Agreement - GMV Syncromatics — Redondo Beach City Council, December 20, 2022 (part 1 of 2)

AGREEMENT FOR PROJECT SERVICES

BETWEEN THE CITY OF REDONDO BEACH
AND SYNCROMATICS CORP.

THIS AGREEMENT FOR PROJECT SERVICES (this "Agreement") is made between the City of Redondo Beach, a chartered municipal corporation (" City") and Syncromatics Corp., a California corporation (" Contractor" or "Consultant").

The parties hereby agree as follows:

A. Description of Project or Scope of Services. The project description or scope of services to be provided by Contractor, and any corresponding responsibilities of City or services required to be performed by City are set forth in Exhibit "A".

B. Term and Time of Completion. Contractor shall commence and complete the project or services described in Exhibit "A" in accordance with the schedule set forth in Exhibit "B".

C. Compensation. City agrees to pay Contractor for work performed in accordance with Exhibit "C".

GENERAL PROVISIONS

1. Independent Contractor. Contractor acknowledges, represents and warrants that Contractor is not a regular or temporary employee, officer, agent, joint venturer or partner of the City, but rather an independent contractor. This Agreement shall not be construed as a contract of employment. Contractor shall have no rights to any benefits which accrue to City employees unless otherwise expressly provided in this Agreement. Due to the independent contractor relationship created by this Agreement, the City shall not withhold state or federal income taxes, the reporting of which shall be Contractor's sole responsibility.

2. Brokers. Contractor acknowledges, represents and warrants that Contractor has not hired, retained or agreed to pay any entity or person any fee, commission, percentage, gift, or any other consideration, contingent upon or resulting from the award or making of this Agreement.

3. City Property. All plans, drawings, reports, calculations, data, specifications, videos, graphics or other materials prepared for or obtained pursuant to this Agreement shall upon request be delivered to the City within a reasonable time, and the rights thereto shall be deemed assigned to the City. If applicable, Contractor shall prepare check prints upon request. Said plans, drawings, reports, calculations, data, specifications, videos, graphics or other materials 1 - oF°° N oam .
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shall be specific for the project herein and shall not be used by the City for any other project without Contractor's consent. Notwithstanding the foregoing, Contractor shall not be obligated to assign any proprietary software or data developed by or at the direction of Contractor for Contractor's own use; provided, however, that Contractor shall, pursuant to Paragraph 14 below, indemnify, defend and hold the City harmless from and against any discovery or Public Records Act request seeking the disclosure of any such proprietary software or data.

4. Inspection. If the services set forth in Exhibit "A" shall be performed on City or other public property, the City shall have the right to inspect such work without notice. If such services shall not be performed on City or other public property, the City shall have the right to inspect such work upon reasonable notice.

Inspections by the City shall not relieve or minimize the responsibility of Contractor to conduct any inspections Contractor has agreed to perform pursuant to the terms of this Agreement. Contractor shall be solely liable for said inspections performed by Contractor. Contractor shall certify in writing to the City as to the completeness and accuracy of each inspection required to be conducted by Contractor hereunder.

5. Services. The project or services set forth in Exhibit "A" shall be performed to the full satisfaction and approval of the City. In the event that the project or services set forth in Exhibit "A" are itemized by price in Exhibit "C", the City in its sole discretion may, upon notice to Contractor, delete certain items or services set forth in Exhibit "A", in which case there shall be a corresponding reduction in the amount of compensation paid to Contractor. City shall furnish Contractor, to the extent available, with any City standards, details, specifications and regulations applicable to the Project and necessary for the performance of Contractor's services hereunder. Notwithstanding the foregoing, any and all additional data necessary for design shall be the responsibility of Contractor.

6. Records. Contractor, including any of its subcontractors, shall maintain full and complete documents and records, including accounting records, employee time sheets, work papers, and correspondence pertaining to the project or services set forth in Exhibit "A". Contractor, including any of its subcontractors, shall make such documents and records available for City review or audit upon request and reasonable notice, and shall keep such documents and records, for at least four (4) years after Contractor's completion of performance of this Agreement. Copies of all pertinent reports and correspondence shall be furnished to the City for its files.

7. Changes and Extra Work. All changes and/ or extra work under this Agreement shall be performed and paid for in accordance with the following:

Only the City Council, City Manager, or the Department Head responsible for the administration of, or supervision of the scope of work under, this Agreement may 2-
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authorize extra and/or changed work. Contractor expressly recognizes that other City personnel are without authorization to either order extra and/or changed work or waive contract requirements. Failure of Contractor to secure the written authorization for such extra and/or changed work shall constitute a waiver of any and all right to adjustment in contract price due to such unauthorized work and Contractor thereafter shall be entitled to no compensation whatsoever for performance of such work.

If Contractor is of the opinion that any work which Contractor has been directed to perform is beyond the scope of this Agreement and constitutes extra work, Contractor shall promptly notify the City of the fact. The City shall make a determination as to whether or not such work is, in fact, beyond the scope of this Agreement and constitutes extra work. In the event that the City determines that such work does constitute extra work, City shall provide extra compensation to Contractor on a fair and equitable basis. A written amendment providing for such compensation for extra work shall be executed by Contractor and the City.

8. Additional Assistance. If this Agreement requires Contractor to prepare plans and specifications, Contractor shall provide assistance as necessary to resolve any questions regarding such plans and specifications that may arise during the period of advertising for bids, and Contractor shall issue any necessary addenda to the plans and specifications as requested. In the event Contractor is of the opinion that City's requests for addenda and assistance is outside the scope of normal services, the parties shall proceed in accordance with the changes and extra work provisions of this Agreement.

9. Professional Ability. Contractor acknowledges, represents and warrants that Contractor is skilled and able to competently provide the services hereunder, and possesses all professional licenses, certifications, and approvals necessary to engage in its occupation. City has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement.

Contractor shall perform in accordance with generally accepted professional practices and standards of Contractor's profession.

10. Business License. Contractor shall obtain a Redondo Beach Business License before performing any services required under this Agreement. The failure to so obtain such license shall be a material breach of this Agreement and grounds for immediate termination by City; provided, however, that City may waive the business license requirement in writing under unusual circumstances without necessitating any modification of this Agreement to reflect such waiver.

11. Termination Without Default. Notwithstanding any provision herein to the contrary, the City may, in its sole and absolute discretion and without cause, terminate this Agreement at any time prior to completion by Contractor of the project or services hereunder, immediately upon written notice to Contractor. In the event of any such termination, Contractor shall be compensated for: ( 1) all 3 —
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authorized work satisfactorily performed prior to the effective date of termination; and ( 2) necessary materials or services of others ordered by Contractor for this Agreement prior to Contractor's receipt of notice of termination, irrespective of whether such materials or services of others have actually been delivered, and further provided that Contractor is not able to cancel such orders. Compensation for Contractor in such event shall be determined by the City in accordance with the percentage of the project or services completed by Contractor; and all of Contractor's finished or unfinished work product through the time of the City's last payment shall be transferred and assigned to the City. In conjunction with any termination of this Agreement, the City may, at its own expense, make copies or extract information from any notes, sketches, computations, drawings, and specifications or other data, whether complete or not.

12. Termination in the Event of Default. Should Contractor fail to perform any of its obligations hereunder, within the time and in the manner provided or otherwise violate any of the terms of this Agreement, the City may immediately terminate this Agreement by giving written notice of such termination, stating the reasons for such termination. Contractor shall be compensated as provided immediately above, provided, however, there shall be deducted from such amount the amount of damages, if any, sustained by the City by virtue of Contractor's breach of this Agreement.

13. Conflict of Interest. Contractor acknowledges, represents and warrants that Contractor shall avoid all conflicts of interest (as defined under any federal, state or local statute, rule or regulation, or at common law) with respect to this Agreement. Contractor further acknowledges, represents and warrants that Contractor has no business relationship or arrangement of any kind with any City official or employee with respect to this Agreement. Contractor acknowledges that in the event that Contractor shall be found by any judicial or administrative body to have any conflict of interest (as defined above) with respect to this Agreement, all consideration received under this Agreement shall be forfeited and returned to City forthwith. This provision shall survive the termination of this Agreement for one ( 1) year.

14. Indemnity. To the maximum extent permitted by law, Contractor hereby agrees, at its sole cost and expense, to defend protect, indemnify, and hold harmless the City, its elected and appointed officials, officers, employees, volunteers, attorneys, and agents ( collectively "Indemnitees") from and against any and all claims, including, without limitation, claims for bodily injury, death or damage to property, demands, charges, obligations, damages, causes of action, proceedings, suits, losses, stop payment notices, judgments, fines, liens, penalties, liabilities, costs and expenses of every kind and nature whatsoever, in any manner arising out of, incident to, related to, in connection with or arising from any act, failure to act, error or omission of Contractor's performance or work hereunder (including any of its officers, agents, employees, Subcontractors) or its failure to comply with any of its obligations contained in the Agreement, or its o P4DONp0
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failure to comply with any current or prospective law, except for such loss or damage which was caused by the sole negligence or willful misconduct of the City. Notwithstanding the foregoing, nothing in this Section 14 shall be construed to encompass Indemnitees' active negligence to the limited extent that this Agreement is subject to Civil Code Section 2782( b). Contractor's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Contractor or Indemnitees. This indemnification obligation shall survive this Agreement and shall not be limited by any term of any insurance policy required under this Agreement.
a. Nonwaiver of Rights. Indemnitees do not and shall not waive any rights that they may possess against Contractor because the acceptance by City, or the deposit with City, of any insurance policy or certificate required pursuant to this Agreement.
b. Waiver of Right of Subrogation. Contractor, on behalf of itself and all parties claiming under or through it, hereby waives all rights of subrogation and contribution against the Indemnitees.

15. Insurance. Contractor shall comply with the requirements set forth in Exhibit "D." Insurance requirements that are waived by the City's Risk Manager do not require amendments or revisions to this Agreement.

16. Non -Liability of Officials and Employees of the City. No official or employee of the City shall be personally liable for any default or liability under this Agreement.

17. Compliance with Laws. Contractor shall comply with all federal, state and local laws, statutes, ordinances, rules and regulations, and the orders and decrees of any courts or administrative bodies or tribunals, with respect to this Agreement, including without limitation all environmental laws, employment laws, and nondiscrimination laws. a. Acknowledgement. Contractor acknowledges that eight ( 8) hours labor constitutes a legal day's work. Contractor shall comply with and be bound by Labor Code Section 1810. Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($ 25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight ( 8) hours in any one ( 1) calendar day and forty (40) hours in any one calendar week. Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than 11/ 2 times the basic rate of pay. For every subcontractor who will perform work on the project, Contractor shall be O OQON00A
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responsible for such subcontractor's compliance with Labor Code Sections 1810, 1813 and 1815, and Contractor shall include in the written contract between it and each subcontractor copies of Labor Code Sections 1810, 1813 and 1815 and a requirement that each subcontractor shall comply with these aforementioned sections. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor's compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor comply with Labor Code Sections 1810, 1813 and 1815, Contractor shall diligently take corrective action to halt or rectify the failure.
b. Prevailing Wages. In the event this project is a public work to which prevailing wages apply, Contractor shall comply with the Agreement to Comply with California Labor Law Requirements set forth in Exhibit " E", which is attached hereto and incorporated by reference.

18. Limitations upon Subcontracting and Assignment. Contractor acknowledges that the services which Contractor shall provide under this Agreement are unique, personal services which, except as otherwise provided herein, Contractor shall not assign or sublet to any other party without the prior written approval of City, which approval may be withheld in the City's sole and absolute discretion. In the event that the City, in writing, approves any assignment or subletting of this Agreement or the retention of subcontractors by Contractor, Contractor shall provide to the City upon request copies of each and every subcontract prior to the execution thereof by Contractor and subcontractor. Any attempt by Contractor to assign any or all of its rights under this Agreement without first obtaining the City's prior written consent shall constitute a material default under this Agreement.

The sale, assignment, transfer or other disposition, on a cumulative basis, of twenty-five percent (25%) or more of the ownership interest in Contractor or twenty-five percent (25%) or more the voting control of Contractor (whether Contractor is a corporation, limited liability company, partnership, joint venture or otherwise) shall constitute an assignment for purposes of this Agreement.

Further, the involvement of Contractor or its assets in any transaction or series of transactions ( by way of merger, sale, acquisition, financing, transfer, leveraged buyout or otherwise), whether or not a formal assignment or hypothecation of this Agreement or Contractor's assets occurs, which reduces Contractor's assets or net worth by twenty-five percent (25%) or more shall also constitute an assignment for purposes of this Agreement.

19. Subcontractors. Contractor shall provide properly skilled professional and technical personnel to perform any approved subcontracting duties. Contractor shall not engage the services of any person or persons now employed by the City without the prior written approval of City, which approval may be withheld in the City's sole and absolute discretion.

20. Integration. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes any previous oral or written agreement; provided, however, that correspondence or documents exchanged between Contractor and City may be used to assist in the interpretation of the exhibits to this Agreement.

21. Amendment. This Agreement may be amended or modified only by a subsequent written amendment executed by both parties.

22. Conflicting Provisions. In the event of a conflict between the terms and conditions of this Agreement and those of any exhibit or attachment hereto, this Agreement proper shall prevail. In the event of a conflict between the terms and conditions of any two or more exhibits or attachments hereto, those prepared by the City shall prevail over those prepared by Contractor.

23. Non -Exclusivity. Notwithstanding any provision herein to the contrary, the services provided by Contractor hereunder shall be non- exclusive, and City reserves the right to employ other contractors in connection with the project.

24. Exhibits. All exhibits hereto are made a part hereof and incorporated herein by reference; provided, however, that any language in Exhibit "A" which does not pertain to the project description, proposal, or scope of services ( as applicable) to be provided by Contractor, or any corresponding responsibilities of City, shall be deemed extraneous to, and not a part of, this Agreement.

25. Time of Essence. Time is of the essence of this Agreement.

26. Confidentiality. To the extent permissible under law, Contractor shall keep confidential its obligations hereunder and the information acquired during the performance of the project or services hereunder.

27. Third Parties. Nothing herein shall be interpreted as creating any rights or benefits in any third parties. For purposes hereof, transferees or assignees as permitted under this Agreement shall not be considered "third parties."

28. Governing Law and Venue. This Agreement shall be construed in accordance with the laws of the State of California without regard to principles of conflicts of law. Venue for any litigation or other action arising hereunder shall reside exclusively in the Superior Court of the County of Los Angeles, Southwest Judicial District.

29. Attorneys' Fees. In the event either party to this Agreement brings any action to enforce or interpret this Agreement, the prevailing party in such action shall be entitled to reasonable attorneys' fees (including expert witness fees) and costs.

This provision shall survive the termination of this Agreement.

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30. Claims. Any claim by Contractor against City hereunder shall be subject to Government Code §§ 800 et seg. The claims presentation provisions of said Act are hereby modified such that the presentation of all claims hereunder to the City shall be waived if not made within six (6) months after accrual of the cause of action.

31. Interpretation. Contractor acknowledges that it has had ample opportunity to seek legal advice with respect to the negotiation of this Agreement. This Agreement shall be interpreted as if drafted by both parties.

32. Warranty. In the event that any product shall be provided to the City as part of this Agreement, Contractor warrants as follows: Contractor possesses good title to the product and the right to transfer the product to City; the product shall be delivered to the City free from any security interest or other lien; the product meets all specifications contained herein; the product shall be free from material defects in materials and workmanship under normal use for a period of one ( 1) year from the date of delivery; and the product shall be fit for its intended purpose(s). Notwithstanding the foregoing, consumable and maintenance items such as light bulbs and batteries) shall be warranted for a period of thirty (30) days from the date of delivery. All repairs during the warranty period shall be promptly performed by Contractor, at Contractor's expense, including shipping.

Contractor shall not be liable under this warranty for an amount greater than the amount set forth in Exhibit "C" hereto.

33. Severance. Any provision of this Agreement that is found invalid or unenforceable shall be deemed severed and all remaining provisions of this Agreement shall remain enforceable to the fullest extent permitted by law.

34. Authority. City warrants and represents that upon City Council approval, the Mayor of the City of Redondo Beach is duly authorized to enter into and execute this Agreement on behalf of City. The party signing on behalf of Contractor warrants and represents that he or she is duly authorized to enter into and execute this Agreement on behalf of Contractor, and shall be personally liable to City if he or she is not duly authorized to enter into and execute this Agreement on behalf of Contractor.

35. Waiver. The waiver by the City of any breach of any term or provision of this Agreement shall not be construed as a waiver of any subsequent breach.

SIGNATURES FOLLOW ON NEXT PAGE
IN WITNESS WHEREOF; the, pcirties.'have executed.1his Agre - ement inRedondo Bepch,.'California'i -as of this 171
1 day. of December, . 2019;

CITY OFREDONDO BEACH,
a chartered municipal corporation
William C. Brand,' Mayor
ATTEST.:

A&,A>
Eleanor. Mahzano, Cify_QL1eTr_
APPROVED AS TO FORM:
4 1 . LA&A'-_
Michael W. Webb, City -Attorney
SYNCROMATICS-CORP:
a California -corporbtion
By:

Nam
Title'.

APPROVED:

Jjll,Bu'ckh0l±, Rifik, Manager
M
EXHIBIT "A"

PROJECT DESCRIPTION AND/OR SCOPE OF SERVICES
ATTACHMENTS TO EXHIBIT " A"
The following attachments shall be incorporated herein. In the event of any conflict among the provisions of the following attachments, the terms of Exhibit "A" shall control, then the terms of Attachment 1, Attachment 2, Attachment 3, and Attachment 4.

A. Attachment 1: Final System Acceptance Checklist
B. Attachment 2: Service Level Agreement
C. Attachment 3: Request for Proposal (" RFP")
D. Attachment 4: Proposal
II. CONTRACTOR' S DUTIES
The City operates Beach Cities Transit ("BCT") to provide transit services in the South Bay region. Contractor shall provide the Real Time Information (" RTI") system to inform passengers of real-time bus arrival times through mobile devices and other devices via internet access. Contractor shall perform the following services.

A. Task 1: General Project Management

1. Provide overall project management for the operations of the RTI system, which shall include, but not be limited to the following. a. Provide monthly reports;
b. Participate in consultations and conference calls with City staff; c. Schedule tasks; and
d. Provide support and training, as requested by the City.

2. Contractor shall be available Monday through Friday 6am to 8: 30pm for support services and available at all other times, including nights, weekends and holidays for stand- by support.

3. Deliver the following items.
a. Monthly meetings and/ or conference calls.
b. Master schedule for system design, delivery, installation, training, implementation, testing period, and deployment
c. Monthly status reports to the City by the 10th day of each month detailing system progress and performance ( e. g. data feed errors, troubleshooting, etc.), and describing any accomplishments, issues or concerns.
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B. Task 2: Planning and Design of RTI System
Ensure the RTI system will use real-time location and arrival prediction data for display via the internet and will be presented to the public in an easy-touse interface. The display must be compatible with the City's website platform. Contractor shall collect data and information such as BCT routes, BCT bus stops, and BCT schedule of runs to develop the RTI system and present it to the City for review and approval. Ensure the overall RTI system design shall have the capability to capture and transmit vehicle location information on a real-time basis with an update frequency rate of no more than thirty seconds. The RTI System must have a live system map, a word/text-based real-time prediction tool, and a trip planner tool.

Live System Map. Ensure users shall have the ability to view specific routes or all system routes, be able to zoom in and out, and be able to pan in any direction of the map viewing area on the live system map.

The live system map shall include standard real-time map information, which shall include the following items.
a. Graphical icons of bus stop locations that show, when icon is clicked or hovered over, bus stop name and number, bus route number(s) served, estimated arrival times for the next three buses to arrive, and the ability to display the street view; and
b. Graphical bus icons ( moving in real-time) that show, when icon is clicked or hovered over, the destination, previous stop, next stop, route direction of the bus, and status (early, late, on-time).

2. Text/Word-Based Real -Time Prediction Tool. Provide users the use of a text/word- based tool to retrieve real-time predictions. The text/wordbased tool must allow the user to select their bus route, direction, and a bus stop from a drop- down menu listing all the stops. After the selection, up to three estimated arrival times must be displayed for the selected stop.

3. Trip Planner Tool. Provide a trip planner tool to display on the City's BCT webpage. The trip planner tool must allow a user to input their location and destination to receive transit trip planning directions and a map detailing the route.

4. Interactive Voice Response ("IVR")/Telephone and SMS (Text) Arrival Information. Provide voice and text endpoints to get arrival predictions and real-time service information. For IVR/Telephone, provide a local telephone number in the agency's area code. Ensure that riders are able call in and use the stop number to access the information or that riders are also able to select route and stop from menus. For SMS/Text, provide that riders are able to text in their stop number along with an I 1 - OF PEOONp eF
agency identifier to the system to receive a return text of real-time arrival time of next buses.

5. Deliver the following items.
a. Technical memo describing the overall RTI system and technical approach.
b. Preliminary digitized map with route programmed, stop locations and runs.
c. Sample of text/word- based real-time prediction tool. d. Sample of trip planner tool.

C. Task 3: System Interface

1. Provide a system interface to both the public and internally to City for dispatch. Ensure the internal system interface allows management functions such as the assignment of buses and routes, and the activation of routes. The internal system must allow City to test and validate all data before updates (e.g. route changes, stop changes, etc.) are displayed to the public.

2. Host and make accessible the public system interface, at minimum, on Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari website browsers via all platforms, including but not limited to, desktop, laptop, and mobile devices. The public system interface must display a live system map, similar to Google Maps, showing all major streets; a word/text-based real-time prediction tool; and a trip planner tool. Contractor shall work with the City's Information Technology ("IT") department to provide data that is hosted in an Frame compatible with the City's website Content Management Tool (i. e. Civica). The public system interface must be in HTML5 format and not use any scripts. The interface must also follow W3C standards and adhere to current American Disabilities Act ("ADA") requirements.

3. The RTI system shall have an open data platform with the ability to export real-time vehicle location data and estimated arrival times for vehicles to be used with general public applications such as Google Maps transit trip planner, Transit App, Moovit App and other industry
interfaces/applications. Contractor shall assist and coordinate with the City for the set-up and continuous maintenance of exporting real-time vehicle location data.

4. Coordinate with the City's IT department to allow City staff to view analytical data, such .as usage reports and trends which shall include general site visits, unique site visits, visits by route or stop, and other visitor information. Ensure that the data collected is exportable to MS excel.
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5. Deliver the following items.
a. Draft and final demonstration/ implementation of interface for dispatch/ management.
b. Draft and final demonstration/implementation of public system interface via internet browsers for users to view and plan real-time trips with either the live system map, text/word- based real-time prediction tool or trip planner tool on desktop, laptop, and mobile. c. Google Transit, Transit App, Moovit App, etc. compatibility setup, confirmation, and continued maintenance of GTFS-real-time feed. d. Analytical data with the ability to be exportable to MS excel.

D. Task 4: Hardware, Equipment, and Software

1. Provide all hardware, equipment, software, wireless communications, internet/database servers and licenses for the operations of the RTI system that meets the following conditions.
a. All hardware must remain under warranty for the term of this Agreement.
b. Proper voltage and power must be provided to the tracking devices to ensure device stability and to prevent device failure.
c. Maintenance updates to the RTI system must be provided at no charge to improve or maintain the stability of the system. d. Protection and back-up, at a minimum of 60 -days, for any software configuration settings, customer provided data that has been modified for use by the software, and any new data produced by the software itself.
e. Wireless communications must be provided by an industry standard provider.

2. Provide bus operators with the ability to input passenger counts using onboard system devices/ equipment.

3. Deliver the following items.
a. Final inventory list of proposed hardware, equipment and software that will be used for the RTI system.
b. Detailed memo describing the hardware and software system architectures, and how the systems communicate.
c. Detailed memo describing wireless network and hosting system ( cloud based).

E. Task 5: Delivery and Installation of RTI System

1. Coordinate with the City to deliver and install all RTI System components for implementation in accordance with the project milestone schedule Project Milestone Schedule") described in Exhibit "C". Provide two computer systems with large monitor display screens for viewing RTI vehicle location and route data. Place one computer system and monitor 13- oFP oo oo
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in the City's Dispatch office and the other computer system and monitor in the City's BCT operations manager office. Both offices are located at the City's BCT Transit Yard, 1521 Kingsdale Avenue, Redondo Beach, CA 90278.

2. Ensure the two computer systems include the following items. a. Intel i7 8700 or greater processor
b. Minimum 8GB of Ram
c. Minimum 256GB M. 2 SSD
d. Minimum 650 -Watt power supply
e. Keyboard and mouse
f. Three years parts and labor warranty
g. Windows 10 operating system
h. Three years of Anti-virus software

3. Provide two commercial grade large monitor display screens, which must be commercial grade monitors and designed for usage in a typical office environment for 16 hours per day, 7 days a week. Mount the monitor in the BCT operations manager's office on the wall and ensure it has a minimum 49" diagonal display. The monitor in the Dispatch office must be corner mounted and have a 40" diagonal display. Ensure the wall mount and corner mount systems have the flexibility to tilt, swivel, extend, and articulate the monitor display screen.

4. Deliver the following items.
a. Memo providing a detailed explanation of the proposed installation and implementation schedule.
b. Delivery and installation of onboard hardware in fourteen ( 14) BCT buses as designated by the City.
c. Delivery of one ( 1) additional onboard hardware device to be used as a back-up for BCT operations.
d. Delivery and installation of all software and databases used as part of the RTI system.
e. Delivery and installation of two (2) computer systems and two (2) large monitor screens.

F. Task 6: Training

1. Provide manuals, training, training tools and other simulators, and training/testing units for the proper operation, maintenance, and repair of the RTI system. Deliver the manuals, training, and training tools in accordance with the schedule provided by the Contractor and approved by the City. Provide training to all dispatchers, supervisors, administrators, and maintenance technicians prior to deployment of the RTI system.

2. Deliver the following items.
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a. Management Plan for RTI system setup and operations to include, but not be limited to training manuals for implementation and on-going support (e.g. repair, updates, emergencies, etc.), training tools, and training/testing units.
b. Training workshop and/or on- line training.

G. Task 7: Reporting and Data

1. Ensure the RTI system has a data management tool for real-time data and is available in both graphical and table formats and is able to be exported to MS excel. Provide the capability for the City to configure data reports daily, weekly or monthly and allow for time -based comparison e. g. last week vs. this week). Desired reports include the following. a. On -Time Performance by vehicle and driver at scheduled time points as described in the BCT route schedules, which may be modified in the City's sole discretion.
b. Headway Report by vehicle for deadhead miles and hours. c. Vehicle arrival and departure times for the day.
d. Mileage data (actual and revenue miles) by vehicle.
e. Hours data (actual and revenue hours) by vehicle.
f. Other related information.

2. Deliver the following items.
a. Upon City's request, provide sample of comprehensive data report tools for performance measurement and analysis for City approval on a recurring basis.
b. Provide index of system reports by type or criteria.

H. Task 8: Vehicles and RTI
Ensure the following vehicles have the RTI system.
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BCT Fixed Route Vehicle Inventory List Table
I. Task 9: Duties in Attachments 3 and 4.

Unless otherwise described herein, perform all duties described in Attachment 4 except for the duties described in sections 3. 7 through 3. 15 of Attachment 4. Contractor shall also perform the duties described in Attachment 3 except provide a laptop as described in Deliverable item 5 under Task 5 of Attachment 3.

J. Task 10: Additional Services.

Deployment, Operations and Final Svstem Acceptance. Contractor shall install and configure the Products and Services, including but not limited to, the software and hardware described in Attachment 4 within four months of the execution date of this Agreement. However, the City, in its sole and absolute discretion, may grant an extension to Contractor. a. Contractor shall finalize a plan and schedule for the installation, configuration, training and testing of the RTI System. Contractor' s Project Manager ( the " PM") and City designated point of contact POC") shall work together on all matters relating to all decisionmaking, operational requests for support and to approve elements of the RTI System as deployment proceeds.
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Capacity Replacement Capability to
Fleet No. Vehicle Description Model Yr. Amb/Whch Year Target be Installed TBD CHAMPION LF E450 2018 10/2 Yes 2026
TBD CHAMPION LF E450 2018 10/ 2 Yes 2026
536 ELDORADO - EZ RIDER II 2011 29 2020 Yes
537 ELDORADO - EZ RIDER II 2011 29 Yes 2020
538 ELDORADO - EZ RIDER II 2011 29 2020 Yes
539 ELDORADO - EZ RIDER II 2013 29 Yes 2022
540 ELDORADO - EZ RIDER II 2013 29 Yes 2022
541 ELDORADO - EZ RIDER II 2013 29 Yes 2022
542 ELDORADO - EZ RIDER II 2013 29 2022 Yes
543 ELDORADO - EZ RIDER II 2013 29 2022 Yes
544 ELDORADO - EZ RIDER II 2015 29 Yes 2024
545 ELDORADO - EZ RIDER II 2015 29 2024 Yes
546 ELDORADO - EZ RIDER II 2015 29 Yes 2024
550 ELDORADO - LF -40 2003 41 2022 Yes
I. Task 9: Duties in Attachments 3 and 4.

J. Task 10: Additional Services.

Deployment, Operations and Final Svstem Acceptance. Contractor shall install and configure the Products and Services, including but not limited to, the software and hardware described in Attachment 4 within four months of the execution date of this Agreement. However, the City, in its sole and absolute discretion, may grant an extension to Contractor. a. Contractor shall finalize a plan and schedule for the installation, configuration, training and testing of the RTI System. Contractor' s Project Manager ( the " PM") and City designated point of contact POC") shall work together on all matters relating to all decisionmaking, operational requests for support and to approve elements of the RTI System as deployment proceeds.
16-
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b. City and Contractor shall work together to determine the method of delivery of the Products and the Services, and assign responsibilities as between Contractor and City.
c. Upon written notice from Contractor to City that it has fully completed the installation, testing and documentation (the "Notice of Completion"), City shall have a period not to exceed thirty (30) days the "Final Acceptance Period") in which to conduct additional testing and validation, at the end of which time or earlier City will issue a Final Acceptance notification. The Final System Acceptance checklist of agreed upon deliverables and system functionality is Attachment 1.
d. Should City find problems or concerns during the Final Acceptance Period where an item does not perform as stipulated in the Checklist, it will provide written notice ("Correction Notice") to Contractor of any such problems or concerns and allow Contractor sufficient time to correct not to exceed thirty (30) days. Should one hundred twenty 120) days elapse from the date of Notice of Completion yet there remain outstanding issues from a Correction Notice, the Final Acceptance Period shall be extended to the date thirty (30) days after Contractor provides notice to City of the corrections being completed. e. Unless otherwise provided herein, the date upon which the Final Acceptance notification is issued shall be the Final Acceptance Date.

2. License. For the Term, the Contractor grants to City a non- exclusive license to use the central hosted software component of the Intelligent Transportation System (" ITS") as provided for in this Agreement. The ITS System central hosted software is offered as a fully managed system for which City shall have a permanent and perpetual right to use and receive all upgrades free of charge, provided recurring service fees are paid. The onboard vehicle components, both hardware and software, are the exclusive and permanent property of City and may be used by City for any purpose, independent of the central software. City shall also be entitled to software upgrades to onboard hardware, free of charge as Contractor may release them during the term of this Agreement.

Contractor will not install any software at City's fixed facility, nor is any special software needed to operate the ITS system beyond what is specified herein. The implementation of the ITS System for City will be an exclusive configuration. Only authorized Contractor and City personnel will be provided access unless otherwise authorized by City in their sole and absolute discretion.

3. Service Dates. For each system installed that has an associated maintenance/support fee, the date on which the RTI system is fully operational for all the vehicles described in Task 8, will be considered the date on which services begin (the "In Service Date").

4. Cellular Connections, Use of Third Party Data Connections. City will provide a recommendation to the Contractor prior to the procurement of any hardware which ( if any) cellular provider that the City prefers for cellular service in the service area. Contractor shall ensure its in -vehicle hardware will connect to Contractor's data center through the use of existing broadband connection devices ("Third Party Connections") previously installed at the time of writing. Contractor will be provided an opportunity to conduct a preliminary investigation and determine that this data channel is a viable alternative to the use of Contractor's proposed standalone cellular connection. Contractor must validate the software and hardware connectivity in a test environment to make a final determination. The Parties each acknowledge that any such Third Party Connection is operated in conjunction with a separate entity that is not a party to this Agreement, and no warranty, express or implied, is included in this Agreement with respect to the reliability of such equipment or its data service. Responsibility for the maintenance and reliability of the Third Party Connections shall be the sole responsibility of the City. In the event that City and Contractor find that the data connection is unsuitable for their needs, Contractor will provide separate, optional costs for an independent cellular connection, which City may elect to implement at its sole discretion.

5. Ownership of Data. City shall be the exclusive owner of the actual data entered into or collected by the ITS system during the Term and which was collected by City's vehicles operating with the Products. This shall include, but not be limited to: geo-location of all vehicles at all times during the Term; vehicle status information collected; route, schedule and performance information; driver and dispatcher information; website(s) created by the Contractor for City and branded with City's logo and/or name; statistical reports, database files and any other such related data.

Presentation of, and access to, this data is limited to those reports, formats, or Application Programming Interfaces ("APIs") presented in Attachment 4. Additional custom data exports can be executed, by Contractor, for the City, free of charge, but no more than once per month, and as engineering resources are available for such work.

6. Warranty, Product Replacement and Liability. Notwithstanding Section 32 of the Agreement, for the Term, Contractor shall provide a full replacement warranty on all Products provided hereunder such that if any Product shall OF, OOMCpBF
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fail to perform as specified in Attachment 4, upon receiving written notice of such failure, the Contractor shall replace such Product as specified in Attachment 4 at no cost to City. Warranty dates for each system ( including optional items) shall begin on each system' s In Service Date. Replacement of Products shall only be for a failure of the Product itself, and not for any damage to the unit caused by actions or negligence of City. Should Contractor discontinue support for and fully deprecate any one or more of the Products during the Term, Contractor agrees that in the event of a Product failure, Contractor shall replace the failed unit with the Contractor's then current replacement product at no additional cost to City.

7. Service Level Agreement & Technical Support. During the Term, Contractor shall provide technical support to City and also be responsible for the maintenance and operation of the ITS system that is specified in Attachment 3. The Contractor warrants that the ITS system shall perform as indicated. The specific terms of this service agreement are contained in Attachment 1, which provides that Contractor shall provide to City free upgrades to software whenever Contractor releases new versions or new features. Contractor is a software company engaged in continuous software development. While not all new features and products developed by Contractor are anticipated to be free of charge, City can anticipate one or more new, free features per year and as many as one new software update (either to the back end system or the installed MDT software) per month. Releases, updates and most new features will be at no additional cost to City.

8. Antitrust Claims. The Contractor by signing this Agreement hereby certifies that if these services or goods are obtained by means of a competitive bid, the Contractor shall comply with the requirements of the Government Codes Sections set out below.
a. The date upon which the Final Acceptance notification is issued shall be the Final Acceptance Date. The Government Code Chapter on Antitrust claims contains the following definitions:

L Public purchase means a purchase by means of competitive bids of goods, services, or materials by the City or any of its political subdivisions or public agencies on whose behalf the Attorney General may bring an action pursuant to subdivision ( c) of Section 16750 of the Business and Professional Code.
ii. Public purchasing body means the City or the subdivision of City making a public purchase. Government Code Section 4550. b. Contractor agrees to assign to the purchasing body all rights, title, and interest in and to all causes of action it may have under Section 19- @
4 of the Clayton Act (15 U. S. C. Sec. 15) or under the Cartwright Act Chapter 2 ( commencing with Section 16700) of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or services by the Contractor for sale to the purchasing body pursuant to the bid. Such assignment shall be made and become effective at the time the purchasing body tenders final payment to the Contractor. Government Code Section 4552. c. Operational Standards. To assist City in understanding the support needed from the City, Attachment 1 outlines the Standards of Operations for the work described herein.
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ATTACHMENT 1

FINAL SYSTEM ACCEPTANCE CHECKLIST
This document serves to enumerate the items required for Contractor to achieve Final System Acceptance. Final System Acceptance typically signifies the attainment of the Final Milestone, and moves this contracted project from " Deployment" to " Active." Contractor shall send a report to the City after installation of all the equipment in accordance with the Agreement. The City designated party must initial each box, acknowledging acceptable completion of the item.

The following sections outline the acceptance of hardware related activities:

CAD/AVL - MDT
Contractor provided ( 15) Android Mobile Data Terminals Contractor provided ( 15) Docks/Mounts for the Mobile Data Terminals The ( 14) Mobile Data Terminals, Docks/Mounts and directly associated equipment have been delivered and/or installed in the mutually agreed upon location.

At the time of the system acceptance review, at least 90% of the ( 14) Mobile Data Terminals are powering on/off, connecting to the cellular network, providing accurate GPS location data, allowing drivers to sign in and out, send messages to dispatch, switch trips, go on break, send emergency messages, and tally unique fare types when necessary Contractor Provided RTPI Features
The Mobile " Web App" is available as well as the browser based website for real time information, branded with Agency's colors and logos and which matches the template displayed during the Contractor's RFP to the City
The following section outlines the validated functionality of the above hardware via the Contractor's software system, TRACK:

TRACK
At the time of System Acceptance Testing, at least 90% of active vehicles equipped with Mobile Data Terminals are connecting and providing the TRACK system with vehicle positions.

At the time of System Acceptance Testing, at least 90% of active vehicles, having received proper sign in information from the driver, servicing the route as drawn in the Track system, are providing accurate stop times when entering the Stop Zone.

At the time of System Acceptance Testing, at least 90% of the vehicles recording accurate Stop Times are also providing accurate Arrival Predictions in Track and on Public Portals.

The Daily Schedule Performance Page (DSP) is populating the validly acquired Stop Times.

At the time of System Acceptance Testing, at least 95% of the Automated Passenger Counting systems are accurately counting passengers with a 10% margin of error when proper vehicle sign in and route servicing has been executed.

The mobile Web App displays the basic RTPI information promised, including routes, stop and arrival predictions.
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Definitions
Proper Sign In and Route Servicing" means the driver or dispatcher has assigned the vehicle and driver to a run, route, and/or trip, the sign in is received by the Contractor's system, and the vehicle then services the route and the stops in the order, and upon the route path, as defined in the Track system.

Best effort" is defined as the effort which Contractor tries to satisfy the City's request to the best of their ability.

If any of the previously mentioned items are not completed upon review of the system, the City may attach an addendum to the System Acceptance Report that identifies the item that is not complete, and an explanation outlining why it is not complete. 22-22_
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ATTACHMENT 2

SERVICE LEVEL AGREEMENT
1 WARRANTY & SERVICE LEVEL AGREEMENT
1- 1. SUPPORT AND MAINTENANCE
Contractor shall use best efforts to ensure that the operations shall not be interrupted. This document outlines the remedies the City is entitled to in the event the systems experience any issues or outages.

Contractor's support policies are listed below.

All support is included in the recurring maintenance fees associated with the services (technical, help desk portal, after hours, and -software upgrade); there are no per -incident or hidden support charges.

Contractor shall not differentiate between technical or general questions. When the City submits a support ticket, a category will be required ( Level 1- 4):and Contractor' s response time.will driven by this selection.

Level/ issues Support Hours & Response Policy
Level 4
Software Issues and 9: OOAM — 5: OOPM PST M -F Contractor will reply within Questions one ( 1) business day to any
Issues not impacting Phone, Email Level 4 ticket submitted. vehicles Self -Help Portal Available
247
Level 3 Contractor will reply within
Issues impacting <3 Regular Business Hours: Eight (8) hours from the time vehicles 7: OOAM — 7: OOPM PST M -F of ticket submission during Issues impacting regular business hours, and
operational tools like Phone; Email Twelve ( 12) hours outside dispatch SeIf=Help Portal Available regular hours.
240
Level 2
Issues impacting >3 24 x 7 Contractor will.reply to Level 2 vehicles simultaneously Phone, Email tickets within Two ( 2) hours Issues impacting more Self -Help Portal Available during regular business hours than one operational 240 and within Six ( 6) hours
tool
outside regular hours.

Level 1
Issues all vehicles 24 x 7
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System -wide downtime
preventing use of all
operational tools
Phone, Email, and Portal
Direct Involvement by
Executives
Contractor will normally reply
within One ( 1) hour to all Level
1 issues, and provides a Level
1 Escalation Policy in addition
to Contractor' s normal
Escalation.

Fable 1— Support Ticket Response Policies
Contractor provides City with a 24/ 7 customer support portal that provides: articles with general information on all of Contractor' s systems, wiring schematics, equipment pictures, equipment troubleshooting, and training videos.

This portal shall be used to submit support tickets and following up on any open tickets. This portal has automated triggers to ensure every ticket is handled on a timely manner. Respecting response times provided on the above table, the system is configured to trigger automatic escalation steps as delineated below.

Standard Support Escalation Policy:

Once a support ticket is submitted, based on the above response times, an automated reminder will -be sent to the support team.

If a ticket is not replied to once the reminder is sent to the support team, within an hour, an automated message will be sent to the Operations Manager.

If the message sent to the Operations Manager is not replied to within 1 hour, an automated message will be sent to the VP of Operations.

Level 1 Escalation:

In addition to the above, in the event that any client feels the need to escalate an issue on their own regarding a Level 1 Support Issue, Contractor's Account Manager' s cell phone number will be provided to the City. Contractor shall ensure it' s Account Manager will respond any time of day or night.

In the event that on- site support is needed, Contractor maintains relationships with field service contractors.all over the country, and will_ have personnel on- site typically within 72 hrs. Hardware support scenarios and policies are listed below. It is important to note that 90% of the time, the most common cause of equipment failure is route maintenance by mechanics inadvertently disconnecting or damaging wiring.

Equipment Installation Any equipment and/ or installation issue within 30 days Corrections of installation is fully covered by.Contractor including dispatching technicians to City site and no- questionsasked. parts replacement. 24- pEDONOpB6
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Step 1: Contractor' s support staff will run diagnostic Vehicle Equipment Failures ( more assessments internally and query Contractor' s than 30 days from installation) maintenance staff with any questions that -need clarification or more information. -
Step 2: We' ll support your local maintenance staff to do on- site assessment, diagnostics and troubleshooting.

