QUOTE-3767823
MOTOROLA SOLUTIONS
MOLICE
MOTOROLA
RED BLUFF POLICE DEPT, CITY OF
08/12/2026
he design, technical, pricing, and other information ("Information") furnished with this submission is confidential proprietary information of Motorola Solutions, Inc. or the Motorola Solutions entit providing this quote Motorola") and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to br disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola MOTOROLA, MOTO, MOTÓROLA SOLUTIÓNS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are MOTOROLA SOLUTIONS QUOTE-3767823
08/12/2026
RED BLUFF POLICE DEPT, CITY OF
555 WASHINGTON ST
RED BLUFF, CA 96080
Dear Lt. Brown,
Motorola Solutions is pleased to present RED BLUFF POLICE DEPT, CITY OF with this quote for quality communications equipment and services. The development of this quote provided us the opportunity to evaluate your requirements and propose a solution to best fulfill your communications needs.
This information is provided to assist you in your evaluation process. Our goal is to provide RED BLUFF POLICE DEPT, CITY OF with the best products and services available in the communications industry. Please direct any questions to Christopher Woolever at [email protected].
We thank you for the opportunity to provide you with premier communications and look forward to your review and feedback regarding this quote.
Sincerely,
Christopher Woolever
MOTOROLA SOLUTIONS QUOTE-3767823
Billing Address: Quote Date:08/12/2026
RED BLUFF POLICE DEPT, CITY Expiration Date: 10/11/2026 OF Quote Created By:
555 WASHINGTON ST Christopher Woolever
Christopher. Woolever@
RED BLUFF, CA 96080 motorolasolutions.com
US
End Customer:
RED BLUFF POLICE DEPT, CITY OF
Lt. Brown
AGREEMENT: WG AGREEMENT
Summary:
This Motorola quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the "Underlying Agreement") that authorizes Customer to purchase equipment and/or services or license software (collectively "Products"). If no Underlying Agreement exists between Motorola and Customer, then the following Motorola's Standard Terms of use and Purchase Terms and Conditions govern the purchase of the Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh # Price Duration
V700
1 WGB-0138AAS TRANSFER STATION, 8 5 Included Included Included SLOTS, FOR V300/V700
VAAS
WGP02950A BATT LIION IP67 4050T 40 Included Included Included 3 WGB-0876A V700 BWC 1080P FN 40 Included Included Included 3 YEAR
READY W/REM BATT LM
4 LSV07S03512A ESSENTIAL SERVICE 40 5 YEARS Included Included Included
W/ACC DMG AND ADV
REPLACEMENT - V700
5 SSV00S05614A V700 BODY CAMERA 40 5 YEAR $2,325.00 $1,395.00 $55,800.00
HARDWARE AS A
SUBSCRIPTION
SSV00S05622A V700 BATTERY 40 5 YEAR $300.00 $180.00 $7,200.00
SUBSCRIPTION
7 AAS-BWC-XFS-DOC V300/V700 TRANSFER 5 5 YEAR $1,800.00 $1,080.00 $5,400.00
STATION - VIDEO-AS-A-
SERVICE
LSV07S05139A HARDWARE REPAIR - 5 5 YEARS $810.00 $486.00 $2,430.00
TRANSFER STATION /
SMARTDOCK
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 - #: 36-1115800
MOTOROLA SOLUTIONS QUOTE-3767823
Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh # Price Duration
CommandCentral
DEMS
9 SSV00S05160A COMMANDCENTRAL 40 5 YEAR $1,020.00 $612.00 $24,480.00
DEMS UNLIMITED
STORAGE PER
BODYWORN CAMERA*
10 SSV00S05158A COMMANDCENTRAL 40 5 YEAR $3,000.00 $1,800.00 $72,000.00 DEMS PLUS SERVICE*
11 PSVO0S05486A MOBILE VIDEO ONSITE 1 $8,999.00 $5,399.40 $5,399.40
CLOUD DEPLOYMENT
12 SSV00S06340A RESPONDER 40 5 YEAR Included Included Included PRODUCTIVTY ASSIST*
Grand Total $172,709.40(USD)
Pricing Metric:
Price is indicative of the following -
# of Devices - 40
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 - #: 36-1115800
MOTOROLA SOLUTIONS QUOTE-3767823
Pricing Summary
Payment Term Upfront Sale Price
Upfront Costs*
$5,399.40
Upfront Subscription Fee
V700 Annually $14,166.00
CommandCentral DEMS Annually $19,296.00
Sub Total: $38,861.40
Payment Term Sale Price Annual Sale Price
Year 2 Subscription Fee
V700 Annually $14,166.00 $14,166.00
CommandCentral DEMS Annually $19,296.00 $19,296.00
Year 3 Subscription Fee
V700 Annually $14,166.00 $14,166.00
CommandCentral DEMS Annually $19,296.00 $19,296.00
Year 4 Subscription Fee
V700 Annually $14,166.00 $14,166.00
CommandCentral DEMS Annually $19,296.00 $19,296.00
Year 5 Subscription Fee
V700 Annually $14,166.00 $14,166.00
CommandCentral DEMS Annually $19,296.00 $19,296.00
Sub Total: $133,848.00
Grand Total System Price (Inclusive of Upfront and Annual Costs) $172,709.40 *Upfront costs include the cost of Hardware, Accessories and Implementation, where applicable.
Notes:
• The Pricing Summary is a breakdown of costs and does not reflect the frequency at which you will be invoiced. • Additional information is required for one or more items on the quote for an order.
Any narying Agreementory that authorizes customer to purchase equipment and or services or license sorware rolexecuted wrodr yafno undenying Agreement exists batten Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 - #: 36-1115800
M MOTOROLA SOLUTIONS QUOTE-3767823
• This quote contains items with approved price exceptions applied against them.
