RFP] 1] SM
COT PROPOSFLFORNS.
PRICE FORM 2
ANNUAL COST SHEET
THREE YEAR BASE TERM
Proposer American Guard Services, Inc.
LABOR
WEEKLYHOLIDAY YEAR 1 YEAR 2 YEAR3
PERSONNEL
HOURS
PAY PATES NIL RATES
RATE Annual Cost Annual Cost Annual Cost
Security Personnel( 1) 40 $ 17, 00 $ 27. 14 $ 39. 36 S 35. 36000 S 35360.00 5 3516000 Security Personnel 12) 40 $ 17. 00 S 27. 14 $ 39.36 $ 35, 36000 5 35, 360.00 S 3536000 Security Personnell3) 40 5 17.03 $ 27. 14 $ 39.36 S 35, 36000 5 35. 36000 $ 35, 36000 srr. an 099,9 131 ss $ 17. 00 5 27. 14 S 39. 36 S 8,398.00 5 8. 398,00 $ 839000 TOTAL Ibsen
Prsbnorglormpr may vary for 2, 2 m03 Total S 110.47600 5 114, 475. 00 S 114, 478.00
BENEFITS
Health Vscaton YEAR 1
YEAR 2 YEAR3
PERSONNEL 11 Employees Benefit$ Days Sit UWy Anal Cost Annual Cal Annual Cost Security Personnel 1) 1 $ 0. 49 0 0.25 5 1, 536. 81 5 1, 536.81 $ 1, 53681 Security Personnel l2) 1 $ 0.49 0 0. 25 $ 1, 536,81 5 1. 536.81 $ 1, 536. 81 Security hrsmnt4 0) I 5 049 0 025 5 1, 536.81 5 1, 536.81 5 1. 53681 srrrar rrrw..ulo I 5 049 0 0. 25 5
364. 99 5 36499 5 364, 99
TOTALPreftaoaoI Hours bene/IH may voryforl, 2 and 3 Totals $ 4,975.42 5 4,97542 $ 4.97542 EQUIPMENT YEAR1 Year2 Year
EQUIPMENT OESCAIPIgN IMAM Ram Annual Cost Anal Cost Annual Cost Cell Phone
Monthly Costof
1 50 5 60100 5 60000 $ 600.00
COI Phone
Tablet
Monthly Cost of
1 5 80.00 $ 960. 00 5 960.00 $ 96000
a Tables
Other other Other TOTALS Totals $ 1. 56600 5 1. 560. 00 S 1,560.00 0114E4 MMENSES YEARI Year2 Year3
EXPENSES DESCMPTION OWN, Rate Annual Cost Annual Cost Anrval Con Uniforms Included In OH
Overhead Overhead 40, 869, 38 $ 40. 869. 38 $ 40,869. 32 Profit Profit S 2043469 5 20,43469 5 20.43469
TOTALS other
Totals $ 61.304.07 $ 61. 304.07 S 61, 304. 07
Additional Se tyke Rates- MseMETermRate BMR, R Bnl Rate EXPENSE DESEMPIION Pay Rah
Year Veer 7013
Security Personnel Unarmed S 17.00 S 2714 S 2214 5
27. 14
SecurityOther o Pesonnel
Pr. 0 Form 2
Page I
err 111. Oot '
CDSt PROPOSAL FORMS.
PRICE FORM 3
ANNUAL COST SHEET
TWO YEAR CONTRACT EXTENSION PER100
Proposer: American Guard Services. Inc
LABOR
WEEKLYPAY RATES BALI. RAMS
HOLIDAY YFAR 3 YEAR
PERSONNEL
HOURS
RATE Annual Coil Annual Cott
Security Personnel 111 40 18.00 5 1833 $ 4108 $ 37,44000 $ 3744000 Security Personnel( 21 40 18.00 $ 28. 33 $ 41.08 S 37,44000 S. 37,44000 Security Personnel( 3) 40 18.00 $ 28. 33 5 41. 08 s 37,440.00 S 37. 44000 Security Personnel( 41 9. 5 S 18.00 $ 28. 33 $ 41. 08 $ 8. 892. 00 S 889200
TOTAL Hoursaafstenogbba ratesmny aryfprl,2ai3 Totals S 121,212.00 S 121. 212. 00
BENEFITS
YEAR YEARS
PERSONNEL 11 Employees Health Benefit$ Vacation Days
SRA dFI Annual Cosy Annual Cost
Security Personnel ll) 1
0. 55 0 0.26 5 1,67896 $ L678.96
Security Personnel( 2) I
055 0 036 1, 678. 96 5 1, 678. 96
Security Personnel( 31 I S 055 0
026 5 1, 678. 96 5 1. 678. 96
Security Personnel 141 I S 055 0
0. 26 S 39875 S 39875
TOTAL Hours ProfesyaWbeN/l6 may TTryfor 5, 2 pM5 Totik 5 S. 435. 53 S 5,435. 63
EQUIPMENT
YEAR Tsar
EQUIPMENT DESCRIPTION RUnlb Rata Annual Cost Annual Cost Cell Phone
Monet Cost of
1 50 $ 600. 00 $ 600.00
Cell Phone
Tablet
Monthly Cost ofa
1 5 8000 $ 960. 00 $ 960.00
Tablet
OtherOther TOTALS 00 Totals $ 1, 560. 00 $ 1, 550'
OTHER EXPENSES
YEAR1 Year2
EXPENSES DESCRIPTOR Units Rate Annual Coq Annual Ont
UnIorms Included In OH
Overhead Overhead 39. 051. 10 $ 39.05110
PAX Profit S 19, 52555 S 19. 525 55
TOTALS Other Totals 5 58, 576. 65 5 58,576.65
Additional Service Rates- EWmbn Period 9
EXPENSE DESCRIPTION Pay Rete
8 r l3'1:
Security Personnel Unarmed 5 1800 S 2833 S 2833
SecurityOther Personnel
Price Form 3
Page l
RFP' 2122- 001
COST PROPOSAL FORMS
Attachment 4 Price Forms for RBTC Cost Proposal
Proposer: American Guard Services, Inc.
Use Price Form worksheets 14 to complete the cost proposals. Enter your Proposer name on each worksheet Save and rename the file with your company name, submit the file on the flashdrive, and include hard copies with proposal.
Pricing shall include all costs associated with providing the Security Services for the RBTC including but not limited to, direct labor, medical and other benefits, training, uniforms and other direct costs, indirect costs, profit and overhead, and all other expenses necessary to perform the work. Provide additional narrative detail to explain the prices quoted in the schedules; supplemental pages shall be provided to show all cost details.
Should extra services be operated at the direction of City, Contractor shall be compensated at the Additional Service Rate included in the cost proposal, and that compensation shall be in addition to the Total Annual Cost specified in the Cost Proposal.
1. Price Form 1: Total Contract Term
Provide Total Annual Costs for Base Years and Option Years
2. Price Form 2: Annual Cost Sheet Three Year Base Tenn Provide Pay Rates and Line Item Costs for Base Term Years
3. Price Form 3: Annual Cost Sheet—Extension Years
Provide Pay Rates and Line Item Costs for Option Years
It'Required Fdrrnr
11. Required Forms
Proposers are required to complete Attachment 4 Cost Proposal Forms, Attachment 5 Federal Transit Administration Requirement Certifications, including DBE documents, Attachment 7, Checklist Form, Attachment 8, Addenda Acknowledgement Form, and Attachment 9, Proposer Questionnaire.
Please see the attached:
Attachment 4 Cost Proposal Forms
Attachment 5 Federal Transit Administration Requirement Certifications, including DBE documents.
i Attachment 7, Checklist Form
Attachment 8, Addenda Acknowledgement Form
Attachment 9, Proposer Questionnaire
AMERICAN OWNED 1 56 1
AMERICAN OPERATED
Attachment 5
Form A
FEDERAL TRANSIT ADMINISTRATION REQUIREMENT CERTIFICATIONS The Contractor certifies that the materials/supplies offered in this procurement comply with all FTA Requirements and Regulations incorporated in Agreement Sections1 through 18 and listed below:
1. Incorporation of Federal Transit Administration ( FTA) Terms
2. Federal Changes
3. No Government Obligation to Third Parties
4. Access to Records and Reports
5. Fly America
6. Clean Air and Federal Water Pollution Control Act
7. Energy Conservation
8. Government-wide Debarment and Suspension
9. Program Fraud and False or Fraudulent Statements and Related Acts
10. Lobbying Restrictions
11. Civil Rights Laws and Equal Opportunity
12. Disadvantaged Business Enterprises (DBE)
13. Prompt Payment
14. Employee Protections
15. Veteran' s Employment
16. Substance Abuse
17. Termination
18. Violations and Breaches
Not Applicable
Date: 7/ 22/ 2021 /;
Signature:
Company N me: A eri Guard Services, Inc.
Title: Executive Vice President
Request For Proposals# 2122-001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 5— Form B
Lobbying Restrictions
The undersigned certifies, to the best of his or her knowledge and belief, that:
1. No Federal appropriated funds have been paid Or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form- LLL, " Disclosure Form to Report Lobbying," in accordance with its instructions.
3. The undersigned shall require that the language of this certification be included in the award documents for all sub-awards at all tiers ( including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.
4. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $ 10, 000 and not more than$ 100, 000 for each such failure.
s"
S . na u
4 r tractor's Authorized Official
Gera d Gregory, Executive Vice President
Name and Title of Contractor's Authorized Official
7/22/ 2021
Date
Request For Proposals# 2122- 001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 5—Form C
PROMPT PAYMENT AFFIDAVIT
Contractor will place a check in the appropriate box below that applies to this payment request. Re: Payment Request No.
I, Gerald Gregory( Name), the EcahveWeP dant( Title- e.g., President, Vice President, etc.) of American Guard services, Inc. ("Company"), do state the following with regard to payments made under Contract No. Contract"):
1. Subcontractors, at the first tier, both DBE and non- DBE, who completed work and were listed for payment on the prior Payment Request No._, were paid no later than thirty( 30) business days after Contractor received payment from City.
2. Copies of invoices and cancelled checks for subcontractors at the first tier who were paid under the prior payment request have been delivered or mailed to the City. In addition, Contractor has attached to the current Payment Request all lien waivers for prior subcontractor payments and any other documentation required by City. (Failure to attach all required documentation to the Payment Request or forward cancelled checks and invoices to the City may cause the Payment Request to be rejected by City.)
3. All retainage amounts withheld from any subcontractor who satisfactorily completed its portion of the contract work, including punch list items, were paid to the subcontractor(s) no later than thirty
30) business days after it satisfactorily completed its work, whether or not City has paid said retainage amounts to Contractor. Attach a copy of the cancelled check evidencing payment of each retainage amount.
4. _ There was no delay in or postponement of any payment owed to a subcontractor, whether periodic payment or retainage amount, except for good cause and after receipt of prior written approval from the City.
5, The Contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the Contractor' s receipt of payment for that work from the City. In addition, the Contractor is required to return any retainage payments to those subcontractors after the subcontractor' s work related to this contract is satisfactorily completed and within 30 days of Contractor' s receipt of the partial retainage payment related to the subcontractor' s work.
Attach a copy of the written approval from the City.
American Guard Services. Inc.
Company Name
to
1d ory
Print Name
Date: 7122/ 2021
Subscribed and sworn to before me this 1'L day of 30( 9 20 LI Request For Proposals# 2122-001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 5— Form D
DBE UTILIZATION FORM
The undersigned Contractor has satisfied the requirements of the solicitation in the following manner (please check the appropriate space):
Al The Bidder/Offer is committed to a minimum of 0. 00% DBE utilization on this contract.
Date: 7/22/ 20000211,,
i
Signature:
A nn Guard Services, Inc.
Title: Executive Vice President
Request For Proposals# 2122- 001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 5- Form E
PROPOSED DBE PARTICIPATION (OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.
Signature of participating DBE is confirmation of willingness to participate on this project. The following information comprises the DBE Utilization percent stated in the DBE Utilization Form.
Company N/ A
Address N/A
City, ST, ZIP N/A
Phone Number N/A
Fax Number N/A
Contact Name N/A
Contact Email N/A
DBE Certifying N/ A
Agency
Type of work to be N/A
performed
Annual Dollar value N/A
ofjarticipation
Signature of N/A
participating DBE
Company N/ A
Address N/ A
City, ST, ZIP N/A
Phone Number N/A
Fax Number N/A
Contact Name N/ A
Contact Email N/A
DBE Certifying N/ A
Agency
Type of work to be N/A
performed
Dollar value of N/A
participation
Signature of N/A
participating DBE
Request For Proposals# 2122- 001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 7 Proposal Checklist
PROPOSER' S NAME: American Guard Services, Inc.
Proposals shall be provided in an 8- 1/ 2" x 11" format and be submitted in three- ring binders, one original, so marked, and five ( 5) copies, marked " Copy," and one electronic copy. if documentation provided is incomplete, the Proposer may be considered nonresponsive and ineligible for award of contract.
