CITY OF PLEASANT HILL
CITY COUNCIL MEETING AGENDA
MARCH 23, 2024
SPECIAL MEETING – 10:00 AM
Watch on YouTube at: www.pleasanthillca.org/councilmeeting The public meeting of the City Council will be held in person at City Hall, 100 Gregory Lane, Pleasant Hill, CA 94523.
A Zoom link is provided herewith as a courtesy, but members of the public are advised that they will only have the option to participate via teleconference using the Zoom platform in the event that a member of the legislative body is approved to attend remotely pursuant to the provisions of Assembly Bill 2449. Meeting link: www.zoom.us; Meeting ID: 864 9267 4035 Passcode: 249660 For information on Public Participation Options see below.
City Council Meeting Agenda Page 1 March 23, 2024
Large Community Room, 100 Gregory Lane, Pleasant Hill, CA 94523 Telephone (925) 671-5267
MAYOR MATTHEW RINN COUNCILMEMBER TIMOTHY FLAHERTY
VICE MAYOR SUE NOACK COUNCILMEMBER ZAC SHESS
COUNCILMEMBER ALLEN VINSON
Options for observing the meeting and participating in public comment are provided below.
Public Communication. The public is welcome to address the City Council on items on the Consent Calendar or other items not listed on the agenda but within the Council’s jurisdiction during the general Public Comment period. There is an opportunity for the public to comment on other agenda items at the time they are discussed.
Comments are generally limited to two minutes.
Public Participation Options
1) Watch the Meeting via Youtube Livestream at www.pleasanthillca.org/councilmeeting. 2) Submit Written Comments by 12:00 pm the Day Before the Meeting to [email protected] (comments received by deadline will be provided to the City Council before the meeting). Please specify that the correspondence is for public comment at the Council meeting. 3) Make Public Comment During the Meeting
When the Mayor invites public comment (or public comments on specific agenda items), members of the public may attend the meeting in person and may speak on any matter within the City Council's jurisdiction.
Please fill out a speaker's card, available at the entry to the Council Chambers, and turn it in to the City Clerk.
If, due to a disability, a reasonable accommodation is needed to participate in this meeting, please refer to the Providing Accessible Communication to the Public Under the Americans with Disabilities Act and AB City Council Meeting Agenda Page 2 March 23, 2024
2449 document online at www.pleasanthillca.org/accessiblecommunications and contact the ADA Coordinator 48 hours in advance of the meeting at (925) 671-5267 or via California Relay at 711.
Materials related to an item on this agenda submitted to the Council after distribution of the agenda packet are available to the public in the City’s Public Records Portal at https://cityarchive.pleasanthillca.org/WebLink/ (click on City Council Agenda Packets) or by contacting the City Clerk at [email protected] or 925-671-5267.
City Council Meeting Recordings and Broadcasts.
Recorded City Council meetings are broadcast on Comcast Channel 28, Wave Channel 1029, and AT&T UVerse Channel 99 on the Wednesday following the meeting. Video recordings are generally available within 48 hours of the meeting, and may be viewed on the City’s website at www.pleasanthillca.org/MeetingVideos and selecting “City Council” from the meeting groups.
Agendas are Available for Review on the City Hall official noticing bulletin board (100 Gregory Lane), at the Pleasant Hill Police Department (330 Civic Drive), the Pleasant Hill Senior Center (233 Gregory Lane), and on the City’s website at www.pleasanthillca.org/agendas. Agenda packets will be available to the public on the City’s website at the same time as they are made available to the City Council.
1. CALL TO ORDER
2. PLEDGE OF ALLEGIANCE
3. ROLL CALL
4. AGENDA ITEM
4.1 Update on the Achievement of Fiscal Year 2022/23 and 2023/24 City Council Goals and Discussion of City Council Goals, Objectives, and Activities for Fiscal Years 2024/25 and 2025/26
5. PUBLIC COMMENT:
The public is welcome at this time to address the City Council on items on the Consent Calendar or other items not listed on the agenda but within the Council’s jurisdiction. There is an opportunity for the public to comment on other agenda items at the time they are discussed.
Comments are limited to two minutes per speaker. To provide public comments, please see the Public Participation Options above.
6. ADJOURNMENT
Next City Council Meeting: April 1, 2024
CITY COUNCIL STAFF REPORT
Meeting Date: March 23, 2024
TO: THE HONORABLE MAYOR AND CITY COUNCILMEMBERS
SUBJECT: UPDATE ON THE ACHIEVEMENT OF FISCAL YEAR 2022/23 AND 2023/24 CITY COUNCIL GOALS AND DISCUSSION OF CITY COUNCIL GOALS, OBJECTIVES, AND ACTIVITIES FOR FISCAL YEARS 2024/25 AND 2025/26
SYNOPSIS
The City Council has traditionally revisited its goals prior to the biennial budget process. Staff are providing an Update on Achievement of FY 2022/23 and 2023/24 City Council Goals and requesting the City Council provide direction to staff regarding any revisions to the goals for FY 2024/25 and FY 2025/26.
DISCUSSION
Background
The City generally operates on a two-year (biennial) budget. Every other year, at the beginning of the budget cycle, the City Council holds a special meeting, the “Goals Workshop,” to review achievements from the previous fiscal year and to set goals for the next two fiscal years. At the March 2022 Goals Workshop, staff presented goal-related achievements and received direction from the City Council to update the Council’s goals for FY 2022/23 and FY 2023/24. The five goals are below, with the objectives and related achievements for each goal outlined in the attachment:
Fiscal Year 2022/23 and 2023/24 Goals:
1. A City that is safe.
2. A City that is financially sound.
3. A City that is attractive, well-planned, and well-maintained.
4. A City that provides a high quality of life and a small-town atmosphere for its residents.
5. A City that provides efficient and effective public services.
Analysis
Staff has prepared the attached report summarizing the City’s major FY 2022/23 and 2023/24 goal-related achievements for the City Council’s review and is requesting the Council’s FY
4.1 Packet Pg. 3
2024/25 and FY 2025/26 Goals.
FISCAL IMPACT
There is no fiscal impact directly related to Council action of reviewing achievements and adopting revised goals. The goals will provide guidance to staff and the Council during the budget development process.
PUBLIC CONTACT
Public contact was made through posting of the City Council agenda on the City’s official notice bulletin board, at the Pleasant Hill Senior Center, and at the Pleasant Hill Police Department. The agenda and staff report are posted on the City’s web page.
