Cities Index.
Amendment 1 & Agmt - Complete Paperless Solutions, LLC

Redondo Beach City Council
February 18, 2025

Document
Amendment 1 & Agmt - Complete Paperless Solutions, LLC
Meeting
February 18, 2025
Body
Redondo Beach City Council
Pages
5
Original file
10.8 MB
Text extracted from the city's file for reading and search. Open the original on redondo.legistar1.com. That file is the official record.

FIRST AMENDMENT TO THE COMPLETE PAPERLESS SOLUTIONS

MAINTENANCE AND SUPPORT AGREEMENT
This First Amendment to the Complete Paperless Solutions Maintenance and Support Agreement First Amendment") is made between Complete Paperless Solutions, a California limited liability company (" CPS" or " Consultant") and the City of Redondo Beach, a chartered municipal corporation (" City").

RECITALS
WHEREAS, on September 19, 2023, CPS and the City entered into the Complete Paperless Solutions Maintenance and Support Agreement ( the " Agreement"), for the period of October 1, 2023, to September 30, 2026;
WHEREAS, the Agreement includes Exhibit " E", which outlines the Pricing Proposal and Quotes for the Services to be provided by CPS; and
WHEREAS, the parties also desire to incorporate additional quotes to Exhibit " E" to outline additional Services and hardware to be provided by CPS as described herein.

NOW THEREFORE, in consideration of the promises and mutual covenants contained herein, and intending to be legally bound, the parties hereby agree to make the following amendments to the Agreement:

1. AMENDMENT TO EXHIBIT " E": Exhibit" E" of the Agreement is hereby amended to include additional quotes to include additional Services and hardware to be provided by CPS. These additional quotes are attached hereto and incorporated herein by reference as " Attachment 1 to Exhibit E".

2. NO OTHER AMENDMENTS. Except as expressly stated herein, the Agreement shall remain unchanged and in full force and effect. The Agreement and this First Amendment constitute the entire agreement between the parties and supersede any previous oral or written agreement with respect to the subject matter hereof. In the event of any inconsistency between the terms of the Agreement and this First Amendment, the terms of this First Amendment shall prevail.

SIGNATURES FOLLOW ON NEXT PAGE
1 IN WITNESS WHEREOF, the parties have executed this First Amendment in Redondo Beach, California, as of this 21
St
day of May, 2024.

AUTHORIZED SIGNATURES
Complete Paperless Solutions, City of Redondo Beach,
a California limited liability company a chartered municipal corporation DocuSigned by:
hff644EC76DA925F4C5... Uh, tJ
DocuSigned by:
sgCosssBai= saai=...

Signature Signature
Claude Schott James A. Light
Name Name
Chief Financial Officer May
Title Title
APPROVED:

EvDocuSigned
by:

AAAA, SfVUF#JLw
ABED8CF35EEF48C...

Diane Strickfaden, Risk Manager
ATTEST:

DocuSigned by:

C6, a 44. 4- M-' L7. n,eEleanor Manzano, City Clerk
APPROVED AS TO FORM:

DocuSigned by:

Atid" d K web
66An4AFDFn3D4m
Michael W. Webb, City Attorney
2 ATTACHMENT 1 TO EXHIBIT " E"
See the attached quotes.
3 Complete Paperless, I Complete Paperless Solutions
cps Solutions
5130 E La Palma Av. Ste 206
Anaheim, CA 92807
866) 661- 2425
cschott@cps247. com
QL111o" Ite
ADDRESS SHIP TO QUOTE# 2693
City of Redondo Beach City of Redondo Beach DATE 03/ 29/ 2024 401 Diamond Street 401 Diamond Street
Redondo Beach, CA 90277 Redondo Beach, CA 90277