Proposers are requested to submit this Checklist and the following information, as detailed in Section 2 of this RFP.
Description Proposer's
Reference or initials
Page#
Cover Letter Section 2
Table of Contents Section 2
Operating Methodology Section 2
Proposer Qualifications Section 2
Related Experience Section 2
Proposed Staff Section 2
Program Implementation Section 2
References Section 2
Financial Statements Section 2
Cost Proposal Itemized Form Attachment 4
Signed FTA Requirements Certifications Attachment 5,
Forms A-E
Checklist Form Attachment 7
Addenda Acknowledgement Form Attachment 8
Proposer Questionnaire Attachment 9
Name of Proposer initialing checklist: Gerald Gregory
Proposer's
Signature:
Title: Executive Vice Presiden
Date: 7/ 22/2021
57 Attachment 8 Addenda Acknowledgement Form
PROPOSER' S NAME: American Guard Services, Inc.
PROPOSER hereby acknowledges that he/she has received the following Addenda:
Addendum # 1
Signature
or
Addendum# Signatu
Addendum # Signature
Addendum # Signature
Addendum # Signature
Request For Proposals# 2122-001
Redondo Beach Transit Center( RBTC) Security Services
Attachment 9 Proposer Questionnaire
1. Proposer's Legal Name: American Guard Services, Inc.
2. Mailing Address: 1125 W 190'^ St.
City/ State/Zip Code: Los Angeles, CA 90248
Telephone: 800-441- 1808
E- mail Address: jgregory© americanguardservices.com
3. Authorized Representative Name: Gerald Gregory
Title: Executive Vice President
Telephone: 800-441- 1808 E- Mail: jgregory© americanguardservices. com
4. Business is a Disadvantaged Business Enterprise (DBE)? Yes 0 No 21
5. Please check all classifications that apply to your business? WBE MBE SBE
6. Business Type? Corporation ® Partnership Association or Sole Proprietorship 0 Joint Venture 0
7. Number of Years in business? 23 Yrs.
8. Number of Years under present name? 23 Yrs.
9. Number of Years under former names? NIA
list name and number of years)
10. Describe services Security Guard Services, Patrol Services and Crossing Guard Services provided:
11. Do you have any affiliated businesses? Yes No 21
If yes, list subsidiary or division, or name parent company, its principals and addresses:
N/ A
12. Has the Business failed to complete a contract within the past five years? Yes 0 No El If Yes, list the date client, and reason for termination below:
N/A
Request For Proposals# 2122- 001
Redondo Beach Transit Center( RBTC) Security Services
Proposer Questionnaire— Page 2
13. Is any litigation pending against a contract? Yes 0 No 21 If Yes; please explain:
N/A
14. Is proposer aware of any real, potential or perceived conflict of interest? Yes No 81 If Yes, please explain:
N/A
15. City of Redondo Beach Business License Number:
If not a current license holder, Business License will be required before initiation of services.) Declaration of Non- Collusion
The undersigned certifies under penalty of perjury that this bid is genuine and not sham or collusive, or make in the interest or on behalf of any person, firm or corporation not herein named; that the bidder has not directly or indirectly induced or solicited any other bidder to put up a sham bid, or any other person, firm, or corporation to refrain from bidding, and that the bidder has not in any manner sought by collusion to secure to secure himself/herself any advantage over other bidders.
The undersigned, and on behalf of the business named above, certify that the information provided in this questionnaire is true and correct and being cognizant of the pages, documents, and attachments contained herein, agrees to provide the City of Redondo Beach with the services described in the Request for Proposals. All cost proposals are certified to be firm for a period of 180 days from the deadline for proposal submission, July 26, 2021.
Respectfully submitted,
Name of Company: American Guard Services, Inc.
Address: 1125 W 190'" St.
City/ State/Zip Code: Los Angeles, CA 90248
Authorized Signature: ita.
Printed Name: Ger- • cre_or l/ Title: Executive Vice President Telephone: 800-441- 1808
Date: 7/ 22/2021
Request For Proposals* 2122- 001
Redondo Beach Transit Center( RBTC) Security Services
AdditibmatAttachetnenta'
Additional Attachements
Please see attached.
AMERICAN OWNED 157 1
AMERICAN OPERATED
DATE( M% VOIYIYYI
11/ 22/ 2020
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D ESCRIPTION OF OPERATORS I LOCATIONS/ VEHICLE!( ACORD lel, AM/one/ RemoraOks4W. may b. MtecMo n mem apace le n WITe d)
CANCELLATION
CERTIFICATE HOLDER
SHOULD EXPIRATION THE DATE BOVETHEREOF. OF.NO
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THE 6XPIMTWN DATE THEREOF,NOIICE
Evidence of
Insurance
ACCORDANCE WITH THE POLICY PROVISIONS.
AUTHORIZED REPRESENTATNE
R. L. Ring, Jr./ I.INDS
01888.3014. ACORO CORPORATION. All rights reserved.
ACORO'13,( 2014io1
The:ACORD' name land; Iogoiere registered rarks:ofACORD IMRn251, 0401
State of California
Secretary of State
CERTIFICATE OF STATUS
ENTITY NAME:
AMERICAN GUARD SERVICES, INC.
FILE NUMBER: C2019169
FORMATION DATE: 10/ 01/ 1997
TYPE: DOMESTIC CORPORATION
JURISDICTION: CALIFORNIA
STATUS: ACTIVE ( GOOD STANDING)
I, ALEX PADILLA, Secretary of State of the State of California, hereby certify:
The records of this office indicate the entity is authorized to exercise all of its powers, rights and privileges in the State of California.
No information is available from this office regarding the financial condition, business activities or practices of the entity. v
4 rH
Y
9 HOFIN WITNESS WHEREOF, I execute this certificat
tv 4% 9A, and affix the Great Seal of the State of
1 ,V:4 m California this day of August 06, 2019.
Vr--4-(2 -"Qt F
4, HM
C.9L[ FONSP ALEX PADILLA
Secretary of State
YpaaaSner2619)
Bureau of Security and Investigative Services
C:1• 0
P.O. Boz 989002
eneonC e^ West Sacramento, CA 95798-9002
DEPARTMENT of CONSUMER nFFnss eye r t , . 916). 322-4000 PRIVATE # gR ' t)'?ERATOR
License No. PP012969 g . z1..: / Valid Until: 09/30/ 2023 iFOR
Receipt No. 8389
AMERICAN GUARD SERVICES, INC In accordance with the provisions of 1125 W 190TH ST Division 3, Chapter 11. 5 of the Business GARDENA, CA 90248- 4303 and Professions Code. the company. named hereon Is issued a Private Patrol
Operator License Renewal.
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Constance Butts:
CAC Acceptance Corporation finances insurance policies for American Guard Services (AGS). With revenue of over$ 100 million, AGS has significant insurance needs and respective premiums. We have been financing AGS' s insurance policies for over a decade. We finance all of their policies including worker' s compensation, automobile, general liabilities, and a large umbrella policy.
t
as they ays timely pay their
SAGSpecifically,
has maintained
re
excellent
cords indicate theyihave always paiditimely, and there have been nos30- late
a, and no 30- day late payments in the last 24
day late payments in the last 12 months,
months.
If you have any additional questions regarding their credit rating, please let me know.
Sincerely,
Andy Ring
Vice President
Tel: 713.524. 1691 or 888.422.7755
3673 Westcenter Dr Houston, TX 77042
of ( d acac
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www caaccg.
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0 ZURICH North America Surety Phone: ( 610)- 727- 5642
2000 Market Street, Suite 1100
Fax :( 610)- 640-9410
ZURICH Philadelphia, PA 19103
To whom it may concern:
Zurich American Insurance Company and/ or its subsidiary, Fidelity and Deposit Company of Maryland, are prepared to provide surety credit to American Guard Services, Inc for single projects of$ 6 million and an aggregate uncompleted backlog of$ 25 Million. Zurich/ F&D is rated" A" (Excellent) with a financial size category- of XV($ 2 billion +) by AM Best and has a US Treasury Ltmit exceeding$ 700 million.
If American Guard Services, Inc. is awarded a contract and requests that we provide the necessary Performance and/ or Payment Bonds, we will be prepared to execute the bonds subject to our acceptable review of the contract terms and conditions, bond forms, appropriate contract funding and any other underwriting considerations at the time of the request.
Our consideration and issuance of bonds is a matter solely between American Guard Services, Inc and ourselves, and we assume no liability to third patties or to you by the issuance ofthis letter.
We trust that this information meets with your satisfaction. If there are further questions, please feel dee to contact me.
Sincerely,
Michael Matyjasik, Account Executive
Zunch American Insurance Company
Fidelity and Deposit Company of Maryland
A member of the 0 Zurich Financial Services Group
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1125 W 190th St. DAILY ACTIVITY REPORT
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Table of Contents
Table of Contents
Section 1— GENERAL INSTRUCTIONS 1
1. 1 Reporting for Duty 1
1. 2 Receiving Your Briefing
1 1. 3 Uniform Appearance 1
1. 4 Knowledge of Assignment 2
1. 5 Public Relations
2 1. 6 General Rules of Conduct 2
1. 7 Safety
3 Tripping and Stumbling Hazards: 4
Slipping Hazards'
4 Reporting Hazards'
4 1. 8 Absences and tardiness 5
1. 9 Going off duty
5 Section 2— GENERAL PROCEDURES 6
Who
6 Which?
6 What?
7 D. When?
7 Where?
7 Why and How?
7 2. 1 Report Writing - Outline 8
2. 2 AGS Dispatch
8 Section 3— Specific Post Orders 9
3. 1 Hours of Service 9
3. 2 Reporting for Duty 9
3. 3 Uniform
9 3. 4 Basic Duties
9 Bomb Threat
10 Receiving a Bomb Threat Call 10
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Table of Contents
Active Shooter
11 Good Practices for Coping with an Active Shooter Situation 11 After Incident
11 Communication and Report Writing
12 Daily Activity Reports
12 Incident Reports
12 Passdown Logs
12 Code of Ethics
13 Access Control (Site Specific Procedures)
14 Opening and Closing Procedures
14 14
Employees
14 Solicitors
Visitors and Guests
14 Vendors and Contractors
15 Deliveries
15 Dealing with Unwelcome Visitors
15 Company and Customer Property
17 Disturbance, Vagrant, Suspicious Person
18 Elevator EntrapmenflElevator Emergencies
19 1. Elevator Emergencies
19 2. Elevator Non- Emergencies
19 Emergency Procedures
21 Emergency Procedures Police Response
21 Emergency Telephone List
21 Foot Patrols
23 23
Interior Patrols
23 Exterior Patrols
Parking Structure
24 Medical Emergency
25 Photograph Taking on Property
26 Non Commercial Use'
26 Commercial Use:
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Table of Contents
Power Outage 27
Radio Etiquette 28
REQUIREMENTS 28
General Communications Guidelines 30
3. 5 EMERGENCY CONTACTS 31
Section 4— Emergency Procedures (General) 32
4. 1 Overview 32
4.2 Fire Procedures 32
Section 4.3 Contacting First Responders 35
4.4 Bomb Threats' 36
Section 5—Forms 37
Bomb Threat Checklist 38
Action to Take Immediately After Call 40
Bomb Threat Procedures Signature Page 41
Section 6— Duty Monitor Procedure 42
Section 7— Security Officer Instructions 43
Section 8— New Memorandum 44
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Section 1— GENERAL INSTRUCTIONS
Section 1— GENERAL INSTRUCTIONS
1. 1 Reporting for Duty
All officers are required to report for duty sufficiently in advance of the start of their shift check-in, receive briefing and be posted at the scheduled shift time.
1. 2 Receiving Your Briefing
The Field Supervisor or Lead Officer will inform you of any changes in the Post Instructions, or any specific orders, and will make you aware of any unusual conditions that exist. Read the pass downs so that you will be aware of anything that the off-going officer may have forgotten to pass on. Read the DAR's for all shifts since your last shift.
1. 3 Uniform Appearance
You are required to report for duty in full uniform. If you have the uniform on, you must wear it properly.
Never allow others to see you with the shirt unbuttoned, shirt tail out or other departures from a good appearance. Only issued uniform items and badge are permitted.
LOOK SHARP Arrive for duty well groomed, with your uniform clean and pressed, shoes shined, hair neatly trimmed and combed, and clean shaven.
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4 Your uniform is a reflection upon yourself and the company—keep it clean and professional.
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Section 1— GENERAL INSTRUCTIONS
1. 4 Knowledge of Assignment
Leam everything that can be known about your assignment. The Post Instructions are on the Post at all times, and you should read them daily. Read the Procedure Memorandums daily
to ensure that you are familiar and up-to-date with all current activities. And be sure you receive complete and detailed briefings from the security officer you are relieving.
1. 5 Public Relations
The officers at [ REDACTED] are viewed as representatives of the Client, and the image it projects. The first impression is the most important and lasting one. In judging the professional qualifications of an officer, the public will look to the officer's bearing, attitude, appearance, ability to effectively communicate, and the courtesy.
