Placentia Public Safety Communications
2022 Annual Report
June 20, 2023
1 Organizational Chart
1 Communications
Supervisor
Megan Rodriguez
Lead Dispatcher
Communications
Manager
Stefanie
Acosta -Reyes
Communications Communications
Supervisor Supervisor
Brittney Oldham Vacant
Communications
Training Officers
1 Dispatchers Dispatch Trainees
1 Introduction
We are a Public Safety Communications Center
answering 9-1-1 emergency calls for police, fire
and emergency medical needs throughout the
City of Placentia. Our center is staffed 24 hours a
day, seven days a week by a team of skilled and
dedicated Public Safety Dispatchers who strive to
make your experience with our police and fire
departments a positive one.
Our Mission
Our Public Safety Communications Center is
committed to providing exceptional service to
the citizens and responders of the City of
Placentia using the highest standards to protect
life and property.
Values
Understanding our staff was comprised of new employees, we re- evaluated our Core Values at the end of 2022. We aimed to simplify and be ready to recite the values our group felt were most important and would guide our daily activities.
W.I.T.S
WELLNESS INTEGRITY TEAMWORK SERVICE
Staffing
10 FT dispatcher positions filled
3 PT dispatcher positions filled
2 supervisor positions are filled
*3rd supervisor position actively recruiting
POSITION
Manager
Supervisors
Dispatchers
(FT)
Dispatchers
(PT)
Effective December 2022
BUDGETED
1 3
12 2021
1 2
8 4 3
2022
1 2*
11 3
Operational Performanc
The
National Emergency Number Association (NENA) has updated the standards for answering 9-1-1 calls. The NENA model recommendation was recently changed and reads as follows:
Ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP) SHALL be answered within (<_) fifteen (15) seconds.
Ninety-five (95%) of all 9-1-1 calls SHOULD be answered within (<_) twenty (20) seconds.
The goal of Communications Center management is to continue to exceed the national standards established by NENA.
Call Volume ' Performance
Our Communications Center triaged over 56,000 calls throughout the Y
ear.
Handled 14,128, 9-1-1 calls
Managed and processed 42,116 administrative calls
Average percentage for 9-1-1 calls answered within 15 seconds: 99.48% Average percentage for 9-1-1 calls answered within 20 seconds: 99.64% The PPSCC continues to exceed the NENA recommendation of 90%!
Police Operations
28,898 calls for service dispatched throughout the year.
These calls are categorized by priority 1, 2, 3 and 4 and are dispatched according to priority. EVENTS
o Priority l - 3,803
o Priority 2- 7,888
o Priority 3- 7,597
o Priority 4- 9,610
*Data extracted from Mark 43 CAD
Fire Operations
Dispatched over 5,000 medical and
fire events.
3,765 Medical calls
1,334 Fire calls
Most common calls for service are
listed here.
Structure Fires
3%
Other
13%
Mutual Aid
14%
Traffic Collision
19%
*Data extracted from Mark 43 CAD
FIRE
Service
27%
Alarms
24%
EMS Operations
Dispatched over 5,000 medical and
fire events.
3,765 Medical calls
1,334 Fire calls
Most common calls for service are
listed here.
MEDICAL
Unknown
Problem
9%
Breathing
Problems
10%
*Data extracted from Mark 43 CAD
Staff Training & Development
• Recertification of EMD & EFD
• California Peace Officer
Standards & Training
certification
• Missing Kids Readiness
Progra m
• Various monthly training
EMD
REMOTE
EFD
REMOTE
`•,'•.TICNALCENTER FOR
IEDEMTEB
H I L D R E N'
Community Outreach and Participation
• Placentia Police Department
Citizens Academy
• Placentia Police Department
Spanish language Citizens
Academy
• City of Placentia Citizens
Academy
• Orange County Radio Rodeo
Awards 8, Celebrations
• Telecommunicators Appreciation Week
(every 2nd full week in April)
• 5 Life Saver Awards
• 2 Stork Pins
• Successful release
from training of --'`'
two employees -,
2 Acc'omplish ments
• Hosted a 4 -week classroom
orientation training
• Hosted the Emergency Medical
Dispatch and Emergency Fire
Dispatch courses at City Hall
• Applied for the National Center
for Missing & Exploited Children
Missing Kids Readiness Program
• Began planning and design for
the new Public Safety Building
Goals
• Fill ALL remaining vacant positions
• National Night Out participation in August 2023
• Develop and implement a quality assurance & improvement program for police incidents
• Create a 911 Kids Education Program
• Career Day presentations at local schools and colleges • Attain Accreditation through International Academies of Emergency Dispatch (IAED)
Questions & Comments