Utility Commission Report
February2024
ReportingperiodDecember
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATING REPORT
Reporting Period:
November 2023
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-CIS Customer Accounts Receivable Aging ............................................................ 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
78.6%. Out of 1,484 inbound calls answered, 1,167 were answered within the first 30 seconds.
Water consumption has decreased by 2.3% when compared against previous month. When compared against last year, consumption has increased by 16.7%. This fluctuation is attributed to the seasonal change and number of days between the billings.
Sewer revenue has decreased by less than 1% compared to the prior month and increased by 1.5% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 78.6% with 1,167 out of 1,484 being answered within the first 30 seconds. Overall average wait time was forty-eight (48) seconds. Service level continues to improve since the beginning of the disconnection.
III. AUTOMATED SERVICES
About 11,362 or 51.3% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 47.6% have chosen the e-bill option. This e-bill participation is 9.1% increase from November of the prior year.
83.4%83.1%83.9%88.0%89.8%85.9%60.6%61.8%68.2%70.7%76.9%79.0%78.6%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%05001,0001,5002,0002,500Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23Answer in 30 Sec944 998 1,219 1,153 1,094 989 1,634 1,354 1,319 1,399 1,090 1,243 1,167Calls Answered1,131 1,200 1,452 1,309 1,217 1,084 2,321 1,864 1,702 1,759 1,416 1,579 1,484Service Level83.4% 83.1% 83.9% 88.0% 89.8% 85.9% 60.6% 61.8% 68.2% 70.7% 76.9% 79.0% 78.6%Call Center PerformanceAnswer in 30 SecCalls AnsweredService Level Nov-22Dec-22Jan-23Feb-23Mar-23Apr-23May-23Jun-23Aug-23Sep-23Oct-23Nov-23Number of Bills 21,790 21,790 21,847 21,820 21,844 21,942 21,917 21,934 21,990 22,015 22,062 22,106Number of Bill Adjustments (during billing) 14 11 24 12 13 17 11 12 8 1 8 9Automated Over the Phone Payments 2,516 2,474 2,435 2,483 2,746 2,267 2,901 2,792 2,770 2,770 2,809 2,597Online Payment 7,890 8,059 7,823 7,978 8,369 6,874 9,261 8,471 8,652 7,169 9,615 8,624E-bill Participants 4,950 4,986 5,013 5,053 5,077 5,104 5,071 5,114 5,186 5,205 5,383 5,896Auto Pay Participants (New Portal) 3,590 3,545 3,594 3,609 3,637 3,668 3,697 3,735 3,818 3,841 3,863 3,896PayNearMe 182 180 162 165 166 127 144 147 134 116 122 134
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has decreased by 2.3% when compared against previous month.
When compared against last year, consumption has increased by 16.7%. This decrease is attributed to the seasonal change and number of days between the billings.
Commercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.
B. Billing
A total of 22,106 bills were mailed or sent out electronically in November. Billing accuracy was 99.96% with nine (9) requiring adjustments.
January Feburary March April May June July August September October November December2021 Water337,515 242,199 294,317 176,090 347,317 304,935 352,240 445,707 358,099 397,754 274,391 259,8592022Water241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,7862023 Water228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127050,000100,000150,000200,000250,000300,000350,000400,000450,000500,000HCFBilled Consumption Yearly Comparison Water January Feburary March April May June July August September October November December2021 Sewer58,452 54,874 55,264 46,098 64,573 56,645 58,385 72,668 68,203 69,376 64,227 60,4252022 Sewer59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,4352023 Sewer58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762010,00020,00030,00040,00050,00060,00070,00080,000HCF (hundred cubic feet)Billed Consumption Yearly Comparison Sewer (Commercial Only)
5 V. REVENUE & AGING
A. Revenue
Water revenue has decreased by 1.6% when compared against the prior month and increased 10.6% when compared against previous year. Sewer revenue has decreased by less than 1% compared to the prior month and increased by 1.5% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January Feburary March April May June July August September October November December2021 Water Sales$1,149,546 $913,313.8 $1,143,720 $732,086.8 $1,227,917 $1,122,155 $1,249,399 $1,486,653 $1,264,363 $1,377,657 $1,067,675 $1,022,4332022 Water Sales$977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.02023 Water Sales$962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $- $200,000.00 $400,000.00 $600,000.00 $800,000.00 $1,000,000.00 $1,200,000.00 $1,400,000.00 $1,600,000.00Dollars ($)Annual Water Sales Comparison January Feburary March April May June July August September October November December2021 Sewer Sales$2,184,962.19 $2,157,551.62 $2,635,747.05 $1,595,435.89 $2,202,216.61 $2,151,897.00 $2,158,566.00 $2,267,094.17 $2,231,240.00 $2,227,773.00 $2,202,807.00 $2,179,067.002022Sewer Sales$2,176,173.00 $2,152,801.00 $2,155,275.00 $2,210,259.00 $2,199,196.00 $2,185,623.00 $2,263,950.00 $2,207,417.00 $2,217,989.00 $2,277,957.00 $2,200,351.00 $2,154,640.002023 Sewer Sales$2,184,085.00 $2,111,381.00 $2,110,125.00 $2,219,973.00 $2,142,863.00 $2,172,890.00 $2,243,741.00 $2,202,859.00 $2,264,521.00 $2,243,821.00 $2,233,990.00$0.00$500,000.00$1,000,000.00$1,500,000.00$2,000,000.00$2,500,000.00$3,000,000.00Dollars ($)Annual Sewer Sales
6 B. Aging
The total aging balance has increased less than 1%, see first table below. For balances >30- days only, water has increased 4.3% and wastewater has increased 12.2%. This decrease in total aging balance is attributed to the water disconnection for non-payment of water services.
