www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
IWORQ SERVICE AGREEMENT
For iWorQ applications and services
The City of Redondo Beach, a chartered municipal corporation here after known as ("Customer"), enters into THIS SERVICEAGREEMENT ("Agreement") with iWorQ Systems Inc. ("iWorQ"), a Utah corporation with its principal place of business 1125 West 400North, Suite 102, Logan, Utah 84321.
1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS:
iWorQ grantsCustomer anon-exclusive, non-transferable limited access to use iWorQ service(s), application(s) oniWorQ's authorizedwebsitefor the fee(s) and terms listedin AppendixA. This agreement will govern all application(s) and service(s)listed in the Appendix A.
2. CUSTOMER RESPONSIBILITY:
Customer acknowledges thatthey are receiving only a limited subscription touse the application(s), service(s), and related documentation, if any, and shall obtain no titles, ownershipnor any rights inor to the application(s), service(s), andrelated documentation, all ofwhichtitleandrights shall remainwithiWorQ. However, Customer shall retain all rights, title, and interest in and to all data it provides or inputs into the iWorQ service(s) and application(s). Customer shallnot permit anyuser to reproduce, copy, or reverse engineer any ofthe application(s), service(s) andrelated documentation. iWorQisnot responsiblefor the content enteredinto iWorQ'sdatabaseor uploaded as a document or image.
3. TRAINING AND IMPLEMENTATION:
Customer agrees to provide the time, resources, and personnelto implement iWorQ's service(s) and application(s). iWorQ will assign a senior account manager and an account managementteamto implement service(s) and application(s).Typical implementationwill take less than 60days. Regardless, iWorQ will use commercially reasonable efforts to complete the implementation within the mutually agreed upon timeframe, provided that Customer meets its obligations under this Agreement. iWorQ account managers will call twiceper week, provide remote training onceper week, and send weekly summary emails to the customer implementation team. iWorQ will provide project management and implementation documents upon request. iWorQ will do ONEimport oftheCustomer's data.
This import consists of importing data, sent by theCustomer, in an electronic relational database format. Customer must have clear ownership of all forms, letters, inspections, checklists, and data sent to iWorQ.
iWorQ will work with Customer to ensure data from CTS (or other third-party sources) www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
is provided in a format agreed upon by both parties prior to the import.
4. CUSTOMER DATA:
Customer canrunreports andexport datafromiWorQapplication(s) at any time.
Customer canpay iWorQfor additional datamanagement service(s), application(s) and other service(s).
Data upload and storage is provided to every Customer. This includes uploading files up to 25MB and 100GB of managed data storage on AWS GovCloud. Additional upload file sizes and managed data storage sizes shall be provided based on the application(s) and service(s) listed in Appendix A. For large datasets and files, such as plans exceeding this limit, iWorQ will work with the Customer to ensure adequate storage solutions. Additional storage or upload capabilities may be negotiated based on actual usage and needs.
Customer can upload and store images with personal information like driver's license, and more. This Data can be used by the customer to complete thepermitting, licensing, or code enforcement processes. Customerunderstands thatthedatamust beuploadedandstoredin theSensitiveDataUpload section ofthe iWorQ software for access and security purposes. iWorQ is not responsible:(1) For the content entered into iWorQ' s database, (2) For images ordocuments scannedlocally anduploadedby theiWorQusers,(3)Fordocumentsor images uploaded by citizens over theweb, and (4) For backup data sent to theCustomer by iWorQ. iWorQ shall perform regular backups of Customer data and retain backup copies for at least 30 days. In the event of data loss or corruption caused by iWorQ, iWorQ shall promptly restore the data to the last available backup at no additional cost to the Customer.
5. CUSTOMER SUPPORT:
Customer support and training are FREE and available Monday-Friday, from6:00A.M. to 5:00P.M. MST, for any authorized user with a login. iWorQprovides unlimited remote Customer training (throughwebinars), phone support, help files, anddocumentation.Basic support request is typically handled the same day. iWorQ provides "ServiceNOT Software".
6. BILLING:
iWorQ will invoiceCustomer on an annual basis. iWorQ will send invoiceby mail and by emailto the address(s)listed inAppendixA.Terms oftheinvoice arenet 30days fromthe dateofthe invoice. Any billing changes will require that anewService(s)Agreement be signed by Customer.
Any additional costs imposed by theCustomer including business licenses, fees, or taxes will be added to theCustomer's invoice yearly. Support andservices fees may increase in www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
subsequent years but will increase no more than 5% per year.
Customer pricing is based on a 3Year Termand reflects a discounted annual price. Changes to the Termor the Termination Policy (Section 7. Termination:), will affect the annual pricing.
Customer reserves the rightto pay the3YearTerm upfront to secure discounted annual pricing.
