Proposal for:
City of Pleasant Hill
Submitted to:
Pleasant Hill Absen
September 4, 2026
Exhibit A
Thank you from your
Account Manager
Dear ,
Thank you for considering Creation Networks as your audio-visual integration and support partner. I appreciate the opportunity to present our Proposal and I am confident we are an excellent fit for your project.
I joined the Creation Networks team in November 2024 with over 40 years of experience in audio-visual, broadcast, and unified communications. Currently, in my role as Sr Account Executive, my goal is to ensure the right technical solution is delivered for my clients.
I personally guaranty outstanding results on your project and look forward to building a strong, long-term partnership.
Sincerely,
Don Isbell
Sr. Account Executive
Creation Networks
www.creationnetworks.net
(888) 230-3661
Letter from the CEO
Dear ,
Creation Networks is honored to present this proposal to you and your team. Our experienced team is ready to design and deliver a solution that fully captures your vision and delivers exceptional results for your organization.
Since our founding in 2006, we have established a proven track record of delivering complex audiovisual integration projects across federal, state, and municipal government agencies.
Our team has successfully designed and deployed AV solutions for legislative chambers, public safety operations, administrative facilities, transportation hubs, command and control centers, and other mission-critical environments—where reliability, security, and continuity of operations are non-negotiable. We deeply understand the procurement standards, compliance requirements, and long-term performance expectations of public sector agencies, and we engineer every solution with those realities in mind.
As active members of AVIXA, we continually invest in advanced training and certifications to remain at the forefront of secure, compliant, and cutting-edge AV technology. Our consultative approach ensures we take the time to thoroughly understand your operational objectives, security needs, user workflows, and compliance standards before designing systems that are dependable, scalable, and built for long-term success.
From initial consultation and design through engineering, programming, professional installation, and ongoing support, our multidisciplinary team manages every phase of the project with precision and accountability. We coordinate seamlessly to deliver solutions that exceed expectations.
Our commitment to service extends well beyond project completion. We remain a trusted partner, providing responsive training, maintenance, support, and system optimization to ensure your AV systems continue to perform reliably for years to come.
I personally stand behind every project we deliver and am fully committed to your complete satisfaction. We truly appreciate the opportunity to partner with your agency and look forward to building a strong, long-term relationship.
Sincerely,
Eric Benson
CEO
Creation Networks
www.creationnetworks.net
(888) 230-3661
OUR STORY
Founded in 2006, Creation Networks is a national leader in audiovisual sales & integration. We specialize in designing, deploying, and supporting scalable collaboration and AV technology solutions that help organizations communicate and operate more effectively.
We provide true end-to-end AV services — from consulting and system design through engineering, programming, installation, and ongoing lifecycle support — for clients across the United States. Our experience spans diverse environments including transportation, corporate offices, government facilities, financial institutions, command and control centers, healthcare, manufacturing, theme parks, hospitality, houses of worship, and retail.
Backed by strong partnerships with leading AV manufacturers and active membership in AVIXA, we continuously invest in training and certification to stay ahead of industry advancements. We take a consultative, client-first approach: listening carefully to understand your goals, challenges, and workflows so we can deliver reliable, scalable AV systems built for long-term success.
This dedication has driven remarkable results — Creation Networks has grown at approximately 30% year-over-year for the past four years, and we’re poised for an even stronger 2026.
Years in Business
HQ in Nevada
Field Office in Concord
Field Office in Virginia
US States with completed projects
US States with AV Sales
Growth in 2025. Expected again in 2026
Projected Revenue for 2026
20+
NV
CA
VA
18 50
30%
$14M
CNI at a Glance
Past Performances
Government
Placer County
Location: Placer, CA
Budget: $100K
Year Completed: 2025
Creation Networks has partnered with Placer County to modernize key facilities, notably upgrading the Health and Human Services training rooms with Shure ceiling microphones and seamless BYOD capabilities. In addition to these technical overhauls, the team provides ongoing maintenance and service across multiple county sites, including the Council Chambers, ensuring mission-critical reliability for their public and administrative operations.
FEMA
Location: Oakland, CA | Phoenix, AZ | Honolulu, HI, New Orleans, LA Budget: $250K
Year Completed: 2022
Creation Networks designed and implemented comprehensive AV upgrades for FEMA Regional Operations Centers in Oakland, CA, Phoenix, AZ, Honolulu, HI, and New Orleans, LA. The project included large-scale videowalls, advanced microphones, projectors, LCD displays, professional audio production, extensive cabling and infrastructure, plus full audio/video switching, distribution, and streaming systems.
