Law Enforcement
Customer Implementation Guide
Customer Implementation Guide: LAW ENFORCEMENT 1
Implementation Timeline
Flock Safety Team
Implementation Service briefs: Existing Infrastructure
vs Standard vs AdvanceW
@ Existing Infrastructure Implementatio>
@ Standard Implementatio>
@ Advanced Implementation
Things to Consider When Selecting Locations
Customer Responsibilities: AC-Powered Cams
Electrician HandouP
@ Electrician Installation Step7
@ FAQs about AC-Powered Flock Cameras
Installation Service Brief Summary
Permitting: Pre-Install QuestionnairY
&% TimelinY
U% Right of WaJ
#% AC Power vs. SolaE
"% Traffic Control & Installation Method7
% Paperwork & Required Form7
% Contacts
*Fee Schedule
Help Center
Customer Support
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.......................................................................... 22 Table of Contents
Review Locations Confirm camera locations with your sales representative FLOCK: Your sales representative will present several viable options for camera locations
CUSTOMER: Review Deployment Plan & approve camera locations
Please Note: If Public Works is required to move forward, please obtain approval finalize Locations Prepare for finalized camera locations FLOCK: Confirm Deployment Plane and signed agreement. Flock will move forward with next steps for locations that don't need permits (minimum 10 locations needed to move forward with partial installation)
CUSTOMER: Prepare the below items, as neede
If permits are required, begin application proces
If camera will be AC-powered, hire an electrician/street department Step 1 Conduct On-site Survey & Place Flags
FLOCK: Flock technician conducts site survey to (1) evaluate/reconfirm solar or power access, (2) check line of sight to the road, and (3) evaluate/reconfirm cellular service in the area. When the technician deems the locations suitable, s/he will place a white flag at each spot
If the initially determined locations don't meet Flock standards, we will evaluate a new location, obtain customer approval, and redo a site survey. This may push timeline for installation
PLEASE NOTE:
Step 2 Call 811
FLOCK: Flock Safety will coordinate with Call 811 to mark each camera location for underground utilities within a 10 foot radius
Call 811 is a government service, so turnaround times may vary and is outside of Flock control
PLEASE NOTE:
Step 3 Schedule Installation
FLOCK: Flock will (1) ship any site specific material that the technician does not have locally (2) schedule the installation date
Step 4 Install & Validate Cameras
FLOCK: After installation, your Onboarding Specialist will confirm that cameras are capturing footage well and functioning properly. They will then give you full access to the system along with helpful training resources
Ongoing as Needed Finalize Any Installation Needs
FLOCK: While we typically complete installations within 4 weeks of finalizing locations, delays may occur due to external factors. In these instances, we will continue to work through this process until your cameras are fully installed and operational 2 This timeline provides general guidance and understanding of your installation process. While we typically complete installations 6-8 weeks after locations have been finalized, delays can occur as noted in the timeline below:
Implementation Timeline
Implementation Team How They Will Support You
Field Operations
Team
W The Field Operations team is responsible for the
physical installation and maintenance of
cameras and associated equipment provided by
Flock. This includes a large team of technicians,
schedulers, and many others involved in
ensuring the delivery of the product.7
W They take the technical plan you finalized with
Product Implementation and work closely with
other teams at Flock to make sure that the
cameras are installed quickly and safely and in
a way that maximizes the opportunity to solve
crime at a specific location@
W *Note*: For
, please always direct them to your
and not the
technician.
all Installation questions or
concerns
Customer Success Manager
Project Manager
Your is your
Your project manager will guide you through the
entire installation process, keeping you apprised
of all implementation updates as well as answering
any questions you have during this time. They will
ensure that all the cameras are on the ground and
operating for at least 48 hours before transitioning
you to your Customer Success Manager.
Project Manager primary contact
during camera installation.
