Information Technology Project Update
Agenda Item 12.A
By Jason Takagi, IT Manager
Meeting Date: August 18, 2026
Overview
•5 Year – Technology Master Plan
•Laserfiche Cloud Migration
•Multi-factor and Single Sign-On (SSO)
•Backup Dispatch Capabilities
•Asset Management System
•Project Updates
•Public Safety Facility (PSF)
•Encryption of Police Radio Channels
•Email Signatures
•Additional Security Cameras
•Information Technology (IT) Help Desk
•What’s Next
5 Year – Technology Master Plan
5 Year – Technology Master Plan
•Plan was approved by Council in Nov. 2022
•The plan includes all known technology initiatives for the next 5 years, a prioritization of those initiatives, and a recommended schedule.
•Estimated budgets were also recommended for all 43
initiatives included in the plan and recommended to be
funded over five and half years from fiscal year 2023 to fiscal year 2028.
•The assessment recommendations include best practices
for the City to implement.
Laserfiche Cloud Migration
•New Dashboard
•Accessible from anywhere
with internet access.
Previous
Starting
Screen:
•SSO allows user to use
their Windows
password for multiple
other applications.
•Multi-factor
authentication
increases security by
preventing logging in
with just a password
and requires user
interaction.
Multi-factor and Single Sign-On (SSO)
Backup Dispatch Capabilities
•Installed Pismo Beach radios at the City of San Luis Obispo’s South Hills radio transmitter site.
•Added Pismo Beach radio channels to City of San Luis Obispo radio consoles.
•Added a Pismo Beach computer to a City of San Luis Obispo dispatch console.
•Allows for full Pismo Beach dispatching capabilities from the City of San Luis Obispo’s Emergency Communication Center.
Asset Management System (PSD Citywide)
•Provides field staff electronic access to work orders, assets, and service requests. •Real time update of assets.
Project Updates
Public Safety Facility (PSF)
•Access Control System
•Security Cameras
•Audio-visual Systems
•Networking and Computers
•New 911 Call System
•New Radio Console System and Dispatch Consoles
Access Control System
•14 video intercoms, 71 keyless doors, and 3 keyless gates •Keycards allow for
instant deactivation,
changing of
permissions,
and remote door
control.
•Long range reader
allows for automatic
to vehicles.
Security Cameras
•66 video cameras
and 2 network
video recorders
were installed.
•Central
management of all
video cameras.
•One system to pull
recorded video.
Audio-visual Systems
•3 of the 5 conference
rooms are equipped
with video and audio-
conferencing systems.
•All are equipped for
presentations and
have conveniently
located ports.
•Control systems were
installed to make the
rooms easier to use.
Networking and Computers
•15 switches in 4
different racks.
•Went from 5 racks
to 10 racks.
•Provides the
highest level of
redundancy
possible.
•Minimizes single-
points of failure.
New 911 Call System
•Modern intuitive
interface with
customizable buttons.
•Latest auto-
transcription and
translation features.
•The new recording
server also allows the
recording of calls
transferred to Police
staff in the field.
New Radio Console System and Dispatch Consoles
•A single
keyboard and
mouse controls
4 different
computers.
•Radio consoles
have instant-
recall
recorders.
•Layout can be
easily changed.
Encryption of Police Radio Channels
•Coordinated across all law
enforcement agencies in the
County.
•Protects the Police
Department’s operational
integrity.
•Allows for more un-encoded
communication.
•Protects the personally
identifiable information.
Email Signatures
•Centralized control of email signatures.
•Ensures all email signatures follow the City’s style guide. •IT can make updates to email signatures instead of every staff member needing to make an update.
Additional Security Cameras
•Cameras were deployed to James Way and Dinosaur
Caves Park.
IT Help Desk
•Handled over 480 tickets the past year. A 7% increase
from the previous year.
•The IT Specialist handled over 98% of tickets.
•2026 Survey Results
•96% gave a very satisfied or satisfied rating a decrease of 4%. •2% gave a dissatisfied
rating (1 person),
but their comments
were very
complimentary
of IT staff.
Chart 1. IT Survey Results for 2026 – Overall Satisfaction with Internal IT Services
Next Steps – Fiscal Year 2027 Projects
•Electronic Content Management and Record Retention
•Disaster Recovery Planning
•Cybersecurity Incident Response
•City Hall Server Storage Replacement
•SCADA Server Redundancy
•Radio Site Communication Redundancy
•Copier and Printer RFP and Replacement
•Security Camera RFP
•Corporation Yard Gate Access Control and Security Cameras •Migration from pismobeach.org to pismobeach.gov
Questions?