7. TERMINATION:
Prior to the expiration ofthe initial 3-YearTerm, either party may terminate thisAgreement by providing the other party with aSixty (60) days' written noticeprior to the effective date ofthe expiration. ShouldtheCustomer terminate anypart ofthe application(s) andor service(s)the remaining balancewill immediately becomedue. Should theCustomer terminate any part ofthe application(s) and or service(s) anewService(s)Agreement will need to be signed. Upon expiration oftheInitial Term,this Agreement shall automaticallybe renewed for successive one (1) year terms unless either party provides notice of termination or non-renewal no less than sixty (60) days prior to expiration ofthe then-currentterm.
During thetermoftheAgreement,theCustomer may request a copy of all ofCustomer's data, which shall beprovidedto Customer for a cost of no morethan $2500per copy. Please note, iftheCustomer is notin compliancewith thematerialterms and conditions ofthis Agreement, iWorQ will not be required to provideCustomer with the data.
Upon termination or expiration of this Agreement, iWorQ shall:
• at no additional cost, provide Customer with a complete and secure download of all Customer data in an editable format within three to five days; and • securely delete or destroy all Customer data in its possession, including all backups and copies, in accordance with industry-standard practices.
8. ACCEPTABLE USE:
Customer represents andwarrants thattheapplication(s) andservice(s)will onlybeused for lawful purposes, in a manner allowed by law, and in accordance with reasonable operating rules, and policies,terms and procedures. iWorQ may restrict access to users upon misuseof application(s) and service(s).
9. DATA SECURITY AND CYBER LIABILITY:
Security Measures: iWorQ shall implement and maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of Customer data. These measures shall include, but are not limited to, encryption of data at rest and in transit, intrusion detection systems, and regular security assessments.
Data Breach Notification: In the event of any unauthorized access to or disclosure of www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
Customer data (a "Data Breach"), iWorQ shall promptly notify the Customer within 48 hours of becoming aware of the Data Breach and shall cooperate fully with Customer in any investigation and mitigation efforts. Data Breach is the unauthorized or unlawful acquisition of personal information that compromises its security, confidentiality, or integrity, including without limitation, the loss, alteration, or disclosure of personal data.
iWorQ shall ensure that any subcontractors or third-party service providers who have access to Customer data are bound by written agreements that require them to provide at least the same level of protection for Customer data as is required by this Agreement.
Both iWorQ and Customer agree to comply with all applicable federal, state, and local laws and regulations concerning the privacy and security of personal information, including but not limited to the California Consumer Privacy Act (CCPA) and any other applicable data protection legislation.
10. INDEMNIFICATION:
Each party agrees to indemnify, defend, and hold harmless Customer (the City), its officers, employees, agents, and contractors from and against any and all claims, demands, liabilities, damages, judgments, or losses to the extent arising out of or relating to:
o a breach of this Agreement by iWorQ,
o any violation of law by iWorQ, or
o iWorQ’s negligent or willful misconduct.
Additionally, iWorQ shall indemnify the Customer for:
• any infringement or violation of any third-party intellectual property rights by iWorQ, or
• any data breach or unauthorized access to Customer data caused by iWorQ’s negligence, or willful misconduct.
11. INSURANCE REQUIREMENTS:
Customer has reviewed and accepted the existing Certificate of insurance. iWorQ shall maintain insurance coverage in compliance with the limits specified in the Certificate of Insurance at the time of execution of this Agreement.
Upon request, iWorQ shall provide certificates of insurance evidencing coverage, and notify the Customer of any changes or cancellations in coverage. www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
12.MISCELLANEOUS PROVISIONS:
This agreement will begovernedby andconstrued in accordancewiththelaws ofthestateof Utah. Any legal action or proceeding related to this agreement must bebrought and determined in theState of Utah and may not bebrought or determined in any other forumor Jurisdiction.
Customer recognizes that iWorQSystems is a software company locatedinUtah.Any changes to this section, including changes to theVenueorForum, will be subjectto an increase in their annual pricing.
13.CUSTOMER IMPLEMENTATION INFORMATION:
Primary Implementation Contact Title
Office Phone Cell (required)
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
Email
Secondary Implementation Contact Title
Office Phone Cell (required)
Email
Portal Setup Contact(required) Title
OfficePhone Cell
Email Signature
(This person is responsible for placing the iWorQ Portal Link being placed on the agency's website within 90 days of the agreement signature. The iWorQ Portal Link will remain on agencies website for the entire Term of the agreement. Ifthe iWorQ Portal Link is not placed on the city website within 90days,theAgency agrees to pay an additional $1,000 dollars towards setup costs (this is to cover iWorQ's time).