C. Bad Debt
38 (thirty-eight) accounts were sent to collections for a total amount of $32,691.87.
These collections arise when renter or property owner move out without paying their bills.
$0.00$500,000.00$1,000,000.00$1,500,000.00$2,000,000.00$2,500,000.00$3,000,000.00$3,500,000.00$4,000,000.00$4,500,000.00Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23Aging Balances in Dollars ($) Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23Water$1,837,448. $1,774,145. $1,837,018. $1,719,681. $1,582,838. $1,774,054. $1,571,299. $1,510,370. $1,848,390. $1,666,174. $2,020,663. $1,627,857. $1,594,227.Sewer$3,323,921. $3,299,726. $3,400,429. $3,427,705. $3,334,579. $3,914,988. $3,484,174. $3,364,071. $3,057,004. $2,674,415. $3,224,010. $3,027,860. $3,077,678.Historical Aging Totals Water and Sewer $0$500$1,000$1,500$2,000$2,500Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23ThousandsNov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23Water$1,111,543 $1,118,246 $1,108,300 $1,110,786 $1,027,556 $1,014,937 $851,757 $789,227 $748,641 $791,539 $862,306 $801,136 $835,942Sewer$1,582,981 $1,789,539 $1,846,416 $1,924,839 $1,955,411 $2,050,791 $1,952,474 $1,894,861 $1,185,398 $1,204,221 $1,283,613 $1,362,243 $1,528,013Aging Balances Over 30 Days Water and Sewer(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
346 service orders were initiated by the customer service team during the reporting month. Of this total, 111 service orders or 32.2% were due to occupant changes. 155 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
With the moratorium on disconnection for nonpayment ended in January, Rialto Water has communicated to all rate payers for Low Income Household Assistance Program. We are also working with the rate payers to offer and set up payment plans even if they failed the original payment plans.
No work time losses were experienced in November. Everyone at Veolia is striving to achieve “zero harm safety record” by practicing the knowledge gained during monthly safety training events.
VIII. REVENUE REPORT
A. Revenue Summary
Collected cash revenue is compiled and reconciled to the merchant account on a daily basis.
Bank deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in November 2023 is $3,714,000. Non-Rate Revenue is $165,000; Utility Revenue is $3,322,000 and Tax / Ambulance Revenue at $227,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in November 2023 and November 2022 are $223,000 and $245,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,500 in November 2023 and $5,800 in November 2022.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
8 An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino—County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T and Sprint at a currently contracted rate of $1,700 each per month. Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,000 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on November 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in November of 2023.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and Rialto is in effect. For the Water 2022-2023 Water Year, San Bernardino County is to pay Rialto a total of $316,784 for Standby Charges and Production Charges.
9 In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method DescriptionTransaction CountNOVEMBER 2023%Carrier DepositsCash deposits prepared per day for transport to US Bank19 135,518$ 3.64%Remote Check DepositsScanned batches of checks payments made at the customer service counter18 381,433 10.25%EBOX Batches of electronic customer payments posted to customer accounts at US Bank.20 333,897 8.97%PAYMENTUS - IVR / Paymentus / Walk-in Credit Card paymentCustomer payments by credit cards and ACH / eCheck payments through an Interactive Voice Response system using a touchtone phone.Payments originated from Merchant online service 12,207 1,777,920 47.77%Lockbox DepositsBatches of customer payments mailed in to US Bank's lockbox.20 1,075,580 28.90%Pay Near MeCash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores.134 17,703 0.48%Total Revenue per Bank3,722,051$ 100%Recon to RUA Recap:Adj detailed in RUA 73,199 Prior mo. CorrectionRUA increase in Cash3,795,250$ 10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 TOTAL %Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 691,518$ 3.90%Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 2,057,397$ 11.60%EBOX 278,811 386,279 294,477 350,069 333,897 1,643,533$ 9.27%Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 8,936,977$ 50.40%Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 4,325,347$ 24.39%Pay Near Me 13,525 18,023 14,053 15,200 17,703 78,505$ 0.44%Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 17,733,278$ 100.00%NSF (12,161) (18,606) (13,166) (12,549) (11,885) (68,368)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 17,664,910$ Nov 2023 Nov 2022 VarianceUUT Water 73,799$ 80,009$ (6,210)$ UUT Sewer 149,004 164,864 (15,860) Perchlorate - - - Ambulance 4,510 5,785 (1,276) Total227,312$ 250,658$ (23,346)$ Nov 2023 Nov 2022 VarianceNon-Rate / Extra Territorial Revenue165,374$ 3,568,880$ (3,403,506)$ Utility Revenue3,321,846$ 255,737$ 3,066,109$ Total3,487,220$ 3,824,617$ (337,397)$ 11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 TotalNon-Rate RevenueCell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 152,717 Interest Income - - - - - - NRR-FOG - - - - - - Extra Terr-Water - - - - - - Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 844,747 Abatement of Expenses - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 9,949 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 32,047 Miscellaneous Revenue - Sewer - - - - - - NSF - - - - - - DIF - Wastewater Connection - - - - - - Sewer Bad Debt Collection Fees - - - - - - Sewer Cash Over/Short (1) (42) - 10 - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 1,039,428 Utility RevenueWater Penalty 2,454 1,972 437 703 449 6,015 Sewer Penalty 3,755 2,683 490 506 341 7,775 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - (2,274) Senior Disc - Water - - - - - - Senior Disc - Sewer - - - - - - Water Contract - - - - - - Water Deposits Paid - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 53,935 Hydrant Deposits 366 - - - - 366 Sewer Deposits Paid - - - - - - Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 54,694 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 5,758,797 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 10,493,630 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 349,622 Bad Debt Sewer - - - - - - Bad Debt Water - - - - - - Tax Roll - Sewer - - - - - - Collection Agency - Water 350 340 65 - - 755 Collection Agency - Sewer - - 83 - - 83 Collection Agency - Misc Water - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 16,723,398$ Total Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 17,762,825 Increase to Cash per CISAdjustments Required to GL CashFund 660-Sewer Fund 670-WaterTotal Cash Per GLAdjustments To Match RUA to BankCash/CC/Cks Deposit To BankNovember 20233,714,532 11,860 2,451,377 1,251,295 3,714,532 7,519 3,722,051 November 20224,075,275 8,630 2,604,200 1,462,445 4,075,275 (69,978) 4,005,297
12 L. Non-CIS Customer Accounts Receivable Aging
AT&T makes annual payment. The payment has been sent to the City. The City is working on the reimbursement check sent to us.
