School Crossing Guard
Services Proposal
Prepared for:
Pleasant Hill Police Department
June 16, 2022
www.parkinc.com | 704.377.1755 | 4900-B Old Pineville Road | Charlotte, NC 28217 PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 2 CONTENTS
Cover Letter Page 3
Company History and Organization Page 4
Background & Experience Page 7
Client References Page 10
Proposed Solution Page 11
Quality Assurance Page 13
Management Proposal Page 21
Management Fee Page 25
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 3 June 16, 2022
Lt. Kleven
Pleasant Hill Police Department
330 Civic Drive
Pleasant Hill, CA 94523
Dear Lt. Kleven,
It is our pleasure to submit the following proposal for crossing guard services for the Pleasant Hill Police Department. In this proposal, you will find a detailed description on how our company operates its crossing guard operations and the safeguards against uncovered guard posts. This proposal will cover our pre-hire process, training, and on-going employee evaluation. It also covers operations as it pertains to crossing guards in general and the Pleasant Hill Police Department specifically. Lastly, included is background information on our company and a list of references of our current crossing guard operations, many of which have a crossing guard component similar in size and scope or larger than those of the Pleasant Hill Police Department.
We greatly appreciate your consideration and welcome the opportunity to partner with your organization.
Please do not hesitate to contact me with any questions.
Sincerely,
Brian A. Haupricht
President & Authorized Company Representative
4900-B Old Pineville Road
Charlotte, NC 28217
Phone 704.377.1755
FAX 704.377.3155
[email protected]
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 4 EXECUTIVE SUMMARY
Cross Safe is pleased to submit this proposal to provide crossing guard services for the Pleasant Hill Police Department. Cross Safe specializes in providing highly customized crossing guard, traffic controlling, parking garage, surface lot, shuttle, and valet parking services to its customers. We currently maintain service contracts at more than 100 locations in 20 states, staffed by more than 400 dedicated employees.
We are qualified and ready to help the Pleasant Hill Police Department address three essential needs:
Provide exceptional customer service and sound
crossing guard operations on a day-to-day basis.
Assure smooth, successful execution of two important
transitions: 1) the addition of a new crossing guard
provider, and 2) maintenance of accessible, efficient
crossing guard services for the public.
Eliminate the workload with regard to crossing guard
management for the staff of the Pleasant Hill Police
Department.
Cross Safe is distinguished by exceptional attention to customer service and operational detail. We maintain this distinction by rigorous standards of recruiting, hiring, training, evaluation, and employee motivation.
Cross Safe also has an advantage in its relative small size in the crossing guard services industry. We have the flexibility, responsiveness, and energy that are characteristic of a successful young company. This translates into more
intensive and hands-on customer service.
Our Mission
Be the most sought after operation in the
cities we service, both by client
establishments and by people who want to
work in the services industry. Secondly,
become a national model of exceptional
crossing guard services. Finally, establish a
strong, successful presence in cities where
we choose to do business.
Our Strategy
Engrain the service ethic in our people.
Stress professionalism at all levels. Give our
employees the means to work smarter and
more effectively. Reward their good work
with bonuses and career growth
opportunities. Use our experience to
continually adapt and improve our
performance. Formalize and strengthen our
internal communication so that every
employee understands and contributes to our
mission.
Our Commitments
Total customer focus. Customize our
services to the precise needs of our
client establishments
Unparalleled service. Make every guest
feel great about facilities where we
provide services
Excellent employees. Recruit, train, and
support the best people. Reward hard
work, smart work, and loyalty. Stress
professionalism.
Operational excellence. Provide good
value to our customers and their publics;
strive to be accident free
Smart growth. Grow aggressively but
always maintain quality service.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 5 Moreover, because we currently operate over 100 locations, we are committed to the industry and highly motivated to take the Pleasant Hill Police Department crossing guard operations to new levels of customer service and success. We welcome the opportunity to do so.