A pleasant attitude and smile will go a long way in developing good relations with the people you contact while on duty.
Initiate contact with the people who approach you. Promptly acknowledge their presence.
Greet the person and give them your full attention. A simple " Good morning, sir or" No, Sir" or" Good afternoon Madam", will serve to accomplish this goal.
Remember basic courtesy and respect. Utilize a " Yes Sir", or " No Sir when engaged in conversation.
1. 6 General Rules of Conduct
The conduct of the officer shall always be professional, courteous and tactful.
Apply enthusiasm and interest to your assigned duties. Be friendly, but never fraternize with the clients employees, guests or visitors.
The officer will not make or receive personal telephone calls while on duty.
The officer will not receive personal visitors at, nor bring pets to the post.
The officer will not permit anyone to loiter around the duty station. This includes employees, visitors or others unless they are acting in an official capacity.
The officer is accountable for the legibility, accuracy, and disposition of all reports related to the assigned duties.
The officer is responsible for maintaining the Duty Station, all equipment and materials assigned to the Post.
Radios, televisions or non- post related reading materials are not permitted on the Post at any time. Personal articles belonging to the officer are not to clutter the desk or duty station. All items not related to your duties are to be kept from plain view, or left at home.
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Section 1— GENERAL INSTRUCTIONS
The officer will not use foul, vulgar or blasphemous language while on duty or in uniform.
Any racial, ethnic, sexual or religious comment, aspersion or slur made by an officer while on duty or in uniform or that reflects on the company, will result in disciplinary action.
The officer will not use any client equipment such as copy machines, typewriter, etc. for personal use.
The officer will not use employee or staff offices, work stations or conference rooms for any purpose.
The officer is required to have a valid B.S. I. S. card permit in possession at all times while on duty.
1. 7 Safety
Safety can be defined as the condition of being safe, the quality of avoiding whatever exposes one to danger or harm.
As mature adults, we know what safety means and how to avoid danger and harm.
However, we must be reminded to avoid carelessness, which means" not exercising due care".
While on duty, always exercise due care to protect yourself from the hazards associated with the job. Discover the hazards and be aware of them... not just for a little while...but at all times.
Falling, slipping and stumbling have historically been the security officers chief hazards.
Watch your footing and move cautiously. Look where you are going and exercise care when stepping over items in the way.
Use special care in areas that are not familiar to you, and areas that are dark. Never step blindly into any area, take nothing for granted, and remember that a passage way that may have been clear earlier could have had obstacles moved into it before your next tour.
Consider the surface conditions, wet and cold weather add to hazards that already exist and create new hazards. Test slippery surfaces carefully. Use hand rails on stairways and steps. Wear shoes that give sure footing.
Loose gravel, littered areas, tools left out, and scattered wires are safety hazards waiting for someone to be careless.
Above all, be alert, be observant for all safety hazards, protect yourself from those hazards and do a service for the client ( and yourself) by listing safety hazards on your Daily Activity Report.
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Section 1— GENERAL INSTRUCTIONS
The following are examples of tripping, stumbling and slipping hazards and how to prevent them from happening:
Tripping and Stumbling Hazards:
Objects and materials in walkways
Objects and materials on stairs
Extension cords, power cables and air hoses across doorways Insufficient lighting along common walkways
Preventing Tripping and Stumbling:
Watch where your feet are going
Keep alert at all times
Walk, don' t run
Don' t try stepping on objects, go around them
Slipping Hazards:
Wet floors, stairs or walkways
Wet shoes
Water, Oil, Grease of chemicals on walkways
Smooth floors or stairs
Preventing Slipping:
Take special caution after or during rain
Wear shoes with non-skid soles and rubber heels
Don't run on wet floors
Clean small water or oil spills when possible
Reporting Hazards:
Always report any of these hazards to the client by writing them in your Daily Activity Report. Where the situation is chronic or sufficiently dangerous, complete a special Incident Report on the hazardous condition.
American Guard Services, Inc. is most concerned with your safety and we insist that all safety rules, and common sense, be practiced at all times. The old slogan, " Work safely AMERICAN OWNED 14 I
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Section 1— GENERAL INSTRUCTIONS
today and be back tomorrow" is much more than mere words. Your family, the client and American Guard Services, Inc. all care, so do your part and exercise caution at all times.
American Guard Services, Inc. has established our Safety Award Program, which is strictly voluntary. However, you are encouraged to participate in this program as you are financially rewarded for ensuring your own health and safety.
1. 8 Absences and tardiness
If you are not going to work your scheduled shift, you must notify the AGS Office or Dispatch a minimum of four( 4) hours before the scheduled start of your shift. Do not call your Post; doing so may result in disciplinary action. If you miss work due to an illness, you may be required to furnish a doctor's release before returning to work. If you are going to be late for work, call AGS Dispatch. Failure to report for duty without calling the office ( no call, no show), is not permitted and may result in termination. Any unexcused absence may result in termination. Excused absences are sickness, death in the immediate family, jury duty and Military Service, if proper notice is provided. Excessive absenteeism or tardiness will result in disciplinary action up to termination.
1. 9 Going off duty
You may not leave your Post until properly relieved, except when the schedule calls for such action. Each Security Officer is responsible for maintaining our relationship with the client. Proper relief means a trained officer, in full uniform and capable of performing security duties. If your relief is not in uniform, Is unable to perform proper duties or in any way may injure our client relationship, It is your responsibility to notify a Supervisor and remain on duty until the Supervisor gives you instructions. When a relief is scheduled and your shift has ended, you must remain on duty until a relief is obtained. Notify AGS Dispatch that your relief hasn't arrived by ten ( 15) minutes after the scheduled end of your shift.
Inform your relief of any changes in the Post Instructions, or any specific orders, and make your relief aware of any unusual conditions that exist.
Once you have been properly relieved, you are to leave your post immediately. No officer is to remain in or near the facility. You are only to be at for the purpose of conducting official business ( i. e., working, briefing oncoming officer's, picking up your paycheck, etc.). Any officer who does not comply with this procedure will be subject to disciplinary action.
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Section 2— GENERAL PROCEDURES
Section 2— GENERAL PROCEDURES
There are three principles to report writing:
1. Transmission of information
2. Establish records for later reference
3. Keeping others informed
Organization and presentation of reports can be best accomplished by providing answers to the following:
Who
Furnish complete identification:
Full name ( s)
Complete address (es)
Badge or clock number
Home address, if necessary
INCLUDE NAMES OF ALL PERSONS INVOLVED IN THE INCIDENT:
Person ( s) injured
Person ( s) called and those who arrive at the scene of the incident( time called and time of arrival is important information)
Witness (es)
Person ( s) consulted
Person ( s) having any responsibility directly or indirectly with the incident Each person completing a report should, of course, properly identify himself/herself Which?
This part of the report should be so complete in every detail that anyone reading the report could go directly to the exact scene of the incident.
Example- Details should include which:
1. Building
2. Machine
3. Section
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Section 2— GENERAL PROCEDURES
4. Switch
5. Department
6. Wire
7. Aisle
8. Etc.
What?
This phase of the report should include precise details as to what, what series of events took place, what combination of incidents led to the situation, etc. When describing what happened, always write your report in the order that it happened.
Example - In case of fire:
1. What burned?
2. What caused the tire?
3. What evidence is left to help evaluate total damage? D. When?
This should be the simplest part of the report since a witnessed incident is relatively easy to time. When reporting the incident, it is important to include and record accurate time date related to the important details. That is, who was contacted? What did they say? When did they arrive on the scene? Etc.
Where?
This part of the report will include the location of objects, areas, and people involved that might or might not be directly concerned with the incident. When describing the "where" phases, there can generally be some overlapping of the "which" part of the report.
Why and How?
Since these phases overlap, they can generally be included as a single incident on a report. Only state your observations, statements of others and factual data. Do not include opinions not borne out by evidence.
CAUSE OF INCIDENT:
Example- If a person slipped on an oily floor:
How did oil get there?
Where did it come from?
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Section 2— GENERAL PROCEDURES
How long had it been there?
How was the area lighted?
How did the person who fell happen to be in the area at that time.
LANGUAGE
A poorly prepared report may leave a reader with erroneous impressions or a complete lack of understanding.
If technical terms are necessary, provide an explanation if report might be read or used by persons not completely familiar with the terminology used.
Avoid profanity and slang. The use of profanity is usually evidence of a person' s inability to express themselves.
Use simple, direct sentences.
2. 1 Report Writing - Outline
If an incident occurs on your shift, you will be asked about it. Your report is your way to be prepared to answer questions intelligently. A well prepared incident report can provide answers when you are not there. It is our job to provide our clients with the information they need to make decisions. By preparing clear, concise information, we can avoid embarrassment.
Upon determining that an Incident Report is required, call AGS Dispatch at 1- 800-662- 7372 to obtain a report number and inform them that you need an Incident Report picked up.
2. 2 AGS Dispatch
All officers are required to call the AGS Dispatch Center according to the scheduled times posted at the Security Desk. These calls are mandatory, and punctuality is absolutely necessary. The only time an officer may not make a call-in, is during an " emergency situation'? All call-ins are to be listed on your Daily Activity Report.
These call-ins are of extreme importance and are scrutinized closely by Field Supervision and Dispatch. The system is designed to assist our clients and to ensure our officers' safety.
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Section 3— Specific Post Orders
Section 3— Specific Post Orders
3. 1 Hours of Service
Security officers are assigned to this post seven days per week, 24 hours per day. Shift times need to be identified here.
3. 2 Reporting for Duty
Officers are to report for duty in complete uniform and ready to begin their duties. Arrive sufficiently in advance of you shift so that you may meet with the duty manager, receive any special instructions, call to report on duty ( 1- 800-40 GUARD), pick up necessary equipment and be on duty outside the building as scheduled. You must not be late.
3. 3 Uniform
The uniform for this post is the standard military style uniform with white shirt and tie. The tie is not optional! Always appear in a neat, clean and pressed uniform. No variations to the standard uniform are to be worn.
3. 4 Basic Duties
Security officers are assigned to this facility to provide a highly visible deterrent presence.
You should remain visible to the general public at all times when not on break. Some guidelines are as follows:
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Bomb Threat
Bomb Threat
The majority of bomb threats are false alarms, meant only to disrupt or disturb the normal work of a person or company. However, at no time should any call be regarded as just another false alarm. It is the responsibility of Security to respond with a sense of urgency and purpose as if each threat were real. Security is to alert the proper authorities and assist Building Management.
Receiving a Bomb Threat Call
If Security receives a bomb threat over the telephone remain calm and carefully listen to what is being said. Keep the caller on the line as long as possible.
Obtain as much of the following information using the Bomb Threat Check List in " Section 5— FormsTM.
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Active Shooter
Active Shooter
An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area; in most cases active shooters use firearms( s) and there is no pattern or method to their selection of victims." Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is required to stop the shooting and mitigate harm to victims. 'Because active shooter situations are often over within 10 to 15 minutes, before law enforcement arrives on the scene, individuals must be prepared both mentally and physically to deal with an active shooter situation."
Good Practices for Coping with an Active Shooter Situation If you are involved in an active shooter incident, the following practices will assist you in coping with the situation:
Be aware of your environment and any possible dangers
Take note of the two nearest exits in any facility you visit If you are in [your] office, stay there and secure the door If you are in a hallway, get into a room and secure the door As a last resort, attempt to take the active shooter down. Wien the shooter is at close range and you cannot flee, your chance of survival is much greater if you try to incapacitate him/ her.
After Incident
Collect documentation of the events and secure all evidence/ video.
Assure all related parties have been notified of the incident, including corporate executives, legal counsel, and insurance providers.
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Communication and Report Writing
Communication and Report Writing
Communication and report writing are extremely important to the success of the security program at [ REDACTED]. On duty officers receive an enormous amount of information each shift. It is essential for ALL information received by Security to be properly documented and passed on to other security team members. At the beginning of each shift, it is the responsibility of each security officer assigned to [ REDACTED] to seek out all information previously received by Security.
There are a number of locations where information can be documented and/ or retrieved.
These include Daily Activity Reports ( DARs), Incident Reports ( IRs), and Pass Down Logs.
What is written on all of these documents may be significant in the future. It is not uncommon for them to be used as evidence in civil or criminal proceedings in the future.
Always try to be accurate and use good descriptions so that others who are reading the documents will be able to understand what happened during a particular shift or incident.
Daily Activity Reports
The Daily Activity Report, ( DAR) is similar to a journal or diary for recording all activity while on duty. Always start a DAR with a record of who was relieved what equipment was received. End the DAR with the name the oncoming relief officer the equipment being passed down. Write the DAR as the events occur, do not write it in advance or wait until the end of shift. Unusual or significant events should be written in red ink. Never erase or BLUE out on the DAR. Draw a single line through the mistake.
Incident Reports
Incident Reports ( IRs) are completed whenever an unusual or significant event takes place. The IR should contain detailed information about the event ( the DAR should contain only a brief comment about the event). A separate IR should be prepared for each event. If unsure whether or not an IR is required, write one anyway. This will allow someone else to decide if it is necessary.