Unless otherwise noted, this quote excludes sales tax or other applicable taxes (such as Goods and Service ax sales tax. Value Added Tax and other taxes of a similar nature). Any tax the customer is subject to will b added to invoices.
• Unless otherwise noted in this quote / order, installation of equipment is not included Motorola Solutions, Inc.: 500 West Monroe, United States • 60661 - #: 36-1115800
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MOTOROLA SOLUTIONS
V700 BoDy-Worn Camera SolutION DESCRIPTION
The V700 body-worn camera captures clear video and audio of every encounter from the user's perspective. Its continuous-operation capabilities allow constant recording, helping the user to capture every detail of each situation and create a reliable library of evidence for case building and review. The V700 can stream live video and report real time GPS location through a built-in LTE modem, directly to the suite of CommandCentral applications.
The V700 is easy to operate, with four control buttons. Its innate Record-After-the-Fact® (RATF) technology enables the device to capture important video evidence that can be retrieved hours or days after an incident occurs, even if a recording is not triggered by the user or sensor. With RATF, officers can prioritize response to immediate threats versus manually activating their camera.
KEY FEATURES OF THE V700
• Detachable Battery - The V700's detachable battery allows officers to switch to a fully-charged battery if their shift goes longer than expected. Since the battery charges without being attached to the V700, the battery is kept fully charged in the dock ready for use. This feature is especially helpful for agencies that share body-worn cameras with multiple officers.
• Wireless Uploading - Recordings made by the V700 are uploaded to the agency's evidence management system via LTE or WiFi. This enables easy transfer of critical recordings to headquarters for immediate review or long-term storage.
• Real-time Location and Video Streaming - With built-in LTE connectivity, the V700 paired with CommandCentral Aware will send location updates and stream live video to a dispatch center or Real Time Crime Center (RTCC) giving the agency a complete and accurate view of their officers for better coordination and quicker response times.
• LTE Service Ready - The V700 is approved for use on Verizon and FirstNet networks in the U.S. and Bell Mobility in Canada. The V700 will ship with a pre-installed SIM from both carriers, ready for service activation upon arrival with a data plan that best suits the agency's needs. LTE service activation would be on the agency's carrier account.
• Data Encryption - The V700 uses FIPS-140-2 compliant encryption at-rest and in-transit. This ensures recordings made by the agency's officers are secure from unauthorized access. • Record-After-The-Fact® - Our patented Record-After-the-Fact® technology captures footage even when the recording function is not engaged. The camera user or admin can request video footage from a specific point in the past to be uploaded to the evidence management system, hours or even days after the event occurred.
Natural Field of View - The V700 eliminates the fisheye effect from wide-angle lenses that warps video footage. Distortion correction ensures a clear and complete evidence review process. The V700's high quality, low light sensor captures an accurate depiction of recorded events, even in challenging lighting conditions.
• SmartControl Application - To maximize efficiency in the field, the Motorola Solutions SmartControl app enables V700 users to preview video recordings, add or edit tags, change camera settings and view live video from the camera. The app is available for both iOS and Android phones. • In-Field Tagging - The V700 enables easy in-field event tagging. It allows officers to view event tags and save them to the appropriate category directly from the body-worn camera or via the SmartControl app. • Auto Activation - The V700 body-worn camera(s) paired with an M500 or 4RE in-car video system(s) can form a recording group, which automatically starts recording when one of the devices begins to record. Each device can be configured to initiate a group recording using triggers like lights, sirens, doors, gun racks, and other auxiliary inputs. Up to eight V700s can form a recording group and collaborate on recordings, without a QUOTE-3767823
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corresponding in-car video system, using similar triggers. Group recordings are uploaded and automatically linked to the evidence management system as part of one event.
V700 AND IN-CAR VIDEO INTEGRATION
The V700 integrates seamlessly with the M500 or 4RE in-car video systems, capturing video of an incident from multiple vantage points. This integration includes the following features:
• Distributed Multi-Peer Recording - Multiple V700 body-worn cameras and in-car video systems can form a recording group and based on the configuration, automatically start recording when one of the devices begins to record. Group recordings are uploaded and automatically linked to the evidence management system as part of one incident.
• Automatic Tag Pairing - Recordings captured by integrated V700 body-worn cameras and in-car video systems can be uploaded to the evidence management system with the same tags. From the in-car video system's display, videos can be saved under the appropriate tag category. The tag is then automatically shared with the V700 video and uploaded as part of one incident along with the officer's name. • Evidence Management Software - When V700 body-worn cameras and in-car video systems record the same incident, the Motorola Solutions evidence management software automatically links those recordings based on officer name, date, and time overlap.
• Additional Audio Source - The V700 can serve as an additional audio source when integrated with the in- car video system. The V700 also provides an additional view of the incident and inherits the event properties of the in-car video system's record, such as officer name, event category, and more, based on configuration. • V700 and APX Radio Integration
Motorola Solutions' APX two-way radios can pair with V700 body-worn cameras to automate video capture through Bluetooth. When the APX's emergency mode button is pressed, or the Man Down feature is activated, the V700 is triggered to start recording immediately. The recording will continue until manually stopped by the officer via the start/stop button on the V700 or group in-car video system.
HOLSTER AWARE™M INTEGRATION
The V700 integrates with a Holster AwareT sensor through Bluetooth. If configured, the sensor automatically prompts the V700 to record the moment the holstered equipment is drawn. The holster sensor information is stored with the V700 user profile and uploaded to the evidence management system. If the user is assigned to a different camera, the holster sensor information will be applied to the new camera. The holster sensor allows officers to record high-stress events as they unfold, without having to sacrifice situational awareness by manually activating the V700.
