Redondo Beach City Council
May 21, 2024

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH

6. At the end of the day after the Post Trip Inspection is completed, the PINK copy is to be left in the vehicle for the next morning driver to review and the WHITE copy is to be turned into the supervisor/ dispatch.

This will allow the morning driver the opportunity to see what defects the previous driver wrote up).

7. Whenever a repair is done, the mechanic will check and sign off on the defect which was reported on the WHITE copy of the DVIR and file this with the repair order in the vehicle file. The mechanic must also check off the repaired items on the PINK copy on the bus.

54. Sick Passengers:

If a passenger is sick on the bus, the driver must pull over immediately in a safe place, and call into dispatch informing them of this. Check with the passenger if they require medical assistance. If assistance is required, advise dispatch, who will call 911.

Immediately dump the kitty litter over the spilled body fluid, and instruct the passenger/s to move to another seat. Do not inhale while dropping the kitty litter and do not touch any of the body fluid.

Then continue on route until a replacement bus meets you to do a bus exchange. The bus is returned to the location and tagged for utility personnel or mechanic to clean up.

The bus cannot go back into service until the body fluid is cleaned up correctly.

Requirement: All drivers are to ensure they have at least one bag of Kitty litter on their bus when doing their pre -trip inspection.

55. Passing - Up Bus Stops:

Skipping stops is prohibited. Only buses full to capacity and approval from dispatch can pass a stop.

56. Pedestrians:

You must always yield the right of way to pedestrians crossing the street regardless of whether they are at a marked crosswalk or not. Pedestrians may stop/ change direction back into the path of the bus. Always use caution, until they are well clear of the bus.

Watch for pedestrians emerging between or around large vehicles.

57. Recovery Time:

Recovery time is the time between the scheduled arrival of one trip and the scheduled start of the next trip. This time is to allow for recovery of lost time, and provide appropriate headway spacing. This is not break time, or personal time, but may be used as such if there is waiting time before the next scheduled departure. You should return to the bus with enough time to board passenger.

Note: Never leave an unattended bus with passengers on board, and always advise dispatch that you will be away from the bus.

58. In Service Driver Relief:

Drivers are never to wait at the relief point if the relief driver is running late. Continue in service, but advise dispatch. The relief driver will be required to meet you on route.

59. Extra Board:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
An Extra Board ( EB) position is selected by bid. This position requires the driver to be qualified to drive all Fixed route and DAR routes. This position fills in for drivers when they are sick, on vacation, or an open bid. The driver should be flexible with their hours, as the hours can change depending on the requirement on the day.

60. Railroad Crossing:

Remember anytime can be train time, whenever you approach a railroad crossing LOOK, LISTEN, LIVE.
1) Slow down upon approach.
2) Activate your 4 -way flashers at least 100 feet from the railroad crossing. 3) Come to a complete stop no less than 15 feet, nor more than 50 feet from the crossing marker stop sign, black and white X shaped crossbuck etc. If you are unable to get a clear view in either direction after the initial stop has been made, you may move up to a point ( NOT THE TRACK) where you may determine that no train is approaching.
4) Pull the bus to the right side of the lane.
5) Listen and look in both directions for approaching trains. Open the front door of the bus to improve your ability to see and hear an approaching train. Look for a second train. 6) Stop and wait for approximately 30 seconds.
7) Proceed only if the track is clear, the arms are up and signals are off. Make sure there is no traffic ahead which might prevent you from completely crossing the tracks. 8) When it is clear, close the door and cross only when all tracks are clear.

RAILROAD XING PROCEDURES SPECIFIC TO THE XING ON SEPULVEDA BLVD AFTER LEAVING PLAZA EL SEGUNDO.
9) When traveling West on Park Place Drive to Sepulveda, you must be in the outer turning lane. 10) Put on your 4 -way flashers immediately as you start to make the turn, this will warn vehicles behind you, you are preparing to stop.
11) Pull from the intersection, slowly, do not speed up. 12) Come to a complete stop in this same lane; do not merge to the curb lane, or inner turning lane. 13) Follow the same rules as points 3 thru 8.
14) Upon pulling from the railroad crossing, merge one lane to the left, to make the left turn onto Rosecrans. Remember to stay in the outer turning lane, as your first service stop is just after you make the left hand turn.

61. Rules of the Bus:
1) Fixed Routes:
a) Operators should not allow any passengers to stand behind the yellow standee line. b) Operators are to ensure that customers have moved as far to the rear as possible and are not seated on the floor.
c) Operators should not allow any person to occupy a position that will interfere with your vision to the front or sides, or in the outside rear view mirrors (i. e., they must stand behind the yellow line).
d) Children 6 and under must be accompanied. If a child attempts to board and there is no adult escort, board the child and notify Dispatch immediately for instructions.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
e) When necessary Operators should request priority seating for the elderly or disabled passengers.
f) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.
2) Dial -A -Ride ( DAR):
a) DAR operators are expected to make sure that they are standing outside the vehicle at the passenger door to assist passengers boarding and exiting from the vehicle. If the passenger refuses assistance, you are still required to stand by the door. b) Always tell the passengers to watch the step and hold on to the hand rails. c) Ensure the passenger is seated and secured preferably with seatbelts before putting the vehicle in motion.
d) A vehicle should not be put in motion until the doors are closed. The doors should not be opened until the vehicle is at a complete stop. e) Warn passengers to wait until the vehicle comes to a complete stop before attempting to stand.
f) During darkness and whenever otherwise deemed necessary, you should ensure that the interior lighting is sufficient for customers to enter and exit safely. This is to be done by leaving the adequate number of interior lights on while in transport.
g) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.

62. Service Animals:

Service or guide animals necessary for travel by passengers with disabilities are allowed on all vehicles. As a reminder, please educate all drivers that when picking up a customer with a service animal, the following question can only be asked:

Is this your service animal?
If the passenger replies, " yes", the passenger is allowed to board vehicle with service animal. No other inquiries are necessary.

All animals must be in the possession or care of the passenger and must not interfere with, disrupt or disturb service on the vehicle. Please also share the following information with all staff in regards to small pets and non -service animals:

1. Small animals such as birds and cats must be secured in a commercially made pet carrier or cage that can be safely placed on the passenger's lap and does not require a separate seat

2. Glass, breakable or homemade carriers are not permitted

3. The animal must be completely enclosed within the pet carrier or cage at all times.

4. The pet carrier or cage must completely prevent the animal from escaping or physically contacting another passenger.

5. The pet carrier or cage must be constructed so that no bedding material or pet waste can exit

63. TAP IAT Cards:

The following TAP transfer cards ( please see below) are to be issued for the Marine, Doulas and Aviation Stations to any CASH paying passenger transferring to Metro Greenline rail lines ONLY. This card is not

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TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
valid on any bus lines and is programmed to allow passengers through the locked turnstile ONE time only, and then it becomes invalid.

Each driver will be issued these TAP cards at the beginning of their shift. You will need to sign for receipt of these TAP Cards. At the end of your shift, you will be required to return the left over TAP transfers back to dispatch, and will again have to sign for the returned cards.

When selling a TAP card, you will need to record this on your trip sheet under the column marked " TAP".

The number of TAP transfers sold must add up to the number returned back to dispatch. i. e. issued 5 — sold 3 — 2 should be returned). As these TAP transfers have a monetary value, control is very important. Do not leave these on the bus unattended at any time.

When a passenger requests to transfer to one of the rail lines, collect the appropriate fare, and issue them one of these new cards. You are only allowed to issue one transfer to each paying passenger, DO NOT issue a TAP and Interagency transfer.

Ticket must he loaded with a valid fare
product and must be tapped on bus farebox
or rail validator/ turnstile at every boarding.
n Nos valid unim is rehox or rail validamrl sutttsti le displays I Valid fare producs loaded on ridoet
n Suhjxt so TAP catdhofder agreemenr located at f aptogayen.

Call 866. 8x7. 8646 ( or custor r service or visit iaptaVxet.

Ticket is not reloadabie.

64. Wheelchair Boardina' s:

Drivers are required to call into dispatch whenever you pick up and drop off wheelchair passengers. This information is to be called in at the time of the pickup and drop off, and not after the bus has left the stop.

Below is the information that must be relayed over to dispatch:
1) Time of pick up.
2) Location of pick up.
3) Time of drop off.
4) Location of drop off

65. Fueling Buses:

All buses are to be fueled by the drivers when the fuel levels get too low. Fueling should be done at least once per shift. The times for fueling can be advised through dispatch, and can be found on your paddles.

This includes all DAR ( WAVE) drivers.

It is imperative that buses are maxed out when fueling, filling the tank all the way, between 360OPSI and 4000PSI. Partial fueling is only allowed when authorized by dispatch or a supervisor.

You are required to advise dispatch prior to going to fuel.

No passengers are allowed on the vehicle when fueling

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
If you' re unable to fuel a bus for any reason, especially late at night, yiou are to let dispatch know immediately.

For the drivers who depart LAX ( 7: 45pm & 8: 30pm) to end off at PV, if you do not have any passengers on your bus ( you cannot refuse a ride to anyone at Aviation Station travelling to LAX) when departing Aviation Station ( 7: 22pm & 8: 07pm buses), and only if authorized by dispatch or supervisor, you may go and fuel at LAX on route back to the LAX layover. This can only be done if authorized. Again, ensure you follow the steps 1 through 4 when fueling.

Additional Procedures:

FR and DAR:

Situation 1: Vehicle leaves and returns ( e. g. from Pier back to Pier) to same location to fuel.

Record miles when leaving route location and upon return ( fueling miles) Record hours when leaving route location and begins next trip.

Situation 2: Vehicle stops to fuel along route ( e. g. 109 from LAX or 102 from Pier) or normal deadhead to/ from in- service point.

Record no fueling miles
Record time spent fueling vehicle only as fueling hours arrival time / departure time)
Situation 3: Vehicle departs to fuel from end of route ( vehicle out of service) and returns to the yard.

Record miles when leaving the layover/ last point to the fuel station.

Record time when leaving the layover/last stop to time when fueling is completed. .

Situation 4: Vehicle is fueled by an EB, mechanic or Supervisor and not going to into service.

No hours or miles should be recorded.

Additional fueling information has been printed on the rear of your trip sheets Administering the Policy
When at the fuel station, you must contact Dispatch and inform them that you are fueling. The following information must be relayed to dispatch. .
a) Time and mileage out of service to fuel station.
b) Time and mileage at fuel station
c) Gallons/ PSI and dollar amount
d) Get a copy of the receipt, ( write the bus# and miles on the receipt). This receipt is to be handed into dispatch when your return after your shift
e) Time departing fuel yard.
f) Time and miles back in service.

You are to record the fueling time out and time in on your trip sheet. This information must correspond to the information given to dispatch.

66. Shoppinq Carts:

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TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
Do not refuse a passenger that wants to bring a shopping cart on the bus. If you are unsure, contact dispatch! Use lift assistance if necessary! Failure to do so will result in disciplinary action! Carts should be secured at all time, either folded up between the seats, secured on the seat next to the passenger ( DAR only) or secured in the wheelchair section of the bus. For Safety reasons, carts cannot block the isle.

Discipline:

Violations of Transportation Concepts rules and policies may subject Drivers to Disciplinary Actions up to and including termination. See Employee Handbook for further clarification.

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ARIA.

D. Project Management, Qualifications, and References
Key Personnel Assigned to Beach Cities Transit
Brett Baum, Project Manager
Although Transportation Concepts offers extensive corporate supports our a
experience in contract operations is that the overall quality of service is only as good as the local team. To this end, TC offers Mr. Brett Baum, an experienced and professional Manager with over 20 years of transit management, 9 of which have been dedicated to the City of Redondo Beach, to continue as the leader of the BCT project team, He will have direct responsibility for this contract and serve as the direct liaison with the City of Redondo Beach staff as well as service ambassador for the BCT services on behalf of the City.

Brett Baum, as Project Manager is the leader who works as - an extension of the City of Redondo Beach Transit Manager to deliver the best possible service to the community and ensure all the goals and objectives are met. Through effective management and team work the Project Manager operates
the service hours within the City budget and insures
compliance with all regulatory standards. Utilizing the collective information from the TC team, the Project Manager provides a clear view of the current operation and articulates the projected forecast of the BCT to the City of Redondo Beach;s Transit Manager. The Project Manager is responsible for all aspects of the operation including assisting the City with; NTD reporting, coordination with system planning, marketing, representation and oversight of all transit related projects and issues.

On- site support positions available to Brett will continue to include maintenance, safety/training, operations supervision and dispatch/ clerical. The local team will be thoroughly supported by the corporate staff as described further in this proposal. This local team has continued to strengthen over the last 10 years as we have been driven to strive to exceed the City of Redondo Beach; s expectations. We are committed to continue over the next 5 years in our continued quest to exceed your expectations and constantly strive for a world class operation. Mr. Baum's resume, along with his certifications and references is included at the end of this Section.

Steve Purchase, Maintenance Manager — Purchase has over 12 years of experience in shop maintenance management He has hands on experience with similar fleets and clearly understands regulations relative to maintaining the BCT fleet. Mr. Purchase is in the process of becoming an ASE Master Technician and is well versed in diagnostics relative to preventive maintenance and vehicle repair. He has hands on experience scheduling maintenance in both a manual and automated shop environment.

In addition, he has a proven track record of shop management, employee scheduling, inventory control, and warranty procedures. He will continue to be instrumental in working with the City of Redondo Beach as the assigned Maintenance Manager by supporting the BCT local management team and will continue to commit 50% of his time Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
at the location to provide that " hands on" management support Mr. Purchase' s resume, certifications and references are included at the end of this section as well.

George Raya, Maintenance Supervisor - Mr. Raya has 28 years of fleet maintenance experience. He has hands on experience diagnosing and repairing alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated BCT fleet Mr. Raya will be 100% dedicated to the Beach Cities Transit operation He will continue to provide management oversight of the maintenance efforts of the Beach Cities Transit and provide regular maintenance quality assurance reviews relative to contractual and regulatory compliance. He will coordinate with Brett Baum and will report to and be supported by Steve Purchase, our Maintenance Manager to ensure that all maintenance work is being conducted in accordance with Regulatory, Company and City Standards. Mr. Raya' s resume and references are included at the end of this section.

Richard Gwin, Safety Trainer
Mr. Richard Gwin has 24 years of experience in Safety Training and will continue to be 100% dedicated to the BCT project Richard has held several Safety and Training positions over the years in Roseville, Modesto, Pasadena and Lancaster. Richard will continue to be responsible to provide all new hire and reoccurring training to existing vehicle operators. Mr.

Gwin is a TSI instructor and has been completed training as a DOT instructor in bus operator training, the smith system trainer program, as well as the DMV employer testing program. Richards resume, certifications and references are included at the end of this section.

Christopher Lamp, Operations Supervisor
Mr. Lamp has over 11 years experience as an Operations Supervisor.

Although he has only been a part of the TC team in Redondo for the last year, Christopher actually worked with TC at a previous contract we had with Los Angeles METRO. We have watched ChristophWs career grow and are pleased to have him back in an Operations Supervisor role for the Beach Cities Transit operation. Christopher is responsible for daily supervision of the F xed Route and Dial a Ride operation, insuring trip completion, ontime performance, and 100% pull out success each operating day. He responds to incidents in the field to include accidents, vehicle break downs and potential passenger delays.

Christopher has a Transit Management Certification from the University of Pacific. His resume, certifications and references are included at the end of this section as well.

Ernesto Lizarraga, Operations Supervisor
Mr. Lizarraga has 7 years experience as an Operations Supervisor for the BCT operation. Like Mr. Lamp, Ernesto is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Ernesto started his transit career as a bus operator for Los y
Angeles METRO in 2011. Ernesto" s resume, certifications and references are included at the end of this section.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AWt
Jorge Lopez, Operations Supervisor
Mr. Lopez has 7 years experience as an Operations Supervisor, 6 of those years for the BCT operation. Jorge is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Jorge started his transit career as a bus operator for a contractor operating METRO in 2011. Jorge' s resume, certifications and references are included at the end of this section.

Ability to Retain Management Personnel
Transportation Concepts has a successfully track record of retaining our Managers. What sets our company apart is that we not just talk about caring for our people, we show it.

The majority of our Managers have been with our company for 15 or more years. In fact Brett Baum has been with TC for over 20 years. We provide a very fair compensation package and offer annual bonuses based upon performance. We empower our managers, providing them with support, guidance, executive coaching and leadership training. Like all of our employees we invest the time and resources necessary to insure their success.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

BRETT BAUM

PROJECT MANAGER
STRENGTH Managing employees, exceeding contractual obligations & operations SKILLS SUMMARY . Highly proficient in FTA triennial, NTD, and Drug and Alcohol audit preparation 100% success with CHP inspections.

Comprehensive understanding of ADA regulations and requirements.

Effective problem solver; prioritize and manage heavy work flow without direct supervision.

Can do" attitude; work in partnership with clients and community.

Excellent working relationship and reputation in communities served.

Additional skills include fixed route scheduling, customer service, labor negotiations, vehicle maintenance oversight, NTD reporting, etc.

EXPERIENCE Regional Manager - 2010 to Present
Transportation Concepts, Redondo Beach, CA
Direct oversight of BCT operation
Provide management oversight support to South Bay contracts Ensures contract compliance; accurate data collected and reported; and customer service standards met
Current emphasis on safety, ADA and other regulatory
requirements, and performance goals
General Manager - 2008 to 2010
Transportation Concepts, Riverside, CA
Responsible for direct oversight of fixed -route and commuter operations throughout Riverside County for Riverside Transit Agency Contract 0 86 vehicles
0 165 employees
Accountable for human resources, maintenance, system performance, contract compliance, and customer service related to designated contracts.

Provides assistance and training to supervisors
Develops effective schedules to ensure optimum service and employee satisfaction Motivates employees
Maintains consistent communication with clients served
General Manager - 2005 to 2008
Transportation Concepts, Sylmar, CA
Responsible for direct oversight of fixed -route and commuter operations for Metro' s contracted bus services- North Region
0 55 vehicles
0 110 employees
Ultimately responsible for compliance with all local, state, and federal regulations governing contract operations
Coordinated labor negotiations
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C District Manager - 2002- 2005
Transportation Concepts, Los Angeles, CA
Responsible for district oversight of five contracts throughout Los Angeles County including DAR and FR shuttles
Responsible for ensuring performance goals were exceeded to include increased passengers per hour and improved on-time performance
Familiar with all aspects of each contract to include
reservations and scheduling passengers and associated
technology
Lead safety and training efforts with emphasis on ADA
compliance
Maintained focus on passenger sensitivity
Main Liaison with five different clients in five diverse environments
Project Manager - 1999- 2002
Transportation Concepts, Carson, CA
Responsible for operational performance of a 12 vehicle fixed route service involving coordination with other municipal agencies including the City of Carson and METRO
Managed all aspects of contract to include on -street
operations, safety, maintenance, administration, human
resources, and overall system performance
General Manager Operations - 1998- 1999
S Burde & Company, Johannesburg, South Africa
Implemented cost cutting initiatives
Lead new business strategies & marketing plans
Trained, developed and supervised employees
Improved client satisfaction as a result of strengthening infrastructure and improving logistical
General Manager/ Call Center Manager - 1996 to 1998
Time Warner Publishing, Johannesburg, South Africa
Directly responsible for profit/loss, forecasts, budget, market strategies, and all other operations
Developed and implemented nationwide call center
Directed scheduling and delivery of over 2,000 packages per day
EDUCATION University of South Africa - Advanced Logistics Management Pepperdine University - Transit Management Certificate
REFERENCES Joyce Rooney: 010) 303- 0610 x 2670 / Martin Gombert: ( 310) 544- 7108 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C R
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STEVEN PURCHASE

MAINTENANCE MANAGER
STRENGTH Extensive fleet knowledge, familiarity with regulations and technical diagnosis EXPERIENCE Maintenance Manager - September 2015 - present Transportation Concepts, Redondo Beach, CA
Responsible for direct oversight of shop to include 20 buses, and 5 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee TC repairs, mechanics and utilities
Oversee repairs made by Maintenance Vendor ( as needed) AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Fuel and resource management
Quality Assurance Monitoring Inspections
Accountable for record keeping and scheduling preventative maintenance scheduling
Provides training for incoming technicians
Conducts fleet and facility audits
Maintenance Manager - September 2013 - 2015
Transportation Concepts, Yuma AZ and Torrance, CA
Responsible for direct oversight of shop to include 33 buses, and 10 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee repairs, mechanics and utilities
AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Lead Mechanic - 2009- 2013
Transportation Concepts, Riverside and Torrance, CA
Perform preventative maintenance services and repairs
Diagnose basic and complex repairs - powertrain, general accessories, electrical accessories, suspension, brakes - air and hydraulic, and tires
Respond to and on site repair of breakdowns
Maintain accurate manual records and input in Dossier
Transport vehicles to and from events or outside vendors REFERENCES Lee Want - ( 951) 306- 7445 / Morgan McComas -( 951) 634- 3966 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C i
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iransportat'ion
S S O C I A T 1 O N
August 14, 2015
Steven Purchase
Transportation Concepts
1007 W Mayberry Avenue
Hemet, CA 92543
Dear Steven,
Congratulations! You have successfully completed the Vehicle Maintenance Management and Inspection ( VMMI) certification examination and have achieved our industry' s professional recognition as a Vehicle Maintenance technician.

Enclosed is your certificate acknowledging the successful completion of all certification requirements, and your VMMI lapel pin. Please note that the date of your certification has been recorded and your VMMI designation expires three years from the date issued. We will notify you 60 days before your certification expires reminding you that to maintain certification you must either attend a one - day refresher workshop or recertify online at www. ctaa. org/ recertification If there are changes to your contact information, please notify the training department at 202. 415. 0220 or training(actaa. org
Again, congratulations on achieving this professional designation from the Vehicle Maintenance Management and Inspection ( VMMI) certification program.

Sincerely,
Len Cahill
Director
Professional Development Services
CTAA
1341 G Street, NW, t Oth Moor, Washington DC 20005 1 Tei: 800. 891. 0590 1 Fax: 202. 737. 9197 1 Web: www.ctna. org DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C s
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DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C 7/ 21/ 2016
Steven Purchase
Transportation Concepts
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has successfully completed training in CFC -12,, HFC -134a and HFO-1234yf refrigerant recycling and service procedures offered by the Mobile Air Conditioning Society Worldwide, as required by Section 609 of the Clean Air Act.

Elvis Hoffpauir, President
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

SKILLS SUMMARY

GEORGE RAYA

MAINTENANCE SUPERVISOR
28 years experience in Public Transit Maintenance
Expert fleet technician with multiple ASE certificates
Highly proficient in diagnostics I
Excellent troubleshooting capabilities on CNG Mid Size Buses EXPERIENCE Maintenance Manager - 2019 - Present
Redondo Beach, CA
Responsible for shop supervision and maintenance repair on a BCT fleet inclusive of alternative fueled transit buses and TC support vehicles Oversee mechanics and direct all workflow
Provide diagnostics and repair on challenging maintenance issues Lead Mechanic - 2001 to 2019
Hertz group and Advantage/ EZ Rent a Car
Responsible for troubleshooting and repairing fleet of up to 28 medium duty Airport buses and cutaways
Orders and maintains inventory of all parts
Supervise all mechanics and service workers
Accountable for record keeping on all repairs
Provided training for incoming technicians
Conducted fleet inspections
Lead Mechanic - 1991 to 2001
First Transit
Responsible for oversight of 11 maintenance mechanics and service workers Preventative Maintenance and repairs on a fleet of 60 transit buses EDUCATION Extensive factory training in bus components and manufacturers:
o ASE H4 Air Brake Certification
o ASE H8 Preventative Maintenance Certification
o Haldex Air Brake Certification
o Bendix Air Brake Certification
o Napa/ Echlin Electrical System Certification
REFERENCES Mark Goldberg: ( 310) 488- 0151 / Keith Johnson: ( 323) 864- 8781 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C W W
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MOBILE AIR CONDMON/ NG SOCIETY
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SKILLS SUMMARY

EXPERIENCE

RICHARD GWIN

SAFETY AND TRAINING MANAGER
24 years of training experience
Highly proficient in TSI training
Direct knowledge & experience utilizing TAPTCO Training Curriculum Effective problem solver; prioritize and manage heavy work flow without direct supervision.

Excellent working relationship with employees.

Safety and Training Manager - Present
Transportation Concepts, Redondo Beach, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations
Safety and Training Manager — 2018 to 2019
Transdev, Lancaster, CA
Oversaw successful completion of all safety related audits and assisted in recruiting, hiring and training of operators Ensured a consistent safety culture by conducting safety training and meetings for all operators and staff
Utilized company risk management tools to embody a
successful safety culture
Responsible for compliance with OSHA and EPA standards at the location level..

Safety and Training Manager — 2017 to 2018
First Transit, Pasadena, CA
Provided direction and guidance to location trainers
Developed and monitored classroom training to ensure
compliance
Provided accident investigation as well as post accident retraining
Monitored and reported on key performance indicators
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Safety and Training Manager— 2016 to 2017
Transdev, Modesto, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Safety and Training Manager — 2007 to 2016
MV Transportation, Roseville, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Transit Supervisor / Instructor/ Bus Operator — 1995 to 2007 South Coast Area Transit, Oxnard, CA
Supervised activities of transit personnel, ensuring that the department rules, policies and procedures were followed by all
Maintained transit services by coordinating schedule adjustments and operator activities with central control
Investigated service problems on assigned lines
Conducted accident investigation and prepared different reports as required DMV Testing Program Examiner
FEMA Transit Emergency Management Training
TSI Certified Instructor —Bus Operator Training
TSI Effectively Managing Transit Emergencies
TSI Transit Industrial Safety Management
TSI Transit Bus System Safety
TSI Fundamentals of Bus Collision Investigation
TSI Instructors Course in Paratransit Operator Training FTA T4 Transit Terrorism Training
FTA Reasonable Suspicion Certification
NTI Harassment Prevention —Train the Trainer
Avatar Instructor/ Trainer
LLLC Defensive Driving Program Instructor
Smith System Defensive Driving Instructor
REFERENCES: Cynthia Lopez: ( 209) 351- 5855
Richard Frost: ( 916) 774- 5746
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C 4-0
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CHRISTOPHER LAMP

OPERATIONS SUPERVISOR
STRENGTHS Employee motivation, operational performance

SKILLS SUMMARY

RELEVANT EXPERIENCE
Proficient in operational oversight
Effective problem solver; prioritizes and manages heavy work flow without direct supervision.