Social Science Service (Cedar House) is on a payment plan, reducing outstanding balance by $8,200 each month.
City of Fontana The balance shows a current amount due.
Colton Unified School District is current with its obligations.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.
NameTotal as of 11/30/2023Current 31-60 days 61-90 days >90 daysAT&T - Easton 18,662$ 2,074 2,074 2,074 12,442 Social Science Service - Cedar House57,604 57,604 CITY OF FONTANA123,847 123,847 Colton Unified School District- County of San Bernardino-CSA 70 BL 19,217 19,217 Rialto BioEnergy Facilities94,360 26,479 67,882 Sprint-Nextel SBA 2012 TC Assets5,184 5,184 San Bernardino Co Waste System Div.316,784 316,784 SB Valley Mun Water District- Vertical Bridge Holdco, LLC (CIG)20,260 2,613 2,313 2,613 12,720 Grand Total 655,918$ 174,229$ 321,171$ 4,687$ 155,831$
RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2023
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
A. Water Production Totals
Total water delivered into the Rialto system this month was 879.06 acre-feet. 638.18 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 115.36 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 125.52 acre-feet came from the OPRTP.
DATEChino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4ABOOSTER 6-9Cactus 1OPRTP 2TOTAL311/1/23 0.00 1.65 2.87 0.00 0.00 7.05 10.81 9.11 7.05 4.8732.6011/2/23 0.00 4.72 5.88 0.00 0.00 6.80 7.17 2.62 4.66 4.3929.0711/3/23 0.00 0.82 4.61 0.00 0.00 7.07 9.24 7.76 5.85 4.3630.4711/4/23 0.00 1.21 4.59 0.00 0.00 8.12 8.88 6.34 7.46 4.2731.9911/5/23 0.00 5.32 5.42 0.00 0.00 6.19 8.79 6.91 6.22 4.6134.6711/6/23 0.00 1.12 3.90 0.00 0.00 5.39 9.15 6.22 5.07 4.4326.1311/7/23 0.00 5.74 5.28 0.00 0.00 7.59 9.41 7.80 6.06 4.5337.0011/8/23 0.00 0.94 5.44 0.00 0.00 6.28 6.68 3.40 5.90 4.8026.7611/9/23 0.00 0.00 3.79 0.00 0.00 7.39 9.71 1.35 13.89 4.0830.5011/10/23 0.00 2.75 4.13 0.00 0.00 6.74 8.86 3.81 6.73 4.7728.9311/11/23 0.00 6.21 0.14 0.00 0.00 7.20 8.52 6.04 6.31 4.3630.2611/12/23 0.00 7.04 0.00 0.00 0.07 6.94 7.60 7.90 5.46 4.6732.0811/13/23 0.00 6.28 0.00 0.00 3.89 7.03 9.64 4.18 5.78 4.4831.6411/14/23 0.00 5.17 0.00 0.00 3.97 7.00 7.75 3.99 6.31 4.3130.7511/15/23 0.00 1.09 0.00 0.00 3.99 6.56 9.30 7.78 5.62 4.4529.4911/16/23 0.00 2.30 0.00 0.00 1.21 7.27 9.41 3.86 7.68 3.7426.0611/17/23 0.00 1.65 0.00 0.00 0.00 6.78 7.71 0.00 14.56 2.1825.1711/18/23 0.00 2.80 0.00 0.00 0.00 7.29 10.38 0.00 12.70 3.4026.1911/19/23 0.00 4.32 0.00 0.00 0.03 6.93 7.17 0.34 11.00 2.8425.4611/20/23 0.00 4.15 0.00 0.00 3.38 6.03 10.08 6.36 8.33 2.2730.5211/21/23 0.00 0.00 0.00 0.00 3.65 7.19 8.50 4.57 8.92 2.9527.2811/22/23 0.00 0.00 0.00 0.00 3.88 6.86 9.07 5.74 7.79 4.6728.9411/23/23 0.00 3.04 0.00 0.00 3.77 7.25 6.89 1.84 10.75 4.3130.9611/24/23 0.00 3.73 0.00 0.00 0.99 7.07 9.35 0.48 14.97 4.6731.9111/25/23 0.00 3.81 0.00 0.00 0.00 7.57 8.11 5.76 5.14 4.4726.7511/26/23 0.00 2.48 0.00 0.00 0.00 6.09 9.64 4.80 5.19 4.4122.9711/27/23 0.00 5.58 0.00 0.00 0.00 7.01 7.96 8.03 5.49 4.6130.7211/28/23 0.00 6.30 0.00 0.00 0.00 6.82 9.45 2.75 5.58 4.1225.5711/29/23 0.00 1.35 0.00 0.00 0.00 7.15 7.60 12.85 5.92 4.9232.1911/30/23 0.00 0.00 1.79 0.00 0.00 7.14 9.33 6.99 5.55 4.5826.05TOTAL0.00 91.57 47.84 0.00 28.83 207.78 262.16 149.58 227.94 125.52 879.06MIN0.00 0.00 0.00 0.00 0.00 5.39 6.68 0.00 4.66 2.18 22.97MAX0.00 7.04 5.88 0.00 3.99 8.12 10.81 12.85 14.97 4.92 37.00AVE0.00 3.05 1.59 0.00 0.96 6.93 8.74 4.99 7.60 4.18 29.30 NOVEMBER 2023 DAILY PRODUCTION TOTALS IN ACRE FEETDelivered Via BLF Purchased 1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing.2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing.3 City 4A is not included in total. It has been accounted for in the Purchased total.
