Stand Alone (SA) Version
Implementation & Service Agreement
202
Prepared for:
Jason Kilpatrick
202
1/11/2024
Document # 21843
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Introduction
Total Response Stand Alone (SA) Call Handling System. This document provides an overview of the implementation process, the responsibilities of both organizations in the process, and identification of key personnel who will be involved in ensuring a successful implementation of the system.
PowerPhone’s Proposed Solution
PowerPhone will implement a Total Response Stand Alone (SA) Call Handling Solution for City of Redondo Beach.
The delivered solution will include Total Response SA software for call handling and provide access to PowerPhone’s full range of educational services. The process to implement and realize the full benefits of the system will be led by a dedicated PowerPhone Implementation Manager assigned to your agency. Of critical importance to the success of this initiative is a close working relationship between PowerPhone and City of Redondo Beach to set objectives, fulfill deliverables, and secure full adoption of this system among all end users.
Ongoing use of the Total Response SA system will help ensure that your agency’s performance goals are met. You will be able to measure your success, identify areas for improvement, and get a complete view of call handling with tools and knowledge the Total Response SA system provides you.
Total Response SA Implementation Process
Implementing Total Response SA is a partnership between PowerPhone and City of Redondo Beach. PowerPhone will work closely with you in all phases of deploying your Total Response SA system, from installation to education to launch. PowerPhone will work with you to set a schedule of deliverables that brings you from “Kickoff” to “Go Live” as quickly as possible. To achieve this, it is important for all stakeholders at your agency to understand and agree to identified timelines.
Your agency will be assigned a dedicated PowerPhone Implementation Manager (IM) to bring Total Response SA to your agency. Our IMs have both deep experience in emergency communications and expert knowledge of Total Response SA. Keeping in consistent contact with your assigned PowerPhone IM is of vital importance. Below are the major milestones in your implementation project. Please note that these milestones are not inclusive of all the work a project may entail, and that tasks that fall within each milestone may overlap as we work to launch your Total Response SA system as soon as possible.
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
1. Kickoff. Not just a mere formality, the kickoff phase sets expectations for the project and puts your agency and PowerPhone on a path to success. During this phase, your assigned PowerPhone IM identifies who will be responsible for completing various tasks on the project and reviews deliverables and timelines.
This phase will also include a formal kick-off meeting to outline everything for all parties who will be involved in the project.
During the KOC (kick off call) you will be introduced to the project planning program site and added as an interactive team member. This site will allow you to view the project tasks from start to finish and will include task for you (customer) and your IM (Implementation Manager). The outline includes, Kick-off, Installation, Online Training, End User Training and Go Live. Another aspect of the KOC is to review the Site License Training Program and review best practices for your agency’s guide through courses. Together we will create a training plan for your agency.
2. Installation. Technical personnel at City of Redondo Beach will be fully empowered to install Total Response SA in the agency's operating environment. Your IM will provide you with installation instructions that will lead your personnel step-by-step through the process.
Your IM will guide the process and scheduling of the installations being sent. Installation of the program requires administrative access to the workstations. The install instructions and license will be included in an email from our Tech team. The program is downloaded to one workstation and then copied to removable drive and process is repeated for subsequent workstations. Both your IM and Technician will be available for any assistance during the installation process. Once your program is downloaded it will be ready for use.
3. Education. Your current telecommunicators and any new telecommunicators hired within the term of Annual Service Plan will have unlimited access to PowerPhone's full portfolio of self-paced online courseware through PowerPhone's Site Licensed Training (SLT) offering. This includes Total Response SA application training, Emergency Medical Dispatch, Fire Service Dispatch, Law Enforcement Dispatch, Call Assessment, and Continuing Education on specialized topics. Certification is available but not required.
During the KOC your IM will explore the SLT with you. A best practice program plan will be developed specifically for your agency’s needs. There are currently 2 course offerings that will train your agency staff in the use of the program. In addition to the SLT courses your IM will be available to schedule live webinar
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
trainings should your agency require them. You will be asked to provide a current roster to your IM to begin enrollments. A timeframe for enrollments and completion of courses will be established during the KOC.
