Placentia Public Safety Communications
2023 Annual Report
June 18, 2024
1 Organizational Chart
Communications
Supervisor
Megan Rodriguez
Communications
Manager
Stefanie
Acosta -Reyes
Communications
Supervisor
Megan Heredia
Communications
Lead Dispatcher Training Officers
Communications
Supervisor
Samuel Ahumada
Dispatchers
Dispatch Trainees
Irtr^r), :tion
We are a Public Safety Communications Center
answering 9-1-1 emergency calls for police, fire
and emergency medical needs throughout the
City of Placentia. Our center is staffed 24 hours a
day, seven days a week by a team of skilled and
dedicated Public Safety Dispatchers who strive to
make your experience with our police and fire
departments a positive one.
Our Mission
Our Public Safety Communications Center is
committed to providing exceptional service to
the citizens and responders of the City of
Placentia using the highest standards to protect
life and property.
Value
Our division's values continue to drive decisions and operations made in our dispatch center. We aimed to simplify and be ready to recite the values our group felt were most important and would guide our daily activities.
W.I.T.S
WELLNESS INTEGRITY TEAMWORK SERVICE
12 FT dispatcher positions filled
2 PT dispatcher positions filled
3 supervisor positions are filled
Staffing
POSITION
Manager
BUDGETED
2022
2023
1 1
1 Supervisors
Dispatchers
(FT)
3 2
3 12
11 12
Dispatchers
(PT)
Effective December 2023
4 3
2 Operqtional Performan.
The National Emergency Number Association (NENA) has updated the standards for answering 9-1-1 calls. The NENA model recommendation was recently changed and reads as follows:
Ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP) SHALL be answered within (<_) fifteen (15) seconds.
Ninety-five (95%) of all 9-1-1 calls SHOULD be answered within (<_) twenty (20) seconds.
The goal of Communications Center management is to continue to exceed the national standards established by NENA.
'all Volume Li. 'erforinanc
Our Communications Center triaged over 58,000 calls throughout the year.
Handled 14,729, 9-1-1 calls
Managed and processed 43,396 administrative calls
Average percentage for 9-1-1 calls answered within 15 seconds: 98.6% Average percentage for 9-1-1 calls answered within 20 seconds: 98.9% The PPSCC continues to exceed the NENA recommendation of 90%!
Staff Training & Development
• Continued Education Credits
(CDE) for emergency medical
and fire dispatching
ISI Intemational Acidemies
of Emergency Dispatch.
• California Peace Officer
Standards & Training
certification
• Missing Kids Readiness
Program
• Various monthly trainings
(IIVIII;!iml4 NATIONALCENTER FOR
CHILDREN'MMjg
Polices `aeration•
Approximately 31,000 calls for service dispatched throughout the year.
These calls are categorized by priority 1, 2, 3 and 4 and are dispatched according to priority.
o Priority 1- 5,208
o Priority 2- 8,928
o Priority 3- 8,029
o Priority 4- 8,835
Priority 4
28%
Priority 1
17%
*Data extracted from Mark 43 CAD
Priority 3
26%
Fire Operations
Dispatched over 4,800 medical and Ail
fire events. Structure Fires
5%
3,600 Medical calls
1,200 Fire calls
Most common calls for service are
listed here.
Other
15%
Mutual Aid
8%
Traffic Collision
20%
Service
27%
Alarms
25%
/
*Data extracted from Mark 43 CAD
FMS Operations
Dispatched over 4,800 medical and
fire events.
3,600 Medical calls
1,200 Fire calls
Most common calls for service are
listed here.
-.111111
Other
36%
Sick Person
20%
Unconscious/
Fainting
9%
Unknown Medical
Problem
9%
*Data extracted from Mark 43 CAD
Breathing
Problems
10%
;:ommunity Outreach and Participation
• Placentia Police Department
Citizens Academy
• Placentia Police Department
Spanish language Citizens
Academy
• City of Placentia Citizens
Academy
• Danish with a Dispatcher
• National Night Out
• Career Day events
Awards &''elebrations
• Telecommunicators Appreciation Week
(every 2nd full week in April)
• 4 Life Saver Awards
• Successful release 41.1.110
441;'
from training of .1
three employees
Accomplishments
• Became a fully staffed
dispatch center
• Hosted the Inaugural
Communications Badge Pinning
Ceremony
• Became members of the
National Center for Missing &
Exploited Children Missing Kids
Readiness Program
• Began the application process
for the Accredited Center of
Excellence
1 'oals
• Remain a fully staffed dispatch center
• Develop and implement a quality assurance & improvement program for police incidents
• Create public service announcement videos to share via social media and community outlets
• Continued participation at career day presentations at local schools and colleges
• Educate our senior housing communities on the emergency call process
• Attain Accreditation through International Academies of Emergency Dispatch (IAED)
"In January 2024, the Center became an Accredited Center of Excellence for emergency medical dispatching.
PPSCC is the 329th medical ACE in the world, 15th in the State of California, and the only accredited Center in Orange County.
Questions & Comments