NOVEMBER 2023 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 11/1/23 0.00 0.00 1.75 0.00 0.00 9.11 0.00 0.00
11/2/23 0.00 0.00 1.21 0.38 0.00 2.62 0.00 0.00
11/3/23 0.00 0.00 4.62 0.86 0.00 7.76 0.00 0.00
11/4/23 0.00 0.00 1.40 0.23 0.00 6.34 0.00 0.00
11/5/23 0.00 0.00 6.56 0.00 0.00 6.91 0.00 0.00
11/6/23 0.00 0.00 1.48 0.36 0.00 6.22 0.00 0.00
11/7/23 0.00 0.00 4.09 1.96 0.00 7.80 0.00 0.00
11/8/23 0.00 0.00 0.87 0.00 0.00 3.40 0.00 0.00
11/9/23 0.00 0.00 0.00 0.00 7.79 1.35 0.00 0.00
11/10/23 0.00 0.00 2.53 0.00 0.69 3.81 0.00 0.00
11/11/23 0.00 0.00 5.51 0.00 0.00 6.04 0.00 0.00
11/12/23 0.00 0.00 6.94 0.00 0.00 7.90 0.00 0.00
11/13/23 0.00 0.00 3.70 0.00 0.00 4.18 0.00 0.00
11/14/23 0.00 0.00 2.55 0.11 0.00 3.99 0.00 0.00
11/15/23 0.00 0.00 2.63 0.00 0.00 7.78 0.00 0.00
11/16/23 0.00 0.00 3.19 0.01 2.45 3.86 0.00 0.00
11/17/23 0.00 0.00 0.00 0.00 9.34 0.00 0.00 0.00
11/18/23 0.00 0.00 0.00 0.88 7.14 0.00 0.00 0.00
11/19/23 0.00 0.00 0.57 1.07 6.48 0.34 0.00 0.00
11/20/23 0.00 0.00 2.19 0.02 3.83 6.36 0.00 0.00
11/21/23 0.00 0.00 0.87 0.00 2.52 4.57 0.00 0.00
11/22/23 0.00 0.00 0.00 0.00 1.86 5.74 0.00 0.00
11/23/23 0.00 0.00 0.00 0.94 5.01 1.84 0.00 0.00
11/24/23 0.00 0.00 0.00 0.10 9.01 0.48 0.00 0.00
11/25/23 0.00 0.00 3.76 0.00 0.00 5.76 0.00 0.00
11/26/23 0.00 0.00 4.42 0.00 0.00 4.80 0.00 0.00
11/27/23 0.00 0.00 6.27 0.00 0.00 8.03 0.00 0.00
11/28/23 0.00 0.00 5.95 0.00 0.00 2.75 0.00 0.00
11/29/23 0.00 0.00 1.26 0.00 0.00 12.85 0.00 0.00
11/30/23 0.00 0.00 0.46 0.00 0.00 6.99 0.00 0.00
TOTAL 0.00 0.00 74.78 6.92 56.12 149.58 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 6.94 1.96 9.34 12.85 0.00 0.00
AVE 0.00 0.00 2.49 0.23 1.87 4.99 0.00 0.00
B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Chino # 1 (580 ft)
Inactive well 429' 429' 419' 423' 423' 423' 425' 425' 425' 411' 418' 423' 416' Chino # 2 (550 ft) 369' 345' 345' 367' 369' 358' 367' 366' 367' 368' 369' 369' 344' City # 1 (260 ft)
Inactive well 392' 257' 256' 256' 256' 256' 247' 245' 247' 245' 247' 243' 247' City # 2 (480 ft) 402' 305' 299' 290' 288' 284' 251' 247' 238' 240' 212' 212' 212' City # 3 (525 ft)
Out of Service 505' 505' 504' 504' 504' 502' 501' 502' 499' 503' 456' 456' 456' City # 4A (528 ft) 406' 398' 389' 384' 378' 379' 378' 377' 376' 377' 378' 368' 374' City # 5 (385 ft)
Inactive well 364' 364' 362' 363' 364' 364' 363' 363' 362' 361' 361' 364' 360' Rialto # 1 (650 ft)
Inactive well 588' 574' 578' 578' 578' 581' 576' 574' 574' 581' 581' 574' 574' Rialto # 2 (550 ft)
Inactive well 500' 493' 493' 493' 495' 495' 497' 495' 497' 497' 499' 498' 500' Rialto # 3 (509 ft) 478' 472' 472' 473' 470' 473' 473' 475' 474' 474' 474' 474' 474' Rialto # 4 (450 ft)
Inactive well 415' 412' 412' 412' 412' 414' 414' 414' 413' 413' 414' 414' 415' Rialto # 5 (560 ft) 385' 381' 382' 382' 385' 384' 384' 381' 381' 379' 376' 380' 382' Rialto Well # 7
Inactive well 362' 359' 359' 360' 360' 360' 360' 360' 361' 361' 362' 362' 362' Miro # 3 (563 ft) 492' 481' 481' 480' 480' 481' 483' 492' 492' 487' 486' 487' 489' EW-1 (780 ft) 476' 469' 473' 474' 474' 474' 475' 474' 476' 476'