Excellent working relationship with employees.

Experienced in managing operational contractual compliance Transit/ Paratransit Management Certification through University of the Pacific Operations Supervisor — 2018 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.

Contract Services Field Supervisor — 2013 to 2018
METRO, Los Angeles, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull- out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on- time performance
Transit Supervisor — 2008 to 2013
Trans Dev, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in- service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Bus Operator — 2007 to 2008
Transportation Concepts, Sylmar, CA
Successfully provided safe and reliable service while ensuring passenger comfort Developed and maintained positive professional relationships with client, coworkers and passengers Integrated METRO operational policies and procedures to insure transparency between company and transit agency
REFERENCES Jaime Lopez: ( 951) 816- 2344
George Gel Valle: ( 818) 826- 9238
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ERNESTO LIZARRAGA

OPERATIONS SUPERVISOR
STRENGTH Professional demeanor that sets the example and motivates others to success EXPERIENCE Operations Supervisor — May 2012 — present
Transportation Concepts, Redondo Beach, CA
Responsible for supervision of Beach Cities Transit
Supervises daily service operation
Provide daily time checks and perform daily route observations to insure safe and on time performance
Dispatch responsibility during operating hours to coordinate and resolve any delays Conduct daily farebox reconciliation
Assists in investigating customer comments
Operate routes as needed
Vehicle Operator — 2011- 2012
Fixed Route Vehicle Operator
Los Angeles Metro
Operate Metro fixed route service in a safe and timely manner in Los Angeles County
Maintained proper driver logs for CHP regulations
Identified safety hazards and proposed resolutions to manager Delivery Truck Driver — 2007- 2011
The Coffee Bean, Los Angeles, CA
Inventoried and loaded Truck according to Route
Insured accuracy of every delivery
Reported issues with truck or at each of the stores on his daily route
REFERENCES Mike Douglas: ( 310) 544- 3710
Melvin Alias: ( 310) 721- 2995
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SKILLS SUMMARY

RELEVANT EXPERIENCE

JORGE LOPEZ

OPERATIONS SUPERVISOR
Experienced in operational problem solving
Prioritizes and manages heavy work flow without direct supervision.

Excellent working relationship with employees.

Operations Supervisor — 2013 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.

Operations Supervisor — 2012 to 2013
Transportation Concepts, Palos Verdes Peninsula, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull-out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on- time performance
Transit Driver — 2011 to 2012
Motor Vehicle Transportation, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in-service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Heavy Equipment Operator / Driver — 2002 to 2011
County of Riverside Waste Management, Riverside, CA
Operate heavy maintenance equipment at landfill sites requiring complex manipulation
Serve as Operations Site Supervisor on weekends
Perform site field inspections of landfill site to insure compliance with regulatory agencies
REFERENCES Mike Douglas: ( 310) 54¢- 3710
Sandra Argueta: ( 562) 991- 8693
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
E. Cost Proposal
Please reference the required cost proposal forms in this section for the operation and maintenance of the Beach Cities Transit Services.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
Request for Proposal

EXHIBIT C, COST PROPOSAL

Proposing Firm: Transportation Concepts
This PROPOSAL FORM is to be used to submit the OFFEROR' S Cost Proposal for all work described in Section 4, Scope of Work and Section 5, Transit Service Agreement.

The OFFEROR' S Cost Proposal must consist of Fixed Fees and Fixed Hourly Rates in accordance with Section 7. b - Fee Structure, of the Transit Services Agreement. Such rates shall be proposed for each of the three (3) periods in the Base Term contemplated in this RFP, and shall be based on the levels of service in terms of vehicle revenue hours, as stated below. The detailed budget breakdown included with this PROPOSAL FORM should be consistent with rates proposed.

OFFERORS shall not modify cost categories.

All cells below are automatically computed -- Do not overwrite formulas.

A. Price Proposal
Months in Contract Period
Revenue Vehicle Hours in Period
1 Fixed Monthly Rate
2 Fixed Hourly Rate

CALCULATION OF TOTAL ANNUAL COSTS
3 Fixed Monthly Rate X Months in Period
4 Fixed Hourly Cost
X Vehicle Revenue Hours in Period
Period 1
12 41, 000
Period 2 Period 3
12 12
41, 000 41, 000
91, 198. 02 $ 95, 062. 34 $ 98, 667. 18

42. 719 $ 44. 525 $ 46. 300
1, 094, 376. 24 $ 1, 140, 748. 11 $ 1, 184, 006. 18
1, 751, 491. 59 $ 1, 825, 523. 64 $ 1, 898, 313. 74
Proposed Total Annual Cost 1 $ 2, 845, 867. 82 $ 2, 966, 271. 75 1 1 $ 3, 082, 319. 92 C- 1
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
Request for Proposal

EXHIBIT C, COST PROPOSAL
PAGES 2- 3: FIXED COST
Proposing Firm: Transportation Concepts
Costs shown are to be the total fixed costs by category for that period B. Fixed Cost Elements
Months in Period
Project Manager Salary
Project Manager Fringes
Operations Supervisor Wages
Operations Supervisor Fringe
Dispatch/ Info. Staff Wages
Dispatch/ Info. Staff Fringes
Clerical Staff Wages
Clerical Staff Fringes
Maintenance Manager Salary
Maintenance Manager Fringes
Mechanic Wages
Mechanic Fringes
Other Maintenance/ Servicing Wages
Other Maintenance/ Servicing Fringes
Other Wages ( specify)
Maintenance Supervisor
Maintenance Supervisor Fringes
Period 1
12 131, 040
15, 070
137, 280
15, 787
122, 265
14, 060
43, 680
5, 023
0 0
176, 800
50, 565
33, 280
9, 518
Period 2 Period 3
12 134, 971
15, 522
141, 398
16, 261
125, 933
14, 482
44, 990
5, 174
0 0
182, 104
52, 082
34, 278
9, 804
12 139, 020
15, 987
145, 640
16, 749
129, 711
14, 917
46, 340
5, 329
0 0
187, 567
53, 644
35, 306
10, 098
58, 240 59, 987 61, 787
16, 657 17, 156 17, 671
Other Fringes ( specify)
Maint Mgr Salary included in OH

MONTHLY COST ELEMENTS CONTINUE ON NEXT PAGE
C- 2
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

EXHIBIT C, PROPOSAL FORM
PAGE 3: FIXED COST, CONTINUED
Period 1
Hiring/ Training Expenses
Safety Expenses
Janitorial
Telephone
Utilities
Office Supplies
Preventive Maintenance Parts/ Supplies
Vehicle Repair Parts/ Supplies
Ti res
Outside Repairs
Radio System Maintenance
Insurance - Liability Coverages
Insurance - Collision Comprehensive
Computer - Hardware Costs
Software Costs
Accounting
Start- up Costs
Other Expense
Overhead
Communication - Cell/ Tablet
Radio Equipment
Regulatory Permit - LAC Fire
Management Fee/ Profit
17, 966
2, 940
240
0 am
31, 340
125, 359
0 7, 704
35, 960
9, 600
3, 996
1, 239
Period 2
18, 505
3, 029
247
0 1 6, 1801
32, 787
131, 147
0 7. 935
41, 953
9, 888
3, 996
Period 3
19, 060
3, 120
255
0 1 6, 3651
34, 303
137, 210
0 8. 173
43, 272
10, 185
3, 996

1. 314
36, 988
Total Fixed Costs $ 1, 094, 376. 24 $ 1, 140, 748. 11 $ 1, 184, 006. 18 1 Monthly Fixed Cost $ 91, 198. 02 $ 95, 062. 34 $ 98, 667. 18 Total Fixed Costs / Months in Period)
Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service.

C- 2
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Request for Proposal

EXHIBIT C, PROPOSAL FORM
PAGE 4: FIXED HOURLY RATE
Proposing Firm: Transportation Concepts
Period 1 Period 2 Period 3
Vehicle Revenue Hours in Period 41, 000 41, 000 41, 000 Fixed Hourly Rate Cost Elements
Driver Wages
Driver Workers Compensation
Driver Health Insurance
Other Driver Fringe Benefits
Maintenance Parts
Maintenance Supplies
Outside Repairs
Other (Specify)
Towing
Bus Wash / Detail
Support Vehicle Fuel
Maintenance Uniforms
Maintenance Oil/ Fluids
Overhead
Profit/ Fee
Total Hourly Costs
2 Fixed Hourly Rate
Total hourly costs / VRH in Period)
1, 080, 320 1, 115, 208 1, 150, 047
139, 577 148, 407 157, 501
78, 000 81, 900 85, 995
118, 079 121, 892 125, 700
114, 513 117, 948 121, 486
61027 6, 208 6, 394
35, 157 36, 212 37, 298
6, 300 6, 489 6, 684
21, 600 22, 248 22, 893
21, 000 21, 630 22, 279
16, 800 17, 304 17, 823
14, 400 14, 832 15, 277
65, 568 70, 751 73, 454
34, 150 44, 494 55, 482
1, 751, 491. 59 1, 825, 523. 64 1, 898, 313. 74

42. 72 $ 44. 52 $ 46. 30
Note: Listing of typical cost items on this provided form does not requi Contractor to provide this position, utility or service.

C- 4
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach::
r
F. Proof of Insurance
Transportation Concepts has included our current certificates of insurance as evidence of our ability to provide the specified insurance amounts from our insurers authorized to do business in the state of California. The Certificate outlines what we generally carry. We will continue to carry insurance to the degree required by California law as well as in accordance with the City of Redondo Beach contractual requirements.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C ACORN® CERTIFICATE OF LIABILITY INSURANCE

DATEIDDIYYYY) MM
06/ 25/ 2019
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER( S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy( ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement( s).

PRODUCER CONTACT Leslie Henry
AICNNo Ext): ( 949) 387- 2323 A/ No): ( IAG Insurance Services 949) 387- 2324

E- MAIL
12 Mauchl Y+ Building9 I ADDRESS: Imh @ Ia g Ins. com
INSURER( S) AFFORDING COVERAGE NAIC #
Irvine CA 92618 INSURER A: PHILADELPHIA INDEMNITY INSURANCE COMPAI 18058 INSURED INSURER B: SCOTTSDALE INSURANCE COMPANY 41297
Parking Concepts, INSURER C: SAFETY NATIONAL CASUALTY CORPORATION 15105 Inc. dba Transportation Concepts INSURER D: FIREMANS FUND INSURANCE COMPANY 21873 INSURER E: HISCOX INSURANCE COMPANY 10200 12 Mauchly, Building I INSURER F:

Excluded
Irvine CA 92618
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR LTR TYPE OF INSURANCE

ADDL SUBR

POLICY NUMBER

POLICY EFF

MM/ DDIYYYY

POLICY EXP

MM/ DDIYYYY LIMITS
X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE 1, 000,000 CLAIMS - MADE OCCUR PREM SESOEa oNcur ence 300+000
X MED EXP ( Any one person) 5, 000 BI/ PD Deductible Excluded A Per Occurrence X PHPK1987267 06/ 01/ 2019 06/ 01/ 2020 PERSONAL & ADV INJURY 1, 000,000 GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE 2, 000, 000 POLICY
PRO - El JECT X LOC PRODUCTS - COMP/ OP AGG 2, 000, 000 OTHER:

AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT
Ea accident 1, 000,000
X ANY AUTO BODILY INJURY ( Per person)
A

OWNED SCHEDULED
AUTOS ONLY AUTOS PHPK1987267 06/ 01/ 2019 06/ 01/ 2020 BODILY INJURY ( Per accident)

HIRED NON -OWNED PROPERTY DAMAGE I
AUTOS ONLY AUTOS ONLY Per accident
X GKLL GKLL - Per Location 1, 000,000
UMBRELLA LIAB X OCCUR EACH OCCURRENCE 5, 000, 000
B X EXCESS LLIAB CLAIMS - MADE XLS0110397 06/ 01/ 2019 06/ 01/ 2020 AGGREGATE 5, 000, 000 DED X RETENTION $ None

WORKERS COMPENSATION H

AND EMPLOYERS' LIABILITY Y/ N

STATUTE ET
ANY PROPRIETOR/ PARTNER/ EXECUTIVE E. L. EACH ACCIDENT 1, 000,000 C OFFICER/ MEMBER EXCLUDED? N N / A SP4060460 06/ 01/ 2019 06/ 01/ 2020 Mandatory in NH) E. L. DISEASE - EA EMPLOYEE 1, 000,000 If yes, describe under
DESCRIPTION OF OPERATIONS below E. L. DISEASE - POLICY LIMIT 1, 000,000 Excess Liability - Occurrence Form
5, 000, 000 Aggregate
D Retention: None SHX15427586 06/ 01/ 2019 06/ 01/ 2020 5, 000, 000 Each Occurrence DESCRIPTION OF OPERATIONS/ LOCATIONS / VEHICLES ( ACORD 101, Additional Remarks Schedule, maybe attached if more space is required) LOC 516 - Beach Cities Transit, 1521 Kingsdale Avenue, Redondo Beach, CA 90278 The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and EI Segundo, their officers elected and appointed officials, employees and volunteers are additional insureds per endorsement CG2026( 04/ 13) as respects to general liability. Primary and Non -Contributory Wording applies per attached CG2001( 04/ 13) Endorsement. Replaces Certificate of Liability Insurance issued on June 13, 2019.

CERTIFICATE HOLDER CANCELLATION
1988- 2015 ACORD CORPORATION. All rights reserved.

ACORD 25 ( 2016/ 03) The ACORD name and logo are registered marks of ACORD

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN The Cities of Redondo Beach, Hermosa Beach,
ACCORDANCE WITH THE POLICY PROVISIONS.

Manhattan Beach and EI Segundo AUTHORIZED REPRESENTATIVE 415 Diamond Street, Door E
Redondo Beach CA 90277
1988- 2015 ACORD CORPORATION. All rights reserved.

ACORD 25 ( 2016/ 03) The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C ACOR"
AGENCY CUSTOMER ID:

LOC M
AIIIIITI( WAI REMARKS SC'-wi=ni II F

AGENCY NAMED INSURED
IAG Insurance Services Parking Concepts, Inc.

POLICY NUMBER dba Transportation Concepts
UC21757388. 19

CARRIER NAIC CODE
Hiscox Insurance Company 10200 EFFECTIVE DATE: 06/ 01/ 2019

DDITIONAL REMARKS

THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Fidelity/ Crime Insurance Coverage:

Policy #: UC21757388. 19
Effective: June 1, 2019 to June 1, 2020
Insurance Carrier: Hiscox Insurance Company
1, 000, 000 - Limit
50, 000 - Retention - Each Loss
Paae 1 of i
ACORD 101 ( 2008/ 01) © 2008 ACORD CORPORATION. All rights reserved.

The ACORD name and logo are registered marks of ACORD
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C POLICY NUMBER: PHPK1987267 COMMERCIAL GENERAL LIABILITY CG 20 26 04 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

ADDITIONAL INSURED - DESIGNATED

PERSON OR ORGANIZATION
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

SCHEDULE
Name Of Additional Insured Person( s) Or Organization( s):

The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and E1 Segundo, their officers elected and appointed officials, employees and volunteers 415 Diamond Street, Door E
Redondo Beach CA 90277- 2836
Information required to complete this Schedule, if not shown above, will be shown in the Declarations.

A. Section II — Who Is An Insured is amended to
include as an additional insured the person( s) or
organization( s) shown in the Schedule, but only
with respect to liability for " bodily injury", " property damage" or " personal and advertising injury"
caused, in whole or in part, by your acts or
omissions or the acts or omissions of those acting
on your behalf:

1. In the performance of your ongoing operations;
or

2. In connection with your premises owned by or
rented to you.

However:

1. The insurance afforded to such additional
insured only applies to the extent permitted by
law; and

2. If coverage provided to the additional insured is
required by a contract or agreement, the
insurance afforded to such additional insured
will not be broader than that which you are
required by the contract or agreement to
provide for such additional insured.

B. With respect to the insurance afforded to these
additional insureds, the following is added to
Section III — Limits Of Insurance:

If coverage provided to the additional insured is
required by a contract or agreement, the most we
will pay on behalf of the additional insured is the
amount of insurance:

1. Required by the contract or agreement; or

2. Available under the applicable Limits of
Insurance shown in the Declarations;
whichever is less.

This endorsement
applicable Limits of
Declarations.
shall not increase the
Insurance shown in the
CG 20 26 04 13 © Insurance Services Office, Inc., 2012 Page 2 of 2 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Policy #: PHPK1987267 COMMERCIAL GENERAL LIABILITY
CG 20 01 04 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

PRIMARY AND NONCONTRIBUTORY -

OTHER INSURANCE CONDITION
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

PRODUCTS/ COMPLETED OPERATIONS LIABILITY COVERAGE PART
The following is added to the Other Insurance ( 2) You have agreed in writing in a contract or Condition and supersedes any provision to the agreement that this insurance would be contrary: primary and would not seek contribution
Primary And Noncontributory Insurance from any other insurance available to the This insurance is primary to and will not seek
additional insured.
contribution from any other insurance available
to an additional insured under your policy
provided that:
1) The additional insured is a Named Insured
under such other insurance; and
All terms and conditions of this policy apply unless modified by this endorsement.

CG 20 01 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 1 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
G Qualifications and Client References
Qualifications
As indicated earlier in Section B, Transportation Concepts has successfully operated Contracted Fred Route and Dial -a -Ride service modes together in the Los Angeles County region for over twenty ( 20) years. Additionally, we are proud of the fact that we have successfully operated the BCT service for the last 10 years with Brett Baum, our Project Manager who has been in the leadership role in Redondo Beach for the last 9 of those years. Brett also has over 20 years of hands on experience with both modes of service.

Client References
The following are 6 references from both current and past clients that can share pertinent information attesting to our success as both a Fixed Route and Dial a Ride operator in the Southern California region.

We invite you to contact our current clients for confirmation of our dedication, commitments and excellent service standards and performance.

Location Name CITY OF CORONA I Corona, California
City of Corona
Sudesh Paul
Transportation Planning Manager
730 Corporation Yard Way
Corona, CA 92880
951. 279. 3763
Sudesh. Paul CoronaCA ov
Nature of Services Fixed route public transportation servicing the City of Corona utilizing 20 CNG powered EZ Rider and Type 7 buses. Responsible for dispatch, operation, supervision and vehicle maintenance of City s transit system which includes revenue collection and on - demand scheduled transportation services to the senior and ADA community within the City.

Length of Contract 19 Years
Type of Fleet Utilizes " Routematch», a fully automated computerized dispatch Dispatching System system, In addition, has AVL fleet tracking capabilities as well as a digital on board video surveillance recording system
of Employees 28
Annual Revenue 2. 2 Million
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach "+ _, A'"ao
Location Name PALOS VERDES PENINSULA TRANSIT AUTHORITY
Palos Verdes, California
Contact Palos Verdes Peninsula Transit Authority
Information Martin Gombert
Administrator
38 Crest Road West
Palos Verdes Peninsula, CA
310. 544. 7108
ma la ix.netcom. com
Nature of Services Fixed route transportation services throughout the Palos Verdes Peninsula utilizing a combination of 27 cutaway and full-size coaches, many which operate on either CNG or Propane fuel.

Responsible for dispatch, operation, supervision and vehicle maintenance of agency buses.

Length of Contract 8 Yeaxs
Type of Fleet AVL system using ` Next Bus" technology as well as " drive caul" Dispatching System technology,
of Employees 23
Annual Revenue 1. 8 Million
Location Name BEACH CITY TRANSIT REDONDO BEACH
Redondo Beach, California
Contact City of Redondo Beach
Information Joyce Rooney
Transit Manager
1922 Artesia Blvd
Redondo Beach, CA 90278
310) 318- 0631 x 2670
[email protected]
Nature of Services Fred route and curb to curb paratransit transportation services.

Approximately a 10 -mile service area includes Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo. Vehicle fleet consists of 20 CNG powered buses, 6 of which are assigned to paratransit. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of City provided buses.

Length of Contract 10 Years
Type of Fleet Currently using computerized dispatch system with GPS system.

Dispatching System Implementation of annunciator system and "Real Time„ technology along with Metro TAP system
of Employees 36
Annual Revenue1. 9 Million
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Location Name Palo Verde Valley Transit Authority
Blythe, California
City of Blythe
Joseph DeConinck
Board Chairman
235 North Broadway
Blythe, CA 92225
760) 250- 5918
joeydeconincMgmail. com
Nature of Services Fixed route and paratransit transportation services Vehicle fleet consists of 12 buses. Responsible for dispatch, operation, supervision and Maintenance on fleet of City buses.

Length of Contract 16 Yeaxs
Type of Fleet Currently using AVL fleet tracking capabilities as well as a digital Dispatching System on board video surveillance recording system of Employees 20
Annual Revenue 1. 2 Million
Location Name AVALON TRANSIT
Avalon, California
City of Avalon
Audra McDonald
Transit Manager
410 Avalon Canyon Rd
Avalon, CA 90704
310) 510- 0220
audra@citvofavalon. com
Nature of Services Fixed route and Dial -a -Ride Transportation services throughout the City of Avalon, using a fleet of 1- 2 buses for Fixed Route and 2 for the Dial -a -Ride. Responsible for dispatch, operations, supervision and provision of coordinating vehicle maintenance on fleet of City and TC buses.

Term of Agreement 3 yeaxs
Type of Fleet Utilizing " Simpli
Transitn
computerized dispatch system along
Dispatching System with an AVL system and Swiftly for real time technology, of Employees 13
Annual Revenue 700k
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' 41WA
Location Name CITY OF GLENDORA
Glendora, California
City of Glendora
Steven Mateer
Transportation Coordinator
116 East Foothill Blvd
Glendora, CA 91741
626) 852- 4646
smatee ci. lendora. ca. us
Nature of Services Fixed route, Metrolink, and paratransit transportation services.

Vehicle fleet consists of both cutaway buses and minivans, operating on CNG and Gasoline fuels. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of City Term of Agreement
provided buses.

Term of Agreement 10 yeaxs
Type of Fleet Currently using fully automated computerized dispatch system Dispatching System RouteMatch" with a GPS system.
of Employees 18
Annual Revenue I $ 800k
Location Name PLAYA VISTA STWI' 1` fX
Playa Vista, California
Playa Vista Parks and Landscape Organization
Dawn Suskin
Executive Director
6200 Playa Vista Drive
Playa Vista, CA 90094
310) 437- 6070
Dawn. suskin fsresidential. com
Nature of Services Fixed route, Shuttle, and on -demand transportation services.

Vehicle fleet is comprised of 5 Type 7 CNG buses. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of Client provided buses.

Term of Agreement 6 yeaxs
Type of Fleet Currently using fully automated computerized dispatch system Dispatching System Sim li" with a GPS system and Transloc for AVE of Employees 9
Annual Revenue 600k
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AN9
Supplemental Information
As the successful incumbent of the Beach Cities Transit operation for the last 10 years, Transportation Concepts has continued to respond to a growing economy which has presented challenges by all transit operators in the area, through positive enhancements to both staffing levels and wages. In fact, over this last 5 year contract period, we have hired a number of additional supervisory and clerical staff. When compared to our operation back in 2014, this reflects close to a 50 percent increase just in staff positions.

Additionally, we have also increased driver pay by over 21 percent in just this last year alone in order to successfully attract and retain the best vehicle operators we could hire.

Recognizing the need for increased personnel to enhance the overall operations, we increased staffing by adding the following new positions:

Administrative Clerk — One fT position. This improved customer service, by allowing the dispatchers a greater focus on their coordinating tasks with the drivers and service delivery.

Maintenance Supervisor- One F+ r position. This was done to further enhance technical support to our maintenance team and provide that supervisory shop coverage during all operating hours.

Operations Supervisor- One IiT position added, This provided operations support coverage during all days and hours of operation, as well as to cover for sick days or vacations.

Dispatcher — Two PT positions ( 1 YM) added. This was done to further support coverage by overlapping the Dispatchers and insuring we had coverage for sick day and vacations.

Although these staffing and pay increases have significantly strained our financial outcome on this contracts we have made those business decisions without attempting to seek additionally compensation. This is another reason why we are unique in this industry. It is simple, we don'tjust "talk the talk.... we walk that walk" As a smaller transit organization, our reputation means more to us than just turning a profit. Gill Barnett, the owner of PCI has always stated " If you take care of your customers and take care of your employees, they will in tarn take care of the business" This is one of the key reasons why Transportation Concepts has continued to meet or exceed expectations with the City of Redondo Beach.

During the course of this last contact term, we've been faced with many outside service challenges such as the LAX terminal improvement plan, and continuous road construction within our service areas. Based on our knowledge service area and passenger needs we've been able manage these real time detours and road closures, thus limiting the negative impact on the service.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach moi^
Again based on our knowledge and experience of the service needs we ve developed a number detour and detour notices for the public in response to annual events such as July 4a' Fireworks Display, Pier Lighting Events, 5KJOK Walk/Run events, thus limiting the impact to the public.