Step 3: If we determine the device has failed, we will
provide you with a Return Merchandise Authorization
RMA#) to be used for the return. Once we issue an
RMA# we will process and ship a replacement unit. For
critical communications components we will.ship the
replacement overnight.

Fable 2 — Hardware Support Scenarios
1- 2. WARRANTY AND GUARANTEE
Contractor offers a 1 -year standard warranty on all hardware. The warranty includes parts and shipping to the customer (Ground Service except for critical communications components) in the event of a defective unit. Upon City' s request, Contractor shall provide pricing for extended warranty on the MDT, AVAS and APC components.

The warranty does not cover damage found to be the result of negligence, e. g. liquids spilled on equipment, exposure to rain, or shipping of defective equipment to Contractor's RMA Department.

Standard warranties come at. no additional cost with the equipment,.and are relative to the.date of installation unless otherwise specified. -
1- 3. INSTALLATION WARRANTY PROCESS
In order to ensure transparency during the installation process, Contractor follows a firm preinstallation, installation, post-installation. and final -inspection workflow process.. 1-_3.1 PRE -INSTALLATION
During this phase, Contractor' s Operations and Engineering team will gather all the technical vehicle information (i. e. 12V/ 24V engine, # of doors, etc.) and will prepare a recommendation report on equipment mounting location and wiring. This report will serve as the -first approval step in the installation process. The Maintenance Manager and Operations Manager will sign -off on the recommendation report. This report will be provided to both the City and Transit Operations Contractor the "Transit Operator") (if needed). Upon City' s request, Contractor shall take pre -installation photographs.
1- 3. 2 INSTALLATION
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During the installation phase, Contractor's field technician( s) shall follow the mounting location and wiring specifications as approved by the City and/ the Transit Operator. If during the installation Contractor' s technician determines that changes to the specification need to be made, Contractor shall inform the City and the Transit Operator, in writing, of the changes and wait for approval before continuing with the installation. Upon completion of an installation, Contractor's field engineer/ lead technician shall inspect each installation and take photographs of all installed components. 1- 3.3 POST -INSTALLATION & FINAL INSPECTION
This phase serves as -the closing stage forthe installation process. The post -installation is the best time for clients and the Transit Operator to review the systems installed in the fleet as well as become familiar with the systems and each different component.

Once the installation is completed, Contractor' s Operations and Engineering team will schedule a date to perform an on- site final inspection with the City and Transit Operator (if needed). Once the final inspection is completed, an authorized representative from the City and Contractor will sign -off on a written report that will include notes and comments provided during the inspection. This report will be provided to the City and operation (if needed)
If the installation is divided into different phases ( i. e. AVL+ MDT first, then APC and AVAS later), Contractor shall provide a walk-thru of the first phase after the installation is completed and then perform the final inspection once all of the different systems have been installed. - Contractor shall answer any questions that the City or the Transit Operator may have about the equipment, wiring, troubleshooting, etc. Any corrections requested or required shall be performed and additional post -correction photos shall be taken and logged. 1- 4. DOWNTIME
Contractor endeavors to keep its servers up and running 24x7x365. However, there are extreme cases which could cause downtime, which are beyond Contractor' control. In the case of downtime, the following discounts will apply:
1- 4.1 VEHICLE DOWNTIME
Vehicle downtime is defined as a service outage that affects only a single vehicle starting from the point at which Contractor has identified a hardware device failure. Outages related.to wiring tampering are not covered. If Contractor has not shipped a replacement -unit within l calendar -week after receiving the defective equipment, the customer is eligible for a discount of the prorated service fee from the day Contractor received the defective unit until the replacement device arrived at the customer site. 1= 4.2 SERVICE DOWNTIME
The ' downtimes' listed below relate to the Contractor ITS system and exclude any local network issues at or near a City site, or internet routing failures beyond the control of Contractor. Any downtime claims must be submitted within 2 weeks of the claimed -downtime for evaluation. Downtimes -caused by cellular outages or failures in the internet are not covered by the downtime discount policy.

O BRIEF DOWNTIME:

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Brief downtime is defined as a service outage of the entire system.for less than 8 hours. In the case of brief downtime, Contractor will provide a one-time $100.00 discount between 1- 8 hours of downtime. For downtime less than 1 hour, a one-time $50.00 discount will apply.

O EXTENDED DOWNTIME:

Extended downtime may occur if Contractor or its datacenters experience a major system - failure which involves multiple hard -drive and/ or server failures, a City-wide network outage, or a City-wide power outage. Contractor will provide a $ 300.00 discount for --- periods between 8 and 24 hours of downtime, as well as a $ 300.00 discount for each 24- hour period thereafter.

SCHEDULED MAINTENANCE:

Contractor may conduct scheduled maintenance on its databases, web applications and in - vehicle hardware. Contractor shall conduct this maintenance during the periods when the City' s vehicles are not in operation; this is defined as all vehicles are parked at designated parking locations. If Contractor must conduct maintenance while vehicles are moving, Contractor -will give the agency=at least one business days' notice, including the number of vehicles that will be affected. If it is not possible to give this notice, Contractor will apply a

25.00 discount for each unscheduled maintenance occurrence during normal operations. 1- 5. BACKUPS
Contractor' servers are housed in a secure server facility in downtown Los Angeles..The facility is home to several thousand servers; it draws power and communications from One Wilshire; the largest network communications hub in greater Los Angeles. The facility has multiple redundant power supplies and a 247 Network Operations staff; the entire high-rise building is -dedicated to internet server hosting.

Contractor' backup schedule is as follows:
o Every 24 hours, all data and database schema with the exception of historical position and stop data are backed up inside the data center to at least 2 backup mediums. o Every 72 hours' historical data is backed up in the same fashion above (2 -local backup mediums, 1 offsite backup) and uploaded offsite. The schedule is longer because this is a substantially large amount of data to transfer and may take 48-72 hours to complete the offsite upload.

City may request that Contractor restore route or stop data from one of its daily backups in the event that undesired changes are accidentally made.
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ATTACHMENT 3
RFP
See attached.

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CITY OF REDONDO BEACH

COMMUNITY SERVICES DEPARTMENT
Request for Proposals
1920-002
For
Beach Cities Transit
Real -Time Information System
RFP Available: July 18, 201.9
Proposals Due: September 5, 2019
Proposals Must Be Delivered To:

City of Redondo Beach — City Clerk
415 Diamond Street, Door 1
Redondo Beach, CA 90277
BCT Real -Time Information System
RFP # 1920-002

TABLE OF CONTENTS
Section 1. INFORMATION FOR PROPOSERS..................................................................... 4

1. 1. SUBMISSION OF PROPOSAL.........:........................................:................................. 4

1. 2. PROPOSAL OF FORMAT........................................................................................... 4

1. 3. OPENING OF PROPOSALS....................................................................................... 4

1. 4. RIGHT OF REJECTION BY CITY................................................................................ 4

1. 5. ACCEPTANCE OF PROPOSALS....................:.......................................,................... 4

1. 6. ACCEPTANCE PERIOD.............................................:...............................:................ 5

1. 7. SELECTION PROCESS.............................................................................................. 5

1. 8. EVALUATION CRITERIA............................................................................................. 5

1. 9. QUESTIONS.......................................................................................................:........ 5

1. 10. ACCEPTANCE OF TERMS AND CONDITIONS /SPECIFICATIONS ....................... 6

1. 11. PUBLIC RECORDS ACT......................................................................................... 6

1. 12. COST OF PREPARATION OF PROPOSAL ...........................................

1. 13. COMPENSATION.................................................................................................... 6

1. 14. OBTAINING DATA..........................................................:........................................ 6

1. 15. PERMITS AND RESPONSIBILITIES....................................................................... 7

1. 16. INSURANCE, ENDORSEMENTS, AND CERTIFICATE ........................................... 7

1. 17. NONDISCRIMINATION............................................................................................ 7

1. 18. OPTIONAL PRE -PROPOSAL CONFERENCE......................................................... 7

1. 19. APPROVAL OF SELECTION AND AWARD OF AGREEMENT ............................... 7

1. 20. PERIOD OF AGREEMENT...................................................................................... 7 Section 2. REQUIRED PROPOSAL FORMAT...................................................................... 7

2. 1. PROPOSAL INCLUSIONS..........................................:............................................... 7 Section3. ATTACHMENTS................................................................................................... 9 ATTACHMENT 1. SCOPE OF SERVICES....................................................................... 10 ATTACHMENT 2. COST PROPOSAL ITEMIZED FORM................................................. 17 ATTACHMENT 3. CHECKLIST FORM............................................................................. 19 ATTACHMENT 4. ADDENDA ACKNOWLEDGEMENT FORM ......................................... 20 ATTACHMENT 5. PROPOSER QUESTIONNAIRE.......................................................... 21 ATTACHMENT 6. EVALUATION CRITERIA..................................................................... 23 ATTACHMENT 7. SAMPLE AGREEMENT....................................................................... 24 I@
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8 BCT Real -Time Information System
RFP # 1920- 002

ANNOUNCEMENT OF

REQUEST FOR PROPOSALS
REQUEST FOR PROPOSALS # 1920-002 FOR

BEACH CITIES TRANSIT REAL-TIME INFORMATION SYSTEM
The City of Redondo Beach is soliciting proposals from qualified and experienced contractors for the development and implementation of the Beach Cities Transit fixed route Real Time Information System. The services consist, in general, of providing Real -Time Information to inform passengers of real-time bus arrival times through mobile devices and other devices via internet access.

NOTICE IS HEREBY GIVEN that the City of Redondo Beach, California, will receive proposals for performing the following:

Beach Cities Transit — Real -Time Information System for Fixed Route Services Request for Proposals (RFP) # 1920-002
Proposals will be received by the City Clerk of the City of Redondo Beach, 415 Diamond Street, Door 1, Redondo Beach, California, until 3:00 p. m. PDT on September 5, 2019.

A pre -proposal conference ( optional) is scheduled for 10: 30 a. m., August 1, 2019 at Redondo Beach Council Chambers, 415 Diamond St., Redondo Beach, CA 90277.

Proposals received after specified date and time will be considered late and returned to the proposer unopened. Each proposal shall include the forms provided in the RFP, and shall be submitted complete, in accordance with the RFP in a sealed package with the proposal number and the name and address of the proposer appearing on the outside of the package. Proposals submitted by telephone, fax, or electronic mail will not be accepted. The City of Redondo Beach reserves the right to reject any and all proposals received and, to the extent permitted by law, to waive any irregularities in any proposal. The RFP may be obtained by contacting [email protected], from the City's Transit Division, 1922 Artesia Blvd, Redondo Beach, CA 90278, at the City website www.beachcitiestransit.org, or by calling 310-318-0610 x2670. 2 OF p4WN009P
BCT Real -Time Information System
RFP # 1920-002
Request for Proposals Available
Pre -proposal Conference
Optional)
Deadline for Submission of Questions
Final Addenda and Answers Issued
Proposals Due

SCHEDULE
July 18, 2019.

Proposal documents may be obtained:

On-line: www.beachcitiestransit.org
By email: [email protected]
In -Person:

Community Services Department, Transit Division
1922 Artesia Boulevard
Redondo Beach-, CA 90278
August 1St, 2019, 10:30:am Pacific Daylight Time
City of Redondo. Beach Council Chambers
415 Diamond Street
Redondo. Beach, CA 90277
August 9th, 2019, 3:00 pm Pacific.Daylight Time
August 231, 2.019
September 5, 2019, 3: 00 pm
Pacific Daylight Time
City of Redondo Beach — City Clerk
415 Diamond Street, Door 1
Redondo Beach,. CA 90277
Attention: Beach Cities Transit
Proposal # 1920-002
Interview Period Week of September 16th, 2019
Agreement Award October 15, 2019 -
By City Council -
Notice to Proceed December 1, 2019
3 @
BCT Real -Time Information System
RFP # 1920- 002
Section 1. INFORMATION FOR PROPOSERS
The City of Redondo Beach ( City) is soliciting proposals from -qualified and experienced contractors for the Beach Cities Transit fixed route Real -Time Information (RTI) System services.

1. 1. SUBMISSION OF PROPOSAL
Proposals shall be submitted at the Redondo Beach City Hall, City Clerk's Office,. 415 Diamond Street, Door 1, Redondo Beach, CA 90277, by 3: 00 pm (Pacific Daylight Time) on September V, 2019. Any proposal not received prior to the time set forth in the Request_ for Proposals (RFP) or an addendum is subject to disqualification. Any late proposal will be returned unopened.

Every proposal must be signed' by the -person or persons legally authorized to bind the proposer to an agreement. Upon request of -the City, the corporation or other entity will provide a certified copy of the bylaws or resolution of the board of directors showing the authority of the officer signing the proposal to execute agreements on behalf of the corporation or other entity.

1. 2. PROPOSAL OF FORMAT
Proposals shall be -submitted in three -ring -binders and must include one original, so marked, five copies, marked "Copy," and one electronic copy on a. flash_ drive. The total proposal package must be sealed and clearly marked on the outside; type or print on the envelope Beach Cities Transit Proposal # 1920- 002" followed by the date and time of the proposal submittal deadline, and the proposer's name and address.

Proposals shall comply with the -requirements detailed in Section Two of the RFP. Incomplete proposals will be rejected. Incorrectly ordered proposals, proposals lacking required quantity of copies, or proposals with other deficiencies may also constitute cause for rejection.

1. 3. OPENING OF PROPOSALS
Proposals will be opened and evaluated by the City after the submittal. deadline. Proposals will not be opened publicly_ and the City will endeavor to -keep the proposals confidential until a preferred proposer is recommended to the City Council.

1. 4. RIGHT OF REJECTION BY CITY
The City of Redondo Beach expressly reserves the right, at its sole discretion, to reject any and all proposals or any part of any proposal, to waive minor defects. or technicalities, or to solicit new proposals on the same project or on a modified project which may include portions of the originally proposed project as the City may deem in its best interest. In the event of any such rejection, the City shall not be liable for any costs incurred in connection with the preparation and submittal of a proposal. The City also reserves the right to waive any informalities in conjunction with the proposals.

1. 5. ACCEPTANCE OF PROPOSALS
Within ninety (90) days after the final submittal deadline for proposals, the City will act upon them. The highest-ranking firm (as determined by the Staff Evaluation Committee) will be requested to enter into negotiations to produce an Agreement for Services. The City reserves the right to terminate negotiations, without any cost to the City, in the event it deems progress toward a contract to be insufficient. In that event, negotiations will commence with the second highest ranking firm.
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BCT Real -Time Information System
RFP # 1920-002

1. 6. ACCEPTANCE PERIOD
All proposals shall be firm offers and the proposal shall be valid for 180 days after the RFP submission deadline set forth in section 1. 1.

1. 7. SELECTION PROCESS
The selection process will be governed by the following rules:

A. Adherence to Format
A proposal must adhere to the format outlined in Section Two of this RFP in order to be evaluated by the City. Each response should be specifically addressed to the applicable section of the RFP.

B. Evaluation by Staff Committee
Evaluation of the proposals will be made. by a Staff Evaluation Committee.

Evaluation -criteria which the Committee will utilize, but not be limited to, is shown in Attachment 6. The City may utilize the services of appropriate experts to assist in the evaluation process.

G. Oral Interview/Demonstration
The City may, at its option, invite one or more of the highest-ranking firms to make a verbal presentation and demonstration to the Staff Evaluation Committee.

1. 8. EVALUATION CRITERIA
Selection will be made on a best qualified basis. Criteria for selection will include, but not be limited to: proposal methodology/approach; qualifications and related experience; delivery of tasks; implementation/ schedule; and cost/cost effectiveness. Refer to Attachment 6 for the evaluation criteria. Agreement award will be based on a combination of factors that represent the best overall value for completing the work scope as determined by the City.

The Staff Evaluation Committee may also contact and evaluate a proposer's and subcontractor's references; contact any proposer to clarify any response; contact any current users of a proposer's services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed :pertinent to the evaluation process.

1. 9. QUESTIONS
All questions regarding the meaning or intent of the information provided in this RFP, including procedure, specifications, and Contract provisions, shall. be submitted to the City contact, shown below, in writing (e- mail acceptable) no later than 3: 00 pm Pacific Daylight Time, August 9, 2019. Any .change .in the RFP or its requirements will be made by the -City by issuance of an addendum which will be sent to all recipients of the RFP, and such addendum shall be a part of the RFP requirements. The City will not be responsible for -any oral interpretation of the RFP. Questions shall be addressed to:
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CITY OF REDONDO BEACH _.-
Community Services Department Transit Division
1922 Artesia Boulevard
Redondo Beach CA 90278
Attention: Joyce Rooney - Beach Cities Transit RTI RFP
Email: bct(a)redondo.org
The City will not respond to questions received after the deadline. Responses to the questions will be posted on- line at www.beachcitiestransit.org and emailed to proposers.. Proposers should email bct(a)redondo.org to acknowledge. their interest in receiving responses to questions and other updates. All communication regarding this RFP between the City and- proposers will be documented and distributed simultaneously to all proposers. Proposers may not contact other - City officials or staff regarding this RFP.

1. 10. ACCEPTANCE OF TERMS AND CONDITIONS /SPECIFICATIONS The proposal submitted will be the basis for the Agreement for -Contract Services.

Submission of a proposal shall constitute acknowledgement and acceptance of all -the terms and conditions contained in this RFP, including Attachments and -Addenda, -unless otherwise specified in the proposal. A sample copy of the Agreement is included as Attachment 7.

1. 11. PUBLIC RECORDS ACTResponses
CT
Responses to -this RFP. become -the exclusive property of the City of Redondo Beach. At such time as the originating department recommends a .contractorto the City Council and said -staff report appears on the City Council agenda, all unreturned proposals: shall be treated as public records and -shall be subject to. the Public.Records Act with the exception of those elements of each proposal which are defined by the contractor as business or trade secrets and plainly marked as "Trade Secret", "Confidential" or "Proprietary". Each element of a proposal which a contractor desires not to be considered a public record must be clearly marked asset forth - above, and any blanket statement (i. e. regarding entire pages, documents or other non-specific designations) shall not be sufficient and shall not bind the City, in any way whatsoever. If disclosure is required or permitted under the California Public Records Act or otherwise by law, the City shall not in any way be liable orresponsible for the disclosure of any such records or part thereof.

1. 12. COST OF PREPARATION OF PROPOSAL
Proposal submitters are responsible for all costs incurred in the preparation and the submittal of the proposal.

1. 13. COMPENSATION
City shall -compensate Contractor on a monthly basis in. arrears for performance of the services and deliverables _provided as specified in Attachment 1, Scope of -Services, of this RFP.

Compensation details will be provided and detailed in award agreement. --.Proposers may include a proposed modified Payment Schedule for the City's consideration.

1. 14. OBTAINING- DATA
It shall be the contractor's sole responsibility to obtain all data necessary to complete work in a timely manner. The City will make available any data in its possession which_ is relevant to the project upon the contractor's request.
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1. 15. PERMITS AND RESPONSIBILITIES
Prior to commencing work or performing any phase of work, the contractor shall, at its own expense, obtain a City of Redondo Beach business license. Information on the cost of the license can be obtained from the City _Financial Services Department, (310) 318-0603.

1. 16. INSURANCE, ENDORSEMENTS, AND CERTIFICATE
Prior to commencing work or performing any phase.of work, contractor will be required, at its own expense, to provide the City with certificates of insurance. Insurance requirements can be found in the Sample Agreement for. Contract Services (Attachment 7).

1. 17. NONDISCRIMINATION
The contractor, with regard to the work performed by it during the contract,fWill be required to agree not to discriminate on the grounds of race, color, creed., religion,' sex, marital status, age, handicap, national origin, or ancestry in any activity pursuant to this Agreement.

1. 18. OPTIONAL PRE -PROPOSAL CONFERENCE
A pre -proposal conference will be -held Thursday, August 1, 2019 at 10: 30 am in the Redondo Beach City Council Chambers- at 415 Diamond Street, .Redondo Beach. Proposers should contact the City at bct(cD_redondo.ora if they intend to attend the meeting.

1. 19. APPROVAL OF SELECTION AND AWARD OF AGREEMENT
This procurement will comply with. all applicable City procurement policies and procedures.

Contractor selection is subject to approval by the Redondo Beach City Council. Evaluation factors as outlined above will be applied to all eligible, responsible, and responsive proposers in comparing proposals and selecting the successful proposal. The City is not obligated to accept the lowest cost proposal, but will make an award in its best interests after all factors have been evaluated. Therefore, proposals should be submitted in the most -favorable terms.

The Staff Evaluation Committee will select a proposer with which the City will negotiate an agreement, ( see Sample Agreement in Attachment 7) that will be recommended to the City Council for review and approval. Award of an Agreement will be contingent upon the successful negotiation of final agreement terms. Negotiations will be confidential and not subject to disclosure to competing proposers. If agreement: negotiations cannot be concluded successfully with the selected firm, the City may negotiate an agreement with other proposers or withdraw the RFP.

1. 20. PERIOD OF AGREEMENT
The City seeks proposals for a thirty-six (36) month agreement with two (2) one-year extensions at the option. of the City.

Section 2. REQUIRED PROPOSAL FORMAT

2. 1. PROPOSAL INCLUSIONS
Proposals shall be provided in an 8- 1/ 2" x 11" format and be submitted in three-ring binders, one original, so marked, and five.( 5) copies, marked " Copy," and one electronic. copy on a flash drive. If documentation provided is incomplete, the Proposer may be considered nonresponsive and ineligible for award of contract.- Proposals must include the following - 7 C4 p400HOpB69
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1. Cover Letter. Each proposal will include a cover letter that identifies the contractor, address, phone number, email and individual who is authorized to negotiate and respond to any questions. If the proposal is submitted on behalf of a team, identify the companies comprising of that team. The cover letter must include the original signature of an individual with the authority to negotiate on behalf of, and to contractually bind, the proposer. The cover letter should also highlight major elements of the proposer's qualifications and proposal.

The cover letter must also provide a statement that the proposal is valid for 180 days after the RFP submittal deadline.

2. Table of Contents. Immediately following the cover page, each proposer must include a Table of Contents identifying the various sections in the proposal along with the applicable page numbers. All pages in the proposal are to be numbered sequentially.

3. Technical Approach. Provide a work plan for the technical approach and process for executing the requirements and objectives of the scope of services. Demonstrate that the Proposer fully understands the project requirements and clearly describe the proposed approach to deliver the services and materials required to provide the deliverables discussed in the scope of services. Provide a detailed description of the proposed solutions hardware and software system.

4. Proposer Qualifications. Provide a description of the overall history and qualifications of the Proposer. Proposers should describe their history, including the size, location of offices, years in business, contract terminations, and name of owner(s). Describe proposer's specialties and strengths and highlight any particular qualifications or experience that differentiate the Proposer from its competitors.

5. Related Experience. Provide a description of experience of the Project Team with completion of similar projects. Provide a list of relevant projects only and include scope of service, total project costs, and status of projects.

6. Project Team. Provide a summary of qualifications for all personnel to be involved in the project, including any sub -contractors, and state the specific role for each. Provide the estimated annual dollar amount of participation by each contractor, whether they are qualified as a Disadvantaged Business Enterprise ( DBE) and by what agency. Provide a project organizational chart identifying names and titles of the project managers and other key personnel to be assigned. A description of how overall project management will be provided should also be included.

7. Project Schedule. Provide a schedule to plan, implement, test and go -live with the RTI system following the agreement execution, identifying significant milestone and deliverable dates.

8. References. Provide no less than three references of publicly -funded transit clients similar in scope. For each reference, provide the following:

Name of the agency, address, contact person and title, email address and phone number;
Contract amount and term; and
Brief description of the work provided.
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9. Financial Statements. Provide audited financial statements or financial reviews for the past two years. Financial statements or reviews must provide a thorough summary of the financial stability and capacity of the proposing contractor and its parent company, if any.

If financial statements are to be treated as confidential, provide in a separate envelope and mark as "Confidential."

10. Cost Proposal Itemized Form. Proposers are required to complete Attachment 2 Cost Proposal Itemized Form. Comments may be provided to explain or describe each line item. Pricing shall be for the base and each additional year and cover every element/requirement contained in Attachment 1 Scope of Services. The specific fees and charges will be negotiated with terms and conditions in a contractor agreement after final selection of the contractor.

11. Required Forms. Proposers are required to complete Attachment 3, Checklist Form, Attachment 4, Addenda Acknowledgement Form, and Attachment 5, Proposer Questionnaire.

Section 3. ATTACHMENTS
Attachment 1. Scope of Services
Attachment 2. Cost Proposal Itemized Form
Attachment 3. Checklist Form
Attachment 4. Addenda Acknowledgement Form
Attachment 5. Proposer Questionnaire
Attachment 6. Proposal Evaluation Form
Attachment 7. Sample Agreement
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RFP # 1920-002 Scope of Services
ATTACHMENT 1. SCOPE OF SERVICES

GOALS AND OBJECTIVES
The City of Redondo Beach (City) is soliciting proposals from qualified and experienced contractors for the development and implementation of the Beach Cities Transit fixed route Real -Time Information ( RTI) System. The services consist, in general, of providing RTI to inform passengers of real-time bus arrival times through mobile devices and other devices via internet access.

The City's goal for the fixed route RTI system is to provide a simple and basic system for realtime services.

The main objectives of the fixed route BCT RTI system are to:

Develop a real-time information portal on the BCT webpage which allows passengers to easily view real-time arrival and departure times;
Have an open data platform with the ability to export real-time vehicle location data and estimated arrival times for vehicles to be used with general public applications such as Google Transit and other industry interfaces/ appliances; Develop reports and data from the RTI system that enable BCT to manage and operate the transit system more efficiently; and
Provide RTI hardware, equipment, software, training and support for the on- going operations and maintenance of service to meet the transit system needs.

CITY OF REDONDO BEACH
Located on the coastal edge of Los Angeles County, approximately twenty miles southwest from downtown Los Angeles and seven miles south of Los Angeles International Airport (LAX), Redondo Beach has been a preferred resort destination for more than a century and one of the most desirable areas to live in the country. The City's population has been slowly, but steadily growing in the past few years. As of January 2010, the Census reports a total population of 66, 748.

Redondo Beach is a full-service city with its own police, fire and public works departments, two public libraries, a performing arts center, fifteen parks, thirteen parkettes, a large recreational and commercial harbor including King Harbor, a 1, 400 -slip private craft port; the Redondo Beach Pier and Seaside Lagoon; and public beaches. Redondo Beach Unified School District serves the City of Redondo Beach and consists of eight elementary schools, two middle schools, one high school, one continuation school, and one adult school.

Significant concentrations of employment and retail activity include the northern industrial complex anchored by the Northrop Grumman Corporation campus; the Harbor/Pier area; the South Bay Galleria - a regional mall anchoring the northeast end of the City; and an eclectic mix of specialty shops, restaurants and services known as the Riviera Village area in the south end of the City.

BEACH CITIES TRANSIT SERVICES
Operated under the name Beach Cities Transit (BCT), the City operates two (2) fixed routes, Lines 102 and 109, along defined routes, within the City of Redondo Beach and the adjacent communities of Hermosa Beach, Manhattan Beach, EI Segundo and a few miles into Los Angeles to LAX. The City currently contracts with Transportation Concepts for BCT operations BCT Real -Time Information System
RFP # 1920-002
Attachment 1
Scope of Services
and maintenance. Transportation Concepts also supports the City's marketing efforts, and posts and distributes materials.

Approximately 360,000 passengers board BCT every year. Service is provided every day of the week, except certain holidays, -and connects residential areas with schools, libraries, commercial areas, offices, recreational areas, regional bus lines and regional Metro Green Line rail stations. Service information, including schedules, bus stop lists, and route maps, is located in the Transit section on the City website at httg://www.beachcitiestransit.o[ g BCT Line 102: Line 102 provides local transit service in Redondo Beach between the Pier, Redondo Union High School, the Redondo Beach Green Line Rail Station and the South Bay Galleria — providing approximately 13,800 annual revenue service hours. The line serves heavy student ridership at Redondo Union High School. In FY 2017- 18, Line 102 boarding totaled 182,324 and it logged 140,995 revenue service miles.

BCT Line 109: Line 109 provides service along the coastline from :Riviera Village to the LAX City Bus Center, providing 20,300 annual revenue service hours. The line travels through Redondo Beach, Hermosa Beach, Manhattan Beach, EI Segundo and a few miles into Los Angeles to LAX. Line 109 also serves the Metro Green Line at the Douglas Station and the Aviation Station. In FY 2017- 18 Line 109 passenger boarding totaled 179, 020 and it logged 245,884 revenue service miles.

BCT FIXED ROUTE TRANSIT FLEET
The BCT fixed route service will operate a total of fourteen ( 14) vehicles with RTI functionality:
eleven ( 11) compressed natural gas (CNG) 32' model EI Dorado EZ Rider II vehicles; one ( 1) CNG 40' model EI Dorado LF -40 vehicle; and two (2) 25' Champion low floor vehicles to be operated in 2019. Please see the table on the following page for the BCT fixed route vehicle inventory list.

The eleven ( 11) EI Dorado EZ Rider II BCT fixed route. vehicles currently have an annunciator and head sign system that utilizes a GPS antenna. The annunciator system is currently provided by Clever Devices and the signage system is provided by Twin Vision. Twin Vision provides a front destination sign, interior front route/run number sign, rear route sign and side destination sign. Thee CNG EI Dorado LF -40 vehicle has a Hanover annunciator and signage system that utilize a GPS antenna. Hanover will also provide the annunciator system and signage system for the two (2) 25' Champion low floor vehicles to be operated in 2019. BCT vehicles are also equipped with REI- Buswatch cameras. Each fixed route vehicle has either seven ( 7) or eight (8) cameras, located on the exterior and interior of the bus.

BCT operates on a basic system for its operations. BCT currently does not have a Computeraided dispatch, and dispatch currently uses two-way radios to communicate with operators.

BCT also does not have a GPS -based Automatic Vehicle Location system, and does not use scheduling software to manage its vehicle fleet operations.

The City makes transit stop and schedule data openly available in the General Transit Feed Specification ( GTFS) format, subject to the City of Redondo Beach Transit Data License Agreement. GTFS data can be downloaded from the Transit section on the City's website located at.hftp://www.beachcitiestransit.or-g. Static GTFS data is shared with Google Maps and Transit App to assist riders with trip planning.
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BCT Fixed Route Vehicle Inventory List Table
Attachment 1
Scope of Services
Vehicles to be operated 2019

SCOPE OF SERVICES
This Scope of Services describes the tasks that shall be performed by the Contractor to complete.

Task 1: General Project Management
Contractor shall provide overall project management throughout the entire period of agreement for the operations of the RTI system. Project management includes, but is not limited to, the following:

Providing monthly reports;
Participating in consultations and conference calls with BCT staff; Task Scheduling; and
Providing support and training, as needed.

For support, contractor shall be available during normal business hours and stand- by support shall be available at all other times, including nights, weekends and holidays. 12 @
Real -Time
Fleet Model Capacity Replacement Capability to
No. Vehicle Description Yr. Amb/Whch Year Target be Installed TBD CHAMPION LF E450 2018 10/2
2026 Yes
TBD CHAMPION LF E450 2018 10/2
2026 Yes
536 ELDORADO - EZ RIDER II 2011 29 2020 Yes
537 ELDORADO - EZ RIDER II 2011 29 Yes 2020
538 ELDORADO - EZ RIDER II 2011 29 2020 Yes
539 ELDORADO - EZ RIDER II 2013 29 2022 Yes
540 ELDORADO - EZ RIDER II 2013 29 2022 Yes
541 ELDORADO - EZ RIDER II 2013 29 2022 Yes
542 ELDORADO - EZ RIDER II 2013 29 2022 Yes
543 ELDORADO - EZ RIDER II 2013 29 2022 Yes
544 ELDORADO - EZ RIDER II 2015 29 2024 Yes
545 ELDORADO - EZ RIDER II 2015 29 2024 Yes
546 ELDORADO - EZ RIDER II 2015 29 2024 Yes
550 ELDORADO - LF -40 2003 41 2022 Yes
Vehicles to be operated 2019

SCOPE OF SERVICES
This Scope of Services describes the tasks that shall be performed by the Contractor to complete.

Providing monthly reports;
Participating in consultations and conference calls with BCT staff; Task Scheduling; and
Providing support and training, as needed.

1. Monthly meetings or conference calls

2. Master schedule for system design, delivery, installation, training, implementation, testing period, and deployment

3. Monthly status reports to the City by the 101 day of each month detailing system progress and performance (e.g. data feed errors, troubleshooting, etc.), and describing any accomplishments, issues or concerns
Task 2: Planning and Design of RTI System
The RTI system will use real-time location and arrival prediction data for display via the internet, presented to the public in an easy-to-use interface. The display must be compatible with the City's website platform. The contractor shall work with BCT staff to collect data and information such as BCT routes, BCT bus stops, and BCT schedule of runs to develop the RTI system. The overall RTI system design shall have the capability to capture and transmit vehicle location information on a real-time basis with an update frequency rate of no more than thirty seconds.

The RTI System shall have a live system map, a word/text-based real-time prediction tool, and a trip planner tool.

Live System Map
On the live system map, users shall have the ability to view specific routes or all system routes, be able to zoom in and out, and be able to pan in any direction of the map viewing area. The live system map shall include standard real-time map information, which may include the following:

Graphical icons of bus stop locations that show, when icon is clicked or hovered over, bus stop name and number, bus route number(s) served, estimated arrival times for the next three buses to arrive, and the ability to display the street view; and Graphical bus icons (moving in real-time) that show, when icon is clicked or hovered over, the destination, previous stop, next stop, route direction of the bus, and status early, late, on-time).

Option: Contractor may provide an integrated timetable as a pop-up to the live system map display.

Text/Word-Based Real -Time Prediction Tool
In addition to the live system map, users who have difficulty navigating the map shall be able to use a text/word-based tool to retrieve real-time predictions. The text/word- based tool shall allow the user to select their bus route, direction, and a bus stop from a drop- down menu that lists all the stops. After the selection, up to three estimated arrival times will be displayed for the selected stop.

Trip Planner Tool
The RTI system should also provide a trip planner tool to be displayed on the BCT' s webpage.

The trip planner tool will allow a user to input their location and destination to receive transit trip planning directions and a map detailing the route.

Deliverables:

1. Technical memo describing the overall RTI system and technical approach

2. Preliminary digitized map with route programmed, stop locations and runs

3. Sample of text/word- based real-time prediction tool

4. Sample of trip planner tool
13 BCT Real -Time Information System
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Task 3: System Interface
Attachment 1
Scope of Services
Contractor shall provide a system interface to both the public and internally to BCT for dispatch.

The internal system interface shall allow management functions such as the assignment of buses and routes, and the activation of routes. The internal system shall also allow BCT to test and validate all data before updates (e.g. route changes, stop changes, etc.) are displayed to the public.

The public system interface shall be hosted and accessible, at minimum, on Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari website browsers via all platforms, including, but not limited to: desktop, laptop, and mobile devices. The public system interface shall display: a live system map, preferably similar to Google Maps, showing all major streets; a word/text-based real-time prediction tool; and a trip planner tool. Contractor shall work with the City's Information Technology (IT) department to provide data that is hosted in an Frame compatible with the City's website Content Management Tool ( i. e. Civica). The public system interface should be in HTML5 format and not use any scripts. The interface must also follow W3C standards and adhere to current ADA requirements.

The RTI system shall have an open data platform with the ability to export real-time vehicle location data and estimated arrival times for vehicles to be used with general public applications such as Google Maps transit trip planner, Transit App, Moovit App and other industry interfaces/applications. Contractor to assist and coordinate with the City for the set- up and continuous maintenance of exporting real-time vehicle location data.

Contractor to coordinate with the City's IT department to allow analytical data for BCT staff to view usage reports and trends, including: general site visits, unique site visits, visits by route or stop, and other visitor information. Data collected must have the ability to be exportable to MS excel.

Deliverables:

1. Draft and final demonstration/ implementation of interface for dispatch/management

2. Draft and final demonstration/ implementation of public system interface via internet browsers for users to view and plan real- time trips with either the live system map, text/word- based real-time prediction tool or trip planner tool on desktop, laptop, and mobile

3. Google Transit, Transit App, Moovit App, etc. compatibility setup, confirmation, and continued maintenance of GTFS-realtime feed

4. Analytical data with the ability to be exportable to MS excel Task 4: Hardware. Equipment, and Software
The contractor shall provide all hardware, equipment, software, wireless communications, internet/database servers and licenses for the operations of the RTI system and should meet the following conditions:

All hardware shall remain under warranty for a minimum of two years with options Proper voltage and power shall be provided to the tracking devices to ensure device stability and to prevent device failure
Maintenance updates to the RTI system shall be provided at no charge to improve or maintain the stability of the system
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Scope of Services
Protection and back-up, a minimum of 60 -days, for any software configuration settings, customer provided data that has been modified for use by the software, and any new data produced by the software itself
Wireless communications should be provided with an industry standard provider BCT shall be granted an irrevocable, perpetual and royalty -free license to use all software provided by the Contractor, whether such software is provided directly by the Contractor or by a third party
Please explain and describe any additional items that are not requested in this RFP, that are a part of the proposed system that cannot be excluded, and thus will become an added component of the proposed RTI system. For example, if the Contractor proposes on -board tablets for the RTI system rather than a more basic device, additional system components might be included by default, such as the function to communicate with dispatch via text. In this example, the communication via text is not a part of the RFP scope of services, but the Contractor will include this function as an added component as a part of the proposed system.

Option: Contractor may provide bus operators with the ability to input passenger counts using on -board system devices/equipment
Deliverables:

1. Final inventory list of proposed hardware, equipment and software to be used for the RTI system

2. Detailed memo describing the hardware and software system architectures, and how the systems communicate

3. Detailed memo describing wireless network and hosting system (cloud based) Task 5: Delivery and Installation of RTI System
Contractor shall coordinate with BCT to deliver and install all RTI System components for implementation according to proposed schedule.

Deliverables:

1. Memo providing a detailed explanation of the proposed installation and implementation schedule

2. Delivery and installation of onboard hardware in fourteen ( 14) BCT buses as designated by the City

3. Delivery of one ( 1) additional onboard hardware device to be used as a back- up for BCT operations

4. Delivery and installation of all software and databases used as part of the RTI system

5. Delivery and installation of two (2) computer systems, two (2) large monitor screens minimum 49" diagonal display), and a laptop
Task 6: Training
Contractor shall provide manuals, training, training tools and other simulators, and training/testing units for the proper operation, maintenance, and repair of the RTI system.

Delivery of the manuals, training, and training tools shall be accomplished per the schedule provided by the Contractor and approved by the City. Training is to be provided to all 15 o, 00Noo9
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Attachment 1
Scope of Services
dispatchers, supervisors, administrators, and maintenance technicians prior to deployment of the RTI system.

Deliverables:

1. Management Plan for RTI system setup and operations to include, but is not limited, to the following: training manuals for implementation and on- going support (e.g. repair, updates, emergencies, etc.), training tools, and training/testing units

2. Training workshop or on-line training
Task 7: Reporting and Data
The RTI system shall provide a data management tool for real-time data and shall be available in both graphical and table formats with the ability to be exportable to MS excel. Data reports may be configured daily, weekly or monthly and shall allow for time -based comparison ( e.g. last week vs. this week). Desired reports may include:

On -Time Performance by vehicle and driver at scheduled time points Headway Report by vehicle for deadhead miles and hours
Vehicle arrival and departure times for the day
Mileage data (actual and revenue miles) by vehicle
Hours data (actual and revenue hours) by vehicle
Other related information
Deliverables:

1. Sample of comprehensive data report tools shall be provided for performance measurement and analysis to be approved, and provided thereafter

2. Index of system reports by type or criteria
Additional Proposed Scope
If there are additional items that are not discussed in this RFP that seem reasonable and appropriate for the BCT RTI system, additional services may be proposed as additional items.

Please provide a cost proposal and description for other reasonable and appropriate service such as hardware, software and/or equipment not discussed in this RFP. For example, the Contractor's proposed software program has the function to provide informational announcements, such as detour alerts, for riders to view on the public system interface. The informational announcement function could be a simple yet beneficial add on since the equipment and software are already proposed.

If additional work is proposed, please provide a separate description and costs in Attachment 2 on the Additional Proposed Work Itemized Form.
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Attachment 2
Cost Proposal Itemized Form
ATTACHMENT -2. COST PROPOSAL ITEMIZED FORM
PROPOSER'S NAME:

System Costs Year 1($) Year 2 ($) Year 3 ($)
Task 1: General Project Management

0. 00 0. 00 0. 00
Task 2: Planning and Design of RTI System

0. 00 0. 00 0. 00
Task 3: System Interface

0. 00 1 0. 00 0. 00
Task 4: Hardware, Equipment, and Software*

0. 00 0. 00 0. 00
Task 5: Delivery and Installation of RTI System*
Task 6: Training
Task 7: Reporting and Data
Other
System Costs Total 0.00 0. 00 0. 00
itemized equipment list may be requested
Other Expenses (not outlined above) Year 1($) Yearn ($) Year 3 ($) Task 2 Option: Integrated Timetable

0. 00 0. 00 0. 00
Task 4 Option: Passenger Count Input

0. 00 0. 00 0. 00
Option Costs Total 0. 00 1 0. 00 0. 00
Other Expenses Total 0. 00 0. 00 0. 00
Option Costs Year 1($) Year 2 ($) Year 3 ($)
Task 2 Option: Integrated Timetable

0. 00 0. 00 0. 00
Task 4 Option: Passenger Count Input

0. 00 0. 00 0. 00
Option Costs Total 0.00 1 0. 00 0. 00
Summary of Total Costs
Project Year Costs Year 1 Total Year 2 Total Year 3 Total Total Year Costs 0. 00 0. 00 0. 00
Three Year Total Cost (Lump Sum) 0. 00 0. 00 0. 00
TOTAL 3 -YEAR COST $ 0.00
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COST PROPOSAL ITEMIZED FORM

ADDITIONAL PROPOSED WORK
PROPOSER'S NAME:

Attachment 2
Cost Proposal Itemized Form
Additional Proposed Scope (if. proposed) Year 1($) Year 2 ($) Year 3 Additional Proposed Scope Costs Total j 0.00 0. 00 0. 00 ADDITIONAL PROPOSED SCOPE TOTAL 3 -YEAR COST $ 0.00,
Please describe the additional proposed scope.
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ATTACHMENT 3. CHECKLIST FORM
PROPOSER'S NAME:

Attachment 3
Checklist Form
Proposals shall be provided in an 8- 1/ 2" x 11" format and be submitted in three-ring binders, one original, so marked, and five (5) copies, marked "Copy," and one electronic copy. If documentation provided is incomplete, the Proposer may be considered non- responsive and ineligible for award of contract.