USA USA
IIII IIIL... IIIIACIIII IIII IIII IIIIY QIIII IIII IIIL... IIII IIII UII IIII Professional Services 1 4,500. 00 4,500. 00
Compression Utility for current storage
Professional Services 1 4,500. 00 4,500. 00
Compression Utility for daily/ weekly usage
SUBTOTAL 9,000.00
TAX 0.00
TOTAL
000000
Accepted By Accepted Date
Tax ID: 27- 0926551 1Please Make Checks Payable to: Complete Paperless Solutions I Please Make Checks Payable to: Complete Paperless
Solutions
Complete Paperless, I Complete Paperless Solutions
cps Solutions
5130 E La Palma Av. Ste 206
Anaheim, CA 92807
866) 661- 2425
cschott@cps247. com
QL111o" Ite
ADDRESS SHIP TO QUOTE# 2525
City of Redondo Beach City of Redondo Beach DATE 05/ 08/ 2024 401 Diamond Street 401 Diamond Street
Redondo Beach, CA 90277 Redondo Beach, CA 90277

USA USA
IIII IIIL... IIIIACIIII IIII IIII IIIIY QIIII IIII IIIL... IIII IIII UII IIII Scanning Services 20, 000 0. 045 900. 00
Scanning Services: Document Scanning
Service Paper ( LETTER SIZE 8X11)
Estimated 200 Boxes = Estimated 400, 000
Images
Scanning Services 60 25. 00 1, 500. 00
Scanning Services: File Cabinet Records
Boxing Service ( Remove Records From File
Cabinet Manifest and Box)
Scanning Services 42, 000 0. 65 27, 300. 00
Scanning Services: Document Scanning
Service Paper ( Large Format Drawings) B& W
SUBTOTAL 29,700.00
TAX 0.00
TOTAL
2% 700m00
Accepted By Accepted Date
Tax ID: 27- 0926551 1Please Make Checks Payable to: Complete Paperless Solutions I Please Make Checks Payable to: Complete Paperless
Solutions
Complete f':.::),.,• It.:^;°;
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Complete Paperless Solutions Maintenance and Support Agreement This Agreement entered into between Complete Paperless Solutions, a California Limited Liability Company, (" CPS" or " Consultant' s at 4025 E. La Palma Avenue, Suite 204 Anaheim, California, 92807, and the City of Redondo Beach (" City' s at 415 Diamond Street, Redondo Beach, CA 90277 is for the period of October 1, 2023, to September 30, 2026.

CPS shall provide licenses, software, subscriptions, and services ( collectively the " Services' to the City as defined in this Agreement for the following Software and Hardware described in Exhibit " E".

Refer to Exhibit " A" for Project Description of Services

1. Annual Fee. City agrees to pay CPS in accordance with Exhibit " C" Compensation.

2. Period of Performance. CPS shall provide the Services to City, upon payment by City of the annual fee, for a period of three ( 3) years in accordance with Exhibit " C". This term may be extended as provided in Exhibit " B".

Maintenance. CPS shall use commercially reasonable best efforts to identify and resolve bugs, errors and other problems with the Product, whether discovered by CPS or reported by customers or from any other credible source. CPS may also elect to provide enhancements, updates or other changes to the Product at CPS' sole discretion. CPS shall publish maintenance updates for Product at least annually to City, along with release notes, itemization of known problems or system errors, updates to product documentation and other data necessary for City to implement the update.

4. Support. CPS shall provide phone support to City from 7: OOAM to 6: OOPM PST on normal business days, excluding normal and customary holidays. CPS shall respond to City within 2 hours for VIP support. CPS shall use commercial reasonable best efforts to answer questions, identify and resolve problems with the Product, and assist with operational procedures or work- arounds.

5. Service Limitations. CPS shall be under no obligation to provide Services as a result of ( a) the operation of Product outside normal configurations described in Product documentation; ( b) City' s material failure to maintain Product according to industry standards and conventions or as required by Product documentation; ( c) customization of Product by anyone other than CPS.

6. Brokers. CPS acknowledges, represents and warrants that CPS has not hired, retained or agreed to pay any entity or person any fee, commission, percentage, gift, or any other consideration, contingent upon or resulting from the award or making of this Agreement.