With a challenging labor market, we've maintained 100% service levels through creative and effective driver scheduling, wage increases, and utilizing an outside recruitment agency. TC has also partnered with a Payroll /HR organization ( Paycom) which, besides having all our payroll and HR needs in one place, Paycom also integrates directly with online recruiting sites like Monster, Indeed and Zip Recruiter.

We have worked with the city to spec out vehicles, technical information of vehicle specs, pre -delivery inspections and acceptance inspections. Based on our technical insight; we were able to assist the city in implementing onboard camera systems, TAP card Readers, and an Annunciator system.

We have also worked with the city on recommending additional safety enhancements like the Pedestrian Awareness safety system and Zonar, which is an enhanced web based vehicle inspection system.

Over the last contract term we have partnered with the city to address the current and upcoming changes in the transit industry. These include various conferences and workshops, related to the ZEB mandated requirement of Zero Emission Buses.

Additionally, with the recent requirement by the Federal Transit Administration ( FTA) for the Safety Management System ( SMS), we have been actively working with the City s Safety Consultant on the development of this plan for the City.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach " AW. '
L Required Forms and Certifications
The following are the completed forms and certifications as stipulated in Section 6 of the RFP.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM A

CITY OF REDONDO BEACH

COMMUNITY SERVICES DEPARTMENT

PROPOSAL TO PROVIDE OPERATION AND MAINTENANCE OF

BEACH CITIES TRANSIT FIXED ROUTE AND DIAL -A -RIDE SERVICES

PROPOSALQUESTIONNAIRE

1. Name of Organization: Parking Concepts Inc., dba Transportation Concepts

2. Organization is a: ( circle one)
Corporation Partnership / Association or Sole Proprietorship

3. Organization is a Disadvantaged Business Enterprise ( DBE) ( Complete and submit the Proposed Disadvantaged Business Enterprise ( DBE) Participation form, if applicable):

Yes No X

4. Organization' s Principal Address and Telephone Number:
12 Mauchly, Building I, Irvine, CA. 92618

5. Organization' s Authorized Representative:

Name: Rich Rogers
Title: Chief Operating Officer
949 864- 3493 Telephone Number:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Proposal Questionnaire — Page 2

6. How many years has your business been established? 45 years How many years has your business been under your present name? 37 How many years under former names? ( List name and number of years) NIA

7. How many years has your business been providing passenger transportation services? 37

8. What other types of services does your business
provide Parking, Valet and, Code Enforcement, Management Consulting

9. Do you have any affiliated companies? ( If parent company, list subsidiaries and divisions. If subsidiary or division, name parent company, its principals and their addresses):

Parking Concepts Inc., Gill Barnett -President, Rich Rogers- Chief Operating Officer, TC, Dave Mueller -VP, Robert Hindle -VP

10. Have there been any contract terminations for the services your firm performs before the fulfillment of the contract within the past five years? Yes or No X
If Yes, list the date, client, and reason for termination below:

11. Is Proposer aware of any real, potential, or perceived conflict of interest which would or could result should a contract be awarded to their firm? Yes X No If Yes, please explain:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Proposal Questionnaire — Page 3

12. Organization' s Credit References: ( name, address, telephone number & contact person) Provide at least three.
a.

J
SC Fuels
PO Box 14014, Orange, CA 92863
13 b. Enterprise Fleet Service
333 City Blvd West, Suite 1010, Orange, CA 92868
C. ABBA Parking Services
2350 Airport FWY, Suite 130, Bedford, TX 76022
City of Redondo Beach Business License Number:

If not current license holder, Business License will be required before initiation of services.]
317782

14. Provide an organization chart for your overall organization and as proposed for this project. For this project, indicate position titles and full- time equivalent personnel proposed in each position. " Full time equivalent" is 2, 000 annual labor hours.

Organization chart attached?
Yes X or No
The undersigned, being cognizant of the pages, documents, and attachments contained herein, agrees to provide the City of Redondo Beach with the services described in the Request for Proposals. All cost proposals are certified to be firm for a period of 120 days from the deadline for proposal submission, December 18, 2019.

Respectfully submitted,
Parking Concepts Inc., dba Transportation Concepts
Name of Company
12 Mauchly, Bldg I, Irvine CA 92618
ASWfess City State Zip Code
Office
Tit
949) 864- 3493
Telephone Number
Rich Rogers
Printed Name
Date
December 18, 2019
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM B - Revised

PROPOSAL CHECKLIST
Proposer' s Name: Parking Concepts Inc., dba Transportation Concepts Proposals shall be submitted in a three- ring binder, one original, so marked, and seven ( 7) copies, marked " Copy," and one electronic copy on flash drive. The total proposal packet must be sealed and clearly marked on the outside:

City of Redondo Beach
Beach Cities Transit Proposal # 1920- 005
Proposers are requested to submit this Checklist and to verify that the following information is included in their proposals. If documentation provided is incomplete, the Proposer may be considered non- responsive and ineligible for award of a Contract.

JCOVER LETTER, including company name, address, contact name, phone and fax numbers and email address for authorized company representative.

Form A Proposal Questionnaire
Form B Proposal Checklist
Exhibit C Cost Proposal [ 4 pages]
JRequired Forms and Certifications
Ja. Form C Addenda Acknowledgement
b. Form D References
1c. Form E Proposed DBE Participation
d. Form F Non - Collusion Affidavit for Contractor
e. Form G Certification of Primary Participant Regarding Debarment, Suspension, And Other Responsibility Matters f. Form H Certification of Restrictions on Lobbying
Jg. Form I Comptroller General' s List of Ineligible Contractors h. Form J Prompt Payment Affidavit
Ji. Form K DBE Participation Schedule
1j. Form L DBE Utilization Form
Jk. Exhibit A FTA Contract Clause Certification
A. Financial Statements/ Reviews for the last two available years. If statements are to be treated as Confidential, provide in a separate envelope.

7. Proposal Narrative addressing, at a minimum, the following areas:

Proposer' s Experience Related to Beach Cities Transit; Organizational description;
f• Staffing Plan, including salary and benefits, resumes; Accounting and Reporting systems;
Insurance;
Operations;
to Vehicle Maintenance and Servicing;
9• Safety Program;
Ja Screening and Selection Program;
J• Training Program; and
1• Transition Plan/ Time Schedule.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM C
BEACH CITIES TRANSIT RFP # 1920- 005

ADDENDA ACKNOWLEDGEMENT
CONTRACTOR NAME Parking Concepts Inc„ dba Transportation Concepts CONTRACTOR hereby acknowledges that it has received and read the following Addenda: _-- - 7
Addendum # 1
Addendum #
Addendum #
Addendum #
Addendum #
Signature
Signature
Signature
Signature
Signature
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM D

REFERENCES
Proposer' s Name Transportation Concepts
Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available.

Reference 1
AGENCY/ COMPANY NAME: Beach Cities Transit 1 City of Redondo Beach ADDRESS: 1922 Artesia Blvd, Redondo Beach, CA 90278
CONTACT PERSON: Joyce Rooney
EMAIL ADDRESS: joyce, rooney@redondo. org
PHONE NUMBER: ( 310) 318- 0631 x 2670
LENGTH OF CONTRACT: 10 YEARS
NUMBER OF VEHICLES OPERATED: 20
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route and Dial -a -Ride service. Responsible for dispatch, operations, supervision and vehicle maintenance on a fleet of City provided buses Reference 2
AGENCY/ COMPANY NAME: Palos Verdes Peninsula Transit Authority ADDRESS: 38 Crest Road West, Palos Verdes Peninsula, CA CONTACT PERSON: Martin Gombert
EMAIL ADDRESS: magla@ix. netcom. com
PHONE NUMBER: ( 310) 544- 7108
LENGTH OF CONTRACT: 7
NUMBER OF VEHICLES OPERATED: 27
YEARS
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route Transpqrtation service throughout the Palos Verdes Peninsula utilizing a fleet of 27 alternative fuel buses. Responsible for dispatch, operations, supervision, and vehicle maintenance on agency buses
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Reference 3
AGENCYICOMPANY NAME: City of Corona
ADDRESS: 730 Corporation Yard Way, Corona, CA
CONTACT PERSON: Sudesh Paul
EMAIL ADDRESS: sudesh. paul@coronaCA. gov
PHONE NUMBER: ( 951) 279- 3763
LENGTH OF CONTRACT: 19 YEARS
NUMBER OF VEHICLES OPERATED: 20
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route and Dial -A -Ride Service utilizing Fleet of CNG buses. Responsible for dispatch, Operations, supervision and vehicle maintenance on fleet of City provided buses Reference 4
AGENCY/ COMPANY NAME: City of Glendora
ADDRESS: 401 E. Dalton Ave, Glendora, CA 91741
CONTACT PERSON: Steven Mateer
EMAIL ADDRESS: smateer@ci. glendora. ca. us
PHONE NUMBER: ( 626) 852- 4646
LENGTH OF CONTRACT: 10 YEARS
NUMBER OF VEHICLES OPERATED: 12
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route, Metrolink and paratransit services utilizing fleet of cutaway buses operating on CNG and gasoline. Responsible for dispatch, operations, supervision and vehicle maintenance on fleet of City provided buses
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM E

PROPOSED DISADVANTAGED BUSINESS ENTERPRISE ( DBE) PARTICIPATION

OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.

Signature of participating DBE is confirmation of willingness to participate on this project.

Company
NIA
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Annual Dollar value
of participation
Signature of
participating DBE
Company
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Dollar value of
participation
Signature of
participating DBE
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM F

NON -COLLUSION AFFIDAVIT FOR CONTRACTOR

STATE OF CALIFORNIA,

COUNTY OF LOS ANGELES
Rich Rogers declares and says
1 That heishe is the ( owner, partner, representative, or agent) of Transportation Concepts hereinafter referred to as
CONTRACTOR) or (§ ubcontractor)

2. That he/ she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Redondo Beach, State of California.

3. That his/ her proposal is genuine. and is not collusive or a sham proposal

4. That any of its officers, owners. agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly with any other CONTRACTOR firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal. or to secure through collusion. conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the Droposed contract: and.
5 That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest including this affiliate
I certify ( or declare) under penalty of perjury that the foregoing is true and correct Dated this 18th day of Decembe1` 2019, at Irvine California Signed:. - l
Title: Chief Operating Officer
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM G

CERTIFICATION OF PRIMARY PARTICIPANT REGARDING DEBARMENT,

SUSPENSION, AND OTHER RESPONSIBILITY MATTERS
The Primary Participant Transportation Concepts ( Name of CONTRACTOR) certified to the best of its knowledge and belief, that it and its principals:
a. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;
b. Have not, within a three year period preceding this proposal, been convicted, or had a civil judgment rendered against them for commission of fraud, or a criminal offense in connection with obtaining, attempting to obtain, or performing a public Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes, or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false Statements, or receiving stolen property;
C. Are not presently indicted for, or otherwise criminally or civilly charged by a governmental entity (Federal, State or local) with commission of any of the offenses enumerated in paragraph ( b) of this certification; and d. Have not within a three- year period preceding this proposal had one or more public transactions ( Federal, State or local) terminated for default.

If the primary participant is unable to certify to any of the Statements in this certification, the participant shall attach an explanation to this certification.

THE PRIMARY PARTICIPANT, Transportation Concepts ( Name of

CONTRACTOR) CERTIFIES OR AFFIRMS THE TRUTHFULNESS AND ACCURACY

OF THE CONTENTS OF THE STATEMENTS SUBMITTED ON OR WITH THIS CERTIFICATION AND UNDERSTANDS THAT THE PROVISIONS OF 31 USC SECTIONS 3801 ET SEQUA ARE APPLICABLE THERETO.
5igfiature orize-8Official
Title Chief Operating Officer
The undersi Kbd chkf legal counsel (or corporate secretary) for the Company r hereby certifies that the Company has
authority under ate and local law to comply with the subject assurances and that the certification above has been legally made.

Signature of Attorney/ Secretary Bate 12/ 18/ 2019
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM H

CERTIFICATION OF LOBBYING RESTRICTIONS
The undersigned certifies, to the best of his or her knowledge and belief, that:

1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.

2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form - LLL, Disclosure Form to Report Lobbying," in accordance with its instructions.

3. The undersigned shall require that the language of this certification be included in the award documents for all sub -awards at all tiers ( including subcontracts, sub -grants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.

4. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $ 10, 000 and not more than$ 100, 000 for each such failure.

Signature of Contr Authorized Official
Rich Rogers, Ch of gLerating Officer
Name and Title o ontractor' s Authorized Official
December 18, 2019
Date
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM I

COMPTROLLER GENERAL' S LIST OF INELIGIBLE CONTRACTORS

REQUIRED)
Submit this form with the BID, failure to do so is grounds for disqualification.

The Bidder certifies that it is NOT on the U. S. Comptroller General' s list of ineligible firms for federally financed and assisted construction, materials, equipment contracts or services.

Bidder's Company Name Parking Concepts Inc., dba Transportation Concept Legal Structure ( corp./ partner/ proprietor) Corporation Principal Office Address 12 Mauchly, Bldg I
City, ST, Zip Irvine, CA 92618
Phone Number 949 753- 7525
Fax Number 949 753- 7526
E -Mail [email protected]
Federal Employer Identification Number 95- 2909899
Title of Person Authorized to Sign Chief Operating Officer Print Name of Person Authorized to Sign Rich Rogers
Date Signed and Authorized Signature December 18, 20-19 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Form J

PROMPT PAYMENT AFFIDAVIT
Contractor will place a check in the appropriate box below that applies to this payment request. Re: Payment Request No.

I, Rich Rogers ( Name), the Chief Operating Officer
Title - e. g., President, Vice President, etc.) of Transportation Concepts (" Company"), do state the following with regard to payments made under Contract No. # 1920- 005 Contract"):

1. Subcontractors, at the first tier, both DBE and non -DBE, who completed work and were listed for payment on the prior Payment Request No._, were paid no later than thirty ( 30) business days after Contractor received payment from City.

2. Copies of invoices and cancelled checks for subcontractors at the first tier who were paid under the prior payment request have been delivered or mailed to the City. In addition, Contractor has attached to the current Payment Request all lien waivers for prior subcontractor payments and any other documentation required by City. ( Failure to attach all required documentation to the Payment Request or forward cancelled checks and invoices to the City may cause the Payment Request to be rejected by City.)

3. All retainage amounts withheld from any subcontractor who satisfactorily completed its portion of the contract work, including punch list items, were paid to the subcontractor( s) no later than thirty
30) business days after it satisfactorily completed its work, whether or not City has paid said retainage amounts to Contractor. Attach a copy of the cancelled check evidencing payment of each retainage amount.

4. X There was no delay in or postponement of any payment owed to a subcontractor, whether periodic payment or retainage amount, except for good cause and after receipt of prior written approval from the City.

5. The Contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the Contractor' s receipt of payment for that work from the City. In addition, the Contractor is required to return any retainage payments to those subcontractors after the subcontractor' s work related to this contract is satisfactorily completed and within 30 days of Contractor' s receipt of the partial retainage payment related to the subcontractor' s work. Attach a copy of the written approval from the City.

Transportation Concepts
r/
t- ompa e
Signature
Rich Rogers
Print Name
Date: December 18, 2019
Subscribed and sworn to before me this day of 20
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM K

DBE PARTICIPATION SCHEDULE
The Contractor shall complete the following information for all DBE' s participating in the contract that comprises the DBE Utilization percent stated in the DBE Utilization Form. The Contractor shall also furnish the name and telephone number of the appropriate contact person should the Authority have any questions in relation to the information furnished herein.

DBE IDENTIFICATION AND INFORMATION FORM
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM L

DBE UTILIZATION FORM
The undersigned Contractor has satisfied the requirements of the solicitation in the following manner ( please check the appropriate space):

The Contractor is committed to a minimum of 0 % DBE utilization on this contract.

Date: December 182019
S
Company Name,,_ Tportation Concepts
Title: Chief Operating Officer
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C EXHIBIT " A"

FTA REQUIRED CONTRACT CLAUSE CERTIFICATIONS
Clause language is based on FTA Report No. 0105, FTA
Best Practices Procurement and Lessons Learned Manual, October 2016.] Signatu
Title: Chief Operatin
Company Name: Trari§ Kortation Concepts Date: December 18, 2019 Incorporation of Federal Transit Administration FTA Terms

2. Federal Changes
No Federal Government Obligation to Third Parties
Fly America
Clean Air Act and Federal Water Pollution Control Act
Recycled Products
Energy Conservation
87 Government - Wide Debarment and Suspension
Program Fraud and False or Fraudulent Statements and Related Acts Lobbying Restrictions
117 Civil Rights Laws and Equal Opportunity

12. Disadvantaged Business Enterprises DBE
Prompt Payment
Substance Abuse
Public Transportation Employee Protective Arrangements

16. Charter Service
School Bus Operations
Safe Operation of Motor Vehicles
Employee Protections
Signatu
Title: Chief Operatin
Company Name: Trari§ Kortation Concepts Date: December 18, 2019 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
iL. Alii & to Perform and Meet the Requirements of the RFP The following sections will allow the City s evaluation committee to further demonstrate why Transportation Concepts is the most qualified company to perform and meet the requirements of this WT for the Operations and Maintenance of the Beach Cities Transit Services. Although some portions of a few sections may have been included earlier in this proposal, we want to ensure that each evaluator can easily cross reference the information in our proposal with the outline found in pages 14- 16 of P&T #1920- 005
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C EXHIBIT " D"

CONTRACTOR' S PROPOSAL
See attached.
70 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C lag
Beach C itics Transit
Proposal to the City of Redondo Beach for the
Operation and Maintenance of the
Beach Cities Transit Service
C (
Submitted by:

Ae

TRANSPORTATION CONCEPTS
12 Mauchly Building 1
Irvine, California 92618
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C rc

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Table of Contents
A. Cover Letter..................................................................................................................

B. Background/ Experience with FR and DAR............................................................... 1- 4 C. Service Delivery Approach....................................................................................... 5- 6 D. Project Management, Qualifications and References............................................... 7- 9 E. Cost Proposal........................................................................................................... 10 F. Proof of Insurance..................................................................................................... 11 G. Qualifications and Client References................................................................... 12- 15 H. Supplemental Information.................................................................................... 16- 17 I. Required Forms and Certifications........................................................................... 18

1. Ability to Meet Requirements of RFP......................................................................... 19 A. Company Organizational Structure and Resources............................................ 20- 22 B. Staffing and Operational Plan for BCT............................................................... 23- 25 C. Experience with Fixed Route and Paratransit.................................................... 26- 28 D. Ability to Perform.................................................................................................... 29 E. Bankruptcy Filings................................................................................................... 30 F. Public Transit Contract Terminations....................................................................... 31 G. Restrictions, Exceptions or Accomodations............................................................ 32 H. Citations, Fine or Orders to Stop Operations.......................................................... 33 I. Approach, Capacity and Philosophy for Operation of BCT................................ 34- 36 J. Organization of the BCT Operation..................................................................... 37- 39 K. Wages and Benefits by Job Classification.......................................................... 40- 42 L. Hiring/Screening Procedures............................................................................... 43- 45 M. Personnel Handbook and D& A Testing Practices................................................... 46 N. Training Programs............................................................................................. 47- 53 O. Operating Supervision....................................................................................... 54- 56 Operation and Maintenance ofBeach Cities Transit
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C rc

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
P. Safety, Security and Risk Management............................................................. 57- 61 Q. Customer Service Training and Standards....................................................... 62- 65 R. Reservations System and Dispatch Plan........................................................... 66- 69 S. Methodology for Assessing On -Time Performance............................................ 70- 71 T. Fare Collection and Reconciliation..................................................................... 72- 73 U. Data Collection.................................................................................................. 74- 76 V. Vehicle Maintenance Plan.................................................................................. 77- 83 W. Operating Facility Plan........................................................................................... 84 X. Implementation Plan......................................................................................... 85- 86 Y. Experience with Transit Technology.................................................................. 87- 88

2. Financial Statements................................................................................................ 89

3. Compliance with Specifications................................................................................. 90 Operation and Maintenance ofBeach Cities Transit
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C 3C

TRANSPORTATION CONCEPTS
December 18, 2019
Joyce Ilooney
Transit Manager
Citv of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
Dear lets. Rooney:
on behalf of Transportation Concepts ( TC), I would like to begin for thanking you for opportunity we have had to serve as the City' s contractor of choice for these last 10 ,years.

We are excited about the opportunity to submit a proposal to continue to manage and operate the Beach Cities Transit I+' fixed Route and Dial -A -Ride Services for the City of Redondo Beach for the next 5 years.

As you are aware, Transportation Concepts has been successful operating this service for the last 10 years. Cher focus over these years has been to constantly strive to meet or exceed the City of Redondo Beach and the community- expectations, which we believe we have successfully achieved. This is a direct, result of the continuity of our local team, which has been lead by Mr. Brett Baum, a proven leader, along with an outstanding location staff, as well a5 the support of a strong local corliorate support team. 14Ir. Baum has been the Project Manager for the Beach Cities Transit Service for the last 9 years. We have an extremely strong and capable worldorce, which has been strengthened both in the number of staff positions as well as the recent wage increase given to our drivers. We continual strive for improved operational statistics, and have a true partnership approach with the City of Redondo Beach which has resulted in an extremely cohesive client/contractor relationship that has continued to provide outstanding results.

Through our dedicated local team that is currently in place Transportation Concepts has a clear understanding of the needs of the BCT system, the technology utilized in day to day operations, and the parameters driving the system. We are familiar with the unique characteristics of the system to include the ridership profiles of the Fixed -Route and T) i al-ar Ride services, the logistics of vehicle maintenance and cleaning, as well as the geographical, environmental, and labor challenges found in the local region.

Throughout our working relationship with the City of Redondo Beach, Transportation Concepts has been extremely successful in managing all aspects of this operation. Our team however is committed to continual improvement and is committed to strive for ways to further improve the operation over the next contract term.

Mr. Bauer leads with a very hands- on type of management style. He understands his internal working environment as well as the external environment his team serves. IIe is adamant about getting out into the community on a regular basis and conducts road 12 Mauchly, Bldg. I I Irvine, CA 92618 1 ( 949) 864- 3480 1 Fax ( 949) 864- 3280 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

supervision on a regular basis. Brett has also been a resident of the City of Redondo Beach lora, number of years.

We hope that through our proposal we truly reiterate our continued dedication and commitment that only Transportation Concepts will bring to the City of Redondo Beach.

NVe have focused on the qualificutions of our company, 0111. local team, our knowledge with technology- and our sincere desire to continue to manage and operate the W"I' service for the next 5 `' ears.

Some of the highlights of our proposal include:

An extremely qualified Prgject Manager and Maintenance Manager leading the team as well as, a strong support team both at the BCT operation as well as at the corporate office in Irvine, California. No other competitor will offer a management team with the experience and credentials of Mr. Baum and his team.

A compensation plan that includes continual wage increases for drivers and staff.

Air operational plan that focuses on training, customer service rwid safety- which are proven and designed to result in a positive experience for the end user and potential for ridership growth.
v Local management team with years of "hands ori" experience operating Real Time Information systems and Zero Emission Buses.

A A proven operational approach and support system that consistently strives to exceed the needs of the City of Redondo Beach.

Outstanding positive references from both current and past clients who have experienced contracting with our company for their Fixed Route and Dial -a -Ride Contractor needs.

We are excited about this opportunity to be considered once again to extend our partnership with the City of Redondo Beach for another 5 years.

NVe acknowledge receipt of Addendnm 1 and it our acknowledgement is included with the required forms section of our proposal. If further information is needed, please contact me at ( 949) 864- 3493, ( 949) 753- 7526 ( fak-simile) or via e- mail — rrogers( c),transpoil ttiorrconcepts. com. I am authorized to bind Transportation Concepts to the terms of this proposal and it is valid for a minimum of 180 days from submittal deadline. j (I
I
Rich as
Chie O carat' g Officer
12 Mauchly, Bldg. I I Irvine, CA 92618 1 ( 949) 864- 3480 1 Fax ( 949) 864- 3280 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ` SVA
B. BackgroundYAperience with Fixed Route and Paratransit Systems The City of Redondo Beach has contracted with
Transportation Concepts ( TC) to operate the Beach
Cities Transit since 2009. Over these last 10 years TC has provided an exemplary level of Fixed Route and Dial a
Ride services. TC was the driving force in implementing a process to provide accurate reporting of statistics,
including on-time performance and a comprehensive
monthly reporting format that provided a much greater
degree of operational data to the City. TCs approach to success has always been that the management and operation of the Beach Cities Transit remains laser focused on the fact that the community comes first. From our employees to the people we serve, each individual has a stake in the transit system, and without them, we as a Company would not have achieved such success.

Over the initial contract term TC had been instrumental in working with the City of Redondo Beach in a collaborative approach to improve both the image and performance of the Beach Cities Transit service. This enabled BCT to maintain steady growth and stability. TC management had always met or exceeded the Cities performance goals, along with implementing many enhancements, such as a significant fixed route restructure which has resulting in an increase in ridership since implementation. Enhanced Dispatch and management oversight through a relocation of the dispatch center and management offices to the maintenance and bus storage yard located on Kingsdale Ave, which dramatically improved not only supervision, but camaraderie and unity of all employees resulting from this forward thinking change. TC worked with the City in the development of a standardization of vehicle type coupled with a realistic vehicle replacement plan and enhanced our preventative maintenance program to meet the growing technology advancements. In this area alone, we are averaging just 1 road call for every 100,000 miles.

In July 2015 The City of Redondo Beach awarded Transportation Concepts ( TC) a second term contract to continue to operate the Cities Dial -A -Ride and fixed route services.