Proposers are requested to submit this Checklist and the following information, as detailed in Section 2 of this RFP.

Description Proposer's
Initials
Cover Letter
Table of Contents
Technical Approach
Proposer Qualifications
Related Experience
Project Team
Project Schedule
References
Financial Statements
Cost Proposal Itemized Form
Checklist Form
Addenda Acknowledgement Form
Proposer Questionnaire
Name of Proposer initialing checklist:

Proposer's Signature:

Title:

Date:
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Attachment 4
Addenda Acknowledgement Form
ATTACHMENT 4. ADDENDA ACKNOWLEDGEMENT FORM
PROPOSER'S NAME:

PROPOSER hereby acknowledges that he/she has received the following Addenda:

Addendum # Signature
Addendum # Signature
Addendum # Signature
Addendum # Signature
Addendum # Signature
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BCT Real -Time Information System
RFP # 1920-002
ATTACHMENT 5. PROPOSER QUESTIONNAIRE

1. Proposer's Legal Name:

2. Mailing Address:

City/State/Zip Code:

Telephone:

E- mail Address:

3. Authorized Representative Name:

Title:

Telephone:

4. Business is a Disadvantaged Business Enterprise (DBE)? Attachment 5
Proposer Questionnaire
Yes No

5. Please check all classifications that apply to your business? WBE MBE SBE

6. Business Type? Corporation Partnership Association or Sole Proprietorship Joint Venture

7. Number of Years in business?

8. Number of Years under present name?

9. Number of Years under former names?
list name and number of years)

10. Describe services
provided:

11. Do you have any affiliated businesses? Yes No
If yes, list subsidiary or division, or name parent company:

12. Has the Business failed to complete a contract? Yes No

13. Is any litigation pending against a contract? Yes No

14. Is proposer aware of any real, potential or perceived conflict of interest? Yes No 21 BCT Real -Time Information System
RFP # 1920-002
Attachment 5
Proposer Questionnaire
I, individually and on behalf of the business named above, do by my signature below certify that the information provided in this questionnaire is true and correct.

Printed Name:

Authorized Signature:

Title:

Date:

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22 BCT Real -Time Information System
RFP # 1920-002
ATTACHMENT 6. EVALUATION CRITERIA
Attachment 6
Evaluation Criteria
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Evaluat on`Criteria< ' x : Max Possible;
Points .

Proposal Methodology/Approach
Approach and proposed methodology to project scope, including training
Demonstrated knowledge of the work required
Creative/innovative approaches to delivery and on-going operational support
Technical merit of proposed solution (logic, advantages, proven 25 approach)
Use of components and software proven in service on similar projects
System flexibility
Qualifications and Related Experience
Project team is qualified to perform services and has technical competence
Relevant experience of the Project Manager and key personnel Overall financial stability and evidence of corporate resources committed to the Project 20
Experience with projects of similar size and scope
Staff availability and time commitment of key personnel, other ongoing project commitments and priorities Tasks
Tasks, deliverable and approach clearly described
Project intent has been met
Completeness of solution 20
Thoroughness of training materials and training facilitators Support available for City Staff
Implementation/Schedule
Logical and realistic timing
Proposed schedule is appropriate 15
Schedule performance on previous projects
Cost/Cost Effectiveness
Realistic and appropriate costs for services to be performed 20 Quality and cost control measures in place
Total Possible Points 100
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BCT Real -Time Information System
RFP # 1920-002
ATTACHMENT 7. SAMPLE AGREEMENT
Attachment 7
Sample Agreement
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AGREEMENT FOR PROJECT SERVICES

BETWEEN THE CITY OF REDONDO BEACH
AND
THIS AGREEMENT FOR PROJECT SERVICES (this "Agreement") is made between the City of Redondo Beach, a chartered municipal corporation ("City") and a [ type of entity] ("Contractor" or "Consultant").

The parties hereby agree as follows:

B. Term and Time of Completion. Contractor shall commence and complete the project or services described in Exhibit "A" in accordance with the schedule set forth in Exhibit "B".

C. Compensation. City agrees to pay Contractor for work performed in accordance with Exhibit "C".

GENERAL PROVISIONS
Independent Contractor. Contractor acknowledges, represents and warrants that Contractor is not a regular or temporary employee, officer, agent, joint venturer or partner of the City, but rather an independent contractor. This Agreement shall not be construed as a contract of employment. Contractor shall have no rights to any benefits which accrue to City employees unless otherwise expressly provided in this Agreement. Due to the independent contractor relationship created by this Agreement, the City shall not withhold state or federal income taxes, the reporting of which shall be Contractor's sole responsibility.

3. City Property. All plans, drawings, reports, calculations, data, specifications, videos, graphics or other materials prepared for or obtained pursuant to this Agreement shall upon request be delivered to the City within a reasonable time, and the rights thereto shall be deemed assigned to the City. If applicable, Contractor shall prepare check prints upon request. Said plans, drawings, reports, calculations, data, specifications, videos, graphics or other materials 1- 8
shall be specific for the project herein and shall not be used by the City for any other project without Contractor's consent. Notwithstanding the foregoing, Contractor shall not be obligated to assign any proprietary software or data developed by or at the direction of Contractor for Contractor's own use; provided, however, that Contractor shall, pursuant to Paragraph 14 below, indemnify, defend and hold the City harmless from and against any discovery or Public Records Act request seeking the disclosure of any such proprietary software or data.

4. Inspection. If the services set forth in Exhibit "A" shall be performed on City or other public property, the City shall have the right to inspect such work without notice. If such services shall not be performed: on,.City or other public property, the City shall have the right to inspect such -work upon reasonable notice.

Inspections by the City shall not relieve:or`minimize the responsibility of Contractor to conduct any inspections Contractor has agreed to perform pursuant to, the terms of this Agreement. Contractor shall be solely liable for said inspections performed by Contractor,. Contractor shall certify' in. writing to the City as to the completeness and accuracyofpeach inspection required.to be conducted .by Contractor hereunder.

5. Services. The projector services Iset forth in Exhibit "A" shall be performed to the full satisfaction and approval of -the City. In 'the:event that the projector services set forth _in Exhibit "A" are itemized by price in Exhibit "C", the City in its sole discretion may, upon notice, to. Contractor;- delete certain items or services set forth in Exhibit "A",', in which case there shall.. be a corresponding reduction in the amount of compensation paid to Contractor. City shall furnish Contractor, to the extent available, with any City standards, details, specifications and regulations applicable.to the: Project and 'necessary for the performance of Contractor's' services, hereunder: 'Notwithstanding the foregoing, any and all additional data. necessary for design shall be the responsibility of Contractor.

6. Records. Contractor, ,including, -any of its subcontractors, shall maintain full and complete documents,and records, including accounting records, employee time sheets,'work papers, and correspondence pertaining to the -project or services set forth in Exhibit "A7., Contractor, including any of its subcontractors, shall make such documents and records available for City review or audit upon request and reasonable notice, and shall keep such documents and records, for at least four (4) years after Contractor's completion of performance of this Agreement. Copies of all pertinent reports and correspondence shall be furnished to the City for its files.

7. Changes and Extra Work. All changes and/or extra work under this Agreement shall be performed and paid for in accordance with the following:

Only the City Council, City Manager, or the Department Head responsible for the administration of, or supervision of the scope of work under, this Agreement may o oaMPoa
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authorize extra and/or changed work. Contractor expressly recognizes that other City personnel are without authorization to either order extra and/or changed work or waive contract requirements. Failure of Contractor to secure the written authorization for such extra and/or changed work shall constitute a waiver of any and all right to adjustment in contract price due to such unauthorized work and Contractor thereafter shall be entitled to no compensation whatsoever for performance of such work.

If Contractor is of the opinion that any work which Contractor has been directed to perform is beyond the scope of this Agreement and constitutes extra work, Contractor shall promptly notify the City of the fact. The City shall make a determination as to whether or not such work, is, in -fact, beyond the scope of this Agreement -and constitutes extra work. In, the event.that the City determines that such work does constitute extra work, City shall provide extra compensation to Contractor on a fair and equitable basis. A written amendment providing for such compensation for extra work shall be executed by Contractor and the City.

8. Additional Assistance. If this Agreement requires Contractor to, prepare plans and specifications, Contractor shall provide assistance as necessary to resolve any questions regarding such plans and specifications that may arise during the period of advertising for bids, and. Contractor shall, issue any necessary addenda to the plans and specifications as requested. In' the.event Contractor is of the opinion that City's -requests for addenda -and. assistance is outside the scope of normal services; the parties shall: proceed in -accordance with the changes and extra work provisions --of this Agreement. ,.

9. Professional Ability. Contractor acknowledges, represents and warrants that Contractor:is skilled and able to competently provide the services hereunder, and possesses' all professional licenses, certifications, and approvals necessary to engage in its occupation. City has relied upon the professional ability and training of Contractor_as a. material inducement to enter into this Agreement.

Contractor shall perform in accordance with generally accepted professional practices and standards of Contractor's profession.

10. Business License. Contractor shall obtain a Redondo Beach Business License before performing any services -required under this Agreement. The failure to so obtain such license shall be a material breach of this Agreement and grounds for immediate termination by City; -provided, however, that City may waive the. business license requirement in writing under unusual circumstances without necessitating any modification of this Agreement to reflect such waiver.

11. Termination Without Default. Notwithstanding anyprovision herein to the contrary, the City may, in its sole and absolute discretion -and without cause, terminate this Agreement at any time prior to completion by Contractor of the project or services hereunder, immediately upon written notice to Contractor. In the event of any such termination, Contractor shall be compensated for: (1) all OFpf00Np0e .
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authorized work satisfactorily performed prior to the: effective date of termination; and ( 2) necessary materials or services of others ordered by Contractor for this Agreement prior to Contractor's receipt of notice of termination, irrespective of whether such materials or services of others have actually been delivered, and further provided that Contractor is not able to cancel such orders. Compensation for Contractor in such event shall be determined by the City in accordance with the percentage of the project or services completed by Contractor; and all of Contractor's finished or unfinished work product through the time of the City's last payment shall be transferred and assigned to the City. In conjunction with any termination of this Agreement, the City may, at its own expense, make copies or extract information from any notes, sketches, computations, drawings, and specifications or other data, whether complete or not.

12. Termination in the Event of Default. Should_Contractorfail to perform any of its obligations hereunder, within the time -and in the manner provided or otherwise violate any of the terms of this Agreement, the City may -i .' mediately terminate this Agreement by giving written notice..of such termination, stating the reasons for such termination. Contractor shall be compensated as provided immediately above, provided, however,..there shall be deducted -from such amount the amount of damages, if any; sustained' by theCity by,.virtue of Contractor's breach of this Agreement.

13. Conflict of Interest. Contractor.acknowledges, represents and warrants that Contractor shall avoid --all conflicts of interest. (as defined under any federal, state or local statute,. rule or.regulation, or atcommon law) with respect to this Agreement. Contractor further acknowledges, represents and warrants that Contractor has no business relationship or arrangement of any kind with any City official or -employee with respect to this Agreement: Contractor acknowledges that in the event that, Contractor.shall. be -found by any judicial or administrative body to have -any- conflict of interest -(as defined above) with respect to this Agreement, all consideration. received under this Agreement shall be forfeited and returned to City forthwith. This provision shall survive the termination of this Agreement for one ( 1,) year.

14. Indemnity. To the maximum extent permitted by law, Contractor hereby agrees, at its sole cost -and expense, to defend protect, indemnify, and hold harmless the City, its elected and appointed officials, officers, employees, volunteers, attorneys, and agents ( collectively "Indemnitees") from and against any and all claims, including, without limitation, claims for bodily injury, death or damage to property, demands, charges, obligations, damages, causes of action, proceedings, suits, losses, stop payment notices, judgments, -fines, liens, penalties, liabilities, costs and expenses of every kind and nature whatsoever, in any manner arising out of, incident to, related to, in connection with or arising from any act, failure to act, error or omission of Contractor's performance or work hereunder (including any of its officers, agents, employees, Subcontractors) or its failure to comply with any of its obligationscontained in the Agreement, or its oF Nooa
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failure to comply with any current or prospective law, except for such loss or damage which was caused by the sole negligence or willful misconduct of the City. Notwithstanding the foregoing, nothing in this Section 14 shall be construed to encompass Indemnitees' active negligence to the limited extent that this Agreement is subject to Civil Code Section 2782( b). Contractor's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by Contractor or Indemnitees. This indemnification obligation shall survive this Agreement and shall not be limited by any term of any insurance policy required under this Agreement.
a. Nonwaiver of Rights. Indemnitees do not and.shall not waive any rights that they may possess against. Contractor because; the acceptance by City, or the deposit with City, of any. insurance policy. or.certificate required pursuant to this Agreement.
b. Waiver of Right of Subrogation... Contractor, on behalf: of itself and all parties claiming under or through it, hereby waives all rights of subrogation and contribution against the Indemnitees.

15. Insurance. Contractor shall comply with the requirements set forth in Exhibit "D." Insurance requirements that are, waived by the City's Risk Manager do not require amendments or revisions to this Agreement...

16. Non -Liability of'Officials and Employees of the City. No. official or employee of the City shall, be personally liable for any default or liability under this Agreement.

17. Compliance with Laws. Contractor shall comply with all federal, state and local laws; statutes, ordinances,_ rules -and regulations, and the orders and decrees of any courts or administrative bodies' or tribunals, with respect to this Agreement, including without limitatiorn all environmental laws, employment laws, and nondiscrimination laws. a. Acknowledgement. , Contractor acknowledges that eight ( 8) hours labor constitutes a legal.day's work. Contractor shall comply with and be bound by Labor Code Section 1810. Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. Contractor shall, as a penalty to the City, forfeit twentyfive dollars ($ 25) for each. worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight (8) hours in any one ( 1) calendar day and forty (40) hours in any one calendar week. Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than 11/ 2 times the ' basic rate of pay.

For every subcontractor who will perform work on the project, Contractor shall 5-
be responsible for such subcontractor's compliance with Labor Code Sections 1810, 1813 and 1815, and Contractor shall include in the written contract between it and each subcontractor copies of Labor Code Sections 1810, 1813 and 1815 and a requirement that each subcontractor shall comply with these aforementioned sections. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor's compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor comply with Labor Code Sections 1810, 1.813 and 1815, Contractor shall diligently take corrective, action to halt or rectify the failure.
b. Prevailing Wages. City and Contractor acknowledge that 1. this project is a
public work to which prevailing wages..app.ly. Contractor shall comply with the Agreement to Comply with California'`Labor Law Requirements set forth in Exhibit "E", which is attached hereto -and incorporated: by reference.

18. Limitations upon Subcontracting and Assignment,- Contractor acknowledges that the services which Contractor shall provide under this Agreement are unique, personal services which, except as otherwise;provided herein, Contractor shall not assign or sublet to any other party without the prior written approval of City, which approval may be withheld in.the-City's sole and absolute discretion. In the event that the City, in writing, approves_any assignment or subletting of this Agreement or the retention of subcontractors' by Contractor, Contractor shall provide to the City upon request copies of_each:and,ev-ery subcontract prior to the execution thereof by.Contractor,
subcontractor. Any attempt by
Contractor to assign any, or, all of its 'rights under this Agreement without first obtaining. the City's prior written consent shall constitute a material default under this Agreement.

The sale, assignment, transfer or other disposition, on a cumulative basis, of twenty-five percent.(25%) or more of the ownership interest in Contractor or twenty-five percent (25%) or more the voting control of Contractor (whether Contractor is a corporation, limited liability company, partnership, joint venture or otherwise) -shall constitute an assignment for purposes of this. Agreement.

Further, the 'involvement of Contractor or its assets in any transaction or series of transactions (by way of merger, sale, acquisition, financing, transfer, leveraged buyout or otherwise); whether or not a formal assignment or hypothecation of this Agreement or Contractor's assets occurs, which reduces Contractor's assets or net worth by twenty-five percent (25%) or more shall also constitute an assignment for purposes of this Agreement.

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21. Amendment. This Agreement may be amended or modified only by a subsequent written amendment executed by both parties.

22. Conflicting Provisions. -In the event of a conflict between the terms and conditions of this Agreement and those of any exhibit or attachment hereto, this Agreement proper shall prevail. In the event.of a.conflict between the terms and conditions of any two or more exhibits or --attachments hereto, those prepared by the City shall prevail over those prepared. by Contractor. .

23. Non -Exclusivity. Notwithstanding any provision herein to the contrary, the services provided by Contractor hereunder shall be non- exclusive-, and City reserves the right to employ- other contractors. in connection with the. project...

24. Exhibits. All exhibits hereto.are:made a part hereof and incorporated herein by reference; provided, however, that -any language. im Exhibit "A" which does not pertain to the project description,, proposal, -or scope, of services (as applicable) to be provided by Contractor, or any corresponding responsibilities of City, shall be deemed extraneous to,.: and not a part, of, .this Agreement.

25. Time of Essence..7ime is of the essence of this Agreement.

26. Confidentiality. To the. extent permissible ander law, Contractor shall keep confidential its :obligations hereunder and the information acquired during the performance of the project..or services. hereunder.

27. Third Parties. Nothing herein shall be interpreted as creating any rights or benefits in any third parties. For purposes -hereof, transferees or assignees as permitted under this Agreement shall not be considered "third parties:"

29. Attorneys' Fees. In the -event either party to this Agreement brings any action to enforce or interpret this Agreement, the prevailing party in such action shall be entitled to reasonable attorneys' fees (including expert witness fees) and costs.

This provision shall survive the termination of this Agreement. 7 -
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30. Claims. Any claim by Contractor against City hereunder shall be subject to Government Code §§ 800 et seq. The claims presentation provisions of said Act are hereby modified such that the presentation of all claims hereunder to the City shall be waived if not made within six (6) months after accrual of the cause of action.

32. Warranty. In the event that any product shall be provided to the City as part of this Agreement, Contractor warrants as follows: Contractor possesses good title to the product and the right to transfer the..product'to City; the product shall be delivered to the City free from any security interest or other lien; the product meets all specifications contained herein; the product shall be free from material defects in materials and workmanship.:under normal use fora period of one ( 1) year from the date of delivery; and the: product shall be fit for its intended purpose(s). Notwithstanding the foregoing; ,consumable and .maintenance items such as light bulbs and batteries) shall be 'warraiited-for a period ofthirty (30) days from the date of delivery.' All- repairs during the warranty period shall be promptly performed by Contractor,- -at Contractor's expense, including .shipping.

Contractor shall _not be liable under this warranty for., an. amount greater than the amount set forth in Exhibit "C" hereto.

33. Severance. `Any.provision-of this Agreement that is found invalid or unenforceable''sh_all be deemed severed and all remaining provisions of this Agreement shall remain enforceable to,the fullest extent permitted by law.

34. Authority. City.warrants and represents,that upon City Council approval, the Mayor of the City of Redorido :Beach is duly authorized to enter into and execute this.Agreement on behalf of City. The party signing on behalf of Contractor warrants- and represents that he or she is duly authorized to enter into and execute this Agreement on behalf of Contractor, and shall be personally liable to City if he or.she is not duly -authorized to enter into and execute this Agreement on behalf of Contractor.-

35. ontractor.

35. Waiver. The waiver' by the City of any breach of any term or provision of -this Agreement shall not be construed as a waiver of any subsequent breach.

SIGNATURES FOLLOW ON NEXT PAGE
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IN WITNESS WHEREOF, the parties have executed this Agreement in Redondo Beach, California, as of this day of , 2019.

CITY OF REDONDO BEACH,
a chartered municipal corporation a [ type of entity]
By:

William C. Brand, Mayor Name:

Title:

ATTEST: APPROVED:

Eleanor Manzano, City Clerk Jill Buchholz; Risk Manager 9 - aa oo9P
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EXHIBIT "A"

PROJECT DESCRIPTION AND/OR SCOPE OF SERVICES
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1., 1.1....
4 EXHIBIT " B"

SCHEDULE OF PERFORMANCE
TERM. The term of this Agreement shall commence on
Term"), unless otherwise terminated as herein provided. and expire
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EXHIBIT " C"

COMPENSATION
Provided Contractor is not in default under this Agreement, Contractor shall be compensated as provided below.

A. AMOUNT. Contractor shall be paid in accordance with the following schedule.

B. METHOD OF PAYMENT. Contractor shall provide monthly invoices indicating the services performed during the prior month to the City for approval and payment.

Invoices must also be itemized, adequately detailed, based on accurate records, and in a form reasonably satisfactory to City. Contractor ' may be required to provide back-up material upon request.

C. SCHEDULE FOR PAYMENT. City agrees"to pay Contractor.within thirty (30) days of receipt of the monthly invoice; provided, however, that serv'ices' are completed to the City's reasonable satisfaction.

D. NOTICE. Written notices to City and Contractor shall be given -by registered or certified mail, postage prepaid and. -addressed to or personally served on the following parties.

Contractor:

Com: . City of.Redondo' Beach
415 biamond.Street
Redondo Bea.ch,, CA_ 90277
Attention:

All notices,. including notices of address changes, provided under this Agreement are deemed received on the third dayafter mailing if sent by registered or certified mail.

Changes in 'the .respective address setforth above may be made from time to time by any party upon written notice to the other party.
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EXHIBIT " D"

INSURANCE REQUIREMENTS FOR CONTRACTORS
Without limiting Contractor's indemnification obligations under this Agreement, Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the Contractor, its agents, representatives, or employees.

Minimum Scope of Insurance
Coverage shall be at least as broad as:

Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001).

Insurance Services Office form number CA 0001 ( Ed. 1/ 87) covering Automobile Liability, code 1 ( any auto).

Workers' Compensation insurance as required by the. State of California.

Employer's Liability Insurance.

Minimum Limits of Insurance
Contractor. shall maintain limits no less than: .

General Liability: $ 1, 000,000`per occurrence' -for bodily injury, personal injury and property damage. The general aggregate limit shall apply separately to this project.

Automobile Liability: $ 1, 000,000 per accident for bodily injury and property damage.

Employer's Liability: $1, 000, 000 per accident for bodily injury or disease.

Deductibles and Self -Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by the City. At the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its officers, officials, employees and volunteers or (2) the Contractor shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses.-
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Other Insurance Provisions
The general liability and automobile liability policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Endorsement:

General Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of work performed by or on behalf of the Contractor. General. liability coverage can be provided in the form of an endorsement to the Contractor's insurance; or as a separate owner's policy.

Automobile Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with 'respect to liability arising out of automobiles owned, leased, hired or borrowed, by or on behalf of the Contractor.

For any claims related to this project, the Contractor's insurance coverage shall be primary insurance as respects the: City, its. officers, .elected.and appointed officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with. it.

Each insurance policy required_ by this' clause shall -be endorsed to state that coverage shall not be canceled by either -party, except after thirty...(30) days prior written notice by certified mail, return receipt requested, has. been given to -the City.

Each insurance policy shail ,be endorsed._to state.that the inclusion of more than one insured shall not operate t61mpair the rights_of`one insured against another insured, and the coverages afforded shall apply as:though separate policies had been issued to each insured.

Each insurance .policy shall` be in effect prior to awarding the contract and each insurance policy or a successor policy shall be in effect for the duration of the project.

The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a- material breach of contract on the Contractor's part.

Acceptability of Insurers
Insurance shall be placed with insurers with a current A.M. Best's rating of no less than A:VII and which are authorized to transact insurance business in the. State of California by the Department of Insurance.
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Verification of Coverage
Contractor shall furnish the City with original certificates and amendatory endorsements effecting coverage required by this clause. The endorsements- should be on the City authorized forms provided with the contract specifications. Standard ISO forms which shall be subject to City approval and amended to conform to the City's requirements may be acceptable in lieu of City authorized forms. All certificates and endorsements shall be received and approved by the City before the contract is awarded. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements effecting the coverage required by these specifications at any time.

Subcontractors -
Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.

Risk Management
Contractor acknowledges that insurance underwriting standards and practices are subject to change, and the City reserves the right to make changes to these provisions in the reasonable discretion of its Risk. Manager:
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EXHIBIT " E"

AGREEMENT TO COMPLY WITH CALIFORNIA LABOR LAW REQUIREMENTS

1. Contractor acknowledges that the . project as defined in this Agreement between Contractor and the City, to which this Agreement to Comply with California Labor Law Requirements is attached and incorporated by reference, is a " public work" as defined in Division 2, Part 7, Chapter 1 ( commencing with Section 1720) of the California Labor Code ("Chapter 1 "), and that this Agreement is subject to ( a) Chapter 1, including without limitation Labor Code Section 1771 and ( b) the rules and regulations established by the Director of Industrial Relations (" DIR"),.implementing such statutes.

Contractor shall perform all work on the project as a ..public work. Contractor shall comply with and be bound by all the terms, rules .and .regulations described in 1( a) and 1( b) as though set forth in full herein.

2. California law requires the inclusion of specific Labor Code provisions in certain contracts. The inclusion of such specific provisions below, whether or not required by California law, does not alter the meaning or scope of Section 1 above.

3. Pursuant to Labor Code Section 1771A . Contractor shall post job site notices, as prescribed by regulation.

4. Pursuant to Labor Code "Section 1773.2,
1 copies of the prevailing rate of
per diem wages for each craft, classification,- or type of worker needed to perform the Agreement are on file at City Hall and, ,will be made- available to any interested party on request. Contractor_ acknowledges receipt of a= copy of the .DIR determination of such prevailing rate of per diem -wages, and 'Contractor shall post such rates at each job site covered by this Agreement.

5. Contractor shall comply with and be bound by the_ provisions of Labor Code Sections :1774 and 1775 concer=ning the payment of prevailing rates of wages to workers and, the -penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to the City, forfeit the maximum amount allowable by law for each calendar day, or portion thereof, for each. .worker paid less' than the prevailing rates as determined by the DIR for the work or craft_ in which.the worker is employed for any public work done pursuant to this. Agreement by. Contractor or by any subcontractor.

6. Contractor. shall comply with and be bound by the -provisions of Labor Code Section 1776, which. requires Contractor and each subcontractor to ( 1) keep accurate payroll records and -,verify such records in writing under penalty of perjury, as specified in Section 1.776, - (2) certify and make such payroll records available for inspection as provided by Section 1776, and ( 3) inform the City of the location of the records.

Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program. Within sixty ( 60) days after concluding .work pursuant to this 16-
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Agreement, Contractor and each of its subcontractors shall submit. to the City a verified statement of the journeyman and apprentice hours performed under this Agreement.

8. Contractor acknowledges that eight ( 8) hours labor constitutes a legal day's work. Contractor shall comply with and -be bound by Labor Code Section 1810.

Contractor shall comply with and be. bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($ 25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight 8) hours in any one ( 1) calendar day and forty (40) hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code.

Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one-week shall be permitted upon public work upon compensation for all hours worked iwezcess of 8 hours per day at not less than 1 and 1/ 2 times the basic rate of pay.

9. California Labor Code Sections* 1860 - and 37.00 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section . 1861, Contractor hereby certifies as follows:

I am aware of the provisions of Section 3700. 6f the Labor Code which require every employer to be insuredagainst liability for workers' compensation or to undertake self-insurance in accordance with the.provisions of that code, and I will comply with such provisions before` commencing',the .performance of the work of this contract."

10. For every subcontractor who will perform. work on the project, Contractor shall be responsible for such .subcontractor's' compliance with Chapter 1 and Labor Code Sections 1860 and 3700;:: and Contractor shall include in the written contract between it and - each subcontractor ..a copy'.:of those- statutory provisions and a requirement that each subcontractor `shall comply with those statutory provisions.

Contractor shall be..required to take all actions -necessary to enforce such contractual provisions and ensure.-.. subcontractor's ' compliance, including without limitation, conducting - a periodic review of the . certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages. Contractor shall diligently take corrective action to halt or rectify any failure.

11. To the maximum extent. permitted by law, Contractor shall indemnify, hold harmless and defend (at Contractor's expense with counsel acceptable to the City) the City, its officials, officers, employees, agents, independent contractors,. and volunteers from and against any demand or claim for damages, compensation, fines, penalties or other amounts arising out of or incidental to any acts or omissions listed above by any person or entity (including Contractor, its subcontractors, and each of their officials, officers, employees and agents) in connection with any work undertaken or in connection with the Agreement, including without limitation the payment of all consequential damages, attorneys' fees, and.other related costs and expenses. All duties of Contractor under this Section shall survive termination of the Agreement.

V,
See attached.

ATTACHMENT 4

PROPOSAL
29-
9W'SYNCROMATICS
Beach Cities Transit RTI
P F P: # 1920- 002
Technical
Proposal
September 4, 2019
PREPARED FOR:

CITY OF REDONDO BEACH
Community Services Department
Transportation Division
1922 Artesia Boulevard
Redondo Beach, CA 90278
Attn: Joyce Rooney - Beach Cities
Transit RTI RFP
SUBMITTED BY:

Jeff Hunter
Business Development Manager
September 04, 2019
Dear Ms. Rooney and BCT Evaluation Team:

Beach Cities Transit has long had ambitious goals for its bus technology program. Our CEO, Ian Sephton and now Chief Commercial Officer, Alex Fay first spokewith you about bringing in technology in 2015. We're all excited to be submitting a proposal today.

In the last four years, GMV Syncromatics has:
o
rebuilt our dispatching software to provide an intuitive interface to keep on top of dynamic transit operations
o
expanded our product offering to include digital bus stop signage and onboard infotainment features that can breathe new life into the passenger experience o
transitioned to an open Android -based MDTthat focuses on integrations first o
integrated with cutting edge Automatic Passenger Counting technology o
released a purpose- built transit reporting and analytics platform, and o
successfully completed a number of projects of similar size and complexity We've been a company on the move, and of our company's capabilities and credentials align well with the needs of Beach Cities Transit. We aren't a flash in the pan, we're the North American arm of GMV, a multinational technology company. As such, we have the benefit of -borrowing from best practices in technology serving Transit, Healthcare, Aerospace and Cybersecurity fields.

Our hardware solution is designed to be simple and modular. We've eliminated unnecessary components like a separate Vehicle Logic Unit in order to streamline, keep costs down, and reduce potential failure modes. We only use "commercial off the shelf' hardware components (no proprietary equipment!), and we bring together the best technologies in each category to provide a single integrated solution.

We move quickly to launch new clients because we have done this before, and we aren't getting paid by the hour. Our system is designed to be repeatable with minimal customization. We've installed the very same set of equipment many times before, so we don't need to waste your time by starting each project from scratch. All of our projects have 90% common elements, and 10% configuration for routes, stops, vehicle types, schedule, etc. This enables us to get new client sites fully deployed, tested, and live to the public within weeks, while others in our field insist on deployment schedules measured in months and years. This means that, we can enable a smooth and seamless launch of a new technology that will start yielding benefits for your organization and your riders much sooner than the competition.

We have included detailed reference information for several customers similar in size, scope and operating profile. These clients have years of history.with GMV Syncromatics and can vouch for how we perform over time and how we respond to their requests for new product capabilities and new features. Our company's strategy is built around long-term customer relationships, and we've worked hard to develop the trust and continued business of our current clients.

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GMV Syncromatics is a company where each and every customer can get a company executive on the phone if something doesn't work, and we can pull the right staff together at a moment's notice to fix it. We won't pass you off to a regional field office or a traveling sales team - we will support your account from our corporate headquarters in Downtown Los Angeles, where our software engineers sit next to project managers and sales staff sit next to customer support reps. As the salesman who proposes this system, I will be on the hook as your account manager to deliver on his promises.

Our proposal fully encompasses the specifications in the RFP, and is outlined below:

Fixed Route CAD/AVL hardware and cloud hosted software to enable real- time dispatching and robust analysis of operational performance
Real Time Passenger Information (via web and mobile devices) that is accurate and reliable API Integration with third party applications such as the Transit App, Google Maps and Apple Maps as well as an option to produce a custom -branded App
Office Hardware and -Installation, including: 2 desktop computers, 2 Targe monitors and 1 laptop We've also described a number of optional elements that can meet your future needs when funding is available. GMV Syncromatics is a one stop shop for -our clients who are looking for a vendor to take responsibility for the entire Intelligent Transportation System, now or in the future. Due to regular software updates and ongoing integration development, your ITS technology will not grow stale but will be better in 2030 than it is in 2020. GMV Syncromatics will continue to develop capabilities that exceed your expectations and ambitions.

Our favorite client relationships are the ones in which we are truly a partner with the client to solve an important challenge. We love getting new product ideas from our clients, and we find great satisfaction in delivering new features to make public transit a more attractive transportation option.

We look forward to partnering with your community to deliver industry leading transit technology. If you have any questions, please don't hesitate to contact me -at (213) 328-5471 or jeMgmvsync.com.

Sincerely,
Jeff Hunter
Business Development Manager .

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4 1- 1. What Makes GMV Syncromatics Unique
As you consider this proposal and others, we'd like to highlight why GMV Syncromatics is a good fit for this project.

Best Value Over the -Project Lifetime and Return on Investment We understand that making a significant investment in new technology is daunting, but our solution promises to save Beach Cities Transit money over the life of a three year project. GMV Syncromatics may not be the lowest price option, but our approach offers the best value in -vehicle hardware solution among the CAD/AVL providers that regularly work with small and mid-sized transit agencies. Our fees are predictable, so you won't get any additional bills for service or support - it's all included in the flat, per vehicle annual fee. We will encourage you to transfer equipment from old buses to new buses as you update your fleet, so you won't need to buy new ITS equipment just because you' re buying replacement buses.

The Local Company with
National Experience
GMV Syncromatics is based in Downtown
Los Angeles, so we can offer the City of
Burbank the full featured tech solution of a
national market leader as well as the
customer support you'd expect from a local
company. This means that we can attend
project management meetings in person,
and we' ll have rapid response times to send
out a technician or replace a component.

You will be invited to participate in Southern
California workshops with other GMV
Syncromatics clients. Our competitors may
tout themselves as local, but we are the only
CAD/AVL provider headquartered, fully
staffed and holding inventory in Southern
California - not across the Pacific Ocean or a
flight away in San Francisco.

Commercial Hardware + Open Architecture = No Vendor Lock In We want our clients to renew their service because they want to, not because they have to. The transit technology business is rife with proprietary hardware that costs too much and does too little. Our approach is different. We don't build our own hardware; rather we work with best of breed off-the-shelf equipment and assemble it into an integrated solution. None of our equipment is proprietary. All of our systems are based on open architecture, like the Android mobile operating system and a robust set of bi- directional application programming- interfaces (APIs) that allow us to interface with other software applications. All this adds up to providing a flexible platform that doesn't tieyou in to a specific vendor, and it forces us to work hard to earn your renewal business every year. We're up for the challenge. o4PEooNoomF
5 Multi -Channel Rider Messaging; Tool- SyncMESSAGES
A new interface for controlling service alerts and other customer messages to be distributed through a number of different channels. Current support for Digital Signs and GTFS- RT (Transit App, Google Maps) distribution, and we will be adding Social Media, Agency -Website Integration, SMS Notification, and others in fall 2019.
0 QKANW_ ADisplayText:

Due to the Sk Race; buses willdetour
offFigueroa from 6am to 11 am on
2115/ l7. Find northbound buses on
Hope, southbound buses on Flower.

New Message
Spoken Message:

Due to the 5k Race, buses will detour
off Figueroa from 6am to I Iam on -
2/ 15/ 17. Find northbound buses on
Hope, southbound buses on Flower.

Active Time: interval:

Interval v
12! 00 am •> 12: 00 pm
X
We propose to centralize all ofyour rider notifications into a single tool for composition, review, assignment to routes, and publication.

Interactive Reporting and Analytics:Platfor.m
GMV Syncromatics offers a best -in -class reporting and analytics solutions that is the best of both worlds. We offer a number of pre-existing reports and dashboards that are all built based on the needs and feedback of all of our clients. We also offer fully customization that allows your users to tailor your system to meet the unique needs of Beach Cities Transit and produce user-friendly, interactive reporting.

Driver Performance

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W^ Joe 89 ' 616% Porter, R494' 60 42. 1% We ;-' A - - - 12 76.3% _ RoOan, Allan i5 . 66A%- tum" MV.Teny '; 30 :. 42% Yrp, Arbmun ' . 45 71. 396 N". RRy 137 6% 63 Vefemvnro, W_ 102 42% .. Street David ' 106 693% Alen
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9 1- 2. System Diagram
This diagram provides an overview of the GMV Syncromatics technology on and.off the bus. Yellow highlighted items are included in the base system. Blue highlighted features are capabilities of the GMV Syncromatics system that are included in our proposal as optional.

1. Executive Summary.................................................................................................................. 5 1- 1. What Makes GMV Syncromatics Unique............................................................................................................ 5 1- 2. System Diagram................................................................................................................................................. 7 2. Table of Contents....................................................................................................................... 8 3. Technical Approach..................................................................... 3- 1. Computer Aided Dispatch/ AVL.............................................................................................................................. 10 3- 2. Schedule Import and Management................................................................................................................ 29 3-3. Reports and Data Analytics..................................................................................:::.......................................... 31 3- 4. Advanced Reporting Tools and Custom Dashboard Builder.............................................................................. 40 3- 5. Real -Time Passenger Information................................................................................................................... 43 3- 6. Office Equipment......................................................................................................................................... 51 OptionalSystems.......................................................................................................................... 55 3-7. Pre -Trip, Post -Trip, and Maintenance Inspections................................................................................................ 55 3- 8. Automatic Passenger Counting (APC) System......................................................................................................... 57 3- 9. Next Stop Annunciator.................................................................................................................................. 66 3- 10. Mobile Broadband Routers and Passenger Wi- Fi........................................................................................................................ 75 3- 11. Agency Branded Mobile Apps for iOS and Android............................................................................................ 76 3-12. Digital Signage for Real -Time Passenger Information...................................................................................... 78 3-13. On -Board Multimedia Infotainment............................................................................................................. 84 3-14. VoiceCONNECT VOIP Radio System......................................................................................................................... 87 3-15. Surveillance Camera DVR Integration for Live Streaming.................................................................................. 89 4. Proposer Qualifications.............................................................................................................. 90 4-1. GMV Syncromatics bythe Numbers................................................................................................................... 90 4-2. Marquee Projects..................................................................................................................................................... 91 4-3. Value Proposition.................................................................................................................................................. 92 4-4. Mission Statement and Core Values.......................................................................................................................... 92 4-5. Organizational Culture...................................................................................................................................... 93 4-6. GMV Syncromatics Organization and Management Team.................................................................................... 95 4-7. Additional Company Details..................................................................................................................................... 98 S. Related Experience....................................................................................................................... 99 6. Project Team................................................................................................................................... 100
6-1. Project Team Organization................................................................................................................................ 100
6- 2. Project Manager.................................................................................................................................................. 101
6-3. Resumes of Key Personnel...................................................................................................................................... 102

7. Project Schedule.......................................................................................................................... 105
7-1. Proposed Timeline........................................................................................................................................... 105
7-2. Narrative Project Schedule.................................................................................................................................. 106
7-3. Sample Detailed Project Plan.......................................................................................................................................... 108
7-4. Installation .......................................................................................................................................................... 109
7-5. Training, Implementation, and Documentation..............................:.............................................................. 113
7- 6. Warranties......................................................................................................................................................... 120
7- 7. Support........................................................................................................................................................... 122

8. References....................................................................................................................................... 126

9. Price Proposal................................................................................................................................... 130

10. Price Proposal..........................................................................................:.......................................... 131
10- 1. Pricing Notes.............................................................................................................................................................. 131
10- 2. Base System Detailed Pricing............................................................................................................................... 132
10- 3. Base System Summary Pricing.............................................................................................................................. 133
10- 4. Optional Systems Detailed Pricing....................................................................................................................... 134

11. Required Forms.............................................................................................................................. 136

12. Appendix................................................................................................................................. 142
Requestfor Notification of Shortlist/Award....................................................................................................................... 142
DesignatedPoint of Contact........................................................................................................................................ 142
3- 1. Computer Aided Dispatch/ AVL
GMV Syncromatics CAD/AVL solution is a marriage of cloud -based software for dispatch and administrative users and rugged in -vehicle Mobile Data Terminal for vehicle operators.

Dispatch List View
The dispatch list view will enable the dispatcher to sort by various attributes, including: late/ early arrival severity. This view will also group any vehicles that are off -route or not signed incorrectly, so that you can always keep an eye out for "problem buses" at the top of the list.

Once you' ve selected a particular row (vehicle), an expanded drop-down card will display the individual features for that particular vehicle.

The oval buttons across the top display persistent alerts, which are always visible to the dispatcher. These alerts show vehicles that are currently in a particular error state and selecting each of those alerts will automatically filter the list to showvehicles in that current state, and individual details about each vehicle.

Vehicle. Run A Trip Driver ... Route.

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Tags on the route name show -if a vehicle is off route or deadheading -to or from it, soyou knowexactly if each bus is where it should be.

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The Upcoming. Stops Action Card shows potential missed connections. o4 PE00Ne e
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Not SignedIn, Off Route Late Errors.

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If Dispatchers.are alerted to an issue,. but aren't.sure where it is, they can use.the Vehicle Search bar to find it.

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Status pills allow for quick filtering based on categories of potential issues, such as vehicles that are running early, late, off route, or not signed in.

Dispatch Map. View
The dispatch map provides the same data as Dispatch List, but in a geographic user interface based on Google Maps.

Consistent use of STATUS PILLS and ACTION CARDS allows for seamless use of dispatch tools for users switching between LIST and MAP views.
ed).

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13 Mobile Dispatching -for Field.Supervisors
One major advantage of the GMV Syncromaticsweb
based CAD/AVL software is that it naturally extends
to work in mobile applications.

Any web connected mobile device (laptop, tablet, or
smartphone) can access all of the same dispatching
and reporting tools that are available in the dispatch
office. We recommend a minimum 7" screen for
best user experience.