Passdown Logs
Passdown Logs are used to pass on information from one shift to another.
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Code of Ethics
Code of Ethics
Security employees are required to abide by our Business Code of Conduct and Ethics Policy. If there is any question or conflict between this manual and the American Guard Services, Inc. Business Code of Conduct and Ethics Policy, the Business Code of Conduct and Ethics Policy will serve as your guide.
If a security employee is arrested, indicted, or charged with a criminal violation, or is issued a moving traffic citation, the security employee must inform the account manager prior to the start of his/ her next scheduled shift.
Unauthorized use, possession, or disposal of any of the clients or our material or equipment, or the removal of the same from the property is prohibited without the authorization of the applicable authority.
Security employees will not enter any offices or tenant spaces unless it is lawful, necessary, and/ or connected to the discharge of their duties.
Security employees shall promptly document in writing any complaint made against any security employee and must inform the account manager.
Security Supervisors may attempt to resolve the complaint, but shall never attempt to dissuade any person from lodging a complaint against any security employee.
Security Supervisors shall follow the established site- specific procedures for processing complaints.
Security employees shall not engage in off-duty employment or have an interest in an activity that may interfere with their employment.
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Access Control (Site Specific Procedures)
Access Control (Site Specific
Procedures)
The following material is provided as a guideline for writing access control procedures that are site specific.
Opening and Closing Procedures
Document the opening and closing procedures for the facility Employees
All vehicle and pedestrian entrances are secured during non- business hours. After-hours entry may be gained by using an authorized security access card.
Employees without valid access cards will not be able to enter the facility after hours without assistance. These persons must go to the lobby doors, or a garage ramp, which is equipped with an intercom in order to communicate with the Security Command Center.
The Security Professional will attempt to confirm a legitimate need to enter the facility.
However, Facility Management reserves the right to refuse access to any person not possessing a valid access card. No one is to be let into a suite or an office without the appropriate keys.
Solicitors
Solicitors are not allowed in the facility at any time. Security should immediately request they leave the facility. If a tenant calls in reference to a solicitor in the facility, Security should notify Facility Management. If possible, Security should attempt to locate the solicitor and ask them to leave the facility immediately. If they refuse, call the Law Enforcement Department.
Visitors and Guests
During business hours it may be difficult to recognize visitors and guests. Officers must be alert to clues that an individual that is not a regular employee/person authorized to enter the facility. An individual who appears to be lost or confused, or who asks for directions to a specific area or office is a general indication they are a visitor or guest.
Security should be courteous and helpful while at the same time attempt to determine if the individual has legitimate business in the facility. Check the memorandum book and pass down log to ensure they have not been denied access to the facility.
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Access Control (Site Specific Procedures)
After-hours, if a visitor or guest attempts to gain access to the facility, normally they will not be able to get into the facility. If they contact Security for entry into the facility, their identity and authorization for access must be confirmed BEFORE they are let into the facility. Security should suggest that the individual contact, by phone, the person inside the facility they are visiting and request they come to the entrance to let them in. Verbal authorization to Security by a tenant over the phone is not sufficient to grant a visitor or guest access into the facility. Tenants must come to the entrance, and escort their visitor or guest. If an individual somehow manages to gain entry into the front entrance, they must not be allowed to enter further into the facility without their identity and authorization for access being verified. Once again, the individual must contact the person they are visiting and have the person come to the entrance to escort them.
Vendors and Contractors
When contractors are requesting access to the facility after hours, their authorization to enter must be verified prior to access being granted. Once access has been granted, contractors and visitors must sign the after-hours log.
Vendors and contractors must have prior authorization to enter the facility. They must park in the appropriate location and make contact with Security or Facility Management to have their authorization to be on premisesverified.
If written authorization for after-hours vendor/ contract access cannot be found, contact Facility Management for authorization.
Deliveries
After hour delivery vendors are permitted through the Loading Dock entrance. These vendors include, but are not limited to FedEx, UPS, etc. Do not turn away a delivery vendor unless specifically instructed to do so.
Food delivery vendors are not permitted to make deliveries after normal business hours. The vendor must provide security with an employee name and contact number. The vendor must sign in on the vendor sign log and wait for the tenant to arrive at the main lobby desk for food pick- up.
Security personnel will NEVER accept any delivery or packages from/for employees unless authorized to do so.
Dealing with Unwelcome Visitors
Any people drinking alcohol or loitering on the property are to be asked to leave. If they resist, notify Law Enforcement if they refuse to leave.
When dealing with an incorrigible or any other unwanted visitor, remember that they are on private property and you are the representative of the facility owner.You should always AMERICAN OWNED 1
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Access Control (Site Specific Procedures)
try to reason with the person first and if this does not work then notify Facility Management, and or Law Enforcement if authorized to do so by the sites procedures.
Try to keep a visual sighting of the person until the Law Enforcement arrive so that you can help them find the person.
It is important that you follow the preceding steps in allowing access to visitors and vendors. When you are not sure about what to do, do not let them in. Remember to record all information in your Daily Active Report, including a government issue I. D. number, license plate number of their vehicle, ( if possible) and the location of the occurrence.
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Company and Customer Property
Company and Customer Property
Any property issued to you, such as keys, phones, uniforms, reports, gas cards, or other equipment must be returned at the time of employment termination, or whenever your Supervisor requests such. You may be required to pay for any lost or damaged items, where such is permitted by law.
It is your responsibility to understand the equipment you use to perform your duties. Good care of any equipment that you use, as well as the conservative use of supplies, will benefit you. If equipment is not working properly or appears unsafe, please notify your Manager immediately so that repairs or adjustments may be made. The improper, careless, negligent, destructive or unsafe use or operation of equipment can result in disciplinary action, up to and including termination of employment.
You may not inappropriately use the employer's property. Employees are trusted to act responsibly, reasonably and maturely, and to use good judgment in the use of al; - provided communications and computing devices, including but not limited to:
The internet
All forms of printed and electronic media
Copying devices (scanners and copy machines)
Telephones
Cell phones
Portable/wireless PDAs
Desktop and laptop computers; and
Remote a res/dial- up hardware and software devices
Employees may not use provided computers or other electronic devices to transmit, store, or download materials that are threatening, maliciously false, or obscene. Facilities, equipment, technology and resources are the property of the employer for business use and to help you do your job. The employer reserves the right, at all times, to review and open all e- mails, listen to voice-mails, and otherwise inspect and review the contents of all computers and other electronic devices.
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Disturbance, Vagrant, Suspicious Person
Disturbance, Vagrant, Suspicious
Person
When security is notified of a Disturbance, Vagrant or Missing Person, the officer/supervisor responding will obtain the following information:
Description of problem
Description of person(s) involved
Exact location of incident
Any weapons which might be involved
During business hours, the Director of Security or Building Manager will determine if the Police Department should be notified. During non- business hours, the Shift Supervisor will decide whether to notify the police. If the individual involved has been observed committing criminal acts or acting in a suspicious manner, and the situation warrants it, the police should be contacted to investigate. The responding Security Professional will maintain observation of the individual, but will avoid confrontation, if possible.
If the decision is made to approach the individual, extreme caution should be exercised.
Every effort will be made to ensure the confrontation is within camera coverage so that the Command Center Operator can observe and record the incident. If possible, more than one officer should be dispatched to the scene.
Upon approaching the individual, the Security Professional will inform the person that they are currently being observed and recorded by camera. Once identity has been established, determine the nature of the individual' s visit. If the individual does not have a valid reason for being on site, ask them to leave. If they refuse to leave, advise them that the Police Department will be notified.
At no time will a Security physically touch anyone, except in self-defense or defense of others, and then only to the reasonable degree necessary to protect themselves or someone else from injury. Security Professionals have no police powers and should conduct themselves accordingly.
Always attempt to isolate the problem without bringing excessive attention to the situation.
Remember, the individual may have legitimate reasons for their actions, and nothing should be done or said which would prove to be an embarrassment.
An Incident Report should be completed on all such situations, no matter how minor it may be. Also, the Director of Security must be notified any time the police are called.
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Elevator Entrapment/Elevator Emergencies
Elevator Entrapment/Elevator
Emergencies
1. Elevator Emergencies
In the event of an Elevator Emergency, please follow the following procedures:
Contact [ Specialized Elevators Refer to folder 6 at the lobby Console for Number or the Emergency Contact on page 16 of the Post Orders] if instructed by Building Management, Engineering, Facilities or Security.
Ask for an ETA (Estimated Time of Arrival), the First Name, Last Name Initial of the [Specialized Elevators] representative.
If someone is stuck in the elevator and is panicking, call the local Police and Fire Departments.
If the Fire Department arrives before the[ Specialized Elevators] representative, inform First Responders that[ Specialized Elevators] personnel are on the way and provide the ETA information. Allow First Responders to determine the best way to proceed.
Contact your Supervisor, as well as the building' s the Security Manager, Chief Engineer and/ or the Building Management with updates and any other relevant information.
If the person trapped in the elevator pushes the emergency button, he or she should be connected to [ Specialized Elevators]. Security personnel should contact Building Management, regardless of Elevator Company's expected response.
Generally, Building Management prefers that the Elevator Company respond to all calls before First Responders are notified. However, if someone is stuck in the elevator and panicking, allow First Responders to proceed with resolving the situation.
2. Elevator Non-Emergencies
In the event of an Elevator Non- Emergency, please follow the following procedures:
If the elevator is disabled during business hours, contact the Security Management and Building Management to place a service request with the Elevator Company.
If the elevator is disabled After-Hours, contact [Specialized Elevators] for Next Day Service to avoid overtime charges. The exception to this policy is the event of an elevator entrapment or the disabling of the freight elevator cab. In those AMERICAN OWNED 1
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two cases contact Building Management and Engineering for further instructions.
Put the affected elevator cab into Independent mode from the Elevator Cabinet if instructed by Building Management or Engineering. This will eliminate the usage of a malfunctioning elevator cab by an unsuspecting tenant or building staff member.
NOTE: Put out the "Elevator Out of Service" signage by the elevator cab if instructed by Building Management. Make sure Out of Service Signage is put on every floor so the tenants are updated.
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Emergency Procedures
Emergency Procedures
During an emergency, Security's primary responsibility is to protect life, including one' s own life, followed by the protection of property- It is of critical importance to know appropriate response procedures before an incident occurs. While on duty, good preparation involves imagining an emergency situation occurring and decide how you would best respond to it. Also, frequently review this emergency procedures section to help familiarize you with the appropriate responses. In case of any emergency that is not addressed in these Post Instructions, or if you are unsure about what to do, immediately call your supervisor for assistance.
Emergency Procedures Police Response
The Police Department will be contacted when:
a. Directed by a member of Management.
b. An Officer personally observes a potential life or property threatening situations, and there is not time to contact supervision. Situations like this include, but are not limited to: armed assault or intrusion, vandalism, burglary, arson, traffic accidents, and rioting or fighting.
How to contact
In life threatening emergencies, dial 9- 1- 1 and state the need for police assistance. For all other police incidents dial { INSERT LOCAL NUMBER).
Identity yourself by name and title
Given the nature of the emergency
Give the address and major cross streets
Emergency Telephone List
AGENCY/COMPANY CONTACT TELEPHONE NO.
PollcelFirelMedlcal Emergency Emergency 911
Police Department Non-Emergency REDACTED]
Fire Department Station# 61 Non-Emergency REDACTED]
Security Command Center
ABC Realty Building Mgt Office
Name Building Manager
Name Building Engineer
American Guard Services, Inc. Field Supervisor
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Emergency Procedures
Name Janitorial Manager
Fire Systems Company Simplex Name
Elevator Company Specialized Elevators 24/ 7 Emergency REDACTED] Power
Water
Dison Control
American Guard Services, Inc. Contact Numbers
Name Title Number
REDACTED] Director of Security REDACTED]
REDACTED] Chief Engineer REDACTED]
REDACTED] Property Manager REDACTED]
REDACTED] Assistant Property Manager REDACTED]
REDACTED] Parking Manager REDACTED]
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Foot Patrols
Foot Patrols
Interior Patrols
During interior patrols of the facility, Security Professionals should be checking for doors found unlocked that should be locked or doors that are locked and should be unlocked, broken locks, non- operating lights, property damage and obvious safety issues, such as water spills. All such observations should be noted in your Daily Activity Report or Incident Report, or other designated reports, in addition to any verbal reports you make.
Emergency access and egress is extremely important. If while patrolling, you find emergency access/exits locked or blocked ( by furniture, boxes, tenant property, trash), the Security Professional, if safe to do so, should:
Immediately remove any items from the emergency access/exit path Deposit the items (trash empty boxes) in the appropriate place Contact facility maintenance for removal of items (during business hours) Notify Facility Management of immovable items in emergency access/exit paths
Make an entry on the Daily Activity Report( DAR) noting what was found, where it was found and whether or not it was removed ( and how).
Some duties are looking for:
Anyone not authorized to be the facility or in particular areas Lights that are out, including exit signs.
