Request City Council/Rialto Utility Authority Board
1) Adopt Resolution No. ____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective February 1, 2023; and
2) Adopt RUA Resolution No. _____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective February 1, 2023
APRIL 2, 2020
GOVERNOR NEWSOM SIGNED
EXECUTIVE ORDER N-42-20
ESTABLISHING A MORATORIUM ON
WATER DISCONNECTIONS/PENALTIES
TO ASSIST RESIDENTS WHO LOST
INCOME DUE TO
THE COVID-19 PANDEMIC
3,150 Wkly
Accts Billed
231 Wkly Accts
Made Pmt
(92.4% of
disconnection
notices)
250 Wkly
Disconnectio
n Notices
(8% of weekly
billed accounts)
19 Wkly Accts
Disconnected for
Non-Pmt
(0.6% of 3,150 weekly
billed accounts)
All accounts that were turned
off/disconnected made payment
arrangements and were turned
back on within .
PRIOR TO THE APRIL 2, 2020, MORATORIUM
April 2, 2020,
Moratorium on
Water Shut-offs
April 2, 2020,
Moratorium on
Water Shut-offs
October 2018 October 2019 October 2020 October 2021 October 2022 30-days Past Due 316,247$ 282,031$ 353,265$ 390,100$ 303,749$ 60-days Past Due 44,426$ 36,786$ 190,254$ 351,890$ 309,405$ 90-days Past Due 13,686$ 10,860$ 106,424$ 129,569$ 293,284$ 120-days Past Due 50,051$ 117,910$ 293,096$ 941,190$ 1,056,438$ 424,410$ 447,587$ 943,039$ 1,812,749$ 1,962,876$
RIALTO DIRECT ASSISTANCE PROGRAMS
AS OF NOVEMBER 08, 2022
Customer
Payment
Programs
CWWAPP: Water
1,156 total
$382,849
CWWAPP: Sewer
1,438 total
$525,885
CARES Act Funding
[CDBG]
56 total
$73,700
• To date, 24 total for $34,665
have received funding from
the federal LIHWAP program.
• Staff will reach out to
customers to aid the
facilitation in securing funds
for past due water/sewer bills.
Rental/Mortgage/
Utility Assistance
Round 1
370 total
$1,500,000
RIALTO DIRECT ASSISTANCE PROGRAMS
AS OF NOVEMBER 08, 2022
Program Occurrences Accounts Assisted Amount
Rental/Mortgage/Utility Assistance
(ARPA) Round 1
370 $ 1,500,000
CWWAPP – Water 1,156 total $ 382,849
CWWAPP – Sewer 1,438 total $ 525,885
CARES Act [CDBG] 56 total $ 73,700
LIHWAP 24 total $ 34,665
Penalties Waiver (calculation
based on amounts collected prior
to COVID-19)
Approx. 4,511 monthly $ 2,500,000
TOTAL 7,555 $ 5,017,099
AUTOMATIC PAYMENT ARRANGEMENTS
September 2022: Automatic Payment Arrangements for customers 90+ days past due.
Residents were contacted at their billing address via mail and with door tags at their service address, which resulted in several inbound calls allowing RWS to explain the arrangement further in detail.
Account Type Total
Accounts
# of Arrangements
(% of total accts.)
Made Installment Payment
(% of total arrangements)
Missed Installment Payment
(% of total arrangements)
Commercial 1,208 62 (5%) 4 (6%) 58 (94%)
Residential 10,864 1,267 (12%) 227 (18%) 1,040 (82%)
Governmental 193 --- --- ---
TOTAL 12,265 1,329 (11%) 231 (17%) 1,098 (83%)
March 2023
Courtesy 30
DAYS
April 2023
1st Disconnection
Notice Mailed
14 DAYS
April 2023
2nd Disconnection Notice
Mailed
5 DAYS
EXAMPLE OF DISCONNECTION
WITH DATES
H2O Bill
H2O Bill
Feb. 2023
Delinquent Accounts
receive
Courtesy 60-Day
Letter w/late fees
starting 3/1/23.
End of April 2023
Service
Disconnected &
Door tag Left
Week of Jan. 15, 2023
All Rialto addresses
receive a postcards
(English & Spanish)
H2O Bill
DISCONNECTION
NOTICE SENT DAYS
60, 30, 14, & 5
PRIOR TO SERVICE
TURN-OFF
Courtesy Notification
Required Notification
DISCONNECTION
NOTICE SENT DAYS
60, 30, 14, & 5
PRIOR TO SERVICE
TURN-OFF
Courtesy Notification
Required Notification
FINAL DISCONNECTION DOOR HANGER
ENDING MORATORIUM GOALS
Financial
Solvency
Transparency
of Available
Programs
Customer
Satisfaction
Address Bill
Payment
Behavior
Request City Council/Rialto Utility Authority Board
1) Adopt Resolution No. ____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective February 1, 2023; and
2) Adopt RUA Resolution No. _____ ending the moratorium on water disconnections and late penalties for water and wastewater accounts that are in arrears in accordance with the provisions set forth in the Water Shutoff Protection Act (Senate Bill 998) and City Council Resolution 7591 effective February 1, 2023
THANK YOU
QUESTIONS