Utility Commission Report
March202
ReportingperiodJanuary4
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATING REPORT
Reporting Period:
January 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 5 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-CIS Customer Accounts Receivable Aging ............................................................ 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
80.1%. Out of 1,595 inbound calls answered, 1,286 were answered within the first 30 seconds.
Water consumption has decreased by 32.5% when compared against previous month.
When compared against last year, consumption has decreased by 9.5%. This fluctuation is attributed to the seasonal change and number of days between the billings. Aside from monthly fluctuations, year over year consumption data shows lower consumption due to ratepayers’ conservation efforts.
Sewer revenue has decreased by 4.5% compared to the prior month and decreased by
1.2% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 80.1% with 1,286 out of 1,595 being answered within the first 30 seconds. Overall average wait time was fifty-three (53) seconds.
III. AUTOMATED SERVICES
About 11,503 or 51.8% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 47.7% have chosen the e-bill option. This e-bill participation is 10.8% increase from January of the prior year.
83.9%88.0%89.8%85.9%60.6%61.8%61.2%70.7%79.5%79.0%78.6%88.7%80.1%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%05001,0001,5002,0002,500Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24Answer in 30 Sec1,219 1,153 1,094 989 1,634 1,354 1,319 1,399 1,090 1,243 1,167 1,182 1,286Calls Answered1,452 1,309 1,217 1,084 2,321 1,864 1,702 1,759 1,416 1,579 1,484 1,335 1,595Service Level83.9% 88.0% 89.8% 85.9% 60.6% 61.8% 61.2% 70.7% 79.5% 79.0% 78.6% 88.7% 80.1%Call Center PerformanceAnswer in 30 SecCalls AnsweredService LevelJan-23Feb-23Mar-23Apr-23May-23Jun-23Aug-23Sep-23Oct-23Nov-23Dec-23Jan-24Number of Bills 21,847 21,820 21,844 21,942 21,917 21,934 21,990 22,015 22,062 22,106 22,161 22,204Number of Bill Adjustments (during billing) 24 12 13 17 11 12 8 1 8 9 5 15Automated Over the Phone Payments 2,435 2,483 2,746 2,267 2,901 2,792 2,770 2,770 2,809 2,597 2,340 2,700Online Payment 7,823 7,978 8,369 6,874 9,261 8,471 8,652 7,169 9,615 8,624 7,466 10,027E-bill Participants 5,013 5,053 5,077 5,104 5,071 5,114 5,186 5,205 5,383 5,896 5,451 5,497Auto Pay Participants (New Portal) 3,594 3,609 3,637 3,668 3,697 3,735 3,818 3,841 3,863 3,896 3,927 3,984PayNearMe 162 165 166 127 144 147 134 116 122 134 107 128
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has decreased by 32.5% when compared against previous month.
When compared against last year, consumption has decreased by 9.5%. This fluctuation is attributed to the seasonal change and number of days between the billings.
Aside from monthly fluctuations, year over year consumption data shows lower consumption due to ratepayers’ conservation efforts.
Commercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.
January Feburary March April May June July August September October November December2022Water241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,7862023 Water228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,0122024 Water206,431050,000100,000150,000200,000250,000300,000350,000400,000450,000HCFBilled Consumption Yearly Comparison Water January February March April May June July August September October November December2022 Sewer59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,4352023 Sewer58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,1312024 Sewer55,865010,00020,00030,00040,00050,00060,00070,00080,000HCF (hundred cubic feet)Billed Consumption Yearly Comparison Sewer (Commercial Only)
5 B. Billing
A total of 22,204 bills were mailed or sent out electronically in January. Billing accuracy was 99.93% with fifteen (15) requiring adjustments.
V. REVENUE & AGING
A. Revenue
Water revenue has decreased by 21.0% when compared against the prior month and decreased 5.2% when compared against previous year. Sewer revenue has decreased by 4.5% compared to the prior month and decreased by 1.2% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January Feburary March April May June July August September October November December2022 Water Sales$977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.02023 Water Sales$962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,3292024 Water Sales$912,498.0 $- $200,000.00 $400,000.00 $600,000.00 $800,000.00 $1,000,000.00 $1,200,000.00 $1,400,000.00 $1,600,000.00Dollars ($)Annual Water Sales Comparison January Feburary March April May June July August September October November December2022Sewer Sales$2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640.2023 Sewer Sales$2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801.2024 Sewer Sales$2,158,668.$2,000,000.00$2,050,000.00$2,100,000.00$2,150,000.00$2,200,000.00$2,250,000.00$2,300,000.00Dollars ($)Annual Sewer Sales
6 B. Aging
The total aging balance has decreased 13.5%, see first table below. For balances >30-days only, water has increased 1.3% and wastewater has increased by 1.1%. This decrease in total aging balance is attributed to the water disconnection for non-payment of water services.
