Rialto City Council
February 8, 2022

AMERICAN GUARD SERVICES, INC.

AMERICAN
Submitted to: Submitted by:

City of Rialto American Guard Services, Inc.
(Electronic Submittal) Gerald A. Gregory,
Executive Vice President
2125 W. 190th Street
Los Angeles, CA 90248
Phone: (800) 441-1808
[email protected]
Response to Request for Proposal
#22-007
Security Guard and Patrol Services
American
GUARDS
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking Table of Contents
TAB 1 - Proposal Letter...

TAB 2 - Approach and Understanding.. ...... 1
SECTION A: APPROACH AND UNDERSTANDING. .. 1
Meetings 2
Five-Step Employment Plan ..4
Consistent Coverage Plan. 10
Rapid Response Team 11
Monitoring Plan. . 11
Employee Retention and Benefits Plan •12
Employee Discipline Plan. 12
Uniforms 14
Dispatching System 17
Vehicles 18
Staffing Levels. 19
Transition Plan 19
Projected Transition Plan Timeline.. • 19
Real-Time Vehicle Supervision/Monitoring (Samsara) .. ...23 Real-Time Officer Supervision/Monitoring (Field Force Manager) ..24 Incident Report Sample. 26
Automated Officer Scheduling and Management (MITC).. ...41 Training Program ... ....42
Training/Drill Improvements. .44
TAB 3 - Qualifications of Firm ...46
SECTION B: FIRM QUALIFICATIONS ... ..47
Company Background and History. .47
Reference One: Judicial Council of California. ..50
Reference Two: Port of Seattle ..51
Reference Three: Seattle Housing Authority ..51
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Security Guard Services Stakeholder Communication Rapid Response • Guard Location Tracking Reference Four: City of Fresno Housing Authority . ..52 Reference Five: DHL Supply Chain - Nationwide. .52
TAB 4 - Qualifications of Personnel..... ..55
SECTION C: STAFF QUALIFICATIONS ... ...55
TAB 5 - Cost Proposal.. ..68
SECTION D: COST PROPOSAL ...... ...68
Additional Attachments .............. 69
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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking TAB 1 - Proposal Letter
The Proposal Letter, Completed Signature authorization and Addenda Acknowledgment included as Attachment A) must be signed by a person or persons authorized to legally bind the firm to the proposed contract with the City. The firm shall sign and certify the required Debarment and Suspension Certificate (included as Attachment B), and include with Tab 1.

Please see the attached.

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RFP

PROPOSAL LETTER
PROPOSAL TO: CITY OF RIALTO, CALIFORNIA
REQUEST FOR PROPOSALS (RFP) 22-007

SECURITY GUARD AND PATROL SERVICES
The undersigned firm accepts all of the terms and conditions of the RFP Documents. This Proposal will remain open for 120 calendar days from the due date for Proposals, and the undersigned firm will enter into an Agreement within the time and in the manner required in the RFP Documents.

The undersigned firm has familiarized itself with the nature and extent of the RFP Documents, the Work, the site, the locality where the Work is to be performed, the legal requirements (federal, state, and local laws, ordinances, rules, and regulations), and the conditions affecting cost, progress, or performance of the Work, and has made such independent investigations as the undersigned firm deems necessary.

In conformance with the current statutory requirements of California Labor Code Section 1860, et seq., the undersigned firm confirms the following as its certification:

I am aware of the provisions of Section 3700 of the Labor Code, which require every employer to be insured against liability for worker's compensation, or to undertake self- insurance in accordance with the provisions, before commencing the performance of the Work of this Contract.

To all the foregoing, the undersigned firm further agrees to complete the Work required under the RFP Documents, and to accept in full payment therefor the hourly rates identified in the Proposal Pricing Form submitted herewith.

SPECIAL ACKNOWLEDGEMENT: The hourly rates identified in the Proposal Pricing Form payment for all materials, supplies, labor, vehicles, equipment, and ancillary costs required to complete the Work.

RFP
Dated: 11/10/2021
Firm: American Guard Services Inc
By:
(Signature)
Title: Executive Vice President

LENGTH OF CONTRACT
In submitting a Proposal hereunder, the firm acknowledges the following:

The Initial Contract Period shall be effective on February 1, 2022, through June 30, 2023. The Contract Period may be extended by the City for up to four (4) consecutive one (1) year optional renewal periods under the terms and conditions of the original contract. Should the City elect to exercise the option to extend this agreement for an additional one (1) year period, the Parties shall negotiate pricing for such period prior to commencement of the additional one year period.

Negotiated price increasing during the additional one (1) year period shall not exceed the percentage change in the United States Bureau of Labor Statistics Consumer Price Index "All Urban Consumers for Los Angeles, Riverside and Orange County, CA® (CPI) for the most recent twelve months for which statistics are available. This method of price negotiation shall apply to each extension period exercised." Option years shall become effective only upon issuance by the City of a duly executed Contract Amendment.

The City retains the right to exercise option year renewals at its sole discretion. Option year one, if exercised, shall be effective July 1, 2023, through June 30, 2024. Option year two, if exercised, shall be effective July 1, 2024, through June 30, 2025. Option year three, if exercised, shall be effective July 1, 2025, through June 30, 2026. Option year four, if exercised, shall be effective July 1, 2025, through June 30, 2026. 55 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

PROPOSER SIGNATURE DECLARATION
written exceptions in the offer accepted by the City.
and correct, and I agree to the terms and conditions in this proposal.

American Guard Services, Inc.

Company Name Signature of Authorized Person
1125 W 190th Street Gerald A, Gregory
Address Printed Name
Los Angeles CA 90248 Executive Vice President
City State Zip Code Title
Per the Sollcitation, AGS shall procure a City of Rialto business license prior to contract start (within six
working days of notification of award) 11/10/2021
City of Rialto License Number Date
The Proposer hereby acknowledges receipt of and agrees this submittal is based on the RFP and the following addenda. Failure to indicate receipt of addenda may result in the Proposer being rejected as non-responsive.

ADDENDUM # 1 DATED 10/21/2021 ADDENDUM#_ 2 _DATED 11/08/2021 Padelonal addenda are sued ata a complete ring or these addenda when submiting this Proposal. _DATED 1112/2021 No Proposal
norder to help us improve our internall processes and become a better customer, if you are not submitting roposal, please state the reason(s) why and return this page to the Purchasing Manager REQUESTS FOR PROPOSALS (RFP) #22-007

SECURITY GUARD AND PATROL SERVICES

DEBARMENT AND SUSPENSION CERTIFICATION
TITLE 49, CODE OF FEDERAL REGULATIONS, PART 29
• Is not currently under suspension, debarment, voluntary exclusion, or determination o neligibility by any federal agency
• Haeral geny witanted pad a yed, voluntarily excluded or determined ineligible by any • Does not have a proposed debarment pending; and
Has not been indicted, convicted, or had a civil judgment rendered against it by a court o ompetent jurisdiction in any matter involving fraud or official misconduct within the pa 3 years.

If there are any exceptions to this certification, insert the exceptions in the following space.

Exceptions will not necessarily result in denial of award but will be considered in determining Proposer responsibility. For any exception noted above, indicate below to whom it applies initiating agency, and dates of action.

Notes: Providing false information may result in criminal prosecution or administrative sanctions.

Firm Name: American Guard Services, Inc.
11/10/2021
(Date)
Gerald A. Gregory! Executive Vice President
(Name & Title)
RFP #22-007
Debarment and Suspension Certificate
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking TAB 2 - Approach and Understanding
This section of the firm's Proposal should demonstrate to the City the firm's approach to delivering the requested services, and why the firm's approach is the most effective of any other firm. The firm shall include responses to all of the evaluation criteria outlined in Section A of the Evaluation Criteria.

SECTION A: APPROACH AND UNDERSTANDING
A. 1 Provide a thorough description demonstrating an understanding of the Scope of Work and its components.

American Guard Services, Inc. (AGS) understands that the City of Rialto (City) is seeking security guard and patrol services of various City facilities and at City parks from highly qualified and appropriately licensed Private Patrol Operators or Qualified Manager firms.

Specifically, the City requires the following from its selected Security Firms):
%% Security guard and patrol services at the highest industry standards by integrating innovative and progressive techniques and to follow the objectives as set forth in the City's specifications.
* All labor, vehicles, equipment, materials, tools, services, and special skills required to perform the security guard and patrol services as set forth in the City's specification and in keeping with the highest standards of quality and performance. i Routine patrol and inspection of specified City facilities and City parks, with all required security guard and patrol services to be provided as more thoroughly Per the above summary, the City is seeking excellence through the security approach implemented and adherence to the City's standards; the City is seeking excellence through the labor and material resources utilized to execute the Scope of Work; and the City is seeking excellence through the thoroughness and efficiency of security guard and patrol services employed.

To this end, AGS and our security personnel will accomplish the following:
* Provide all tools, equipment, resources, and labor necessary to maintain proper security measures at all times during on-site hours
* Ensure that facilities are secure (doors and windows) * Log events such as loitering and vandalism
• Provide a program of comprehensive security coverage by providing sufficient and qualified employees to perform these services
* Be in full compliance with Federal, State, and local laws including the Rialto Municipal Code
• Provide physical and other related security deterrence * Enforce laws, rules and regulations for the protection and security of City property and to maintain a safe environment
• Maintain high visibility
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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking i Answer routine questions
* Provide directions and handle problems (incidents, criminal acts, etc.) Conduct high visibility patrols of City Facilities, various sites, including parking areas (patrolling areas hourly throughout each shift)
* Investigate unusual or suspicious conditions (vehicle, people, etc.) and report findings to law enforcement as necessary.
• Randomize patrol routes to eliminate predictability
* Immediately respond to any alarm call, physically inspect the City Facility, and determine the nature of and reason for the triggered alarm * Coordinate with the Rialto Police Department as necessary * For Metrolink, AGS will schedule Security Officer patrol routes to coincide with the arrival and departure of Metrolink trains
• Provide Security Officers for emergency situations within a two (2) hour response time after notification by the City
* Ensure Security Officers have a minimum of 8 hours off duty between tours on this contract, except in emergency situations, to assure the City receives an alert Security Officer service
* Evaluate, recruit, screen, supervise, and train personnel * Evaluate and provide adequate field supervision to ensure officers arrive at assigned post on time, fit for duty, in proper uniform, and properly trained and oriented and perform their duties throughout their assigned shift * Provide at a minimum of three (3) flex officers at all times assigned to work the City account to fill in for other officers while they are on vacation, sick, military leave, jury duty, etc.
• Perform all other tasks necessary to accomplish the Scope of Work A.2 Describe how the Scope of Work will be implemented and monitored.

Meetings
Consistently and regularly meeting with City is integral to keep both parties up-to-date on all information concerning the contract. To ensure this, our project team employs the following cycle of meetings:

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Security Guard Services Stäkeholder Communication • Rapid Response • Guard Location Träcking Daily Informal Meetings: Weekly Formal Meetings:

Constant opportunity to discuss Opportunity to resolve issues ideas/concerns as they are and flesh out ideas before
discovered. presenting them to City.
-
Monthly Business Review: Weekly Contract Review
All quantifiable data gathered Meetings:
from all meetings is compiled A regular meeting with City to and organized. Used to discuss the terms of the
reinforce strengths and contract and discuss ideas,
address weaknesses going issues, challenges, avenues for forward. improvement, etc.

Daily Informal Meetings
Given the communicational proximity of our team, we can ensure that every team member is constantly informed on any issues, concerns, or areas of improvement for the contract.

Through phone, email, video chat, and face-to-face correspondence, our team members can always meet when the need arises to discuss something pressing, and the team often will meet daily to discuss a client's contract regardless of any pressing issues.

This constant communication affords the client the peace of mind of knowing that our team is always thinking about ways to improve on their service experience.

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Security Guard Services • Stakeholder Communicatión • Rapid Response • Guard Location Träcking Weekly Formal Meetings
Once a week, project team members will convene for a dedicated meeting.

Contract topics discussed in daily correspondence can be expanded and focused on to be resolved or prepared for presentation to the client.

Regardless of whether an issue is resolved or not in these meetings, the client will be made aware of any issues that arose and, if applicable, the path taken to resolve it.

Contract Review Meetings
AGS always endeavors to keep the client up-to-date on all matters concerning their contract. Accordingly, we will hold weekly "contract review" meetings in which we will discuss the progress of the contract as well as any x- potential avenues for improvement for the client.

Monthly Business Review
The quantifiable data from all previous meetings of the month will be compiled into a Monthly Business Review, which will include data relevant to the operations of this contract.

Cyclical Nature of Meetings
The cyclical nature of our meetings ensures that all parties are always up- to-date on all issues and is intended to build trust between our company and the client through availability, consistency, and stability.

Five-Step Employment Plan
AGS has over 24 years of experience providing security officer services in both the government and private sectors. AGS's client-first approach is present in all aspects of our services, including the type of officers we employ. We recognize that our officers must be as varied as our client base, and it is reflected in our recruitment, training, and placement of our officers. For example, AGS officers that work in retail have a different skillset than AGS officers that work in govemment facilities, and we would never put a retail officer on a post in a government facility. AGS understands that each officer needs to be trained to properly service the clientele they are assigned to protect. From the recruitment to training stages, we have our client's best interests in mind.

AGS understands that at the heart of this contract is the competence, reliability, and trustworthiness of its security professionals. Accordingly, AGS goes through many licensed to carry out their duties.

Step One: Recruitment
We will recruit potential candidates by running advertisements on various online platforms, allowing us to reach the largest number of candidates possible at little to no overhead cost, leading to cost savings for City.

Also, online recruitment will lessen environmental impact by reducing paper and plastic waste.

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Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking Step Two: Screening
Given how important proper character and temperament are to being a security officer, we maintain a strict and rigorous screening process that is comprised of three stages, each of which screens various aspects of our applicants. Screening occurs in three stages:

1. Automated Screening
Aspects Screened/Vetted: Qualifications/Licenses/Education/Experience City's and AGS's required qualifications for candidates, which will be checked against all incoming job applications. Inadequate and incomplete applications wil e screened out, and qualified applications will be saved to a short list Automated screening can also be done continuously 24/7 without human assistance, which saves AGS time and money, allowing us to give City our best price.

2. In-Person Assessments
Aspects Screened/Vetted: Character/Temperament/Personality We will contact all short-listed candidates to come in for an interview with AGS employees from multiple departments, including the recruiter, a Human Resources representative, and the scheduler.

The purpose of such an intense review process is to screen out not only unqualified candidates, but those that may become troublesome further along in their employment. This will reflect in our work with City—we endeavor to assign only the most courteous and competent officers to City's sites, and a thorough in-person

3. Background Checks & Verification
Aspects Screened/Vetted: Honesty/Trustworthiness/Credibility We will also conduct background checks on qualified candidates to check for any automatic disqualifications such as felonies, DUls, dishonorable discharges, imes of violence, unlawful sexual behavior, acts of domestic violence, any crin i child abuse, and any misdemeanors or felony crimes of moral turpitude. We w use state and federal databases (e.g., FBI, DOJ, etc.) to assist in our backgrounc checks. We will make all information found in our background checks available to City.