FAA Command Center
Location: Warrington, VA
Budget: $200K
Year Completed: 2022
Creation Networks designed and implemented a comprehensive AV modernization program at the FAA Command Center in Warrenton, VA — the central hub for critical national air traffic operations. The project included advanced AVoIP video transport, large-scale videowalls, sophisticated microphone arrays, high-resolution projectors and LCD displays, extensive new cabling infrastructure, and a full overhaul of audio/video switching, distribution, and streaming systems.
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CNI Project Org Chart
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Senior Project Team Resumes
Alex Tetzel
Sr. Project Manager
Alex has nine years’ experience in the AV industry, first as an Associate Project Manager and then as Project Manager. He cut his teeth in the industry working extensively with Google on their conference rooms before branching out to work with municipal and county governments, as well as schools like UC Berkely and Cal State East Bay. Alex continued to work with tech companies in Silicon Valley such as IBM and he oversaw the installation of the conferencing systems at Microsoft’s Silicon Valley Campus.
Kevin Fortney
Sr. Engineer
Kevin joined Creation Networks in March of 2023 with over 20 years of experience in the AV industry. Kevin is responsible for system Design, AutoCAD drawings, Functional, Plan and Elevations and reviewing all projects prior to submitting quotations. He currently holds Biamp, QSC, BSS, Clear One, Crestron Level II programmer certification, and more. He’s worked on notable projects including NASA Ames Research, Department of Homeland Security, Travis Airforce Base, Miramar MCAS, and more. Recent government projects include: Placer County Board of Supervisors – Boardroom Update and Broadcast system replacement, Fremont Unified School District, City of Livermore – Council Chambers and Broadcast System, Marin County Board of Supervisors, Broadcast System Replacement, San Mateo County Board of Supervisors upgrade and expansion. Kevin specializes in partnering with clients and designing solutions to meet future growth and expansion.
George Emerson
Operations Manager
George Emerson brings over 30 years of experience delivering complex audiovisual solutions across commercial, education, and public sector environments. He specializes in leading projects from concept through commissioning, ensuring seamless coordination, efficient execution, and high-quality outcomes. He has contributed to major installations, including the American Airlines Center in Dallas, TX, and supports projects for clients such as UC Berkeley, UC Davis, and San Jose State University. George is known for his hands-on leadership, deep technical understanding, and ability to deliver reliable AV systems that enhance communication, user experience, and long-term performance.
Senior Project Team Resumes
Rob Fettke
Sr. Field Engineer
Robert Fettke joined the Creation Networks team as the Field Engineer/Sales Engineer in April 2024. His responsibilities include field engineering and commissioning. With 20+ years in the Audio Visual industry he has worked his way up from an installer to Project Foreman and advanced himself to Field Engineer.
Robert has led teams through the large installation process. He has extensive knowledge in structure, signal flow, troubleshooting and testing and commissioning.
Robert earned his CTS in 2013 and continues to further his knowledge of the AV industry through training courses provided by our vendors. Notable Clients and Projects: FEMA, County of San Mateo, Oakland PD, Piedmont PD, Lockheed Martin, Morgan Hill city council chambers, Apple, Lucasfilm, Dell and more.
James Nettie
Lead Technician
Audio Visual Field Project Manager with 15+ years of experience in installation who enjoys the challenge of identifying unforeseen obstacles in the field. I enjoy working, teaching, and learning with like-minded individuals that I have encountered in the industry. As the world of audiovisual evolves, I am constantly learning the new technology and innovation our industry has to offer. Responsible for the successful implementation of audiovisual installation with consideration to meeting project deadlines and respecting budget requests.
Alan Smith
Senior Systems Engineer
Alan brings over 30 years of experience in audiovisual system design, engineering programming, and integration. He specializes in developing design/build solutions, ensuring systems meet specifications, and supporting projects from concept through commissioning. Alan has worked with leading AV integration firms and has extensive experience in system, design, programming, testing, commissioning, and client training. He has also operated his own AV integration company, delivering commercial audio, video, and control systems. Known for his strong technical expertise and attention to detail, Alan ensures that AV systems are reliable, fully integrated, and aligned with client requirements.
ROOM 1
SCOPE
CMAS # 3-24-11-1007
CMAS TERM DATES 11/05/2024 through 09/04/2028
effective date 11/05/24
CMAS CATEGORY Information Technology Goods and Services Project: Council Chambers — Video Wall Replacement
Scope of Work
We will remove the existing 9 x 9 NEC 55" LCD video wall and install a new Absen M54 LED video wall to provide a brighter, more reliable, and easier-to-maintain display surface. The work includes supply and installation of the Absen M54 panels and to the existing mounts and properly aligned wall.