Beginning immediately we implemented a computerized scheduling and dispatch system which replaced the manual system that was previously in place. As a result we saw better efficiencies in the system and made making reservations for the passengers easier, including reduced passenger call wait time and on call time. Other benefits included improved On time performance ( OTP), NTD reporting, accuracy in trip scheduling and communication with drivers.

Relative to Customer complaints, over the last 5 years we have averaged only 1.5 complaints per month. Of course our goal is Zero however we believe the ongoing focus our BCT team has on customer service is demonstrated in this overall statistic.

TC also continued to work closely with City Staff to further improve our comprehensive management report that provided both operational and fiscal data. TC also assisted the City in the enhancement of the NTD data collection process, which has proven a success in their FTA Triennual performance review/ audit, with zero findings on the TC side.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWA
Over the past 10 years TC has always taken a partnership approach with the communi and worked closely in support of several senior community groups. TC has also enjoyed working closely with the City during sponsored events such as Earth Day, Senior
Workshops, City Staff Tours, Council Meetings and other City Sponsored Events.

TC has also utilized many resources throughout our company to enhance and continually improve service. Our Director of Maintenance has provided oversight and inspections of the City owned fleet to ensure that all preventative maintenance and repairs are completed to the highest standards. This approach has had direct influence on our record of 100% satisfaction rating on all CHP terminal inspections, as well as maintaining our goal of less than 3 road call per 100K miles. As previously stated our road call frequency is 1 road call per 100K miles. In addition to our maintenance support, TC has provided safety training support and OSHA training by our Safety Consultants at IAG. This has led to further improvements to our outstanding safety record.

It has been our pleasure to work with City staff and share their vision of growth and enhancements to the transportation services provided to the community. We truly recognize our role as a partner in the development of the transportation services provided to the community.

With attention to safety TC is proud to have continued to recognize a consistent downward trend in the frequency and preventability of accidents each of the last 10 years we have operated BCT. Over the last 5 year contract term the BCT system is averaging over 185, 000 miles of safe driving between preventable bus collisions. Vs approach starts with hiring the best employees as possible, and then investing the time through training to make every employee extremely safety focused, ultimately leading to a significant benefit to the BCT operation.

Operationally, TC has in place a proactive work environment where focus is placed on safety, service and the enrichment of our employees.

Work schedules are planned out well in advance to accommodate the service need, while allowing employees flexibility in planning their outside activities. TC uses a centralized dispatch system where all employees, customers and associates contact a central location ( phone, email, in-person, radio) to interact with the operation. Once dispatch is notified, immediate action is taken with emphasis placed on customer service and safety. Quality assurance and control is maintained by TC management, starting from the Operations Supervisors that are tasked with maintaining a smooth operation, adherence to schedule, compliance to policy, training, and emergency response if needed.

Overall Company Experience
From the operation of a six bus shuttle operation at the Ontario Airport in 1982, through today, Transportation Concepts has enjoyed measured growth. Currently, the company manages 16 separate Fixed Route, Shuttle or Dial -a -Ride contracts, all in areas with similar challenges as the Beach Cities Transit The company operates these services Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWA
utilizing a fleet of over a 150 vehicles ranging in size from seven passenger minivans to 40 foot transit coaches. The majority of the vehicles maintained and operated by Transportation Concepts use Alternative fuels. In addition, we have experience operating Zero Emission Buses in a number of locations since 2015.

Fixed- Route Services
TC has over 20 years of experience operating fixed -route service in the local region with public transit agencies that n receive Federal Section 5307 transit funding. In addition to n
our ten years of operating Beach Cities Transit, other
comparable fixed -route experience over these last 20 years includes; 7 years experience under contract with Los Angeles Metro operating 55 buses, 19 years under contract with
Corona Transit operating 20 buses, 5 years of experience with the Riverside Transit Agency operating 86 buses, along with contracts with Omnitrans, Palos Verdes Peninsula, the City of Avalon, Los Angeles County, and several other municipal operations throughout the Southern California area.

In addition, our talented and valued employees have been responsible for the operation of regularly scheduled services throughout the state including overall management responsibilities encompassing day to day administration of systems operating in rural transit environments as well as major metropolitan areas transporting over 5 million passengers per year. This includes routing and scheduling, safety oversight, vehicle and facility maintenance, road supervision and dispatch oversight, integration of technology, and of course vehicle operations. TC employees have experience in this type of service since 1987.

Shuttle/ Circulator/ Feeder Services
TC has been providing shuttle services since 1982. In fact, we currently operate several shuttle services of varying operating characteristics to include, campus shuttles,
medical center shuttles, and employer shuttles. We are
extremely proficient at providing high quality, high
capacity, short haul, high frequency services. In addition, we provide other special services including regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve.

Demand Response/ADA Paratransit / Dial- ar Ride Services TC also has close to 20 years of experience operating
Paratransit service in the local region with public
transit agencies that receive Federal Section 5307 transit funding. In addition to our ten years of operating
Beach Cities Transit, other comparable Paratransit
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach APR
experience over these last 20 years includes 19 years under contract with the City of Corona operating 14 vehicles, 10 years with the City of Glendora operating 10 vehicles, 8 years under contract with Riverside Transit Agency operating 60 vehicles, 5 years under contract with Omnitrans operating 100 vehicles, along with several other operating contracts with municipalities in the Los Angeles and Southern California region.

Additionally, TC corporate support staff has experience providing Dial -a -Ride services for close to 35 years.

We have extensive experience managing various size and types of such specialized services ranging from two to over one hundred vehicle operations carrying up to 1, 000 passengers per day. In addition, we have experience with various automated ( and manual) reservations and scheduling.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AVR
C. Service Delivery Approach
Management Philosophy
Although Transportation Concepts operates as a dba under Parking Concepts, the provision of effective transportation operations is the core business of Transportation Concepts. We do not have other businesses that divert focus from our primary objective with our clients, such as the City of Redondo Beach; which is to transport passengers safely and effectively while creating a positive image for the BCT as well as our organization simultaneously. Our concentration remains on your service. If additional support is needed other than the provision of normal services, we have very tenured and knowledgeable internal staff that can provide consulting and assistance in the areas of maintenance, labor, risk managements safety, technology, and environmental concerns. If Transportation Concepts does not have internal staff that can provide assistance to the degree necessary, we have several professional consultants that we work with regularly that will provide service as necessary.

Over the last 37 years, Transportation Concepts has nurtured a management approach/ philosophy that is specific to the needs of our customers. Although it is extremely important to have reliable corporate support, we believe that the service is only as strong as the local team leader. As we have demonstrated over the last 10 years in working with the City of Redondo Beach, the local team will operate in partnership with City staff in working towards the same goal of providing premier service to the residents and visitors of Redondo Beach and surrounding beach communities. Our objective is to ultimately improve the quality of life in the communities that we serve. Part of our efforts include: hiring locally to provide an environment that promotes camaraderie and community involvement as demonstrated over our term in Redondo Beach. In addition, our corporate team will always provide as much support as necessary and be available for consultation as requested anytime.

Operations Programs
As a professional provider of transportation services for over three decades, we have developed and implemented programs for a full range of transportation services.

Generally, our programs include the following:

Safety — safety culture, employee, riders, maintenance shop, environmental, incident prevention and response.

Customer Service — passenger relations, disability awareness.

Employee Development — recruitments screening, hiring, training, and supervision.

Maintenance — preventive, body work, warranty, parts inventory, vehicle appearance, heating/air conditioning, audit/ inspection, and ongoing technician enhancement training.

Vehicle Operation — employee check in, vehicle inspection, dispatch/ Vehicle communications, on time performance, route supervision, fare collection and extensive continual training.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWt
All of these programs will continue to be in place for BCT. In order to successfully facilitate our programs throughout each of our operations we must effectively maintain our support structure and ensure that each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the system ridership.

City" fhas come to rely on location and corporate
support and experiisa We value this assistance and believe your company is a partner in our success
b
Brian Champion
Previous Contract Administrator — City of
Corona
Over the last 37 years Transportation Concepts has had an excellent performance record with the contracts we have operated. We have consistently focused on efforts to exceed client expectations and nurture an excellent safety culture within each of our operations.

This approach has resulted in our organization achieving a solid reputation for getting the job done as promised. We are proud of our success. However, our philosophy is one of always keeping our eyes open for a better way to serve our clients. We are committed to continue operating under this philosophy relative to the service provided to the City of Redondo for the Beach Cities Transit Service.

The following is our location specific Beach Cities Transit Operations Policy and Procedures manual. This is issued to all employees upon hire. In addition, our company handbook is also issued at the time of hire, and further demonstrates our understanding of this project Information on our employee handbook can be found in Section M of this proposal.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
These procedures are incorporated into the existing TC Handbook. Situations may occur that are not covered by these policies and procedures, such instances, drivers must exercise good judgment. In all situations, drives must report these to their supervisor and dispatch.

All drivers must become thoroughly familiar with the TC policies and procedures, special requests and instructions. Ignorance will not excuse negligence of duty, and disciplinary action as stated below or contained in the TC Employee Handbook, sections " K", Workplace Conduct page 43- 45. Clarification of these rules must be done through your immediate Supervisor or Trainer.

1. Special Instructions:

Special Instructions supersede the procedures contained herein, and are to be obeyed while in effect.

Special Procedures and instructions may be issued in the form of:

Bulletins
Notices
Memos
Schedule Memos

2. Compliance and Instructions:

Drivers must accept responsibility for and carry out the oral and written instruction of any authorized TC or Agency representative.

3. Notice Boards and Mailboxes:

Drivers must consult the notice boards and check their mailboxes if provided before and after each day' s assignments.

4. Cooperation with Law Enforcement and Fire Department:

Drivers must cooperate with Law Enforcement and Fire Department agencies. If such cooperation creates a dangerous situation or changes any established TC procedure, notify your supervisor immediately for clarification. At no time can passengers get involved with assisting in any safety related issue. An Incident report must be completed and turned into your supervisor at the end of your shift detailing the incident.

5. Safety in the Yards:

Drivers must be alert and take necessary precautions to ensure their personal safety and the safety of others. Reflective Safety Vests must be worn at all times when walking yard and or layover. The safety vest may not be worn while operating any vehicle.

6. Seat Belts:

Drivers must wear seat belts when operating any vehicle, revenue vehicles included. When operating a non -revenue vehicle, it is the operator' s responsibility to ensure that all occupants of the vehicle are using the seat belts before the vehicle is put into operation.

7. Electronic Devices:

All electronic devices must be off and not visible while operating a vehicle, including a non -revenue vehicle. The only exception is the two way radio or PTT phone. Using a cell phone while operating a vehicle will result in immediate termination.

Cell phones and accessories
Computers and accessories
Electronic audio and visual devices.

Ear pieces.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH

8. Pull in, Pull out and Off Route:

Drivers must strictly adhere to all operating procedures and traffic laws on all pull out, pull in and detours. Drivers must never park or layover in any unauthorized location. Unnecessary deviations or delays are prohibited. Drivers must always use their four way signals when pulling into a stop.

9. Routes:

Deviating from routes is prohibited, unless directed by Law enforcement, fire department, supervisor or agency representative. Routes are to be completed as per the established paddles. Cutting short a route or deviating without authorization will result in immediate termination.

10. Service Delays:

Drivers must notify dispatch immediately when a delay or blockade has interrupted service for more than 10 minutes or may prevent the bus from reaching the layover in sufficient time. Also, notify dispatch once the delay / blockade has been cleared. Ensure this information is written on your trip sheet.

11. Time Points:

Speeds must be monitored so that drivers arrive at time points safely and on schedule. DO NOT depart time points earlier than the scheduled time. DO NOT arrive at time points or layovers more than 3 minutes ahead of schedule. Running times must be distributed evenly between time points.

Violation of this section will result in Disciplinary action up to and including termination.

12. Detours:

When driving through an authorized detour, stop at any intersection where it is safe to allow passengers to board and alight.

13. Layover:

Engines must be turned off when layover time exceeds 5 minutes. Always ensure your vehicle is pulled forward and does not block any driveway or intersection. Always try to accommodate other drivers.

14. Unattended Buses:

When a bus is left unattended at any location, it must be properly secured. Do not leave any supplies on the bus. Drivers must keep their passes, ID badges, and transfers on them at all times.

Return to the bus with sufficient time to prepare for service. Never leave passengers onboard when unattended. Always notify dispatch when you leave the bus unattended.

15. Announcing Departures:

Announcing your departure should be done moments before departing the stop. Always keep a look out for passengers.

16. Transporting Animals:

Drivers must transport service animals in accordance with the American' s with Disabilities Act guidelines. All other animals must be secured in a suitable carrier. Notify dispatch whenever a service animal is onboard.

17. Request for Assistance:

All requests for emergency assistance must be made through dispatch. A driver may request the assistance of law enforcement or just the assistance of a supervisor. Drivers must use the correct10 codes when these requests are made.

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18. Reporting Disturbance sand Altercations:

Report all disturbances and or altercations to dispatch as soon as it is safe to do so. Always wait for supervisor arrival. Avoid all confrontation even if it means getting off the bus. Safety first. Incident report must be submitted before signing off for the day.

19. Fares:

Never insist on payment of fares, just quote the fare. DO NOT create a situation that can jeopardize your or the passengers safety.

20. Unnecessary Service Delays:

Drivers must never stop to purchase food or beverages or to conduct personal business at any time; this includes deadheading to and from the TC yard to the start or end of service while operating any vehicle. Stopping along the route to use the restroom in an emergency is permissible. If said stop is at a business that sells food or beverages, Operators are not permitted to make purchases.

In the event the restroom is in a mall or casino, the same rules apply, shopping and gambling is restricted.

The only exception to the above is when an Operator is on their meal break and has been authorized to use a TC vehicle during their meal period.

Always contact dispatch when there is a need to stop. Dispatch will need your name, route #, bus # and location. Once back in service you will again need to contact dispatch informing them you are back in service. Passengers can never be left in your vehicle while unattended. Also instruct the passengers to disembark.

21. Treatment of Passengers:

Good passenger relations are essential for our success. Drivers are required to treat all passengers in a courteous and respectful, and professional manner at all times. When dealing with your passengers, be conscious of your actions and words used, but as importantly your tone. Don' t be offensive and sarcastic. Remember, you not only represent TC, but the Agency/ Client as well.

22. Tampering with Fare box:

Drivers are strictly prohibited from tampering with the fare box. Drivers are not permitted to use any non approved tool to clear the fare box. Any attempt to adjust or tamper with the position or normal operation of any of Company property, including the fare box is strictly prohibited. Employees who engage in theft of, or willful misuse of Company property will be subject to discipline up to and including immediate termination and where appropriate and criminal prosecution.

23. Securing Fare Media:

Drivers are responsible for all fare media that is issued to them as well as any that is collected during their assignments. Fare media must never be left on the bus, when the vehicle is unattended. When drivers are on the bus, the fare media should be stored out of sight at all times. All fare media must be turned in at the end of your schedule. IAT cards must be documented on the driver's trip sheet reflecting how many were received, sold and returned back to dispatch.

24. Radio Conduct:

Vehicles that are equipped with two- way radio systems fall under the direction and is regulated by the FCC ( Federal Communications Commission). The following is prohibited over the radio:

Use of obscene, unnecessary comments, slang terms and profanity Unauthorized use of messages
Excessive, false or deceptive signals or communications Unauthorized call signs
Tampering
Violation of this section will result in Disciplinary action up to and including termination.

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25. Smoking Policy:

Transportation Concepts ( TC) is committed to providing a safe and healthy workplace and to promoting the health and well- being of its employees. It is the policy of TC to prohibit smoking on all Company premises and in all Company vehicles in order to provide and maintain a safe and healthy work environment for all employees. In conjunction with state and local law, employees are free to smoke n designated areas outside the buildings and vehicles during non -working hours ( i. e. before work, during breaks and after work).

In fairness to all employees, individuals who smoke are expected to comply with existing Company policy regarding break time. Smokers will not be singled out or monitored in any way that results in treatment different from that applied to other employees.

Employees violating Company rules on breaks or smoking will be subject to disciplinary action up to and including termination.

TC operates in accordance with California Code Reg. Title 22, sec 12000 ( b), which states that tobacco smoke is a chemical known to the state to cause cancer. Also, TC follows all the city, county and state policies and regulations in monitoring smoking in public places. Any employee who violates Company/ locations smoking policies will be subject to disciplinary action. Ref: Employee Handbook September 2003.

Administering the Policy
The no smoking policy applies to all employees and outside business guests who may be visiting the building
This policy covers the smoking of any tobacco product and the use of smokeless ( or spit) tobacco
Smoking is not allowed within the building at any time
Smoking is not permitted in any company vehicles, either owned or operated by Transportation Concepts
It is the responsibility of each employee to ensure that his/ her visitor(s) comply with all provisions of this policy
Smoking is permitted on the grounds provided that it occurs beyond 25 feet of any building entrance or open window
Employees who choose to smoke within the permitted areas must do so on their regularly scheduled breaks or meal periods
All materials used for smoking, including cigarette butts and matches, must be extinguished and disposed of in appropriate containers as provided
No additional time off work shall be authorized for employees that smoke Each employee is expected to abide by the terms of the Smoke -Free Workplace Policy Employees are required to sign an acknowledgement that they have read and understand the smokefree workplace policy. A copy of the signed acknowledgement will be placed in the employees personnel file.

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26. Speed:

Drivers will not drive any TC or agency vehicle at a speed that exceeds the posted speed limit, or a safe speed for the conditions. Speed adjustments should be made only when directed to do so by a posted speed limit sign. Adjustments should be made for inclement weather, traffic conditions, visibility, surface of the roadway and the size of the vehicle.

27. Destination Signs:

Drivers must display the proper destination sign number, destination route sign at all times. When not in service on pull out and pull in, or off route trip the driver must display a " Not in Service" destination.

28. Use of Lights:

Regardless of time of day, i. e. sunrise, sunset or darkness, the interior lighting and lighting in stepwells on buses shall be sufficient for passengers to enter and exit safely. Remember, passenger safety starts with a good vehicle safety inspection which includes interior lighting. If you find safety critical systems are not in working order they must be reported to Dispatch and Maintenance.

29. Tires:

Except when curbing wheels for proper securement, ensure that the tires of any vehicle do not contact the curb or any object that could damage them. If the tires are damaged, note the damage on the DVIR.

30. Door Operation:

Do Not open the doors at any time while the bus is in motion. The bus must come to a complete stop before the doors are opened, and be completely closed before the bus is in motion.

Violation of this section will result in disciplinary action up to and including termination.

31. Vehicle Check at Layover:

Upon arrival at a layover, drivers are required to check their bus for the following:

Sleeping or intoxicated passengers
Lost articles
Debris
Hazardous Substances
Damage
Low tires
Lights

32. Calling Stops:

Drivers are required by ADA regulations to announce in a clear, distinct voice all transfer points, major intersections, and destination points, points of interest and any stop or location upon request.

In addition, make announcements at sufficient intervals along the route to familiarize vision impaired passengers to their locations.

Violation of this section will result in disciplinary action up to and including termination.

33. Passenger Stop Request Sign:

The stop request sign must be on at all times.

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34. Driver / Passenger Conversations:

Avoid all unnecessary conversations and distractions while the bus is in motion. Questions should be answered briefly and politely, without diverting attention to the road. Treat all questions and answers as if it is the first time you have heard it, regardless how many times you have heard the questions before. Schedules should be provided to the passenger to help minimize inquiries.

35. Election:

It is illegal and prohibited for any Driver to place their hands upon a passenger without that passenger' s permission. Passengers behaving in an offensive manner should be requested to stop the offending conduct. If it becomes necessary to request the offending party to alight the bus, always notify dispatch and have a supervisor meet you on route. When alighting the passenger the bus should be pulled over to a safe location. Small children or people who appear to be in a vulnerable position must never be ejected. A full report must be handed in at the end of the driver' s schedule. Courtesy cards should be handed out to passengers when situations like this occur.

36. Badges:

The employee identification badge is part of your uniform and must be worn at all times. After receiving your badge it' s your responsibility to keep hold of and protect it.

If you have legitimately lost your employee identification badge there is a $ 20 replacement fee. Any Driver who knowingly allows someone else to use their employee badge will be terminated.

37. Time Keeping:

It is recommended that all operators keep a record of their working hours. Each work run has a sign - on and sign -off time. An employee may sign on early does not entitle you to overtime. Employees are required to sign their name next to their sign in time and again when they sign out. This is to be done at the scheduled time, not before and not after.

Any overtime occurring at the end of you shift must be approved by the on -duty controller. If you can' t justify the reason you' re completing your shift late the on duty Controller is not authorized to sign -off on the overtime.

38. Assisting the Elderly:

As a person ages, physical changes begin to appear.

Vision — This is affected in many ways; the eyes ability to distinguish between colors is impaired. Bright and contrasting colors should be used to assist elderly persons.

The white or yellow stripes on stairwells and aisles help distinguish between steps and the width of the aisles. Eyes can become very sensitive to bright sunlight. The eye becomes more susceptible to cataracts, which causes vision to be cloudy and blurred. Blurred vision can also affect the elderly person' s ability to judge distance. To further aid the elderly, bus operators are required to call stops, transfer points and time points.

Hearing - The range of hearing, especially in the areas of very high or low- pitched sounds is normally limited by age. It is important, therefore not to shout at an elderly person since this normally does little good and may cause them to become upset or confused. It the elderly person seems unable to hear you, speak a little louder and slower, and even try in a lower voice.

Physical — Many elderly persons experience difficulty in boarding the bus. They may have physical conditions and injuries that limit their mobility. Park the bus close to the curb at the stop, and make sure that the doorway openings are positioned properly. Point out obstacles or hazards, which they may encounter and offer to assist them as they board or alight from the bus.

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Priority Seating - The first two front rows are allocated to priority seating for the elderly.

Upon request, a bus operator can ask passengers in these seats to move in order to accommodate elderly passengers.

The ADA ( Americans With Disabilities Act) does not require elderly persons to use priority - seating areas on the bus.

A few pointers that may help you as a bus operator to assist with the elderly; Announce the bus and route number to elderly passengers standing outside the bus. This can be done using the PA system.

Announce stops, transfer points and time points.

Speak clearly and more slowly.

Park closer to the curb.

Kneel the bus —.

Keep priority seating open.

Passengers seated in designated areas are not compelled to move, as the elderly are not required to use designated seating. However from a customer service standpoint you should try to encourage this.

39. E -Mail, Voicemail, and Computer Network System Policy:

Employee privacy rights do not extend to work- related conduct or the use of company-owned equipment or supplies. You should be aware of the following policies:

Our Right to Access Information
Although employees have individual access codes to e- mail, voicemail, and computer network systems, these systems are accessible at all times by Parking Concepts, Inc. and may be subject to periodic unannounced inspections by us. All system access codes must be available to the Company, and employees may not use access codes that are not known to the Company.

Systems Use Restricted to Company Business
Employees are expected to use e- mail, voicemail, and computer network systems for Company business only and not for personal purposes. Personal purposes include, but are not limited to, soliciting or obtaining opinions for commercial ventures, religious or political causes, outside organizations, or other non - job- related solicitations. In this regard, the Company reserves the right to retrieve and read any messages composed, sent or received.

Please note that even when a message is deleted by the user or recipient, it may be possible to re- create the message; therefore complete privacy of messages cannot be guaranteed to anyone, and communications should be limited to business purposes.

Forbidden Conduct
Employees are prohibited from using PCl/ TC information systems in any way that may be disruptive or offensive to others including, but not limited to, the transmission, receipt or viewing of sexually explicit messages, cartoons, images, sounds, ethnic or racial slurs, or anything else that may be construed as unlawful harassment or disparagement of others.

Password Security and Integrity
Employees are prohibited from the unauthorized use of other employees' access codes to gain access to their e- mail and voicemail messages. Personal or other inappropriate use of information systems will result in disciplinary action up to and including immediate dismissal.

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40. Lost and Found:

Any item found on a bus must be properly documented and secured by the following process.

Initial Find
Drivers are to call in stating when and where the item was found Dispatchers are to log the call
Returning to the Yard
The driver is to turn the item over to the dispatcher on duty The dispatcher is to tag the item.

The dispatcher is to log the item in the lost and found log book Securing the item
All lost and found items are to immediately be secured in the combination safe Any bulk items that cannot fit in the safe should be secured in the manager' s office Returning Items
Passengers must produce I. D when claiming items at our facility

41. In Service Check:

All drivers are to contact dispatch when going into service. This is to be done when first starting service and anytime you are starting after relieving another driver, or after a lunch break.

The correct procedure after confirming contact is to state your route and then 10- 8" and your location. For example: Dispatch: " go ahead", 102- 1, 10- 8 at the Pier". An example for lunch relief drivers is as follows: Dispatch " go ahead", Operator: 10- 7, 10- 8 at LAX".

Again, this only needs to be done on the first trip when you take over your bus, not on every trip of your route. .

42. Bus Stops:

At bus stops that service more than one bus at a time, please remember to stop at the end of the stop, not in the middle.

Additionally, if safe to do so, if another bus pulls in behind you, pull forward to allow the other bus to safely enter the stop. Always ensure you stop at the service stop when another vehicle bus is already at the stop.

When entering a bus stop zone and during your time stopped at bus stop the emergency four way flashers are to on, ( No exceptions). When merging back into traffic - Signal, look for oncoming traffic, and merge safely. If your buses emergency four way flashers do not operate properly, write it down on the Daily Bus Report and inform the supervisor so that repairs can be made as soon as possible.

Your cooperation is vital and important for the overall operations and passenger safety.

