1 FIRST AMENDMENT TO THE AGREEMENT FOR PROJECT SERVICES BETWEEN THE CITY OF REDONDO BEACH AND LOCALITY MEDIA, INC. DBA FIRST DUE This First Amendment to the Agreement for Project Services (“First Amendment”) is made and entered into, by and between the City of Redondo Beach, a chartered municipal corporation (“City”), and Locality Media, Inc., a Delaware corporation dba First Due ("Contractor”).
WHEREAS, on August 16, 2022, the parties hereto entered into the Agreement for Project Services (“Agreement”);
WHEREAS, the parties hereto desire to amend the Agreement to incorporate additional services, including Hydrant Management and Investigations modules, as well as other services described in Exhibit “A-1”; and
WHEREAS, the parties hereto now desire to further amend the Agreement to expand the scope of services and increase Contractor’s total compensation, and to make such amendments retroactive to January 1, 2024.
NOW THEREFORE, in consideration of the promises and mutual covenants contained herein, and intending to be legally bound, the parties hereby agree to make the following amendment to the Agreement:
1. SCOPE OF SERVICES. Exhibit "A" of the Agreement is hereby amended to add Exhibit "A-1," which sets forth Contractor’s additional services, including but not limited to the Hydrant Management, Investigations, and Occupancy Management and Pre-Incident Planning modules. Exhibit "A-1" is attached hereto and incorporated herein by reference.
2. COMPENSATION. Exhibit "C" of the Agreement is hereby amended to increase Contractor’s total compensation by $13,472.50 of which $3,672.50 has already been paid under this First Amendment, setting a new total compensation limit of $52,987.25. Exhibit "C-1," attached hereto and incorporated by reference.
3. EFFECTIVE DATE. This First Amendment is made retroactively effective as of January 1, 2024. All actions taken and payments made by the City prior to the execution of this First Amendment, in relation to the services described herein, are hereby ratified and confirmed as within the scope of the Agreement as amended.
4. NO OTHER AMENDMENTS. Except as expressly stated herein, the Agreement shall remain unchanged and in full force and effect. The Agreement and this First Amendment constitute the entire agreement between the parties and supersede any previous oral or written agreement with respect to the subject matter hereof. In the event of any inconsistency between the terms of the Agreement and this First Amendment, the terms of this First Amendment shall govern.
[SIGNATURES FOLLOW ON NEXT PAGE]
2 IN WITNESS WHEREOF, the parties have executed this First Amendment in Redondo Beach, California, as of this 3rd day of September, 2024.
CITY OF REDONDO BEACH, LOCALITY MEDIA, INC.,
a chartered municipal corporation a Delaware corporation dba First Due ______________________________ By: ___________________________ James A. Light, Mayor Name: ________________________
Title: __________________________
ATTEST: APPROVED:
_____________________________ ________________________________ Eleanor Manzano, City Clerk Diane Strickfaden, Risk Manager APPROVED AS TO FORM:
_____________________________
Michael W. Webb, City Attorney
Andreas Huber, CEO
CEO & President
3 EXHIBIT “A-1”
SCOPE OF WORK
A. CONTRACTOR'S DUTIES
Contractor shall perform the following duties in connection with the implementation and support of the services described in Exhibit A of the Agreement:
1. Introduction: The purpose of the following to clearly define the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for the City from Contractor for the purchased product(s) set forth in Exhibit “C-1” (“Purchased Products”). This scope of work includes the configuration, optimization, and deployment of the Purchased Products with the goal of meeting the organizational needs of the City.
2. Implementation
2.1 Overview: Contractor shall manage and lead the implementation using a combination waterfall and iterative approach, which includes Discovery, Configuration, Optimization, Data Migration, Training, and Go-Live.
2.2 Implementation Resources:
2.2.1 Implementation Manager: Contractor shall assign a Project Lead to act as the primary liaison between the City and the Contractor’s project team. Contractor shall ensure its Implementation Manager develops and executes the project plan, manages communication, adheres to predefined timelines and quality standards, and assists in configuring the core system and more straightforward modules.
2.2.2 Implementation Product Specialist(s): Contractor shall provide Product Specialists to configure and optimize specialty modules such as Fire Prevention, ePCR, Assets & Inventory, Training, Scheduling, and Reporting. The number of Product Specialists assigned may range from one to three and will depend on the modules purchased and their complexity.