Background checks will be conducted through an independent background check and will also include the following:
• Social Security Number Trace
& Federal Criminal Records
& State Criminal Records
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Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking * Criminal Records from other States if the employee disclosed, or the background check identifies, that the employee lived in another state in the last seven years
• National Sexual Offender Registry Search
• Fingerprint check by the Department of Justice
• Minimum inquiry of all previous employers during the past five (5) years * Driving record history
• Military discharge records (if applicable)
We will also conduct a series of tests prior to employment, which may include:
* Physical Examination/Testing
• Drug Urinalysis Testing
* E-Verify
Step Three: Hiring
We will offer employment to all qualified candidates that pass all three stages of screening. Upon hiring, all employees must attend orientation that includes sexual harassment training.

AGS's Dedication to Equal Opportunity Employment
AGS is dedicated to offering employment fairly to all individuals, and we have policies in place to reinforce this.

Non-Discrimination
AGS has zero tolerance for discrimination against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation or national origin. This policy shall be enforced in all aspects of personnel interaction, including but not limited to the following:
recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination.

Equal Opportunity
AGS intends to offer equal opportunity to veterans, the handicapped, and the disabled.

We will also reasonably accommodate religious observances and practices when this can be done without undue hardship on the conduct of our business.

To implement these policies, AGS and its officials will continue to carry out our commitments to:
* Recruit, hire, train and promote persons in all job classifications without regard to race, sex, color, religion, national origin, age sexual orientation, veteran status, and/or handicap:
• Base decisions on employment to further the principle of equal employment opportunity.
* Ensure that all personnel actions (including, but not limited to compensation, benefits, transfers, layoffs, retire from layoffs, or return from disability or pregnancy leave) are administered equally.
* Ensure that promotion decisions are in accord with principles of equal employment opportunity by presenting valid requirements for promotion.

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Security Guard Services Stakeholder Cornmunication • Rapid Response • Guard Location Tracking Step Four: Training
All AGS employees are subject to the following types of training:

Type Timeframe Description
Initial Training Before AGS provides all security officers with comprehensive assignment pre-assignment training, which is necessary to familiarize Officers with the normal protocols. Training will include the following:
* Security Officer instruction as mandated by the
State of California
* Patrol Procedures
* Basic, Intermediate, and Advanced Report
Writing
* Observation and Incident Reporting
* Legal Aspects of Private Security
» Security Officer Conduct
* Principles of Radio Communications
• Principles of Access Control
• Principles of Safeguarding Sensitive Security
Information
& Emergency Response Procedures
• Life Safety Awareness
& Workplace Violence
• Sexual Harassment
• Discrimination
, Diversity
• Conflict Resolution Awareness (i.e., unruly
citizens, dealing with difficult and hostile
& Traffic Control (Parking Lot and City Street)
* Parking Lot Security
* Crowd Control
& Terrorism (Recognition, Response, and
Recovery)
* Responding to Bomb Threats
Crisis Managemer
Motor Vehicle and Defensive Drivina Trainir
* Heat Illness Prevention and Response
* Cardiopulmonary Resuscitation (Adult, Child,
and Infant) (CPR) and Automatic External
Defibrillator (AED) certification (proof of current
certification required)
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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking First Aid (proof of current certification required)
" Site Specific Training (as outlined in Post
Orders and defined by the City)
& Health and Safety Training
& Safety & Security Procedures/Policies
Site-Specific Before AGS will be create a customized training program for Training assignment officers assigned to the City. Historically, AGS has asked for either collaboration or approval of all our
training programs to ensure they meet client
expectations and specifications.

All officers must have on-the-job training at a minimum of 24 hours.

Annual As needed Retraining and recertification will occur as needed and Retraining and in consideration of task changes. For example, an Recertification officer moved from a roving patrol post to a fixed post will be given additional customer service training. AGS will keep all certifications and licenses current.

Training Gap Regularly A training gap analysis ensures that all officers Analysis continue to meet ours and the client's standards.

We work with our clients to identify and address these
gaps (using Training Gap Analysis) which are often
understood in the following categories:
& General Job-Related Training
& Human Interaction/Customer Service
& Post Order Compliance
* Communications
* Emergency Response
Step Five: Staffing
To properly staff City's contract and comply with all requirements of its security personnel, we will ensure that all officers assigned will be appropriate for the contract by utilizing a checklist of City's requirements. Officers must fulfill all checklist items before being considered for assignment to this contract.

Requirement Met?
Read, write accurate, clear, and legible reports speak and understand the English Language, and additional Spanish language skills are desirable.

Specifically, assigned personnel shall be able to report emergencies to 91° and the City's authorized representative. Assigned personnel must be abl to read and understand all post orders, the City's policies and procedures, and posted warning and danger signs of potential hazards and safety instructions.

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Security Guard Services • Stakeholder Communicatión * Rapid Response Guard Location Tracking Have the necessary public relations skills to deal with employees (Security V Contractor & the City) and customers in a professional, courteous, businesslike manner.

Understand written and oral rules and regulations and apply them in a tactful V and non-confrontational manner.

Must possess either a high school diploma or a General Equivalency Diploma V and have 1½ years of prior security experience or have worked in a related field. The minimum age for security officers assigned to the City is 21 years old.

Maintain poise and self-control under stress. Security officer must be able to V think and act quickly and effectively in emergency situations.

Must be mentally alert and capable of exercising good judgment, V implementing instructions, and assimilating necessary specialized training.

Emotional and mental stability are essential since duties normally require contact with public and quick action under emergency situations.

Must be able to stand on their feet for extended periods of time, maneuver V stairs and other physically demanding terrain at the site as regular duties.

Security Officers must make all building rounds/tours as assigned by the City's authorized representative.

Refrain from fraternization with Agency employees while on or off duty. This V includes but not limited to dating, emails, or other means of communications (i.e. Social Media - Facebook, Twitter, etc.).

Possess and carry in their possession while on duty a valid California Driver's V License issued by the State of California Department of Motor Vehicles.

Recognize the confidential nature of the information associated with this V work.

Be a graduate of a state of California certified security officer/guard training V program.

Have appropriate licenses issued by the California Department of Consumer V Affairs - Bureau of Security and Investigative Services.

Have certification to carry Oleoresin Capsicum (OC) and handcuffs. Security V Personnel who are armed shall have all required licenses from BSIS.

Security Guards shall possess all required certifications and licenses at all times while on duty.

Security Guards shall possess all necessary certificates and permits required V by the state of California and San Bernardino County.

Possess current First Aid, CPR, and AED certification cards. Certification as V an Emergency Medical Technician level (EMT-1) may substitute for the first aid requirement.

Security Officers must be fully capable of performing work requirements V moderate to arduous physical exertion under either normal or emergency conditions. Security Officers will possess a good distance vision in each eye corrected to 20/30. They will have normal field of vision, good depth perception, and the ability to distinguish basic colors. Any hearing loss may not exceed thirty (30) decibels in both ears or 35 decibels in the poorer ear.

An example checklist used to verify assignment compliance.

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Security Guard Services • Staketiolder Communication • Rapid Response • Guard Location Tracking In addition, we will address any concerns brought up by City's stakeholders during the transition period (e.g., locality to site, behavioral concers, etc.) and staff appropriately.

We recognize City's right to remove any guard who does not meet the proper standards for customer service and performance.

Consistent Coverage Plan
AGS understands that gaps in security coverage can occur at any time including a no call or a no show, opening up security vulnerabilities and causing worry and anxiety for the client. Fortunately, we plan for emergency coverage before it is needed and have ample resources at the ready for emergency and additional coverage. Through this Consistent Coverage Plan, AGS fills these gaps and ensures the client both continuous security coverage and peace of mind.

We can provide this same peace of mind to the City through our Consistent Coverage plan, and can fulfill the following requests and more:
* Back-filling requests
* Emergency service requests
• Expansion of service requests
* Additional coverage requests
Flex-Force Officers—To guarantee a breakless continuity of quality coverage, we keep a reserve of local Flex-Force Officers who have also been trained at the City's sites and thus are already familiar with their tasks and duties.

Roving Supervisors-To immediately address coverage gaps (e.g., from a no call or no show), we have roving supervisors on duty during all coverage hours to be available as a temporary replacement while a Flex-Force Officer is en route. 24/7 National Dispatch Center-AGS can handle emergency requests immediately through our 24/7 National Dispatch Center, which is active twenty-four hours a day, seven days a week. Dispatchers are trained to be friendly, helpful, and understanding in times of emergency.

Automated Scheduling-AGS can be alerted to gaps in coverage caused by sick leave, vacation time, etc. through our automated scheduling system, MITC.

Rapid Response Team-Rapid Response Team is a group of Security Officers and Supervisors who receive training at every client location as well as specialized training that enables them to respond to emergency situations or any additional event requirements such as special events.

Procedure to Resolve Unforeseen Gaps in Coverage
If for any reason a post is left uncovered, the following plan will be followed:
* Late Officer Procedure: If an officer fails to clock in on time, an alert is sent to his/her direct supervisor via cell phone.

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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking * No Show Officer Procedure: If an Officer fails to show up for a designated shift, a AGS supervisor will immediately relocate to cover the shift until an adequate replacement is found.
* Absent Officer Procedure: AGS maintains an adequate pool of backup Officers ("Flex-Force Officers") who can be utilized to cover an Officer's expected absence (e.g., illness, vacation).
• Emergency Request Procedure: "Flex-Force," Rapid Response Team., and Roving Supervisors can all be utilized to cover unexpected/ emergency requests.

These processes ensures that at no time is the post left uncovered for an extensive length.

Rapid Response Team
ig As a nationwide company, we prepare in advance to deal with all types of incident related emergencies. Our Rapid Response Team embodies our dedication to this type of preparation
All Security Officers are CPR, First Aid, and AED certified and receive Active Shooter training
Each state has their own Rapid Response Team assigned to it. Our Rapid Response Team receives specialized training to handle all sorts of emergency issues; they have proven success in handling emergency issues. They were specifically effective putting programs in place to keep operations running in states/areas that were heavily affected by COVID-19. In these cases, we use Rapid Response Teams from other states/geographical areas to assist

AMERICAN
RAPID

RESPONSE/TEAM
Monitoring Plan
As experts in the surveillance and monitoring fields, we are well aware that monitoring is most effective when implemented from multiple angles. Our monitoring plan to ensure the quality performance will utilize a diverse range of physical and virtual capabilities, including the following:
* On-Site Inspections: Supervisors and managers will conduct physical surveys of Customer sites and posts while guards are on-duty, at both random and scheduled intervals. In addition, on-site inspections will include "penetration testing" designed to evaluate the effectiveness of access control measures.

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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking * GPS Guard Tracking: AGS uses a web-based application called Field Force Manager which allows us to track the physical location of guards via "Geofencing" to monitor their presence at posts when on-duty. This is primarily our means of ensuring continuous coverage. Through Field Force Manager, we can even implement mandatory "selfie check-ins" for guards at post. * 24-Hour Communications and Dispatch Center: Our multi-million-dollar, State- of-the-Art dispatch center and team of world-class dispatchers can monitor sites remotely; in addition, our corporate management team have direct access to dispatch footage via their personal office desktops, laptops, and even mobile phones, a feature which drastically improves corporate oversight.

Employee Retention and Benefits Plan
To help retain high-quality personnel, we offer the following benefits package:

Health, Vision, And Dental Insurance-We offer all employees a customizable insurance plan for which we will pay a monthly stipend. If the employee adds plan benefits that exceed this stipend, the remainder will be deducted from their pay.

No-Cost Tailored Uniforms-We provide all employees with no-cost, tailored uniforms-these are regularly resized as needed to upkeep each guard's professional appearance.

Holiday/Premium Pay-When they are working, we will pay our officers at the holiday or premium rate.

Merit-Based Cash Bonus Program-We award exceptional employees through a merit-based cash bonus program. Eligibility is based on attendance and work performance.

In addition to these benefits, we also offer the following retention incentives:

Promote from Within Policy-Rather than continually fill supervisor positions by hiring from outside, AGS endeavors to promote deserving officers to these positions, thus incentivizing retention and continuously developing our security personnel.

Personal and Career Development Opportunities —AGS offers development opportunities to its security personnel by offering webinars, conferences, special training, etc.

Competitive Pay—AGS. conducts comprehensive market surveys to ensure our officers are paid the median. This allows us to offer competitive rates and hire based on prior experience and education.

Employee Discipline Plan
Prevention of Misconduct
Most acts of misconduct can be prevented through familiarizing officers with the company lient, and site's policies providing officers with a quick reference document of thesi policies and reminding officers frequently of these policies.

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Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Initial Orientation-Ensure familiarity with and understanding of AGS and client policies and regulations.

Easy Reference-Provide an easily accessible list of AGS and client policies and regulations for quick reference.

Frequent Reminders-Frequently remind officers of commonly violated regulations (e.g., no smoking, no drug use, no fraternization, etc.) In general, we follow an escalation matrix of disciplinary procedures. This begins with soft measures such as warnings or demerits. Further misconduct merits a supervisor working closely with the guard to identify root causes of the behavior; in the long term, this increases retention by avoiding termination of guards for fixable issues and by showing the value we place on guards. If behavior fails to improve or worsens, drastic measures such as suspension, re-assignment, or even termination are implemented as last resorts.

We have disciplined officers in the past for filling out reports incorrectly (and with insufficient detail) and not following the company's policy regarding uniforms/appearance.

Increased training and remediation-focused action plans with increased supervisory presence helped increase poor performance from those two situations.

Firing a security officer is done via a personalized, face-to-face meeting with their supervisor or manager. Information is kept secure by disallowing access to our servers, their email, etc. once the decision is complete. This is done only in circumstances where all options in our escalation matrix have been exhausted and there is no alternative course of action, or if the severity of the guard's actions warrants immediate termination.

Escalation Matrix
Severity Example Consequence
First Offense Improper wearing of uniform • Written warning placed in personnel file
• Corrective action taken to
ensure compliance
Repeated Regular inadequate performance • Extra training/supervision from Offenses of duties supervisor
• Corrective action taken to
ensure compliance
Severe Offenses that result in direct and • Removal from Offense malicious breach of contract Assignment/Termination AMERICAN OWNED | 13 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking Uniforms
M
Above: AGS uniforms are fully customizable to your specifications.

It is important for a private security force to be approachable, so our uniforms are never overly militaristic. Our uniforms are not designed to induce fear or dominance, but rather to project a sense of calmness and security that will invite people to seek guidance from our officers. AGS uniforms are easily distinguishable from local law enforcement to avoid any confusion during incident response. All uniforms come with an officer name tag (first initial and full last name) for easy identification. Uniforms will never be issued without the approval of City.

In addition, AGS uniforms are fully customizable and, if awarded, we will issue uniforms that specifically match City's specifications. We provide all employees with 3 sets of no- cost, tailored uniforms—these are regularly resized as needed to upkeep each guard's professional appearance.

