October 15, 2024, Item #6
DATE:
TO:
FROM:
CONTACT:
SUBJECT:
Summary:
AG EN DA REPORT City of Poway
CITY COUNCIL
October 15, 2024
Honorable Mayor and Members of the City Council
Jodene Dunphy, Human Resources & Risk Management Director Jodene Dunphy, Human Resources & Risk Management Director (858) 668-4413 or [email protected]
1T
Changes to the City of Poway Position Classification Plan, Part-Time Temporary/Seasonal Wage Schedule, and Non-Safety Salary Schedule and Authorization to Establish a Differential for Specific Part-Time Temporary/Seasonal Employees
In the Poway Municipal Code one of the City Manager's responsibilities is to ensure the efficient administration of all affairs of the City under the Manager's control. This includes a duty to study positions and staffing in the interest of the efficient, effective and economical conduct of city business.
Outlined in this staff report are minor proposed personnel changes demonstrating a commitment to ensuring the effective organization of city resources to provide the highest quality services and programs to meet the needs of the Poway community. The proposed personnel changes include: 1) adding to the City of Poway Position Classification Plan a new part-time, temporary/seasonal classification of Park Attendant, and a full-time regular classification of Customer Services Specialist.
The vacant Revenue and Operations Supervisor position will be reclassified down to a Customer Services Specialist; 2) revising the appropriate salary schedules based on the proposed changes to the Poway Position Classification Plan; and 3) authorizing a differential for certain part-time, temporary positions in the Community Services Department to temporarily perform some higher level duties in support of regular full-time staff, City operations, programs and services. No new full-time equivalent (FTE) positions are proposed, and no additional funds are needed for the proposed changes.
Recommended Action:
It is recommended the City Council adopt a resolution:
1) Adding Park Attendant and Customer Services Specialist to the City of Poway Position Classification Plan;
2) Updating the Part-Time, Temporary/Seasonal Wage Schedule and Non-Safety Salary Schedule; and 3) Approving differential pay for specific part-time, temporary/seasonal employees in the Community Services Department.
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October 15, 2024, Item #6
Discussion:
City of Powav Classification Plan and Salary Schedules
Proposed changes to the City's Position Classification Plan and corresponding salary schedules include adding a new classification of Customer Services Specialist in the Customer Services Division of the Finance Department and adding a new classification of Park Attendant to support the Community Services Department. The salary schedules affected by the addition of the two new classifications will be revised and recommended grades for both positions are proposed based on the market as well as internal alignment within the City's classification and compensation structure.
Customer Services Specialist
The Finance Department recently had two vacancies in the Customer Services Division: the Revenue and Operations Manager, which has been filled, and the Revenue and Operations Supervisor, which is still vacant. Having the positions vacant allowed the new Finance Director, in collaboration with the Assistant Finance Director of Business Operations who oversees the Customer Services division, to evaluate the division's staffing needs considering its responsibilities and commitment to providing exceptional customer service to the public. Based on a thorough evaluation of the division at this time, staff is recommending the vacant Revenue and Operations Supervisor at Grade 631 be reclassified down to a Customer Services Specialist at Grade 500, based on median in the San Diego market for comparable utility agencies. The higher-level supervisory duties of the prior Supervisor position will be given to the Revenue and Business Services Manager and the day-to-day technical oversight of customer services will be the responsibility of the new Customer Services Specialist.
The Customer Services Specialist is distinguished from the Customer Services Technicians based on the responsibility the position will have to plan, organize, and lead the work of the customer services staff responsible for utility billing and payment collection, issuance of business certifications and regulatory licenses, and cashiering. The proposed position will also be responsible for evaluating the utility billing process; ensuring that data submitted, and payments made are correct; auditing customer bills and payment entries for accuracy; overseeing cash handling and payment processing; preparing and ensuring the accuracy of journal entries of assigned revenue and expenditure accounts; responding to, investigating, and resolving complex and/or sensitive billing and payment issues; and preparing complex reports involving utility billing, accounts receivable, cash receipts, revenues and other statistical analysis, among other duties. These duties require technical knowledge and experience at a higher level than the Technician classification series.