2.2.3 Technical Implementation Specialist: Contractor shall assign a specialist responsible for managing data migration from the City’s current vendor to Contractor and the integration between Contractor and CAD. Contractor shall ensure its Technical Implementation Specialists’ background ranges from database management to public safety software integration.
2.2.4 Customer Success Manager (“CSM”): Post-project completion, Contractor shall assign a CSM who will be part of the implementation as an advocate and ensure a seamless transition to support post go-live. Contractor shall ensure its CSM provides regular check-ins to make certain the City is adopting the Purchased Products and deriving value from them.
2.2.5 Training Manager: Contractor shall appoint a Training Manager responsible for developing and executing the training plan. Contractor shall ensure its Training Manager executes effective adoption of the Purchased Products and designs the most effective training plan possible, based on City-specific needs.
2.3 Implementation Phases
4 2.3.1 Discovery & Planning: Contractor shall distribute tailored discovery questionnaires to the City, conduct a Project Kick-Off meeting, provide access to the First Due platform, and plan for CAD Integration and Data Migration.
Contractor shall ensure its Implementation Manager provides an overview of the project plan, decide the meeting cadence, and formalize the next steps. CAD Integration and Data Migration planning meetings shall also be held during this phase and be led by the Technical Implementation Specialist. • Key Meeting(s): Project Kick-Off, CAD Kick-Off, Data Migration Planning
• Milestone(s): Project Kick-Off, System Access
• Deliverable(s): Welcome email, Initial Account Set-Up, System Logins Provided
2.3.2 Configuration: Contractor shall schedule and conduct configuration sessions for each module, ensuring that necessary preparatory work is completed by the City. There will generally be one (1) configuration session per module, with additional sessions as needed for more complex modules. Contractor shall ensure these sessions will be either be run by the Implementation Manager or the Implementation Product Specialist, depending on the module. • Key Meeting(s): Module Configuration Sessions (1-2 per module) • Milestone(s): N/A
• Deliverable(s): Initial Module Configuration
• Scope: All Purchase Products
2.3.3 Optimization: Following configuration, the City will complete User Acceptance Testing (“UAT”) to complete. Following the completion of the UAT work, Contractor shall conduct Optimization Sessions to review City feedback, correct issues, and finalize module configurations. There will generally be one (1) Optimization session per module, but in cases where there is more complexity, there may be multiple. Once a module is configured and optimized, Contractor shall provide City a module sign-off document to review and sign. Configuration and Optimization sessions may run interchangeably to ensure the project stays on-track.
• Key Meeting(s): Module Optimization Sessions (1-2 per module) • Milestone(s): Module Acceptance and Sign-Off (1 per module) • Deliverable(s): Module Optimization resulting in City Acceptance • Scope: All Purchase Products
2.3.4 Data Migration: Data Migration shall occur throughout the project, summarized in three steps: (1) initial data migration at the beginning of the project required for configuration, (2) import of historical records, usually occurring throughout the project, and (3) final data migration immediately before go-live. Contractor shall review City’s legacy data environment and provide guidance on the best path to extract, map, and import the data into First Due. • Key Meeting(s): Data Migration Planning
• Milestone(s): Data Migration Sign-Off
• Deliverable(s): Data Migration Plan, Data Mapping Assistance, Data Import
5 2.3.5 Training: Contractor shall arrange a training plan that ensures successful adoption of the Purchased Products. Webinar Administrator training will occur during configuration and optimization session. Webinar Administrator training will occur during configuration and optimization session. Training may include formal webinars, onsite Train-the-Trainer, and end-user training sessions based on the purchased training package(s). Contractor will provide access to live weekly training academy sessions and on-demand online training videos and training guides via the First Due Knowledgebase.
• Key Meeting(s): Training Planning, Training Sessions
• Milestone(s): Training Completed
• Deliverable(s): Training Plan and Training Session(s)
2.3.6 Go-Live: Contractor shall confirm sign off by the City on all modules, and arrange or complete training. Contractor shall coordinate with the City to kick-off the Golive process. This includes: (1) Final System Acceptance, (2) Go-live planning meeting, (3) Final Data Migration, (4) Go-live, and (5) Post go-live implementation support.