Following is a summary of our team members and their responsibilities as it pertains to this project:
Team Member Responsibilities
Gary Lewis, CPP Vice President of Operations – Coordination of all activities with Pleasant Hill Police Department / Staff Recruitment / Uniforms and supplies / Setup account per guidelines
Kim Dziuk Human Resources Manager – Coordination of interviewing, hiring, and training / Ensure compliance with all pre-hire requirements, checks, and tests
Angela Silver Controller – Oversee financial aspects of the project including payroll and billings
Brian Haupricht, CPP President – Oversight of the entire project team TBD Contract Manager – Hands on involvement of the day-to-day operations. First point of contact for Pleasant Hill Police Department and the Cross Safe staff.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 6 Corporate Vice President of Operations
Gary W. Lewis, Jr., CPP
Experience
1998 -Present Cross Safe Charlotte, NC
Vice President of Operations
Handle daily operations for more than 75 assigned accounts. Currently supervise 3 Area Managers, 5 Assistant Area Managers, 12 Zone Managers and 10 Account Managers.
Oversee all aspects of daily operations.
Maintain client/customer relationships.
Responsible for adhering to fiscal budget for assigned accounts 1998 Cross Safe Charlotte, NC
Valet/Zone Manager
Worked as a crossing guard/valet; promoted to Zone Manager. Responsible for operations in designated zone, including maintaining high customer service standards, staffing, efficiency, client relations, troubleshooting, etc.
1994 - 1995 General Electric, Lighting Tampa, FL
Account Representative/Regional Sales Manager
Responsible for servicing and maintaining HomeCenter accounts within Southern region.
Responsible for on-going sales within Southern region’s Home Center Channel; Home Depot, specific.
Education
1987-1991, 1996 Wake Forest University -Winston-Salem, NC Bachelor of Arts, Politics
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ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 7 BACKGROUND & EXPERIENCE
Company History and Growth
Cross Safe is well qualified to deliver on the scope of services and to manage the crossing guard operations for the Pleasant Hill Police Department. Founded in 1994 in Charlotte, North Carolina, with just a few employees and one customer, Cross Safe has expanded to over 100 operations in 20 states, with more than 400 employees. During that period, annual revenues have grown to over $8.0 million.
Founder Brian Haupricht remains the company's chief executive officer and its principal shareholder.
From its initial concentration on valet parking, the company has developed a full range of services, including crossing guards, traffic controlling, large-scale garage management, surface lot operation, shuttle bus services, and consultation.
Headquartered in Charlotte, North Carolina, Cross Safe currently manages parking and crossing guard services Nationwide. Corporate administrative functions are housed at the headquarters office while regional and local offices provide hands-on management of local service operations.
The company owes its success to a strong customer service program developed through extensive employee training that is reinforced daily in local operations. The company differentiates itself from its industry peers by its high level of service and professionalism. We strive to create an outstanding guest experience for our clients and their customers, each and every time.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 8 Quality Values
Cross Safe takes a very proactive, hands-on approach in day-to-day management with an understanding that our employees are the most important factor in providing an outstanding customer experience. It begins in our recruiting process as we work diligently to procure candidates with a background in customer service. We then provide a detailed orientation where clear expectations are set related to:
Policies and operational procedures
Uniform and dress code
Best practices for providing outstanding customer service We have created a culture at Cross Safe where our core values guide the services we provide every day.
Those core values include:
Deliver Service Excellence
Exercise Honesty and Integrity
Educate and Be Educated
Demonstrate Respect for Employees, Customers, and Community Support a Spirit of Continuous Improvement
We strive to ensure these core values are embraced by each of our employees and exemplified in the service we provide.
Cross Safe Mission Statement
We are committed to a partnership with our clients by providing efficient and convenient crossing guard services, focused on adaptability and responsiveness to our customers’ needs.
Through the application of innovative solutions, we offer a diverse range of service amenities with dedication and integrity. We are committed to supporting activities that enhance and service the communities in which we operate.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 9 EXPERIENCE
Cross Safe understands that working in a school environment is different than working for a social establishment or operating a commercial parking facility. We have taken that understanding and created a division within our organization that focuses only on crossing guard services.
What makes the Cross Safe’s Crossing Guard System Different?
1. Specialized
We currently provide crossing guard, traffic controlling, valet parking, parking management, and shuttle services for 100 locations in the region and handle more than 100,000 customers per week at those facilities.
2. Crossing Guard Training
Cross Safe has continued to improve upon our Crossing Guard system. We have developed a crossing guard specific training program that teaches each of our attendants:
To be unfailingly polite
To safely assist with pedestrian flow around the staging area To be proactive in recognizing customers needs
To recognize and react to emergency situations
Facility acclimation
3. Our system is easily modified to fit the individual needs of the facility.
Our system is highly flexible allowing us to provide superior service during times of construction or unforeseen circumstances.
