1 North SPA RFP for the Operator of the Placentia
Navigation Center
June 18, 2024
RFP Development
• The North SPA hired Susan Price, from Baker Tilly as a consultant for the Joint RFP released by the City of Placentia and Buena Park. • The RFP was developed utilizing best practice RFP's, the consultant's expertise and elements from Garden Grove, Central Cities Navigation Center RFP.
• City staff from both Placentia and Buena Park along with the consultant reviewed the final RFP for consistency, thoroughness, and criteria.
Timeline for RFP Process
• The City of Placentia and Buena Park issued a Request for Proposals (RFP) on February 5th
• RFP responses were due by April 3rd
City received 2 proposals.
• The written review made by the Evaluation Panel was April 17tH Panel was compromised of 9 qualified stakeholders and professionals experienced in homeless services operations.
Task of reviewing and scoring proposals based upon specific criteria.
Advance proposals that met the qualifying criteria for interviews with the selection panel.
Timeline for RFP Process
• Held interviews with each of the two proposers on May 8th Interviews were conducted by 5 members of the Evaluation Panel. • Tour of the Salvation Army Program in Anaheim on May 15t" 4 of the panelist along with other management staff from the City of Placentia toured the Salvation Army's 325 bed emergency shelter.
• Presentation of the RFP Panel Recommendation to the 12 City Managers to the North SPA on June 6t"
• Operational Transition July 1st — July 31st
The new operator will have a one-month transitionary period with PATH to ensure a smooth transition, the new operator will be fully operational by August 1St
Criteria for Evaluation of Proposals
• The evaluation criteria identified in the RFP included the following:
Operator Experience and Capacity
Panelist evaluated the team, experience and capacity of each organization.
Program Design and Outcomes
Panelist evaluated the organizations case management, procedures, types of services and experience with the Continuum of Care and H M I S, etc.
Service Delivery Methods and Staffing
Panelist evaluated the proposed FTE, staffing management plan, policies, and plans.
Guiding Principles/Community Connections
Panelist evaluated how operations would align with the five guiding principles of the North SPA.
Operator Program Budget
Panelist evaluated and had a comprehensive look at the proposed annual budget for the operations of the Navigation Centers. „Jim
RFP Panelist' Background
• Ward Smith (Present)
City of Placentia Councilmember
Chair of the Bridges at Kraemer Navigation
Center Community Advisory Board
• Rhonda Shader (Present)
City of Placentia Councilmember
Member of the Placentia Navigation Center
Advisory Board
• Conner Traut
City of Buena Park Councilmember
City Council Liaison for the Buena Park
Navigation Center Oversight Commission
• Janice Lim (Interviews and Tour only)
City of Yorba Linda Councilmember
Member of the Placentia Navigation Center
Advisory Board
• Tom Kisela
City of Orange City Manager
• Eric Levitt
City of Fullerton City Manager
• Brad Butts (Present)
City of Placentia Chief of Police
Member of the Placentia Navigation Center
Advisory Board
• Frank Nunes
City of Buena Park Chief of Police
• Karen Crocker (Present)
City of Placentia Director of Community
Services
Member of the Placentia Navigation Center
Advisory Board
• Jim Box
City of Buena Park Director of Community
Services
Interviews and Facility Tour
• Five panelist from the Evaluation Committee were part of the interviews and joined the facility tour of the Salvation Army's Anaheim Emergency Shelter. • The interview consisted of an extensive conversation with each proposer, in which the evaluation committee was able to ask more detailed questions related to the following topics:
Staffing — onboarding, training, consistency and retention Program Design — after hours intakes, proactively addressing clients with longer lengths of stay, accountability and disciple practices, case management services and outcomes
Funding — budgets for operations, additional funding through partnerships ( i.e. CaIAIM)
• The evaluation committee expressed that the interview dialogue provided clarity about key operational issues, and shared perspectives to improve collaboration and
mutual understanding.
1 Proposed Budget and Proposal Scores
• Mercy House applied to operate both Navigation Centers and The Salvation Army OC (Salvation Army) applied to operate the Placentia Navigation Center only.
• The proposed budget and final proposal score from each proposer are identified in the table shown below:
The Salvation Army OC
Mercy House
Proposed Budget Year 1
$2,522,646*
1 $3,289,306.90
Proposed Budget Year
and 3 (annually)
Final Proposer Score
$2,379,646
$3,289,306.90
87.5 85.3
* The Salvation Army has provided a one-time cost of $143,000 in Year 1 for maintenance, office supplies, and replacement of damaged furnishings.
Current and Proposed Budget Comparison
• The Navigation Center Cost will have a $731,646 increase from the original contract cost with PATH to the new proposed budget with Salvation Army. This increase is in line with the ongoing rise in cost to operate Navigation Centers. A table indicating the average cost per bed in the area is on the next slide.
Previous Contract
ost Annually
urrent 4 -month
Extension Cost
Proposed Contract
Cost Annually
One -Time ost
Difference from Precious
and Propose
$1,648,000
$916,745
$2,379,646
$143,000
$731,646 increase
• The Cost per bed increased by $11,022.35 from PATH's original contract to the extension contract. The cost per bed has decreased by $3,733.35 per bed from PATH's extension contract to Salvation Army's proposed budget.