C. Bad Debt
21 (twenty-one) accounts were sent to collections for a total amount of $8,243.72.
These collections arise when renter or property owner move out without paying their bills.
$0.00$500,000.00$1,000,000.00$1,500,000.00$2,000,000.00$2,500,000.00$3,000,000.00$3,500,000.00$4,000,000.00$4,500,000.00Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24Aging Balances in Dollars ($) Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24Water$1,837,018 $1,719,681 $1,582,838 $1,774,054 $1,571,299 $1,510,370 $1,848,390 $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224Sewer$3,400,429 $3,427,705 $3,334,579 $3,914,988 $3,484,174 $3,364,071 $3,057,004 $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425Historical Aging Totals Water and Sewer $0$500$1,000$1,500$2,000$2,500Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24ThousandsJan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24Water$1,108,300 $1,110,786 $1,027,556 $1,014,937 $851,757 $789,227 $748,641 $791,539 $862,306 $801,136 $835,942 $902,711 $914,025Sewer$1,846,416 $1,924,839 $1,955,411 $2,050,791 $1,952,474 $1,894,861 $1,185,398 $1,204,221 $1,283,613 $1,362,243 $1,528,013 $1,527,204 $1,544,321Aging Balances Over 30 Days Water and Sewer(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
352 service orders were initiated by the customer service team during the reporting month. Of this total, 82 service orders or 23.2% were due to occupant changes. 191 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Since the moratorium on disconnection for nonpayment ended in January 2023, payment trend has improved greatly. By measuring accounts that receive both water & sewer from RWS, delinquent balances have decreased by $1.2M., from $2.2M to currently at $1M.
Prior to the Covid-19, typical delinquencies hovered around $500K.
No work time losses were experienced in December. Everyone at Veolia is striving to achieve “zero harm safety record” by practicing the knowledge gained during monthly safety training events.
VIII. REVENUE REPORT
A. Revenue Summary
Collected cash revenue is compiled and reconciled to the merchant account on a daily basis.
Bank deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in January 2024 is $4,070,000. Non-Rate Revenue is $40,000; Utility Revenue is $3,745,000 and Tax / Ambulance Revenue at $285,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in January 2024 and January 2023 are $280,000 and $217,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $5,300 in January 2024 and $5,800 in January 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
8 Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino—County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T and Sprint at a currently contracted rate of $1,700 each per month. Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on January 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in January of 2023.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay Rialto a total of $316,784 for Standby Charges and Production Charges.
9 In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method DescriptionTransaction CountJANUARY 2024%Carrier DepositsCash deposits prepared per day for transport to US Bank22 148,645$ 3.65%Remote Check DepositsScanned batches of checks payments made at the customer service counter22 220,698 5.41%EBOX Batches of electronic customer payments posted to customer accounts at US Bank.22 362,406 8.89%PAYMENTUS - IVR / Paymentus / Walk-in Credit Card paymentCustomer payments by credit cards and ACH / eCheck payments through an Interactive Voice Response system using a touchtone phone.Payments originated from Merchant online service 14,066 2,082,634 51.10%Lockbox DepositsBatches of customer payments mailed in to US Bank's lockbox.22 1,243,631 30.51%Pay Near MeCash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores.134 17,721 0.43%Total Revenue per Bank4,075,735$ 100%Recon to RUA Recap:Adj detailed in RUA (5,470) Prior mo. CorrectionRUA increase in Cash4,070,266$ 10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 TOTAL %Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 122,777$ 148,645$ 962,941$ 3.86%Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 217,525 220,698 2,495,620$ 10.01%EBOX 278,811 386,279 294,477 350,069 333,897 272,493 362,406 2,278,432$ 9.14%Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 1,477,686 2,082,634 12,497,297$ 50.12%Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 1,023,558 1,243,631 6,592,536$ 