PLACENTIA PUBLIC SAFETY
COMMUNICATIONS
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TABLE OF
CONTENTS
CITY OFFICIALS
MISSION & VISION
ABOUT PPSC
STAFFING
DISPATCH
OPERATIONS
STAFF TRAINING &
DEVELOPMENT
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9 10
11 12
13 COMMUNITY
OUTREACH
AWARDS &
CELEBRATIONS
POLICE OPERATIONS
FIRE EVENTS
EMS EVENTS
ACCOMPLISHMENTS
CENTER GOALS
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
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CITY OFFICIALS
Ward L. Smith
MAYOR,
DISTRICT 5
Jeremy B. Yamaguchi
MAYOR PRO TEM,
DISTRICT 3
-16
4r.,/
Rhonda Shader Kevin Kirwin Chad P. Wanke
COUNCILMEMBER, COUNCILMEMBER, COUNCILMEMBER,
DISTRICT 1 DISTRICT 2 DISTRICT 4
41, Robert S. McKinnell
CITY CLERK
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Kevin A. Larson
CITY TREASURER
Damien R. Arrula
CITY
ADMINISTRATOR
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER Page 1
ANNUAL REPORT 2022
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
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We aspire to become a
communications center who is
respected and admired by our
public safety peers and the
citizens of Placentia. We want
to do the right thing, at the
right time, for the right reason.
MISSION
Our Public Safety
Communications Center is
committed to providing
exceptional service to the
citizens and responders of
the City of Placentia using
the highest standards to
protect life and property.
VISION
ABOUT US
With our staff growing this year, we revamped our division's core values.
The values that are most important to our personnel include:
• Wellness - this includes all aspects of mental, physical, and emotional wellness
• Integrity - honesty and good moral character are vital in our profession
• Teamwork - remaining a cooperative partner influences efficiency • Service - we strive to provide the best service to our partners and community
DISPATCIER
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
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STAFFING
Recruitment and hiring has been the priority for our
Center over the past year. We are pleased to
announce we are close to reaching our goal of full
staffi ng.
Our department has hosted various Peace Officer
Standards & Training exams, posted recruitments on
various social media outlets, as well as posted job
announcements on various telecommunicator forums.
We have expanded recruitment efforts by posting career
opportunities on the e -boards along California State
Route 57, as well as reaching out to local educational
institutions to participate in job fairs and career days. V
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
Budgeted
2021
2022
Supervisor
3 2
2 Dispatcher-
FT
12 8
11 Dispatcher-
PT
4 3
3 Our department has hosted various Peace Officer
Standards & Training exams, posted recruitments on
various social media outlets, as well as posted job
announcements on various telecommunicator forums.
We have expanded recruitment efforts by posting career
opportunities on the e -boards along California State
Route 57, as well as reaching out to local educational
institutions to participate in job fairs and career days. V
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
DISPATCH
OPERATIONS
In 2022, our personnel:
• Processed 14,128 • Triaged 42,116
emergency (911) calls Administrative calls
• Generated 28,898 police • Entered 5,645 fire and
calls for service EMS calls for service
Average % for 9-1-1 calls answered
within 15 seconds
99.48%
Average % for 9-1-1 calls answered
within 20 seconds
Both call answering times continue to
exceed the NENA standard!
(National Emergency Number Association)
Supervisor Megan Rodriguez is hard at work
monitoring and responding to our Fire and EMS units.
STAFF TRAINING &
DEVELOPMENT
Our dispatch center personnel
completed training to become
certified by the National Center for
Missing & Exploited Children. An
application to become a member of
the Missing Kids Readiness
Program has been submitted and is
awaiting approval. Once approved,
our center will be one of three
agencies in California to be
recognized for the National Center
for Missing & Exploited Children
Program.
Several
All Communications staff was
recertified in the International
Academies of Emergency Dispatch
(IAED) EMD and EFD protocols, as
well as completed CPR & First Aid
recertification.
Each staff member completed the
required California POST training
hours for the training period. This
includes a minimum of 24 career
development hours.
Once our center is fully staffed, we
will begin the IAED accreditation
process.
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of our dispatchers also aim to become a certified Emergency Number Professional (ENP) through the National Emergency Number Association.
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER Page 6
ANNUAL REPORT 2022
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
COMMUNITY
OUTREACH
Several of our dispatchers assisted with various community events throughout the year. These events included: , air
Jur.