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DOCKING STATIONS
The V700 has three docking options:
Transfer Station - The Transfer Station is built for large, multi-location agencies with large numbers of V700 cameras in service at any given time. It can charge up to eight fully assembled body-worn cameras or individual batteries. The eight docking slots include an LED indication of a battery charging and upload status.
While the V700 charges, the Transfer Station can automatically offload recordings from the camera to the evidence management system via an integrated 2.5Gb switch. The Transfer Station connects directly to the LAN for fast offload of recorded events to storage, while charging the body-worn camera battery. The Transfer Station supports comprehensive device management capabilities, such as camera configuration, checkout and officer assignment options; rapid checkout, kiosk, and individual camera checkout; automatic firmware and configuration updates.
USB Base - The USB Base charges the battery of a single V700 or standalone battery pack. The USB Base can be mounted in a vehicle or attached to a desktop or Mobile Data Computer with 12V or USB connection for power. The USB Base has LED indications for battery charging status and upload, and an ambient light sensor for optimal LED brightness control from bright sunlight to the dim interior of a patrol car. When connected to a laptop or desktop computer, the USB Base can MOTOROL be used to upload recordings to the evidence management system, as well as, receive firmware and configuration updates.
Wi-Fi Base - The Wi-Fi Base is mounted in a vehicle. It facilitates V700 upload of video evidence to the evidence management system, firmware MOTOROLA updates, communication between V700 and in-car video system group devices and charges fully assembled V700s or individual battery packs. It has LED indications of battery charging status and upload, and an ambient light sensor for optimal LED brightness control, from bright sunlight to the dim interior of a patrol car.
Any nders trag Agreemento hat authorizes Customer to purchase gutter and or ances or license shot are co executed preten a beer nee Meto bein Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products QUOTE-3767823
MOTOROLA SOLUTIONS
MOUNTING SOLUTIONS
V700 is compatible with the entire line of V300 mounting solutions as depicted below.
WGP02798 WGA00669 WGA00668 WGP02697 WGP03088 WGP03085
Magnetic Tek-Lok Belt Molle Locking Shirt Heavy Heavy Jacket Center Shirt Mount Mount Clip Jacket Clip Magnetic Mount Mount
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STATEMENT OF WORK - ESSENTIAL SERVICE FOR V700 BODY WORN
CAMERA DEVICE (NORTH AMERICA)
This Statement of Work ("SOW") is subject to the terms and conditions of the Motorola Solutions Service Agreement or other applicable agreement in effect between the parties ("Agreement"). The terms of this SOW are an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by this reference. In the event of a conflict between the terms and conditions of an Agreement and the terms and conditions of this SOW, this SOW will control the inconsistency only. This SOW applies to the Device(s) specifically named in the Agreement.
DESCRIPTION OF SERVICES AND OBLIGATIONS
The term "Customer" refers to any end-user who has a purchase agreement with Motorola Solutions.
Essential Service provides either three (3) or five (5) years of coverage, as selected by the Customer, and includes:
• Remote Technical Support
• Software Maintenance
• Software Enhancements
• Hardware Repair for manufacturing defects
Motorola Solutions includes three (3) years of Essential Service with each Body Worn Camera (BWC) device purchase, with optional service upgrades to extend and/or provide additional coverage for the device.
ESSENTIAL SERVICE
Remote Technical Support
Remote Technical Support is provided for device issues related to software and/or hardware that require troubleshooting expertise. Motorola Solutions' System Support Center (SSC) and Technical Support Operations (TSO) center are staffed with highly trained technologists who specialize in the diagnosis and resolution of product issues. Motorola Solutions' SSC and TSO are continuously monitored against stringent, industry recognized incident and problem management processes.
Motorola Solutions will respond to calls, e-mails, and web portal submissions during normal support hours, five (5) business days per week, excluding holidays, and weekends. In addition, Customers may contact the Motorola Service Desk and a Motorola Solutions representative will log a technical request on Motorola Solutions' Case Management System.
Technical Problem Isolation, Analysis and Resolution.
A Motorola Solutions representative or technologists will:
• Work to isolate the problem/issue
• Analyze and determine the cause of the problem/issue
• Work to achieve problem/issue resolution
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Software Maintenance
Software maintenance is important for ensuring device performance and operation. Essential Service provides the Customer with access to the latest available Body Worn Camera (BWC) device operating system (OS) software, device firmware, and application software. Device software releases maintain the device software performance such that the Device operates in accordance with its specifications and documented functionality, and is aligned with the applicable Motorola Solutions infrastructure platform lifecycle. Each release may include bug fixes, security patches, and/or new feature activation enablements.
Configuration of the Body Worn Camera (BWC) device is made possible through the use of the CommandCentral DEMS, VideoManager EL On-Premises, or VideoManager EL Cloud, solution.
Access to software updates will remain available until the expiration of the initial term of the Essential Service Package. Upon expiration of the initial Essential Service term, availability of software updates will terminate, unless the Customer renews Essential Service.
Software Enhancements
Software Enhancements are included with all BWC devices that have a valid Essential Service Package.
Software Enhancements may include, or introduce, new device features, functionality, or capabilities, that were not available at time of device purchase. Availability of software enhancements depends on the device hardware and software capability to work with the new enhancements. Certain enhancements, not included with Essential Service Packages, may only be available as an additional purchase.
Motorola Solutions, at its discretion, reserves the right to add new software enhancements, or remove existing software enhancements, from any of its Essential Service Package. Please contact your Motorola Solutions Sales associate, or visit the Motorola Solutions' Web portal, for additional information regarding device features and capabilities.