4. Annual Cross Safe University training seminar for all supervisory personnel.
All supervisory personnel attend a 2 day educational conference in Charlotte each summer to improve company and industry best practices in the areas of Human Resources, Parking Management, Safety, Compliance, Problem Solving, Accounting, and to enhance lines of communication with their peers in the company.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 10 CLIENT REFERENCES
Fort Mill School District
Crossing guard services
2233 Deerfield Drive
Fort Mill, SC 29715
Thomas Buckley ([email protected])
803.802.1991
Kingsport City Schools
Crossing guard services
225 West Center Street
Kingsport, TN 37660
Dale Phipps ([email protected])
423.229.9423
Charlotte-Mecklenburg Schools Police Department
Crossing guard services
3301 Stafford Drive
Charlotte, NC 28208
Kevin Earp ([email protected])
980.343.5156
Key Biscayne Police Department
Crossing guard services
88 W McIntyre Street
Key Biscayne, FL 33149
Lt. Martin Santiago ([email protected])
305.365.5555
Elk Grove Unified School District
Crossing guard services
8431 Gerber Road
Elk Grove, CA 95828
LT. Mike Gregorio ([email protected])
916.686.7786
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ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 11 PROPOSED SOLUTION
As a successful, growing company in the crossing guard and parking services industry, Cross Safe has substantial experience and skill in starting or assuming crossing guard, traffic controlling, parking, valet, and shuttle service operations. We would like to begin by forming a start-up team composed of Cross Safe and the Pleasant Hill Police Department management. The purpose of the start-up team will be a smooth, successful introduction of Cross Safe to the Pleasant Hill Police Department. The strategy is to share pertinent information, develop procedures agreeable to both parties, identify particular needs and problems, and plan solutions before the operation even begins. The following activities are proposed from the onset of the contract award:
Week 1 - Kick-Off Activities
Develop a clear understanding of the start-up issues and concerns on both sides and develop a schedule of start-up activities including who will do what and when.
1. Identify general scope of services required.
Listing of work-sites, estimated coverage needed, staff required and daily coverage schedules
2. Identify operational expectations.
the Pleasant Hill Police Department specific employee training requirements the Pleasant Hill Police Department specific employee scripts, knowledge, and general responsibilities
the Pleasant Hill Police Department specific employee dress code, including bad weather, etc.
3. Identify management issues.
Chain of command; day to day management; the Pleasant Hill Police Department contact; Cross Safe contact
Emergency calls: contacts, procedures, telephone numbers, possible problems Staffing changes: current numbers, contact names, telephone numbers
4. Identify finance issues.
How costs are computed, billing format, timing, payment
5. Identify liability and legal issues.
Insurance, emergency procedures, handling of claims.
6. Walk through and discuss specific site concerns and requirements At each specific work site station, identify any specific instructions for staffing, where employee PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 12 should stand, support call source, and other issues.
Week 2 - Second Meeting
Present more detailed schedule based on kick-off meeting notes and walk-through Review and confirm with the Pleasant Hill Police Department. Confirm training, orientation, and other pre-start-up issues to be resolved. Use the kick-off meeting list of items
Review, discuss, confirm and make adjustments to the plan Prepare operational memo of agreement and scope of services Prepare actual start-up schedule, training and other activities Week 3 - Implementation of Start-up
Monitor initial Cross Safe onsite activities to ensure plans are implemented as discussed During initial days, both Cross Safe management staff and the Pleasant Hill Police Department management staff should be available for resolving initial problems and situations not identified at training sessions.
Place initial Cross Safe staff on site and begin Cross Safe employee operation. Monitor and repeat walk-through process and answer employee's questions and concerns. Repeat for first few full schedules of different shifts.
Weeks 4 – 10 - Ongoing Activities
Wrap-up review to discuss all implementation activities. For first couple of weeks, and as necessary, have prescheduled weekly Cross Safe/Pleasant Hill Police Department management meetings to review satisfaction, problems, and how to make further improvements.
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 13 QUALITY ASSURANCE
Cross Safe’s business and reputation are built on excellent customer service. It permeates everything we do. A dedication to customer service is evident in our interviewing process, training, day-to-day performance, and our constant desire to improve. One important way that we maintain a focused customer service attitude is by fueling the synergistic effect between excellent customer service and continued success as a company. We take every opportunity to reinforce the belief that great customer service benefits the customer, the employee, the client, and the company.
