3.A APPROVE A ONE-YEAR OVERNIGHT PAY-TO-PARK PILOT PROGRAM AT THE CROWTHER PUBLIC PARKING LOT

Agenda Item No: 3.a

PLACENTIA CITY COUNCIL AGENDA REPORT
Meeting Date: December 2, 2025
Submitted by: Chris Tanio
From: Public Works
Subject:

APPROVE A ONE-YEAR OVERNIGHT PAY-TO-PARK PILOT PROGRAM AT THE

CROWTHER PUBLIC PARKING LOT
Financial Impact:

Fiscal Impact:

The fiscal impact is estimated to be under $3,000 which consists of Public Works Maintenance staff time to purchase and install the sign posts and channels, install the signs provided by ParkMobile, and stencil the required parking spaces as paid overnight parking.

Summary:

The Crowther public parking lot located at 101 E. Crowther Avenue currently has 53 parking spaces (50 spaces and 3 handicap spaces) and is designated as no overnight parking from 2:00 a.m.-6:00 a.m. The City has observed the Crowther Lot being used for overnight parking despite it being designated as no overnight parking. This use is problematic due to constant enforcement and inequitable access for daytime users. Staff is proposing a pay-to-park pilot program for one year that would utilize approximately half the lot of 26 parking spaces or the full 50 parking spaces to be used as overnight parking with user fees to be set at either $5 or $10 per night. A pay-to-park overnight pilot program would provide a structured solution, improve fairness, and generate revenue to the City. Additionally, it would address the parking demand from nearby residents and improve the management and oversight of the parking use. Upon City Council direction on the rate and lot space used, the City will contract with a mobile and web app company, ParkMobile, to manage the overnight paid parking services while also providing the needed signage at the lot where it directs users to utilize their app to register their vehicles and pay an overnight fee.

Recommendation:

Recommended Action: It is recommended that the City Council:

1. Receive the staff report and consider City Council input; and

2. Approve a one-year pilot program to designate either 26 or 50 parking spaces at the Crowther Public Parking Lot for paid overnight parking with user fees to be set at either $5 or $10 per night; and

3. Approve designating Cameron Street as no overnight parking or maintain existing condition of overnight parking on Cameron Street; and

4. Authorize a one-year agreement with ParkMobile for mobile app parking payment services; and
1 5. Authorize the City Administrator, and/or her designee, to execute all necessary documents, in a form approved by the City Attorney.

Strategic Plan Statement:

There is no specific Strategic Plan Goal or Objective associated with this Council action.

Discussion:

In Orange County, there are a few cities that provide overnight paid public parking with an average overnight permit fee of approximately $5 per night. Here is a comparison of overnight parking rates in the region:

City of Santa Ana Parking Garages: $150/month for overnight parking or $5/night City of Seal Beach Beach Parking Lot: $4 flat fee after 6pm City of Fullerton Downtown: $5/night from Thursday to Saturday City of Glendora: $5/night
To implement this program, the City would need to enter into a service agreement with ParkMobile, a specialized parking web service company. Staff determined they are capable of providing this service as they provide these mobile services for agencies such as Cal-State Fullerton and City of Newport Beach. Pursuant to the City of Placentia Municipal Code, Section 3.08.070, purchases of supplies, services and equipment may forego bid procedures when participating in an established governmental cooperative program. The proposal solicited from ParkMobile is reflective of an OMNIA Partners Cooperative Purchasing Agreement.

The projected annual revenue could range from $47,000 to $90,000, per year based on a $5 per night rate and depending on utilizing 26 or 50 parking spaces, respectively. Another option is to set the rate at $10 per night to capture additional revenue which could generate revenue from $93,000 to $180,000 per year depending on utilizing 26 or 50 parking spaces, respectively. Additionally, a $0.45 convenience fee and merchant of record fee of 3% the total transaction plus $0.20 per transaction would be charged to the customer. These fees go to ParkMobile and are not captured as part of these revenue projections. For example, if a $5 per night parking fee amount is charged, the total paid by customer would be $5.80 ($0.45 convenience fee + MOR fee $0.35). The City will not pay any fees to ParkMobile.

Additionally, the cul-de-sac street just to the east of the Crowther Lot, Cameron Street, does not have restrictions on overnight parking and continues to be fully utilized for overnight parking from what appears to be predominantly residents from the adjacent apartment buildings to the west. Another option for the City Council to decide is to restrict overnight parking on Cameron Street which may enhance public safety, promote off-street parking, and better facilitate City services such as street sweeping. Restricting overnight parking may force 2 more vehicles to either park in the Crowther Lot or 700 feet further east on Porter Way.

On November 17, 2025, City staff presented these options to the Streetscape Transportation and Advisory Commission (STAC). The STAC recommended to use the $5 per night rate and utilize the 50 parking spaces while also maintaining the existing condition of keeping overnight parking on Cameron Street. These recommendations are based off of what other cities are using for their overnight rate, having the flexibility to use the entire lot to accommodate additional parking from the nearby apartment complexes, and not forcing apartment residents to pay for parking.

Upon City Council direction on the rate, the lot space used, and the parking condition on Cameron Street, the City will then contract with ParkMobile to manage the overnight paid parking services. The proposed pilot program would help the City better manage parking demand, ensure fair and consistent use of public parking facilities, and gather data to inform future parking policy decisions.

Fiscal Impact Summary:

The fiscal impact is estimated to be under $3,000, which consists of Public Works Maintenance staff time to purchase and install the sign posts and channels, install the signs provided by ParkMobile, and stencil the required parking spaces as paid overnight parking.

Annual revenue is projected to range from $47,000-$180,000 depending on the rates and number of spaces selected by the City Council assuming maximum usage.

Attachments
Crowther Public Parking Lot_12-2-2025 Council Meeting.pptx PARKMOBILE PROPOSAL 2025 Placentia.pdf
ParkMobile Agreement and Insurance with City of Placentia.pdf 3 Pilot Paid Parking Program at the Crowther Street
Public Parking Lot
December 2, 2025
City of PlacentiaCity of Placentia
4 Background – Crowther Street Parking Lot
•Public parking lot
•Consists of 50
parking spaces and
3 handicap spaces
•No overnight
parking 2am-6am
Police Department
currently enforcing
5 Analysis – Crowther Street Parking Lot
•License plate survey
conducted
Confirmed parking lot
used largely by residents
of the Herald
•Overnight parking on
Cameron Street
6 Analysis – Crowther Street Parking Lot
•One-Year pilot overnight parking
program proposed
•Rate set at either $5 or $10 per
night, or other amount as
determined by City Council
•Use of either 26 or 50 parking
spaces for overnight pilot
program, or other number as
determined by City Council
•Streetscape and Transportation
Commission Recommended $5/
night and 50 spaces
7 Analysis – Crowther Street Parking Lot
•If approved by City
Council
Notify adjacent apartment
property managers
Install ParkMobile signage
in Crowther Lot
Parking space striping
Post “No overnight parking”
signage on Cameron
8 Recommendation

1.Receive the staff report and consider City Council input; and

2.Approve a one-year pilot program to designate either 26 or 50 parking spaces at the Crowther Lot for paid overnight parking with user fees set at either $5 or $10 per night; and

3.Approve designating Cameron Street as no overnight parking or maintain existing condition of overnight parking on Cameron Street; and

4.Authorize a one-year agreement with ParkMobile for mobile app parking payment services; and

5.Authorize the City Administrator and/or her designee to execute all necessary documents, in a form approved by the City Attorney. 9 Questions & Comments
10 How Par kMobile Works for Your Customers

ParkMobile is the industry leader in mobile parking payment options because of our commitment to both consumers and cities to provide a consistent, reliable, cost effective and easy to use system. There are many apps on the market which can complete a basic parking transaction in the simplest context. However, there are many stages to a customer's parking journey prior to standing in front of a meter, and many stages after the moment of transaction. ParkMobile is unique in our support for the entire customer parking journey.