To replace the existing control/processing equipment, we will install an AVPro Edge multi-image processor and associated AVPro Edge networked matrix components (models AC-MV-41, AC-MXNET-CBOX-HA, AC-MXNET-1G-D, AC-MXNET-SW24E, and AC-MXNET-1G-E). In plain terms, this equipment will let the room receive multiple video sources, route any source to any part of the new video wall, and show either a single full-screen source or multiple sources at the same time in user-friendly layouts. The AVPro system will take over the functions currently handled by your Crestron processor, which is being retired.
We will fully integrate and program the new system so that it operates smoothly with the roomʼs existing AV sources and control intentions. Programming will include setting up common screen layout with simple on-screen labels if needed and maintain basic room control functions so the room can be used by non-technical staff without needing an AV technician.
Before handoff we will perform a complete test and verification of the new video wall and processing system. Testing includes checking image alignment, color/uniformity, audio/video sync where applicable, source switching and routing, and verification of all programmed presets and control behavior. Any issues that affect image quality or system function will be addressed on-site.
We will provide on-site training for your primary operators and facilities staff. Training will cover how to power up and shut down the system, recall presets and layouts, basic troubleshooting steps, and how to request support. We will also supply system documentation outlining equipment installed, serial numbers, basic operating instructions.
Please note that the existing Crestron processor has reached end-of-life (EOL). When manufacturers mark products EOL, replacement parts are typically available for a limited time; in this case parts will only be made available up to five years after EOL. Replacing the processor now with the AVPro multi-image processor avoids future serviceability and support risks.
Assumptions and exclusions: this scope assumes reasonable access to the room and equipment during agreed working hours, available power and cooling to support the new equipment, and that any needed site coordination (building access permits, after-hours work approvals) will be provided by the client. If the site requires unexpected structural modifications or additional third-party trade work, we will advise and provide a change order for approval.
AV SYSTEM
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AV SYSTEM TOTAL $60,375.43
SHIPPING $3,400.85
MISCELLANEOUS HARDWARE $1,445.36
ROOM 1 TOTAL $60,375.43
QTY DESCRIPTION PRICE PRICE EXT TOTAL
9 Absen M54 M54 $4,590.00 $41,310.00 $44,002.44
1 Absen B9000-1-01 M54 Spare Parts Package $1,587.47 $1,587.47 $1,997.47 1 AVPro Edge AC-MV-41 4K 4x1 Multiviewer $1,414.00 $1,414.00 $2,234.00 1 AVPro Edge AC-MXNET-CBOX-HA MXNET 1G Control Box with an HA port for connected two units for redundancy
$449.11 $449.11 $859.11
9 AVPro Edge AC-MXNET-1G-D Decoder; HDMI, USB, IR, RS232, Fiber & RJ45 $499.00 $4,491.00 $5,751.00 1 AVPro Edge AC-MXNET-SW24E E-series 24 port 1G (copper) MXnet switch with 4x1G SFP stacking ports
$1,290.00 $1,290.00 $2,540.00
1 AVPro Edge AC-MXNET-1G-E Encoder; HDMI, HDMI Loop, USB, IR, RS232, Fiber & RJ45 $499.00 $499.00 $989.00 1 Liberty Wire & Cable 24-4P-L6ASH-WHT-RAN CAT6A 10G F/UTP 23/4P CM WHT $602.41 $602.41 $2,002.41
LABOR & INTEGRATION
Engineer 1 $1,469.97
CAD Technician $112.50
Field Commissioner $232.47
Technician 1 $5,390.00
Technician 2 $630.00
Project Management 1 $650.00
Project Management 2 $195.03
Project Admin $52.47
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1. PROJECT TERMS & CONDITIONS
1.1 General Information
This Proposal is submitted by Creation Networks (“CNI”) for the project and Client identified in the Proposal (“Client”). This Proposal, together with any attached scope of work, assumptions, exclusions, drawings, equipment lists, alternates, and these Terms and Conditions, constitutes CNI’s offer to perform the described work. Client’s acceptance of this Proposal, whether by signature, issuance of a purchase order, authorization to proceed, payment of a deposit, or permitting CNI to commence work, shall constitute acceptance of these Terms and Conditions.