Drivers arriving to the Torrance Circle ( Redondo Beach Pier) with down time exceeding 2 minutes must turn their bus off. This applies to all Layover' s; Palos Verdes/ Via Valencia, LAX and Aviation Station.

43. Reportinq Incidents:

Anytime an incident or anything out of the ordinary occurs, no matter how minor it may seem at the time, you MUST report this to dispatch and or a supervisor immediately by radio or cell phone. Once

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you have completed your shift you are then to ensure an incident report is made out and issued to your supervisor or manager before you sign off for the day.

Every incident that occurs in a vehicle, has the potential of escalating into liability for and cost to the company, but most importantly can jeopardize your job.

The following are examples of the more common types of incidents, but does not include every type of incident that may occur.

Passenger failing to pay for his/ her fare.

Passenger arguing with another passenger, or yourself.

Passenger disturbing other passengers.

Passengers not having the correct or expired transfers or cards.

Accidents.

Passenger injuries.

Passenger falling when de -boarding the bus.

Road hazards.

Passenger conflict.

44. Rewritten Trip Sheets:

When drivers rewrite their trip sheets the following procedure must be followed.

When a trip sheet is rewritten, only ( 2) copies must be submitted ( Original trip sheet & rewritten trip sheet).

Specific comments providing explanation of rewrite must be placed on comment section of rewritten trip sheet
Original trip sheet and rewritten trip sheet must be stapled together

45. Talking to the Media:

It is TC policy that drivers or any employee ARE NOT PERMITTED to speak to the media at any time for any reason. This is a very sensitive issue and could cause heavy liability issues for the both the agency and TC. If you are approached by someone from the media for a comment on anything, you are to redirect them to TC Management.

As an employee of Transportation Concepts, you are also an ambassador and representative for the Agency/ Client. Anything you say or do, while in uniform, on the clock or on the bus reflect on both TC and the Agency and Client. As a driver, you are always in the spotlight, especially when there is an accident, incident or even changes to the service, and people from the media are always trying to get information from you as you are first line of the source.

Violation of this section will result in disciplinary action up to and including termination.

46. Uniform Policy:

Image is an important factor when it comes to professionalism. TC prides itself on its image and And this is why we issue uniforms. It is up to each of you to ensure your uniforms are clean and that you are in complete and proper uniform during all assigned shifts, this includes fueling. Failing to be in complete and clean uniform will result in the employee being sent home.

Watches form part of a requirement for this job, and it is your responsibility to have a good working watch with you at all times during your shifts. The correct time of day must be maintained at all times while on duty. Watch malfunctions are not an excuse for running off schedule.

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The following is the required TC uniform:

TC issued Shirts —( ONLY WHITE T- SHIRTS ARE ALLOWED UNDER THE SHIRT) TC issued Pants
Black Shoes
Dark Socks
TC issued Jacket
TC issued Caps ( or plain blue, no lettering)
I. D. Badges ( When issued)

47. Credentials:

Renewal of your proper credentials is your responsibility! Your credentials consist of your Driver License, VTT Card and your Medical Examiners Certificate.

The company is NOT responsible for reminding you when your credentials are going to expire. It is your responsibility to keep all of your credentials current and not wait until the last minute to renew them. In regards to your VTT Card it is your responsibility to make sure that you have enough in - class training hours to renew your VTT.

If the re -newel of your credentials should interfere with the company' s day to day operations due to neglect on your behalf, you will receive a written warning, and be suspended without pay until your credentials are updated.

48. Passengers Riding with Luqqaqe:

Luggage must be positioned in front or on passenger while the bus is in motion. The luggage must not occupy additional seating or the seating or leg space of another passenger. If the luggage does not meet these criteria then we cannot place luggage on bus. As a result, we cannot transport customer.

49. Wheelchair and Mobility Device Policy:

BCT requires all wheelchairs and mobility devices be secured by a 4 point system.

Passengers failing to adhere to this rule will not be permitted to ride.

Loading:

Location: insure that the vehicle is on the correct side of the street Vehicle should be on firm, level ground
Lift should come to rest on concrete or pavement
Always avoid soft, wet, or slippery surfaces
Before contact is made with passenger security belt must be put on Vehicle:

Leave engine on
Turn fast idle on ( If applicable)
Turn lift switch on ( If applicable)
Engage parking brake
Make sure wheelchair is clear of lift deployment
Authorization:

Only TC personnel, who have been properly trained in wheelchair procedures, may perform these functions.

Deployment:

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Deploy lift to flat, solid ground
Pull the wheelchair onto the lift platform, passenger facing away from vehicle
Secure brakes on the wheelchair
Disconnect an electric wheelchair' s power supply, if the passenger is not able to fully control the chair
Fasten and tighten lift belt if equipped with one
Stand behind passenger if space permits and notify the passenger that you are about to move the lift
Ride up on the lift platform, if you can safely do so, holding the wheelchair with one hand
Make sure that the safety lift flap locks into an upright position as the platform clears the ground
When the lift reaches the top of its cycle, release wheelchair brakes and pull the chair backwards into the vehicle
Maneuver chair to securement position, DO NOT LIFT the wheelchair Securement:
4 -point tie -down system is to be used
Under no circumstances should there be less that 4 straps used All wheelchairs and mobility aids should always be secured in a forward facing position
All electric wheelchairs must have power turned off while secured Encourage passengers in scooters to transfer to a seat
Equipment:
4 -tie down straps, 2 front, 2 back
One lap -belt set
One shoulder harness set
If the shoulder harness cannot be secured, then a lap belt will suffice, however, these should be rare occasions
Connect:

Apply brakes to the mobility aid
Connect front tie down straps to a T -connector of the wheelchair frame, on the front half of the wheelchair
Connect back, ratchet tie down straps to a T -connector on the back half of the wheelchair
Never connect straps to wheels, footrests, armrests, or any detachable or moveable part of the wheelchair
A tightened tie -down strap must be straight, not twisted Unoccupied wheelchairs must be tied down
Recheck:

Recheck all straps, test by pulling from the back of the wheelchair to see if it moves

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Unloading:

Unloading area should always be on level ground
Vehicle engine should be on, parking brake on, lift switch on, fast idle on -if applicable
Release all tie downs and store them in proper container Activate lift
Verify that the safety belt is secured
Maneuver wheelchair onto lift, setting brakes
Inform passenger that you are going to activate lift to downward position Lower to the ground by standing on the lift behind the passenger and holding onto the wheelchair with one hand
If the wheelchair is too large to allow you to ride on the lift platform, stand on the ground and to the side of the lift while raising and lowering. Maneuver the wheelchair onto and off of the lift platform while standing on the ground in front of the lift. Once the wheelchair is aboard the vehicle, secure it, then proceed to secure the lift closing all doors
Once lift reaches the ground, ensure end gate is down, unlock wheels, unfasten lift strap, then push wheelchair off of the lift platform Secure the area by stowing the lift and closing doors, never leave the lift out and unattended
General guidelines:

Never leave the keys in the vehicle when assisting passengers to a destination
Safety belt to remain on the passenger until they are at destination Never leave passenger unattended on the lift
Store tie downs in proper container
Always maintain physical contact with the wheelchair
Explain each element of the procedure to the passenger
Always lock brakes on the wheelchair
Shut off power to electric wheelchairs when on the lift platform and in the vehicle
Make all wheelchair movements as smoothly as possible
DO NOT leaves the vehicle running in front residences, or facilities. When not in use always turn the engine off
Do not use the manual operation capability of the lift to load a passenger.

This function is intended to unload passengers when the lift cannot be operated electrically. No standees permitted during manual operation Ergonomics:

When physical strength is required, always use leg and hip strength, not back strength
When securing tie -downs, kneel and keep your back straight Do not move a wheelchair over multiple steps
Pull a wheelchair downhill and push moving uphill
If at any time circumstances prevent you from following these procedures contact dispatch

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50. Your Responsibility as an Operator:

Drivers shall carry out a complete walk around inspection of the vehicle prior to the departure of the first run of each day to satisfy DOT requirements and company regulations.

Drivers shall instruct passengers on loading and unloading procedures, safety rules and rules of conduct when needed.

Drivers shall always be in their vehicle when loading and unloading passengers, with the exception of loading and unloading wheelchair passengers.

Drivers shall not allow passengers to sit or stand in the drivers compartment, shall enforce strict discipline on the vehicle and shall enforce all rules of conduct of the company as outlined by the company policy. This makes allowances for the Standee Policy.

Standees: No standees allowed beyond the "standee line", and as long as you have full view of all your mirrors. The dispatcher must be notified when you have a full bus.

Drivers shall not leave the vehicle while passengers are on board. In case of an emergency set the emergency brake and turn off the engine and remove the key.

Drivers shall unload or load passengers only at the designated time and place. If there are any changes in the route the drivers will be notified by the Dispatcher /Supervisor or General Manager.

Drivers shall keep the service doors closed at all times when the vehicle is in motion.

Drivers shall not back up a vehicle unsupervised except in an approved area or in an emergency.

Drivers shall report any mechanical problems in writing on the DVIR forms to the Supervisor.

Drivers shall use radios strictly for company business and conduct all conversations in a professional manner. Drivers, in the event of a mechanical breakdown, you are to immediately notify the Dispatcher of your location and the nature of the problem by using the correct radio codes.

Drivers shall report any incident to the Dispatcher immediately. The driver should not continue in route unless authorized to do so by the Dispatcher.

51. Pre and Post Trip Inspections:

Pre and Post Trip Inspections are Mandatory parts of your daily functions. Pre -Trips and the completion of your DBR' s must be done before the bus rolls out of the yard. Drivers are to be present at their buses during the time of Pre -Trip. Supervisors will monitor this on a daily. AM DRIVERS. The PM drivers are to complete their Post Trip Inspections when they return to the yard.

52. Drivers Trip Sheets:

The drivers logs forms part of your daily function. Your paperwork is to be completed in full, this includes, bus details, route times and all ridership details. Most importantly is that you complete all ridership details especially on the last run. If you do not pick up any passengers, you must fill in the spaces with a zero. Please ensure that all your transfer information is filled in accurately and your start and end transfers and any unused punched transfers are stapled to your paperwork. This includes the last run, if you do not have any passengers, fill in" 0" in the space provided.

Your start and end times must be filled in on every trip, this is the actual time you leave and arrive not the time as per the schedule. Do not only write the start time and leave the end time blank.

Please refrain from circling and artwork on the logs, this is an official document which is audited by TC and Agency/ Client.

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53. DVIR:

DVIR' s may only be completed during the physical inspection. You cannot do your inspection and then complete the DVIR in the office. Drivers who do not adhere to the above will have to re -do their pre -trip the correct way.

For your own safety, the following procedure must be adhered to correctly:

1. The first driver assigned to a vehicle fills out the DVIR in triplicate.

2. The DVIR is to be completed in full reflecting the following items; Vehicle #
Date
Drivers Name
Start miles At the end of your shift, complete the End miles and End time Start time
Check off each item one by one. For defects mark an " X" next to the item Any comments related to the defects found. No personal comments must be made Drivers to sign the DVIR ( middle of the page)
Supervisor / Dispatchers signature ( right top corner)

3. Supervisor/ Dispatcher must sign off DVIR initialing the top right hand corner of the DVIR, ensuring all safety related items are checked off before the bus departs from the location.

4. The signed YELLOW copy must be handed to the supervisor / dispatcher before leaving the location.

The PINK and WHITE copies are kept on the bus for the duration of the day while the bus is in service.

5. The 2nd and 3rd drivers are to use the same DVIR as the first, this time completing the driver # 2 or 3 box;
Name
Start miles
Start time
Check off each item one by one. For defects mark an "X" next to the item. ( for the drivers taking over in route, do the work around and check brakes).

End time At the end of your shift
End Miles

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6. At the end of the day after the Post Trip Inspection is completed, the PINK copy is to be left in the vehicle for the next morning driver to review and the WHITE copy is to be turned into the supervisor/ dispatch.

This will allow the morning driver the opportunity to see what defects the previous driver wrote up).

7. Whenever a repair is done, the mechanic will check and sign off on the defect which was reported on the WHITE copy of the DVIR and file this with the repair order in the vehicle file. The mechanic must also check off the repaired items on the PINK copy on the bus.

54. Sick Passengers:

If a passenger is sick on the bus, the driver must pull over immediately in a safe place, and call into dispatch informing them of this. Check with the passenger if they require medical assistance. If assistance is required, advise dispatch, who will call 911.

Immediately dump the kitty litter over the spilled body fluid, and instruct the passenger/s to move to another seat. Do not inhale while dropping the kitty litter and do not touch any of the body fluid.

Then continue on route until a replacement bus meets you to do a bus exchange. The bus is returned to the location and tagged for utility personnel or mechanic to clean up.

The bus cannot go back into service until the body fluid is cleaned up correctly.

Requirement: All drivers are to ensure they have at least one bag of Kitty litter on their bus when doing their pre -trip inspection.

55. Passing - Up Bus Stops:

Skipping stops is prohibited. Only buses full to capacity and approval from dispatch can pass a stop.

56. Pedestrians:

You must always yield the right of way to pedestrians crossing the street regardless of whether they are at a marked crosswalk or not. Pedestrians may stop/ change direction back into the path of the bus. Always use caution, until they are well clear of the bus.

Watch for pedestrians emerging between or around large vehicles.

57. Recovery Time:

Recovery time is the time between the scheduled arrival of one trip and the scheduled start of the next trip. This time is to allow for recovery of lost time, and provide appropriate headway spacing. This is not break time, or personal time, but may be used as such if there is waiting time before the next scheduled departure. You should return to the bus with enough time to board passenger.

Note: Never leave an unattended bus with passengers on board, and always advise dispatch that you will be away from the bus.

58. In Service Driver Relief:

Drivers are never to wait at the relief point if the relief driver is running late. Continue in service, but advise dispatch. The relief driver will be required to meet you on route.

59. Extra Board:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
An Extra Board ( EB) position is selected by bid. This position requires the driver to be qualified to drive all Fixed route and DAR routes. This position fills in for drivers when they are sick, on vacation, or an open bid. The driver should be flexible with their hours, as the hours can change depending on the requirement on the day.

60. Railroad Crossing:

Remember anytime can be train time, whenever you approach a railroad crossing LOOK, LISTEN, LIVE.
1) Slow down upon approach.
2) Activate your 4 -way flashers at least 100 feet from the railroad crossing. 3) Come to a complete stop no less than 15 feet, nor more than 50 feet from the crossing marker stop sign, black and white X shaped crossbuck etc. If you are unable to get a clear view in either direction after the initial stop has been made, you may move up to a point ( NOT THE TRACK) where you may determine that no train is approaching.
4) Pull the bus to the right side of the lane.
5) Listen and look in both directions for approaching trains. Open the front door of the bus to improve your ability to see and hear an approaching train. Look for a second train. 6) Stop and wait for approximately 30 seconds.
7) Proceed only if the track is clear, the arms are up and signals are off. Make sure there is no traffic ahead which might prevent you from completely crossing the tracks. 8) When it is clear, close the door and cross only when all tracks are clear.

RAILROAD XING PROCEDURES SPECIFIC TO THE XING ON SEPULVEDA BLVD AFTER LEAVING PLAZA EL SEGUNDO.
9) When traveling West on Park Place Drive to Sepulveda, you must be in the outer turning lane. 10) Put on your 4 -way flashers immediately as you start to make the turn, this will warn vehicles behind you, you are preparing to stop.
11) Pull from the intersection, slowly, do not speed up. 12) Come to a complete stop in this same lane; do not merge to the curb lane, or inner turning lane. 13) Follow the same rules as points 3 thru 8.
14) Upon pulling from the railroad crossing, merge one lane to the left, to make the left turn onto Rosecrans. Remember to stay in the outer turning lane, as your first service stop is just after you make the left hand turn.

61. Rules of the Bus:
1) Fixed Routes:
a) Operators should not allow any passengers to stand behind the yellow standee line. b) Operators are to ensure that customers have moved as far to the rear as possible and are not seated on the floor.
c) Operators should not allow any person to occupy a position that will interfere with your vision to the front or sides, or in the outside rear view mirrors (i. e., they must stand behind the yellow line).
d) Children 6 and under must be accompanied. If a child attempts to board and there is no adult escort, board the child and notify Dispatch immediately for instructions.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
e) When necessary Operators should request priority seating for the elderly or disabled passengers.
f) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.
2) Dial -A -Ride ( DAR):
a) DAR operators are expected to make sure that they are standing outside the vehicle at the passenger door to assist passengers boarding and exiting from the vehicle. If the passenger refuses assistance, you are still required to stand by the door. b) Always tell the passengers to watch the step and hold on to the hand rails. c) Ensure the passenger is seated and secured preferably with seatbelts before putting the vehicle in motion.
d) A vehicle should not be put in motion until the doors are closed. The doors should not be opened until the vehicle is at a complete stop. e) Warn passengers to wait until the vehicle comes to a complete stop before attempting to stand.
f) During darkness and whenever otherwise deemed necessary, you should ensure that the interior lighting is sufficient for customers to enter and exit safely. This is to be done by leaving the adequate number of interior lights on while in transport.
g) Wheelchairs must be secured with a four point tie down, and request the passenger uses the shoulder and lap belt.

62. Service Animals:

Service or guide animals necessary for travel by passengers with disabilities are allowed on all vehicles. As a reminder, please educate all drivers that when picking up a customer with a service animal, the following question can only be asked:

Is this your service animal?
If the passenger replies, " yes", the passenger is allowed to board vehicle with service animal. No other inquiries are necessary.

All animals must be in the possession or care of the passenger and must not interfere with, disrupt or disturb service on the vehicle. Please also share the following information with all staff in regards to small pets and non -service animals:

1. Small animals such as birds and cats must be secured in a commercially made pet carrier or cage that can be safely placed on the passenger's lap and does not require a separate seat

2. Glass, breakable or homemade carriers are not permitted

3. The animal must be completely enclosed within the pet carrier or cage at all times.

4. The pet carrier or cage must completely prevent the animal from escaping or physically contacting another passenger.

5. The pet carrier or cage must be constructed so that no bedding material or pet waste can exit

63. TAP IAT Cards:

The following TAP transfer cards ( please see below) are to be issued for the Marine, Doulas and Aviation Stations to any CASH paying passenger transferring to Metro Greenline rail lines ONLY. This card is not

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
valid on any bus lines and is programmed to allow passengers through the locked turnstile ONE time only, and then it becomes invalid.

Each driver will be issued these TAP cards at the beginning of their shift. You will need to sign for receipt of these TAP Cards. At the end of your shift, you will be required to return the left over TAP transfers back to dispatch, and will again have to sign for the returned cards.

When selling a TAP card, you will need to record this on your trip sheet under the column marked " TAP".

The number of TAP transfers sold must add up to the number returned back to dispatch. i. e. issued 5 — sold 3 — 2 should be returned). As these TAP transfers have a monetary value, control is very important. Do not leave these on the bus unattended at any time.

When a passenger requests to transfer to one of the rail lines, collect the appropriate fare, and issue them one of these new cards. You are only allowed to issue one transfer to each paying passenger, DO NOT issue a TAP and Interagency transfer.

Ticket must he loaded with a valid fare
product and must be tapped on bus farebox
or rail validator/ turnstile at every boarding.
n Nos valid unim is rehox or rail validamrl sutttsti le displays I Valid fare producs loaded on ridoet
n Suhjxt so TAP catdhofder agreemenr located at f aptogayen.

Call 866. 8x7. 8646 ( or custor r service or visit iaptaVxet.

Ticket is not reloadabie.

64. Wheelchair Boardina' s:

Drivers are required to call into dispatch whenever you pick up and drop off wheelchair passengers. This information is to be called in at the time of the pickup and drop off, and not after the bus has left the stop.

Below is the information that must be relayed over to dispatch:
1) Time of pick up.
2) Location of pick up.
3) Time of drop off.
4) Location of drop off

65. Fueling Buses:

All buses are to be fueled by the drivers when the fuel levels get too low. Fueling should be done at least once per shift. The times for fueling can be advised through dispatch, and can be found on your paddles.

This includes all DAR ( WAVE) drivers.

It is imperative that buses are maxed out when fueling, filling the tank all the way, between 360OPSI and 4000PSI. Partial fueling is only allowed when authorized by dispatch or a supervisor.

You are required to advise dispatch prior to going to fuel.

No passengers are allowed on the vehicle when fueling

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
If you' re unable to fuel a bus for any reason, especially late at night, yiou are to let dispatch know immediately.

For the drivers who depart LAX ( 7: 45pm & 8: 30pm) to end off at PV, if you do not have any passengers on your bus ( you cannot refuse a ride to anyone at Aviation Station travelling to LAX) when departing Aviation Station ( 7: 22pm & 8: 07pm buses), and only if authorized by dispatch or supervisor, you may go and fuel at LAX on route back to the LAX layover. This can only be done if authorized. Again, ensure you follow the steps 1 through 4 when fueling.

Additional Procedures:

FR and DAR:

Situation 1: Vehicle leaves and returns ( e. g. from Pier back to Pier) to same location to fuel.

Record miles when leaving route location and upon return ( fueling miles) Record hours when leaving route location and begins next trip.

Situation 2: Vehicle stops to fuel along route ( e. g. 109 from LAX or 102 from Pier) or normal deadhead to/ from in- service point.

Record no fueling miles
Record time spent fueling vehicle only as fueling hours arrival time / departure time)
Situation 3: Vehicle departs to fuel from end of route ( vehicle out of service) and returns to the yard.

Record miles when leaving the layover/ last point to the fuel station.

Record time when leaving the layover/last stop to time when fueling is completed. .

Situation 4: Vehicle is fueled by an EB, mechanic or Supervisor and not going to into service.

No hours or miles should be recorded.

Additional fueling information has been printed on the rear of your trip sheets Administering the Policy
When at the fuel station, you must contact Dispatch and inform them that you are fueling. The following information must be relayed to dispatch. .
a) Time and mileage out of service to fuel station.
b) Time and mileage at fuel station
c) Gallons/ PSI and dollar amount
d) Get a copy of the receipt, ( write the bus# and miles on the receipt). This receipt is to be handed into dispatch when your return after your shift
e) Time departing fuel yard.
f) Time and miles back in service.

You are to record the fueling time out and time in on your trip sheet. This information must correspond to the information given to dispatch.

66. Shoppinq Carts:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

TRANSPORTATION CONCEPTS

OPERATIONS POLICY AND PROCEDURES - REDONDO BEACH
Do not refuse a passenger that wants to bring a shopping cart on the bus. If you are unsure, contact dispatch! Use lift assistance if necessary! Failure to do so will result in disciplinary action! Carts should be secured at all time, either folded up between the seats, secured on the seat next to the passenger ( DAR only) or secured in the wheelchair section of the bus. For Safety reasons, carts cannot block the isle.

Discipline:

Violations of Transportation Concepts rules and policies may subject Drivers to Disciplinary Actions up to and including termination. See Employee Handbook for further clarification.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ARIA.

D. Project Management, Qualifications, and References
Key Personnel Assigned to Beach Cities Transit
Brett Baum, Project Manager
Although Transportation Concepts offers extensive corporate supports our a
experience in contract operations is that the overall quality of service is only as good as the local team. To this end, TC offers Mr. Brett Baum, an experienced and professional Manager with over 20 years of transit management, 9 of which have been dedicated to the City of Redondo Beach, to continue as the leader of the BCT project team, He will have direct responsibility for this contract and serve as the direct liaison with the City of Redondo Beach staff as well as service ambassador for the BCT services on behalf of the City.

Brett Baum, as Project Manager is the leader who works as - an extension of the City of Redondo Beach Transit Manager to deliver the best possible service to the community and ensure all the goals and objectives are met. Through effective management and team work the Project Manager operates
the service hours within the City budget and insures
compliance with all regulatory standards. Utilizing the collective information from the TC team, the Project Manager provides a clear view of the current operation and articulates the projected forecast of the BCT to the City of Redondo Beach;s Transit Manager. The Project Manager is responsible for all aspects of the operation including assisting the City with; NTD reporting, coordination with system planning, marketing, representation and oversight of all transit related projects and issues.

On- site support positions available to Brett will continue to include maintenance, safety/training, operations supervision and dispatch/ clerical. The local team will be thoroughly supported by the corporate staff as described further in this proposal. This local team has continued to strengthen over the last 10 years as we have been driven to strive to exceed the City of Redondo Beach; s expectations. We are committed to continue over the next 5 years in our continued quest to exceed your expectations and constantly strive for a world class operation. Mr. Baum's resume, along with his certifications and references is included at the end of this Section.

Steve Purchase, Maintenance Manager — Purchase has over 12 years of experience in shop maintenance management He has hands on experience with similar fleets and clearly understands regulations relative to maintaining the BCT fleet. Mr. Purchase is in the process of becoming an ASE Master Technician and is well versed in diagnostics relative to preventive maintenance and vehicle repair. He has hands on experience scheduling maintenance in both a manual and automated shop environment.

In addition, he has a proven track record of shop management, employee scheduling, inventory control, and warranty procedures. He will continue to be instrumental in working with the City of Redondo Beach as the assigned Maintenance Manager by supporting the BCT local management team and will continue to commit 50% of his time Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
at the location to provide that " hands on" management support Mr. Purchase' s resume, certifications and references are included at the end of this section as well.

George Raya, Maintenance Supervisor - Mr. Raya has 28 years of fleet maintenance experience. He has hands on experience diagnosing and repairing alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated BCT fleet Mr. Raya will be 100% dedicated to the Beach Cities Transit operation He will continue to provide management oversight of the maintenance efforts of the Beach Cities Transit and provide regular maintenance quality assurance reviews relative to contractual and regulatory compliance. He will coordinate with Brett Baum and will report to and be supported by Steve Purchase, our Maintenance Manager to ensure that all maintenance work is being conducted in accordance with Regulatory, Company and City Standards. Mr. Raya' s resume and references are included at the end of this section.

