Redondo Beach City Council
June 3, 2025

N. Training Programs
Vehicle Operator Training
Training, at Transportation Concepts, is a comprehensive program that encompasses new driver training, orientation to the safety policy of the company, and regular, ongoing in-service training for all existing employees. Using the company’ s proprietary Driver Training program, which has been developed using the TAPTCO Transit and Paratransit driver
training program, along with additional Transit
materials from the Transportation Safety Institute
TSI), APTA, and the National Safety Council.

The key elements in our operating procedures are the concern our professional bus operators demonstrate for the safety and comfort of their passengers, and the drivers’ effective technical performance in operating the equipment, coupled with orientation to the safety policy of our company, and regular, ongoing in-service training for all existing employees. Our training program will continue to be overseen by our Certified Trainer George Heere. George will work with Brett Baum and Chris Lamp to ensure that all training requirements, including all company policies and procedures, contractual requirements, and those required by regulatory agencies governing transit in the State of California, are conducted.

The following is a breakdown of the Driver Training program:

Driver Classroom Training
We begin our classroom training with 8 hours of
company orientation. This is followed by an
additional 40 hours for employees without previous
transit training. This is an intense technical
training program using the TAPTCO Training
System, however it has been enhanced and
customized for the BCT Service operations. If the
new hired driver is already an experienced transit
driver, we will reduce the classroom training time
down, depending upon the Trainers assessment of
the individual, however a minimum of 32 hours is
required for all experienced vehicle operators that we hire.

Behind the Wheel Training
Behind the Wheel Training also follows the TAPTCO driver training program. We have enhanced the program to include specific elements specific to the BCT Service operation.

For inexperienced drivers, we require that they complete the 40- hour program.

Experienced drivers will complete a minimum of 8 hours of BTW. However, depending on the assessment of our trainer, the behind the wheel instruction may continue up through the entire 40-hour program.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

In-Service Training
In-service training is conducted with one of our certified behind- the- wheel drivers. A new driver without experience will be required to complete 40 hours of operating the bus in service with an experienced evaluator. For those new hire drivers with previous certifications / experience, we require a minimum of 32 hours of in-service training with an experienced BTW evaluator.

The breakdown by mode for Vehicle Operator Training hours for new hires is shown below:

Vehicle Operator Status Classroom BTW In-Service Total Hours No Transit Experience 48 hours 40 hours 40 hours 128 hours Transit Experienced 32 hours 8-40 hours 32 hours 72-104 hours Our Classroom driver training course provides instruction inthe following general areas:

Introduction to Professional Driving
Federal Regulations
Hazards Communication
Creating a Drug & Alcohol-Free Workplace
Blood- borne Pathogens
Heat Stress Prevention / Wellness
Whistleblower
Introduction to the Bus
Pre-Trip Inspections
Air Brake System
Safety Best Practices
Mirror Adjustments & Reference Points
Fatigue Management
LLLC Defensive Driving / Critical Points
Preventing Harassment
Preventing Driving Distractions
Following Distance
Intersections
Railroad Crossings
Pedestrian Awareness
Preventing Backing Accidents
Merging, Lane Changing & Passing
Special Driving Conditions
Introduction to ADA & Sensitivity
ADA, Lifts, Ramps & Securement
Professionalism / Customer Service
Conflict/ Aggression Management
Accident & Emergency Procedures
NTI – Warning Signs
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

IIPP
Slip, Trips and Falls
AVL / Paddles / Manifest
The Mark DVD
Active Shooter DVD
Local Issues / SOP / Policies and
Procedures
Employee Handbook
Reasonable Accommodations
Title VI
CNG Tank / Filling Procedures
Lock Out / Tag Out
Fire Extinguisher / Emergency Evacuation
OSHA Training
Conflict Resolution Training
TSI Transit Training
Our Behind the Wheel ( BTW) driver training course provides instruction in the following general areas:

Introduction to the Bus / 10 step
Skills /Maneuvering Standards
Daily Driving Standards
In Service training focuses on all elements of operating the bus in “real time” conditions.

A qualified BTW Trainer is always onboard while the new employee is operating the bus on the public streets.

As the new operator progresses on-the-road training with a qualified driver trainer, meeting the requirements as outlined above. This individual will reinforce the basics of defensive driving and the handling of the specific vehicle they will be operating. Time is also spent as a participant/ observer.

As you approach the vehicle,
notice its general condition. Look
under the vehicle for:
fresh oil
coolant
grease
fuel leaks
Check area around the vehicle for
hazards to vehicle movement such
as:
people
other vehicles
objects
low hanging wires
limbs, etc.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Following is some of the components of the in-service
training program:

Basic vehicle handling skills including
starting, stopping, turns, and backing
Proper loading and unloading procedures.

Proper lock- down ( equipment) and securing
procedures.

Paperwork requirements, MDT operations,
Destination sign operation.

Specific route training.

Providing passengers with courteous and
comfortable transportation.

Proper use of Push to Talk System (PTT).

Care and maintenance of the vehicle and
equipment, accident procedures, dress code.

Special driving skills are needed when transporting passengers.

Special driving skills are needed when driving in periods of rain and or unseasonable weather.

Throughout the training program the qualified operator trainer continually evaluates the performance and personalities of candidates to recognize the individuals who have the best chance to succeed. Not all people are able to deal with the demands of public transit. Our Training program has been extremely useful for screening those individuals not suited for public transit service.

This period may be extended if necessary to meet the
individual needs and demonstrate the skills of the new
driver. During this span of time, the operator trainer
completes a Driver Evaluation Form on the new driver and meets with the new driver and the Project Manager at the end of this training phase to discuss the evaluation. Any deficiencies are noted and must be corrected before the driver is authorized to operate without the senior driver on board.

Transportation Concepts’ training program exceeds the training standards established by all regulatory agencies. Our drivers are often trained with endorsements exceeding the minimum requirements, as this allows more flexibility within our firm’s operations.

Operators are also required to maintain a current medical certificate. Transportation Concept’ s keeps a database of all company drivers together with the expiration of licenses and endorsements, thereby assuring contract and legal compliance.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Continual Training Program
Transportation Concepts on- going training program will ensure a safe operating environment and address employee performance, provide refresher training and safety awareness for all employees, and provide training if a driver switches to a larger size/type of revenue vehicle. This training includes monthly safety meetings, safety orientation for new employees, and retraining as necessary for employees who have been involved in accidents. In addition, management will conduct a safety and performance evaluation ride check with each driver at least once every 90 days, and one hour refresher training on proper use of wheelchair lifts at least once every twelve months. All preventable accidents result in retraining for the individual to prevent recurrence of the accident. Training is customized for the individual based upon the nature of their infraction.

Advanced Customer Service Training
The Company’ s expectations are clearly articulated to all employees constantly. The company’s primary objectives are to provide safe, courteous, professional, and dependable service to every customer. Knowledge of these objectives is reinforced in training. Safety, attitude, on-time performance, customer relations, effective communication, and appearance are all stressed as being our major focal points. On an ongoing basis, the company reinforces that our role is to serve our customers. Transportation Concepts infiltrates the idea that our goal is to deliver exceptional customer service in all areas of our business. Our customers should experience customer satisfaction upon every interaction with any representative of our organization.

Teaching the importance of excellent customer service
Developing the operator’s professional image
Establishing positive relationships with customers
Each employee is required to review customer service principles and implement simple methods to ensure that they are projecting a positive image and providing a pleasant experience for those they encounter daily. We continuously strive for customer service excellence and provide tools for our employees so that they can deliver exceptional customer service. Our objectives for the program are described below:

Understand who your customer is
Define exceptional customer service for that individual Identify the benefits of great customer service
Recognize barriers to the delivery of outstanding customer service Demonstrate how to measure customer satisfaction and take corrective action Learn techniques for dealing with angry or upset customers Develop a personal action plan to improve customer service skills Transportation Concepts’ primary goal is to deliver exceptional customer service. If we fulfill all our contractual obligations, we should have extremely satisfied customers that experience a pleasant, safe, and timely ride, as well as expedience and professionalism if Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

they call in for a reservation or need system information. Such concepts are a significant part of our day at Transportation Concepts. We emphasize the importance of these objectives and how they can assist in and out of the workplace. Our customer service philosophy will continue to emphasize that this is the responsibility of each employee, and will include the following:

Professional Attitude
Wear specified uniforms that are clean and maintained. Be well groomed and ready to work at designated times and positions. Be calm, energetic, pleasant, and polite. Smile, make eye contact, and be committed to excellence.

Superior Customer Service
Go out of your way to meet customer needs, providing personalized service when appropriate. Work as an effective team member with an enthusiastic attitude. Be able to take direction with minimal supervision.

Effective Communication
Speak clearly and in a friendly tone of voice. Ask questions to clarify the customer’ s understanding and assist any special needs passengers. Seek bilingual assistance when necessary. Be an active listener and demonstrate attentiveness and sincerity.

Problem Solving
Handle and resolve demanding situations promptly. Be discreet, apologize to the customer or driver, and suggest solutions. Remain calm and notify a supervisor when necessary to keep a situation from escalating. Be a pro-active analytical person and anticipate potential issues.

Operations Staff and Maintenance Staff Training
Transportation Concepts has defined our mission to be
focused and customer oriented as well as to be the safest and most dependable supplier of high-quality passenger
transportation services. We understand that our greatest resource in fulfilling this mission is our employees. We believe that we must work through first-line employees; our operators, staff, and mechanics, to provide the
quality of service, safety, and professionalism that our customers expect. Our staff selection process is designed to identify employees who understand our mission and are committed to fulfilling its aims. Development is one of the most important ingredients that TC focuses on. Not just at the time of hire, but continually.

Transportation Concepts provides a comprehensive and thorough training program for all non-driving staff. The following is a breakdown of training components and hours required for all employees who are selected into the position of * Dispatcher, * Operations Supervisor, and our Maintenance Mechanics.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

These require that the individual complete the TC Operator Training program prior to beginning the specific training program for their position.

Dispatcher Training Program
Dispatch specific training program is 40 hours. Training course topics include:

Employee Handbook
D&A Policy
Reasonable Suspicion
Sexual Harassment
Title VI
Reasonable Accommodations
Customer Service
Fare Collection Procedures
Daily Dispatch Operating Procedures
Paperwork Flow Procedures – FTA/NTD requirements
Telephone Answering Etiquette / Procedures
System process and procedures
In Service Fixed Route and DAR observation
Additionally, we provide a minimum of 8 hours of refresher training each year.

Operations Supervisor Training Program
The supervisor’s specific training program is 50-60 hours. Training course topics include:

Employee Handbook
D&A Policy
Reasonable Suspicion
Sexual Harassment
Title VI
Reasonable Accommodations
How to handle Workplace Confrontation
Supervisor Responsibilities
Forms
Supporting Documents
Accident Investigation and Reporting
Workers Compensation / Risk Management Mitigation
In Service Fixed Route and DAR observation
Additionally, we provide a minimum of 8 hours of refresher training each year.

Maintenance Technician Training Program
The maintenance training program is a minimum of 40 hours. Training course topics include:

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

NEWMEYER DILLION

EMPLOYMENT SEMINAR
Presented by
Jason L. Morris
November 19, 2019

SUMMARY OF WAGE AND HOUR
LAWS
Training for Supervisors and Managers
Employee Handbook
Personal Safety
Maintenance Policy & Procedures Manual
MSDS
Shop Safety – Tires / Lifts
Hazardous Materials Containment
OSHA
Preventative Maintenance Inspection
Service Intervals of fleet
DVIR Process
RO / Warranty paperwork requirements
AC repairs
Support Vehicle Maintenance
CHP Terminal Inspections
Additionally, we provide 12 hours of refresher training each year inclusive of OSHA requirements as well as require our technicians to attend manufacturer training sessions whenever they become available.

Managers and Supervisors
To achieve these goals, we must equip our first
and second- level managers with leadership skills
that they can use every day. Therefore, we have
undertaken a training process to help these
managers develop the skills they need. Every
supervisory employee receives “ Interaction
Management” training. This training develops the
skills they need to coach, develop, and lead others.

Managers receive ongoing quarterly training in
such areas as:

The foundation of leadership skills
Reinforcing effective performance
Coaching for success
Improving work habits
Resolving conflict
Improving employee performance
Using effective follow- up
Maintaining improved performance
Sexual Harassment
California Labor Laws
Health and Wellness
Developing and Nurturing a Successful
Safety Culture
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

O. Supervision
Daily Supervision
The Operations Supervisor’s primary responsibility is to monitor the daily activities of the Beach Cities Transit operation during all operating hours that the vehicles are on the road. Their responsibilities will include but not be limited to:

Knowledge of routes
Communicating instructions
Reviewing driver activity reports, informing management of customer/ driver issues
Interacting with drivers and passengers, responding to passenger concerns, Counseling and Training personnel
Monitoring service intervals
Can drive system vehicles if necessary
Service Monitoring
Daily service monitoring is an important ingredient that Transportation Concepts emphasizes with its staff to ensure maximizing the performance toward the system goal of 100 percent on time performance. Specifically, service roll out, shift change, the layover area, morning and afternoon peak traffic flow patterns, road observation and ride- checks are all focal points that our team is responsible for daily.

The focus of our Supervisory function is to ensure quality service is consistently delivery. The Supervisor will provide direct oversight of onthe-road operations. This individual will conduct road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on-time performance, vehicle cleanliness, and safe and courteous driving. Unobserved checks are observations of pick- up points performed on a random basis. The data from these random checks can lead to enhanced evaluation of service productivity and performance.

Additionally, our Supervisors monitor and report any bus stop issue, such as damaged or missing signs, graffiti or just needing some cleaning.

Operations Supervisors will be responsible for responding to passenger incidents, traffic accidents and road calls, as well as providing re-routing recommendations, as necessary.

Passenger feedback is also utilized as a tool to monitor on-time performance. Operators are required to report to dispatch if they are running behind schedule. However, it does happen that an Operator may neglect to inform the Dispatcher. However, when a passenger does call in and files a complaint, not only is the driver counseled but the information is noted and included in the data utilized for daily, weekly, and monthly reporting.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

We believe the Supervisory plan must be continuously revisited based upon community events and the external environment. Road supervision will be evaluated and adjusted as needed by the Project Manager, along with City staff input.

TC Accident/Incident Reporting
The following are the procedures in the event of an accident or incident:

Notify the City of Redondo Beach Transit Manager immediately of any accident or incident
Respond to any emergency or accident involving property damage, passenger injuries, or as requested by the City during or after the operational hours of the service
Report emergencies or incidents involving injuries, major damage, or media coverage to the City immediately after occurrence
Determine if employee post-accident drug and alcohol testing is required in conjunction with FTA guidelines
Complete internal accident/incident root cause analysis/investigation to determine cause and provide solutions to prevent reoccurrence.

Vehicle Break Down/ Road Call Procedures
In the event of a vehicle failure, Transportation Concepts will deploy an appropriate vehicle immediately to transport the passengers aboard the failed vehicle. Our goal is a 10-minute response time from the notification to departure from location. Our goal is to respond to the scene ASAP, however, at times this may be difficult depending on the location of the breakdown and traffic flow patterns at the time of the breakdown. The onduty Operation Supervisor or Dispatcher will be directed to proceed to the lot for immediate replacement if necessary.

Maintenance will respond to the downed vehicle. If the failure is not immediately repairable, the bus will be towed. A Road Call Report is used each time a vehicle must be exchanged due to a malfunction or a technical problem. The personnel attending the road call complete the pertinent information on the Road Call Report form and the form is signed and that information is submitted to our maintenance department.

Handling Operational Emergencies
Another element of our training is handling operational emergencies. In any transportation system, operational emergencies will occur. In general, Transportation Concepts believes that with thorough operator training and a high-quality preventive maintenance program, these emergency situations can be minimized.

The following is a brief overview of some proposed guidelines for handling emergency situations that may arise. Each situation is not covered in explicit detail for the purpose of this proposal, but enough detail is provided to show that the procedures are well thought out and appropriate.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

General Emergency Guidelines
In most emergency situations, driver attitude and initial response sets the tone for subsequent occurrences and the eventual severity of the situation. Ifthe driver panics and loses control of the situation, tensions are heightened, and damage may become greater than they otherwise would have.

Transportation Concepts attempts to prevent this from occurring in whatever emergency may arise. This effort begins with operator training. Emergency situations are documented, explained, and practiced in initial training sessions. Each documented emergency procedure begins with the instructions to remain calm.

To give the driver on the scene additional guidelines, emergency phone numbers are also kept handy on vehicles, in supervisor notebooks, and in dispatch. Each emergency procedure places the safety of the passengers first and addresses equipment, schedules, or other subordinate matters only after the safety of the passengers is secured. Additionally, we emphasize rapid on-route supervisory and emergency team response to the situation.

Emergency Evacuation of Vehicles
Drivers are instructed as to what circumstances (fire, heavy smoke, bomb threats, etc.) to evacuate the vehicle. The vehicle is pulled over, stopped, and turned off out of the flow of traffic, if possible. If not, steps are taken to ensure that passing traffic is stopped before evacuating. Passengers are instructed in a clear, calm tone as to what procedure to follow.

The driver remains on board the vehicle to supervise evacuation procedures. The driver then attends to the vehicle, if possible, without jeopardizing personal safety.

Exceptional care must be taken when transporting individuals who do not have the flexibility to evacuate themselves should an emergency occur.

Transportation Concepts’ Passenger Assistance Training covers critical items regarding driver duties during evacuations of vehicles or use of vehicles to evacuate people from other emergencies. The training program will stress how to evacuate people using mobility aid devices or who are mentally challenged. It will also include complete familiarity with the operating equipment and the use of safety-related equipment, including fire extinguishers, emergency exits and quick removal of straps.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

P. Safety, Security and Risk Management
Safety Policy and Awareness
The effectiveness of any program is dependent upon the existence of a clear direction.

This is particularly true in the areas of safety. Transportation Concepts has adopted a safety policy statement that declares the following:

Safety is the number one priority of our operations
Safety is everyone’ s Responsibility
All accidents/incidents and near misses are preventable All unsafe acts and conditions must be eliminated by everyone at work and at home
Safety is not simply another rule to follow, but a guiding principle.

Target Zero
As an organization, we are continually doing all we can to enhance safety awareness amongst our operating locations and strive for continued nurturing of our safety culture.

Beginning in 2017 we implemented a theme for our safety program “ Target Zero”. It is our goal to have zero accidents, incidents and near misses. This vision starts at the top and is driven down to every employee within the organization.

Since the implementation of Target Zero in 2017, our
company has recognized the following reductions in key
metrics of our prevention plan:
78% reduction in total injuries
89% reduction in litigated claims
81% reduction in direct cost associated with claims
What made PCI so incredibly successful is the result of several key factors:

Leadership Commitment to the risk reduction plan and their direct participation. Belief in the plan that specifically targeted the corporate identified risks Focus on stellar and methodical execution of the strategic risk reduction plans. This is a critical component in any plan. Without focus, even the best plans fail Innovative communications and technology were utilized. With a network of sites across the country and continued direct communication with employees, we increased employee confidence and trust. The communication model is one of the key components of an early and sustainable risk reduction model.

Recent Safety Accolades
Over this last year, our company has achieved the following accolades from some of the most well-known National and International Safety organizations :

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Finalist for the Green Cross for Safety Award of Excellence This award recognizes a corporation, coalition or
organization that was relentless in its pursuit of
safety.

Nominees for Safety Excellence should have:

Identified an obstacle to eliminating preventable
deaths or injuries
Developed a solution to the problem identified
Implemented the solution with significant
measurable results
Evaluated the solution and planned next steps
Recognized its value to the safety community and
planned steps to share with others
Invited Participant at the XXII World Congress on Safety and Health at Work 2021 Held every three years since 1955, the World Congress on Safety and Health at Work is a unique international Forum that brings together approximately 3,000 safety and health experts, decision makers from the field of social security and the public sector as well as employers' and workers' representatives from around the world to exchange ideas, research and best practices on highly topical issues in occupational safety and health.