Uniform Inspection Program
AGS will perform random and scheduled uniform inspections of all personnel that will be working at the City. Uniform inspections will be done once a shift, pending City approval.

AGS -AGS

DEANDRE

GANDLER
1620694

CURITY OFFIC
Expires
12/31/2010
AMERICAN OWNED | 14 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Quality Assurance Plan
Not only does AGS commit to routine inspections and meetings, but we will implement our time-tested Quality Assurance Plan to ensure that City receives high quality service throughout the entire life of the contract.

AGS's quality control and contract compliance methods have improved our performance in key areas across multiple contracts.

Key Performance Indicator (KPI) Reports
We understand the need for a guaranteed, auditable baseline on the client end. Thus, Key Performance Indicator (KPI) Reports are crucial for tracking performance and providing the client with a clear method of evaluation. The client may tailor KPis tailored to the metrics that they value most, such as:
* Billing • Management Visits
• Customer Service * Resolution
* Performance * Hiring/Screening
Documents * Training
Post Orders * Turnover
*, Improvement • Post Order Compliance
* Responsiveness * Misconduct
AGS employs a dedicated, in-house Quality Assurance Team (QAT) to facilitate the KPI process, which consists of a Director, Quality Assurance Coordinators, and Quality Assurance Specialist who will all be involved monthly (pending approval from City).

The QAT Coordinator communicates with client-side representatives and site managers; they send KPI scorecard surveys, solicit feedback, track KPl information, and present KPI scores in our Monthly Business Reviews (MBRs). The QAT Specialist determines our overall performance based on the aggregate averages of all sites; they calculate scores in a neutral and balanced fashion, function as a check to the Coordinator, and add additional recommendations per the QAT head.

Typically, our KPI process for multi-locational contracts use client-side site surveys, which are sent to the client-side liaison for each site in the contract to fill out. They are asked to rate our performance in each KPI on a percentage basis (quantitative feedback), while offering additional commendations and recommendations (qualitative feedback) for a more holistic appraisal.

KPI Scorecard
These KPI scores along with the qualitative feedback are compiled in a report which aggregates our feedback from all sites in the contract. This report is presented to client representatives in our Monthly Business Review (MBRs); if the scores from any site fall below a minimum expectation of service, AGS takes immediate corrective action. As the lame suggests, our MBRs are presented monthly; however, we can increase or decreas ne frequency of review based on City's need:

AMERICAN OWNED | 15 | AMERICAN OPERATED
Sécurity Guard Services Stakeholder Communicationi • Rapid Response • Guard Location Tracking KPI- 2020 Q1 Q2 Q3 Q4
Billing 93.3%
Customer Service 80%
Performance 80%
Documents 80%
Post Orders 93.3%
Improvement 93.3%
Responsiveness 93.3%
Resolution 86.7%
Hiring/Screening 96.7%
Training 98.3%
Tumover
10%
Post Order
Compliance 100%
Misconduct
80%
Management Visits 93.3%
Total %
A sample of a KPI scorecard from one of our contracts.

AGS will use this QAT Process to ensure that City is continuously receiving high quality service. We will check in with City directly on a monthly basis to provide updates and receive feedback. Additionally, we will manage our services based on the results from our QAT Process.

The QAT Process

1. The Coordinator sends KPI scorecards/surveys to the client-side site manager and our company's account manager. These surveys not only solicit each manager's score for each KPl, but also additional qualitative feedback regarding commendations and recommendations.

2. The QAT receives feedback from each site manager

3. The Specialist calculates AGS's overall performance based on the average of all sites.

4. The Coordinator presents the overall results in an MBR, which also includes qualitative feedback from each site such as commendations and AMERICAN OWNED | 16 | AMERICAN OPERATED
Security Guard Services| • Stakeholder Communication • Rápid Response • Guard Location Tracking Dispatching System
AGS has access to a 24/7 National Dispatch Center, a state-of-the-art, multi-million- dollar facility that allows our executive management and corporate compliance officers a greater degree of connection and oversight. It is manned by a team of the most qualified dispatchers in the nation, hired and trained by our corporate staff. The dispatch center is powered by cutting edge technologies that allow our firm to provide a level of service that is unparalleled in the security industry. Our national dispatch center combines technology and hands-on customer service to provide clients with uninterrupted security guard coverage and an accelerated response time to all other security requests.

Upon award, AGS will provide our 24-hour call center phone number for appropriate random patrol response in a timely manner for 365 days of a year for our employees and for the City to contact in the event of an emergency
AGS's $2.5 million Dispatch Center available for City 24/7/365 upon award.

The Dispatch Center has online functionality and can be remotely accessed; our corporate management team regularly views real-time dispatch center footage from thei own office desktops, laptops, or even phones to monitor compliance.

AMERICAN OWNED | 17 | AMERICAN OPERATED
Security Guard Service's • Stakeholder Communication • Rapid Response • Guard Location Tracking Vehicles
merican (800) 852-7312

GUARD SERVICES
Qualit People Cantin Patries
AGS vehicles are distinguishable from law enforcement without sacrificing their professional and authoritative appearance.

AGS vehicles are distinguishable from law enforcement without sacrificing their professional and authoritative appearance.

AGS maintains a fleet of vehicles for the purposes of patrols, checkpoints, etc.

We will utilize brand-new, domestic vehicles to execute City's contract. As we have a national contract with both Ford and Chevrolet, acquiring these vehicles will be quick and efficient. While we currently have over 220 vehicles in our fleet, these vehicles will only be used as "back-up" vehicles for City's contract, and only vehicles that meet City specifications will be utilized.

All vehicles are regularly serviced and inspected to ensure safety and performance. They are also customizable to the City's needs, so they may bear whatever words or symbols may be requested.

AGS's vehicles will be brand new at the start of the contract and properly equipped (AC/Heater, Blue Tooth, etc.). Our vehicles will be replaced when they reach 125,000 miles and/or 3 years of usage; our vehicles will be in compliance with RMC Chapter 9.32; our vehicles will have all desired equipment and capabilities (e.g., Guard Touring/GPS System and yellow scene management tape). Moreover, our vehicles will be fuel efficient (eco-friendly).

Vehicles can also be equipped with flashing yellow lights and a siren, if desired.

To ensure the cleaning and maintenance of patrol vehicles that does not impact security assignments, we will implement reserve vehicles that meet the City's requirements. Our Road Supervisors will service the regular patrol vehicles while the reserve vehicles are used. Once service and maintenance are completed, the vehicles will be swapped once again.

AMERICAN OWNED | 18 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking A.3 Describe staffing levels and timeframe necessary for tasks described in the Scope of Work.

Staffing Levels
As there are approximately 510.25 weekly hours for this contract, the minimum staffing levels required amount to thirteen (13) full-time security personnel. Additionally, per the City's specifications, there must be a minimum of three (3) flex officer at all times to work for the City account, which bring the total minimum staffing to sixteen (16) security personnel. This will help ensure that AGS replaces any post that is left vacant unexpectedly within 30 minutes and not charge for time not worked.

Transition Plan
A transition plan is necessary to ensure that City is, first, always informed of how and when it will be receiving security services, and second, always given time to respond to or request any changes to AGS's project approach.

Upon notification of award, we will commence our transition over a period of thirty days, during which we will address any changes and ensure the timely deployment of security services.

Gerald Gregory, AGS's Executive Vice President, will be in charge of a smooth implementation of services. His contact information is as follows:

Address: 1125 W 190th Street, Los Angeles, CA 90248
Phone: (800) 441-1808
Email: [email protected]
He will be supported by Craig Weissman, AGS's Vice President of Contract Compliance.

His contact information is as follows:

Address: 1125 W 190th Street, Los Angeles, CA 90248
Phone: (619) 559-0049
Email: [email protected]
Projected Transition Plan Timeline
Task Week
1 2 3 4
On-Site Survey
Meet with Stakeholders
Establish Lines of Communication
Contact Incumbents
In-Person Review of Employee Candidates
Finalize Training Programs and Documents
Initial Orientation/Classroom Training
Issue Uniforms
Site-Specific Training
Work Schedule Developed
AMERICAN OWNED | 19 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Re-Fit Re-Issue Uniforms
inal Transition Review / Stakeholders Sign-Ofi
Neekly Meetings with Stakeholders
On-Site Survey AGS transition team members will visit each job site and Week 1 conduct on-site surveys. These site surveys will determine if any sites have critical vulnerabilities
We will consider factors such as the location of restroom facilities, stairways, fire alarms, fire extinguishers, the approximate square footage of the site area in need of
coverage, and gaps in the perimeter.

Data collected from these surveys will form the basis fo ur patrol routes
Meet with During the On-Site Survey, AGS liaisons/transition team stakeholders members will meet directly with stakeholders and the security or building manager of the facility. Key topics covered during the initial meeting will include the
stakeholders' personal expectations for security officer duties and performance, their areas of concem, common
on-site procedures (e.g., locking/unlocking the facility, using their preferred software for administrative functions, etc.), general organization of their large-scale inventories, and any other resources available and pertinent for officers to use in their daily functions.

As a product of these meetings, AGS would like to receive a copy of the most current post orders for all job sites. If not, we would like to receive the most current version
under development. Post Orders must be approved prior
to Week 3.

Establish Lines Once our liaisons have met with the stakeholders, our liaisons will establish direct lines of communication by Communication trading contact information with City's primary and secondary contracts.

Additionally, we will give the stakeholders a toll-free number for our national dispatch center.

Contact If applicable, we will obtain a list of incumbent officers from Incumbents all job sites who are qualified for retention (in compliance with both City's and AGS's standards). AGS will not
contact them prior to the incumbent firm receiving a notice of the transition. Once a notice has been received and the quailed mamacis an of ritem their Right of it se
AMERICAN OWNED | 20 | AMERICAN OPERATED
Security Guard Services Staketiolder Communication • Rapid Response • Guard Location Tracking Refusal" within the first week. They will be made aware of their new pay and benefits and any other changes in the contract.

If they sign on with our team, their information will be recorded and we will have them sign a commitment
statement giving them until the second week of transition to change their minds; should they remain in their position past the second week, their assignment will be
guaranteed. This ensures a finalized picture of our
incumbent retention halfway through transition and prior to the final assignment of security personnel in the third week, while giving us enough time in the early recruiting phases to adapt to any last-minute changes.

This process could last until Week 1, 2 or later, depending on the incumbent officer.
in-Person New recruits who have passed our automated employment Week Review of screening in the pre-transition phase will be called for in- 2 Employee person interviews.

Candidates
Finalize AGS will finalize all documents and programs pertaining to Training the training and assignment of its security officers, Programs and including security manuals, post orders, training programs, Documents quality assurance programs, and assignment details.

Keep AGS will continue to meet with the stakeholders on a Week Stakeholders regular basis. In these meetings, AGS will inform 3 Informed stakeholders on the status of the transition. In addition, any adjustments or concerns from City may be addressed.

Initial
Orientation/ All new security officers assigned to this task will attend Classroom orientation and classroom-based training off premises.

Training During this time, the incoming officers will learn AGS's training curriculum as well as City-specific courses.
issue Uniforms
Uniforms will be issued at no cost to City. Each security officer will receive three complete uniforms. Uniforms will be refit regularly to upkeep our officers' professional AMERICAN OWNED | 21 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Site-Specific All officers will begin site-specific training under the Week • Training direction of a supervisor or manager. Training will ensure 4 their knowledge of post orders, understanding of site regulations, and familiarity with the site.

Work Schedule The AGS Transition Team will develop and finalize a work Developed schedule for all security officers assigned to the various job sites. The schedule will ensure that all scheduled hours are covered by a security officer. In addition, the schedule will allow for continuous coverage, overlap, meal breaks, etc.

Re-Fit/
Re-Issue As needed, AGS will refit and reissue uniforms to our Uniforms security officers. This will ensure that our force will always look professional to both City and the public.

Final Transition
Review / AGS will review the Transition status with the stakeholders Stakeholders Team vigoing bre and prices ion astri he revisions Sign-off
received from City management. Once the Transition Plan is approved, we will obtain sign-off from all stakeholders.

Once finished, AGS will assume complete ownership and
control of this task in the fifth week prior to transition start for each individual site.

AMERICAN OWNED | 22 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication ! Rapid Response • Guard Location Tracking A.4 Describe what process or system will be used to track and monitor the sites patrolled, the routes patrolled, and the hours worked.

Real-Time Vehicle Supervision/Monitoring (Samsara)
To track and monitor vehicle patrol (site and routes patrolled), AGS uses Samsara Fleet Management to ensure that vehicular patrols are consistent, efficient, and contractually compliant. The Samsara CM22 is a high-definition, Internet-connected dash camera, with two dual-facing cameras that simultaneously capture the driver and the road. It will automatically upload footage of accidents, hard braking, distracted driving, and other events of interest.

Samsara's intuitive cloud software provides video-based reports, driver scorecards, and a search engine, enabling fleet operators to implement
preventive safety coaching programs designed to prevent accidents and decrease vehicle-related costs.

SAMSARA CM22 HIGHLIGHTS
& High-definition cameras that simultaneously
face the driver and road
is Automatically uploads footage of harsh driving
events, and retrievable on-demand
* Audio speaker for voice-based safety coaching
• Cloud-based reporting, accident
reconstruction, and driver safety Samsara CM22 is compact and scorecards user-friendly.
* Easy to install—no hard-wiring into vehicle
required
вине прано нестоня сіні HOTSPOT
leet Wif
SPEED
42 mph
ATT all SPEED LIMIT
* HAR! YBRAKING 25 mph
ENGINE
Running
468 00

PERFORMANCE
O Missed Stops 83%
2 Late Stops

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Samsara allows comprehensive monitoring of officer vehicles.

AMERICAN OWNED | 23 | AMERICAN OPERATED
Security Guard Services Stakeholder Corrimunication | • Rapid Response • Guard Location Tracking Real-Time Officer Supervision/Monitoring (Field Force Manager) To track and monitor foot patrol (sites and routes patrolled), AGS will utilize Field Force Manager (FFM), a top-of-the-line Electronic Security Officer Monitoring/Tracking System designed to provide an efficient and automated method to manage the services provided to our clients. The FFM software requires a tablet computer (tablet) or GPS-enabled phone that supports FFM applications (i.e., iOS, Android, and/or BlackBerry). Crucially, AGS managers and City stakeholders may log in online using a computer, tablet, or smartphone to view the information generated by FFM. FFM has the ability to perform the following actions:
÷ Geolocation: Provide geolocated checkpoints that can be read by a cell phone or tablet provided by AGS to our staff
AGS will provide a tablet to our staff to utilize FFM. (Note: We will provide a cell phone instead if the City prefers this option.) FFM's GPS tracker function is a tracking device that allows AGS management and City stakeholders to monitor our Security Officers' movements during the course of their shifts in real-time. Additionally, FFM allows AGS management and City stakeholders to use a playback feature to get a visual depiction of a device's route after the tour of duty.