II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 2.0 6.0
Total Dissolved Solids mg/L -- 500
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
Sample Date Sample Site Location Results 11/15/2023
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform OUT OF
SERVICE A A A A A A A A A
E. Coli A A A A A A A A A
Nitrate as N 1.8 3.2 2.8
Perchlorate (CLO4) 2.9* <2.0 10* 95*
Total Dissolved Solids 170 290 220 210 200 190 300 310 200 *Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <2.0 (non-detect).
B. Sample Site Location Results
Rialto Distribution Sample Results
November 2023
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 11/01/23 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.30 A A <3.0 <1.0 <0.10
1228 W. Merrill 0.90 A A <3.0 <1.0 <0.10
256 N. Fillmore 1.00 A A <3.0 <1.0 <0.10
987 W. Grove 0.80 A A <3.0 <1.0 <0.10
978 N. Driftwood 0.80 A A <3.0 <1.0 <0.10
1451 N. Linden 0.80 A A <3.0 <1.0 <0.10
469 W. Jackson 1.40 A A <3.0 <1.0 <0.10
935 E. Mariposa 1.10 A A <3.0 <1.0 <0.10
1000 N. Joyce 1.40 A A <3.0 <1.0 0.13
766 N. Chestnut 1.10 A A <3.0 <1.0 0.16
149 W. Victoria 1.40 A A <3.0 <1.0 0.10
313 E. McKinley 1.40 A A <3.0 <1.0 <0.10
609 E. South 1.20 A A <3.0 <1.0 0.10
273 E. Alru 1.20 A A <3.0 <1.0 0.15
1161 S. Lilac 1.30 A A <3.0 <1.0 0.12
101 E. Valley 1.20 A A <3.0 <1.0 <0.10
CYCLE 2 - 11/07/23 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.80 A A
101 S. Larch 0.80 A A
320 N. Wisteria 0.70 A A
861 W. Grove 0.70 A A
1168 N. Glenwood 0.70 A A
1320 N. Fitzgerald 0.70 A A
860 N. Willow 0.80 A A
209 E. Cornell 0.90 A A
643 E. Margarita 0.80 A A
1170 N. Terrace Rd. 0.80 A A
681 E. Erwin 1.00 A A
402 E. Merrill 1.10 A A
261 W. Wilson 0.70 A A
532 S. Iris 1.30 A A
281 W. Hawthorne 1.00 A A
379 W. Valley 0.90 A A
Rialto Distribution Sample Results
November 2023
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 11/14/23 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.81 A A 775 E. Foothill 0.83 A A 878 N. Primrose 1.18 A A 369 E. Van Koevering 1.21 A A 274 W. Valencia 1.15 A A 1566 N. Fillmore 1.11 A A 932 N. Idyllwild 0.80 A A 644 N. Smoketree 0.78 A A 605 W. Rosewood 0.96 A A 1189 W. Second 0.98 A A 775 W. Rialto 0.88 A A 211 E. Wilson 1.19 A A 595 E. Huff 1.12 A A 1005 S. Riverside 1.26 A A 794 S. Verde 1.11 A A 1055 W. Bloomington 1.13 A A CYCLE 4 - 11/28/23 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.41 A A 101 S. Linden 1.19 A A 234 N. Larch 1.31 A A 575 N. Driftwood 1.40 A A 1355 W. Shamrock 0.99 A A 992 N. Yucca 1.21 A A 481 W. Cornell 1.27 A A 158. E. Shamrock 1.17 A A 749 E. Holly 1.06 A A 545 E. Victoria 1.13 A A 200 N. Sycamore 0.87 A A 407 E. Allen 1.04 A A 399 E. Montrose 0.93 A A 856 S. Orange 1.31 A A 911 S. Cactus 1.12 A A 220 W. Valley 1.40 A A P/A + Present or Absent
C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 234 mg/L for the month of November as compared to 245 mg/L in October. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
First Aid Basics
CPR-AED (Classroom)
EHS-110-2 Spill Prevention,
Control, and Counter-Measures
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3700 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2241 gallons of sodium hypochlorite was used in November as compared to 2399 gallons used in October.