RECOMMENDED CITY COUNCIL ACTION
Review the Update on Achievement of FY 2022/23 and 2023/24 City Council Goals and give direction to staff to prepare the FY 2024/25 and FY 2025/26 Goals for adoption as part of the next Biennial Budget.
ALTERNATIVES TO RECOMMENDED ACTION
None
ATTACHMENT(S):
Update on Achievement of FY 2022/23 and 2023/24 City Council Goals Prepared by: Lyone Conner, City Clerk
Reviewed by: Erick Cheung, Finance Manager
Approved by: Ethan Bindernagel, City Manager
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1 CITY COUNCIL GOALS WORKSHOP
March 23, 2024
UPDATE ON ACHIEVEMENT OF
FISCAL YEARS 2022/2023 AND 2023/2024
CITY COUNCIL GOALS
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Items in red indicate revisions or additions made during the City Council Goals Workshop in March 2022.
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3 CITY COUNCIL GOALS FISCAL YEAR (FY) 2022/23 and 2023/24 GOAL #1: A CITY THAT IS SAFE
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety.
A. Develop strategies and programs to reduce crime and increase public safety. i. Maintain the School Resource Officer
Key Accomplishments:
• Successfully maintain the School Resource Officer position. • Provide ongoing support to the school outreach program. • Ongoing deployment of the Theft Suppression Team to combat retail theft. • Expansion of license plate reader program with the implementation of additional ALPR devices and improved technology.
• Continued partnerships with community stakeholders, to discuss ideas for improvements and enhancements for the purpose of deterring crime and theft.
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety ii. Effectively deploy police resources, including with focus on priority areas and issues, such as schools and homelessness.
Key Accomplishments:
• Successfully maintain the School Resource Officer position. • Provide ongoing support to the school outreach program. • Successfully maintain the Community Resource Officer, whose primary responsibilities include responding to issues involving homelessness.
• Funding and working collaboratively with the county CORE program in providing resources to the unhoused in our community.
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety B. Improve traffic safety throughout the City and particularly around schools.
Key Accomplishments:
• Continued participation on the Traffic Safety Commission. • Maintain all traffic, safety, and regulatory signs citywide. • Completed the 2022/2023 Pavement Resurfacing program that included implementation of bicycle facilities on Gregory Lane, Chilpancingo Pkwy, and 57 neighborhood streets. • Completed Kiki Drive signage and striping improvements at Valhalla Elementary School. • Completed the 2023 Intersection Crosswalk Improvement project. • Completed the Oak Park Blvd Sidewalk Gap Closure project.
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety.
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4 C. Continue and expand community engagement and volunteer opportunities around public safety, including Community Emergency Response Teams (CERT), and social media, and reinvigorate Neighborhood Watch.
Key Accomplishments:
• Expanding the Community Volunteer program at the police department • Hosting and attending numerous outreach events, including National Night Out, Community Service Day, Coffee with a Cop, the Holiday Toy Drive, among other initiatives • Continued presence across multiple social media platforms targeting community engagement GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety.
D. Fully integrate and enhance a comprehensive, resilient suite of emergency communication tools and methods.
Key Accomplishments:
• Utilizing and encouraging community members to sign up for emergency notification programs, such as Nixle and the Contra Costa Community Warning System.
• Ongoing Emergency Operations Center (EOC) training, which includes outlines for community notification plans in the event of emergencies.
• Retaining relationships and contingencies with neighboring agencies and County resources to provide support and assistance as needed during critical events.
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety.
E. Maintain strong relationships with the Fire District and other public safety organizations and continue to participate in regional public safety activities.
Key Accomplishments:
• Bi-annual meetings with Contra Costa County Fire District executives to discuss provision of emergency services in the Pleasant Hill Community.
• Membership and participation in the Central County SWAT team. • Involvement in the US Secret Service Cyber Fraud Task Force. • Participating agency in the District Attorney’s Contra Costa Human Trafficking Task Force.
GOAL 1, OBJECTIVE #1: Ensure there is adequate public safety.
F. Continue to work with the public on reducing property crime.
Key Accomplishments:
• Ongoing high visibility patrols in areas significantly impacted by property crimes. • Utilizing social media platforms to provide property crime prevention tips. • Presentations by PD personnel at community meetings, discussing elder fraud abuse, and providing resources and information on how to prevent and address related issues.
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5 • Ongoing deployment of the Theft Suppression Team to combat retail theft. • Utilizing ALPR devices to identify and prevent property crimes, such as shoplifting, auto thefts, etc.
GOAL 1, OBJECTIVE #2: Preserve an infrastructure that is functional and effective.
A. Prioritize and ensure adequate funding for capital projects that prevent health and safety concerns.
Key Accomplishments:
• Approximately $26.5 million was allocated for construction and maintaining the City’s infrastructure. • Maintained and upgraded the City’s storm drain system, including replacing old and failing storm drain pipes and upgrading certain storm drain systems to reduce the risk of local flooding. • Constructed new sidewalks and bicycle facilities, improving safety and promoting walking and bicycling as alternative forms of transportation.
GOAL 1, OBJECTIVE #2: Preserve an infrastructure that is functional and effective B. Continue to aggressively pursue grant and other outside funding sources for capital projects.
Key Accomplishments:
• Received $300,000 federal Safe Streets for All (SS4A) grant. • Received $70,000 Transportation Development Act (TDA3) funds for the Oak Park Blvd Sidewalk Gap Closure project.
• Received $37,000 in State Metropolitan Transportation Commission funding to support the City’s street pavement condition survey.
• Pursued Safe Routes to BART grant funds for Coggins Drive complete street concept. • Pursued Active Transportation Program (ATP) grant funds for Monument Blvd Complete Streets Corridor.
• Pursued STIP funding for Taylor Boulevard Improvement Project. • Pursued Highway Safety Improvement Program (HSIP) grant funds for Pleasant Hill Road and Gregory Lane.
• Spent $1.9 million in American Rescue Plan Act (ARPA) funds for Gregrory Gardens Storm Drain and Diablo View Storm Drain projects.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program.
A. Support the CERT Program.
Key Accomplishments:
• Regularly incorporated Community Emergency Response Team (CERT) into EOC training. • CERT hosted a tent at community event National Night Out, offering information to attendees regarding emergency preparedness and disaster response, in addition to recruiting new members who expressed interest in joining CERT.
• Facilitated CERT scenario training with City EOC trainer.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program.
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6 B. Assess disasters of new origins.
Key Accomplishments:
• Assessment and update of the Comprehensive Emergency Management Plan to include considerations for disasters of new origins.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program.