14.CUSTOMER BILLING INFORMATION:
Billing Contact Title
Billing Address:
OfficePhone Cell
Email
PO# (if required) Tax Exempt ID #
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
15.ACCEPTANCE:
The effectivedate of this Agreement is listed below. Authorized representative of Customer andiWorQ have read theAgreement andagree and accept allthe terms.
CITY OF REDONDO BEACH
Signature EffectiveDate:
Printed Name
Title
OfficeNumber
Cell Number
ATTEST: APPROVED AS FORM:
_______________________________
Eleanor Manzano, City Clerk Michael W. Webb, City Attorney iWorQ
Signature _________________________
Printed Name_______________________
Title _____________________________
Office Number ______________________
Cell Number ________________________
Mayor
James A. Light
Garyn Perrett
president CEO
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
iWorQ Service(s) Agreement
APPENDIX A
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
iWorQ Price Proposal
Redondo Beach Population- 69,781
415 Diamond Street, Redondo Beach, CA 90277 Prepared by: Peter Vernon and Jeff Penrod
Annual Subscription Fees
Application(s) and Service(s) Package
Price
Billing
Community Development (Enterprise Package)
*Permit Management
*Code Enforcement
*Portal Home
*Online credit/debit card processing integrated with iWorQ.(Through PayRoc)
-Configurableportal for easeof applying for permits,tracking current permits, and paying fees online
-Allows for submitting code enforcementissues online andviewing code cases
-Messaging feature for easy interaction with citizens
-Contractor StatusUpdates viaText
-Built-in automatic workflowcapabilities
-iWorQ Notifications included
-Inspection and plan reviewtracking
-Inspection Routing
-Track permits and cases with customizable reporting
-Includes Sensitive File Uploads that are required to finish permit, licensing or code enforcement process (i.e Driver's License) -3 Scheduled Reports
-Includes access to 21 standard database driven web form templates and 3 customdatabaseweb forms for Portal Home
-Includes unlimited access to 15 letter templates and 3 custom letters Note: Any adjustments made to the templates will result in a custom form
-OpenStreetMap tracking abilities with quarterly updates GIS REST Services -
iWorQ will be able to publishyour agency's ESRI RESTServices monthly ifthe following conditions are met:
1. The Rest Service URL is either a public access URL or the agency $30,000 Annual
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
will allowiWorQ tobe added to theuser group ofthat data. a. UserGroupmust havepermissionsettings settoallowroot access to pull the data.
2.TheRest Servicedatacontains the informationneededfor system functionality and field types match.
a. The format of that data must conform to iWorQ Systems Note:IfGIS configurations change (FTPlocation, name format, field changes, etc.) iWorQ will charge aminimum$500fee to accommodate newconfigurationadjustments (subjectto additional hourlycharges) Permit Management – Planning and Zoning
- Available on any computer, tablet, or mobile device using Chrome Browser
- OpenStreetMap tracking abilities with quarterly updates - Manage appeals, variances, plat applications, conditional use permits, etc.
- Optionto track contractors and their licensing
- Trackfees andpayments
- Inspection and plan reviewtracking
- Configurable Reporting
- iWorQ notifications included
- Send outmass notifications tosurroundingproperties
- Free forms, letters, and/orpermitsutilizing iWorQ's template library, and up to 3 custom letters.
- Draw& annotate on plans
- Savedata in layers onplans
- Placewatermarks on plans
-IncludesSensitiveFileUploads that are requiredtofinishpermit, licensing or code enforcement process (i.e Driver's License) $14,000 Annual
Bluebeam Integration
iWorQ integration with Bluebeam Studio Prime
*StudioPrime is required for integration and all Bluebeam products will need to be
purchaseddirectly fromBluebeamor authorized distributor/dealer. $1,500 Annual
Single Sign On (SSO)
-Single Sign On (SSO) Services.
$2,500 Annual
Additional Web Forms for Online Portal
(20)Additional Webforms forOnlinePermitApplications.