7. Termination. Any discretionary or vested right of renewal notwithstanding, this Agreement may be terminated upon ninety ( 90) days written notice by the City. However, CPS shall be compensated for all authorized work satisfactorily performed prior to the effective date of termination. CPS shall remit a prorated refund of the annual payment within thirty ( 30) days of the date of termination.

Conflict of Interest. CPS acknowledges, represents and warrants that CPS shall avoid all conflicts of interest ( as defined under any federal, state or local statute, rule or regulation, or at common law) with respect to this Agreement. CPS further acknowledges, represents and warrants that CPS has no business relationship or arrangement of any kind with any City official or employee with respect to this Agreement. CPS acknowledges that in the event that CPS shall be found by any judicial or administrative body to have any conflict of interest ( as defined above) with respect to this Agreement, all consideration received under this Agreement shall be forfeited Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 1 - of 11
Complete f':.::),.,• It.:^;°;
cps I
Solutions
VIP Software Maintenance and Support Agreement
and returned to City forthwith. This provision shall survive the termination of this Agreement for one ( 1) year.

9. Non Liability of Officials and Employees of the City. No official or employee of the City shall be personally liable for any default or liability under this Agreement.

10. Compliance with Laws. CPS shall comply with all federal, state and local laws, statutes, ordinances, rules and regulations, and the orders and decrees of any courts or administrative bodies or tribunals, with respect to this Agreement.

11. Subcontracting and Assignment. Neither party shall assign its rights without the written consent of the other party. The sale, assignment, transfer or other disposition, on a cumulative basis, of twenty five percent ( 25%) or more of the ownership interest in CPS or twenty five percent ( 25%) or more the voting control of CPS shall constitute an assignment for purposes of this Agreement.

12. Amendment. This Agreement may be amended or modified only by a subsequent written amendment executed by both parties.

13. Confidentiality. To the extent permissible under law, CPS shall keep confidential its obligations hereunder and the information acquired during the performance of the project or services hereunder.

14. Governing Law and Venue. This Agreement shall be construed in accordance with the laws of the State of California without regard to principles of conflicts of law. Venue for any litigation or other action arising hereunder shall reside exclusively in the Superior Court of the County of Los Angeles, Southwest Judicial District.

15. Attorneys' Fees. In the event either party to this Agreement brings any action to enforce or interpret this Agreement, the prevailing party in such action shall be entitled to reasonable attorneys' fees ( including expert witness fees) and costs. This provision shall survive the termination of this Agreement.

16. Claims. Any claim by CPS against City hereunder shall be subject to Government Code §§ 800 et seq. The claims presentation provisions of said Act are hereby modified such that the presentation of all claims hereunder to the City shall be waived if not made within six ( 6) months after accrual of the cause of action.

17. Severance. Any provision of this Agreement that is found invalid or unenforceable shall be deemed severed, and all remaining provisions of this Agreement shall remain enforceable to the fullest extent permitted by law.

18. Limitation of Liability. CPS' sole liability under this Agreement shall be limited to direct, objectively measured damages. In no event shall either party have any liability to the other for any indirect, consequential, special, incidental or speculative damages whether arising under contract, tort or statute, including without limitation, loss of use, business interruptions, loss or corruption of data, claims of infringement, loss of good will and loss of profits.

19. License. The support and maintenance services provided under this Agreement are subject to the software license agreement for Product.

20. Exhibits. All exhibits hereto are made a part hereof and incorporated herein by reference.

21. Insurance. CPS shall maintain Insurance in accordance with the requirements set forth in Exhibit " D".

22. Pricing Proposal and Quotes. See Exhibit " E".

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 2 - of 11
Complete Paperless
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement

23. Authority. City warrants and represents that upon City Council approval, the Mayor of the City of Redondo Beach is duly authorized to enter into and execute this Agreement on behalf of City.

The party signing on behalf of CPS warrants and represents that he or she is duly authorized to enter into and execute this Agreement on behalf of CPS, and shall be personally liable to City if he or she is not duly authorized to enter into and execute this Agreement on behalf of CPS.