26.44%Pay Near Me 13,525 18,023 14,053 15,200 17,703 12,413 17,721 108,639$ 0.44%Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 3,126,452$ 4,075,735$ 24,935,465$ 100.00%NSF (12,161) (18,606) (13,166) (12,549) (11,885) (6,868) (17,629) (92,864)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 3,119,584$ 4,058,107$ 24,842,601$ Jan 2024 Jan 2023 VarianceUUT Water 89,492$ 64,922$ 24,570$ UUT Sewer 190,605 152,171 38,434 Perchlorate - - - Ambulance 5,325 5,825 (500) Total285,422$ 222,918$ 62,504$ Jan 2024 Jan 2023 VarianceNon-Rate / Extra Territorial Revenue40,373$ 206,278$ (165,905)$ Utility Revenue3,744,471$ 3,024,324$ 720,146$ Total3,784,844$ 3,230,602$ 554,242$ 11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 TotalNon-Rate RevenueCell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 2,074 9,818 164,608 Interest Income - - - - - - - - NRR-FOG - - - - - - - - Extra Terr-Water - - - - - - - - Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 60,799 16,571 922,117 Abatement of Expenses - - - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 1,419 4,432 15,800 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 6,382 9,553 47,981 Miscellaneous Revenue - Sewer - - - - - - - - NSF - - - - - - - - DIF - Wastewater Connection - - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - - Sewer Cash Over/Short (1) (42) - 10 - - - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 70,674$ 40,373$ 1,150,475 Utility RevenueWater Penalty 2,454 1,972 437 703 449 388 454 6,857 Sewer Penalty 3,755 2,683 490 506 341 561 599 8,934 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - - - (2,274) Senior Disc - Water - - - - - - - - Senior Disc - Sewer - - - - - - - - Water Contract - - - - - - - - Water Deposits Paid - - - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 7,764 9,342 71,041 Hydrant Deposits 366 - - - - 821 324 1,512 Sewer Deposits Paid - - - - - - - - Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 9,112 13,267 77,074 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 850,980 1,201,880 7,811,657 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 1,946,226 2,510,821 14,950,677 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 20,216 7,678 377,516 Bad Debt Sewer - - - - - - - - Bad Debt Water - - - - - - - - Tax Roll - Sewer - - - - - - - - Collection Agency - Water 350 340 65 - - - 39 793 Collection Agency - Sewer - - 83 - - - 67 150 Collection Agency - Misc Water - - - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 2,836,069$ 3,744,471$ 23,303,937$ Total Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 2,906,742 3,784,844 24,454,412 Increase to Cash per CISAdjustments Required to GL CashFund 660-Sewer Fund 670-WaterTotal Cash Per GLAdjustments To Match RUA to BankCash/CC/Cks Deposit To BankJanuary 20244,070,266 17,699 2,664,605 1,387,961 4,070,266 5,470 4,075,735 January 20233,453,520 7,784 2,316,174 1,129,562 3,453,520 362,529 3,816,049
12 L. Non-CIS Customer Accounts Receivable Aging
AT&T makes annual payment. The payment has been sent to the City. The City is working on the reimbursement check sent to RWS.
Social Science Service (Cedar House) is on a payment plan, reducing outstanding balance by $8,200 each month.
City of Fontana is currently resolving the outstanding balances.
Colton Unified School District is current with its obligations.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
San Bernardino Co Waste System Div. The customer is being contacted for the open Invoice.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.
NameTotal as of 1/31/2024Current 31-60 days 61-90 days >90 daysAT&T - Easton 22,810$ 2,074 2,074 2,074 16,589 Social Science Service - Cedar House41,146 41,146 CITY OF FONTANA371,541 123,847 123,847 123,847 Colton Unified School District- County of San Bernardino-CSA 70 BL 19,403 19,403 Rialto BioEnergy Facilities132,330 66,097 66,233 Sprint-Nextel SBA 2012 TC Assets5,184 5,184 San Bernardino Co Waste System Div.316,784 316,784 SB Valley Mun Water District- Vertical Bridge Holdco, LLC (CIG)23,043 2,483 2,613 17,947 Grand Total 932,241$ 213,903$ 125,920$ 128,534$ 463,883$
RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
January 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
A. Water Production Totals
Total water delivered into the Rialto system this month was 774.55 acre-feet. 330.84 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 311.53 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 132.18 acre-feet came from the OPRTP.
