Proposal for
#24
-
009
Janitorial
Services
October 6, 2023
ATTACHMENT "2"
October 6, 2023
Shanita Simmons
Purchasing Manager
City of Rialto
150 S. Palm Avenue
Rialto, CA 92376
Dear Shanita:
The City of Rialto brand conveys quality, service, and innovation, thus demanding a team of quality vendor partners to help carry out that brand promise. As your vendor, CCS Facility Services would work extremely hard to uphold these standards listed in the RFP 24-009, followed with inspections of work completed.Please review this proposal to see the approach we will take to exceed your expectations on janitorial services.
When we were small, we were thinking big: about how to reinvent this industry and provide a higher level of professionalism and service to customers. As we’ve become bigger, we’ve been careful to think small: remaining focused on the details important to our customers.
To bring you the highest possible value, we work hard to innovate and execute at a high level of performance.To deliver the most for every penny you spend, we expect the very best from every employee in the company.
Our drive and efficiency in the right business areas create opportunity for reinvestments in other critical areas, including a team of specialized supervisory and customer support roles much broader than our competitors.Other reinvestments include industry-leading job site and business technologies. These investments in leadership and technology optimize the overall impact of your investment in CCS as City of Rialto's janitorial vendor.
The last few years have been a time of tremendous change, placing a more intense focus on providinghealthy workplaces and buildings to the people you serve. CCS Facility Services never slows down in our learning and training on how to deliver the highest quality clean to our customers.
With more than 35 years of expertise and experience, every member of the CCS Facility Services team is committed to delivering the results and confidence City of Rialtoexpects. We work hard to be the very best, with service and value that stands above the competition.We look forward to developing a long, productive relationship with you and your team. Thank you for the opportunity.
Sincerely,
Kim Cody
KIM CODY
BUSINESS DEVELOPMENT
CCS FACILITY SERVICES 3
CCS FACILITY SERVICES
Additional Information &
Addendums A-E
Contents
Approach
Qualifications & References
City of Rialto
RFP# 24-009
Introduction & Critical Needs
CCS FACILITY SERVICES 4
Executive Summary
In 1988, CCS Facility Services was founded as Commercial Cleaning Systems with a small footprint in Denver, Colorado. Over the next three decades, with the sole mission of “being the best,” CCS became the largest provider of janitorial services in the state of Colorado and has since expanded to multiple states. Our focus of delivering a high level of customer service along with superior cleaning has been the key element for success.
Our niche position in the integrated facility services market means that we are large enough to enjoy economies of scale that we pass onto our customers and right sized to deliver the detailed attention each facility deserves. However, our path to “big” has been the result of a careful commitment to think “small” – through a focus on every customer, every property, every detail, every day. “Big” is not nearly as important as “best.”
What does CCS’ size and strength mean to City of Rialto? It means that our team has the capacity to respond to client needs quickly and effectively. Our geographic market density, built over decades, provides a distinct advantage to our customers. Our robust operational structure ensures that our daytime managers are inside their properties checking on performance and touching base with customers on a regular basis, and our nighttime managers are checking quality and working with their teams in each building every single night. It means that our building engineers are on the job and ready to go, keeping your facilities up and running to the highest standards in the industry.
We’ve got you covered – 24/7. With significant personnel and equipment resources ready to work for City of Rialto, CCS Facility Services is structured to consistently deliver excellence day in and day out. Should special needs arise, whether planned or unplanned, we are well prepared to respond quickly, reliably, and effectively. Between our emergency response capabilities, our team of floaters ready to deploy, an extensive fleet, and long-standing supplier relationships, CCS’ deep bench of resources represents an unmatched infrastructure that can expertly serve City of Rialto’s portfolio.
Additionally, we continue to grow in our service offerings for customers. From ISSA’s GBAC STAR Service and CIMS-GB programs to LEED, WELL, Fitwel expertise and more, we invest in knowledge, accreditations, and certifications to make ourselves a better partner to you.
In short, CCS Facility Services is uniquely qualified to effectively start and serve City of Rialto right away.
Our goal in this RFP is to grow our partnership with City of Rialto by demonstrating that we are your best option for both service and value.
We are a company built to serve.
A. Understanding of City’s Request for Proposal Needs
CCS FACILITY SERVICES 5
City of Rialto Critical Needs in
a Building Services Contractor
COMMUNICATION RELIABLE
WORKFORCE
QUALITY
ASSURANCESAFETY &
TRAINING
FLOOR CARE
SUPERVISION
CRITICAL NEEDS FOR CITY OF RIALTO
A. Understanding of City’s Request for Proposal Needs
CCS FACILITY SERVICES 6
Technology & Processes to
Follow Up & Follow Through
Our investment in technology helps us get the job
done to give you peace of mind:
1. Production software: aligns and builds all
scheduling, training and site-required needs
2. Electronic timekeeping: tracks staff clock in/clock
out in real-time and course correct if needed
3. Software-based work ticketing system: ensures
real-time ticket processing and status
4. Mobile communications for all managers:
provides instant access to schedules,
proposals, checklists, photos, and more
5. Digital supply inventory management:
proprietary CCS app that ensures both your
team and ours can track supplies in real-time
6. Cloud-based system: Office 365 allows CCS
to pull up contracts, photos, and other
customer needs on-the-spot
Work Ticketing System
Employee Portal
Electronic, Geo-targeted Timekeeping
THE CCS FACILITY SERVICES DIFFERENCE
24/7, Hardwired Communication Process
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 7
CCS’ Technology-Enabled Communication System
TECHNOLOGY
ALLOWS FOR
SEAMLESS
HANDOFF BETWEEN
DAY AND NIGHT
CREWS
Here’s how it works:
• Building Leads, supervisors, and managers keep close
tabs on work performance.