In addition, look for hazards such as obvious spills or an obviously dangerous condition on the property. Such hazards may lead to slip and falls and other injuries. If you observe such a condition immediately report it to the appropriate person and warn others in the vicinity of the hazard.
All such observations should be noted in your Daily Activity Report or Incident Report, or other designated reports, in addition to any verbal reports you make.
Exterior Patrols
During exterior patrols officers should look for cracked doors or windows, broken sprinklers and landscape damage, any debris on the property, exterior lights that have burned out, and any vandalism such as graffiti Check that all exterior doors of the facility that are supposed to be locked are in fact locked. All such observations should be noted AMERICAN OWNED 123 I AMERICAN OPERATED
Foot Patrols
in your Daily Activity Report or Incident Report, or other designated reports in addition to any verbal reports you make.
Parking Structure
When on a parking garage patrol, check all parking structure garage lobbies, stairwells, visitor parking spaces. Be observant of reckless driving or unusual incidents in the parking garage. All such observations should be noted in your Daily Activity Report or Incident Report, or other designated reports, in addition to any verbal reports you make.
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Medical Emergency
Medical Emergency
For minor injuries which are sufficiently serious to require medical treatment, yet which are not expected to require hospitalization ( i. e., minor slipping, tripping, etc.) assist the patient as
requested and notify personnel and log the information in the DAR. Completion of an Incident Report is necessary and will be helpful for future references. If the individual who is injured refuses medical attention, be sure to state that fact in the Incident Report.
Procedures for serious injury such as heart attack or other emergency illness requiring CPR or First Aid:
1. Call 9- 1- 1 and request the assistance of paramedics o Provide specific information such as the nature of problem, condition of victim, first aid that has been administered, etc.
o Remain on the line until the 911 operator terminates the call
2. Obtain assistance from others, if possible
o Ask someone to remain with the victim
o Request assistance with crowd control
o Ask if there is a doctor available
3. Notify the facility General Manager and Director of Security
4. Dispatch security or facility personnel to the building entrance for escort of paramedics
5. DO NOT move the victim unless he/ she must be moved from a dangerous situation, such as fire, smoke or chemical fume
Procedures for medical emergencies ( non-life threatening):
1. Obtain as much information as possible concerning the illness or emergency
2. Respond to the location of the injured/ill person, assess the situation and assist as appropriate to the circumstances
3. Call 9- 1- 1 if appropriate UPADATE FOR LOCAL CARE CENTER If a customer requests a 9- 1- 1 emergency call be made by security, inform them that they must make the 9- 1- 1 call personally. Advise that the 9- 1- 1 operators mandate this so that all informational questions may be answered directly. Afterward, ask the customer if they require your assistance with anything else.
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Photograph Taking on Property
Photograph Taking on Property
Non Commercial Use:
People may take pictures on property and in the lobby for their own enjoyment and noncommercial use with either a hand held camera/ video camera, smart phone or with use of a tri- pod.
No permission is needed, but Security Professionals should always monitor camera usage and approach if any photo-taking or filming begins to look unusual or suspicious.
If after discussion you conclude that the pictures are for non- commercial use, Security Professionals are to let the person be. If Security Professionals suspect the pictures being taken are for commercial use, see below under" Commercial Use".
Commercial Use:
If the Security Professional sees someone taking pictures with cameras of any type and equipment that could be construed as professional/commercial, the Security Professional will report by radio that they are approaching the individual and give their location to their Command Center so that the operator there can focus in on the scene (when applicable).
The Security Professional will then approach the individual( s) and ask if they are planning on using the pictures for commercial purposes.
If the individual( s) answers " yes", the Security Professional must ask WHO their point of contact is within the building that has given them clearance to take the photographs. If the individual( s) give a point of contact, the Security Professional must contact their Supervisor to verify.
If the individual( s) does not have a contact, the Security Professional will call the appropriate client contact. If they are not available, they will contact ( INSERT NAME HERE). One of these individuals will get the relevant information to clear the request.
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Power Outage
Power Outage
In order to prevent damage to equipment and building facilities it is the responsibility of Security to ensure that Engineering and Building Management personnel are immediately notified the event of a power outage emergency.
When a power failure occurs, the Command Center Operator will make a Code Bronze announcement over radio channels 1 and 3 to notify Security and Engineering to respond to assigned areas.
The Shift Supervisor will respond to the escalators and if necessary, reset them.
During normal business hours, the Security Command Center Operator will notify Building Management.
After hours, the Security Command Center Operator will notify the on- duty engineer, who in turn will notify the Building Manager.
The Ground Floor Kiosk Officer will respond to the Fire Command Center and check the alarm panel status. If the power failure lasts more than several seconds the emergency generator will start and supply power to building emergency systems. During the power failure, electronically- controlled building systems will fail safe.
Security will assist Engineers as directed by the Building Manager or Engineering.
The Shift Supervisor will respond to the Fire Command Center to verify the fire panel is functioning properly.
The Command Center Operator will take action to ensure all security systems are brought back to full operation.
The Command Center Operator will complete a detailed Code Bronze Incident Report.
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Radio Etiquette
Radio Etiquette
This section describes the proper use of radio and other communication tools by Uniformed Security personnel.
Common Radio Call Signs
A Andy N Nancy
B Boy 0 Oscar
C Charlie P Pat
D Dan 0 Queen
E Eddie R Romeo
F Frank S Sam
G George T Tom
H Harry U Union
Ida V Victor
J John W William
K Kate X X-Ray
L Larry Y Yankee
M Mary Z Zero
REQUIREMENTS
Federal Communications Commission
Rules and regulations of the Federal Communications Commission ( FCC), govern the authorization for licensing and operation of a radio. Violation of these rules and regulations can result in revocation.
1. Transmit superfluous signals, messages, or communications of any kind on your radio transmitter.
2. Transmit using profane, indecent, or obscene language.
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Radio Etiquette
3. Transmit any false call contrary to regulation of the commission.
4. Have administrative conversations that could be conducted over the telephone.
5. Willfully damage or permit radio apparatus to be damaged.
6. Cause unlawful or malicious interference with any other radio set.
7. Make unnecessary or unidentified transmissions ( e. g., make animal sounds or other sound effects, play music or the radio).
8. Use the radio system for casual conversation, joking, or any other unprofessional communication.
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General Communications Guidelines
General Communications Guidelines
1. While on duty security officers are required to carry a company-issued radio, cell phone, or other means of communication with them at all times.
2. Communications or transmissions over the radio and phone should be brief in nature. They should be spoken in plain, everyday language, in a normal, calm, and clear voice that is easily understood.
3. Sites shall use the military phonetic alphabet. The 10- code system or other phonetic system is not permitted.
4. Except in extreme emergency situations, classified or company- sensitive data, should not be transmitted over the radio or phone.
5. Site-specific call signs will be used in lieu of names and may be based on post assignments or individual officer staffing assignments, or both.
This section is not for every account and needs to be customized for each PO.
Under normal circumstances, security officers are expected to communicate as follows:
Upon going into service— available for dispatch
Acknowledge being dispatched
When on-scene ( at the patients side, at the alarmed door, etc.) When committed to an incident or service call ( advise dispatcher of the type of incident or service call)
Upon returning to service— available for dispatch
When communicating with about an incident or traffic stop, officers should provide as much information as practicable. At a minimum, this information will include:
o Exact location of officer.
o Reason for traffic stop or description of incident that has attracted the officer's attention.
o License number, make, model, year, and color of vehicles involved. o Number and description of vehicle occupants, suspects, witnesses, and victims.
o Weapons involved.
o Request for additional security officers, supervisor, or local law enforcement officers. Note: Local law enforcement can be a local, state, or federal agency.
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General Communications Guidelines
o Potential hazards to responding officers.
o Any information that may be needed later for a report; or any other information considered relevant by the on- scene officer.
3. 5 EMERGENCY CONTACTS
The client representatives listed below are the only persons authorized to issue, change or amend these orders. DO NOT GIVE PHONE NUMBERS OUT TO ANYONE.
Emergency Contact Phone
Police 911
Fire/Paramedics 911
3. 6 CLIENT CONTACTS
The client representatives listed below are the only persons authorized to issue, change or amend these orders. DO NOT GIVE PHONE NUMBERS OUT TO ANYONE.
Contact Name Phone
REDACTED] REDACTED]
REDACTED] REDACTED]
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Section 4— Emergency Procedures (General)
Section 4— Emergency Procedures
General)
4. 1 Overview
Your initial responsibility and prime goal is the protection of life and property. By following established procedures and the use of common sense, these can be achieved. Be ready to act calm when an emergency strikes. Never engage in any life threatening situations.
Try to allow the proper authorities to handle the emergency. Your greatest contribution is to offer your knowledge of the facility to the authorities.
Your best tool in handling an emergency is PREPARATION. Don't wait for an actual emergency to occur to review emergency procedures. While on patrol, try to imagine an emergency situation and determine how you would respond to it. Keep a small list of emergency phone numbers in your pocket so that you won't need to return to the security office to call for help. Review this section of the post orders frequently.
In case of any problem that is not covered in the Post Instructions, or you are not sure what to do, call your supervisor for assistance.
4.2 Fire Procedures
Should a fire or suspected fire occur while you are on duty, proper and immediate response is vitally important. Your actions may save lives and/ or property.
NEVER
1. Attempt to isolate the exact location of the fire, where it is not obvious, prior to the Fire Department.
2. Attempt to put out the fire, prior to calling the Fire Department.
3. Make any assumption that the fire alarm is sounding due to faulty equipment.
Should an alarm sound, call the Fire Department immediately.
Should a Client, Employee or any other person contact the officer advising that they believe a fire may have ignited, obtain the following information:
1. The person' s name.
2. The location of actual or suspected fire.
3. The exact time of notification.
4. Call the Flre Department.
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Section 4— Emergency Procedures (General)
It is essential that the officer remain calm, and initiate appropriate action immediately. It is, therefore, essential that each officer be familiar with the type of fires and fire extinguishers. Charts and descriptive material have been included in this manual for you to study.
If the officer has any questions or feel that they require additional training, the officer must so advise his Security Supervisor.
When it is necessary to call the Fire Department, the officer will take the following action immediately.
1. Advise the Fire Department Dispatcher that there is fire.
2. Identify yourself by name and title.
3. Give the address and major cross street.
4. The reason for contacting the Fire Department - including whether or not it is an actual or suspected fire, the location on the premises, what is burning, if you know, etc.
5. Do not hang up - stay on the line until the Dispatcher has completed his/her questions and has hung up.
6. A Security Officer must meet the fire truck at the point of ingress and direct the firemen to the scene.
7. Respond or have someone in authority go to a conspicuous place so to direct the emergency equipment and personnel to the exact location of the fire.
8. Attempt to extinguish or control the fire if it appears possible.
9. Notify American Guard Services, Inc., Inc's Field Supervisor of the emergency to obtain Management response.
10. Assist the Fire Department, Paramedics, Field Supervisor or Police as directed.
Exception: Where a small paper-type fire is observed in a contained area and it is obvious that it can be put out completely without further spreading, put it out, but remain at the location and call your American Guard Services, Inc. Field Supervisor.
An example of such a fire would be a contained fire in a restroom trash can. If there is any doubt that the fire is controllable, call the Fire Department! It is important that all Security Officer's know the locations and types of fire extinguishers at hand, how to operate them and which type to use against the various types of fires.
As soon as possible, the officer must complete an " Incident Report". The appropriate copy of that report is to be routed to the Client Representative and the usual copy turned over to your Supervisor for our records.
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Section 4— Emergency Procedures (General)
The officer must be certain that the report is accurate and complete in detail. The five ( 5) Ws must be answered which include: "What, Where, When, Who and Why", if known.
It is essential that the exact times of all activities be recorded accurately. This will include the time you contacted the Fire Department, Paramedics, American Guard Services, Inc.
Supervisory Personnel, etc. It is also essential that you record the time that the Fire Department, and others responded to the Site.
The officer will not make any statements to the press or anyone else other than Security Personnel and Fire Department Personnel. Should anyone other than the above question you, that person must be referred to PERSONNEL.
Fire Prevention:
The time to stop a fire is BEFORE it starts, and good housekeeping is an important factor in preventing fires. Be aware of and report:
Rags soaked with flammable liquids not disposed of properly.
Violations of" No Smoking" rules.
Improperly stored flammable liquids.
Cigarettes, cigar butts and matches left smoldering in ash trays, waste baskets, on the floor or elsewhere.
Missing fire extinguishers.
Fire Protection:
Fire prevention consists of minimizing every possible cause of fire. It includes the prevention of careless, ignorant or malicious acts which may cause a fire or create a fire hazard.
Safeguarding Employees—Consists of evacuating and excluding necessary persons from danger areas (see section on Evacuation Procedures).
Fire Extinguishing—Can be done quickly with a minimum of loss only through a thorough knowledge of firefighting equipment and its operation.
After Fire Loss—Can be prevented by guarding materials and equipment so that none can be taken by unauthorized personnel.
