Request City Council/Rialto Utility Authority Board 1) Adopt Resolution No. ____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective January 1, 2023; and 2) Adopt RUA Resolution No. _____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective January 1, 2023
APRIL 2, 2020
GOVERNOR NEWSOM SIGNED EXECUTIVE ORDER N-42-20 ESTABLISHING A MORATORIUM ON WATER DISCONNECTIONS/PENALTIES
TO ASSIST RESIDENTS WHO LOST INCOME DUE TO
THE COVID-19 PANDEMIC
All accounts that were turned off/disconnected made payment arrangements and were turned back on within . 72 hours
PRIOR TO THE APRIL 2, 2020, MORATORIUM
April 2, 2020, Moratorium on Water Shut-offs
RIALTO DIRECT ASSISTANCE PROGRAMS
AS OF NOVEMBER 08, 2022
To date, 24 total for $34,665 have received funding from the federal LIHWAP program.
Staff will reach out to customers to aid the facilitation in securing funds for past due water/sewer bills.
Rental/Mortgage/
Utility Assistance Round 1
370 total
$1,500,000
RIALTO DIRECT ASSISTANCE PROGRAMS
AS OF NOVEMBER 08, 2022
Program
Occurrences Accounts Assisted
Amount
Rental/Mortgage/Utility Assistance (ARPA) Round 1
370
$ 1,500,000
CWWAPP – Water
1,156 total
$ 382,849
CWWAPP – Sewer
1,438 total
$ 525,885
CARES Act [CDBG]
56 total
$ 73,700
LIHWAP
24 total
$ 34,665
Penalties Waiver (calculation based on prior to COVID-19) Approx. 4,511 monthly
$ 2,500,000
TOTAL
7,468
$ 5,017,099
Automatic payment arrangements
September 2022: Automatic Payment Arrangements for customers 90+ days past due.
Residents were contacted at their billing address via mail and with door tags at their service address, which resulted in several inbound calls allowing RWS to explain the arrangement further in detail.
Account Type
Total Accounts
# of Arrangements
(% of total accts.)
Made Installment Payment (% of total arrangements)
Missed Installment Payment (% of total arrangements)
Commercial
1,208
62 (5%)
4 (6%)
58 (94%)
Residential
10,864
1,267 (12%)
227 (18%)
1,040 (82%)
Governmental
193
---
---
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TOTAL
12,265
1,329 (11%)
231 (17%)
1,098 (83%)
DIAGRAM of disconnection SCHEDULE
H2O Bill
H2O Bill
H2O Bill
H2O Bill
Ending moratorium goals
Request City Council/Rialto Utility Authority Board 1) Adopt Resolution No. ____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective January 1, 2023; and 2) Adopt RUA Resolution No. _____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective January 1, 2023
THANK YOU
QUESTIONS
Disconnection notice sent days 60, 30, 14, & 5 prior to service turn-off Courtesy Notification
Required Notification
Disconnection notice sent days 60, 30, 14, & 5 prior to service turn-off Courtesy Notification
Required Notification
final Disconnection door hanger
Example of 90+ days past due amount WITH PAYMENT ARRANGEMENT
Resolution 7591 disconnection policy(sb 998)
Conditions Prohibiting Disconnection
Customers providing the following
- Health Conditions (Certificate from defined Primary Care Provider)
- And Demonstrating he or she is financially unable to pay (i.e. CalWORKS, CalFresh, Medi-Cal, SSI or WIC
Customer has appealed recent bill or changes that are pending review.
H2O Bill
H2O Bill
Jan. 2023
Delinquent Accounts receive
Courtesy 60-Day
Letter w/late fees starting 2/1/23.
H2O Bill
April 2023
Service Disconnected & Door tag Left
H2O Bill
Jan. 2023
All Rialto addresses receive a postcards