Cities Index.
Quote Motorola Solutions, Inc Mobile License Plate Readers

Redondo Beach City Council
March 3, 2026

Document
Quote Motorola Solutions, Inc Mobile License Plate Readers
Meeting
March 3, 2026
Body
Redondo Beach City Council
Pages
22
Original file
1.2 MB
Text extracted from the city's file for reading and search. Open the original on redondo.legistar1.com. That file is the official record.

QUOTE-3430884

REDONDO BEACH POLICE, CITY OF
12/16/2025
The design, technical, pricing, and other information (“Information”) furnished with this submission is confidential proprietary information of Motorola Solutions, Inc. or the Motorola Solutions entity providing this quote (“Motorola”) and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2020 Motorola Solutions, Inc. All rights reserved. 1/16/2026

REDONDO BEACH POLICE, CITY OF
401 DIAMOND ST
REDONDO BEACH, CA 90277
Dear Brian  Weiss,
Motorola Solutions is pleased to present REDONDO BEACH POLICE, CITY OF with this quote for quality communications equipment and services.  The development of this quote provided us the opportunity to evaluate your requirements and propose a solution to best fulfill your communications needs.

This information is provided to assist you in your evaluation process. Our goal is to provide REDONDO BEACH POLICE, CITY OF with the best products and services available in the communications industry. Please direct any questions to Troy Sakaguchi at [email protected].

We thank you for the opportunity to provide you with premier communications and look forward to your review and feedback regarding this quote.

Sincerely,
Troy Sakaguchi
QUOTE-3430884
Billing Address:

REDONDO BEACH POLICE, CITY
OF
401 DIAMOND ST
REDONDO BEACH, CA 90277
US
Troy Sakaguchi Troy.Sakaguchi@
Quote Created By:
motorolasolutions.com
End Customer:

REDONDO BEACH POLICE, CITY OF
Brian  Weiss [email protected]
VIDEO-101223-MOT
Contract:  36874 - SOURCEWELL MOBILE
Line
#
Item Number Description Qty Term List Price Sale Price Ext. Sale Price L5M Mobile System
Purchase
1 CDMS-HWW MOBILE LPR CAMERA KIT

EXTENDED HARDWARE

WARRANTY - VALID FROM

STANDARD WARRANTY

EXPIRATION
6 4 YEARS $1,680.00 $1,512.00 $9,072.00
2 VS-DLF-01 DEVICE LICENSE FEE 6 1 YEAR $474.96 $427.46 $2,564.76 3 VSB-54015 CDM-2-34--L5M 12 16 L5M

CAM W VLP
3 $10,000.00 $5,000.00 $15,000.00
4 PDS-LPR-SS PROJECT DELIVERY

SERVICES-LPR
3 $995.00 $895.50 $2,686.50
5 HRDWR-INST-SS HARDWARE

INSTALLATION
1 $6,864.00 $6,864.00 $6,864.00
6 VSM-20600 VS-LBB-02-REV-E LB BRKT
4 CAM 1 PAIR KIT
3 $1,095.00 $985.50 $2,956.50
Subtotal $39,143.76
Estimated Tax $2,765.59
Grand Total $41,909.35(USD)
QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 3 ends

Notes:
●   The Pricing Summary is a breakdown of costs and does not reflect the frequency at which you will be invoiced. ● This quote contains items with approved price exceptions applied against them.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 4 ends

L5M MOBILE SYSTEM SOLUTION DESCRIPTION
L5M MOBILE SYSTEM
The L5M Mobile Camera System stands out with its industry-leading image sensor, delivering unparalleled low-light performance and precise license plate, make and model recognition. Its global shutter ensures clear capture of highspeed vehicles, while its seamless integration with our advanced software suite, VehicleManager, enables comprehensive data analysis and robust management tools, setting a new standard for law enforcement and security operations.