• This includes staying close with our customers to
understand and address concerns and needs.
• Deficiencies are immediately corrected where
possible. Where this is not possible, they are formally reported.
• Mobile communications for all managers facilitate
speed and accuracy in reporting.
• All reported work items are entered into our work
ticket system, overseen by our Communications
Managers.
• These managers verify work completion 24/7 and
generate reports for our Account Managers.
• Our Account Managers report back to you every
morning to verify completion and ensure
your satisfaction.
7CCS FACILITY SERVICES
THE CCS FACILITY SERVICES DIFFERENCE
24/7, Hardwired Communication Process
CCS Facility Services knows that communication is
critical to service excellence. Communication between
all stakeholders, from City of Rialto’s employees to
everyone on your CCS team, is what sets us apart from
the rest.
Communication is the key to effectively and reliably
address any special needs or requests in a timely
manner. We pride ourselves in providing quick
completion of all requests. We have a software-based
communication system that assures our nightly
managers are informed of requests and building
needs.
Our communications strategy is both an art and a
science: we have a robust communications protocol
with built-in, manager-directed redundancy to ensure
nothing falls through the cracks as well as multiple
technological tools to keep track of people and jobs.
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 8
THE CCS FACILITY SERVICES DIFFERENCE
FINDD: Electronic and Geofenced Timekeeping System
• Facial recognition to ensure correct employees on site • Real-time alert to supervisor if employee does not punch into shift • Clock in and clock out timed to labor standards
• Alerts when punches are missed
• Findd data can be audited and verified
Staffing Accountability
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 9
How do we know the job gets done, both day and night?
CCS’ robust communication engine has a role dedicated to job-specific communications in place 24/7 dedicated to communicating facility needs and documenting work ticket status to keep Account Managers up to speed. We call it an “engine” because it has multiple moving parts that ensure the job gets done! Plus, the nighttime communications manager, a role unique to CCS, maintains a nightly Work Ticket Status Report so Account Managers and branch leaders know what occurred overnight – every night.
Across every day of every week, information relative to a customer’s scope of work is shared between multiple stakeholders. Our communication enginepictured below funnels data into a human-attended work ticket system, where items are closed out both electronically and via verbal and photographic confirmation – every day of the week. Work items collected throughout the day and night are executed day and night, with verification of task completion communicated back to customers by your Account Managers.
THE CCS FACILITY SERVICES DIFFERENCE
THE CCS COMMUNICATIONS ENGINE AT WORK
TO ENSURE WE GET THE JOB DONE FOR YOU
The CCS Communication Engine
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 10
THE CCS FACILITY SERVICES DIFFERENCE
CCS Facility Services believes that the true difference in the janitorial industry is in the management and supervision of the work process.
Supervision comes down to both day and night leads validating that the scope of work is being followed and inspecting the work being done every day and every night. When missteps occur, our supervisors provide training and course correction in real time. To avoid this happening repeatedly, field staff are re-trained by CCS management. However, if needed in more severe cases, the person is replaced at the job site.
Additionally, with multiple levels of management placing eyes on service, we set the bar high and challenge the team to execute and enjoy high performance. CCS aspires to uphold the highest level of service for every single customer.
Importantly, we celebrate success and regularly deliver recognition to staff for service excellence.
We truly believe that our company is unique in the industry, and we are recognized for how our supervisory structure delivers the highest quality commercial cleaning. We re-invest heavily in our night operations to ensure we have ample resources in the evening to handle floor care, floods, carpet maintenance, special cleaning requests, and to provide the highest level of supervision and quality control.
All work performance is documented carefully to assure full compliance with the requirements of the contract. Our management team is committed to job quality and customer satisfaction.
The performance of these requests is verified by the CCS management team who confirms completion and shares any relevant details. Our Nighttime Communications Manager, as part of the role’s nightly duties, generates a report for our Account Managers to review and act on early the next day before building operations begin. It is the Account Manager – the primary point of contact – that follows up with customers to report that all requests were completed.
Our deployment of supervision is generally far beyond the investment of our competitors. 10CCS FACILITY SERVICES
Supervision and Inspection:
Day & Night
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 11
CCS Facility Services has hardwired processes in place to ensure we get the job done, from the daily scope of work to unique requests from customers. Below is our documented, multi-step QA process from start to finish:
THE CCS FACILITY SERVICES DIFFERENCE
The customer contacts his or her CCS Account Manager to communicate request. If needed, your CCS Account Manager will visit the site to ensure full understanding of the request.
REQUEST FROM CUSTOMER1
All work tickets are completed by 5:30pm each day and electronically sent to Night Area Managers. The CCS Account Manager meets with Night Area Managers daily to communicate work tickets and any other details.
COLLABORATION2
Night Area Managers communicate the work that needs to be completed to supervisors/leads at your building. Supervisors/leads are responsible for ensuring completion.
WORK SCHEDULING 3
Quality Assurance Process:
Start to Finish
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 12
THE CCS FACILITY SERVICES DIFFERENCE
Night Area Managers often visit the building in person to inspect proper completion. CCS encourages taking before and after photos of all work ticket items.
CONFIRM WORK IS COMPLETE4
Night Area Managers send completion notes to Night Communications Manager to be logged in WinTeam work ticketing system and closed.
DOCUMENT TICKET COMPLETION5
The Night Communications Managers works from 9pm to 5am compiling completion notes from the work tickets written that day. At the end of his/her shift, an electronic communication log is compiled and emailed to all Account Managers, VPs and General Managers.