Software Enhancements for the device will be continuously available until the expiration of the initial term of the Essential Service Package. Upon expiration of the initial term of Essential Service, availability of Software Enhancements will terminate, unless the Customer renews Essential Service.
Device Hardware Repair
Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated, supervised, or certified Repair Center that employs the latest test equipment and original or certified replacement components used in the manufacturing of the BWC device. Device Hardware Repair provides the Customer with repair services for internal and external device components that are damaged as a result of manufacturing defects and defects due to normal wear and tear. With this Service, the device is repaired to ensure full compliance with its specifications, as published by Motorola Solutions at the time of delivery of the original device via:
• Repairs, adjustments and restorations, if appropriate, of any device that malfunctions while being used within the operational and environmental parameters specified by Motorola Solutions. • Device updates, if applicable, as may be released, from time to time, by Motorola Solutions in accordance with an Engineering Change Notice.
At the discretion of Motorola Solutions, if the device is considered "un-repairable", for technical or economic reasons, Motorola will replace the device with a new or refurbished device.
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A three (3) year optional Service is available for the Transfer Station. Scope includes Technical Support and Hardware Repair as described in sections 1.2.1 and 1.2.4.
Essential Software Service
If for any reason the Customer declines or chooses to exclude the hardware repair option that is included with the three (3) year Essential Service Package, the Customer will automatically default to, and be entitled to, three (3) years of Essential Software Service and one (1) year of hardware repair against manufacturing defects, as covered by the standard product warranty.
Essential Software Service provides three (3) years of coverage and includes:
• Remote Technical Support
• Software Maintenance
• Software Enhancements
Scope of Products or Services included
Essential Service, and optional Service upgrades, are currently available for all V700 Body Worn Camera devices. Check with your Motorola Solutions' Sales representative if you have a question about the eligibility of your device.
Optional and purchasable Services are available for the Transfer Station.
MOTOROLA SOLUTIONS RESPONSIBILITIES
Software Release Availability. Motorola Solutions will provide access to the latest BWC device software and firmware releases via the CommandCentral DEMS, VideoManager EL On-Premises, or VideoManager EL Cloud, solution. For customers using the CommandCentral DEMS or VideoManager EL Cloud, software and firmware upgrades will occur automatically when the Body Worn Camera device connects to the agency's CommandCentral DEMS or VideoManager EL Cloud instance. If using the VideoManger EL On-Premises solution, the on-prem server will periodically connect to the VideoManager EL Cloud database to check for new software and firmware versions, download the latest version, and apply the new software and/or firmware automatically to the BWC device when it connects to the server.
Software Release Notes. Motorola Solutions may, from time to time, provide release notes for the BWC Device software release. Information regarding training material will be posted on the Learning Experience Portal (LXP) at https://learning.motorolasolutions.com
Hardware Repair. Motorola Solutions will provide repair or replacement of a device, at its option, with a five (5) business day in-house turnaround time, provided the device is delivered to the repair center by 9:00 a.m. (local repair center time), and replacement parts, components, and/or devices are available. Business days do not include holidays or weekends. Repair may include the replacement of parts, or boards with new parts or complete boards or, at Motorola Solutions' option, with functionally equivalent, reconditioned parts, boards, or with a new or refurbished replacement device. All replaced parts, boards or devices will become the property of Motorola Solutions. Turnaround time represents the time a product spends in the repair process; it does not include time in transit, including customs clearance.
LTE/4G Service. Motorola Solutions supports the operation of the V700 BWC device on multiple approved LTE/4G Carrier Networks. Based on the Customer's selection of a Carrier during the initial ordering process, QUOTE-3767823
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Motorola Solutions will install, in the device, the Customer's selected Carrier SIM, before the device is shipped to the Customer. The Customer is responsible for contacting the Carrier and activating the LTE/4G data service.
Shipping. For devices repaired under Essential Service, Motorola Solutions will provide one-way shipping, from an Authorized Motorola Repair Center to the Customer. The Customer is responsible for the shipping method and any shipping costs incurred when returning the faulty device to an Authorized Motorola Solutions repair center.
Based on the country of purchase, Motorola Solutions may also cover, or include, two-way shipping for the damaged or defective device. Eligibility for two-way shipping will be confirmed during the repair submission orocess.
CUSTOMER RESPONSIBILITIES
Serial Numbers. If device orders are submitted via Motorola Solutions' Partner Hub, OCC, or CPQ ordering systems, the hardware serial numbers) for three (3) year Essential Service and Essential Software, as well as five (5) year Essential Service, and three (3) and five (5) year Essential Service with Accidental Damage and Advanced Replacement, will be automatically captured and included in the Service Agreement.
If five (5) year Essential Service or three (3) and five (5) year Essential Service with Accidental Damage and Advanced Replacement is purchased within 90 days of device shipment, the Customer must provide a complete list, preferably in electronic format, or by completing a Service Order Form (SOF), of all hardware serial numbers to be covered under the Agreement.
Initiating Repair. When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return Material Authorization (RMA) number for each faulty BWC device. The Customer can submit a repair, and request an RMA, via the Partner Hub Portal, or by contacting the Motorola Solutions' Service Desk. If two-way shipping is included, the customer can generate a shipping label via Partner Hub, or by contacting the Motorola Solutions Service Desk. The Return Material Authorization (RMA) must be included with the device when shipped to the Authorized Motorola Repair Center.
• Only the BWC device should be returned for repair. The battery must be removed before shipping the device to a Motorola Solutions Repair Center.
• Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips. • The SIM card must remain in the device, and intact, when the device is shipped to a Motorola Solutions Repair Center. If the SIM card is removed, or if any evidence of SIM card tampering is found, including disassembling of the device, the warranty will be null and void.
Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for repair.
Device software releases. The Customer will be responsible for updating each eligible BWC device with the latest available software and/or firmware, and of advising users of any operational changes that may have been LTE/4G Service. The Customer is responsible for selecting a Motorola Solutions approved LTE/4G Carrier/Provider during the initial ordering process, and for contacting the Carrier and activating LTE service for the device. The Customer is solely responsible for all financial obligations with the selected LTE Carrier.
Wi-Fi Connectivity. The Customer is responsible for providing all Wi-Fi connectivity to the device.
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Removing Customer Data. The Customer is responsible for removing, from the device, any data, video, or other information that the Customer wishes to retain or destroy, prior to sending the device to a Motorola Solutions Repair Center for repair.
Motorola Solutions may provide a Video Evidence Recovery Service for the BWC device, as an additional charge.
Video Evidence Recovery is a best effort service that is dependent on the condition of the device. This service, if applicable, will have a separated Agreement, with Terms and Conditions, outside the scope of this Statement of Work (SOW). Please contact your Motorola Solutions Representative for more information regarding the Video Evidence Recovery Service.
ESSENTIAL SERVICE LIMITATIONS AND RESTRICTIONS
Customer will incur additional charges at the prevailing rates for any of the following activities, which are not covered under this Agreement:
• Replacement of consumable parts or accessories, as defined by product, including but not limited to batteries, cables, mounts, or clips.
• Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and floods that would cause internal or external component damage or destruction. • Repair of problems caused by third parties' Software, accessories or peripherals not approved in writing by Motorola Solutions for use with the device.
• Repair of problems caused by using the device outside of the product's operational and environmental specifications, including improper handling, carelessness or reckless use, or repaired by a third party. • Repair of problems caused by unauthorized alterations or attempted repair. • Non-remedial work, including but not limited to administration and operator procedures, reprogramming, and operator or user training.
• Problem determination and/or work performed to repair or resolve issues with non-covered products; for example, any hardware or software products not specifically listed on the service order form. • Any file or video backup or restoration.
• Completion and test of incomplete application programming or system integration if not performed by Motorola Solutions and specifically listed as covered.
• Use of Software or Firmware releases, except as provided for under the responsibilities outlined in this document.
• Accidental damage, chemical or liquid damage, or other damage caused outside of normal device operating specifications, unless the Customer has purchased the optional Essential Service with Accidental Damage and Advanced Replacement package.
• Cosmetic imperfections that do not affect the functionality of the device.
Where a Body Worn Camera device is submitted for repair that is outside the scope of Service, such repair may be quoted by Motorola Solutions for additional cost in accordance with Motorola Solutions' standard Time and Materials (T&M) rates and terms and conditions. Motorola Solutions will notify the Customer of any incremental charges related to the aforementioned exclusions prior to completing the repair and said repair will be subject to acceptance of the quotation by the Customer.
Software support for unauthorized modifications, or other misuse of the device software, is not covered under this Agreement.
Access to the software and firmware releases for updating the device under this SOW is available only for the device named in the Agreement. Software updates to any additional devices are expressly excluded and Any deriving Agreemenlowhat authores custome purchas subet and or ences or license the ware no execute preten on a under mere ter been Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. 14 MOTOROLA SOLUTIONS QUOTE-3767823
prohibited. Notwithstanding the foregoing, Motorola Solutions may, at its sole discretion, include coverage for other devices.
Any implementation tools not required to support the device software and firmware updates are excluded from coverage.
MOTOROLA SOLUTIONS IS NOT OBLIGATED TO PROVIDE SUPPORT FOR ANY DEVICE:
• That has been repaired, tampered with, altered or modified (including the unauthorized installation of any software) - except by Motorola Solutions authorized service personnel. • That has been subjected to unusual physical or electrical stress, abuse, or forces or exposure beyond normal use within the specified operational and environmental parameters set forth in the applicable product specification.
• If Customer fails to comply with the obligations contained in the product purchase agreement and/or the applicable software license agreement and/or Motorola Solutions terms and conditions of service.
ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE REPAIR AND ADVANCED REPLACEMENT Description of Services and Obligations
Accidental Damage coverage is an optional, prepaid service that adds coverage for accidentally damaged BWC devices. Accidental Damage coverage must be purchased together with, or within 90 days of, a qualifying Motorola Solutions device purchase. This three (3) or five (5) year service offer reduces unexpected expenses related to the repair of the device. Accidental Damage and Advanced Replacement coverage includes all services provided under Essential Service, plus additional coverage for Accidental Damage and Advanced Replacement of the damaged device.
Examples of repairs covered under Accidental Damage include:
• Electrical repair for failures caused by accidental water or chemical damage • Electrical repair for accidental internal damage
• Replacement of accidentally cracked or broken housings. • Replacement of accidentally cracked or broken camera lens or displays. • Replacement of accidentally cracked or broken or missing buttons, knobs, or keypads Repair or Replacement. Motorola Solutions will provide repair or replacement of a BWC device, at its option, with a five (5) business day in-house turnaround time, excluding weekends and holidays, provided the device is delivered to the repair center by 9:00 a.m. (local repair center time), and replacement parts, components, and/or devices are available. Repair may include the replacement of parts, or boards with new parts or complete boards or, at Motorola Solutions option, with functionally equivalent, reconditioned parts, boards, or with a new replacement or refurbished device. All replaced parts, boards or devices will become the property of Motorola Solutions. Turnaround time represents the time a product spends in the repair process; it does not include time in transit, including customs clearance.