For the reclassification to occur, City Council approval is required to add the Customer Services Specialist to the City of Poway Position Classification Plan. The Supervisor classification will remain on the City of Poway Position Classification Plan but the authorization for the full-time equivalent position will be at the Customer Services Specialist classification.
Park Attendant
The Community Services Department is responsible for locking gates at all City parks in the evening when parks close. This duty is typically performed by Park Rangers, but during summer months when operating hours are longer, it takes more employees to cover all park operating hours and complete the responsibility of locking up parks. In addition, if there are special events at parks, all of the Park Rangers are typically scheduled to work special events to cover alJ shifts. Locking gates at city parks requires employees to work independently and alone, and possibly enforce city rules and regulations if park patrons do not leave or move their cars from the parking lot before gates are locked. By creating a new classification of a part-time, temporary/seasonal Park Attendant, which is proposed 2 of 9
October 15, 2024, Item #6
to be classified at a higher level than a Recreation Leader and Dock Attendant because of the decision making and enforcement responsibilities, the Park Attendant can be scheduled to take on the duty of locking gates at City parks during the summer months and when Park Rangers are on vacation or sick. It also creates an entry level path for Park Attendants to be trained and qualified for Park Rangers, when positions become vacant. The proposed grade for the Park Attendant is 260, which is the same as the part-time, temporary/seasonal positions of Box Office Attendant and Front of House Assistant.
Part-Time Temporary/Seasonal Differential Pav
The City averages approximately 100 part-time, temporary/seasonal staff members supporting its workforce throughout the year. During summer months, it can significantly increase with more summer programming and camps. Without the City's part-time, temporary/seasonal workforce, the City could not provide all the programs and services it offers to the Poway community.
The City's Aquatic Center currently has 33 part-time, temporary/seasonal Lifeguards employed in addition to the two full-time regular Senior Lifeguards, Aquatics Coordinator and Recreation Area Manager. The City is proposing to pay part-time, temporary Lifeguards a 15% hourly differential when teaching swim lessons, water aerobics and lifeguard certification classes, as well as when they are acting in a lead lifeguard role. The Lifeguards must meet the following eligibility criteria to earn the differential pay: 1) take an in-house, 30-hour course to obtain their Water Safety Instructor certificate to qualify for teaching swim lessons and water aerobics; 2) complete a 30-hour course and obtain a Lifeguard Instructor Certification to teach the lifeguard certification classes; and 3) act in a lead lifeguard role by first working at least 1,000 hours as a Lifeguard, pass an interview and demonstrate good performance with demonstrated initiative, excellent decision making and leadership skills. The lead role allows the City to adhere to the Centers for Disease Control and Prevention Model Aquatic Health Code, a guidance tool to prevent injury and illness at aquatic venues open to the public. It requires that one staff member be in charge at all times when the pool is open to the public. In addition, the staff member must be assigned and aware of their duties as a lead Lifeguard. Typically, the Senior Lifeguards, Aquatics Coordinator and Recreation Area Manager serve in this role. However, the flexibility to assign Lifeguards to a lead role when needed ensures the pool can remain open to the public during vacancies, staff leave, and scheduling conflicts.
Currently the Poway Center for the Performing Arts (PCPA) has 34 part-time, temporary/seasonal staff members supporting a busy Fall season of shows and performances. There are times when part-time, temporary/seasonal Stage Technicians, Front of House Assistants and Box Office Attendants are asked to take on some additional duties in support of the full-time professional regular staff at the PCPA to keep the operations, shows, and programs running. Many times, a scheduled performance with a specific group runs for more than seven days. The full-time regular Technical Theater Coordinators are assigned to support that specific performance group the entire time their performance runs. To give the full-time staff some relief when this occurs, the part-time, temporary/seasonal staff members may be asked to help the Coordinators keep the performances running so they can have a break in their schedule. When this occurs, staff is proposing a 5% differential pay to compensate the Stage Technicians, Box Office Attendants, and Front of House Assistants for the hours they take on higher level duties. This is similar to what is approved for regular full-time employees when asked to work out of class.