Key Features and Benefits:
 Superior Detection Capabilities: The L5M Mobile System leverages dual high-quality color and infrared (IR) sensors with dedicated lenses and IR illumination, ensuring the clarity of license plates even at speeds up to 150 MPH. AI-powered make and model identification and ONVIF-compliant video streaming enhance data accuracy and breadth.
 Enhanced In-Car User Experience: CarDetector Mobile software provides audio and visual alerts for hotlisted vehicle detections and allows seamless, in-car investigations. The interface is designed for a familiar, efficient user experience and integrates seamlessly with other Motorola products.  Flexible Deployment Options: The L5M Mobile System can be configured with various lenses for 4 to 85- foot scan distances and mounted in multiple positions on vehicles. The VIP processor supports up to four cameras, enabling continuous scanning at up to 60 FPS. Quick activation via CarDetector Mobile and constant connectivity with GPS and LTE ensure reliable performance.  Durable and Low Maintenance: IP68-rated for harsh conditions, the L5M Mobile System withstands shock, vibration, extreme temperatures, and inclement weather. It is designed for year-round use and includes automatic updates to ensure the latest features and optimal performance.  Advanced-Data Management: Integrating with VehicleManager, the L5M Mobile System facilitates detailed searches, hot list management and advanced analytics on billions of LPR records. The system offers transformative vehicle location intelligence while maintaining industry-leading data control and program success security standards.
 High-Speed, High-Traffic Performance: Designed for high-speed, high-traffic environments, the L5M Mobile System captures precise, reliable license plate data, enhancing the effectiveness of law enforcement and security operations.

Deploy the L5M Mobile System to enhance your LPR capabilities with superior image quality, flexible deployment, and advanced data management and analytics, ensuring reliable performance in any environment.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 5 ends

LICENSE PLATE RECOGNITION TECHNOLOGY STATEMENT OF WORK

OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the Customer for the implementation of fixed or mobile License Plate Recognition (LPR) technology(s) and your License Plate Recognition Technology solution, if Deployment or Installation Services are purchased as part of the Contract. For the purpose of this SOW, the term “Motorola” may refer to our affiliates, subcontractors, or certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on Motorola’s behalf to install your License Plate Recognition Technology system(s) (if applicable).

This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of the hardware and software components listed in the Solutions Description. Any changes or deviations from this SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may incur additional cost.

Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with the change provisions of the Contract.

Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel with access to their network and facilities so Motorola is able to fulfill its obligations. The Customer is responsible for acquisition and use of a remote access tool that complies with the regulations controlling use of the remote access tool. All work will be performed during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00 p.m.).

The number and type of software subscription licenses, products, or services provided by Motorola are specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable addenda (“Contract”).

AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of activities completed, activities planned, progress against the project schedule, items of concern requiring attention, as well as, potential project risks and agreed upon mitigation actions.

Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the responsibility of the Customer.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 6 ends

FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION CJIS Security Policy Compliance
Motorola does not believe our LPR and License Plate Recognition Technology offerings require compliance with the FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the FBI-CJIS defines Criminal Justice Information. However, Motorola does design its products with the CJISSECPOL security controls as a guide. Motorola’s LPR system design and features support best practice security controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the Customer throughout this process.

Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security related to authorized personnel background screening when requested to do so by the Customer. Based on Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets.

Additionally, Motorola performs independent criminal background investigations including name based background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity verification on its employees.

Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.

Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate training, Motorola will work with the Customer to accommodate this request at an additional cost.

CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required to do so by the Customer.

Third Party Installer
The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12 Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum.

COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 7 ends

The Customer must provide Motorola with written notification if they do not accept the completion of Motorola responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.

The project will be deemed accepted if no written notification is received within ten (10) business days.

In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional demonstration of the system.

SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s receipt of credentials for access. The provision and use of the subscription service is governed by the Contract.

PROJECT ROLES AND RESPONSIBILITIES OVERVIEW
Motorola Project Roles and Responsibilities (if applicable) The Motorola Project Team will be assigned to the project under the direction of the Motorola Project Manager.

Each team member will be engaged in different phases of the project as necessary. Some team members will be multi-disciplinary and may fulfill more than one role.

In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this SOW.

Our experience has shown customers who take an active role in the operational and educational process of their system realize user adoption sooner and achieve higher levels of success with system operation. The subsections below provide an overview of each Motorola Project Team Member.

Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities may include but are not limited to:
 Manage Motorola responsibilities related to the delivery of the project.  Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as applicable.
 Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.  Maintain project communications with the Customer.
 Identify and manage project risks.
 Coordinate collaboration of Customer resources to minimize project delays.  Evaluate project status against Project Schedule.
 Conduct status meetings on mutually agreed upon dates to discuss project status.  Provide timely responses to Customer inquiries and issues related to project progress.  Conduct status calls with the Customer throughout the Project up to and including Go-Live.

