Service Line Warranties of America City of Rialto, California August 2023
Bill Coffey
Regional Director
Program Stats & Milestones
Program Growth Through Additional Channels
Through additional communications and digital avenues creates further homeowner education and program participation
HomeServe
Social Media – Facebook, Twitter & Instagram
Informational & Educational posts to social accounts
Information homeowners of their water & sewer lateral responsibilities Sharing program information & stats in social posts “The City of Rialto has partnered with SLWA Insurance Services (SLWA), an independent home repair company separate from the City, that offers optional emergency service repair plans.” Information on where to learn more about SLWA, and how to enroll
Rialto Website – Facelift to SLWA Landing Page
Updated SLWA information on City website, providing more content on program plans, links to SLWA website & call center, and information on relationship between Rialto & SLWA Current Page
Proposed Page
Rialto Progress – Scheduled Content
Create content calendar & plan to implement SLWA information and success stories into future City publications
SLWA Issued Press Releases
HomeServe Communications & PR team to issue press releases surrounding SLWA program mailing campaigns; highlighting program legitimacy, and success among Rialto homeowners
A brief video informing Rialto homeowners on lateral responsibilities and the optional program available through SLWA.
Rialto Network - PSA
SLWA Utility Bill Inserts
HomeServe can provide Rialto with digital versions of bill inserts to be printed and included in Rialto customer bills or utilized on utility billing site for online payments
Signed Contract Amendment
Our Legal and Compliance team, with guidance from the California Department of Insurance (CDI) has implemented a best practice change to our compensation agreements with all California partners, which requires executing a contract amendment.
We are restructuring compensation provisions in our marketing agreements, so royalties are no longer calculated per service plan.
Effective from 8/31/23 the City’s compensation will be in the form of an annual licensing fee of $7,200.00 Pro-rated for remainder of 2023.
Thank you for your partnership!
For more information contact:
Bill Coffey
Regional Director
[email protected]
503-597-9171 Cell
Michael Twardowski
Vice President Account Management
[email protected]
203-351-4903 Cell