Invited Participant at the 33rd International Congress on Occupational Health 2021 With the theme ‘ Sharing Solutions in Occupational Health: Locally, Regionally, Globally,’ ICOH 2021 brought together occupational health researchers, practitioners, and policy makers from around the world to share their collective knowledge about improving worker health and safety at the largest occupational health congress in the world.

Safety Wellness Program
In each of our operating locations, the local teams have embodied our safety principle and strive to involve all our employees in the building of this foundation. Some of the elements of the local safety wellness program include:

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Safety Messages broadcast via dispatch, on driver paperwork, or through our media program which is continually streaming in the driver’ s room on a flat screen TV
Tailgate sessions with small groups of employees to talk about safety in the workplace
Immediate communication of information regarding any location accident/ incident or near miss to all employees. Not only do we provide the information, but we also ask for their input on solutions to reduce or eliminate reoccurrence Facility Safety Inspections at each facility on a Quarterly basis Program to recognize and reward employees who bring solutions to management regarding potential safety hazards
Employee wellness program that focuses on eating healthy and an exercise program
Annual wellness contests that involve location teams that compete throughout the company. Focus is on eating right and exercising. Rewards are given to the top three placing teams
Mandatory Incident Calls with Corporate held weekly if needed to discuss any accident/incident/near miss that may have occurred the previous week. These are held each Thursday, and we celebrate when we have zero incidents each week by proclaiming that day “No Call Thursday.”
Mandatory weekly safety meeting call for all managers
Safe Work Habit Observations on 2 employees each week at every location Mandatory monthly safety meetings for all employees
Safety messages on pay stubs and through our payroll system Mandatory monthly ride checks by the management team, including our Operations Supervisor, Operations Manager as well as our Project Manager Quality assurance maintenance checks/ Audits by our Maintenance Manager Safety Monitoring
As a promoter of awareness, Transportation Concepts utilizes a thorough system of monitoring to review/record and guarantee the effectiveness of the Safety Program.

Drivers’ motor vehicle records will be monitored through the State of California’ s program, in which an updated MVR report is generated every twelve months, in addition, on- street observations are performed as well as paperwork reviewed. Observations are documented and serve to provide valuable feedback to the employees regarding their performance.

Safety performance is also monitored in the investigation, review, and subsequent retraining of each accident/incident or near miss. The result of the investigation is not only to decide on preventability, but more importantly it is designed to implement retraining and communication across the board to do all that is possible to prevent a reoccurrence. Although typical the definition of a preventable accident as one in which Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

the operator failed to do everything possible to prevent the accident, Transportation Concepts strives to take that further by applying that same definition to potential incidents or near misses as well. If an accident is deemed preventable, retraining is scheduled.

The combination of the implementation of a thorough safety policy, a recruiting and screening process that focuses on safety, a comprehensive training program, and monitoring system to record and identify performance, results in a genuinely safety- oriented company. The safety of the services
provided by Transportation Concepts is an acknowledgment of the success of the overall program.

Safety Incentive Program
Our company has in place an incentive program that promotes safety and rewards exemplary safety performance. Everyone responds to a benefit. Most of what we do is with the understanding that there will be benefit to our actions. Regarding vehicle accidents or a worker’ s compensation injury, a safety program establishes an incentive to be safe. It encourages each employee to do things the right way, which is the premise of our “Safety Culture.” A table reflective of our safety incentive program is included below:

Achievement Criteria Reward
Employee of the Quarter
Awarded to one driver at
location
This achievement is based on
three months of performance.

If all other criteria are met, the
manager must select the winner
based on who most clearly
exemplifies TC’s safety
philosophy for the period.

No accidents/incidents,
Perfect attendance
In proper uniform
No injuries
No valid complaints
No conduct violations
Select promotional items to be
presented by the Manager at the
monthly safety meeting
50 gift card presented
One Year Safe Driving Award
Awarded to each driver that
meets criteria
This achievement is based on
one year of performance.

No Preventable
accidents/injuries 100 gift card presented
One year Safety pin
Five Year Safe Driving Award
Awarded to each driver that
meets criteria over a 5-year
period
No Preventable
accidents/injuries 500 gift card presented
Five-year Safety pin
Safety Jacket
Security Plan
Transportation Concepts has developed and implemented a location specific System Safety and Security and Emergency Preparedness Plan (SSEPP) at the Redondo Beach BCT operation. This is a document that addresses all aspects of SSEPP and is in compliance with the FTA. Itis available for review if desired by the selection committee.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

SSEPP Training
Our System Security Awareness for Transit Employees course was developed in response to the need for front-line employee training in security and terrorism. Front-line employees and their immediate supervisors are very often the most effective means of preventing and responding to security-related incidents. To effectively observe and report information, employees need training that gives them the basic skill sets regarding where to look, what to look for and what to report. Their decisions and actions will determine the severity and extent of an incident.

Knowledge of what to do and more importantly, what not to do is vital to their safe and effective response. The course is primarily designed for employees who have direct contact with the public or the vehicles and facilities used by the public. However, it can be easily adapted for the larger universe of employees.

The goals ofthis course are to:

Define their role and responsibility in system security Recognize suspicious people, activities, packages, devices, and substances Observe and report relevant information
Minimize harm to themselves and others
New employees will receive System Security Awareness training as part of their Classroom training. Current employees will receive this training as part of their ongoing safety training.

The Security Incident Management for Transit Supervisors course addresses the fundamental skills of front- line supervision as well as the responsibilities involved in security incident management. The goals of this course are to:

Define the role and responsibility of a supervisor
Define and describe a supervisor’s duties as a security incident manager Identify the four phases of an incident
Describe the elements of Improvised Explosive Devices and Chemical-BiologicalRadiological incident management All supervisors will receive this Security Incident Management training as part of their ongoing supervisory training.

Risk Management Plan and Training
Risk reduction utilizes sensible measures in the workplace to protect our business, employees, and customers. Safety risk management and safety assurance are the key processes and activities for managing safety. Transportation Concepts has developed a comprehensive risk management plan that is comprised of the following:

Establishment of Risk Control Benchmarks / Goals
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Development of Risk Control policies and procedures
Regulatory audits, reviews, and monitoring of location risk mitigation efforts Training and development to ensure all management staff are well versed in assessment of safety risks
Review of location reporting/investigative information on a weekly basis with each local management team
Development and implementation of health and wellness program Development, implementation, and monitoring of Injury Illness Prevention Program
Development, implementation, and monitoring of Safety Management System SMS)
Ongoing Assessment of Risk and allocation of additional Safety Resources when needed
The overall goals of our Risk Management Plan:

Employee risk and incident reduction
Workers’ Compensation Cost Reduction
Improved Employee Wellness
Improved Employee Engagement in
Safety Plan
Customer Satisfaction Improvements
Employee Relations Improvements
Overall Balanced Score Card Result
Safety Risk Training
To manage the safety risks effectively and proactively at each operating location we must provide continual training for all our employees. This is accomplished through several methods:

Weekly Management Calls to collectively discuss the root cause and prevention of any accident/incident or near miss
Monthly Management Safety meetings to provide continued safety education and to provide an analysis of both company and location specific safety information to assess the safety risk potential consequences of hazards, both foreseen and unforeseen
Quarterly Management and Supervisory meetings to further “ drill down” on specific items determined to be of importance in achieving our goal of Zero Accidents/ incidents or near misses
OSHA Regulatory Compliance
SMS Compliance
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Q. Customer Service Training and Standards
Transportation Concepts believes providing excellent Customer Service has been the backbone of our operational success.

Transportation Concepts infiltrates the idea that our goal is to deliver exceptional customer service in all areas of our business. Our customers should experience customer satisfaction upon every interaction with any representative of our organization. As mentioned earlier, our program incorporates the following principles:

Teaching the importance of excellent customer service
Developing the operator’ s professional image
Establishing positive relationships with customers
Each employee is required to review customer service
principles and implement simple methods to ensure that they are projecting a positive image and providing a pleasant experience for those they encounter daily. The customer service theme is common throughout our proposal, but more importantly, it has been our standard operating principles in place at BCT. We continuously strive for customer service excellence and provide tools for our employees so that they can deliver exceptional customer service. Our objectives for the program are described below:

Understand who your customer is
Define exceptional customer service for that individual ( riding passenger, caller asking for information, caller requesting a ride, etc.

Identify the benefits of great customer service.

Recognize barriers to the delivery of outstanding customer service.

Demonstrate how to measure customer satisfaction levels and take corrective action if needed.

Learn techniques for dealing with angry or upset customers.

Develop a personal action plan to improve customer service skills.

Knowledge goes a long way toward the delivery of exceptional customer service. It is critical that each employee understand the service to include time points, directions, customer base, and BCT’s priorities and expectations. Each employee should have extensive knowledge as to how the system works and ifthey do not have an answer to the request at hand, provide a valid resource for the requestor.

Each employee will be coached on the value of effective communication and understanding that everyone communicates differently. Maintaining composure and kindness may be difficult sometimes but, in the end, it always pays off.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

The lesson "it's not what you say but how you say it" is one that takes some people years to learn. Our employees are coached on how to use language to its best advantage during customer interactions. Special emphasis is placed on learning to say " no" in ways that reduce conflict and eliminating phrases such as, " that' s not my job," and " I don' t know." Not all customers are easy to deal with. However, realizing that there are times when the attitude they come on the bus with or call on the telephone with has nothing to do with the person on the receiving end. Using case studies from other transit operations, participants will learn inthis discussion how to effectively interact with angry customers, complaining customers.

Transportation Concepts’ primary goal is to deliver exceptional customer service. If we fulfil all our contractual obligations, we should have extremely satisfied customers that experience a pleasant, safe, and timely ride, as well as expedience and professionalism if they call in for a reservation or need system information. Such concepts are a significant part of our day at Transportation Concepts. We emphasize the importance of these concepts and how they can assist inand out of the workplace.

Customer Service Programs
TC is committed to the continuation and maintenance of the highest level of customer service to customers of the BCT system. We have successfully capitalized on the same standards our company currently demands from all employees, especially those that interact with the public. TC has years of experience in managing transit operations.

Accordingly, when we supplement our experience with proper hiring and continued training, we are confident our employees will provide an environment that fosters a safe, efficient, courteous, and quality experience to each of the passengers that utilize the Beach Cities Transit service. A customized customer service training program for all employees ( service ambassadors) has been developed and will continue to be used with current employees as well as all new employees because of any turnover. Refresher training will be provided on an annual basis.

Our customer service philosophy will emphasize that this is the responsibility of each employee, and will include the following:

Professional Attitude – Wear specified uniforms that are clean and maintained. Be well groomed and ready to work at designated times and positions. Be calm, energetic, pleasant, and polite. Smile, make eye contact, and be committed to excellence.

Superior Customer Service – Go out of your way to meet customer needs, providing personalized service when appropriate. Work as an effective team member with an enthusiastic attitude. Be able to take direction with minimal supervision.

Effective Communication – Speak clearly and ina friendly tone of voice. Ask questions to clarify the customer’ s understanding and assist any special needs passengers. Seek bilingual assistance when necessary. Be an active listener and demonstrate attentiveness and sincerity.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Problem Solving – Handle and resolve demanding situations promptly. Be discreet, apologize to the customer or driver, and suggest solutions. Remain calm and notify a supervisor when necessary to keep a situation from escalating. Be a pro- active analytical person and anticipate potential issues.

Customer Comments and Resolution Approach ( Complaint Process) The Customer Service process includes the acceptance
and identification of customer comments,
investigations and response, tracking, and follow- up
observations of all our transportation operations.

Pro-active Customer Response Action Plan
All customer service feedback is responded to promptly
and courteously. Customer comments are received from
the following sources: telephone, written, personal
contact, and surveys. The objective of the customer
contact program is to be responsive to the needs of the public and to satisfactorily resolve each individual
complaint based on its merits, and to do so quickly.

Response to Complaints within 24 hours
Whenever possible, telephone complaints will be
managed at the time they are received; however, when
this is not possible, an investigation will be initiated into the established procedures and how our employee implemented these procedures. The opinion of the passengers will be considered carefully inresolving problems or disputes.

Acceptance of Customer Comments
TC will have overall responsibility in conjunction with BCT staff to follow up on all customer comments. Consequently, we propose working closely with all our drivers to ensure compliance within the guidelines developed collectively with BCT.

Identification Process
Utilizing the information on the Customer Comment
Form, TC personnel will identify the employee on
the subject trip. After confirming positive
identification of the employee, TC personnel review
the Incident Log to determine if any Bus Driver
reported any problems as well as use the GMV System to trace the history of on-time performance, ifthat is the issue.

In the event the information collected is inconsistent with the information on the complaint ( incorrect employee description, etc.) our personnel will investigate other possibilities. These possibilities may include the review of earlier and later trips and other information that may help identify the correct incident/ employee. If the identity is Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

indeterminable, the Operations Manager will attempt to contact the customer to verify the information on the form.

Customer Service Plan
TC draws upon its combined years of experience in developing effective customer service programs inclusive of our current location. The customer is the most important person in our business and the very reason we are in business. When they provide input, we listen to whether their input is a suggestion, complaint, or commendation. We take their input seriously and use this information to improve the service we provide.

To maximize customer satisfaction, we incorporate the following “customer rights”:

The customer receives prompt, friendly, courteous service, and accurate information.

The customer receives a smile and thank you.

The customer is treated with respect and dignity, care, and compassion.

The customer will be kept informed during service delays and handled with extra care
The customer will receive prompt answers to his/her questions.

We achieve this goal by promptly following up on any customer feedback. Suggestions, as well as complaints, are especially useful in upgrading our quality of service. All comments are responded to promptly and courteously.

Review of Employee Performance
The Project Manager maintains a file for each employee. This file includes a copy of any previous customer comments involving the employee. The file also includes any follow-up with the respective employees, including disciplinary actions received regarding customer service issues. In addition to the customer comment file, the Project Manager reviews the employee history. The employee history includes " coaching" ( positive and/or negative), disciplinary actions and other performance indicators of the employee. Depending on the nature of the comment, the Transit Manager may also review, with the company, personnel files, and training records.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

R. Reservations System and Dispatch Plan
Reservations System
Transportation Concepts has considerable experience in both “ off the shelf” systems, such as Route-Match and Trapeze, as well as location specific customized computerized reservation/ dispatch systems. 10 years ago, we implemented a computerized reservations software system that aligned with our vision to improve ridership productivity while enhancing reporting characteristics. The system was called “ Simpli Transport.” This dispatch software has been used in conjunction with mobile tablets in each of the WAVE vehicles.

Recently the manufacturer of the Simpli Transport system opted to no longer provide technical support. So, over the last several months we have sought out a comprehensive product that would meet the needs of the BCT system as well as be that of an improvement over our past system.

We have selected TripMaster, a CTS software product
and are in the process of implementation, with the
anticipated “ go live” date of December 1st, 2024. The
following is an outline of this new reservation
scheduling system.

CTS Software offers a full suite of scheduling, dispatching, billing, and reporting software for the NEMT and paratransit industries. TripMaster, their flagship product, stands alone as a complete solution, which also offers optional modules to help BCT reach the next level of service to ridership.

Automated Scheduling
TripScheduler is key to the on-time performance your
passengers deserve. It is designed with efficiency in mind by generating schedules that decrease vehicle miles and drive time. With CTS Software’ s TripScheduler, you will confidently create realistic, accurate schedules.

Make every day a good day when you:

Meet your organization’ s unique needs with customizable scheduling settings Minimize drive time and fuel consumption
Decrease – or eliminate – manual
scheduling headaches
Provide optimal customer service with
on-time performance
Stay within ride capacity while meeting
individual mobility needs
The TripScheduler platform is like no other in
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

the NEMT & paratransit industry. Creating a data-driven approach has allowed our customers to easily compare statistics to track efficiency while scheduling rides. Some of our other features include:

Efficient batch schedule an entire’ s day ride load at once Customize settings to meet your scheduling requirements Reservation Management
CTS Software sets the industry standard with our intuitive scheduling process, and TripMaster revolutionizes how you build reservations. Your staff can create recurring and demand response- reservations with equal ease. The flexible, scalable system empowers you to make reservations the same day or up to an infinite day inthe future.

One- screen schedule control
Rely on one main screen as a dispatching hub
Make on-the-fly changes to rides and routes
View maps of rides and routes
Pull up on-screen tracking of all vehicles
Dramatically decrease dispatcher-to-driver radio chatter Flexible, intuitive, on-demand reservations at your command Efficient Reservations = Happy Dispatchers
Our intuitive dispatcher dashboard allows users to complete reservations and make changes quickly, so you can work while on the phone with riders.

Other Key Features Include:

Web- based – connect from anywhere!
Create detailed custom reports at no
charge
Mobile Data Terminals
Ensure safety & reliability for each fleet vehicle with ease.

TS Software’ s ParaScope app connects the road with the office, helping drivers and dispatchers communicate safely and efficiently. Because ParaScope displays the driver’s trip manifest electronically, trip information is updated in real time, and data such as pickup and drop-off odometers and times are captured immediately. Built-in GPS assists drivers navigating from one stop to another.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

ParaScope includes:

Electronic manifests/ trip sheets
Electronic vehicle inspections
Real- time data captures actual times and odometers
Instant schedule updates
Safer messaging between drivers and dispatchers
Vehicle tracking on standalone maps
Electronic signature capture
Automated Vehicle Location
View your entire fleet’ s complete stats down to the minute Vehicle tracking with a standalone map display is essential for efficiency. Seeing your entire fleet’s current location, speed, and capacity is only the beginning; you can also view tracking history of your vehicles down to the minute, giving you the knowledge you need for reporting, incident tracking, and planning. Real-time dispatch updates and data collection give you greater oversight of those last- minute schedule changes.

TripMaster’ s AVL brings you
A standalone visual display of your vehicles’ attributes and driver behavior Color coding to determine on-time performance
Visual history of your vehicles’ route and speed
Overlay location identifiers for real- time dispatching Mapping
Routes are always up-to-date and accurate
TripMaster’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical information.

Comprehensive solutions include:

Visual displays of rides and routes
Turn- by-turn directions
Drive time and mileage calculations
Quarterly map updates
Satellite view of locations while scheduling
rides
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Stay on track & on time
With accurate real-time data, drivers have access to the most accurate listed and turn- byturn directions possible. Accurate mapping allows you to create precise custom reports for drive time and mileage.

Reporting and Billing
CTS Software has the most detailed reporting and billing engine in the industry. You can customize unlimited reports yourself to reflect billing or regulatory requirements or get one-on-one help from our support staff at no extra cost. Reports include data from a wide range of management, finance, planning, and customer attributes. All reports, bills, and manifests are exportable to multiple formats.

Know your numbers
Powerful, time-saving report builder
No complicated queries
Free custom development of all mandatory state and federal reports Unlimited access – really!
No- shows cost you time and money. TripReminder, CTS
Software’s integrated voice response system, developed to complement TripMaster software, automatically contacts your passengers the day before and/or day of their scheduled ride with customizable notifications. TripReminder drastically reduces load time, no- shows, and everyone’ s frustration. As a bonus, our system uses internet-based calling, leaving your phone lines free.

Call ahead to get ahead:

Improve customer experience and satisfaction
Decrease no-shows
Cut back on wait times
Keep your phone lines free
Eliminate manual calls
Taking phone calls for reservations is a major time investment for your dispatchers. Cut down on phone traffic by enrolling your riders in the TripMaster TripPortal, an online rider app that allows them to easily manage ride requests from their computer or smartphone. You can also enroll Rider Delegates, people from assisted living facilities, hospitals, group homes, or similar organizations, who can make ride requests on behalf of riders. The result? Happier dispatchers and better customer service
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Dispatch Plan
Fixed Route Dispatch
Transportation Concepts will continue to use the BCT provided Computer-Aided Dispatch system /Automatic Vehicle Location system, along with a Real- time Passenger Information System through GMV Innovating Solutions.