Geolocated checkpoints can be easily created. Alternatively, AGS also offers a barcode reading feature that can be customized to the City's needs. Events, incidents, prescheduled tasks, and other functions along with the standard patrol station can be programmed and used by the officers while on patrol. FFM can create a barcode report (similar to Detex or Deggy) that can also be texted, emailed, or stored in the database for download. FFM's capabilities make it a highly customizable security solution that can meet all City needs regarding geolocated checkpoints. " Incident reports: Monitor incidents in real-time by gathering multimedia data (image, voice, notes) with tag to security personnel that filed that incident FFM allows AGS management and City stakeholders to create customized reports, including incident reports. These reports are made available to Security Officers in the Forms Menu. Once a report has been filled out and the Security Officer presses Submit Form, the report will be sent to the portal and emailed to pre-selected personnel instantly.

AMERICAN OWNED | 24 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Security Officers can observe and report incidents in real-time by gathering multimedia data (image, voice, notes) with a tag that links them to the report they are filling out.

These multimedia data will be part of the report, and a timestamp will be generated to indicate when the report was filed. FFM's real-time customizable reports enable AGS management and City stakeholders to see and hear what our Security Officers experience. FFM's modern, user-friendly capabilities will help ensure that all pertinent information is documented in our reports.
* Guard patrol monitoring: Ensuring that personnel follow the patrol path that was designated by PO
As mentioned previously, FFM's GPS tracker function is a real-time tracking device.

Its capabilities will help ensure that personnel follow the patrol path designated by their Post Orders. FFM allows AGS management and City stakeholders to create Geo Fences. Alerts will be automatically generated and sent out to pre-designated personnel when Security Officers enter or exit a designated Geo Fence.

All of our devices are programed with an email account, so our Security Officers are capable to get messages from our 24/7 Communication and Dispatch Center, supervisors, managers, and customers. In addition, FFM comes equipped with a 2- way messaging application that allows parties to send and complete "Job Requests" directly to and from the device. Consequenty, upon receiving an automated alert that a Security Officer is not following a designated patrol path, our 24/7 Communication Center will contact the Security Officer directly to implement a corrective action. If needed, the issue will be immediately elevated to AGS supervisors and/or management for a quick and efficient resolution.
¿ Timekeeping: Automatic record of check-in and check-out of personnel in real- time
Security Officers can indicate when and where they will start or end their shifts at the push of a button in real-time. These check-ins can be evidenced through Geo Fencing alerts. In addition, breaks and lunches can also be tracked on FFM. Security Officers can also indicate any location changes necessitated by special jobs or events. AGS management and City stakeholders can obtain time sheets from the management portal.
* Reporting: Creates reports of scanned and missed points, incidents, patrol FFM can easily generate reports of scanned and missed points, incidents, and patrol duration alongside all required reports (e.g., Daily Activity Reports, Incident Reports, Condition Reports, and other data). The automatically generated features in these reports, such as the GPS location, date, and time tags are essential in providing irrefutable accuracy of the event. Reports and other crucial data can be saved on both the device's memory and a "cloud" database. Specialty reports can be saved as a document file on each individual device. Training Manuals, Post Orders, Emergency Contact Information, and other literature can be added to each tablet. "; Easy export of report files
FFM allows for the easy export of report files, which can be exported en masse quickly and efficiently from individual devices and/or the cloud database.

AMERICAN OWNED | 25 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking " Configurable client access portal for the geolocation tracking software that provides basic reporting functionality, as well as historical data of patrols and travel patterns
FFM is fully customizable to the City's needs. AGS will provide the City with a configurable client access portal for FFM, which will provide basic reporting functionality as well as historical data of patrols and travel patterns. Searches can be filtered to streamline operations.

Incident Report Sample
Please see the following pages for a sample daily log report generated via Field Force manager. AGS security officers create these throughout their shift by scanning barcodes along their patrol routes and taking pictures documenting their shifts. All pictures and barcode scans are time-stamped and geo-logged.

AMERICAN OWNED | 26 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
Form Information
Form Name Hollywood 959 Daily Log Report
Submitted by Patrol 11751 3105086671
Dala/ime 04/29/21 05:33 AM PDT
Addres 959 Seward Strest, Los Angeles, CA 9003B
Details

AMERICAN GUARD

SERVICES
Dabe 29-Apr~2021
time 04:46
Sibe Caption
At 04/29/21 04:47 AM PDT 6555 Barton Avenue Los
Angeles, CA 90038
Shift Activity s/o mosay
Barcode Scanning 1 Courtyard
Barcode Scanning 1 Picture
C9023/21 02-17 AM POT 959 Seward Street Los Angeles,
Barcode Scanning 2 East Stair 3
Generated On 0e/29/21 05:45 AM POT
AMERICAN OWNED | 27 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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2 04/29/21 C4:48 AM PDT 959 Seward Street Los Angeles
A 90036
Barcade Scanning 3 West: Fira 1
Barcode Scanning 3 Picture
At 04/29/21 04:49 AM PDT 6555 Barton Avenue Los
Angeles, CA 90038
Barcode Scanning 4 West Fire
Barcoda Scanning 4 Picture
At 04/29/21 04:50 AM PDT 6524 Barton Avenue Lo
angeles, CA 90036
Barcode Scanning 5 Barbon
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AMERICAN OWNED | 28 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response * Guard Location Tracking FIELD
FORCE

MANAGER
Barcode Scanning 5
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Angeles, CA 9003E
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CA 023/21 09154 AM POT 959 Seward Streat Los Angles,
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AMERICAN OWNED | 29 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 30 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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Angeles, CA 9003B
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AMERICAN OWNED | 31 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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Angeles, CA 90036
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AMERICAN OWNED | 32 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 33 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 34 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 35 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Résponse • Guard Location Tracking FIELD
FORCE

MANAGER
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Generaled On 04/29/21 05:45 AM PDT 10 of 16
AMERICAN OWNED | 36 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Responsé • Guard Location Tracking FIELD
FORCE

MANAGER
Barcode Scanning 29 Picture
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AMERICAN OWNED | 37 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
Barcode Scanning 32 Picture
* 04/29/21 05:25 AM PDT 6628 Romaine Street Los
ingeles, CA 90038
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AMERICAN OWNED | 38 | AMERICAN OPERATED
Sècurity Guard Services • Stakeholder Communication • Rapid Response / • Guard Location Träcking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 39 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking FIELD
FORCE

MANAGER
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AMERICAN OWNED | 40 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Responsé • Guard Location Tracking Automated Officer Scheduling and Management (MITC)
Tot track hours worked and to streamline scheduling and management services via automation, AGS utilizes MITC, which brings web-based, real-time automation through a centralized database. From dynamic scheduling and attendance to payroll and human resources, MITC uses patent pending technology and advanced biometrics to power a seamless, fully-automated management system-all in real-time.

MiC
Streamlined MITC Workforce Management Solutions streamlines our administrative Scheduling operations. They offer modular workforce packages and a wide range of Solutions customization for every partner. Among many advantages to MITC integration, MITC allows us to fill positions quickly with real-time publishing; they implement improved time management with prompts; no- shows, over and under-schedule alerts and alarms; and the service supports any device (smartphones, tablets, PC).

Improved MITC facilitates communication of schedules in real time to employees, Communication managers, and client representatives. Communication features such as schedule prompting can improve time management by sending emails or text messages with schedule reminders prior to an employee's shift.

Cost Reduction By automating workforce management, MITC reduces overhead costs incurred by the time and manpower needed for scheduling; this saves time and money. Additional benefits of this system include making obsolete those expensive employee badges, time cards, and timesheets, saving between $5 and $9 dollars per badge in hard costs alone; elimination of unauthorized overtime, extended breaks, early departures, late arrivals and more; and buddy-punching becomes obsolete.

Innovative Auto-reminders for employees reduces the possibility of missed shifts or Compliance late arrivals. This system also enables MITC to send officers messages to Measures update necessary information such as post orders and ensuring compliance with requisite training and certifications. All messages are time-stamped to confirm that officers heard the Supervisor's directive(s).

Universal MITC's technology allows officers to go online via cellular phone or Accessibility computer to check their schedules and payroll at any time. Not only does this add to system efficiency, but also significantly decreases traditional paperwork-related errors/malfunctions.

Increased MITC's online scheduling system provides the ability for our clients to log Transparency in and view their site scheduling, which officers are covering shifts, and and Auditability that their posts are properly covered. Further, any client looking to conduct audits will have access to most of the records they need online.

AMERICAN OWNED | 41 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking A.5 Describe the firm's ability to adequately track individual employee's activities such that monthly invoices for hours worked can be audited and verified.

As mentioned previously, AGS will utilize our 24/7 National Dispatch Center; Samsara, our Real-Time Vehicle Supervision/Monitoring Solution; Field Force Manager, our Real- Time Officer Supervision/Monitoring Solution; and MITC, our Automated Officer Scheduling and Management to help monitor and track individual employee's activities.

MITC, specifically, will streamline tracking monthly invoices for hours worked that can be audited and verified.

AGS's invoice process is centralized in a single office staffed by a dedicated, in-house accounting department. This allows for a greater degree of corporate oversight and control. Our process for existing customers with multiple locations across the country uses subdivision on a regional basis, with separate accounting teams in our department handling different regions of the contract while a designated payroll supervisor manages the overall invoice process. Regional specialization improves focus, accuracy, speed, and efficiency, while allowing billing issues to be pinpointed to a specific region. Furthermore, since payroll is done on a weekly basis, we can address errors and disputes on a quicker timeline. Because billing is segmented regionally in our centralized department, we can isolate issues to specific sites. Billing is resolved immediately by our accounting specialists personally contacting clients or guards with concerns. We are fully capable to handle all City billing processes.

A.6 Describe or otherwise provide a copy of the training program used to meet and exceed the minimum training requirements. Identify if required training is administered in- house or the certified training facility used. Identify additional training provided that further develops and improves the overall qualifications of assigned staff.

Training Program
All AGS employees are subject to the following types of training:

Type Timeframe Description
Initial Training Before AGS provides all security officers with comprehensive assignment pre-assignment training, which is necessary to familiarize Officers with the normal protocols. Training will include the following:
• Security Officer instruction as mandated by the
* Patrol Procedures
* Basic, Intermediate, and Advanced Report
Writing
• Observation and Incident Reporting
* Security Awareness
• Legal Aspects of Private Security
AMERICAN OWNED | 42 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking • Security Officer Conduct
• Principles of Radio Communications
• Principles of Access Control
& Principles of Safeguarding Sensitive Security
Information
• Emergency Response Procedures
• Life Safety Awareness
* Workplace Violence
• Sexual Harassment
• Discrimination
• Diversity
" Conflict Resolution Awareness (i.e., unruly
citizens, dealing with difficult and hostile
• Traffic Control (Parking Lot and City Street)
, Parking Lot Security
• Crowd Control
• Terrorism (Recognition, Response, and
Recovery)
* Responding to Bomb Threats
Responding to Natural Disasters
& Crisis Management
Motor Vehicle and Defensive Driving Training
• Heat Illness Prevention and Response
* Cardiopulmonary Resuscitation (Adult, Child,
and Infant) (CPR) and Automatic External
Defibrillator (AED) certification (proof of current
certification required)
" First Aid (proof of current certification required)
• Site Specific Training (as outlined in Post
Orders and defined by the City)
* Health and Safety Training
é, Safety & Security Procedures/Policies
Site-Specific AGS will be create a customized training program for Training assignment officers assigned to the City. Historically, AGS has asked for either collaboration or approval of all our
training programs to ensure they meet client
expectations and specifications.

All officers must have on-the-job training at a minimum of 24 hours.

Annual As needed Retraining and recertification will occur as needed and Retraining and in consideration of task changes. For example, an Recertification officer moved from a roving patrol post to a fixed post AMERICAN OWNED | 43 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking will be given additional customer service training. AGS will keep all certifications and licenses current.

Training Gap Regularly A training gap analysis ensures that all officers Analysis continue to meet ours and the client's standards.

We work with our clients to identify and address these
gaps (using Training Gap Analysis)-which are often
understood in the following categories:
÷ General Job-Related Training
& Human Interaction/Customer Service
• Post Order Compliance
* Communications
i Emergency Response
Training is typically administered in-house. To further develop and improve the overall qualifications of assigned staff, we utilize the following:

Training/Drill Improvements
Drills ensure staff and administrators are cognizant and aware of the security protocols and provide the additional benefit of pointing out security vulnerabilities during a crisis.

AGS always assigns a designated individual to organize and orchestrate a series of planned and unplanned drills. Past lessons and approaches are taken into account when calibrating the best drill response the environment and the number of participants matter in each case.

Below, we list some of the drill-types AGS has developed and/or modified for company use:
• Tabletop exercises — Scenario-based discussions where stakeholders meet in a conference room setting to discuss their responsibilities and how they would react to emergency situations.
* Walkthrough drills - Generally involve more people and are more thorough than tabletop exercises. AGS and stakeholders actually perform their emergency response functions.
* Functional drills —Specific functions such as medical response, emergency notifications, warnings, and communications procedures and equipment may be performed singularly or collectively to evaluate the systems and procedures. • Relocation drills - Occupants of a structures and buildings relocate to another floor due to an emergency on their floor.
* Evacuation drills - Occupants walk the evacuation route to a pre-designated assembly area where procedures for accounting for all occupants are conducted and validated. Conditions vary to test for preparation in varying environments/conditions.

AMERICAN OWNED | 44 | AMERICAN OPERATED
Security Guard Services | Stakeholder Communication • Rapid Response • Guard Location Tracking * Full-scale exercises - Real life emergency situations are simulated as closely as possible involving all stakeholders, occupants, AGS, and more.

A.7 Describe or otherwise provide a copy of Drug Screening Policy implemented for mandatory drug testing of employees as a condition of initial employment, "post-incident" drug testing of employees involved in accidents or other reportable incidents, and "reasonable suspicion" drug testing.

AGS has a zero-tolerance policy toward drug and alcohol abuse. All testing will be prior to placement using a laboratory certified by SAMHSA and codified by 49 CFR 40.3. The unlawtul manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in AGS workplaces. A single violation of such prohibition will result in the offending individual being removed from the job site and AGS recommending his or her participation in an approved drug abuse assistance or rehabilitation program. AGS drug screening is implemented as a condition of initial employment, "post-incident" for employees involved in accidents or other reportable incidents, and for "reasonable suspicion." The drug screen shall include testing of urine samples for marijuana amphetamines, methamphetamines, cocaine, opiates, etc. Tests shall be done prior to assignment to the City and at any time upon City request.

AMERICAN OWNED | 45 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication * Rapid Response • Guard Location Tracking TAB 3 - Qualifications of Firm
This section of the fim's Proposal should establish that the firm has the ability to satisfactorily perform and deliver the requested services; that the firm has the requisite previous experience on similar assignments; and that the firm has the stability and professional standing required to deliver the requested services. The firm shall include responses to all of the evaluation criteria outlined in Section B of the Evaluation Criteria.

The firm shall complete the required Company General Information Form (included as Attachment C), and include with Tab 3.