C. Utilize the Outlook newsletter, website, and social media to promote disaster preparedness.
Key Accomplishments:
• Shared various disaster preparedness posts across City social media platforms. • Used both the Outlook and Bi-Weekly Update to inform the public on severe storm safety. • Invited CERT members to post class information in each Outlook promoting emergency preparedness.
• Distributed information (flyers, door hanger, etc.) to community members, encouraging citizen registration with emergency alert services, in the event of a disaster or critical event in the area. • Updated template messaging for use in EOC activations.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program.
D. Continue emergency management and disaster preparedness training for City staff.
Key Accomplishments:
• Conducted multiple EOC preparedness training for City personnel and CERT • Retained an outside vendor to assist City in emergency preparedness training of personnel • Facilitated full-scale tabletop exercise for both City and CERT personnel, activating as an emergency response team in the event of a disaster in real-time
• Building Division Inspectors and Chief Building Official (CBO) are Cal OES Safety Assessment Program certified for disaster inspections; the CBO is also a certified coordinator.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program E. Improve multi-jurisdictional coordination of disaster preparedness, including with schools, colleges, the Fire District, CERT, the County, and the City.
Key Accomplishments:
• Conducted multiple emergency operations preparation and training sessions and drills for City personnel and CERT personnel.
• Invited Pleasant Hill Recreation and Park District’s personnel to attend EOC Training. • PD personnel attended annual safety plan meetings at local schools.
GOAL 1, OBJECTIVE #3: Maintain an effective disaster preparedness program.
F. Include the City Council in appropriate Emergency Operations Center exercises.
Key Accomplishments:
• Simulated City Council involvement and communications during an EOC tabletop exercise.
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7 GOAL #2: A CITY THAT IS FINANCIALLY SOUND
GOAL 2, OBJECTIVE #1: Ensure a balanced budget
A. Set and maintain a balanced budget.
Key Accomplishments:
• City Council approved the Biennial Budget for Fiscal Years 2022-2023 and 2023-2024 on June 27, 2022, and updated on June 26, 2023.
GOAL 2, OBJECTIVE #1: Ensure a balanced budget
B. Continuously monitor and adjust expenditures, including personnel costs, to conform to funds available.
Key Accomplishments:
• Negotiated three financially sustainable Memoranda of Understanding and the Management Pay Plan in 2023 delineating the wages and benefits for City employees for three years. The terms agreed to in these four agreements will help manage personnel costs and maintain labor peace through fiscal year 2025-2026. • Provided the City Council and Budget Committee with updates on the City’s Financial condition. Based on the financial information provided for FY23, which ended June 30, 2023, the City Council contributed $300,000 to the Pension Trust Fund.
• Reviewed and allocated City Staff to sources other than the General Fund, based on the services those employees provide (i.e., eligible for projects or programs that are funded by Gas Tax or other return-tosource funds). • Received the Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association for the 31st year.
• Implementing a new financial system, which began in late October. The new system will provide easier access to financial information for all users and likely reduce some of paper transactions that are still currently required.
GOAL 2, OBJECTIVE #1: Ensure a balanced budget
C. Ensure that the City has sufficient revenue to meet community needs, including through evaluating alternative funding mechanisms for City projects and programs.
Key Accomplishments:
• The City Council approved additional Measure K funding for the various programs/projects due to improved sales tax revenues:
o Street Resurfacing Program - $1 million;
o Oak Park Sidewalk Gap Closure - $805,000;
o Pothole Repair - $100,000;
o Intersection and Crosswalk Improvements Project - $700,000. • The City Council approved American Rescue Plan Act funds for various programs/projects described in Goal 2, Objective 1, Action E (below).
• Public Works applied for and received $94,000 from CalRecycle for work related to monitoring of organic waste as required by state law (SB 1383).
• TDA grants from MTC for projects mentioned above in Goal 1, Objective 2, Action B (above).
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8 GOAL 2, OBJECTIVE #1: Ensure a balanced budget
D. Maintain reserves for specific purposes and amounts (including unassigned reserves) to meet the City's needs.
Key Accomplishments:
• The City Council modified the General Fund Reserve Policy on April 18, 2022, to include a component for pension, which would maintain a minimum reserve of $10 million. As of June 30, 2023, this balance was $10.1 million, designated as follows:
o Reserve for Working Capital - $5 million;
o Reserve for Budget Stabilization - $4 million;
o Reserve for Pension Rate Stabilization $1.1 million (amount may increase based on contributions and interest income).
• The City Council used the increase in the unassigned General Fund balance to contribute $300,000 to the Pension Trust Fund, which exceeded the policy-required contribution of $157,000. • The City Council established a reserve for Measure K of $2.5 million, which is equal to debt service payment for the new library.
GOAL 2, OBJECTIVE #1: Ensure a balanced budget
E. Ensure American Rescue Plan Act (“ARPA”) funds are effectively used to meet City and community needs.
Key Accomplishments:
• Th City received $8.3 million from the federal government, and staff provided the City Council and Budget Committee updates on ARPA.
• Provided annual financial reporting to the U.S. Treasury on the use of ARPA funds. • The City Council has allocated all the ARPA funds; below is a summary of programs and projects for which the funds have been allocated through June 30, 2023:
o Gregory Garden Storm Drain Project - $1.5 million;
o Diablo View Storm Drain Project - $387,000;
o Local Business Improvement - $210,000 ($150,000 Business Improvement and $60,000 Chamber of Commerce);
o Library Services $100,000;
o Crossing Guards - $140,000;
o CORE Homeless Program $125,000;
o Council Chamber Technology Improvements - $146,000;
o Police Radios - $673,000;
o Safety Supplies and Services - $144,000;
o Essential City Employees - $437,000.
GOAL 2, OBJECTIVE #1: Ensure a balanced budget
F. Move forward with an analysis and audit of Business License Fees.
Key Accomplishments:
• The City Council approved an agreement with a consultant to assist staff in updating the Master Fee
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9 Schedule, which is currently in process.
• Staff has performed visual audits to verify compliance with Business License Fees. • The City implemented a new permitting and business license system that should provide easier access to customers, staff and the public. This will eventually reduce the volume of paper required for renewals in the future.
GOAL 2, OBJECTIVE #2: Foster active and effective economic development programs and services A. Strengthen the attractiveness of, and connectivity between, commercial areas.