Our goal is to maximize employee performance. To help us achieve this goal we have instituted the following processes:
Employee standards have been set and communicated to all employees. Every attempt is made to hire only customer focused individuals. We implement a consistent and effective training program. Management is customer focused and models that behavior for their staff. We review our employees’ work on a regular basis.
We reward for good job performance.
We take corrective action where employee performance is poor. We dismiss employees who do not provide the level of service that we demand.
Cross Safe employees, through the training process, are taught to perform their duties according to our proven system. This system includes:
Greeting customers and pedestrians
with a smile and scripted greeting
Assisting with client requests
Assisting customers with directions and
information
Cleaning their responsible areas
The true difference in our system is our people. We realize that our resources are our people. And that service is a critical requirement when the crossing guards are the first and last points of customer contact. Accordingly, we recruit quality candidates that meet our strict criteria.
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ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 14 HIRING
Recruiting. We recruit for new personnel using internet job websites, Cross Safe’s career portal website, flyers in appropriate locations such as colleges and senior centers, and through current employees.
Recruitment is constant for us, partly because our business continues to grow, requiring additional staff; and partly because we have a practice of keeping at least 10 candidates (the spot labor list) available for hire at all times. This practice allows us to dismiss mediocre associates if necessary and still maintain appropriate staffing levels.
Pre-Screen Telephone Call. To save everyone time, we like to check in with the candidate over the phone first. We ask ‘deal breaker’ questions such as:
Do you have a valid driver’s license? Are you 18 or older? Have you ever been convicted of a DUI or felony? When are you available to work?
This call also gives us the opportunity to hear the person’s speaking voice (Does he/she speak clearly? Does he/she have a pleasing, polite tone of voice, and avoid slang and inappropriate language?). Some candidates are eliminated at this stage.
Interview. We have spent a considerable amount of time identifying the qualities that we consider essential in good, customer-oriented personnel. It is the objective of our interviewing process to hire candidates with these attributes:
Service oriented
Positive in outlook
Punctual
Available when needed
Honest
Well groomed
Personable
Polite and courteous
Good communicator orally and in writing
Team player
Problem solver who takes the initiative
Reliable
Constructive contributor
Good role model for others
PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 15 Motor Vehicle, Criminal Background Screening, etc. To ensure that we are getting safe and trustworthy employees we hire only those who have a minimal amount of points on their driving record and have not been convicted of any serious crimes, crimes involving theft, or anything that is a specific requirement in the contract:
We use the following tools in training our managers in the interviewing process:
Interviewing checklist (please see appendix to this section) Interviewing script (please see appendix to this section) Sessions with an experienced interviewer to see how it is done Works with an experienced interviewer to identify interview questions that fit the new interviewer’s style
Experienced interviewer sits in with new interviewer and offers positive suggestions Check references – we require two employment and/or school references along with a personal reference
Conduct background criminal and motor vehicle report checks as well as drug screening (if required) and other tests as required by the contract
Make written Offer of Employment
Schedule orientation and training
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ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 16 TRAINING
Orientation Program (~ 1-2 hours)
Welcome
Introduction to the history of Cross Safe/Future of Cross Safe New hire paperwork
Performance expectations
Review of policy manual
Closing remarks
Classroom Training (~ 1-2 hours)
Review of employee guide
Additional topics as required by contract
Question and answer period
Take employee examination
Review work schedules and instructions for the next two weeks On Site Training (~ 3 hours)
New employee introduced to account manager
New employee familiarized with specific site and it’s procedures Designated trainer models all information received during classroom training Trainer handles 2 customers with new employee watching Trainee handles next 5 with trainer watching
Trainee handles additional customers with trainer available for help Trainer explains closing procedures
New employee assigned to work alongside experienced employee for a period of time.
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ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 17 EVALUATION
We use the following main methods of evaluation:
In-house --- as previously described, our managers perform regular spot-checks. In house --- we send out ‘mystery shoppers’ to experience our services first hand On a regular basis, the president of the company will telephone our contact at the Pleasant Hill Police Department to see how things are going.