DATEChino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4ABOOSTER 6-9Cactus 1OPRTP 2TOTAL31/1/24 0.00 0.00 0.00 0.00 3.55 6.85 0.00 5.35 4.77 4.3324.851/2/24 0.00 0.00 0.00 0.00 3.70 7.23 0.00 7.97 5.12 3.6727.691/3/24 0.00 0.00 0.00 0.00 3.69 6.53 0.00 2.98 4.50 4.8322.531/4/24 0.00 0.00 0.00 0.00 3.50 7.15 0.00 5.72 4.82 4.6625.851/5/24 0.00 0.17 0.00 0.00 0.62 6.91 0.28 5.46 4.38 4.5722.111/6/24 0.00 0.11 0.00 0.00 0.00 7.46 0.00 6.73 5.90 4.4124.611/7/24 0.00 3.54 0.00 0.00 0.05 6.75 0.00 3.90 3.37 4.6322.241/8/24 0.00 0.00 0.00 0.00 3.56 6.90 0.00 8.54 5.92 4.6829.601/9/24 0.00 0.00 0.00 0.00 3.54 6.97 0.00 3.24 3.12 3.5020.371/10/24 0.00 0.34 0.00 0.00 3.65 6.94 0.00 5.42 5.26 4.9826.591/11/24 0.00 0.00 0.00 0.00 3.68 7.18 0.15 4.38 4.02 4.4423.701/12/24 0.00 0.45 0.00 0.00 0.91 6.87 0.12 5.37 5.26 4.6023.461/13/24 0.00 4.35 0.00 0.00 0.00 7.32 0.00 5.88 5.28 4.2527.081/14/24 0.00 3.79 0.00 0.00 0.21 6.80 0.00 3.14 4.50 4.8123.251/15/24 0.00 0.00 0.00 0.00 3.55 6.97 0.00 5.69 4.64 4.4425.291/16/24 0.00 1.57 0.00 0.00 3.75 6.72 0.00 8.42 6.17 4.9231.551/17/24 0.00 4.84 0.00 0.00 3.54 7.43 0.00 2.64 3.99 4.0026.441/18/24 0.00 2.98 0.00 0.00 3.84 7.10 0.00 0.00 4.80 4.4823.201/19/24 0.00 0.70 0.00 0.00 3.66 7.40 0.00 5.97 5.35 4.4227.501/20/24 0.00 3.12 0.00 0.00 1.37 7.72 0.00 6.06 5.67 4.5128.451/21/24 0.00 0.00 0.00 0.00 0.17 6.95 0.00 4.64 3.63 4.7420.131/22/24 0.00 0.00 0.00 0.00 0.00 7.07 0.00 4.61 5.07 4.0920.841/23/24 0.00 0.34 0.00 0.00 7.30 7.91 0.00 6.20 5.10 0.0926.941/24/24 0.00 1.79 0.00 0.00 0.00 6.58 0.00 5.35 4.68 2.4120.811/25/24 0.00 0.00 0.00 0.00 7.35 7.25 0.00 6.31 4.87 5.7931.571/26/24 0.00 0.00 0.00 0.00 2.88 7.42 0.00 6.22 5.97 4.3426.831/27/24 0.00 0.00 0.00 0.00 0.00 7.50 0.00 4.04 5.00 4.5421.081/28/24 0.00 0.00 0.00 0.00 0.90 7.08 0.00 4.41 3.54 4.6320.561/29/24 0.00 0.00 0.00 0.00 3.46 5.47 0.00 7.09 5.37 4.8626.251/30/24 0.00 2.06 0.00 0.00 3.38 5.62 0.00 6.82 4.89 4.3827.151/31/24 0.00 4.87 0.00 0.00 3.79 5.62 0.00 2.46 6.11 3.1826.03TOTAL0.00 35.02 0.00 0.00 79.60 215.67 0.55 161.01 151.07 132.18 774.55MIN0.00 0.00 0.00 0.00 0.00 5.47 0.00 0.00 3.12 0.09 20.13MAX0.00 4.87 0.00 0.00 7.35 7.91 0.28 8.54 6.17 5.79 31.57AVE0.00 1.13 0.00 0.00 2.57 6.96 0.02 5.19 4.87 4.26 24.99 JANUARY 2024 DAILY PRODUCTION TOTALS IN ACRE FEETDelivered Via BLF Purchased 1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing.2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing.3 City 4A is not included in total. It has been accounted for in the Purchased total.
JANUARY 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 1/1/24 0.00 0.00 0.87 0.00 0.00 5.35 0.00 0.00
1/2/24 0.00 0.00 0.73 0.00 0.00 7.97 0.00 0.00
1/3/24 0.00 0.00 0.00 0.00 0.00 2.98 0.00 0.00
1/4/24 0.00 0.00 0.00 0.00 0.00 5.72 0.00 0.00
1/5/24 0.00 0.00 0.00 0.00 0.00 5.46 0.00 0.00
1/6/24 0.00 0.00 3.84 0.00 0.00 6.73 0.00 0.00
1/7/24 0.00 0.00 3.37 0.00 0.00 3.90 0.00 0.00
1/8/24 0.00 0.00 0.58 0.00 0.00 8.54 0.00 0.00
1/9/24 0.00 0.00 0.00 0.00 0.00 3.24 0.00 0.00
1/10/24 0.00 0.00 0.74 0.00 0.00 5.42 0.00 0.00
1/11/24 0.00 0.00 0.00 0.00 0.00 4.38 0.00 0.00
1/12/24 0.00 0.00 2.35 0.00 0.00 5.37 0.00 0.00
1/13/24 0.00 0.00 2.28 0.00 0.00 5.88 0.00 0.00
1/14/24 0.00 0.00 1.91 0.00 0.78 3.14 0.00 0.00
1/15/24 0.00 0.00 0.00 0.00 0.00 5.69 0.00 0.00
1/16/24 0.00 0.00 1.81 0.00 0.00 8.42 0.00 0.00
1/17/24 0.00 0.00 2.57 0.00 0.00 2.64 0.00 0.00
1/18/24 0.00 0.00 0.73 0.00 0.00 0.00 0.00 0.00