Key Accomplishments:
• Launched the Pleasant Hill Perks program and generated a combined $417,678 in consumer-purchased and City-provided bonus e-gift cards redeemable at 70 participating merchants throughout the City’s shopping districts. As of March 2024, $354,437 has been redeemed. • Produced a six-part Perks Video Series and related social media campaign highlighting the City’s businesses and educating the public about the Perks program.
• Implemented the Website & Social Media Technical Assistance Grant Program and awarded $7,500 grants to 39 businesses for website and social media improvements and content creation; graphic design and professional photographs; and video production.
• Received an Award of Merit from the California Association for Local Economic Development (CALED) for the Website & Social Media Technical Assistance Grant Program. • Facilitated two seasons (from April-October) of the weekly Off the Grid food truck event at City Hall, and Light Up the Night event, to connect residents and visitors to our Downtown shopping district. • Collaborated with the Recreation & Park District on two annual City sponsorship packagesto supportspecial events that attract potential customers to local businesses located near the events, as well as merchants located on the way to and from the events.
GOAL 2, OBJECTIVE #2: Foster active and effective economic development programs and services B. Work with businesses to identify and promote the unique features of each business area.
Key Accomplishments:
• Worked with Visit Pleasant Hill to create a Pleasant Hill Visitor Guide, including a map that promotes businesses and attractions in each of the City’s business districts. • Collaborated with the Chamber of Commerce, Visit Pleasant Hill, and the Downtown Pleasant Hill Shopping Center property management (Vestar) regularly to offer assistance, share outreach efforts, and assist them by sponsoring and co-promoting special events.
GOAL 2, OBJECTIVE #2: Foster active and effective economic development programs and services C. Coordinate infrastructure projects with economic development efforts to efficiently leverage City resources and enhance the vitality of commercial areas.
Key Accomplishments:
• Worked with the Community Development Department and General Plan Advisory Committee on the Economic Development Element of the General Plan to include several goals and policies regarding infrastructure improvements throughout the City.
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10 GOAL 2, OBJECTIVE #2: Foster active and effective economic development programs and services D. Foster coordination and enhancement of marketing and promotion between hotels, restaurants, and commercial establishments.
Key Accomplishments:
• Attracted visitors and brought potential new customers to local businesses through sponsorships and promotional support of both the 2023 and the 2024 Art, Wine, & Music festivals, the last two East Bay International Jewish Film Festivals, and over 20 Recreation and Park District special events. • Worked with City staff to help organize six Warriors Watch Parties on the City Hall lawn during Off the Grid to attract residents and visitors to downtown Pleasant Hill to promote and increase the visibility of our downtown shopping center.
• Coordinated with the Chamber of Commerce and Visit Pleasant Hill to promote business programs – such as the Perks program, Perks video series, and Technical Assistance Grant program – that highlight and support local merchants.
GOAL 2, OBJECTIVE #2: Foster active and effective economic development programs and services E. Utilize the Tourism Improvement District (TID) to increase awareness and visibility of Pleasant Hill and to attract more overnight hotel guests to stay in local hotels.
Key Accomplishments:
• Collaborated with the Pleasant Hill Tourism Improvement District (“Visit Pleasant Hill”) to create a Pleasant Hill Visitor Guide and map, and supported marketing and advertising campaigns that promote the City’s hotels, merchants, and business districts.
• Assisted Visit Pleasant Hill to draft and adopt an Employee Expense Policy and Employee Work Contracts, per recommendations in its financial audit. Board approval of these documents helps ensure the effective management and sustainability of the organization so that it can continue its work of increasing Pleasant Hill’s visibility and attracting hotel guests.
GOAL 2, OBJECTIVE #3: Continue long-term financial planning A. Update the Long-Term Financial Plan every two years.
Key Accomplishments:
• Updating the Long-Term Financial Plan is currently in process. The plan is to update the Long-Term Financial Plan the year prior to the Biennial Budget, so the City Council, staff, and the public can plan for financial issues and conditions ahead of the budget process.
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11 GOAL #3: A CITY THAT IS ATTRACTIVE, WELL-PLANNED, AND WELL-MAINTAINED GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city A. Maintain land use planning documents that are current and focus on enhancing quality of life, strengthening neighborhoods, incorporating sustainable land use and development principles, and encouraging high-quality economic development.
Key Accomplishments:
• The 2040 General Plan was adopted in May 2023.
• The City Council approved the 2023-2031 Housing Element in May 2023, and the State certified it in November 2023.
• The City completed Zoning Ordinance amendments in support of this objective, including updating the ordinance to be consistent with the recently adopted Housing Element, Accessory Dwelling Unit provisions and Miscellaneous Ordinance Amendments addressing signage, adding uses for new commercial services, electric vehicle parking, nonconforming provisions, accessory structure provisions and yard (setback) clarifications
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city B. Update the City's General Plan to address local and regional planning issues and comply with applicable laws, complete a draft in winter 2022, and complete the final update by summer 2023.
Key Accomplishments:
• The 2040 General Plan was adopted in May 2023.
• The City Council approved the 2023-2031 Housing Element in May 2023, and the State certified it in November 2023.
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city C. Continually monitor and update other planning-related documents, including the Zoning Ordinance and Citywide Design Guidelines, as necessary.
Key Accomplishments:
• The 2040 General Plan was adopted in May 2023.
• The City Council approved the 2023-2031 Housing Element in May 2023, and the State certified it in November 2023.
• The City completed Zoning Ordinance amendments in support of this objective, including updating the Zoning Ordinance to be consistent with the recently adopted Housing Element, Accessory Dwelling Unit provisions, and Miscellaneous Ordinance Amendments addressing signage, adding uses for new commercial services, electric vehicle parking, nonconforming provisions, accessory structure provisions and yard (setback) clarifications.
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city D. Ensure high-quality development that appropriately considers the surrounding environment, quality of life impacts (including traffic), and the needs of individual neighborhoods, and contributes to the improvement of the City.
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12 Key Accomplishments:
• Completed the entitlement process for multiple commercial projects including multiple new veterinary clinics, various commercial façade improvements, personal service and improvement uses, a new elementary/middle school, and various downtown projects including facades and plaza enhancements. • Completed the entitlement process for residential projects including a multi-family development project (Kamali), a single-family subdivision (Sancerre), multiple new single-family residences and approval of multiple accessory dwelling units, accessory structures and single-family residential renovations and additionsthat all improved the overall appearance and condition of residential uses throughout the City.
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city E. Incorporate climate change considerations into City planning documents where feasible.
Key Accomplishments:
• Completed the 2040 General Plan that includes new policies and programs that consider climate change.