System Technologist
The System Technologist (ST) will work with the Customer’s Project Team on:
 Camera programing
 Camera alignment
QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 8 ends

 Licensed Software Training
 Develop and submit Start Up and Commissioning Sign Off (SSU&C) Technical Trainer / Instructor
The Technical Trainer / Instructor provides training in accordance with the Training Plan provided to the Customer.

Motorola-Certified Installer
The Motorola-certified installer is primarily responsible for installing in-car and fixed LPRs. There are specific requirements the 3rd party partner must meet in order to be considered a Motorola-certified installer, and they include (but are not limited to) the following:

Required Training
 SSU&C Onsite Training
- Included Certification testing completed and passed
 Networking (must meet one of the following three requirements) - CompTia Network + Certification
- Networking Degree in IT
- Basic Networking RDS003
 ASE Certification for Mobile Installers
 Electrical Certification
- Electrical Certification/Permitting
 Low Voltage Certification
 High Voltage Certification
 Equipment Certification
- Bucket Truck Certification
- Any applicable testing equipment certification
Other responsibilities the Motorola-certified installer may be involved in include the fixed and/or mobile installation of cellular routers, wired networks, poles, trenching, and conduit runs as well as the manufacturing and/or service of trailers. These activities will only be completed by Motorola if Motorola quotes these services; otherwise, the completion of these services are solely the responsibility of the Customer.

Customer Support and Services Team
The Customer Support and Services Team will provide on-going support to the Customer following Go-Live and final acceptance of the project.

Customer Project Roles and Responsibilities (if applicable) Motorola has defined key resources that are critical to this project and must participate in all the activities defined in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact information for the roles listed below. It is critical that these resources are empowered to make decisions based on the Customer’s operational and administration needs. The Customer Project Team will be engaged from Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the resources identified in this section, Motorola may be able to supplement these resources at an additional cost.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 9 ends

Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will include, but are not limited to:
 Communicate and coordinate with other project participants.  Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely facilitation of tasks and activities.
 Maintain project communications with the Motorola PM.  Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.  Consolidate all project inquiries from Customer staff to present to Motorola PM.  Approve a deployment date offered by Motorola.
 Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.  Measure and evaluate progress against the Project Schedule.  Monitor project to ensure resources are available as required.  Attend status meetings.
 Provide timely responses to issues related to project progress.  Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.  Review and administer change control procedures, hardware and software certification, and all related project tasks required to meet the deployment date.
 Ensure Customer vendors’ readiness ahead of the deployment date.  Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including one or more representatives from the IT department.
 Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as well as, approve and release payments in a timely manner.  Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.

Temporary identification cards are to be issued to Motorola personnel, if required for access.  Ensure remote network connectivity and access for Motorola resources, if applicable to the solution.  Assume responsibility for all fees pertaining to licenses, permits, inspections and any delays associated with inspections due to required permits as applicable to this project.  Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the equipment or interruption of service.
 Ensure a safe working environment for Motorola personnel.  Identify and manage project risks.
 Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be responsible for managing Customer provisioning and providing Motorola with the required information for LAN, WAN, server and client infrastructure.

The IT Support Team responsibilities include but are not limited to:
 Participate in delivery and training activities to understand the software and functionality of the system.  Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated training.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 10 ends

 Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying problems.
 Monitor firmware updates
 Implement changes to Customer infrastructure in support of the proposed system.

Agency Manager
The Agency Manager will act as the primary POC upon project completion.  Push internal requests for updates through appropriate channels  Monitor all firmware updates and all other security measures for physical hardware as required by the Customer internal policies
 Administer users
 Audit reports
 Manage Hotlist and Hotlist functionality
 Attend Agency Manager training
 Oversee or act as the training POC
 Ensure all Authorized Users are aware of usage restrictions and any applicable terms related to the use of the LPR System
 Controls appropriate use and data storage policies as well as procedures for the data maintained outside the LPR system. This includes when any information is disseminated, extracted or exported out of the LPR system
 Controls and is responsible for developing the policies, procedures, and enforcement for applying deletion/purging and dissemination rules to information within and outside of the LPR system.  Ensure data and system protection strategies are accomplished through the tools provided by Motorola for account and user management features along with audit and alert threshold features.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and implementation process. The SMEs should be experienced users in their own respective field (evidence, dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on workflows and department policies related to the proposed system.