• Key Meeting(s): Go-live planning, Post Go-live Check-Ins • Milestone(s): System Acceptance, Go-live
• Deliverable(s): Post Go-live Implementation Support (2-4 weeks)
2.3.7 Transition to Customer Success: Following the completion of the post go-live support period and the completion of all critical implementation tasks, Contractor shall transition City to their CSM and to the Contractor’s Support team. • Key Meeting(s): Customer Success Transition Meeting
• Milestone(s): Transition to Customer Success and Support • Deliverable(s): N/A
3. Training: Contractor shall ensure that City personnel are adequately trained to effective user adoption of the platform. This shall include:
3.1 Formal training as outlined in Exhibit “C-1”
3.2 Administrator Training as part of the Configuration / Optimization
3.3 Access to live First Due Academy Webinars
3.4 Access to online recorded training videos and guides via an interactive knowledgebase.
Any
additional scope or detail related to Training will be described herein.
4. Data Migration: Contractor will use its best efforts to migrate applicable data from the City’s existing systems into the First Due platform utilizing data migration best practices. This shall include:
4.1 Conducting a Data Migration Planning Session
4.2 Providing assistance/guidance in extracting data from existing system/s
4.3 Mapping extracted data to First Due import workbooks
4.4 Importing of Data into First Due
4.5 Conducting a Data Migration Planning Session with the City. 6 Contractor shall import legacy data from City existing systems in order for the Purchased Products to be operational. This shall include operational data and historic records. Contractor and City will agree during the planning phase on what data needs to be migrated and priorities around data migration.
5. Integrations: Contractor shall implement all integrations related to the Purchased Products as outlined in Exhibit “C-1”. Integrations shall be implemented during the configuration and optimization phases outlined above. Except for the CAD Integration, Contractor shall align these integrations with the module they are related. The CAD Integration, City or complex integrations, which, if part of scope, shall have its own dedicated session at the beginning of an implementation. may follow this same exception and have their own sessions to implement.
Contractor shall support these integrations post go-live. Contractor is not responsible for outages, issues, and failures of 3rd Party Vendors. However, Contractor shall work with City to resolve issues, regardless of responsibility. Any additional scope or detail related to Integrations will be outlined herein.
6. Customer Success Management: Contractor shall assign a CSM who will be the point person for City post go-live. Contractor shall perform regular check-ins to ensure the adoption of the Purchased Products. As part of the regular check-ins, Contractor shall ensure its CSM assists City with any major enhancements or issues, new feature updates, interest in other modules and additional training needs.
7. Customer Support: Contractor shall provide a central point of contact to ensure that all customer support requests are responded to and resolved
7.1 Contractor shall provide ongoing Customer Support, which includes offering multiple channels for City inquiries, including online, email, and phone support as follows:
7.1.1 Online: https://support.firstduesizeup.com/portal/en/kb/first-due-communityconnect-support
7.1.2 Email: [email protected]
7.1.3 Phone: (516) 874-5818
When City submits a support request, Contractor creates a Support Ticket (or Ticket) within First Due’s Support CRM and assigns a unique ID (or ticket number) to track and document City’s support request.
Contractor shall provide a variety of channels to communicate with its Support team:
7.2 Self-Service Resources: Contractor shall provide self-service resources that 24/7 on its online Support Center. The Knowledgebase shall contain step-by-step/how-to articles, FAQs, videos, best practices, etc.
7.3 Hours of Operation: Customer Support hours of operation (Business Hours) are:
7.3.1 Monday to Friday, 9:00am – 6:00pm ET**
7.3.2 24x7 Support available for Sev 1 (Down/Urgent) issues. 7 8. Assumptions: Contractor assumes that the City will actively participate in the implementation process. This shall include:
8.1 Customer Participation: City agrees to attend the necessary calls and complete the work under Section B of this Exhibit “A-1” in order to help drive the project forward. At a minimum, City resources will be required for one (1) hour per week for meetings, and half an hour to one (0.5-1) hour of prep work per week by one or multiple individuals.
8.2 Statement of Work Expiration: Excluding significant delays caused by Contractor’s team, the attached Statement of Work will expire within twelve (12) months of the Subscription Start Date as detailed in Exhibit “C-1”. In situations where the project is delayed for no fault of either party, Contractor agrees to extend the term, only if there is an agreed plan to complete the project within the extension period. The term expiration does not apply to section 6 and 7 above and will not impact Contractor’s ability to support the City post go-live.