Richard Gwin, Safety Trainer
Mr. Richard Gwin has 24 years of experience in Safety Training and will continue to be 100% dedicated to the BCT project Richard has held several Safety and Training positions over the years in Roseville, Modesto, Pasadena and Lancaster. Richard will continue to be responsible to provide all new hire and reoccurring training to existing vehicle operators. Mr.

Gwin is a TSI instructor and has been completed training as a DOT instructor in bus operator training, the smith system trainer program, as well as the DMV employer testing program. Richards resume, certifications and references are included at the end of this section.

Christopher Lamp, Operations Supervisor
Mr. Lamp has over 11 years experience as an Operations Supervisor.

Although he has only been a part of the TC team in Redondo for the last year, Christopher actually worked with TC at a previous contract we had with Los Angeles METRO. We have watched ChristophWs career grow and are pleased to have him back in an Operations Supervisor role for the Beach Cities Transit operation. Christopher is responsible for daily supervision of the F xed Route and Dial a Ride operation, insuring trip completion, ontime performance, and 100% pull out success each operating day. He responds to incidents in the field to include accidents, vehicle break downs and potential passenger delays.

Christopher has a Transit Management Certification from the University of Pacific. His resume, certifications and references are included at the end of this section as well.

Ernesto Lizarraga, Operations Supervisor
Mr. Lizarraga has 7 years experience as an Operations Supervisor for the BCT operation. Like Mr. Lamp, Ernesto is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Ernesto started his transit career as a bus operator for Los y
Angeles METRO in 2011. Ernesto" s resume, certifications and references are included at the end of this section.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AWt
Jorge Lopez, Operations Supervisor
Mr. Lopez has 7 years experience as an Operations Supervisor, 6 of those years for the BCT operation. Jorge is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Jorge started his transit career as a bus operator for a contractor operating METRO in 2011. Jorge' s resume, certifications and references are included at the end of this section.

Ability to Retain Management Personnel
Transportation Concepts has a successfully track record of retaining our Managers. What sets our company apart is that we not just talk about caring for our people, we show it.

The majority of our Managers have been with our company for 15 or more years. In fact Brett Baum has been with TC for over 20 years. We provide a very fair compensation package and offer annual bonuses based upon performance. We empower our managers, providing them with support, guidance, executive coaching and leadership training. Like all of our employees we invest the time and resources necessary to insure their success.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

BRETT BAUM

PROJECT MANAGER
STRENGTH Managing employees, exceeding contractual obligations & operations SKILLS SUMMARY . Highly proficient in FTA triennial, NTD, and Drug and Alcohol audit preparation 100% success with CHP inspections.

Comprehensive understanding of ADA regulations and requirements.

Effective problem solver; prioritize and manage heavy work flow without direct supervision.

Can do" attitude; work in partnership with clients and community.

Excellent working relationship and reputation in communities served.

Additional skills include fixed route scheduling, customer service, labor negotiations, vehicle maintenance oversight, NTD reporting, etc.

EXPERIENCE Regional Manager - 2010 to Present
Transportation Concepts, Redondo Beach, CA
Direct oversight of BCT operation
Provide management oversight support to South Bay contracts Ensures contract compliance; accurate data collected and reported; and customer service standards met
Current emphasis on safety, ADA and other regulatory
requirements, and performance goals
General Manager - 2008 to 2010
Transportation Concepts, Riverside, CA
Responsible for direct oversight of fixed -route and commuter operations throughout Riverside County for Riverside Transit Agency Contract 0 86 vehicles
0 165 employees
Accountable for human resources, maintenance, system performance, contract compliance, and customer service related to designated contracts.

Provides assistance and training to supervisors
Develops effective schedules to ensure optimum service and employee satisfaction Motivates employees
Maintains consistent communication with clients served
General Manager - 2005 to 2008
Transportation Concepts, Sylmar, CA
Responsible for direct oversight of fixed -route and commuter operations for Metro' s contracted bus services- North Region
0 55 vehicles
0 110 employees
Ultimately responsible for compliance with all local, state, and federal regulations governing contract operations
Coordinated labor negotiations
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C District Manager - 2002- 2005
Transportation Concepts, Los Angeles, CA
Responsible for district oversight of five contracts throughout Los Angeles County including DAR and FR shuttles
Responsible for ensuring performance goals were exceeded to include increased passengers per hour and improved on-time performance
Familiar with all aspects of each contract to include
reservations and scheduling passengers and associated
technology
Lead safety and training efforts with emphasis on ADA
compliance
Maintained focus on passenger sensitivity
Main Liaison with five different clients in five diverse environments
Project Manager - 1999- 2002
Transportation Concepts, Carson, CA
Responsible for operational performance of a 12 vehicle fixed route service involving coordination with other municipal agencies including the City of Carson and METRO
Managed all aspects of contract to include on -street
operations, safety, maintenance, administration, human
resources, and overall system performance
General Manager Operations - 1998- 1999
S Burde & Company, Johannesburg, South Africa
Implemented cost cutting initiatives
Lead new business strategies & marketing plans
Trained, developed and supervised employees
Improved client satisfaction as a result of strengthening infrastructure and improving logistical
General Manager/ Call Center Manager - 1996 to 1998
Time Warner Publishing, Johannesburg, South Africa
Directly responsible for profit/loss, forecasts, budget, market strategies, and all other operations
Developed and implemented nationwide call center
Directed scheduling and delivery of over 2,000 packages per day
EDUCATION University of South Africa - Advanced Logistics Management Pepperdine University - Transit Management Certificate
REFERENCES Joyce Rooney: 010) 303- 0610 x 2670 / Martin Gombert: ( 310) 544- 7108 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C R
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STEVEN PURCHASE

MAINTENANCE MANAGER
STRENGTH Extensive fleet knowledge, familiarity with regulations and technical diagnosis EXPERIENCE Maintenance Manager - September 2015 - present Transportation Concepts, Redondo Beach, CA
Responsible for direct oversight of shop to include 20 buses, and 5 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee TC repairs, mechanics and utilities
Oversee repairs made by Maintenance Vendor ( as needed) AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Fuel and resource management
Quality Assurance Monitoring Inspections
Accountable for record keeping and scheduling preventative maintenance scheduling
Provides training for incoming technicians
Conducts fleet and facility audits
Maintenance Manager - September 2013 - 2015
Transportation Concepts, Yuma AZ and Torrance, CA
Responsible for direct oversight of shop to include 33 buses, and 10 maintenance employees
Provide scheduling and assignments for maintenance personnel Oversee repairs, mechanics and utilities
AP and Invoicing for maintenance
Ordering Parts
Draft reports for maintenance
OSHA and DOT safety compliance
Lead Mechanic - 2009- 2013
Transportation Concepts, Riverside and Torrance, CA
Perform preventative maintenance services and repairs
Diagnose basic and complex repairs - powertrain, general accessories, electrical accessories, suspension, brakes - air and hydraulic, and tires
Respond to and on site repair of breakdowns
Maintain accurate manual records and input in Dossier
Transport vehicles to and from events or outside vendors REFERENCES Lee Want - ( 951) 306- 7445 / Morgan McComas -( 951) 634- 3966 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C i
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S S O C I A T 1 O N
August 14, 2015
Steven Purchase
Transportation Concepts
1007 W Mayberry Avenue
Hemet, CA 92543
Dear Steven,
Congratulations! You have successfully completed the Vehicle Maintenance Management and Inspection ( VMMI) certification examination and have achieved our industry' s professional recognition as a Vehicle Maintenance technician.

Enclosed is your certificate acknowledging the successful completion of all certification requirements, and your VMMI lapel pin. Please note that the date of your certification has been recorded and your VMMI designation expires three years from the date issued. We will notify you 60 days before your certification expires reminding you that to maintain certification you must either attend a one - day refresher workshop or recertify online at www. ctaa. org/ recertification If there are changes to your contact information, please notify the training department at 202. 415. 0220 or training(actaa. org
Again, congratulations on achieving this professional designation from the Vehicle Maintenance Management and Inspection ( VMMI) certification program.

Sincerely,
Len Cahill
Director
Professional Development Services
CTAA
1341 G Street, NW, t Oth Moor, Washington DC 20005 1 Tei: 800. 891. 0590 1 Fax: 202. 737. 9197 1 Web: www.ctna. org DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C s
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Steven Purchase
Transportation Concepts
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has successfully completed training in CFC -12,, HFC -134a and HFO-1234yf refrigerant recycling and service procedures offered by the Mobile Air Conditioning Society Worldwide, as required by Section 609 of the Clean Air Act.

Elvis Hoffpauir, President
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

SKILLS SUMMARY

GEORGE RAYA

MAINTENANCE SUPERVISOR
28 years experience in Public Transit Maintenance
Expert fleet technician with multiple ASE certificates
Highly proficient in diagnostics I
Excellent troubleshooting capabilities on CNG Mid Size Buses EXPERIENCE Maintenance Manager - 2019 - Present
Redondo Beach, CA
Responsible for shop supervision and maintenance repair on a BCT fleet inclusive of alternative fueled transit buses and TC support vehicles Oversee mechanics and direct all workflow
Provide diagnostics and repair on challenging maintenance issues Lead Mechanic - 2001 to 2019
Hertz group and Advantage/ EZ Rent a Car
Responsible for troubleshooting and repairing fleet of up to 28 medium duty Airport buses and cutaways
Orders and maintains inventory of all parts
Supervise all mechanics and service workers
Accountable for record keeping on all repairs
Provided training for incoming technicians
Conducted fleet inspections
Lead Mechanic - 1991 to 2001
First Transit
Responsible for oversight of 11 maintenance mechanics and service workers Preventative Maintenance and repairs on a fleet of 60 transit buses EDUCATION Extensive factory training in bus components and manufacturers:
o ASE H4 Air Brake Certification
o ASE H8 Preventative Maintenance Certification
o Haldex Air Brake Certification
o Bendix Air Brake Certification
o Napa/ Echlin Electrical System Certification
REFERENCES Mark Goldberg: ( 310) 488- 0151 / Keith Johnson: ( 323) 864- 8781 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C W W
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MOBILE AIR CONDMON/ NG SOCIETY
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SKILLS SUMMARY

EXPERIENCE

RICHARD GWIN

SAFETY AND TRAINING MANAGER
24 years of training experience
Highly proficient in TSI training
Direct knowledge & experience utilizing TAPTCO Training Curriculum Effective problem solver; prioritize and manage heavy work flow without direct supervision.

Excellent working relationship with employees.

Safety and Training Manager - Present
Transportation Concepts, Redondo Beach, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations
Safety and Training Manager — 2018 to 2019
Transdev, Lancaster, CA
Oversaw successful completion of all safety related audits and assisted in recruiting, hiring and training of operators Ensured a consistent safety culture by conducting safety training and meetings for all operators and staff
Utilized company risk management tools to embody a
successful safety culture
Responsible for compliance with OSHA and EPA standards at the location level..

Safety and Training Manager — 2017 to 2018
First Transit, Pasadena, CA
Provided direction and guidance to location trainers
Developed and monitored classroom training to ensure
compliance
Provided accident investigation as well as post accident retraining
Monitored and reported on key performance indicators
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Safety and Training Manager— 2016 to 2017
Transdev, Modesto, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Safety and Training Manager — 2007 to 2016
MV Transportation, Roseville, CA
Manage the new operator training development and refresher training of all existing vehicle operators
Recruit and screen potential new hire operator candidates Insures a successful safety culture by conducting daily observations and conducting monthly safety meetings
Monitors all operators on the road to insure each are in compliance with safety goals and objectives
Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Transit Supervisor / Instructor/ Bus Operator — 1995 to 2007 South Coast Area Transit, Oxnard, CA
Supervised activities of transit personnel, ensuring that the department rules, policies and procedures were followed by all
Maintained transit services by coordinating schedule adjustments and operator activities with central control
Investigated service problems on assigned lines
Conducted accident investigation and prepared different reports as required DMV Testing Program Examiner
FEMA Transit Emergency Management Training
TSI Certified Instructor —Bus Operator Training
TSI Effectively Managing Transit Emergencies
TSI Transit Industrial Safety Management
TSI Transit Bus System Safety
TSI Fundamentals of Bus Collision Investigation
TSI Instructors Course in Paratransit Operator Training FTA T4 Transit Terrorism Training
FTA Reasonable Suspicion Certification
NTI Harassment Prevention —Train the Trainer
Avatar Instructor/ Trainer
LLLC Defensive Driving Program Instructor
Smith System Defensive Driving Instructor
REFERENCES: Cynthia Lopez: ( 209) 351- 5855
Richard Frost: ( 916) 774- 5746
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C 4-0
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CHRISTOPHER LAMP

OPERATIONS SUPERVISOR
STRENGTHS Employee motivation, operational performance

SKILLS SUMMARY

RELEVANT EXPERIENCE
Proficient in operational oversight
Effective problem solver; prioritizes and manages heavy work flow without direct supervision.

Excellent working relationship with employees.

Experienced in managing operational contractual compliance Transit/ Paratransit Management Certification through University of the Pacific Operations Supervisor — 2018 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.

Contract Services Field Supervisor — 2013 to 2018
METRO, Los Angeles, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull- out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on- time performance
Transit Supervisor — 2008 to 2013
Trans Dev, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in- service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Bus Operator — 2007 to 2008
Transportation Concepts, Sylmar, CA
Successfully provided safe and reliable service while ensuring passenger comfort Developed and maintained positive professional relationships with client, coworkers and passengers Integrated METRO operational policies and procedures to insure transparency between company and transit agency
REFERENCES Jaime Lopez: ( 951) 816- 2344
George Gel Valle: ( 818) 826- 9238
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ERNESTO LIZARRAGA

OPERATIONS SUPERVISOR
STRENGTH Professional demeanor that sets the example and motivates others to success EXPERIENCE Operations Supervisor — May 2012 — present
Transportation Concepts, Redondo Beach, CA
Responsible for supervision of Beach Cities Transit
Supervises daily service operation
Provide daily time checks and perform daily route observations to insure safe and on time performance
Dispatch responsibility during operating hours to coordinate and resolve any delays Conduct daily farebox reconciliation
Assists in investigating customer comments
Operate routes as needed
Vehicle Operator — 2011- 2012
Fixed Route Vehicle Operator
Los Angeles Metro
Operate Metro fixed route service in a safe and timely manner in Los Angeles County
Maintained proper driver logs for CHP regulations
Identified safety hazards and proposed resolutions to manager Delivery Truck Driver — 2007- 2011
The Coffee Bean, Los Angeles, CA
Inventoried and loaded Truck according to Route
Insured accuracy of every delivery
Reported issues with truck or at each of the stores on his daily route
REFERENCES Mike Douglas: ( 310) 544- 3710
Melvin Alias: ( 310) 721- 2995
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SKILLS SUMMARY

RELEVANT EXPERIENCE

JORGE LOPEZ

OPERATIONS SUPERVISOR
Experienced in operational problem solving
Prioritizes and manages heavy work flow without direct supervision.

Excellent working relationship with employees.

Operations Supervisor — 2013 — present
Transportation Concepts, Redondo Beach, CA
Responsible for daily supervision of fixed -route and dial a ride service Ensure service trip completions, monitor in service on-time performance, pull outs Provides assistance as needed to include dispatch, road supervision, telephone information, operator training, etc.

Operations Supervisor — 2012 to 2013
Transportation Concepts, Palos Verdes Peninsula, CA
Oversight of multiple contracted divisions
Acted as liaison between contractor and various Metro departments Provided guidance to contractors on operational and maintenance issues Conducted pull-out inspections, pre -trip evaluations
Audited maintenance records to insure contractual compliance Evaluated fixed routes and recommended solutions to improve on- time performance
Transit Driver — 2011 to 2012
Motor Vehicle Transportation, Los Angeles, CA
Monitor daily operation of fixed route transit lines to insure safe, reliable and timely service
Insure operator compliance with METRO standard operating procedures Audit in-service on time performance utilizing ATMS, NextBus and other collected data to eliminate unnecessary delay trends
Developed and executed operations plan for start up of Dodger Stadium Express service
Heavy Equipment Operator / Driver — 2002 to 2011
County of Riverside Waste Management, Riverside, CA
Operate heavy maintenance equipment at landfill sites requiring complex manipulation
Serve as Operations Site Supervisor on weekends
Perform site field inspections of landfill site to insure compliance with regulatory agencies
REFERENCES Mike Douglas: ( 310) 54¢- 3710
Sandra Argueta: ( 562) 991- 8693
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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
E. Cost Proposal
Please reference the required cost proposal forms in this section for the operation and maintenance of the Beach Cities Transit Services.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
Request for Proposal

EXHIBIT C, COST PROPOSAL

Proposing Firm: Transportation Concepts
This PROPOSAL FORM is to be used to submit the OFFEROR' S Cost Proposal for all work described in Section 4, Scope of Work and Section 5, Transit Service Agreement.

The OFFEROR' S Cost Proposal must consist of Fixed Fees and Fixed Hourly Rates in accordance with Section 7. b - Fee Structure, of the Transit Services Agreement. Such rates shall be proposed for each of the three (3) periods in the Base Term contemplated in this RFP, and shall be based on the levels of service in terms of vehicle revenue hours, as stated below. The detailed budget breakdown included with this PROPOSAL FORM should be consistent with rates proposed.

OFFERORS shall not modify cost categories.

All cells below are automatically computed -- Do not overwrite formulas.

A. Price Proposal
Months in Contract Period
Revenue Vehicle Hours in Period
1 Fixed Monthly Rate
2 Fixed Hourly Rate

CALCULATION OF TOTAL ANNUAL COSTS
3 Fixed Monthly Rate X Months in Period
4 Fixed Hourly Cost
X Vehicle Revenue Hours in Period
Period 1
12 41, 000
Period 2 Period 3
12 12
41, 000 41, 000
91, 198. 02 $ 95, 062. 34 $ 98, 667. 18

42. 719 $ 44. 525 $ 46. 300
1, 094, 376. 24 $ 1, 140, 748. 11 $ 1, 184, 006. 18
1, 751, 491. 59 $ 1, 825, 523. 64 $ 1, 898, 313. 74
Proposed Total Annual Cost 1 $ 2, 845, 867. 82 $ 2, 966, 271. 75 1 1 $ 3, 082, 319. 92 C- 1
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
Request for Proposal

EXHIBIT C, COST PROPOSAL
PAGES 2- 3: FIXED COST
Proposing Firm: Transportation Concepts
Costs shown are to be the total fixed costs by category for that period B. Fixed Cost Elements
Months in Period
Project Manager Salary
Project Manager Fringes
Operations Supervisor Wages
Operations Supervisor Fringe
Dispatch/ Info. Staff Wages
Dispatch/ Info. Staff Fringes
Clerical Staff Wages
Clerical Staff Fringes
Maintenance Manager Salary
Maintenance Manager Fringes
Mechanic Wages
Mechanic Fringes
Other Maintenance/ Servicing Wages
Other Maintenance/ Servicing Fringes
Other Wages ( specify)
Maintenance Supervisor
Maintenance Supervisor Fringes
Period 1
12 131, 040
15, 070
137, 280
15, 787
122, 265
14, 060
43, 680
5, 023
0 0
176, 800
50, 565
33, 280
9, 518
Period 2 Period 3
12 134, 971
15, 522
141, 398
16, 261
125, 933
14, 482
44, 990
5, 174
0 0
182, 104
52, 082
34, 278
9, 804
12 139, 020
15, 987
145, 640
16, 749
129, 711
14, 917
46, 340
5, 329
0 0
187, 567
53, 644
35, 306
10, 098
58, 240 59, 987 61, 787
16, 657 17, 156 17, 671
Other Fringes ( specify)
Maint Mgr Salary included in OH

MONTHLY COST ELEMENTS CONTINUE ON NEXT PAGE
C- 2
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C

EXHIBIT C, PROPOSAL FORM
PAGE 3: FIXED COST, CONTINUED
Period 1
Hiring/ Training Expenses
Safety Expenses
Janitorial
Telephone
Utilities
Office Supplies
Preventive Maintenance Parts/ Supplies
Vehicle Repair Parts/ Supplies
Ti res
Outside Repairs
Radio System Maintenance
Insurance - Liability Coverages
Insurance - Collision Comprehensive
Computer - Hardware Costs
Software Costs
Accounting
Start- up Costs
Other Expense
Overhead
Communication - Cell/ Tablet
Radio Equipment
Regulatory Permit - LAC Fire
Management Fee/ Profit
17, 966
2, 940
240
0 am
31, 340
125, 359
0 7, 704
35, 960
9, 600
3, 996
1, 239
Period 2
18, 505
3, 029
247
0 1 6, 1801
32, 787
131, 147
0 7. 935
41, 953
9, 888
3, 996
Period 3
19, 060
3, 120
255
0 1 6, 3651
34, 303
137, 210
0 8. 173
43, 272
10, 185
3, 996

1. 314
36, 988
Total Fixed Costs $ 1, 094, 376. 24 $ 1, 140, 748. 11 $ 1, 184, 006. 18 1 Monthly Fixed Cost $ 91, 198. 02 $ 95, 062. 34 $ 98, 667. 18 Total Fixed Costs / Months in Period)
Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service.

C- 2
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Request for Proposal

EXHIBIT C, PROPOSAL FORM
PAGE 4: FIXED HOURLY RATE
Proposing Firm: Transportation Concepts
Period 1 Period 2 Period 3
Vehicle Revenue Hours in Period 41, 000 41, 000 41, 000 Fixed Hourly Rate Cost Elements
Driver Wages
Driver Workers Compensation
Driver Health Insurance
Other Driver Fringe Benefits
Maintenance Parts
Maintenance Supplies
Outside Repairs
Other (Specify)
Towing
Bus Wash / Detail
Support Vehicle Fuel
Maintenance Uniforms
Maintenance Oil/ Fluids
Overhead
Profit/ Fee
Total Hourly Costs
2 Fixed Hourly Rate
Total hourly costs / VRH in Period)
1, 080, 320 1, 115, 208 1, 150, 047
139, 577 148, 407 157, 501
78, 000 81, 900 85, 995
118, 079 121, 892 125, 700
114, 513 117, 948 121, 486
61027 6, 208 6, 394
35, 157 36, 212 37, 298
6, 300 6, 489 6, 684
21, 600 22, 248 22, 893
21, 000 21, 630 22, 279
16, 800 17, 304 17, 823
14, 400 14, 832 15, 277
65, 568 70, 751 73, 454
34, 150 44, 494 55, 482
1, 751, 491. 59 1, 825, 523. 64 1, 898, 313. 74

42. 72 $ 44. 52 $ 46. 30
Note: Listing of typical cost items on this provided form does not requi Contractor to provide this position, utility or service.

C- 4
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach::
r
F. Proof of Insurance
Transportation Concepts has included our current certificates of insurance as evidence of our ability to provide the specified insurance amounts from our insurers authorized to do business in the state of California. The Certificate outlines what we generally carry. We will continue to carry insurance to the degree required by California law as well as in accordance with the City of Redondo Beach contractual requirements.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C ACORN® CERTIFICATE OF LIABILITY INSURANCE

DATEIDDIYYYY) MM
06/ 25/ 2019
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER( S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy( ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement( s).

PRODUCER CONTACT Leslie Henry
AICNNo Ext): ( 949) 387- 2323 A/ No): ( IAG Insurance Services 949) 387- 2324

E- MAIL
12 Mauchl Y+ Building9 I ADDRESS: Imh @ Ia g Ins. com
INSURER( S) AFFORDING COVERAGE NAIC #
Irvine CA 92618 INSURER A: PHILADELPHIA INDEMNITY INSURANCE COMPAI 18058 INSURED INSURER B: SCOTTSDALE INSURANCE COMPANY 41297
Parking Concepts, INSURER C: SAFETY NATIONAL CASUALTY CORPORATION 15105 Inc. dba Transportation Concepts INSURER D: FIREMANS FUND INSURANCE COMPANY 21873 INSURER E: HISCOX INSURANCE COMPANY 10200 12 Mauchly, Building I INSURER F:

Excluded
Irvine CA 92618
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR LTR TYPE OF INSURANCE

ADDL SUBR

POLICY NUMBER

POLICY EFF

MM/ DDIYYYY

POLICY EXP

MM/ DDIYYYY LIMITS
X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE 1, 000,000 CLAIMS - MADE OCCUR PREM SESOEa oNcur ence 300+000
X MED EXP ( Any one person) 5, 000 BI/ PD Deductible Excluded A Per Occurrence X PHPK1987267 06/ 01/ 2019 06/ 01/ 2020 PERSONAL & ADV INJURY 1, 000,000 GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE 2, 000, 000 POLICY
PRO - El JECT X LOC PRODUCTS - COMP/ OP AGG 2, 000, 000 OTHER:

AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT
Ea accident 1, 000,000
X ANY AUTO BODILY INJURY ( Per person)
A

OWNED SCHEDULED
AUTOS ONLY AUTOS PHPK1987267 06/ 01/ 2019 06/ 01/ 2020 BODILY INJURY ( Per accident)

HIRED NON -OWNED PROPERTY DAMAGE I
AUTOS ONLY AUTOS ONLY Per accident
X GKLL GKLL - Per Location 1, 000,000
UMBRELLA LIAB X OCCUR EACH OCCURRENCE 5, 000, 000
B X EXCESS LLIAB CLAIMS - MADE XLS0110397 06/ 01/ 2019 06/ 01/ 2020 AGGREGATE 5, 000, 000 DED X RETENTION $ None

WORKERS COMPENSATION H

AND EMPLOYERS' LIABILITY Y/ N

STATUTE ET
ANY PROPRIETOR/ PARTNER/ EXECUTIVE E. L. EACH ACCIDENT 1, 000,000 C OFFICER/ MEMBER EXCLUDED? N N / A SP4060460 06/ 01/ 2019 06/ 01/ 2020 Mandatory in NH) E. L. DISEASE - EA EMPLOYEE 1, 000,000 If yes, describe under
DESCRIPTION OF OPERATIONS below E. L. DISEASE - POLICY LIMIT 1, 000,000 Excess Liability - Occurrence Form
5, 000, 000 Aggregate
D Retention: None SHX15427586 06/ 01/ 2019 06/ 01/ 2020 5, 000, 000 Each Occurrence DESCRIPTION OF OPERATIONS/ LOCATIONS / VEHICLES ( ACORD 101, Additional Remarks Schedule, maybe attached if more space is required) LOC 516 - Beach Cities Transit, 1521 Kingsdale Avenue, Redondo Beach, CA 90278 The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and EI Segundo, their officers elected and appointed officials, employees and volunteers are additional insureds per endorsement CG2026( 04/ 13) as respects to general liability. Primary and Non -Contributory Wording applies per attached CG2001( 04/ 13) Endorsement. Replaces Certificate of Liability Insurance issued on June 13, 2019.