1.2 Common Abbreviations and Definitions
Here forth the following definitions and abbreviations shall be taken as synonymous in this document. a) “CNI”: Creation Networks Inc, also “Audio-Visual Contractor” or “AVC” b) "Project": Pleasant Hill Absen
c) "Owner": Creation Networks Inc
d) "AV Consultant":
e) "EC": Electrical Contractor
f) "GC": General Contractor
g) "RFI": Request For Information
h) "RFP": Request For Proposal
i) "RFQ": Request For Quote
j) "SoW": Scope of Work
k) "BoM": Bill of Materials
l) "RoM": Rough Order of Magnitude
m) "CO": Change Order
n) "FBO": Furnished By Other
o) “PBO”: Provided By Other
p) "OFE": Owner Furnished Equipment
q) "NIC": Not In Contract
r) "TBD": To Be Determined. Denotes a section that will need to be coordinated by the AVC, the AV Consultant, and the Owner. s) "Shall": Denotes a mandatory section of the document. t) "Will": Denotes an informational section of the document. u) "Custom": Denotes a section or item that will need to be designed and fabricated by the AVC with the approval of the AV Consultant and/or the Owner.
1.3 Accuracy of Drawings, Site Information, and Conditions a) CNI is entitled to rely on the accuracy of shared drawings, specifications, and site information provided by Client or others. b) Concealed, unknown, unsafe, inaccessible, or materially different site conditions, including undocumented utilities, blocked pathways, inaccessible ceilings, wall composition issues, hazardous materials, or incomplete construction, may result in schedule delays and additional cost.
c) Such conditions shall entitle CNI to a Change Order for additional labor, materials, engineering, or delay impacts.
1.4 Proposal Documents and Order of Precedence
If a conflict exists, the higher-order document below shall control CNI’s performance on the Project:
a) any signed acceptance page or Client authorization to proceed; b) these Proposal Terms and Conditions;
c) the Scope of Work, system description, Bill of Materials, and pricing pages of the Proposal; d) approved Change Orders or written amendments; and
e) approved drawings, submittals, and equipment schedules.
1.5 Scope of Work
CNI shall furnish the labor, materials, equipment, software, programming, documentation, and related services specifically identified in this Proposal. Any work, materials, equipment, services, interfaces, or deliverables not expressly identified in this Proposal are excluded unless added by written Change Order approved by both CNI and the Client or Owner.
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1.6 Exclusions Unless Specifically Included
Unless expressly included in this Proposal, CNI’s work excludes:
a) structural engineering
b) demolition
c) core drilling
d) conduit and pathway installation
e) patching and painting
f) modifications to furniture, finished carpentry, and millwork g) electrical work
h) permanent network switching infrastructure
i) enterprise IT services
j) cybersecurity services
k) acoustic treatment
l) lighting control
m) fire alarm work
n) security system work
o) work on owner-furnished systems or devices.
1.7 Pricing and Payment Terms
a) CNI has created its Proposal and pricing based on having unhindered site access for consecutive workdays as outlined in the Project Schedule. If CNI is delayed, denied access, required to wait, or forced to make return trips because of Client, site readiness issues, actions of others, unavailable power, unavailable network, or access restrictions, such additional time and trips shall be chargeable to Client.
b) Pricing is based solely on the scope, assumptions, and exclusions stated in this Proposal. c) Unless otherwise stated, pricing does not include labor or work provided by other contractors. d) Payment terms shall be as stated in the Proposal.
e) CNI may invoice for deposits, progress payments, stored materials, delivered equipment, completed milestones, completed labor, and final completion, as applicable.
f) Late payments may accrue interest at the lesser of 1.5% per month or the maximum lawful rate. g) CNI may suspend work or withhold procurement for nonpayment after written notice and failure to cure.
1.8 Deposits and Procurement
a) Any required deposit authorizes CNI to order equipment, software, licenses, and materials for the project. b) Deposits are non-refundable once equipment, software, licenses, custom materials, or special-order items have been ordered. c) Title to equipment remains with CNI until paid in full, to the extent permitted by law. d) Special-order, custom, non-returnable, or discontinued items are non-cancelable once ordered.
1.9 Proposal Expiration
Unless otherwise stated in writing, this Proposal is valid for thirty (30) days from its date of issue. After that period, Contractor may revise pricing, equipment, lead times, and scope assumptions.
1.10 Change Orders and Additional Work
a) Any change in scope, system functionality, quantities, equipment selections, schedule, access conditions, Client requirements, code requirements, site conditions, or coordination needs shall require a written Change Order approved by both CNI and Client or Owner
b) CNI is not obligated to proceed with changed or additional work until the Change Order is approved. c) If Client directs CNI to proceed before a Change Order is executed, Client authorizes CNI to perform such work on a time-andmaterials basis at Contractor’s then-current rates plus materials, freight, and applicable markups. d) Verbal directives, field instructions, revised drawings, owner requests, and changes caused by others may constitute additional work and fees.