8.3 Best Practice and Standard Workflow: There may be times when Contractor recommends using standard functionality or best practice to ensure a timely implementation, and simplification of current process. These workflows may differ from City existing workflows. City understands the importance of collaboration to achieve the ultimate goal of successfully adopting the Purchased Products and is aware there may be changes to existing workflow to accomplish this.
8.4 Go-live Requirements & Gaps: Over the course of the Implementation, both parties may uncover functionality gaps in the Purchased Products. Some of these gaps may have a material impact on the ability to implement or adopt the product. For Gaps of this nature, deemed Go-Live Requirements, Contractor shall prioritize these gaps to ensure a timely go-live and project completion. However, in the case that certain features are not complete before go-live, Contractor shall add them to module and system signoffs as exceptions and complete within an agreed upon timeframe.
9. Additional Duties: Contractor shall perform any other duties outlined in the attached Statement of Work, which is attached hereto as Attachment A-1 and incorporated herein by this reference.
B. CITY’S DUTIES
In addition to any duties described in Section A.8 of this Exhibit “A-1”, City will perform the following duties.
1. 2.3.1 Discovery & Planning: Fill discovery questionnaires.
2. 2.3.2 Configuration: Perform configuration preparation work for each module, including selecting settings or configurations that align with the City’s needs. City may make adjustments during the testing phase to ensure optimal performance.
3. 2.3.3 Optimization: Following configuration, the City will complete User Acceptance Testing (“UAT”) to complete. Perform optimization prep work (UAT per module)
4. 2.3.4 Data Migration: Extract or provide access to legacy data based on guidance 8 from Contractor’s Data Migration team. This includes actively participating in Data Mapping Assistance, using data from Telestaff, Mark43, and ArcGIS, among others.
The City will review an approved the data load to ensure accuracy and completeness.
5. 2.3.5 Training: Coordinate staff to be trained.
6. 2.3.6 Go-Live: Perform final testing.
9 ATTACHMENT “A-1”
STATEMENT OF WORK
Statement of Work
Locality Media, Inc. dba First Due
107 Seventh St
Garden City, NY 11530, United States
Phone: +1 (516) 874-2258
Website: https://www.firstdue.com/
For Quote Numbers: 1545132000233777904,
1545132000274523668
Statement of Work | City of Redondo Beach
1. Introduction
1.1 Purpose
The purpose of this Statement of Work (SoW) document is to clearly define the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for the City (“Customer”) from Locality Media, Inc. dba First Due (“First Due”) for the purchased product(s) set forth in Exhibit A – Quote (“Purchased Products”) attached to the Agreement.
1.2 Scope:
This SOW includes the configuration, optimization, and deployment of the Purchased Products with the goal of meeting the organizational needs of the Customer.
2. Implementation
2.1 Overview
First Due utilizes a combination waterfall and iterative approach to implementation. This includes Discovery, Configuration, Optimization, Data Migration, Training, and Go-Live.
2.2 Implementation Resources
• Implementation Manager: Project lead and go-to person, acting as the primary liaison between the Customer and the First Due project team. The Implementation Manager will develop and execute the project plan, manage communication, and ensure adherence to predefined timelines and quality standards. This individual is also responsible for helping to configure the core system and some of the more straightforward modules.
10 • Implementation Product Specialist(s): While the Implementation Manager will lead the overall project, Product Specialists will be brought in to help configure and optimize specialty modules such as Fire Prevention, ePCR, Assets & Inventory, Training, Scheduling, and Reporting. They are product experts in First Due and are versed in industry best practices for their specific product specialties. Depending on the modules purchased and complexity, your project may be assigned 1-3 Product Specialists. • Technical Implementation Specialist: Responsible for managing data migration from your current vendor to First Due and the integration between First Due and CAD. The Technical Implementation Specialist team comes from a diverse background, ranging from database management to public safety software integration. • Customer Success Manager: As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible.