4. Go Live. In the event of unresolved issues, technicians will be assigned based on the seriousness level of the problem to promptly resolve the issue within a specified time frame as follows. Once contacted for a priority one technical error, technical support personnel will attempt to resolve the question or problem immediately. If the question or problem cannot be resolved immediately, PowerPhone will provide a resolution or follow-up plan within 24 business hours. Emergency Support is available twenty-four (24) hours per day, seven (7) days per week for Priority 1 errors. Customer shall be provided with a technical support phone number A technical support representative will return the call within one hour. After all other milestones have been reached, your Total Response SA system is ready for production use. Your IM will coordinate a date for your go live and be available along with PowerPhone technicians to assist as City of Redondo Beach takes this critical step on the path to more consistent and effective call handling.
Once your agency has completed the courses as established by your agency and have had sufficient time to acclimate to the program you will set a go live date. A go live date is the time when your call-takers begin to process live calls utilizing the TR SA program. Once the installation is complete, the program is available to use. It is strongly encouraged to have your agency staff practice and become familiar with the program prior to setting the go live date. Working together with your IM you will determine when your team is trained and ready for processing live calls.
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Key Personnel and Responsibilities
PowerPhone will assign an Implementation Manager (IM) who will be in touch with you within 10 business days after this agreement is finalized. To streamline communication during the implementation process, your assigned IM will be the sole point of contact during implementation. If you have any questions before you are contacted by your IM, please contact your Account Manager:
Joe Dunn
Email: [email protected]
Phone: (203)988-1292
The primary point of contact for Total Response SA implementation at City of Redondo Beach shall be:
Jason Kilpatrick
Email: [email protected]
Phone: (310)376-3337
The primary point of contact at City of Redondo Beach shall be responsible for the following:
• working with the assigned PowerPhone IM on all phases of the project; • assigning tasks to internal stakeholders at City of Redondo Beach as needed to complete implementation project tasks; and
• coordinating all administrative and financial matters related to the implementation of Total Response SA at City of Redondo Beach.
Post Implementation
Once your Total Response SA implementation is complete, PowerPhone will continue to support your agency. After your project is complete, your PowerPhone IM will transition you to the dedicated PowerPhone Account Team that will assist you moving forward. Your Account Team will plan to meet with representatives from your agency twice a year to further assess usage, feedback, training, and other identified needs.
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Annual Service Plan
Your Annual Service Plan provides you with technical support for Total Response SA and access to PowerPhone's full portfolio of online training programs. Your Annual Service plan begins 30 days after signing this Implementation & Service Agreement or upon installation of the Total Response SA software, whichever occurs first. Once started, your Annual Service plan will be in effect on an annual basis. It will automatically be renewed each year to provide continuity in the use of the Total response software, training, and technical support.
Software Requirements
City of Redondo Beach agrees to purchase any necessary software licenses for components that are required to host Total Response SA. City of Redondo Beach also agrees to purchase any computer hardware necessary for hosting Total Response SA. If existing hardware is deemed serviceable at City of Redondo Beach, Total Response SA may be installed on that hardware at the agency's discretion.
General requirements for Total Response SA may be viewed here: https://powerphone.com/tr-sa-requirements/
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Pricing
Pricing detailed in this agreement expires on 2/1/2024
Total Response SA Pricing
Name Item Number Price QTY Subtotal
Total Response SA Full License TRCLF $999.00 6 $5,994.00 Site Licensed Training: Base
Enrollment Package
Initial pricing per agency for 2 call handling
workstations for 1 year.
TRLT2WS $8,999.00 1 $8,999.00
Site Licensed Training: Additional
Workstations
TRLTAWS $3,499.00 2 $6,998.00
$21,991.00
Total Response SA System Total $21,991.00
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Annual Service Plan Pricing
Pricing below is for the first 365 days of your Annual Service Plan. For new customers, the first year of your Annual Service Plan is included at no charge. After your initial service term expires, your Annual Service Plan payment will be due 30 days after your service renewal date. Pricing is subject to change over time. Any changes to your Annual Service Plan pricing will be clearly communicated prior to each renewal period.
Name Item Number Price QTY Subtotal
Annual Plan: Total Response Software
Amount customer will pay for Annual
Software Plan starting year 2 onward.
TRASWP $899.10 1 $899.10
Annual Plan: Site Licensed Training
Amount customer will pay for Annual Site
Licensed Training Plan starting year 2
onward.