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1.11 Schedule and Delays
a) Any schedule included in the Proposal is an estimate unless expressly stated otherwise. b) CNI shall not be responsible for delays caused by Client, Owner, Architect, General Contractor, other trades, manufacturer backorders, shipping delays, labor shortages, utility interruptions, internet outages, permit delays, concealed conditions, or events beyond CNI’s reasonable control.
c) CNI shall be entitled to a reasonable extension of time and equitable adjustment in price for delays outside its control. d) Delays caused by Client or others may result in remobilization costs, return-trip charges, storage fees, labor inefficiencies, and schedule impact costs, all of which shall be chargeable to Client.
1.12 Client Responsibilities
Client shall:
a) provide timely site access and a safe working environment; b) ensure the site is ready for CNI’s work, including completion of prerequisite construction or infrastructure that shall be provided by others;
c) provide adequate power, lighting, HVAC, internet connectivity, and network access where required; d) coordinate and cooperate with other trades and consultants; e) provide timely review and approval of drawings, submittals, programming narratives, and change requests; and f) designate an authorized representative with authority to make decisions on Client’s behalf.
1.14 Installation Standards and Minor Variations
CNI shall perform its work in accordance with industry best standards and practices. CNI may make reasonable field adjustments in mounting methods, device locations, cable routing, trim, and installation details based on site conditions, provided such adjustments do not materially impair system functionality.
1.13 Permits, Codes, and Regulatory Compliance
CNI shall create its designs and perform its work in compliance with the codes and regulations of the applicable agencies of the Project’s location. If a conflict exists with the Architects and/or Consultants designs, and the code enforcement or regulatory agencies with jurisdiction over the Project, CNI shall attempt to design a solution that meets the requirements of the Project, while fully complying with all codes and regulations of the following agencies:
a) The local, state, and federal building codes and regulations applicable to the location of the Project. b) National Fire Protection Association (NFPA), including but not limited to sections applicable to Audio-Visual and Public Address Systems in public spaces, and connection to alarm, alert, and Mass Notification Systems (MNS). c) Americans with Disabilities Act (ADA), including but not limited to sections. applicable to Audio-Visual Systems, Public Address Systems in public spaces, Control Surfaces, and Mobility Impaired Access. d) Occupational Safety and Health Administration (OSHA), including but not limited to sections applicable to safety on this specific Project site and its type.
In addition to the above:
a) Unless expressly included, CNI is not responsible for obtaining project-wide permits, approvals, or design certifications. b) CNI is not responsible for code compliance of existing conditions, owner-furnished items, third-party work, or building systems outside CNI’s express scope.
c) If accessibility, assistive listening, captioning, multilingual support, life-safety interfaces, or similar regulated features are included, CNI’s responsibility is limited to the items expressly described in the Proposal.
1.15 Equipment Availability and Product Substitution
a) Proposed equipment is subject to availability at the time of procurement. b) If listed products become unavailable, discontinued, materially delayed, or altered by the manufacturer, CNI may propose commercially reasonable substitute products with like performance specifications. c) Any increase or decrease in cost, lead time, engineering, programming, installation, or commissioning resulting from such substitution shall be addressed by Change Order.
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1.16 Network and IT Dependency
a) Performance of the Proposed AV systems may depend on the quality and capabilities of the Client or Owner’s network, internet service, wireless environment, security settings, and third-party platforms. b) Unless expressly included, Contractor is not responsible for the design, certification, operation, support, or troubleshooting of Client’s LAN, WAN, Wi-Fi, firewall, VPN, VLANs, QoS, multicast, switching infrastructure, or internet service. c) Performance issues caused in whole or in part by Client’s network, internet service, third-party cloud platforms, or IT environment shall not constitute defective work by CNI, and any additional troubleshooting, equipment, services, or coordination involving Client’s IT personnel or vendors shall be billable work under a Change Order unless expressly included.
1.17 Owner-Furnished and Third-Party Equipment
a) CNI has no responsibility for the compatibility, condition, completeness, performance, warranty, suitability, code compliance of equipment, devices, materials, or software furnished by Client or third parties unless expressly stated otherwise. b) If CNI installs or interfaces with owner-furnished or third-party items, CNI makes no warranty as to their performance or interoperability unless specifically stated in CNI’s warranty or service agreement. c) Any delays, return visits, redesign, troubleshooting, or labor caused by owner-furnished or third-party items shall be chargeable to Client or Owner.
1.20 Punch List and Minor Incomplete Items
a) Minor punch-list items, adjustments, cosmetic corrections, labeling updates, or documentation items that do not materially impair system use shall not delay Substantial Completion, acceptance, or payment. b) CNI shall complete valid punch-list items within a reasonable time, subject to access, parts availability, and coordination.