2.3 Implementation Phases
2.3.1 Discovery & Planning: Once the Project has been assigned, Customer will receive a set of tailored discovery questionnaires. Once filled out, the Implementation Manager will schedule a Project Kick-Off. During this meeting the Customer will receive access to the First Due platform, meet the project team and receive an initial product tour. The Implementation Manager will also provide an overview of the project plan, decide the meeting cadence, and formalize the next steps. CAD Integration and Data Migration planning meetings are also held during this phase, if required. These meetings will be led by the Technical Implementation Specialist.
• Key Meeting(s): Project Kick-Off, CAD Kick-Off, Data Migration Planning • Milestone(s): Project Kick-Off, System Access
• Customer Task(s): Fill Discovery Questionnaires
• Deliverable(s): Welcome email, Initial Account Set-Up, System Logins Provided
2.3.2 Configuration: After planning is complete, the Implementation Manager will begin scheduling the Configuration sessions. Before each configuration session there will be some light prep work for the Customer to complete. Generally, there will generally be one (1) configuration session per module, but in cases where there is more complexity, there may be multiple. These sessions will be either be run by the Implementation Manager or the Implementation Product Specialist, depending on the module. 11 • Key Meeting(s): Module Configuration Sessions (1-2 per module) • Milestone(s): N/A
• Customer Task(s): Configuration Prep Work (per module) • Deliverable(s): Initial Module Configuration
• Scope: All Purchase Products
2.3.3 Optimization: After the configuration is complete, the Customer will be provided with test work (module User Acceptance Testing (UAT)) to complete. Following the completion of the UAT work, Optimization Sessions will be held to review Customer feedback, correct any issues, and finalize the configuration of the module. There will generally be one (1) Optimization session per module, but in cases where there is more complexity, there may be multiple. Once a module is configured and optimized, the Customer will be provided a module sign-off document to review and sign. Note Configuration and Optimization sessions may run interchangeably to ensure the project stays on-track.
• Key Meeting(s): Module Optimization Sessions (1-2 per module) • Milestone(s): Module Acceptance and Sign-Off (1 per module) • Customer Task(s): Optimization Prep Work (UAT per module) • Deliverable(s): Module Optimization resulting in Customer Acceptance • Scope: All Purchase Products
2.3.4 Data Migration: Data Migration will occur through-out the project and can be summarized in three steps: (1) initial data migration at the beginning of the project required for configuration, (2) import of historical records, usually occurring throughout the project, and (3) final data migration immediately before go-live. First Due’s Data Migration team will review your legacy data environment and provide guidance on the best path to extract, map, and import the data into First Due. • Key Meeting(s): Data Migration Planning
• Milestone(s): Data Migration Sign-Off
• Customer Task(s): Extract or provide access to legacy data based on guidance from First Due Data Migration team, Data Mapping Assistance, review and approve data load.
• Deliverable(s): Data Migration Plan, Data Mapping Assistance, Data Import
2.3.5 Training: As the project is in the final stages, the Training Manager will work with the Customer to arrange a training plan that will result in the successful adoption of the Purchased Products. Note that while Webinar Administrator training will occur during configuration and optimization sessions, the Training Manager will arrange formal Webinar and/or Onsite Train-the-Trainer and/or End User Training Session(s). Additive to the provided training, Customer will also have access to live weekly training academy sessions as well as on demand online training videos and training guides via the First Due Knowledgebase.
• Key Meeting(s): Training Planning, Training Sessions
• Milestone(s): Training Completed
• Customer Task(s): Coordinate staff to be trained
• Deliverable(s): Training Plan and Training Session(s) 12 2.3.6 Go-Live: Once all modules have been signed off and training has been arranged or completed, First Due will work with the Customer to kick-off the Go-live process. This includes: (1) Final System Acceptance, (2) Go-live planning meeting, (3) Final Data Migration, (4) Go-live, and (5) Post go-live implementation support. • Key Meeting(s): Go-live planning, Post Go-live Check-Ins • Milestone(s): System Acceptance, Go-live
• Customer Task(s): Final Testing
• Deliverable(s): Post Go-live Implementation Support (2-4 weeks)
2.3.7 Transition to Customer Success: Following the completion of the post go-live support period and assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer Success Manager (CSM) and to the First Due Support team.
• Key Meeting(s): Customer Success Transition Meeting
• Milestone(s): Transition to Customer Success and Support • Customer Task(s): N/A
• Deliverable(s): N/A
3. Training
Training is an integral part of any successful implementation. First Due is focused on providing your agency adequate training to ensure effective user adoption of the platform.