NIGHTTIME COMMUNICATIONS MANAGER REVIEW6
Account Managers communicate completion notes and send photos to the property manager making the original request. CCS ensures communication prior to the start of each workday so that managers can close communication with tenants, if need be.
CONFIRM COMPLETION7
Quality Assurance Process:
Start to Finish
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 13
Workplan to Cover City of Rialto’s
Scope of Work
SITE DESCRIPTION DAILY TASKS PER RFP
PGS 10-19 WEEKLY TASKS
CIVIC CENTER - CITY CLERK'S OFFICE MTWTF
CIVIC CENTER - DEVELOPMENT SERVICES MTWTF
CIVIC CENTER - CITY HALL MTWTF X
CIVIC CENTER – FINANCE MTWTF
COMMUNITY CENTER MTWTFSS
FLEET OFFICE & BREAKROOM MTWTF
HR and M&F OFFICES MTWTF
METROLINK STATION MTWTFSS X
POLICE DEPARTMENTS MTWTFSS
X
Restricted Offices:
2x/week with supervision
POLICE DEPARTMENT ANNEX 2x/week with
supervision
PUBLIC WORKS MTWTF
RIALTO NETWORK
SENIOR CENTER MTWTFSS
FIRE STATIONS X
JACK SIMONSON CENTER MTWTFSS
POLICE PROPERTY WAREHOUSE
PURCHASING DIVISION MTWTF
RESOURCE CENTER MTWTF
FIRE ADMINISTRATION MTWTF
CIVIC CENTER NORTH ANNEX STATIC FREE
MTWTF
STATIC FREE
X
CHILDCARE SITES MTWTF
THE CCS FACILITY SERVICES DIFFERENCE
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 14
Routing to Cover City of Rialto’s
Scope of Work
THE CCS FACILITY SERVICES DIFFERENCE
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 15
THE CCS FACILITY SERVICES DIFFERENCE
Property Locations & Square Footage
Address Occupancy Site Description Sq Feet
290 W. RIALTO WEST BUILDING CIVIC CENTER - CITY CLERK'S OFFICE 2,698 150 S. PALM NORTH BUILDING CIVIC CENTER - DEVELOPMENT SERVICES 3,880 150 S. PALM CENTER BUILDING CIVIC CENTER- CITY HALL 3,330 150 S. PALM SOUTH BUILDING CIVIC CENTER- FINANCE 4,212
214 N. PALM 100 WING - COMMUNITY CENTER COMMUNITY CENTER 4,095 214 N. PALM 200 WING - COMMUNITY CENTER COMMUNITY CENTER 3,600 214 N. PALM 300 WING - COMMUNITY CENTER COMMUNITY CENTER 3,615 214 N. PALM 400 WING - COMMUNITY CENTER COMMUNITY CENTER 3,615 214 N. PALM 500 WING - COMMUNITY CENTER COMMUNITY CENTER 3,615 1451 N. LINDEN FIRE DEPT FIRE ENGINE BUILDING 2,400
247 S. WILLOW FLEET OFFICE & BREAKROOM FLEET OFFICE & BREAKROOM 2,000 245 S. WILLOW FLEET RESTROOM FLEET RESTROOM 3,195
246 S. WILLOW HR & M&F OFFICES HR & M&F OFFICES 5,729
251 S. WILLOW I.T.S. I.T.S. 3,910
251 W. FIRST LIBRARY LIBRARY Removed per answer 14.1 and
6.5 0
261 S PALM AVE METROLINK STATION METROLINK STATION 5,000 150 E. SAN BERNARDINO MULTI PURPOSE BUILDING PLAYHOUSE Removed per answer 14.1 and
6.5 0
128 N. WILLOW POLICE DEPARTMENT POLICE DEPARTMENT 16,000 128 N. WILLOW POLICE MODULE #1 - LOGISTIC
OFFICE POLICE DEPARTMENT 1,440
128 N. WILLOW POLICE MODULE #2 - DETECTIVE
OFFICE POLICE DEPARTMENT 2,700
128 N. WILLOW POLICE MODULE #3 - TRAFFIC
OFFICE POLICE DEPARTMENT 2,700
335 W. RIALTO PUBLIC WORKS PUBLIC WORKS 6,000
150 S PALM AVENUE MODULAR OFFICE RIALTO
NETWORK RIALTO NETWORK 720
1411 S RIVERSIDE AVENUE SENIOR CENTER SENIOR CENTER 17,693 131 S. WILLOW FIRE STATION FIRE STATION #201 11,200
1700 N. RIVERSIDE AVE FIRE STATION FIRE STATION #202 Removed per answer 14.1 and 6.5 0
1550 NORTH AYALA FIRE STATION FIRE STATION #203 Removed per answer 14.1 and 6.5 0
3288 N. ALDER FIRE STATION FIRE STATION #204 Removed per answer 14.1 and 6.5 0
1485 S. WILLOW AVE FIRE STATION FIRE STATION #205 Removed per answer 14.1 and 6.5 0
1243 S. RIVERSIDE COMMUNITY CENTER JACK SIMONSON CENTEER 16,300 429 WEST RIALTO AVE PROPERTY OFFICES POLICE PROPERTY WAREHOUSE 22,000 249 S. WILLOW OFFICE PURCHASING DIVISION 5,910
157,557
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 16
Services shall include the following utilizing GS-42 certified “green” chemicals, methods, and procedures and CRI- approved carpet and floor equipment to promote safer and healthier work environments.