Serial Numbers. If the Accidental Damage Service is purchased with the device, in the same order, using Motorola Solutions' Partner Hub Portal, OCc, or CPQ when ordering, the hardware serial number(s) are automatically captured and included in the Service Agreement. If Accidental Damage Service is purchased within 90 days of device shipment, the Customer must provide a complete list, preferably in electronic format, or by completing a Service Order Form (SOF), of all hardware serial numbers to be covered under the Agreement.
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MOTOROLA SOLUTIONS
Initiating Repair. When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return Material Authorization (RMA) number for each faulty BWC device. The Customer can submit a repair, and request an RMA, via the Partner Hub Portal, or by contacting the Motorola Solutions' Service Desk. If two-way shipping is included, the customer can generate a shipping label via Partner Hub, or by contacting the Motorola Solutions Service Desk. The Return Material Authorization (RMA) must be included with the device when shipped to the Authorized Motorola Repair Center.
• Only the BWC device should be returned for repair. The battery must be removed before shipping the device to a Motorola Solutions Repair Center.
• Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips. • The SIM card must remain in the device, and intact, when the device is shipped to a Motorola Solutions Repair Center. If the SIM card is removed, or if any evidence of SIM card tampering is found, including disassembling of the device, the warranty will be null and void.
Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for repair.
Advanced Replacement. Under Accidental Damage and Advanced Replacement Service, Motorola Solutions will provide Advanced Replacement for the damaged device. Motorola Solutions will ship a new or refurbished replacement device to the Customer within two (2) business days of receiving the Customer repair request, subject to availability of replacement devices. Business days do not include weekends or holidays.
The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 30 days after receiving the replacement device. Failure to return the damaged device to Motorola Solutions will result in an additional Customer charge for the replacement device.
When returning a device for Advanced Replacement, device accessories should not be included. Accessories include batteries, chargers or charging stations, cables, mounts, and clips.
Motorola Solutions is not responsible for any accessories that are shipped with the device.
ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS Customer will incur additional charges at the prevailing rates for any of the following activities, which are not covered under this Agreement:
• Replacement of consumable parts or accessories, as defined by product, including but not limited to batteries, chargers, charging stations, mounts, and clips.
• Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and floods that would cause internal or external component damage or destruction. • Repair of problems caused by third parties' Software, accessories or peripherals not approved in writing by Motorola Solutions for use with the device.
• Repair of problems caused by using the device outside of the product's operational and environmental specifications, including improper handling, carelessness or reckless use, or repair by a third party. • Repair of problems caused by unauthorized alterations or attempted repair. • Non-remedial work, including but not limited to administration and operator procedures, reprogramming, and operator or user training
• Problem determination and/or work performed to repair or resolve issues with non-covered products; for example, any hardware or software products not specifically listed on the service order form.
Any sales transaction following Motorola's quote is based on and subject to the errandices or icense of are colexecuted rident no der rement is been Underlying Agreement"*) that authorizes Customer to purchase equipment and/or services or license software (collectively Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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MOTOROLA SOLUTIONS
• Any file or video backup or restoration.
• Completion and test of incomplete application programming or system integration if not performed by Motorola Solutions and specifically listed as covered.
• Use of Software or Firmware releases except as provided for under the responsibilities outlined in this document.
There is a maximum limit of one (1) Body Worn Camera device repair, per contract year, for Essential Service with Accidental Damage and Advanced Replacement.
Where ongoing "Accidental Damage" repair is deemed by Motorola Solutions to be excessive, systemic, or the result of device mishandling, the Customer may be subject to an additional charge. Should the accidental damage continue unabated, the Customer will incur repair charges at Motorola Solutions' discretion and prevailing charges for devices deemed by Motorola Solutions to have been damaged through improper handling, carelessness or reckless use.
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MOTOROLA SOLUTIONS
CommANDCEnTRAL DEMS PLUs SolutIoN DESCRIPTION
OVERVIEW
CommandCentral DEMS provides a suite of
digital evidence management tools that help TraM.cascidentMainSt.Garia,01.25 users contain, organize, and act on large
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amounts of incoming multimedia. These tools
streamline the collection, capture, storage, and
sharing of data from a single location.
By centralizing digital evidence collections,
CommandCentral DEMS removes data silos
and provides users with the storage and tools
they need to get the most out of their critical
information. In addition, users can easily
secure and share content with an intact chain
of custody, to improve collaboration.
Capture Search Organize Manage Share
CommandCentral DEMS Plus is available without any upfront capital investment. Monthly subscription service costs include the software, device management, and storage. Evidence also secures data at rest and in transit to protect communications. This complies with CJIS guidelines and the NIST framework.
THE COMMANDCENTRAL PLATFORM
CommandCentral is an end-to-end platform of interconnected solutions that unify data and streamline public safety workflows from a tip or call to case closure. Through single sign-on capabilities, your personnel can access all software applications with one agency username and password for a more streamlined workflow. The platform puts your agency's data to better use, improves safety for critical personnel, and helps keep your focus on the communities you serve.
MOTOROLA SOLUTIONS QUOTE-3767823
CommandCentral continuously evolves, maximizing the value of existing investments while adopting new capabilities that better meet your personnel's growing needs. With cloud-based services and an agile development methodology through constant user feedback, Motorola Solutions can deliver new features and functionality in a more manageable, non-intrusive way.
VOICE & REAL-TIME RECORDS
COMMUNITY EMERGENCY CALL COMPUTER INTELLIGENCE & EVIDENCE ANALYSIS & JAIL & INMATE
ENGAGEMENT MANAGEMENT AIDED DISPATCH OPERATIONS MANAGEMENT INVESTIGATION MANAGEMENT Figure 1: The End-to-End Platform
DIGITAL EVIDENCE MANAGEMENT
Evidence stored in the tool is easy to search, correlate, and review alongside other case-related information from your CAD or RMS database. Relevant content can be marked and intelligently sorted to quickly locate critical information from a central touchpoint. This unified storage framework allows personnel to make informed decisions from an organized and complete case evidence view, while offering an access control system to allow only authorized personnel to view sensitive information.