Computer-Aided Dispatch Systems ( CAD/AVL) are
the meeting point between passengers' expectations
for convenient mobility and reliable, real-time
information and operators' objectives for boosting
customer loyalty while reducing operating costs. The
Computer- Aided Dispatch system provides our
Dispatchers and Staff with a detailed, real-time
picture of the BCT vehicles on route. This is shown
on a map on the computer screen in real time and allows the dispatcher/staff to not only identify and address issues as they occur but puts operations in control of service. It also allows the Dispatcher to provide passengers with more accurate estimated bus stop arrival times by showing the actual location, assignment status, and on-time performance or headway adherence of every vehicle and every stop, as well as tracking and reporting of on-time performance.

Mobile Data Terminal
The GMV system puts the information that our drivers need right in their hands. Using mobile tablet devices with internet access, the drivers can log into MDT and be able to
communicate in real- time with dispatchers.

The MDT will display their real-time
schedule/ headway adherence, a map view
with current location, and relevant service adjustments, inclusive of deviated trips that are scheduled.

Real- time decision making, and monitoring allows the operator to improve the service performance by allowing them to monitor their own on-time performance right along with the Dispatcher.

Real- Time Passenger Information System
The system will provide customers with accurate information on the BCT routes along with arrival time prediction. The real-time information suite will integrate with Transit App, Google Maps and Apple Maps for the end user. This will not only reduce the “ where is the bus” calls received by the dispatcher; it will better allow the passenger to plan their time more efficiently.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

GPS Units
Each of the buses has GPS units installed. Additionally, we have installed GPS units in all support, supervisory, and maintenance service trucks. This allows our team to better manage the overall system, thus improving customer service as well as enhancing emergency response management.

Vehicle Network Gateway
The GMV hardware network system / ITS
Suite system includes the following:

Automated Voice Annunciator
Interior LED for AVAS Visual
Announcement
Destination Sign Integration
Interactive Reporting and Analytics Platform
The ability to generate accurate reports when you
need them is vital when running an efficient
transportation service. GMV offers best- in-class
reporting and analytics solutions, including both
pre- existing reports and dashboards as well as
customized reports to meet the specific needs of
the BCT.

To operate this service effectively, Transportation
Concepts will continue to provide Dispatch coverage
during all hours of operations with 2 FT and 2 PT
Dispatchers. Our Operations Supervisors and Operations
Manager will provide back up as necessary. This allows
coverage during all operating hours of the BCT
operation
Our approach to effective supervision focuses on safe
and effective operations primarily considering
headways, quality assurance, and a 10- minute response time goal ( relative to on- street response).

Expectations - The focus of our Dispatch operation is to consistently ensure the highest level of quality service delivery. The responsibilities of this position are critical in the overall service provision. It is fundamental to ensure that dispatch has a clear understanding of associated duties.

Over the years we have taken great care of getting to know all many of the passengers that use the BCT services. The passengers range from the business commuter to the elderly, Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

and many that suffer from physical, congenital, and psychiatric disabilities to name a few. Should a member of the public contact our dispatch staff, the highest level of customer service will be given, regardless of the demeanor of that passenger calling.

Additionally, our dispatchers are all cross trained to drive both modes of service (FR and DAR). Being cross trained and able to drive the service on occasion provides our dispatchers with an impressive understanding of the service and ability to better schedule, knowing how long it takes to load wheelchair passengers, assist the elderly, and scheduling the proper time for drivers to ensure good on-time performance.

Each Dispatcher will be highly proficient in the operation of our computerized reservations system along with the proper use of a radio system. Each employee in the office ( including the Project Manager and Operations Manager) has direct experience with the reservation system as well to provide further support for the dispatch center.

The person on duty in Dispatch is responsible for
coordination and communication with vehicle
operators in addition to taking ride requests from
passengers and answering the customer information
line. The purpose of dispatch is to take reservations,
schedule rides, communicate daily bus assignments,
late pull-outs, detours, and other issues that could
potentially affect service. In addition, this person is responsible for monitoring and verifying all the driver information that is input for the generation of monthly reports. For this reason, it is critical that this individual understands the service, the service area, have knowledge and ability relative to the technology associated with the system, and understand what is logical when reviewing a report. Each employee should have a keen awareness and understanding of the operation and all associated requirements.

The Dispatcher is also responsible for making sure all work is assigned timely, in accordance with the CBA rules and procedures governing the assignment of work and overtime. This individual ensures Operators are in proper uniform, are fit for service, have the proper credentials, and are prepared to carry out their daily assignment. Part of this function includes working to ensure that pre- and post- trip inspections are thoroughly performed and that only vehicles in a proper state of readiness are released into service. Dispatchers also coordinate with the maintenance department for preventive/unscheduled maintenance and follow up to ensure that maintenance issues are addressed.

Dispatch Radio System
Over the last several years Transportation Concepts has used the Kenwood NX-3820HGK 2-way radio system. Over time, we have experienced some challenges related to poor reception in specific areas. Moving forward, we are proposing to upgrade our radio system to the ESChat Broadband Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

push to talk” (PTT) radio system. This system incorporates reliable and secure voice communications with Bluetooth capability, multimedia messaging, location tracking and mapping. The phone units will be secured within the driver compartment of each BCT vehicle. It would be our plan to replace the 2-way system with the ESChat Broadband PTT system upon contract award.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

S. Methodology for Assessing On Time Performance
Transportation Concepts has been utilizing several methods to assess the on-time performance ( OTP) of the BCT operation.

Fixed Route:

OTP is measured by taking two different approaches: Dispatch monitoring and supervisory point checks.

Dispatch Monitoring
Utilization of the Computer Aided GMV system allows monitoring of the routes performance in real- time. Anytime a route is running off schedule, the dispatcher communicates with the drivers.

Supervisor Monitoring
The operations supervisors conduct OTP surveys during each shift. They will observe the driver/route, usually at one of the key time points, although it is randomly changed daily so the drivers are not aware of the locations that they are being monitored. Additionally, the supervisors are provided with a tablet to monitor the GMV system and are required to proceed in real time to address any late or early buses as needed. The supervisor is required to document and report a minimum of ten ( 10) time point checks on each route daily Statistical information is recorded into the GMV Syncromatics system and is automatically calculated to determine the OTP daily, weekly, and monthly for each operating route and combined.

Dial-A-Ride:

OTP performance is generated through our computerized dispatch system as well as supervisor observations.

Computer Dispatch System
OTP is measured using 100 percent of the computerized dispatch systems information. The driver provides the arrival and drop off time by pushing a button on their Mobile Data Tablet. This information will be provided through the reporting capabilities of the TripMaster system.

Supervisor Observation
The operations supervisor will conduct unobserved checks on each dial a ride driver. The intent is to observe when the driver arrives at a pickup or drop off and compares this to the data received from the dispatch system. It also provides the opportunity to assess how the driver operates the vehicle and their interaction with the passengers.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Experience with Real-Time Information Systems
Transportation Concepts has had close to 15 years of direct experience utilizing real- time information systems for other clients and have partnered with each client in the selection and implementation process of each of those systems and have implemented GMV Syncromatics in several other transit operations, including BCT. Other past systems we have experience with include:

NextBus
RideSystem
Transloc
Swiftly
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

T. Fare Collection and Reconciliation
Fare Collection
Farebox procedures at Transportation Concepts
have been carefully developed and tested. We
guarantee the integrity of the collection process
and the transfer to the selected financial
institution. We will provide the City of Redondo
with reports relating to daily ridership and actual
cash collection data.

Our revenue collection and reconciliation
procedures are designed to minimize the potential
for abuse. / this is in response to our responsibility
to safeguard our client’s financial assets.

Our system as described below is based upon the
principles of limited access, specific individual
accountability as well as team responsibility of monies prior to deposit. We will monitor daily fare collection activity from the route operator through transfer to the bank by way of armored car transport. Should reconciliation identify losses we will act immediately to identify the source of the loss and apply appropriate measures to correct the situation.

Fares are charged to passengers as specified by the City of Redondo Beach. All revenue is to be controlled and accounted for in accordance with standard cash handling, fare retrieval and accounting practices. Periodic audits are conducted and analyzed for validity of process. Any shortfalls are addressed and adjusted, as necessary.

Farebox procedures are described below:

Sign-In
Each vehicle will be equipped with a Diamond type farebox provided by the City. The vault associated with the farebox/bus number is recorded so that revenues for each specific bus can be reconciled with the assigned driver’ s trip sheet. All revenue collecting, except for transfers, is processed through the farebox.

Security Key Control
Key control will be the responsibility of the Project Manager. Vault keys will be stored in a safe. Only the Project Manager and the Dispatcher will have access to the vault keys. No vault keys are permitted to be taken off property.

Dropping Vault /Securement
Bus pulls up to designated areas as marked
Driver opens doors to allow removal of vault
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Dispatcher removes vault in the presence of driver
Vault must always be dropped in front of the driver
Vault is secured in the safe located inthe Dispatch Center There must always be dual custody when moving fareboxes At all times, a vault log must be updated with the bus # and vault # At closing, the keys must be locked away inthe safe
No Deviations from this procedure are allowed at any time. Deviating from this procedure will result in disciplinary action
Vault Security
Vaults will be secured in the safe for count the next morning. If only one vault is available, that vault will be emptied at the end of each service day and monies from each vault will be placed in its own bag and labeled. Once the vault is emptied it is placed safely and securely back into the vehicle. The bags will be put into the safe for the night.

Each morning, the monies will be counted in the Dispatch room in the presence of management staff along with a camera system recording the individuals and coordinated for pickup by the armored car service. The Project Manager will be held accountable for reconciliation.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

U. Data Collection, Record Keeping and NTD Reporting
Quality Control and Reporting
The Dispatcher must utilize several tools to be effective and for accountability purposes.

Some of the tools used are described below:

Daily Dispatch Log
This sheet is used to record ALL activities that pertain to the dayto-day activities indispatch.

Itis used for tracking and recording ALL activities and incidents for the purpose of follow up and checks and balances.

The system works on “ PROBLEM and ACTION CODES “.

This is a list containing the most reported problems and offers the ability to add others.

As with the problem list, there is a list of action codes.

These codes explain how you handled the problem.

Daily Service Report
This report recaps the amount of service time lost on a particular route and block and the reason for it.

It also shows if and what supervisors had to drive.

Time loss needs to be put down inhours and minutes format We will continue to provide reports that comply with NTD reporting requirements. All reporting documents will continue to be produced accurately and in a timely manner monthly as required. TC utilizes a basic “check and balance” system to ensure validity of all reporting. The raw data is collected because of employees in the field. Each report submitted must concur with the coinciding “actual operating data.” Daily and Monthly Operations Reporting
Transportation Concepts’ Vehicle Operators will record
their daily operations on a daily Driver Trip Sheet.

These Trip Sheets will be turned into the Dispatcher at the end of their shift. The Dispatcher will perform a
review of the Trip Sheet when it is turned in to ensure that all the primary information is recorded.

Subsequently, the information from the Trip Sheets will be entered into an Excel spreadsheet by the staff. All the information from the Trip Sheets will be entered into
the spreadsheet within three days of service and will be available for City review within five days of service.

At the end of each month, Transportation Concepts will also prepare a Monthly Operating Report that will include information on all the Operating Data as required or desired by the City of Redondo Beach. This report will be submitted to the City on or before the 11th of the month, pending final TAP reports from the City. An example of our MMR is included at the end of this section.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

National Transit Data Base Reporting ( NTD)
As a contracted operator of public transit services TC reports operating statistics to clients and agencies who directly report to NTD. The following is a sample of the procedures and reporting areas that are typically reported by TC. With each specific operation the reporting parameters and data may be different.

NTD Operating Statistics
Ridership by the number of Unlinked Passenger Trips
Total Vehicle Miles
Vehicle Revenue and Non- Revenue Miles
Total Vehicle Hours
Revenue and Non- Revenue Hours
Type of Vehicle and Service Mode
Number of Vehicle Trips
Farebox Collection
Incidents and Accidents
ADA Stats; Mobility Aids, Attendants, Lift Boarding
Passenger Complaints
BCT Specific Ride Statistics
Fare Media Collection
Location statistics
Detour and Delay Information
Bicycle Boarding
Passenger Statistics
NTD Sampling Plan directed by the City of Redondo Beach Method selected by City Staff
As defined by NTD Sampling Plan Manual
Separate sample statistics and reporting
Cross checking of data for Quality Assurance
Transportation Concepts will continue to comply with and provide the City of Redondo Beach with all required NTD reporting documents and information. To ensure that this important function is completed accurately, Transportation Concepts continually sends representatives to training sessions presented by the FTA on the NTD reporting systems. These programs are presented periodically by the FTA and provide both a valuable training session on the completion of the reports, as well as providing the opportunity to create a direct contact with an FTA representative. Transportation Concepts is well versed in the requirements of NTD reporting and can be counted upon by the agency to address this key area in an accurate and timely manner.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Other Required Reports
Transportation Concepts will submit reports on a weekly and monthly basis to include a summary of significant achievements and challenges, as well as recommended solutions or action plans to enhance situational issues based upon agency needs. Reports will include but not be limited to hours and miles, accidents/incidents, complaints and commendations, vehicle maintenance repair and PMI tracker, drug, and alcohol testing ( quarterly), and dispatch logs ( if requested). All statistical information as required by the City and the FTA will be incorporated into a weekly or monthly summary.

Monthly Management Report and
Invoice
Month of: August 2024
Prepared by: Brett Baum
12 Mauchly Building I
Irvine, CA 92618
August, 2024
APPENDIX:

Table of Content 1 Mileage Report
Narrative Summary 2 Preventive Maintenance Information
Invoice 3 CNG Tank Cert. Log
Summary Management Report 4 Tripper Buses Report
Complaint Tracker
FIXED ROUTE: Complaints by Month
102 Ridership/ Fares FR-1 Complaints by Line
109 Ridership/ Fares FR-2 Road Call Report
Combined Fare Numbers FR-3 Collision / Incident Log
Fixed Route Hours & Miles FR-4 Service Interruption Log Fixed Route On Time Performance FR-5 Fixed Route Pullouts Fixed Route NTD FR-6 Major Repairs
Fixed Route Year to Date FR-7 Bus Washing Report
FTE Hours- to follow
WAVE: Employee Seniority List
WAVE Management Summary DAR-1 DAR Fuel Report
Ridership DAR-2 FR Fuel Report
Fares DAR-3 Sectran Security Invoice
Service by Day of Week - Hours & Miles DAR-4 AireSpring. com Denials, Cancels & No-Shows DAR-5 TelePacific
WAVE On Time Performance DAR-6 Summer Camp Tripper Log
WAVE Productivity DAR-7
WAVE NTD DAR-8
WAVE Year to Date DAR-9

TABLE OF CONTENTS
12 Mauchly, Building I Invoice #:

Irvine, CA 92618 Contract #
949) 753-7525 Invoice Date:
949) 753-7526 - FAX

CITY OF REDONDO BEACH

BEACH CITIES TRANSIT
1922 ARTESIA BLVD.

REDONDO BEACH, CA 90278
Attn: Diane Amaya
Interim Transit Manager
Location # 516 Redondo Beach
Contract Service for City of Redondo Beach for the month of: August, 2024 Number of Days Service Hours Billing Rate Amount
WAVE Dial - A - Ride Service Hours: 31 636.22 $ 50.27 $ 31,982.78 Fixed Route Service Hours:

Service Hours for Line 102: 31 1,112. 39 $ 50.27 $ 55,919.85 School Tripper Hours for Line 102: 8 47.92 $ 50.27 $ 2,408. 94 Service Hours for Line 109: 31 1,737. 90 $ 50.27 $ 87,364.23 Total FR Hours 2,898. 21 $ 145,693. 02
Monthly Fixed Cost $ 107,124. 44
3,534. 43 $ 284,800. 24
Out of Contract Service for City of Redondo Beach
Sectran Security Inc. $ 873.74
Inv. # 24081910
Billback phone lines ( see attached statements)
Airespring - (310) 371-5200 BCT $ 486.40
Inv. # 188075704
TelePacific TDD Line
Inv. # 181100280- 0 $ 78.95
GRAND TOTAL OOS HOURS $ 1,439. 09
Expenses
Summer Camp Trips 10.97 $ 50.27 $ 551.46

0.00 286,790. 79
Brett Baum
Director of Operations

GRAND TOTAL
Thank you,
516-08-2024
September 12, 2024
Total for BCT and WAVE Services
Out Of Contract Service Hours
12 Mauchly Building I, Irvine, CA 92618
Total
Passengers
Total
Revenue
Hours
Revenue
Miles
Ridership /
Rev Hour Collected Fares
Farebox
Recovery
per
Passenger
On-Time
Percentage
Of
Operating
Days
102 9,075 1,160.31 9,590 7.82 $ 3,514.06 $ 0.39 95.73% 31 109 13,787 1,737.90 21,099 7.93 $ 7,428.89 $ 0.54 90.43% 31 Total 22,862 2,898.21 30,689 7.89 $ 10,942.95 $ 0.48 93.21% Total
Passengers
Redondo
Beach
Passengers
Hermosa
Beach
Passengers
Satellite
Passengers
Revenue
Hours
Passenger /
Rev Hour
Farebox
Recovery
per
Passenger
On-Time
Percentage
Revenue
Miles
Of
Operating
Days
877 574 132 171 636.22 1.38 $ 0.96 95.44% 4,896 31

HOURS MILES HOURS MILES HOURS MILES HOURS MILES
102 23.05 0 4.95 0 3.48 0 31.48 0
109 62.83 162 10.00 26 7.31 22 80.14 210
TOTAL 85.88 162 14.95 26 10.79 22 111.62 210