Annually, we send out an account survey form to our contact at each account PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 18 MYSTERY SHOPPER EMPLOYEE ASSESSMENT
Date: __________________________________
Location Name: __________________________________
Name of Employee: __________________________________
Time: __________________________________
Personal Appearance: (Visually inspect the condition of the employee's uniform.) Was the employee's uniform clean? Yes No
Was the employee wearing his/her nametag? Yes No
Was the employee professional in appearance? Yes No
Overall was Cross Safe well represented by the employee(s) appearance? Yes No Customer Service: (Pay particular attention to the enthusiasm level of the employee as well as his/her diction when speaking.)
Did the employee establish eye contact with you? Yes No Did the employee smile upon greeting you? Yes No
Did the employee use a courteous greeting? Yes No
Did the employee display a high level of energy? Yes No Were you able to observe inappropriate workplace behavior? Yes No PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 19 Employee Corrective Action
Violation 1
st 2nd 3rd 4th
Reporting late for a shift without a call to management O O W S Failure to wear proper uniform O O W S
Failure to shave before shift O O W S
Leaving a scheduled shift before the designated time O O W D Smoking or eating in view of guests during scheduled work hours O W D Behavior or action that causes any valid guest complaints W S D Damaging a vehicle S/D D
Failure to report to work for a scheduled shift S/D D
Acts of disloyalty to Cross Safe and/or acts that convey a negative image of Cross Safe S/D D Engaging in any act of violence, disorderly conduct or unsafe acts S/D D Abusing, defacing or destroying company property S/D D
Refusal/failure to perform assigned work or to follow instructions of management S/D D Falsifying or refusing to provide information or otherwise refusing to cooperate in the investigation of incidents of associate misconduct, accidents, theft or other incidents S/D D
Behavior or action that causes the loss of an account D Supplying false or misleading information when applying for employment D Possession, purchase, use or being under the influence of alcohol during scheduled work hours
D
Possession, purchase, use or being under the influence of illegal drugs during scheduled work hours
D
Abusing, defacing or destroying the property of clients or their guests D Threatening or using abusive language to any manager, guest, or employee D Gross negligence or carelessness D
Theft or unlawful possession of Cross Safe or Authority funds, stolen, lost or mislaid property, or property of a guest
D
Inappropriate use of company funds D
Revealing confidential information about the business to outsiders or to other associates who are not entitled to receive such information
D
Working for another company in a competitive business to Cross Safe D O – Oral W – Written S – Suspension D – Dismissal
Based on a 12 month rolling calendar, consisting of 365 days:
>6 Orals – Dismissal >3 Written – Dismissal >2 Suspensions – Dismissal PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com
ADDRESS 4900-B Old Pineville Road | Charlotte | North Carolina | 28217 20 Employee Standards Checklist
The employee shows a professional attitude in his/her uniform:
Shirt should be tucked in and a belt worn.
Designated uniform must be worn.
Socks should be worn with comfortable shoes that are in good condition. The employee shows a professional attitude in personal appearance:
Hair is neat and conforms to Cross Safe’s guidelines. Make-up and jewelry is within appropriate guidelines. If clean shaven, employee shaved before coming to work. Employee has a friendly expression and great posture. Employee follows customer service procedures
Employees are clearly visible to all.
Employee offers immediate assistance to guests.
Employee offers a friendly and appropriate greeting.
Employee thanks each guest.
Employees does not smoke or eat in view of the customer Employee shows a professional attitude in his/her attendance. Employee follows established ‘request off’ procedures. Employee makes the effort to know his/her own schedule. Employee is never tardy or absent without cause.
If employee is unable to work scheduled shift, calls in to manager as soon as possible. Also attempts to find his/her own replacement.
Employee reports time worked appropriately:
Employee clocks in and out each time he/she works.
Employee reports his/her time accurately.
Employee uses time clock, where available.
Employee clocks in and out at the designated job site. Employee’s ‘employee conduct’ is always appropriate.
Employee adheres to employee conduct standards as specified in the policy manual. Employee’s performance, work habits, overall attitude and demeanor is satisfactory in the judgment of Cross Safe management.
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ADDRESS 1415 South Church Street | Suite T | Charlotte | North Carolina | 28203 21 MANAGEMENT PROPOSAL
In connection with the management of the Pleasant Hill Police Department crossing guard operation, Cross Safe will assume all operational responsibilities associated with the managing the crossing guard operation:
GENERAL OPERATIONAL FUNCTIONS
1. Staffing
Cross Safe will arrange for properly balanced staffing to operate, maintain, and manage the crossing guard operation. All scheduling will be approved by Pleasant Hill Police Department.