Please see the attached Company General Information Form (included as Attachment AMERICAN OWNED | 46 | AMERICAN OPERATED
Company General Information
The Firm shall furnish the following information. Additional sheets may be attached, if necessary.

American Guard Services, Inc.
(1) Name:
1125 W. 190th Street Los Angeles, CA 90248
(2) Address:
(3) Phone No.: (800) 441-1808 _Fax No.: NA
(4) E-Mail: [email protected]
(5) Type of Firm: (Check all that apply)
_Partnership Corporation
Individual
Minority Business Enterprise (MBE) Women Business Enterprise (WBE) _ Small Disadvantaged Business (SDB) Veteran Owned Business _ Disabled Veteran Owned Business _Other
License Number: PPO12969
(6) Business License: Yes No
44-395-259
(7) Tax Identification Number:
(8) Contractors License: State: License No. : PPO12969 Classifications) Private Patrol Operator (9) Names and Titles of all corporate officers of the Firm:

Sherine M. Assal, Chief Executive Officer
Sherif M. Assal, Senior Vice President
(10) Year Incorporated: 1997
(11) Number of years as Private Patrol Operator ("Security Firm"):

RFP #22-007
Company General Information
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking SECTION B: FIRM QUALIFICATIONS
B.1 List the firm's complete name, type of firm (individual, partnership, corporation or other), telephone number, FAX number, contact person and E-mail address. If e Information" Form included as Attachment C.

Company Background and History
Pictured above: AGS Headquarters in Los Angeles, CA.

Company History
Founded in 1997, American Guard Services, Inc. ("AGS") is a nationwide woman-owned corporation with licenses, resources, personnel, and offices nationwide; we have been providing security services to government and commercial clients for over twenty-four (24) years.

AGS employs more than 4,000 people all over the country. Our services include unarmed and armed security officers, mobile patrols, surveillance solutions, security consulting and investigations, loss prevention, event security, risk management, facial recognition integration, thermal camera solutions, and more.

AGS has had successful contracts with federal and local municipalities, higher education clients, K-12 education clients, airports, transit authorities, and maritime facilities.

Our company is growing rapidly thanks to our exceptional quality of services and expanding capabilities.

AGS's Future
AGS plans to maintain its current trajectory of success into the future by further expanding its resources, infrastructure, and reach all across the United States. We aspire to provide AMERICAN OWNED | 47 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking premier security services to a diverse high-profile clientele within the United States, and will leverage the strength of our executive management team and all of our resources to that end.

Currently, we are investing in building infrastructure local to newly acquired clients in order to stimulate long-term growth and give uniform levels of our exceptional customer service all across the country.

Our Success Is Through Our Clients
We recognize that—as a contract security service provider—our success is contingent on the success of our clients. We do not succeed without first facilitating the success of others. In that same vein, we aspire to live up to our name and provide the admirable businesses and public agencies all across these United States with professional, responsible, and qualified security services.

Our current size as a large business and our nationwide reach are evidence that, for over 24 years, we have contributed to the success and stability of hundreds of commercial businesses and public agencies across the country.

Company Size
AGS is a California corporation with a nationwide reach; we have licenses, resources, personnel, and offices nationwide.
& 40 branch offices across the United States
* 4,000 security personnel strong
• Hundreds of clients, diverse in size and industry
* Tens of millions of dollars in revenue a year
Although we have amassed the resources and financial strength of a large business, we still handle our client's contracts like a small business-our executive management works closely with each and every contract we acquire and are involved in every aspect of the firm.

We endeavor to make every client feel like an anchor client through a combination of attentiveness, care, and loyalty. Through us, clients experience both the secure stability of a large firm and the close communication of a small firm.

Corporate Headquarters
AGS's Corporate Headquarters stands in the city of Los Angeles. This office is a state- of-the-art "Class A" facility equipped with a multi-million-dollar National Dispatch Center, which operates 24 hours a day, seven days a week.

All accounting, business development, human resources, dispatch, legal department, and other remotely operable administrative functions are executed at this office. This centrality of operations grants our corporate management a greater degree of oversight and quality control, and we can reduce overhead costs associated with managing a nationwide firm.

Local San Bernardino County Office
Although our corporate headquarters will be the main point of contact during procurement, this contract will be operated mainly out of our local San Bernardino County office. We AMERICAN OWNED | 48 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking always operate contracts as close to the client as possible. The merits of this include but are not limited to:
* Decreased response time from support staff in the same time zone & Increased area familiarity thanks to our local staff
• Decreased costs by conducting operations locally
San Bemardino County office address:
1920 S. Archibald Avenue, Suite G, Ontario, CA 91761
Requested Information:

Complete Name: American Guard Services, Inc.

Type of Firm: S Corporation
Telephone Number: (800) 441-1808
FAX Number: N/A
Contact Person: Gerald Gregory
E-mail address: [email protected]
State of Incorporation: California
Number, Size, and Location of Firm's Offices:

AGS has 40 offices of variant sizes across the United States. Please see the following for their locations:

List of Office Locations
Address City State Zip Code
85 Bagby Dr., #338 Birmingham AL 35209
10000 North 31st Avenue, Suite D407 Phoenix AZ 85051
1125 W. 190th Street Los Angeles CA 90248
433 E. Keats Avenue, Suite 5 & 6 Fresno CA 93710
7901 Oakport Street, South Bldg., Suite Oakland CA 94621 2000
1920 S. Archibald Avenue, Suite G Ontario CA 91761
6381 Auburn Blvd. Suite D Citrus Heights CA 95621
124 East 30th Street, Suite B San Diego (National City) CA 91950 1650 Palma Drive, Suite 202 Ventura CA 93003
8523 Lankershim Blvd. Sun Valley CA 91352
1603 E. Palmdale Blvd., #A Palmdale CA 93550
10612 Prospect Ave., Suite 105 Santee CA 92071
285-B S. Atlantic Blvd Los Angeles CA 90022
770 W. Hampden Avenue, Suite 350 Englewood CO 80110
7011 North Atlantic Ave., #200 Cape Canaveral FL 32920
2550 Eisenhower Blvd., Suite 322-326 Ft. Lauderdale FL 33316 AMERICAN OWNED | 49 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking 1015 North America Way, #102, #103, Miami FL 33132
#104, #106, #108, #110
1598 Havendale Blvd. NW Winter Haven FL 33881
10318 NW 55th Street Sunrise FL 33351
10322 NW 55th Street Sunrise FL 33351
1509 N. Cruise Blvd., Terminal 10 - Miami FL 33132
Warehouse
521 Forest Parkway, Suite 100 Forest Park GA 30297
1164 Bishop Street, Suite 500 Honolulu HI 96813
505 S. Broadway Avenue, Suite 209 Wichita KS 67202
2475 Canal Street, #211 New Orleans LA 70119
24359 Northwestern Hwy., Suite 150 Southfield MI 48075
2750 Cherry Street, Suite 100D Kansas City MO 64108
3143 S. Grand Blvd. 2nd Floor St. Louis MO 63118
2320 Paseo Del Prado, Suite B305-06 Las Vegas NV 89102
477 Madison Avenue - 6th Floor New York NY 10022
1000 N. Main Street, Suite 102 Fuquay-Varnia NC 27526
1327 East Kemper Rd., #3100E Cincinnati OH 45246
1050 SW 6th Avenue, Suite 1100 Portland OR 97204
1510 Stuart Rd, Suite 204D Cleveland TN 37312
10803 Gulfdale Street, Suite 125 San Antonio TX 78216
3363 E. Commerce Street, Suite 132 San Antonio TX 78220 3505 Boca Chica Blvd., Unit 111 Brownsville TX 78521
2401 Avenue v, , Suite 215 Arlington TX 76006
6666 Harwin Drive, Suite 159 Houston TX 77036
16040 Christensen Road, #217 Tukwila WA 98188
Total Number of Employees: 4,000
Year the Firm was Founded and/or Incorporated: 1997
B.2 List the name and title of the firm's principal officers with the authority to bind your company in a contractual agreement.

Name and Title: Gerald Gregory, Executive Vice President B.3 List the firm's specific and relevant experience with security guard and patrol service contracts of similar scope (a minimum of 5 references is required). Prior experience providing similar services for public agencies is preferred. Detailed contract information, including dates contract started and completed, contracting entity contact information, contracting entity Contract Officer, and other appropriate supporting information shall be provided. A minimum of ten (10) years of experience is required.

Reference One: Judicial Council of California
Contract Information: AGS provides the Judicial Council of California security guard services to monitor security desk consoles, conduct magnetometer and security wand AMERICAN OWNED | 50 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking entry screening, perform interior surveys, and monitor public access points to court facilities amongst other deliverables. AGS provides security guard services for their regional service areas, which includes Los Angeles, Ventura, Sacramento, San Diego, Riverside, Santa Ana, Fresno, and San Jose.

Contract Start and Completion Date: 2020 to Present
Contact information:
• 300 S. Spring Street, Suite 2217, Los Angeles, CA. 90013 • 213-830-7110
• [email protected]
Contract Officer: Daniel P. Potter / Clerk Executive Officer Reference Two: Port of Seattle
Contract Information: AGS provides multi-functional security services for the protection of the Port of Seattle, the third largest cargo gateway in the Us. All AGs employees. comply with the United States Coast Guard (USCG) approved Facility security Plan requirements. AGS Security Officers deter unauthorized access, property damage, and indecent or illegal actions on the sites; provide technical security during emergencies; respond to customer inquiries and requests for assistance; properly lock and unlock site facilities; perform security roves throughout the sites; provide security escort services; and more.

Contract Start and Completion Date: 2020 to Present
Contact Information:
÷ 2711 Alaskan Way Seattle, WA 98121
• 206-787-6523
• [email protected]
Contract Officer: Farlis Lewis / Buyer Supervisor
Reference Three: Seattle Housing Authority
Contract Information: At SHA sites, AGS guards patrol the premises, enforce park closure hours, respond to calls from residents and others, and enhance the general satety and security of all employees, residents, and property. AGS officers employ positive communication and community policing practices with residents and homeowners, which is crucial to contract compliance. Additionally, AGS provides bikes/electric Trikke patrols for four High Point community locations.

Contract Start and Completion Date: 2017 to Present
Contact Information:
• 190 Queen Anne Ave. North P.O. Box 19028 Seattle, WA 98109-1028 • 206-615-3302
* [email protected]
Contract Officer: Cindy Sribhibhadh / Property Management Administrator AMERICAN OWNED | 51 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking Reference Four: City of Fresno Housing Authority
Contract Information: AGS provides security guard services to the Fresno Housing Authority. Guard duties include, but are not limited to, providing logs on daily/nightly tenant activities in violation of the Tenant Agreement, conducting exterior patrol of each occupied and unoccupied unit hourly, reporting problems that occur within and around the complex (e.g., illegal activities, safety issues, visible lease violations), conducting access control, notifying the Police Department immediately of any activities that are criminal in nature, and enforcing the City ordinance curfew.

Contract Start and Completion Date: 2020 to Present
Contact Information:
• 1331 Fulton Street, Fresno, California 93721
• 559-443-8400 Ext 4437
* [email protected]
Contract Officer: Lyric Aguigam / Policy Analyst
Reference Five: DHL Supply Chain - Nationwide
Contract Information: AGS provides Armed and Unarmed Security, cargo screenings and access control services for ramp locations and loading docks at DHL facilities. Ou our commitment to appropriate technologies to ate one or one i real., program evaluations that assess many variables in our security response and performance. AGS consistently has met its program goals and objectives through oper feedback assessments and other measures. Loading zones and other facility posts are crucial entrances to the outside world, not to mention, environments with vulnerabilities we understand and seek to mitigate.

Contract Start and Completion Date: 2010 to Present
Contact Information:
* 401 23rd St., San Francisco CA 94107
• 310-961-8413
* [email protected]
Contract Officer: Robert Candia / Corporate Security & Investigations sued by the Caffenia Dealinent of Consume At is - treat of Securay and Investigative Services.

Please see the attached.

AMERICAN OWNED | 52 | AMERICAN OPERATED
B.TATE OF GALIP.DRNEA Bureau of Security and Investigative, Services dCE P.O. Box 989002
wal Cicero West Sacramento, CA 95798-9002
DEPARTMENT OF CONBUMER AFFAIRS 1:95 (916) 322-4000

PRIVATE PA ROL OPERATOR
License No. PPO12969 Valid Until: 09/30/2023
Receipt No. 8389

AMERICAN GUARD SERVICES, INC
1125 W 190TH ST In accordance with the provisions o
Division 3, Chapter 11.5 of the Busines
GARDENA, CA 90248-4303 and Professions Code, the company named hereon Is issued a Private Patrol
Operator License Renewal.
- - - - NON-TRANSFERABLE - - - - POST IN PUBLIC VIEW - .. - - - WPIPPO 10/2015
200680800
702 Lu , 03A13038
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking B.5 Provide the required certification that the firm has not committed a prior offense o violated the Private Security Services Act, leading to a suspension or revocation of the firm's license.

AGS hereby certifies that it has not committed a prior offense or violated the Private Security Services Act, leading to a suspension or revocation of the firm's license. .6 Provide an organizational chart identifying all employees to be assigned to th ontract, showing relationships between key personnel and support staf Sherine Assal Sherif Assal
Chief Executive Senior Vice
Officer President
Gerald Gregory Adolfo Avendano
Executive Vice Executive Vice
President President
Craig Weissman, CFE Jose Aguilar
Vice President of Director of Risk
Contract Compliance Management
Irving Pacheco
Account Manager
Supervisor
Unarmed
Security Officers
Armed
Security Officers
AMERICAN OWNED | 53 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking B.7 Identify the firm's turn-over rate with employees; identify the current average tenure of all of the firm's employees; identify the current minimum, maximum, and average tenure of the employees to be assigned to work on the proposed contract with the City.

AGS's turn-over rate with employees has not exceeded 30% in the last three (3) years.

The current average tenure of AGS's employees is two to three years (at the Security Officer level). Key Personnel such as our Chief Executive Officer, Sherine Assal, have been with the company much longer (Ms. Assal has been with AGS since it was founded in 1997). As AGS practices the security industry standard of seeking to employee qualified incumbents to streamline the transition process, the current minimum, maximum, and average tenure of the employees to be assigned to work on the proposed contract with the City is undefined. However, in terms of our Key Personnel identified in the organizational chart, the minimum tenure will be one year, the maximum tenure will be twenty-four years, and the average tenure will be twelve years.

B.8 Provide a brief description of the firm's litigation and contract history, including:
• Conviction or indictment of the firm or any officer of the firm within the last three years involving alleged fraud, bribery, collusion, conspiracy, or violation of state or federal antitrust law.
• Adjudication or determination by any federal, state, or local agency that the firm or any officer of the firm has violated any provision of law relating to equal opportunity or fair employment.
• Conviction of the firm or any officer of the firm related to any state or federal law relating to the employment of undocumented foreign worker.
• Termination of a contract for convenience or for cause.

Please see the attached Litigation Letter.