HOURS MILES HOURS MILES HOURS MILES HOURS MILES
TOTAL 24.00 0 2.05 0 0.30 0 26.35 0

FR FUEL SUMMARY REPORT
WAVE
Dial a
Ride

SUMMARY MANAGEMENT REPORT
August 2024

FIXED ROUTE SUMMARY

WAVE - DAR SUMMARY

TOTAL PSI
361,800
689,800
1,051,600

DAR WAVE FUEL SUMMARY REPORT

W/DAY SATURDAY SUNDAY TOTAL
341,200

W/DAY SATURDAY SUNDAY TOTAL TOTAL PSI
Total Pax REG CASH SENIOR &

DISABLED GENERAL BCTSTUDENT
BCT
SENIOR
BCT

DISABLED FREE W/ C EZ ASI STORED IAT INTRAAGENCY BCT FARE TAPSCANS

COLLECTED
FARES

PROJECTED

FARES DIFF
Date $ 1.00 $ 0.50 PASS PASS PASS PASS PASS ACCESS VALUE TRFR BLUE COUNT Thursday 1-Aug 270 81 30 0 7 11 0 18 0 5 5 64 44 5 0 123 $ 96.90 $ 96.00 $ 0.90 Friday 2-Aug 321 86 34 33 3 6 2 12 0 7 6 82 31 16 3 145 $ 104. 89 $ 103. 00 $ 1.89 Saturday 3-Aug 198 62 26 0 0 2 0 20 0 7 14 43 21 3 0 88 $ 75.35 $ 75.00 $ 0.35 Sunday 4-Aug 131 42 19 0 0 0 0 11 0 2 3 39 15 0 0 59 $ 52.01 $ 51.50 $ 0.51 Monday 5-Aug 282 89 46 2 5 24 0 10 0 4 7 70 17 8 0 106 $ 115.25 $ 112.00 $ 3.25 Tuesday 6-Aug 272 78 54 1 6 14 1 6 0 4 12 73 18 3 2 112 $ 107. 14 $ 105. 00 $ 2.14 Wednesday 7-Aug 292 88 48 0 7 5 0 20 0 4 12 80 21 7 0 124 $ 112.30 $ 112.00 $ 0.30 Thursday 8-Aug 259 92 38 0 6 9 0 6 0 2 12 69 22 3 0 108 $ 112. 30 $ 111. 00 $ 1.30 Friday 9-Aug 300 100 41 0 11 11 0 10 0 6 13 78 24 4 2 127 $ 121.25 $ 120.50 $ 0.75 Saturday 10-Aug 161 50 25 3 1 1 0 12 0 1 3 29 32 4 0 69 $ 63.73 $ 62.50 $ 1.23 Sunday 11-Aug 154 50 15 0 1 2 0 10 0 0 5 40 25 6 0 76 $ 59.11 $ 57.50 $ 1.61 Monday 12-Aug 256 88 46 2 5 5 1 13 0 2 5 54 30 5 0 96 $ 113. 08 $ 111. 00 $ 2.08 Tuesday 13-Aug 266 81 42 1 16 6 4 10 0 3 12 56 27 8 0 106 $ 103.06 $ 102.00 $ 1.06 Wednesday 14-Aug 265 81 51 1 17 14 2 16 0 4 11 51 14 3 0 83 $ 108. 00 $ 106. 50 $ 1.50 Thursday 15-Aug 310 101 55 0 18 10 0 21 0 3 20 54 26 2 0 105 $ 132.25 $ 128.50 $ 3.75 Friday 16-Aug 235 74 43 0 7 10 1 12 0 4 12 51 16 5 0 88 $ 95.51 $ 95.50 $ 0.01 Saturday 17-Aug 178 63 38 2 4 7 1 13 0 4 3 24 15 4 0 50 $ 82.58 $ 82.00 $ 0.58 Sunday 18-Aug 131 43 24 0 3 0 0 11 0 1 0 34 12 3 0 50 $ 55.15 $ 55.00 $ 0.15 Monday 19-Aug 250 86 38 4 11 10 3 10 0 0 16 53 17 2 0 88 $ 106. 64 $ 105. 00 $ 1.64 Tuesday 20-Aug 249 71 52 0 10 9 1 3 0 4 13 62 15 7 2 103 $ 99.74 $ 97.00 $ 2.74 Wednesday 21-Aug 436 151 50 0 111 6 0 21 0 3 7 62 22 3 0 97 $ 176. 74 $ 176. 00 $ 0.74 Thursday 22-Aug 497 164 60 2 156 6 1 19 0 2 7 57 17 6 0 89 $ 196.10 $ 194.00 $ 2.10 Friday 23-Aug 436 153 53 1 107 10 2 13 0 6 6 56 22 6 1 97 $ 180. 58 $ 179. 50 $ 1.08 Saturday 24-Aug 185 53 42 4 1 6 0 25 0 1 3 33 16 1 0 54 $ 77.47 $ 74.00 $ 3.47 Sunday 25-Aug 93 35 14 0 0 2 0 17 0 0 1 12 8 4 0 25 $ 44.60 $ 42.00 $ 2.60 Monday 26-Aug 474 149 41 0 160 13 7 14 0 6 3 57 22 2 0 90 $ 171.45 $ 169.50 $ 1.95 Tuesday 27-Aug 515 170 42 3 171 11 8 18 0 1 8 54 21 6 2 92 $ 195. 17 $ 191. 00 $ 4.17 Wednesday 28-Aug 542 159 52 2 196 9 2 30 0 9 15 54 10 4 0 92 $ 187.43 $ 185.00 $ 2.43 Thursday 29-Aug 505 134 44 7 179 9 0 29 0 7 13 51 28 4 0 103 $ 158. 48 $ 156. 00 $ 2.48 Friday 30-Aug 457 129 42 4 164 14 1 17 0 4 6 53 20 3 0 86 $ 152.92 $ 150.00 $ 2.92 Saturday 31-Aug 155 43 26 2 1 4 1 13 0 3 4 33 22 3 0 65 $ 56.88 $ 56.00 $ 0.88 7,689 2,405 1,002 63 1,373 222 36 328 0 90 221 1,341 484 112 12 2,260 $ 2,947. 18 $ 2,906.00 $ 41.18 877 271 157 11 7 20 2 83 0 16 27 162 106 15 0 326 $ 356.01 $ 349.50 $ 6.51 509 170 72 0 4 4 0 49 0 3 9 125 60 13 0 210 $ 210. 87 $ 206.00 $ 4.87 9,075 2,846 1,231 74 1,384 246 38 460 0 109 257 1,628 650 140 12 2,796 $ 3,514.06 $ 3,461.50 $ 52.56 City receives money from Metro for "Stored Value" transactions. Passengers do not pay at the time of boarding the bus.

FIXED ROUTE - RIDERSHIP AND FARECOUNT REPORT - LINE 102 August 2024
Grand Total
Total Weekday
Total (Sat)
Total ( Sunday)
FR-1
Total Pax REG CASH SENIOR &

DISABLED

GENERAL
PASS
BCT

STUDENT
BCT
SENIOR
BCT

DISABLED FREE W/ C EZ ASI STORED IAT INTRAAGENCY
BCT

FARE TAP SCANS COLLECTEDFARES

PROJECTED

FARES DIFF
Date $ 1.00 $ 0.50 PASS PASS PASS PASS ACCESS VALUE TRFR BLUE COUNT Thursday 1-Aug 548 244 87 1 0 9 4 25 0 11 14 98 46 7 2 178 $ 290. 38 $ 287. 50 $ 2.88 Friday 2-Aug 543 259 80 0 1 5 0 33 0 11 17 89 45 3 0 165 $ 301. 70 $ 299. 00 $ 2.70 Saturday 3-Aug 291 109 41 0 0 6 0 36 0 1 7 60 27 4 0 99 $ 130. 29 $ 129. 50 $ 0.79 Sunday 4-Aug 266 131 36 0 0 2 0 23 0 4 1 45 16 8 0 74 $ 151. 92 $ 149. 00 $ 2.92 Monday 5-Aug 501 196 71 0 0 3 0 43 0 11 8 107 55 7 0 188 $ 233. 58 $ 231. 50 $ 2.08 Tuesday 6-Aug 580 276 82 0 0 5 0 29 0 17 8 64 90 8 1 188 $ 319. 30 $ 317. 00 $ 2.30 Wednesday 7-Aug 531 204 74 1 1 7 3 25 0 10 11 116 71 8 0 216 $ 242. 52 $ 241. 00 $ 1.52 Thursday 8-Aug 518 230 78 0 0 3 0 32 0 11 11 102 48 3 0 175 $ 274. 61 $ 269. 00 $ 5.61 Friday 9-Aug 570 265 102 0 4 3 0 24 0 11 1 101 53 6 0 172 $ 318. 39 $ 316. 00 $ 2.39 Saturday 10-Aug 327 176 24 0 0 7 2 22 0 6 6 63 16 5 0 96 $ 189. 59 $ 188. 00 $ 1.59 Sunday 11-Aug 282 141 28 0 0 6 3 14 0 1 1 61 23 4 0 90 $ 157. 20 $ 155. 00 $ 2.20 Monday 12-Aug 486 205 70 22 5 3 0 24 0 10 4 100 40 3 0 157 $ 248. 90 $ 240. 00 $ 8.90 Tuesday 13-Aug 548 258 69 0 2 7 0 37 0 11 6 106 46 6 0 175 $ 293. 36 $ 292. 50 $ 0.86 Wednesday 14-Aug 482 214 68 0 0 7 3 24 0 7 6 97 52 4 0 166 $ 257. 01 $ 248. 00 $ 9.01 Thursday 15-Aug 489 212 80 2 0 3 1 26 0 6 8 93 54 4 0 165 $ 251. 73 $ 252. 00 -$ 0.27 Friday 16-Aug 520 243 81 0 3 2 0 36 0 6 6 93 46 4 0 155 $ 293. 14 $ 283. 50 $ 9.64 Saturday 17-Aug 346 142 46 0 7 6 2 45 0 7 4 61 21 5 0 98 $ 205. 35 $ 165. 00 $ 40.35 Sunday 18-Aug 287 140 35 0 0 6 5 23 0 1 2 49 21 5 0 78 $ 122. 54 $ 157. 50 -$ 34.96 Monday 19-Aug 421 192 61 0 0 3 0 17 0 7 1 92 47 1 0 148 $ 222. 64 $ 222. 50 $ 0.14 Tuesday 20-Aug 524 267 90 1 0 2 0 22 0 5 6 99 31 1 0 142 $ 315. 38 $ 312. 00 $ 3.38 Wednesday 21-Aug 472 213 84 1 0 2 2 25 0 3 3 101 33 5 0 145 $ 257. 22 $ 255. 00 $ 2.22 Thursday 22-Aug 477 197 95 0 0 4 2 21 0 7 6 108 34 3 0 158 $ 249. 22 $ 244. 50 $ 4.72 Friday 23-Aug 497 237 88 1 0 4 0 25 0 5 7 95 33 2 0 142 $ 283. 74 $ 281. 00 $ 2.74 Saturday 24-Aug 341 163 42 1 0 9 2 36 0 5 5 59 17 2 0 88 $ 187. 10 $ 184. 00 $ 3.10 Sunday 25-Aug 305 155 42 0 0 6 1 27 0 3 3 50 13 5 0 74 $ 178. 46 $ 176. 00 $ 2.46 Monday 26-Aug 434 200 65 0 1 8 0 20 0 3 3 97 34 3 0 140 $ 237. 01 $ 232. 50 $ 4.51 Tuesday 27-Aug 464 214 84 1 0 5 0 38 0 2 11 85 23 1 0 122 $ 257. 18 $ 256. 00 $ 1.18 Wednesday 28-Aug 459 221 80 4 0 7 0 19 0 4 6 91 26 1 0 128 $ 257. 33 $ 261. 00 -$ 3.67 Thursday 29-Aug 450 213 57 0 0 6 0 27 0 11 5 90 40 0 1 147 $ 242. 29 $ 241. 50 $ 0.79 Friday 30-Aug 496 233 82 0 0 3 3 38 0 3 8 104 23 1 0 139 $ 275. 02 $ 274. 00 $ 1.02 Saturday 31-Aug 332 156 52 1 0 3 1 41 0 0 3 52 20 3 0 78 $ 184. 79 $ 182. 00 $ 2.79 11,010 4,993 1,728 34 17 101 18 610 0 172 156 2,128 970 81 4 3,511 $ 5,921. 65 $ 5,857. 00 $ 64.65 1,637 746 205 2 7 31 7 180 0 19 25 295 101 19 0 459 $ 897. 12 $ 848. 50 $ 48.62 1,140 567 141 0 0 20 9 87 0 9 7 205 73 22 0 316 $ 610. 12 $ 637. 50 -$ 27.38 13,787 6,306 2,074 36 24 152 34 877 0 200 188 2,628 1,144 122 4 4,286 $ 7,428. 89 $ 7,343. 00 $ 85.89 City receives money from Metro for "Stored Value" transactions. Passengers do not pay at the time of boarding the bus.

FIXED ROUTE - RIDERSHIP AND FARECOUNT REPORT - LINE 109 August 2024
Grand Total
Total Weekday
Total ( Sat)
Total ( Sunday)
FR- 2
Total Pax REG CASH SENIOR &

DISABLED

GENERAL

PASS BCT STUDENT BCTSENIOR
BCT

DISABLE
D

FREE W/ C EZ ASI STORED IAT INTRA
AGENCY
BCT
FARE
TAP
SCANS

COLLECTED
FARES

PROJECTED

FARES DIFF
Date 1.00 0.50 PASS PASS PASS PASS ACCESS VALUE TRFR BLUE COUNT Thursday 8/1 818 $ 325.00 $ 117.00 1 7 20 4 43 0 16 19 162 90 12 2 301 $ 387.28 $ 383.50 $ 3.78 Friday 8/2 864 $ 345.00 $ 114.00 33 4 11 2 45 0 18 23 171 76 19 3 310 $ 406.59 $ 402.00 $ 4.59 Saturday 8/3 489 $ 171.00 $ 67.00 0 0 8 0 56 0 8 21 103 48 7 0 187 $ 205.64 $ 204.50 $ 1.14 Sunday 8/4 397 $ 173.00 $ 55.00 0 0 2 0 34 0 6 4 84 31 8 0 133 $ 203.93 $ 200.50 $ 3.43 Monday 8/5 783 $ 285.00 $ 117.00 2 5 27 0 53 0 15 15 177 72 15 0 294 $ 348.83 $ 343.50 $ 5.33 Tuesday 8/6 852 $ 354.00 $ 136.00 1 6 19 1 35 0 21 20 137 108 11 3 300 $ 426.44 $ 422.00 $ 4.44 Wednesday 8/7 823 $ 292.00 $ 122.00 1 8 12 3 45 0 14 23 196 92 15 0 340 $ 354.82 $ 353.00 $ 1.82 Thursday 8/8 777 $ 322.00 $ 116.00 0 6 12 0 38 0 13 23 171 70 6 0 283 $ 386.91 $ 380.00 $ 6.91 Friday 8/9 870 $ 365.00 $ 143.00 0 15 14 0 34 0 17 14 179 77 10 2 299 $ 439.64 $ 436.50 $ 3.14 Saturday 8/10 488 $ 226.00 $ 49.00 3 1 8 2 34 0 7 9 92 48 9 0 165 $ 253.32 $ 250.50 $ 2.82 Sunday 8/11 436 $ 191.00 $ 43.00 0 1 8 3 24 0 1 6 101 48 10 0 166 $ 216.31 $ 212.50 $ 3.81 Monday 8/12 742 $ 293.00 $ 116.00 24 10 8 1 37 0 12 9 154 70 8 0 253 $ 361.98 $ 351.00 $ 10.98 Tuesday 8/13 814 $ 339.00 $ 111.00 1 18 13 4 47 0 14 18 162 73 14 0 281 $ 396.42 $ 394.50 $ 1.92 Wednesday 8/14 747 $ 295.00 $ 119.00 1 17 21 5 40 0 11 17 148 66 7 0 249 $ 365.01 $ 354.50 $ 10.51 Thursday 8/15 799 $ 313.00 $ 135.00 2 18 13 1 47 0 9 28 147 80 6 0 270 $ 383.98 $ 380.50 $ 3.48 Friday 8/16 755 $ 317.00 $ 124.00 0 10 12 1 48 0 10 18 144 62 9 0 243 $ 388.65 $ 379.00 $ 9.65 Saturday 8/17 524 $ 205.00 $ 84.00 2 11 13 3 58 0 11 7 85 36 9 0 148 $ 287.93 $ 247.00 $ 40.93 Sunday 8/18 418 $ 183.00 $ 59.00 0 3 6 5 34 0 2 2 83 33 8 0 128 $ 177.69 $ 212.50 -$ 34.81 Monday 8/19 671 $ 278.00 $ 99.00 4 11 13 3 27 0 7 17 145 64 3 0 236 $ 329.28 $ 327.50 $ 1.78 Tuesday 8/20 773 $ 338.00 $ 142.00 1 10 11 1 25 0 9 19 161 46 8 2 245 $ 415.12 $ 409.00 $ 6.12 Wednesday 8/21 908 $ 364.00 $ 134.00 1 111 8 2 46 0 6 10 163 55 8 0 242 $ 433.96 $ 431.00 $ 2.96 Thursday 8/22 974 $ 361.00 $ 155.00 2 156 10 3 40 0 9 13 165 51 9 0 247 $ 445.32 $ 438.50 $ 6.82 Friday 8/23 933 $ 390.00 $ 141.00 2 107 14 2 38 0 11 13 151 55 8 1 239 $ 464.32 $ 460.50 $ 3.82 Saturday 8/24 526 $ 216.00 $ 84.00 5 1 15 2 61 0 6 8 92 33 3 0 142 $ 264.57 $ 258.00 $ 6.57 Sunday 8/25 398 $ 190.00 $ 56.00 0 0 8 1 44 0 3 4 62 21 9 0 99 $ 223.06 $ 218.00 $ 5.06 Monday 8/26 908 $ 349.00 $ 106.00 0 161 21 7 34 0 9 6 154 56 5 0 230 $ 408.46 $ 402.00 $ 6.46 Tuesday 8/27 979 $ 384.00 $ 126.00 4 171 16 8 56 0 3 19 139 44 7 2 214 $ 452.35 $ 447.00 $ 5.35 Wednesday 8/28 1,001 $ 380.00 $ 132.00 6 196 16 2 49 0 13 21 145 36 5 0 220 $ 444.76 $ 446.00 -$ 1.24 Thursday 8/29 955 $ 347.00 $ 101.00 7 179 15 0 56 0 18 18 141 68 4 1 250 $ 400.77 $ 397.50 $ 3.27 Friday 8/30 953 $ 362.00 $ 124.00 4 164 17 4 55 0 7 14 157 43 4 0 225 $ 427.94 $ 424.00 $ 3.94 Saturday 8/31 487 $ 199.00 $ 78.00 3 1 7 2 54 0 3 7 85 42 6 0 143 $ 241.67 $ 238.00 $ 3.67 18, 699 $ 7,398. 00 $ 2,730. 00 97 1,390 323 54 938 0 262 377 3,469 1,454 193 16 5,771 $ 8,868.83 $ 8,763.00 $ 105.83 2,514 $ 1,017. 00 $ 362. 00 13 14 51 9 263 0 35 52 457 207 34 0 785 $ 1,253.13 $ 1,198.00 $ 55.13 1,649 $ 737. 00 $ 213. 00 0 4 24 9 136 0 12 16 330 133 35 0 526 $ 820.99 $ 843.50 -$ 22.51 22, 862 $ 9,152. 00 $ 3,305. 00 110 1,408 398 72 1,337 0 309 445 4,256 1,794 262 16 7,082 $ 10,942.95 $ 10,804.50 $ 138.45 Stored Value
Total Senior
Stored
ValueW/DaySenior Adult/ Student Senior
Line 102 $ 57.50 Line 102 $ 47.00 $ 73.00 $ 5.00
Line 109 $ 137.00 Total Line 109 $ 109.00 $ 217.00 $ 15.00 Total $ 194.50 4,061.50 Total $ 156.00 $ 290.00 $ 20.00 Stored Value
Total- IAT Senior
Stored
ValueW/Day-IAT
Senior Adult/Student Senior
Line 102 $ 21.25 Line 102 $ 19.25 $ 6.75 $ 0.75
Line 109 $ 44.25 Total Line 109 $ 35.75 $ 20.75 $ 5.00
Total $ 65.50 448. 50 Total $ 55.00 $ 27.50 $ 5.75
GRAND TOTAL $ 4,510. 00
Line 109
383.00 $ 308.50 Total $ 47.00 $ 4.75 Total
264. 50 $ 200. 50 Line 109 $ 43.25 $ 3.50
Stored Value- Sunday- IAT
118.50 $ 108.00 Line 102 $ 3.75 $ 1.25 Line 102
Adult/Student Adult/Student Stored ValueSaturday- IAT Adult/Student Senior Senior

5.50 13.00

18.50 Stored Value- Sunday
Line 102
Line 109
Total
Stored ValueSaturday
Line 102
Line 109
Total
Adult/Student
126.00
294. 00
420. 00
Adult/Student
1,462.00
2,405. 00
3,867. 00
Adult/Student
1,263.00
1,894. 00
3,157. 00
City receives money from Metro for "Stored Value" transactions. Passengers do not pay at the time of boarding the bus.