1.18 Software, Licensing, and Third-Party Services
a) Software, firmware, cloud platforms, subscriptions, control drivers, conferencing platforms, codecs, and licenses are subject to the terms and conditions of their respective publishers and providers. b) CNI does not warrant uninterrupted operation of third-party software, apps, cloud services, or network-dependent functions. c) Renewal fees, subscription fees, hosted service fees, and manufacturer support renewals are excluded unless expressly stated in CNI’s warranty or service agreement.
1.21 Training and Documentation
a) CNI shall provide only the training and documentation expressly included in this Proposal. b) Additional training, refresher training, administrator training, after-hours training, or customized instructional materials shall be billed separately.
1.19 Testing, Commissioning, and Substantial Completion a) Substantial Completion occurs when the installed system or applicable phase is operational for its intended use, notwithstanding minor punch-list items that do not materially impair such use. b) Upon Substantial Completion, CNI may issue an invoice for any remaining balance applicable to that portion of the work. c) Client shall promptly inspect the work and notify CNI in writing of any punch-list items. d) Continued use of the system shall constitute acceptance to the extent permitted by law, except for timely reported punch-list or warranty matters.
1.22 Warranty
a) CNI warrants its installation labor for one (1) year from Substantial Completion unless otherwise stated in writing, or the Owner’s acceptance of an additional service agreement.
b) Equipment, software, and manufacturer-supplied products are warranted only to the extent of the original manufacturer’s warranty, if any.
c) CNI’s warranty does not cover failures caused by misuse, abuse, neglect, vandalism, accidents, power irregularities, environmental conditions, network changes, third-party interference, unauthorized modifications, Force Majeure events, or work by others. d) CNI’s warranty obligations are conditioned upon Client’s payment in full of all undisputed amounts due. e) CNI’s sole obligation under this warranty shall be repair or replacement of equipment to restore performance as specified in the Proposal.
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1.23 Service Calls Outside Warranty
Service calls, deemed by CNI’s technicians to be caused by reasons outside those covered by warranty, shall be billed at Contractor’s thencurrent labor rates, including travel costs, door-to-door trip charges, materials, freight, lifts and rental equipment, and applicable taxes.
1.24 After-Hours, Weekend, and Emergency Labor Rates
a) Unless described otherwise in the Scope of Work and/or Schedule, all pricing in this Proposal is based on work performed during CNI’s normal business hours.
b) Evenings, nights, weekends, holidays, emergency response, same-day response, shutdown windows, and Client-requested overtime shall be billed at CNI’s then-current applicable rates. c) Additional labor required due to restricted building access or Client scheduling constraints shall be billable.
1.27 Product Lead Times, Tariffs, Pricing Volatility, Conformity, and Substitutions a) All pricing in this Proposal is based on manufacturer pricing, freight rates, tariffs, duties, conformity requirements, certification status, product availability, and market conditions existing at the time of issue. b) If, before procurement or during the course of the project, there is any increase in cost resulting from new or increased tariffs, customs duties, import fees, taxes, shipping charges, freight surcharges, manufacturer price increases, raw material cost increases, exchange-rate impacts, government trade actions, supply chain disruptions, certification changes, conformity requirements, compliance revisions, or similar cost escalations beyond Contractor’s reasonable control, CNI shall be entitled to an equitable adjustment in price by Change Order.
c) If an increase in costs occurs due to conditions outside of CNI’s control, CNI shall provide reasonable supporting documentation, including updated vendor quotations, manufacturer notices, distributor pricing, freight invoices, or similar commercial records that support the Change Order.
d) If specified products become unavailable, discontinued, noncompliant, materially delayed, altered by the manufacturer, restricted by trade rules, or affected by conformity, listing, certification, or regulatory changes, CNI may propose substitute products of reasonably similar function and performance. Any resulting increase or decrease in cost, lead time, engineering, programming, installation, commissioning, or materials shall be addressed by Change Order. e) Client acknowledges that product certification, import status, listing, regional conformity requirements, environmental compliance requirements, and manufacturer compliance revisions may change after the Proposal date. If such changes require redesign, resubmittal, substitution, additional labor, or additional materials, CNI shall be entitled to an equitable adjustment in price and time. f) CNI shall not be responsible for delays, cost impacts, or performance differences caused by tariffs, trade regulations, customs holds, import restrictions, certification changes, conformity requirements, or manufacturer compliance revisions arising after the Proposal date.
g) CNI is not required to absorb such increased costs or proceed with procurement of affected products until the applicable Change Order is approved, unless Client directs CNI in writing to proceed, in which case Client shall remain responsible for the resulting cost adjustment.
a) If remote support, monitoring, diagnostics, or programming is included, Client authorizes CNI to access applicable systems through secure remote means.
b) Client shall provide and maintain required connectivity, permissions, credentials, and infrastructure unless expressly included in CNI’s scope.
c) CNI is not responsible for interruptions or failures caused by Client’s network, internet service, cybersecurity settings, or third-party platforms.
d) Remote support services may be suspended for nonpayment or loss of required access including failure to renew warranty or service agreements.