ParkMobile core features include:

● Extend Time: Ability to add time to your existing parking session to avoid running back to “feed the meter.ˮ
● Multiple Payment Options: ParkMobile offers a variety of payment options, including most major credit cards Visa, Mastercard, Amex), Google Pay and Apple Pay. ● IVR Phone Number: For people without a smartphone, use an IVR number to make parking payments over the phone. Users who call the IVR will go through the flow-through audio prompts.
● 24/7/365 Customer Support: ParkMobile offers support via phone, email, text, and chat.

ParkMobile also has an extensive support site where users can get answers to frequently asked questions and read technical help articles.
● Map View: The map view based on location shows the user nearby zones. A user can then touch the zone number to quickly initiate a parking session. ● Start a Parking Session: Quick process to select your zone, confirm your vehicle and payment type, then start a parking session.
● Notifications: Customizable push, text and email alerts to notify a user when parking will expire.
● Manage vehicles: Easy to add, remove and update vehicle information. ● Transient and Event Reservations: Find and reserve parking ahead of time in area garages and lots. Available for daily parking or events at select venues.

ParkMobile App for iOS and Android

The ParkMobile app provides a quick and easy process to pay for parking. Our Product team is constantly researching the experience and optimizing the flow for users. Once a customer downloads the app and creates an account, a simple process is available to make a payment.

1. Enter Zone Number: The user will enter the zone number posted on the stickers and signs around the meter. To make this process easier, the app uses location-based GPS coordinates to display the nearby zone numbers on the map, allowing users to easily select the correct zone number and then proceed to the next step in the process.

2. Select Duration: The user will select the duration for the parking session. The duration is based on the rates and policies that are set up for that specific zone number in ParkMobileʼs backend systems. On this screen, the user will also see the default vehicle selected and can change it if necessary. The user will then touch “Proceed to Checkoutˮ to go to the next step.

3. Confirm Information: On the confirmation page, the user will see all the key details for the parking session: zone number, duration, payment method and vehicle. The user can edit any of this information before starting the parking session. After the user confirms the information, they touch “Start Parkingˮ to begin the parking session and will then see a countdown clock displaying the remaining time.

Figure – ParkMobile Zone Parking Process

ParkMobile Web App

ParkMobile's free mobile web experience at parkmobile.io enables users to pay for parking without downloading the full-featured app. While the ParkMobile app is available in English and Spanish, the ParkMobile Web Experience supports hundreds of languages based on the userʼs device ©2024 ParkMobile, LLC. All rights reserved. Page 2 of 24 12 settings. This ensures that all ParkMobile users have flexible, contactless payment options regardless of their native language.

The ParkMobile web experience also offers a Guest Checkout option, allowing users to purchase parking without creating an account. This is a good option for the infrequent parker who prefers to make a mobile payment but doesn't want to download an app or create an account.

ParkMobile Wallet

ParkMobile leads the industry in the acceptance of innovative payment methods for parking services, and this flexibility underscores our best-in-breed approach. ParkMobile supports both pay-per-transaction and mobile wallet payment models.

The ParkMobile wallet enables users to add funds, which will be withdrawn over time as they pay for parking. There will be one transaction on their credit card statement when their wallet is loaded, rather than multiple transactions on their credit card statement each time they make a payment.

ParkMobile users will not be able to initiate a parking transaction with their ParkMobile wallet if there is insufficient funds in their account. They will be asked to confirm that the wallet has sufficient funds before completing a transaction. The ParkMobile wallet does not allow users to have a negative balance.

Value Added Services

The ParkMobile system offers several value-added features that millions of ParkMobile customers throughout the US already know and have come to expect from their mobile payment provider today:

Customizable Notifications

ParkMobile provides automatic, real-time alerts via push notifications that notify customers prior to the expiration of their parking session. The timing of these alerts can be set to a duration of the customer's choosing. Alerts can be configured to be sent via email, SMS, and push notifications.

ParkMobile users will receive an in-app message and email alert once their parking session has expired.

©2024 ParkMobile, LLC. All rights reserved. Page 4 of 24 14 ParkMobile has developed a new feature for iOS Live Activities that allows users to view the remaining time for their session directly from their deviceʼs lock screen. This is a user convenience option that simplifies the process of checking on how much time is remaining for the current session.

Extend Time

The most popular feature of the ParkMobile app is the ability to remotely extend the time of a parking session. Users can add parking time without having to run back to “feed the meterˮ. A user cannot extend time past the maximum parking time allowed for that location.

ParkMobile Digital Reservations

ParkMobile also offers parking reservations for transient or event parking. Users can easily secure a parking space in advance through the flagship website at ParkMobile.io, a custom-branded reservations website tailored to match the clientʼs overall look and feel, or the responsive mobile website experience (available at parkmobile.io or the custom-branded website). ParkMobile aims to simplify the parking process and enhance the overall customer experience by providing flexible booking options.

©2024 ParkMobile, LLC. All rights reserved. Page 5 of 24 15 ParkMobile offers a simple and fast way to reserve parking. To begin, users can visit the ParkMobile or client-branded reservations website and follow these simple steps:

1. Search: Enter the desired date and time to find available parking.

2. Select: The map will show parking locations. Choose your preferred spot and confirm the date, time, and available amenities.

3. Log In or Guest Checkout: You'll be asked to log into your ParkMobile account, create one if needed, or check out as a guest (web only).

4. Provide Details: Enter your email, license plate number, and payment information to complete the reservation. If logged in, most fields will be pre-filled.

5. Confirmation: After booking, you'll get an email with a confirmation and a QR code. The email, QR code, or your license plate may be used to verify your reservation.

Event reservations follow the same steps except that the user will select the venue on the ParkMobile map and then have a list of events to reserve parking.

Gated Equipment

ParkMobile seamlessly integrates with gated parking equipment, allowing users to easily pay for parking, lift the gate, and exit the garage or lot through the app. The integration capabilities may vary depending on the PARCS provider the client chooses to deploy. Below is an example of a typical user flow.

Camera Parking

As an additional convenience to the gated parking integration, ParkMobile also integrates seamlessly with camera-based parking systems. In this solution, cameras are installed at entry and exit points, automatically starting a parking session for registered users upon entry. When a vehicle exits the lot, the gated equipment calculates the duration of the stay and communicates the amount to charge to ParkMobile.

Figure - Camera Parking User Flow

Structured, Secured and Privacy-Focused

ParkMobile is compliant with PCI DSS, ISO 90012015, and SSAE 18 requirements.

We also prioritize transparency in data usage and have our Customer Privacy Policy readily accessible to users on our website. This policy is designed to help customers understand how we collect, use, and share information collected through our ParkMobile websites, mobile applications, and other services we operate. The policy can be reviewed here:
https://parkmobile.io/privacy-policy/ .

Multi-Channel Customer Service

ParkMobile offers bilingual customer support to parking customers based in our corporate headquarters in Atlanta, GA, along with an additional support team in Monterey, Mexico. We utilize ©2024 ParkMobile, LLC. All rights reserved. Page 7 of 24 17 the leading cloud-based customer service software, Zendesk, to handle customer inquiries and provide consumer education through detailed FAQs, guides, video demos, and technical help articles.

Inquiries or disputes can be submitted via phone, email, and the ParkMobile app or website.

ParkMobile users can contact our bilingual English and Spanish) support team 24/7/365 to get answers to questions and request changes to their account and other services.

● Our Customer Care team is available 24/7/365 and ready to assist whenever our customers need it.
● Our Level 1 PCI-compliant call center ensures customer data is fully secured. ● Our call center services nearly 25,000 customers per month, answering more than 85% of our calls within 30 seconds with an average of 20 seconds. ● ParkMobile maintains a minimum average Customer Satisfaction score of 90% for all interactions involving our Customer Care team.
● ParkMobileʼs Net Promoter Score is 57, which is considered “excellentˮ. For comparison, here are other NPS scores for other top brands:
○ Appleʼs: 47
○ Google: 11
○ Toyota: 33
○ Amazon:25
○ Microsoft: 33
©2024 ParkMobile, LLC. All rights reserved. Page 8 of 24 18 How Par kMobile Works for Operations

ParkMobile 360 puts you in control. With this user-friendly web-based solution, you can effortlessly manage your parking inventory, set policies, adjust rates, and create special event rates. It has everything you need to keep your operation running smoothly and boost your revenue.