In order to protect the lives and property of Employees and the Client, it is of the utmost importance that you know when and how to contact the police and paramedics.
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Section 4— Emergency Procedures ( General)
Section 4.3 Contacting First Responders
Police
The Police Department will be contacted when:
Under the direction of a Client, Supervisor or member of Management.
An Officer personally observes a potentially life or property threatening, and there is no time to contact Supervision. Situations like this, but are not limited to: Armed intrusion, vandalism, burglary, arson, traffic accidents, and rioting or fighting.
How to Contact
In a life threatening emergency:
1. Dial 911 and state the need for police assistance.
2. Identify yourself by name and title.
3. Give the nature of the emergency.
4. Give the address and major cross streets.
5. After consulting the police department, immediately inform Dispatch and Field Supervision of your actions.
Paramedics
Contact paramedics when:
Directed to do so by a Client Representative, your Supervisor or a member of Management.
A potentially life threatening situation is observed and there is no time to call Supervision. Situations like this include, but are not limited to: industrial or personal injuries of apparent nature such as to cause heavy bleeding, loss of consciousness or traumatic shock, seizures such as epileptic or insulin trauma, heart attacks, appendicitis, etc.
Your judgment in these matters is very important. Take no chances; if you suspect an immediate, life or limb threatening situation is occurring, take action immediately.
How to Contact
1. Dial 911, state the need for paramedic assistance.
2. Identify yourself by name and title.
3. Give the nature of emergency.
4. Give the address and major cross streets.
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Section 4— Emergency Procedures (General)
5. After consulting the paramedic service, immediately inform Dispatch and Field Supervision of your action.
6. For incidents not of an immediate nature, dial the regular Police or Fire number.
4.4 Bomb Threats:
Bomb threats may come from several sources, the most frequent being pranks by disgruntled or terminated employees. However, they may be far more serious involving attempts at arson, extortion, or politically motivated action by an extremist group.
Regardless of the implied or assumed rationale of the caller, there are two ( 2) BASIC REASONS why someone would advise you of a bomb in the building:
The caller has definite first-hand knowledge of the bomb.
The caller wants to cause panic and disruption of normal activity at the clients facility.
As a security professional, it is your responsibility to TREAT ALL BOMB THREATS AS A REAL, IMMEDIATE EMERGENCY. To respond in any other way would only mean placing the lives and property of those persons within the facility in the greatest possible danger.
The officer receiving the call must REMAIN CALM AND PROFESSIONAL. It is critical that you set the correct example in order to MINIMIZE PANIC AND DISRUPTION of the facility tenants. Do not use any radios or cellular phones. If you see any one with a twoway radio, cellular phone or pager, ask them to turn the unit off as it possesses a real danger and could detonate a bomb.
1. While the caller is on the line, use the" Bomb Threat Checklist' at your duty station.
2. Ask as many questions as you can and accurately complete the" Checklist'.
3. After the caller has ended the conversation IMMEDIATELY CONTACT THE POLICE DEPARTMENT and advise them of the situation.
4. IMMEDIATELY CONTACT THE DESIGNATED CLIENT MANAGEMENT REPRESENTATIVE and advise them of the situation. Client managerial personnel may issue instructions to evacuate the facility. The security officer will assist in that effort.
5. Contact your Supervisor and advise him/ her of the situation.
6. When the Police arrive, they will take charge of the investigation. Provide them with the relevant information on the threat and provide assistance as requested.
7. If a suspicious package or article is found, do not handle it, notify the Police.
8. It is the responsibility of the Security Officer to complete a detailed " Incident Report" on the situation, prior to leaving the facility at the end of the watch.
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Section 5— Forms
Section 5— Forms
See following pages for forms to be used.
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Section 5— Forms
Bomb Threat Checklist
INSTRUCTION
Be Calm. Be Courteous. Listen. Do not Interrupt the Caller. Notify Supervisor/Security Officer by Pre-Arranged Signal While Caller is on the Line.
Name of Operator: Time: Date:
Callers Identity: Male Female Juvenile Approximate Age:
Origin of Call: Local Long Distance Booth Internal
VOICE CHARACTERISTICS
Loud High Pitch Distinct Raspy Stutter Nasal
SPEECH
Fast Slow Intoxicated Slurred Lisp Distorted
LANGUAGE
Excellent Fair Good Poor Foul
Other
ACCENT
Local Foreign Not Local Regional Race
MANNER
Calm Angry Laughing Coherent Rational
Irrational Incoherent Deliberate Righteous Emotional
BACKGROUND SOUNDS
Machines Trains Bedlam Animals Deliberate
Party Atmosphere Music Street Traffic Voice
Office Machines Quiet Airplanes Mixed
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Section 5— Forms
Bomb Facts
Pretend difficulty with hearing.
Keep caller talking.
If caller seems agreeable to further conversation, ask questions like:
When will it go off?
Certain hour
Time Remaining
Where is it located?
Building
Area
What kind of bomb?
Where are you now
How do you know so much about a bomb?
If building is occupied, inform caller that detonation could cause injury or deaths.
Did caller appear familiar with plant or building by his description of the bomb location?
Write out the message in its entirety and any other comments on a separate sheet of paper and attach to this checklist.
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Section 5— Forms
Action to Take Immediately After Call
Notify the Manager, Safety and Security or Manager, Employee Relations. Talk to no one other than instructed by your Supervisor/Security Officer.
CALLER'S MESSAGE:
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Section 5— Forms
Bomb Threat Procedures Signature Page
Whenever a bomb threat is received by a Security Officer, you are to immediately STOP any use of 2-way radios, pasters, and cellular phones. Under no circumstance should you use any of these devices. Also, if you see any tenants, fellow employees, or spectators with these items, ask them to please TURN THEM OFF.
All Security Officers assigned to acknowledge by signing this form that they have read and understand the Bomb Threat Procedures.
PRINT NAME SIGN NAME ID# DATE
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Section 6— Duty Monitor Procedure
Section 6— Duty Monitor Procedure
All Security Officers assigned to acknowledge by signing this form that they have read and understand the Duty Monitor Procedure.
PRINT NAME SIGN NAME ID# DATE
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Section 7— Security Officer Instructions
Section 7— Security Officer Instructions
YOU MUST KNOW THE DUTIES OF YOUR POST! Study these instructions carefully.
Make sure you completely understand and obey all instructions. Check the instructions for changes every time you come on duty.
Written instructions cannot cover every situation you may encounter. When that happens, using common sense and good judgment will help you make good decisions. Whenever possible, call the Field Supervisor for advice and guidance.
DO NOT share these instructions with anyone who does not have security responsibility at this facility.
Print and sign your name, employee number and date below to verify that you thoroughly understand your duties and responsibilities.
PRINT NAME SIGN NAME ID# DATE
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Section 8— New Memorandum
Section 8— New Memorandum
All Security Officers assigned to acknowledge by signing this form that they have read and understand each new Memorandum.
PRINT NAME SIGN NAME ID# DATE
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AMERICAN GUARD SERVICES
310) 645- 6200 National HQ: 1125 W. 190th St. Licensed
americanguardservices.com Los Angeles, CA 90248 Nationwide August 20, 2021
Attn: Joyce Rooney
Transit Manager
Community Services Department
1922 Artesia Boulevard
Redondo Beach, California 90278
Re: Redondo Beach Transit Center (RBTC) Security Services Proposal —Clarifying Questions sent Via Email
Dear Mrs. Rooney,
Thank you for giving us the opportunity to clarify the questions for the Redondo Beach Transit Center ( RBTC) Security Services proposal. Please see below for our response:
1. Provide an information chart that shows experience with transit operations facilities. The chart should include the agency name, length of contract, type of services provided, project manager.
Texas Department of 2015- Present Security Guard Aaron Pann/ Trans. ortation TxDOT Services Joseph Lopez
City of Downey- Downey 2019-2021 Security Guard Joseph Lopez Transit De. ot Services
State of Hawaii 2018- Present Security Guard Angela Watson/ Department of Services Joseph Lopez
Trans. ortation
Victor Valley Transit, CA 2018-2020 Security Guard Joseph Lopez Services
MSC Fresno Contract: 2019- Present Security Guard Joseph Lopez Santa Fe De sot Services
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2. Provide more detail on the Project Manager' s work experience that includes the agency, the type of security service performed, his role on the project, and the years on the contract.
If we are awarded this contract, Mr. Joseph Lopez will be the project manager for this project. Mr. Lopez has over 25 years of experience in the security industry. In the past few years, Mr. Lopez has managed a variety of transportation security contracts. Mr. Lopez's role included the following:
Ensuring quality control
Ensuring staffing procedures meet their targets
Bring technical, logistical, and technology expertise to the project Connect operations and management needs to the right people Ensuring overall professionalism of security officer force Please reference to question one for Mr. Lopez's role on the projects and the years on the contracts.
3. Provide specific information on the staffing plan that includes the times of each shift, the number of hours of each shift, and how lunch and breaks will be covered.
AGS will provide the following staffing plan:
First shift will be from 6: 00am to 3: 00pm with the security officer receiving a scheduled unpaid one- hour meal break during the shift in accordance with California labor laws
Second shift will be from 3: 00 to 12:30am with the security officer receiving a scheduled unpaid one- hour meal break during the shift in accordance with California labor laws
A Break/ lunch security officer will cover the one-hour meal breaks. Specifically, the one hour during the first shift to cover the first shift' s security officers unpaid one hour lunch break and one hour during the second shift to cover the second shift' s security officers one hour lunch ( meal) break. This break/ lunch security officer will be provided from our field supervisors who will be trained on this contract. Please see picture of one of our field supervisors in one of our marked patrol vehicles. AGS' s National Headquarters is a state- of-the-art " Class A" facility equipped with a multi- million dollar National Dispatch Center, which operates 24 hours a day, seven days a week which includes over 20 marked patrol vehicles operated by our field supervisor.
AMERICAN OWNED I I AMERICAN OPERATED 2
140
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In regard to the ten- minute breaks afforded to the security officers during their shifts; these will be paid breaks with the security onsite able to respond and on duty.
4. The security officers will also act as Transit Ambassadors at the RBTC; explain how the employee training will be designed to ensure they are knowledgeable on transit information.
Please see below for our employee training:
Types of Offered? Description
Training/ Offers
Pre-assignment/ All AGS Officers under the contract will be registered with the State of orientation training California Department of Consumer Affairs, licensed by BSIS and fuffill all other licensing requirement. Moreover, AGS provides all Security Officers with comprehensive pre- assignment training. AGS recognizes that preassignment training Is necessary to familiarize Officers with the normal protocols. Public Relations, Observation and Documentation, Communication and Its Significance, and Liability/Legal Aspects will be covered. AGS security officers will receive training on transit Information, procedures, and protocols.
AGS will ensure personnel receive the following framing: general security officer duties, sexual harassment, property/asset protection access control, safety & fire aid public relations, patrol techniques employee relations, communications, personal appearance/ hygiene, legal aspects use of firearms/restdctions, standard of conduct uniform/ equipment care, fire prevention and protection report writing.
AGS Security Officers receive training in scan and search techniques, facility layout, and report writing.
AMERICAN OWNED I I AMERICAN OPERATED 3
AGS conducts training using Target Solutions' online testing programs, specifically designed for the security industry. Following each seminar topic is a test, for which each applicant must receive a passing grade of at least 80% to be considered for employment.
On- the-job, facility- J AGS has long- standing practices of cross- training Officers in advance for specific or industry- multiple posts. This brings added value. AGS also moves Officers to different specific training posts, so that Officers do not become complacent; all Officers will be fully capable of being utilized in different ways. This also prepares reserve officers to fill positions left vacant due to turnover.
Both formal and informal on-the-job- training ( OJT), updated quarterly, will facilitate continuous improvement and address any negative trends.
Corrective actions will consist of documenting negative trends and applying additional training to ensure that AGS Personnel understand each task breakdown and overall mission.
On-site training will familiarize officers with the local environment and the area to be secured. We will also train officers in public relations and customer service practices tailored to the area.
Annual retraining and / Retraining and recertification will occur for those Guards who may need recertification additional customer service skills ( for example) because they moved posts to a more public-facing position. Recertification may need to occur to ensure the continuation of Guards on the job, per state law. AGS will keep all certifications and licenses current and follow all BSIS requirements for maintaining certification.
A proposed training schedule will be provided to RBTC on an annual basis beginning from the contract start date. It will include title and topic of training, hours, person(s) providing the training, as well as an approved syllabus for any given in- house training.
Advanced, personal J Less Than Lethal Training
development and/or AGS ensures that all Security Officers have satisfactorily completed any continuing education state mandated training requirements, along with any specific training programs required by our clients. Training of our employees is under our direction in coordination with federal and state regulations.