(Total Web Forms = 23)
$2,000 Annual
www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
Note: Additional Web Forms can be purchased as needed:
$500/annually for 3
Additional Storage
-Allows for 100MBfile upload size -Gives you 500GBoftotal storage Included Annual
Permit Management - Solar
-Available on any computer, tablet, or mobile device using Chrome Browser
-Track Solar Permits
-Trackfees andpayments
-Inspection and plan reviewtracking
-Includes Sensitive File Uploads that are required to finish permit, licensing or code enforcement process (i.e Driver's License) -Configurable reporting
-Quarterly parcel update
-OpenStreetMap tracking abilities
-Free forms, letters, and/orpermitsutilizing iWorQ's template library, and up to 3 custom letters
SolarPermittingPortalForm
- Data formwith required fields
- Rejects applications that do not meetindustry standards - Requires payment offeesbeforepermit canbeprinted
- Issues asolar permit Card uponsuccessful applicationand payment $5,000 Annual
Contractor License Management
-Available on any computer,tablet, mobile device using Chrome Browser
-QuarterlyParcel Upload
-License for Contractors
-Renewal and invoicing capabilities for one owner toone property -UnlimitedlettersutilizingiWorQs template library, andupto3 custom letters
-Reminder letter generation
-Includes Sensitive File Uploads that are required to finish permit, licensing or code enforcement process (i.e Driver's License) $10,000 Annual
Subscription Fee Total (This amount will be invoiced each year) $65,000 Annual www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
One-Time Setup, GIS integration, and Data Conversion Fees Service(s) Full Price
Cost
Package
Price
Billing
Implementation and Setup cost year 1 $40,000 $40,000
Included
Year One
Up to 5 hours of GIS integration and data
conversion
$1,000 Included Year One
DataConversion $4,900 Included Year One
One-TimeSetupTotal(This amount willbe
added year 1)
$45,900 $40,000
Included
Year One
Grand Total Due Year 1 $110,900 $105,000
$65,000
Year One
Total
NOTES AND SERVICE DESCRIPTION
I. Invoicefor the(AnnualSubscriptionFeeTotal+One-TimeTotal)willbesent out 2weeks after signature andEffective Date
II. This subscription Fee and Agreement have been provided at the Customer's request and is valid for 25 days
III. This cost proposal cannot be disclosed or usedto competewith other companies. 3/26/2024
Leavitt Group of Northern Utah
120 West Cache Valley Blvd
Suite 110
Logan UT 84321
Jill Roberts
(435)752-1351 (866)553-5245
[email protected]
iWorQ Systems Inc., Public Works 1, Text My Gov
PO Box 3784
Logan UT 84323
Continental Casualty Company A20443
23-25 & 24-25
A
X
X
X
B 4017702097 9/1/2023 9/1/2024
2,000,000
1,000,000
10,000
2,000,000
4,000,000
4,000,000
Employment Practices liabi 250,000
A
X X
B 4017702097 9/1/2023 9/1/2024
1,000,000
A
X
X 10,000 B 4034561998 9/1/2023 9/1/2024
1,000,000
A Technology Errors & Omissions 6021379795 2/10/2024 2/10/2025 Each Claim / Aggregate 1,000,000 Deductible Each Claim 10,000
iWorQ Systems Inc.
PO Box 3784
Logan, UT 84323
[email protected]
Jill Roberts/JIROBE
The ACORD name and logo are registered marks of ACORD
CERTIFICATE HOLDER
© 1988-2014 ACORD CORPORATION. All rights reserved.
ACORD 25 (2014/01)
AUTHORIZED REPRESENTATIVE
CANCELLATION
DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE
JECT LOC PRO- POLICY
GEN'L AGGREGATE LIMIT APPLIES PER:
CLAIMS-MADE OCCUR
COMMERCIAL GENERAL LIABILITY
PREMISES (Ea occurrence) $
DAMAGE TO RENTED
EACH OCCURRENCE $
MED EXP (Any one person) $
PERSONAL & ADV INJURY $
GENERAL AGGREGATE $
PRODUCTS - COMP/OP AGG $
DED RETENTION $
CLAIMS-MADE
OCCUR
$
AGGREGATE $
EACH OCCURRENCE $
UMBRELLA LIAB
EXCESS LIAB
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) INSR
LTR TYPE OF INSURANCE POLICY NUMBER
POLICY EFF
(MM/DD/YYYY)
POLICY EXP
(MM/DD/YYYY) LIMITS
PER
STATUTE
OTHER
E.L. EACH ACCIDENT
E.L. DISEASE - EA EMPLOYEE
E.L. DISEASE - POLICY LIMIT
$
$
$
ANY PROPRIETOR/PARTNER/EXECUTIVE
If yes, describe under
DESCRIPTION OF OPERATIONS below
(Mandatory in NH)
OFFICER/MEMBER EXCLUDED?
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY Y / N
AUTOMOBILE LIABILITY
ANY AUTO
ALL OWNED SCHEDULED
HIRED AUTOS
NON-OWNED
AUTOS AUTOS
AUTOS
COMBINED SINGLE LIMIT
BODILY INJURY (Per person)
BODILY INJURY (Per accident)
PROPERTY DAMAGE $
$
$
$
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSD
ADDL
WVD
SUBR
N / A
$
$
(Ea accident)
(Per accident)
OTHER:
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
INSURED
PHONE
(A/C, No, Ext):
PRODUCER
ADDRESS:
E-MAIL
FAX
(A/C, No):
CONTACT
NAME:
NAIC #
INSURER A :
INSURER B :
INSURER C :
INSURER D :
INSURER E :
INSURER F :
INSURER(S) AFFORDING COVERAGE
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
INS025 (201401)