Key features of the PM360 portal include:

● Calendar View: ParkMobile 360 shows you daily, weekly, and monthly calendar views of all your parking policies, making it easy to visually see all your parking rates and make the necessary adjustments.
● Rate Creator: With ParkMobile 360, you can quickly create and import rates for specific days, weeks, or months. If you have a festival, street cleaning, or weather event, you can change and update your rates across different locations for special event rates. ● Policy Management Across Locations: ParkMobile 360 gives you a complete view of rates and policies across multiple locations. You can quickly apply policies from one location to another without having to rebuild a locationʼs rate structure. ● Rate Tester: Before you push out a rate change, ParkMobile 360 allows you to test that rate to ensure it works properly and avoid potential customer service issues.

ParkMobile 360 allows clients to manage rates and policies in real-time. Staff can make rate changes and push them out instantly. ParkMobile can support extremely complex rate structures with multiple rates in effect at different times and days of the week, in addition to special event rates. ParkMobile 360 also includes a Rate Tester, allowing staff to easily verify customers' rates on a given date, time, and location. This tool is extremely helpful in ensuring that rates are being displayed correctly and that there are no gaps in the policies when multiple overlapping policies are in place.

ParkMobile provides robust analytics and reporting capabilities that include the ability to consolidate all of an operationʼs parking data in one portal. ParkMobile Metrics provides information with regard to total transactions and revenue across varying time frames, as well as transaction statistics such as the distribution of parking by hour of day, duration, and parking cost.

The financial reports contain transaction-level information, including pricing, user, zone, and payment information. These reports can be scheduled to be delivered to the userʼs email inbox on whatever cadence they prefer - daily, weekly or monthly.

Below are some of the key features of ParkMobileʼs client analytics tool:

● Easy-To-Read Dashboard View: Your data is delivered in an attractive, easy-to-read format with charts, KPIs, and graphs for monitoring trends and drawing insights. ● Scheduled Reports Delivered to Your Inbox: ParkMobile allows you to distribute the right information to the right people by scheduling daily, weekly, or monthly reporting emails to select staff members.
● Filter By Date and Supplier: You can filter data by date range and supplier, making it easy to pull the data you want to see and compare historical trends. ● Download ParkMobile Reporting Data in Multiple Formats: Quickly and easily download your data in the format that best meets your needs. Downloads are available in .xls, csv, and .pdf formats.

Below are examples of the reports and features available in the ParkMobile Dashboard:

Figure - ParkMobileʼs client analytics map view displays parking areas on a map to quickly select the desired locationʼs data

©2024 ParkMobile, LLC. All rights reserved. Page 10 of 24 20 Figure - ParkMobileʼs client analytics location list view provides a quick glance at each parking locationʼs performance metrics. Clicking' View KPIs' allows users to view deeper analytics.

Figure - ParkMobileʼs client KPI analytics dashboard view provides a variety of visualizations of the programʼs performance metrics. Visualizations include previous 24 hours and monthly views.

©2024 ParkMobile, LLC. All rights reserved. Page 11 of 24 21 Figure - ParkMobileʼs multi-channel analytics view provides a breakdown of the share of transactions for all payment channels utilized by the client.

Figure - ParkMobileʼs search feature enables clients to filter parking sessions by area code, license plate, and date. Reports can also be exported as a report.

Integrations with Other Parking & Mobility Technologies

The ParkMobile system is purpose-built to integrate with the parking and mobility ecosystem through our unsurpassed integration capabilities and simple, easy-to-use tools.

Through our openly available Application Programming Interfaces APIs as well as direct partnerships, we integrate with most major industry providers, enabling our partners to adopt a best-of-breed approach to their mobility strategy and providing flexibility to move vendors and evolve with the industry. The graphic below shows all of the providers we are actively integrated with today.

Signage and Decals

ParkMobile provides all operational and promotional graphics, including all signage and decal stickers for parking equipment, at no additional charge.

Signage and decal design are critical aspect of deploying a successful mobile parking program.

According to our research, almost 49% of users first learn about our app through the signage at the meter. Our team works directly with our clients to understand the hardware assets in the field and what the pay station/meter looks like to produce the best sign and decal package. We have an in-house graphic design team that creates sign proofs for approval. We can create different shapes and sizes to meet the needs of each individual client.

Best practices for mobile app signage include:

● Bigger is better. Larger stickers and signs have been proven to drive greater app adoption. ● Minimize the elements on the sign. Less is more.
● Have a large zone number that is easy to read from a distance. ● Simple instructions on how to pay.
● Show that ParkMobile is also accepted to provide more payment options

We have recently refreshed our ParkMobile signage to include “Ways to Payˮ messaging, showing consumers that they have a wide variety of contactless payment options available to them with ParkMobile.

Over the past 15 years, ParkMobile has launched in over 500 cities. Through that experience, we have learned the key marketing strategies, tactics, and best practices for introducing a mobile parking app in a new market and continually increasing the app utilization post-launch. We even wrote an e-book on the subject that you can download here.

When ParkMobile develops a marketing program for a new launch, one size does NOT fit all. To ensure the programʼs continued success, ParkMobile will work closely with your staff to develop the right program. ParkMobile builds our marketing programs to focus on five key areas, outlined in the diagram and sections below.

1. Awareness

When launching a new or updated mobile parking app in a market, it is critical to get the word out.

The ParkMobile team deploys a variety of tactics to make sure people in the market know about the app. Awareness tactics may include local advertising on TV and radio, press outreach, targeted social media ads, street teams, and more. We will use email, in-app messages, and push notifications to activate existing ParkMobile users. ParkMobile will also look for opportunities to leverage local programming in the market. For example, in Atlanta, we created branded content for integration into a show about local restaurants called “Atlanta Eats.ˮ You can see the entire segment by clicking this link.

Once users have downloaded the app, ParkMobile activates our onboarding program to ensure they know how to get started. We send a welcome email with links to demos on how to use the app. Then follow up to make sure the new users have the information they need. If users download the app and set up an account but donʼt complete a transaction, we keep messaging them to encourage usage and educate them about all the locations where they can use the app to pay for parking. As a result of our adoption tactics, almost 90% of users who download the app go on to complete a parking transaction.

Once people are using the app, we engage them on an ongoing basis with emails, in-app messages, and push notifications. The goal is to keep them engaged with ParkMobile even when they are not actively parking. In addition to the app-based engagement, we retarget users on Facebook and other social platforms to serve up tactical messages and stay top-of-mind.

ParkMobile strives to keep users engaged with the app for the long term. We consistently communicate news and updates to members through email, social media posts, and other tactics.

ParkMobile also has a re-engagement program for lapsed users who havenʼt used the app in several months.

For loyal power users, ParkMobile urges them to become “ambassadorsˮ for the ParkMobile brand through social media and app store reviews.

To help the adoption of your mobile parking payment program not only see early success, but also continuously grow, we will deploy a variety of marketing tactics and strategies, including, but not limited to, the options listed below as examples.

Instructional Documents and Website Content

ParkMobile can provide helpful one-pagers and wallet cards, as well as content to embed in your website, email, and social media channels.

ParkMobile has an extensive video library of demos and tutorials that can be embedded on the parking website and used in other digital channels. We are also able to produce any custom video asset as needed to support the program. You can see our full video library here:
https://vimeo.com/parkmobile .

Social Media

ParkMobile has a very strong social media presence with over 31,700 followers on Twitter, 34,500 followers on Facebook, 5,300 on LinkedIn, and 1,650 followers on Instagram. We will leverage this industry-leading social network to raise awareness for ParkMobileʼs products and services across the area. We also engage with local influencers to post about ParkMobile on their social channels.

ParkMobile can set up special promotions for parking around the municipality. For example, you can offer “$1 offˮ, “free parking,ˮ or other incentives. The ParkMobile marketing team will work with staff to design and execute a promotion that is right for you.

Branded Swag Kits

We provide our clients with swag kits that include branded items like hats, shirts, water bottles, lip balm, koozies, and more. These items can be distributed at the parking office or at other events to help raise awareness of the parking program. We also use these items when we deploy street teams as an incentive to download the app.