Environmental Review:
This action is not subject to review under the California Environmental Quality Act (CEQA). 3 of9
October 15, 2024, Item #6
Fiscal Impact:
The estimated savings in Fiscal Year 2024-25 of reclassifying the Revenue and Operations Supervisor down to a Customer Services Specialist is $35,000 in the Finance Department, Customer Services Division. Sufficient funds are available in the Community Services Department budget to cover the expenses of reprogramming part-time, temporary/seasonal employee salaries from Recreation Leaders to Park Attendants and for the part-time temporary/seasonal differential pay for Lifeguards and the Stage Technicians, in the current fiscal year due to salary savings from current vacancies.
Public Notification:
Representatives of Teamsters were provided a copy of this report.
Attachments:
A. Resolution Approving Changes to the City of Poway Position Classification Plan, Non-Safety Salary Schedule, and Part-Time Temporary/Seasonal Wage Schedule and Establishing Differential Pay for Certain Part-Time, Temporary/Seasonal Position Classifications.
Reviewed/Approved By:
Assistant City Manager
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Reviewed By:
Alan Fenstermacher
City Attorney
Approved By:
c~
City Manager
October 15, 2024, Item #6
RESOLUTION NO. 24-
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
POWAY, CALIFORNIA, APPROVING CHANGES TO THE CITY
OF POWAY POSITION CLASSIFICATION PLAN, THE CITY OF
POWAY NON-SAFETY SALARY SCHEDULE, AND THE PART
TIME TEMPORARY/SEASONAL WAGE SCHEDULE AND
ESTABLISHING DIFFERENTIAL PAY FOR CERTAIN PART
TIME, TEMPORARY/ SEASONAL POSITION CLASSIFICATIONS
WHEREAS, the City of Poway is committed to ensuring the effective organization of city resources to provide the highest quality services, projects and programs for the Poway community;
WHEREAS, two new position classifications have been identified as the appropriate levels to support and enhance customer service responsibilities to the public; WHEREAS, a full-time regular Customer Services Specialist position classification will be added to oversee the day-to-day activities and support front line services provided by the Customer Services Division in the Finance Department, and a part-time, temporary Park Attendant classification will be added to support city operations in the parks; WHEREAS, the City Council must approve new classifications added to the City's Position Classification Plan and changes to the Salary Schedules, and the new classification specifications for Customer Services Specialist and Park Attendant are on file in the Human Resources and Risk Management Department and available on the City's website after approval by the Council; and -
WHEREAS, the City Council approves the personnel changes reflected in the City of Poway Position Classification Plan, attached hereto as "Exhibit A", City of Poway Non-Safety Salary Schedule attached hereto as "Exhibit B", and the Part-Time Temporary/Seasonal Wage Schedule attached hereto as "Exhibit C".
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Poway that the following personnel changes are authorized effective October 15, 2024:
SECTION 1: Creation of a full-time, regular Customer Services Specialist position classification and part-time, temporary/seasonal Park Attendant position classification added to the City's Position Classification Plan.
SECTION 2: Addition of the Customer Services Specialist to the Non-Safety Salary Schedule at Grade 500 with a monthly salary range of $6,210 to $7,548 and the Park Attendant at Grade 260 with an hourly rate of $19.8080 to $24.0767 to the Part-Time Temporary/Seasonal Wage Schedule.
SECTION 3: Authorization to establish a differential pay of 15% for part-time, temporary/seasonal Lifeguards with the appropriate certifications, experience, and training. 5 of 9 ATTACHMENT A
October 15, 2024, Item #6
Resolution No. 24-
SECTION 4: Authorization to establish a differential pay of 5% for part-time, temporary/seasonal Stage Technicians, Front of House Assistants and Box Office Attendants for any hours they work out of class to support the full-time, regular staff at the Poway Center for the Performing Arts.
PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council of the City of Poway, California on the 15th day of October, 2024 by the following vote, to wit:
AYES:
NOES:
ABSTAINED:
ABSENT:
DISQUALIFIED:
Steve Vaus, Mayor
ATTEST:
Carrie Gallagher, CMC, City Clerk
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October 15, 2024, Item #6
Classification
Accountant
Accounting Technician II
Administrative Assistant I
Administrative Assistant II
Administrative Assistant III
Aquatics Coordinator
Assistant City Manager
Assistant Director of Finance Operations
Assistant Director of Public Works for Maintenance Operatior Assistant Director of Public Works for Utilities
Assistant Engineer
Assistant Planner
Associate Civil Engineer
Associate Planner
Box Office Attendant
Box Office Coordinator
City Clerk
City Engineer
City Manager
City Planner
Code Compliance Officer
Community Outreach Coordinator
Construction Maintenance Crew Leader
Construction Maintenance Supervisor
Construction Maintenance Worker I
Construction Maintenance Worker II
Contract Specialist/Inspector
Cross-Connection Specialist
Customer Services Field Worker
Customer Services Specialist
Customer Services Technician I
Customer Services Technician II
Deputy City Clerk
Deputy Fire Chief
Deputy Fire Marshal
Development Services Aide
Director of Community Services
Director of Development Services
Director of Finance
Director of Human Resources and Risk Management
Director of Public Works
Dock Attendant
Electrical, Instrumentation, and Controls Technician
Engineering Inspector
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Exhibit A
City of Poway
Position Classification Plan
Classification
Engineering Technician I
Engineering Technician II
Equipment Mechanic
Executive Assistant to the City Manager
Facilities Maintenance and Soecial Districts Suoervisor Facilities Maintenance Technician I
Facilities Maintenance Technician II
Finance Manager
Fire Battalion Chief
Fire Captain/Paramedic
Fire Chief
Fire Engineer/Paramedic
Fire Inspector
Firefighter/Paramedic
Fleet Maintenance Supervisor
Front of House Assistant
Front of House Coordinator
GIS Analyst
General Maintenance Worker
Human Resources Technician I
Human Resources Technician II
Information Technology Analyst
Intern
Interpretive Park Ranger
Lead Customer Services Field Worker
Lead Engineering Inspector
Lifeguard
Management Analyst
Management Assistant
Network and Computer Systems Administrator
Network and Computer Systems Analyst
Park Attendant
Park Ranger
Parks and Trails Area Manager
Parks Maintenance Crew Leader
Parks Maintenance Supervisor
Parks Maintenance Worker I
Parks Maintenance Worker
II
Principal Civil Engineer
Principal Civil Engineer -Utilities
Public Works Operations Manager
Recreation Area Manager
Recreation Coordinator
Recreation Leader I
Classification
Recreation Leader II
Revenue and Operations Manager
Revenue and Operations Supervisor
SCADA, Electrical, Implementation and Controls Supervisor Senior Accountant
Senior Accounting Technician
Senior Administrative Assistant
Senior Administrative Assistant - Confidential
Senior Civil Engineer
Senior Code Compliance Officer
Senior Dock Attendant
Senior Equipment Mechanic
Senior Facilities Maintenance Technician
Senior Fire Inspector
Senior Human Resources Analyst
Senior Lifeguard
Senior Management Analyst
Senior Park Ranger
Senior Planner
Senior Utility Systems Mechanic