General Customer Responsibilities (If Applicable)
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
 Customer Site. If the Solution is to be installed at a Customer location (“Site”), the Solution will only be installed and/or evaluated at the Customer sites identified.  Customer will be responsible for providing all necessary permits, licenses, and other approvals necessary for the installation and use of the Products and the performance of the Services at each applicable Site, including for Motorola to perform its obligations hereunder, and for facilitating Motorola’s access to the Sites. This includes, but is not limited to providing a traffic safety plan to facilitate the safe deployment of all Equipment that is installed on, over, or near Sites with active roadways. No waivers of liability will be imposed on Motorola or its subcontractors by Customer or others at Customer facilities or other Sites, but if and to the extent any such waivers are imposed, the Parties agree such waivers are void. The Equipment used for the Services will only be located at such site.
 If the Solution is to be accessed remotely, Customer will only access Solution in the manner described by Solution documentation or as otherwise instructed by Motorola.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 11 ends

 Site Conditions and Issues. Customer will ensure that (a) all Sites are safe and secure, (b) Site conditions meet all applicable industry and legal standards (including standards promulgated by OSHA or other governmental or regulatory bodies), (c) to the extent applicable, Sites have adequate physical space, air conditioning, and other environmental conditions, electrical power outlets, distribution, equipment, connections, and telephone or other communication lines (including modem access and interfacing networking capabilities), and (d) Sites are suitable for the installation, use, and maintenance of the Products and Services. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS-222 in effect on the Effective Date.
 All costs associated with permitting.
 Supply a proper power source to all Motorola Solutions provided equipment.  Provide ALL points of attachment for hardware that include fixed LPR Cameras and associated equipment and ensuring all equipment is attached in accordance with local policies and codes.  Supply any new infrastructure required to mount or attach the Motorola Solutions hardware to.  Trenching as required for the purpose of running electrical power  All poles and existing infrastructure that are not being purchased from Motorola as part of the LPR solution.  All Utility locates needed for impacted areas.
 Providing the communications point of attachment for each site.  When cellular service is used as the point of connection, customer is responsible for providing cellular service and SIM cards if they are not being purchased from Motorola as part of the LPR solution.  All Customer-provided equipment, including third-party hardware and software needed for the proposed system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment, etc.
 Configure, test, and maintain third-party system(s) that will interface with the proposed system.  Establish an Application Programming Interface (API) for applicable third-party system(s) and provide documentation that describes the integration to the Motorola system.  All work is to be performed by Motorola-certified installers. The Customer is responsible for work performed by non-certified installers.
 Upgrades to Customer’s existing system(s) in order to support the proposed system.  Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.

Motorola strongly recommends working with the Motorola Project Team to understand the impact of such upgrades prior to taking action.
 Electronic versions of any documentation associated with business processes identified.  Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customerprovided remote conferencing tool.  Manage the Hotlist in accordance with the rules and regulations of the Customers State.

Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s).

NETWORK AND HARDWARE REQUIREMENTS
The following requirements must be met by the Customer prior to Motorola installing the proposed system:
 Provide network connectivity for the transfer and exchange of data for the proposed system.  Provide remote access for Motorola personnel to configure the system and conduct diagnostics.  Provide Internet access to fixed and mobile equipment.  Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.

Chrome is the recommended browser for optimal performance. The workstations must support MS Windows 11 Enterprise.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 12 ends

 Provide and install antivirus software for workstation(s).  Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration, and support (if applicable).
 Ensure required traffic is routed through Customer’s firewall.

Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and hardware requirements.

PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific information to set clear project expectations and guidelines, as well as lay the foundation for a successful implementation.

Project Planning Session (if applicable)
A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
 A high level review of the following project elements:
- Contract documents.
- A summary of contracted applications and hardware as purchased. - Customer’s involvement in project activities to confirm understanding of scope and required time commitments.
- A high level Project Schedule with milestones and dates.  Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or subcontractors.
 Confirm Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
 Schedule the remote Project Planning Session.
 Request the assignment of Customer Project Team and any additional Customer resources that are instrumental to the project’s success.
 Provide the initial Project Schedule.
 Baseline the Project Schedule.
 Review Motorola’s delivery approach.
 Document mutually agreed upon Project Kickoff Meeting Agenda.  Request user information required to establish the Customer in associated training portals.

Customer Responsibilities
 Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s success.
 Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda.  Provide approval to proceed with the Project Kickoff Meeting.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 13 ends

Motorola Deliverables
 Project Kickoff Meeting Agenda.