1/19/24 0.00 0.00 0.26 0.00 0.00 5.97 0.00 0.00
1/20/24 0.00 0.00 1.93 0.00 0.00 6.06 0.00 0.00
1/21/24 0.00 0.00 2.81 0.00 0.00 4.64 0.00 0.00
1/22/24 0.00 0.00 0.00 0.00 0.00 4.61 0.00 0.00
1/23/24 0.00 0.00 0.54 0.00 0.00 6.20 0.00 0.00
1/24/24 0.00 0.00 0.00 0.00 0.00 5.35 0.00 0.00
1/25/24 0.00 0.00 3.13 0.00 0.00 6.31 0.00 0.00
1/26/24 0.00 0.00 0.00 0.00 1.02 6.22 0.00 0.00
1/27/24 0.00 0.00 0.00 0.00 0.00 4.04 0.00 0.00
1/28/24 0.00 0.00 0.00 0.00 0.00 4.41 0.00 0.00
1/29/24 0.00 0.00 1.38 0.00 0.00 7.09 0.00 0.00
1/30/24 0.00 0.00 0.00 0.00 0.00 6.82 0.00 0.00
1/31/24 0.00 0.00 3.78 0.00 1.67 2.46 0.00 0.00
TOTAL 0.00 0.00 35.61 0.00 3.47 161.01 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 3.84 0.00 1.67 8.54 0.00 0.00
AVE 0.00 0.00 1.15 0.00 0.11 5.19 0.00 0.00
B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level. Levels for January were not obtained due to equipment failure.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Chino # 1 (580 ft)
In-active well 429' 419' 423' 423' 423' 425' 425' 425' 411' 418' 423' 416' 411' Chino # 2 (550 ft) 369' 345' 367' 369' 358' 367' 366' 367' 368' 369' 369' 344' 344' City # 1 (260 ft) 392' 256' 256' 256' 256' 247' 245' 247' 245' 247' 243' 247' 247' City # 2 (480 ft) 402' 299' 290' 288' 284' 251' 247' 238' 240' 212' 212' 212' 212' City # 3 (525 ft) Out
of Service 505' 504' 504' 504' 502' 501' 502' 499' 503' 456' 456' 456' 451' City # 4A (528 ft) 406' 389' 384' 378' 379' 378' 377' 376' 377' 378' 368' 374' 375' City # 5 (385 ft) In-
active well 364' 362' 363' 364' 364' 363' 363' 362' 361' 361' 364' 360' 358' Rialto # 1 (650 ft)
In-active well 588' 578' 578' 578' 581' 576' 574' 574' 581' 581' 574' 574' 581' Rialto # 2 (550 ft)
In-active well 501' 493' 493' 495' 495' 497' 495' 497' 497' 499' 498' 500' 501' Rialto # 3 (509 ft) 478' 472' 473' 470' 473' 473' 475' 474' 474' 474' 474' 474' 474' Rialto # 4 (450 ft)
In-active well 415' 412' 412' 412' 414' 414' 414' 413' 413' 414' 414' 415' 415' Rialto # 5 (560 ft) 385' 382' 382' 385' 384' 384' 381' 381' 379' 376' 380' 382' 383' Rialto Well # 7 In-
active well 362' 359' 360' 360' 360' 360' 360' 361' 361' 362' 362' 362' 362' Miro # 3 (563 ft) 492' 481' 480' 480' 481' 483' 492' 492' 487' 486' 487' 489' 487' EW-1 (780 ft) 476' 469' 473' 474' 474' 474' 475' 474' 476' 476' 476'
II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 2.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 1.8 5.1*
Perfluorooctanesulfonic
(PFOS) ng/L 1.8 6.5*
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion
*Notification Level
Sample Date Sample Site Location Results 01/10/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform OUT OF
SERVICE A A A A A A A A A
E. Coli A A A A A A A A A
Nitrate as N
Perchlorate (CLO4) 7.7* <1.0 12* 110*
Total Dissolved Solids 160 310 220 200 210 230 330 340 220 Perfluorooctanoic (PFOA)
Perfluorooctanesulfonic
(PFOS)
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
B. Sample Site Location Results
Rialto Distribution Sample Results
January 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 01/09/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.26 A A
1228 W. Merrill 0.86 A A
256 N. Fillmore 0.78 A A
987 W. Grove 0.83 A A
978 N. Driftwood 0.85 A A
1451 N. Linden 0.80 A A
469 W. Jackson 1.11 A A
935 E. Mariposa 1.13 A A
1000 N. Joyce 1.11 A A
766 N. Chestnut 1.15 A A
149 W. Victoria 1.52 A A
313 E. McKinley 1.41 A A
609 E. South 1.61 A A
273 E. Alru 1.22 A A
1161 S. Lilac 1.21 A A