B.9 Identify any subcontractors, if any, by company name, address, contact person, telephone number, and assigned role under the proposed contract with the City. Describe the firm's experience working with each subcontractor identified, if any.

AGS will not be utilizing subcontractors for this project.

AMERICAN OWNED | 54 | AMERICAN OPERATED
AMERICAN AMERICAN GUARD SERVICES, INC.

Corporate Office: 1125 West 190* Street, Gardena, CA 90248 Direct: 424-213-4143
E-mail: [email protected]
November 11th, 2021
City of Rialto
Ref: RFP No. 22-007; Security Guard and Patrol Services Please allow this letter to inform of the current litigation filed against American Guard Services Inc. ("American Guard").

Like any organization, American Guard is subject to litigation arising in the ordinary course of business.

American Guard employs approximately 4,000 security officers nationwide. As the organization has expanded, the lawsuits filed against the organization have increased as well.

The lawsuits include general liability matters, employment law issues, civil suits, and worker's compensation claims. American Guard is also compelled to defend personal injury claims brought by our client's customers. In addition, American Guard must deal with commercial litigation resulting from contractual disputes.

The majority of the matters are covered by insurance and handled by a Risk Management and a Legal Department.

While an unfortunate, yet understandable "cost-of-doing-business," American Guard is confident and hopeful that all matters will be resolved justly and expediently, as American Guard and its affiliated entities continue to grow as a security services provider and gain market share in the security services industry.

Should you have any questions or concerns, please contact me directly.

Sincerely,
Mohamed A. Youssef, Esq.

General Counsel,
American Guard Services, Inc.

Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking TAB 4 - Qualifications of Personnel
This section of the firm's Proposal should establish that the individuals to be assigned to participate on the proposed contract with the City have has the ability to satisfactorily perform and deliver the requested services; that the individuals have the requisite previous experience on similar assignments; and that the individuals have the stability and professional standing required to deliver the requested services. The firm shall include responses to all of the evaluation criteria outlined in Section C of the Evaluation Criteria.

SECTION C: STAFF QUALIFICATIONS
Please the following resumes for the staff qualifications of our Key Personnel identified in our organizational chart; they have worked collaboratively to help execute the security contracts listed in Tab 3:

AMERICAN OWNED | 55 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking

SHERINE ASSAL

CHIEF EXECUTIVE OFFICER
Overview:

Ms. Assal has 24 years' experience in the ownership, management, and operations of security services companies. She started the company in 1997 and helped it grow to $45 million in sales. Ms. Assal is involved in every aspect of the company, such as Operations, Scheduling and Accounting. Ms. Assal oversees new client business to ensure strong growth; existing client accounts to ensure contract requirements are met and suggests enhancements and modifications that will better serve the needs of our clients. Ms. Assal oversees all employees to ensure high levels of training, consistency, and professionalism in our Guard Force.

Employment History:
1997 - Present American Guard Services, Inc. Chief Executive Officer 1989 - 1996 International Services, Inc. Senior Vice President, Operations Professional Affiliations:
* Cruise Lines International Association
• Maritime Security Council
• Florida Caribbean Cruise Association
* International Cargo Security Council
• American Society for Industrial Security
Education:

Bachelor of Arts in Business Administration, American University of Cairo AMERICAN OWNED | 56 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking

SHERIF ASSAL

SENIOR VICE PRESIDENT
Overview:

Mr. Assal co-founded American Guard Services in 1997 and has been responsible for il pects of the busines ala, it and alter to and ree i re a variety of trade and industry associations.

Mr. Assal is the driving force behind differentiating American Guard Services from its competitors and building the brand. Mr. Assal has been ultimately responsible for a variety of phenomenally successful acquisitions throughout the United States as well as their subsequent integration into the AGS organization.

Employment History:
1997 - Present American Guard Services, Inc. Senior Vice President, Operations
1992 - 1997 International Services, Inc. Vice President, Marketing Licenses & Certificates:

Private Investigator, Patrol and Guard Operator
Professional Affiliations:
* Cruise Lines International Association
Maritime Security Council
Florida Caribbean Cruise Association
• International Cargo Security Council
• American Society for Industrial Security
Education:

Graduated from Venice High School, CA.

Completed various courses and seminars in Security, Supervision, Management, Law Enforcement Training Academy, Trainte Tale Program, yi der Federal ha Training
AMERICAN OWNED | 57 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking

GERALD GREGORY

EXECUTIVE VICE PRESIDENT
Overview:

Gerald A. Gregory brings over 40 years of security/investigations and public law norcemen exoerence.
indercover vestigatorals performing street sure lance perations Today a License, Private Detective and security professional, Mr. Gregory has extensive industry experience in both the private and public sectors. In the public law enforcement sector, he successfully completed his duty as an Essex County Constable, Police Officer, Sergeant, Lieutenant, and Captain of a police department Emergency Management Division.

Employment History:
2009- American Guard Services, Inc. Executive Vice President Present
2007 - 2009 Beau Security & Investigations, President of Internal Intelligence Inc.
1990 - 2007 Internal Intelligence Service Chief Executive Officer & President
Licenses & Certificates:

Private Investigator
Awards:
1998: Received the national leadership award from the National Republican Congressional Committee and was appointed Honorary Co-Chairman of the Business Advisory Council.
1999: Named "Businessman of the Year" by the National Republic Committee. Listed in USA Today.
2003: Was awarded the Republican Senatorial Medal of Freedom, the highest honor a Republican member of the US Senate can bestow.

Education:
• Criminal Justice Associates Degree, John Jay College of Criminal Justice • Essex County Police Academy, Graduate
AMERICAN OWNED |.58 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking

ADOLFO AVENDANO

EXECUTIVE VICE PRESIDENT
Overview:

Mr. Avendano has worked in the security industry for over 24 years. He joined American Guard Services, Inc. in February of 2011 after eight years with Guard Systems, Inc, ou of Monterey Park, CA. where he was the Regional Manager, Prior to this he worked fo American Protective Services out of Covina, California. Mr. Avendano is responsible for all non-maritime security operations in the western United States for American Guard Services ranging from retail to government accounts. Currently he oversees approximately 1,400 staff, including his Operations Management Team.

Specific responsibilities include: Operations Management, Business Development, Quality Control, and Training & Development.

Employment History:
2011 - Present American Guard Services, Inc. Executive Vice President 2003-2011 Guard Systems, Inc. (GSI) Operations Manager
1997-2003 American Protective Services Scheduling Manager Education and Certifications:
• AA Criminal Justice, Rio Hondo Community College
• LAPD "Community Police Academy" Training
AMERICAN OWNED | 59 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking

CRAIG WEISSMAN, CFE

VICE PRESIDENT OF CONTRACT COMPLIANCE
Overview:

Mr. Weissman has 20 years' experience in the security and investigative industry. His expertise includes contract compliance and management and operational guidance, In addition, his investigative experience includes conducting financial review audits, financial fraud examinations, due diligence investigations, and the corporate restructuring of several companies. His career includes 6 years in the corporate office of Beau Diet & Associates as Vice President of the White Collar Division, managing a staff of analysts and investigators. As an investigator, he has provided risk assessment and competitive intelligence to help clients make strategic business decisions.

In addition, Mr. Weissman has been a Certified Fraud Examiner since 2004. As granted by the Association of Certified Fraud Examiners, a Certified Fraud Examiner Credential denotes proven expertise in fraud prevention, detection, and deterrence. Mr. Weissman graduated from George Washington University with a Bachelor's of Science in Economics.

Specific responsibilities include operations management/guidance, business development, and compliance.

Employment History:
2008 - Present American Guard Services, Inc. Vice President 2001 - 2008 Beau Dieti & Associates Vice President
Education and Certifications:
i BS Economics, George Washington University
* Certified Fraud Examiner (CFE)
AMERICAN OWNED | 60 | AMERICAN OPERATED
Security Guard Services •Stakeholder Communication • Rapid Response • Guard Location Tracking

JOSE AGUILAR

DIRECTOR OF RISK MANAGEMENT
Overview:

Mr. Jose Aguilar has 28 years of experience in the Claims Management field. He has een responsible for such duties as overseeing new and established claims througl losure; interacting with injured employees, managers, medical facilities, claim adjusters defense attorneys, and third-party administrators; participating in claims review, depositions, hearings, mediations, and arbitrations; conducting internal investigations for work injuries for potential exposure and/or liability; and working collaboratively to enhance safety programs on current injury trends to prevent future injuries/liabilities.

Employment History:
2019 - Present American Guard Services, Inc Director of Risk Management 2014 - 2019 Athens Services Sr. Claims Manager
1999 - 2013 Merchants Building Loss Prevention Manager
Maintenance
1996 - 1999 Xtra Help, Inc./Tandem Staffing Office Supervisor/Workers Comp. Coordinator
1992 - 1996 Law Offices of Michael Lopiano Operations Manager Education:

California State University, Los Angeles
Computer Skills:
& Microsoft Office
& GoldMine Software
• WinTeam
• viaOne Software
• JDi Data Software
:, Adobe Reader
AMERICAN OWNED | 61 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking

IRVING PACHECO

ACCOUNT MANAGER
Overview:

Mr. Pacheco is a skillful and strategic manager with 11+ years of security experience.

This includes but is not limited to managing security in aviation, transportation, healthcare, banking, residential, film studios, grocery stores, educational institutions, warehouses, business improvement districts, manufacturing, and corporate security. He has utilized his comprehensive knowledge and familiarity with diverse cultures and personalities to quickly map out needs and recommend appropriate solutions.

Employment History:
2021-Current American Guard Services, Account Manager
Inc.
2020-2021 Securitas USA District Manager
2019-2020 Allied Universal Security Client Manager
Services
2014-2019 GAs cure Solutions. Healthcare Security
Manager
2010-2014 US Department of Transportation Security
Homeland Security Manager
Education:

East Los Angeles College Associate of Arts Degree
in Administration of Justice
California State University Bachelor of Science
Dominguez Hills Degree in Public
Administration
AMERICAN OWNED | 62 | AMERICAN OPERATED
Security Guard Services Stakeholder Communication • Rapid Response • Guard Location Tracking C.1 List the name and qualifications of the Supervisor that will be assigned to the proposed contract with the City. Provide a résumé or a job description.

As AGS practices the security industry standard of seeking to employee qualified incumbents to streamline the transition process, we will staff the Supervisor position upon award.

Qualifications:
• Supervisor must meet or exceed all qualifications required of Security Officers for this contract (see "C.3" below)
* Have three to five years of security experience
* Have two years to three years of security supervisory experience Job Description:

The Security Guard Supervisor shall provide supervision and control of the Security Guards. The Security Guard Supervisor shall maintain communication with the City to receive directions, assignments, updates, and any information pertaining to the security of City Facilities and Sites.

The Security Guard Supervisor must be able to perform all tasks and duties of the Security Guards and, at a minimum, the following supervisory duties:
* Provide an adequate, appropriate level of field supervision for Security Guards on assigned patrols.
* Coordinate all security operations and patrol services for regular and event assignments with the City to ensure that all are properly staffed. * Organize, plan, direct and supervise the work activities of assigned Security Guards and make assignments to provide job performance ratings in a fair and consistent manner, taking appropriate actions to correct any deficiencies. * Issue oral and written instructions to assigned Security Guards. * Conduct preliminary investigations of misconduct or allegations against Security Guards and prepare reports to recommend appropriate actions. * Provide on the scene supervision involving security related incidents. * Review reports of assigned Security Guards for accuracy and provide constructive • Ensure that assigned Security Guards are performing their duties as prescribed by law, applicable rules and regulations.
" Conduct preliminary investigations of injuries to assigned Security Guards. * Conduct regular staff meetings to discuss work related problems and to provide advice and guidance.
* Ensure required training of Security Guards is conducted and properly documented.
* Attend and participate in the City's security related meetings, as required.

AMERICAN OWNED | 63 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking C.2 Identify the prior contracts, and with what contracting agency, the proposed Supervisor has previously completed. Explain the Supervisor's current availability to be assigned as the Supervisor of the proposed contract with the City.

As mentioned previously, AGS practices the security industry standard of seeking to employee qualified incumbents to streamline the transition process. Therefore, we will staff the Supervisor position upon award. However, we will ensure that the Supervisor has extensive related security experience working with prior contracts similar to the City's project.

C.3 List the names and qualifications of all employees that will be assigned as Security/Patrol Guards to the proposed contract with the City. Provide résumés or a job description.

As mentioned previously, AGS practices the security industry standard of seeking to employee qualified incumbents to streamline the transition process. Therefore, we will staff Security/Patrol Guards upon award. Please see the following for the job description and qualifications we will utilize:

Job Description:

The primary role of the security officer is to be alert, observe, report, and be present rather than apprehend. Security personnel shall have normal concern for their own physical safety and shall take reasonable precautions not to place themselves in situations that would encourage violence or abuse against them or other persons in the area. The use of force shall be avoided except for personal protection or for the safety of others.

Duties for Security/Patrol Guards will include the following:
• Patrol all assigned sites.
* Monitor for fire, trespassers, or other irregularities. • Prevent and report acts of theft, vandalism, and security breaches. * Investigate suspicious persons or unusual incidents.
* Report all discrepancies and unsafe conditions and identify for appropriate remedial action.
i Check the security of a City Facility, its materials, equipment, and any perimeter fences.
* Respond to complaints and take appropriate action.
• Detain persons who violate laws, rules and regulations for law enforcement authorities.
* Ensure firefighting equipment, fire lanes, doors and traffic lanes are not blocked by people or equipment.
* Supervise evacuation procedures when directed.

Report all unusual incidents, irregular activities, events, or property damage. * Prepare reports, maintain required logs and records, and provide copies of reports to designated City staff.
* Operate radios, computers, and telephones to facilitate communication with the City as required.

AMERICAN OWNED | 64 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication * Rapid Response • Guard Location Tracking • At the end of a public or private event, verify that all persons have cleared the building and all perimeter doors are locked and building is secure. • Preventing trespass on, damage to, or theft of Agency property. • Inspecting parking areas, enforcing Agency parking regulations, and, if requested, conducting traffic control duties.
¿ Enforcing security procedures and regulations.
* Interacting in a professional manner with the public. * Be a visible presence in the lobbies and other areas when requested. * Responding to emergencies and/or alarms.
* Escorting City personnel or visitors to or from their automobiles as requested and provides general assistance whenever possible.

Enforcing "No Smoking" policy.
* Maintaining a daily activity report that summarizes the significant events that occurred during the shift.

Survey facilities and parks for any defective exterior lights, electrical outages, broken pipes, broken windows, broken sprinklers, and vandalism. • Report any findings to the appropriate City personnel. * Identify and report any exterior/interior doors or gates not permanently secured and/or requiring maintenance. If the situation is of a suspicious nature, the guard will contact the Police Department Dispatch immediately.