Senior Electrical. Instrumentation, and Controls Technician Special Projects Engineer
Stage Technician
Storm water Maintenance and Construction Worker I
Stormwater Maintenance and Construction Worker II
Technical Theater Coordinator
Utilities Administrator
Utility Systems Mechanic
Utility Systems Mechanic Crew Leader
Utility Systems Supervisor
Warehouse Associate
Wastewater Utilities Crew Leader
Wastewater Utilities Supervisor
Wastewater Utilities Worker I
Wastewater Utilities Worker II
Water Treatment Plant Lead Operator
Water Treatment Plant Manager
Water Treatment Plant Operator I
Water Treatment Plant Operator II
Water Treatment Plant Operator III
Water Utilities Crew Leader
Water Utilities Distribution Supervisor
Water Utilities Worker I
Water Utilities Worker II
Revised October I 5, 2024
October 15, 2024, Item #6
Classification Title (In alphabetical order)
Administrative Assistant I
Administrative Assistant II
Administrative Assistant Ill
Aquatics Coordinator
Box Office Coordinator
Construction Maintenance Crew Leader
Construction Maintenance Worker I
Construction Maintenance Worker II
Contract Specialist/Inspector
Cross-Connection Specialist
Customer Services Field Worker
Customer Services Specialist
Customer Services Technician I
Customer Services Technician II
Development Services Aide
Electrical, Instrumentation, and Controls Technician
Engineering Inspector
Engineering Technician I
Engineering Technician II
Equipment Mechanic
Facilities Maintenance Technician I
Facilities Maintenance Technician II
Front of House Coordinator
Interpretive Park Ranger
Lead Customer Services Field Worker
Lead Customer Services Technician
Lead Engineering Inspector
Park Ranger
Parks Maintenance Crew Leader
Parks Maintenance Worker I
Parks Maintenance Worker II
Recreation Coordinator
Recreation Leader I
Senior Administrative Assistant
Senior Electrical, Instrumentation, and Controls Technician Senior Equipment Mechanic
Senior Facilities Maintenance Technician
Senior Lifeguard
Senior Park Ranger
Senior Utility Systems Mechanic
Stormwater Maintenance and Construction Worker I
Stormwater Maintenance and Construction Worker II
Technical Theater Coordinator
Utility Systems Mechanic
Utility Systems Mechanic Crew Leader
Warehouse Associate
Wastewater Utilities Crew Leader
Wastewater Utilities Worker I
Wastewater Utilities Worker II
Water Treatment Plant Lead Operator
Water Treatment Plant Operator I
Water Treatment Plant Operator II
Water Treatment Plant Operator Ill
Water Utilities Crew Leader
Water Utilities Worker I
Water Utilities Worker II
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Exhibit B
City of Poway
Non-Safety Salary Schedule
Effective October 15, 2024
I
Grade I
Approx.
I
Step 1 I Salary Range
270 3,519 -4,277 20.3032
300 3,789 -4,606 21.8643
360 4,395 -5,342 25.3558
400 4,851 -5,896 27.9881
370 4,504 -5,475 25.9897
440 5,354 -6,508 30.8936
320 3,981 -4,839 22.9711
370 4,504 -5,475 25.9897
500 6,210 -7,548 35.8273
540 6,854 -8,331 39.5466
430 5,224 -6,350 30.1401
500 6,210 -7,548 35.8273
330 4,081 -4,960 23,5454
370 4,504 -5,475 25.9897
270 3,519 -4,277 20.3032
570 7,381 -8,972 42.5874
520 6,524 -7,930 37.6410
440 5,354 -6,508 30.8936
480 5,910 -7,184 34.1009
420 5,096 -6, 195 29.4050
370 4,504 -5,475 25.9897
400 4,851 -5,896 27.9881
370 4,504 -5,475 25.9897
400 4,851 -5,896 27.9881
470 5,766 -7,009 33.2691
410 4972 -6044 28.6878
560 7,201 -8,753 41.5486