So a road supervisor can trackvehicle locations, send
messages, modify vehicle assignments, and run on
time performance reports, and an executive can
keep tabs on system performance even while he or
she is on vacation.

Furthermore, by including the optional TransitForms module, field supervisors can respond to incidents like collisions, injuries, and vehicle breakdowns. These tools provide structured investigations of what happened, who was involved, and what needs to happen next. Results of inspections and forms have structured review and escalation procedures to be shared with maintenance and management.

In the case of a collision, a pre -configured "Accident Investigation" inspection can prompt the responding supervisor to:
take photos of all parties' vehicle damage
make notes while on the scene via voice dictation (or manual typing) perform all key investigation steps according to policies and procedures submit results instantly and electronically to management for further review This rapid evidence collection can help bolster a defense against liability claims and help exonerate drivers who are not at fault.
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14 GMV Syncromatics OpenMDT
14 VEHICLE LOCATION TRACKING
The GMV Syncromatics OpenMDT Plus is the cornerstone of our ITS system inside the bus. It handles all of the data processing, data storage, transmission, and user interface, All these features are packaged in a single modular and swappable package with no separate vehicle logic unit required.

GMV Syncromatics proposes to install a rugged touchscreen computer featuring the Android operating system.

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The OpenMDT Plus was engineered to protect the tablet against drops, shocks, rain, vibration, dust, liquid and more. The OpenMDT Plus has been independently tested and certified to MIL -STD 81OG and IP65 standards.
15 400-
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The OpenMDT Plus uses advanced technology to achieve a display that is more readable and offers better contrast and more crisp colors than any other rugged display. By bonding the display glass with the touch panel and LCD, the OpenMDT Plus offers a single panel that is more durable, minimizes glare and improves readability. Touchscreen works in all weather conditions and is compatible with gloves.

The OpenMDT Plus is delivered with a fully
integrated vehicle dock to enable rapid
removal/replacement of the MDT. This can support
walk -around pre -trip inspections of vehicle
condition and safety features.

The dock also provides additional input/output (1/ 0)
ports to support peripheral integrations like external
antennae, automatic passenger counters,
automatic voice annunciator, headsign, farebox,
and other components.

Due to the potential for changes in the supply chain of Commercial Off The Shelf equipment, GMV Syncromatics may identify a functionally equivalent MDT device to the unit pictured here. The ubiquity of the Android operating system enables us to choose from a variety of devices, mitigates supply chain risks, and helps reduce equipment costs.

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1 16
OpenM:DT Plus + Dock
Future -proof, transit -grade, expansion -ready
Allows for walk around vehicle inspections
Hot swappable for rapid replacement
e Lockable dock to prevent theft
4 All -in -one: J1708, J1939, Wi- Fi, Ethernet,
RS232, RS485 via in -vehicle dock
4 Plug and play annunciators, passenger
counters
d Turnkey automation offarebox and
headsign
d Built on Android, the world's most popular
OS for mobile devices
Open MDT Techn-ical Details
Professional Engineering
Logon. Simple wizard based logon process
Integration. APC, AVAS, Headsigns
Messaging. 2 -way text messaging with
dispatch including canned messages
Silent Alarm. Covert notification to dispatch
Brain. Integrated core application that
stores, transmits, processes and produces
data in real time
Reliable. Aggressive recovery and reliability
measures surrounding connectivity and
stability
Industrial. Cabling and connectors built to
withstand transit realities
MDT + VLU
More.failure points, additional expense
X Additional components and wiring to buy
X Modern mobile devices have sufficient
computing power - a dedicated embedded PC
is overkill
N MDT cannot be removed from vehicle
X " dumb" driver terminal is dependent on VLU for
processing
W Built on outdated operating systems
Technical Diversity
Cellular. Using roof mount, dash mount, or
internal antennae or ethernet
Memory. 4GB, expandable to 8GB
Network. Can connect to Wi- Fi networks
onboard
GPS. 20 channel, DGPS+WARS, SiRF Star III
OS. Android
Modern Protocols. WiFi, RS232, RS485,
USB, digital 10
Transit Ready. J1708, J1939
Extensible. Can be natively extended via a
variety of onboard peripherals.

Open Platform for D:iverse.Applications
The GMV Syncromatics OpenMDT is a touchscreen computing platform running on the Android operating system. By using the most popular mobile OS in the world, the OpenMDT can run a variety of third party software. The same device can run our Fixed Route Driver software, Paratransit Driver software, Pre -trip Inspection software, and other Android -based software that your agency may use. Third party apps are subject to review and approval by GMV Syncromatics.

Fixed Route
GMV Syncromatics fixed route driver
Remote Control
Easy Rides
Paratransit dispatch and
scheduling
TransitCheck.

Pre -trip inspection and
maintenance
We know it's important for drivers to focus on the job of driving. As technology improves and devices are installed in the bus that use the same operating systems as consumer devices, it opens up the possibility that consumer apps (email, YouTube, etc.) can be installed and used on those devices. GMV Syncromatics manages the OpenM DTwith a software called AirWatch, which allows us to control access to only specified apps and push app updates and installations remotely. With AirWatch, we restrict usage to onlythose apps necessary for the operations of your transit system. Drivers will not be able to exit the GMV Syncromatics app or approved third party apps (such as a demand -response app, pre -trip inspection app, or others), and will not be able to install or use any unapproved apps.

The GMV Syncromatics OpenMDT is the driver interface
to the ITS system. It is important for this interface to be simple, clear, and user friendly. Drivers have much to
focus on - they are not only responsible for safely
transporting your passengers, but for being the front line customer service representatives as well - so we've taken care to make the driver interface the least oftheirworries.

The OpenMDT can be accessed remotely by GMV
Syncromatics personnel to perform over the air software updates. As such, there is no need for a SD card slot to perform updates, and the significant internal memory is more than sufficient for current or future ITS needs.
7N.
mobile device management
o18
Default Driver Views
The MDT screen is color -coded based on current status. If the vehicle is currently running on time, dials and progress meters will be green. Red represents late, and blue represents early. As you can see in the screenshot below, this driver started his route on time for the first two stops, but is falling behind schedule and running late at the third stop.
11 .,

BUNCHING & HEADWAY TOOLS
Live Action — Scheduling Screen. This is the
most common screen that your drivers will use.

It shows them their total distance along a route,
distance between stops, and on time status as
they're driving, so they can always monitor their
process and know where they are compared to
the schedule they should be on.

Live Action — Bunching Screen. ifyour service
includes any routes that run on specific
headways (the bus should come every 15
minutes, for example) rather than schedules, the
bunchingscreen allows drivers to see where
they are in position relative to the buses ahead
and behind them. If they, are too close to the bus
ahead, the dial will point to early and tell them
to slow down in order to keep even spacing.

Similarly, if they are too close to the bus behind,
it will let them know they are running late and
should try to make up some ground if possible.

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19 Digital.Passenger Counting
Digital passenger counting involves the bus driver manually counting passengers as they enter the bus by tapping on the MDT screen. Digital Passenger Counting is. always included, for free, as part of the base system. When used in conjunction with APC, it would -not be used to count total boardings, but rather can be used to count unique values such -as the number of wheelchairs or bikes that board at each stop. The Count Fares Screen is fully customizable, so the agency can set anyfare/ passenger types it desires to keep track of. In -addition to wheelchairs and bikes, this may be students and staff, or it may be adult, child, and senior fares.

Count Fares Screen. This screen can be used in place of or in addition to Automatic Passenger Counters, allowing drivers to manually count- passengers on the MDT. It also allows drivers to note whether bikes, wheelchairs, senior fares, student fares, or others board. All fare and passengertypes are customizable.

Automatic Trip Switching to -Reduce Driver Workload
To alleviatethe burden on drivers from. manually selecting a new Trip on the MDTeverytime a bus changes routes or inbound/ outbound patterns, GMV Syncromatics offers Automatic Trip. Switching ( ATS). ATS combines data about the vehicle's current operations with schedule data about planned operations to intelligently re -assign the bus. When a bus is nearing the end of its trip, the software will recognize that a switch is coming, -identify the next trip scheduled in the run, and automatically move the bus to the next trip without any driver interaction. This process will automatically update headsign and farebox assignments as well, if headsign/farebox integration options are -implemented. The software uses robust error checking algorithms to eliminate false positive re -assignments, and it always allows the driver or dispatcher to manually override the assignment in the event of a necessary deviation from the plan. 4 OONOp9F1n
1 20
MDT Messenger and Recognition Alerts

MDT MESSENGER
The messaging service allows dispatch to communicate with drivers through free form and canned text messages. The GMV Syncromatics MDT Messenger function includes the ability to customize "canned messages." In practice, the first canned- message tends to be "10- 4" - though this can be customized by your agency. 10- 4 is commonly used as a read receipt and can be sent as a reply without the need to type out a message, informing dispatch that the driver has confirmed receipt and understanding of the message.

While "10- 4" tends to be the industry standard for this recognition message, you are free to customize as you see fit, and it could potentially read "Acknowledged," "Read," or even simply "Ok." Upon sending of this or any other message, dispatch will receive an alert and the message will be recorded in the dispatch and driver message history.

Store and Forward
The GMV Syncromatics OpenMDT contains separate antennae for both cellular and GPS. While cellular coverage can drop in certain areas due to cellular provider network conditions, GPS tends to be more reliable as it is based on a number of satellites.

In the absence of a cellular connection, the MDTwill store all its events - sign -ins, APC data, GPS coordinates and upload them to the server retroactively to ensure that the driver is not prevented from doing herjob and the dispatcher gets the data as soon as it is available. All data will remain available in reports as expected.

Roof Mount Antennae
To enhance signal quality and ensure a high reliability system, GMV Syncromatics recommends the use of roof mount antennae whenever possible.

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21 l[ 9K
Usi:n:g the..(Mobiae Data Terminal) MOT matters
Although it may seem simple, one of the things that consistently undermines the results of any ITS system is getting drivers to sign in consistently to the operator terminals, -especially during unexpected or chaotic circumstances. That means explicitly declaring your. driver _ID, route, and run; it also means signing out when you' re out ofservice so dispatcher and rider -facing systems reflect_that. A well designed, simple, fast sign in process increases driver. compliance, and we have specific software tools to discover and solve any missed assignments.

Consistent driver sign -in can be trickier than it sounds because of driver turnover or different levels of commitment from particular individuals. The GMV Syncromatics OpenMDT's sign in wizard makes it as easy as possible to sign in; however, the most important step in the process is allowing The Dispatcher to proactively manage sign -in problems by showing them who should be signed in (based on the schedules), but isn't, and what vehicle they're in.

Knows what runs are not being serviced according to the ITS in real time Receives proactive notifications of these problems as they occur Dispatcher- Can quickly q isolate and respond P to the vehicle or run that is the problem Can make assignments herself if need be
Empowered to indicate to the ITS and The Dispatcher that they are dealing with -an unplanned service situation
Can operate the bus safely and responsively using MDTs
Driver
0 Can be reminded gently that signing in matters by The Dispatcher Doesn't need to spend time going back and forthwith The Dispatcher about why their bus isn't showing up to the passengers
Knows who signed into what bus when and what runs and routes they drove Can measure performance by route, driver and stop with a full set of accurate data
Planner Has accurate APG data because the*ITS knows what bus served what route, run, trip, and stop when
If the driver isn't able to sign in or forgets, or if your dispatchers would like to make the assignments themselves for a future date, you can do that. You can seta standard assignment plan and apply it to multiple future dates..

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22 Dispatch.'Sign- in Methods
Dispatchers can adjust vehicle -route -driver assignments in real- time via Dispatch List and Dispatch Map assignments" action card:

I Trips ' .. ..
1 R14WDT1
5: 30 am - Route 14 - Mauldin - Simpsonville I
Dispatchers can schedule assignments to begin in the future, including batching many assignments at once.

Schedule Future Assignments
4 Add A Scheduled Assignment
Add Schedule
Vehicle: Route: ASSlgHment Date/ Time __ Unassignment Date/ Time:... Submit. 02036 ' Fairiax . I . 109= 2014 05. 0 am I -- 109j22j20140800am Dispatchers have much to worry about, so an effective ITS system should be proactive and show them exactly the kinds of things they need to focus on. While we allow dispatchers to look at all vehicles or choose routes as they prefer, we also have a specific live dispatch tool that shows only the things that are going wrong at any particular time. The Dispatch Map shows off. route alerts, off schedule alerts, emergency alerts, and vehicles missing assignments.
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Off - Route Alerts
When a vehicle deviates from the
assigned route, the dispatch system will
create an alert - as well as show the
dispatcher the path the vehicle has
actually taken in relation to the actual
route, as well as the operator
information.

G 23
R14WDT3
40'2 14011 R14WOT3 Angelo0. -'
7:30em Mites
7: 30 am - Route 14 - Mauldin - Simpsonville,
0 Assign Vehicle
R14WDT5.
9: 30 am- Route: 14 - Mauldin - Simpsonville
orivor: Angelo B. Miles 14WDT
11: 30 am - Route 14 - Mauldin - Simpsonville
Run: 14011.

Wen
Trip: P14WDT3
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Dispatchers can schedule assignments to begin in the future, including batching many assignments at once.

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Daily Schedule Analyzer
The Daily Schedule Analyzer shows dispatchers
where there are assignment problems, such as
duplicate run assignments - allowing the dispatcher
to focus on the problems that could impact data
quality and address them quickly. Dispatchers can
correct re -assign drivers as necessary, or send
message using the MDT messenger to have drivers
correct the sign -in.

Route Editor
Make adjustment to routes with an intuitive,
self-service tool based on a familiar map
interface. Edit stops and way points to ensure
that the system matches your transit
operations.

Client users have access to the same route
editing tools as GMV Syncromatics staff.

Speed: and Location Alerts:

Configurable alerts provide notification
of speeding or can enforce them
specifically inside relevant geofences, e.g.
school zones.

Vehicle Breadcrumb History:

If a dispatcher or executive needs to
replay any alerted (or non -alerted) time
period, all -vehicles can be traced in
history using the'breadcrumb tool,
regardless of route/run assignment; each
breadcrumb represents a real time
update. Note that Speed, Direction, map
location and even APC events are
captured.

Daily Schedule Analyzer IL
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Current-Alode: Simpli4- Mode 11 Wa)Tioin_t Count: 142 H2Oe Ktlwwas Rcv Oe eTlob CS n(A1 I n M^ Donato la. eQ Oa F. Y• a.

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24 Managing Transfers
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1 Northside -Downton. Tra .
f . Q' LaadeO2 Blo6min ton Transfer . ' °
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mph West 9 4 lbon in: .S min.

Within the Dispatch Map and List a user can see upcoming stops for a bus as well as arrival predictions for the other routes serving that stop. A small yellow"!" icon indicates a potential missed connection.

Dispatchers have access to real- time arrival predictions for all routes at a given stop, and can ask a leading bus to hold at a transfer point based on the amount of time predicted for the bus on the connecting route to arrive, allowing passengers on the later bus to successfully make necessary connections between routes.

The MDT messenger function, while useful for communicating transfer information, can be used for any number of other situations as well. This provides two-way text communication between the MDT on any bus and the dispatchers. Bus drivers have access to a ( customizable) set of "canned messages" that they can send with a single tap on the screen, or they can type a free -form message to the dispatch.

From the dispatch side, your staff will be able to send messages to individual drivers/vehicles, all vehicles on a particular route, or all vehicles across the system. This provides an easy opportunity for dispatchers to communicate about various issues with particular drivers, or broadcast system -wide concerns, detours, or other information to a larger selection of drivers with.ease. 25 Data Integration with Third Party Software
Exporting GMV Syncromatics Data for Further Analysis in 31d Party GIS Software GMV Syncromatics is also able to easily export spatial data from our software tools in a waythat can be imported by ESR] and other GIS software for deeper investigations and mashups with -existing data sets. For transit schedule data, we support the General Transit Feed Specification (GTFS) and can produce an up to date set of GTFS files with Latitude/Longitude coordinates that reflects all modifications made to routes and stops within the GMV Syncromatics software program. This streamlines the process of syncing up various records and ensures that if a transit planner makes a detour in a route to reflect construction on Monday morning, all of the other mapping applications used in the City/County can be up to date that same day.

GMV Syncromatics can also export other data from our system, such as on time performance measured in the Daily Schedule Analyzer tool. We make our raw "stop times" data available so you can see exactly when a given bus reached a given stop, if anyone boarded/ alighted at the.stop, and when the bus departed the stop.

This can facilitate analysis of dwell times to help improve transit service efficiency. GMV Syncromatics has shared data with Merced County Transit (CA) to help them improve running times, design new routes, and extend the service area without adding vehicles or drivers. We have also helped SPORTRAN (Shreveport, LA) to transition from a flag -stop service to a designated=stop service by creating invisible "phantom stops" in our software on every single city block so that regardless of where a rider boarded or exited the bus, we could track it with fine grained detail. This level of detail helped SPORTRAN decide where the designated stops should be placed to maximize ridership.

If there is a dataset that we can generate through our CAD/AVL system, we will do the work to make it accessible by client staff at no additional charge. You own the data, we are just the stewards of it. 04Pf00NOpBF
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26 OF
CAD/AVL System Health Monitoring
Our technology package includes a number of features geared toward monitoring the health and proper function of the system itself.

All Syncromatics tools have built in health/status reporting to confirm proper function, including:

Device Health Monitoring via Ops Dashboard
Arrival Prediction Accuracy Monitoring via Ops Dashboard Automatic Passenger Counter Accuracy
Compare On & Off counts to identify defective sensors
Report the " unknown stop" data to identify boardings / alightings occuring away from designated bus stops
Electronic Sign management software -" no check in," "no realtime data," and "hardware error" Software - Vehicle Status tool to identify communication and GPS errors from vehicles Arrival Prediction Accuracy by Route
APC Accuracy
27 MDT Maintenance Mode provides onboard diagnostics for core system and peripherals Gateway test to confirm data transmissions
GPS test confirms location services
APC test mode to confirm sensors and counting functions AVA test mode to confirm interior and exterior speakers, volume settings, Interior LED sign test
Farebox and Headsign interface tests
@28
3- 2. Schedule Import and Management
In order to provide schedule adherence reports and real time On Time Performance monitoring for drivers and dispatchers, our system needs to be aware of the transit schedule - what a given bus or driver is supposed to be doing. We compare what actually happened to the target schedule to produce comparison reports.

Importing -Schedule Data
GMV Syncromatics provides tools -for importing schedule files from a variety of sources.

Import and visualize schedule data from 3rd party
This is an Excel schedule import template used by many of our clients that have fairly straightforward schedules and do not conduct software based schedule optimization. This tool is provided to clients so that they can make edits to the schedule and upload the newversion to take effect at a future "start date." Day1, Z '3;4,5 ` 1 ,2, 3;4, 5
Block 4 4
Route ' Blue•Une- Blue Line -
Easf West
Route ID 3213 3063
Trip 201: 202.

Stop' ID,
1,2,3; 4 5 1., , 4, 5 5;2, 3;4;5 1; 2, 3, 4,5
4 q. 4 4
Blue Une Blue line- Blue:Une- Blue Line
East, West EastWest.
3213 3063 3213 . 3063
203; 204 205 266
1558461
1565492
K -Mart _ -
Rio Vista Dr & Talc Rd
6:00
6:02
7-00

7. 02 - !' 8: 02 i J
1565494 Arriba Dr & Rio Vista Dr I 6:05 7: 05 8: 05 1
1565496 Gold Rush Business Center - 5M 7:08 ) 8: 08 1 i 1565498 Welis Fa o Bank 6:15 7: 15 8: 15 1 i
1565500 Ramar Rd & Tur uoise Rd' 6: 19 7119 8: 19 1
1613988 K- MartArrive (Eastbound) 6: 25 7125 835. !
1558461 K -Mart _ 6: 30 I 7:30: 1 8: 30.
1565502 Hancock Rd & Trane Rd ( 6: 34 3 7: 34- t I 8: 34 1565504 Riviera Blvd & Surf Spray Dr 6737, 7: 37 1. _' ) 8: 37 1565506 Riviera Blvd & Paseo Del Rio 6: 39 7: 39 °. 8: 39 i 1565508 Clearwater Or & Marina Blvd :' : : 6: 41 ! 7: 41 ' i . 8:41 1565510 Rio.Grande Rd & Rio Grande Way 6: 43 I 7: 43 i. i . 8:43 1565512 Hancock Rd &. River Gardens Dr 6:46 7: 46 i 8:46. - 1565514 Trane Rd & Hancock Rd 7: 48 1 1 BAB
1565580 K -MartArrive Northbound) 6750 7:50 1 1 8:50
We also support importing GTFS based schedule files from these 3rd party scheduling software firms that produce mathematically optimized schedules to maximize efficient service delivery:
rem ix HAsTus O olit `ho U5
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J
SCH ED21 If-Willium < d °rapeze'
PEOON009 .

N
1- 29
In an example using Remix's timetable editor, GMV.Syncromatics CAD/AVL system will import the data that is exported from Remix. Our software walks the user through a validation process to ensure that the schedule is internally consistent and doesn't have any fatal errors (stops in the wrong sequence, negative running times, etc).
a
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Remix Timetable Editor syncromatics Import and Validate Tool Once the schedule has been imported, it is available in the GMV Syncromatics schedule -visualizer and scheduled ata is propagated throughout the.system in other -software tools. This view shows a schedule organized by BLOCK, but it can be modified to sort by RUN or ROUTE instead.

Details
son er buo.:'.

Show Legend
r
2 22002 22009 22010 22017
Name:

Name: 10
22 T - 71 ute Name: 22 To Marin C( ry
ty Time: 07:30: 00
d Time: 08:20:00
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D 30

REPORTS & ANALYTICS
Interactive Analytics Platform
GMV Syncromatics includes an interactive data analysis platform as a standard part of its software to enable clients to get the most value out of their data. Screenshots of individual reports are included below.

Drill Down into Reports for More Detail
All data items are clickable to "drill down" for additional details. This example shows a ridership report by route (bar chart at left). Click on a particular route to see a table showing the ridership by stops on that route. Switch to a line chart view to seethe ridership data in stop sequence order - the transit center stands out as a major outlier (most popular stop on the route).

Ridership
Total Boardings:
398 F.. s, pwec.. 16%,,.,: + 15/ 0
N11—
1 Custom Date Range and Comparison to Prior Period
All reports can be adjusted with custom date ranges to focus on specific data. The system automatically generates a comparison to the previous period (e.g. compare Februaryto January) and to the same period lastyear (e.g. compare February 2019 to February 2018).

Tota! Boardings:
55,331 Change from
previous period:

ROUTE f,F AE DAME RANGE
All- Feb 1 2019 = Feb 28 2019
Select last: 7- 30 60 90 ' 180 ' 365 days
Prom: :. 02/ 01/ 2019 i"`t To: 02%28/ 2019 fat
Delaule Cancsl
p Change from same
O _ period last year. + 4% O
Auto -Schedule Report Distribution by Email
Set up a specific report or dashboard to be emailed to you at regular intervals. The system will automatically run the report with parameters you specify and send the result as a PDF email attachment.

Email Dashboard -- GMV Syncromatics
0ASai!3W,RD WS
r Email all current and future tabs in the. dashboard
r Email only selected tabs
Civerv,uw
rhe dashLca: d will be sent with currently active filters Ittr 1 s
Uailg
I IntE
0100 PIM
Define custom subject and message
This dashboard will be sent daily at 02:00. PM PT to [email protected] as a PDF attachment. it vAll include all currently active filters.

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32 Export Reports as Excel or PDF
All reports, charts, and tables can be saved as a PDF for sharing with colleagues and board members or exported to Excel for further data analysis.

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Overall Performance
41 Vehfc[ m r seni<r acu n btlnn aaa+d:n0aSfoPa',awed MO Hesdway - 68 97 187, 442 1, 043,641 _ 65.0 min
A B C
1 ? Applled filters: Top LATE Routes
2 Dates: 01/ 18/ 19 - 04/ 17/ 19
3 i5
6 7
8-
9:
10 Route Name

32. 8%
12 23. 20101
i68
61 20. 50!01
35—` 1.7_1°101
122
On Time Performance, Filtered by All Stops vs. Timepoints All Schedule Adherence reports can be filtered to show data for all stops or to show only data for stops designated as timepoints
ovarviaw Team pariormarice Ridership
Route Performance
kv'"ai'Cc YaA.M1fz. OAtI RANUU . .

All All Q,:t20201 - Apr1720l"
seloct all Clear
0 Drop Off Only
NonTimepoints
Timepoints
ai PEDOryeOeF
OJTY iT9 T•O=
33 Map Based Reports for Geo -Spatial Analysis
Many reports can be displayed on a map to establish patterns and trends in the local context and see how the distance/terrain affects the data being reported. This example shows a ridership report on a map at right with stops color coded by ridership (high ridership is darker). A user can hover over a stop for more details.

The example also shows a Day -Time Heatmap to identify times of day and days of week with the highest ridership - helpful for route and schedule planning.

BOARDINGS:

Man Tue Wed Thu Fri SatSune
Boardings (Geolocation only): 399
f tr ¢ Stop location: Doherty Dr & Hall Middle School
12Arrdl
I AM
2AM Lar Spur
3AM
4AM
p
5ASi
6AM
7AM
8AM
9ANI
11AM Mill VtIle,, {
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IPM`' C {
2PM
3PM i INWIN
4PM
SPN:fi
6PPd!
7PM
9PM
IOPM
11PpA f
Boardings (Geolocation Only) : 0 x.399
Schedule Adherence Day -Time Heatmap
This report shows how on time performance changes throughout the day and across the week. Darker colors mean higher values, so a dark red cell indicates chronic late OTP at that time of day/day of week.

Performance Heatmap
ON Tthn E EARLY. LATE .

W;e+'v.. rY, EAea:. t. t. F'° r y:' 3dlsc... Y,xe ; AF 3K F . Y'ir i+..' sirc s. i:Y ' tws 9. w r:. #` 1 :' t " ia me 4111111111

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Schedule Adherence by Driver and Driver Performance Trends This report shows an on time performance comparison for all drivers and it shows how the driver's OTP has changed over time with trend analysis.

Driver Performance

ON TIME EARLY
Driver Nara•_+ flips Oni:rno 4 Driver Name » Trips
6 Early
Saaliavi, Keo i 100% Brice, Krystoona 53 68. 9%
Kiptum, Patrick 3 80% Howe, Barry 14 65. 84
Gallon, Elizabeth 12 71. 3% 0coguada, Rupert 4 50%
Robinson, Andrea 46 69. 8% Marzocchi, Georgi 93 493°
Alfaro, Jorao 15 67. 7% Thomas, Bill 29 48. 6%
Lawson, Earnestir 140 67. 3% Montorroso, Trinid 120 45. 1% Masscy- Denola, V 11 67% Kalin; Indodit 58 43. 8%
Wan, .1off 89 66. 6% Porter Roger 60 42. 1°'
Roacrt, ,lien 75 66. 4% Temp, FAV Tornp 30 42%
Moore, Roy 137 66. 3% Palomonie, Bulmar 102 42%
100'"; ...............................
50i 1;

07. LATE
Drivei•'Nam^_ Trip,, Lore
Santos. Silvio 6 100%
DeGioria, Raquel 27 88. 4%
Villaloboc, Arman: 3 86. 2%
Chaney, Garnet 46 80. 3%
Luna,, David 96 78. 7%
McHenry, Rosetta 32 77. 6%
Cativo. Guillermo 21 76. 8%
Wast, Jennifer 12 76. 3%
Young, Arbanah 4S 74. 3%
Straw, David i06 69. 3%
O V
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til d i & O . ' n . L n V: O. © C - _ C r .; C, 4= O . d ct V r ,' P v C•' : _ cn TG' ri Or ._ ? Ll C [ LJ = a_ Cl .. i C7' ... Y 6 7 n _ ' K T >., c L a rJ "' e, o] • c col ' 2 ' r 0..c G _ ` g `' _= o ; i a c c ,..
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Performance Trend
Brimhall, James
Burroughs, Jonnisha (Jo)o)
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Fleet Utilization) F Spare Ratio
This report shows that actual number of vehicles that were in service during the selected time period, and a comparison with the previous period.

Fleet utilization
Active Vehicles: Inactive Vehicles:
68 12
Change. from Change from
previous period: previous period: 3% o
I
OP Aeuve Vehkdm a I' vxtIN" Ve}" CiBs -
Data Ownership
GMV Syncromatics will never claim ownership over the data generated by the ITS system. Your agency owns all data; we are just the good stewards of it.

O GMV Syncromatics stores and processes data for you as part of our turnkey hosted solution.

O If you need to download the data, GMV Syncromatics has a number of different raw data download mechanisms, including the route database, vehicle position history, stop time audit trail, etc. These are available via HTTP/web to make the access straightforward and available.

O GMV Syncromatics offers XML and JSON API endpoints for your staff and developers to access.

O At the end of the contract, GMV Syncromatics can provide a hard drive containing all relevant data for your agency to archive.

An area of particular strength in the proposed system is the value of a unified data warehouse that measures real transit operational performance.

GMV Syncromatics software natively generates interactive charts and full color PDF reports that are suitable for distribution throughout the agency or submission to management or the board. There is no special skill or 3rd party software needed to generate useful reports from the GMV Syncromatics software, and all users can be trained to generate reports. The reporting wizard generally meets the vast majority of reporting needs for a transit agency, but for special research projects GMV Syncromatics also support raw data exports in excel, csv, and other formats) for more detailed analysis.

Operational and Planning Value of Reports
O On time performance
O Historical
O Real -Time vs. Arrival Predictions
O Driver scorecard to compare each driver against the average performance O Driver/vehicle event logs with sign- in/ out, ignition, and door open/ close events O Detailed query traffic reporting on passenger information requests, including most popular routes and stops for which passengers are asking "when is the next bus coming?" O Bottom- line APC ridership reporting by day of week/time of day/time period/ route/stop O Actual service times of arrival and departure at stops O Summary of event logs triggered by geofences, speed limits, and other parameters Abilityto generate custom repots and access raw data in excel format for further analysis Daily Schedule Performance Report
The Daily Schedule Performance report can be viewed at anytime during the day, or it can be viewed for any day in the past and will give users an overview of every trip. Vertical columns representing trips will be color coded based on overall on-time performance, with individual stop times also color coded to show early or late status. Columns that appear white are used to indicate missed trips or no assignments.

Alameda St & College St (Southward)
Alameda St & Los Angeles St (Southward)
Temple St:& Spring St ( Westward)
Grand Ave & 3rd St ( Southward)
7th St & Hope St ( Eastward)
Grand Ave & 3rd St ( Northward)
Temple St & Spring St ( Eastward)
Alameda St & Los Angeles St ( Northward)
Additional Reports
Route DASH B Route DASH B Route DASH B
Room
Direction Loop Direction Loop
6054 Rwriguez, Raul
Direction Loop
Thu 41129 5: 48. 25 AM
TO p 220722 - Trip 220747
Igaamn: OR
Trip 220827
99023
Run 1003 Run 1004
112515or,
Run 1008
Raaoa
Block B01 Block B02
16054 Radrlguez, Rani
Block B03
Tnu 11: 295: 59: 02 AM
Vehicle
99023
Vehicle 342
tgutan: O6'
Vehicle 715343
99023
Driver
IRau: ofi
Driver RZdLq Padilla
SDn
Driver Aibgftg_@o eI
Routs B E, it
No Assignment OnTime Late Early OnTime Late Early
Dasn 6 Ll
99023
50% 0% 50!1,b 75b/o 0% 25./ a
Scheduled Time Actual Time Variance Scheduled Time Actual Time Variance Scheduled Time Actual Time Variance N/ A No Assignment N/ A N/ A
Wan6L

N/ A N/ A
Rwtd B
SCHEDULED ACTUAL OT SCHEDULED ACTUAL OT SCHEDULED. ACTUAL OT 05: 50 am 05: 58 am 05: 56 am 00: 01
05: 57 am 06: 05 am 06: 06 am 00: 01
06: 00 am 06: 08 am 06: 10 am 00: 02
06: 07 am 06: 15 am 06: 14 am 00: 00
06: 15 am 05: 50 am 05: 52 am 00: 02' 06: 23 am 06: 23 am 00: 00 06: 24 am 05: 59 am 05: 58 am 00: 00 06: 32 am 06: 27 am 00: 04 06: 28 am 06: 03 am 06: 01 am 00: 01 06: 36 am 06: 35 am 00: 00 06: 32 am 06: 07 am 06: 05 am 00: 01 06: 40 am 06: 39 am 00: 00 Event Logs:

System activity reports provide indepth audit capabilities, with multiple levels of filtering and date tracking.

Examples include vehicle assignment
histories, yard pull in/ out, triggered
alerts, etc.

Actual Stop Records:

For every stop on every route, the
system logs arrival time, departure
time, dwell time and riding time, per
stop, and between stops. With APC
installed, the stop times report will
also show boa rdings and aIightings at
each stop during each trip.

SUMMARY
S mAa'wy toga
Art Dep '. At' IA; BT On Offs Art Dep At i IA 8T 10,, Off s Boa Drher Room tEVant iTlan jLocTdon
99023 6054 Rwriguez, Raul IRouta a MDT: Sq— In Thu 41129 5: 48. 25 AM 99027 6057 Rodriguez. Raul Rane R. Igaamn: OR J- 11129 5:50: 41 ANI 11251 Sx, 99023 6054 Rodriguez, Rauf IWwte8 1104 non Tm 11.295:52: 39 AM 112515or, 99023 16054 Rodriguez Raul Raaoa t Trtu 111295: 68: 62 AM Pult lrupu 99023 16054 Radrlguez, Rani ROIsea al. Tnu 11: 295: 59: 02 AM Pun NPu 99023 16054 Rodriguez Raul iRtvuaa tgutan: O6' Thu 111295: 59: 13 AM 12515Pn 99023 16064 Rodriguez. Raul IRau: ofi jlrg—Orf Tliu 11296.05.35A1.t SDn 99023 16054 Rodw. m Raul Routs B E, it TN 11@90: 00:43 AM h201
Pohnipu
95023 6054 Rodriguez Raul iRou:6 a jEnter Trio 411196: 16: 25 N.t Dasn 6 Ll 99023 6054 Rodnguez Raul RwmB IEad Thu 11. 296:1528 AM Dasa6L 99023 6054 Rodriguez Raul JR - 6 jErw Tnu 11297; 12: 15 AM 10osn 6 Lf 92023 16046 Rodriguez. Raul.__ Route6 Eau Tr 11237: 1222 Ml Wan6L 93023 6054 Rodriguez Raul Rwtd B JEnte: Tnu 11129 7: 12: 57 AM Pun ln;P, route stop
I 1Gne East ClocMvlse_-
I- No., Stop Name Art Dep '. At' IA; BT On Offs Art Dep At i IA 8T 10,, Off s 1 37th St. & Grand ( Eastbaundl QIi47P 01448P tm. 2m
2 iMRa 35th St ft,19P101: 49P; Imp : Imj
3 Grand 6 ! ef(eison Bbd. Oti05P O1: OSP, Im 3 1 01: 50P 01: 50P am 44m 1m d'• Grand a 30th St.- - 01: 06P' 01: 06P. Im Om: - i' 01: 50P101: SIPifm; 44mi Iml 5 Grand It28th St. 01: 07P 01i07P I. In,:' 0 ,• 1 ' 01: 51P 0162P 2m 44m Q6 2 , D 6 Adams it Grand Asn. 01: 08P' 01: 08P 1m La: 1 . 0 . 01: 52P 01153P' Im p 44m. 0. j 0 I I - 7' Figueroa B Adams Blvd, 01: 09P. 01: 10P, tm A., . 0 1 01: 55P 01: 56P. Im' 45m. 2m 3 " 0 8 . 23rd a Figueroa St. 01: 11P 01: 11PI Im 0m, 1 0 01: 57P. 01: 58P 2m, 45m'. Imi 9 23rd& Gland Ave.. 01: 441l• 01t16P- 2m, 3m 1 1 01: 59P 01001? 2m. 43m 1m--. 1 0 ' 10 ` 23rd ft Broadway 01: 16P' MOP! 1. On 02: 01PI 02: 02P: 2, r: 44n:: On: i ' 11 23rd 89Aaim5t. Oh17P 01: 18P' im an 02: 02P 02: 02P' l- 44m Ira 12' 23rd& Maple Are. 01: 19P 01: 211P, 2m, ! 11m 7 3 02: 03P102: 05P13m; 43m%%- tm; 39 3- 4. Advanced Reporting Tools and Custom Dashboard Builder GMV SyncromaticswilI provide a fully integrated business intelligence platform for analysis of system data, report generation, and generating dashboards to monitor system performance. This allows you to build reports to your specifications, with complete self-service. The data can be exported in images, PDF's and CSV's. We are confidentthat this will fully handle any reporting requirementsyou have now or in thefuture.

This eliminates the need to pay and wait for custom report development, have specialized SQL training required for report -writers on your staff, or be locked in to a set of reports any given vendor has determined to be all you need. Further, this is another significant benefit of working with an integrator to bring your ITS portfolio under one roof - you can combine data associated with CAD/AVL, AVAS and APC all in one web -based software by default, in real- time.

Common data that might be used in combination to build dashboards and business intelligence reports for your agency, in this application:

Route Assignments
Stop Times
Stop Duration (Dwell)
APC Counts (Boarding/Alighting)
Trip ID
Speed
Driver Assignments (Name/ I D)
Bus Number
Time of Day
Location
Day of Week
Date
Month
Hour
Features:

O INTERACTIVE REPORTING with live filtering and drill down functions - click on any chart or data item to explore the data
O COMPARISON to prior periods allows a user to put data in context based on historical performance and trends. How many riders did we have last week, AND how does that compare to the same week last year?
O CUSTOMIZABLE DASHBOARDS allow users to generate their own graphical and tabular reports and dashboards using any data item within the database. Simply drag and drop data items into the dashboard to modify the layout and content, then save the dashboard for personal or agency wide use
O AUTOMATIC REPORT DELIVERY at daily, weekly, or monthly intervals ensures that the right people see the right reports at the right time
O RICH DATA VISUALIZATION on maps, charts, and tables enables clients to interpret meaningful results from large data sets
o
oo F, .
t
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3- 5. Real -Time Passenger Information
GMV Syncromatics' real- time passenger information (RTPI) tools are all presented with YOUR brand front and center, even though the data is stored in the cloud. It is our goal and philosophy to meet riders where they are. We know that high school seniors have different technical knowledge than senior citizens. So we provide information via a Smartphone App, but also via traditional desktop and mobile websites, and text message or call in systems.

Web Browser
s•

1. iOS andAndroid
Digital Signage
Method Features• -
Smartphone App Fully featured native app, customized for your brand (iOS, Android) Search " M in the app store to view the app for Rock Region Metro.

Mobile Website Mobile geo-location of stops
iPhone/ Android / Blackberry/ Windows Phone
www.thebuslive.com - see it now on a mobile device (Merced County Transit) Desktop Website Fully featured, optimized for larger screen. See the same URL above on a desktop device. Can also be embedded within agency website, see:
http.//rrmetro.org/ rider/plan-your-trip transit-trackers/find- my-bus/ SMS - Text Messaging Arrival predictions by stop #: e.g. Text "ladot 6143" to 41411 Subscription based rider alerts customized by route/stop/day ofweek/time IVR - Telephone Call (213) 785-3858, press 0, enter stop # 6143

3.d Party Applications (Google GMV Syncromatics natively produces GTFS- RT that can be uploaded directly to Maps, Transit App, Proprietary Google Transit to ensure that the client's routes are visible on the Google Maps Apps, etc...) public site, Apple Maps and the Transit App LED/ LCD Signs Various sizes and formats for transfer centers or individual stops oFpEDONpOB .

T Yb

6.. 43
I. nteg ration with Transit App
GMV Syncromatics provides a comprehensive API that publishes all real- time passenger information for use by approved third parties. In addition to the X above GMV Syncromatics real-time passenger information tools, we propose to publish real-time information via Transit App. Whether or not Beach Cities Transit chooses to exercise the option to purchase a custom -branded mobile application, this will be a resource to both local and visiting riders who are accustomed to using it.

GMV Syncromatics has a significant history working with the team at Transit App. While we offer custom branded apps for our clients, we routinely encourage agencies to forego purchasing them and -instead partner with the r r Transit App. This strategy has proven successful for our clients across the country and is an option to evaluate for Beach Cities Transit.

LS
OWeils Acres to Reed Market
B' w c - The screenshots below show how dispatchers can push Service Alerts via GTFS- i c" t, min
RT to the Transit App to push information to riders in the same interface as dispatch ( detours, closures, safety/emergency messages). Another initiative 52 min that we would like to discuss is joining the Transit App Partner Program which Ih37 min gives you access to enhanced data and training on how to access and use it.

PEOONpOge'
L
44 Desktop and Mobile Website
When riders visit the public portal, they will be seeing your brand and your web address. Riders will never go to www.GMVSyncromatics.com to view your data - the web portal is branded for the agency. The public portal is compatible with all major browsers and allows users to choose a specific route and stop to receive arrival predictions. It also presents riders with associated stop numbers and information for visiting the mobile site or calling/texting to get updated information after they leave the computer.

Estimated -Arrival Times

3. 2,
Choose
Choose
se
Stop
Service
Route
Grey Routes indicate there
9niperAve
Al -
are
afin
Atwater
no vehicles
@
Loop
Bridgewater
on the route.

St (westbound)
j
Next Vehicles In
As of7:18 PM:
2 minutes -
Bus M-434 07-'2q PM
43 Mi6Utes
Bus M [email protected]:01 -PM
Mobile:

Mobile Maps: http://thebuslive.com
Visit from -any mobile phone
idCall: (209) 626-1414
Press'0, enter stop 51
I Q, Text:. ".coerced 51"
W toA1411
Some riders may not know the exact stop they're looking for but know where they are. These users may prefer to view the live map and click on buses or stops to view arrival predictions and other information.