TRATL $5,572.00 1 $5,572.00
Service Plan Credit
Credit reimbursement for first year of Annual
Service Plan
PPCREDIT-SP -$6,471.10 1 -$6,471.10
$0.00
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Payment Schedule
Payment # Milestone Amount Due Percentage
1 Total Response SA (Due net 30 days) $21,991.00 100%
• Agency approval code/ PO #:
• PowerPhone’s Federal Tax ID #: 06-1121538
• PowerPhone's W-9 Form: https://powerphone.com/powerphonew9 Payment Instructions
Pay by wire or ACH (Preferred)
Bank name Webster Bank
Bank address 28 Durham Rd, Madison,
CT 06443
Routing # 211170101
Make payable to PowerPhone
Business Checking
Account #
0009480375
SWIFT ID WENAUS31
Pay by check
Make payable
to
PowerPhone
Mailing address PO Box 911 Madison, CT
06443
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
Terms and Conditions
1. Contracting Parties. This Implementation Agreement ("Agreement") is binding between the Customer ("Customer" or "City of Redondo Beach") and PowerPhone as of the date this agreement is signed.
2. Incorporation by Reference and Integration. This Agreement is incorporated by reference into and governed by the terms and conditions of the most current PowerPhone Master Services Agreement ("Master Agreement"), which can be found at https://www.powerphone.com/msa. The provisions of this Agreement supersede any conflicting provisions contained in any other prior or concurrent written or oral agreements unless otherwise noted in this document.
3. Software, Professional Services, and Educational Services. Listed in the Pricing section above are the Software products, Professional Services, and Educational Services for which City of Redondo Beach is agreeing to pay for under the terms outlined in this document.
4. Definitions. Capitalized terms in this Agreement have the meaning ascribed to them in the Master Services Agreement unless defined otherwise herein.
5. Renewal. This Agreement shall commence on January 23, 2024 and expire January 22, 2026. Following the initial term, this Agreement shall be subject to automatic renewal for two additional one-year terms, unless the Customer provides written notice of termination at least thirty days prior to the expiration date of the current term. In no event shall this Agreement continue beyond January 22, 2028.
6. Confidentiality. Notwithstanding any other document incorporated herein, the parties agree that confidential or proprietary information does not include any information that is: 1. already known to the receiving party at the time of disclosure hereunder (other than from the other party hereto) as demonstrated by its written records; 2. now or hereafter becomes publicly known other than through acts or omissions of the receiving party, or anyone to whom the receiving party disclosed such information; 3. disclosed to the receiving party, by a third party, under no obligation of confidentiality to the disclosing party or any other party; 4. independently developed by the receiving party without reliance on the confidential information of the disclosing party as shown by its written records; 5. disclosed pursuant to law, including without limitation the California Public Records Act; 6. disclosed due to any rule, order, referral, or request, including without limitation any rule, order, referral, or request of City Council; 7. disclosed as part of the City’s customary contract approval process,
SA System Implementation & Service Agreement for City of Redondo Beach PO Box 911
Madison, CT 06443
ISAS112822
AGREED TO AND ACCEPTED:
IN WITNESS WHEREOF, the parties have caused their duly authorized representatives to sign this Agreement.
Please sign below indicating your acceptance of the terms of this Agreement and Authority to enter into this Agreement.
For City of Redondo Beach:
Signature: Date:
Name: Title:
For PowerPhone:
Signature: Date:
Name: Title:
William C. Brand Mayor
ATTEST:
______________________________
Eleanor Manzano, City Clerk
APPROVED AS TO FORM:
______________________________
Michael W. Webb, City Attorney
1/18/2024 | 6:06 AM PST
Account Manager Joe Dunn
1 MSA041223
Total Response Master Services Agreement
Last Revised: April 12, 2023
Agreement Structure
conditions to which the parties have agreed with
professional services (c
Additional terms shall be set forth in the Implementation & Service Agreement(s).
This Master Agreement, along with any Implementation & Service Agreement(s) executed by receipt
of and agree to be bound by the terms and conditions of the Agreements. Each Implementation & Service Agreement shall be subject to the terms and conditions of this Master Agreement and any conflicting terms on any pre-printed or standard terms of any Customer purchase order or other business processing document shall have no effect. To the extent any terms and conditions of this Master Agreement conflict with the terms and conditions of an Implementation & Service Agreement, the terms and conditions of this Master Agreement shall control, except where the Implementation & Service Agreement expressly states the intent to supersede a specific portion of this Master Agreement.