AGS Security Officers are trained to respond to angry, aggressive, or violent people in the conduct of their duties. AGS Security Officers are taught to primarily project a passive, yet visual deterrent against criminal activity. AGS core security training parameters are to avoid physical action against an individual whenever possible, however, at times taking appropriate measures is unavoidable. In these situations, our Officers understand the parameters in which he or she must operate. Officers utilize the specific tactics learned in our scenario- based training exercises. AGS implements a Reasonable Officer Response' model, which uses the widely accepted premise and practice of progressive application of force in response to the level of compliance by the individual to be controlled.
Iterative Processes Offered? Description
During/ After Training
Training Gap A training gap analysis is a comparative tool to find out if the guards Analysis employed by our firm meet both required basic training and any additional education that is specific to the facility and/ or location.
We work with our public agency clients to identify and address these gaps using Training Gap Analysis)— which are often understood in six categories: general job- related training, human interaction and customer service, weapons and defensive tactics, inspections, communications, and emergency response.
AMERICAN OWNED I I AMERICAN OPERATED 4
5. Provide information on the Drug and Alcohol Policy
Please see the attached AGS drug and alcohol policy.
6. Cost Proposal
a. On Form 2, the first term of the contract doesn' t show annual increases in the second- and third-year Annual Costs, please clarify if AGS will provide for increases for wage and employee benefits during the first term. Please explain the company policy on how employee wage and benefit increases will be handled.
AGS will provide increases for wage and employees benefits during the first term.
Specifically, AGS will provide a starting wage of no less than $ 17 for year one of this contract with wages for security officers increasing to $ 17. 50 for year two and
18.00 for year three.
Please see below for our standard benefits:
State mandated paid sick leave after 90 days of employment One year vacation after a year of employment
ACA compliant health care programs after 90 days of employment Wage increases for longevity and merit
b. On Form 3, the second year of the extension period doesn' t show an annual increase in the Annual Costs, please clarify if AGS will provide for increases for employee wages and benefits during this period. Please explain the company policy on how employee wage and benefit increases will be handled.
AGS will provide increases for employee wages and benefits during the second year of the extension period. More specifically, AGS will provide tenured security officers a wage of no less than $ 18.50 for the fourth year ( first year of the extension) of this contract with wages for security officers increasing to $ 19. 00 for the second year of the extension period.
Please see below for our standard benefits:
State mandated paid sick leave after 90 days of employment One year vacation after a year of employment
ACA compliant health care programs after 90 days of employment Wage increases for longevity and merit
AMERICAN OWNED I ( AMERICAN OPERATED 5
EXHIBIT " D"
TIME OF PERFORMANCE
TERM. The term of this Agreement shall commence upon notice from the City that construction of the City' s Transit Center facility, located at 1521 Kingsdale Avenue, Redondo Beach, CA 90278 (" City Transit Center) has been completed, a " notice to proceed" and expire three ( 3) years following (' Term'), unless otherwise terminated as herein provided. The City may, at its election, extend the agreement by writing for two 2) additional one ( 1) year periods.
18 EXHIBIT " E"
COMPENSATION
Provided Contractor is not in default under this Agreement, Contractor shall be compensated as provided below.
A. AMOUNT. Contractor shall be paid in accordance with the following schedule.
Effective Period Regular Hours Holiday Hours Annual Service Bill Rate Bill Rate Hours
Year One 27. 14 39. 36 6,752. 50
Year Two 27.14 39. 36 6, 752. 50
Year Three 27. 14 39. 36 6, 752.50
Option Year One $ 28. 33 41. 08 6, 752.50
Option Year Two $ 28. 33 41. 08 6, 752.50
B. Not to Exceed Amount. In not event shall Contractor's compensation exceed 546, 952. 50 during the entire term of the agreement.
Out-of-Contract Billing Rates
Should the City request security personnel in addition to the regular scheduled hours the Bill Rate shall be as follows:
Effective Period Regular Hours Bill Rate
Year One 27. 14
Year Two 27. 14
Year Three 27. 14
Option Year One 28. 33
Option Year Two 28. 33
1. The amount paid by the City for extra services pursuant to this Section shall not be subject to the not to exceed compensation. However, in no event shall the amounts paid in the aggregate exceed $ 5, 000.
C. Method Of Payment. Consultant shall provide invoices to City for approval and payment. Invoices must be adequately detailed, based on accurate records, and in a form reasonably satisfactory to City. Consultant may be required to provide back-up material upon request.
D. Schedule For Payment. Payments shall be made monthly in arrears based upon the time spent during the previous month for which an invoice shall be submitted. City agrees to pay contractor within thirty ( 30) days of receipt of the monthly invoice:
provided, however, that services are completed to the City's full satisfaction. 19 E. Notice. Written notices to City and Consultant shall be given by registered or certified mail, postage prepaid and addressed to or personally served on the following parties.
Consultant
American Guard Services, Inc.
1125 W. 190th Street
Los Angeles, CA 90248
Attention: Gerald Gregory, Executive Vice President
City
City of Redondo Beach
Community Services Department
415 Diamond Street
Redondo Beach, CA 90277
Attention: Joyce Rooney, Transit Manager
All notices, including notices of address changes, provided under this Agreement are deemed received on the third day after mailing if sent by registered or certified mail.
Changes in the respective address set forth above may be made from time to time by any party upon written notice to the other party.
20 EXHIBIT " F"
INSURANCE REQUIREMENTS FOR CONTRACTORS
Without limiting Contractor's indemnification obligations under this Agreement, Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the Contractor, its agents, representatives, or employees.
Minimum Scope of Insurance
Coverage shall be at least as broad as:
Insurance Services Office Commercial General Liability coverage ( occurrence form CG 0001).
Insurance Services Office form number CA 0001 ( Ed. 1/ 87) covering Automobile Liability, code 1 ( any auto).
Workers' Compensation insurance as required by the State of California.
Employer's Liability Insurance.
Minimum Limits of Insurance
Contractor shall maintain limits no less than:
General Liability: $2,000, 000 per occurrence for bodily injury, personal injury and property damage. The general aggregate limit shall apply separately to this project.
Automobile Liability: $ 1, 000,000 per accident for bodily injury and property damage.
Employer' s Liability: $ 1, 000,000 per accident for bodily injury or disease.
Deductibles and Self-Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by the City.
At the option of the City, either: ( 1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its officers, officials, employees and volunteers or( 2) the Contractor shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses.
21 Other Insurance Provisions
The general liability and automobile liability policies are to contain, or be endorsed to contain, the following provisions:
Additional Insured Endorsement:
General Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of work performed by or on behalf of the Contractor. General liability coverage can be provided in the form of an endorsement to the Contractor' s insurance, or as a separate owner' s policy.
Automobile Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of automobiles owned, leased, hired or borrowed by or on behalf of the Contractor.
For any claims related to this project, the Contractor's insurance coverage shall be primary insurance as respects the City, its officers, elected and appointed officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with it.
Each insurance policy required by this clause shall be endorsed to state that coverage shall not be canceled by either party, except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the City.
Each insurance policy shall be endorsed to state that the inclusion of more than one insured shall not operate to impair the rights of one insured against another insured, and the coverages afforded shall apply as though separate policies had been issued to each insured.
Each insurance policy shall be in effect prior to awarding the contract and each insurance policy or a successor policy shall be in effect for the duration of the project. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a material breach of contract on the Contractor's part.
Acceptability of Insurers
Insurance shall be placed with insurers with a current A.M. Best' s rating of no less than A:VII and which are authorized to transact insurance business in the State of California by the Department of Insurance.
22 Verification of Coverage
Contractor shall furnish the City with original certificates and amendatory endorsements effecting coverage required by this clause. The endorsements should be on the City authorized forms provided with the contract specifications. Standard ISO forms which shall be subject to City approval and amended to conform to the City' s requirements may be acceptable in lieu of City authorized forms. All certificates and endorsements shall be received and approved by the City before the contract is awarded. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements effecting the coverage required by these specifications at any time.
Subcontractors
Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.
Risk Management
Contractor acknowledges that insurance underwriting standards and practices are subject to change, and the City reserves the right to make changes to these provisions in the reasonable discretion of its Risk Manager.
23 EXHIBIT " G"
AGREEMENT TO COMPLY WITH CALIFORNIA LABOR LAW REQUIREMENTS
1. Contractor acknowledges that the project as defined in this Agreement between Contractor and the City, to which this Agreement to Comply with California Labor Law Requirements is attached and incorporated by reference, is a ' public work" as defined in Division 2, Part 7, Chapter 1 ( commencing with Section 1720) of the California Labor Code (" Chapter 1"), and that this Agreement is subject to ( a) Chapter 1, including without limitation Labor Code Section 1771 and ( b) the rules and regulations established by the Director of Industrial Relations (" DIR") implementing such statutes. Contractor shall perform all work on the project as a public work. Contractor shall comply with and be bound by all the terms, rules and regulations described in 1( a) and 1( b) as though set forth in full herein.
2. California law requires the inclusion of specific Labor Code provisions in certain contracts. The inclusion of such specific provisions below, whether or not required . by California law, does not alter the meaning or scope of Section 1 above.
3. Pursuant to Labor Code Section 1771. 4, Contractor shall post job site notices, as prescribed by regulation.
4. Pursuant to Labor Code Section 1773. 2, copies of the prevailing rate of per diem wages for each craft, classification, or type of worker needed to perform the Agreement are on file at City Hall and will be made available to any interested party on request. Contractor acknowledges receipt of a copy of the DIR determination of such prevailing rate of per diem wages, and Contractor shall post such rates at each job site covered by this Agreement.
5. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1774 and 1775 concerning the payment of prevailing rates of wages to workers and the penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to the City, forfeit the maximum amount allowable by law for each calendar day, or portion thereof, for each worker paid less than the prevailing rates as determined by the DIR for the work or craft in which the worker is employed for any public work done pursuant to this Agreement by Contractor or by any subcontractor.
6. Contractor shall comply with and be bound by the provisions of Labor Code Section 1776, which requires Contractor and each subcontractor to ( 1) keep accurate payroll records and verify such records in writing under penalty of perjury, as specified in Section 1776, ( 2) certify and make such payroll records available for inspection as provided by Section 1776, and ( 3) inform the City of the location of the records.
7. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777. 5, 1777. 6 and 1777. 7 and California Administrative Code title 8, section 24 200 et seq. concerning the employment of apprentices on public works projects.
Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program. Within sixty ( 60) days after concluding work pursuant to this Agreement, Contractor and each of its subcontractors shall submit to the City a verified statement of the journeyman and apprentice hours performed under this Agreement.
8. Contractor acknowledges that eight( 8) hours labor constitutes a legal day's work. Contractor shall comply with and be bound by Labor Code Section 1810.
Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($ 25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight 8) hours in any one ( 1) calendar day and forty (40) hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code.
Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than 1 and 1/ 2 times the basic rate of pay.
9. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, Contractor hereby certifies as follows:
I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract."
10. For every subcontractor who will perform work on the project, Contractor shall be responsible for such subcontractor's compliance with Chapter 1 and Labor Code Sections 1860 and 3700, and Contractor shall include in the written contract between it and each subcontractor a copy of those statutory provisions and a requirement that each subcontractor shall comply with those statutory provisions. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor' s compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages.
Contractor shall diligently take corrective action to halt or rectify any failure.
11. To the maximum extent permitted by law, Contractor shall indemnify, hold harmless and defend ( at Contractor's expense with counsel acceptable to the City) the 25 City, its officials, officers, employees, agents, independent contractors, and volunteers from and against any demand or claim for damages, compensation, fines, penalties or other amounts arising out of or incidental to any acts or omissions listed above by any person or entity ( including Contractor, its subcontractors, and each of their officials, officers, employees and agents) in connection with any work undertaken or in connection with the Agreement, including without limitation the payment of all consequential damages, attorneys' fees, and other related costs and expenses. All duties of Contractor under this Section shall survive termination of the Agreement. 26 EXHIBIT " H"
FEDERAL TRANSIT ADMINISTRATION CONTRACT CERTIFICATIONS
The Contractor certifies that the materials/ supplies offered in this procurement comply with all FTA Requirements and Regulations incorporated in Agreement Sections1 through 18 and listed below:
1. Incorporation of Federal Transit Administration ( FTA) Terms
2. Federal Changes
3. No Government Obligation to Third Parties
s 4. Access to Records and Reports
5. Fly America
u 6. Clean Air and Federal Water Pollution Control Act
7. Energy Conservation
u 8. Government-wide Debarment and Suspension
9. Program Fraud and False or Fraudulent Statements and Related Acts
10. Lobbying Restrictions
11. Civil Rights Laws and Equal Opportunity
12. Disadvantaged Business Enterprises ( DBE)
13. Prompt Payment
o 14. Employee Protections
15. Veteran' s Employment
16. Substance Abuse
17. Termination
18. Violations and Breaches
Date: 12/ 16/ 202
Signature: a
Co s- ny Nam:: - American Guard Services, Inc.
Title: Executive Vice President
27 Lobbying Restrictions
The undersigned certifies, to the best of his or her knowledge and belief, that:
1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form- LLL, " Disclosure Form to Report Lobbying," in accordance with its instructions.
