Rialto Cares
City of Rialto, California
Rialto Assistance Programs - Timeline
2 City Council approved funding for the following programs on December 14, 2021 Applications, Program materials drafted and programs launched on January 14, 2022
Summary of Applications Processed
3 Received
Approved
In Review
Closed
Rental, Mortgage & Utilities
310
204
70 36
Small Business
62 42
8 12
Burial
2 1
1 0
Childcare
13 9
3 1
Amounts Expended
4 Activity
Budget
Amount Expended
Remaining Balance
Rental/Mortgage/Utility Assistance
$1,500,000
$793,346.38
$706,653.62
Small Business Assistance
$600,000
$420,000
$180,000
Burial
$200,000
$5,000
$195,000
Childcare
$150,000
$13,500
$136,500
TOTAL
$ 1,231,846.38
$1,218,153.62
Typical Application Process Timeline
5 Application received and logged.
Review application and request any additional documents (3-5 days) Draft agreements and gather signatures (2-5 days)
Submit approval package to City once a week on Tuesdays.
Overall application process 2-3 weeks
Sample of Applications in Process
6 Rental, Mortgage, & Utility Assistance Program:
OFFICE RECEIPT
Applicant Name
Eligible Census Tract
Where did you hear about program
Application Received Date
Letter - Notice of Receipt Sent Date
Reviewed Date
AGI Status
Y
Landlord
5/27/2022
5/27/2022
6/2/2022
6/2: emailed applicant requesting copy of ID and emailed landlord requested updated past due amount N
Friend
5/27/2022
5/27/2022
6/2/2022
6/2:Left message. We need a copy of the lease agreement, ledger stating past amount, contact information for landlord.
Y
Landlord
6/3/2022
6/3/2022
6/7/2022
6/7: Requested ledger from landlord
Y
Landlord
6/6/2022
6/6/2022
6/7/2022
6/7: applicant will be submitting past due utilities
Sample of Applications Currently in Process
7 Small Business Assistance:
Eligible Census Tract
OFFICE RECEIPT
BUSINESS INFO
COMMENTS
Date Application Received
Reviewed Date
STATUS
N
4/18/2022
4/19/2022
PENDING DOCUMENTS
04/19 - Need 2019 taxes 04/22 Called applicant; left VM. Asked City if in City jurisdiction – it is 05/16 - Sent an email to applicant requesting report of # of employees and demonstration of revenue loss 05/25 - Applicant provided bank statements; emailed informing not sufficient to demonstrate revenue loss. Requested p&l statement for 2019 and 2020 or submit Form 941 for those 2 years. 06/02- Applicant advised he will submit by Friday. 06/07- P&l statements submitted don’t match N
5/26/2022
5/31/2022
PENDING DOCUMENTS
5/26 Sent greeting email 5/31 - Requested revenue loss; report of # employees 06/07 - Followed up to request revenue loss, called left vm will send email N
5/25/2022
5/25/2022
PENDING DOCUMENTS
5/25 - Spoke with applicant; requested revenue loss and business license;. Reached out to business license dept. got confirmation that this business doesn’t need business license; informed applicant; pending revenue loss documents 05/31 Spoke with applicant; business opened in 2021; Will submit P&L for q’s 6/7 Called and followed up with P & L, left vm. Will send email N
6/2/2022
6/7/2022
PENDING DOCUMENTS
06/02 - Greeting email sent 06/07 - Application reviewed; Emailed applicant regarding missing documents
Sample of Applications Currently in Process
8 Childcare Reimbursement Program
Eligible Census Tract
OFFICE RECEIPT
APPLICANT NAME
COMMENTS
Date Application Received
Reviewed Date
Status
N
5/12/22
5/17/22
Pending Agreement
5/17 Sent greeting email, called applicant to request receipts for expenses 5/27 Followed up with applicant, missing receipts.
6/7 received receipts, drafting agreement
Y
6/2/2022
6/3/2022
Pending
6/3 sent greeting email. Pending back up documentation, receipts and missing pages from application N
6/7/2022
6/7/2022
Pending
6/7 sent greeting email. Pending receipts or affidavit. Application is incomplete. Will call applicant to help complete application
Sample of Applications Currently in Process
9 Burial Reimbursement Program
Eligible Census Tract
OFFICE RECEIPT
APPLICANT NAME
COMMENTS
Date Application Received
Reviewed Date
Status
N
5/18/2022
5/18/2022
Pending
6/2 Pending receipts
Y
6/6/2022
6/7/2022
Pending
Pending proof of COVID
Program Guidelines AmendmentRecommendations
10 Rental, Mortgage & Utilities Assistance:
Current Criteria and Eligibility
Recommended Change
Applicant can apply for one time assistance
Applicant can reapply for additional assistance, not to exceed $5,300
Program Guidelines AmendmentRecommendations
11 Small Business:
Current Criteria and Eligibility
Recommended Change
Demonstrate 25% Revenue Loss
Demonstrate Revenue Loss in 2020
Must have less than 25 employees
Must have less than 25 Full-Time Employees; part-time employees are exempt from the count Business must have been operational for at least six (6) months Business had to have been operational between March 2020 to March 2022 N/A
1099’s are not eligible for assistance
Recommendation
12 Staff recommends that the City Council amend the Rental/Mortgage/Utility Assistance and Small Business Assistance Grants Guidelines.