101 E. Valley 1.34 A A
CYCLE 2 - 01/18/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.86 A A
101 S. Larch 0.87 A A
320 N. Wisteria 0.94 A A
861 W. Grove 0.91 A A
1168 N. Glenwood 1.13 A A
1320 N. Fitzgerald 1.21 A A
860 N. Willow 1.20 A A
209 E. Cornell 1.50 A A
643 E. Margarita 1.15 A A
1170 N. Terrace Rd. 1.21 A A
681 E. Erwin 1.60 A A
402 E. Merrill 1.71 A A
261 W. Wilson 1.00 A A
532 S. Iris 1.40 A A
281 W. Hawthorne 1.37 A A
379 W. Valley 1.13 A A
Rialto Distribution Sample Results
January 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 3 - 01/24/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.70 A A <3.0 1 0.16
775 E. Foothill 1.19 A A <3.0 1 0.18
878 N. Primrose 1.12 A A <3.0 1 <0.10
369 E. Van Koevering 1.10 A A <3.0 1 <0.10
274 W. Valencia 1.41 A A <3.0 1 <0.10
1566 N. Fillmore 1.18 A A <3.0 1 <0.10
932 N. Idyllwild 0.97 A A <3.0 1 <0.10
644 N. Smoketree 0.93 A A <3.0 1 0.10
605 W. Rosewood 1.03 A A <3.0 1 0.20
1189 W. Second 0.95 A A <3.0 1 0.15
775 W. Rialto 0.93 A A <3.0 1 1.60
211 E. Wilson 0.99 A A <3.0 1 <0.10
595 E. Huff 1.21 A A <3.0 1 <0.10
1005 S. Riverside 1.23 A A <3.0 1 <0.10
794 S. Verde 1.17 A A <3.0 1 <0.10
1055 W. Bloomington 1.28 A A <3.0 1 0.17
CYCLE 4 - 01/30/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.34 A A
101 S. Linden 0.78 A A
234 N. Larch 1.12 A A
575 N. Driftwood 1.07 A A
1355 W. Shamrock 1.07 A A
992 N. Yucca 0.79 A A
481 W. Cornell 1.12 A A
158. E. Shamrock 1.29 A A
749 E. Holly 1.31 A A
545 E. Victoria 1.38 A A
200 N. Sycamore 0.97 A A
407 E. Allen 1.43 A A
399 E. Montrose 1.31 A A
856 S. Orange 1.34 A A
911 S. Cactus 1.28 A A
220 W. Valley 1.08 A A
P/A + Present or Absent
C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 263 mg/L for the month of January as compared to 258 mg/L in December. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Live Saving Rules
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3762 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 991 gallons of sodium hypochlorite was used in January as compared to 1369 gallons used in December.
V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all data for January 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 February 303,172
2023 March 289,309
2023 April 297,158
2023 May 464,813
2023 June 540,815
2023 July 529,615
2023 August 675,981
2023 September 637,823
2023 October 424,155
2023 November 388,727
2023 December 248,210
2024 January 204,472
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
Chino Well 2 was out of service for pump maintenance.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. 39 valves were exercised for the month of January.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 39
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in January.
Hydrant/Dead End Flushing
Progress
2024
January 0
Total 0
Progress % (0)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. In anticipation of the next survey (pending on DDW to schedule), Veolia has reviewed all the regulatory conditions required and is prepared for the next sanitary survey.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of January:
• Preventive Maintenance –52
• Corrective Maintenance – 25
• Predictive Maintenance –0
54 – PMs planned for February 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to four pipe line and two hydrant repairs.
B. Major Equipment and/or Machinery Outages
Chino Well 2 was out of service for pump maintenance.
IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
January 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY ................................................................................................................... 1
1. Collection System/Customer Service Log .............................................................................. 1 b. Collection System Service Map ........................................................................................ 1 c. Customer Service Call Outs – See Item 9 ......................................................................... 1
2. Wastewater Treatment Plant – Monthly Overview .............................................................. 1
3. Treatment Facility Performance/Laboratory Activities ........................................................ 2 a. See attached Monthly Performance Summary ............................................................... 2 b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.... 2 c. Effluent Specification Exceedance Discussion ................................................................. 2
4. Monthly Safety Program Overview ........................................................................................ 2
5. Biosolids, Chemicals, and Utilities .......................................................................................... 2 a. Monthly Biosolids Production .......................................................................................... 2 b. Monthly Chemical Consumption ..................................................................................... 2 c. Monthly Utilities Consumption ........................................................................................ 3
1. Odor Complaints Received/Actions Taken ............................................................................ 3
2. Major Equipment and/or Machinery Outages ...................................................................... 3
3. Outside Agency Activities during the Month ......................................................................... 3 a. Government agency or property insurance inspections ................................................. 3 b. Government agency environmental, health, or safety tests/monitoring ....................... 3 c. Government agency notices of violation received .......................................................... 3 d. Government agency monitoring ...................................................................................... 3 e. Other matters of concern ................................................................................................ 4
4. Complaint Log ......................................................................................................................... 4
Tables
Monthly Collection System Service Map
Treatment Facility – Monthly Performance Summary
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
The treatment plant did not perform as well as it as in the previous month and was not able to meet all of the permit parameters during this period. Effluent quality was met on most constituents with the Exception of NTU and MPN’s.
There were 3 residential call out and 1 sanitary sewer overflows for the reporting period.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2024 Year to
Date Statistics
Sanitary sewer cleaned
conventional method, feet, which
includes “Hot spot cleaning”
23,708 6,390 23,708
Sanitary sewer assessed using SL-
RAT method, feet 0 7,271.64 0
CCTV Inspection, miles (26 is annual
goal)* 2.11 0 2.11
Manhole Inspections 0 4 0
USA Dig Alert Markings, count 5 0 5
Residential call outs 3 2 3
Sanitary sewer overflows 1 0 1
b. January – Monthly Collection System Service Map
c. 1 SSO occurred on 1/28/2024 as a part of the Pepper paving project
d. Customer Service Call Outs – See Item 9
2. Wastewater Treatment Plant – Monthly Overview
Significant events during the month were:
While the Treatment Facility remained compliant during the month of December it was noticed while doing analytical data review that the income waters had a BOD and COD levels higher than what the Facility was designed to treat. However even though process control changes were made to adjust for the additional loading, the facility became non-compliant on 1/12/24-1/31/24
for the parameter for a 24hour average of <2.0 for NTU, the other parameter that was also non- compliant was the 7 day median for MPN 0f 2.2 we exceeded on 1/30 and 1/31. This contributed to the additional consumption of calcium hypochlorite as you’ll see in the table below. There were 3 residential call outs responded to during the reporting period.
3. Treatment Facility Performance/Laboratory Activities
a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies
Monthly submittal of State/Federal discharge monitoring report was completed in a timely fashion.
c. Effluent specification exceedance discussion
See Section 2 above.
4. Monthly Safety Program Overview
* A lost time incident has not occurred since 9-3-2020 totaling 1294 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year to
Date Statistics
Quantity Produced, wet tons 1211.34 1146.4 1211.34
b. Monthly Chemical Consumption
Chemical Current
Month
Statistics*
Prior Month
Statistics
Sodium Hypochlorite, gallons 42,322.7 28,356.6
Sodium Bisulfite, gallons 9,055 10,102
Ferrous Chloride, gallons 3,705 3,928
Polymer, Gravity Belt Thickener, gallons 914 436
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
Polymer, Belt Filter Press, gallons 736 576
Alum, gallons 794 44
c. Monthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH 454,276 450,885
Electricity Lilac LS, KWH 764 814
Electricity Sycamore LS, KWH 2,851 0
Electricity Ayala LS, KWH 8,090 6,395
Electricity Agua Mansa LS, KWH 2,851 3,250
Electricity Cactus LS, KWH 1,120 1,126
Electricity Ramrod LS, KWH 570 558
Frisbee Park LS, KWH 745 728
El Rancho Verde LS, KWH 1,367 1,245
Natural Gas WWTP, Therms 7,199 6,928
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
Sludge Holding Tank and Gravity Belt #1 transfer pump is OOS. Aeration Basin #1 is currently offline for inspection. Disk Filters 1/2/3, cloth media change and seal replacements
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
No Inspections to report
b. Government agency environmental, health, or safety tests/monitoring
Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted
SCAQMD was on-site 1/9 to review and get a better understanding of the break-down notification by the on call operator.
e. Other matters of concern
None
9. Complaint Log
Date Address Comments Personnel Manhole To
Manhole
1/2/2024 327 E Ramona Complaint of water noise and smell from resident toilet. Collections Tech informed
resident that occasionally when main sewer
line is cleaned, the resident will hear the
water from main line jetting if the lateral is
short enough.
BVO
1/8/2024 1780 N Date Customer called because their plumber had a question regarding the length of the
lateral and location of sewer main line.
BVO
1/10/2024 Rialto Ave /
Palm Ave
Customer wanted to know if Collections
could locate property cleanouts. Informed
customer they would need to call a
plumber.