BUS
H.. LN. Map - nms rrip
s
Genloraw g
Am al I' Announcements Moblle Alerts Text Only Schedule is
Plarner
Routes v
e \ AlA r ANnontl Ave
iwnocWD Ihl/ u- ngston
rrAtwatermvnmo AI AIW l0
aly AW_, 1t GanwcA• eT c. E ,- s'+'' Lrlaw Av.. f_ IA7. G. 0. CrO« e1 u
Ir' I L- WnAstOn COmmMEr
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9 LOS SanovDOS Palos
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a Al • Amster LOep —
Fnrd W' 9 3 = - + 5 C Up % 0755:51P
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s` •` A`
h . t Neu Stops: -
t. •
sora I Icon : \ ... `
1 I Bucnaen, P Beuswe(. wt Go I IM1 rilneq I
BuOaM RO $ Ca lewooe Av In q
f
I
rd ^ I ` D' BWecE iAS Pr Ga E. nI JE 1 \
Elb! A
10 78 o
A
A1tr _ S' . lege Ad .. P
AI Iota r. n L
Find Your Stop v
IUr
nHIPr: ' Oa4 r i" .. _ -
WCarOrtl hl.
rsrt x, + .. .. 1 . Q
Shpw Traffic
n de labeK
Google e y
r. Q
Switch to Kybrid Mode
wo n. m, aa
AT&T LTE 10:24 AM p.

VANGLE ala ..•:. _
t . J . 11. .''

TAI- WEST'
Z' _
e Ave
W - ST:...

HOLLYWOOD'
WEST
3everly/ vd.' - c
r
Ceders Sina' --_- Beverly Blvd
edical cent
urton Way : j: B3rdStH!
Vehicle: 02075 r Moving w, updated ss ago.j J
jLa Cienecga Blvd & Melrose (Northbound)
Scheduled Time: 10: 37 ,SNI
Estimated Time: 17 min ( 10:4'&..AM)
GPS geolocation automatically finds
Where Is My.Bus?
Which one is it, and when will it be here?
Make the rider's stop the center of the
screen, and eliminate the other noise
Y Let them pick a vehicle to track
D Show them their location next to the
stop
Keep It Simple --Show Me My Bus!
h Show all vehicles' real- time location and
status
Phone, Blackberry, Android, Windows
nearest stops to you at the first step Indothus.camj,• C : ip Mobile site will Step by step navigation to get from automatically track landing to "Where's the bus?" in 3
your location..
easy steps pRetfieplfioGeS..:

Administrators can create
announcements which will appear Downtown DASH > Nearby Stops here in real time, and can be push Community.OASH > 0.64 ntuea tFi+lAax notified via text/SMS 7m 8 Hauser IEa " Ur`ot
Linked to your branded portal, Find y
f 0.09MIIesIFairfax _
out ana ci: bnor,iF stbowM,
example http://Iadotbus.com
iPhone, Blackberry, Android,
o:seMiio9iFeinax
Hawor a F'U1W( SouMb- 10,
Windows
D Embeddable in 3rd party
Downtown DASH >
applications and willShowyou
Community DASH >
arrival times for the What Is this site?
closest stops IF
0* 000 AT&T LTE 7:10 PM OD
ladotbus.com The Rider Feedback -System
Rider Knows Best
Y Show the rider real- time predictions
Ask the rider to tell us if it isn't right
Is It Accurate?"), and if not, which
prediction is the problem
D If there's a problem, ask riders to
describe what was expected so it
gets recorded and our staff knows
where the problem was
Catalog and analyze this data to
tune your settings and identify
stops or routes that might need to
be looked at
o P£DONOpOe'
4 TQ
47 Arrival Prediction Algorithm
Regardless of the way a prediction is delivered to the rider, if the prediction isn't accurate, then riders won't trust the system. A real time passenger information system is a very visible system, and if it isn't accurate and reliable, it can quickly become a black eye instead of a gold star.

A unique aspect of GMV Syncromatics' algorithm is that it works independently of the bus schedule. We know that riders care less about whether the bus's actual trip matches the schedule, and they care more about their particular question: "When will the bus come to my stop?" So we provide pure predictions based on time relative to now, e.g. "The bus will arrive in 4 minutes." The algorithm does not regularly compare the bus's actual location and time with some hypothetical idealized "schedule," because a hypothetical schedule is by design a weighted average that rarely if ever actually exists in the world of transit operations.

Technologies that are based on a " deviation from schedule" algorithm are inherently less accurate as a result of their reliance on what is by definition an imperfect schedule.

By contrast, GMV Syncromatics uses real historical data about how long it took a bus on a given section of a given route to move from Point A to Point B. We also factor in additional data points, such as time of day, day of week, day of the year, and other conditions to eliminate any seasonal or cyclical effects that could skew the prediction. We apply these filters to all of the historical trips on the same section of the route which our database has saved, and we find the historical trip that best matches the present reality.

In theory, this historical best trip could have occurred months ago, when the weather, time, and day were the same; however, it is most likely that the most similar historical trip happened very recently, and that the bus traveling on the route right now will have an experience that is similar to the bus that preceded it. But this is not always the case, and our algorithm can tell the difference and identify the most likely scenario to use for making predictions.

This process of identifying the best historical trip is repeated every minute, and the "reference" trip that is used for comparison changes dynamically as the conditions on the road change. Our system is constantly processing thousands of alternative scenarios to provide the best recommendation, and this computational load is handled easily by our professional data center.

GMV Syncromatics ensures highly accurate arrival predictions by constantly assessing and evaluating the arrival prediction algorithm to ensure it is meeting accuracy benchmarks at various time thresholds. Our target benchmarks are as follows:

Ifthe arrivalprediction is this farin the future.•
It shouldbe accurate thispercent ofthe time. -
An accurate prediction is defined as.-
spread in minutes)
1- 10 min 11- 25 min 26-60 min
90% 85% 85%
3 min 4 min 6 min
We design the sensitivity of the analysis to place more emphasis on being late vs. early. It is most often better to consistently be a little bit early with the prediction and have a rider waiting for 30- 60 seconds than to be a little bit late and have the rider miss their bus. We've tuned our algorithm to take this important rider experience into account.

EDONOpAf
Q..
48 Here is an example of our regular analysis of our algorithm' s accuracy for a client:
views h" cs.uamd nn cit'" preokfions, Or stop predictions Cleveland Area Rapfd ransit Route Arrivals Stats ,.«. ti ut: do9hbtltlld , ama 9sua r ClevlltlndAreOnOpldAAn4l Choose recent or histoncal time periods 1
ARRIVALS PERFORM1IAlJCE • Overall System Performance over selected time period j

10.0 Class A
75 - ._ .. - _ _ -^
p
w .. . ClassB i
63 S
P5 _ _ _ .. + class D J
i
e

10. 15AJA 10:20AM e 10:25AM 10: 30AM 10.35AM 10:40AIA y

CLE VEOMD APER RA PUTR ANSIT ROUTES
1 Industry tandardmetrics of evaluating Arrival prediction accuracy Capability to drill down Into Stats - Accuracy / \ \ Mahe •. Avallabllitg Feedback Count
Stats by Route• and also stop - -- !
s
c10min 11- 25min 26+ min 6a+ min, T. predictions - -
Nemo- SOverall + J- 3 90% + f- 4. 851% +! 6 86% + J- finks td,feedback @ i6,@ 2z+ of accuracy threaholrJ . from riders
10 Main Street / 92%- 2a 100!!,- a. 100 -,- 89 tv- Jag o• - 05a: - 100? b- 187 11 Lindsey East 111GGG/// : 90 90 - ao 100 S5 - 1n 87'° n in O . o 100 °b: -b 6 95: _ 86& u of raquests100%- 05 V Lindsey 'Nest - 11104: ; 3. 1.00 ° c-- 1t 100 --: 1 :. ion '. t . 100 ° 6. ' 0 ' G S5 - # hat. are serviced 90 - 10 - e
21 AlamedaYEust Norman 99%- 73 100%- a 97%-: a - 100%. ao : t00% - o - -' 0% 100%- 39 - 32Apartment Loop - Deviation 100°- i 100 Pv - t 100%- 1 ;. 100. °•o - n 1005'a - a D%- 10040- 38 - 40LloydWhist ShiiMe ! 1o0%- 2,... .. 100%- a J00 a 100 " l. p .. 1oQ 46 . 1 p?n -, 75%- 12 - I 42 Res -.arch Route 10044-+ 01 - 100%- 31." 100%- 57 100%- 13 - ` 100%- a 0% 100%. 119 -- 43 LWd NohlelRosearch Route -- -- -- -- -- _ 0 %- 3 --
52Campus Loop - Devtatiml 10040. 3 100%- d 100,%= 3 111-0, 100100%= 0 OY100P6-1T - Late-Niahl Flex __ __ .. ._
04 Q,EOOHOOef
l
t1
49 t
Complete GTFS-Export + GTFS- RT
The GMV Syncromatics system exports and hosts a complete set of GTFS, including all schedule and stop data.

GMV Syncromatics natively produces GTFS files that can be uploaded directly to Google Transit to ensure that the client's routes are visible on the Google Maps public site or other third party transit apps. GMV Syncromatics hosts the GTFS files within your public portal so that you don't have to update Google whenever there is a change.

GMV Syncromatics also natively supports GTFS- RT for all customers, so we can make real- time data available to third party apps using this standard.

Open API and Third Party Data Access
M SyncSHARE DATA API
All the data collected, hosted, and generated by the proposed system is the property of your agency, and it is freely available in automated formats at anytime. GMV Syncromatics will not extra charge fees at anytime for you to access your data.

GMV Syncromatics will offer API keys to developersyou wish to be able to access your data - whether it is a student, transit reporting software, or a third -party app developer. Some of the world's most popular transit app developers (including "Transit App" and "Citymapper") have stress tested the GMV Syncromatics API and confirmed it works to offer our customer's data into their apps. This access is completely controlled by you, and we ensure that no unauthorized developers are able to access your data.

Formats
RESTful APIs are web -based with HTTP endpoints
Available in JSON format for standards compliance
CSV/XLS downloadable with a request wizard on the CAD/AVL front-end system All information is secured with API keys issued by GMV Syncromatics to your agencies or third parties as needed, so we can control which third parties have access to your data Data Available
Route/Stop/Schedule Database
Real- time Arrival Information
Real- time Vehicle Locations
Real- time Bus Occupancy
Arrive/ depart stop records of actual service
Schedule adherence data
Additional CAD/AVL data can be made available via API on request The same data available to app developers can be pushed to digital signage controlled by GMV Syncromatics or by a third party.

OF P OONOOaF1
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3- 6. Office Equipment
Desktop Computers (2) - OptiPlex 7460 Alkin=One
Intel Core' i7-8700 ( 6 Cores/ 1 2MB/ 1 2T/ up to 4.6GHz/ 65W) supports Windows 10/ Linux
M Windows 10 Pro 64bit English, French, Spanish
JE Intel@ Integrated Graphics
0 8GB 1 X8GB D.DR4 2666MHz Non -ECC
M.2 256GB PCIe NVMe Class 40 Solid State Drive
GMV Syncromatics does not propose to provide direct IT support for computers after installation. GMV Syncromatics has proposed with a price that includes 3 years of ProSupport with next business day on- site assistance available. The computers also include a perpetual Microsoft Office license, as well as 3 years of McAfee Anti -Virus support.

Large Monitors and Mounting Hardware.(2)
LG 49SE3KD- B SE3KD - 49" LED display
LG Commercial Lite 40LV340H LV340H Series - 40" Class (39.6" viewable) -LED OF PEDONOpef
9 Gary nq
52 ti
Mount -It! MI- 484CArticulating Corner Mount for TV Premium Swivel Full Motion Wall Bracket for 37- 63 inch Screen LCD OLED Plasma 4K Flat Panel Screens Full Motion TV Mount, Articulating, for LCD/ LED Wall Mount Bracket with Swing Out Arm for 32" - 60" Flat Screens
v PEvaevos s .
d(' tT4p
NSD 53
Laptop Computer (1) - Latitude 7390 -Laptop
8th Gen Intel® Core"" i7 -8650U Processor (Quad Core, 8MB Cache,

1. 9GHz,15W)
g Windows 10 Pro 64bit English, French, Spanish
0 16GB, 1x16GB, DDR4 2400MHz Memory
M. 2 512GB SATA Class 20 Solid State Drive
GMV Syncromatics does not propose to provide direct IT support for computers after installation. GMV Syncromatics has proposed with a price that includes 3 years of ProSupport with next business day on- site assistance available. The computers also include a perpetual Microsoft Office license, as well as 3 years of McAfee Anti -Virus support.
0(' L
54 3- 7. Pre -Trip, Post -Trip, and Maintenance Inspections GMV Syncromatics can offer a customizable pre- and post -trip inspection software that runs right on the MDT. While we offer a standard form inspection for drivers to check common things like headlights, taillights, turn signals, tire -pressure, and more, we also know that various states and agencies have their own policies and requirements. You can build your inspection templates off of our templates and customize them to fit your needs.
t* Acmo Tmnspartationtnspections
S': hutlixl M W.. ( ISAUI2+I
I,
Interior of vehicle is clean.

General Vehicle Interior

L' CLEAN

NOT CLEAN
Acme Transportation Inspections
i I.LeR. elLt o-n: onsun2n .. _
Crossover Mirrors are functional
Exterior Front Left
OK
NOT OK
VDemo Chem '
52R luumw 61, d PASS
IixUn, CA95Pb 4081 PRETRIP-AM
tt// Is )N
Im 81. 1500I IOC - ISAM 123)

VEHICLE DATA
2014 TMM SC" DoL 5US 04E START'. 20ISe? 2T 13.51142 DRIVER. ut hldM 107 11WEI211.1® 423 Te.T END'. 201599 V I0 fa?2 DRIVER_VD I I I IELIPLAIE. 141' D n_Ten ELAPSED. I ODO 123-120 IT

OSD DATA

PASSING INSPECTIONS
w
Enpe B i.. rW1. w. IPA'37 FnOm N>/-. AI Lv.. IP431
FMIIi.V' trefirdlew+GSIP4'S7 GynwfgM - HexF' Ht Lo. G. vs s. ORIP4`al EcKvfwl-• V.'. f?4V& o'MMIPA"5I VH% AE+ Or+ Em. v(rr4nA4 rlirw. IP. 3SI EAar 0 --- Tal Lw. 01( IAA331 D.11r4gcd-. < L. ylfvc:malP' L•,7 G_ ooeo.._ wYreV(+l>IPAMI Dtan. sM.. gp.. y MisYGK A' 91 Vvew euro•• BraePgVan6LAAgwnvtlryA3-9 LrVa( w trw-. RaASan t4mso. y VA P'A1.'T

WARNING INSPECTIONS

FALLING INSPECTIONS

DRIVER SIGNATURE
mur amieu
1 _ j
DRViEAd) 111 NAVE ul ebla 3a: NEDAT: NISW2T I3»" J
In addition to customizing the inspection items, you can set custom results - defining what constitutes a failed inspection (do not drive this vehicle) and what constitutes a warning (ok to drive, but creates an alert for the maintenance staff).

OF pfiDONOOAE, 1
O1TV TTGR ' Sz
55 The MDT is removed from the vehicle, taken around the bus, and used as a handheld device to record inspection results. Drivers can take photos of problem areas, which are uploaded to the reports server for agency maintenance staff to view in the web portal. They can also record custom notes to detail problems that may not be visible in a photo or provide more information to any of the answers provided during the inspection.
pE00Np09
56 3- 8. Automatic Passenger Counting (APC) System
GMV Syncromatics proposes to install the Iris IRMA Matrix APC system. We have worked extensively with APC vendors in the industry as a result of interacting with existing APC systems on clients' vehicles, and in our experience, the Iris system amongst the most reliable and accurate. Overall accuracy is dependent on a number of factors including driver interaction with the OpenMDT Plus and adherence to operating procedures such as logging in/ logging out so that APC data is accurately associated with trips and stops.

This solution is composed of a networked smart sensor on each door that is wired in to the vehicle's Ethernet network via on -board router. This router is a Cradlepoint IBR600 or equivalent, and is included in the pricing provided.

IRMA MATRIX -SENSOR. - _ SCON IRIS -CONNECTOR+'"-
Ic
1 POWER SUPPLY ( 2IO) -
Ir
j M12-ETHERNET- CONNECTOR- CABLE( I RI) ,
0-----_- _ _ CONNECTION
4 TOANOTHER DOOR ± I
CONNECTION TO - Y ETHERNET SWITCH ( OPTIONAL) Connectiomof the. IRMA MATRIX to the on -board system. via the ethernef'i1nterface (MTz=system cabling).

SWITCH` P ETHERNET TO THE' i

ON -BOARD SYSTEM
i
04 PEDDND09
8116=
S7

IRMAMATRIX
The 5=` generation ofcounting sensors,from company iris. lRMA MATRIX reliably offers maximum accuracy thanksto its proven time -of -flight.technology (ToF.

FEATURES
yoo•prxeBsensor matrix with3D11;me-of-MpNt
rechnology (taF)
HUR image processing
integrated processor( DSP) for signal processing and
counting
Uetectionand evatuihon of passengersstatures
Object Analyzer)
Simultaneous detection ofthe direction of motion
for bearding ana alighting passengers (regardless of
door Height or crawdsy
Supp -4t of:the CAN and Ethernet Interfaces.

Power over Ethernet (Poi:)
Systeminterfaceadapteravailable for itfl5; 11708
to be used in existing telematics systems
ViF1 possible (additional hardM3re required)
IPMA-MATRIX surface mount version for Mme -saving
retfofitting available
Easy installation using 6n1y23crews inveh•ictes
vrcttraut a ny adjustment woO
C 5, 1, b
read •
NodoorcontactrtecessarY: counting.beginsvia
teiegraWrest the OBC_
Just one sensor cerdoor required (standaravehicle
doorsonty)
Due to the sensor's awn emitted thfrared bight there is no,dependency from low ambient Irght. Also in
darkness. like with defect door lamps at night, the sensor deliveraccurate counting results.
the installation requires no. free slird range below the sensor:

IRMA MATRtXsartace mount' ierslon
4PEOONOpee O 9C1

APPLICATIONS
Real time Capture of passetyer loaa
precise revenue sharing facilitated by highly accurate motiltonnig of transpoft services. based on revenue passenger kilometers (Reif) and heljgt t cla isification of passengers
3emans-basedmanagement offlettdeployment
I. I—, ................. ........

TECHNICAL DATA
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www.irls-sensing.com tPp M . b t 93M SO Z 7, 0 1 F -Ix: re 49`30,0 'S 1—" 910 4 ryziQ! - Ma 11 It G7A hAV 59 Like the other components in our system, the APC subsystem is directly integrated with all reports, stop records, and historical tools. GMV Syncromatics has developed its own software tools to enable advanced APC features like reporting of live bus loads and integration of APC data Jnto standard performance reports.

GMV Syncromatics' APC solution transmits all information in real- time, to be accessed from anywhere via our web -based dispatch and reporting tools. GMV Syncromatics can also provide raw data (.csv) at the agency's request, which can be imported and manipulated through Excel in the Microsoft Office suite.

Key - Points: Software
Once the APC data reaches the server, there are multiple different levels at which APC data is stored on the GMV Syncromatics ITS system:

Vehicle level: APC data is associated with GPS points and can be viewed visually in the vehicle' s breadcrumb history
Stop level: The system uses a specific algorithm to match APC data with stops. Even if a bus opens and closes its doors multiple times at a stop, APC data can still be stored as one stop' s counts.

Route level: The system also stores the data at the route level for calculation of overall counts, daily/ weekly/ monthly/ annual statistics and counts, activity by hour and day of week, etc.

There are a number of reports for overall totals as well as hourly, weekday, day of week, monthly and annual data. Data is presented in percentages, average boardings/ alightings per stop, and bar graphs.

It is best to think of these reports as a flexible/ modular system - you can query the data out of them in many different formats and filters, but they don' t require any technical knowledge and are wizard - based.

APC Diagnostics Via Open MDT Plus
The DIAGNOSTICS module on the OpenMDT Plus has an APC Test function that allows an operator or maintenance technician to confirm the proper- function of the APC system without any special tools, computers, or high tech knowledge. Once APC Test mode, the MDT screen will display the results of APC On/ Off counts as the tester walks on and off the bus through front and back doors. These numbers are large so they can be read from the doorways.

O PEOONOOBE9
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o=
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60 Real-time Passenger Load Reporting g '""" GMV Syncromatics is constantly processing counts of passengers boarding and alighting the bus, and our servers IAS M. Streel Rrsuce communicate with the bus in real-time to maintain an up to r virQ E date Ppassenger g load. We make thispassenger p g load eaar=
W '""
information available to transit dispatchers, so they always atxt
TYarw5 G -
Stops.
mxt3s!,t`#'tl ta, know how many people are on a bus right now.

Y ct 1 0.(nruthi Ao'l r : cro.

At our clients' discretion, we can also make this information available publicly. This helps riders know if they are likely going to get a seat on a bus or not.

Key - Points: Software
Once the APC data reaches the server, there are multiple different levels at which APC data is stored on the GMV Syncromatics ITS system:

Route level: The system also stores the data at the route level for calculation of overall counts, daily/ weekly/ monthly/ annual statistics and counts, activity by hour and day of week, etc.

O PEOONOOBE9
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o=
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60 APC Reporting Module

HEAT MAP - PASSENGER COUNTS
Los Angeles & 12th ( Northbound)
I
I Los Angeles & 11th ( Northbound)-
Los Angeles & Olympic (Northbound) -
Los Angeles & 9th':(Northbound)-
Los Angeles & 8th (Northbound)
7th & Los Angeles ( Westbound)
7th & Main (Westbound)
7th & Spring (Westbound)- ! '
7th & Broadway (Westbound)
7th & Hill (Westbound)
i
7th & Olive (Westbound).
7th & Grand (Westbound)
7th & Flower (Westbound)- - --- -
7th St.& Figueroa St (Westbound)-
7th & Francisco. -
7th & Bix- 1 ( Westbound)-
i—
ink71h &Lucas
7th & Witmer
Rh & Witmer
6th & St. Paul
Bar chart provides raw information
Which stops are most popular?
Map View provides -local context
Why?: Why Not?
Hospital - Freeway
Connection to.rail station
61 SUMMARY: University of South Florida.- APC Ridership Report e/+rzo+3- an+rzo+a Tow PM. 6ftpm, - Pncmt orOndl Passanljen

91.715
p 6%' .. .. _

8.742 10%
c 38.536 - - E 42%
D 25.542 28%
E 4.060 I _ 4%
F 8.843 10%
61 APC ReportRldorship totals by day of weak
30000= -
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ROUID C
Route O
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The APC system
includes a robust
reporting module.

This is a high- level
view_
Tuesday Thursday. Saturday
Monday Wednesday Friday Sunday
APC. Report
Total Ridership by Day ! Hour
Monday
Tues""
1 ' Wednesday
1 M. Thursday
Frid8y
250 s — --
200-- This APC report.
provides peak
150- service period
information
100- — -
50-
i
i
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7'AM 9 AM 1. 1 AM 1 PM` 3 PM 5 PM 7 PM' 9.PM 11 PM_
6 AM 8 AM 10 AM 12 PM 2 PM 4 PM 6 PM 8 PSA. 10 PM 12 AM 62 APC Report
ROUTE DETAIL; Hollywood Clockwise.
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Fra,wn 61`;evmn Ava. - - 45 f% 162: t% 11:'• t% 172, i : f%. 1 - 146 1% F- 45.16 Ha' v . 6 , 77 0.9% 54 - 0. 6% 141 1% 79 03h A4 0.6, - F. nwnBNum e. AvO. 93' i 1A, 34 0.4% 118 1% 63- Jt 08$ 41 0 Fr..niLn 6 Edoe. w 06°•4 74 O.Tx 75 - 07% 9
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Veanaf6 F -- h A. 173 2% 106 i% 262 Zx -- 1ii I 19 184- f4 V- 1 It L-,- 69 - i - 1% 03 j 0. 7% 9a tA55 - 91 0.b1's St 9r O. a% Se I.b*w At'ar ntlL+uL+' mivS 8f5 - { 69t sr5 d%, 91e 4%:. iG9 3° L- ' filo 524 4% Saxa.' 242 i 3°f.. 331 a" 368 36T-.; 3%
The APC -system 93 I 1% 107 f 1. 4.. 107' 119 I 1% Fpm 262. m 1167
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Our APC sol ution
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data processing
Trusting Accuracy Is Key
To support this, GMV Syncromatics natively produces reports that show On/ Off variance in our "APC Accuracy Report" as well as maps any counts that -are not properly associated with a stop. r . C 4 nitns:Jltraek.syneromatics.comhrk/ app.^.?spc3ctuncy7v su ;Ozel'7utm., source= lrac:thutly, czmpalpn- ccsmpornty porpepdget+utm_matlium+ ttoF.utr11„ tonteni- atrc accur'.ary 1? e! „ j 9rKsrN000s+Af4f •Venmles . Routes.- S, aasBcs . P1Nal . At9rts . Arsounts . An1lGntla[ or . Qhp039t1 , jy0g: 8uown _ Waltome 3effli BRECK Apc Accuracy Report
StartTime
On -08. 2019
End Time
04- 12. 2019 - -.

Route
All Flodt" .

Pattern
All Paller11s ..-.......__........

Vehicle Name. . Total' Apc'On Total Ape.Off Variance Variance Percentage Total. Unknown On Total Unknown Off. Unknown On Percentage. -: Unknown Off Percentage 9225 525 ; 542 1` 7 3. 1% - 4 Q - .. _ 0. 8% _ _ 0. 77 _. 9230 1140 1047 93 8. 2% 3 - 4 0. 3%- 0. 4X . ®:
9233 1573 1558 .. " 15 . 1. p%. .. .. 12 14- - .
9229 923 928 - 5 0. 51 4 2 ' 0. 4%- 0. 2%
9232 969 946 23. 2. 4%: ill .. 17
9209 3. 16: 347 1 0. 3X 0 - 0 _ - 0. 02.
63 Apc Accuracy Visualizer
Map Satellite
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Between the two reports, your team can work with ours to troubleshoot any sensors that may need calibration, correct the way your routes/stops are drawn to reflect real operations, or provide feedback to your operators on adhering to operational policies to service.stops correctly and avoid flag -downs, for example.

Again, APC Accuracy isn't limited to simply the sensors but the complete set of software tools and operational policies that go along with them. Only then can this data be incredibly useful for transit planning and to gain NTD certification to automate the reporting process.

G 64
Troubleshooting a High " Unknown -Stop":Percentage
When the software reports a high percentage of APC counts that are not getting- matched to a bus stop, we do further analysis to identify the root cause and implement a fix. By plotting the raw APC counts on a map and coding the "allocated to a stop" vs. "unknown stop" in different colors, patterns begin to emerge.

In the Los Angeles DOT example below, we see a cluster of yellow pins representing "unknown stop" APC data that is VERY close to a Large cluster of green pins representing "allocated to a stop" APC data. These data points are all part of the same bus stop's boardings/alightings, but the system was only registering about 2/3 of them to the bus stop. This is because the bus stop location in CAD/AVL software is incorrect, and it should be moved down the block to match the real- world location of the bus stop. Once the stop location is corrected, the default "stop zone" will capture all APC events properly, so we -will reprocess the data and get a clean result with all APC data properly allocated.

Cluster of APC events
mrrectli allocated to
the Inbound bus stop. .
across the street
Cluster of Unknown
fat s = tI nsaaar nq stop APC events
luster ofAPCevents
Plr,R3kS t m
Correcttyallocatedtit .
the outbound bus
stop
4 3
t The outbound bus
µ f#-11 . stop
loutkinshould' becorrected
InCAD/
AVLsoftware Digital Passenger Counting toAugment APC
Data Digital passenger counting involves the bus driver manually. counting.passengers as they enter the busby tapping on the MDT screen. Digital Passenger Counting isalways included, for free, as part of the base system. When used inconjunction -with APC, itwould not be -used tocount total boardings, but rather can be used tocount unique values such as thenumberof wheelchairs or bikes that board at each stop. The Count Fares Screen isfully customizable, so theagency can set any fare/passenger types itdesires tokeep track of. Inaddition towheelchairs and bikes, this may be.students. and staff, or it may be adult, child,.and senior fares. Count Fares Screen. This screen can be used inplace of or inaddition toAutomatic Passenger Counters, allowing drivers tomanually count passengers on the MDT. Italso allows drivers tonote'whether bikes, wheelchairs, senior fares, student fares, or others board. All fare andpassenger types are customizable.

GMV
SyncSPEAKANNUNCIATO
Syncromatics
0N
offers
7 an ADA -compliant annunciator system that will automate the process of announcing arrival at each stop when a transit vehicle is in service. The AVA system is -fully integrated with the on -board MDT and also with each bus's existing PA and/ or speaker system. This system will replace the existing DR600/700 hardware, and represents a significant evolution in technology that will be ready for whatever tools are built for years to come.

Annunciator -Hardware
Audio Processor
The processor receives text signal from MDT
and dynamically generates the stop
announcement audio, which is amplified and
distributed to vehicle speakers.

Interior LED Sign
Signs display route and stop info that matches
announcements to meet ADA requirements.

Signs also display date/time and customer
service messages. ( Optional Item).

GMV Syncromatics proposes to integrate with the existing Sunrise Systems interior LED signs. This is the same hardware we deploy in our typical proposals, and the integration is commonplace for us.

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qui
Emergency Preparedness
Earthquake? Flood? Amber Alert? GMVSyncromaticsoffers the industry's only AVA roduct that allows you yto type a message at your computer and with a simple request, push that message out wirelessly and be playing in every single AVAS equipped vehicle within minutes.

Key Points: Annunciator System
O No driver/operator interaction is necessary to operate the AVA system O The interior and exterior volume levels can be adjusted by the operator O
The AVA system will integrate with the existing PA system, including microphones and speakers O The AVA system has a line -in feature that allows it to take and control an audio feed from an AM/ FM radio
O The system uses a text -to -speech (TTS) engine to make announcements, which can be configured in tone, pitch and volume to suit hard to pronounce stops from your desk. The TTS system natively supports Spanish and other foreign languages -by recognizing textin the foreign language and pronouncing with proper accent and inflection.

O The system has expansion capability (additional costs and survey apply) for internal LED signage to display the information visually
O The system uses several factors to determine when a bus is approaching a stop, including distance from the stop, corresponding previous progress from previous stops, speed_, and directional GPS information.

O The distance and time prior to the stop at which the announcement can be made ("trigger zone") is configurable
O. The system can be configured to announce the next 2 or 3 stops as needed.

Example: "Approaching 3rd/ Figueroa, followed_by4th/Figueroa" O The system will automatically manage on -route and. off -route situations as they happen pausing the announcements when a vehicle departs from the designated route. .

G 67
Unique AVAS_Capab:ilities
While we always strive to use off-the-shelf hardware, our stop annunciator is the one exception. GMV Syncromatics had been through and extensive period of research and we did not find a commercially available annunciator that we felt would give agencies the tools they need with the level. of performance we require ofour components. OurAVAsystem is proprietaryand we have designed itto befully integrated with the CAD/AVL system - it will never make the stop announcements for a stop on the wrong side of the street as some are prone to doing. The SyncSPEAK Annunciator System is best in class and is a leading differentiator between us and many others in the industry.

Since the GMV Syncromatics AVA system is tightly integrated with a full understanding of a transit agencies routes, stops, schedules, and other CAD/AVL functions, we can offer a superior Annunciator experience on the bus.

Capabilities that set GMV Syncromatics AVAS apart:

O When a bus approaches an interlining point, such as a _transit center, we know that the announcements for the inbound trip will correspond to Route A, but the outbound trip will correspond to Route B. Our system will make the correct announcement even when there are many routes serving the same stop, and even when a bus is changing routes.

O Simple GPS only based systems can make the mistake of announcing bus stops that are on the wrong side of the street because based on a raw GPS measurement, the bus IS within the designated trigger zone. GMV Syncromatics knows which route the bus is on, what direction it is headed, and what the next stop is supposed to be, so we only announce the correct stop regardless of proximity to 'other" trigger zones.

O Some Annunciators require buses to approach a stop from a certain angle to trigger the announcement, but this can be impractical at large transit centers with multiple entrances and exits. GMV Syncromatics can define the entire transit center as a stop zone so the announcements will work regardless of which path a bus takes.

O Announcements can be programmed remotely and sent to buses in a matter of minutes, even if those buses are currently on route. There is never physical uploading or voice recording required.

O The SyncSPEAK Annunciator will continue to work correctly even in cellular dead zones. The text - to -speech engine runs on the MDT, so it does not need to have server connectivity to play each announcement. GPS satellite connectivity generally remains even when cellular service does not, and the MDTwill continue to perform in an ADA -compliant manner even within those cellular dead zones.

SS
w
68 Use cases.for G -MV Syncromatics AVAS
Got a short term detour on a route? Simple - just drag and drop the route path in the GMV Syncromatics Route Editor, and the AVAS software module will automatically be.updated with the new route path. Go ahead and add a Route Level announcement describing the detour so that riders knowwhat's going on. That whole process takes 5 minutes, so it can be done consistentlyfor minor detours to keep bus riders informed.

Sample Settings:
o Text to speech: "Due to construction, Route B will operate on Main Street, between First and Third"
o Start Announcement: Today
o Expire Announcement: In One Week
o Frequency: Everyl0 minutes, only -on Route B buses
Custom Announcements 0. AGI
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Choose A nate
Appro« Ir vfvr >•poroa<rexy Nc.^.o t'n[ a are v .'sv i++j4Y.TPa: t CwrN/ R • [ o Alar ti - an e¢ r.Y: S n rF[nrc m -s art ad erb[ r.. E Lsar:.ir a s( ar. ' aLr•KC Oe/ ae : G: rn•:y-:o l^.r roue. R;s v'u[ s+•n [ e a"+ ft4.' ' IUN< inirrbr ' TnJ n NunG mita 4ua S Ftpe eve (w . us[M) Ov: h.•n Oc+ .. a_ . . h:'Nmn( n E, Mp{, d.•a Pa nri! JN ark: [ ZO r /o -'a fn A[ Nve tMM. 1 • tha g Lal - tcs emUa pxnn[.»tn, e•w to on uca.:^[ on F.^. ut, ln_. ® C'.a•. r> n • yxr: tr:au. aUr EL:iert. e"y athot e:t[..+artri.:r. m.[aae.yr. [nn - r• 1 leW f.11. 0 lL- Jll•y[ ry. •
Severe weather issues impacting service? Push out an EMERGENCY notification to all buses advising riders of the change in normal service as soon as you decide on a contingency plan - that way no one gets stuck in the storm without a ride home. o Text to speech: "Severe weather will result in suspended operations today at 4pm" o Start Announcement: ASAP, manually push the update to all buses now. o Expire Announcement: Today at 4:10pm
o Frequency: Every 5 minutes, on all buses
Got an upcoming change in the routes or schedules or fares? Need to inform your riders about public hearings so they can provide input? Don't waste money advertising in the newspaper - get your message directly to the population that cares the most, the people on the bus. GMV Syncromatics can support free form messages to be sent at regular intervals on selected routes or system wide.
o
Text to speech: "Shareyour input on proposed route changes at the Public Meeting on April 8th at the Library Community Room"
o Start Announcement: Today
o Expire Announcement: April 9
o Frequency: Once per hour on every bus
Advise riders or a local landmark or public service served by transit... o Text to speech: "Now approaching 1st and Main, this stop serves the County Courthouse and General Hospital"
o Start Announcement: Now, update during normal bus startup procedure ( not urgent)
o Expire Announcement: Ongoing
o Frequency: Every time any bus approaches the stop at 11 and Main on all routes)
04 OONOOg
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69 Key Risks of Using Other, Unsophisticated. Annunciators Amplification Hardware: Does the system audio source support audio distortion control at varied volumes?
Benefits Risks
GMV Syncromatics IBA has industrial G Without audio processing hardware, your amplification and audio processing chips annunciators may not be compatible or that clean up audio distortion along the have usable sound outputs on exterior cabling and audio source paths, to ensure and interior channels a clean sound at any volume. ® Imagine what the reaction from a rider d GMV Syncromatics IBA does not leave the with sensitive hearing might be to a audio channel open when the distorted, high pitched onboard announcements are not on announcement played at a high volume Interior/ Exterior: Does the system appropriately channel, modulate, and independently adjust volume for each audio destination?
Benefits
4 GMV Syncromatics DCP controls the IBA
output volume levels independently for
interior and exterior
e The driver can adjust these volumes as
needed, depending on time of day and
on -board conditions
Risks
Inside the bus, it may be appropriate to
have the volume level lower for passenger
comfort, but that may not be sufficient for
exterior announcements which need to
compete with street noise.

If you share a common volume or don't
have an amplification in between, you' ll
either be deafening riders inside the bus
or not reaching riders on the curb.

Inputs, Outputs: Can the system support a line -in from an on -board radio or third party audio device, and can it how does it handle the existing PA system's microphone? Benefits
GMV Syncromatics IBA has an inputfor an
XLR microphone and will give the
microphone priority over any automated
announcements
GMV Syncromatics IBA has an input for a
line in" that can be playing in the
background when the annunciator is not
making announcements, allowing for
background music as needed
Risks
If your system can't support the vehicle's
existing microphones, you may lose the
ability to have a manual PA system that
the driver can use as needed.
0 Ifyou have anysort of audio input thatthe
bus provides that isn't supported by an
annunciator, you may lose the ability to
use that entirely or face contention
between that and the annunciator for
speaker priority.
70 Stop Requested: Does the system support an input from the Stop Requested cable without the need to replace the existing light -up sign, and can it appropriately pause and time audio messages to play Stop Requested?"
Benefits
GMV Syncromatics IBA fully supports
existing stop requested systems without
the need to replace them
d GMV Syncromatics IBA will play the
appropriate "Stop. Requested" sound only
once, when the cable is pulled before a
stop. It will reset its logic when it arrives at
the stop to allow a new request, just like
the existing onboard systems many buses
have.

Risks
Without stop requested
may not be fully ADA
vision impaired riders
when the system has
request to stop .
integration, you
compliant and
may not know
registered their
Customizable Messages and Flexibilty: Can your system support an urgent need to modify a message? How do I adjust the annunciator message if I adjust the route? What if there is an emergency?
Benefits Risks
d GMV Syncromatics annunciator system is 0 System that rely on recorded human based on a text -to -speech engine. You voices cannot nimbly adjust to changes in type, it talks. . service.
d There is no need to record a human voice G The workload associated with manually reading canned messages. uploading new recordings via a- USB or 9 Text -to -speech message updates other -cable connection in the bus depot automatically get pushed out to buses via is a distraction from core operations. cellular data connections each night, and ® Voice recorded systems can't support they can be pushed to vehicles immediate deployment of- emergency immediately in case of emergency. messages.

Installation: Who is installing your AVA system and what is their experience level? Benefits
d AVA is the most complicated product to
install among the components of the
GMV Syncromatics offering. Our on -staff
field engineers have experience with
OEMs, speaker systems, PA control units,
gooseneck and handheld mics, audio
cabling, etc. Experience matters the most
here.

Risks
6 If you have inexperienced personnel
installing AVA, you may disable the bus's
PA system inadvertently. or permanently
damage -existing audio functionality, and
this often won't be discovered until after
the bus is back in service and installation
technicians have left the site.
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r71
Web Based Annunciator Control Panel
Stop level announcements can be controlled in a variety of ways as described below. Modifications to settings made on the web will be automatically updated on the bus the next time it powers off and on again. Or, you can push out updates on an emergency basis immediately.

Each -Stop can be i•
r
individually tailored.for
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Route level announcements enable quick modification to all of the stops and buses along a given route.

There is no need to modify each individual stop — a single change can be pushed -out to the entire route at once.
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73 Text to Speech.Software Engine
GMV Syncromatics AVAS product relies on
industry leading text to speech technology to
accurately and reliably render your text
announcements into natural sounding speech on
the bus. This underlying technology is provided
via license by NeoSpeech, the industry leader in
text to speech processing.

NeoSpeech was founded over a decade ago by
two PhD speech engineers—one from Stanford
University and the other from Carnegie Mellon
University—who were dissatisfied with the poor
quality in speech synthesizers. Seeing no other
alternatives, they created NeoSpeech as the
standard for natural sounding, articulate voices
that rival human speech.

While many text -to -speech applications suffer
from poor quality announcements that sound
very robotic and . disengaged, the:. NeoSpeech
platform provides for highly naturalistic speech
quality. NeoSpeech uses a process called. Unit
Selection Synthesis ( USS). The process starts on
both ends— voice database building language
text processing — that meets in the middle to
produce speech. But for purposes of
understanding, we're going to break down into a
simple 6 step process to show you how we create
such high quality speech.

Today, NeoSpeech is a leading text -to -speech
technology company based in Santa Clara,
California with more than 1, 000 enterprise
customers spanning over a range of industries—
telecommunications, education, announcement
systems, etc.—and applications—desktop, server,
and embedded.

How does NeoSpeech' s
Text -to -Speech w work
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NeoSpeech provides natural sounding voices in a variety of languages, including English and Spanish, both of which will be provided for this project.

Take the text to speech quality for a test drive at www.neospeech.com -- a screenshot of the custom test widget is below.
74 3- 10. Mobile Broadband Routers and Passenger Wi- Fi GMV Syncromatics offers a turnkey solution to provide Wi- Fi service to passengers and also create a secure bus network to consolidate communications and support other vehicle technology such as security cameras, voice over IP ( VOIP) radios,..and mobile ticketing with a. single cellular connection to eliminate redundant fees. The vehicle network gateway uses one or more 4G LTE .broadband data modems to connect the bus to the internet. It then splits this connection into two components: (a) unsecured public network for Wi- Fi service and (b) secure bus network for cameras, MDT connectivity, mobile ticketing, and other components. Sharing a connection saves money, while maintaining separate channels improves security and reliability.

O 4G LTE wideband network connection for fast, reliable connections O 5G forward compatibility with firmware updates, once such networks and firmware are available O Ethernet ports to connect other bus technologies
O 4 onboard SSIDs for secured and non -secured 802.11 a/ b/ g/ n Wi- Fi O Wired Ethernet connection to MDT (no need to continue with 3G data service to MDT) O Management tools: traffic prioritization, bandwidth throttle, content filtering, analytics O Bandwidth and protocol throttling to prevent overages Wi- Fi for Passengers:-
Productive time during
commute
Customize agency splash
page
Filter inappropriate content
Bandwidth limits,per. user.

Advertising_ revenue
opportunities.