Project Kickoff (if applicable)
Motorola will work with the Customer to understand the impact of introducing a new solution and the preparedness needed for a successful implementation.

Note – The Detail Design Review (DDR), if applicable, is completed during the pre-sales process and normally completed prior to Contract award. Delay in the DDR review may impact the project schedule. Motorola will not be responsible for additional costs or delays incurred for Customer requested changes to the DDR.

Motorola Responsibilities
 Review Contract documents including project delivery requirements as described in this SOW.  Discuss the deployment start date and deliver the Deployment Checklist.  Discuss Mobile LPR equipment installation activities and responsibilities.  Discuss Fixed LPR installation activities and responsibilities.  Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.  Review resource and scheduling requirements.
 Review the DDR, arranging for additional meeting for review as needed  Review the Credentials Form
 Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet connection through the Customer’s firewall for the purpose of deployment and maintenance).  Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola resources to gain access to Customer facilities.  Discuss the Training Plan.
 Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
 Provide feedback on project delivery requirements.
 Review the Deployment Checklist.
 Review the roles of project participants to identify decision-making authority.  Grant Motorola Support access in the License Plate Recognition Technology program  Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).  Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola resources to gain access to Customer facilities.

Motorola Deliverables
 Project Kickoff Meeting Minutes
 Deployment Checklist
QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 14 ends

PROJECT EXECUTION
Hardware Procurement and Installation (if applicable)
Motorola will procure contracted hardware as part of the ordering process. The Customer is responsible for providing an installation environment that meets manufacturer’s specifications for the hardware, which includes but is not limited to:
 Power
 Heating and Cooling
 Network Connectivity
 Access and Security
 Conduit and Cabling
Motorola Responsibilities
 Procure contracted equipment and ship to the Customer's designated location.  Verify remote connection to hardware.
 The installer will be responsible for installing all Motorola provided hardware.  Installer will utilize a certified electrician when wiring power to equipment.  Verify whether the hardware is properly installed, connected to the network, and positioned to capture license plate data. (if applicable).
 Create a Trip Report outlining the activities completed during configuration and testing of system hardware.

Customer Responsibilities (if applicable)
 Provide Motorola with the correct IP address(es) for configuration  Ensure the Customer’s network is operational.
 Inventory LPR equipment after arrival at Customer location.  Procure Customer-provided equipment and make it available at the installation location.  Install backend server in Customer's designated area (if applicable).  Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge protection, heating/cooling, etc.)(if applicable).
 Verify the server is connected to the Customer’s network and installed for use.(if applicable)  Conduct a power-on test to validate the installed hardware and software are ready for configuration.  Provide, install, and maintain antivirus software for server(s) and/or workstation(s).  Enable outgoing network connection (external firewall) to License Plate Recognition Technology  Install Customer-supplied Access Points (if applicable).  Verify all equipment directly connected to power is properly installed and connected to the network (if applicable).
 For remote deployments, the Customer is responsible for verifying all equipment is connected to their network  Confirm access to installed software on Customer-provided workstation(s).

Motorola Deliverables
 Contracted Equipment
QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 15 ends

Mobile LPR Camera System (If Applicable)
The Motorola-certified installer will complete the installation of the Mobile LPR system(s) within the Customerprovided vehicle(s) or selected location. The installer may also be responsible for installing cellular routers or WiFi radios inside the vehicle(s) for wireless upload of video and images.

The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual number of Mobile LPR cameras. If the Customer does not have all vehicles available during the agreed upon date and time, the Customer may opt to sign-off on the number of Mobile configurations completed. If the Customer requires the ST to complete the full contractual number of Mobile LPR Cameras at a later date and time, additional cost may be incurred.

Note – The Pricing Page will reflect the Mobile LPR installation services by Motorola if Motorola is responsible for the installations.

Motorola Responsibilities
 Setup server for Mobile LPR digital video recorder (DVR) configuration.  Create configuration USB used to complete Mobile LPR hardware configuration and validation.  Travel to the Customer site to conduct configuration and testing of Mobile LPRs.  Complete Mobile LPR configuration on a single vehicle, and validate the configuration with the Customer.  Point and aim the Mobile LPR camera for image capturing.  Install Licensed Software on Customer-provided mobile data terminal (MDT)  Configure MDT Netowrk Card
 Enable AI in Video Manager
 Configure NetMotion (if applicable)
 Receive Customer approval to proceed with remaining Mobile LPR configurations.  Complete remaining contracted vehicle configurations.  Test a subset of completed Mobile LPR hardware configurations.  For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna mounting with Customer (if applicable).
 The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular router to the Mobile LPR (if applicable).