Entrance and Main Lobby
Daily
• Wash both sides of entry doors
• Wipe fingerprints and smudges from all metal surfaces • Vacuum indoor and outdoor walk-off mats and carpets, spot clean as needed • Dust mop floor; remove gum, spills
• Wet mop floor
• Dust all horizontal surfaces
• Clean all ashtrays and sand urns, replacing sand as needed Weekly
• Wash door frames
• Dust high surfaces and ledges
• Spot clean and remove any marks on walls
• Dust and wipe down windowsills
Restrooms
Daily
• Clean, sanitize and polish all sinks and toilet fixtures, taking care to clean under edges of fixtures and to wipe clean all chrome-plated plumbing on fixtures; using germicidal detergent, all surfaces shall be left shining with no streaks
• Refill toilet paper, hand towels, liquid soap, and sanitary napkin containers; check to be sure all containers are in good working order
• Report any damaged dispensers to building management
• Clean and polish all mirrors, dispensers, ashtrays, countertops, and bright work Surfaces should be free from dust, dirt, and streaks
• Empty and sanitize all receptacles
• Sweep and wet mop floors using disinfectant cleaner
• Clean and sanitize both sides of toilet seat; leave the seat up when finished Weekly
• Fill floor drains with germicidal solution, filling p-trap to alleviate sewer gas smell • Dust all light fixtures and dust air vents
• Wash all partitions from top to bottom
Quarterly
• Strip and wax all VCT floors
Corridors and Elevator Lobbies
Daily
• Spot clean elevator doors and frames, call buttons, directional signage, stairwell doors, side light glass, and wall surfaces
• Vacuum carpet thoroughly, spot clean carpet; notify building management if stains cannot be removed • Clean, polish, and sanitize drinking fountains; be sure all metal is polished and free from scale • Dust and wipe down window mullions
Representative Janitorial Scope of Work
CCS Facility Services will follow City of Rialto’s exact cleaning specifications on pages 10-19.
B. Approach in Delivering Janitorial Services
THE CCS FACILITY SERVICES DIFFERENCE
CCS FACILITY SERVICES 17
THE CCS FACILITY SERVICES DIFFERENCE
Quality Control Program
A designated CCS Facility Services janitorial lead will be used the City of Rialto’s quality control checklist to ensure proper delivery of services on a daily basis.
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 18
1818
Poster Reinforcing
Appearance
Displayed in
Janitorial Closets
Our team is a reflection of your facility, and we take that very seriously.
Staff are clearly trained on dress code + we will work with clients on specific uniform requests.
Employee Uniforms:
• Day Staff
Work shirt with CCS logo
Work pants
Work jacket
• Night Staff
Apron/smock with CCS logo
Work pants
• Appearance Expectations
Non-slip, closed-toed shoes
Minimal jewelry
Tidy hair and facial hair
THE CCS FACILITY SERVICES DIFFERENCE
Professionalism in the
Workplace
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 19
Our retention strategy is to recognize, invest, promote from within, and always show that we care. The majority of our frontline supervisors and Account Managers came
from the field, so they know what customers value and
what staff need to be supported. From Employee of the
Month to On The Spot impromptu recognition, CCS honors
our incredible staff on a regular basis – and we love when our clients join us in the celebrations!
On the Spot Recognition
THE CCS FACILITY SERVICES DIFFERENCE
Employee of The Month Certificate
Scan here to watch some
of our employees being
recognized and sharing
what CCS means to them.
Helping our teammates thrive
is part of our promise to them.
We provide a service called
DailyPay, which gives
employees access to earned
wages the very next day,
instant transfers for times of
need, and tools for saving and
financial wellness.
Celebrating Exceptional Service
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 20
20 THE CCS FACILITY SERVICES DIFFERENCE
CCS Facility Services is committed to creating a workplace that is safe, healthy and injury-free. Our employees are our most valuable assets, and their safety and health is our first priority. Safety is essential to all business functions and is never compromised under any circumstance. Every employee has a responsibility to maintain a safe work environment by reporting hazards and working towards the prevention of accidents.
Every employee is crucial to the success of CCS. Safety is not a campaign or slogan - it is how we do business.
CCS makes all reasonable efforts to ensure the workplace is free of conditions which could lead to an accident or injury. We provide in-depth training, review our procedures, thoroughly investigate accidents and maintain the personal protective equipment.
Every CCS Facility Services employee can contribute to the collective safe work environment for everyone.
CCS provides the support and resources to all of our employees to reach our common goal of an injury- free workplace.
Injury & Illness Prevention Program
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 21
21 THE CCS FACILITY SERVICES DIFFERENCE
CCS provides an extensive in-house training
curriculum for all employees to broaden their
knowledge of safety standards and best
practices.
Each session includes:
• A safety training video presentation on a
specific industry-related topic
• Role playing on this subject
• Question and answer period
• Electronically documented safety sign-in
sheets
Accident Review Board
The Accident Review Board was formed as an
expansion of CCS’ Injury and Illness
Prevention Safety Program. This committee is
comprised of fellow employees and reviews:
• All accidents that occur and assess how
they occurred and what can be done to
prevent them from happening again
• Educate the injured employee and the on-
site supervisor on best practices or
accident avoidance related to the injury
incurred
• Provides feedback to the CCS safety
program for refinement of best practices
Monthly Safety Training
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 22
THE CCS FACILITY SERVICES DIFFERENCE
2222
22 Alert and rational behavior is required for the safe and adequate performance of job duties. Therefore, working after the apparent use of alcohol, a controlled substance, or abuse of any other substance is prohibited.
Furthermore, it is prohibited to have possession of, sale, distribution, transference of, or use of illegal drugs and alcoholic beverages during work. Showing up to work under the influence of alcohol and/or drugs and the handling of the substances are reasons for immediate termination. To smoke or chew tobacco is not allowed during the work hours. It is prohibited to sell any article, to bet, or distribute any information that is not in relation with work.