New policies and programs include:
• Plan for electric vehicle and other personal electric transportation facilities; • Various policies to reduce reliance on autos by promoting alternative modes of transportation; • Seeking funding for a new green retrofit program;
• Study a natural gas ban for new residential development; • Programs for water conservation, erosion control, creek maintenance and restoration; • Commitment to complete a Climate Action Plan
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city F. Support residential development that will help address the lack of affordable housing.
Key Accomplishments:
• Completed the 2023-2031 Housing Element that ensures adequate capacity for 1,803 new residential units. Of that total, 1,146 are designated at affordable levels (moderate, low, very low income). • The Housing Element also includes various new goals, policies, and programs that address affordable housing, including incentives to encourage affordable housing (funding, streamlining, removing of zoning constraints as appropriate, etc.) and programs to improve City communication to encourage affordable housing development within Pleasant Hill.
• The City approved an eight-unit multi-family development that included one low-income unit and a sixunit single-family subdivision that will include a low-income accessory dwelling unit (ADU). • In 2022 and 2023, the City approved 59 ADUs, which are typically rented at affordable rates. • The City continues to work with Habitat for Humanity on two projects that will add affordable units to the housing supply. The City amended an agreement to allow greater flexibility for a Habitat project at 85 Woodsworth and accommodate an additional affordable unit. • The City approved an amendment to the previously approved project for Satellite Affordable Housing Associates (SAHA) at 490 Golf Club to provide greater flexibility and improve the feasibility of the 81-unit senior affordable housing project.
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13 GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city G. Advocate for state legislation/mandates to be consistent with the City's goals and community interests.
Key Accomplishments:
• Maintained contact with CalCities and other organizations to track legislation, and facilitated the mayor’s signature on letters regarding various bills and initiatives that could impact Pleasant Hill, including:
• Letter of Opposition (unless amended) to Senate Bill 932 – General plans: circulation element:
bicycle and pedestrian plans and traffic calming plans; • Notice of Opposition to Assembly Bill 1951 – Sales and use tax exemptions: manufacturing; • Request for Veto of Assembly Bill 2011 – Affordable Housing and High Road Jobs Act of 2022; • Request for Veto of Senate Bill 6 – Local planning: housing: commercial zones; • Letter of Opposition to Initiative 21-0042A1 Coalition – Taxpayer Protection and Government Accountability Act;
• Letter of Opposition to Senate Bill 423 – Streamlined housing approvals: multifamily housing developments; expansion of Senate Bill 35 (Chapter 366, Statutes of 2017); • Letter of Opposition to Senate Bill 532 – San Francisco Bay Area Toll Bridges, Tolls, Transit Operating Expenses.
GOAL 3, OBJECTIVE #1: Support land use policies and projects that enhance the quality of the city H. Update residential objective design standards and zoning ordinance development standards to be consistent with the goals, policies, and programs of the updated Land Use & Housing Element of the General Plan
Key Accomplishments:
• Completed Zoning Ordinance (and Zoning Map) updates specific to the 2023-2031 Housing Element:
• Created new Mixed Use Zoning Districts;
• Rezoned various sites to be consistent with the Housing Element; • Updated development standards to address the type of denser development that is more commonly found with higher density residential and mixed-use zoning districts. • An overall update of the Zoning Ordinance has begun for consistency with the 2040 General Plan, including review of parking provisions, rezoning of various sites throughout the City, and amending development provisions.
GOAL 3, OBJECTIVE #2: Maintain the appearance of City facilities in a condition that meets community expectations
A. Perform recurring maintenance activities, such as landscape maintenance, pothole repair, pavement crack sealing, storm drain cleaning, City vehicle maintenance, and City building maintenance in a cost- effective and timely manner.
Key Accomplishments:
• Visually inspected the 1,620 storm drain catch basins throughout the City for cleaning and flushing, and utilized staff to complete repairs as needed.
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14 • Monitored and maintained the 27.5 acres of high-maintenance landscaping, 23 acres of median landscaping, 21 acres of roadside, and 53 acres of open space. • Maintained approximately 2,500 street trees.
• Maintained 35 Police vehicles, 35 Public Works and Community Development Vehicles, 15 Recreation and Park Vehicles and the Senior Van.
• Continue to monitor and maintain all City-owned street lights. • Maintain approximately 3,300 traffic regulatory street signs. • Repaired 7,500 square feet of asphalt roadway on City arterials, collectors and residential streets.
GOAL 3, OBJECTIVE #2: Maintain the appearance of City facilities in a condition that meets community expectations
B. Maintain the high-quality appearance of City property and facilities.
Key Accomplishments:
• Maintain four City-owned buildings: City Hall, Public Services Center, Police Department, and City Library. • Completed upgrades to the City Hall Community rooms, including paint, carpet and window treatments.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs A. Perform comprehensive assessment on a recurring basis to identify current and future capital needs.
Key Accomplishments:
• The Capital Improvement Plan identified $26.5 million for the City’s priority projects/programs. • Continued to address projects identified in the Storm Drain Infrastructure Assessment and Maintenance Plan for the City based on Measure K funding.
• Continued to assess and maintain 110 center lane miles of City streets. • Completed the City’s Local Road Safety Plan that identifies areas to prioritize safety improvement projects.
• Completed the City’s Bicycle and Pedestrian Master Plan that identifies existing bicycle/pedestrian facility locations, design templates, and future needs throughout the City.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs B. Create a long-term plan that prioritizes capital projects and identifies funding adequate to meet capital needs.
Key Accomplishments:
• Completed the City’s Bicycle and Pedestrian Master Plan, which City Council approved on March 18, 2024.
• Continued to identify existing conditions of storm drain facilities and prioritize future projects.
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15 GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs C. Maintain arterial and collector roads with a citywide average Pavement Condition Index (PCI) of 70 or better and residential roads with a citywide average PCI of 60 or better.
Key Accomplishments:
• Partnered with the Metropolitan Transportation Commission and completed the P-Tap 23 Street Survey on all arterial, collector and residential streets.
• Complete. the FY22/23 Street Resurfacing Project providing a resurfacing treatment on 57 residential streets and two collector streets.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs D. Communicate the impact of Measure K in improving the condition of the City's capital assets, including through a Measure K project information website containing a map of Measure Kfunded projects.
Key Accomplishments:
• Update and maintain the Measure K project information website on the City website.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs E. Continue to aggressively pursue grant and other outside funding sources for capital projects.