ParkMobileʼs services are based on a convenience fee added to each transaction, which is paid for by the end customer. This model allows you to collect your full parking fee amount, and allows you to use our services without any up-front costs or monthly subscription fees.

ParkMobile On-Demand Zone Parking) Pricing Option Fees Mobile Payment OnDemand) Transaction Fee paid by end user. Price does not include credit card processing fees. Client or ParkMobile can serve as Merchant of Record MOR.
$0.45
per transaction
ParkMobile Reservations Pricing Option Fees
Pre-Paid Parking Mobile Payment Reservations) Transaction Fee paid by the end user. Price does not include credit card processing fees.

Client or ParkMobile can serve as Merchant of Record MOR. 15%
of parking fee amount
No Charge Parking Reservations Fee paid by client. Zero Dollar Parking Reservation using access code to unlock a non-public parking product. $1.00
Per transaction
If ParkMobile is Merchant of Record MOR, our processing fees for credit card payments are 3% plus $0.20 per transaction.

ParkMobile Services Included At No Cost
● Signage and decal stickers for the initial rollout
● Setup and Implementation
● Call Center, Customer Support, Hosting and Maintenance ● Social media, PR, standard marketing, and advertising for program launch ● Integrations with meter, enforcement and LPR vendors
● As a backup to the integrations, ParkMobile will provide a cloud-based enforcement portal with secure credentials to validate active OnDemand smart parking sessions for each of your location(s) where your smart parking services are made available. ● ParkMobile 360 Customizable Self – Administration Toolset for reporting and setting rates.

Timeline for Getting Started

From the time a contract is finalized, the time to launch is typically 4060 days. Through our streamlined onboarding process, our implementation team will configure your rates, train your staff on back office systems, collaborate with our marketing team to plan your launch promotion, and create signage.

All ParkMobileʼs standard terms & conditions shall apply to this parking proposal Proposal pricing valid for 30 days

Explanation of Options for Credit Card Processing

ParkMobile offers flexible options for handing credit card processing:

Option 1 ParkMobile is Merchant of
Record
Option 2 Client is Merchant of Record
©2024 ParkMobile, LLC. All rights reserved. Page 22 of 24 32 Rate 3% + $0.20 per transaction.

This rate will be applied to
transactions of all types, regardless of
the card type used.

Varies depending on your arrangement
with an existing merchant processor.

When you are Merchant of Record, you
pay a different rate on transactions
depending on the specific card type
used and other details.

Payment Methods
accepted
All major credit and debit cards VISA,
Mastercard, Discover, American
Express), as well as emerging
payment methods like PayPal, Apple
Pay, Google Pay, and more
Whichever credit card brands you
choose to accept based on your setup
with your merchant processor
Flow of Funds ParkMobile collects all parking
revenue and at the end of each
month, weʼll deduct ParkMobile
convenience fees and credit card
process fees and send you your net
revenue via check or ACH
You collect all revenue into your
merchant account daily (including the
additional ParkMobile convenience
fees added on top of your parking
rates), and ParkMobile will invoice you
each month for the ParkMobile
convenience fees
Benefits Choose this option if:
● You donʼt have an existing
merchant processor
● Your effective rate with an
existing processor isnʼt
significantly lower than 3% +
$0.20 per transaction
● You want to get set up as
quickly as possible MOR can
be changed at a later date)
● You want to offer the widest
range of payment methods
● You want to simplify the
accounting process
Choose this option if:
● You have an existing
processor with an effective
rate lower than 3% + $0.20
and donʼt mind a more
involved accounting process
● Your accounting or finance
team prefers this option
● Receiving your revenue by the
15th of the following month
creates a cashflow issue for
your operation (the 15th is the
latest we issue remittances,
often itʼs earlier)
Other All weʼll need in order to set you up
with this option is:
● W9
● Voided check or bank letter
● Completed ACH Authorization
form
If you wish to be Merchant of Record,
weʼll need to know which processor
you use. The merchant processors we
integrate with are:
● BridgePay
● PayPal
● TSYS
● Point & Pay
● Payment Express
● Elavon
● Transaction Network Services
TNS
● Chase Chase Paymentech &
Chase Spectrum)
● Heartland Heartland Bolletta
& Heartland SpiDr)
● FirstData Rapid Connect, First
Data Nashville, &
CardConnect)
● WorldPay Vantiv & Fifth Third)
● 3C Payment

A customer purchases on average $3.00 worth of parking.

Parking Fee Amount $ 3.00
ParkMobile Convenience Fee $ 0.45
MOR fee $ 0.30
Transaction Total (paid by consumer) $ 3.75

Credit Card Processing Paid by the
consumer)
ParkMobile can provide turnkey credit card
processing at a rate of 3% + $0.20 per
transaction
CC Processing: 3% of Transaction Total
$3.45 x 3% $ 0.10
CC Processing: Fixed $0.20 per transaction $ 0.20
Total Credit Card Processing Cost $ 0.30

Total Transaction Processed Full Parking
Fee Amount + Transaction Fee + MOR fee) $ 3.75
Client's Net Revenue Total Transaction
Amount) $ 3.00

Options Regarding Convenience Fees and Credit Card Processing

If the Client wishes, we can adjust the customer convenience fee amount to help offset the Clientʼs credit card processing. For example, using a customer convenience fee of $0.55 per transaction instead of the typical $0.45, and returning that additional $0.10 per transaction back to the Client as a revenue share. If this is of interest, please let us know and we are happy to discuss the options available.

©2024 ParkMobile, LLC. All rights reserved. Page 24 of 24 34 ParkMobile Service Agreement
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This ParkMobile Service Agreement (“Agreement”) is made by and between Parkmobile, LLC, a Delaware limited liability company, with offices at 1075 Peachtree St. NE, Ste 3100, Atlanta, GA 30309 (“ParkMobile”) and City of Placentia, a California Municipality, with offices at 401 East Chapman Avenue, Placentia, California 92870, United States (“Client”).

This Agreement will become effective as of the last signature date below (the “Effective Date”). In consideration of the mutual covenants and agreements set forth in this Agreement, the parties agree as follows:

PARTY CONTACTS
Client ParkMobile
Legal Name: City of Placentia Legal Name: ParkMobile, LLC Contact: Christopher Tanio Sales Rep:

Email: [email protected] Email: [email protected] Phone: (714) 993-8132 Phone: (877)727-5457
Address: Address:
401 East Chapman Avenue, Placentia, California 92870,
United States
ParkMobile, LLC
1075 Peachtree St. NE
Ste 3100
Atlanta, GA 30309
For legal notices:
with a copy to ParkMobile’s Legal Department at the
above address and to [email protected].

SERVICE TERMS
Services ParkMobile will provide Client with the Services related to the following types of parking transactions: On Demand
Initial Term 1 year beginning on the Effective Date
Renewal This Agreement will automatically renew for additional successive 1 year terms unless earlier terminated pursuant to this Agreement's express provisions or either party provides written notice of non-renewal at least 90 days before the end of the then-current term (each a "Renewal Term" and, collectively, together with the Initial Term, the "Term").

Termination Either party may terminate this Agreement effective immediately on written notice to the other party, if the breaching party materially breaches this Agreement, and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured 30 days after the non- breaching party provides the breaching party with written notice of such breach.

Merchant of Record The parties designate ParkMobile as the merchant of record. Client agrees. to pay ParkMobile $0.20 + 3% of the total transaction amount per transaction for this service. ParkMobile will remit any amounts due Client in arrears to Client by the 15th of the following month.

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Parking Locations The Services will be provided to Client in the following locations / geographical territory:

All Location at discretions of client
Signage Client will receive one free welcome kit that includes the aluminum signs and/or decal stickers necessary to complete implementation (installation not included). All signage included in the welcome kit is designed using ParkMobile's standard signage templates. Custom signage may be made available to Client for purchase at ParkMobile's current signage rates. Any requested changes to ParkMobile's standard signage templates will be treated as custom signage.

Additional and/or replacement signage may be purchased by Client at ParkMobile's then- current signage rates. Installation and maintenance of all signage is Client's sole responsibility.