Store and Manage - Collections
Evidence is automatically linked based on the tags and metadata attached to those files, helping users find additional contextual information on an incident and build cases quickly. Users can search and filter content to locate additional relevant data to link to a case or incident. • Auto Created Collections - Digital evidence captured by integrated products that provide a Record ID, such as an Incident or Case Number, will automatically be grouped into a Collection. • Manually Created Collections - Users can manually create collections or sub-collections to better organize individual files and related items.
• Bulk Actions - Easily download, share, and edit specific details of multiple files in a group • Manual Upload - Upload digital evidence from 3rd parties directly into an existing collection or while creating a new collection to build your case.
Interagency, Judicial, and Community Sharing
Easily share digital evidence with trusted organizations and community members using our secure sharing features.
• Trusted Organizations, Authenticated Sharing - Share digital evidence collections with other agencies and judicial partners in a secure portal accessible by authenticated users.
Unauthenticated - Quickly share evidence with the community for public information requests. Links can be password protected to add a level of security.
11 MOTOROLA SOLUTIONS QUOTE-3767823
Al Assisted Redactions and Transcriptions
Protect confidentiality and save time with our Al Assisted Redaction and Transcription Services. • Al Transcription & Summaries - Generate transcriptions on-demand or set up automations to create transcriptions for video and audio files with an Al generated summary. • Al Assisted Video and Audio Redactions - Receive suggestions for objects and information commonly redacted
- Video Object Detection - Identifies and tracks objects commonly redacted; such as heads (faces), license plates, screens, and documents.
- Audio Detections - Use Al to auto-detect common sensitive data found in audio; such as names, phone numbers, and medical interactions.
- Manual Redactions - For simple projects, manual redaction tools are available.
Current MSI Ecosystem Integrations:
• CommandCentral Responder Starter, Mobile Field Responder Application SmartControl Mobile App for Body Cameras
10-21 Police Phone
CAPE-Equipped Drones
Smart Transcription for 9-1-1 call recordings
ViQi - Voice Activated Al
Records Management
- Flex Records
PremierOne Records
- CC Records / RMS
Third Party Integrations
Import and export of data from some 3rd party software is available in some instances. Talk to your sales team for more details.
DEVICE MANAGEMENT
Easily manage, configure, deploy and monitor in-car and body cameras in CommandCentral DEMS. • Body Cameras are checked out to a given officer with assignment records showing the history of use for the device.
• In-Car Video systems are configured with a list of officers who are authorized to use it. When an officer logs into the device, they are marked as the owner of any evidence created by the device. • Rapid Checkout Kiosk allows users to quickly check out pooled body cameras at the beginning of a shift with an easy-to-use interface.
• User Preferences - In-car and Body cameras can be configured to remember preference settings for each user, including alert volume level, haptic notifications, screen and LED brightness and more. • Automatic Video Upload: Videos are automatically uploaded to CommandCentral DEMS and linked based on officer name, or group recordings.
• Device Dashboard: See a detailed, easy-to-understand overview of your body cameras and in-car video systems at a glance, including their battery levels, memory levels, last checkout, and location. • In-field tagging: Categorize and review body camera footage while still in the field, via the SmartControl iOS/Android/Windows app.
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MOTOROLA SOLUTIONS
Supported devices include:
• SVX converged Radio Speaker Mic and Body-Worn Camera
• V700 Body Cameras
• M500 In-Car Camera System
CLOUD SECURITY AND COMPLIANCE
Proactive Security Design
Security is proactively incorporated into the design of our applications, not applied reactively when incidents occur. Applications undergo security reviews at each phase of their development and continue with ongoing assessments after deployment to find and repair vulnerabilities.
Compliance with Industry Best Practices
Our cloud solutions comply with key industry best practices for security, including NIST Security and Privacy Controls for Information Systems and Organizations (800-53), ISO 27001, 27017, 27018 - Specification for an Information Security Management System, and Criminal Justice Information System (CJIS) Security Policy. We conduct continuous and comprehensive risk assessments following the guidelines and best practices provided by NIST and ISO.
Cybersecurity Champions Imbedded in Product and Service Teams Over 350 specially trained and certified Cybersecurity Champions ensure that a culture of cybersecurity is instilled into the fabric of our product and services teams. Programmers receive ongoing security training and updates on the latest hacker tactics so they can layer security into every stage of the application development process.
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COMMANDCENTRAL RESPONDER STARTER WITH Evidence Solution
DESCRIPTION
CommandCentral Responder is a mobile solution for frontline Responders. This includes an application for iOs and Android.
The Responder with Evidence solution (also known as Responder Starter) allows users to capture media, record notes, tag items and link them to cases / incident records. Depending on which feature flags are enabled, a customer can gain access to different sets of features. Using a note, users can capture a group of photos in one go and then tag them or link them all as a group. Responder uploads media automatically once captured, making the process easy for users. Media is removed automatically from a user's device after a customer defined retention period. Users can set up the application easily by downloading the application from App Store or Play Store, and simply logging in with their MSI account.