The Agreements are effective as of the earliest to occur of (a) your first access to the Software or (b) your execution of an Implementation & Service Agreement. If you access the Software that (i) you are an authorized representative of the company or entity with the authority to bind the entity to this Master Agreement, and (ii) the company or entity agree to this Master 2 MSA041223
Definitions
via its online
training platform.
executed by the parties which incorporate(s) by reference the terms of this Master Agreement, and describes order-specific information, such as description of the Software, Professional Services, Educational Services, subscription term, fees, and other terms as may be agreed to by the parties.
data conversion, system integration, and other consulting services. as Total Response SA) Computer Aided Call Handling application and its associated computer programs, utilities, and services.
Software, Professional Services, and Educational Services subject to an Initial Term and subsequent mutually agreed-upon renewal terms.
authorized by Customer to access the Software.
Scope of Work
Pursuant solely to the prices, terms, and conditions specified herein, PowerPhone hereby agrees to provide Customer with support for Software licenses purchased as part of Implementation & Service Agreement(s). Customers may also purchase training services as part of Implementation & Service Agreement(s) that shall be delivered via self-paced learning programs hosted
3 MSA041223
Software Licensing
Use of the Software for which a Service Plan is current is subject to the terms and conditions of Customer
via the maintenance and support services described herein shall also be subject to the terms and conditions of the Agreements.
Confidential & Proprietary Information
Customer agrees that aspects of the Software, Professional Services and Educational Services, including, but not limited to, the specific design and structure of individual computer programs or specific content covered during the delivery of Professional Services or Educational Services, constitute trade secrets and/or copyrighted material of PowerPhone. Customer agrees not to disclose, provide, or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of PowerPhone. Customer agrees to implement reasonable security measures to protect such trade secrets and copyrighted material. Customer agrees to use the Software, Professional Services, and Educational Services for the sole purposes set forth in the Agreements and during the term of the Agreements and for no other purpose and at no other time. Title to Software, Professional Services, and Educational Services and documentation shall remain solely with PowerPhone.
Warrantees & Limitation of Liabilities
LIMITED WARRANTY. PowerPhone warrants that for a period of one (1) year from the date of install from PowerPhone: (i) the Software substantially conforms to its published specifications.
Except for the foregoing, the Software is provided AS IS. This limited warranty extends only to Customer as the origin
repair, replacement, or refund of the Software. In no event does PowerPhone warrant that the Software are error free or that Customer will be able to operate the Software without problems or interruptions.
This warranty does not apply if the Software(a) has been altered, except by PowerPhone, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by PowerPhone.
4 MSA041223
Scope of Use
PowerPhone expressly reserves all rights in the Software, Professional Services, and Educational Services not specifically granted to Customer.
Software Operating License
Customer is granted a nonexclusive license to install the Software for internal use on appropriately configured equipment and to install, store, load, execute and display (collectively, Software Support Scope of Work
Customer may request to move the Software from one workstation or server to another and on most occasions at no additional charge. In the event Customer exceeds the number of permitted users or instances, Customer will pay PowerPhone the appropriate license fees for the additional usage.
Acceptance of Software License
It is understood that PowerPhone licenses instances of the Software. If Customer makes substantial beneficial use of the Software, it will be conclusively deemed accepted.
Software Technical Support
PowerPhone will provide access to a qualified support technician by telephone between 8:30 AM and 5:00 PM Eastern Time on normal business days at our primary business number 203.245.8911. Software support requests should be submitted by email to [email protected]. E-mail will be answered between the hours of 8:30 AM and 5:00 PM Eastern Time on normal business days.
In addition, support may be provided by telephone and may be supplemented by the use of rem
the question or problem immediately. If the question or problem cannot be resolved immediately, PowerPhone will provide a resolution or follow-up plan within 24 business hours. 5 MSA041223
Emergency Support is available twenty-four (24) hours per day, seven (7) days per week for Priority 1 errors. Customer shall be provided with a technical support phone number A technical support representative will return the call within one hour.