Governing Law State of Georgia
Schedules This Agreement incorporates the following Schedules: Schedule 1: Client General Terms and Conditions; Schedule 2: Services

IMPLEMENTATION FEES
Description Units Rate Price
Implementation Fee 0 $0.00 $0.00
Custom Development 0 $0.00/hr $0.00
Total Implementation Fees: $0.00

ADDITIONAL FEES

USER FEES
On Demand User Fee $0.40 per transaction
The parties have executed this Agreement as of the Effective Date.

CITY OF PLACENTIA PARKMOBILE, LLC
By: [r8yh9mv_____________________] By: [gfm43h8_____________________] Name: [k33tl1p_____________________] Name: [t8sb2py_____________________] Title: [m7qogwj_____________________] Title: [93rxjx9_____________________] Date: [rtce22g_________] Date: [6jeecm2_________]
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David Holler
VP Sales
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SCHEDULE 1:

CLIENT GENERAL TERMS & CONDITIONS

1.SERVICES

1.1 General. During the term, ParkMobile will provide the Services to Client in accordance with the terms and
conditions of this Agreement.

1.2 Launch Date. The parties will mutually agree upon the launch date for the Services.

1.3 ParkMobile Application. On and after the launch date, Client’s Parking Locations, along with associated Parking Information, will be made available to the general public through the ParkMobile Application.

1.4 Parking Management Services. Subject to the license granted in Section 2, Client will be provided access to the Platform to manage Client’s Parking Locations and
associated Parking Information.

1.5 Parking Locations. The parties agree that ParkMobile does not own, operate, manage, or maintain any Parking
Location. Client agrees that ParkMobile is not responsible for the condition or operation of any Parking Location, including, but not limited to, the operation of third-party hardware and/or software-based solutions used by Client at the Parking Location or for the delivery and/or fulfillment of parking or other services at the Parking Location.

1.6 Publicity of Services. Each party will use commercially reasonable efforts to market the Services throughout the Term. All brochures and promotional material to be
distributed by Client will be in a form mutually agreed upon by the parties, which will not be unreasonably withheld or delayed.

1.7 Exclusivity. Reserved.

1.8 PCI DSS. ParkMobile has obtained, and will continue to maintain throughout the term, Payment Card Industry –
Data Security Standard (PCI DSS) certification.

1.9 Online Client General Terms & Conditions. The parties agree that this Agreement supersedes the Client General Terms and Conditions that is publicly available at
https://parkmobile.io/client-terms with respect to the Services provided under this Agreement.

2.ACCESS & USE OF PLATFORM

2.1 Provision of Access. Subject to and conditioned on
Client's and its Authorized Users' compliance with the terms and conditions of this Agreement, all applicable laws and regulations, and Client’s payment of fees, ParkMobile
grants Client a non-exclusive, non-transferable right to access and use the Platform during the Term. Such use is limited to Client’s internal use. ParkMobile will provide Client the Access Credentials within a reasonable time
following the Effective Date.

2.2 Documentation License. ParkMobile hereby grants to
Client a non-exclusive, non-sublicensable, non-transferable license to use the Documentation during the Term solely for Client's internal business purposes in connection with its use of the Services.

2.3 Use Restrictions. Client will not, directly or indirectly, and will not permit any third party to, access or use the Platform except as expressly permitted by this Agreement. For
purposes of clarity and without limiting the generality of the foregoing, Client shall not, except as this Agreement
expressly permits: (a) copy, modify, or create derivative works of the Platform or Documentation, in whole or in part; (b) rent, lease, copy, lend, sell, sublicense, assign,
distribute, publish, transfer, or otherwise make available the Platform or Documentation to any person or entity; (c)
reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any
software component of the Platform, in whole or in part; (d) bypass or breach any security device or protection used by the Platform or access or use the Platform other than by an Authorized User through the use of his or her own then valid Access Credentials; (e) remove any proprietary notices
from the Platform or Documentation; (f) use the Platform or Documentation in any manner or for any purpose that
infringes, misappropriates, or otherwise violates any IP Right or other right of any person, or that violates any applicable law; (g) upload invalid data, malware, or other software agents through the Platform; or (h) use the
Platform for any purpose beyond the scope of the access granted in this Agreement.

2.4 Reservation of Rights. Nothing in this Agreement grants any right, title, or interest in or to (including any license under) any IP Rights in or relating to, the Services, whether expressly, by implication, estoppel, or otherwise. All right, title, and interest in and to the Services are and will remain with ParkMobile.

2.5 Changes. ParkMobile reserves the right, in its sole discretion, to make any changes to the Services that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of ParkMobile's services to its customers; (ii) the competitive strength of or market for ParkMobile's services; or (iii) the Services' cost efficiency or performance; or (b) to comply with applicable law.

2.6 Suspension or Termination of Services. Notwithstanding anything to the contrary in this Agreement, ParkMobile may suspend, terminate, or otherwise cancel Client’s, any
Authorized User’s, or any other person’s access to or use of all or any part of the Services, without incurring any resulting obligation or liability, if: (a) ParkMobile receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires ParkMobile to do so; or (b) ParkMobile believes, in its good faith and sole discretion, that (i) Client or any Authorized User has failed to comply with any
material term of this Agreement, or accessed or used the Services beyond the scope of the rights granted or for a purpose not authorized under this Agreement; (ii) Client or any Authorized User is, has been, or is likely to be using the Services for fraudulent, misleading, or unlawful activities; (iii) there is a threat or attack on any of the Services; (iv) Client’s or any Authorized User’s use of the Services
disrupts or poses a security risk to ParkMobile or to any other client, end user, vendor or partner of ParkMobile; or Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 37 ParkMobile Service Agreement
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(v) this Agreement expires or is terminated. This Section does not limit any of ParkMobile's other rights or remedies, whether at law, in equity, or under this Agreement.

3.CLIENT RESPONSIBILITIES

3.1 Use of Platform Account. Client is responsible and liable for all uses of the Platform resulting from access provided by Client, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement. Client must notify ParkMobile immediately of any breach of security or unauthorized use of Client’s account.

3.2. Parking Information. Client is responsible for setting all rates, zones, and other required information regarding its Parking Locations offered through the ParkMobile
Application and for keeping such information up to date within the Platform.

3.3. Effect of Client Failure or Delay. ParkMobile is not responsible or liable for any delay or failure of performance caused in whole or in part by Client's delay in performing, or failure to perform, any of its obligations under this Agreement.

4.SERVICE AND SUPPORT

4.1. Scheduled Maintenance. ParkMobile will use commercially reasonable efforts to schedule downtime for routine
maintenance of the Services between the hours of 12:00
a.m. and 4:00 a.m., Eastern Time; however, ParkMobile
may modify this window from time-to-time by providing
Client with advance notice. If ParkMobile anticipates that it will need to perform maintenance activities that are likely to be disruptive to the use of the Services outside of the scheduled maintenance window, ParkMobile will use
commercially reasonable efforts to give Client at least 24 hours prior notice. Notwithstanding the foregoing,
ParkMobile reserves the right to perform any required
emergency maintenance work outside of the scheduled
maintenance window. To the extent practicable,
ParkMobile will use commercially reasonable efforts to
notify Client before commencing any emergency
maintenance outside of the scheduled maintenance
window and will use commercially reasonable efforts to limit or avoid impact to use of the Services.

4.2 Client Support. ParkMobile will use commercially reasonable efforts to assist Client with any technical support that Client may reasonably require in using the Services. ParkMobile will provide technical support for rate and configuration changes to Client Monday – Friday (excluding holidays)
between the hours of 8:00 a.m. and 6:00 p.m. (ET). For
issues relating to On-Demand Parking Services, Client may submit a support request via email to
[email protected]. For issues relating to Reservation Parking Services, Client may submit a support request via email to [email protected]. ParkMobile will provide Client with emergency technical support 24 hours a day, seven
days a week, 365 days a year. In the event of an
emergency involving technical and/or system availability issues, Client may contact the on-call engineer via email to [email protected].

4.3 End-User Support. ParkMobile will provide customer
support for ParkMobile Users 24 hours a day, seven days a week, 365 days a year. There are multiple methods that ParkMobile Users can access customer support, such as:

ParkMobile’s online ticketing system, in-app chat feature, and toll-free phone number.