3 Flock Safety Team
Relationship Team How They Will Support You
Flock Safety
Support
The Flock Safety Support team is committed to
answering all your day-to-day questions as quickly
as possible. , simply
email
Support can help you>
= Request camera maintenanc:
= Troubleshoot online platforA
= Contract / Billing questionI
= Update account informatioO
= Camera Sharing questionI
= Quick “How to” questions in your Flock Account
To get in touch with support
[email protected] or call
866-901-1781 Mon-Fri 8am-8pm EST.
Customer Success
Manager
Your Customer Success Manager is your strategic
partner for your lifetime as a Flock customer.
While the cameras are getting installed, your CSM
will help get your account set up and get all key
users trained on the system.
Post-Camera-Installation, your CSM will be your
go-to for most account-related needs: You should
reach out to them to>
= Set up Account Trainin
= Understand benefits of featureI
= Learning best practices for getting relevant
dat£
= Identifying opportunities to expand the security
network in your are£
= Provide feedback on your partnership with
Flock
4 Outside Party When they may be involved
If the Flock cameras need to be AC powered, you
(customer) are responsible for providing an
electrician to ensure power connectivity
Electrician/Street
Department
To weigh in on the use of public Rights of Way or
property Public Works (LE)
If installation in your area requires permitting
Department of
Transportation
(DOT), City, or
County agencies
5 PLEASE NOTE: On some occasions, third parties outside of Flock Safety may be (or need to be) involved in your implementation.
Included in scope:
Once designated locations are approved by the customer, as part of the Flock will perform the following
An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc. Cameras need sufficient power. Since a solar panel is required per camera, it can prevent adequate solar power if two cameras and two solar panels are on a single pole (blocking visibility). Therefore
if relying on solar power, only one camera can be installed per pole Confirm that a location is safe for work by following State utility locating procedures.)
Each installation may include the following
Installation of camera and solar panel or AC adapter box on a suitable existing pole
Existing
Infrastructure Implementation Service
COST: $150 per camera (one time cost)
Existing Infrastructure Implementation
Existing
Infrastructure Install
Pole None Flock NCHRP 350 /
MASH
Timeline Short Medium Longest
Cost Lowest Mid Highest
Standard
Install
Advanced
Install
Implementation Service Briefs: Existing
Infrastructure vs Standard vs Advanced
6 7
Out of scope:
By default, Flock does include the following as part of the but can provide a quote for sourcing at
an additional cost
Mounting on mast arms (always require bucket truck and traffic control"
Call 811 ‘Call-before-you-Dig’ systeF
Installation of any poles including but not limited t%
Standard, 12’ above grade
NCHRP 350 or MASH approved pole (as may be required for locations in DOT right of way"
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14
Special equipment rentals for site acces-
Site-specific engineered traffic plan-
Third-party provided traffic controA
State or city-specific specialty contractor licenses or unique attachment/ connection requirement-
Custom engineered drawings;
Electrical work requires a licensed electrician.
not Existing
Infrastructure Implementation Service
Flock breakaway polQ
Types of existing infrastructure such as existing utility, light, and traffic signal poles
Pole no higher than 8’-12’ (approval at Flock Safety’s discretion"
Flock will provide and mount an AC adapter unit that a qualified electrician can connect to AC power following our
. Flock is unable to make any AC connections or
boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material). Electrical work requiring a licensed electrician and associated costs, not included in the scope
Access requiring up to a 14’ using an A-frame ladde
Standard MUTCD traffic control procedures performed by a Flock technicia¢
Obtain a business license to operate in the city and state of camera location
electrical wiring
requirements
8 Included in scope:
Once designated locations are approved by the customer, as part of the Flock will perform the following
An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc.)- Confirm that a location is safe for work by following state utility locating procedures. Work with local utilities to prevent service interruptions during the installatio
Engage 811 ‘Call-before-you-Dig’ system to receive legal dig dat" Apply approved markings Coordinate with 811 regarding any necessary high-risk dig clearances or required vendor meet
Each installation may include the following
Installation of camera and solar panel with
Standard Implementation Service
standard, 12’ above grade
Flock breakaway pole
COST: $650 per camera (one time cost)
Standard Implementation
Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material)x
Concrete cuttinz
Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc. Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.