Secure Bus Network:
4G network backbone
Consolidate data network
connections and antennae
Industrial grade hardware for
reliability
Separate secure channel with
transmission priority
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GMV Syncromatics handles all aspects of the Wi- Fi network so there is no additional burden on your IT department. We also set up a. number of back end features:

O Load Balancing and Prioritization ensures proper sharing of bandwidth between bus operations and public Wi- Fi. When a dispatchers wants to pull up live security video, that will take priority over passenger Wi- Fi.

O Content Filtering prevents inappropriate Wi- Fi usage by passengers O Bandwidth Throttling ensures no single Wi- Fi users consumestoo much data and provides a good experience for all users and prevents unexpected spikes in data usage from triggering high cellular data charges from the cellular carrier.

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3- 11. Agency Branded Mobile Apps for iOS and Android
iPhone, Android
How To Ride
Trip Planner
Announcements: Detours,
Closures,. Delays:

Favorite stops, Custom
alerts
Contact Form
Schedules
Custom izable.Sections
YourApp
Your Name
Your Logo -and Colors
Your Customized Content'
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Reminders and Push -Notifications
The Smartphone app includes the option for riders to set customizable reminders for any stop and any given day or time. These reminders will automatically trigger a push notification at the desired day and time, so that users will have instant, automatic access to arrival predictions for their stop without even having to open the app.

In addition to user -customizable push notifications, agency staff can send a push notification to inform riders of system delays or other pertinent information at anytime. This could be related to weather delays, detours, upcoming public meetings, or anything else as the agency sees fit. From the dispatch software, you have the opportunity to send notifications to the Smartphone App, to users who have subscribed via text message, or both.
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The Live Bus Map is the core and most used screen in the smartphone app. It allows riders to see the location of buses on any route and tap on any stop for immediate access to arrival predictions.

The smartphone app carries.the agency brand, not GMV Syncrorhatics'. Your riders will build their relationship with the agency as they use the app, from the logos on the menu and splash screen to the custom pages embedded within the app. All route colors will match those ofthe.web software and will be defined to match your pre-existing marketing and printed map or schedule info. The app experience is one that reflects your brand at all times.

The trip planner is fully integrated with the native mapping apps on smartphones, which means it has access to more than just your agency's data. When a user plans a trip within your app, if their trip takes them outside of your agency's service area, the app can provide seamless connection information within the Redondo Beach area and to neighboring cities' transit systems in the same application. oYPfi00Nppe
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3- 12. Digital Signage for Real -Time Passenger Information GMV Syncromatics has considerably more experience and expertise with transit digital signage than our CAD/AVL competitors because we have invested in this technology as a standalone product line. We offer transit digital signage technologies to transit agencies even if they don't use GMV Syncromatics CAD/AVL systems on their buses (e.g. LA Metro, Delaware). We have installed hundreds of digital signs across the United States and learned a lot of hard lessons in the process that will help deliver a successful project for Beach Cities Transit.

Electronic Signage Experience
In 2016, Los Angeles Metro, the 2nd largest bus fleet in North America, selected GMV Syncromatics to implement a real time electronic signage program at 300 bus shelters across Los Angeles County. This 4M project has combined real time bus arrival data and schedule data from more than 20 regional transit operators in Southern California to provide a seamless user experience for bus riders, 60% of whom do not have a smartphone. This shows GMV Syncromatics' ability to manage data from many different transit agencies and present it in a seamless way to the public.

Last year, Anaheim Resort Transportation, the public transit agency serving Disneyland, added on -board Infotainment displays to its existing Syncromatics CAD/AVL and next stop annunciator system. The project involved installing more than 80 LCD displays in transit vehicles as well as rugged computers running content management software. The screens are configured to display multimedia content, advertisements, public service announcements, and provide information about upcoming stops and connecting routes. All content management is performed by transit agency staff using software provided by GMV Syncromatics. ART has advertising contracts in place to generate significant unrestricted revenue from the system. Similar on -board infotainment systems are also operating on the bus fleets of the City of Commerce, CA and the University of Miami.

Global street furniture contractor JCDecaux has selected GMV Syncromatics as its exclusive transit signage partner for the installation of more than 90 enhanced- bus shelters in West Hollywood, CA. GMV Syncromatics collaborated on the design of a custom bus shelter and custom bus stop totem featuring integrated LED real-time signage, and the bus stop enhancements are scheduled for installation throughout 2019 that is currently unerway.

Delaware Department of Transportation selected GMV Syncromatics to implement a statewide network of real time passenger information displays at transit centers and bus stops across the state.

DeIDOT conducted a thorough RFP and evaluation process before identifying GMV Syncromatics as its preferred vendor, and we are currently finished with the initial phase of deployment and expanding the signage footprint. GMV Syncromatics is also implementing a similar network of solar powered real-time signs in Ventura County, CA as part of a larger Intelligent Transportation Systems project.

Syncromatics has deployed and manages real time signage as a component of many of its CAD/AVL projects, including:

O Marin County, CA
O University of Oklahoma, OK
O Southeast Area Transit, CT
O Rock Region Metro (Little Rock), AR
O Sportran (Shreveport), LA
And more...

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Electronic Signage Technical Solution
Route:&.stop data, -arrival
predictions, and service alerts
SyncSlGN can be the "source of truth" tor
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data to the right sign. t _ U
Add custom messaging and
service alerts
LED signs get basic text
messages only (arrival
predictions and service alerts)
LCD Displays get additional
multimedia content as well
Signs report back.with their
health status for diagnostics
Comprehensive Message Management
Syncromatics software currently allows for the creation of messages for signs, as well as push text messages, smartphone app notifications, and other forms of announcements to transit riders. It allows agencies to put public service announcements on their in -bus audio annunciators with our innovative, fully web -controlled SyncSPEAK annunciator system. These have all traditionally been different messages with different delivery channels, but the.next generation of our software brings all of these channels together.

Building upon the work that has already been done for Los Angeles Metro, we have laid.the foundation for an off-the-shelf message and alerts management system that will enable agencies to push messages to many different channels, including but not limited to:

O SMS O Syncromatics provided systems, such as:

O Email Y SmartphoneApp -Push Notification
O Signs SyncSPEAK Onboard Annunciator
O Twitter D Onboard "Infotainment" Screens
O Facebook b Desktop and Mobile Web Portals
O Web API
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79 The message management portion of our software lives in the RIDE section. This is where we manage all of the ways in which we communicate with riders.

New Message Creation Window
The New Message window is a simple, straightforward way for users to create messages. A user begins by filling in the top portion of the window.

The message name is for internal use only and gives the user a way to refer to message - this is seen by any user of the system.

In the message text box, a user inputs the default message that will be used as the base for all channels. As you type, we will automatically provide alerts for any channels your message won't work on (for example, if you enter a message longer than 140 characters, it will not fit on Twitter). In this example, you can see an alert over the "Twitter" box to the right.

These channel selectors are where the user chooses What channels to distribute the message on. Only those channels that are active for the customer will appear here. So, you may not have SyncSPEAK or Infotainment, but you may have an Email option, which is not shown here. In this example, we have selected to push this message to Signs, Smartphone (push notifications via an app), Text Massages, Twitter and Facebook. If you select any channels that allowyou to assign the message to specific stops, routes, or modes, the "Assign to" options will automatically appear. We do not always want to makeyou perform this step because some channels (like Twitter) may not allow stop/route/ mode assignments. In this case, it is possible that Signs, Smartphone App, and Text Messages all have specific assignments: Signsto determine on which signs the message should display and Smartphone/Text Message to determine which subscribers should receive it. Once you make assignments, they -will take affect across all channels for which they apply.
80 SyncSIGN has a maintenance module
that collects diagnostic data from digital
signs and other assets and provides a
dashboard view of total system health.

This software will automatically alert users
to problems and enable rapid resolution of
problems.
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Multimedia Content- Manager Software for LCD Displays
In addition to managing route/stop/schedule data and service alert messages (all text based messages), we also have a tool specifically designed to manage multimedia content on LCD displays.

GMV Syncromatics is an integrator of best of breed solutions, and we work in partnership with Enplug to provide a top-notch user experience for designing and controlling multimedia content for LCD transit displays. This multimedia integrates with=and displays side by side transit data such as.real- time arrivals, schedules, route maps, and other content.

The multimedia content manager provides a number of "apps" that each brings a specific function to the display. Apps can be used in groups or playlists to cycle through various content types.. This graphic shows a number of the most commonly used apps in a transit environment. Each app is described in more detail below.

SYNCROMATPCS' TEST ACCOUNT
PV10RE. APPS
Graphics & Video Social Media Wall Weather Web Page Simple Sion Zoning provides a mechanism to display multiple content types at once in a split screen display. This method enables the display of multimedia content in the main area of a screen and bus arrival times in a ticker at the bottom of the screen, for example. Or banners can be added to the top/bottom of the screen. 0 Zonlrtci: Eutt c— a 0
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Transit center bus bay screen showing departure times for buses at two adjacent bays within the transit center. This " bay sign" is used on conjunction with a large "transit center sign" to provide a high- level overview of all routes in the transit.center lobby as well as detailed information for the specific route at a bus bay.

The companion lobby display for the Shreveport, LA Transit Center showing all routes serving the transit center on a paging interface similar to an airport arrivals screen.

Digital Sign Equipment for Passenger Waiting Areas
Syncromatics offers a variety of sign equipment to meet the specific needs of a particular site. Examples are shown below and pricing is included in the pricing detail.

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5 min 13 min
19 min 29 min
Purple B
LCD Display
These units take advantage of available grid power to provide the most flexible and engaging content delivery platform available.

Offering high definition, full color capability to display text, graphics, and videos, these screens are commercial outdoor - rated versions of the TV in your living room. Syncromatics can build custom display templates for providing real time
information, and we can integrate it seamlesslywith graphical PSAs, news alerts, live weather/traffic, and other multimedia content streams. LCDs can be used to incorporate digital wayfinding solutions in the same sign as bus arrival times and service alerts using screen zoning to allocate various screen areas -to different functions.

Available in sizes from 32" to 75" diagonal.
18 min
Limitations:

A requirement for grid power and a susceptibility to
glare/reflection on the screen in bright ambient light limit the deployment of LCD screens. The specific products proposed by GMV Syncromatics are high brightness LCD screens with anti -glare features designed for use in full sun applications, and their use at waiting areas with large canopies will further mitigate glare. -
Routes
1 Arrivals
LED -Sign
These low power units display text that is easily readable in all conditions. They are lightweight and can be mounted in a variety of configurations on bus shelters and atop existing bus stop poles. Available in both solar and grid powered options, LED signs can be deployed very flexibly in all conditions.

Provides real time bus arrival times, service alerts, and custom messages.

Certain LED sign units have built in safety lighting to meet both digital signage and lighting requirements with a single device.

Limitations:

Inability to display graphics - itis a text only display.

E -Ink Display
This low power technology can be run -using solar power, and presents static text and images in black and white. This is the same technology in Amazon Kindle screens, and it is easily readable even in high ambient light._. Can, be used. to incorporate digital wayfinding solutions in the same sign as bus arrival times and service alerts. A variety of form factors are available for mounting to the wall of a bus shelter or bus stop pole.

Limitations:

Black and white only
No animation or video capability - static pages only
LCD Kiosk
A freestanding kiosk is a great way to add a digital screen in an area with no suitable mounting structures present. The high definition 42" screen provides a crisp look and feel enclosed in a rugged housing. High brightness displays and weatherized enclosures make the kiosk a good candidate for indoor and outdoor locations. Screen sizes available up to 80" diagonal.

Limitations:

Requires grid power connection
V
3 -13. 0n -Board Multimedia Infotainment
GMV Syncromatics onboard infotainment system informs passengers of upcoming stops, transfer points, local news/weather, community service messages, and advertising.

Syncromatics offers a 19" - 27' full color screen that integrates seamlessly into bus interiors, as shown in the photo -to the left.

Displays are offered in single -sided or double -sided configurations.

With a powerful content management system and completely wireless updating, agencies can load content onto every bus remotely, from an easy to use web -based interface.

In addition to loading your own graphics and videos, or those of your advertisers, you can easily display information from a wide selection of apps, including social media, local weather, and real-time bus arrival or next -stop information.

Advanced Features Include:

Zoning - Provides the ability to split the screen into zones so that you can display graphic/video content in one and next stop information in the other at the same time.

Triggers - Just like with Syncromatics AVAS system, you can trigger specific graphics or videos to show on Infotainment screens the at specific stops or locations. Examples can include an advertisement for a local business as the bus stops outside that business or a message from the mayor when the bus stops at City Hall.

This Syncromatics approach offers a number of benefits:

Allows for flexible modification of content through a web interface. Modify the content as often as you like, anytime you like.

Allows for live apps to display weather, news, mobile advertising, and other dynamic content Requires a data connection to wirelessly deliver content to the bus. o Can leverage Wi.-Fi access at vehicle maintenance yard to update once per day o Can use 4G cellular data from a Vehicle Network Gateway to update continuously while the bus is one the road
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Zoning example of onboard infotainment display with left side bar showing upcoming stops and main section showing a jpg.rider alert created -by transit agencymarketing team.

Zoning example of onboard infotainment display with left side bar showing upcoming stops and dynamic weather content while, main screen plays a -promotional video produced by the transit agency. o` ooNDo
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85 Onboard infotainment examples showing full screen view of upcoming stops (top) and real time connection times as the bus approaches a specific stop (bottom). 3- 14.VoiceCONNECT VOIP Radio System
Syncromatics VoiceCONNECT system provides the key functions of a two-way mobile radio system by leveraging modern Voice Over Internet Protocol (VOIP) technology. Instead of building out expensive fixed radio infrastructure and deploying special radio equipment to each vehicle, Syncromatics VoiceCONNECT provides a comprehensive voice communication solution for operators and dispatch that runs on the OpenMDT Plus, web based dispatch software, and Android mobile devices. VoiceCONNECT matches the functions of legacy radio systems, and it blazes new trails into advanced features.

Cost Savings vs. Two -Way Radios.

Whereas radio networks require special towers built on mountaintops, VOIP systems can use the commercial cellular network to provide seamless communication throughout a transit service area. A simple annual fee covers all costs of maintaining the network, provides access to the VoiceCONNECT software, and covers airtime for usage.

Expanded Functionality
VoiceCONNECT matches the key features of a trunked two- way radio system, including private channels, fleetwide all - call, and Request to Talk ( RTT) / Priority Request to Talk ( PRTT) / Emergency Alarm ( EA). These features area I I replicated in the VoiceCONNECT software application.

By using Voice Over IP technology, a whole new set of features opens up. VoiceCONNECT can enable:
e Advanced logging of communications and archiving audio for training or evidence purposes. d Multi - way calls to standard groups or dynamically generated groups of vehicles, e. g. all vehicles on Route 22 / all vehicles within a defined area / etc.

Any mobile supervisor with a smartphone or tablet can get on the VoiceCONNECT network and be part of the conversation without being tethered to a vehicle or using special equipment - all they need is an app.

Any mobile phone or landline can initiate and receive VoiceCONNECT communications with phone - to - app and app - to - phone calling.
d Dispatchers can draft text based messages that will be broadcast as natural human speech to operators using our Text - to - Speech engine. This helps operators keep their eyes on the road instead of on a screen.

In the future, even more advanced features are possible using the VoiceCONNECT platform to glean intelligence from the content of voice communications on your network. Automatic transcription of voice communications can create a text - searchable log of all voice chatter. This written log can then be used to conduct data mining analysis to find patterns of usage- do drivers tend to ask dispatchers for help with the same issues at the same time of day? Maybe there' s an operational/ policy fix for it. Do some drivers use keywords that signal dissatisfaction with the job? Maybe there' s a training opportunity that can help. VOIP technology will grow in its capabilities and usefulness over time - it is a future proof approach to voice communication.
@87
App:%o App Calling App to Phone Calling Phone: to Phone Text to Speech Conference Catling Expanded Functionality
VoiceCONNECT matches the key features of a trunked two- way radio system, including private channels, fleetwide all - call, and Request to Talk ( RTT) / Priority Request to Talk ( PRTT) / Emergency Alarm ( EA). These features area I I replicated in the VoiceCONNECT software application.

In the future, even more advanced features are possible using the VoiceCONNECT platform to glean intelligence from the content of voice communications on your network. Automatic transcription of voice communications can create a text - searchable log of all voice chatter. This written log can then be used to conduct data mining analysis to find patterns of usage- do drivers tend to ask dispatchers for help with the same issues at the same time of day? Maybe there' s an operational/ policy fix for it. Do some drivers use keywords that signal dissatisfaction with the job? Maybe there' s a training opportunity that can help. VOIP technology will grow in its capabilities and usefulness over time - it is a future proof approach to voice communication.
@87
How Does It Work?
Syncromatics VoiceCONNECT uses Sinch!, an industry leading VOIP App to App calling platform. Sinch provides a Software Development Kit ( SDK) that is embedded in Syncromatics software to enable the functionality. There is no separate app to download or install, and there is no need to switch between apps. This approach enables the OpenMDT Plus to establish a voice call with Syncromatics' web based dispatch software without any plugins or additional software. Syncromatics software automates all the typical functions of requesting calls, initiating/ answering calls, managing the queue, and advanced features like multi-party calls. All -voice communication is transmitted as data over the 4G cellular data network.

Sinch! is used broadly across the mobile apps industry, including transportation apps like Uber, in which Sinch! allows a passenger -and driver to call each other seamlessly from within the app without revealing their real phone numbers.

A bus driver can initiate a call ( PTT/ PRTT) from the
OpenMDT Plus touchscreen, and the call will be
answered by dispatch based on the dispatcher's
Nw call queue. The dispatcher will manage a list of
pending requests within the web software and
click to initiate/terminate calls as she moves
through the list of requests. The dispatcher can
also initiate calls to all vehicles on a route, a
specific set of vehicles in an area, or any other
combination of users. The dispatcher will wear a
headset connected to the dispatch computer, and
there is no special radio console or other special
hardware needed. No.special software or web
browser plugins are required - the dispatch system works seamlessly with Chrome and Firefox browsers Internet Explorer is not supported, Edge browser support is coming soon).

Data is only transmitted while a party is talking, and the data consumption is minimal at less than 1MB per minute of talk time. Even if the cellular coverage isn't perfect, the voice call will go through due to the adaptive HD Voice Codec which adjusts the audio quality based on the available cellular signal.

Pricing for the system is based on a per client setup fee to configure the VoiceCONNECT network plus a usage fee that is assessed based on the number of simultaneous dispatchers working at a given time.

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3- 15. Surveillance Camera DVR Integration for Live Streaming GMV Syncromatics has experience working with REI cameras as a reseller and for "live look" integration of real time video feeds into GMV Syncromatics' dispatch software. REI is our first partner in this effort, and our intent is to implement a vendor agnostic system that relies on standards-based video formats to integrate other camera vendors' equipment in a similar manner to support live view of camera feeds.

Live video streaming requires a broadband (4G) cellular service to the bus and Ethernet router.

GMV Syncromatics has selected REI as our first partner forth is effort because we have a large installed base of common clients that use REI cameras/DVRs and GMV Syncromatics CAD/AVL. This means there is a broad audience for the new live _video solutions we offer. This video streaming integration is currently operating in Maui, HI on Maui Transit buses.

GMV Syncromatics has spent months working with PEI' s engineering team to evaluate and develop a solution to enable our clients to live stream video from their buses. PEI' s current generation of DVRs have some technical limitations that confine the range of potential live streaming. solutions. Primarily, the REI video is encoded on the DVR using a proprietary codec that cannot .be displayed on the web. GMV Syncromatics has developed a novel workaround to enable live Viewing of. PEI' s video in the GMV Syncromatics web -based application.

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Live Stream Video Directly in GMV Syncromatics Dispatch Software (lower quality, single application) This solution provides the abilityfor a GMV Syncromatics user with appropriate permissions to initiate a video stream from any camera on the bus and view the video directly in the GMV Syncromatics dispatch software application. This offers the convenience of keeping tabs on your fleet without leaving the main dispatch screen, and it enables quick access to find a bus and view the live video. The compromise with this approach is that the video quality is limited to 1 frame per second. This is sufficient to obtain situational awareness, but it may not reveal fine grained motion or details. This solution is better for casually checking in on a bus via video.

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4-1. GMV Syncromatics by the Numbers
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1, 5M
003
300

1.3 40 00+
Years Serving Full -Time Customers
Transit Industry Employees
215:00+
Buses Online Nationwide

CONSISTENT GROWTH
Ruses. Installed Over Time.
2006 2007 200E 2039 2010 2011 - 2012 2013 2014 2015 2016 2017 2018 X
Failed Deployments
30 Average Fleet Size

PUBLIC TRANSIT FOCUS
Fixed Route Buses by Segment
rim &
orp.

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Airport
4%
G 90
4-2. Marquee Projects
2 21.6 DEMOCRATIC

NATIONAL CONVENTION
P H I L AO EL P H I A. PE N N 5 Y Y A N IA I IU LY 15. 70 GMV Syncromatics is the exclusive Intelligent Transportation Systems provider for MV Transportation' s fixed route operations. MV selected GMV Syncromatics' web based CAD/AVL platform to replace its aging internal "Timepoint" system on legacy MV operations across the United States. MV will also exclusively offer GMV Syncromatics` fixed route CAD/AVL technologies in new MV operated contracts. This partnership gives GMV Syncromatics direct access to a large fleet of MV vehicles and experience managing software user access rights in a tiered structure of operations (corporate/ regional/ division).

In the summer of 2016 GMV Syncromatics provided GPS tracking, dispatch software, and real time passenger information for over 400 official buses at the Democratic National Convention in Philadelphia. GMV Syncromatics DNC solution provided Secret Service, FBI, Department of Homeland Security, and Philadelphia Police with real time situational awareness for all delegate, staff, and media transportation vehicles. GMV Syncromatics also operated a mobile website for participants to track the buses and get bus arrival predictions. Despite significant protests, severe weather, and record crowds, the transportation ran smoothly.

Due to the short term nature of the event, GMV Syncromatics had to deploy all 400 tracking units in less than 48 hours and remove all equipment after the event in under 24 hours.

In 2016, Los Angeles Metro, the 2" d largest bus fleet in North America, QD. M. selected GMV Syncromatics to implement a real time electronic etro signage program at -300 bus shelters across Los Angeles County.

This $41VI project will combine real time bus arrival data and schedule data from more than 20 regional transit operators in Southern California to provide a seamless user experience for bus riders, 60% of whom do not have a smartphone.

The Los Angeles Department of Transportation has partnered with GMV Syncromatics since 2008 to provide Intelligent Transportation LA= Systems technology to millions of bus passengers on the DASH TRANSIT community bus service. In 2013, GMV Syncromatics expanded the relationship to include all LADOT Commuter Express vehicles, for a total of over 300 vehicles. The fleet is managed and dispatched from 4 different busyards by different operating contractors.

LA DOT requires controlled software access that limits contract operators to only their own division while ensuring that headquarters staff have full visibility of the entire system. 1 4-3. Value Proposition
GMV Syncromatics' fully integrated ITS solution provides value to small and mid- sized transit agencies that seek tools for internal operations and real time passenger information from a single vendor. We take full responsibility for the function of the technology on the bus and on the backend, even for 311 party integrations - we provide a solution with one party responsible to ensure things are operating well. 4-4. Mission Statement and Core Values
GMV Syncromatics' mission is to improve public -transportation by solvingclients' problems with useful & reliable technology. Any new project we pursue must align with this focus.

With an intuitive, web -based software interface, the solution is especially attractive to transit agencies that do not have significant IT resources to manage technology in house or agencies with IT teams who are already spread too thin. The hardware configuration is straightforward with as few components as possible, and the modularity of the system enables clients to expand their technology incrementally as budgets/grants allow.

GMV Syncromatics' core values, the benchmarks we consider when we hire and fire employees, and what we expect of every member of our team, are to:

O Deliver on Our Promises
O Solve Problems
O Share Knowledge
These core values manifest themselves in every interaction we have with clients,. col leagues, and suppliers to ensure we have healthy and productive relationships. Only once a strong relationship is present can we proceed with the technical and operational work of.:IntelligentTransportation Systems.

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92 4-5. Organizational Culture
The Long View
GMV Syncromatics is a business that prioritizes sustainable growth and long-term relationships, not quarterly earnings reports. Privately held throughout its history, GMV Syncromatics' understands that in the government services business, our reputation is our most valuable asset. We protect our reputation be choosing selectively which projects to pursue.. We operate under a Software as a Service business model that prioritizes annual customer renewals over sales of equipment. Our -philosophy is to do whatever it takes to get the job done and keep our customers satisfied, and we know that this business strategy will pay dividends in the long run.

Open Innovation
We don't believe that we have all the answers, so we willingly partner with other technologies in the commercial and transportation sectors to deliver a fully integrated solution for our clients. We design our tools on top of industry standards like the Android mobile operating system, Google Maps, and the General Transit Feed Specification to ensure that our.open architecture can welcome third party innovation. We avoid building our own hardware wherever possible and instead focus on sourcing the best commercially available equipment from expert manufacturers.

We recognize that our clients can be our greatest source of innovation to drive product development. We host an annual user conference to invite our clients to gather informally to share ideas and best practices, and serendipitously great new product ideas emerge from these events. We work closely with clients to develop new features to ensure the result of our labor will be useful to our current clients, and in turn, to our future clients.

Our Office: No -Walls, Dog Friendly
We don't let corporate bureaucracy constrain our teams, and we don't let walls prevent collaboration between our staff. GMV Syncromatics' open office layout is designed to -encourage interaction and cross pollination between our engineers, project managers, customer service reps, account managers, and everyone in between. Furthermore, we want our people to be happy at work because happy people provide great customer service. To this end we -provide free snacks and encourage staff to bring their furry family members to the office.

A Trans -it -Oriented Company
GMV Syncromatics walks the walk when it comes to public transit. In 2014 we relocated our offices to Downtown Los Angeles to provide more convenient accessibility to our staff that commute via public transportation. Los Angeles is a car town, but more than half of our employees commute via bus and rail every day. We provide transit subsidies for 100% of the cost of employees who commute by transit.

This is good for business because it helps us recruit and retain employees that don't want to spend hours each day commuting in a car. It's good for our community because we are helping reduce traffic and pollution by taking cars off the road. But most importantly, this is good for our -clients, because our staff know the transit experience first-hand from their daily commutes, and they bring this experience to help solve problems for our clients.
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93 Customer Satisfaction
GMV Syncromatics uses a variety of continuous feedback loops to monitor customer satisfaction and respond when issues arise. All of these data sources feed into regular reviews of customer health.

We regularly conduct a one -question Net Promoter Score survey: "On a scale oft -10, would you recommend GMV Syncromatics to a friend or colleague?" of all software users at regular intervals.

We consider an average rating of 8 to be acceptable at present, and our executive team monitors results in a weekly management meeting. Any specific negative outlier responses indicate particular heartburn at a specific client, and we can investigate these on a case by case basis.

We track Support Ticket Resolution Metrics to identify trends related to customer service inquiries or technical support requests. We have established targets for closing out a certain percentage of support tickets in 24 hours, 7 days, and 14 days. While the majority of support tickets are closed to the customer's satisfaction within 24 hours, the 20% that take over 7 days are generally the result of waiting for client feedback or vehicle availability. 100%
80%
i
60%
40%
I 20%
0%
Rho/
Ticket Closure
24 hrs 7 days o 14 days
We monitor customer retention trends and swarm on any customers that have indicated that they are dissatisfied or considering other options. To date, we have never lost a client due to performance or price issues because of our relentless focus on customer satisfaction and retention. In some cases, we have lost a client due to a change in prime operating contractor where GMV Syncromatics was a subcontractor) or the dissolution of a university shuttle service.

GMV Syncromatics conducts an annual User Conference to get face time with our clients and get their feedback on desired improvements to the technology that guide our product roadmap. This also provides clients an opportunity to share their ideas with each other—spreading knowledge throughout the industry.

Sales people that work on a given deal transition into an Account Management role once a contract is signed, so.we have continuity in relationships and accountability for the ongoing success of our projects and happiness of our clients. Our sales team knows that unhappy clients will not come back to us for future technology needs, and this is a strong incentive to monitor client satisfaction on a person to person level. We regularly conduct account management checkups by phone, through client site visits, and at industry conferences around the country.

Field Service Visits provide us with the opportunity to get feedback from operators and maintenance personnel, not just agency management or planning staff. While our employee field technicians are on site for maintenance of expansion work, they are our eyes and ears to watch for problems before they grow too large.

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4-6. GMV Syncromatics Organization and Management Team
p`PEpONOpe 9
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95 Chris Welch - Chief Financial Officer
Background Chris has over 30years of management -level experience and has guided five companies as a C -level executive. His has served in industries including transportation, automotive services, education and retail food & beverage and has been with CMV Syncromatics for over five years.

GMV • Executive responsibility for the success of all GMV Syncromatics
Syncromatics projects, including costing, deployment, and ongoing management
Top- level oversight of project management, finance, and operations
Other Relevant • Chairman - City of Glendale Transportation Commission Experience . Chief Financial Officer- Baromitor Petroleum ChiefOperating Officer- Fresh Films
Education
I . University of California, Los Angeles - M. B.A., Finance University of California, Berkeley- A.B., Architecture
D.J. Gregory- Chief Operating Officer
Background D.J. has over 6years of executive -level business leadership experience.

With experience guiding growth and operations, he leads the teams at GMV Syncromatics responsible for the ultimate success of each project.

GMV • Primary point of contact for clients in the deployment and Syncromatics
continuous operations phase
Oversees the operations team, responsible for over 2,000 vehicles nationwide
Leads the product development team, incorporating
client and sales team feedback into future product
updates
Other Relevant • Co -Founder and Chief Operating Officer - The Kalish Experience I nstitute
Extern for the Honorable Marjorie O. Rendell - US Court of Appeals for the 3 d Circuit
Sales Coordinator - Linear City Development, Biscuit
Company Lofts
Education The University of Pennsylvania - B.S., Economics; Concentration, Marketing & Communications
Pepperdine University School of Law- Juris Doctor
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Frank Wise - Chief Technology Officer
Background Frank is an entrepreneurial software engineer/architect with 10+ years of web application development experience. He has a history of leading anc contributing to cross -functional teams throughout the full application lifecycle.

GMV Syncromatics
Other Relevant
Experience
Education
Supervises the software engineering team
Manages hardware and software requirements and
identifies off-the-shelf. prod ucts to integrate into GMV Syncromatics' platform at scale
Responsible for all aspects of data center operations,
including system design, hardware provisioning, and
system optimization
Integrates networks of video devices, LCD screens, and
other visual display endpoints into the GMV Syncromatics passenger information system
Senior Software Engineer, Platform Team Lead- Daptiv,
Inc.

Lead Software Engineer - Construction Exchange, Inc.

California Polytechnic -State University, San Luis ObispoB.S., Computer Science Alex Fay- Chief Commercial Officer
Background With more than 10 years' experience in government and business operations, Alex approaches each project with experience on multiple fronts. He is responsibleforongoing relationships with GMV Syncromatics' customers and vendors, and he oversees new business opportunities and marketing efforts.

GMV Syncromatics
Other Relevant
Experience
Education
Leads the sales and marketing departments including
proposal writing, client account management, and
sales presentations
Responsible for forecasting, budgeting, and strategic
planning
Senior Business Development Manager- Quallion
Senior Director, Clean Technology- Los Angeles
Mayor Antonio R. Villaraigosa' s Office of Economic
Development
Legislative and Environmental Deputy- Los Angeles
City Councilmember Bill Rosendahl
University of California, Los Angeles - B.A., History;
Minor, Public Affairs
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97 4-7. Additional Company Details
Please find the basic points you need to know in evaluating our firm's competence and credibility summarized below.

Syncromatics Corporation, d. b.a. " GMV Syncromatics" was incorporated in 2006 and has enjoyed 13 years of steady growth and deployment excellence.

GMV Syncromatics has provided references for current clients similar in size and scope.

GMV Syncromatics has never failed to complete a deployment, has never had any client take remedial action of any kind in response to underperformance, and has a 100% successful deployment record.

No executive, officer, or director has been involved in any firm that failed to complete a contract.

No staff member of GMV Syncromatics has had any license, permit or certification revoked.

GMV Syncromatics has 90+ customers and has never lost a customer for performance or service quality reasons.

Syncromatics Corporation, d.b.a. " GMV Syncromatics" is a California corporation (ID# C2891361). The corporation was legally incorporated in California in 2006 and has been in continuous operation since then. The corporation is in good standing nationwide and with the State of California.

The company' s federal tax identification number is: 20- 5349016; our State Board of Equalization number is: AS 101- 043737; our State Department of Employment (EDD) number is: 279-5859- 4; Our DUNS number is: 78 5301347.

GMV Syncromatics has or will procure all necessary business licenses, insurance coverage, and certifications that may be required to do business in the event of an award. This includes certificates meeting all coverage minimums and naming appropriate agency entities as an. additional insured.

The company has never filed for bankruptcy, nor has the company ever been involved in any current or pending litigation.

GMV Syncromatics is located at 523 West Sixth Street, Suite 444, Los Angeles, CA 90014.

Person authorized to represent the company on -all matters related to this proposal:
o Jeff Hunter
o 213 328 5471 Jeffna gmvsync.com
GMV Syncromatics does not qualify as a small or minority-owned business.

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The Project Team members have a variety of experiences that have prepared them well forthis project. You always need to be concerned about being assigned a Project Manager who is overburdened. Seth is has an open plate and is ready to start this. deployment. All other project team members support a wide variety of projects in their various capacities, but GMV Syncromatics has built processes to ensure that each of our clients are getting the support they need, when they need it.

Project Name Project Team Roles Proiect Details
Hawaii County, HI Seth Stodghill - Project Scope: CAD/AVL (4 bus hardware, 17 bus software), Manager full training
Cost: $18,620
Status: System Configuration
Pepperdine Mack Li - Project. Manager- Scope: CAD/AVL, APC, Digital Inspection (18) University, CA Seth Stodghill - Software Cost: $122,030 Trainer Status: Com lete, Live
Delaware Seth Stodghill - Project Scope: Digital Signage Network Department of Manager Cost: $400,000.

Transportation Mack Li - Customer Success Status: System Acceptance Ongoing Manager
Ventura County Leif Percifield - System Scope: CAD/AVL System Deployment Transportation Integration Cost: $2,177,363
Commission Eshete Mekonnen - Field Status: Ongoing Deployment Engineering
Emeryville, CA Mack Li - Project Manager Scope: Existing client, adding APC Cost: $152,000
Status: System Configuration
University of Mack Li - Project Manager Scope: Existing.Client, 2 new buses Southern Cost: $9,692
California Status: Dep to ment Complete
Project team members DJ Gregory and Steve White are executive level sponsors who work fluidly across all GMV Syncromatics clients, but are in place to ensure that the Beach Cities Transit project exceeds expectations throughout the deployment.

Jeff Hunter also has Account Management: oversight of GMV-Syncromatics clients across -the western half of the country. By design, he will take a secondary position to Seth Stodghill during the course of your deployment but will always be available to ensure that you are getting what you need and expect from the GMV Syncromatics team. Once the system has been accepted and deployment finalized, Jeff will switch into an ongoing Account Management role where he will advocate for BCT' s needs across GMV Syncromatics.

Everyone listed in this proposal is reachable on the same day you need them, most in the same hour.

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99 6- 1. Project Team Organization
Beach Cities Transit will have a full team to support your project from the initial planning stages through installation, testing, and public launch. Once the initial setup is completed, GMV Syncromatics' account management staff will continue to support your project throughout the contract term to ensure you maximize the utility of the system.

This team will support regular project status meetings and reports -throughout the implementation phase, as well as periodic check-in meetings over the life of the project. There is no additional charge for this level of service - it is an integral part of our approach to developing long term partnerships with our clients.

We encourage you to be conscious of a. sense of accountability amongstyour vendors and seek comfort in the knowledge that the sales team and the deployment team make one team. If you choose GMV Syncromatics, you' ll continue to have a relationship with -the folks who sold you the product, and the following section outlines how we will remain committed to the ongoing success through proactive account management.

Professional Staff= Professional Deployment
GMV Syncromatics has dedicated full-time.staff that spend 100% oftheir time on planning (Seth Stodghill), installation (Eshete Mekonnen) and acceptance testing /support :(Mackenzie Li). There will always be unanticipated hurdles when deploying 0 -technology this complex—this is where having dedicated staff that are not dividing their time matters.' CF pEDONpQe9 .

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6-2. Project Manager
Seth Stodghill will serve as the GMV Syncromatics project manager for the proposed project. Seth...

Has the authority to make on- site decisions on behalf of the company Has contributed to the preparation of this proposal .

Will lead the planning and design phase of the project
Will supervise installation and testing of all equipment Will conduct training for Redondo Beach staff
Will serve as an interface between Redondo Beach staff and GMV Syncromatics management Seth Stodghill,.Project Manager
Role on the Project Team
Seth Stodghill will be the lead project manager for the proposed project, and he will work directly with client staff to develop a project plan, review and approve deliverables, oversee installation of all equipment, configure CAD/AVL-software, and perform training for client staff.

Seth will primarily focus on project level management tasks during the design and planning phase, and he will lead the deployment of the project through the implementation phase. Seth will make on site visits as needed over the course of the project.

Seth will be working very closely with DJ Gregory who has directly overseen the Project Management function since 2014..

Experience
Since joining GMV Syncromatics in early 2019, Seth has supported the deployment of two of large transit digital signage projects and serves as the support and new implementations lead for GMV Syncromatics' national technology contract with MV Transportation. This contract spans over 20 client sites from employee shuttles to municipal agencies.

With 10 years of professional experience ranging from construction project management to various leadership roles in the military, Seth brings a grounded, people -first attitude to the GMV Syncromatics project team. Seth has experience tackling the unique challenges of.public-facing projects, and he is wellsuited to handle your GMV Syncromatics deployment.

Seth possesses a valuable understanding for the needs, concerns, and constraints of transit agencies, having previously worked on construction projects for LA Metro, Bay Area Rapid Transit, and San Francisco Muni. As a daily rider of public transit in Los Angeles, Seth also understands (and shares) the wants and desires of transit's end users. He lives in Boyle Heights and works in downtown Los Angeles, meaning he's just a drive down the 110 ( or Commuter Express!) away from being on-site at Redondo Beach anytime.

Education
Vanderbilt University- B.A. Economics
Professional Experience
Project Manager - Major Projects, Schindler Elevator, Los Angeles, CA Project Lead, Schindler Elevator, San Francisco, CA
Armor Officer, United States Army
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6-3. Resumes of Key Personnel
Mackenzie Li, Customer Success Manager
Role on the Project Team
Supervise Customer Support and Technical Support
Experience
Mack is in direct contact with our clients every day, and he knows how to make our technology work to solve client challenges. Since joining Syncromatics in 2017, Mack has led the investigating, troubleshooting, and communications related to a number of complex customer issues.

Mack digs in to truly understand the client's challenge and coordinate across departments within Syncromatics to achieve a resolution.

Mack has performed trend analysis on support tickets to identify root causes that are leading to technology symptoms. This approach is more challenging than simply treating symptoms, but it results in more lasting solutions. Mack directs the allocation and schedule of field team staff to perform specific maintenance and troubleshooting tasks at customer facilities. Mack also shares product feedback from clients with the product development team in order to make the technology better over time.

Education B.A. Economics, California State University, Los Angeles Steve White, Chief Product Officer
Role on the Project Team
Software Lead
Experience
Steve joined GMV Syncromatics in 2015 as a lifelong transit nerd who wanted to align his professional career with his passion for urban transportation. Steve has lived in Los Angeles for 10 years without a car, traveling exclusive via publictransit. This experience informs his empathy for riders and vision of how transit systems can improve through technology and good design.

In his daily responsibilities, Steve leads the development of the company's product roadmap, deciding which new features to build and when. He also personally manages the look and feel of GMV Syncromatics brand and software products as the lead for interaction -design and user experience. Steve designed GMV Syncromatics sign management and messaging software for Los Angeles Metro's 300 bus shelter deployment of LED signs, and he has consulted with LA Metro on designs for ticket vending machine user interface and mobile application development. Steve also led the redesign of the GMV Syncromatics dispatch software update in 2018, based on extensive user interviews and listening sessions with our clients.

Prior to GMV Syncromatics, Steve worked as a interaction designer of live events including concerts, consumer brand engagements, and television specials. He has worked at venues including Los Angeles' Staples Center and The White House. His experience also includes multimedia production and design for the USC Design Studio, including virtual reality and multiscreen interactive displays.

Education
B.A. Cinematic Arts, University of Southern California
Professional Experience
Interaction Designer- Bounce (live event production)
Live Event Producer - AEG ( concert and sports venues)
Multimedia Designer- USC Design Studio
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DJ: Gregory, Chief 0perati n:g. Officer
Role on the Project Team
Executive Sponsor, Supervisor of Project Management, Customer Success and Field Operations
Experience
D.J. has over 8 years of executive -level business leadership experience. With experience guiding growth and operations, he leads.the teams at Syncromatics responsible for the ultimate success of each project.

Since joining Syncromatics in 2014; DJ has supervised the deployment of more than 1, 000 vehicles at 40 client sites and guided the company through tremendous growth.

Prior to joining Syncromatics, DJ co-founded a national healthcare education firm and served as a legal aide to the Honorable Marjorie O. Rendell - US Court of Appeals for the 3,d Circuit Education
B.S. Economics, University of Pennsylvania
J. D., Pepperdine University School of Law
Leif Percifield,-System Integration and Test Manager=
Role on the Project Team
Leif will oversee all aspects of the technology design and documentation of the physical equipment to be installed on buses. Leifs mandate is to ensure a consistent and quality product for GMV Syncromatics customers.

Experience
Leif has worked in the areas of product design and development for the past 10 years, leading a variety of teams engineering consumer -products and novel application of IOT (internet of things) technology. During this time, he has been involved in many aspects of the product development lifecycle, including basic research, quality and reliability testing, project management and manufacturing. At GMV Syncromatics, Leif Throughout his career, Leif has worked with a wide variety of technologies, including wireless sensor systems, monitoring devices for industrial/ commercial spaces, and. consumer electronics. He is well versed in the technological and physical rigors experienced by electronic equipment integrated into a heavy-duty vehicle environment such as that on. a bus, and. relies on this technical expertise to help improve the quality of GMV Syncromatics systems.