Cost per Bed — Previous
Contract
Cost per Bed- Extension
Contract
Cost Per Bed — Proposed
Contract
Regional Shelter Cost Comparison
A comparison of local Navigation Centers has shown that the average cost per bed is approximately $24,064.
Provider
Shelter Location
Number of
Beds
Contract Cost
Cost Per Bed
Mercy House
Costa Mesa/Newport Beach Navigation 100
Center
$2,800,000
$28,000
Mercy House
Huntington Beach Navigation Center* 174
$3,600,000
$20,690
Volunteers of
America
Garden Grove, Central Cities Navigation 100
Center
$2,600,000
$26,000
Mercy House
Buena Park Navigation Center (North 149
SPA)
$3,649,468.90
$24,493
Salvation Army Placentia Navigation Center (North SPA) 100 $2,379,646
$23,796
* Navigation Center design is a Sprung Structure (portable and relocatable). All other centers are brick and mortar design.
Evaluation Panel Recommendation of Operator
• The Salvation Army OC is recommended by the evaluation panel as the most qualified proposer to operate the Placentia Navigation Center.
• The evaluation panel's recommendation is based upon the following:
Experience - The organization currently operates 3,000 homeless shelter beds in Southern California, and approximately 10,000 homeless shelter beds statewide. Nationally, the Salvation Army is the largest private homeless shelter operator, with a combined 40,000 beds with an additional 15,000 residential beds. Locally Salvation Army has shelters in Los Angeles County, Anaheim, San Diego, Santa Barbara, and San Bernadino.
Capacity — Salvation Army successfully operates multiple facilities with 300 or more beds which serve those who are experiencing homelessness. Placentia's Navigation Center will have 100 beds.
Budget — Proposal to operate facility and provide wrap around services within the North SPA's annual budget, pricing per bed is equal to the average bed cost in the area.
Staff Review Salvation Army Background
• The Salvation Army has one hundred fifty-nine (159) years experience in providing social services programs
• In Orange County, Salvation Army has been serving the unhoused for over one hundred twenty-five (125) years, this includes operating homeless shelters and the development of homeless and senior housing.
• Populations served by Salvation Army include:
Adults (men/women), families, Veterans, medically fragile, and TAY (Transition Age Youth) individuals experiencing homelessness.
• Locally, at the Anaheim Emergency Shelter, 979 unduplicated individuals received comprehensive wrap around services last year.
• The Salvation Army is the largest private homeless shelter operator in the United States. Locally The Salvation Army operates 9 homeless shelters across Southern California.
• A table indicating Salvation Army's currently active housing sites similar in operation to the proposed Placentia Navigation Center is identified on the next slide.
Salvation Army's Current Navigation &
Emergency Shelter Facilities
Name of Shelter
Mr Population
Anaheim Emergency Shelter
Bell Shelter
San Diego Door of Hope
Whittier Navigation Center
Santa Barbara Hospitality House
San Bernadino Transitional Living Center
Pasadena Hope Center
Hope Harbor
Westwood Transitional Village
Zahn Memorial Center
TOTAL CURRENT BEDS
Males & Females ages 18 & older
Males & Females ages 18 & older
Males & Females ages 18 & older
Males & Females ages 18 & older
Males & Females ages 18 & older
Women & Married Couples, plus
Men with Dependent Children
Males & Females ages 18 & older
Males & Females ages 18 & older
Homeless Families
Homeless Families w/Special
Needs
Location
Anaheim, CA
Bell, CA
San Diego, CA
Whittier, CA
Santa Barbara, CA
San Bernadino, CA
Pasadena, CA
Santa Monica, CA
Los Angeles, CA
Los Angeles, CA
# of Beds
325
500
200
139
50 50
65 50
160
56 1,654
Salvation Army's Partnerships
• The Salvation Army partners with the following agencies to provide wrap around services to their clients:
Serve the People —Dental Services
Family Health Matters —Medical, Vision, and Behavioral Health Services Charity on Wheels —Helping those in poverty or homelessness on a road to self-reliance
APAIT —Improving the quality of life of those at-risk or living with HIV/AIDS Stay United —Mobile phones/Tablet services
Peer Voices — Recovery/Emotional Support Groups
Local Churches —Spiritual Care and Support
Staff Recommendation
• Staff recommends the City Council consider the evaluation panel's recommendation and to award a three (3) year contract with two (2) potential one (1) year extensions based on contractor performance and at the City's discretion to The Salvation Army .
• Authorize the City Administrator or his designee to meet and confer with Salvation Army to finalize the Management, Operations, and Public Safety (MOPS) Plan of the Placentia Navigation Center.
• Authorize the City Administrator or his designee to execute all necessary documents in a form approved by the City Attorney.
• Adopt Resolution No. R-2024-45, Resolution of the City Council of the City of Placentia, California authorizing a budget amendment in Fiscal Year 2024-25 in compliance with City Charter of the City of Placentia §§1206 and fining to appropriations for actual expenditures.
Next Steps
• If selected, Salvation Army will have a one-month transitionary period with PATH to ensure a smooth transition, the new operator will be fully operational by August lst.
• Finalize Management, Operations, and Public Safety Plan.
Questions & Comments