CCS’ drug testing procedures may vary depending on the state in which employees work. Employee handbooks also direct employees to see the state law addendum for state-specific details.
CCS FACILITY SERVICES
Policy on Alcohol and Drug Use
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 23
CCS FACILITY SERVICES 2323CCS FACILITY SERVICES
THE CCS FACILITY SERVICES DIFFERENCE
WE TAKE THE SAFETY OF YOUR
BUILDING VERY SERIOUSLY
CCS Facility Services utilizes InfoMart in order to ensure proper screening and vetting of employees. We know the importance of finding the best candidates and how that contributes to our success at customer sites. These background checks include, but are not limited to, social security verification, criminal record checks, drug testing, employment history, and motor vehicle record. The tests required are subject to change and are dependent upon the needs of the customer and the contract requirements.
In addition, CCS Facility Services fully complies with federal law via participation in the I-9 program. We employ a third party administrator to oversee this work, including electronic processing, to ensure that our I-9s are accurate, complete, and fully compliant with program requirements. This is accompanied by careful candidate interviews, background checks (customized to customer requirements), and reference checks. We are not presently subscribed to the optional federal E-Verify program.
Background Checks
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 24
Commercial facility flooring experiences
tremendous wear and tear, from staff
and visitor traffic to delivery equipment
and more. Your flooring is one of the first
things people encounter when they
enter the building, and perception of
unclean floors can color tenants’ and
visitors’ impressions of the overall
building. Routine floor care will save you
money down the line and help reinforce
the overall cleanliness of your facility.
Hard floor restoration and carpet care
require unique skills, which is why CCS
has a dedicated Carpet Cleaning & Floor
Care Division headed by an experienced
management team with a combined 250
years of experience.
Based on our customers’ unique needs,
we can provide:
• Carpet cleaning and deep cleaning
• Floor restoration
• Preventative maintenance
• Water restoration
CCS’ extensive expertise in the care and
maintenance of any type of flooring can
meet the needs of any commercial
facility: hardwood, tile, laminate, carpet,
or vinyl.
After each cleaning, a member of this
dedicated CCS team walks the building
before the next business day, carefully
inspecting the quality and completeness
of the carpet cleaning or floor
restoration.
Our investment in this program includes
certified Carpet Cleaning Technicians
through the IICRC.
WITH PROPER
PREVENTATIVE
MAINTENANCE,
FACILITIES CAN
DOUBLE THE
LIFESPAN OF
FLOOR & CARPETS
THE CCS FACILITY SERVICES DIFFERENCE
24CCS FACILITY SERVICES
Dedicated Floor
Care Program
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 25
CCS FACILITY SERVICES 25
Transitions
Seamless
CCS FACILITY SERVICES 26
Changing contractors can be hard but CCS Facility Services makes it easy on you.
We commit the time, effort and resources needed to understand your needs and orchestrate a seamless transition.
We prepare for the worst to accomplish the best: always planning for the possibility of incumbent employees leaving – always assigning additional supervision to offset unfamiliarity – always positioning reserve staff to address the unexpected. This is driven by our commitment to service and made possible by our unique depth of local resources.
DEDICATED
TRANSITION
TEAM
2 4
Review administrative
items/details:
• Finalize pricing
• Contract preparation
• Certificate of
insurance
requirements
• Billing information
• Emergency contact
information
Schedule facility
walkthrough with
CCS Transition Team
CCS Transition Team
meets with facility
operational team to
finalize transition
detail:
• Overall staffing and
shifts, schedules
• Transition plan
• Key/access card
set-up
• Delivery instructions
to the facility
Day Service Manager
greets Day Porters &
Night Area Manager
greets nighttime staff
• Go over facility,
day/night
procedure,
equipment, and
supplies
Validate that
equipment
stored/stocked in
right places
Additional
equipment/supply
delivery if needed
1 3
CCS Transition Team
tours facility
Documents needs
and develops full
work plan:
• Special tenant
requirements
• Areas not to clean
• Secured areas
• Alarm systems
Orders needed
supplies
Assembles
job-site team
Making the Transition
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 27
Initial Checklist Assignment
JOB NAME:
ACCOUNT MANAGER:
NIGHT MANAGER:
DAY MANAGER:
JOB #:
START DATE:
TASK
ASSIGNED
PERSON:
DATE OF
COMPLETION: NOTES:
Schedule internal meeting with transition team to review plan and assign duties/tasks
Review rent roll / square footage report for work plan purposes Develop & customize consumable supply order sheet with correct products and established par levels
Meet with distributor (Waxie) to discuss logistics of the start up:
delivery instructions, supply/equipment order, consumbale supplies Create tenant diary / hot button list based on information collected during building walk through
Assign account manager, day porter manager, nighttime manager and senior night manager
Develop day porter schedules
Develop work plan
Layout key ring / access card set ups for each worker
Determine nightly budget
Confirm which nighttime and daytime workers will be staying from their current company
Confirm how many additional nighttime and daytime staff we need to recruit
Finalize staffing and assignment/team
Finalize worker, supervisor and day porter shift days and times Review special hiring requirements - background, drug test, physical, etc.
Set up communication for Team Time - land lines, cell phone Obtain building access cards, keys to janitorial office Develop customized hard tile floor care sheet with type of flooring, location and size from information obtained on building walk- through
Update daily snapshot report
Obtain current day porter uniform sizes & order uniforms Confirm date and time that supplies/equipment can be delivered to the building
New employee files and applications
Order equipment/supplies/vehicles/cell phones
Coordinate OJT for day staff and night staff
Delivery and distribution of supplies and equipment to the building.
