You may request amortization of unpaid charges by making arrangements with the City for payments, at the Citys option over a period not to exceed twelve months. If the City agrees to accept monthly payments for the past due water accounts, each monthly payment shall be due and payable on or before the due date of your most recent water billing. This payment shall be in addition to your regular monthly water account payment. All amounts received will first be credited to the amounts due on the most recent water bill and then to past due amounts. Your failure to pay the City, when due, any payment agreed to be paid for past due water accounts shall give the City cause to terminate your water services upon notice.
If you have a complaint about or wish an investigation of the water service provided or for the charges for the service, you must put the complaint about the charges or the reasons for the requested investigation in writing together with your address and phone number and mail it or deliver it in person to the City of Red Bluff, Attention City Attorney. Upon receipt of the complaint the City Attorney will schedule a date and time in which to hear your complaint and make a decision theron. The water will not be turned off during the time between filing of the complaint and the written decision from the City Attorney following the hearing on the complaint.
There are various private organizations which you may contact, such as the Red Bluff Ministerial Association, Salvation Army or the Tehama County Department of Social Services who may be able to assist you in the payment of your water bill or who may recommend an organization which may assist.
The persons to contact at the City of Red Bluff who may provide additional assistance or who may institute arrangements for payment of past due amounts are the Utility Accounts Clerk or the City Attorney. The phone number is (530) 527-2605. The mailing address is City of Red Bluff, 555 Washington Street, Red Bluff, CA 96080.