SIGNATURES ON NEXT PAGE
Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 3 - of 11
ICo
f':.::.• t.:^;°
Solutions
VIP Software Maintenance and Sunnort Agreement
IN WITNESS WHEREOF, the parties have executed this Agreement in Redondo Beach, California, as of this 19th day of September 2023.

AUTHORIZED SIGNATURES
Complete Paperless Solutions:

ED.. uS, gn. d
I /,} 1'-
JIM I
44EC76DA925F4C5...

Signature
Claude Schott
Name
Chief Financial Officer
Title
City of Redondo Beach
DocuSignetl by:
wi((Aawx 6. bva 4
E6413C7231DF4E1—
Signature
William C. Brand
Name
Mayor
Title
APPROVED:

ED- US19" Id by:

ABED8CF35EEF48C...

Diane Strickfaden, Risk Manager
ATTEST:

CDocuSignetl by:

G'G M—L' 7 , n.e.

EleanorrManzano, City Clerk
APPROVED AS TO FORM:

D— Signetl by:

V-t w. w0lb
9o49EDEo3D4o2...

Michael W. Webb, City Attorney
Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 4 - of 11
Complete f':.::),.,• It.:^;°;
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Exhibit " A"
Project Description of Services
CPS agrees to provide the Services described in Exhibit " E" CPS shall promptly notify City of any material defects or malfunctions in the Software or documentation which it learns from any source.

CPS shall provide City with copies of the software and documentation revised to reflect any and all updates and enhancements if any to the software made by CPS during the maintenance and support period. Such enhancements shall include all modifications to the Software which increase the speed efficiency or ease of operation of the Software or add capabilities to or otherwise improve the functions of the Software.

Support shall include the correction of material errors within a reasonable time and with reasonable effort. Support does not include correction of errors caused by unauthorized modification made to the Software. CPS is not obligated by this Agreement to undertake any such updates or infringements.

Software and documentation for updates and enhancements shall be provided to the City for installation in diskette form, CD - ROM or DVD for installation by City and shall be installed by CPS only if necessary and requested in writing by City.

CPS shall provide telephone support on a reasonable and necessary basis between the hours of 7: OOAM to 6: OOPM PST Monday through Friday excluding bank holidays, or through written correspondence unless otherwise specified.

CPS shall use best efforts to respond to City' s requests and problems within a time frame that reasonably reflects the urgency of the resolution of the request. CPS shall use reasonable efforts to give the most appropriate advice but the responsibility for acting on or implementing such advice shall remain with City.

CPS shall provide on- site support within 24 hours or within a mutually agreed time frame.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 5 - of 11
Complete Paperless
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Exhibit " B"
Contract Term
The term of this Agreement shall commence on October 1, 2023 and continue through to September 30, 2026 (" Term') unless otherwise terminated as herein provided. The Agreement may be renewed for a subsequent annual terms by a written mutual amendment executed by both the City and CPS, and approved by City Council.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 6 - of 11
ICo
f':.::.• t.:^;°
Solutions
VIP Software Maintenance and Sunnort
Exhibit " C"
Compensation
eement
Provided CPS is not in default under this Agreement, CPS shall be compensated as provided below.

1. Payment:
a. Annual Payment: CPS shall be paid as set forth in the following table.

Year Amount
First Year 99, 034
Second Year 54, 420
Third Year 54, 420
Total Amount 207, 874
a. Subsequent Years: In the event this Agreement is renewed in accordance with Exhibit " B", CPS may request reasonable price adjustments to the annual fee for the renewed term.

However, no price adjustments shall be effective unless a written amendment to this Agreement is executed by both parties, and approved by the City Council. b. Additional Fees: The City shall receive five days ( or 40 hours) of VIP support at no additional cost
Hourly Rate: The hourly rate for on- site support beyond nine days of service shall be 200. 00 per hour.

Daily Rate: The daily rate beyond sixteen days shall be $ 1, 600. 00 per day. iii. All charges shall be agreed to in a written amendment executed by authorized representatives of both parties prior to commencement of any on- site support.

2. Schedule for Payment: For the first year, CPS shall invoice the City after execution of this Agreement and the City will pay CPS within forty- five days ( 45) of the receipt of the invoice.