V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all data for November 2023. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2022 December 300,396
2023 January 313,379
2023 February 303,172
2023 March 289,309
2023 April 297,158
2023 May 464,813
2023 June 540,815
2023 July 529,615
2023 August 675,981
2023 September 637,823
2023 October 424,155
2023 November 388,727
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
Chino Well 2 was out of service for pump maintenance.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. 76 valves were exercised for the month of November.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 663
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Flushings were completed in October. Therefore zero flushings were performed in November.
Hydrant/Dead End Flushing
Progress
2023
January 0
February 0
March 0
April 0
May 2
June 2
July 1
August 9
September 5
October 44
Total 63
Progress % (100) COMPLETED
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. In anticipation of the next survey (pending on DDW to schedule), Veolia has reviewed all the regulatory conditions required and is prepared for the next sanitary survey.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of November:
• Preventive Maintenance –110
• Corrective Maintenance – 55
• Predictive Maintenance –0
111 – PMs planned for December 2023
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to 12 pipe line repairs.
B. Major Equipment and/or Machinery Outages
Chino Well 2 was out of service for pump maintenance.
IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2023
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY ................................................................................................................... 1
1. Collection System/Customer Service Log .............................................................................. 1 b. Collection System Service Map ........................................................................................ 1 c. Customer Service Call Outs – See Item 9 ......................................................................... 1
2. Wastewater Treatment Plant – Monthly Overview .............................................................. 1
3. Treatment Facility Performance/Laboratory Activities ........................................................ 2 a. See attached Monthly Performance Summary ............................................................... 2 b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.... 2 c. Effluent Specification Exceedance Discussion ................................................................. 2
4. Monthly Safety Program Overview ........................................................................................ 2
5. Biosolids, Chemicals, and Utilities .......................................................................................... 2 a. Monthly Biosolids Production .......................................................................................... 2 b. Monthly Chemical Consumption ..................................................................................... 2 c. Monthly Utilities Consumption ........................................................................................ 2
1. Odor Complaints Received/Actions Taken ............................................................................ 3
2. Major Equipment and/or Machinery Outages ...................................................................... 3
3. Outside Agency Activities during the Month ......................................................................... 3 a. Government agency or property insurance inspections ................................................. 3 b. Government agency environmental, health, or safety tests/monitoring ....................... 3 c. Government agency notices of violation received .......................................................... 3 d. Government agency monitoring ...................................................................................... 3 e. Other matters of concern ................................................................................................ 3
4. Complaint Log ......................................................................................................................... 4
Tables
Monthly Collection System Service Map
Treatment Facility – Monthly Performance Summary
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
The treatment plant performed well with all permit parameters during the month. Effluent quality was met or, in a number of cases, was significantly better than permit limits. There were 4 residential call out and no sanitary sewer overflows for the reporting period.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2023 Year to
Date Statistics
Sanitary sewer cleaned
conventional method, feet, which
includes “Hot spot cleaning”
23,496.95 12,588.82 187,256.18
Sanitary sewer assessed using SL-
RAT method, feet 37,925 9,845 159,355.19
CCTV Inspection, miles (26 is annual
goal)* .38 .86 28.58
Manhole Inspections 1 6 122
USA Dig Alert Markings, count 14 2
Residential call outs 4 5 41
Sanitary sewer overflows 0 0 1
b. Monthly Collection System Service Map
c. Customer Service Call Outs – See Item 9
2. Wastewater Treatment Plant – Monthly Overview
Significant events during the month were:
The “wet end” of the treatment plant performance was compliant during the month. There were 4 residential call outs responded to during the reporting period.
3. Treatment Facility Performance/Laboratory Activities
a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies
Monthly submittal of State/Federal discharge monitoring report was completed in a timely fashion.
c. Effluent specification exceedance discussion
See Section 2 above.
4. Monthly Safety Program Overview
* A lost time incident has not occurred since 9-3-2020 totaling 1093 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2023 Year to
Date Statistics
Quantity Produced, wet tons 1,152.70 1,290.82 14,888.20
b. Monthly Chemical Consumption
Chemical Current
Month
Statistics*
Prior Month
Statistics
Sodium Hypochlorite, gallons 26,508.5 34,282
Sodium Bisulfite, gallons 8,996 9,643
Ferrous Chloride, gallons 3,876 5,049
Polymer, Gravity Belt Thickener, gallons 400 690
Polymer, Belt Filter Press, gallons 508 682
Alum, gallons 2 1
c. Monthly Utilities Consumption
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 5
Vehicle Incidents, count 0
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH 460373 425,828
Electricity Lilac LS, KWH 826 737
Electricity Sycamore LS, KWH 7 14
Electricity Ayala LS, KWH 6806 6782
Electricity Agua Mansa LS, KWH 3304 4188
Electricity Cactus LS, KWH 1141 1113
Electricity Ramrod LS, KWH 477 500
Frisbee Park LS, KWH 792 647
El Rancho Verde LS, KWH 1320 998
Natural Gas WWTP, Therms 5399 4618
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
Sludge Holding Tank and Gravity Belt #1 transfer pump is OOS. Aeration Basin #1 is currently offline for inspection.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
No Inspections to report
b. Government agency environmental, health, or safety tests/monitoring
Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted
e. Other matters of concern
None
9. Complaint Log
Date Address Comments Personnel Manhole To
Manhole
11/1/23 1244 S
Beechwood
Complaint of sewer overflowing from
cleanout reported. Lateral cleaned by
plumber. Showed resident that there was
no signs of city line backed up.