NOTES AND MEDIA CAPTURE
Responder with Evidence allows a user to create a note and capture media and associated text. Users can use the note either just to group a set of media together (as they capture it) or to add additional explanatory text as they capture details. Users can capture audio, video and photographs in this collection. This means users can attend a scene and immediately capture a collection of media before working out how to tag or link it. Users can view a full size version of a photo and can zoom in to view it at larger scale. •ill vodafone UK a 13:24 nirvestore URA 15:28 vodafone UK 13:26 + 89% • < Workspace Note Workspace Note NOTE 2 of 3
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MOTOROLA SOLUTIONS QUOTE-3767823
IMPORTING MEDIA
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Users can import media (photos, audio, video and files such as PDFs) from their Note gallery or file system - allowing them to use media files shared to their device by Add Link to Import from Photos members of the public. This feature can be enabled or disabled using per agency Import from Files configuration (if an agency does not want to use this capability they can turn it off). Importing Delete Note
TAGGING
Users can choose to tag a note, which will tag it and all media within it. Tags provided are those configured by the agency and are shown grouped by categories defined by the agency. Selected tags will then show on the note. As with all media, in CommandCentral Evidence, tags are used to manage and set the retention period for media. In addition to manual tags, Responder can be configured to set a default "Responder Media" tag on every media item uploaded by Responder. This The I'm
allows agencies to set a default tag & retention period for anything captured by Responder. QWERTYUIO P
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LINKING TO RECORDS
Users can link a note to an incident record contained in the CommandCentral Consolidated Records View - to relate the note & media to the incident and ensure they are shown in the Consolidated Records View.
The incident record summary shown in Responder contains key data for the record - Report number, Incident Type, Involved officers & Incident Start & End Date.
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AA QUOTE-3767823
MOTOROLA SOLUTIONS
Users can:
• Link to an incident record already on a user's device - Any incident records for which a user is already added as an involved officer will be automatically downloaded to their device.
• Link to an incident record by search:
- A user can search for an incident record using a simple free text search, searching for any incident record for the agency in CC Records that the user has permission to view • Create a new incident record if one does not exist (not available with Flex - see below) - User can create a new incident record (providing summary details above). - User will be provided with the Report number separately - Responder application will detect creation of incidents (from Responder) with duplicate Report numbers, warn users and allow them to resolve conflicts.
The exact behavior depends on whether the customer is using:
• Responder with CommandCentral Evidence connected to Flex 14:29 1
- Flex generates law incidents (typically created from CAD). These law incidents are uploaded to CC Records and user can link to these. Whenever Cancel Link to Incident Record there is a case number to link to there will be a law incident in Flex and this Q Ms302
will be pushed to CC Records. As a result, users can't create incident record summaries in Responder, they can link to law incidents created in Flex.
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• Responder with CommandCentral Evidence connected to P1 RMS MS302, Abandoned Vehicle
- P1 RMS manages case reports in case folders. If there is a case report, then Meurig Sage
P1 uploads this to CC Records and users can link to it. - If there is a case folder in P1 RMS but no case report then users can create an incident record summary in Responder, adding the case number - allowing the user to link media to the case.
• Responder with CommandCentral Evidence standalone (with CommandCentral Records Starter capability)
- Users can create incident record summaries or link to ones that have already been created
- Incident records have to be manually created in Responder (or the awertyuiop CommandCentral Evidence/Records web UI) - they aren't imported from asdfghi k
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MOTOROLA SOLUTIONS QUOTE-3767823
TIMELINE 12:36 •11 = 40
Users can view previous notes in their timeline: M Responder To Do All Items
• Update a note later with further information;
• Refer back to them later when completing a report; Today, Dec 13, 2023 • Notes (and associated media) are kept on the device in a user's timeline for E Note
an agency configured period - configured in CC Admin (default is 30 days).
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The timeline is separated into a To Do and All Items view. 10:59 8 1
The To do view shows notes that a user has added, that are either less than 24 [ Note
hours old or that have not yet been linked to an incident record. Users can manually move a note out of the To do view if they don't intend to link it to an Also incident record. However, typically users are encouraged to capture media and 10:58 82 then link it. This provides an easy way for users to see notes they still have to deal with. E Note
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The All Items view shows all notes on a user's device so they can find older notes & evidence that they need to refer to. 10:57 6 1 01 [ Note
SYNCHRONIZING DATA
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Notes & media files are automatically uploaded to CommandCentral Evidence - a 10:13 8 2 01
synch indicator is shown on the note to show data is being uploaded, and an indicator is shown on each media item to show that the media item is being -... uploaded.
When a user signs out of Responder app, if they have unsent data (notes & evidence) then Responder will alert the user that they have unsent items - allowing them to ensure they are in an area of coverage and wait for sync to complete.
AUTHENTICATION AND SECURITY
CommandCentral Responder prevents unauthorized users from accessing the data transmitted to and from mobile devices through an HTTPS connection with FIPS 140-2 Transport Layer Security (TLS) v1.2 encryption.
All user requests and other user data are protected by Azure Government services.
To access the system, a user authenticates against the CommandCentral Identity Management system. If desired, the identity management system can be setup to federate authentication against a customer identity management system such as Azure AD.
Customers can enable multi-factor authentication.
• If a customer uses CommandCentral Identity Management directly then multi factor authentication can be enabled for any or all users (at customer decision). If enabled then users need to enter a username & password and a second factor which is either a one time passcode sent by email or a one time passcode or authentication approval enabled via a separate app (Ping ID). • If a customer uses federated authentication then the federated auth system authenticates the user. In this case the customer identity management will implement the multi factor authentication. For instance, Azure AD can enforce multi factor authentication and allows a one time passcode to be provided via email, SMS or via the Azure authenticator app.
MOTOROLA SOLUTIONS QUOTE-3767823
In addition, Responder uses a PIN code (or optionally biometric unlock) that is used to allow users to unlock their app after inactivity timeout. Sign in online is required once per shift to access online data.
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