Education
Parsons - The New School for Design - MFA - Design and Technology New Mexico Highlands University- BFA- Media Arts
Professional Experience
Prototype Engineer - Newell Brands (Project XO IOT Platform) Lead Hardware Engineer - Junction (Building systems monitoring) CTO - Chronos Wearables (Consumer Electronics)
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Eshete Mekonnen, Senior Field Engineer
Role on the Project Team
Eshete will lead the field installation team to install equipment on client vehicles and. validate proper function ofthe onboard systems. He will personally conduct installations and train junior staff installers and contractor installers in the correct procedures. Eshete will personally inspect vehicles for quality installation work. Eshete will spend -the majority of his time in Redondo Beach during the installation phase of the project. txperience
As the third employee at GMV Syncromatics, Eshete has been with the company for more than eight years and has personally worked on more than 1, 500 transit vehicles for GMV Syncromatics customers. He is familiar with all makes and models of transit buses built in the last 20 years. Eshete combines his engineering background with his hands-on experience to assist with the design ofwiring and components for factory installation of GMV Syncromatics equipment by Gillig, New Flyer, MCI, EI Dorado National, and other bus manufacturers.

Education
B.S. Mechanical Engineering, Loyola Marymount University M.S. Astronautical Engineering, University of Southern California Registrations/ Certifications
Engineer in Training, CA Board of Professional Engineers Professional Experience
Senior Field Engineer, GMV Syncromatics, 2010 -present .

Staff Engineer, Esterline Engineered Materials (formerly NMC Group), 2007-2008 Jeff Hunter, Business -Development Manager
Role on the Project Team
As the leader of the proposal development effort, Jeff will continue to be involved as an account executive to provide continuity between the sales process and project implementation. Jeff will participate in project kickoff and regular planning activities to monitor project performance and suggest corrective actions as needed. Any financial adjustments to the project will be coordinated byJeff and the project manager to ensure the project meets the budget. Jeff will be present at key project meetings during the planning and implementation phase of the project.

Experience
Jeff leads GMV Syncromatics' business development efforts for mid-size clients in the Western United States and is responsible for working with both new and existing clients in the region. He is the primary lead for proposal writing, and he maintains a relationship with each client to ensure that the company delivers on its promises. He has led new deployments at Burbank and Pepperdine, and is the Account Manager for USC, Cedars Sinai, City of Commerce, and Cal Poly Pomona.

Jeff is a daily Big Blue and Expo Line rider in Los Angeles and is passionate -about bringing modern technology advances to transit. Prior to GMV Syncromatics, Jeff managed partnership and client development for BioIQ, a healthcare technology company building tools and networks to provide preventative screening services for a variety of chronic diseases.

Education
B.A. Philosophy of Ethics and Public Policy, University of California at Santa Barbara Coursework at the Technology Management Program, at UC Santa Barbara of p£DONpOq
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7-1. Proposed Timeline
Considering GMV Syncromatics' current and projected workload, we propose the following timeline. Our project manager will work directly with your agency to develop a detailed project schedule, taking into account agency requirements, specific vehicle availability and replacement plans, and more. An example of such a plan is included following our narrative schedule, which will be subject to change and built with the input of Beach Cities Transit upon award.

The ability to exceed your deployment timeline expectations maybe a significant point of differentiation between vendors you are considering. We will work with you to ensure we deliver a quality system that meets your timeline. In fact, our typical deployment schedule is far shorter than most others in the industry.

The chart below represents our current plan should the contract be awarded based on the estimated timeline, but we are flexible based on your needs and the actual date of contract award. This is a conservative schedule and has the possibility of being significantly accelerated if necessary.

During the course of this project, there is no reason that Beach Cities Transit will need to be out of service.

We will work around your service schedule to complete installations (including overnight and on Weekends).

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Dec Jan Feb Mar Apr
2019' 2020 2020. 2020 2020
Notice to Proceed/ Contract Award
Kickoff meeting
Planning, Software Configuration
Installation of Hardware
System online for internal use and
baseline data gathering
Training and Documentation
Public Launch
CAD/AVL System Acceptance
Transition to Account Management
ongoing)
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7-2. Narrative Project Schedule
Award / Upon award notification GMV Syncromatics' executive sponsor (DJ Gregory), project Contract manager (Seth Stodghill), and business development lead ( Jeff Hunter) will work with the client to define the specific scope of work (SOW) for the project. This SOW will be incorporated into the contract and guide the performance of project tasks.

Once a contract is executed, GMV Syncromatics will begin the design and planning phase. The project manager will lead the technical and operations team to prepare a project binder that outlines all keytasks, documents, and procedures for the entire Design project. Often called the "project bible," this document will be the basis for client approval of the GMV Syncromatics plan. We will receive client feedback on our Phase approach through a preliminary design review meeting, and then incorporate feedback into a final System Design Document. The System Design Document will be finalized at the Critical Design Review meeting. From this point, we will have a very detailed roadmap for which systems to install.on which vehicles, which vehicles will operate on which routes, etc.

The GMV Syncromatics project manager will begin configuring the web -based software for client's specific operations. This work happens remotely, and regular check -ins with the client will ensure that all routes are drawn properly, stops are Configure located properly, and all aspects of the operation are properly modeled in GMV Software Syncromatics software. The result of this software configuration process will be a complete " digital twin" of the client's operations loaded -into GMV Syncromatics software, so that as vehicle installations are completed, vehicles can immediately check in" with the back -end system, perform validation procedures, and be fully operational.

Since our equipment is standard from project to project, we will place orders for all equipment as soon as our contract is executed so that we can work on other items during the equipment manufacturing and delivery lead time. As equipment is Equipment delivered, it will go through receiving and inspection procedures and Factory Acceptance Testing before being assigned to project inventory. Equipment will be kitted and shipped to the client site just prior to installation.

In parallel to the software configuration work, GMV Syncromatics field operations team will draft an acceptance test _plan that is specific to the physical equipment Test Plan and configuration on client vehicles. This ATP will be unique to each vehicle type and each unique equipment configuration. Upon client review and approval, the ATP will be reviewed with the local implementation contractor for training.

The installation and testing of vehicles will proceed in phases according to the project's milestone schedule. A two -person team of GMV Syncromatics staff field Install & engineer and staff technician will install the first group of vehicles. Contractor staff Validate will assist and observe as.a training exercise. The first vehicles will undergo testing to confirm proper system function, and then we will ramp up the pace of installation for the balance of the fleet.

Contractor staff will perform installations on the remainder of the fleet. Astaff oftwo or three teams of two technicians will do the work, and we'll need to closely coordinate with the client team to ensure vehicle availability. Most work takes place overnight when vehicles are not in service. Each two -person team will be able to complete roughly two vehicles in a day, including installation and validation procedures.
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As the installations reach the finish line, GMV Syncromatics project manager will conduct on- site training for client staff. Role based training -will be targeted at each Training user's primary function and interaction with the system - drivers need to know different things than dispatchers and management.

The complete system will run for a thirty -day endurance test to confirm proper function, at which point we will complete system acceptance and transition to the operations and maintenance phase of the project.

Any software bugs or vehicle specific problems will be reported to GMV Testing Syncromatics by client staff through the GMV Syncromatics support ticket system.

An email to supportaasyncromatics.com will trigger an investigation, troubleshooting, and -.resolution to each issue. . Syncromatics will provide regular reports of support ticket issues and trends for client's management team, as clusters of similar issues may be indicative of a systemic issue in the fleet or the technology.

GMV Syncromatics account executive (Jeff Hunter) will meet quarterly with client management to check in on overall system function, discuss any system Ongoing modifications or upgrades, and ensure that GMV Syncromatics' executive team is fully aware of bigger picture issues at the client site that could affect the Operations performance of our product.

This methodology has proved successful for GMV Syncromatics on similar projects in the past, but if the client prefers some modifications to. this plan,. we welcome client suggestions and feedback. We are happyto modify our approach to meet the needs of a specific client on a specific project.
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7-3. Sample Detailed Project Plan
There are necessarily a large number of moving pieces when an agency deploys an ITS system. This can be confusing, and it's easy to lose track even if you've done this before. We certainly understand this more than any one of our clients, so we propose to use modern tools to manage the end-to-end deployment of your ITS solution. This starts with your Project Manager and Smartsheets (www.smartsheets.com). This gives you access to view, comment and in some cases edit directly on the project plan. At the very least, you can always rest assured that our team is communicating across areas of responsibility, locations and time. We bring this and a variety of other tools to bear so that you feel little to no confusion on what the project status is at any given time.
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7-4. Installation
Installation will take place in advance of training to allow driver training to take place with the equipment on the bus. A specific installation schedule will be coordinated with the agency to ensure that vehicles are able to be used in service as necessary and work around agency -defined maintenance or -other time constraints.

Installation Process
lfyou're going to install hardware in my bus, l want to make sure it is done:right and l knowhow-to maintain and replace it afteryou leave.

GMV Syncromatics always -installs its equipment the.right way, the first time. This Mechanic means the company has professional installers on staff who are always on- site supervising, even if subcontractors are engaged.

The Number One Problem that interferes with successful ITS deployments is equipment reliability in the bus, largely stemming from a poor planning and execution of.the installation. The solution to this problem is making sure that the equipment is installed properly the first time.

Task Who?
Sr. Field Engineer
Inspect and photograph each bus type
1 Survey Staff Technicians Identify ideal MDT mounting locations Determine antenna mounting type and location
Sr. Field Engineer
Draft installation plan for each bus
2 Plan
Support Specialist Factory test equipment at GMV Syncromatics offices Provision hardware and configure software
Sr. Field Engineer performs and.supervises the first
3 Install
Sr. Field Engineer installs to establish accountability with technicians Staff Technicians Technicians divide and conquer specific tasks p Checklists are followed for each component
Photos of every vehicle installation including all
Photograph components and their locations
4 Inspect Staff Technicians Photograph wiring tap points and connections Educate Involve agency mechanics during installation as part of the training and education process
Sr.. eld Engineer MDT: Verify ignition lines and communications 5 Test
Staff Technicians
connections
Detailed installation checklists completed on site
Fewer equipment failures, mechanic headaches,
6 Quality Everyone and replacement units
ITS System Reliability
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Installation Best.Practices
d
Location. For peripherals, use an equipment cabinet if possible. If not, use a location where things won't be disturbed, like the-headsigncompartment.

Power. Don't splice the manufacturer's wires or interfere with wires installed for other onboard systems.

Tap directly from solenoids, and run industrial gauge wiring behind other wires to avoid future tampering.

Doors. When tapping the door signal, make sure to account for the full range of motion of the door, and make sure you establish a solid OPEN/ CLOSE signal.

Other Equipment. Don't tamper with the existing systems on the bus, always ask mechanics when making connections, and don't interfere with other vendors' equipment. d Tidy Work. Don't leave excess cable hanging, don't drill big holes if you can avoid it, and never leave a cable run unsecured; use corrugated piping. Leave the bus neater than you found it.

Antennas. Never drill the roof unless it is necessary. Use covert antennas inside the headsign compartment.

Mounting. Put the MDT in a place where The Driver can access it easily, but it won't block their line of sight or access to the radio.

Cabling. Don't leave cables hanging around the driver's area, especially in the footwell.

Photos. Take pictures of every component on every bus to assist The Mechanic later if he has questions or concerns.

New Buses
We're planning on retiring oldergeneration buses and replacing them with a new batch on order, or -planning to expand our fleet. How -does thatwork? NotThis is a request GMV Syncromatics handles regularly. -Provided your mechanics and support staff give us appropriate notice, we' ll be happy to schedule the installation Mechanic and/ or transfer quickly, conveniently and affordably or work with the bus manufacturer to have equipment factory installed.

The transfer of equipment from old buses to new can sometimes be tricky, and requires basic information which we' ll ask your mechanics to provide on standard forms. In these situations, technicians typically are handling several buses at once with a combination of new systems (sold at the unit and labor prices quoted in this proposal) and transfers (sold at the cost of any new wiring or antennas, plus labor).

We can also coordinate with bus manufacturers, such as Gillig, EI Dorado National, New Flyer, MCI, BYD, Proterra, Arboc, and others, to have GMV Syncromatics' ITS equipment installed at the bus factory. This streamlines deployment and -helps transit agencies leverage federal grant funding forcapital purchases to include the ITS hardware.
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QualityAssurance
The proposed system, including hardware; software,. personnel, training, installation and warranty, has been deployed many times using the method outlined inthe sections that follow. Asan overview, the following are standard components of the provisioning and installation process.

O Installation Survey. We will inspect your buses in detail prior to ordering parts and preparing a bill of materials. This is conducted with your maintenance personnel present and covers power locations, door signal locations and required mounting.

O' Software provisioning. Our system is cloud hosted, which means we will provision your instance and test your hardware against it before it leaves our offices. This includes functional validation of each component.

O Factory Acceptance Testing. The equipment installed in your buses comes to our offices first, where it is powered on, tested for operational functionality, configured, and pre -assigned to vehicles. This ensures that any equipment problems that might exist from the factory are caught before the equipment ever makes it to your site.

O Installation Quality Assurance. Detailed installation checklists require written approval by both your maintenance staff and our field engineers. This ensures that when we leave your site, everyone is in agreement of what was installed and what constitutes the -definition of operational.

O Photos. We install our products in your buses, alongside existing systems and hardware not provided by us. It's ourjob not to disturb that hardware, tap wires in places we shouldn't, or leave unsecured wiring. To make sure that happens, we photograph every area we touch on your bus, for every bus, and catalog that for quality assurance and any follow=on troubleshooting that may be required.

Perhaps the most important point to understand about the quality of the installation process is that it's led by a Sr. Field Engineer employed directly by GMV Syncromatics. We can hold our people directly responsible and their compensation reflects this), and you benefit from the experience they have installing our system hundreds of times. When subcontractors are used, they are closely managed, and their work inspected by our employees, on- site. In our experience, this more than anything else ensures the long-term quality and integrity of the installation.
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System. Acceptance -Testing.

During the implementation phase and system testing, GMV Syncromatics produces a detailed "System Acceptance Report" for every client. This report contains actual data recorded during the -final system testing and identifies the specific method of testing, expected results, actual -results, and recommendations for how to correct any issues related to operational procedures.

MDTAssignments and Stop Times
MDT Assignments are the most important step in order for our system to work. Without an assignment, the system doesn't know where to apply a given vehicle's data, meaning the public won't be able to track the vehicle or get arrival prediction information, and there won't be any data on the vehicle's activity (on- time performance, APC, etc.)
Stop time records are generated when a vehicle arrives and departs to/from a stop,_ on a per route and vehicle basis. Stop times are the underlying source for Arrival Predictions, Daily Schedule. Performance (DSP) data, Schedule Adherence reports, and all APC reporting. If a stop time is not generated, there won't be any information for said stop on all of these reports and there won't be any -historical data for the arrival engine to process an arrival prediction in the future.

In this section of the System Acceptance Report, the system's ability to process MDT sign -ins, trip switching, and sign out is evaluated. This is tested by running reports for "Empty Only" trips - which will show only trips that have no data recorded. Passing criteria is achieved when all routes have less than 10% of their daily trips without data due to operational errors, and none of these should be failures on the part of GMV Syncromatics' system. Similarly, the system should generate stop time records for all signed in trips when the vehicle is following the correct route path and meeting stop zone conditions.

Arrival Predictions
Arrival predictions are generated based on both real-time and historical data. Data that matches closest to the current conditions (i. e. weekday or weekend service, time of day, etc.) will be given preference. As new stop times are created, this real time data will be compared with the baseline being used, and our system will update the current travel time it takes to get from one stop to the next. This means.the other vehicles ahead of a vehicle on a route will be informing the current vehicle's. arrival predictions.

We divide the arrival predictions we record into four buckets: (1) < 10min, (2) 11- 25min, (3) 25-60min, and (4) 60+min. Of these, the first two buckets are the most important as these are the arrival predictions that the majority of the public will request. When an arrival prediction is requested, we match it up to the actual arrival of a bus and then generatethe arrival accuracy data, which is presented in the System Acceptance Report.
7- 5. Training, Implementation, and Documentation
GMV Syncromatics has included in this proposal a complete training program - including having our trainers on site to train bus operators one-on- one for all pull-outs during the training days ,right on the bus. We have both classroom programs as well as online tutorials to suit the individual learning needs of a wide variety of your staff. The proposed system is supported by our STAT- Support Ticketing and Training system. STAT is a web -based system accessible from any device that can access the internet.

The classroom and in -vehicle training will be performed immediately upon the final inspection of the hardware installations, testing of the single sign on (if optioned) and validation of the schedule data imported.

Training must be continuous,
GMV Syncromatics understands that deploying
an ITS system is a process, not an event. Our
staff will conduct initial training sessions with
the stakeholders who are available and on staff
at the time, but long term value is established
by conducting refresher sessions for new staff
and providing daily support to the folks on the
front lines.

Because ongoing training is so fundamental
to the success of an ITS deployment, GMV
Syncromatics doesn't charge for it and we are
happyto provide it anytime to any audience.

The GMV Syncromatics training program is typically
administered over a one-week period and a specific
schedule will be determined based on the time
periods for which staff is made available. We have
trained all of our clients reliably in this amount of time and we believe that it will be sufficient for the initial training period, though a specific plan will be created with your agency.

Because GMVSyncromatics believes that training
does not end when our field team departs, we offer
recurring live web training sessions upon request for
no additional charges, and have made available the
STAT system available to view content, watch training
videos and to gain valuable information 24x7 through
an easily accessible web -browser interface.

Training is critical to the success of an ITS deployment, but it is important to understand that training is a continuous process and must be supported by manuals, refreshed periodically, and available to new personnel. This is where our online, 24x7 knowledge base comes into play. -GMV Syncromatics will of course provide a rigorous on- site, classroom style training program during our initial deployment, but for refresher training, new employees and for information on the latest updates, GMV Syncromatics provides online video tutorials in addition to written articles.

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For the deployment and initial training, GMV Syncromatics will provide onsite, classroom style workshop programs for the training of all stakeholders in the ITS system. We' ll cover the individual types of training and how we conduct them in the following sections, but first let's understand the things that are part of each training session.

Training + Support Components -
0 Step- by-step PDF and printed manuals
O Online support portal with videos and knowledgebase articles O Professional instructors with substantial subject matter expertise O Train with the actual product, at the actual point of usage.- Example: train the drivers and mechanics in the bus.

O Reinforce training with how-to guides inline, making transit easy GMV Syncromatics does not charge for training on a per -hour basis, and we do not limit our initial training to a certain number of hours. Our flat initial training fee includes unlimited training to ensure that all the stakeholders in your agency are comfortable and familiar with our system. Generally, training works best when it is delivered in small amounts, so we keep the information concise and allow students who need additional time and support to come back for follow up sessions. We structure our training to match your requirements, and every deployment has a customized training program to meet the clients' needs. We understand that training is expensive for you — not the direct cost oftrsining paid to your CAD/AVL vendor, but the cost of pulling your staff out of their regular jobs for a day or even a few hours -can cause a major disruption. As such, we can break up our training into small pieces if you like, we can condense it into a few full day sessions, or anything in between.

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Driver Training
lts:6.30AMand/ need to make pull-out. How do/ use this MDTto:log-in quickly, and how can l use it effectively once-i'm out there driving? Is
Drivers need to focus on the road and their passengers. Syncromatics driver training Nsessions focus on the basics: logging in, switching routes, exchanging information Driver with dispatch, and responding to incidents.

This is usually conducted in an actual bus so they can practice it then and there.

Driver Training Highlights
O Onboard. Drivers respond best when they are engaged, one by one, on the actual bus. "Train -the - trainer" works and Syncromatics is happy to offer it, but experience has shown that sometimes the most effective training is conducted with a trainer there at 6:30AM to do pull- out with a group of drivers, focusing attention on the drivers who require more assistance, while letting the folks who already get it be on their way.

O Turnover. After our staff trains most of your drivers, there will inevitably be new drivers, and those folks need to know how to use the system. If your staff needs refresher training sessions, they are included free of charge.

O One Page Handouts. Sometimes the most useful training aid for a driver is a one- page laminated guide on how to perform basic tasks on the MDT.

O Sign -Ins Matter. Driver training is the most important training there is, because signing in is the most important thing an ITS system must get right every time, and sign -ins happens on the bus.

O Safety. Teaching the driver how to safely operate the MDT is important, because the MDT is meant to be a tool, not a distraction.
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Maintenance Training
want to know how the equipment on my buses works, how the components ft together, and how to diagnose and replace_ problematic equipment.

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Mechanics have a busy job, and they don't want to be constantly calling support queues to find out the answers to simple questions: Syncromatics takes the time to involve and educate maintenance personnel during the installation process, and Mechanic provides detailed wiring diagrams and manuals so mechanics can get the job done quickly when something breaks.

Maintenance Training Highlights
O Involvement. Nothing irritates mechanics more than finding poorly installed equipment in their bus without their approval or involvement. Building rapport with the mechanics means asking them questions and getting their approval. Where would you like -us to tap the power? O Components. Mechanics want to know how the pieces fit together. Following installation, maintenance training will occur inside the bus, showing the mechanics what our technicians installed, how it fits together with the other pieces, how to know when it is broken, how to avoid breaking it, and how to replace it if someone else does.

O Diagrams. Mechanics are usually trying to fix a problem. If a wire was snipped accidentally, they can probably fix it pretty quickly if they have the right wiring diagram. Making sure mechanics have this is a fundamental part of their training.

O Supplies. Mechanics like to have spare wires, plugs and even equipment on hand in case something breaks; it makes it easier to get the job done without waiting for an RMA. Syncromatics will work cooperatively with mechanics to make sure they have the right parts on hand.

O Diagnosis. Perhaps the most important thing mechanics need to know is how to tell what isn't working and why.
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Dispatch & Customer Service/Call Center Training
What's the problem, and how can-/ fix it?
Dispatchers want to get down to business. They've got incidents to respond to and I drivers to manage, and the ITS system should be designed to help them reduce their problems, not add to them.

Dispatcher.

Syncromatics keeps it simple and straight to the point with dispatch training.

Dispatcher Training Highlights
O Environment. Dispatchers operate in the same place at the same -time, every day. Taking the time to train them in their environment, at their desk, on their computer -is important.

O_ Responsive. Syncromatics has implemented. The Proactive Model for dispatch, and making sure the dispatcher knows how to spot the incidents and dismiss or act as appropriate is the focus with dispatcher training.

O Forensic. CSRs frequently have to respond to day to day complaints. Did that bus really skip the rider's stop? If so, who was driving?
Planner & Administrator Training
l want -to know how to run the reports l need to make informed decisions Transit Planners are charged with inspecting, analyzing, reporting and responding. The planner's job is both analytical and creative. Their training focuses on bottom line Planner measurements combined with fine-grained analysis.

Planner Training -Highlights
O Interactive. Syncromatics' reports are wizard based, allowing the planner maximum flexibility to query and analyze data by route, stop, driver, date, time of day, day of week, and bus. Planner training focuses on use case scenarios, showing them how to run reports specific to their needs. Planners often run the same reports repeatedly once they know what they want.

O Conclusive. The planner has to make decisions. Do we change the schedules? Should we -cut this stop? Why? Planner training focuses on accessing this information in decision -oriented fashion.

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Training Manuals
During the course of the deployment, Syncromatics will develop a customized set of documents that reflects all of the key assumptions, completed tasks, summaries of key progress meetings (preliminary design review, system acceptance), testing procedures and results, technical drawings, training materials, training attendance logs, and procedures related to your system. We will deliver this documentation package in a binder for your records.

However, we know that binders end up sitting on shelves, so we prefer to emphasize a more interactive way to document how our system works. System documentation describing the key components is built into our web based software tools. Each client has a customized profile that reflects that hardware package installed, 3' d party software integrations, software licenses; and other unique elements of the system. This will always be accessible in the Syncromatics software for reference.

With respect to ongoing support, we will provide a binder full of static drawings and self-help guides, but modern interactive video technology can be a more effective way to communicate how our system works.

Our videos enable refresher training as well as first time training for new hires that will be using the system.

Sample videos can be found at:

Track Vehicles: https://syncromatics.wistia.com/ medias/S464dmcx3u Vehicle History: https://syncromatics.wistia.com/ medias/ b43tOvuxlk Vehicle Status: https://syncromatics.wistia.com/ medias/ br3h68ict9 Manage Routes: https://syncromatics.wistia.com/ medias/12kcirnqheo Create a Route: https://syncromatics.wistia.com/ medias/ bif4v8fg9n We will also produce ongoing training aids that can be quick references for users in the field. If a driver forgets how to access a feature on the MDT, he can refer to the laminated driver cheat sheet during his next layover for a refresher. Each stakeholder in the system will have their own customized training aid tailored to their particular role.

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Data Conversion
All initial data import of routes, stops, and schedule information will be done by Syncromatics staff. We can use all of the agency's data that already exists in your Track software for this new deployment, with no need to start from scratch.

If you have some form of new route and stop data - GTFS, a geocoded database, an Excel file - we will take that and import it directly into our database.

If you don't have any data on the latitude/longitude of your routes and stops, there are two options:

A) We will draw the routes in for you, based on the stop -by -stop information you supply us B) We will give you a device (tablet) thatyour drivers can take With them during one shift, that will automatically supply the data to our servers
For schedules, it depends on howyou keepyour schedule data at present d
If you use common scheduling systems like Hastus, Master Scheduler or Trapeze, we can take the exported data directly from them and import it
d
If you perform run and block cutting manually in Excel or on paper, we will take those files and merge them into a standard format excel file that we will work with your staff to prepare Bottom line: the initial data import process will be handled as much as is possible by our staff, notyours.

Please speak to our references about this; it's part of our commitment to top notch customer service.

The Syncromatics CAD -AVL system has transit scheduling components as core building blocks around which the entire system functions.
d Trips d Patterns d Layovers
d Runs d Directions d Interlining
d Blocks
To support this functionality, Syncromatics has developed specific import functions for various transit scheduling software vendors, including support for The Master Scheduler, Enghouse Sched2l and Remix.

We also have simple but comprehensive excel -based templates that allow agencies that do their schedules manually or use an export from another scheduling software tool to provide us their data for efficient and expedient data exchange.

Once that data is in the system, it is used for a variety of purposes throughout the integrated ecosystem:

O On -Time performance by run/ trip/block/driver
O Onboard data integrity maintenance—using the trip and run information on MDTs to ensure the drivers are signing into valid pieces of work
O Integration with fareboxes to populate extended information at single point of sign -on O Service planning changes as a result of data and conclusions drawn from our reporting system 04 PEOON009' .
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7- 6. Warranties
Syncromatics offers a 2 -year standard warranty on the OpenMDT Plus at no charge. We have also included in the optional pricing additional years of warranty to cover up to five years. The warranty includes parts and shipping to the customer (Ground Service except for critical communications components) in the event of a defective unit.

The warranty does not cover damage found to be the result of negligence (e.g. liquids spilled on equipment).

Warranties are relative to the date of installation unless otherwise specified.

Installation Warranty Process
d
In order to ensure transparency during the installation process, Syncromatics follows a firm preinstallation, installation, post -installation and final inspection workflow process.

Pre -Installation
d
During this phase, our Operations and Engineering team will gather all the technical vehicle information i. e. 12V/24V engine, # of doors, etc.) and will prepare a recommendation report on equipment mounting location & wiring. This report will serve as the first approval step in the installation.process. Usually the Maintenance Manager and Operations Manager will sign -off on the recommendation report. This report will be provided to both the client and contract operator (if needed). Also, as requested or specified, pre-' installation photographs will betaken.

Installation
e
During the installation phase, our field technician(s) will follow the mounting location and wiring specifications as approved by the client and/or contract operator. If during the installation our technician feels that changes to the specification need to be made, we will inform the client and contract operator, in writing, of the changes and wait for approval before continuing with the. installation. Upon completion of an installation, our field engineer/lead technician will inspect each installation and take photographs of all installed components.

Post -Installation & Final Inspection
e
This phase serves as the closing stage for the installation process. The post -installation is the best time for clients and contract operators to review the systems installed in the fleet as well as become familiar with the systems and each different component.

Once the installation is completed, our Operations and Engineering team will schedule a date to perform an on- site final inspection with the client and operator (if needed). Once the final inspection is completed, all involved parties will sign -off on a written report that will include notes and comments provided during the inspection. This report will be provided to the client and operation (if needed) rJ If the installation is divided into different phases (i. e. AVL+MDT first, then APC and AVAS later), there will be a walk-thru of the first phase after the installation is completed and then the final inspection will be performed once all of the different systems have been installed. This is to respect the client's and operator's time.
d We also take advantage of this time to answer any questions that the client or operator may have about the equipment, wiring, troubleshooting, etc. Any corrections requested or required will be performed and additional post -correction photos will betaken and logged. o PE00N0081
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RMA Timelines -and Procedure
The equipment installed in your buses includes wiring diagrams and manuals. If your mechanics want to troubleshoot the issue themselves, that information is available to them anytime.

Our customer portal includes vehicle health monitoring utilities that let you see details on communications health, last GPS update, and real- time status of various vehicle components.

If it turns out you need replacement hardware, our customer support staff will set you up with an RMA and overnight shipping within 24-48 hours for any critical communication components. For noncommunication, non- critital components, the RMA will include ground shipping. We will send you a working unit so that you can have your system back up and running immediately, rather than waiting for us to repair the current unit. The non -working unit should be returning to Syncromatics upon receipt of the replacement.

If your equipment needs on-site service, Syncromatics has in- house field technicians that can come out to your site to service the equipment. They are specifically trained on how to install, troubleshoot, replace and service every component of our system, and they can train your maintenance folks when they're on site.

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Customer Inventory
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7- 7. Support
24/7 Support
Executive Concerns
Who do my mechanics, .supervisors andplanners. call ifthere's any issue? Syncromatics has first-class customer support, a knowledgebase of common issues, and speedy turnaround time for equipment failures. Let's take a look at what you' ll get Executive with Syncromatics as a partner.

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How does customer support work?
O You can open a support ticket by e -mailing support syncromatics.com or logging into our customer portal anytime, day or night.

O Syncromatics has an online knowledgebase with training manuals, videos, and step by step guides to help your staff get educated, solve common problems, and ask questions when they need it.

O Need help now? Call us at 866-383-4418.

O Transit is a 24x7 operation, and so is Syncromatics. If you have:a critical issue after hours, our customer support staff will get the problem fixed, fast. Our support levels are detailed further later in this section, but.issues of all levels will receive a reply within one business day and Level 1 or Level 2 issues within 20 minutes.

O Support is given through email, phone, and screen share as necessary.

O Syncromatics doesn't charge extra for support, there isn't any limit, and our folks know what they're talking about. This proposal includes names, experience and roles of the team that you' ll be working with.

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Designated Account Representation
Your designated account representative will be Jeff Hunter. He will be responsible for advocating for the client concerns throughout the Fife of the project. For project management and support issues, Seth Stodghill and Mackenzie l.i will have direct responsibility for the implementation and ongoing success of the project and will be supported by the rest of the Syncromatics team.
e Our support and project team members have a wealth of data available to view the health and status of your ITS system and all its components, 24x7.

Process for Response Procedures
If you decide to do business with Syncromatics, you areentrusting us to maintain the server infrastructure that powers your transit system online 24x7x365. This section represents our promise to you that your operations will not be interrupted and provides the remedies to which you are entitled to in the rare case that our systems are down.

All support is included in the recurring maintenance fees associated with our services (technical, help desk portal, after hours, and software upgrade). There are no per -incident or hidden support charges. We do not differentiate between technical or general questions. Instead, when a customer submits a support ticket, a category will be required (Level 1- 4).

Our response time is driven by this selection.

Support Support Hours & Response Policy
Level/ Issues Response Type
Leve 14
Software Issues and Phone, Email Syncromatics will reply within one (1) Questions not impacting Self -Help Portal Available 24x7 business dayto any Level 4ticket vehicles submitted.

Level 3
Issues impacting <3 vehicles Regular Business Hours: Syncromatics will reply within_ Eight (8) Issues impacting operational 7:OOAM- 7:OOPM PST M -F hours from the time of ticket tools like dispatch submission during regular business
Phone, Email hours, and up to Twelve (12) hours
Self-Help:Portal Available 24x7 outside regular hours.

Level 2
Issues impacting >3 vehicles 24 x 7 call center Syncromatics will reply to Level 2 simultaneously Phone, Email tickets within 20 minutes during Issues impacting more than Self -Help Portal Available 24x7 regular business hours and within One one operational tool 1) hour outside regular hours.

Leve11
Issues impacting all vehicles 24 x 7 call center Syncromatics will normally reply within System -wide downtime Phone, Email, and Portal 20 minutes to all Level 1 issues, and preventing use of all provides a Level l Escalation Policy in operational tools Direct Involvement by Executives addition to our normal Escalation. o4 pEDONp p
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Syncromatics provides its customers with a 24/7 customer support phone line that automatically routes to our office during normal business hours and to a fully staffed and trained call center after business hours.

Call center representatives can categorize the support issue and take the necessary action, including calling Syncromatics on- call personnel after hours to start working on a resolution. - Syncromatics also provides a 24/7 customer support self-service portal that provides: articles with general information on all of our systems, wiring schematics, equipment pictures, equipment troubleshooting, and training videos.

This portal is also used for submitting support tickets and following up on any open tickets. This portal has automated triggers to ensure every ticket is handled in a timely manner. Respecting response times provided on the above table, the system is configured to trigger automatic escalation steps as delineated below.

Standard Support Escalation Policy:
d Once a support ticket is submitted, based on the above response times, an automated reminder will be sent to the support team.
d
If a ticket is not replied to once the reminder is sent to the support team, within an hour, an automated message will be sent to the Operations Manager.
d
If the message sent to the Operations Manager is not replied to within 1 hour, ani automated message will be sent to the Vp of Operations.

Level l Escalation:

I
In addition to the above, in the event that any client feels the need to escalate an issue on their own regarding a Level 1 Support Issue, the company's executives contact information will be provided including cell phone and home phone contact numbers).

In the event that on- site support is needed, Syncromatics maintains relationships with field service contractors all over the country, and can have personnel on- site typically within 48hrs (depending on contractor's availability). Our reputation for excellent field service is one of the reasons why our system is so reliable. Hardware support scenarios and policies are listed below. It is important to note that 90% of the time, the most common cause of equipment failure is routine maintenance by mechanics inadvertently disconnecting or damaging wiring.

Any equipment and/or installation issue within 30 days of installation is fully Equipment Installation covered by Syncromatics including dispatching. technicians to your site and Corrections no -questions -asked parts replacement.

Step 1; Our support staff will run diagnostic assessments internally and query your maintenance staff with any questions that need clarification or more information.

Vehicle Equipment Step 2: We' ll supportyour local maintenance staff to do on- site assessment, Failures (more than 30 diagnostics and troubleshooting. days from installation)
Step 3: If we determine the device has failed, we will provide you with a Return Merchandise Authorization (RMA#) to be used for the return. Once we issue an RMA# we will process and ship a replacement unit. For critical communications components we will ship the replacement overnight. 124
Software Updates -and Documentation
GMV Syncromatics and our clients don't make a big deal out of version numbers for our software because all clients are automatically updated to the latest version and there is never a charge to upgrade. All GMV Syncromatics clients benefit from the wisdom and experience of each other because the GMV Syncromatics software is constantly evolving and improving. Our software is updated every two weeks to improve functionality, eliminate software bugs, and expand the capabilities of the software to meet the novel requests of our clients. When we make an improvement for one client, all of our clients share the benefit at no additional cost.

These upgrades are delivered over the a.ir and require no action or downloads on the part of the client.

This approach to software development is fundamentally different from that of other ITS vendors who subscribe to antiquated notions of version numbers, upsells for additional features, and planned obsolescence. Many other ITS vendors offer a " vendor hosted" option by simply taking software designed for a local server and running it remotely. This approach is actually worse than running the software on a local server because it introduces delays from the remote access application. GMV Syncromatics' system has been designed for the cloud from day one, and we leverage the cloud architecture to offer advanced features and service. Our approach to software matches our commitment to customer service, and both are aligned to enhance long term customer relationships.

When upgrades include only back -end improvements, documentation is kept internally. This documentation is not published because the changes do not affect the usage of the system by the end- user.

When updates include additional features, reports, or a change in behavior of the dispatch software or driver interface, updates are documented and published via email to registered users.

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City of Commerce, CA Transportation Department
O 13 fixed route vehicles
O 5 paratransit vehicles
O Mobile Data Terminal

O CAD/AVL
O Real -Time Passenger Information
O Automated Passenger Counting
O- Automated Voice Annunciator
Claude McFerguson
Director
Commerce Transportation Department
5555 Jillson St
Commerce, CA 90040
323.887.4419
claudemaa ci.commerce.ca us
O Vehicle Network Gateway (Wi- Fi)
O Easy Rides Paratransit Dispatch and Scheduling
O Automated Bluetooth odometer reading (for paratransit) O Equipment Service Plan - On- site technical support package O Contract Value (Capital): $300,000
O Contract Term: 2 Years (renewed for additional 3 in 2019) The City of Commerce conducted an extensive procurement process with a couple of false starts before finally identifying the best partner for their transit system - Syncromatics. By the time they made the decision to award to Syncromatics, they, had read proposals and seen presentations by every CAD/AVL vendor in the marketplace. They awarded the project to Syncromatics because of our track record of stellar customer service, as evidenced by our past performance at the neighboring City of Los Angeles Department of Transportation.

Commerce is a small fleet with big technology ambitions. They deployed a top notch Intelligent Transportation System complete with a wide variety of technologies. Commerce wanted to "catch up" after years without an ITS system, and they wanted to "future -proof' their buses by installing Vehicle Network Gateways that could enable futureupgrades to be plug n play.

Syncromatics launched the fixed route and paratransit system within 3 months of contract award, and Syncromatics continues to involve Commerce staff in the product development process so they can shape what new features will be coming out. The Syncromatics product is always evolving and improving, and Commerce is a partner to help make sure our products are relevant and useful to our clients.

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Breck Free Ride — Breckenridge, CO
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Kenneth Symank
Transit Assistant Manager
Town of Breckenridge Free Ride
1105 Airport Road
Breckenridge, CO
970-547-3142
ken nethsnatownofbreckenridge com
O Awarded in 2017
O 18 fixed route vehicles
O CAD/AVL with MDT
O Headsign Integration
O Real -Time Passenger Information. Mobile Apps
O Automated Passenger Counting
O Automated Voice Annunciator
O Digital Sign Network (Solar LED' s and Multimedia LCD's) O Contract Term: 3 Years
The Town of Breckenridge operates a fixed -route system that is heavily used both by locals as well as all - season tourists for the area. Due to the level of visibility a technology deployment would have, the Free Ride staff were very focused on accurate arrival predictions. They were faced with a decision between a low-cost competitor making unrealistic promises and Syncromatics, offerifig a proven solution to meet their needs at a great value. While that competitor made promises of 100% accuracy" of arrival predictions, Syncromatics took the more disciplined approach of explaining the interactions between CAD/AVL technology, operational consistency and thesometimes-messy reality of transit operations.

Free Ride awarded the contract to Syncromatics, and we collaborated with their staff extensivelyto ensure that the technology has the best interface possible with their operations. Today, their Arrival Prediction accuracy is among our best because they are an ongoing collaborator and a " power user" of our software.

Below is a sampling of their overall Arrival Prediction accuracy from April 3' d, 2019.

OVERALL
Accuracy.
10min 11- 25min
Customer > Overall +/- 3 @- 90% + 1 4 @ 85%
BRECK 98 % - 184590 - 99 % - 6484E 98 % - 80917
Variance
25-60min % of Predictions -
6' @ 85%
redictions6 @: 85% 2x+ of accuracy threshold
94 %-' 38927 ': j % ..

The Town of Breckenridge now has a fully featured CAD/AVL system along with an exceptional solar - powered Digital Signage network. Our teams continue to collaborate to maximize the effect of new features that GMV Syncromatics releases and maintain a healthy feedback loop, regularly soliciting their real- world challenges for consideration of new features to add to our product development roadmap. 9 0
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127
Burbank.Bus- Burbank, CA
burbankbustTImb0 Awarded in 2018
Hannah Woo
Senior Planner, Transportation Division
City of Burbank
Community Development Department
150 N. Third Street, Burbank, CA 91502
818-238-5270
hwoona burbankca.gov
O 18 fixed route vehicles
O CAD/AVL with MDT,AVAS, Digital Vehicle Inspection
O Partial Fleet APC, Headsign
O Contract Value (Capital): $249,689
O Contract Term: Year to Year
The City of Burbank had years of experience with GMV Syncromatics throughour national partnership with their operator, MV Transit. However, the back -end transit system management tools were all they had to work with. They decided that they wanted more tools to enable successful operations and communicate to their ridership.

Because they hadn't taken on an ITS project before, they weren't exactly sure what they wanted. In choosing GMV Syncromatics, they brought in a consultative team that was able to maximize the value of their procurement based on their specific goals. Burbank set out to better communicate to their ridership Google Maps/Transit App Integration, IVR/ SMS, AVAS) and plan for the most effective service possible reporting toolset, APC).

GMV Syncromatics began installation in May of 2019 and the system was launched in June 2019, we are now going through System Acceptance with the Burbank team. This timeline was facilitated by GMV Syncromatics' dedication to not prolonging implementation timelines and our proximity to Burbank. It was always just a short drive away to make adjustments to an installation, deliver a training, or conduct a project management meeting.

We highly recommend reaching out to Burbank, as Beach Cities Transit is of a very similar size and proximity to GMV Syncromatics. They also have the most recent memory of deploying with us, compared to our many long-term local clients.
128
Maui B:us— Maui:, HI
Maui had been using a no- frills bus tracking app for years, and when they decided to invest in an integrated technology package they hired GMV Syncromatics. We deployed a comprehensive set of ITS equipment on each bus and got the base project started quickly in fall 2017.

Subsequently, we worked with Maui Bus staffto deploy a real- timevideo streaming integration to upgrade the existing REI surveillance cameras already on Maui buses. GMV Syncromatics now enables Maui dispatchers and supervisors to " live look" at any of the 8 cameras installed on the bus without leaving the GMV Syncromatics CAD/ AVL software platform. If a bus goes off route - and a driver isn' t. responding to text messages/ radio, a dispatcher can pull up the video to figure out why.

