Community Development
Action Plan
Category Action Item Updates
Management/
Administration
• Create a strategic plan that will include an
updated mission statement, department
goals, review time expectations and
performance metrics.
• Create customer satisfaction survey to
receive feedback from applicants and
community to measure performance.
• Prepare a monthly report to evaluate
workload and whether target performance
metrics are being achieved, including average
review times, customer survey results, etc.
• Established monthly department meeting,
Friday Letter, and bi-monthly Lunch and
Learn.
• Complete a comprehensive cost of services
study/fee update.
Estimated
Completion: 5/25
Completed: 10/24
Estimated
Completion: 3/25
Completed/Ongoing
Estimated
Completion: 4/25
Technology
Assessment
• Implement new iWorQ Permitting system.
This will allow for online permit submittals,
updated activity reports, and will support a
more efficient development review process.
• Create online appointment system allowing
customers to book in-person and virtual
appointments with staff.
• Investigate use of AI and other technologies
to aid staff.
Estimated
Completion: 2/25
Completed: 9/24
Ongoing
Process
Improvements
• Re-design front counter area to promote
better efficiency.
Initiate: 9/25
Created: 7/22/24
Updated: 1/31/25
• Ensure management staff have a system in
place for workload distribution and project
assignment.
• Update procedures and develop a standard
operating procedure manual.
• Develop building applications checklists to
guide applications and plans
• Interdepartmental coordination meetings
between CD, PW, and FD, to ensure a
consistent process using iWorQ system.
• Establish a staff working group (Process
Improvement Team) from various
departments that will meet regularly to
address process issues.
Ongoing
Estimated
Completion: 11/25
Estimated
Completion: 6/25
Ongoing
Ongoing
Customer
Outreach and
Engagement
• E-mail blasts to local architects/developers to
provide department updates.
• Update the information handouts and create
a series of informational videos on process
and standards.
• Provide FAQs on website.
• Hold periodic workshops for the customers
and community to discuss various planning
and building topics.
Ongoing
Initiate: 2/25
Estimated
Completion: 5/25
Initiate: 4/25
Staffing and
Organizational
Assessment
• Add a third full-time building plans examiner
position, which will be supported by the cost
study/fee update.
• Add a Permit Center Supervisor position,
which will be supported by the cost
study/fee update.
• Re-classify Building and Safety Administrative
Assistant to Analyst
Will be considered
concurrently with
fee study.