Key Accomplishments:
• Received a $300,000 federal Safe Streets for All (SS4A) grant. • Received $70,000 Transportation Development Act (TDA3) funds for the Oak Park Blvd Sidewalk Gap Closure project.
• Pursued Safe Routes to BART grant funds for Coggins Dr complete street concept. • Pursued Active Transportation Program (ATP) grant funds for Monument Blvd Complete Streets Corridor • Pursued Highway Safety Improvement Program (HSIP) grant funds for Pleasant Hill Road and Gregory Lane.
• Pursued STIP grant funds for Taylor Boulevard (City Limits to Morello Avenue).
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs F. Use innovative technologies to minimize costs.
Key Accomplishments:
• Utilized 29,525 square yards of recycled asphalt (full depth reclamation) as part of the 2022/23 Street Resurfacing Project
• Provided engineering solutions for increased pedestrian and bicycle safety around schools through the 2023 Intersection and Crosswalk Improvement Project to offset the rising cost of the school crossing guard program.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs G. Focus projects on priority areas, such as implementing Complete Streets and cost-effective projects to reduce localized flooding.
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16 Key Accomplishments:
• Completed the Diablo View Storm Drain project and other storm drain improvements within the City. • Contra Costa Blvd Improvement project (Viking Drive to Harriet Drive) in progress. • Completed the Gregory Garden Storm Drain Improvement Project. • Pursuing additional grant opportunities for additional complete streets projects.
GOAL 3, OBJECTIVE #3: Implement a Capital Improvement Plan (CIP) that meets the City's needs H. Complete the Bicycle and Pedestrian Master Plan.
Key Accomplishments:
• Completed Bicycle and Pedestrian Master Plan, which City Council approved at its regular meeting on March 18, 2024.
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17 GOAL #4: A CITY THAT PROVIDES A HIGH QUALITY OF LIFE AND A SMALL-TOWN ATMOSPHERE FOR ITS
RESIDENTS
GOAL 4, OBJECTIVE #1: Provide and promote community events A. Continue to organize community and cultural events that enhance the quality of life in Pleasant Hill, such as Off the Grid, Community Service Day, Light up the Night, and the Sunset by the Lake Summer Concert Series.
Key Accomplishments:
• In 2023, the Civic Action Commission expanded the Summer Concert series by adding an information/aid booth, as well as Family Fun Night, to make the events more family friendly. • Considering direction from the Diversity Commission, the CAC worked to bring in a greater diversity of performers for the Summer Concert series.
• Community Service Day had over 220 volunteers among 14 projects around the City. • The City sponsored several Warriors Watch Parties during the NBA playoffs at Off the Grid events. • Light Up the Night expanded to include two talent stages: one designed for local choirs and dance groups, the other aimed at children’s performers. Additionally, the event was moved to Saturday to allow for greater attendance and more participation from local businesses.
GOAL 4, OBJECTIVE #1: Provide and promote community events B. Sponsor, support, and promote diverse community and cultural events taking place in the City, organized by other public and private organizations.
Key Accomplishments:
• With the support of the Diversity Commission, the City hosted its first inaugural Juneteenth celebration bringing together the community to celebrate the end of slavery with food, music and other live performances.
• The City’s Education and Diversity Commissions partnered to host the first Unity Walk in November 2023 with over 150 participants. The event brought attention to Unity Against Hate Week and highlighted resources available to the community to fight hate of every kind. • The City sponsored a Community Conversation workshop at the Pleasant Hill Library to gather feedback and input from the community about what inclusivity and belonging means to the citizens of Pleasant Hill. The feedback will be used to host relevant future Community Conversations.
GOAL 4, OBJECTIVE #1: Provide and promote community events C. Provide opportunities for children to interact with the City of Pleasant Hill through activities such as Mock City Council Meetings, Mayor for the Day, and the annual Holiday Tree Trimming and Caroling at City Hall.
Key Accomplishments:
• Third grade students from Valhalla Elementary School attended a mock City Council meeting and received a tour of City Hall.
• During the year, six students and their families came to City Hall as part of the ‘Mayor for a Day’ program.
The participants had dinner with the Mayor, were given tours of City Hall, and then sat next to the Mayor and presided over a City Council meeting.
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18 • For the first time since COVID, students from Sequoia Elementary School came to City Hall to participate in decorating the Christmas tree.
• At Light Up the Night, area youngsters were able to engage in a variety of activities with City Commissions GOAL 4, OBJECTIVE #1: Provide and promote community events D. Provide opportunities for community members to become more familiar with the City organization and its policies and procedures, including through a Local Government Academy program.
Key Accomplishments:
• During the City’s transition to District-Based Elections, information for the public was translated into eight different languages to accommodate the community. Additionally, Google translate was activated for the City’s website to allow non-English readers to get information, and provisions were made to allow translated captioning of Zoom meetings on District-Based Elections. • Further, City staff created a District Look-up tool on the City’s website to help residents determine in which of the five newly created voting districts they reside. • The City’s Executive Team continues to examine how other agencies have done Local Government Academies, and with the relaxation of COVID restrictions, are aiming to bring the Academy back as a program in 2024.
• During the 2023 Summer Concert Series, the Civic Action Commission provided a City Information Counter, which provided flyers and information on City programs and projects. This will continue in the 2024 season.
• City staff maintained a booth at the 2022 and 2023 editions of the Art, Wine, and Music Festival at which flyers and information were provided to the public on City programs. • Outlook magazines and other flyers for City programs are disseminated at the Pleasant Hill Library, Senior Center, and Community Center.
GOAL 4, OBJECTIVE #2: Foster collaborations with other community partners A. Cultivate cooperation and communication with the Mount Diablo Unified School District and higher education institutions, including Diablo Valley College, to promote quality education and programs that enrich the quality of life in Pleasant Hill.
Key Accomplishments:
• Participated in the Diablo Valley College Tesla START Manufacturing kickoff event to support a new DVC course that trains students to have the skills necessary for jobs in the automotive industry. • Facilitated communication between members of the Education Commission and schools in the Mount Diablo Unified School District regarding the Intersection and Crosswalk Improvement Project.
GOAL 4, OBJECTIVE #2: Foster collaborations with other community partners B. Collaborate with regional government agencies, such as the Fire District and County, to support programs that enrich the quality of life for Pleasant Hill residents.
Key Accomplishments:
• Continued close partnership with the County’s CORE Team.
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19 • Significantly increased use of the County Mobile Crisis Response Team, which is a component of the County’s A3 (Anyone, Anywhere, Anytime) service.