Technical support provided by the Agreements are limited to the function and operation of the current versions of PowerPhone software applications. It does not extend to issues related to configuring or maintaining other software applications or to the networking environment.
Software Support Response Process
PowerPhone will exercise commercially reasonable efforts to correct any error reported by Customer in the then-current, unmodified release of the software in accordance with the priority level assigned by PowerPhone and agreed to by both parties. PowerPhone reserves the right to determine classification on any reported error.
Software Error Defined Priority Levels
uses a complete loss of Software
access and/or significant functionality at a majority of workstations, or at a sufficient number of workstations that results in an inability for the Customer to use the Software such as protocol access not being available. The Customer is encouraged to err on the side of caution when encountering an issue and notify PowerPhone immediately. undesired behavior, but not enough to disrupt system function or negatively impact overall operations.
-urgent event or error that does not result in any
noticeable breakdown of the Software Product; or a Customer request for assistance in installing the Software Product on new or replacement machine. (a) Priority 1 Response. PowerPhone shall promptly commence the following procedures:
(i) assign PowerPhone engineer(s) to correct an error;
(ii) provide Customer with periodic updates on the status of the corrections; and 6 MSA041223
(iii) initiate work to provide Customer with a workaround or fix. (b) Priority 2 Response. PowerPhone shall exercise commercially reasonable efforts to address the error or request. PowerPhone will attempt to resolve an identified error in a reasonable amount of time. Resolution may take the form of a future version or database release of the Software.
(c) Priority 3 Response. PowerPhone may include the fix/enhancement for an error in a subsequent major release of the Software. PowerPhone will work with the Customer to schedule time to provide resolution to an installation related request.
Software Product Updates
PowerPhone will make available to the Customer any software patches, corrections, improvements, or updates to the Software for which a Service Plan is active and paid in full by the Customer.
Electronic Access
PowerPhone shall grant to the Customer the right to access such electronic distribution services as PowerPhone deems appropriate. These distribution services may include electronic mail, or access via the Internet to files and documents. It shall be the responsibility of the Customer to maintenance services, including the internet connectivity to facilitate remote access.
Software Custom Programming and Consulting Services
If Customer requires professional services for configuration in connection with the Software after successful completion of project implementation, PowerPho be made available to the Customer for an additional 2 hours of remote assistance at 30-minute increments annually. Beyond the allotted time, the regular hourly rate will be charged for a mutually agreed upon time frame and can include travel and reasonable expenses.
7 MSA041223
Excluded Services
The maintenance service to be provided by PowerPhone under the Agreements will not include maintenance necessary due to failure or replacement of software and hardware products not supplied by PowerPhone or not covered under the Agreements. Software, Professional Services, and Educational Services provided by PowerPhone that are outside the scope of and/or specifically excluded by this Master Agreement or an Implementation & Service Agreement shall be invoiced by PowerPhone at a rate determined by PowerPhone based on the nature of the service(s).
Disclaimer of Warranties and Limitation of Liability
Outside of those expressly written herein, PowerPhone hereby disclaims all warranties with regard to the Software, Professional Services, and Educational Services provided hereunder, including all implied warranties of merchantability and fitness for particular purpose and all obligation or liabilities on the part of PowerPhone for damages, including, but not limited to, consequential, incidentally, special, or indirect damages arising out of or in connection with the use or performance of the software and annual service plan, including, but not limited to, loss of use, revenue, profit, or data.
Delay
PowerPhone shall not be liable for any delay in the provision of the Software, Professional Services, and Educational Services described herein due to any cause beyond its control. Such causes include, but are not limited to strike, acts of God, lot failure, acts of the Customer, etc. In the event PowerPhone is unable wholly or partially to perform its obligations pursuant to the Agreements because of any cause beyond its control, PowerPhone may terminate the Agreements without liability to Customer.