Thereafter, CPS shall invoice City for the annual maintenance and support fee each following year no later than 45 days before the annual anniversary of the commencement date, for the subsequent term. City may accept or decline the payment. If City elects not to pay the annual fee, CPS shall have no obligation under this Agreement for the subsequent year. In no event shall the total compensation exceed $ 207, 874 during the term of the Agreement.

3. Method of Payment: CPS shall provide invoices to City for approval and payment. Invoices must be itemized, adequately detailed, based on accurate records, an in a form reasonably satisfactory to City. CPS may be required to provide back- up material upon request.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 7 - of 11
Complete f':.::),.,• It.:^;°;
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Exhibit " D"
Insurance Requirements for Consultants
Without limiting Consultant' s indemnification obligations under this Agreement, Consultant shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the Consultant, its agents, representatives, or employees.

Minimum Scope of Insurance
Coverage shall be at least as broad as:

Insurance Services Office Commercial General Liability coverage ( occurrence form CG 0001).

Insurance Services Office form number CA 0001 ( Ed. 1/ 87) covering Automobile Liability, code 1 ( any auto).

Workers' Compensation insurance as required by the State of California.

Employer' s Liability Insurance.

Minimum Limits of Insurance
Consultant shall maintain limits no less than:

General Liability: $ 2, 000, 000 per occurrence for bodily injury, personal injury and property damage. The general aggregate limit shall apply separately to this project.

Automobile Liability: $ 1, 000, 000 per accident for bodily injury and property damage.

Employer' s Liability: $ 1, 000, 000 per accident for bodily injury or disease.

Deductibles and Self -Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by the City. At the option of the City, either: ( 1) the insurer shall reduce or eliminate such deductibles or self- insured retentions as respects the City, its officers, officials, employees and volunteers or ( 2) the Consultant shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses.

Other Insurance Provisions
The general liability and automobile liability policies are to contain, or be endorsed to contain, the following provisions:

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 8 - of 11
Complete f':.::),.,• It.:^;°;
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Additional Insured Endorsement:

General Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of work performed by or on behalf of the Consultant. General liability coverage can be provided in the form of an endorsement to the Consultant' s insurance, or as a separate owner' s policy.

Automobile Liability: The City, its officers, elected and appointed officials, employees, and volunteers shall be covered as insureds with respect to liability arising out of automobiles owned, leased, hired or borrowed by or on behalf of the Consultant.

For any claims related to this project, the Consultant' s insurance coverage shall be primary insurance as respects the City, its officers, elected and appointed officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Consultant' s insurance and shall not contribute with it.

Each insurance policy required by this clause shall be endorsed to state that coverage shall not be canceled by either party, except after thirty ( 30) days prior written notice by certified mail, return receipt requested, has been given to the City.

Each insurance policy shall be endorsed to state that the inclusion of more than one insured shall not operate to impair the rights of one insured against another insured, and the coverages afforded shall apply as though separate policies had been issued to each insured.

Each insurance policy shall be in effect prior to awarding the contract and each insurance policy or a successor policy shall be in effect for the duration of the project. The maintenance of proper insurance coverage is a material element of the contract and failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a material breach of contract on the Consultant' s part.

Acceptability of Insurers
Insurance shall be placed with insurers with a current A. M. Best' s rating of no less than ANII and which are authorized to transact insurance business in the State of California by the Department of Insurance.

Verification of Coveraae
Consultant shall furnish the City with original certificates and amendatory endorsements effecting coverage required by this clause. The endorsements should be on the City authorized forms provided with the contract specifications. Standard ISO forms which shall be subject to City approval and amended to conform to the City' s requirements may be acceptable in lieu of City authorized forms. All certificates and endorsements shall be received and approved by the City before the contract is awarded.

The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements effecting the coverage required by these specifications at any time.