ET
Table 1 – Summary
1 1st Table Summary MORJanuary 2024Rialto WRF\InflueRialto WRF\EfflueRialto WRF\InflueInfluent daily flowEffluent FlowInfluent BODInfluent BODInfluent BOD LoadEffluent BODEffluent BOD LoadBOD % RemovalInfluent TSSInfluent TSS LoadEffluent TSSEffluent TSS LoadTSS % RemovalDate MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day %1/1/2024 6.98 7.271/2/2024 6.42 6.52 360 360 19,275 <2.5 135.94 99.30 270.00 14457.00 2.00 109.00 99.301/3/2024 6.63 6.501/4/2024 7.17 7.491/5/2024 6.78 6.70 280 280 15,833 <5.0 279.39 98.201/6/2024 6.68 7.071/7/2024 6.87 7.121/8/2024 6.74 7.001/9/2024 7.72 7.23 280 280 18,028 <5.0 301.49 98.20 250.00 16096.00 3.00 181.00 98.801/10/2024 8.03 7.081/11/2024 6.88 6.521/12/2024 6.86 5.77 290 290 16,592 <5.0 240.61 98.301/13/2024 6.06 6.881/14/2024 6.58 7.021/15/2024 6.65 7.461/16/2024 7.08 7.27 380 380 22,438 7.0 424.42 98.20 290.00 17124.00 11.00 667.00 96.201/17/2024 6.15 6.351/18/2024 5.70 6.871/19/2024 7.77 6.95 300 300 19,441 <10.0 579.63 96.701/20/2024 6.91 7.581/21/2024 6.13 7.991/22/2024 7.42 7.76 290 290 17,946 6.3 407.73 97.80 270.00 16708.00 17.00 1100.00 93.701/23/2024 7.35 7.931/24/2024 7.23 7.281/25/2024 6.55 8.191/26/2024 8.16 6.62 330 330 22,458 <10.0 552.11 97.001/27/2024 5.05 7.511/28/2024 6.86 7.201/29/2024 7.35 7.97 390 390 23,907 <2.5 166.17 99.40 250.00 15325.00 7.00 465.00 97.201/30/2024 6.64 6.871/31/2024 6.73 7.00Minimum 5.05 5.77 280 280 15,833 <2.5 135.94 96.70 250.00 14457.00 2.00 109.00 93.70Maximum 8.16 8.19 390 390 23,907 <10.0 579.63 99.40 290.00 17124.00 17.00 1100.00 99.30Total 212.13 220.97 2,900 2,900 175,916 <53.3 3087.49 883.00 1330.00 79710.00 40.00 2522.00 485.20Average 6.84 7.13 322 322 19,546 <5.9 343.05 98.10 266.00 15942.00 8.00 504.00 97.00 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent
Table 2 – Summary
1 - Table 2 MORJanuary 2024Rialto WRF\InfluentRialto WRF\InflueRialto WRF\EfflueInfluent ConductivityEff Conductivity Daily AveInfluent CODFinal Efffluent CODInfluent TDSFilter Effluent TDSEFF FINAL TDSInfluent Inorganic NitrogenEffluent Inorganic NitrogenDate (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N1/1/2024 1491.00 850.001/2/2024 1421.00 837.00 740 25.0 490.00 420.00 480.00 44.00 11.001/3/2024 1506.00 828.001/4/2024 1261.00 825.001/5/2024 1465.00 842.001/6/2024 1310.00 848.001/7/2024 1376.00 873.001/8/2024 1362.00 875.001/9/2024 1500.00 844.001/10/2024 1777.00 837.001/11/2024 1467.00 848.001/12/2024 1388.00 937.001/13/2024 1360.00 925.001/14/2024 1441.00 933.001/15/2024 1443.00 934.001/16/2024 1369.00 941.001/17/2024 1444.00 965.001/18/2024 1386.00 889.001/19/2024 1535.00 859.001/20/2024 1337.00 897.001/21/2024 1405.00 920.001/22/2024 1347.00 917.001/23/2024 1420.00 826.001/24/2024 1379.00 847.001/25/2024 1348.00 850.001/26/2024 1375.00 851.001/27/2024 1436.00 861.001/28/2024 1382.00 872.001/29/2024 1465.00 858.001/30/2024 1392.00 847.001/31/2024 1564.00 847.00 12.00Minimum 1261.00 825.00 740 25.0 490.00 420.00 480.00 44.00 11.00Maximum 1777.00 965.00 740 25.0 490.00 420.00 480.00 44.00 12.00Average 1424.00 874.00 740 25.0 490.00 420.00 480.00 44.00 11.50 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Table 3 – Summary