Report any urgently or immediately unsafe or dangerous conditions or circumstance, fire hazards, or breaches of security to the Police Department Dispatch.
* Cooperate with local law enforcement officers.
* Notify appropriate City personnel and local authorities when emergencies occur. • Shift Change: The Security Guard going off of duty shall ensure that relief is « easte her responsore properly informed and ready to assume their responsibilities. The guard coming on duty shall read all pass-down information, emails, and alerts at the beginning of each shift and initial in pass-down logbook they have done so. Provide briefing of day events, issues, and pertinent information to the relieving security officer. • Other duties as assigned by the City's authorized representative.

Qualifications:
* Read, write accurate, clear, and legible reports speak and understand the nglish Language,
ine City's authorized representative. Assigned personnel must be able to read and understand all post orders, the City's policies and procedures, and poste warning and danger signs of potential hazards and safety instructions. % Have the necessary public relations skills to deal with employees (Security Contractor & the City) and customers in a professional, courteous, businesslike manner.
* Understand written and oral rules and regulations and apply them in a tactful and non-confrontational manner.

AMERICAN OWNED | 65 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking • Must possess either a high school diploma or a General Equivalency Diploma and have 1½ years of prior security experience or have worked in a related field.

The minimum age for security officers assigned to the City is 21 years old. • Maintain poise and self-control under stress. Security officer must be able to think and act quickly and effectively in emergency situations. * Must be mentally alert and capable of exercising good judgment, implementing instructions, and assimilating necessary specialized training. Emotional and mental stability are essential since duties normally require contact with public and quick action under emergency situations.
* Must be able to stand on their feet for extended periods of time, maneuver stairs and other physically demanding terrain at the site as regular duties. Security Officers must make all building rounds/tours as assigned by the City's authorized representative.
* Refrain from fraternization with Agency employees while on or off duty. This includes but not limited to dating, emails, or other means of communications (i.e.

Social Media - Facebook, Twitter, etc.).
* Possess and carry in their possession while on duty a valid California Driver's License issued by the State of California Department of Motor Vehicles. * Recognize the confidential nature of the information associated with this work. * Be a graduate of a state of California certified security officer/guard training program.
* Have appropriate licenses issued by the California Department of Consumer Affairs - Bureau of Security and Investigative Services. * Have certification to carry Oleoresin Capsicum (OC) and handcuffs. Security Personnel who are armed shall have all required licenses from BSIS. Security Guards shall possess all required certifications and licenses at all times while on duty.
* Security Guards shall possess all necessary certificates and permits required by the state of California and San Bernardino County.
* Possess current First Aid, CPR, and AED certification cards. Certification as an Emergency Medical Technician level (EMT-1) may substitute for the first aid requirement.
(30) decibels in both ears or 35 decibels in the poorer ear.

AMERICAN OWNED | 66 | AMERICAN OPERATED
Security Guard Services • Stakeholder Communication • Rapid Response • Guard Location Tracking C.4 Provide a copy of the Security Guard licenses issued to all employees that will be assigned as Security/Patrol Guards to the proposed contract with the City by the California Department of Consumer Affairs - Bureau of Security and Investigative Services.

Per the Questions and Answers, AGS will provide a copy of the Security Guard licenses issues to all employees that will be assigned as Security/Patrol Guards to the proposed contract with the City by the California Department of Consumer Affairs - Bureau of Security and Investigative Services upon award before the contract commences.

AMERICAN OWNED | 67 | AMERICAN OPERAȚED
Security Guard Services • Stakeholder Communication • Rapid Response / Guard Location Tracking Additional Attachments
Please see the following additional attachments:
* Disclosures Required by Persons or Entities Contracting with the City of Rialto Form
• Statement of References Form
Proposers Background Information Form
• Statement of Proposer's Qualifications Fom
• Statement of Proposer's Past Contract Disqualifications Form * Certification of Non-Discrimination by Consultants Form * Non-Collusion Affidavit
• W-9
Secretary of State Certificate of Status
• Certificate of Liability Insurance (Specimen)
Credit Letter from CAC
Credit Letter from Zurich
Good Standing Letter from Active Universal Capital
* Sample Incident Report
Sample Daily Activity Report
* Sample Invoice
AMERICAN OWNED | 69 | AMERICAN OPERATED
RFP

CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

DISCLOSURES REQUIRED BY PERSONS OR ENTITIES

CONTRACTING WITH THE CITY OF RIALTO
Pursuant to City of Rialto Code of Ordinances Section 2.48.145, all persons or business entities supplying any goods or services to the city, or seeking a loan or grant awarded by the city, whether through an application or proposal, shall disclose in such application or proposal whether any city officer, employee, or consultant may have a financial or non- financial interest in the person or business entity, or in any member, employee, owner, or officer of the business entity.
• A financial interest shall mean any interest that is prohibited under state law, including Califomia Government Code Sections 1090 and 87100, and California Code of Regulation Section 18700 et seg.
• A non-financial interest shall mean any interest that is prohibited by City of Rialto Code of Ordinances Section 2.48.140 (attached here).

For the purpose of helping the City understand whether City personnel might have a conflict of interest in you or your organization, please disclose below whether you or any of your members, employees, paid or unpaid officers, paid or unpaid directors, or owners are (or are related to) a City elected or appointed official, a City officer, or a City employee or consultant.

Name of Your Organization's Name of City Elected or Relationship Between the Affected Member, Employee, Appointed Official, City Two Paid or Unpaid Officer, Paid or Officer, a City Employee Unpaid Director, or Owner or Consultant

N/A N/A N/A
By submitting [this application/proposall, or supplying any goods or services to the city, the [applicant/vendor/contractor/consultant] hereby attests under penalty of perjury, personally and/or on behalf of the entity [submitting this application/proposal or supplying any goods or services to the city] that no City of Rialto elected or appointed official, employee or consultant as a financial or non-financial interest, as such terms are defined in California Govemmen Code Sections 1090 and 87100 and in City of Rialto Code of Ordinances Section 2.48.14! in the [applicant/vendor/contractor/consultant], except as specifically disclosed herein.

Person/Entity: Gerald A. Gregory
Title: Executive Vice Preside
Signature: Date: 11/0/2021
Form Date: 06/09/2021
69 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

STATEMENT OF REFERENCES
List and describe fully the last four contracts performed by your fir which demonstrate your ability to complete the work included with the scope of the specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications.

Reference No. 1
Judicial Council
Customer Name:

Contact Individual: Daniel P. Potter / Clerk Executive Officer Phone No: 213-830-7110 Address: 300 S. Spring Street, Suite 2217 Los Angeles, CA 90013 Contract Amount: Annually $1,206,992.00 Year. 2020 to Present Description of work done: AGS provides the Judicial Coumil of Caitoria security guard sevices to monitor socurity desk consoles, conduci magnotometer and security wand entry screening, perform interior surveys, and monitor public access points to court facilities amongst other deliverables. AGS provides security guard services for their regional service areas, which naludes Los Angeles, Ventura, Sacramento, San Diego. Riverside, Santa Ana, Fresno, and Sen Jose Reference No. 2
Customer Name: Port of Seattle
Contact Individual: Farlis Lewis / Buyer Supervisor Phone No: 206-787-6523 Address: 2711 Alaskan Way Seattle, WA 98121
Contract Amount: Annually $1,904,001.00 Year: 2020 to Present Description of work done: AGS provides mull-functioral security services for the protection of the Port of Seattle, the third largest cargo gateway in the US, All AGS employeas comply with the United Stales Coast Guard (USCG) approved Facility Security Plan requirements AGS Security Officers deter unauthorized access, property damage, and indecent or illegal sctions on the sites; provide technical security during emergencies; respond to customer Inquiries and requests for assistance; property lock and unlock sile facilities; perform security roves throughout the sites; provide security escort services; and more
Reference No. 3
Customer Name: Seattle Housing Authority
Contact Individual: Cindy Sribhibhadh / Property Management Administrator Phone No: 206-615-3302 Address: 190 Queen Anne Ave. North P.O, Box 19028 Seattle, WA 98109-1028 Contract Amount: Anually $207,922.22 Year: 2017 to Present Description of work done: AlSHA sites, AGS guards patrol the premises, enforce park closure hours, respond to call from residents and others, and enhance the general safely and secuity of all employees, residents, and property. AGS officers emplay positive communication and community policing practices with residents and homeowners, which is crucial to contract compliance Additionally, AGS provides bikes/electric Trikke patrols for four High Point community locations Reference No. 4
Customer Name: City of Fresno - Housing Authority
Contact Individual: Lyric Aguigam / Policy Analyst Phone No: 559-443-8400 Ext 4437 Address: 1331 Fulton Street, Fresno, California 93721
Contract Amount: Annually $477,877 Year: 2020 to Present Description of work done: AGS provides securty guard services to the Fresno Housing Autority Guard dudes Inchude, but are not limited to, providing logs on daily/nighty tenat activilies in violation of the Tenant Agreement, conducting exerior patrol of each occupied and unaccupied unil hourly, reporting problems that occur wilhin and around the complex (eg, illegal activities, safety issues, visible lease violations), conducting access control, notifying the Police Department immediately of any activities that are criminal in nature, and enforcing the City ordinance curfew Please list all City of Rialto projects (if any) completed with in the last five (5) vears.

Project Name: NIA
Contact Individual: NA _ Phone No: NIA
Project Location: N/A
Contract Amount: N/A Year: N/A
Description of work done: N/A
72 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

STATEMENT OF REFERENCES
List and describe fully the last four contracts performed by your firm which demonstrate your ability to complete the work included with the scope of the specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications.

Reference No. 1
Customer Name: DHL Supply Chain - Nationwide
Contact Individual: Robert Candia / Corporate Security & Investigations Phone No: 310-961-8413 Address: 401 23rd St., San Francisco CA 94107
Contract Amount: Anually $4,000,000.00 Year: 2010 to Present Description of work done: AS provides med and Unarmed Security, cargo screenings, end access conrol services for cump locations and loding decks at hit facilea Our service mirrors the high penforming UPS contract with our use of the local labor force and our commitrent to appropriate tochnologies to save lime and money. AGS has formal program evaluations that and secret pas consistently has met its program goals and ablectves through open toodsch assessments and other measures. Lassing zones and other facilly posts are crucial entrences to the cutside world, not to mention, environments with vulnerabilities we understand and seok to miligate:

Reference No. 2
Customer Name:

Contact Individual: Phone No:

Address:

Contract Amount: - Year:

Description of work done:

Reference No. 3
Customer Name:

Contact Individual: Phone No:

Address:

Contract Amount: - Year:.

Description of work done:

Reference No. 4
Customer Name:

Contact Individual: Phone No: _
Address:

Contract Amount: Year:

Description of work done:

Please list all City of Rialto projects (if any) completed with in the last five (5) vears.

Project Name:

Contact Individual: _ Phone No:

Project Location:

Contract Amount: Year.

Description of work done:
72 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

PROPOSERS BACKGROUND INFORMATION
Proposers Information
Proposer's Contact Name: Gerald A. Gregory
Contact Title: Executive Vice President
Mailing Address: 1125 W. 190th Street Los Angeles, CA 90248 ocation of Busines
f different from mailing address
Telephone Number: 800-441-1808
Pager Number: NIA
24 Hour Tel. Number. 800-441-1808
Fax Number: N/A
E-Mail Address: [email protected]
Remittance Address: PO Box 6534 Pasadena, CA 91109
(if different from mailing address):

Number of Years in Business: 24 Years
Applicable State of California License #(s): PPO12969
09/30/2023
Expiration Date(s):

Proposer's Dunn and Bradstreet
'DUNNS: NUMBER: 00-512-2853
73 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

STATEMENT OF PROPOSER'S QUALIFICATIONS
STATE OF CALIFORNIA, COUNTY OF Los Angeles
I am the of Executive Vice President/ American Guard Services, Inc. _. the Proposer herein. I have read the foregoing statement and know the contents thereof, and I certify that the same is true of my own knowledge, except as to those matters which are therein stated upon my information or belief, and as to those matters I believe it to be true.

November 10, 2021 Los Angeles
Excecuted on at _, Califomia
(date) (place)
I declare, under penalty of perjury, that the foregoing is true and correct.

Ang.

Signature of Proposer
Executive Vice President
Title
Signature of Proposer
Title
75 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

STATEMENT OF PROPOSER'S PAST CONTRACT DISQUALIFICATIONS Pursuant to Section 10162 of the Public Contract Code the Proposer shall state whether such Proposer, any officer or employee of such Proposer who has a proprietary interest in such Proposer has ever been disqualified, removed, or otherwise prevented from proposing on, or completing a Federal, State or Local Government Project because of a violation of law or a safety regulation; and if so, explain the circumstances.

If the Proposer has had a contract terminated for default, all such incidents must be described. Termination for default is defined as notice to stop performance due to the Proposer's non-performance or poor performance and the issue was either no litigated; or litigated and such litigation determined the Proposer to be in default.

Submit full details of all terminations) for default experienced by the Proposer including the other party's name, address, and telephone number. Present the Proposer's position on the matter. The City will evaluate he facts and may, at its sole discretion, reject the Proposer's proposal if the fact discovered indicates the completion of a contract resulting from the RFP may be jeopardized by selection of the Proposer If no such termination for default has been experienced by the Proposer in the past five years, so indicate.

1. Do you have any disqualification, removal, etc., as described in the above paragraph to declare? If yes, explain the circumstances. Attach additional pages if necessary.

November 10th, 2021 at Los Angeles California.

Executed on
I declare, under penalty of perjury, that the foregoing Is true and correct.

Signature of Authorized Representative
Gerald A. Gregory
Printed Name
Executive Vice President
Title
American Guard Services, Inc.

Company Name
11/10/2021
Date Signed
76 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

CERTIFICATION OF NON-DISCRIMINATION BY CONSULTANTS
As suppliers of goods or services to the City of Rialto, the firm listed certified that it does not discriminate in its employment with regard age, handicap, race, color, religion, gender, gender identity, sex, sexual orientation, or national origin; that it is in compliance with all federal, state, local directives, and executive orders regarding non-discrimination in employment, and that it agrees to demonstrate positively and aggressively the principle of equal employment opportunity in employment. Every bidder in violation of this section is subject to all penalties imposed for violation of Chapter 1 of Part VII, Division 2 of the Labor Code, in accordance with the provisions of Section 1753 thereof.

We agree specifically:
person at al ob levere employment policies which affirmatively promote opportunities for minority Creting servite this perily those sering core communis alone mine or it Signature of Authorized Representative
Gerald A. Gregory/ Executive Vice President
Printed Name/Title
American Guard Services, Inc.

Company Name
1125 W. 190th Street
Address
Los Angeles, CA, 90248
City, State, Zip Code
11/10/2021
Date Signed
Please include any additional information available regarding equal opportunity employment programs now in effect within your company.
77 CITY OF RIALTO
REQUEST FOR PROPOSAL #22-007

NON-COLLUSION AFFIDAVIT
State of California }ss.