1.26 Cybersecurity and Data Responsibility
a) Unless expressly stated, CNI is not providing managed cybersecurity, data protection, vulnerability management, penetration testing, or regulatory compliance services.
b) CNI shall not be responsible for cybersecurity incidents, ransomware, malware, unauthorized access, data breach, credential compromise, or network intrusion arising from Client’s systems, third-party platforms, weak passwords, internet exposure, or failure to follow security best practices.
c) Client is solely responsible for passwords, network segmentation, access policies, backups, endpoint protection, and cybersecurity governance.
1.25 Remote Support Authorization
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1.28 Progress Billing, Stored Materials, and Retention
a) CNI may submit progress invoices based on labor completed, milestones achieved, services performed, and materials purchased, fabricated, stored, or allocated to the project. Client shall have the right to review and accept CNI’s performance as represented in the progress invoices prior to payment.
b) Client agrees to pay for stored materials and off-site fabricated assemblies reasonably identified to the project. c) If a retention is agreed to, it shall apply only to installation labor value and not to equipment, software, taxes, freight, permits, or stored materials unless expressly stated.
1.31 Service and Support Agreements and Ongoing Services Unless expressly included, this Proposal does not include preventive maintenance, firmware management, managed services, help desk support, remote monitoring, periodic health checks, cybersecurity monitoring, or ongoing support after warranty. Such services require a separate service agreement.
a) CNI’s obligation is to provide the system substantially in accordance with this Proposal and manufacturer capabilities. b) CNI does not guarantee outcomes dependent upon room acoustics, ambient noise, untreated spaces, building construction, RF conditions, lighting conditions, existing infrastructure, user operation, or third-party platform limitations unless specific measurable criteria are expressly included in the Proposal.
c) If CNI recommends acoustic treatment, lighting changes, shading, environmental controls, or supporting infrastructure improvements that are not accepted by Client, CNI shall not be responsible for resulting performance limitations.
1.30 Manufacturer and Platform Changes
CNI shall not be responsible for product feature changes, discontinued functions, altered firmware behavior, integration changes, cloudservice changes, or interface changes made by manufacturers or third-party platforms after issuance of the Proposal or after Substantial Completion. Any labor required to address such changes shall be billable unless covered by a separate support agreement.
1.29 System Performance Conditions
1.32 Insurance
Contractor shall maintain commercially reasonable insurance coverage consistent with its normal business operations. Any project-specific insurance requirements, bonds, additional insured endorsements, waivers of subrogation, or special compliance terms must be disclosed before acceptance of this Proposal and may require revised pricing.
1.33 Limitation of Liability
To the fullest extent permitted by law:
a) CNI’s total cumulative liability arising out of or related to this Proposal or the work performed shall not exceed the amount actually paid to Contractor for the applicable work giving rise to the claim. b) CNI shall not be liable for consequential, incidental, indirect, special, exemplary, or punitive damages, including loss of profit, loss of use, loss of data, loss of revenue, loss of goodwill, or business interruption. c) CNI shall not be liable for damages arising from failures of utilities, networks, internet service, third-party software, cloud platforms, owner-furnished items, inaccuracy of or incompleteness of information provided for the basis of this Proposal or acts or omissions of others.
1.34 Indemnity
a) To the fullest extent permitted by law, each party shall indemnify and hold harmless the other from third-party claims, damages, losses, and expenses to the extent caused by the indemnifying party’s negligence or willful misconduct. CNI shall not be required to indemnify Client for claims arising from designs, specifications, existing conditions, owner-furnished items, or instructions supplied by Client or others.
1.35 Suspension and Termination
a) CNI may suspend performance for nonpayment, unsafe conditions, denied access, or other material breach after written notice and failure to cure.
b) If Client cancels after acceptance of this Proposal, Client shall pay CNI for work performed, engineering completed, materials ordered, cancellation fees, restocking charges, demobilization costs, storage costs, and reasonable overhead and profit on work executed to date.
c) Special order and non-returnable items shall remain Client’s responsibility.
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1.36 Dispute Resolution
The parties shall first attempt in good faith to resolve disputes through direct negotiation. If unresolved, the parties may proceed to mediation before litigation unless emergency injunctive relief is necessary. Governing law and venue shall be the state and county identified in the Proposal or, if none is identified, the location of CNI’s principal office.