5.CONFIDENTIAL INFORMATION

5.1 General. Neither party will disclose the other party’s Confidential Information except to its employees, affiliates, agents, or professional advisors (“Representatives”) who need to know it and who have a legal obligation to keep it confidential. The receiving party will use the disclosing party’s Confidential Information only to exercise rights and fulfill obligations under this Agreement. The receiving party will ensure that its Representatives are also subject to the same non-disclosure and use obligations. The receiving
party may disclose the other party's Confidential
Information when required by law after giving reasonable notice to the disclosing party, if permitted by law.

5.2 Personal Data. In the event a party discloses Personal Data to the other party, the receiving party will have the right to use the Personal Data only as required and necessary to perform its obligations under this Agreement.

6.INTELLECTUAL PROPERTY OWNERSHIP

6.1 Client Data. Client Data remains the sole and exclusive property of Client. Client grants ParkMobile a perpetual, irrevocable, royalty-free license to use Client Data in connection with the Services.

6.2 Client Brand Features. Client grants to ParkMobile a nonexclusive, nonsublicensable, nontransferable, royalty free license during the term to display Client’s Brand
Features in connection with providing and/or marketing the Services. ParkMobile will not make any use of Client’s
Brand Features in a manner that dilutes, tarnishes or blurs the value of such Brand Features.

6.3 ParkMobile IP. Client acknowledges that, as between Client and ParkMobile, ParkMobile owns all right, title, and interest, including all IP Rights, in and to the Services, including but not limited to the ParkMobile Application and the Platform.

6.4 ParkMobile Brand Features. ParkMobile grants to Client a nonexclusive, nonsublicensable, nontransferable, royalty free license during the term to display ParkMobile’s Brand Features in connection with the Services, subject to
ParkMobile’s Brand Guidelines available at
https://parkmobile.io/company/parkmobile-media-
assets/logos/. Client will not make any use of ParkMobile’s Brand Features in a manner that dilutes, tarnishes or blurs the value of such Brand Features.

6.5. ParkMobile User Data. ParkMobile User Data remains the sole and exclusive property of ParkMobile. Client will not, directly or indirectly: (i) sell or resell ParkMobile User Data in any capacity or form; (ii) create any derivative work using ParkMobile User Data; or (iii) use ParkMobile User Data for purposes other than those specifically allowed in this
Agreement. Notwithstanding the foregoing, the parties
acknowledge and agree that ParkMobile will not sublicense or provide any PCI Data to Client.

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6.6 Resultant Data. Resultant Data remains the sole and exclusive property of ParkMobile. ParkMobile grants Client a revocable, royalty-free, non-exclusive, non-assignable, non-transferable license to applicable Resultant Data for the duration of the term only for Client’s internal use in connection with the Services.

6.7 Reservation of Rights. ParkMobile reserves all rights not expressly granted to Client in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by
implication, waiver, estoppel, or otherwise, to Client or any third party any IP Rights or other right, title, or interest in or to the ParkMobile Application and/or the Platform.

7.FEES AND PAYMENT

7.1. Fees. Client shall pay ParkMobile the fees set forth in the Agreement that incorporates these Client General Terms & Conditions ("Fees") in accordance with this Section 7.

7.2 Payment Terms. The parties designate ParkMobile as the merchant of record. Client agrees. to pay ParkMobile $0.20 + 3% of the total transaction amount per transaction for this service. On or before the 15th day of each month,
ParkMobile will disburse to Client all parking fees
ParkMobile received during the preceding month from
ParkMobile Users on behalf of Client as a direct result of this Agreement, less any amounts owed to ParkMobile.

7.3. Taxes. All fees and other amounts payable by Client under this Agreement are exclusive of taxes and similar
assessments. Without limiting the foregoing, Client is
responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by Client hereunder,
other than any taxes imposed on ParkMobile’s income.

7.4. Late Payment. If Client fails to make any payment when due then, in addition to all other remedies that may be available: (a) ParkMobile may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the hi ghest rate
permitted under applicable law; (b) Client shall reimburse ParkMobile for all costs incurred by ParkMobile in collecting any late payments or interest, including attorneys' fees, court costs, and collection agency fees; and (c) if such failure continues for thirty (30) days following written notice thereof, ParkMobile may suspend performance of the
Services until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Client or any other person by reason of such suspension.

7.5. No Deductions or Setoffs. All amounts payable to
ParkMobile under this Agreement shall be paid by Client to ParkMobile in full without any setoff, recoupment,
counterclaim, deduction, debit, or withholding for any
reason (other than any deduction or withholding of tax as may be required by applicable law).

7.6. Fee Increases. ParkMobile may increase fees upon sixty (60) days’ written notice to Client. Notice may be via email.

7.7. Limited Payment Agent. Client appoints ParkMobile as its agent for the limited purpose of receiving, holding, and settling payments made by ParkMobile Users to Client in connection with the Services. Client acknowledges and
agrees that receipt of payment from ParkMobile Users in connection with the Services by ParkMobile shall be
deemed the same as receipt by Client itself.

8.REPRESENTATIONS AND WARRANTIES

8.1. Mutual. Each party represents, warrants and covenants to the other party that: (a) it is duly organized, validly existing, and in good standing as a corporation or other legal entity under the laws of the jurisdiction of its incorporation or other organization; (b) it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is
required to grant under this Agreement; (c) the
representative that is executing this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and (d) when executed and delivered by both parties, this Agreement will constitute the legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms.

8.2 ParkMobile. ParkMobile represents, warrants, and
covenants to Client that ParkMobile will perform the
Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike
manner in accordance with generally recognized indus try standards for similar services and will devote adequate resources to meet its obligations under this Agreement.

8.3 Disclaimers. EXCEPT FOR THE EXPRESS
WARRANTIES SET FORTH IN SECTION 8.1 AND
SECTION 8.2, ALL SERVICES ARE PROVIDED “AS IS.”

PARKMOBILE SPECIFICALLY DISCLAIMS ALL IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE, AND NON-

INFRINGEMENT, AND ALL WARRANTIES ARISING

FROM COURSE OF DEALING, USAGE, OR TRADE
PRACTICE. WITHOUT LIMITING THE FOREGOING,

PARKMOBILE DOES NOT WARRANT THAT THE

SERVICES OR ANY PRODUCTS OR RESULTS OF THE

USE THEREOF WILL BE UNINTERRUPTED OR ERROR-
FREE. PARKMOBILE SHALL NOT BE LIABLE FOR

DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR

OTHER PROBLEMS INHERENT IN USE OF THE
INTERNET AND ELECTRONIC COMMUNICATIONS.

9.INDEMNIFICATION

9.1 Mutual. Each party will indemnify, defend, and hold harmless the other party from and against any and all
losses, damages, liabilities, costs (including reasonable attorneys' fees) ("Losses") incurred as a result from any third-party claim, suit, action, or proceeding ("Third-Party Claim") to the extent it arises from a breach of the
indemnifying party's representations and warranties under this Agreement.

9.2 ParkMobile. ParkMobile will indemnify, defend, and hold harmless Client from and against any and all Losses
incurred by Client resulting from any Third-Party Claim that the Platform or any use of the Platform in accordance with this Agreement, infringes or misappropriates such third party’s IP Rights, provided that Client promptly notifies ParkMobile in writing of the claim, cooperates with
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ParkMobile, and allows ParkMobile sole authority to control the defense and settlement of such claim.

9.3 Client. Client will indemnify, defend, and hold harmless ParkMobile from and against any and all Losses incurred by ParkMobile resulting from any Third-Party Claim arising out of Client’s disclosure or use of ParkMobile User Data in violation of this Agreement.

9.4 Mitigation. If any of the Services are claimed to, or in ParkMobile’s opinion are likely to, infringe, misappropriate, or otherwise violate any third-party IP Rights, or if Client’s use of the Services is enjoined or threatened to be enjoined, ParkMobile may, at its option and sole cost and expense:
(a) obtain the right for Client to continue to use the Services as contemplated by this Agreement; (b) modify or replace the Services, in whole or in part, to seek to make the
Services (as so modified or replaced) non-infringing, while providing equivalent features and functionality, in which case such modifications or replacements will constitute the Services, as applicable, under this Agreement; or (c) by written notice to Client, terminate this Agreement and
require Client to immediately cease any use of the Services.