8 MSA041223
Service Plan Term
The Initial Term of the Service Plan begins upon the first to occur of the following: (i) completed installation of the software; or (ii) 30 days after signature of an Implementation & Service Agreement. The Initial Term of the Service Plan remains in effect for 365 days after commencement, unless other Service Plan terms have been agreed to in an Implementation & Service Agreement between PowerPhone and the Customer. The Service Plan will renew automatically upon its expiration for an additional term of 365 days, unless the Customer requests cancelation of the Service Plan in writing no later than 30 days prior to expiration of the current Service Plan term. If the Customer does not cancel the renewal of a Service Plan at least 30 days prior to the renewal date, the Service Plan renewal will be deemed accepted and agreed to by the Customer. All renewal terms accepted and agreed to by the Customer shall commence upon the date of expiry from either the Initial Term or any subsequent renewal terms that have been agreed to. PowerPhone reserves the right to unilaterally terminate the Agreements in the event the Customer fails to adhere to its terms and conditions within 30 days of being advised in writing that they are in breach of these terms and conditions in use of the services and licensing. In addition, PowerPhone reserves the right to discontinue the Service Plan at the time of renewal of the Service Plan.
Governing Law
govern all claims and disputes
under the Agreements, including breach of contact claims and claims under state consumer protection laws, unfair competition laws, implied warranty laws, for unjust enrichment, and in tort. Nothing contained herein will be deemed to be a waiver of any right that may exist to remove an action filed in state court or federal court.
MSA041223
CERTIFICATE HOLDER
© 1988-2010 ACORD CORPORATION. All rights reserved.
ACORD 25 (2010/05)
AUTHORIZED REPRESENTATIVE
CANCELLATION
DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE
JECT LOC PRO- POLICY
GEN'L AGGREGATE LIMIT APPLIES PER:
CLAIMS-MADE OCCUR
COMMERCIAL GENERAL LIABILITY
GENERAL LIABILITY
PREMISES (Ea occurrence) $ DAMAGE TO RENTED
EACH OCCURRENCE $
MED EXP (Any one person) $
PERSONAL & ADV INJURY $
GENERAL AGGREGATE $
PRODUCTS - COMP/OP AGG $
DED RETENTION $
CLAIMS-MADE
OCCUR
$
AGGREGATE $
UMBRELLA LIAB EACH OCCURRENCE $
EXCESS LIAB
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required) INSR
LTR TYPE OF INSURANCE POLICY NUMBER POLICY EFF
(MM/DD/YYYY) POLICY EXP(MM/DD/YYYY) LIMITS
WC STATUTORY LIMITS OTHER
E.L. EACH ACCIDENT
E.L. DISEASE - EA EMPLOYEE
E.L. DISEASE - POLICY LIMIT
$
$
$
ANY PROPRIETOR/PARTNER/EXECUTIVE
OFFICE/MEMBER EXCLUDED?
(Mandatory in NH)
If yes, describe under
DESCRIPTION OF OPERATIONS below
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY Y / N
AUTOMOBILE LIABILITY
ANY AUTO
ALL OWNED SCHEDULED
HIRED AUTOS NON-OWNED AUTOS AUTOS
AUTOS
COMBINED SINGLE LIMIT
BODILY INJURY (Per person)
BODILY INJURY (Per accident)
PROPERTY DAMAGE $
$
$
$
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR
ADDL
WVD
SUBR
N / A
$
$
(Ea accident)
(Per accident)
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
The ACORD name and logo are registered marks of ACORD
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
INSURED
PHONE
(A/C, No, Ext):
PRODUCER
ADDRESS:
E-MAIL
FAX
(A/C, No):
CONTACT
NAME:
NAIC #
INSURER A :
INSURER B :
INSURER C :
INSURER D :
INSURER E :
INSURER F :
INSURER(S) AFFORDING COVERAGE
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
07/18/2023 AP INTEGO INSURANCE GROUP, LLC AP Intego Insurance Group, LLC 888-289-2939 375 Woodcliff Dr. [email protected] Suite 103 Fairport NY 14450 PowerPhone Inc 1321 Boston Post Rd Madison CT 06443 The Standard Fire Insurance Company 19070 A UB4T694440 05/19/2023 05/19/2024 1,000,000 1,000,000 1,000,000 Redondo Beach Police Department
401 Diamond Street Redondo Beach CA 90277 Clear All
07/18/2023
The Stone Agency
350 Goose Lane
P. O. Box 309
Guilford CT 06437
Kimberly Powell
(203) 453-2701 (203) 458-7009
[email protected]
PowerPhone Inc.
