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Attachment 1 Process Graphic Payment Plans Shut Off Policy SB 998 8-3-2022 final.docx

Rialto City Council
August 9, 2022

Document
Attachment 1 Process Graphic Payment Plans Shut Off Policy SB 998 8-3-2022 final.docx
Meeting
August 9, 2022
Body
Rialto City Council
Original file
24 KB
Text extracted from the city's file for reading and search. Open the original on legistar.granicus.com. That file is the official record.

Automatic Payment Plan Implementation and
SB 998 Water Shut Off Administration
August/September 2022Payment arrangements assigned to all customers with 90-day or greater past due.A notice letter will go out to each customer.August/September 2022Payment arrangements assigned to all customers with 90-day or greater past due.A notice letter will go out to each customer.November2022Veolia reports to RWS/Water Subcommittee on payment plan adoption.Provide a List of non-payment customers.November2022Veolia reports to RWS/Water Subcommittee on payment plan adoption.Provide a List of non-payment customers.September 2022Door hanger with notice of payment arrangements on bill will be delivered to the customers service address.September 2022Door hanger with notice of payment arrangements on bill will be delivered to the customers service address.January/February 2023Notice of disconnection for non-payment customers will be issued in accordance with SB998 requirements.January/February 2023Notice of disconnection for non-payment customers will be issued in accordance with SB998 requirements.

August/
September 2022
Payment arrangements assigned to all customers with 90-day or greater past due.

A notice letter will go out to each customer.

August/
September 2022
Payment arrangements assigned to all customers with 90-day or greater past due.

A notice letter will go out to each customer.

November
2022
Veolia reports to RWS/Water Subcommittee on payment plan adoption.

Provide a List of non-payment customers.

November
2022
Veolia reports to RWS/Water Subcommittee on payment plan adoption.

Provide a List of non-payment customers.

September 2022
Door hanger with notice of payment arrangements on bill will be delivered to the customers service address.

September 2022
Door hanger with notice of payment arrangements on bill will be delivered to the customers service address.

January/
February 2023
Notice of disconnection for non-payment customers will be issued in accordance with SB998 requirements.

January/
February 2023
Notice of disconnection for non-payment customers will be issued in accordance with SB998 requirements.

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