FIXED ROUTE - COMBINED RIDERSHIP AND FARES
August 2024
Total ( Sunday)
Grand Total
Weekday
Total ( Sat)
FR-3
Date Total
Passengers 102 109 GrossHours 102 109 RevenueHours
Pax/ Rev
Hr 102 109 GrossMiles 102 109 RevenueMiles
Thursday 8/1 818 41.52 65.23 106.75 39.46 60.49 99.95 8.18 341 800 1,141 323 734 1,057 Friday 8/2 864 40.78 64.57 105. 35 39.46 60.49 99.95 8.64 340 809 1,149 323 734 1,057 Saturday 8/3 489 35.27 48.48 83.75 33.23 45.45 78.68 6.22 288 610 898 268 551 819 Sunday 8/4 397 19.97 48.52 68.49 18.08 45.45 63.53 6.25 175 608 783 167 551 718 Monday 8/5 783 41.67 64.80 106.47 39.46 60.49 99.95 7.83 343 801 1,144 323 734 1,057 Tuesday 8/6 852 42.18 64.63 106. 81 39.46 60.49 99.95 8.52 347 805 1,152 323 734 1,057 Wednesday 8/7 823 40.57 64.30 104.87 39.46 60.49 99.95 8.23 342 802 1,144 323 734 1,057 Thursday 8/8 777 41.10 61.87 102. 97 39.46 60.49 99.95 7.77 349 804 1,153 323 734 1,057 Friday 8/9 870 41.70 64.00 105.70 39.46 60.49 99.95 8.70 342 808 1,150 323 734 1,057 Saturday 8/10 488 35.63 47.60 83.23 33.23 45.45 78.68 6.20 291 612 903 268 551 819 Sunday 8/11 436 20.60 49.27 69.87 18.80 45.45 64.25 6.79 185 612 797 167 551 718 Monday 8/12 742 40.52 63.92 104. 44 39.46 60.49 99.95 7.42 351 800 1,151 323 734 1,057 Tuesday 8/13 814 40.77 63.00 103.77 39.46 60.49 99.95 8.14 349 800 1,149 323 734 1,057 Wednesday 8/14 747 40.97 62.60 103. 57 39.46 60.49 99.95 7.47 351 806 1,157 323 734 1,057 Thursday 8/15 799 40.82 64.12 104.94 39.46 60.49 99.95 7.99 357 801 1,158 323 734 1,057 Friday 8/16 755 41.43 63.15 104. 58 39.46 60.49 99.95 7.55 349 805 1,154 323 734 1,057 Saturday 8/17 524 35.05 48.13 83.18 33.23 45.45 78.68 6.66 299 612 911 268 551 819 Sunday 8/18 418 20.62 49.33 69.95 18.80 45.45 64.25 6.51 189 601 790 167 551 718 Monday 8/19 671 40.73 64.20 104.93 39.46 60.49 99.95 6.71 344 730 1,074 323 734 1,057 Tuesday 8/20 773 41.63 64.22 105. 85 39.46 60.49 99.95 7.73 349 802 1,151 323 734 1,057 Wednesday 8/21 908 49.12 61.63 110.75 45.72 60.49 106.21 8.55 439 802 1,241 372 734 1,106 Thursday 8/22 974 47.97 63.25 111. 22 45.45 59.94 105. 39 9.24 454 802 1,256 385 726 1,111 Friday 8/23 933 49.67 62.98 112.65 45.85 60.49 106.34 8.77 455 802 1,257 385 734 1,119 Saturday 8/24 526 36.07 47.87 83.94 33.23 45.07 78.30 6.72 291 612 903 268 551 819 Sunday 8/25 398 20.23 47.32 67.55 18.80 45.45 64.25 6.19 186 612 798 168 551 719 Monday 8/26 908 49.55 63.60 113. 15 46.25 60.49 106. 74 8.51 463 806 1,269 384 734 1,118 Tuesday 8/27 979 49.28 63.32 112.60 45.98 59.49 105.47 9.28 449 805 1,254 374 734 1,108 Wednesday 8/28 1,001 50.03 62.95 112. 98 46.05 60.49 106. 54 9.40 451 800 1,251 378 734 1,112 Thursday 8/29 955 49.67 63.05 112.72 45.95 60.49 106.44 8.97 443 800 1,243 378 734 1,112 Friday 8/30 953 48.58 63.93 112. 51 45.99 60.49 106. 48 8.95 444 805 1,249 374 734 1,108 Saturday 8/31 487 34.87 47.13 82.00 33.23 45.45 78.68 6.19 320 604 924 297 551 848 18,699 970.26 1,399.32 2,369.58 919.68 1,329.23 2,248.91 8.31 8,452 17,595 26,047 7,552 16,140 23,692 2,514 176.89 239.21 416.10 166.15 226.87 393.02 6.40 1,489 3,050 4,539 1,369 2,755 4,124 1,649 81.42 194.44 275.86 74.48 181.80 256.28 6.43 735 2,433 3,168 669 2,204 2,873 22,862 1,228.57 1,832.97 3,061.54 1,160.31 1,737.90 2,898.21 7.89 10,676 23,078 33,754 9,590 21,099 30,689 FIXED ROUTE - HOURS and MILES
Total Weekday
Total (Sat)
Total (Sunday)
Grand Total

DAILY TOTAL HOURS DAILY REVENUE HOURS DAILY TOTAL MILES DAILY REVENUE MILES August 2024
FR-4
Date # Trips
Scheduled
Trips
Completed
Missed
Trips
Trips
Late % On -Time Date # TripsScheduled
Trips
Completed
Missed
Trips
Trips
Late % On -Time
Thursday 8/1 43 43 2 95.35% 8/1 40 40 4 90.00%
Friday 8/2 43 43 2 95.35% 8/2 40 40 4 90.00%
Saturday 8/3 36 36 3 91.67% 8/3 30 30 2 93.33%
Sunday 8/4 23 23 2 91.30% 8/4 30 30 2 93.33%
Monday 8/5 43 43 0 100.00% 8/5 40 40 4 90.00%
Tuesday 8/6 43 43 3 93.02% 8/6 40 40 4 90.00%
Wednesday 8/7 43 43 3 93.02% 8/7 40 40 4 90.00%
Thursday 8/8 43 43 3 93.02% 8/8 40 40 3 92.50%
Friday 8/9 43 43 2 95.35% 8/9 40 40 4 90.00%
Saturday 8/10 36 36 2 94.44% 8/10 30 30 2 93.33%
Sunday 8/11 23 23 2 91.30% 8/11 30 30 1 96.67%
Monday 8/12 43 43 3 93.02% 8/12 40 40 5 87.50%
Tuesday 8/13 43 43 3 93.02% 8/13 40 40 5 87.50%
Wednesday 8/14 43 43 2 95.35% 8/14 40 40 5 87.50%
Thursday 8/15 43 43 2 95.35% 8/15 40 40 5 87.50%
Friday 8/16 43 43 3 93.02% 8/16 40 40 4 90.00%
Saturday 8/17 36 36 1 97.22% 8/17 30 30 2 93.33%
Sunday 8/18 23 23 0 100.00% 8/18 30 30 1 96.67%
Monday 8/19 43 43 3 93.02% 8/19 40 40 5 87.50%
Tuesday 8/20 43 43 3 93.02% 8/20 40 40 5 87.50%
Wednesday 8/21 49 49 3 93.88% 8/21 40 40 3 92.50%
Thursday 8/22 49 49 3 93.88% 8/22 40 39 1 5 85.00%
Friday 8/23 49 49 3 93.88% 8/23 40 40 5 87.50%
Saturday 8/24 36 36 1 97.22% 8/24 30 30 3 90.00%
Sunday 8/25 23 23 0 100.00% 8/25 30 30 1 96.67%
Monday 8/26 49 49 3 93.88% 8/26 40 40 4 90.00%
Tuesday 8/27 49 49 3 93.88% 8/27 40 39 1 4 87.50%
Wednesday 8/28 49 49 2 95.92% 8/28 40 40 2 95.00%
Thursday 8/29 49 49 2 95.92% 8/29 40 40 4 90.00%
Friday 8/30 49 49 2 95.92% 8/30 40 40 4 90.00%
Saturday 8/31 36 36 0 100.00% 8/31 30 30 2 93.33%
994 994 0 43 95.67% Weekday 880 878 2 92 89.32%
180 180 0 7 96.11% Total (Sat) 150 150 0 11 92.67%
92 92 0 4 95.65% Total (Sun) 120 120 0 5 95.83%
1,266 1,266 0 54 95.73% Grand Total 1,150 1,148 2 108 90.43% Total #
Trips
Scheduled
Total #
Trips
Completed
Trips
Missed
Trips
Late % On -Time
1,874 1,872 2 135 92.69%
330 330 0 18 94.55%
212 212 0 9 95.75%
2,416 2,414 2 162 93.21%

FIXED ROUTE - ON TIME PERFORMANCE
102 LINE - 49/36/23 trips (No School 43)
Weekday
Total (Sat)
Total (Sun)
August 2024
109 LINE - 40/30 trips
Grand Total
Weekday
Total (Sat)
Total (Sun)
Grand Total
Date
FR-5
Month
Total
Weekday
Trips
Weekday
Avg Trips
Total
Saturday Trips
Saturday Avg
Trips
Total Sunday
Trips
Sunday Avg
Trips
Combined
Total Trips
Wkdy Vehicle
Total Miles
Sat Total
Miles
Sunday
Total Miles
Combined
Total Miles
Wkdy Rev
Miles
Sat Rev
Miles
Sunday Rev
Miles
Combined
Rev Miles
July 1,892 94.60 271 45.17 232 46.40 2,395 26,190 3,607 3,142 32, 939 24,073 3,276 2,872 30, 221 August 1,874 85.18 330 66.00 212 53.00 2,416 25,885 4,513 3,146 33, 544 23,692 4,124 2,873 30, 689 September # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
October # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
November # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
December # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
January # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
February # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
March # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
April # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
May # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
June # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
FY Totals 3,766 89.67 601 54.64 444 49.33 4,811 52,075 8,120 6,288 66,483 47,765 7,400 5,745 60,910 Month Wkdy Total
Hours
Sat Total
Hours
Sunday Total
Hours
Combned
Total Hours
Wkdy Rev
Hours
Sat Rev
Hours
Sunday Rev
Hours
Combined Rev
Hours
Total
Weekdays
Service
Total
Saturdays
Service
Total Sundays
Service
Veh in Max
Serv
Valid Cust
Complaints/
compliment
Road Calls Collisions
July 2,318.42 323. 57 256.24 2,898. 23 2,276. 23 314.32 257.00 2,847. 55 20 6 5 7 1 4 2 August 2,283.70 401. 15 265.07 2,949. 92 2,248. 91 393.02 256.28 2,898. 21 22 5 4 12 2 2 1 September 0.00 0.00
October 0.00 0.00
November 0.00 0.00
December 0.00 0.00
January 0.00 0.00
February 0.00 0.00
March 0.00 0.00
April 0.00 0.00
May 0.00 0.00
June 0.00 0.00
FY Totals 4,602. 12 724. 72 521. 31 5,848. 15 4,525. 14 707. 34 513. 28 5,745. 76 42 11 9 19 3 6 3 62 20
Month Wkdy Total
Hours
Sat Total
Hours
Sunday
Total Hours
Combned
Total Hours
Wkdy
Fueling
Miles
Sat
Fueling
Miles
Sunday
Fueling
Miles
Combined
Fueling
Miles
July 95.33 10.06 12.88 118.27 179 17 32 228 HOURS MILES HOURS MILES HOURS MILES HOURS MILES August 85.88 14.95 10.79 111.62 162 24 22 208 102 947. 21 8,452 171. 94 1,489 77.94 735 1,197. 09 10,676 September 0.00 0 109 1,336. 49 17,433 229. 21 3,024 187. 13 2,411 1,752. 83 22,868 October 0.00 0 TOTAL 2,283. 70 25,885 401. 15 4,513 265. 07 3,146 2,949. 92 33,544 November 0.00 0
December 0.00 0
January 0.00 0
February 0.00 0
March 0.00 0
April 0.00 0
May 0.00 0
June 0.00 0
FY Totals 181. 21 25.01 23.67 229. 89 341 41 54 436
TOTALS

SUMMARY
FIXED ROUTE - NTD REPORT - FY 2024- 2025
August, 2024

WEEKDAY SATURDAY SUNDAY
Total Service Days

NTD FUELING HOURS NTD FUELING MILES
FR- 6
Total
Pax Gross Hours VehicleRevenue Hrs.

Pax/ Rev
Hours
Fares
Collected Projected Fares Farebox
Recovery
On-Time Gross Miles
Vehicle
Revenue
Miles
Rev
Speed
Total Trips
Completed
Total
Lates
July 5,923 1,175.87 1,108.32 5.34 $ 2,793.15 $ 2,772.50 0.47 96.14% 10,094 9,114 9.11 1,244 47 August 9,075 1,228.57 1,160.31 7.82 $ 3,514.06 $ 3,461.50 0.39 95.73% 10,676 9,590 9.20 1,266 54 September # DIV/ 0!# DIV/ 0!# DIV/ 0!
October # DIV/ 0!# DIV/ 0!# DIV/ 0!
November # DIV/ 0!# DIV/ 0!# DIV/ 0!
December # DIV/ 0!# DIV/ 0!# DIV/ 0!
January # DIV/ 0!# DIV/ 0!# DIV/ 0!
February # DIV/ 0!# DIV/ 0!# DIV/ 0!
March # DIV/ 0!# DIV/ 0!# DIV/ 0!
April # DIV/ 0!# DIV/ 0!# DIV/ 0!
May # DIV/ 0!# DIV/ 0!# DIV/ 0!
June
Grand Total 14,998 2,404.44 2,268.63 6.61 $ 6,307.21 $ 6,234.00 0.42 95.94% 20,770 18,704 9.16 2,510 101 July 14,332 1,840.63 1,739.23 8.24 $ 6,920.62 $ 6,869.00 0.48 90.61% 23,073 21,107 13.27 1,149 107 August 13,787 1,832.97 1,737.90 7.93 $ 7,428.89 $ 7,343.00 0.54 90.43% 23,078 21,099 13.28 1,148 108 September # DIV/ 0!# DIV/ 0!# DIV/ 0!
October # DIV/ 0!# DIV/ 0!# DIV/ 0!
November # DIV/ 0!# DIV/ 0!# DIV/ 0!
December # DIV/ 0!# DIV/ 0!# DIV/ 0!
January # DIV/ 0!# DIV/ 0!# DIV/ 0!
February # DIV/ 0!# DIV/ 0!# DIV/ 0!
March # DIV/ 0!# DIV/ 0!# DIV/ 0!
April # DIV/ 0!# DIV/ 0!# DIV/ 0!
May # DIV/ 0!# DIV/ 0!# DIV/ 0!
June
Grand Total 28,119 3,673.60 3,477.13 8.09 $ 14,349.51 $ 14,212.00 0.51 90.52% 46,151 42,206 13.27 2,297 215 Total
Pax Gross Hours VehicleRevenue Hrs.

Pax/ Rev
Hours
Fares
Collected Projected Fares Farebox
Recovery
On-Time Gross Miles
Vehicle
Revenue
Miles
Rev
Speed
Total Trips
Completed
Total
Lates
July 20,255 3,016.50 2,847.55 7.11 $ 9,713.77 $ 9,641.50 0.48 93.49% 33,167 30,221 11.65 2,393 154 August 22,862 3,061.54 2,898.21 7.89 $ 10,942.95 $ 10,804.50 0.48 93.21% 33,754 30,689 11.65 2,414 162 September 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 October 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 November 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 December 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 January 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 February 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 March 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 April 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 May 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 June 0 0.00 0.00 # DIV/ 0!$ 0.00 $ 0.00 # DIV/ 0! 0 0 # DIV/ 0! 0 0 Grand Total 43,117 6,078.04 5,745.76 7.50 $ 20,656.72 $ 20,446.00 0.48 93.35% 66,921 60,910 11.65 4,807 316 F
i
x
e
d
R
o
u
t
e
C
o
m
b
i
n
e
d
FIXED ROUTE - YTD SUMMARY - FY 2024- 2025
R
O
U
T
E
1 0
9 R
O
U
T
E
1 0
2 FR-7
Date
Redondo
Beach
Passengers
Hermosa
Beach
Passengers
Satellite
Passengers
Total
Passengers
Revenue
Hours
Passenger /
Rev Hour
Farebox
Recovery
per Passenger
On-Time
Percentage
Revenue
Miles
Revenue
Speed
mph)
Of
Operating
Days
JULY 552 156 190 898 736.34 1.22 0.98 96.33% 5,308 7.21 31 AUGUST 574 132 171 877 636.22 1.38 0.96 95.44% 4,896 7.70 31 SEPTEMBER 0 # DIV/0!
OCTOBER 0 # DIV/0!
NOVEMBER 0 # DIV/0!
DECEMBER 0 # DIV/0!
JANUARY 0 # DIV/0!
FEBRUARY 0 # DIV/0!
MARCH 0 # DIV/0!
APRIL 0 # DIV/0!
MAY 0 # DIV/0!
JUNE 0 # DIV/0!
FYT 1,126 288 361 1,775 1,372.56 1.29 0.97 95.89% 10,204 7.45 62

HIGHEST RIDERSHIP DAY FOR THE MONTH
WEEK # of Days Total
Passengers Redondo Beach 8/1 30
1 4 102 Hermosa Beach 8/2 12
2 7 197 Combined 8/21 46
3 7 176
4 7 201
5 6 201
6 877

WAVE DIAL-A-RIDE- MONTHLY MANAGEMENT REPORT
FY 2024-2025

WEEKLY RIDERSHIP TOTALS
Total Passengers
for the Month: DAR- 1
Day Date TOTAL
Passenger
Regular
Cash
Escort
Free Groups W/CPax
NO
SHOW CXL PassengerMiles
Redondo
Beach
Hermosa
Beach Satellites RedondoBeach
Hermosa
Beach Satellites
Thursday 08/01/2024 39 37 2 0 2 0 2 184 30 6 3 26 5 8
Friday 08/02/2024 44 42 2 0 2 1 0 239 28 12 4 27 8 9
Saturday 08/03/2024 8 8 0 0 0 0 0 42 7 1 0 7 1 0
Sunday 08/04/2024 11 11 0 0 2 0 0 31 7 3 1 7 3 1
Monday 08/05/2024 27 25 2 0 0 1 2 152 14 6 7 14 6 7
Tuesday 08/06/2024 36 36 0 0 1 0 1 220 26 2 8 24 2 10
Wednesday 08/07/2024 36 34 2 0 2 0 1 210 23 5 8 24 5 7
Thursday 08/08/2024 30 30 0 0 1 1 0 227 23 2 5 24 3 3
Friday 08/09/2024 40 38 2 0 5 1 2 226 25 9 6 25 8 7
Saturday 08/10/2024 14 14 0 0 1 0 0 28 12 1 1 12 1 1
Sunday 08/11/2024 14 14 0 0 1 0 0 59 12 1 1 11 2 1
Monday 08/12/2024 28 28 0 0 0 0 1 186 10 5 13 11 5 12
Tuesday 08/13/2024 35 33 2 0 0 1 2 197 23 5 7 22 5 8
Wednesday 08/14/2024 27 27 0 0 4 0 0 240 13 6 8 13 6 8
Thursday 08/15/2024 25 25 0 0 3 0 0 177 18 3 4 16 2 7
Friday 08/16/2024 37 35 2 0 4 0 0 155 25 7 5 26 7 4
Saturday 08/17/2024 12 12 0 0 2 0 1 39 9 2 1 9 2 1
Sunday 08/18/2024 12 12 0 0 1 0 0 0 9 2 1 9 1 2
Monday 08/19/2024 38 36 2 0 2 0 2 200 20 5 13 20 5 13
Tuesday 08/20/2024 21 21 0 0 4 0 0 146 15 1 5 14 1 6
Wednesday 08/21/2024 46 43 3 0 6 0 2 244 24 8 14 28 5 13 Thursday 08/22/2024 31 31 0 0 3 0 1 201 22 4 5 23 3 5
Friday 08/23/2024 39 39 0 0 4 0 0 240 21 9 9 21 9 9
Saturday 08/24/2024 16 16 0 0 0 0 0 72 13 2 1 14 1 1
Sunday 08/25/2024 10 10 0 0 1 0 0 46 9 1 0 8 2 0
Monday 08/26/2024 39 36 3 0 5 1 2 187 25 5 9 18 8 13
Tuesday 08/27/2024 32 32 0 0 0 0 1 210 26 1 5 24 2 6
Wednesday 08/28/2024 43 43 0 0 6 0 0 246 23 7 13 24 0 13 Thursday 08/29/2024 33 33 0 0 3 0 2 181 25 2 6 26 1 6
Friday 08/30/2024 43 41 2 0 7 0 0 207 29 6 8 31 6 6
Saturday 08/31/2024 11 11 0 0 0 0 0 40 8 3 0 9 2 0
769 745 24 0 64 6 21 4,475 488 116 165 481 102 180
61 61 0 0 3 0 1 221 49 9 3 51 7 3
47 47 0 0 5 0 0 136 37 7 3 35 8 4
877 853 24 0 72 6 22 4,832 574 132 171 567 117 187
Of Total 97% 3% 0% 8% 1% 0% 65% 15% 19% 65% 13% 21%