Schedule day porter interviews
Transition Plan Checklist
B. Approach in Delivering Janitorial Services
CCS FACILITY SERVICES 28
CCS FACILITY SERVICES 28
CCS Facility Services:
A Company Built to Serve
CCS FACILITY SERVICES 29
THE CCS FACILITY SERVICES DIFFERENCE
Providing Janitorial and Facility Engineering Services across the Greater Orange County and Inland Empire Regions
Address: 1920 Archibald Ave, Suite A, Ontario, CA 91761 Local Professional Affiliations
Janitorial and Flooring Services Offered:
• Carpet Cleaning
• Cleanroom Services
• Construction Cleanup
• Day & Night Janitorial
• Emergency Water Restoration
• Exterior Power Washing
• General Maintenance
• Hard Floor Maintenance
• Pressure Washing
• Special Event Set Up & Cleaning
• Upholstery Cleaning
• Window Cleaning
Facility Engineering Services Offered:
• Budgeting / Capital Expense Planning
• CMMS Programming and Management
• Construction Project Management
• Energy Benchmarking
• Equipment Records Data
• HVAC Maintenance & Optimization
• Local & Federal Compliance
• Machinery Repair
• Plumbing
• Preventative Maintenance
• Tenant Services
• Utilities End User Management
CCS FACILITY SERVICES 29
CCS Facility Services,
Orange County/Inland Empire Branch
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 30
30 CCS Facility Services employs thousands of people across the country, which ensures that our team has the bandwidth and reliability needed to scale and cover every assignment, every day.
We enjoy significant market positions in major markets across eight states. Our team of more than 5,000 field staff are led by a management ownership group with a proven operational background in the commercial janitorial industry.
CCS Facility Services has a professional team of local managers serving our customers in the following states:
• Albuquerque, NM
• Denver, CO
• Fresno, CA
• Inland Empire, CA
• Las Vegas, NV
• Los Angeles, CA
• Milwaukee, WI
• Northeastern MS
• Orange County, CA
• Phoenix, AZ
• San Diego, CA
• Seattle, WA
NATIONAL SCALE.
LOCAL RESPONSE.
CCS Scope and Geographic Footprint
PROSPER”S NAME: CCS FACILITY SERVICES
TYPE OF FIRM: CORPORATION
TELEPHONE NUMBER: (949) 261-1234
CONTACTS : Kim Cody / Cameron Hall
EMAIL:
[email protected] / [email protected]
CONTRACTUAL AUTHORITY: Cameron Hall, Senior Vice President, West Coast Region C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 31
CCS Facility Services
Senior Management Biographies
TROY COKER
Chief Executive
Officer & President
Troy Coker founded CCS in 1988, driven by the desire to provide more professionalism to janitorial services. Troy provides strategic direction for all aspects of the company, utilizing his “ground-up” knowledge and expertise to lead the company’s continued growth. He leads the senior management team as CCS continues to accomplish strategic and long-term objectives.
Prior to the start of his career, Troy earned his Bachelor’s in Business Administration with majors in Finance and Marketing from the University of Colorado.
TODD VANOPDORP
Chief Operating
Officer
Joining CCS in 2004, Todd is involved with all aspects of the business throughout the company with a primary focus on operations and business development. Todd has spent more than 30 years of his career in various management and
leadership positions providing janitorial and private security services to the commercial real estate industry. Prior to his career, Todd earned a Bachelor of Science from Western
Illinois University.
ROB CARLSON
Chief Financial
Officer
A seasoned professional with more than 25 years of financial and operating experience, Rob has deep experience in M&A and capital raises. Prior to joining CCS in 2023, Rob served as CFO at the large global manufacturing companies SHAPE Technologies and CoorsTek. Rob holds a master’s degree in Business
Administration from the University of Chicago and a bachelor’s degree in Mechanical Engineering from the Colorado School of Mines. Rob is also a Licensed Professional Engineer in the state of Colorado.
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 32
CCS Facility Services is a privately held corporation, and as such, we would like to keep our financial information as confidential as possible. CCS Facility Services has a long-standing history as a very stable and financially healthy company that is well capitalized and continuously invests in our employees, equipment, technology, and infrastructure. With an average 97% customer retention rate, CCS enjoys a very stable business base and continues to grow organically year after year.
We would not need to borrow or bring in any financial partners to finance the equipment and have the working capital necessary to perform this contract. We utilize our resources to:
• Provide the newest and most effective equipment upon contract starts • Perform necessary maintenance to capital equipment or replace once the useful life is met • Create incentive bonus programs for supervisors and managers to promote safety, quality, and proactive communication
• Provide support to our in-building teams in the form of training programs, new uniforms, proper protective equipment, and educational resources
CCS Facility Services has never filed for bankruptcy and does not foresee any legal or financial circumstances that would affect our performance within your facilities. A letter from an independent auditor assuring our financial stability can be provided upon request.
Below is an estimate of our sales for the last three (3) years:
Estimated Sales (in millions):
2020: $145
2021: $174
2022: $217
Financial Stability
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 33
THE CCS FACILITY SERVICES DIFFERENCE
City of Fullerton
(Janitorial & Porters)
Bill Roseberry
Facilities and Sewer Divisions Manager
(714) 738-6373
[email protected]
City of Rancho Cucamonga
(Janitorial & Porters)
Neil Plumber
Facilities Superintendent
City of Rancho Cucamonga
[email protected]
OmniTrans
(Janitorial & Porters)
John Gensel
Facility Manager
1700 West Fifth Street, San Bernardino, CA 92411
(909) 379-7175
[email protected]
Similar Products & Services
$840,000
$761,000
$300,000
Significant Transactional Events
CCS Facility Services has always had the ability to complete contracts and holds itself in a strong financial position. We demonstrate controlled growth through acquisitions and expansions, most recently into Wisconsin and New Mexico, and we are committed to continued growth of business.