• Collaborated with the Pleasant Hill Recreation & Park District in attending and providing security at hosted Rec & Park events in the community.
• Worked closely with Contra Costa Fire District, Recreation & Park District, Pleasant Hill Library, and other local agencies to provide the community critical information through the Outlook, Bi-Weekly Update, and social media platforms.
• Worked with City and County public information officers to create an information network for aid and assistance during emergency activations.
GOAL 4, OBJECTIVE #2: Foster collaborations with other community partners C. Collaborate with the Recreation and Park District on areas of particular interest to the City, such as the District's master plan and proposed new park adjacent to the planned new library.
Key Accomplishments:
• Collaborating with the Recreation & Park District on the purchasing and installation of a new emergency generator to support the Public Services Center and the Recreation and Park District’s Community Center as part of the EOC.
• Collaborating with the Recreation & Park District on meeting the City’s SB 1383 composting requirements by utilizing compost and or mulch at Recreation & Park facilities. • Each year the City works with Recreation & Park District to provide cleanup and repair projects for volunteers to undertake as part of the annual Community Service Day.
GOAL 4, OBJECTIVE #2: Foster collaborations with other community partners D. Collaborate with civic and community organizations to support programs that enrich the quality of life for Pleasant Hill residents.
Key Accomplishments:
• Partnered with Off the Grid to provide movie nights/Warrior Watch Parties at Off the Grid events during the NBA playoffs.
• Enlisted the help of the Lions Club to provide breakfast for 120 volunteers during Community Service Day.
• Partnered with the Rotary Club for activities during Light Up the Night. Rotary Club also sponsored the Summer Concert Series.
• Worked with Downtown Pleasant Hill Shopping Center property management (Vestar) to host Light Up the Night in November 2022 and December 2023. The event was a strong partnership that provided a wide variety of activities for families. Over 3,000 people attended in 2023 – a particularly good year for the event.
GOAL 4, OBJECTIVE #3: Promote a sustainable and environmentally friendly community A. Continue and look for opportunities to expand good environmental practices and policies in the City.
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20 Key Accomplishments:
• Implemented Microsoft Office 365 to provide staff with robust collaboration tools reducing the need for printed paper and maximize efficiencies for employees working remotely. • Replaced all the multi-function copiers at City facilities with models that are more energy efficient. • Installed Zoom Rooms in all City facility conference rooms to enable teleconferencing thereby reducing vehicle travel of participants and attendees.
• Assisted the Finance Division in implementing a new finance system and time and attendance reporting software that will increase staff efficiency and reduce paper usage. • The Building Division now serves on average 92% of its customers remotely via the City’s new online permitting program, EPL, which equates to fewer vehicle trips to City Hall and reduced environmental impacts for our area. The remaining 8% of customers are also assisted electronically, which creates a practically paperless system for issuing permits and conducting business. • Building inspection requests are now primarily reserved online; completed inspection results are emailed to customers. This change eliminated use of the inspection job card system that had been the paper-based system applied since the creation of the Building Division. • The Building Division is converting old paper records into electronic files so that internal and external customers will have access to permit records (with some legal restrictions) practically anytime online.
GOAL 4, OBJECTIVE #3: Promote a sustainable and environmentally friendly community B. Continue community education and outreach focused on good environmental practices.
Key Accomplishments:
• Partner with Sustainable Contra Costa to educate the community on issues of environmental safety. The City donates to the organization and promotes its Sustainability Challenge to encourage community involvement in safer eco-practices.
• Share information from the Contra Costa Water District, Republic Services, and other agencies in the Outlook and on social media highlighting conservation-related issues like water usage, proper waste disposal, energy conservation.
• In partnership with Republic Services, the Civic Action Commission has begun using organic waste bins in addition to traditional waste bins and recycling bins at City events. • In partnership with Republic Services, the City installed six solar powered trash compacting trash cans at City bus stops.
• The Building Division worked with the County Assessor’s Office to provide virtual access to building permits issued and plans submitted online. This change has reduced the Assessor’s Office vehicle traffic by eliminating the need to retrieve City records each month in person. • The Building Division worked with BayREN to promote, and streamline the permitting of, heat pump water heaters in alignment with electrification goals.
GOAL 4, OBJECTIVE #3: Promote a sustainable and environmentally friendly community C. Continue to promote alternative transportation options, such as electric vehicle usage and charging stations, walking, biking, buses, BART, and carpooling.
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21 Key Accomplishments:
• Completed the 2040 General Plan that included policies and programs encouraging alternative forms of transportation within new private development, such as pedestrian, bicycle, and transit friendly facilities. • Completed a Zoning Ordinance amendment requiring certain residential development provide bicycle facilities or, in some cases, incorporate transportation demand management (TDM) solutions into project development.
• The City adopted a new ordinance to streamline review of Electric Vehicle (EV) facilities and to encourage development throughout the City.
• Completed the 2022/2023 Pavement Resurfacing program that included implementation of bicycle facilities on Gregory Lane, Chilpancingo Pkwy, and neighborhood streets. • Completed the Oak Park Blvd Sidewalk Gap Closure project, which improved the pedestrian and bicycle connections from the Library and EBMUD trail to BART.
• Completed the Bicycle and Pedestrian Master Plan, which City Council approved on March 18, 2024.
GOAL 4, OBJECTIVE #3: Promote a sustainable and environmentally friendly community D. Monitor and pursue state and federal grant funding opportunities that promote local programs and/or regional collaboration dedicated to sustainable practices and procedures.
Key Accomplishments:
• The City continues to monitor grant opportunities related to sustainable practices and procedures including an upcoming State Adaption Planning Grant Program. • The Building Division received $40,000 from the California Energy Commission to help further streamline our new Building Permitting system (EPL) by integrating SolarAPP to facilitate solar permitting. • City Council approved the use of $350,000 in ARPA funds for Digital Documentation so that plans, permits, and other essential documents are available anytime online to staff and the public.
GOAL 4, OBJECTIVE #4: Complete construction of and open a new state-of-the-art library A. Complete construction of and open a new building to house the Pleasant Hill Library.
Key Accomplishments:
• Library project completed and opened in July 2022.
GOAL 4, OBJECTIVE #4: Complete construction of and open a new state-of-the-art library B. Fund the ongoing maintenance and operation of the new Pleasant Hill Library.
Key Accomplishments:
• Maintenance of the Library facility and Monday hours are funded by Measure K.