CERTIFICATE HOLDER CANCELLATION
1988- 2015 ACORD CORPORATION. All rights reserved.

ACORD 25 ( 2016/ 03) The ACORD name and logo are registered marks of ACORD

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN The Cities of Redondo Beach, Hermosa Beach,
ACCORDANCE WITH THE POLICY PROVISIONS.

Manhattan Beach and EI Segundo AUTHORIZED REPRESENTATIVE 415 Diamond Street, Door E
Redondo Beach CA 90277
1988- 2015 ACORD CORPORATION. All rights reserved.

ACORD 25 ( 2016/ 03) The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C ACOR"
AGENCY CUSTOMER ID:

LOC M
AIIIIITI( WAI REMARKS SC'-wi=ni II F

AGENCY NAMED INSURED
IAG Insurance Services Parking Concepts, Inc.

POLICY NUMBER dba Transportation Concepts
UC21757388. 19

CARRIER NAIC CODE
Hiscox Insurance Company 10200 EFFECTIVE DATE: 06/ 01/ 2019

DDITIONAL REMARKS

THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Fidelity/ Crime Insurance Coverage:

Policy #: UC21757388. 19
Effective: June 1, 2019 to June 1, 2020
Insurance Carrier: Hiscox Insurance Company
1, 000, 000 - Limit
50, 000 - Retention - Each Loss
Paae 1 of i
ACORD 101 ( 2008/ 01) © 2008 ACORD CORPORATION. All rights reserved.

The ACORD name and logo are registered marks of ACORD
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C POLICY NUMBER: PHPK1987267 COMMERCIAL GENERAL LIABILITY CG 20 26 04 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

ADDITIONAL INSURED - DESIGNATED

PERSON OR ORGANIZATION
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

SCHEDULE
Name Of Additional Insured Person( s) Or Organization( s):

The Cities of Redondo Beach, Hermosa Beach, Manhattan Beach and E1 Segundo, their officers elected and appointed officials, employees and volunteers 415 Diamond Street, Door E
Redondo Beach CA 90277- 2836
Information required to complete this Schedule, if not shown above, will be shown in the Declarations.

A. Section II — Who Is An Insured is amended to
include as an additional insured the person( s) or
organization( s) shown in the Schedule, but only
with respect to liability for " bodily injury", " property damage" or " personal and advertising injury"
caused, in whole or in part, by your acts or
omissions or the acts or omissions of those acting
on your behalf:

1. In the performance of your ongoing operations;
or

2. In connection with your premises owned by or
rented to you.

However:

1. The insurance afforded to such additional
insured only applies to the extent permitted by
law; and

2. If coverage provided to the additional insured is
required by a contract or agreement, the
insurance afforded to such additional insured
will not be broader than that which you are
required by the contract or agreement to
provide for such additional insured.

B. With respect to the insurance afforded to these
additional insureds, the following is added to
Section III — Limits Of Insurance:

If coverage provided to the additional insured is
required by a contract or agreement, the most we
will pay on behalf of the additional insured is the
amount of insurance:

1. Required by the contract or agreement; or

2. Available under the applicable Limits of
Insurance shown in the Declarations;
whichever is less.

This endorsement
applicable Limits of
Declarations.
shall not increase the
Insurance shown in the
CG 20 26 04 13 © Insurance Services Office, Inc., 2012 Page 2 of 2 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Policy #: PHPK1987267 COMMERCIAL GENERAL LIABILITY
CG 20 01 04 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

PRIMARY AND NONCONTRIBUTORY -

OTHER INSURANCE CONDITION
This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

PRODUCTS/ COMPLETED OPERATIONS LIABILITY COVERAGE PART
The following is added to the Other Insurance ( 2) You have agreed in writing in a contract or Condition and supersedes any provision to the agreement that this insurance would be contrary: primary and would not seek contribution
Primary And Noncontributory Insurance from any other insurance available to the This insurance is primary to and will not seek
additional insured.
contribution from any other insurance available
to an additional insured under your policy
provided that:
1) The additional insured is a Named Insured
under such other insurance; and
All terms and conditions of this policy apply unless modified by this endorsement.

CG 20 01 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 1 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
G Qualifications and Client References
Qualifications
As indicated earlier in Section B, Transportation Concepts has successfully operated Contracted Fred Route and Dial -a -Ride service modes together in the Los Angeles County region for over twenty ( 20) years. Additionally, we are proud of the fact that we have successfully operated the BCT service for the last 10 years with Brett Baum, our Project Manager who has been in the leadership role in Redondo Beach for the last 9 of those years. Brett also has over 20 years of hands on experience with both modes of service.

Client References
The following are 6 references from both current and past clients that can share pertinent information attesting to our success as both a Fixed Route and Dial a Ride operator in the Southern California region.

We invite you to contact our current clients for confirmation of our dedication, commitments and excellent service standards and performance.

Location Name CITY OF CORONA I Corona, California
City of Corona
Sudesh Paul
Transportation Planning Manager
730 Corporation Yard Way
Corona, CA 92880
951. 279. 3763
Sudesh. Paul CoronaCA ov
Nature of Services Fixed route public transportation servicing the City of Corona utilizing 20 CNG powered EZ Rider and Type 7 buses. Responsible for dispatch, operation, supervision and vehicle maintenance of City s transit system which includes revenue collection and on - demand scheduled transportation services to the senior and ADA community within the City.

Length of Contract 19 Years
Type of Fleet Utilizes " Routematch», a fully automated computerized dispatch Dispatching System system, In addition, has AVL fleet tracking capabilities as well as a digital on board video surveillance recording system
of Employees 28
Annual Revenue 2. 2 Million
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach "+ _, A'"ao
Location Name PALOS VERDES PENINSULA TRANSIT AUTHORITY
Palos Verdes, California
Contact Palos Verdes Peninsula Transit Authority
Information Martin Gombert
Administrator
38 Crest Road West
Palos Verdes Peninsula, CA
310. 544. 7108
ma la ix.netcom. com
Nature of Services Fixed route transportation services throughout the Palos Verdes Peninsula utilizing a combination of 27 cutaway and full-size coaches, many which operate on either CNG or Propane fuel.

Responsible for dispatch, operation, supervision and vehicle maintenance of agency buses.

Length of Contract 8 Yeaxs
Type of Fleet AVL system using ` Next Bus" technology as well as " drive caul" Dispatching System technology,
of Employees 23
Annual Revenue 1. 8 Million
Location Name BEACH CITY TRANSIT REDONDO BEACH
Redondo Beach, California
Contact City of Redondo Beach
Information Joyce Rooney
Transit Manager
1922 Artesia Blvd
Redondo Beach, CA 90278
310) 318- 0631 x 2670
[email protected]
Nature of Services Fred route and curb to curb paratransit transportation services.

Approximately a 10 -mile service area includes Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo. Vehicle fleet consists of 20 CNG powered buses, 6 of which are assigned to paratransit. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of City provided buses.

Length of Contract 10 Years
Type of Fleet Currently using computerized dispatch system with GPS system.

Dispatching System Implementation of annunciator system and "Real Time„ technology along with Metro TAP system
of Employees 36
Annual Revenue1. 9 Million
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Location Name Palo Verde Valley Transit Authority
Blythe, California
City of Blythe
Joseph DeConinck
Board Chairman
235 North Broadway
Blythe, CA 92225
760) 250- 5918
joeydeconincMgmail. com
Nature of Services Fixed route and paratransit transportation services Vehicle fleet consists of 12 buses. Responsible for dispatch, operation, supervision and Maintenance on fleet of City buses.

Length of Contract 16 Yeaxs
Type of Fleet Currently using AVL fleet tracking capabilities as well as a digital Dispatching System on board video surveillance recording system of Employees 20
Annual Revenue 1. 2 Million
Location Name AVALON TRANSIT
Avalon, California
City of Avalon
Audra McDonald
Transit Manager
410 Avalon Canyon Rd
Avalon, CA 90704
310) 510- 0220
audra@citvofavalon. com
Nature of Services Fixed route and Dial -a -Ride Transportation services throughout the City of Avalon, using a fleet of 1- 2 buses for Fixed Route and 2 for the Dial -a -Ride. Responsible for dispatch, operations, supervision and provision of coordinating vehicle maintenance on fleet of City and TC buses.

Term of Agreement 3 yeaxs
Type of Fleet Utilizing " Simpli
Transitn
computerized dispatch system along
Dispatching System with an AVL system and Swiftly for real time technology, of Employees 13
Annual Revenue 700k
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' 41WA
Location Name CITY OF GLENDORA
Glendora, California
City of Glendora
Steven Mateer
Transportation Coordinator
116 East Foothill Blvd
Glendora, CA 91741
626) 852- 4646
smatee ci. lendora. ca. us
Nature of Services Fixed route, Metrolink, and paratransit transportation services.

Vehicle fleet consists of both cutaway buses and minivans, operating on CNG and Gasoline fuels. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of City Term of Agreement
provided buses.

Term of Agreement 10 yeaxs
Type of Fleet Currently using fully automated computerized dispatch system Dispatching System RouteMatch" with a GPS system.
of Employees 18
Annual Revenue I $ 800k
Location Name PLAYA VISTA STWI' 1` fX
Playa Vista, California
Playa Vista Parks and Landscape Organization
Dawn Suskin
Executive Director
6200 Playa Vista Drive
Playa Vista, CA 90094
310) 437- 6070
Dawn. suskin fsresidential. com
Nature of Services Fixed route, Shuttle, and on -demand transportation services.

Vehicle fleet is comprised of 5 Type 7 CNG buses. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of Client provided buses.

Term of Agreement 6 yeaxs
Type of Fleet Currently using fully automated computerized dispatch system Dispatching System Sim li" with a GPS system and Transloc for AVE of Employees 9
Annual Revenue 600k
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AN9
Supplemental Information
As the successful incumbent of the Beach Cities Transit operation for the last 10 years, Transportation Concepts has continued to respond to a growing economy which has presented challenges by all transit operators in the area, through positive enhancements to both staffing levels and wages. In fact, over this last 5 year contract period, we have hired a number of additional supervisory and clerical staff. When compared to our operation back in 2014, this reflects close to a 50 percent increase just in staff positions.

Additionally, we have also increased driver pay by over 21 percent in just this last year alone in order to successfully attract and retain the best vehicle operators we could hire.

Recognizing the need for increased personnel to enhance the overall operations, we increased staffing by adding the following new positions:

Administrative Clerk — One fT position. This improved customer service, by allowing the dispatchers a greater focus on their coordinating tasks with the drivers and service delivery.

Maintenance Supervisor- One F+ r position. This was done to further enhance technical support to our maintenance team and provide that supervisory shop coverage during all operating hours.

Operations Supervisor- One IiT position added, This provided operations support coverage during all days and hours of operation, as well as to cover for sick days or vacations.

Dispatcher — Two PT positions ( 1 YM) added. This was done to further support coverage by overlapping the Dispatchers and insuring we had coverage for sick day and vacations.

Although these staffing and pay increases have significantly strained our financial outcome on this contracts we have made those business decisions without attempting to seek additionally compensation. This is another reason why we are unique in this industry. It is simple, we don'tjust "talk the talk.... we walk that walk" As a smaller transit organization, our reputation means more to us than just turning a profit. Gill Barnett, the owner of PCI has always stated " If you take care of your customers and take care of your employees, they will in tarn take care of the business" This is one of the key reasons why Transportation Concepts has continued to meet or exceed expectations with the City of Redondo Beach.

During the course of this last contact term, we've been faced with many outside service challenges such as the LAX terminal improvement plan, and continuous road construction within our service areas. Based on our knowledge service area and passenger needs we've been able manage these real time detours and road closures, thus limiting the negative impact on the service.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach moi^
Again based on our knowledge and experience of the service needs we ve developed a number detour and detour notices for the public in response to annual events such as July 4a' Fireworks Display, Pier Lighting Events, 5KJOK Walk/Run events, thus limiting the impact to the public.

With a challenging labor market, we've maintained 100% service levels through creative and effective driver scheduling, wage increases, and utilizing an outside recruitment agency. TC has also partnered with a Payroll /HR organization ( Paycom) which, besides having all our payroll and HR needs in one place, Paycom also integrates directly with online recruiting sites like Monster, Indeed and Zip Recruiter.

We have worked with the city to spec out vehicles, technical information of vehicle specs, pre -delivery inspections and acceptance inspections. Based on our technical insight; we were able to assist the city in implementing onboard camera systems, TAP card Readers, and an Annunciator system.

We have also worked with the city on recommending additional safety enhancements like the Pedestrian Awareness safety system and Zonar, which is an enhanced web based vehicle inspection system.

Over the last contract term we have partnered with the city to address the current and upcoming changes in the transit industry. These include various conferences and workshops, related to the ZEB mandated requirement of Zero Emission Buses.

Additionally, with the recent requirement by the Federal Transit Administration ( FTA) for the Safety Management System ( SMS), we have been actively working with the City s Safety Consultant on the development of this plan for the City.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach " AW. '
L Required Forms and Certifications
The following are the completed forms and certifications as stipulated in Section 6 of the RFP.

Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM A

CITY OF REDONDO BEACH

COMMUNITY SERVICES DEPARTMENT

PROPOSAL TO PROVIDE OPERATION AND MAINTENANCE OF

BEACH CITIES TRANSIT FIXED ROUTE AND DIAL -A -RIDE SERVICES

PROPOSALQUESTIONNAIRE

1. Name of Organization: Parking Concepts Inc., dba Transportation Concepts

2. Organization is a: ( circle one)
Corporation Partnership / Association or Sole Proprietorship

3. Organization is a Disadvantaged Business Enterprise ( DBE) ( Complete and submit the Proposed Disadvantaged Business Enterprise ( DBE) Participation form, if applicable):

Yes No X

4. Organization' s Principal Address and Telephone Number:
12 Mauchly, Building I, Irvine, CA. 92618

5. Organization' s Authorized Representative:

Name: Rich Rogers
Title: Chief Operating Officer
949 864- 3493 Telephone Number:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Proposal Questionnaire — Page 2

6. How many years has your business been established? 45 years How many years has your business been under your present name? 37 How many years under former names? ( List name and number of years) NIA

7. How many years has your business been providing passenger transportation services? 37

8. What other types of services does your business
provide Parking, Valet and, Code Enforcement, Management Consulting

9. Do you have any affiliated companies? ( If parent company, list subsidiaries and divisions. If subsidiary or division, name parent company, its principals and their addresses):

Parking Concepts Inc., Gill Barnett -President, Rich Rogers- Chief Operating Officer, TC, Dave Mueller -VP, Robert Hindle -VP

10. Have there been any contract terminations for the services your firm performs before the fulfillment of the contract within the past five years? Yes or No X
If Yes, list the date, client, and reason for termination below:

11. Is Proposer aware of any real, potential, or perceived conflict of interest which would or could result should a contract be awarded to their firm? Yes X No If Yes, please explain:

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Proposal Questionnaire — Page 3

12. Organization' s Credit References: ( name, address, telephone number & contact person) Provide at least three.
a.

J
SC Fuels
PO Box 14014, Orange, CA 92863
13 b. Enterprise Fleet Service
333 City Blvd West, Suite 1010, Orange, CA 92868
C. ABBA Parking Services
2350 Airport FWY, Suite 130, Bedford, TX 76022
City of Redondo Beach Business License Number:

If not current license holder, Business License will be required before initiation of services.]
317782

14. Provide an organization chart for your overall organization and as proposed for this project. For this project, indicate position titles and full- time equivalent personnel proposed in each position. " Full time equivalent" is 2, 000 annual labor hours.

Organization chart attached?
Yes X or No
The undersigned, being cognizant of the pages, documents, and attachments contained herein, agrees to provide the City of Redondo Beach with the services described in the Request for Proposals. All cost proposals are certified to be firm for a period of 120 days from the deadline for proposal submission, December 18, 2019.

Respectfully submitted,
Parking Concepts Inc., dba Transportation Concepts
Name of Company
12 Mauchly, Bldg I, Irvine CA 92618
ASWfess City State Zip Code
Office
Tit
949) 864- 3493
Telephone Number
Rich Rogers
Printed Name
Date
December 18, 2019
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM B - Revised

PROPOSAL CHECKLIST
Proposer' s Name: Parking Concepts Inc., dba Transportation Concepts Proposals shall be submitted in a three- ring binder, one original, so marked, and seven ( 7) copies, marked " Copy," and one electronic copy on flash drive. The total proposal packet must be sealed and clearly marked on the outside:

City of Redondo Beach
Beach Cities Transit Proposal # 1920- 005
Proposers are requested to submit this Checklist and to verify that the following information is included in their proposals. If documentation provided is incomplete, the Proposer may be considered non- responsive and ineligible for award of a Contract.

JCOVER LETTER, including company name, address, contact name, phone and fax numbers and email address for authorized company representative.

Form A Proposal Questionnaire
Form B Proposal Checklist
Exhibit C Cost Proposal [ 4 pages]
JRequired Forms and Certifications
Ja. Form C Addenda Acknowledgement
b. Form D References
1c. Form E Proposed DBE Participation
d. Form F Non - Collusion Affidavit for Contractor
e. Form G Certification of Primary Participant Regarding Debarment, Suspension, And Other Responsibility Matters f. Form H Certification of Restrictions on Lobbying
Jg. Form I Comptroller General' s List of Ineligible Contractors h. Form J Prompt Payment Affidavit
Ji. Form K DBE Participation Schedule
1j. Form L DBE Utilization Form
Jk. Exhibit A FTA Contract Clause Certification
A. Financial Statements/ Reviews for the last two available years. If statements are to be treated as Confidential, provide in a separate envelope.

7. Proposal Narrative addressing, at a minimum, the following areas:

Proposer' s Experience Related to Beach Cities Transit; Organizational description;
f• Staffing Plan, including salary and benefits, resumes; Accounting and Reporting systems;
Insurance;
Operations;
to Vehicle Maintenance and Servicing;
9• Safety Program;
Ja Screening and Selection Program;
J• Training Program; and
1• Transition Plan/ Time Schedule.

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM C
BEACH CITIES TRANSIT RFP # 1920- 005

ADDENDA ACKNOWLEDGEMENT
CONTRACTOR NAME Parking Concepts Inc„ dba Transportation Concepts CONTRACTOR hereby acknowledges that it has received and read the following Addenda: _-- - 7
Addendum # 1
Addendum #
Addendum #
Addendum #
Addendum #
Signature
Signature
Signature
Signature
Signature
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM D

REFERENCES
Proposer' s Name Transportation Concepts
Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available.

Reference 1
AGENCY/ COMPANY NAME: Beach Cities Transit 1 City of Redondo Beach ADDRESS: 1922 Artesia Blvd, Redondo Beach, CA 90278
CONTACT PERSON: Joyce Rooney
EMAIL ADDRESS: joyce, rooney@redondo. org
PHONE NUMBER: ( 310) 318- 0631 x 2670
LENGTH OF CONTRACT: 10 YEARS
NUMBER OF VEHICLES OPERATED: 20
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route and Dial -a -Ride service. Responsible for dispatch, operations, supervision and vehicle maintenance on a fleet of City provided buses Reference 2
AGENCY/ COMPANY NAME: Palos Verdes Peninsula Transit Authority ADDRESS: 38 Crest Road West, Palos Verdes Peninsula, CA CONTACT PERSON: Martin Gombert
EMAIL ADDRESS: magla@ix. netcom. com
PHONE NUMBER: ( 310) 544- 7108
LENGTH OF CONTRACT: 7
NUMBER OF VEHICLES OPERATED: 27
YEARS
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route Transpqrtation service throughout the Palos Verdes Peninsula utilizing a fleet of 27 alternative fuel buses. Responsible for dispatch, operations, supervision, and vehicle maintenance on agency buses
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C Reference 3
AGENCYICOMPANY NAME: City of Corona
ADDRESS: 730 Corporation Yard Way, Corona, CA
CONTACT PERSON: Sudesh Paul
EMAIL ADDRESS: sudesh. paul@coronaCA. gov
PHONE NUMBER: ( 951) 279- 3763
LENGTH OF CONTRACT: 19 YEARS
NUMBER OF VEHICLES OPERATED: 20
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route and Dial -A -Ride Service utilizing Fleet of CNG buses. Responsible for dispatch, Operations, supervision and vehicle maintenance on fleet of City provided buses Reference 4
AGENCY/ COMPANY NAME: City of Glendora
ADDRESS: 401 E. Dalton Ave, Glendora, CA 91741
CONTACT PERSON: Steven Mateer
EMAIL ADDRESS: smateer@ci. glendora. ca. us
PHONE NUMBER: ( 626) 852- 4646
LENGTH OF CONTRACT: 10 YEARS
NUMBER OF VEHICLES OPERATED: 12
DESCRIPTION OF SERVICES PROVIDED:

Fixed Route, Metrolink and paratransit services utilizing fleet of cutaway buses operating on CNG and gasoline. Responsible for dispatch, operations, supervision and vehicle maintenance on fleet of City provided buses
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 730DBE4B909C FORM E

PROPOSED DISADVANTAGED BUSINESS ENTERPRISE ( DBE) PARTICIPATION

OPTIONAL)
The bidder is or intends to utilize the following DBE contractors on this project.

Signature of participating DBE is confirmation of willingness to participate on this project.

Company
NIA
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Annual Dollar value
of participation
Signature of
participating DBE
Company
Address
City, ST, ZIP
Phone Number
Fax Number
Contact Name
Contact Email
DBE Certifying
Agency
Type of work to be
performed
Dollar value of
participation
Signature of
participating DBE
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM F

NON -COLLUSION AFFIDAVIT FOR CONTRACTOR

STATE OF CALIFORNIA,

COUNTY OF LOS ANGELES
Rich Rogers declares and says
1 That heishe is the ( owner, partner, representative, or agent) of Transportation Concepts hereinafter referred to as
CONTRACTOR) or (§ ubcontractor)

2. That he/ she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Redondo Beach, State of California.

3. That his/ her proposal is genuine. and is not collusive or a sham proposal

4. That any of its officers, owners. agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly with any other CONTRACTOR firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal. or to secure through collusion. conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the Droposed contract: and.
5 That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest including this affiliate
I certify ( or declare) under penalty of perjury that the foregoing is true and correct Dated this 18th day of Decembe1` 2019, at Irvine California Signed:. - l
Title: Chief Operating Officer
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM G

CERTIFICATION OF PRIMARY PARTICIPANT REGARDING DEBARMENT,

SUSPENSION, AND OTHER RESPONSIBILITY MATTERS
The Primary Participant Transportation Concepts ( Name of CONTRACTOR) certified to the best of its knowledge and belief, that it and its principals:
a. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;
b. Have not, within a three year period preceding this proposal, been convicted, or had a civil judgment rendered against them for commission of fraud, or a criminal offense in connection with obtaining, attempting to obtain, or performing a public Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes, or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false Statements, or receiving stolen property;
C. Are not presently indicted for, or otherwise criminally or civilly charged by a governmental entity (Federal, State or local) with commission of any of the offenses enumerated in paragraph ( b) of this certification; and d. Have not within a three- year period preceding this proposal had one or more public transactions ( Federal, State or local) terminated for default.

If the primary participant is unable to certify to any of the Statements in this certification, the participant shall attach an explanation to this certification.

THE PRIMARY PARTICIPANT, Transportation Concepts ( Name of

CONTRACTOR) CERTIFIES OR AFFIRMS THE TRUTHFULNESS AND ACCURACY

OF THE CONTENTS OF THE STATEMENTS SUBMITTED ON OR WITH THIS CERTIFICATION AND UNDERSTANDS THAT THE PROVISIONS OF 31 USC SECTIONS 3801 ET SEQUA ARE APPLICABLE THERETO.
5igfiature orize-8Official
Title Chief Operating Officer
The undersi Kbd chkf legal counsel (or corporate secretary) for the Company r hereby certifies that the Company has
authority under ate and local law to comply with the subject assurances and that the certification above has been legally made.

Signature of Attorney/ Secretary Bate 12/ 18/ 2019
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM H

CERTIFICATION OF LOBBYING RESTRICTIONS
The undersigned certifies, to the best of his or her knowledge and belief, that:

1. No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.

2. If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form - LLL, Disclosure Form to Report Lobbying," in accordance with its instructions.

3. The undersigned shall require that the language of this certification be included in the award documents for all sub -awards at all tiers ( including subcontracts, sub -grants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.

4. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U. S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $ 10, 000 and not more than$ 100, 000 for each such failure.

Signature of Contr Authorized Official
Rich Rogers, Ch of gLerating Officer
Name and Title o ontractor' s Authorized Official
December 18, 2019
Date
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM I

COMPTROLLER GENERAL' S LIST OF INELIGIBLE CONTRACTORS

REQUIRED)
Submit this form with the BID, failure to do so is grounds for disqualification.

The Bidder certifies that it is NOT on the U. S. Comptroller General' s list of ineligible firms for federally financed and assisted construction, materials, equipment contracts or services.

Bidder's Company Name Parking Concepts Inc., dba Transportation Concept Legal Structure ( corp./ partner/ proprietor) Corporation Principal Office Address 12 Mauchly, Bldg I
City, ST, Zip Irvine, CA 92618
Phone Number 949 753- 7525
Fax Number 949 753- 7526
E -Mail [email protected]
Federal Employer Identification Number 95- 2909899
Title of Person Authorized to Sign Chief Operating Officer Print Name of Person Authorized to Sign Rich Rogers
Date Signed and Authorized Signature December 18, 20-19 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C Form J

PROMPT PAYMENT AFFIDAVIT
Contractor will place a check in the appropriate box below that applies to this payment request. Re: Payment Request No.

I, Rich Rogers ( Name), the Chief Operating Officer
Title - e. g., President, Vice President, etc.) of Transportation Concepts (" Company"), do state the following with regard to payments made under Contract No. # 1920- 005 Contract"):

1. Subcontractors, at the first tier, both DBE and non -DBE, who completed work and were listed for payment on the prior Payment Request No._, were paid no later than thirty ( 30) business days after Contractor received payment from City.

2. Copies of invoices and cancelled checks for subcontractors at the first tier who were paid under the prior payment request have been delivered or mailed to the City. In addition, Contractor has attached to the current Payment Request all lien waivers for prior subcontractor payments and any other documentation required by City. ( Failure to attach all required documentation to the Payment Request or forward cancelled checks and invoices to the City may cause the Payment Request to be rejected by City.)

3. All retainage amounts withheld from any subcontractor who satisfactorily completed its portion of the contract work, including punch list items, were paid to the subcontractor( s) no later than thirty
30) business days after it satisfactorily completed its work, whether or not City has paid said retainage amounts to Contractor. Attach a copy of the cancelled check evidencing payment of each retainage amount.

4. X There was no delay in or postponement of any payment owed to a subcontractor, whether periodic payment or retainage amount, except for good cause and after receipt of prior written approval from the City.

5. The Contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the Contractor' s receipt of payment for that work from the City. In addition, the Contractor is required to return any retainage payments to those subcontractors after the subcontractor' s work related to this contract is satisfactorily completed and within 30 days of Contractor' s receipt of the partial retainage payment related to the subcontractor' s work. Attach a copy of the written approval from the City.

Transportation Concepts
r/
t- ompa e
Signature
Rich Rogers
Print Name
Date: December 18, 2019
Subscribed and sworn to before me this day of 20
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM K

DBE PARTICIPATION SCHEDULE
The Contractor shall complete the following information for all DBE' s participating in the contract that comprises the DBE Utilization percent stated in the DBE Utilization Form. The Contractor shall also furnish the name and telephone number of the appropriate contact person should the Authority have any questions in relation to the information furnished herein.

DBE IDENTIFICATION AND INFORMATION FORM
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C FORM L

DBE UTILIZATION FORM
The undersigned Contractor has satisfied the requirements of the solicitation in the following manner ( please check the appropriate space):

The Contractor is committed to a minimum of 0 % DBE utilization on this contract.

Date: December 182019
S
Company Name,,_ Tportation Concepts
Title: Chief Operating Officer
DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C EXHIBIT " A"

FTA REQUIRED CONTRACT CLAUSE CERTIFICATIONS
Clause language is based on FTA Report No. 0105, FTA
Best Practices Procurement and Lessons Learned Manual, October 2016.] Signatu
Title: Chief Operatin
Company Name: Trari§ Kortation Concepts Date: December 18, 2019 Incorporation of Federal Transit Administration FTA Terms

2. Federal Changes
No Federal Government Obligation to Third Parties
Fly America
Clean Air Act and Federal Water Pollution Control Act
Recycled Products
Energy Conservation
87 Government - Wide Debarment and Suspension
Program Fraud and False or Fraudulent Statements and Related Acts Lobbying Restrictions
117 Civil Rights Laws and Equal Opportunity

12. Disadvantaged Business Enterprises DBE
Prompt Payment
Substance Abuse
Public Transportation Employee Protective Arrangements

16. Charter Service
School Bus Operations
Safe Operation of Motor Vehicles
Employee Protections
Signatu
Title: Chief Operatin
Company Name: Trari§ Kortation Concepts Date: December 18, 2019 DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
iL. Alii & to Perform and Meet the Requirements of the RFP The following sections will allow the City s evaluation committee to further demonstrate why Transportation Concepts is the most qualified company to perform and meet the requirements of this WT for the Operations and Maintenance of the Beach Cities Transit Services. Although some portions of a few sections may have been included earlier in this proposal, we want to ensure that each evaluator can easily cross reference the information in our proposal with the outline found in pages 14- 16 of P&T #1920- 005
Operation and Maintenance ofBeach Cities Transit

DocuSign Envelope ID: FOAE48A4- 0155- 43D2- AOD2- 73ODBE4B909C r

TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
A. Company Organizational Stmcture
Profile - Transportation Concepts is the public
transportation division of Parking Concepts, a California Corporation, with corporate offices in Irvine, California.

PARKING CONCEPTS INC. We currently employ over 1, 500 people. Gill Barnett President and owner of Parking
Concepts, founded the company in 1974 in order to provide an enhanced level of customer service to an industry that had been sorely lacking in customer service. Today, Parking Concepts is one of the most successful and respected parking facility operators in the United States.

In 1982, Parking Concepts was awarded a shuttle bus
contract at the Ontario International Airport It was
at that time that Transportation Concepts was
formed. Over the last 37 years Transportation TRANSPORTATION CONCEPTS Concepts ( TC) has successfully operated numerous
public transportation service Fixed Route and Paratransit contracts similar in scope to the Beach Cities Transit services.

Transportation Concepts is a smaller regional company compared to some of the industry giants providing transit services throughout the United States. The majority of our business is concentrated in California. In fact all region support is based in southern California. The supporting organization is made up of considerable strength in each of their specific disciplines. One of the advantages of Transportation Concepts organizational structure is the access to our corporate support staff. The City can access each member directly as necessary without having to go through layers of people. This results in accelerated response times.

CORPORATE ORGANIZATIONAL CHART
Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWR
Corporate Support Team
Gill Barnetty President — Gill Barnett, founder and owner of Parking Concepts and Transportation Concepts, has been actively involved in the parking and transportation industry for over 60 years. He began his career as a parking attendant at the age of 17 and worked his way up to management by the age of 22. Noting the lack of quality customer care from the beginning of his career, Gill envisioned a company devoted to providing excellent customer serdea Over the last 45 years since the start of PCI he has continued to deliver that vision throughout our organization.

Rich Rogers, Chief Operating Officer — Rich Rogers has been actively involved in the public transit industry for almost forty years. Mr. Rogers is directly responsible for the oversight of all Transportation Concepts operations, and will continue to insure that the highest level of quality service is provided to the City of Redondo Beach / Beach Cities Transit Service. As the Chief Operating Officer, he will see to it that TCs operations meet company and contractual performance requirements to insure that safe, reliable and responsive service is consistently delivered. Mr. Rogers will be directly involved in any contract negotiation and will have direct responsibility in continuing our working relationship with the City relative to contractual compliance and revisions as directed. Mr. Rogers will be instrumental in supporting the local team in implementing potential service and contractual changes throughout the term of the contract and will continue to participate in regular monthly meetings with the City of Redondo Beach Transit Manager and TC location management staff to insure he is actively involved in the on- going performance of the Beach Cities Transit operation. Rich will continue to visit the location a minimum of one — two days per month approximately 10% of his time) and participate in the regular monthly management meetings with the City of Redondo.

Steve Purchase, Regional Maintenance Director — Although Steve Purchase is assigned 50% as the Maintenance Manager for the BCT Operation, his other 50% is serving TC as our Regional Maintenance Director. Steve has over 12 years of experience in shop maintenance management. He has hands on experience with many different types of fleet equipment, including Zero Emission vehicles, something that TC has been operating since 2015.

POLUTIONS
IAG Risk Solutions — As a integral component of our Corporate Support team we have partnered with IAG Risk Solutions in our quest to continue reducing employee risk and incident reduction from occurring. The UG team works with TC to establish high standards for benchmarking safety in the workplace. Collectively we conduct weekly reviews on every accident/injury or near miss, provide monthly management training sessions, as well as quarterly offsite full day safety meetings for managers and supervisors.

The IAG Risk Solution group conducts regular OSAH audits at all of our RO locations, works with our insurance carrier, our medical clinics/ medical network, and our attorneys, with the overall goal of consistently reducing accidents and incidents with a goal of achieving Zero claim, Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
Ii Ulla Overby, Risk Management Consultant— Ms. Overby has over twentyr five years of experience in risk management with emphasis on successfully developing, implementing and directing corporate risk management and insurance programs to assure maximum protection of owned and operated assets. She has provided training in all areas of risk management including best practices process, claims handling procedures, loss control, and customer service. As a Risk Management Consultant with Transportation Concepts, Ms. Overby is responsible for working in partnership with IAG and our Senior Management team in the development and on-going administering of risk -management and loss -prevention programs, as well as initiating policies to comply with safety legislation and the transportation industry practices. Ms. Overby is also part of the team that works as the liaison to attorneys and our insurance company related to legal matters.

Monique Lemus, Risk Management Analyst — Ms. Lemus is responsible for handling claims procedures with our insurance carrier and managers. She monitors and tracks our loss -prevention statistics and works as a liaison with TC senior management and IAG in rolling out our risk -management and loss -prevention programs and initiating policies to comply with safety legislation and the transportation industry practices. Ms. Lemus also acts as the liaison to attorneys, insurance companies and individuals, investigating any incidents that may result in loss.

Laura Keller, Human Resource Specialist — Laura has been a Human Resource expert since 1993. She currently serves Transportation Concepts as our HR Generalist Ms. Keller is responsible for developing and administering all employee related programs to ensure compliance with all regulations governing labor on a federal, state, and local level. She provides pertinent information to all operating locations and monitors compliance.

Areas of focus include training, EEO, Affirmative Action and Civil rights, labor relations, integrity and compliance. Ms. Keller also acts as the liaison to attorneys, insurance companies and individuals, as well as all of our employees.

JUMarvinWilliams, Safety and Training Consultant — Marvin Williams has over 20 years of experience in the public transportation industry. Mr.

Williams works with our corporate team to insure our safety and training programs continue to be effective. He will consult with location Project Managers and Safety Trainers in all aspects of our recruiting, hiring and training activities, as well as to provide location safety and training support as needed. He will also conduct regular safety audits to ensure that all operations are meeting all required contractual, regulatory, and company standards.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' SVA
B. Staffing and Operational Plan for BCT
Staffing
Our staffing plan for BCT is designed to not only provide the operational support necessary to exceed our client's expectations, it is built to sustain another 5 years of future success as we partnership with the City of Redondo Beach staff to rise to the future challenges ahead. As mentioned back in Section H, over the last 5 years we have increased our staffing levels by over 50 percent, coupled with significant wage increases to attract the best of the best
Although a description of each key staff member along with their resumes, certifications and references was provided back in Section D of this proposal, to align specifically with the RFP outline we are providing this a description of staff information in this section as welL
Brett Baum, Project Manager - Although Transportation Concepts offers extensive corporate supports our experience in contract operations is that the overall quality of service is only as good as the local team To this end, TC offers Mr. Brett Baum, an experienced and professional Manager with over 20 years of transit management, 9 of which have been dedicated to the City of Redondo Beach, to continue as the leader of the BCT project team He will have direct responsibility for this contract and serve as the direct liaison with the City of Redondo Beach staff as well as service ambassador for the BCT services on behalf of the City.

Brett Baum, as the Project Manager for BCT is the leader who works as an extension of the City of Redondo Beach Transit Manager and her staff to deliver the best possible service to the community and ensure all the goals and objectives + are consistently met Through effective management and team work the Project Manager operates the service hours within the City budget and in compliance with all regulatory standards.

Utilizing the collective information from the TC team, the Project Manager provides a clear view of the current operation and articulates the projected forecast of the BCT to the City of Redondo Beach' s Transit Manager. The Project Manager is responsible for all aspects of the operation including assisting the Agency with; NTD reporting, coordination with system planning, marketing, representation and oversight of all transit related projects and issues.

On- site support positions available to Brett will continue to include maintenance management, safety/training, operations supervision and dispatch/ clerical. The local team will be thoroughly supported by the corporate staff as described in the previous section of this proposal. The BCT local team has continued to strengthen over the last 10 years as we have been driven to strive to exceed the City of Redondo Beach's expectations.

We are committed to continue over the next 5 years in our continued quest to exceed your expectations and constantly strive for a world class operation.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWA
Steve Purchase, Maintenance Manager — Purchase has over 12 years of experience in shop maintenance management He has hands on experience with similar fleets and clearly understands regulations relative to maintaining the County s fleet. Mr. Purchase is in the process of becoming an ASE Master Technician and is well versed in diagnostics relative to preventive maintenance and vehicle repair. He has hands on experience scheduling maintenance in both a manual and automated shop environment In addition, he has a proven track record of shop management, employee scheduling, inventory control, and warranty procedures. He will continue to be instrumental in working with the City of Redondo Beach as the assigned Maintenance Manager by supporting the BCT local management team and will continue to commit a minimum 50% of his time at the location to provide that "hands on" management support George Raya, Maintenance Supervisor - Mr. Raya has 28 years of fleet I
maintenance experience. He has hands on experience diagnosing and repairing alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated BCT fleet Mr. Raya will be 100% dedicated to the Beach Cities operation He will continue to provide management oversight of the maintenance efforts of the Beach Cities Transit and provide regular maintenance quality assurance reviews relative to contractual and regulatory compliance. He will coordinate with Brett Baum and will be supported by Steve Purchase, our Regional Maintenance Manager to ensure that all maintenance work is being conducted in accordance with Regulatory, Company and City Standards.

Richard Gwin, Safety Trainer - Mr. Richard Gwin has 24 years of experience in Safety Training and will continue to be 100 percent dedicated to the BCT project Richard has had several Safety and Training positions over the years in Roseville, Modesto, Pasadena and Lancaster. Richard will continue to be responsible to provide all new hire and reoccurring training to existing vehicle operators. Mr. Gwin is a TSI instructor and has been completed training as a DOT instructor in bus operator training, the smith system trainer program, as well as the DMV employer testing program.

Christopher Lamp, Operations Supervisor - Mr. Lamp has over 11 years s
experience as an Operations Supervisor. Although he has only been a part of the TC team in Redondo for the last year, Christopher actually worked with TC at a previous contract we had with Los Angeles METRO. We have watched Christopher' s career grow and are pleased to have him back in an Operations Supervisor role for the Beach Cities Transit operation.

Christopher is responsible for daily supervision of the Mxed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. He responds to incidents in the field to include accidents, vehicle break downs and potential passenger delays. Christopher has a Transit Management Certification from the University of Pacific.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
PiErnesto Lizarraga, Operations Supervisor
Mr. Lizarraga has 7 years experience as an Operations Supervisor for the BCT operation. Like Mr. Lamp, Ernesto is also responsible for daily supervision of the Fixed Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Ernesto started his transit career as a bus operator for Los Angeles METRO in 2011.

Jorge Lopez, Operations Supervisor
Mr. Lopez has 7 years experience as an Operations Supervisor, 6 of those years for the BCT operation. Jorge is also responsible for daily supervision of the Fred Route and Dial a Ride operation, insuring trip completion, on- time performance, and 100% pull out success each operating day. Jorge started his transit career as a bus operator for a contractor operating METRO in 2011.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' SVA
C. Experience with Fixed Route and Demand Response Services The City of Redondo Beach has contracted with Transportation Concepts ( TC) to operate the Beach Cities Transit since 2009. Over these last 10 years TC has provided an exemplary level of fixed Route and Dial a Ride services. TC was the driving force in implementing a process to provide accurate reporting of statistics, including on- time performance and a comprehensive monthly reporting format that provided a much greater degree of operational data to the City. TC,s approach to success has always been that the management and operation of the Beach Cities Transit remains laser focused on the fact that the community comes first From our employees to the people we serve, each individual has a stake in the transit system, and without them, we as a Company would not have achieved such success.

Overall Company Experience
From the operation of a six bus shuttle operation at the Ontario Airport in 1982, through today, Transportation Concepts has enjoyed measured growth. Currently, the company manages 16 separate Fixed Route, Shuttle or Dial -a -Ride contracts, all in areas with similar challenges as the Beach Cities Transit
The company operates these services utilizing a fleet of over 100 vehicles ranging in size from seven passenger minivans to 40 foot transit coaches. The majority of the vehicles maintained and operated by Transportation Concepts use Alternative fuels. In addition, we have experience operating Zero Emission Buses in a number of locations since 2015.

Fixed- Route Services
I
TC has over 20 years of experience operating fixed -route OIL
service in the local region with public transit agencies that receive Federal Section 5307 transit funding. In addition to A—
our 10 years of operating Beach Cities Transit, other
comparable fixed -route experience over these last 20 years includes 7 years of experience under contract with Los
Angeles Metro operating 55 buses, 19 years under contract with Corona Transit operating 20 buses, 5 years of
experience with the Riverside Transit Agency operating 86 Fixed Route and Commuter buses, along with contracts with Omnitrans, Palos Verdes Peninsula, Los Angeles County, and several other municipal operations throughout the Southern California area.

In addition, our talented and valued employees have been responsible for the operation of regularly scheduled services throughout the state including overall management responsibilities encompassing day to day administration of systems operating in rural transit environments as well as major metropolitan areas transporting over 5 million _
passengers per year. This includes routing and scheduling, safety oversight, vehicle and facility maintenance, road supervision and dispatch oversight, integration of technology, and of course vehicle operations. TC employees have
experience in this type of service since 1987.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWA
Shuttle/ Circulator/ Commuter Feeder Services
TC has been providing shuttle services since 1982. In
fact, we currently operate several shuttle services of
tI varying operating characteristics to include, campus shuttles, medical center shuttles, and employer shuttles.

We are extremely proficient at providing high quality,
high capacity, short haul, high frequency services. In
addition, we provide other special services including
regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve.

Demand Response/ADA Paratransit / Dial- ar Ride Services TC also has close to 20 years of experience operating
Paratransit service in the local region with public transit agencies that receive Federal Section 5307 transit funding.

In addition to our 10 years of operating Beach Cities Transit, other comparable Demand Response experience over these
last 20 years includes 19 years with the City of Corona operating 14 vehicles, 10 years with the City of Glendora operating 10 vehicles, 8 years under contract with Riverside Transit Agency operating 60 vehicles, 5 years under contract with Omnitrans operating 100 vehicles, along with several other operating contracts with municipalities in the Los Angeles and Southern California region. TC employees have experience providing Paratransit for close to 35 years.

Client References of Systems Similar in Scone
Location Name BEACH CITY TRANSIT REDONDO BEACH
Redondo Beach, California
Contact Information City of Redondo Beach
Joyce Rooney
Transit Manager
1922 Artesia Blvd
Redondo Beach, CA 90278
310) 318- 0631 x 2670
Jo ce. rooneredondo. or
Nature of Services Fixed route and curb to curb paratransit transportation services. Approximately a 10 -mile service area includes Redondo Beach, Hermosa Beach, Manhattan Beach and El Segundo. Vehicle fleet consists of 20 CNG powered buses, 5 of which are assigned to paratransit. Responsible for dispatch, operation, supervision and vehicle maintenance on fleet of City provided buses.

Length of Contract 2009 - Present
Type of Fleet Currently using computerized dispatch system with GPS system.

Dispatching System Implementation of annunciator system and " Real Time„ technology along with Metro TAP system
Number of Employees 40
Annual Revenue 2. 2 Million
Annual Service Hours 41, 000
Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Location Name CITY OF CORONA
Corona, California
Contact Information
City of Corona
Sudesh Paul
Transportation Planning Manager
730 Corporation Yard Way
Corona, CA 92880
951. 279. 3763
Sudesh. Paul CoronaCA, ov
Nature of Services Fixed route public transportation servicing the City of Corona utilizing 20 CNG powered EZ Rider and Type 7 buses. Responsible for dispatch, operation, supervision and vehicle maintenance of City s transit system which includes revenue collection and on -demand scheduled transportation services to the senior Length of Contract
and ADA community within the City,
Length of Contract 1999- 2018 - 19 Years
Reason for Change City opted to award contract in 2018 to a large national company slightly lower Type of Fleet
in cost
Type of Fleet Utilizes " Routematch", a fully automated computerized dispatch system In Dispatching System addition, has AVL fleet tracking capabilities as well as a digital on board video Annual Revenue
surveillance recording system
Number of Employees 30
Annual Revenue 2. 0 Million
Annual Revenue Hours 30, 000
Location Name PALOS VERDES PENINSULA TRANSIT AUTHORITY
Palos Verdes, California
Contact Information Palos Verdes Peninsula Transit Authority Martin Gombert
Administrator
38 Crest Road West
Palos Verdes Peninsula, CA
310. 544. 7108
ma la ix.netcom. com
Nature of Services Fixed route transportation services throughout the Palos Verdes Peninsula utilizing a combination of 27 cutaway and full- size coaches, many which operate on either CNG or Propane fuel. Responsible for dispatch, operation, supervision and vehicle maintenance of agency buses.

Length of Contract 2008- 2015 - 8 Years
Reason for Change Significantly lower price provided by competitor in rebid process. Could not justify ricin difference to Board of Directors
Type of Fleet AVL system using " Next Bus, technology as well as drive cam» technology.

Dispatching System
Number of Employees 23
Annual Revenue 1. 8 Million
Annual Revenue Hours 22, 000
Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' AWR
D. Ability to Perform
Parking Concepts Inc., dba Transportation Concepts has been a company in existence for over 45 years. Throughout the years we have always been a financially strong organization. There is no past, current or pending financial or legal issues that would in any way jeopardize our ability to continue operating the BCT for the next 5 years.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach ' WWry
K Bankruptcy Filings
Parking Concepts Inc., dba Transportation Concepts has never filed or been a party to any Bankruptcy filings throughout the last 45 years.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach AAA
F. Early Contract Terminations
Over the last 45 years, Parking Concepts Inc., dba Transportation Concepts has always fulfilled our contractual obligations and never had a contract terminated early for cause.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
1-- `
G Restrictions, Exceptions, or Accommodations Impacting Successful Provision of Service to BCT
Parking Concepts Inc., dba Transportation Concepts has no restrictions, exceptions or accommodations that would impact our ability to continue providing successful provision of BCT services.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
R Citations, Fines or Orders to Strop Operations by Regulatory Agency or Client Caused by Negligence within the past 5 years
Since its inception 45 years ago, Parking Concepts Inc., dba Transportation Concepts has never had any citation, fine or order to stop operations by a regulatory agency or client caused by negligence.

Operation and Maintenance ofBeach Cities Transit

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TRANSPORTATION CONCEPTS
Proposal to the City ofRedondo Beach
Z Approach, Capacity and Management Philosophy for Operation of BCT Transportation Concepts is unique as a transportation contractor in that we only pursue operational projects that will be a good fit for our organization. We focus on the small to medium size operations and commit highly qualified and experienced managers to lead and oversee these operations. Back in 2008, TC recognized that the City of Redondo Beach BCT would be a good fit for our organization. Since our start up on January 1, 2009, we have felt that this had been a great decision as we have developed an extremely successful relationship with the City and the community, and are excited to continue our quest for enhancements to the Beach Cities Transit Services.

Management Philosophy
Although Transportation Concepts operates as a dba under Parking Concepts, the provision of effective transportation operations is the core business of Transportation Concepts. We do not have other businesses that divert focus from our primary objective with our clients, such as the City of Redondo Beach; which is to transport passengers safely and effectively while creating a positive image for the Beach Cities Transit, The City of Redondo Beach, as well as our organization simultaneously. Our concentration remains on your service. If additional support is needed other than the provision of normal services, we have very successful and knowledgeable internal staff that can provide consulting and assistance in the areas of maintenance, labor, risk management safety, technology, and environmental concerns.

Over the last 37 years, Transportation Concepts has nurtured a management approach/ philosophy that is specific to the individual needs of each of our customers.

Although it is extremely important to have reliable corporate support, we believe that the service is only as strong as every member of the team. As we have demonstrated to all of our clients over these 3 % decades, and specifically, the City of Redondo Beach over the last 10 years, the TC team will always operate as a partner with all City staff in working towards the mutual goal of providing premier service to the residents and visitors of the City of Redondo Beach and surrounding Beach Communities.

Over these last 10 years Transportation Concepts has consistently demonstrated our ability to provide high-quality transit service to the public utilizing BCT. During these years, we have also worked in partnership with the City to enhance technology, procure buses and develop an outstanding and cohesive team approach to a contractual relationship.

Transportation Concepts will continue to consistently strive to ensure the highest quality service is provided in the operation of the Beach Cities Transit Services. Here are some of the methods we utilize to ensure quality control and a higher level of customer service than that of other transportation providers:

Monitoring by Project Manager and Operations Supervisors On street monitoring consists of road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on- time performance, vehicle cleanliness, and safe and courteous driving. Further detail regarding on -street supervision is included in Section O. Iliki
Operation and Maintenance ofBeach Cities Transit