1.39 Force Majeure
CNI shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, severe weather, labor disputes, epidemics, war, terrorism, civil unrest, utility failures, cyber events affecting third-party systems, transportation disruption, supply chain interruption, trade restrictions, or governmental action. CNI shall be entitled to additional time and equitable adjustment for resulting impacts.
In any dispute arising out of this Proposal or the work performed, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs to the extent permitted by law.
1.38 Lien and Payment Remedies
To the extent permitted by applicable law, CNI reserves all lien, bond, and other payment remedy rights for unpaid labor, services, equipment, software, and materials furnished for the project.
1.37 Attorneys’ Fees
1.40 Assignment and Subcontracting
CNI may subcontract portions of the work to qualified subcontractors and suppliers. Client may not assign rights or obligations arising from this Proposal without CNI’s written consent.
1.41 Confidentiality
Each party shall treat the other’s non-public pricing, technical, business, and project information as confidential and shall not disclose such information except as needed for project performance or as required by law. a) CNI retains ownership of its pre-existing methods, drawings, programming logic, templates, processes, know-how, software code, and intellectual property.
b) Upon full payment, Client receives the limited right to use project-specific deliverables solely for operation of the installed system at the project site.
c) Client shall not copy, transfer, reuse, disclose, or repurpose CNI’s proprietary materials for additional or future projects without written consent.
1.43 Notices
Formal notices related to this Proposal shall be in writing and delivered by personal delivery, recognized courier, certified mail, or email to the addresses customarily used by the parties for project communications.
1.42 Intellectual Property and Project Materials
1.44 Entire Agreement; Purchase Orders
a) Upon acceptance, this Proposal and these Terms and Conditions shall constitute the entire agreement between the parties regarding the described work and supersede prior discussions or representations regarding that work. b) Any Client purchase order is accepted solely for Client’s administrative convenience. Any additional or inconsistent terms contained in a purchase order, portal, subcontract form, or other Client document are rejected unless expressly agreed to by CNI in writing.
c) No amendment shall be binding unless in writing and approved by CNI.
1.45 Severability and Waiver
If any provision is determined to be unenforceable, the remaining provisions shall remain in full force. Failure to enforce any provision shall not constitute a waiver of future enforcement.
1.46 Survival
Provisions relating to payment, limitation of liability, indemnity, intellectual property, confidentiality, dispute resolution, lien rights, and warranty limitations shall survive completion, cancellation, or termination.
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PAYMENT SCHEDULE
Standard Terms:
50%Hardware Deposit, due upon signing
40% Major Completion
10% Final Due upon completion.
See Payment Terms in your contract for details.
EQUIPMENT TOTAL $51,642.99
SHIPPING TOTAL $0.00
ENGINEERING $1,814.94
INSTALLATION $6,020.00
MANAGEMENT $897.50
PROGRAMMING $0.00
LABOR TOTAL $8,732.44
SHIPPING $3,400.85
MISCELLANEOUS HARDWARE $1,445.36
SUBTOTAL $65,221.64
TOTAL TAX $4,776.98
PROJECT TOTAL $69,998.62
SIGNED DATE
PRINT NAME TITLE
SIGNED DATE
PRINT NAME TITLE
ACCEPTANCE
FINANCIAL
TERMS
I accept this proposal and hereby authorize Creation Networks Inc to proceed with the installation of the included systems at the facilities of City of Pleasant Hill constructing at 100 Gregory Lane Pleasant Hill, CA 94523 as described in the totality of this document. I further authorize Creation Networks Inc to be granted the facility access that will be required to complete this project in a workmanlike and timely manner and for payment to be made to Creation Networks Inc. In keeping with the Terms of Payment listed above: It has been made clear to me that there exist no understandings regarding this project with any relevant party unless and until City of Pleasant Hill and Creation Networks Inc agree to such additional or alternate understandings in writing. Project cost and pricing are dependent upon a continual flow of work without interruption or delays imposed by City of Pleasant Hill or their staff, construction, other building trades or any other party, and additional costs may be incurred by City of Pleasant Hill from Creation Networks Inc. If such delays result in additional costs that are not covered by the pricing in this proposal: I agree that any additions to and/or deletions from the materials and labor to be provided by my acceptance of this proposal and any resulting change(s) in cost of this project shall only be by way of written change order(s) and shall be valid only after being signed by City of Pleasant Hill and Creation Networks Inc. This proposal is valid only if accepted in writing by City of Pleasant Hill and deposit payment received no later than October 9, 2026.
ACCEPTANCE
CITY OF PLEASANT HILL
CREATION NETWORKS INC
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