GOAL 4, OBJECTIVE #5: Support and explore opportunities to expand cultural, historical, artistic, and leisure activities and facilities
A. Continue to look for opportunities, through the General Plan update process, for the City to support cultural, historical, and leisure activities and facilities.
Key Accomplishments:
• Working with the Diversity and Education Commissions, the City held its first Juneteenth celebration at
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22 City Hall.
• Partnering with the Diversity Commission, the City engaged in the first ever Unity Walk during United Against Hate Week.
GOAL 4, OBJECTIVE #5: Support and explore opportunities to expand cultural, historical, artistic, and leisure activities and facilities
B. Collaborate with other Pleasant Hill organizations to display and publicize public art, including at the new Pleasant Hill Library and City Hall, as well as in new projects and City facilities.
Key Accomplishments:
• As part of the City’s first Juneteenth celebration in 2023, several examples of African-American artwork were displayed at City Hall during the event.
• During the City’s Diamond Anniversary celebration, special banners for the anniversary were hung on the lamp posts along Contra Costa Boulevard.
• The Pleasant Hill Library’s log sculpture in the Play Area is listed in the County’s Survey of Art. • The Pleasant Hill Library has had numerous displays of student artwork as well as demonstrations of artistic styles such as Classical Indian Dance, Mariachis, and the Lunar New Year’s Lion Dance. In addition, the library offers several free art programs and workshops.
GOAL 4, OBJECTIVE #5: Support and explore opportunities to expand cultural, historical, artistic, and leisure activities and facilities
C. Create a mechanism for recognizing significant cultural milestones.
Key Accomplishments:
• In 2023, the City hosted its first Juneteenth celebration event and will continue to hold celebrations in the coming years.
• The City Council recognizes cultural holidays and traditions with proclamations that are then shared on the City’s website.
• The City shares cultural holidays and traditions via social media platforms and featured on the City’s LED board.
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23 GOAL #5: A CITY THAT PROVIDES EFFICIENT AND EFFECTIVE PUBLIC SERVICES GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service A. Support quality public service by providing City staff with appropriate training and educational opportunities.
Key Accomplishments:
• The City provides various development training opportunities for all levels of staff, including but not limited to the Contra Costa Leadership Academy and professional development courses through the LCW consortium.
• City provides ongoing state and federally mandated safety, manager/supervisor and new employee training to ensure compliance.
• City provides optional training in the areas of financial and physical well-being through online webinars and in-person resource classes.
GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service B. Create opportunities for teamwork that crosses departmental lines.
Key Accomplishments:
• HR worked with finance and operational department heads to negotiate collective bargaining agreements with the City’s three unions and one management group. • Employees have opportunities to participate in the employee engagement/recognition committee throughout the year to organize employee events.
• Employees from the CMO, HR and PD worked together to identify the best consultant to partner with to develop a citywide DEI strategic plan.
• Employees from IT, Finance and HR worked collaboratively to configure and implement Tyler Incode for payroll.
• Employees from IT, PD, Finance and HR worked together to identify and implement a time keeping system, PowerTime, that accommodates the PD’s unique scheduling needs and complies with the PHPA collective bargaining agreement.
• HR and PD worked together in a collaborative fashion throughout the year on all PD recruitments. • Through the City’s Wellness program employees have opportunities to engage across departmental lines with activities like fitness classes, “Walk-n-Lunch”, and the annual walking challenge.
GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service C. Ensure that the City has a high level of transparency by providing training and communications for City staff, Commissioners, and City Council, with regard to the Brown Act, Public Records Act, Political Reform Act, and any additional related state or federal laws.
Key Accomplishments:
• The City conducted commission liaison trainings for all board, commission, and committee staff liaisons to promote best practices for guiding commission chairs in the facilitation and management of public meetings consistent with the Brown Act.
• City staff liaisons also worked internally to identify opportunities for collaboration among commissions to increase efficiency and maximize commissions’ impact and reach.
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24 GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service D. Find ways to assess customer satisfaction with City government and City services and periodically provide updates to the City Council.
Key Accomplishments:
• The City’s Customer Relations Management (CRM) system continues to see robust usage. During 2022- 2023, the system received 1,455 requests. The top three requested categories were Maintenance, Code Enforcement, and Police.
• During the General Plan Update, the City used a designated website and social media to provide information and garner input and feedback from the community. • In 2023, the City used SurveyMonkey to gauge customer satisfaction with the Summer Concert Series. • The Community Relations Manager monitors comments and conversations on social media platforms to seek out community feedback.
GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service E. Use social media to promote and advertise City accomplishments.
Key Accomplishments:
• City social media platforms continue to gain followers, which expands the organic reach of City posts. • City Facebook page organic reach has increased since 2022 with unboosted reach of posts averaging approximately 3,000 users. The City’s FB page has 5,347 followers. • PHPD Facebook organic reach has increased more than 100% since 2022 with unboosted reach of posts averaging approximately 4,500 users. Facebook follower count has increased by approximately 4,000 since 2022. Th Police FB page has 12,911 followers.
• City Instagram has increased followers by 100% since 2022. Currently at 1,364 followers. • PHPD Instagram has increased followers to 3,091.
• X (formerly Twitter) City profile has 1,468 followers. • X PHPD profile has 7,957 followers
• City Nextdoor has 20,310 members with 11,041 claimed households. City posts will range from 500- 5,000 impressions depending on subject matter (e.g., Police and emergency-related posts receive greater impressions).
GOAL 5, OBJECTIVE #1: Establish programs and provide resources to enable quality public service F. Continue to look for opportunities to use technological advances to increase transparency and effectiveness and streamline services.
Key Accomplishments:
• Contracted with a document imaging company to begin digitizing all of the City’s historical records into the City’s Document Management System. Many of these documents will be made available for public access online.
• Continued to collaborate with the Planning, Building, and Engineering divisions to streamline permit application processes utilizing the City’s new permitting system, and leveraging online tools that help the public decide which permits or business license are required. • Assisting the Finance Division to further streamline the business license application and renewal process
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25 and continue to integrate the City’s permitting and finance systems to increase efficiencies in processing financial transactions.
• Continued efforts to add more information into the City’s Geographical Information System (GIS) (e.g., identifying storm water drain locations within the City). • Installed an audio/video mobile control cart at the Pleasant Hill Library so that staff can project video and audio within the Story Lab.
• Assisted the Building Division in upgrading QLess, the City’s online service appointment system. • Created an online “District Look-Up Tool” to help City residents determine their voting district for upcoming elections.
• Installed new LED panels in the City’s digital bulletin board to improve resolution and energy efficiency.
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