Subcontractors
Consultant shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 9 - of 11
Complete Paperless
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Risk Manaaement
Consultant acknowledges that insurance underwriting standards and practices are subject to change, and the City reserves the right to make changes to these provisions in the reasonable discretion of its Risk Manager.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 10 - of 11
Complete Paperless
cps I
Solutions
VIP Software Maintenance and Sunnort Agreement
Exhibit " E"
Pricing Proposal and Quotes
See attached pricing proposal and quotes.

Complete Paperless Solutions — 5130 E. La Palma Avenue, Suite 206 Anaheim, California, 92807— www.cps247.com Page - 11 - of 11
Complete Paperless
cps Solutions
Quote

ADDRESS
City of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
USA

DATE ACTIVITY
Complete Paperless Solutions
5130 E La Palma Av. Ste 206
Anaheim, CA 92807
866) 661- 2425
cschott@cps247. com

SHIP TO
City of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
USA
QTY
QUOTE # 2597
DATE 08/ 21/ 2023

RATE AMOUNT
RV -CCA -W -T001 1 6, 264. 00
Compliant Cloud Archive Windows 500GB30000GB* - * 2TB capacity ( Annual Cost - Three Year Term) Professional Services 1 1, 600. 00
Professional Services: installation ( One Time Cost)
RV -SAL -W- 001 1 500. 00
Server Agent License ( per Source Server)
Annual Cost - Three Year Term)
TOTAL
Accepted By Accepted Date
6, 264. 00
1, 600. 00
500. 00
8, 364. 00
Tax ID: 27- 0926551 1 Please Make Checks Payable to: Complete Paperless Solutions I Please Make Checks Payable to: Complete Paperless Solutions
mote,'
r d n d

B E A C H
City of Redondo Beach
BY: Complete Paperless Solutions ( CPS)
8/ 17/ 2023
Laserfiche Enterprise Content Management — Self Hosted Subscription Solution
Provider
Awards

CUSTOMER' S

CHOICE AWARD
LaserficheV

SUPPORT AND MAINTENANCE
Laserfiche Software Assurance Plan ( LSAP)
The proposed solution includes the Laserfiche Software Assurance Plan ( LSAP) for one year with options for annual renewal. Customers with current LSAP are provided unlimited telephone technical support and software updates. Technical support ( under the LSAP agreement) includes unlimited email, telephone and remote access to address problems related to system configuration or performance. While guaranteed response times are dictated by the terms of the support agreement, most support calls are taken live and resolved within a single call.

All support calls are logged in a case management system and assigned priority and severity levels that will be escalated ( if necessary) to the development team and what lengths are necessary to address them such as providing hotfixes or point releases of the software. All customers with current LSAP are granted access to the Laserfiche Support Site where an abundance of knowledgebase documents can be used to support your internal IT team and Laserfiche users.

Note: Ninety- five ( 95) percent of support issues taken by our team have " First Call" resolution and are usually resolved within one hour.
a. Support Contact Information
Support services are provided directly by CPS
Our toll- free support number: 866- 661- 2425
Non -emergency support calls can be directed to ( support@cps247. com) or via our website http:// www. cps247. com/ Support/ SubmitTicket. aspx)
b. Basic Support Level
Monday to Friday during normal business hours from 8: OOAM to S: OOPM PST Next business day guaranteed response time
Free remote upgrades
PS Compleess
City of Redondo Beach

Page 2 of 5 ends

CPS I
Paperle
5°'°"°^ g
c. Priority Support Level
Monday to Friday during normal business hours from 7: OOAM to 6: OOPM PST. 4 hours guaranteed response time
Free remote upgrades
Dedicated engineer
d. CPS VIP Support Level
To create the least amount of burden on the IT staff, and to optimize the benefits of your Laserfiche software we recommend our VIP support package. Our VIP program offers the followings:

Monday to Friday during normal business hours from 7: OOAM to 6: OOPM PST. 2 hours guaranteed response time
Free onsite upgrades
A dedicated support engineer will serve as the primary contact for Laserfiche support through a direct telephone line.

Unlimited onsite training
Next day onsite support guaranteed if remote issue non -resolved Unlimited onsite support
Preventive Maintenance: 2 on- site visits per year to ensure optimum system functionality Preferred pricing on specific integration and development projects Free enrollment to the Laserfiche Conference ( unlimited access) No travel cost ( In CA)

Page 3 of 5 ends

C.