TRIP DROPOFF
Total Weekday

WAVE DIAL-A-RIDE - RIDERSHIP WORKSHEET
Total (Sunday)
Grand Total
Total (Sat)
August 2024 TRIP ORIGIN
DAR-2
Date TOTAL
Passenger
Regular
Cash

1.00 Escort
Free
Groups

0.75 Regular
Projected

1.00 Groups
Projected

0.75 Total
Projected
Fare
Actual Fare
Collected Over / Short
Thursday 08/01/2024 39 37 2 0 $ 37.00 $ - $ 37.00 $ 29.00 -$ 8.00 Friday 08/02/2024 44 42 2 0 $ 42.00 $ - $ 42.00 $ 42.00 $ 0.00 Saturday 08/03/2024 8 8 0 0 $ 8.00 $ - $ 8.00 $ 8.00 $ 0.00 Sunday 08/04/2024 11 11 0 0 $ 11.00 $ - $ 11.00 $ 11.00 $ 0.00 Monday 08/05/2024 27 25 2 0 $ 25.00 $ - $ 25.00 $ 25.50 $ 0.50 Tuesday 08/06/2024 36 36 0 0 $ 36.00 $ - $ 36.00 $ 36.00 $ 0.00 Wednesday 08/07/2024 36 34 2 0 $ 34.00 $ - $ 34.00 $ 34.00 $ 0.00 Thursday 08/08/2024 30 30 0 0 $ 30.00 $ - $ 30.00 $ 30.00 $ 0.00 Friday 08/09/2024 40 38 2 0 $ 38.00 $ - $ 38.00 $ 38.00 $ 0.00 Saturday 08/10/2024 14 14 0 0 $ 14.00 $ - $ 14.00 $ 14.00 $ 0.00 Sunday 08/11/2024 14 14 0 0 $ 14.00 $ - $ 14.00 $ 14.00 $ 0.00 Monday 08/12/2024 28 28 0 0 $ 28.00 $ - $ 28.00 $ 28.00 $ 0.00 Tuesday 08/13/2024 35 33 2 0 $ 33.00 $ - $ 33.00 $ 33.00 $ 0.00 Wednesday 08/14/2024 27 27 0 0 $ 27.00 $ - $ 27.00 $ 27.00 $ 0.00 Thursday 08/15/2024 25 25 0 0 $ 25.00 $ - $ 25.00 $ 25.00 $ 0.00 Friday 08/16/2024 37 35 2 0 $ 35.00 $ - $ 35.00 $ 35.00 $ 0.00 Saturday 08/17/2024 12 12 0 0 $ 12.00 $ - $ 12.00 $ 12.00 $ 0.00 Sunday 08/18/2024 12 12 0 0 $ 12.00 $ - $ 12.00 $ 12.00 $ 0.00 Monday 08/19/2024 38 36 2 0 $ 36.00 $ - $ 36.00 $ 36.00 $ 0.00 Tuesday 08/20/2024 21 21 0 0 $ 21.00 $ - $ 21.00 $ 21.00 $ 0.00 Wednesday 08/21/2024 46 43 3 0 $ 43.00 $ - $ 43.00 $ 43.00 $ 0.00 Thursday 08/22/2024 31 31 0 0 $ 31.00 $ - $ 31.00 $ 31.00 $ 0.00 Friday 08/23/2024 39 39 0 0 $ 39.00 $ - $ 39.00 $ 39.00 $ 0.00 Saturday 08/24/2024 16 16 0 0 $ 16.00 $ - $ 16.00 $ 16.00 $ 0.00 Sunday 08/25/2024 10 10 0 0 $ 10.00 $ - $ 10.00 $ 10.00 $ 0.00 Monday 08/26/2024 39 36 3 0 $ 36.00 $ - $ 36.00 $ 36.00 $ 0.00 Tuesday 08/27/2024 32 32 0 0 $ 32.00 $ - $ 32.00 $ 31.60 -$ 0.40 Wednesday 08/28/2024 43 43 0 0 $ 43.00 $ - $ 43.00 $ 43.78 $ 0.78 Thursday 08/29/2024 33 33 0 0 $ 33.00 $ - $ 33.00 $ 33.00 $ 0.00 Friday 08/30/2024 43 41 2 0 $ 41.00 $ - $ 41.00 $ 41.00 $ 0.00 Saturday 08/31/2024 11 11 0 0 $ 11.00 $ - $ 11.00 $ 11.00 $ 0.00 769 745 24 0 $ 745.00 $ 0.00 $ 745.00 $ 737.88 -$ 7.12
61 61 0 0 $ 61.00 $ 0.00 $ 61.00 $ 61.00 $ 0.00
47 47 0 0 $ 47.00 $ 0.00 $ 47.00 $ 47.00 $ 0.00
877 853 24 0 $ 853.00 $ 0.00 $ 853.00 $ 845.88 -$ 7.12
Of Total 97.26% 2.74% 0.00%
Grand Total
Total (SUN)
Total (Sat)
Total Weekdays

WAVE DIAL-A-RIDE - FAREBOX ACCOUNTING
August 2024
DAR-3
Date Total
Passenger
Rev
Hours
Gross
Hours
PAX/ Rev
Hours
Revenue
Miles Gross Miles Rev Miles/Passenger
Total
No-Shows
Total
Cancels
Mon
8/ 5/ 2024 27 18.87 21.83 1.43 152 184 5.63 1 2
8/ 12/ 2024 28 22.80 24.15 1.23 186 218 6.64 0 1
8/ 19/ 2024 38 19.93 21.28 1.91 200 215 5.26 0 2
8/ 26/ 2024 39 21.23 23.07 1.84 187 210 4.79 1 2
Total 132 82.83 90.33 1.59 725 827 5.49 2 7
Tue
8/ 6/ 2024 36 26.52 29.27 1.36 220 249 6.11 0 1
8/ 13/ 2024 35 30.00 31.85 1.17 197 229 5.63 1 2
8/ 20/ 2024 21 19.72 21.75 1.07 146 168 6.95 0 0
8/ 27/ 2024 32 26.05 27.88 1.23 210 229 6.56 0 1
Total 124 102.29 110.75 1.21 773 875 6.23 1 4
Wed
8/ 7/ 2024 36 27.43 30.33 1.31 210 232 5.83 0 1
8/ 14/ 2024 27 28.53 30.70 0.95 240 258 8.89 0 0
8/ 21/ 2024 46 29.25 31.73 1.57 244 276 5.30 0 2
8/ 28/ 2024 43 29.83 31.93 1.44 246 277 5.72 0 0
Total 152 115.04 124.69 1.32 940 1,043 6.18 0 3
Thu
8/ 1/ 2024 39 30.83 33.77 1.26 184 221 4.72 0 2
8/ 8/ 2024 30 26.67 27.98 1.13 227 261 7.57 1 0
8/ 15/ 2024 25 26.07 27.47 0.96 177 195 7.08 0 0
8/ 22/ 2024 31 25.47 28.00 1.22 201 227 6.48 0 1
8/ 29/ 2024 33 30.00 31.78 1.10 181 203 5.48 0 2
Total 158 139.04 149.00 1.14 970 1,107 6.14 1 5
Fri
8/ 2/ 2024 44 27.77 30.30 1.58 239 266 5.43 1 0
8/ 9/ 2024 40 27.40 29.82 1.46 226 255 5.65 1 2
8/ 16/ 2024 37 23.62 25.52 1.57 155 178 4.19 0 0
8/ 23/ 2024 39 30.40 32.23 1.28 240 257 6.15 0 0
8/ 30/ 2024 43 27.85 29.97 1.54 207 229 4.81 0 0
Total 203 137.04 147.84 1.48 1,067 1,185 5.26 2 2
Sat
8/ 3/ 2024 8 8.12 8.75 0.99 42 47 5.25 0 0
8/ 10/ 2024 14 6.38 7.55 2.19 28 39 2.00 0 0
8/ 17/ 2024 12 5.55 6.18 2.16 39 44 3.25 0 1
8/ 24/ 2024 16 8.25 8.95 1.94 72 79 4.50 0 0
8/ 31/ 2024 11 7.07 7.67 1.56 40 44 3.64 0 0
Total 61 35.37 39.10 1.72 221 253 3.62 0 1
Sun
8/ 4/ 2024 11 5.62 7.45 1.96 31 51 2.82 0 0
8/ 11/ 2024 14 7.87 8.20 1.78 59 63 4.21 0 0
8/ 18/ 2024 12 5.77 5.98 2.08 64 68 5.33 0 0
8/ 25/ 2024 10 5.35 5.83 1.87 46 52 4.60 0 0
Total 47 24.61 27.46 1.91 200 234 4.26 0 0
Weekday 769 576.24 622.61 1.33 4,475 5,037 5.82 6 21
Total (Sat) 61 35.37 39.10 1.72 221 253 3.62 0 1
Total (Sun) 47 24.61 27.46 1.91 200 234 4.26 0 0
Grand Total 877 636.22 689.17 1.38 4,896 5,524 5.58 6 22

WAVE DIAL-A-RIDE - SERVICE BY DAY OF THE WEEK - HOURS & MILES August 2024
DAR-4
Total Trips
Requested
Denials Denial
Percentage Cancels CancelPercentage
Dispatched
Trips No-Show No-ShowPercentage
Total
Passengers
Total Pax
Percentage
Total
Trips
Provided
Thursday 08/01/2024 41 0 0 2 4.88% 39 0 0.00% 39 95.12% 39 Friday 08/02/2024 45 0 0 0 0.00% 45 1 2.22% 44 97.78% 44 Saturday 08/03/2024 8 0 0 0 0.00% 8 0 0.00% 8 100.00% 8 Sunday 08/04/2024 11 0 0 0 0.00% 11 0 0.00% 11 100.00% 11 Monday 08/05/2024 30 0 0 2 6.67% 28 1 3.57% 27 90.00% 27 Tuesday 08/06/2024 37 0 0 1 2.70% 36 0 0.00% 36 97.30% 36 Wednesday 08/07/2024 37 0 0 1 2.70% 36 0 0.00% 36 97.30% 36 Thursday 08/08/2024 31 0 0 0 0.00% 31 1 3.23% 30 96.77% 30 Friday 08/09/2024 43 0 0 2 4.65% 41 1 2.44% 40 93.02% 40 Saturday 08/10/2024 14 0 0 0 0.00% 14 0 0.00% 14 100.00% 14 Sunday 08/11/2024 14 0 0 0 0.00% 14 0 0.00% 14 100.00% 14 Monday 08/12/2024 29 0 0 1 3.45% 28 0 0.00% 28 96.55% 28 Tuesday 08/13/2024 38 0 0 2 5.26% 36 1 2.78% 35 92.11% 35 Wednesday 08/14/2024 27 0 0 0 0.00% 27 0 0.00% 27 100.00% 27 Thursday 08/15/2024 25 0 0 0 0.00% 25 0 0.00% 25 100.00% 25 Friday 08/16/2024 37 0 0 0 0.00% 37 0 0.00% 37 100.00% 37 Saturday 08/17/2024 13 0 0 1 7.69% 12 0 0.00% 12 92.31% 12 Sunday 08/18/2024 12 0 0 0 0.00% 12 0 0.00% 12 100.00% 12 Monday 08/19/2024 40 0 0 2 5.00% 38 0 0.00% 38 95.00% 38 Tuesday 08/20/2024 21 0 0 0 0.00% 21 0 0.00% 21 100.00% 21 Wednesday 08/21/2024 48 0 0 2 4.17% 46 0 0.00% 46 95.83% 46 Thursday 08/22/2024 32 0 0 1 3.13% 31 0 0.00% 31 96.88% 31 Friday 08/23/2024 39 0 0 0 0.00% 39 0 0.00% 39 100.00% 39 Saturday 08/24/2024 16 0 0 0 0.00% 16 0 0.00% 16 100.00% 16 Sunday 08/25/2024 10 0 0 0 0.00% 10 0 0.00% 10 100.00% 10 Monday 08/26/2024 42 0 0 2 4.76% 40 1 2.50% 39 92.86% 39 Tuesday 08/27/2024 33 0 0 1 3.03% 32 0 0.00% 32 96.97% 32 Wednesday 08/28/2024 43 0 0 0 0.00% 43 0 0.00% 43 100.00% 43 Thursday 08/29/2024 35 0 0 2 5.71% 33 0 0.00% 33 94.29% 33 Friday 08/30/2024 43 0 0 0 0.00% 43 0 0.00% 43 100.00% 43 Saturday 08/31/2024 11 0 0 0 0.00% 11 0 0.00% 11 100.00% 11 796 0 0 21 2.64% 775 6 0.77% 769 96.61% 769
62 0 0 1 1.61% 61 0 0.00% 61 98.39% 61
47 0 0 0 0.00% 47 0 0.00% 47 100.00% 47
877Grand Total 905 0 0 22 2.43% 883 6 0.68% 877 96.91%
Date

WAVE DIAL-A-RIDE - DENIALS, CANCELLATIONS AND NO-SHOW REPORT August 2024
Weekday
Total (SAT)
Total (SUN)
DAR- 5
Month
Wkday
Unlinked
Trips
Wkday
Unlinked
Avg Trips
Sat Unlinked
Trips
Sat. Unlinkd
Avg Trips
Sun
Unlinked
Trips
Sun. Unlinkd
Avg Trips
Combined
Total Unliked
Trips
Weekday
Vehicle Total
Miles
Saturday
Vehicle Total
Miles
Sunday
Vehicle Total
Miles
Combined
Vehicle Total
Miles
Weekday
Vehicle Rev
Miles
Saturday
Vehicle Rev
Miles
Sunday
Vehicle Rev
Miles
Combined
Vehicle Rev
Miles
July 789 34.30 45 11.25 64 16.00 898 5,410 259 323 5,992 4,804 231 273 5,308 August 769 34.95 61 12.20 47 11.75 877 5,037 253 234 5,524 4,475 221 200 4,896 September # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
October # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
November # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
December # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
January # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
February # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
March # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
April # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
May # DIV/ 0!# DIV/ 0!# DIV/ 0! 0 0 0
June 0 0 0
FY Totals 1,558 34.62 106 11.78 111 13.88 1,775 10,447 512 557 11,516 9,279 452 473 10,204 Month
Weekday
Vehicle Total
Hrs
Sat. Vehicle
Total Hrs
Sunday Vehicle
Total Hrs
Combined
Vehicle Total
Hrs
Weekday
Vehicle
Revenue Hrs
Sat Vehicle
Revenue Hrs
Sunday
Vehicle
Revenue Hrs
Combined
Vehicle
Revenue Hrs
Total
Weekdays
Service
Total
Saturdays
Service
Total Sundays
Service
Veh in Max
Serv
Valid Cust
Complaint/
Compliment.

Road Calls Collisions
July 668.98 45.42 48.79 763.19 645.80 43.52 47.02 736.34 23 4 4 4 1 1 0 August 598.61 37.05 27.16 662.82 576.24 35.37 24.61 636.22 22 5 4 4 0 0 0 September 0.00 0.00
October 0.00 0.00
November 0.00 0.00
December 0.00 0.00
January 0.00 0.00
February 0.00 0.00
March 0.00 0.00
April 0.00 0.00
May 0.00 0.00
June 0.00 0.00
FY Totals 1,267.59 82.47 75.95 1,426.01 1,222.04 78.89 71.63 1,372.56 45 9 8 8 1 1 0 62 17
Month Wkdy Total
Hours
Sat Total
Hours
Sunday
Total Hours
Combned
Total Hours
Wkdy
Fueling
Miles
Sat Fueling
Miles
Sunday
Fueling
Miles
Combined
Fueling
Miles
July 21.65 1.38 2.37 25.40 0 0 0 0
August 24.00 2.05 0.30 26.35 0 0 0 0
September 0.00 0 0 0 0
October 0.00 0 0 0 0
November 0.00 0 0 0 0
December 0.00 0 0 0 0
January 0.00 0 0 0 0
February 0.00 0 0 0 0
March 0.00 0 0 0 0
April 0.00 0 0 0 0
May 0.00 0 0 0 0
June 0.00 0
FY Totals 45.65 3.43 2.67 51.75 0 0 0 0
WAVE DIAL-A-RIDE - NTD REPORT - FY 2024- 2025
Total Days

NTD FUELING HOURS NTD FUELING MILES
August 2024
DAR-8
Trips
0-5 mins
Trips
6-10 mins
Trips
11-15 mins ON TIME Early TotalPassenger
Total
Late
Missed
Trips
On Time
Percentage
Thursday 08/01/2024 3 36 39 3 92.31%
Friday 08/02/2024 2 1 41 44 3 93.18%
Saturday 08/03/2024 8 8 0 100.00%
Sunday 08/04/2024 11 11 0 100.00%
Monday 08/05/2024 1 26 27 1 96.30%
Tuesday 08/06/2024 1 1 34 36 2 94.44%
Wednesday 08/07/2024 36 36 0 100.00%
Thursday 08/08/2024 1 29 30 1 96.67%
Friday 08/09/2024 2 38 40 2 95.00%
Saturday 08/10/2024 14 14 0 100.00%
Sunday 08/11/2024 14 14 0 100.00%
Monday 08/12/2024 1 27 28 1 96.43%
Tuesday 08/13/2024 1 34 35 1 97.14%
Wednesday 08/14/2024 2 25 27 2 92.59%
Thursday 08/15/2024 1 24 25 1 96.00%
Friday 08/16/2024 1 2 1 33 37 4 89.19%
Saturday 08/17/2024 12 12 0 100.00%
Sunday 08/18/2024 1 11 12 1 91.67%
Monday 08/19/2024 3 35 38 3 92.11%
Tuesday 08/20/2024 3 18 21 3 85.71%
Wednesday 08/21/2024 3 43 46 3 93.48%
Thursday 08/22/2024 1 30 31 1 96.77%
Friday 08/23/2024 39 39 0 100.00%
Saturday 08/24/2024 16 16 0 100.00%
Sunday 08/25/2024 10 10 0 100.00%
Monday 08/26/2024 1 38 39 1 97.44%
Tuesday 08/27/2024 1 1 30 32 2 93.75%
Wednesday 08/28/2024 1 42 43 1 97.67%
Thursday 08/29/2024 2 31 33 2 93.94%
Friday 08/30/2024 2 41 43 2 95.35%
Saturday 08/31/2024 11 11 0 100.00%
2 33 4 730 0 769 39 0 94.93%
0 0 0 61 0 61 0 0 100.00%
0 1 0 46 0 47 1 0 97.87%
Grand Total 2 34 4 837 0 877 40 0 95.44%
Date
Total ( W/DAY)

WAVE DIAL-A-RIDE - TRIP ON-TIME PERFORMANCE
August 2024
Total (SAT)
Total ( SUN)
DAR-6
DAY DATE Total
Passengers
Total Revenue
Hours
Passenger /
Revenue Hour
Thursday 08/01/2024 39 30.83 1.26
Friday 08/02/2024 44 27.77 1.58
Saturday 08/03/2024 8 8.12 0.99
Sunday 08/04/2024 11 5.62 1.96
Monday 08/05/2024 27 18.87 1.43
Tuesday 08/06/2024 36 26.52 1.36
Wednesday 08/07/2024 36 27.43 1.31
Thursday 08/08/2024 30 26.67 1.13
Friday 08/09/2024 40 27.40 1.46
Saturday 08/10/2024 14 6.38 2.19
Sunday 08/11/2024 14 7.87 1.78
Monday 08/12/2024 28 22.80 1.23
Tuesday 08/13/2024 35 30.00 1.17
Wednesday 08/14/2024 27 28.53 0.95
Thursday 08/15/2024 25 26.07 0.96
Friday 08/16/2024 37 23.62 1.57
Saturday 08/17/2024 12 5.55 2.16
Sunday 08/18/2024 12 5.77 2.08
Monday 08/19/2024 38 19.93 1.91
Tuesday 08/20/2024 21 19.72 1.07
Wednesday 08/21/2024 46 29.25 1.57
Thursday 08/22/2024 31 25.47 1.22
Friday 08/23/2024 39 30.40 1.28
Saturday 08/24/2024 16 8.25 1.94
Sunday 08/25/2024 10 5.35 1.87
Monday 08/26/2024 39 21.23 1.84
Tuesday 08/27/2024 32 26.05 1.23
Wednesday 08/28/2024 43 29.83 1.44
Thursday 08/29/2024 33 30.00 1.10
Friday 08/30/2024 43 27.85 1.54
Saturday 08/31/2024 11 7.07 1.56
769 576.24 1.33
61 35.37 1.72
47 24.61 1.91
877 636.22 1.38

WAVE DIAL-A-RIDE - PRODUCTIVITY
August 2024
Total (Sat)
Total (Sun)
Grand Total
Total Weekdays
DAR-7
Redondo
Beach
Pax
Hermosa
Pax
Satellite
Pax
Total
Pax
Revenue
Hours
Gross
Hours Pax/Rev On-Time RevenueMiles
Gross
Miles
Revenue
Speed
Collected
Fares
Farebox
Recovery
Total
Lates
July 552 156 190 898 736.34 788.59 1.22 96.33% 5,308 5,992 7.21 $ 879.40 0.98 33 August 574 132 171 877 636.22 689.17 1.38 95.44% 4,896 5,524 7.70 $ 845.88 0.96 40 September 0 # DIV/0!# DIV/0!
October 0 # DIV/0!# DIV/0!
November 0 # DIV/0!# DIV/0!
December 0 # DIV/0!# DIV/0!
January 0 # DIV/0!# DIV/0!
February 0 # DIV/0!# DIV/0!
March 0 # DIV/0!# DIV/0!
April 0 # DIV/0!# DIV/0!
May 0 # DIV/0!# DIV/0!
June 0
GRAND
TOTAL 1,126 288 361 1,775 1,372.56 1,477.76 1.29 95.89% 10,204 11,516 7.45 $ 1,725.28 0.97 73 YTD Budget Hrs. vs. Actual Hrs. Budget YTD % RemainingRemaining Hrs. 41,000.00 1,372.56 96.65% 39,627.44
WAVE DIAL-A-RIDE YTD INFORMATION - FY 2024- 2025
DAR-9
Date Day Pullouts
Late:
1 to 5
Late: 6
to 10
Late
10+
Fare
box
Dest.

