RESOLUTION NO. CC-2212-112
Amendment to The Official Book of Class Specification
Job Specification for Communications Supervisor
Page No. 1
RESOLUTION NO. CC-2212-112
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF REDONDO
BEACH, CALIFORNIA AMENDING THE OFFICIAL BOOK OF CLASS
SPECIFICATIONS FOR THE POSITION OF COMMUNICATIONS
SUPERVISOR
WHEREAS, pursuant to Section 2-3.603 of Article 6, Chapter 3, Title 2 of the Redondo Beach Municipal Code, the Mayor and City Council of the City of Redondo Beach ("City Council') shall set forth from time to time the Class Titles for job classifications; and WHEREAS, pursuant to Section 2-3.502 of Article 5, Chapter 3, Title 2 of the Redondo Beach Municipal Code, the Mayor and City Council shall set forth from time to time the Specifications for job classifications; and
WHEREAS, it is necessary to amend the Official Book of Class Specifications to reflect such action of the City Council.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF REDONDO BEACH, CALIFORNIA, DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. The Official Book of Class Specifications is hereby amended, as reflected in the attached Exhibit "A" relating to the Class Specification for Communications Supervisor.
SECTION 2. This resolution shall take effect immediately upon its adoption by the City Council.
SECTION 3. The City Clerk shall certify to the passage and adoption of this resolution and shall enter the same in the Book of Original Resolutions.
SECTION 4. The City Clerk shall certify to the passage and adoption of this resolution and shall enter the same in the Book of Original Resolutions.
PASSED, APPROVED AND ADOPTED this 13th day of December, 2022. ________________________________
William C. Brand, Mayor
APPROVED AS TO FORM: ATTEST:
________________________________ ________________________________ Michael W. Webb, City Attorney Eleanor Manzano, CMC, City Clerk RESOLUTION NO. CC-2212-112
Amendment to The Official Book of Class Specification
Job Specification for Communications Supervisor
Page No. 2
STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) ss
CITY OF REDONDO BEACH )
I, Eleanor Manzano, City Clerk of the City of Redondo Beach, California, do hereby certify that Resolution No. CC-2212-112 was passed and adopted by the City Council of the City of Redondo Beach, California, at a regular meeting of said City Council held on the 13th day of December, 2022, and thereafter signed and approved by the Mayor and attested by the City Clerk, and that said resolution was adopted by the following vote:
AYES:
NOES:
ABSENT:
ABSTAIN:
_______________________
Eleanor Manzano, CMC
City Clerk
EXHIBIT “A”
City of Redondo Beach Approved: December 13, 2022
Class Specification Resolution: CC-2212-112
COMMUNICATIONS SUPERVISOR
DEFINITION
Under the direction of the Police Chief and supervisors, the position performs varied supervisory work in the City’s Communication Center. Performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City’s mission, goals, policies and objectives.
DUTIES, RESPONSIBILITIES AND EXPECTATIONS
This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:
• Maintaining supervision and control of Police and Fire dispatch and call taking services during assigned shifts in accordance with established policies and procedures • Supervising and evaluating Emergency Services Dispatchers and trainees • Performing the duties of an Emergency Services Dispatcher during relief periods, moderate to major Center activity, during emergencies or high priority incidents, or as necessary • Understanding and applying complex applications for data retrieval using searches in a computer aided dispatch system
• Meeting with Police and Fire department personnel to solve operational issues and recommending changes in operational procedures
• Assisting the Communications Manager in the performance of administrative tasks and project • Work Shifts and irregular hours including days, evenings, nights, overtime and including weekends and holidays; must be available for call-back and automatic return to work with reasonable response time during off-duty hours for major emergencies, disasters, critical incidents and as otherwise required.
• Working in an environment that requires the ability to sit for extended periods of time, read color coded displays; use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers; and communicate clearly to effectively dispatch information over the radio/communication system. Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required. • Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issues
• Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
• Supporting the City’s mission, goals, policies and objectives • Supporting City’s corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility • Performing other related duties as required
The position requires the ability to understand and use methods, procedures, techniques and equipment used in modern computer-aided public safety dispatching system and to supervise a group of Emergency Services Dispatchers in demanding, around-the-clock shift work. Also needed is the ability to exercise effective management, to create teamwork and develop mutual respect on the assigned shift, to instruct and supervise Emergency Services Dispatchers in a demanding multi-tasking environment. Other requirements include the maintenance of payroll records, personnel evaluations, reports and investigations of complaints. Candidates must be able to communicate effectively, both orally and in writing, establish and maintain effective working relationships with personnel in other departments and the public.
QUALIFICATIONS
Any combination of training, education and experience which demonstrates potential ability to perform the duties of the position:
The position requires possession of a high school diploma or G.E.D. equivalent and the minimum age of 18 years at time of appointment. Additional college credits and bilingual skills and supervisory experience are desirable. Must possess a minimum of three (3) years as a public safety Emergency Services Dispatcher with computer-aided dispatching experience. Applicants will be required to successfully test on CritiCall, a work sample test that simulates a generic dispatch environment, and typing test with results of a minimum of 45 corrected words per minute. Applicants are required to pass a California Certified Dispatcher School within 18 months of appointment or hold recognized equivalent certification of a State or Municipal Agency.
The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the efficient use of the department’s Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to city policies for information technology.
The position’s expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.
The position requires meeting the physical employment standards for the position.
Qualified Military Veterans are given an additional five (5) points to a passing score for both opencompetitive and promotional recruitments.