1321 Boston Post Road
Madison CT 06443
Lloyds of London 32727
23-24
A
Pollution Liability $5,000,000
ESL0039649504 04/17/2023 04/17/2024
5,000,000
250,000
10,000
5,000,000
5,000,000
5,000,000
Employee Benefits 2,500,000
A ESL0039649504 04/17/2023 04/17/2024
Nonowned Liab BI 5,000,000
A
Cyber & Privacy Liability
Professional Liability E&O ESL0039649504 04/17/2023 04/17/2024 Cyber Limit 5,000,000
Professional Limit 5,000,000
Deductible 15,000
Redondo Beach Police Department is additional insured.
Redondo Beach Police Department
401 Diamond Street
Redondo Beach CA 90277
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
INSURER(S) AFFORDING COVERAGE
INSURER F :
INSURER E :
INSURER D :
INSURER C :
INSURER B :
INSURER A :
NAIC #
NAME:
CONTACT
(A/C, No):
FAX
E-MAIL
ADDRESS:
PRODUCER
(A/C, No, Ext):
PHONE
INSURED
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$
PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)
COMBINED SINGLE LIMIT
AUTOS ONLY
AUTOS ONLY AUTOS
NON-OWNED
OWNED SCHEDULED
ANY AUTO
AUTOMOBILE LIABILITY
Y / N
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under
ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTHSTATUTEPER
(MM/DD/YYYY) LIMITS
POLICY EXP
(MM/DD/YYYY)
POLICY EFF
LTR TYPE OF INSURANCE POLICY NUMBER
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)
EXCESS LIAB
UMBRELLA LIAB EACH OCCURRENCE $
AGGREGATE $
$
OCCUR
CLAIMS-MADE
DED RETENTION $
PRODUCTS - COMP/OP AGG $
GENERAL AGGREGATE $
PERSONAL & ADV INJURY $
MED EXP (Any one person) $
EACH OCCURRENCE $
DAMAGE TO RENTED
PREMISES (Ea occurrence) $
COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:
POLICY
PROJECT LOC
CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY)
CANCELLATION
AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.
CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED
AUTOS ONLY
07/18/2023
The Stone Agency
350 Goose Lane
P. O. Box 309
Guilford CT 06437
Kimberly Powell
(203) 453-2701 (203) 458-7009
[email protected]
PowerPhone Inc.
1321 Boston Post Road
Madison CT 06443
Lloyds of London 32727
23-24
A
Pollution Liability $5,000,000
ESL0039649504 04/17/2023 04/17/2024
5,000,000
250,000
10,000
5,000,000
5,000,000
5,000,000
Employee Benefits 2,500,000
A ESL0039649504 04/17/2023 04/17/2024
Nonowned Liab BI 5,000,000
A
Cyber & Privacy Liability
Professional Liability E&O ESL0039649504 04/17/2023 04/17/2024 Cyber Limit 5,000,000
Professional Limit 5,000,000
Deductible 15,000
Redondo Beach Police Department is additional insured.
Redondo Beach Police Department
401 Diamond Street
Redondo Beach CA 90277
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
INSURER(S) AFFORDING COVERAGE
INSURER F :
INSURER E :
INSURER D :
INSURER C :
INSURER B :
INSURER A :
NAIC #
NAME:
CONTACT
(A/C, No):
FAX
E-MAIL
ADDRESS:
PRODUCER
(A/C, No, Ext):
PHONE
INSURED
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$
PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)
COMBINED SINGLE LIMIT
AUTOS ONLY
AUTOS ONLY AUTOS
NON-OWNED
OWNED SCHEDULED
ANY AUTO
AUTOMOBILE LIABILITY
Y / N
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under
ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTHSTATUTEPER
(MM/DD/YYYY) LIMITS
POLICY EXP
(MM/DD/YYYY)
POLICY EFF
LTR TYPE OF INSURANCE POLICY NUMBER
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)
EXCESS LIAB
UMBRELLA LIAB EACH OCCURRENCE $
AGGREGATE $
$
OCCUR
CLAIMS-MADE
DED RETENTION $
PRODUCTS - COMP/OP AGG $
GENERAL AGGREGATE $
PERSONAL & ADV INJURY $
MED EXP (Any one person) $
EACH OCCURRENCE $
DAMAGE TO RENTED
PREMISES (Ea occurrence) $
COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:
POLICY
PROJECT LOC
CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY)
CANCELLATION
AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.
CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED
AUTOS ONLY