CCS Facility Services in Orange County/Inland Empire has been in business for 35 years and have maintained annual contracts of this size with an annual customer renewal rate of greater than 98%.
Our employees and our best-in-business communication structure are the keys to our success. We look forward to your review of our best-in-class communication structure and supervision that illustrates how we would successfully handle this contract to support the City of Rialto per the scope in RFP #24-009.
Statement of Service Confidence
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 34
THE CCS FACILITY SERVICES DIFFERENCE
City of San Marcos
Daniel Garcia
Facilities Maintenance Supervisor
201 Mata Way, San Marcos, CA 92069
(760) 752-7550 x3346
dgarcia@
san-marcos.net
City of Fullerton
Bill Roseberry
Facilities and Sewer Divisions Manager
(714) 738-6373
billr@city
ofFullerton.com
City of Rancho Cucamonga
Neil Plumber
Facilities Superintendent
City of Rancho Cucamonga
[email protected]
OmniTrans
John Gensel
Facility Manager
1700 West Fifth Street, San Bernardino, CA 92411
(909) 379-7175
[email protected]
Customer References
City of La Mesa
Scott Munzenmaier
Purchasing Officer
8130 Allison Avenue, La Mesa, CA 91942
(619) 667-1113
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 35
3535CCS FACILITY SERVICES
THE CCS FACILITY SERVICES DIFFERENCE
Scan here to learn more about
CCS’ Corporate Citizenship
program.
There is no CCS Facility Services without the tremendous commitment of our staff, and we are committed to providing the best all-around experience for staff to feel supported, especially our frontline teammates.
We retain field staff on average well over a year, which is at least 2 times better than the industry average. That number is several times higher for critical positions, including day porters, leads, supervisors, floor techs.
Key administrative and managerial positions is higher still, approaching a decade of service for these employees. More than 80% of leadership positions, from building leads and up, were promoted from within the company.
CCS Facility Services employees not only stay longer, but they overwhelmingly recommend the business as a great place to work. We benefit from employee recommendations every day.
CCS is proud of our turnover rate relative to the entire industry, but we can always do better. Our Corporate Citizenship / ESG goals around turnover include:
• Reduce overall turnover by 10% by the year 2025
• Grow our rate of internal promotion of 80% or higher
92%
of CCS employees
would recommend
CCS as a great
place to work
CCS Employee Satisfaction
Survey 2022
Celebrating Exceptional Service
C. CCS Facility Services’ Qualifications
CCS FACILITY SERVICES 36
THE CCS FACILITY SERVICES DIFFERENCE
In the event of water leaks and flooding, CCS Facility Services’ dedicated team of carpet and flooring professionals is well equipped to efficiently and quickly address the problem. With access as a contractor to properties we serve, we are often aware of – and responding to – the problem before anyone else.
Drying equipment
includes:
• Fans
• Air movers
• Air scrubbers
• Ozone machines
• Wall drying procedures/
equipment
• Dehumidifiers
Our emergency response services and
equipment include:
• Restorative standalone carpet cleaning
• Truck-mounted hot water extraction
• Portable hot water extraction unit
• Emergency response extraction and
clean up
• Power washing equipment
• Hot water pressure washer
TYPICAL RESPONSE TIME IS UNDER 1 HOUR,
AVAILABLE ON A 24/7 BASIS
36CCS FACILITY SERVICES
Emergency Response
Capabilities
D. CCS Facility Services’ Resources & References
CCS FACILITY SERVICES 37
THE CCS FACILITY SERVICES DIFFERENCE
CCS’ customer service program embodies a team approach. Between robust local infrastructure in each market to our technology tools for communicating your team’s needs to our assigned team members, we ensure everyone is on the same page to get the job done. These positions coordinate and execute work as an integrated unit, using a communication and work ticket system that leads the industry. An overview of this is provided throughout this proposal.
CCS Resources Supporting
City of Rialto’s Portfolio
TITLE ROLE DESCRIPTION
General Manager /
Senior Vice President
Responsible for branch operations. Supports Account Managers, Day Service Managers, and Night Area Managers to ensure effective coordination and execution of service delivery, including escalation.
Also active in quality assurance and customer satisfaction Senior Account Managers / Account
Managers
Primary point of contact between CCS Facility Services and the customer for all communications, including emergency situations Senior Day Service Managers /
Day Service Managers
Oversee Day Porter staff as well as primary trainers for all day staff and day cleaning services
Senior Night Area Managers Oversee and manage a set of Night Area Managers to support work with nighttime staff
Night Area Managers Seasoned managers who inspect each building nightly to ensure contract compliance, execution of special tasks, etc.
Nighttime Leads / Supervisors Oversees nighttime general cleaners, assists in ensuring proper completion of all duties and work tickets
Lead Day Porters Oversees day porters as a working leader; assists with training and quality control
Building Supervisors Dedicated person per facility who actively manage CCS building staff Building Staff Team of frontline staff dedicated to the property who perform routine day and/or nighttime operations
Daytime Communications Manager
Daytime communications hub for day service team to enter and execute work tickets; communicates overnight tickets identified during the day to incoming nightshift
Nighttime Communications Manager
Nighttime communications hub for night service team to execute and verify completion of work tickets. Generates reports for the Account Managers to communicate and close the loop with customers Branch Support Staff Off-site employees who perform administrative support for frontline staff, including HR and Recruitment
Carpet & Hard Floor Specialists Specially trained and equipped personnel who will perform all non- routine, interim, and restorative carpet and hard floor care Backup Staff / Floaters
In times of labor shortage or emergency needs, dedicated pool of “floater” employees who can fill in on short notice to ensure uninterrupted service
D. CCS Facility Services’ Resources & References
CCS FACILITY SERVICES 38
THE CCS FACILITY SERVICES DIFFERENCE
The CCS Facility Services branch infrastructure is designed to support the field that supports our customers. That’s why the customer is at the top. All company roles are charged with ensuring that our customers’ full scopes of service are met with excellence.
