City of Redondo Beach Approved:
Class Specification Resolution: CC-2402-006
INFORMATION SYSTEMS SPECIALIST
DEFINITION
Under general supervision from the Information Technology Operations/Infrastructure Manager or designee, installs and maintains computer infrastructure systems, servers, storage, network and related equipment; performs technical and administrative work in administering the City’s network infrastructure and core information systems; provides technical guidance to computer technicians as necessary; and performs related work as required.
EXAMPLES OF DUTIES
• Installs, upgrades, troubleshoots and maintains City wide infrastructure for Windows-based personal computer hardware, software and applications including but not limited to servers, storage, backups, virtualization environments, Active Directory, email, DHCP, DNS, security appliances/applications and other infrastructure systems; • Maintains and supports the City’s computer network infrastructure which includes providing network for workstations, servers and cloud applications, for City users • Monitors and maintains the data communications network and server infrastructure to ensure the environment functions properly; as an escalation contact, assists all City departments with software and hardware support through periodic installation, maintenance, upgrades and troubleshooting of complex equipment and software;
• Provides support for personal computer, printer and print queue problems and malfunctions and take appropriate corrective action
• Makes recommendations regarding the purchase of computer equipment • Works with and supervises the installation and repair work from outside vendors • Refurbishes and rebuilds older computer equipment as necessary; including printers, components and software
• Maintains user and technical documentation
• Prepares reports and other related information as required • May be required to work shifts for project-related work and receive emergency calls after hours and on weekends and/or holidays.
• Delivers responsive and effective internal and external customer service while solving problems and proactively creating sustainable solutions to issues • Conducts duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
• Supports the City’s mission, goals, policies and objectives • Supports the City’s core values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility
• Performs other related duties as required
CLASSIFICATION
This position is designated as Classified and is exempt from coverage under the Fair Labor Standards Act (FLSA) overtime regulations.
MINIMUM QUALIFICATIONS
Knowledge of: Managing projects for, operating and maintaining complex computer infrastructure including virtual servers, cloud servers, M365, Active Directory, DNS/DHCP, backups, physical servers and storage, networks, cybersecurity practices and tools and other related equipment in support of Windows clients; VMware, Cisco/Meraki, Infoblox, MDM, Veeam and RingCentral familiarity is a plus;
Ability to: Meet the physical employment standards for the classification; install, maintain, operate and configure computer hardware and software; provide support for the City’s computers and users; troubleshoot personal computer and hardware problems and malfunctions and offer recommendations; effectively understand and follow oral and written directions; communicate clearly and concisely , both orally and in writing; establish and maintain effective working relationships with others; operate a motor vehicle in the State of California; and lift equipment weighing fifty (50) or more pounds.
Education and Experience: This position requires a high school diploma or G.E.D. and at least three (3) years of technical experience in performing a full range of infrastructure support and networking activities including experience in complex windows-based server environments. One year of experience may be substituted by a Bachelor’s degree. Must possess a valid California driver’s license at all times.