Any fees or costs associated with filing for required city, county, or state permit
Licensing or attachment agreements with asset / infrastructure owners- Utility contracts and billing-
Customer requested relocations (see fee schedule)
9 Out of scope:
By default, Flock does include the following as part of the Standard Implementation Service but can provide a quote for sourcing at an additional cost! Use and/or mounting to existing infrastructure
NCHRP 350 or MASH approved pole (as may be required for locations in DOT right of way$
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14 Special equipment rentals for site acces2
Site-specific engineered traffic plan2
Third-party provided traffic controA
State or city-specific specialty contractor license2
Custom engineered drawings;
Electrical work requires a licensed electrician.;
Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material)
Concrete cuttin
Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc.) not
Installation of camera and AC adapter that a qualified electrician can connect to AC power on a suitable existing pole, no higher than 8-12’ (approval at Flock Safety’s discretion$
Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power following our . Flock
is unable to make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material). Electrical work requiring a licensed electrician and associated costs, not included in the scope
Access requiring up to a 14’ A-frame laddex
Standard MUTCD traffic control procedures performed by a Flock technicia~ Obtain a business license to operate in the City and State of camera location electrical wiring requirements
10 Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.#
Any fees or costs associated with filing for required city, county, or state permit%
Licensing or attachment agreements with asset / infrastructure owners
Utility contracts and billing
Customer requested relocations (see fee schedule)
Included in scope:
Once Designated Locations are confirmed, as part of the , Flock will perform the followingF
An in-person site survey to confirm the installation feasibility of a location (location assessment, solar assessment, visibility review, etc.)
Confirm that a location is safe for work by following State utility locating procedures. Work with local utilities to prevent service interruptions during the installatioC
Engage 811 ‘Call-before-you-Dig’ system to receive legal dig dat\
Apply approved markings Coordinate with 811 regarding any necessary high-risk dig clearances or required vendor meet%
Each installation may include the followingF
Installation of camera and solar panel on a suitable
approved pole-
Installation of camera and AC adapter that a qualified electrician can connect to AC power-
Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power following our .
Flock cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material).
Advanced
Implementation Service
NCHRP 350 or MASH
electrical wiring requirements
COST: $1,900 per camera (one time cost)
Advanced Implementation
11 Out of scope:
By default, Flock does not include the following as part of the but can optionally provide a quote for sourcing
(additional cost)
Installation on or existing
infrastructure
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14 Special equipment rentals for site acces-
Site-specific engineered traffic plan-
Third-party provided traffic contro;
State or City-specific specialty contractor license-
Custom engineered drawing-
Electrical work requires a licensed electrician. Flock will provide and mount an AC adapter that a qualified electrician can connect to AC power but cannot make any AC connections or boreholes in any material other than dirt, grass, loose gravel (or other non-diggable material)
Concrete cuttin
Private utility search for privately owned items not included in standard 811 procedures (communication, networking, sprinklers, etc.
Upgrades to power sources to ready them for Flock power (additional fuses, switches, breakers, etc.
Fees or costs associated with filing for required City, County, or State permits Advanced
Implementation Service
Standard, 12’ above grade Flock breakaway pole
r
Access requiring up to a 14’ A-frame laddeu
Standard MUTCD traffic control procedures performed by a Flock techniciax
Obtain a business license to operate in the City and State of camera location Electrical work requiring a licensed electrician and associated costs, not included in the scope.
12 - Mountin(
- They can be mounted on existing utility, light, traffic signal poles, or 12 foot Flock poles.
- They should be mounted one per pole. If using AC power, they can be mounted 2 per pole.
- They can be powered with solar panels or direct wire-in AC Power (no outlets).
- They will require adequate cellular service using AT&T or T-Mobile to be able to process & send images.
/
**
**/
- Placemen<
- They capture vehicles driving away from an intersection. - They cannot point into the middle of an intersection. - They should be placed after the intersection to prevent stop and go motion activation or “stop and go” traffic.