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Maui is an active user of GMV Syncromatics Next Stop Announcement system and uses the real- time updating feature to warn their residents in advance of Hurricane Lane in 2018. Maui management decided to shut down service early to avoid the storm, and they were able to blast out the message to riders who were already on the bus using GMV Syncromatics over - the - air announcement updates. 04PgQONOOgP
129
Marc Takamori
Director & Transportation
Maui County Transportation
I "' h
08WaiI270 5111
marc.takamorina co.maui.hi us
O Deployed in 2017/ 2018
O 32 buses

O CAD/AVL
O Real -Time Passenger Information, Custom Mobile App
O Automated Passenger Counters
O Automatic Voice Announcements
O Surveillance Video Streaming via existing DVRs
O Contract Value (Capital): $723,000
O Contract Term: 3 Years
Maui had been using a no- frills bus tracking app for years, and when they decided to invest in an integrated technology package they hired GMV Syncromatics. We deployed a comprehensive set of ITS equipment on each bus and got the base project started quickly in fall 2017.

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129
GMV Syncromatics is wholly owned byGMV Innovating Solutions, based in Madrid, Spain. Financial results are reported at the corporate level below for 2014-2017 (the most recent year available).

BALANCE SHEET
r ,
Fixed assets : 28,732,964.21. 31, 947,022.84 Stockholders' equity 42,371, 055.80 45,745;560.28 Capital grants 666,306.11 435, 131. 74
Minority interests 5;267,762.82 5, 494;178.39
Long-term funding 9,501, 766.78 12, 369,766.72
Interest free credit. 6, 136, 307.87 5,991, 887.28
Long term funding 3,365,458.91 6,377, 879.44
Total fixed assets _ 28,732,964.21 31; 947,022.84 Total Long-term Funding 57, 806,891. 51 Inventories 15,019,790.79
Accounts receivable 30,071, 353.30
Trade debtors 36,758,543.7B
Trade servkes on account - 9,943,97751
Other debtor. 1, 256; 72703
Cash 11, 047,558. 13
12,026,498.05 Short term liabilities 25;604,842.69
25,530,872.28 Banat loans and overdrafts 8,938,92. 11.
35,217,693.59 No trade payable 76,665,920.58.
10,89,42915 Deferred payments 1, 459,932.23
1, 317,60784 -
Turnover
20,344,006.32
124, 258, 985. 15
Total current assets 56, 138,702:22 57;901, 376.65
Total assets 84,871, 666.43 89,848,399.49
Working capital
Working capital/Equity
29,073,927. 30 32,097,614. 29

50.29% 50.12%
64,044,637. 13
23,864;512.46
5,535,025.47
18,419, 386. 99

1. 939,249.90
Total short term liabilities 27,064;774.92 25.803,762.36 Total liabilities 84,871, 666.43 89,848,399.49
Working balance 29.073.927.30 32.097.614.29
Working balance/fixed asset 101. 19% 100.47%
Corporate income tax 541, 368. 52 708, 129, 05 Post - tax profit 3, 739, 793. 09 4, 270, 172. 68 o 130
Purchase of goods 30,761,849.01 33,090,975.56 Turnover 113;998,968.07 124, 258, 985. 15 Ancillary Services 9, 885,393. 55 11, 460,953.26 Own expenses capitalized 2,319,261. 61 2, 303,331. 20 Taxes 144,376.24 207,884.21 Operating grants 595,908:86 343,080.76 Employee Costs 67, 579,888.93 73,028,244,21 Financial Income 629, 136.23 79,654.54 Financial Expenses 1, 534,108.04 786,746.02 Extraordinary Income 134,013.75 Extraordinary Expenses
Period Depreciation and Amortization 3, 386,893.46 3, 237,897.62 Appropriations, transfer to Provisions 30,396.07 328,062.79 Total income 117,543,274.77 127, 119,065.40 Total Expense 113,262,113. 16 122, 140,763:67 Pre-tax profit 4,281, 161. 61 4,978,301. 73 Corporate income tax 541, 368. 52 708, 129, 05 Post - tax profit 3, 739, 793. 09 4, 270, 172. 68 o 130
10- 1. Pricing Notes
O The pricing provided below is fixed for the term of the initial contract, and the pricing is binding for 180 days.

O There are no fees for the listed services beyond what is shown in this proposal. These costs include everything necessary to deploy the system including all GMV Syncromatics staff time for planning, installation, training, and support. We will not charge for follow on training or customer support.

O We have not included pricing for some of the optional items discussed in the proposal and would be happy to provide more information as part of a " best -and -final -offer" stage if you desire to include any of those options in the initial scope of work.

O In the event of any inconsistencies in totals, GMV Syncromatics and the client shall review unit based pricing in the GMV Syncromatics pricing format document to revise the proposal for modest scope changes
O We have included a 2 -year standard warranty on the OpenMDT Plus hardware at no additional cost. To adhere to the 3 year warranty required, we have added 1 year of extended warranty on the OpenMDT Plus system.

O We have included Sales Tax assessed on hardware sales, please ensure that other vendors have as well for evaluation purposes.Fina
O Any future fleet replacements can swap system hardware from an old bus to a new bus, incurring only the equipment removal/ installation charges. Fleet expansions will be charged at the per unit prices in the proposal, for hardware and software. We will work with bus manufacturers to have new buses "pre -wired" at the factory, and then equipment can be swapped over easily from old buses slated for retirement.

We understand the challenge you face of making a fair comparison on price between vendors who use different terminology, different pricing strategies and tactics, and different technical approaches. We have included pricing in our preferred format, showing the breakdowns by modular systems on a per - vehicle basis.

Be cautious for dirty pricing tricks from vendors who lump lots of items into a broad category without breaking out components. Some vendors are prone to request change orders and scope increases once the contract is awarded, and this drives up the total project cost. This can even result in a project costing more than if another (initially more expensive) vendor was selected. 04 OONOOB
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10- 2.13ase System Detailed Pricing
Base System
Fixed Route CAD/ AVL'-
Tax Amount Subtotal w/ Ta;
Y 4, 724 54, 449
LN Item Description Qtv Unit Cost Subtotal
Hardware, OpenMDT Plus 15 3, 315 49, 725
Credit, MDT Hardware, I nitial Deployment 15 150) 21250) Installation, OpenMDT Plus 14 927 12, 978
Vehicle and System Ucenses, CAD/ AVL 14 975 13, 650
Project Management, Training, Travel and Unlimited Followup 1 5, 650 5, 650 Credit LomIProject. 1 8; 600) 1
8, 600)
Total, Capital
520
71, 153
Taxable Tax Amount Subtotal w/ Ta;
Y 4, 724 54, 449
Y 214): ( 2, 464'
N 12,978
N 13, 650
N 5, 650
N. 8, 600;
2 1, 800
Real Time Passenger Information
Office Equipment
Subtotal
LN Item Description Qty Unit Cost
Software, Real Time Passenger Information Suite
OpenMDT Plus ( 2 years warranty included at no charge) 14 185 Annual Service Fee„ Software, Cloud - hosted CAD/ AVL/ RTPI IN Item Description Qty Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Taxi/ Taxi Hardware, Desktop ComputerSystems 2 1, 800 3, 600 Y 342 3, 942 Hardware, 49" Commercial Display 1 1, 005 1, 005 Y 95 1, 100 Hardware, 40" Commercial Display 1 475 475 Y 45 520
Hardware, Display Mount
1 comer mount, l wall mount 2 105 210
y 20 230
Hardware, Laptop 1 2, 460 2, 460 Y 234 2, 694
Labor, Provisioning and Installation, Office Equipment 1 11200 1, 200 N 1, 200 Total, Capital 8,950 736 9
Real Time Passenger Information
W Item Description Q - Unit Cost Subtotal
LN Item Description Qty Unit Cost
Software, Real Time Passenger Information Suite
OpenMDT Plus ( 2 years warranty included at no charge) 14 185 Annual Service Fee„ Software, Cloud - hosted CAD/ AVL/ RTPI Totals, per year ( years 2+) ( varies based on options) 2, 590 includes desktop and mobile web application at no charge Unlimited 24x7 support
I ncludes AN for Arrival Predictions at no charge
Hands on dedicated account management
I ncludes GTFS- RT feed for integration with Transit App, Google Maps, Apple N 12, 110
Maps at no charge 1
Total, Capital
Total, Base System 80,103
Taxable Tax Amount Subtotal w/ Taxi
N
5, 246
r
Annual Service Fees
Taxable Tax Amount Subtotal w/ Tax
Base Service Fees
LN Item Description Qty Unit Cost Subtotal
OpenMDT Plus ( 2 years warranty included at no charge) 14 185 Annual Service Fee„ Software, Cloud -hosted CAD/ AVL/ RTPI Totals, per year ( years 2+) ( varies based on options) 2, 590 Unlimited 24x7 support
Hands on dedicated account management N 12, 110
Fullyhosted and redundantsystems
Unlimited training
AN Supportforintegrations, Google Maps, Apple Map, and TransitApp 1 14 865 12, 110 Annual Service Fee, Cellular Data for Fixed Route Vehicles 1 14 180 2, 520 1= 14,630IN N 2, 520
Total per year
Extended Warranty
IN Item Description QtV Unit Subtotal
The 1st year ofwarranty coverage on a[ I hardware and i nstal I ati on is I n cl uded at no charge. Beginning in the 2nd year, extended warranties are offered on a per vehicle, per year basis at the prices quoted below. Extended warranties are available through the 5th year.

OpenMDT Plus ( 2 years warranty included at no charge) 14 185 2, 590 Totals, per year (years 2+) ( varies based on options) 2, 590 Taxable - Tax Amount. Subtotalw/
N I - 1 2, 590
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10-3. Base System Summary Pricing
Base System, with Extended Warrantv. 5 vear term
04 PEOOND09
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Year 1 Year 2 Year 3 Year 4 Year 5 TOTAL 5 Years
Capital 85,349 85, 349
Annual 14,630 14,630 14,630 14,630 14,630 73, 150
Ext. Warranty 2, 590 2, 590 2,590 7, 770
Total 99,979 14,63 17, 220 17,220 17,220 166,269
Cumulative
Fees 99,979 114,609 131,829 1 $ 149,049 1 $ 166,269
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10- 4. Optional S
nraas gn
Item Description
Hardware, Headsign Integration
Installation, Per Bus, Headslgn Integration
ms Detailed Pricing
egration for `Single' Sigrr-on' " .

Qty ' Unit Cost Subtotal Taxable TTaxAmountSubtotal w/ Ta; 14 1 295 4, 130 y 392 4,522
14 1 185 2, 590 N - 2, 590
Total, Capital 6,720 392
Vehicle Network Gatewayfor Passenger Wil`i
LN Item Description Qtv Unit Cost Subtotal
Hardware, Network Gateway (Ind. 4G Modem)
Cmdlepoint IBlm00, orequisalent
Agencyshould expect to procure celfulardata5er0ce directly to get the best deal on 4Gbroadband data. Estimatedcost with gowdlscount8$ 40/bus/ mo. GMV Syncmmatics will work with mrrierto pmvislon deNces. 14 1, 810 25, 340 Installation, Per Bus, Vehicle Network Gateway 14 685 9, 590 Total, capital 34,930
Annual Service Fee, Public WI -Fl 1 14 1 144 2, 016
Warranty, Vehicle Network Gateway 1 14 85 1, 190
Total, Annual 3,206
Taxable TaxAmourlt
Y 2, 407 27, 747
N - 9, 590
2, 407
N 2,016
N 1, 190
Automated Voice Annunciator
LN to cr Unit Cost Subtotal Taxable Tax AmOuntSubtotalw/ Tx Hardware,AVA System 14 1, 825 25, 550 Y 2, 427 27,977
Installation, Per Bus, AVA F 14 F 950 13, 300 N 13, 300 Hardware, Imedor LED Sign 14 825 11, 550 Y 1,097 12, 647 Installation, interior LED Sign 14 400 5, 600 N 5, 600
Vehicle and System Licenses, Web Based AVA Controller 1 14 1 725 10, 150 N N _
10, 150
Automated Passenger Counter, Warranty
Total, capital
155
66,150
N
3, 525
r
Annual Service Fee, Automated Voice Annunciator 14 135 1, 890 N 1, 890 Automated Voice Annunciator,Warranty 14 140 1, 960 N
180
1, 960
1 Total, Annual
595
3,850
595
Automated Passenger Counting System ( IRIS)
LN Item Description City Unit Cost Subtatall Taxable . Tax Amount Subtotal w/ Tax Hardware, APC-200( IRIS)- 2Door Bus, 2Sensors 14 1 3, 350 46, 900 Y 4, 456 51, 356 Installation, Per Bus, IRIS APC 14 915 12, 810 N 12, 810 Vehicle and System Licenses, APC 14 695 9, 730 Y 924 - 10, 654 638 9 a
Total, capital
180
69,440
N
5, 380 7 ,
Annual Service Fee, Automatic Passenger Counting 14 132 1, 848 N _ 1, 848 Automated Passenger Counter, Warranty 14 155 2, 170 N 2, 170 675
Total, Annual
6'
4,018
Electronic Signage - 2 -Line LED Solar Outdoor (Way$ine) LN Item Description Ci Unit Cost Subtotal Taxable Tax Amount Subtow/al_ Taxi Hardware, WaySine, Shelter Mounted LED SolarSign, 2 -Line, 24 Characterwith Motion Activated Annunciator 1 6, 720 6, 720
Y 638 7, 358
Installation, 2 -Line LED Sign 1 1, 155 1, 155 N 1, 155 Vehicle and System Licenses, LED Sign 1 465 465 N 465
Total, Capital
Hardware, Media Player
8,340
1, 250
638 9 a
Annual, Cellular Data Charge 1 180 180 N 180
Annual, LEDSIgn Managemem5oftware 1 495 495 N 495
Warranty, Waysine( 5years Included atnocharge) 1
1 565
N
Total, Annual
565
675
Total, Capital
6'
Electronic Signage - LCD Outdoor, Grid Powered.

LN Item Description Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Tax'! 55" Outdoor LCD Display, Wall- Mounted 1 91325 9,
325RN
886 10, 211
Hardware, Wall Mounting Brackets 1 350 350 33 383
Hardware, Media Player 1 1, 250 1, 250 119 1, 369
Installation, LCDSaeen 1 1, 320 1, 320 1, 320
Vehicle and System Licenses, LCD Sign Management Software 1 565 565 565 Total, Capital 12,8101,038
Annual, Cellular Data Charge
Assumes Ethemet Connectivity L 180 180
N 180
Annual, LtDSIgn Management Software 1 595 I
595 N 595
Total, Annual 775
Real Time Passenger' Information IVR and SMS
LN Item Description City Unit Cost Subtotal Taxable Tax Amount Subtotal w%Taz, Software, Real Time Passenger Information Suite
includes desktop/ mobile web portal at no charge
Includes TmnitApp I rnegraton at no charge 1
N - 14, 500
Total, Capital
N
SMS ( text) Pmvistoning fee 1 1, 925 1, 925 N 1, 925
IVR( voice) Provisioning Fee 1 1, 800 1, 800 N 1, 800
Total, Annual
Total, capital
Configuration of Content Management Portal
3,725
4, 255
slim
N
Annual, Servlce Fee forSMs usage
Indudes3,000tmts per month( 36Kperyear), additionalmessagesare monthly and charged based on actual usage ($.025 each)
billed
1 1, 250 1, 250
N 1, 250
Annual Service Fee, lnfotainment
Annual, Service Fee for IVR usage
145
1 928 928 N 928
Total, Annual 2,178 8
Smartphone App for iOS/ Android
Tax Amount Subtotal w/ Tax
LN Item City . Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Taz j!=
Lon
Agenry Branded Mobile Application (i05+ Androld) Development 1 14,500 14, 500 N - 14, 500 Total, Capital 14,500 4
Annual Service Fee, Mobile Applications 1 3, 450 3, 450 N - 3, 450 Total, Annual 3,450
Him
Farebox Integration forSingle Sign -on
Tax Amount Subtotal w/ Tax
Item Description qty Unit Cost, Subtotal
J1708 Integration tabling kit
Assumes agenryhm paid GenJareJ1708f/cense, ifnaryees from Genfore will bepassedthrough 14 295 4, 130
Installation labor 14 185 2, 590
Total, Capital 6,720
Taxable Tax Amotint, Subtotal w/ Taz
y 392 4,522
N - 2, 590
392 7
Digital Vehicle Inspection (Pre -Trip)'
Tax Amount Subtotal w/ Tax
Vehicle Display Hardware
LN Item Desai ion Qty Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Taz Pre-TdpinspeNon- Initial configuration 14 520 7, 280 N 7, 280 Total, Capital 7,280
63, 350
Pre-Tdp Inspection, Annual Service Fee 14 7 295 4, 130 N 4, 130 Total, Annual 4,130 1 Him
On Board Infotainment -Full Color LCD; InteriorPassenger Information Display
LN Item Description QtY, Unit Cost Subtotal . Taxable Tax Amount Subtotal w/ Tax Vehicle Display Hardware
LN Item Description Qtv Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Tax,, 27' Single-Sided LCD Monitorwrth Content Management System 14 4,525 63, 350 y 6, 018 69, 368 Installation 14 815 11, 410 N 11, 410
Remote Content Managememvia Web Control Panel
1, 750 N 1, 750
Total, Annual 1, 750
Configuration of Content Management Portal 1 4, 255 4, 255 N 4,255 Total, Capital 79,015
1 2
6, 018
Annual Service Fee, lnfotainment 14 145 2, 030 N 2, 030 Total, Annual 2,030
DVR Integration for LiveVideo Streaming
Pending Confirmation of Compatible,Camera Provider)
LN Item Description Qtv Unit Cost Subtotal Taxable Tax Amount Subtotal w/ Tax,, Cablingand Installation of DVRlmerfaoa 14 365 5, 390 Y 512 5, 902 System and Vehlcle licenses, OveUNK Video Streaming Into Dispatch 1 10, 000 10,000 N 10,000 Total, capital 15,390
4, 500
512 ONM
Annual service Fee, UveONKVIdeo Streaming Into Dispatch 1 1, 750 1, 750 N 1, 750 Total, Annual 1, 750
5, 000
N
VoiceCONNECT VOIP Radio System
LN Item Description City Unit Cost Subtotal Taxable ~ Tax Amount Subtotal w/Taxi System and Vehicle Ucenses, VOIP System 14 750 10, 500 y 998 11,498 VOIP CellularSignal/ Vlability Testing 1 4, 500 4, 500 N. 4, 500 Hardware, Installation, and Configuration, perbus 14 1, 450 20, 300 y 1, 929 22, 229 Central System Workstation Accessodes, Installation, and Configuration, per workstation 2 2, 500 5, 000
N 5, 000
Total, Capital 40,300 926- , 126 2,926N= 126
VOIceGDnnectVOIP Radio System
Annual servicefee Is billed based on number of simultaneous dispatch users, estimated here 1 2 7, 500 11000
N 15, 000
Total, Annual 15,000 OOd DF,, SD0fto1F
o" T QR 8
135
a
BCT Real. -Time Information System
RFP #1920-002
Attachment 2
Cost -Proposal Itemized -Form
ATTACHMENT 2. COST PROPOSAL ITEMIZED FORM -'
PROPOSEFTS NAME:. -, : G MVSy'nd''O'matids,
System Costs . yearl($) Year 2 Year 3'($),
Task 1: General Project Management 51650.00
b. 00 j
Task 2: Planning and Design of RTI System t0.00,

0. 00 S2- 590. 00.

Task 3: SWLern Interface 0.00
S0. 00, 0. 00
Task 4: Hardware, Equipment, and Softwares 65,755-00 14.630.00 14,630.00 Task 5. Delivery and' Installation of RTI System* 14,178.00 Task 6. Training 0.00
Task 7: Reporting and Data 0.00
Other 0-.00'
System Costs Total 105,583.0.0", 14,630.00 14,630.00
itemized equipmentAstmay be requested
Other Expenses (not outlined above) Year 1'($) Year 2 Year 3($), 410,850.00: b. 00 j
1 Year Extended w6franty. (through'Yeat 3) 0.06 0. 00 S2- 590. 00.

SalesTax, 5,246.00 S0. 00, 0. 00
Other Expenses Total 5,604.00) S 0.00' 2,590:00
Dption costs Year;i ($) Year,2 ($). Year -3($),
Task.2 Option: integrated -Timetable $ 0.00 $ 0-00 $ 0.00 Task 4 Option: Passenger Count Input S0.60 '$ 0.00 . 90.00 Option Costs Total $ 6.00 ' S0.00 $ 0.00
Summary of Total Costs
Project Year Costs -, YearlTbtal. [Near2.Utal Year 3 --Total', Total Year Costs 99,979'.00 - $ 14,630.00 17,220.00 -
Three Year Total Cost (Lump Sum) $ 99,979
TOTAL 3 -YEAR COST 1$ 131.829.00
17 @1
136
BCT Real --Time Information System
RFP.#1920-002
COST: PROPOSAL. ITEMIZED FORM

ADDITIONAL PROPOSED WORK
G M,. $ ncromatics, PROPOSERS NAME' . ". '
Attachment 2
Cost,Proposal Jtemized Form
Additional Proposed Scope Costs Total
ADDITIONAL PROPOSED SCOPETOTAL 3YEAR COST Is 6-06.

Please describe the additional proposed scope:

GUI / Syncromat"res does not propose any, -additional scopetol fulfill. the requirements of, ahe-base proposal:. In aur detailed cost"breakdown; we haVe,included°a number -of priced options for'Beach 7Cities Transit ta; conaider_ These can;be added'at a future date -and our meantto convey GMV Syncrorhatics' ability -to, fulfillanyfuture ITS ambition -
is
04 pE00N000
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OBYIIIVy„
BCT Real -Time Information System
RFP # 1920=002
ATTACHMENT 3: CHECKLIST FORM
PROPOSER'S-NAME: GMyj/nCrOCi1atICS
Attachment 3 -
Checklist Form
Proposals shall be. provided. in an 8-1L2". x 11". format and be submitted in three-ring.binders; one original., so marked, and five (5)=copies, marked "Copy," and one electronic copy.. If documentation provided is incomplete, the Proposer maybe considered non-responsive and ineligible for award of contract.

Proposers are requested to submit this -Checklist and the following information,, as detailed in.

Section 2 of this RFP.

Description froposer's
Initials
Cover.Letter JH
Table. of Contents JH
Technical Approach JH
Proposer. Qualifications JH
Related Experience JH
Project Team.

I..

H
Project Schedule JH'
References. JH
Financial Statements JH _
Cost Proposal Itemized Form JH
Checklist_ Form

1. JH
Addenda Acknowledgement Form JH
Proposer Questionnaire JH.

Name of: Proposer initialingchecklist: Jeffrey: H,unte.r Proposer', s: Signature: Jeff Hunter DDate.- 2o; so0317:59:53 Hunter
07'00'
Title: Business D:evelopm•ent Manager
Date: 09/04/ 1.9
Di DDNp 9
p ® r
138
BCT Real -Time Information System Attachment 4
RFP # 1920-002 - Addenda Acknowledgement Form
ATTACHMENT 4. = ADDENDA ACKNOWLEDGEMENT_ FORM
PRQPOSER'S NAME: 'J -e11 Hunter
PROPOSER hereby: acknowledges: that he/she has received the following Addenda:.

Diglotly tigned b'" Hoofer
Jeff Hunter:2019.09.03t8.1
Addendum # Signature
Addendum:# Signature
Addendum # Signature.

Addendum:# Signature
Addendum .# Signature
20 pf00/y
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T° 139
BCT Real-Time:Information:System Attachment 5:

RFP # 1920=002 Proposer. Questionnaire
ATTACHMENT 5. PROPOSER QUESTIONNAIRE

1. Proposees Legal Name: SyhOromatICs' Corporation;

2. Mailing Address: 523 W., -8thr Street; S;UIte. 444.

City/State/zip Code: Los .Angeles -
Telephone:_ 213-328-5471
E-mail Address: 1 effg- : g . m`y!8Yh'c.CO'M

3. Authorized Representative Name: Jiff Hunter
Title:.. Business Development: Manager
Telephone: 2-13-32854,71'

4. Business is a Disadvantaged. Business Enterprise (DBE)?- Yes F No A

5. Please check all classifications -that apply to your business? WBE% MBE _ SBE-+

6. Business:Type? Corporation % Partnership ZI Association or Sole -Proprietorship .

Joint Venture 7,

7. Number of Years in business? 1.3

8. Number of Years under present name? 13-

9. _ Number of Years under former names?
list name and number of years

10. Describe services
provided:

Intelligent :Transportation Systems for Fixed° Route ands Demand Response -operations, both. municipal. and- private.

Digital .Signage- Solutions.

11. Do you -have any affiliated: businesses? Yesju N'
If yes,. list subsidiary or division;-or:name parent.company: G'MV 'Innovating, Solutions_.

12. Has -the Business failed -*to complete a contract? - YesEl No, W.

13. Is any litigation pending against' a contract? Yes ,— No 1 - E

14. Is --proposer aware of any real; potential: or perceived conflict of interest? Yes No ON BCT Real-Time.lnformation System
RFP # 1920-002
Attachment 5
Proposer Questionnaire
I, individually and on behalf ofahe business named above, do by my -signature below certify that the information provided in this questionnaire -is true and correct:

Printed Name: ' Jeff Hunter Title:

Business Development Manager
Dlgi}ally signed by Jeff Mester
Authorized Signature: -
Hunter Date:
07W'
2079.09.0.3 18.

Date: 09/04/ 1. 9
04 pEDONp 9
141
Amy
Request for Notification of Shortlist/Award
GMV Syncromatics has taken great care in preparing a responsive proposal at our expense with the hope of earning your business. We would like to request that your procurement department provide us the following notifications proactively - we would be much obliged if we could receive a call or e- mail when these decisions are made:

O Notice when a list of shortlisted bidders has been determined, regardless of whether our proposal has been deemed competitive
O Notice when a final award, or no award, has been made, regardless of whether that award is made to our firm or not
O Notification via phone or e- mail per below contact information Designated Point of Contact
Please inquire with the individual below for all notifications, questions and requests related to this proposal.

Sales Contact
Jeff Hunter
Business Development Manager
Teff gmvsync.com
Direct: (213) 328-5471
Cell: (805) 591- 9115
Corporate Headquarters
523 West Sixth Street
Suite 444
Los Angeles, CA 90014
www.gmvsvncromatics.com
sales gmvsync.com
Sales Direct: 855- 792-7962
pQ pEDON0 9
142
EXHIBIT " B"

SCHEDULE OF PERFORMANCE
TERM. The term of this Agreement shall commence on December 17, 2019 and expire December 16, 2022 ("Term"). However, this agreement shall automatically renew for a two year and six month period, unless the City provides written notice at least fifteen days prior to the then current expiration date. In no event shall the Term continue beyond June 16, 2024.
30-
@
EXHIBIT " C"

COMPENSATION
Provided Contractor is not in default under this Agreement, Contractor shall be compensated as provided below.

A. AMOUNT. Contractor shall be paid the amounts described in the attached cost schedule.

B. METHOD OF PAYMENT. Contractor shall provide invoices for the amounts described on the attached Project Milestone Schedule and submit those invoices within fifteen days of the actual milestone completion dates to the City for approval and payment.

The estimated milestone completion dates may be modified from time to time in the City's sole discretion. All other tasks and/or services described in Exhibit "A", but not described in the Milestone Schedule shall be performed for no fee. Invoices must also be itemized, adequately detailed, provide the dates of service, describe the services and tasks performed, be based on accurate records, and be in a form reasonably satisfactory to City. Contractor may be required to provide back-up material upon request.

In the event the Agreement is renewed pursuant to Exhibit " B", the Contractor shall submit an invoice detailing the annual renewal fee within sixty days of the renewal date of the Agreement.

C. SCHEDULE FOR PAYMENT. City agrees to pay Contractor within sixty (60) days of receipt of the Contractor's invoice; provided, however, that services are completed to the City's reasonable satisfaction.

D. NOTICE. Written notices to City and Contractor shall be given by registered or certified mail, postage prepaid and addressed to or personally served on the following parties.

Contractor: GMV Syncromatics
523 West 6t" Street, Suite 444
Los Angeles, CA 90014
Attention: President
Email: [email protected]
C.: City of Redondo Beach
Community Services Department
415 Diamond Street
Redondo Beach, CA 90277
Attention: Joyce Rooney, Transit Manager
Email: joyce.rooney@redondo. org
31- +
QQ pEDONp09
MY RP 5
All notices, including notices of address changes, provided under this Agreement are deemed received on the third day after mailing if sent by registered or certified mail.

Changes in the respective address set forth above may be made from time to time by any party upon written notice to the other party.
32-
O4rpETDONp09
lfEil
Contract Cost by Year
Year
ID
EMONLA—M,_-,( nt Year 1Task 4 Itemi anion
Task 1: General Project Mana ement 5, 650
Task 2: Planning and Design of RTI System 0
Task 3: System Interface 0
Task 4: Hardware, Equipment, and Software, annual fee 89, 198 Task 5: Delivery and Installation of RTI System* 14, 028 Task 6: Training 0
Task 7: Reporting and Data 0
Other - Warrant Included Cost in Year 1 0
Credit: MDT Hardware Deployment 2,250
Credit: Local Project 8, 600)
Sales Taxes 5, 012
Year 1 S, stem Gases ToPa ROMMINNOM0:3$
ID
Year 1Task 4 Itemi anion Ifmite Amoun
Hardware, Open MDT 49,725
Licenses and CAD/AVL 13, 650
Hardware desktop computer 3, 600
Monitor 1 1, 005
Monitor 2 475
Mounting 210
SMS Provisioning Fee 1, 925
IVR Provisioning Fee 1, 800
Annual Service Fee - Software, Cloud CAD/AVL/RTPI 12, 110 Annual Fee - Cellular dataplan 2,520
SMS Annual Service Fee' 1, 250
IVR Annual Service Fee 928
ITaf
lJTfsffll X9, 198
Contract Cost by Year
Year 2 Amount
Task 1: General Project Management p
Task 2: Planning and Design of RTI System p
Task 3: System Interface p
Task 4: Hardware, Equipment, and Software* - Annual Fee 16, 808 Task 5: Delivery and Installation of RTI System* 0
Task 6: Training p
Task 7: Reporting and Data p
Other - Warrant Included Cost in Year 2 p
Year 2 System Costs Total 16,808
Year 3 Amount
Task 1: General Project Management p
Task 2: Planning and Design of RTI System 0
Task 3: System Interface p
Task 4: Hardware, Equipment, and Software* = Annual Fee 16, 808 Task 5: Delivery and Installation of RTI System* 0
Task 6: Training p
Task 7: Reporting and Data p
Other - Extended Warranty 2,590
Year 3 System Costs Total - 19,398
Year -4 Amount
Task 1: General Project Management 0
Task 2: Planning and Design of RTI System 0
Task 3: System Interface p
Task 4: Hardware, Equipment, and .Software* - Annual Fee 16,808 Task 5: Delivery and Installation of RTI System* 0
Task 6: Training p
Task 7: Reporting and Data p
Other - Extended Warranty 2,590
Year 4 System' Costs Total '.:= 19,398
Contract Cost by Year
Years Amount
Task 1: General Project Management 0
Task 2: Planning and Design of RTI System 0
Task 3: System Interface 0
Task 4: Hardware, Equipment, and Software* - Annual Fee 16, 808 Task 5: Delivery and Installation of RTI System* 0
Task 6: Training 0
Task 7: Reporting and Data 0
Other - Extended Warranty 2,590
Year 5 S stem Costs Total . _ 19, 398
Er
Proposed Milestones
Deliverable
Calculated As
Estimated Milestone
Completion Date
Amount
Project Milestone Schedule
Annual fees commence on the " In Service Date" as described in Exhibit " A" of the Agreement. Renewal fees commence on the annual anniversary of the " In Service Date".

Esimtated Milestone Completion Dates may be modified by the City from time to time in the City' s sole discretion. 0 8=
Three Year
1 2 3 4 5 6 Base Contract
Year 1 Total Total
Contract Execution, Delivery
Hardware Delivery & Install
System Acceptance per
of Preliminary Project Plan,
on at least 90%+ of fleet
Public Launch Exhibit "A" - " System Year 2 - Annual Renewal Year 3 - Annual Renewal Kick Off, meeting Acceptance Checklist"
20% Capital Fees 60% Capital Fees
20% Capital
Fees
100% Year 1Annual Fees 100% Year 2 Annual Fees 100% Year 3 Annual Fees 2/ 1/ 2020 5 1/ 2020 6 1/ 2020 6/ 15/ 2020 6/ 5/ 2Q21 7/ 15/ 021 16,808 17, 246 51,738 17, 246 16, 808 1 103, 0381 19,398 139,244 Annual fees commence on the " In Service Date" as described in Exhibit " A" of the Agreement. Renewal fees commence on the annual anniversary of the " In Service Date".

Esimtated Milestone Completion Dates may be modified by the City from time to time in the City' s sole discretion. 0 8=
EXHIBIT " D"

Minimum Scope of Insurance
Coverage shall be at least as broad as:

Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001).

Insurance Services Office form number CA 0001 ( Ed. 1/ 87) covering Automobile Liability, code 1 ( any auto).

Workers' Compensation insurance as required by the State of California.

Employer's Liability Insurance.

Minimum Limits of Insurance
Contractor shall maintain limits no less than:

General Liability: $ 1, 000,000 per occurrence for bodily injury, personal injury and property damage. The general aggregate limit shall apply separately to this project.

Automobile Liability: $1, 000,000 per accident for bodily injury and property damage.

Employer's Liability: $ 1, 000, 000 per accident for bodily injury or disease.

Deductibles and Self -Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by the City. At the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its officers, officials, employees and volunteers or (2) the Contractor shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses.
33-
04 000NO 9P
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Other Insurance Provisions
The general liability and automobile liability policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Endorsement:

General Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of work performed by or on behalf of the Contractor. General liability coverage can be provided in the form of an endorsement to the Contractor's insurance, or as a separate owner's policy.

Automobile Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of automobiles owned, leased, hired or borrowed by or on behalf of the Contractor.

For any claims related to this project, the Contractor's insurance coverage shall be primary insurance as respects the City, its officers, elected and appointed officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with it.

Each insurance policy required by this clause shall be endorsed to state that coverage shall not be canceled by either party, except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the City.

Each insurance policy shall be endorsed to state that the inclusion of more than one insured shall not operate to impair the rights of one insured against another insured, and the coverages afforded shall apply as though separate policies had been issued to each insured.

Each insurance policy shall be in effect prior to awarding the contract and each insurance policy or a successor policy shall be in effect for the duration of the project.

The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a material breach of contract on the Contractor's part.

Acceptability of Insurers
Insurance shall be placed with insurers with a current A.M. Best's rating of no less than A:VII and which are authorized to transact insurance business in the State of California by the Department of Insurance.
34- OF pEDOryp AF
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4 Verification of Coverage
Contractor shall furnish the City with original certificates and amendatory endorsements effecting coverage required by this clause. The endorsements should be on the City authorized forms provided with the contract specifications. Standard ISO forms which shall be subject to City approval and amended to conform to the City's requirements may be acceptable in lieu of City authorized forms. All certificates and endorsements shall be received and approved by the City before the contract is awarded. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements effecting the coverage required by these specifications at any time.

Subcontractors
Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.

AGREEMENT TO COMPLY WITH CALIFORNIA LABOR LAW REQUIREMENTS

1. Contractor acknowledges that the project as defined in this Agreement between Contractor and the City, to which this Agreement to Comply with California Labor Law Requirements is attached and incorporated by reference, is a " public work" as defined in Division 2, Part 7, Chapter 1 ( commencing with Section 1720) of the California Labor Code ("Chapter 1 "), and that this Agreement is subject to ( a) Chapter 1, including without limitation Labor Code Section 1771 and ( b) the rules and regulations established by the Director of Industrial Relations (" DIR") implementing such statutes. Contractor shall perform all work on the project as a public work. Contractor shall comply with and be bound by all the terms, rules and regulations described in 1( a) and 1( b) as though set forth in full herein.

3. Pursuant to Labor Code Section 1771. 4, Contractor shall post job site notices, as prescribed by regulation.

4. Pursuant to Labor Code Section 1773.2, copies of the prevailing rate of per diem wages for each craft, classification, or type of worker needed to perform the Agreement are on file at City Hall and will be made available to any interested party on request. Contractor acknowledges receipt of a copy of the DIR determination of such prevailing rate of per diem wages, and Contractor shall post such rates at each job site covered by this Agreement.

5. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1774 and 1775 concerning the payment of prevailing rates of wages to workers and the penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to the City, forfeit the maximum amount allowable by law for each calendar day, or portion thereof, for each worker paid less than the prevailing rates as determined by the DIR for the work or craft in which the worker is employed for any public work done pursuant to this Agreement by Contractor or by any subcontractor.

6. Contractor shall comply with and be bound by the provisions of Labor Code Section 1776, which requires Contractor and each subcontractor to ( 1) keep accurate payroll records and verify such records in writing under penalty of perjury, as specified in Section 1776, ( 2) certify and make such payroll records available for inspection as provided by Section 1776, and ( 3) inform the City of the location of the records.

7. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777.5, 1777.6 and 1777.7 and California Administrative Code title 8, section 200 et seq. concerning the employment of apprentices on public works projects. Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program. Within sixty ( 60) days after concluding work pursuant to this Agreement, Contractor and each of its subcontractors shall submit to the City a verified statement of the journeyman and apprentice hours performed under this Agreement. 36-36_ 04 QgDONpOe
A gp

8. Contractor acknowledges that eight (8) hours labor constitutes a legal day's work. Contractor shall comply with and be bound by Labor Code Section 1810.

Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to the City, forfeit twenty-five dollars ($ 25) for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight 8) hours in any one ( 1) calendar day and forty (40) hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code.

Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of 8 hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of 8 hours per day at not less than 1 and 1/ 2 times the basic rate of pay.

9. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, Contractor hereby certifies as follows:

I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract."

10. For every subcontractor who will perform work on the project, Contractor shall be responsible for such subcontractor's compliance with Chapter 1 and Labor Code Sections 1860 and 3700, and Contractor shall include in the written contract between it and each subcontractor a copy of those statutory provisions and a requirement that each subcontractor shall comply with those statutory provisions. Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor's compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages.

Contractor shall diligently take corrective action to halt or rectify any failure.

11. To the maximum extent permitted by law, Contractor shall indemnify, hold harmless and defend (at Contractor's expense with counsel acceptable to the City) the City, its officials, officers, employees, agents, independent contractors, and volunteers from and against any demand or claim for damages, compensation, fines, penalties or other amounts arising out of or incidental to any acts or omissions listed above by any person or entity (including Contractor, its subcontractors, and each of their officials, officers, employees and agents) in connection with any work undertaken or in connection with the Agreement, including without limitation the payment of all consequential damages, attorneys' fees, and other related costs and expenses. All duties of Contractor under this Section shall survive termination of the Agreement. 37—
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TRAVELER` One Tower Square, Q Hartford, Connecticut 06183 INSURING COMPANY: TRAVELERS PROPERTY CASUALTY CO. OF AMERICA NAMED INSURED: SYNCROMATICS CORPORATION
POLICY NUMBER:

POLICY EFFECTIVE DATE:

POLICY EXPIRATION DATE:

ISSUE DATE:

PREMIUM:

ZPP- 15R92563- 19- I5
01/ 20/ 19
01/ 20/ 20
11/ 13/ 19

0. 00

CHANGE ENDORSEMENT
Effective from 10/ 24/ 19 at the time of day the policy becomes effective.

THIS INSURANCE IS AMENDED AS FOLLOWS:

GENERAL LIABILTY COVERAGE
Adding form CG D2 47 - Scheduled Additional Insured ( Includes Products -Completed Operations If Required By Contract) to the policy as per attached.

NAME AND ADDRESS OF AGENT OR BROKER Countersigned by

J F WELCH INS SERVS INC
P. O. BOX 3217
RIVERSIDE CA 92509 Authorized Representative
DATE:

COMMERCIAL GENERAL LIABILITY
POLICY NUMBER: ZPP- 15R92563- 19- I5 ISSUE DATE: 11/ 13/ 19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

SCHEDULED ADDITIONAL INSURED

INCLUDES PRODUCTS -COMPLETED OPERATIONS IF

REQUIRED BY CONTRACT)
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART
NAME OF PERSON OR ORGANIZATION:

City of Redondo Beach
PROJECT/ LOCATION OF COVERED OPERATIONS:
415 Diamond Street
Redondo Beach, CA 90277

PROVISIONS
The following is added to SECTION II - WHO
IS AN INSURED:

Any person or organization shown in the a.

Schedule Of Additional Insureds And
Covered Operations that you agree in a
written contract or agreement to include as
an additional insured on this Coverage Part
is an insured, but only:
a. With respect to liability for " bodily
injury" or " property damage" that
occurs, or for " personal injury" caused
by an offense that is committed,
subsequent to the signing of that
contract or agreement and while that
part of the contract or agreement is in
effect; and
b. If, and only to the extent that, such
injury or damage is caused by acts or
omissions of you or your subcontractor
in the performance of " your work" on
or for the project, or at the location,
shown in the Schedule Of Additional
Insureds And Covered Operations, to
which the written contract or agreement
applies. Such person or organization
does not qualify as an additional insured
with respect to the independent acts
or omissions of such person or
organization.

The insurance provided to such
additional insured is subject to the
following provisions:

If the Limits of Insurance of this
Coverage Part shown in the Declarations
exceed the minimum limits required by
the written contract or agreement, the
insurance provided to the additional
insured will be limited to such minimum
required limits. For the purposes of
determining whether this limitation
applies, the minimum limits required by
the written contract or agreement will
be considered to include the minimum
limits of any Umbrella or Excess
liability coverage required for the
additional insured by that written
contract or agreement. This provision
will not increase the limits of insurance
described in Section III - Limits Of
Insurance.
b. The insurance provided to such
additional insured does not apply to:
1) Any " bodily injury", " property
damage" or " personal injury" arising
out of the providing, or failure to
provide, any professional architectural, engineering or surveying services, including:

COMMERCIAL GENERAL LIABILITY

Page 2 of 2 ends

Redondo Beach City CouncilDecember 20, 2022

Redondo Beach City Council
December 20, 2022