Tighe NA NA
11/4/23 1004 S Riverside
Ave.
Complaint of sewer coming from lateral
cap. Spill was contained to apartment
property. Contacted City of Rialto code
enforcement and reported it to Luis
Herman NA NA
11/4/23 415 S Willow
Ave.
Resident called in complaining of a blocked
sewer line. Ran main line as precaution had
no effect on the blocked lateral at the
address. I informed resident that they
would need to call plumber.
Herman NA NA
11/26/23 581 E Merrill St Complaint of sewer coming up from asphalt. . Ran main line as precaution.
Problem was blocked lateral underneath
asphalt. Informed resident to notify a
plumber.
Guzman N/A N/A
Table 1 – Summary
1 1st Table Summary MOROctober 2023Rialto WRF\InflueRialto WRF\EfflueRialto WRF\InflueInfluent daily flowEffluent FlowInfluent BODInfluent BODInfluent BOD LoadEffluent BODEffluent BOD LoadBOD % RemovalInfluent TSSInfluent TSS LoadEffluent TSSEffluent TSS LoadTSS % RemovalDate MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day %10/1/2023 7.58 6.9010/2/2023 5.08 7.4310/3/2023 7.09 7.02 230 230 13,600 <2.5 146.37 98.90 260.00 15374.00 1.00 59.00 99.6010/4/2023 6.96 7.5610/5/2023 6.92 6.9910/6/2023 7.02 6.82 280 280 16,393 <2.5 142.20 99.1010/7/2023 6.65 6.7110/8/2023 8.08 7.2610/9/2023 6.29 7.1610/10/2023 7.13 7.04 290 290 17,245 <5.0 293.57 98.30 270.00 16055.00 0.80 47.00 99.7010/11/2023 7.89 7.3010/12/2023 6.25 7.0610/13/2023 6.85 6.70 350 350 19,995 <2.5 139.70 99.3010/14/2023 6.84 7.1810/15/2023 6.96 7.0610/16/2023 7.23 6.94 360 360 21,707 <2.5 144.70 99.30 280.00 16883.00 2.00 116.00 99.3010/17/2023 7.07 7.3710/18/2023 6.90 6.7310/19/2023 6.99 7.3910/20/2023 6.86 6.81 340 340 19,452 <2.5 141.99 99.3010/21/2023 7.06 7.1010/22/2023 6.85 6.8110/23/2023 6.94 7.07 330 330 19,100 <2.5 147.41 99.20 240.00 13891.00 2.00 118.00 99.2010/24/2023 7.25 8.2110/25/2023 7.30 7.1010/26/2023 6.73 6.5210/27/2023 7.20 6.67 250 250 15,012 <5.0 278.14 98.0010/28/2023 6.22 6.9910/29/2023 7.03 7.0310/30/2023 7.15 7.17 300 300 17,889 <5.0 298.99 98.30 300.00 17889.00 2.00 120.00 99.3010/31/2023 6.90 7.19Minimum 5.08 6.52 230 230 13,600 <2.5 139.70 98.00 240.00 13891.00 0.80 47.00 99.20Maximum 8.08 8.21 360 360 21,707 <5.0 298.99 99.30 300.00 17889.00 2.00 120.00 99.70Total 215.27 219.29 2,730 2,730 160,394 <30.0 1733.05 889.70 1350.00 80093.00 7.80 459.00 497.10Average 6.94 7.07 303 303 17,822 <3.3 192.56 98.90 270.00 16018.00 1.56 92.00 99.40 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent
Table 2 – Summary
Rialto WRF\InfluentRialto WRF\InflueRialto WRF\EfflueInfluent ConductivityEff Conductivity Daily AveInfluent CODFinal Efffluent CODInfluent TDSFilter Effluent TDSEFF FINAL TDSInfluent Inorganic NitrogenEffluent Inorganic NitrogenDate (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N11/1/2023 1343.00 862.0011/2/2023 1461.00 843.0011/3/2023 1462.00 852.0011/4/2023 1455.00 859.0011/5/2023 1426.00 861.0011/6/2023 1683.00 791.0011/7/2023 1418.00 683.00 680 37.0 520.00 420.00 440.00 44.00 9.4011/8/2023 1458.00 659.0011/9/2023 1480.00 586.0011/10/2023 1432.00 723.0011/11/2023 1326.00 765.0011/12/2023 1319.00 782.0011/13/2023 1560.00 532.0011/14/2023 1394.00 533.0011/15/2023 1399.00 658.0011/16/2023 1523.00 766.0011/17/2023 1571.00 606.0011/18/2023 1355.00 638.0011/19/2023 1424.00 648.0011/20/2023 1486.00 653.0011/21/2023 1449.00 891.0011/22/2023 1693.00 887.0011/23/2023 1458.00 895.0011/24/2023 1720.00 845.0011/25/2023 1511.00 910.0011/26/2023 1440.00 900.0011/27/2023 1418.00 888.0011/28/2023 1551.00 870.0011/29/2023 1297.00 930.0011/30/2023 1500.00 954.00Minimum 1297.00 532.00 680 37.0 520.00 420.00 440.00 44.00 9.40Maximum 1720.00 954.00 680 37.0 520.00 420.00 440.00 44.00 9.40Average 1467.00 776.00 680 37.0 520.00 420.00 440.00 44.00 9.40 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Table 3 – Summary
*
* Cyanide results not received prior to MOR due date. Will be included in next month’s MOR.