Falcon Cameras
- Use Caset
- Flock LPRs are designed to capture images
of rear license plates aimed in the direction
of traffic.
- Flock LPRs are not designed to capture
pedestrians, sidewalks, dumpsters, gates,
other areas of non-vehicle traffic,
intersections.
Things to Consider When Selecting Locations
*
**
***
Permitting (or permission from pole owner) may be required to use existing infrastructure or install in specific areas, depending on local regulations & policies.
Cameras need sufficient power. Since a solar panel is required per camera, it can prevent adequate solar power if two cameras and two solar panels are on a single pole (blocking visibility). Therefore if relying on solar power, only one camera can be installed per pole.
Flock does not provide Electrical services. Once installed, the agency or community must work with an electrician to wire the cameras. Electrician services should be completed within two days of installation to prevent the camera from dying.
13 Pole
not
If a location requires a "DOT Pole” (i.e., Advanced
Pole, Flock standard pole), the implementation
cost will be $5,000/camera.
Solar Panels
Solar panels need unobstructed southern-facing
views.
14 Customer Responsibilities: AC-Powered Cams
If the Flock cameras need to be AC-powered, the for
acquiring an electrician and ensuring they connect the camera to power. .
customer is responsible
See steps
2 and 6 below
6. Connect Camera to Power
Notify the electrician that the camera is ready for the power connection installation
5. Install Camera
Flock will install the camera and AC power kit at the specified camera location
4. Conduct Site Survey
Flock will mark camera locations, locate underground utilities and mark if present
3. Sign Flock Safety Agreement
Sign the Flock Safety purchase order to begin the installation of cameras
2. Acquire an Electric Quote
Contact an electrician to receive a quote to run 120volt AC power to 120v the camera
1. Create a Deployment Plan
Work with us to select the best location(s) for Flock Safety cameras and power sources
How to Get Started with a Powered Install
15 Electrician Handout
Electrician Installation Steps*
A4 Run AC cable and conduit to the box
according to NEC Article 300 and any
applicable local codes. The gland
accepts ½” conduit4
&4 Open the box using hinges4
4 Connect AC Mains per wiring diagram
below:
c4 Connect AC Neutral wire to the Surge Protector white Neutral wire using the open position on the lever nut4
U4 Connect AC Line wire to the Surge Protector black Line wire using the open position on the lever nut4
]4 Connect AC Ground wire to the Surge Protector green ground wire using the open position on the lever nut.
4. Verify that both the RED LED is lit on the front of the box
5. Close box and zip tie the box shut with the provided zip tie
6. While still on-site, call Flock, who will remotely verify that power is working
correctly:
Southeast Region - (678) 562-8766
West-Region - (804) 607-9213
Central & NE Region - (470) 868-4027
16 FAQs about AC-Powered Flock Cameras
What voltage is supported?
The AC kit is designed to work with 120VAC Infrastructure by default. A 240VAC version is available on request.
How much power does this consume
Peak current draw is 1.5 A at 120VAC. The average power draw is roughly 30W in high traffic conditions but maybe lower when fewer vehicles are present.
Who is responsible for contracting the electrician?
The customer is responsible for contracting an electrician. We can help answer questions, but the customer is responsible for identifying and contracting an electrician.
Who is responsible for maintenance?
Flock will handle all maintenance related to Flock’s camera and power equipment.
However, any problems with the electrical supply are the customer’s responsibility.
The AC junction box has two lights to indicate the presence of power and make it easy for quick diagnosis if there is a problem related to the AC power source If the camera indicates to Flock that there is a power supply problem, Flock will notify the customer and request that the customer verifies the lights on the AC junction box. If the AC Source light is illuminated, Flock will send a technician to investigate. If the AC source light is not illuminated, the customer should check any GFCI’s or breakers in the supply circuit or call the electrician who installed the power supply.
How much does it cost?
