July 29, 2024
Dear Mr. Guerrero:
In our ongoing commitment to the City of Pomona, we aim to establish a strong partnership and fulfill our contractual obligations to the City. We understand that the transition of city services may be new for residents, and Athens has been working with customers to ensure that delinquent accounts are cured in a timely manner.
Over the last year, Athens has followed our Athens Franchise Collections Progression Procedures (attached) which outlines our structured and disciplined approach towards managing delinquent accounts that include manual and/or robo calls, and letters.
As outlined in Article 4 of our exclusive franchise contract, single-family dwellings (SFDs)— which include properties with one to four residential units—that fail to settle their delinquent accounts may have these accounts recorded on the Los Angeles County Tax Lien. According to our agreement, Athens is responsible for providing the City with a list of qualifying delinquent accounts for placement and collection on the tax roll.
Attached for your review is the most current list of residential customers eligible for the Los Angeles Tax Lien process, with a deadline of August 10, 2024. Please note that the customer list was generated on July 24, 2024, and there are 1,380 SFDs past-due totaling $369,644.
As of close of business July 24, 2024
Service Level Sum of Past Due # of Customers
Bin - Single Family R1 3,517 2
MF 2-4 units U2 83,149 194
MF 2-4 units - Canceled UX 4,011 14
Single Family - Cart Srvc R2 261,482 1,089
Single Family - Cart Srvc - Canceled RX 17,485 81 Total 369,644 1,380
We appreciate all that the City has done to assist with this new process. Iso Nakasato, Director of Government Affairs, will be in attendance at the August 5, 2024 City Council meeting to answer any inquiries you may have.
Sincerely,
David Collins, Division Vice President
Athens Services
Attachment No. 3