County of Los Angeles
_being first duly sworn, deposes and says that he or she President Amarican Guard Services Ina,
proposer or any one else to put in sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, commincation or conference with anyone to fix the proposal price of said proposer or of any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that said proposer has not directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid and will not pay any tee to any corporation, partnership, company association, organization, proposal depository or to any member or agent thereof, to effectuate a collusive or sham proposal." 11/10/2021 Los Angeles, Califomia
(Date) (Signed at (Place)
American Guard Services, Inc.

Proposer Name Authorized Representative
(Person, Firm, Corp.)
1125 W. 190th Street Los Angeles, CA 90248 Gerald A. Gregory Addres Representative's Name
Los Angeles, CA 90248 Executive Vice President
City, State, Zip Code Representatives' Title
78 W-9 Request for Taxpayer Give Form to the
Form
Identification Number and Certification requester. Do not (Rev. October 201B)
Department of the Treasury send to the IRS.

Intemal Revenue Service • Go to www.irs.gov/FormW9 for instructions and the latest information. 1 Name (as shown on your income tax retum). Name is required on this line; do not leave this line blank.

American Guard Services, Inc.
2 Business name/disregarded entity name, if different from above 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the 4 Exemptions (codes apply only to following seven boxes. certain entities, not individuals; see instructions on page 3):
• Individual/sole proprietor or • C Corporation Vi s Corporation LJ Partnership - Trust/estate single-member LLC Exempt payee code (if any)
Specific Instructions on page 3. Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) • Print or type. Note: Check the appropriate box in the line above for the tax classification of the single-member owner. Do not check Exemption from FATCA reporting LLC if the LLC Is classified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is another LL that is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single-member LLC that code (ir any) Is disregarded from the owner should check the appropriate box for the tax classification of its owner.

Other (see Instructions) • (Apples to accounts mahlahed oulside the U.S.) 5 Address (number, street, and apt, or suite no.) See Instructions. Requester's name and address (optional) 1125 W 190th Street
6 City, state, and ZIP code
Gardena, CA, 90248
7 List account number(a) here (optional)
Part l Taxpayer Identification Number (TIN)
Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer Identification number (EIN). If you do not have a number, see How to get a TIN, later. or
Note: If the account is in more than one name, see the instructions for Iine 1. Also see What Name and Employer identification number Number To Give the Requester for guidelines on whose number to enter. 9 5 - 6 4 3 5 3
Part II Certification
Under penalties of perjury, / certify that:

1. The number shown on this form Is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and

2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Intemal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and

3. I am a U.S. citizen or other U.S. person (defined below); and

4. The FATGA code(s) entered on this form (if any) indicating that I am exempt from FATA reporting is correct.

Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have falled to report all interest and dividends on your tax retum. For real estate transactions, item 2 does not apply. For mortgage Interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later.

Sign Signature of
Here U.S. person • Dato • 11/10/21
General Instructions • Form 1099-DIV (dividends, including those from stocks or mutual funds)
Section references are to the Internal Revenue Code unless otherwise • Form 1099-MISC (various types of income, prizes, awards, or gross nated. proceeds)
Future developments. For the latest Information about developments • Form 1099-B (stock or mutual fund sales and certain other related to Form W-9 and its Instructions, such as legislation enacted transactions by brokers) after they were published, go to www.irs.gov/FormW9.
• Form 1099-S (proceeds from real estate transactions)
Purpose of Form • Form 1099-K (merchant card and third party network transactions) An individual or entity (Form W-9 requester) who is required to file an • Form 1098 (home mortgage interest), 1098-E (student loan interest), Information retum with the IRS must obtain your correct taxpayer 1098-T (tuition) Identification number (TIN) which may be your social security number • Form 1099-C (canceled debt) (SSN), individual taxpayer identification number (IN), adoption • Form 1099-A (acquisition or abandonment of secured property) taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information retum the amount paid to you, or other Use Form W-9 only If you are a U.S. person (including a resident amount reportable on an information return. Examples of information alien), to provide your correct TIN. retums include, but are not limited to, the following. If you do not retum Form W-9 to the requester with a TIN, you might • Form 1099-INT (interest eamed or paid) be subject to backup withholding. See What is backup withholding. later.

Cat. No. 10231X Form W-9 (Rev. 10-2018)
State of California
Secretary of State

CERTIFICATE OF STATUS
ENTITY NAME:

AMERICAN GUARD SERVICES, INC.

FILE NUMBER: C2019169
FORMATION DATE: 10/01/1997
TYPE: DOMESTIC CORPORATION
JURISDICTION: CALIFORNIA
STATUS: ACTIVE (GOOD STANDING)
I, ALEX PADILIA, Secretary of State of the state of California, hereby certify:

The records of this office indicate the entity is authorized to exercise all of its powers, rights and privileges in the state of California.

No information is available from this office regarding the financial condition, business activities or practices of the entity.

OF

CAL THE
EUREK IN WITNESS WHEREOF, I execute this certificate
GREAT STATE and affix the Great Seal of the State of
California this day of August 06, 2019.
alphill

CALIFORNI ALEX PADILLA
Secretary of State
-WR-25 REV002/2019)
DATE (MADDAYYYY]
ACORD CERTIFICATE OF LIABILITY INSURANCE 11/22/2020

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURERS), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the pollcy, certain policies may require an andorsement. A statement on this certificate does not confer rights to the certificate holder In lleu of such endorsements).

COMACT Tindsey Papazello
PRODUC-R NAME:

FAX (NC; No) (713) 822-0225
1l Dorado Insurance Agency, Ina. Го, вл: (713) 521-9251 11 Dorado Sec Sive Ins Agy ADDRESS: [email protected] INSURER/S) AFFORDING COVERAGE NAIC 1
3673 Festaanter Drive
Houston TX 77042 #SURERA: Lexington Insurance Company 19437 MOURER B: Zurich American Insurance Co. 27855

INSURED
ISURER G: Endurance Anarican Specialty Ins. Co. 10641
American Guard Bervices, Inc,
MAURERD: Westchester Surplus Ines Ins. Co. 10172
1125 W. 190th Street
INSURERE: Und ted Wisconsin Insurance Company 29157
90248 INSURER F: Hiscox Insurance Company 10200
Los Angeles CA
CERTIFICATE NUMBER:AGS - A11 Certa - 11.20 REVISION NUMBER:

COVERAGES

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IŞ SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR TADOL SUBRT LIMITS

TYPE OF INSURANCE POLICY NUMBER
COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE 1,000,000
X
"DAMAGE TO RENTED 100,000
A CLAMS-MADE X OCCUR PREMISES (Ea cocurrence)
080878076 11/19/2020 11/19/2021 MED EXP (Any one parson) ErrOrs & Ondasions 1,000,000

PERSONAL & ADV INJURY
GENERALAGGREGATE 2,000,000
GENLAGGREGATE LIMIT APPLI ESPER:

PRODUCTS - COMPOP AGG 2,000,000

POLICY SECT LOC

OTHER COMBINED SINGLE LIME
1,000,000
AUTOBILE LIABILITY Es acoident
BODILY INJURY (Per person)

ANY AUTO
ALL OWNED SCHEDULED BAP0885493-05 11/19/2020 11/19/2021 BODILY INJURY (Per ecciden)

AUTOS AUTOS PROPERTY DAMAGE
NON-OWNED (Per pccidenn

HIRED AUTOS AUTOS
E1D30002147800 6-8142700 11/19/2020 11/19/2021 EACH OCCURRENCE 10.000,000

UMBRELLA LIAB OCCUR
G71839916001 AGGREGATE 10,000.000

EXCESS LIAB CLAIMS-MADE
D
018303236 (lexington) 6/18/2021 11/19/2021

DED RETENTION S
* HATUTE

WORKERS COME ATON
AND EMPLOYERS LIABILITY YIN EL EACH ACCIDENT 1,000,000

ANY PROPRIETOR/PARTNER/EXECUTE
NIA 1,000,000
OFFICER/MEMBER EXCLUDED? #C600-00097-021-88 1/1/2021 1/1/2022 EL DISEASE - EA EMPLOYEE (Mandatory in NH)
ESCRETION OF OFOPERATIONE belON EL. DISEASE - POLICY LIMIT S 1,000,000 11/14/2020 11/14/2023 Aggregate ฿2,000,000
B Ist & Jrd party Crime UC21824594.20
DEBCRIPTION OF QPERATIONS / LOCATIONS/ VEHICLES (ACORD 101, AddiSonal Remaris Sohedule, ry be attached if more space is requined)

CANCELLATION

CERTIFICATE HOLDER

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFOR El Dorado Insurance Agency THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED 1! ACCORDANCE WITH THE POLICY PROVISIONS.

SPECIMEN AUTHOREZED REPRESENTATVE
AcE made Insurance Agency R.I. Ring, IX./LINDS
@ 1988-2014 ACORD CORPORATION. All rights reserved.

The ACORD name and logo are registered marke of ACORD
:INS025 (207403)

BAG CORPORATION CE

CORPORATION
Constance Butts:

CAC Acceptance Corporation finances insurance policies for American Guard Services (AGS).

With revenue of over $100 million, AGS has significant Insurance needs and respective premiums. We have been financing AGS's insurance policies for over a decade. We finance all of their policies including worker's compensation, automobile, general liabilities, and a large umbrella policy.

Specifically, our records indicate they have always paid timely, and there have been no 30- AGS has maintained an excellent credit rating as they always timely pay their premiums. day late payments in the last 12 months, and no 30-day late payments in the last 24 months.

If you have any additional questions regarding their credit rating, please let me know.

Sincerely,
Andy Ring
Vice President
Tel: 713.524.1691 or 888.422.7755
3673 Westcenter Dr Houston, TX 77042
[email protected]
www.cacacceptanccore.com
ZURICH North America Surety Phone: (610)-727-5642
2000 Market Street, Suite 1100 Fax: (610)-640-9410
ZURICH Philadelphia, PA 19103
To whom it may concern:

Zurich American Inswrance Company and/or its subsidiary, Fidelity and Deposit Company of Maryland, are prepared to provide surety credit to Amencan Guard Services, Lac for single projects of $6 million and an aggregate uncompleted backlog of $25 Million. Zuch/F&D is rated "A" (Excellent) with a financial size category of XV ($2 billion +) by AM Best and has a US Treasury Limit exceeding $700 million.

If American Guard Services, Incis awarded a contract and requests that we provide the necessary Performance and/ or Payment Bonds, we will be prepared to execute the bonds subject to our acceptable review of the contract teams and conditions, bond forms, appropriate contract funding and any other undervating considerations at the time of the request.

Our consideration and issuance of bonds is a matter solely betweer American Guard Services, Inc. and ourselves, and we assune no liability to third parties or to you by the issuance of this letter.

We trust that this information meets with your satisfaction. If there ate futther questions, please feel free to contact me.

Michael Matyjasik, Account Executive
Zutich American Insutance Company
Fidelity and Deposit Company of Matyland
A member of the Z Zurich Financial Services Group
ACTIVE

UNIVERSAL CAPITAL LLC
February 4, 2021
Re: Good Standing Letter
To Whom it May Concern:

The intent of this letter is to confirm that American Guard Services, Inc., account is in good standing. They currently have a $30,000,000 financing arrangement and we are willing to provide them with an additional $30,000,000 If needed to accommodate new contract awards. Active Universal Capital, LLC., has been working with American Guard Services, Inc., and their affillates since May 2020.

Yours sincerely,
(Authorized Signature)
By: Samuel Goldberg
Title: Executive Vice President
2029 Century Park East Suite 400N, Century City, CA 90067 www.activeuniversalcapital.com T: 424.281.2023 E: [email protected]
AMERICAN GUARD SERVICES, INC.

INCIDENT REPORT
IR#
Tacident Day/Date Incident Time (4hrs)
Type of Incident
Location of Incident

PRIMARY INVOLVED PARTY
• Suspect • Victim • Witness • Guest Employee
Name (Last First, Asidale)
DOB Race | Sex | Age Weight| Height
Address
State Zip
City
Alt Phone
Home Phone
ID Document / # State/Country
Employee's Shift started at (injury report only) Dept. Title Guest Room # CI/CO Date Function/Eyent

VEHICLE INVOLVED
Make Model • License State
! Body Style T Color
Year
Additional Description/Distinctive Equipment

OTHER INVOLVED PARTY
Suspect Victim Witness • Guest Employee
Name (Last First, Middle)
Race T Sex i Dept.

DOB
Address
City State , Zip
Home Phone Alt. Phone
ID Document /# State/Country

MISSING PROPERTY
Item Ots. Article Description, Brand, Model Serial # Value S

PRELIMINARY INVESTIGATION FACTORS
Physical Evidence Area Checked Injury / First Aid Guest contacted Photographs taken Assault Refused Medical Aid Lock Interrogation Diagram Illegal Substances Paramedics called 86 List
Intoxication : Firearm Police / Fire on Property 1 : Follow-up needed Reporting Officer Serial # Date/Time Report Was Taken
Signature
DISTRIBUTION General Manager Human Resources Other
IR#

NARRATIVE
Reporting Officer Serial#!
Signature
2 American Guard Services, Inc.
1125 W 190th St. DAILY ACTIVITY REPORT
Los Angeles, CA 90248 BY SHIFT
310-465-6200
CLIENT

ADDRESS

SHIFT START TIME DATE

POST SHIFT END TIME DATE

OFF-DUTY S/O ON-DUTY SIO

NAME NAME
EMPLOYEE# EMPLOYEE#
EQUIPMENT CUSTODY ACCEPTED: ON-DUTY SIO

SIGNATURE

FACILITY KEYS

COMMENT

PATROL CLOCK

HAND- HELD RADIO

FLASHLIGHT

DISPATCH

CALL-IN LOG PATROL ROUNDS LOG

TIME TIME

TIME SIO S/O IF KEY STATION MISSED-- EXPLAIN

CALLED INITIALS ROUND ROUND INTIALS

STARTED ENDED

REVERSE SIDE

RECORD ALL SIGNIFICANT EVENTS

DAILY ACTIVITIES
RECORD ALL ACTIVITIES SUCH AS:
- ALL DUTIES AS REQUIRED BY POST ORDERS
- EQUIPMENT/PACKAGES/FURNITURE REMOVED OR BROUGHT IN
- AUTOMOBILES OR TRUCKS ENTERING OR LEAVING PROPERTY
- VISITORS OR REPAIRMENT OR EMPLOYEES NOT NORMALLY ON PROPERTY ALSO, LOG EVENT AND PREPARE INCIDENT REPORT IF THERE IS ANY:
- FIRE - POLICE ACTION - MEDICAL INCIDENT - TRESPASSER - COMPANY SECURITY VIOLATION • INJURY TO PERSON - PROPERTY DAMAGE

TIME EVENT DESCRIPTION MEET IN TAL
American Guard Services, Inc

INVOICE
Invoice Number: SAMPLE
Ship to:

RID 1

SAMPLE AMPLI
SAMPLE
SAMPLE
Customer ID Gustomer PO Payment Passen
Sales Rep f Sales Beder Order Date Due Bate
Description Onit Price Amount
Quantity
Subtotal
Sales Tax
Total Invoice Amount
Payment/Credit Applied
TOTAL