As part of this Statement of Work, the Customer shall receive:
• Formal training as outlined in Exhibit A - Quote
• Administrator Training as part of the Configuration / Optimization • Access to live First Due Academy Webinars
• Access to online recorded training videos and guides via an interactive knowledgebase Any additional scope or detail related to Training will be listed below.
4. Data Migration
First Due understands the importance of data migration to our customers and has extensive experience working to migrate historical records into the platform. First Due will use best efforts to migrate applicable data from Customer’s existing systems utilizing data migration best practices. This includes:
• Data Migration Planning Session
• Assistance/Guidance in extracting data from existing system/s • Mapping extracted data to First Due import workbooks
• Importing of Data into First Due
The Data Migration scope of this Statement of Work will be to import legacy data from Customer existing systems in order for the Purchased Products to be operational. This includes operational data and historic records. Note that there are times when certain data is not seen as valuable to migrate to First Due. First Due and Customer will agree during the planning phase on what data needs to be migrated and priorities around data migration. 13 5. Integrations
As part of this Statement of Work, First Due will Implement all integrations and relevant scope outlined in Exhibit A – Quote. Integrations will be implemented during the configuration and optimization phases outlined above. In most cases, these integrations will be aligned with the module they are related. The only exception to this is the CAD Integration which, if part of scope, will have its own dedicated session at the beginning of an implementation. Customer or complex integrations may follow this same exception and have their own sessions to implement.
First Due will support these integrations post go-live. Note First Due is not responsible for outages, issues, and failures of 3rd Party Vendors. First Due will, however, always endeavor to work with Customer to resolve issues, regardless of responsibility.
Any additional scope or detail related to Integrations will be listed below.
6. Customer Success Manager
First Due understands the value of ongoing Customer Success activities post golive. As part of this Statement of Work, Customer will receive a Customer Success Manager who will be the point person for Customer post go-live. Customer will receive regular check-ins to ensure the adoption of the Purchased Products. As part of the regular check-ins, the Customer Success Manager can help Customer with any major enhancements or issues, new feature updates, interest in other modules and additional training needs.
7. Customer Support
A customer’s success is important to First Due and we understand having a reliable, knowledgeable Customer Support (or Support) team there to help is vital.
Customer Support provides a central point of contact to ensure that all customer support requests are responded to and resolved. Below is a summary of the support components.
7.1 Contacting Customer Support
Customer Support is a service provided to our customers when they have questions, requests, or issues with the Services. When Customer submits a support request, a Support Ticket (or Ticket) is created within First Due’s Support CRM and a unique ID (or ticket number) is assigned to track and document Customer’s
support request.
We offer a variety of channels to communicate with our Support team:
• Online: https://support.firstduesizeup.com/portal/en/kb/first-due-communityconnect-support • Email: [email protected]
• Phone: (516) 874-5818
14 7.2 Self-Service Resources
First Due strives to provide useful, empowering self-service resources that are available 24/7 on our online Support Center. Our Knowledgebase contains stepby-step/how-to articles, FAQs, videos, best practices, etc.
7.3 Hours of Operation
Customer Support hours of operation (Business Hours) are:
• Monday to Friday, 9:00am – 6:00pm ET**
• ** 24x7 Support available for Sev 1 (Down/Urgent) issues.
8. Assumptions
8.1 Customer Participation
Every successful implementation requires adequate participation from the Customer. Although First Due is ultimately responsible for deliverables in the SoW, Customer agrees to attend the necessary calls and complete required preparatory work in order to help drive the project forward. At a minimum, Customer resources will be required for one (1) hour per week for meetings, and half an hour to one (0.5- 1) hour of prep work per week by one or multiple individuals. Customer understands the importance of ensuring the correct Customer resources are available when required.
8.2 Statement of Work Expiration
Excluding significant delays caused by the First Due team, this Statement of Work will expire within twelve (12) months of the Subscription Start Date as detailed in Exhibit A – Quote. In situations where the project is delayed for no fault of either party, First Due agrees to extend the term, only if there is an agreed plan to complete the project within the extension period. Note the term expiration does not apply to section 6 & 7 above and will not impact First Due’s ability to support the Customer post go-live.