Customer Responsibilities
 Provide Motorola with remote connection and access credentials to complete Mobile LPR hardware configuration.
 Notify Motorola of the vehicle installation location.  Coordinate and schedule date and time for Mobile LPR hardware configuration(s).  Make Mobile LPR hardware available to Motorola for configuration and testing in accordance with the Project Schedule.
 Provide cellular SIM Card for Internet connectivity to the installer at time of installation.

Motorola Deliverables
 Complete Configuration and camera aiming as it applies to the proposed solution.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 16 ends

Fixed LPR Camera System Configuration (If Applicable)
The Motorola-certified installer will complete the installation of the Fixed LPR system(s) within the Customers designated locations. The installer may also be responsible for installing cellular routers or Wi-Fi radios for wireless upload of video and images. In the instance where Customer has purchased a self-deploy or quickdeploy camera without deployment or installation, the below Motorola responsibilities will be absorbed by the Customer.

Motorola Responsibilities
 Review preliminary plans for installation
 Verify with customer that proper permits and authorizations have been obtained  Identify installation locations (pole or infrastructure asset) on which to install the Fixed LPR camera  Motorola-certified installer will install the Fixed LPR camera  Point and aim the Fixed LPR camera for image capturing  Install License Plate Recognition Technology Software Customer Responsibilities
 Approve installation locations
 Obtain necessary permits and authorizations
 Provide power to installation locations
 Provide any required trenching
 Coordinate with local utility companies in the case of any interrupted service requests or instances NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. When cellular service is used as the point of connection, customer is responsible for providing cellular service, and SIM cards if they are not being purchased from Motorola as part of the LPR solution. If a Motorola-certified installer is not used for installation, Motorola is not responsible for any errors in hardware installation, performance or delays in the Project Schedule. In the event the Customer takes on the responsibility of installing LPR cameras through a Motorola-certified installer, Motorola is also not responsible for any errors in hardware installation, performance or delays in the Project Schedule. For in-car LPR installations, an MDT is required for all vehicles (if applicable).

Automatic License Plate Recognition (ALPR) Commissioning (If Applicable) This section highlights the responsibilities of Motorola and the Customer when a Motorola In-Car Video (ICV) system interfaces with the LPR database.

Motorola Responsibilities
 Create a Customer account in the LPR data system with authorized user emails.  Verify License Plate Recognition Technology software has been installed and launched per the Quickstart Guide.
 Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist.  Provide Agency Manager with Training Materials and Licensed Software MDT installation guide.  Advise Agency Manager of different options available to add new users.  Confirm Agency Manager is aware of registration required for Hotlists.  Confirm Agency Manager understands how to set up data-sharing.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 17 ends

Customer Responsibilities
 Identify the Agency Manager.
 Register to receive access to Hotlists.

SOFTWARE INSTALLATION AND CONFIGURATION (IF APPLICABLE) Motorola will install LPR software on a specified number of workstations. The Customer will be responsible for installing the software on the remaining workstations.

Licensed Software for the Mobile LPR Solution
Licensed Software is used in conjunction with Mobile LPR cameras. Installation consists of the following activities:
 Network discovery.
 Operating system and software installation.
 Onboarding user / system identity set up.
 Provide user access to the application.

License Plate Recognition Technology
License Plate Recognition Technology software is a cloud solution that does not require an onsite server and supports the full LPR Solution.

Motorola Responsibilities
 Based on Customer feedback, perform the following activities:
- Create users, groups, and permissions.
 Test to ensure software is accessible to the Customer Customer Responsibilities
 Verify traffic can be routed through Customer’s firewall and reaches end user workstations.

CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase) Motorola Responsibilities
 Verify remote access capability.
 Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server.  Configure network connectivity and test connection to the CloudConnect Virtual Machine.  Create an IPSEC tunnel.
 Provide Customer with the information for setting up the IPSEC tunnel.

Customer Responsibilities
 Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server.  Confirm with Motorola the network performance requirements are met.  Configure firewall to allow traffic from IPSEC tunnel.