Work required to bring AC power to each location will be different, so exact pricing is unavailable. Primary cost drivers include arrow boards and the distance from the camera location to the AC power source.
What information do I need to provide my electrician?
The Flock deployment plan and these work instructions should be sufficient to secure a quote. It will be helpful if you know the location of the existing power infrastructure before creating the deployment plan.
?
17 Can you plug it into my existing power outlet? The Flock AC power adapter does not use a standard outlet plug but must be directly wired into the power mains.
While using outlet plugs may be convenient, they can easily be unplugged, presenting a tampering risk to this critical safety infrastructure.
The electrician can route power directly to the camera with a direct wire-in connection if an outlet is close to the camera.
How long does this process typically take?
The installation process typically takes 6-8 weeks. To accelerate the process, be sure to have the electrician perform his work shortly after the Flock technician finishes installing the camera.
What kind of electrician should I look for?
Any licensed electrician should perform this work, though we have found that those who advertise working with landscape lighting are most suited for this work.
What happens if the electrician damages the equipment?
The customer is responsible for contracting the electrician. Any liability associated with this work would be assumed by the customer. If any future work is required at this site due to the electrical infrastructure or the work performed by the electrician would be the responsibility of the customer.
When should the electrician perform his work?
Once Flock installs the camera, you will receive an email alert letting you know that this has been completed. After this, you will need to schedule the electrician to route power to the pole.
What if my electrician has questions about Flock’s AC Kit?
You should share the packet with the electrician if they have questions.
What if the AC power is on a timer?
Sometimes the AC power will be on a timer (like used for exterior lighting). Flock requires that the AC power provided to the camera be constant. The source that the electrician uses must not be on a timing circuit.
AC-Power Kit Details
18 Installation Service Brief Summary
Below outlines the statement of work for the Flock Camera Installation:
What is covered by Flock
Flock Cameras &
Online Platform
Mounting Poles
AC Power Kit (as needed)
Solar Panels (as needed)
Site Surveys and Call 811
Scheduling
Installation Labor Costs
Customer Support / Training
Cellular Data Coverage
Maintenance Fees
(review for
more details)
Fees Sheet
Data storage for 30 days
Traffic Control and any
associated costs
*DOT Approved Pole cost Electrician
& ongoing electrical costs
Engineering Drawings
Relocation Fees
Contractor licensing fees
Permit application processing fees
Specialist mounting equipment
Bucket trucks
Loss, theft, damage to Flock
equipment
Camera downtime due to
power outage
***Field Technician Maintenance
for Falcon™ Flex
excluding changes during
initial installation
Including, but not limited
to, MASH poles or
adapters
**
Only applicable for
AC-powered cameras
What is NOT covered by Flock Special note
*
**
***
If a location requires a DOT pole (i.e., not our standard), the implementation cost will be $5,000/camera; This cost is applicable for installations in GA, IL, SC, TN, and CA.
MASH poles: Manual for Assessing Safety Hardware (MASH) presents uniform guidelines for crash testing permanent and temporary highway safety features and recommends evaluation criteria to assess test results
If a camera is lost, stolen, or damaged, a replacement device can be purchased at a discounted price of $800
19 Permitting: Pre-Install Questionnaire
Traffic Control & Installation Method
, this typically necessitates an entire lane to be
blocked in the direction of travel.
If a bucket truck is required
Can you provide a patrol car escort, or will
full traffic control be required?*
4. AC Power vs. Sola
If AC powered, is there a 120V power source available, and is there access to an electrician who can connect the existing wire to the Flock Safety powered
If solar-powered, consider the size of the solar panel and potential to impact the visibility of DOT signs/signals
Single Panel: 21.25" x 14" x 2" (Length x Width x Depth Double Panel: 21.25" x 28" x 2" (LxWxD)
installation kit
3. Right of WaÐ
Will any Flock Safety cameras be installed on the city, state, or power company-owned poles or in the city, county, or state Right of Way (RoW) What is the RoW buffer
Will additional permits or written permission be required from third-party entities (such as DOT, power companies, public works, etc.) Will any cameras be installed on city-owned traffic signal poles (vertical mass)?Ô
If yes, please provide heights/photos to determine if a bucket truck is needed for the installation.Ô
Note: A bucket truck is required if the height exceeds 15 feet tall.