8.3 Best Practice and Standard Workflow
First Due intends to meet the organizational needs of the Customer and their respective software requirements by configuring the Purchased Products to closely align with existing workflows. Although First Due is incredibly flexible, there may be times when First Due recommends using standard functionality or best practice to ensure a timely implementation, and simplification of current process. These workflows may differ from Customer existing workflows. Customer understands the importance of collaboration to achieve the ultimate goal of successfully adopting the Purchased Products and is aware there may be changes to existing workflow to accomplish this.
8.4 Go-live Requirements & Gaps
Over the course of the Implementation, both parties may uncover functionality gaps in the Purchased Products. Some of these gaps may have a material impact on the ability to implement or adopt the product. Gaps of this nature, deemed Go-Live Requirements, will be prioritized to ensure a timely go-live and project completion.
However, in the case that certain features are not complete before go-live, they will 15 be added to module and system signoffs as exceptions and will be completed within an agreed upon timeframe.
16 EXHIBIT "C-1"
COMPENSATION
Provided Contractor is not in default under this Agreement, Contractor shall be compensated as provided below.
A. AMOUNT. Contractor shall be compensated for the services provided under this Agreement, including those already rendered, in accordance with the Quote, attached hereto as Attachment “C-1” and incorporated by this reference. The total compensation under this Agreement, including this First Amendment, shall not exceed $52,987.25, and shall include the following:
1. First Invoice: $2,211.00, invoiced on or around January 16, 2024, and paid by the City.
2. Second Invoice: $1,461.50, invoiced on or around June 16, 2024, and paid by the City.
3. Third Invoice: $22,919.75, invoiced on or around August 16, 2024, subject to payment in accordance with Section C below.
B. METHOD OF PAYMENT. Contractor shall provide invoices as detailed above. Each invoice shall indicate the date of delivery, delivery locations, products and services provided, unit price, subtotal amount, and the total amount during the prior period.
Invoices must also be itemized, adequately detailed, based on accurate records, and in a form reasonably satisfactory to the City. Contractor may be required to provide backup material upon request.
C. SCHEDULE FOR PAYMENT. City agrees to pay Contractor within thirty (45) days of receipt of the invoice; provided, however, that the services are completed to the City’s full satisfaction and there is no dispute over the amount.
D. NOTICE. Written notices to City and Contractor shall be given by email, registered or certified mail, postage prepaid and addressed to or personally served on the following parties.
Contractor: Locality Media, Inc. dba First Due
107 Seventh St
Garden City, NY 11530
Attention: Seth Dinehart
Email: [email protected]
With a copy to:
Email: [email protected]
17 City: City of Redondo Beach
Fire Department
401 S. Broadway
Redondo Beach, CA 90277
Attention: Brian Regan
Email: [email protected]
All notices, including notices of address changes, provided under this Agreement are deemed received as follows: (1) on the second business day after emailing, provided that no “bounce-back” or similar message indicating non-delivery is received; (2) on the third day after mailing if sent by registered or certified mail; or (3) upon personal delivery. Changes in the respective address set forth above may be made from time to time by any party upon written notice to the other party in accordance with this section. 18 ATTACHMENT “C-1”
QUOTE
See the attached Quote.
19 Quote
Locality Media, Inc. dba First Due
107 Seventh St
Garden City, NY 11530, United States
Phone: +1 (516) 874-2258
Website: https://www.firstdue.com/
Prepared By: Seth Dinehart
Valid Until: September 30, 2024
Quote Number: 1545132000233777904
BILL TO:
Brian Regan
Redondo Beach Fire Department
401 S. Broadway
Redondo Beach, CA 90277
Additional Modules Quote Part 1: 1545132000233777904
Account: Redondo Beach Fire Department
Subscription Start: January 16, 2024
Initial Term: 7 months
Annual Subscription: $2,950.00
First Due Additional Modules Quote Part 1: 01/16/2024 – 08/14/2024: Product Details Total Investigations
Organize, analyze, and document investigations, keeping case information secure and separated from, but integrated with other modules.
Online Standard Training Package
Includes a one-hour planning session and up to 6 hours of webinar train-the-trainer sessions Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in the Statement of Work.