Signs Climate
Lift/Ramp
Tie Comments
8/1 Thu 7
8/2 Fri 7
8/3 Sat 6
8/4 Sun 5
8/5 Mon 7
8/6 Tue 7
8/7 Wed 7
8/8 Thu 7
8/9 Fri 7
8/10 Sat 6
8/11 Sun 5
8/12 Mon 7
8/13 Tue 7
8/14 Wed 7
8/15 Thu 7
8/16 Fri 7
8/17 Sat 6
8/18 Sun 5
8/19 Mon 7
8/20 Tue 7
8/21 Wed 13
8/22 Thu 13
8/23 Fri 13
8/24 Sat 6
8/25 Sun 5
8/26 Mon 13
8/27 Tue 13
8/28 Wed 13
8/29 Thu 13
8/30 Fri 13
8/31 Sat 6
Total 252 0 0 0 0 0 0 0 0
August 24

FIXED ROUTE - PULLOUTS
Vehicle # OOS Date Failure Repairs Made In Service Date Major Repairs for FY 2024-25
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

V. Vehicle Maintenance Plan
Transportation Concepts’ goal is to provide safe, clean, and well- maintained vehicles for our drivers and passengers. Our main objectives in the maintenance department are as follows:

Perform quality service inspections meeting both OEM and Client expectations.

To be initiative- taking in addressing proper part replacement through identifying life expectancy of parts and incorporating replacement schedules as part of the PM process.

Assure vehicles are clean.

Stock a proper level of inventory to reduce vehicle down time.

Assure quality parts are being utilized.

Assure vehicles are safe and in compliance with state and local regulations.

Track and keep accurate records.

Keep road calls at a minimum.

Our Maintenance Shop is staffed during all operating hours of the BCT operation. With a total of 3.5 FT maintenance mechanics/ supervisors/ management, we have coverage Monday-Friday from 5:00 am – 10:30 pm and Weekend coverage from 6:00 am - 10:30 pm.

Transportation Concepts has a strong commitment to fleet maintenance based upon the precepts of preventive maintenance and has developed procedures to ensure vehicle maintenance quality and fleet longevity. All maintenance personnel receive specific fleet training through manufacturers or by our Maintenance Manager, Mr. Jonathan Norman or other qualified outside resources, involved in the TC maintenance program.

This training will include, at a
minimum, the following:

Monthly review of PM
City and other regulatory
compliance)
Contract compliance with
safety, maintenance, and
cleaning.

Minimum of 48 hours of
certified training on
specific bus components
Parts inventory and
vendors
Service requirements
ASE Certification Training
Alternative fuels awareness and safety
ASE Certification Program
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Here’ s how TC’s ASE Transit Bus Technician Certification works:

Perspective candidates register for and take one or more Transit Bus Certification ASE exams. Currently, there are currently 8-H series tests grouped into specialties such as brakes ( H4), electronic systems ( H6) as well as CNG fuel ( H1) preventive maintenance inspections ( H8) etc.

Upon passing an ASE Transit Bus exam the Technician provides proof to their Project Manager and will receive a $500 bonus for every ASE Transit Bus exam that is successfully passed. That $ 500 bonus per certification will continue to be paid annually to the mechanic if that certification/recertification (retest every 5 years) is valid or until the Technician receives his Master Transit Bus Technician Status Once a Technician passes all existing H series tests, he achieves the ASE Master Transit Bus Technician status. At that time, the Technician will receive a $ 5,000 bonus immediately upon proof of status. This $ 5,000 bonus will now be paid out annually ifthat Master Certification Status is maintained Both the Technician and Transportation Concepts will benefit from the ASE Transit Bus Certification Program. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality that our company desires in employing ASE-certified technicians
Ongoing Maintenance Training
Although each mechanic receives continual training in all areas of maintenance technology, additionally, they receive a minimum of 12 hours training annually in each of the following OSHA required training segments:

Heat Stress Prevention
Hazard Communication
Fire Prevention
First Aid
IIPP
Log Out /Tag Out
Transportation Concepts Maintenance Department’s mission is to improve the quality of vehicle repair and service to both the company owned, and client provided vehicles through the ongoing development and certification of our repair technicians`` Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

PPE
Blood Bourne Pathogen
Jonathan Norman, our Maintenance Manager, will be responsible for the vehicle and facility maintenance efforts related to the designated services for the Beach Cities Transit Service. Mr. Norman will ensure that all maintenance requirements of the contract are met. Mr. Norman is well versed in all aspects of fleet maintenance and will work directly with manufacturers relative to OEM requirements regarding the City’s fleet and warranty procedures. It’s important to note that our current BCT maintenance team have CNG Tank Inspection Certifications, the CARB inspection Certifications, as well as ZEB certifications from 4 specific ZEB manufacturers.

Any maintenance personnel assigned to work on the System buses will have a thorough knowledge of:

Bus engines, transmissions, electrical, multiplex I/O electrical systems, electronic engine and transmission controls, hydraulic and air systems, engine cooling systems, radiators, passenger heating and cooling ( A/C), and related mechanical parts.

Methods and procedures used in servicing mechanical equipment.

Bus chassis and bodies.

Tools, precision instruments, equipment, and procedures used in the general repair and maintenance of bus equipment.

Decimals, fractions, and specifications related to bus mechanics.

Specialized areas such as painting, upholstering, brake relining, air-conditioning, destination signs and wheelchair lifts.

Maintenance personnel shall be able to:

Inspect bus engines, transmissions, and other related parts.

Diagnose bus engine, transmission,
electrical, multiplex I/O electrical,
hydraulic, and air system problems and
related parts.

Repair bus engine, transmission,
electrical, hydraulic, and air system
problems and related parts.

Perform wheelchair/ lift/ramp inspections
Perform annunciator and destination
sign inspections
Inspections on video recording devices
Document, on City-approved forms, all
repairs performed.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Transportation Concepts’ maintenance program consists of five primary components:

Daily Vehicle Inspections
Preventive Maintenance
Vehicle Repairs
Vehicle and Bus Stop Cleaning
Maintenance Record Keeping
Daily Vehicle Inspections:

Transportation Concepts requires all operators to complete a thorough pre-trip inspection prior to placing the vehicle into service, as well as a post-trip inspection at the end of each day.

The inspections are performed and documented by the vehicle operator on a Daily Bus Report ( DBR). If any defects are noted, a written record for use by the Maintenance
Department is created. For defects needing immediate repair, the dispatcher or on-duty supervisor will contact the maintenance department to immediately make the repair so the vehicle can be released for service on time or will assign a different vehicle for service.

These pre-trip and post- trip inspections are important to help ensure that service continues with the highest level of operating safety and to minimize service delays by identifying mechanical problems prior to the vehicle pulling into service.

Preventative Maintenance Inspections:

The company uses a series of preventative
maintenance inspections, which are
conducted at varying mileage levels
depending upon the fleet type and
contractual requirements.

The PMI Process broke down as follows:

Drive on inspection – This portion
is utilized to check specific gauges,
warning lights, indicators, driver
area specific items, switches,
windshield etc.

Interior inspection- This portion is
dedicated to inspecting floors, seats,
windows, emergency window
operation, lights, heat, vent and A/C
operation, stanchions, safety
equipment, registration, and other required items.

Exterior inspection- this portion will include the inspection of the exterior including body condition, tires, windows lights, bumpers, tires, rims, lift, interlock and other applicable items.

Chassis inspection- This portion will include a thorough inspection of the undercarriage, suspension, brakes and look for leaks and perform various filter and fluid changes per specific PM type.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Test drive- This portion is used to check for proper shift points, engine performance, braking etc.

Any defects noted during the process will be reviewed and safety items repaired before being placed back into service.

Transportation Concepts utilizes preventive maintenance programs based on OEM and Client specific requirements. Maintenance staff will perform the review of failed items in efforts to determine premature failure or to identify potential issues that can be added to the PMI process in efforts to schedule replacement cycles for specific items, reducing vehicle road calls and improving proficiency.

All preventive maintenance will be performed at regularly scheduled intervals according to OEM standards for the designated fleet.

All maintenance ( including, but not limited to, vehicle PM inspections, brake inspections, liftinspections, major lift PM’s, oil changes, engines washes, radiator cleans, interior cleans, upholstery shampoos, climate control inspections) will be tracked utilizing a computerized system
TC will maintain change out records for all components. This includes warranty repairs/ replacements whether work is performed internally or through outside vendors.

These reports will assist the City in maintaining the integrity of the fleet and maximizing the efficiency of the Mid Duty EZ Rider buses which are listed as 12 years / 500, 000- mile vehicles. TC maintains a warranty tracking file for each vehicle inthe fleet.

TC will comply with all Federal, state, and local exhaust emission requirements. In addition, all vehicles will have a valid vehicle registration and permanent license plates.

All vehicles in revenue service will carry proof of insurance.

Vehicle Repairs:

Transportation Concepts policy is structured to assure that quality and thorough repairs are made on all vehicles.

Repairs will be thorough and performed to industry
standards. Parts will meet and exceed OEM specifications.

Work orders will be used to document repair functions,
diagnostics performed, itemized parts and fluids that were used.

All wheelchair lifts, ramps, tie-downs, and related
equipment will meet ADA requirements and shall be
inspected, serviced, and lubricated at intervals as necessary to ensure that the wheelchair lifts and ramps are safe and fully operational before the vehicle is used in revenue service. Operator pre-trip inspections will be utilized to check lift operation before pull-out from the garage. The vehicle will not be placed in service for any safety related item, including inoperable Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

wheelchair lifts at the time of pull-out. The bus will be placed out of service until repaired.

All body damage, corrosion, stress cracking, and defects not covered by the original manufacturer will be repaired in a professional manner. All repairs and painting will be done in a professional manner.

Visibility for drivers and passengers will not be obstructed, and glass shall be replaced when pits, cracks, abrasions, and/or scratches are excessive. Excessive rattles and other annoyances to passenger comfort shall be repaired.

All mechanical, electrical, multiplex I/O electrical, fluid, air, and/or hydraulic systems will be maintained in a safe and operating condition.

Heating and air-conditioning ( A/C) ( climate
control) systems will be maintained and used to
ensure that the passenger compartment
temperature is comfortably always maintained
under all climatic conditions on all in-service
runs. TC will maintain the climate control
system, heating, and A/C systems, in an operable
condition throughout the entire year. TC will
meet all Federal, state, and local EPA
requirements related to freon.

Heating and Air Conditioning units will be inspected at every preventative inspection interval. The following components are inspected :

Inspect drive compressor belt for proper tension/wear
Replace return air filter
Monitor oil level
Inspect control thermometer
Check all the wiring and connections
Analyze system for proper operation
Inspect Blowers for proper operation
Inspect evaporator and condenser cores, clean if needed Check site glass for proper refrigerant fill
Check all lines
In addition, every 24,000 miles the following will be completed:

Change filter dryer as specified by manufacturer
Clean cores
Torque component mounting bolts
Inspect water control valve for proper operation
Check the condenser and evaporator for proper operation Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Seats will be maintained in proper operating condition. All tears, cuts, gum, graffiti, and other damage will be repaired in a professional manner. TC will replace seat covers and/or cushion materials which are worn or cannot be professionally repaired, using seat cover materials which are identical in design and color as those materials being replaced.

Parts Inventory
Vehicle repairs are completed using the highest quality parts available. Transportation Concepts participates in several national parts programs, which allows significant timesavings in most cases. We employ a first-in and first-out inventory system. Spare parts inventory is based on a cost per vehicle system. Transportation Concepts will stock spare parts to meet preventative maintenance and inspection needs, graffiti, and vandalism, electrical, wheelchair lift and other maintenance related items. Quantity is predicated on the item’s failure rate. Transportation Concepts also takes into consideration the availability of local parts and suppliers. We utilize air- freight overnight delivery if a local supplier cannot meet our immediate needs.

TC will continue to maintain an ongoing spare parts inventory that has proven successful in having readily available components available to reduce vehicle downtime and always meet peak hour vehicle requirements for service delivery.

All repairs will be made in accordance with applicable procedures listed in the vehicle manufacturer' s maintenance manuals and shall comply with all local, state, and Federal regulations.

Vehicle Cleaning
The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. The exterior and interior cleanliness of the vehicle is readily noticed by the passengers and contributes to their perception of the service quality. As previously stated, to address this critical service component, Transportation Concepts will continue to utilize our 2 Full-time utility workers, as well utilizing Fleetwash, a vendor whom TC has been using for years, to wash the exteriors of the buses to maintain the consistent cleanliness of the fleet. The Project Manager will use a calculated schedule to monitor the cleaning of the fleet and to ensure that each vehicle receives its’ required cleaning and detail.

Daily, all vehicles utilized in revenue service will have the interiors swept and wiped down. Related to exterior washes, although the RFP establishes that vehicles are to be washed a minimum of once ( 1) per week, TC has throughout the last several years conducted complete exterior washes more often than once weekly. This is due to the proximity of the service area to the ocean. We are proposing to continue complete exterior cleaning as frequently as needed, exceeding the RFP requirements to maintain the Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

professional and clean image of the BCT. In addition, the wheels and inside of all windows will be cleaned and scrubbing oil or other excessive residue off the rear end; dusting or vacuuming of all seats, dashboard, stanchions and exposed surfaces; and sweeping or vacuuming of all floor areas, including the removal of gum, grease, oil, etc. will be performed.

All graffiti, interior and exterior, that is cleanable will be removed as soon as practicable.

If the graffiti is obscene, or gang related, it will be removed immediately, or the vehicle shall not be used in revenue service until corrected. All seats will be dry when in revenue service.

Complete interior/exterior vehicle details will occur every 6 months to maintain the cleanliness levels expected by both TC and the City of Redondo Beach. These will include steaming seats, performing a deep clean on the interior floors, applying a wax sealant on the exterior bus, polishing all wheels and reconditioning all rubber components.

Bus Stop Cleaning / Maintenance
To maintain our bus stops, TC will assign our operators the responsibility of reporting any bus stop concerns daily to our dispatch center. Furthermore, TC will assign our Road Supervisors the responsibility of conducting bus stop inspections each month to ensure they are up to specifications. We will also continue to utilize the form we developed to report these concerns ( see below).

During our monthly bus stop inspections, our Road Supervisors shall review and report on the following matters:

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Report damaged or missing bus stop signs, benches, and trash receptacles to the City of Redondo Beach and neighboring Cities.

Reporting missing, damaged, or weathered bus stop ID numbers to the city for replacement.

Report any graffiti on bus stop signs, benches, and trash receptacles to:

City of Redondo Beach for transparency reasons only
Local police graffiti department
TC utility team, so they can plan for graffiti removal.

Review the overall bus stop and surrounding area for cleanliness, infrastructure, or safety concerns.

Cleaning Process
Safety First: Wear appropriate PPE (Personal Protective Equipment), including gloves, reflective vest, and sturdy shoes.

Assess the Area: Before starting, quickly assess the bus stop area for immediate hazards broken glass, large debris, etc.) and determine the necessary equipment.

Set Up Safety Measures: If necessary, set up safety cones or signs to alert the public that cleaning is in progress.

Cleaning Tasks
Maintenance personnel drive out to the scene in a vehicle equipped with a pressure washer, graffiti remover,
and hazmat cleaning materials.

Empty the trash cans at the bus stop. If they are full, replace the bag with a new, clean one.

Pick up all litter within a 5-10 feet radius of the bus stop. This may include cigarette butts, plastic bottles, cans, and paper.

Wipe down the seats,
handrails, and any shelter
panels ( if applicable) using
disinfectant wipes or a suitable
cleaning solution. Pay extra attention to areas that are frequently touched.

For seats made of metal or wood, use a mild detergent and water solution, followed by wiping with a dry cloth.

Sweep the entire area around the bus stop to remove dirt, sand, or debris. Use a broom and dustpan for smaller debris.

Hose down the above areas.

If the sidewalk is dirty, use a brush with a cleaning solution or a high-pressure hose to scrub and clean it.

Bus Stop Signs: Wipe down the bus stop sign and any
informational postings. Remove any outdated flyers or posters.

Sidewalk and Nearby Areas: If there is an additional sidewalk near the bus stop that is heavily soiled or littered, clean it as well.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Final Inspection
Walkthrough: After cleaning, walk through the bus stop area to ensure all surfaces are cleaned, trash is removed, and there are no safety hazards.

Check for Damage: Look for any broken or damaged parts such as benches, shelters, lights, or signage, and report them for repair if necessary.

Log: Record the date and time of cleaning, as well as any issues observed ( e.g., broken fixtures, excessive litter). If required, document whether any repairs are needed.

Inventory Check: Ensure cleaning supplies are replenished as needed and note any shortages ( e.g., trash bags, cleaning solution).

Report to Supervisor: If major repairs or maintenance is required, report the issue to the supervisor.

Report any maintenance repairs to the city staff.

Maintenance Recordkeeping
The proper functioning of the maintenance department relies upon an accurate system of recordkeeping verifying the performance of the department. TC will provide an up-to-date electronic vehicle file for each vehicle which shall contain all pertinent vehicle and maintenance information including, but not limited to vehicle make, model, running repairs, pm schedules and activity, work orders, other equipment, road call information, warranty information, and inspection documentation.

We have implemented the Fleetio Computerized
Maintenance Fleet Management system at each of our
operating locations, including BCT. The advantages of this system are as follows:

Fleet Management -able to track every detail of repair electronically Fleet Maintenance – schedule automated preventative inspections Fuel Management – simplify data collection and gain insight into costs and fuel efficiency
Reports – track and develop trend reports by vehicle and type of vehicle Daily bus condition reports will be kept for a 90-day period, in accordance with CHP requirements.