3. The undersigned shall require that the language of this certification be included in the award documents for all sub- awards at all tiers ( including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.
4. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of less than $ 10, 000 and not more than $ 100, 000 for each such taikme,
i
Signature-of Contractor's Authorized Official
GC,t,
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Name and Title of Co tracto Authorized Officid(
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PROMPT PAYMENT AFFIDAVIT
Contractor will place a check in the appropriate box below that applies to this payment request.
Re: Payment Request No.
I, vtla A ' tyre Name), the
E: ac lVr, /,£ F Title - e. g., President, Vice President, etc.) of N11Y'Altavt t',
LX U 1! LLI1 C ' (" Company"), do state the following with regard to payments made under Contract No. Contract"):
1. _ Subcontractors, at the first tier, both DBE and non- DBE, who completed work and were listed for payment on the prior Payment Request No. were paid no later than thirty ( 30) business days after Contractor received payment from City.
2. _ Copies of invoices and cancelled checks for subcontractors at the first tier who were paid under the prior payment request have been delivered or mailed to the City.
In addition, Contractor has attached to the current Payment Request all lien waivers for prior subcontractor payments and any other documentation required by City.
Failure to attach all required documentation to the Payment Request or forward cancelled checks and invoices to the City may cause the Payment Request to be rejected by City.)
3. All retainage amounts withheld from any subcontractor who satisfactorily completed its portion of the contract work, including punch list items, were paid to the subcontractor(s) no later than thirty( 30) business days after it satisfactorily completed its work, whether or not City has paid said retainage amounts to Contractor. Attach a copy of the cancelled check evidencing payment of each retainage amount.
4. _ There was no delay in or postponement of any payment owed to a subcontractor, whether periodic payment or retainage amount, except for good cause and after receipt of prior written approval from the City.
5. The Contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the Contractor' s receipt of payment for that work from the City. In addition, the Contractor is required to return any retainage payments to those subcontractors after the subcontractor's work related to this contract is satisfactorily completed and within 30 days of Contractor's receipt of the partial retainage payment related to the subbco ntractor' s work. Attach a copy of the written approval from the City. ctubo
Z ..9/10/57( PC, l. Inc
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Si atur
P nt Name
29 Date: A
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Subscribed and sworn to before me this Gkt%whe( day of
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30 DBE UTILIZATION FORM
The undersigned Bidder/Offeror has satisfied the requirements of the solicitation in the following manner( please check the appropriate space):
V
The Bidder/Offer is committed to a minimum of O' b O % DBE utilization on this contract.
Date: i Z(
Signature: -' c
Company Name: Ayr 01 (/5,ky- C ju -IA &e. d r c=.(, SOC Title: tJ V ° I Le, PHH 1
31 PROPOSED DBE PARTICIPATION (OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.
Signature of participating DBE is confirmation of willingness to participate on this project. The following information comprises the DBE Utilization percent stated in the DBE Utilization Form.
Company
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Annual Dollar
value of
participation
Signature of
partici• atin• DBE
Company
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Dollar value of
artici• ation
Signature of
participatin• DBE
32 33
Aco® CERTIFICATE OF LIABILITY INSURANCE rs" MMOrriln
11/ 30/ 2021
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER( S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the pollcy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsement(s).
PRODUCER bun; ' Lindsey Paparello
El Dorado Insurance Agency, Inc.
INCnn Fill. ( 713) 521- 9251 FAX Xel; nasls[ a- ovs
El Dorado Sec Srvs Ins AgyDADAORER: 1paparello@eldoradoinsurance. coin 3673 Westcenter Drive
INSURERIS) AFFORDING COVERAGE NMC
Houston TX 77042 INsuRERA: Lexington Insurance Company 19437
INSURED
mums: National Union Fire Ins Co Pittsburh PS 19445
American Guard Services, Inc. INSURFRc: Endurance American Insurance Company 10641 issues o: Westfield Specialty Insurance Company 24120
1125 W. 190th Street INSURER E.united Wisconsin Insurance Company 29157 Los Angeles CA 90248 INSURER F: Hiscox Insurance Company 10200 COVERAGES CERTIFICATE NUMBER: AGS - CERTS ( 11. 21) REVISION NUMBER:
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS.
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR MAX SUBR POLICY EFF FOGGY EXP
LIR TYPE OF INSURANCE J
SD Lyyy POLICY NUMBER IMMtDM'YYI IMMLdYYYVI UNITS
X COMMERCIAL GENERAL LIABILITY 1, 000, 000
EACH OCCUN WTO RRENCE A CLAIMS- MADE X OCCUR
PRMISES(
Ea 100, 000
PREMISESOily
occurrence)
X struts I Omissions mB0RTS016 11/ 19/ 3031 11/ 39/ 2033 MED EXP Indy one Person) PERSONAL & ADV INJURY 1, 000, 000
GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE 2. 000, 000^ POLICY 122- [] LOC PRODUCTS. COMPIOPAGG 2, 000, 000
AUTOMOBILE I OTHER LIABILITY
IRB
BINNEED' 1INGLE LIMIT 1, 000, 000
B
X ANY AUTO BODILY INJURY( Per penun)
ALL OWNED — SCHEDULED
AI/ 019321961 11/ 19/ 2021 11/ 19/ 2022 BODILY INJURY( Per accident) TOS AUTOS N HIRED AUTOS
WOWNED PROPERTY DAMAGE
AUTOS Per accident)
C UMBRELLA LIAB X OCCUR ELD30002147200 1521 x Sip EACH OCCURRENCE 10, 000, 000 D X EXCESS DAB CLAMS- MADE 67189916001 14301 x 5211 11/ 19/ 2021 11/ 19/ 2022 AGGREGATE 10, 000, 000 DED RETENTION S mm0011192021 ($ 511 x $ 5X)
WORMERS COMPENSATION X PER STATUTE AND EMPLOYERS' LIABILITY VIN ANY PRIETORPARTNER/EXECUTIVEELEACH ACCIDENT 1, 000, 000 E
OFFICER/ MEMBER EXCLUDED? n N/ A
Mandatory hi Nip WC600- 00097- 021- SS 1/ 1/ 2021 1/ 1/ 2022 E L. DISEASE• EAEMPLOYEE 1, 000, 000 If yesdescribe under
DESCRIPTION OF OPERATIONS below E. I. DISEASE- POLICY LIMIT 1, 000, 000 F let 6 3rd Party Crim DC21821594, 20 11/ 14/ 2020 11/ 24/ 2021 Aggregate 2, 000, 000 DESCRIPTION OF OPERATIONS( LOCATIONS( VEHICLES( ACORD let. Additional Remarks Schedule, may he attached if memspau Is required) City of Redondo Beach Transit Center Security Services - Request for Proposals % 2122- 001; The General Liability and Business Auto policy includes a blanket automatic additional insured endorsement that provides additional insured status to the certificate holder only when there is a written contract between the named insured and the certificate holder that requires such status. The General Liability policy includes a blanket automatic waiver of subrogation endorsement that provides this feature only when there is a written contract between the named insured and the certificate holder that requires it.
The General Liability policy contains a special endorsement with " Primary and Noncontributory" wording.
CERTIFICATE HOLDER CANCELLATION
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Redondo Beach THE EXPIRATION DATE THEREOF. NOTICE WILL BE DELIVERED IN Transit Center Security Services
ACCORDANCE WITH THE POLICY PROVISIONS.
Attn: Margaret Wood
415 Diamond Street AUTHORIZED REPRESENTAIVE
Door 1
Redopdo Beach, CA 90277
R. L. Ring, Jr./ LANDS i-. .'
O 1988-2014 ACORD CORPORATION. All rights reserved.
ACORD 25( 2014/01) The ACORD name and logo are registered marks of ACORD INS025 gown)
COMMENTS/REMARKS
Certificate Holder includes:
The City, its officers, elected and appointed officials, employers, and volunteers OFREMARK COPYRIGHT 2000, ANS SERVICES INC.
ENDORSEMENT # 008
This endorsement, effective 12: 01 AM 11/ 19/ 2021
Forms a part of policy no.: 080878076
Issued to: AMERICAN GUARD SERVICES, INC.
By: LEXINGTON INSURANCE COMPANY
ADDITIONAL INSURED REQUIRED BY WRITTEN CONTRACT ENDORSEMENT This endorsement modifies insurance provided under the following:
GUARDSECURE® SECURITY RELATED GENERAL AND PROFESSIONAL LIABILITY POLICY A. Section II - Who Is An Insured is amended to include any person or organization you are required to include as an additional insured on this policy by a written contract or written agreement in effect during this policy period and executed prior to the " occurrence" or " wrongful act".
B. The insurance provided to the above described additional insured under this endorsement is limited as follows:
1. COVERAGE A BODILY INJURY, PROPERTY DAMAGE AND PROFESSIONAL LIABILITY SECTION I - COVERAGES) only.
2. The person or organization is only an additional insured with respect to liability arising out of your work" or your " professional services".
3. In the event that the Limits of Insurance provided by this policy exceed the Limits of Insurance required by the written contract or written agreement, the insurance provided by this endorsement shall be limited to the Limits of Insurance required by the written contract or written agreement. This endorsement shall not increase the Limits of Insurance shown in the Declarations pertaining to the coverage provided herein.
4. This insurance does not apply to " bodily injury", " property damage" or " professional liability" arising out of:
a. " Your work" or your " professional services" unless you are required to provide such coverage by written contract or written agreement and then only for the period of time required by the written contract or written agreement and in no event beyond the expiration date of the policy; or
b. The sole negligence of the additional insured for its own acts or omissions or those of its employees or anyone else acting on its behalf.
5. My coverage provided by this endorsement to an additional insured shall be excess over any other valid and collectible insurance available to the additional insured whether provided on a primary, excess, contingent or on any other basis, unless the written contract or written agreement with the additional insured specifically requires that this insurance be primary and non-contributory with any other insurance issued to the additional insured. In such case, this insurance shall be primary and non- contributory with any other insurance issued to the additional insured.
LX4231( 08113) Page 1 of 2
C. In accordance with the terms and conditions of the policy and as more fully explained in the policy, as soon as practicable, each additional insured must give us prompt notice of any " occurrence" or wrongful act" which may result in a claim, forward all legal papers to us, cooperate in the defense of any actions, and otherwise comply with all of the policy' s terms and conditions. Failure to comply with this provision may, at our option, result in the claim or " suit" being denied.
All other terms and conditions of the policy remain the same.
Authorized Representative
LX4232( 08/13) Page 2 of 2
ENDORSEMENT # 009
This endorsement, effective 12:01 AM 11/ 1912021
Forms a part of policy no.: 080878076
Issued to: AMERICAN GUARD SERVICES, INC
By: LEXINGTON INSURANCE COMPANY
PRIMARY AND NON CONTRIBUTORY ENDORSEMENT
This endorsement modifies insurance provided by the policy:
SCHEDULE
Name of Person or Organization
Notwithstanding any other provision of the policy to the contrary, the insurance afforded by this policy for the benefit of the Additional Insured shown in the Schedule above shall be primary insurance, but only Wth respect to any claim, loss or liability arising out of the Named Insured' s operations; and any insurance maintained by the Additional Insured shall be non- contributing.
All other terms and conditions of the policy remain the same.
Authorized Representative
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Section 5— Forms
Action to Take Immediately After Call
Notify the Manager, Safety and Security or Manager, Employee Relations. Talk to no one other than instructed by your Supervisor/Security Officer.
CALLER'S MESSAGE:
AMERICAN OWNED I 40 I AMERICAN OPERATED
PROPOSED DBE PARTICIPATION ( OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.
Signature of participating DBE is confirmation of willingness to participate on this project. The following information comprises the DBE Utilization percent stated in the DBE Utilization Form.
Company MO1 Pra C Lako l' f-'
Address NSA
City, ST, ZIP iv A
Phone Number w/ A
Fax Number fJI A
Contact Name iv/ A
Contact Email rJ / A
DBE Certifying
Agency N/ A
Type of work to be
performed
kJla
Annual Dollar
value of
participation
Signature of
participating DBE
Company iJOt aptCaUoIC •
Address piA
City, ST, ZIP N f
Phone Number Ni A
Fax Number 7Q ( R
Contact Name a; ( a
Contact Email , 1 /.
DBE Certifying
Agency N%R
Type of work to be
performed
Dollar value of
artici. ation -- '
Signature of
participating DBE
32 ENDORSEMENT # 007
This endorsement, effective 12: 01 AM 11/ 19/ 2021
Forms a part of policy no.: 080878076
Issued to: AMERICAN GUARD SERVICES, INC.
By: LEXINGTON INSURANCE COMPANY
WAIVER OF SUBROGATION
BLANKET)
It is agreed that we, in the event of a payment under this policy, waive our right of subrogation against any person or organization Mere the insured has waived liability of such person or organization as part of a Witten contractual agreement between the insured and such person or organization entered into prior to the " occurrence" or offense.
All other terms and conditions remain unchanged.
Authorized Representative OR
Countersignature ( In states where applicable)
LEXOCC2341111031
LX0485