One-Time Fees Subtotal $ 500.00
7-month Subscription Fees Subtotal $ 1,711.00
Additional Modules Quote Part 1 Grand Total $ 2,211.00
Additional Modules Quote Part 2: 1545132000274523668
Account: Redondo Beach Fire Department
Subscription Start: June 16, 2024
Initial Term: 2 months
Annual Subscription: $950.00
First Due Additional Modules Quote Part 2: 06/16/2024 – 08/14/2024: Product Details Total Hydrant Management – Basic
Manage Hydrants including hydrants visible on pre-plan & response map, hydrant list, hydrant types, hydrant uploads, ArcGIS hydrant layers, and hydrant setup Essentials Online Training Package
4 Hours Online Training with certified First Due Instructor Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in the Statement of Work.
One-Time Fees Subtotal $ 1,300.00
2-month Subscription Fees Subtotal $ 161.50
Additional Modules Quote Part 2 Grand Total $ 1,461.50
20 Additional Modules Quote Part 3: 1545132000325495034 Account: Redondo Beach Fire Department
Subscription Start: August 16, 2024
Initial Term: 12 months
Annual Subscription: $4,250.00
First Due Additional Modules Quote Part 3: 08/16/2024 – 08/15/2025: Product Details Total Occupancy Management & Pre-Incident Planning
Manage Occupancies, Pre-Incident Mapping, ArcGIS Maps, Fire Systems, Hazardous Material, and Contacts.
Essentials Online Training Package
Up to 4 Hours Online Training with certified First Due Instructor Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in the Statement of Work.
One-Time Fees Subtotal $ 1,650.00
12-month Subscription Fees Subtotal $ 4,250.00
Additional Modules Quote Part 3 Grand Total $ 5,900.00
Renewal Quote: 1545132000263599905
Account: Redondo Beach Fire Department
Renewal Subscription Start: August 16, 2024
Renewal Term: 12 months
Renewal Annual Subscription: $17,019.75
First Due Renewal 08/16/2024 – 08/15/2025: Product Details Total Hydrant Management – Basic (Renewal)
Manage Hydrants including hydrants visible on pre-plan & response map, hydrant list, hydrant types, hydrant uploads, ArcGIS hydrant layers, and hydrant setup Investigations (Renewal)
Organize, analyze, and document investigations, keeping case information secure and separated from, but integrated with other modules.
Incident Reporting – NFIRS (Renewal)
NFIRS Incident Documentation, State and Federal Compliance with automated submission.
Personnel Management (Renewal)
Store, Manage and Access Employee Records including demographic data, certifications and employment information.
Training Records (Renewal)
Assign Training, Record Completions, View Training Logs, and Manage Certifications.
Events & Activities (Renewal)
Create Events, View Global Activity Log, and Access Global Calendar.
CAD Integration (Other) (Renewal)
Automated importing of CAD calls via XML, Database Connector or API.
Scheduling Integration w/ Third Party (Telestaff)
Scheduling Integration with Telestaff
One-Time Fees Subtotal $ 0.00
Renewal Subscription Fees Subtotal $ 17,019.75
First Due Renewal 08/16/2024 – 08/15/2024 Total $ 17,019.75 *Excluding Tax
21 First Due Fee Summary
Additional Modules Quote Part 1 Grand Total $ 2,211.00
Additional Modules Quote Part 2 Grand Total $ 1,461.50
Additional Modules Quote Part 3 Grand Total $ 5,900.00
First Due Renewal 08/16/2024 – 08/15/2024 Total $ 17,019.75 One-Time Fees Subtotal $ 3,450.00
Subscription Fees Subtotal $ 23,142.25
Grand Total $ 26,592.25
*Excluding Tax
Statement of Work
Please see attached Statement of Work detailing the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for this Exhibit A – Quote.
Terms and Conditions
Locality Media, Inc dba First Due agrees to split the Grand Total amount of $26,592.25 into three (3) invoices as follows:
1. The first invoice will be in the amount of $2,211.00 and will be invoiced on or around January 16, 2024.
2. The second invoice will be in the amount of $1,461.50 and will be invoiced on or around June 16, 2024.
3. The third invoice will be for the remaining balance of $22,919.75 and will be invoiced on or around August 16, 2024.
For subsequent annual periods, the Service fees are due and payable annually in advance on August 16th.
Payment Terms: Net 45 days from receipt of the invoice
For electronic ACH payment: Wells Fargo Bank | ACH Routing Number: 121000248 |Account #: 4192384907