Completion Criteria
 CloudConnect Virtual Machine configuration is complete and accessible throughout the network.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 18 ends

CommandCentral Evidence (if applicable)
Motorola will work with the Customer to determine best industry practices, current operations environment, and subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution.

Motorola Responsibilities
 Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active Directory data.
 Guide the Customer in the configuration of CommandCentral Evidence.

Customer Responsibilities
 Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting CommandCentral Evidence provisioning.
 Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence.  Provision policies, procedures, and user permissions.  Configure evidence as directed by Motorola.

Third-Party Interfaces (if applicable)
The integration between Motorola’s LPR system and the Customer’s third-party system may consist of an iterative series of activities depending on the complexity of accessing the third-party system. Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s).

Motorola Responsibilities
Develop and configure interface(s) to support the functionality described in the Solution Description.

Establish and validate connectivity between Motorola and third-party systems.

Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s digital evidence management system.

Customer Responsibilities
 Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the LPR system.
 Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s integration efforts.
 Provide network connectivity between the LPR and the third-party system(s).  Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces with all local and remote systems. This information should be provided to the Motorola PM within ten (10) business days of the Interface Engagement Meeting.

NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing or a non-functional interface. By providing Motorola with this information early in the deployment process, will put us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration, application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 19 ends

Customer-provided third-party hardware or software. All APIs provided by Motorola or integrations with third-party software are provided AS IS. Motorola is not liable for any claims or damages associated with third party applications, or Customer-provided third party hardware or software.

SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based (online) and instructor-led (on-site or remote). Our training delivery methods will vary depending on course content. Training will be delivered in accordance with the Training Plan. As part of our training delivery, Motorola will provide user guides and training materials in an electronic format.

Online Training (if applicable)
Online training is made available to the Customer through LXP and/or Motorola vetted third party platforms.

Motorola Responsibilities
 Designate a LXP Administrator to work with the Customer (if applicable).  Establish an accessible instance of LXP for the Customer (if applicable).  Configure a Customer-specific portal view.
 Organize content to align with Customer’s selected technologies.  Create initial Customer user accounts and a single Primary Administrator account..  Provide technical support for user account and access issues, LXP functionality, and Motorola managed content (if applicable).
 Provide instruction to Customer on building groups.
 Coordinate third party platform usage and additional course offerings Customer Responsibilities
 Provide user information for the initial creation of accounts.  Complete LXP Administrator training (if applicable).
 Ensure network and Internet connectivity for Customer access to training platforms.

Instructor-Led Training (On-Site and/or Remote, if applicable) Instructor-led courses are based on products purchased and the Customer’s Training Plan.

Motorola Responsibilities
 Deliver User Guides and training materials in an electronic format.  Perform training in accordance with the provided Training Plan.  Provide the Customer with training attendance rosters and summarize any pertinent information that may impact end user training.

Customer Responsibilities
 Supply classroom(s) with the required computer and audio-visual equipment for training.  Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.  Facilitate training of all Customer end users in accordance with the Customer’s Training Plan.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 20 ends

Motorola Deliverables
 Electronic versions of User Guides and training materials.  Attendance rosters.

PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and functionality are in line with installation and configuration requirements. The Customer will witness the ST demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated.

The Customer is considered Live on the system after the equipment has been installed, configured, and made available for use, and training has been delivered or made available to the Customer.

Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and conditions of support.

Motorola Responsibilities
 Provide the Customer with Motorola Technical Support engagement process and contact information.  Provide Technical Support with the contact information of Customer users who are authorized to engage Technical Support.
 Ensure Deployment Checklist is complete.
 Obtain Customer signature on the System Acceptance Certificate.  Provide Customer survey upon closure of the project.

Customer Responsibilities
 Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval signifying project closure.
 Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical Support.
 Engage Technical Support as needed.

Motorola Completion Criteria
 Provide Customer with survey upon closure of the project.

QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 21 ends

ASSUMPTIONS
This SOW is based on the following list of assumptions (if applicable):
 Customer is aware of and abiding by their States’ laws, mandates and requirements in relation to the Hotlist  Pole installations will be done on grassy/dirt/gravel areas or sites where excavation can easily be done with fstandard auger equipment.
 Site conditions meet all applicable industry and legal standards (including standards promulgated by OSHA or other governmental or regulatory bodies)
 Information provided and approved in the Presales DDR process was accurate QUOTE-3430884
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Page 22 ends
← All documents from this meeting