9.5 Sole Remedy. THIS SECTION 9 SETS FORTH CLIENT’S
SOLE REMEDIES AND PARKMOBILE’S SOLE LIABILITY

AND OBLIGATION FOR ANY ACTUAL, THREATENED,

OR ALLEGED CLAIMS THAT THE SERVICES OR ANY

SUBJECT MATTER OF THIS AGREEMENT INFRINGES,

MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY

INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD
PARTY.

10.LIMITATION OF REMEDIES AND DAMAGES

10.1 Exclusion of Damages. EXCEPT AS OTHERWISE
PROVIDED IN SECTION 10.3, IN NO EVENT WILL

PARKMOBILE OR ANY OF ITS LICENSORS, SERVICE

PROVIDERS, OR SUPPLIERS BE LIABLE UNDER OR IN

CONNECTION WITH THIS AGREEMENT OR ITS

SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE

THEORY, INCLUDING BREACH OF CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY, AND
OTHERWISE, FOR ANY: (A) LOSS OF PRODUCTION,

USE, BUSINESS, REVENUE, OR PROFIT OR
DIMINUTION IN VALUE; (B) IMPAIRMENT, INABILITY TO

USE OR LOSS, INTERRUPTION, OR DELAY OF THE
SERVICES; (C) LOSS, DAMAGE, CORRUPTION, OR

RECOVERY OF DATA, OR BREACH OF DATA OR
SYSTEM SECURITY; (D) COST OF REPLACEMENT
GOODS OR SERVICES; (E) LOSS OF GOODWILL OR
REPUTATION; OR (F) CONSEQUENTIAL, INCIDENTAL,

INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR

PUNITIVE DAMAGES, REGARDLESS OF WHETHER

SUCH PERSONS WERE ADVISED OF THE POSSIBILITY

OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES

OR DAMAGES WERE OTHERWISE FORESEEABLE,

AND NOTWITHSTANDING THE FAILURE OF ANY

AGREED OR OTHER REMEDY OF ITS ESSENTIAL
PURPOSE.

10.2 Cap on Monetary Liability. EXCEPT AS OTHERWISE
PROVIDED IN SECTION 10.3, IN NO EVENT WILL THE

COLLECTIVE AGGREGATE LIABILITY OF PARKMOBILE

ARISING OUT OF OR RELATED TO THIS AGREEMENT,

WHETHER ARISING UNDER OR RELATED TO BREACH

OF CONTRACT, TORT (INCLUDING NEGLIGENCE),

STRICT LIABILITY, OR ANY OTHER LEGAL OR

EQUITABLE THEORY, EXCEED ONE TIMES THE TOTAL

AMOUNTS PAID TO PARKMOBILE UNDER THIS
AGREEMENT IN THE 12 MONTH PERIOD PRECEDING
THE EVENT GIVING RISE TO THE CLAIM. THE

FOREGOING LIMITATIONS APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.3 Exceptions. The exclusions and limitations in Section 10.1 and Section 10.2 do not apply to ParkMobile's obligations under Section 9 or liability for ParkMobile's gross
negligence or willful misconduct.

11.ADDITIONAL TERMS

11.1 Omnia. ParkMobile is an awarded vendor with Omnia
("Omnia") to provide integrated parking management
systems to public agencies at established rates as set forth in the applicable Omnia Contract (contract number
158974)(“Omnia Contract”). Client’s procurement code
authorizes the use of other contracts, including the Omnia Contract, as an acceptable method of procurement of
competitively bid prices. Except as supplemented by the terms of this Agreement, all terms and provisions of the Omnia Contract remain unchanged and in full force and
effect.

12.GENERAL TERMS

12.1 Assignment. Client shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance under this Agreement, in each case whether voluntary, involuntarily, by operation of law, or otherwise, without ParkMobile's prior written consent. No assignment, delegation, or transfer will relieve Client of any of its obligations or performance under this Agreement. Any purported assignment, delegation, or transfer in violation of this Section 12.1 is void. This Agreement is binding upon and inures to the benefit of the parties and their respective successors and permitted assigns.

12.2 Severability. If a court of competent jurisdiction holds any term or provision of this Agreement to be invalid, illegal or unenforceable, the rest of the Agreement will remain in effect.

12.3 Headings. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.

12.4 Notices. Any notice or communication permitted or required under this Agreement must be in writing and will be deemed received by the addressee: (a) when received, if delivered by hand with signed confirmation of receipt; (b) when
received, if sent by a nationally recognized overnight
courier, signature required; (c) when sent, if by email (with confirmation of transmission), if sent during the addressee’s normal business hours, and on the next business day, if sent after the addressee’s normal business hours; and (d) on the third business day after the date mailed by certified or registered mail, return receipt requested, postage
prepaid. Notices must be sent to the attention of the
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respective party's legal department at the address set forth at the beginning of this Agreement or such other address as either party may specific in writing. Any notice permitted or required under this Agreement that is sent to ParkMobile shall also be sent via email to [email protected].

12.5 Governing Law. This Agreement and all related
documents, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the
laws of the State of Georgia, United States of America
(including its statutes of limitations).

12.6 Amendment; Waivers. Any amendment must be in writing, signed by both parties, and expressly state that it is
amending this Agreement. No waiver by any party will be effective unless explicitly set forth in writing and signed by the party so waiving. No terms or conditions stated in a Client purchase order, vendor onboarding process or web portal, or any other Client order documentation shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void,
notwithstanding any language to the contrary therein,
whether signed before or after this Agreement.

12.7 Entire Agreement. This Agreement, together with any other documents incorporated herein by reference,
constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and
supersedes all prior and contemporaneous
understandings, agreements, representations, and
warranties, both written and oral, with respect to such subject matter.

12.8 Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.

12.9 Force Majeure. Neither party will be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay Fees) if the delay or failure results from any cause beyond such party’s
reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical,
telecommunications, or other utility failures, earthquakes, storms or other elements of nature, pandemics, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

12.10 Independent Contractors. The parties to this Agreement are independent contractors. The parties do not intend, and nothing in this Agreement should be construed, to create or enter into any partnership, joint venture, employment,
franchise, agency, or similar relationship. Neither party has the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.

12.11 Export Control. Client will comply with all export and import laws and regulations of the United States and other applicable jurisdictions. Without limiting the foregoing, Client: (i) represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located (or a national of) a country that is subject to a U.S. government embargo or that has been designated by the
U.S. government as a “terrorist supporting” country; (ii) will not (and will not permit any third parties to) access or use any Service in violation of any U.S. export embargo,
prohibition or restriction, and (iii) will not submit to any Service any information that is controlled under the U.S.

International Traffic in Arms Regulation.

12.12 Interpretation. This Agreement shall be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The Schedules
referred to herein shall be construed with, and as an integral part of, this Agreement to the same extent as if they were set forth verbatim herein.

12.13 Counterparts. The parties may execute this Agreement in counterparts, including PDF and other electronic copies, which taken together will constitute one instrument.