2. Timelin
In Flock Safety s experience, in-depth permitting requirements can The SLA for permit document submission is within 15 days from contract signature date (contract Closed-Won)
add 2+
months to the installation timeline.:
1. PLEASE NOTE: If traffic control is required, you may incur additional costs due to city/state requirements; Fees will be determined by quotes received. 20 Paperwork & Required Form,
Flock Safety will need copies of paperwork to complete before proceeding (ex., business license applications, encroachment permit applications). We can save critical time by gathering these documents upfront. We appreciate your assistance in procuring these.
5. Contact,
If Flock Safety needs to interface directly with the departments, please share the contact information of the following departmentsC
Permittin7
Public WorkW
Traffic Department
6.
Will standard plans suffice, or are custom plans needed? Custom plans can double the cost, while standard plans can be pulled from the Manual of Uniform Traffic Control Devices n
Will a non-sealed copy of the traffic plan suffice? Or does the traffic plan need to be sealed and/or submitted by a professional engineery Are there state-specific special versions/variances that must be followedy , the shoulder or sidewalk should suffice and
enable Flock Safety to proceed without traffic control systems in place.u Note: In some states (i.e., arrow boards), sidewalks may require signage. If signage is mandatory, Will your Public Works department be able to assist?
If full traffic control is required (cones, arrow boards, etc.) (MUTCD)
If a bucket truck is not required
21 After a deployment plan with Designated Locations and equipment has been agreed upon by both Flock and the Customer, any subsequent changes to the deployment plan (“Reinstalls”) driven by a Customer’s request will incur a fee per the table below.
What services incur fees
/ Requested relocations post-approval by customer:
/ Relocations due to poor performance will be the responsibility of Floc / If a customer requests a location against the advisement of Flock, performance issues and any requested relocations will be the responsibility of the customer
/ Per the contract and absent a defect, in the event that Flock Hardware is lost, stolen, or damaged, Customer may request that Flock replace the Flock Hardware at a fee according to the then-current Reinstall policy
/ Misc billables for out of scope items for each implementation
https://www.flocksafety.com/reinstall-fee-scheduleN
Incurred Fees
/ Camera relocatioi
/ Existing infrastructure (non-AC powered)........................................................ / Flock pole (non-AC powered).............................................................................. / Advanced pole (non-AC powered).................................................................. / Replacement
/ Camera only as a result of vandalism, theft, or damage ............................. / Pole replacement only as a result of vandalism, theft, or damagx / Flock pole .......................................................................................................... / Advanced pole ............................................................................................... / Full replacement as a result of vandalism, theft, or damage:
/ Flock pole, camera, and solar (non-AC Powered).................................. / Advanced pole, camera, and solar (non-AC Powered)..........................
$350
$750
$5000
$800
$500
$5000
$1300
$5800
*Fee Schedule
22 Trip charge ...................................................................................................................... Examples
Angle adjustment (elective
Install additional Flock signage
$35!
All fees are per reinstall or required visit (in the case that a reinstall is attempted but not completed) and include labor and materials. If you have any questions, please email [email protected].
Help Center
Our Help Center is filled with many resources to help you navigate through the online platform. Below you will find some common questions and their relevant help article:
(National Lookup - network of law enforcement agencies that have opted to allow their network of Flock cameras to be used for searches)
How do I search camera footage?
How do I add a user?
How do I add a vehicle to my own Hot List?
How do I enable browser notifications for Hot List alerts?
How do I get text alerts for Hot List?
How do I request camera access from other nearby agencies?
How do I use the National Lookup to search for a plate? How do I reset my / another user’s password?
Customer Support
You can reach our customer support team anytime by emailing . They can help answer any “How-To” questions you
may have.
[email protected]