• Police Department Citizens Academy
• Placentia Citizens Academy
• Spanish language Police Department
Citizens Academy
• Orange County Radio Rodeo
What Next?
PPSC staff will participate in various
rCareer Day events hosted by
surrounding schools, as well as
participate in the 2023 National Night
Out event.
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
AWARDS &
CELEBRATIONS
Celebrating success is extremely important to our group. Because dispatchers are seldom seen and do not get the recognition they deserve, we make it a priority to show our appreciation and pride for a job well done.
In 2022, the following awards were
distributed:
• Life Saver Awards - 5
• First Responder Recognition Award
• Stork Pins - 2
• Atta Girl/Boy - 2
Telecommunications Week was
celebrated by the group April 8th through
the 14th. During the week of festivities,
dispatchers were able to participate in
games and win prizes, dress up in
themed attire, and were shown how
much they are appreciated by our
community and public safety partners.
2022 POLICE OPERATIONS
From January through December 2022 our Communications
Center staff processed 28,898 police events.
Based on the initial information provided by each caller, the event is prioritized in one of four categories- in progress, just occurred, reports and informational.
EVENTS
Priority 4
33%
*Data extracted from M ark 43 CAD
Priority 3
26%
• Priority 1 are the highest priority, which is used when the physical well-being of a person is in jeopardy or reports of crimes in progress
• Priority 2 events do not require an emergency response but should be dispatched as soon as possible
• Priority 3 incidents are informational or the time element indicates no threat to persons or property
• Priority 4 events are the lowest priority which include public contacts, administrative funcitions or informational incidents.
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
2022 FIRE EVENTS
From January through December 2022 our Center staff
processed 5,099 fire and EMS events. There was a total
of 1,334 events that resulted in a fire apparatus response.
Structure Fires
3%
FIRE
Other
13% j
Mutual Aid
1111;01
Traffic Collision
19% 1
Service
27%
Alarms
24%
*Data extracted from Mark 43 CAD
The most common fire events are traffic collisions, alarms, service calls and mutual aid requests.
Structure fires made up 3% of our call volume for the year.
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
2022 EMS EVENTS
From January through December 2022 our Center staff
processed 5,099 fire and EMS events. Of these events,
there were 3,765 that were medical in nature.
MEDICAL
Sick Person
21%
Other
44%
Unknow
Problem
9%
Breathing
Problems
10%
*Data extracted from Mark43 CAD
The most common medical responses continue to be fall
victims, sick persons, breathing problems, and unknown
problem/person down events.
ACCOMPLISHMENTS
Our division hosted a 4 -week classroom orientation training for newly hired dispatchers. During the orientation the new employees were provided basic knowledge, codes and terms regarding dispatch center operations.
Planning for the new public safety building is underway. The new communications center is anticipated to house eight consoles and will provide additional space for offices, a training room and enhanced 911 operations.
WELCOME TO PPS
PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
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PLACENTIA PUBLIC SAFETY COMMUNICATIONS CENTER
ANNUAL REPORT 2022
CENTER GOALS
Some of the goals established in the 2021 Annual Report have been attained within the past year. These include establishing an employee wellness program, establishing a social media presence, and participation in the Police Department Citizens Academy as well as the City Citizens Academy.
Achievements our Center are still working toward:
• To become fully staffed with all full time positions filled • Participate in the 2023 National Night Out
• Provide 9-1-1 for Kids education to our local schools • Participate in local high school and college career day presentations • Implementation of a quality assurance program for police events • Attain Accreditation through International Academies of Emergency Dispatch
CTO Melissa Gibboney presented at
the City Citizen's Academy.
Il
CTO Alex Contreras and CTO Sheila
Rodriguez presented at the Spanish
language Police Department
Citizen's Academy.
CONTACT
US
0 714-993-8111
�Qe
@placentia_public_safety_comm
www.placentia.org
9 401 E. Chapman Ave.
Placentia, CA 92870
PLACENTIA PUBLIC
SAFETY
COMMUNICATIONS
THANK ' ' ' '
YOU
The Communications Center
staff would like to thank the
continued support of City
Administration, City Council,
our partners at the Placentia
Police Department, Placentia
Fire and Life Safety and Lynch
li
Ambulance, as well as our
community.