Proposed Hours: 180 days per year
9 crossing guard posts 3 hours/guard/day
1 supervisor Approximately 4 hours/day (184 days)
2. Payroll and Payroll Taxes
Cross Safe will oversee all payroll payment and administration of its staff assigned to the Pleasant Hill Police Department. Cross Safe will arrange for the payment of and file all payroll taxes in accordance with federal and state laws.
3. Insurance & Worker’s Compensation
Cross Safe will carry a two million-dollar general liability insurance policy and name the Pleasant Hill Police Department as an additional insured on this policy. Cross Safe will carry a standard Worker’s Compensation policy on their employees.
The following is a summary of existing insurance coverage:
General Liability
Providing for any mishap causing personal injury; either by premises or attendant. Policy limit: $2,000,000, Per occurrence limit $1,000,000 Employee Dishonesty
Provides for loss of and loss from damage to, covered property such as money, equipment, or security. Policy limit: $500,000.
Umbrella Liability
Provides excess coverage for General Liability in the amount of $10,000,000.
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ADDRESS 1415 South Church Street | Suite T | Charlotte | North Carolina | 28203 22 4. Uniform and Appearance
All Cross Safe employees will be attired in standardized uniforms for easy identification. All employees will maintain a clean and presentable appearance.
5. Management
Cross Safe will provide on-call management to oversee the entire crossing guard operation at the Pleasant Hill Police Department. This person will enforce all policies and procedures, changes to and improvements of specific operations, and continuous personnel management.
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ADDRESS 1415 South Church Street | Suite T | Charlotte | North Carolina | 28203 23 6. Operating Supplies
Cross Safe will provide all necessary supplies to ensure a smooth and efficient crossing guard operation. This will include, but is not limited to: uniforms, safety vests, and flashing LED stop paddles.
7. Vision
The objective of crossing guards is to ensure the students safely crossing intersections where vehicular traffic passes. Cross Safe will achieve this at the Pleasant Hill Police Department by offering professional crossing guard service, emphasizing service, convenience, and safety. This service will add to the Pleasant Hill Police Department total customer experience, providing a key element to its range of service offerings.
8. Contingency Plan
During our initial hiring we look for employees who have flexible schedules. We typically look for employees who desire part-time work. Should there be a need to increase man-power unexpectedly; our supervisor will begin calling those employees who are not scheduled to come into work. If there is going to be an increase in usage that is planned, we will schedule the appropriate staff to handle the increase.
Cross Safe will provide an “on-call” crossing guard/supervisor in the event of unexpected absences. Our ultimate goal is to provide reliable service with zero gaps in service.
Through working at the Pleasant Hill Police Department and our experience, we will be able to provide a staff that is able to handle all kinds of fluctuation in the crossing guard system.
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ADDRESS 1415 South Church Street | Suite T | Charlotte | North Carolina | 28203 24 9. Reporting
Cross Safe uses a customized employee tracking system that allows the employees to clock in and out using their cell phones. Each employee is required to “opt in” to allow us to track their clock in location using GPS. We are able to review the location where they clocked in and out to ensure they were at their job site during the scheduled times. This system also sends a text and email alert to the supervisor to alert them when an employee has not clocked in for a shift.
In addition, a report is available from the time and attendance system for to use as backup for all billable hours.
Sample employee time report
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ADDRESS 1415 South Church Street | Suite T | Charlotte | North Carolina | 28203 25 MANAGEMENT FEE*
Cross Safe proposes an hourly fee of:
Crossing guard $68.04/hour
Supervisor $75.60/hour (184 days per year)
*Approximately $385,106.40/year
The management fee includes crossing guards and a supervisor to manage all Cross Safe staff and fill in for unexpected absences.
These fees will cover all costs associated with operating the crossing guard operation including payroll, taxes, worker’s compensation, insurance, operating expenses, uniforms, claims, LED stop paddles, and management.
This proposal represents an expression of interest on our part to provide services for the Pleasant Hill Police Department. This document does not, however, have independent legal significance.
Only a binding management agreement; agreed to and signed by both parties, will give rise to legal obligations on either party’s behalf.