C. S I
Paperless
City of Redondo Beach Y
S°'°"°^ g

PRICING PROPOSAL
Laserfiche Software
a. Laserfiche Self - Hosted ( subscription license)
Laserfiche - Business users*
Laserfiche - Particiaant user
Total
Discount
Total 1st year solution
Total 2" d year solution
38 $ 31, 540. 00
90 $ 9, 900. 00
41, 440. 00
20, 720. 00
20, 720. 00
Incl.: 15 databases, Workflow, Forms Professional, Forms Portal ( 3), Web Client, Advanced Audit Trail, Records Management, Unlimited Public Portal, Snapshot, Email, Office integration, Enterprise Identity Management, SDK/ API, Digital Signatures, DocuSign integration, 3 Sandbox and 10 Quick Fields Complete.

Professional Services
Project Management — PD and City 4 $ 6, 400. 00
Retention Schedules implementation 8 $ 8, 000. 00
User Training — multiple classes* Included with VIP
Admin Training* Included with VIP
Total 1 1 $ 14, 400. 00

Page 4 of 5 ends

S I
Paperless
City of Redondo Beach Y
S°'°"°^ g
Support
Self - Hosted Subscription Included Free V Year
2nd Year
Description Priority
Self - Hosted Subscription Included $ 6, 216. 00
VIP will be provided for the price of Priority.

Total Cost for All Services
Turnkey Solution with VIP Support
Self - Hosted Subscription $ 35, 120. 00 I $ 47, 656. 00 47, 656. 00

Page 5 of 5 ends

C s I
Complee Paperless
City of Redondo Beach Y
Complete Paperless
cps Solutions
Quote

ADDRESS
City of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
USA
One Time Cost
Complete Paperless Solutions
5130 E La Palma Av. Ste 206
Anaheim, CA 92807
866) 661- 2425
cschott@cps247. com

SHIP TO
City of Redondo Beach
415 Diamond Street
Redondo Beach, CA 90277
USA
QUOTE # 2526
DATE 03/ 22/ 2023

DATE ACTIVITY QTY RATE AMOUNT
Scanning Svs 400, 000 0. 065 26, 000. 00
Scanning Services: Document Scanning
Service Paper ( LETTER SIZE 8X11)
Estimated 200 Boxes = Estimated 400, 000
Images
Scanning Svs 400, 000 0. 015 6, 000. 00
Scanning Services: Document Scanning/ QC:

Advance Scanner Settings - Scan Wet
Signatures in Color. Scan bad original paper
in greyscale and the rest in B& W
Scanning Svs 400, 000 0. 02 8, 000. 00
Scanning Services: Heavy Document
Preparation ( Manual Split 2- 10 Pages) - Need
to manually separate files per permit number.

Scanning Svs 10 100. 00 1, 000. 00
Scanning Services: Box Pickup
Scanning Svs 400, 000 0. 035 14, 000. 00
Scanning Services: Heavy
Indexing/ Document Prep: Advance Indexing
2- 10 Images - Advance Indexing: 5+ indexing
fields. For example: Assessor Parcel Number
APN), Owner, Document Section/ Business
Team, Document Type, Multiple APNs,
Document Title, Scanned Date, Document
Folder, Document Status
Scanning Svs 1 450. 00 450. 00
Scanning Services: Laserfiche ingestion per
Scanning Svs 1 100. 00 100. 00
Scanning Services: pick up and delivery per
SUBTOTAL 55, 550. 00
TAX 0. 00
Tax ID: 27- 0926551 1 Please Make Checks Payable to: Complete Paperless Solutions I Please Make Checks Payable to: Complete Paperless Solutions
Accepted By
TOTAL $ 55, 550. 00
Accepted Date
Tax ID: 27- 0926551 1 Please Make Checks Payable to: Complete Paperless Solutions I Please Make Checks Payable to: Complete Paperless Solutions

← All documents from this meeting