The preventive maintenance inspection reports will be kept for the term of the contract.

Daily bus condition reports will be kept for a 90- day period, in accordance with CHP requirements.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Annual CHP Terminal Inspections
Since Transportation Concepts began operating BCT in 2010, we have received a satisfactory” rating on each annual terminal inspection from the California Highway Patrol in Redondo Beach. Although this is a minimum standard, it is just one measurement that we use in determining excellence in our fleet maintenance program.

This same measurement of success with the annual CHP terminal inspections has been consistent in every operation we have had in California.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

W. Operating Facility Plan
Although we have had some limitations with the existing City provided facility, together with the city assistance we have been able to maintain a functional and effective working environment over the last 15 years. This included painting and installing flooring in the main offices, enclosing an area for management and staff and painting the dispatch center. Additionally, we worked with the City to procure
and install security cameras and
door locks throughout the
facility.

We have structured the City
provided space so that we have a dedicated and secure
dispatch area, appropriate driver room and management
offices, in addition to a shop area that meets the need of the BCT fleet.

Over at City Hall we utilize the City provided room for our Classroom training area.

We are proposing to keep the facility plan as- is for the next contract term, however, as we have in the past, we will continue to work very closely with the Transit Manager on the new transit facility specifically to accommodate the BCT services.

Office and Maintenance Equipment
Transportation Concepts has utilized the
City provided facility for the last 15
years. Beginning in 2009 we procured the
necessary office and maintenance shop
equipment needed to successfully operate
BCT. Over the course of these 15 years TC
has continued to purchase/replace
equipment for both the shop and the
office to meet the needs of both
technological and system advancements.

The following is a detailed list of all office, maintenance and support vehicles that are required for the BCT operation.

Transportation Concepts Maintenance Equipment
For the BCT Location

DESCRIPTION QTY
1 BENCH GRINDER WITH STAND, CRAFTMAN 8" 1/2 HP 1
2 JUMPER CABLES 1
3 BATTERY/ CHARGING SYSTEM TESTER, SOLAR BRAND 1
4 BATTERY CHARGER, ASSOCIATED BRAND 1
5 TIRE CHANGER, COATS MODEL. RIN CLAMP 5065AX 1
6 BARREL DOLLY 1
7 55 GALLON CARRIER/HOIST TYPE 1
8 TIRE RACK 1
9 R134 A/C RECOVERY/CHARGING MACHINE, COOL TECH 700 1
10 7' LADDER, CUPRUM BRAND 1
11 3/8" 50' AIR HOSE 1
12 1/2" AIR HOSE 1
13 ROLLING WORK BENCH WITH VICE 1
14 DIAGNOSTIC LAP TOP & TEST CABLE, PANASONIC TOUGH BOOK 1 15 3 TON FLOOR JACK HEIN WARNER 1
16 WASTE OIL DRAIN CATCHER 1
17 WASTE COOLANT DRAIN CATCHER 1
18 FIRE CABINET 1
19 EYE WASH STATION, ZEE MODEL PROTECTOR 1 1
20 1" AIR IMPACT GUN 1
21 1" TORQUE WRENCH, NU-LINE BRAND LBS 1
22 1" DRIVE 7" EXTENSION, PROTO 1
23 BALL JOINT SERVICE KIT 1
24 BEARING, RACE AND SEAL INSTALLER/REMOVER, MODEL 41630 1 25 A/C LEAK DETECTER, TRACER MODEL TIFXL-1 1
26 A/C LEAK TRACER KIT 1
27 2 TON ATD HYDRUALIC FLOOR JACK 1
28 T & B BRAND BATTERY CABLE CRIMPER KIT 1
29 10 TON HYDRUALIC FLOOR JACK, GRAY 1
30 4,400 LBS PALLET JACK 1
31 7.5 TON LIFT, SEFAC (1 SET OF 4) 1
32 BARREL STAND STATION 4
33 10 TON JACK STAND 2
34 12 TON JACK STAND 2
35 7 TON JACK STAND 3
36 6 TON JACK STAND 2
37 DAYTON WET/DRY SHOP VACUUM 1
38 120 GALLON COOLANT CONTAINER, EVERGREEN 1
39 A/C LINE FITTING CRIMPER SET, ATCO MODEL 3700 1
40 TRANSMISSION JACK CARLYLE/ NAPA 1 TON 1
41 UTILITY CARTS 3
42 SPILL CONTAINMENT BINS 3
43 MASTER BRAND HEAT GUN 1
44 H.P. PRO BOOK LAP TOP 1
45 SPEED AIRE SHOP COMPRESSOR (Backup- City Unit is Primary) 1 46 JNC BRAND JUMPER MODEL 1224 12/24 VOLTS 1
47 DYNA-GLO SHOP HEATER 1
48 DEWALT MINI SHOP VAC 1
49 STERNIL KONI 12 TON JACK STANDS (1 SET OF 4) 4
50 22 TON PITTSBURG AIR-HYDRUALIC FLOOR JACK 1

DESCRIPTION QTY
1 Folding Tables 8
2 5 Drawer Shop Work Desk 1
3 Desks with Hutch 2
4 Desks 4
5 Wooden filing cabinets 5
6 Steel Cabinets 11
7 Office Chairs 7
8 Storage Shelves 15
9 Fridges 4
10 Safe 1
11 Round Conference Table 1
12 Sofa 1
13 Guest Chairs 15
14 Metal Drafting Desk 2
15 Televisions 4
16 Copier 2
17 Printers 3
18 Coin Counting Machine 1
19 Currency Counting Machine 1
20 Desktop Computers 2
21 Laptop Computers 7
22 Shop Rugged Laptop 2
23 Monitors 13
24 Kenwood 2-way Radios For Buses 20
25 Kenwood Hand Held Radios 6
26 Kenwood Base Station 2
27 Polycom VVX400 IP Phone System 1
28 Polycom VVX400 IP Phones 7
29 Microwave 2
30 Air Fryer 1
31 Keurig Coffee Machines 2
32 Hot/Cold Water Dispenser 1
33 Cell Phones 9
34 Shop Tablets- Samsung Galaxy 2
35 Operations- DAR Tablets- Samsung Galaxy 5
36 Support Vehicles 5
37 Service Truck w/ Compressor 1
Operations Office and
Maintenance Inventory
For the BCT Location
38 Service Truck/w Pressure Washer and Water
Tank
1 Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

X. Project Implementation Plan
Work Plan – Transition/ Implementation
Transportation Concepts ( TC) clearly understands the City of Redondo Beach / Beach Cities Transit requirements and standards for service quality and safety. Transportation Concepts has addressed all aspects of operations relating to the operation of the BCT service that has met and exceeded those standards over the last 15 years. However, to ensure continue success, Transportation Concepts priority is starting the new contract effectively. TC is fortunate to currently operate this project, which provides increased stability during the negotiation of the new contract. Service typically suffers during a contractor change due to the learning curve associated with the familiarization of the City of Redondo Beach’s expectations, the BCT operational culture, the routes, scheduling, equipment, and required training, which are required relative to contractual transition.

The implementation of the service builds the foundation from which to grow and continuously improve the operation. After going through the initial transition over 15 years ago we are fortunately in a place of continuous improvement. Although we already have the operational components in place to ensure the service operates smoothly during the transition phase’ we will implement a new radio system along with the continued coordination of the new Operations and Maintenance center, as well as the ZEB rollout plan, much the same as we accomplished during the planning, construction and opening of the Transit Center. These are significant transition activities for the City of Redondo Beach, and you can be assured that Transportation Concepts is the most logical choice to ensure continued success.

New Contract Implementation Plan
Transportation Concepts ( TC) realizes that the implementation of the new contract is critical to our continued success of the operation. We take this very seriously. This is a tremendous responsibility and our approach to a new contract term will continue to be one of dedication and commitment. Although the Scope of Work and Operational Plan will not be changing, becoming complacent is not something that our organization will allow.

BCT Route Changes
Transportation Concepts has been working with the BCT City Staff, along with their transit consultant, on proposed route changes needed for Line 109. Once the approval is received, we will move forward with the route restructuring. We anticipate this to be finalized during our current contract term, however, for some reason if it is delayed beyond June 2025, this will be a priority TC will be involved inimplementing.

Operations & Maintenance Facility (OMF)
Relative to the planning and construction of the Operations and Maintenance Facility, it will need to be tied to the planning of the ZEB rollout. Although this is planned to occur a few years down the road during this next contract term, we have the resources available now to assist the City in this endeavor.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Zero Emission Rollout Plan
Transportation Concepts has been working with both public agencies and municipalities parking since 2014 in the procurement, infrastructure planning and operational implementation of Zero Emission Buses ( ZEB). Our maintenance team, led by Jonathan Norman has worked hand in hand with Ontario International Airport in their successful ZEB rollout as well as the City of Glendora on their ZEB rollout implementation plan.

Additionally, we have brought Frank Dopp and his company, Fleet Maintenance Consulting, onto the TC team to serve as a component of our corporate overhead to serve as an ongoing technical consultant to the City of Redondo Beach. This will ensure that everything related to the planning, construction and implementation of both the OMF and ZEB plan is a success.

New Contract Implementation Philosophy
TC operates several contracts that involved an initial transition from public to private operator, from competitor to TC, or new service altogether. In addition, the nature of this business requires the need to pivot on a moment’s notice with the addition of service, route revisions, new employees, implementation of new policies, innovative technology, or new contractual obligations, even traffic or weather conditions can facilitate the need for making a transition. TC believes the most essential element of effectively carrying out a designated “ transition” is open, clear, and consistent communication. If all the people involved in implementing a transition along with all the people who will be affected by the transition are informed and prepared to make the transition, we are guaranteed success.

This is where the strength of our team under the continued leadership of Brett Baum really makes the difference. Our team has a comprehensive understanding of this service and the nuances that surround it relative to equipment, fuel types, fueling, route timing etc. Our team is clearly the most qualified and best suited to ensure that service is uninterrupted due to a new contract. Passengers will be happy and in turn the City Transit manager, her staff and City officials, will be satisfied.

The new contract begins July 1, 2025 as stated in the RFP. Although we have been communicating with City staff regarding the new Operations and Maintenance facility, we will continue to partner with staff to discuss the implementation of this along with the ZEB roll out as soon as they are ready. Our plan will be adjusted based on any changes that may occur over this next contract term.

Workforce
Our workforce is in place so no transition time or resources will be required relative to the workforce. However, the management team will be most instrumental relative to the facility planning, construction and subsequent move ifit occurs during this next contract term. All information will be communicated to employees relative to expectations and the overall strategic plan for the facility transition will include key dates and activities.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Administrative Duties
All administrative functions are currently in place and handled locally under the direction of our Project Manager.

Addressing Operational Issues
Transportation Concepts is successful due to the incredible strength of our local management team coupled with the ability to be flexible in effectively managing the dayto-day operations. As stated, all operational functions are in place for this contract. We are familiar with all service characteristics and associated operational requirements.

Over the last 15 years the primary ingredient in the success of the BCT has been the strong partnership that has been forged between TC and the City of Redondo Beach. We have collectively built an open and honest level of communication while working together as a team. We believe we have demonstrated our commitment throughout these last 3 contract terms. Brett Baum and the other local team members as well as Rich Rogers, our EVP / COO, will continue to work together with the City Staff to ensure that we focus on the future to strive towards our collective desire to meet and exceed the community expectations of the Beach Cities Transit System.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Y. Technical Resource Plan
Over the last 42 years of transit experience, Transportation Concepts has had the opportunity to work with and assist many transit clients in recommending, partnering with and assisting in the implementation of technological system enhancements such as; Electronic Farebox Implementation projects ( GFI), Computer Assist Dispatch System integration for both Fixed Route as well as Paratransit programs, Real Time Information Systems, Digital Bus Destination and Digital Bus Stop / Screen signage projects, Bus fleet Annunciator implementation projects, the Metro TAP program, many bus fleet camera system installations, as well as Onboard Wi-Fi projects for bus fleets.

Additionally, over the years we have been instrumental in assisting our clients in their implementation projects surrounding the integration of alternative fuel. TC has worked together with several transit operators with their CNG fleet conversion implementation projects, including maintenance facility infrastructure compliance for CNG buses along with facility fueling station conversion projects. Related to Zero Emission Buses ( ZEB), we were an instrumental partner with a ZEB rollout project in the City of Avalon, a 100% fleet ZEB rollout project with the Ontario International Airport, as well as the ZEB rollout in the City of Glendora.

We are an avid promoter of these and future technical enhancements for our transit system and look forward to assisting and working with the City of Redondo Beach in future technological advancements inthe future.

Real-Time Information Systems
As described in Section S, Transportation Concepts has close to 15 years of working with our transit clients in the selection, implementation, and on-going utilization of RTIS.

The selection and implementation of the GMV Syncromatics system with the City of Redondo Beach’s is just one recent example of that success.

Zero Emission Bus
Transportation Concepts has been partnering with both parking and transit clients since 2014 in the procurement, infrastructure planning and operational implementation of Zero Emission Buses ( ZEB). Under our current transportation contracts, we have worked with each client agency to develop and implement a Zero Emission Bus roll out plan. Currently we operate electric buses ( ZEB’s) in the following locations and operating environments:

Ontario International Airport
Back in 2015 our company procured four ( 4) ZEB
buses and began utilizing those at the Ontario airport
parking shuttle service. In 2022, the Ontario
International Airport Authority ( OIAA) purchased
eight (8) 40’ Proterra Electric buses. Since that time, TC and OIAA have collectively partnered to
implement a full electrification of the entire fleet.

We worked with the airport to set up the facility
Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

infrastructure, completed the ZEB operations and vehicle maintenance training and fully commissioned the charging systems resulting in a 100% Electric Bus Fleet.

City of Glendora
Transportation Concepts began work with the City
of Glendora back in 2020 to prepare for a ZeroEmissions Bus Rollout Plan. In 2022 the City Council approved this roll out plan and work
began to transition to a ZEB fleet by 2025.

Collectively we have worked with the City to
establish plans for a new transit facility, began
the procurement of the Zero Emission Buses, with
the initial phase and the installation of the EV
chargers completed in 2023. The City of Glendora provides Transportation Concepts with the bus storage and operations facility while we perform vehicle maintenance at a separate TC owned facility. We are currently operating 2 of these Zero Emission Buses with an additional two (2) more ZEB scheduled for delivery in2025.

City of Avalon
Back in 2016 the City of Avalon procured medium
duty ZEB prototype buses just prior to
Transportation Concepts ( TC) being awarded an
operating contract back. Immediately TC began to
work with the city in the infrastructure
development and installation of the charging
system.

Frank Dopp, our Vice President of Maintenance at
that time worked with the City in the infrastructure requirements and trained the City mechanics on the requirements of ZEB mechanical maintenance requirements. The City, at that time, provided the regular fleet maintenance services for that contract.

TC began the operation of those buses, however, after a few years we determined that the vehicles were not adequately designed and presented a steering engineering safety issue.

We immediately removed them from service and hired a third-party maintenance consultant to inspect and work with the city who validated our findings. Unfortunately, these units were permanently removed from service as the City and the bus manufacturer could not agree on what was proposed to resolve those issues.

Port of Los Angeles
In addition to the management and operation of the Port of Los Angeles parking structures, we provide shuttle services to transport passengers from the designed parking lots to cruise ships for embarkment and dis embarkment. Almost
11 years ago PCI procured Zero Emission Buses, established the necessary facility infrastructure to accommodate Level Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

II chargers, operated and maintained those ZEB buses for the last 10 years.

Currently we are working with the Port of LA to procure up to 8 - electric full-size buses to transition to a 100% ZEB fleet.

ZEB Technical Resource Commitment
As mentioned in Section A, Fleet Maintenance Consulting (FMC) has already been hired and is committed to assist both TC and the City of Redondo Beach in the provision and implementation of the ZEB rollout services, inclusive of the infrastructure and electrification of the BCT fleet.

With over 40 years of experience in the transit and fleet management industry, Frank Dopp is the founder and owner of Fleet Maintenance Consulting, Inc., based in Southern California. His extensive background spans all facets of fleet management, from technician to Director of Maintenance, allowing him to offer unique insights into the operational and maintenance needs of commercial and public transit fleets.

Frank specializes in helping organizations transition to alternative fuel fleets, with a particular focus on Battery Electric Vehicles ( BEVs) and Hydrogen Fuel Cell technologies. He has worked on a wide range of high- profile projects, assisting clients such as CT DOT, Toronto Transit, SamTrans, and Santa Cruz Metro. Frank played a key role in the Santa Cruz Metro' s 53 hydrogen fuel cell buses project, as well as advising on electric bus procurements for MBTA and Cal ACT.

At the core of Frank’ s approach is a commitment to safety, efficiency, and compliance. He has developed and implemented OSHA-compliant electrical safety programs, including high- voltage safety training, and has been instrumental in supporting organizations with the implementation of CMMS ( Computerized Maintenance Management Systems).

Frank’ s expertise extends to vehicle specification, RFP processes, and maintenance program development, as well as providing interim Director of Maintenance services for smaller companies navigating high- level operational challenges.

Frank' s approach is centered around partnership— working collaboratively with agencies, fleet operators, and manufacturers to find innovative and practical solutions. He advocates a joined- up approach that aligns the needs of suppliers, customers, and transit operators, ensuring that fleets are both safe and dependable, while continuing to deliver exceptional customer service across the industry.

Recent projects include major ZEB fleet roll out plans for agencies like DC Circulator in Washington D.C., Go Durham in North Carolina, and GTA in Ontario, where Frank assisted with integrating Zero- Emission Buses ( ZEBs) into operations. Whether it is overseeing the integration of innovative technologies or managing complex fleet transitions, Frank is committed to finding solutions that provide long- term value for his clients.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

Maintenance Experience with ZEB fleets
Transportation Concepts has been providing vehicle
preventative maintenance inspections, mechanical
troubleshooting, and ongoing repairs on Zero Emission Buses since 2014. Over these years our mechanics and maintenance managers have been trained and certified through the
individual manufacturer training programs.

Zero Emission Bus Maintenance Training
It is important to mention that our dedicated BCT
maintenance team have completed the following ZEB
training certification programs:

Proterra ZEB Maintenance and Charging
System Training Program
Zero Emission Bus University Certification Program
BYD ZEB Maintenance Training Program
The Training for each was a specialized program designed to equip transit technicians with the skills and knowledge necessary to maintain and repair zero- emission buses, particularly electric and hydrogen fuel cell vehicles. Here’s an overview of key aspects related to the technician training that was received:

Electric Bus Focus: Technicians are trained to work on Battery Electric Buses BEBs), which require specific expertise in high-voltage systems, batteries, electric motors, and charging infrastructure.

Hydrogen Fuel Cell Training: Some programs also focus on hydrogen fuel cell technology, covering fuel cell components, hydrogen storage systems, and fuel delivery systems.

Safety Protocols: Training emphasizes safety due to the high voltage and pressurized systems in ZEBs. Technicians learn how to safely handle electrical components and hydrogen fuel systems.

Electrical and Mechanical Systems: In-depth training on the integration of electrical systems with traditional mechanical systems.

Diagnostics and Troubleshooting: Technicians are taught how to use diagnostic tools and software to troubleshoot faults and issues in ZEBs.

Maintenance Best Practices: Routine maintenance procedures for batteries, electric drivetrains, and fuel cells are covered, ensuring longevity and reliability of ZEBs.

Charging Station Repair: Technicians also learn about the maintenance and repair of charging stations, including depot charging systems and on-route charging infrastructure, essential for ZEB operations.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

2. Financial Statements
We have provided the last two years of audited financial statements for review as a separate document due to confidentiality. This provides a comfort level that our company has financial stability and capacity to continue to serve as the selected contractor for the Operations and Maintenance of Beach Cities Transit Services for the next ten ( 10) years.

Proposal to the City of Redondo Beach
Operation and Maintenance of Beach Cities Transit

3. Compliance with Specifications
Transportation Concepts hereby agrees that the material, equipment, and services offered will meet or exceed all the requirements of the specifications in this RFP and that no deviations have been proposed or exceptions taken.