13.DEFINITIONS
"Access Credentials" means any user name, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device, used alone or in combination, to verify an individual's identity and authorization to access and use the Platform. "Authorized User" means Client's employee, consultant,
contractor, and agent who is authorized by Client to access and use the Platform under the rights granted to Client pursuant to this Agreement.
"Brand Features" means a party’s trade names,
trademarks, service marks, logos, domain names, and
other distinctive brand features.
"Client Data" means any data specific to Client’s operation that is provided by Client to ParkMobile to be used in the provision of Services that is not available to ParkMobile publicly or by other means.
"Confidential Information" means information that one party (or an affiliate) discloses to the other party under this Agreement, and that is marked as confidential or would
normally be considered confidential information under the circumstances. It does not include information that is
independently developed by the recipient, is rightfully given to the recipient by a third party without confidentiality obligations or becomes public through no fault of the
recipient.
"Documentation" means any manuals, instructions, or other documents or materials that ParkMobile provides or makes available to Client in any form or medium and which
describe the functionality, components, features, or
requirements of the Services.
"IP Rights" means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright,
trademark, trade secret, database protection, or other
intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world. "Parking Information" means parking zones, parking rates, parking restrictions, selected payment methods, and other information necessary for the provision of the Services for a specific Parking Location.
"Parking Location" means the location or locations of
Client’s on-street parking, off-street parking, reservation Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 41 ParkMobile Service Agreement
PSA-LF Page 8 of 11
rev. 09/22
parking, parking lots, parking decks, permitted parking, and other facilities where ParkMobile Users may park.
"ParkMobile Application" means any and all mobile and/or web applications, services, or interfaces developed,
hosted, or managed by, on behalf of, or in partnership with ParkMobile and that are made available to the general
public and that facilitates the payment of parking
transactions.
"ParkMobile User" means an end user that uses the
ParkMobile Application.
"ParkMobile User Data" means information, data, and other content, in any form or media, that is submitted, posted, or otherwise transmitted by or on behalf of a ParkMobile User, directly or indirectly, through the ParkMobile Application. "PCI Data" means, as applicable, payment card number,
cardholder name, expiration date, card verification code or value, service code, and/or security-related information used to authenticate cardholders and/or authorize payment card transactions
"Personal Data" means (i) any information about an
identified or identifiable individual; or (ii) information that is not specifically about an identifiable individual but, when combined with other information, may identify an individual.

Personal Data includes names, email addresses, postal
addresses, telephone numbers, government identification numbers, financial account numbers, payment card
information, license plate information, online identifiers (including IP addresses and cookie identifiers), network and hardware identifiers, geolocation information, and any
information that constitutes “personal data” or “personal information” within the meaning of any relevant and
applicable data privacy or protection laws.
"Platform" means access-controlled mobile and/or web
applications, services or interfaces developed, hosted, or managed by, on behalf of, or in partnership with ParkMobile that are made available to Client to administer, configure, manage and/or monitor parking sessions, parking rates,
and/or parking restrictions associated with Client’s Parking Locations.
"Resultant Data" means data and information related to
Client’s, Authorized Users' and/or ParkMobile Users' use of the Services that is used by ParkMobile in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Services.
"Services" means the ParkMobile Application, the Platform, and all other services provided by ParkMobile under this Agreement.

Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 42 ParkMobile Service Agreement
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rev. 09/22
SCHEDULE 2: SERVICES

ON-DEMAND PARKING SERVICES
ParkMobile offers a service to ParkMobile Users that facilitates the activation of and payment for on-demand parking using the ParkMobile Application (“On-Demand Parking”).

ParkMobile Users may begin and, if applicable, end a parking transaction in a variety of ways: (1) visiting https://app.parkmobile.io; (2) calling ParkMobile’s IVR System, or (3) using the ParkMobile Application. In order to register with ParkMobile and begin a parking session, a consumer simply provide ParkMobile with the information required by ParkMobile to create an account, including payment method information and license plate number. Thereafter, subsequent parking sessions only require the ParkMobile User to enter or select the applicable parking duration available for the applicable location.

The parking zone code of the Client parking areas are indicated on parking signs or on parking meters. Enforcers of the Client check the validity of parking status real time against the Platform via a web service offering, provided as par t of the Services, to determine if a valid parking right exists. This information can be accessed by using a handheld terminal, mobile device or personal digital assistant (PDA).

ParkMobile does not provide or pay for Client’s use of handheld terminals, mobile devices or PDAs for enforcement or any data plans or other items needed for communication between such items and the Services.

At their option, ParkMobile Users will receive parking alert services from ParkMobile via SMS, ParkMobile Application push notification or email. The ParkMobile User may be notified, for example, when parked for an extended period of time or when the maximum parking time nears expiration.

ParkMobile Users can use On-Demand Parking anywhere the Services are available.

All parking charges are automatically charged to the ParkMobile User’s payment method, and ParkMobile Users have real time access to an online account-based personal page accessible from https://app.parkmobile.io to access and print parking history, receipts, and statements.

Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 43 ParkMobile Service Agreement
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Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 44 ParkMobile Service Agreement
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SCHEDULE 3:

CLIENT ELECTRONIC FUNDS AUTHORIZATION FORM
This form authorizes ParkMobile, LLC to make payment to a business electronically. All payments will be paid in the account designated by the voided check or bank letter attached to this form once it has been verified by ParkMobile, LLC via telephone call, otherwise a check will be issued to the address on file. It is the responsibility of the client to notify ParkMobile, LLC of any changes pertinent to electronic payments, such as changes in banking information or email address.

PAYEE/CLIENT INFORMATION
CLIENT NAME:

ADDRESS:

CONTACT PERSON:

TELEPHONE NUMBER:

VERIFICATION CALL BACK CONTACT PERSON:

VERIFICATION TELEPHONE NUMBER:

PRIMARY FINANCE CONTACT EMAIL:

SECONDARY FINANCE CONTACT EMAIL:

SIGNATURE & TITLE OF AUTHORIZED OFFICIAL:

FINANCIAL INSTITUTION INFORMATION
BANK NAME:

ADDRESS:

CONTACT PERSON:

TELEPHONE:

EMAIL:

NINE DIGIT ROUTING TRANSIT NUMBER:

DEPOSITOR ACCOUNT TITLE:

DEPOSITOR ACCOUNT NUMBER:

TYPE OF ACCOUNT:

PLEASE BE SURE TO ATTACH A VOIDED CHECK OR BANK LETTER TO VERIFY THE ABOVE ACCOUNT

INFORMATION
This authorizes ParkMobile, LLC to send credit entries (and appropriate debit and adjustment entries), electronically or by any other commercially accepted method, to the account indicated above and to other accounts specified by Client in the future (the “Account”). This authorizes the financial institution holding the Account to post all such entries.

This authorization will be in effect until ParkMobile receives a written termination notice from Client and has a reasonable opportunity to act on it.

Docusign Envelope ID: 959E7EE7-FCA9-4CD4-B23E-C714915EE718 45 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE
INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #
NAME:CONTACT
(A/C, No):FAX
E-MAILADDRESS:

PRODUCER
(A/C, No, Ext):PHONE

INSURED
REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLY NON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY
Y / N

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT

EROTH-STATUTEPER

LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB
UMBRELLA LIAB $EACH OCCURRENCE
$AGGREGATE
$
OCCUR

CLAIMS-MADE
DED RETENTION $
$PRODUCTS - COMP/OP AGG
$GENERAL AGGREGATE
$PERSONAL & ADV INJURY
$MED EXP (Any one person)
$EACH OCCURRENCE
DAMAGE TO RENTED $PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:

POLICY PRO-JECT LOC

CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY)

CANCELLATION

CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED

AUTOS ONLY
11/20/2025
Arthur J.Gallagher Risk Management Services,LLC
1050 Crown Pointe Parkway,Suite 600
Atlanta GA 30338
Laura McDonald
678-393-5244
[email protected]
Federal Insurance Company 20281
Chubb Indemnity Insurance Company 12777ParkMobileUSA,Inc. 1100 Spring Street Suite 200
Atlanta,GA 30309
1152093787
A X 1,000,000
X 1,000,000
10,000
1,000,000
2,000,000
X X
Y Y 36091030 5/1/2025 5/1/2026
2,000,000
A 1,000,000
X X
Y 73651271 5/1/2025 5/1/2026
A X X 10,000,000567293495/1/2025 5/1/2026
10,000,000
B XY 71835201 5/1/2025 5/1/2026
1,000,000
1,000,000
1,000,000
The City of Placentia,its officers,officials,agents,employees,and volunteers is included as Additional Insured on a Primary and Non-Contributory basis regarding General Liability and Automobile Liability when required by a written and signed contract with the insured per forms 80-02-2367 (Rev.5-07); 16-02-0292 (Ed.4-24).Waiver of subrogation applies in favor of City,its officers,officials,agents,employees,and volunteers for General Liability,Automobile Liability and Workers Compensation when required by a written and signed contract with the Insured per forms 80-02-2000 (Rev.4-01);16-02-0292 (Ed.4-24); WC 90 03 75 (05/18).

City of Placentia
401 East Chapman Avenue
Placentia CA 92870
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Placentia City CouncilDecember 2, 2025

Placentia City Council
December 2, 2025