320 3,981 -4,839 22.9711
400 4,851 -5,896 27.9881
320 3,981 -4,839 22.9711
360 4,395 -5,342 25.3558
370 4,504 -5,475 25.9897
210 3,034 -3,688 17.5074
420 5,096 -6, 195 29.4050
650 8,994 -10,932 51.8885
490 6,058 -7,364 34.9535
460 5,625 -6,838 32.4576
370 4,504 -5,475 25.9897
340 4,183 -5,084 24.1340
570 7,381 -8,972 42.5874
332 4, 113 -4,999 23.7293
390 4,732 -5,752 27.3055
370 4,504 -5,475 25.9897
530 6,687 -8,128 38.5820
590 7,755 - 9,426 44.7432
370 4,504 -5,475 25.9897
560 7,201 -8,753 41.5486
450 5,488 -6,671 31,6660
520 6,524 -7,930 37.6410
650 8,994 -10,932 51.8885
480 5,910-7,184 34.1009
530 6,687 -8, 128 38.5820
580 7,566 -9,196 43.6520
560 7,201 -8,753 41.5486
440 5,354 -6,508 30,8936
491 6,100-7,414 35.1935
Step 2 I Step 3 I Step4 I Step 5
21.3184 22.3845 23.5033 24.6783
22.9575 24.1054 25.3107 26.5761
26.6236 27.9549 29.3526 30.8202
29.3877 30.8575 32.3994 34.0193
27.2894 28.6543 30.0861 31.5903
32.4386 34.0608 35.7629 37.5508
24.1200 25,3262 26.5918 27.9212
27.2894 28,6543 30.0861 31.5903
37.6187 39.4995 41.4745 43.5482
41.5239 43.6001 45.7801 48.0691
31.6474 33.2301 34.8907 36.6349
37.6187 39.4995 41.4745 43.5482
24.7230 25.9594 27,2566 28.6192
27.2894 28.6543 30.0861 31.5903
21.3184 22.3845 23.5033 24.6783
44.7167 46.9525 49.3001 51.7652
39.5233 41.4998 43.5738 45.7521
32.4386 34.0608 35.7629 37.5508
35.8061 37.5968 39.4757 41.4492
30.8753 32.4191 34.0400 35.7420
27.2894 28.6543 30.0861 31.5903
29.3877 30.8575 32.3994 34.0193
27.2894 28.6543 30.0861 31.5903
29.3877 30.8575 32.3994 34.0193
34.9328 36.6798 38.5128 40.4382
30.1225 31.6289 33.2095 34.8698
43.6260 45.8074 48.0978 50.5026
24.1200 25.3262 26.5918 27.9212
29.3877 30.8575 32.3994 34.0193
24.1200 25.3262 26.5918 27.9212
26.6236 27.9549 29.3526 30.8202
27.2894 28.6543 30.0861 31.5903
18.3828 19.3020 20.2669 21.2800
30.8753 32.4191 34.0400 35.7420
54.4829 57.2070 60,0675 63.0708
36.7011 38.5361 40.4629 42.4862
34.0807 35.7852 37.5734 39.4519
27.2894 28.6543 30.0861 31.5903
25.3408 26.6078 27.9382 29.3351
44.7167 46.9525 49.3001 51.7652
24.9158 26.1616 27.4697 28.8431
28.6710 30.1049 31.6092 33.1896
27.2894 28.6543 30.0861 31.5903
40.5111 42.5367 44.6634 46.8967
46.9805 49.3295 51.7960 54.3857
27.2894 28.6543 30.0861 31.5903
43.6260 45.8074 48.0978 50.5026
33.2493 34.9118 36.6573 38.4902
39.5233 41.4998 43.5738 45.7521
54.4829 57.2070 60.0675 63.0708
35.8061 37.5968 39.4757 41.4492
40.5111 42.5367 44.6634 46.8967
45.8346 48.1263 50.5326 53.0592
43.6260 45.8074 48,0978 50.5026
32.4386 34.0608 35.7629 37.5508
36.9516 38.8002 40.7395 42.7774
October 15, 2024, Item #6
Exhibit C
City of Poway
Part-Time Temporary/Seasonal Wage Schedule
Effective October 15, 2024
Classification Title (In alphabetical order)
I Grade I Step 1 I Step 2 I Step 3 I Step 4 I Step 5
Box Office Attendant 260 19.8080 20.7984 21.8384 22.9302 24.0767 Dock Attendant 210 17.5074 18.3828 19.3020 20.2669 21.2800 Front of House Assistant 260 19.8080 20.7984 21.8384 22.9302 24.0767 General Maintenance Worker I 220 17.9450 18.8424 19.7844 20.7737 21.8124 Intern 240 18.8536 19.7962 20.7863 21.8252 22.9163
Lifeguard 240 18.8536 19.7962 20.7863 21.8252 22.9163
Park Attendant 260 19.8080 20.7984 21.8384 22.9302 24.0767 Recreation Leader I 210 17.5074 18.3828 19.3020 20.2669 21.2800 Recreation Leader II 240 18.8536 19.7962 20.7863 21.8252 22.9163 Stage Technician 290 21.3310 22.3977 23.5178 24.6932 25.9275 9 of9