Tranfer Data Tranfer Data Rialto WRF\Cost Tranfer Data T\Soilds TInfluent pH 24 hr avg. effl. pHEffluent TempEffluent AmmoniaEffluent Total ColiformEffluent Coliform 7 Day MedianEffluent Cyanide, Free AvailableEff Di(2-ethylhexyl) phthalate (DEHP)FIT- 8321 ADG #2 FlowFIT- 8321 ADG #2 FlowNatural Gas Daily UseFIT- 8321 ADG #2 FlowDate SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day11/1/2023 7.33 7.42 26.20 <1.8 <1.80 144182.00 144182.00 26900.00 144182.0011/2/2023 6.88 7.33 26.70 2.0 <1.80 137050.00 137050.00 24200.00 137050.0011/3/2023 6.96 7.14 27.00 2.0 <1.80 130644.00 130644.00 7600.00 130644.0011/4/2023 7.46 7.15 26.90 <1.8 <1.80 132816.00 132816.00 3000.00 132816.0011/5/2023 7.29 7.14 26.90 <1.8 <1.80 149809.00 149809.00 34200.00 149809.0011/6/2023 6.95 7.16 26.70 2.0 <1.80 141773.00 141773.00 18000.00 141773.0011/7/2023 6.95 7.18 27.50 <0.10 <1.8 <1.80 <5.00 131507.00 131507.00 1900.00 131507.0011/8/2023 7.52 7.18 26.90 2.0 2.00 125867.00 125867.00 2300.00 125867.0011/9/2023 7.39 7.19 25.00 <1.8 <1.80 140830.00 140830.00 21600.00 140830.0011/10/2023 7.58 7.19 24.90 <1.8 <1.80 131510.00 131510.00 24300.00 131510.0011/11/2023 7.54 7.19 25.10 <1.8 <1.80 142226.00 142226.00 21300.00 142226.0011/12/2023 7.68 7.19 25.60 <1.8 <1.80 135640.00 135640.00 21600.00 135640.0011/13/2023 7.39 7.19 25.60 <0.10 <1.8 <1.80 128188.00 128188.00 21300.00 128188.0011/14/2023 7.44 7.20 25.60 <1.8 <1.80 136220.00 136220.00 10300.00 136220.0011/15/2023 7.34 7.19 25.70 <1.8 <1.80 133026.00 133026.00 3700.00 133026.0011/16/2023 7.21 7.21 25.80 <1.8 <1.80 132316.00 132316.00 16400.00 132316.0011/17/2023 7.27 7.21 25.80 <1.8 <1.80 131489.00 131489.00 21600.00 131489.0011/18/2023 7.40 7.20 26.00 <1.8 <1.80 132283.00 132283.00 19300.00 132283.0011/19/2023 7.60 7.19 26.50 2.0 <1.80 138441.00 138441.00 18500.00 138441.0011/20/2023 7.61 7.20 25.10 <0.10 <1.8 <1.80 138680.00 138680.00 20800.00 138680.0011/21/2023 7.32 7.21 23.80 <1.8 <1.80 133956.00 133956.00 23200.00 133956.0011/22/2023 6.71 7.21 24.40 49.0 <1.80 139912.00 139912.00 24700.00 139912.0011/23/2023 7.22 7.19 25.40 2.0 <1.80 131329.00 131329.00 16200.00 131329.0011/24/2023 7.43 7.20 25.90 2.0 2.00 139729.00 139729.00 1600.00 139729.0011/25/2023 7.58 7.20 25.40 <1.8 2.00 138609.00 138609.00 5900.00 138609.0011/26/2023 7.73 7.19 24.40 <1.8 <1.80 147601.00 147601.00 19600.00 147601.0011/27/2023 7.52 7.21 23.80 <0.10 <1.8 <1.80 122659.00 122659.00 31200.00 122659.0011/28/2023 7.29 7.22 23.70 23.0 2.00 157780.00 157780.00 37100.00 157780.0011/29/2023 7.21 7.21 24.20 <1.8 <1.80 154610.00 154610.00 1300.00 154610.0011/30/2023 7.01 7.21 24.00 <1.8 <1.80 139787.00 139787.00 2000.00 139787.00Minimum 6.71 7.14 23.70 <0.10 <1.8 <1.80 <5.00 122659.00 122659.00 1300.00 122659.00Maximum 7.73 7.42 27.50 <0.10 49.0 2.00 <5.00 157780.00 157780.00 37100.00 157780.00Average 7.33 7.20 25.60 <0.10 <4.1 <1.83 <5.00 137349.00 137349.00 16720.00 137349.00 Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
RIALTO
CAPITAL PROJECTS
MONTHLY OPERATING
REPORT
Prepared for: Rialto Water Services