When it’s time to work, your CCS team is on-the-job and ready to go. Our supervisors are in the field during all shifts, providing quality assurance and job-specific feedback. In fact, our hardwired QA protocol includes:
• Creating scope of work checklists, from space-specific protocols to preparing for VIP visitors
• Define quality standards for each item
• Document needs through work ticketing system
• Report back as needs are addressed
• See results instantly and resolve deficiencies
CCS Facility
Services can
support additional
city needs with one
week lead time
Organization Chart Structured to
Support Customers
D. CCS Facility Services’ Resources & References
CCS FACILITY SERVICES 39
THE CCS FACILITY SERVICES DIFFERENCE
CCS in Service: The Team Approach
The CCS Facility Services Support Team for City of Rialto As Senior Vice President, Cameron oversees strategic and operational leadership throughout California and Washington state. She previously served as Vice President of CCS' Orange County/Inland Empire region, driving overarching growth and a passion for incredible service for both customers and employees. Prior to joining CCS in 2013, Cameron spent five years in commercial real estate where she oversaw 750,000-plus square feet of commercial and industrial properties. Cameron earned a Bachelor’s degree in Business Administration from Chapman University and earned her JD from Western State College of Law.
CAMERON HALL
Senior Vice President, West Coast
Sebastian establishes and maintains effective lines of communications with clients and facilities’ personnel to ensure their needs and requirements are being satisfied. Additionally, he conducts quality walks with our customers, takes on special requests, and ensures that all requests and tasks are completed to our customers’ satisfaction.
SEBASTIAN PEDREIRA
General Manager
MELISSA CEVALLOS
Account Manager
Melissa joined CCS Facility Services in 2023 after a nearly decade-long career in facility services. As an Account Manager, Melissa’s role is as the day-to-day primary contact for her customers, ensuring that all needs are understood and responded to quickly. Her passion for helping others and problem solving make her a critical part of the team.
OMAR ROSALES
Day Service Manager
Omar joined the CCS Facility Services team in 2021 as a utility porter at Edwards Lifesciences. He became a go-to teammate quickly and was promoted to Day Service Manager in early 2022. Omar enjoys being a source of support for his team in order to deliver the best possible service for his customers.
Ericka joined CCS Facility Services in early 2023 as a Night Area Manager, a critical role supporting a large team of frontline staff. Ericka takes on every project head-on and enjoys finding solutions for customers and her team.
ERICKA MUNOZ
Night Area Manager
Lead Janitor & Janitors to be provided upon receipt of signed contract D. CCS Facility Services’ Resources & References
CCS FACILITY SERVICES 40
CCS FACILITY SERVICES 40
Additional
Information &
Addendums
CCS FACILITY SERVICES 41
41 CCS Facility Services invests in comprehensive coverage via trusted and respected underwriters.
We will always provide proof of that coverage to our customers.
Sample Certificate of Insurance
Additional Information & Addendums
RFP #24-009
Attachment “A”
ATTACHMENT “A”
REQUEST FOR PROPOSAL #24-009
Janitorial Services
SIGNATURE
AUTHORIZATION
PROPOSER: _
A. I hereby c
ertify that I have the authority to submit this Proposal to the City of Rialto for the above listed individual or com pany. I certify that I have the authority to bind myself/ this company in a contract should I be successful in my proposal.
____________________________________
SIGNATURE
B. The followi
ng information relates to the legal contractor listed above, whether an individual or a company. Place check marks as appropriate:
1. If succ
essful, the contract language should refer to me/my company as:
____ An indivi
dual;
____ A partne rship, Partners’ names:
____ A company; (registered in ________)
X A corporation; (incorporated in 1988)
2. My tax
identification number is: __________________________
ADDENDA ACKNOWLEDGMENT:
Acknowl
edgment of Receipt of any Addenda issued by the City for this RFP is required by including t he acknowledgment with your proposal. Failure to acknowledge the Addenda issued may result in your proposal being deemed non-responsive.
In the space prov
ided below, please acknowledge receipt of each Addenda:
Addendum(s) # ______
_________ is/are hereby acknowledged.
The “Small Business Concerns Information” sheet shall be included as part of Attachment “A”.
CCS Orange County Inc. dba CCS Facility Services
5 901037691
RFP #24-009
Attach
ment “A”
Attachment “A” – Small Business Concerns Information
The Proposer shall furnish the following information. Additional sheets may be attached, if necessary. (1) Name: _________________________________ _______________________________ (2) Address: ________________________________________________________________ (3) Phone No.: _ _____________________________Fax No.: ___________________________ (4) E-Mail: ________________________________________________________________ (5) Type of Firm: (Check all that apply)
______ Individual ______ Partnership
______ Minority Business Enterprise (MBE)
______ Small Disadvantaged Business (SDB)
______ Disabled Veteran Owned Business
_X__ Corporation
______ Women Business Enterprise (WBE)
______ Veteran Owned Business
______ Other
(6) Business Li
cense: _____Yes _____No License Number: ___________________________ (7) Tax Identification Number: _____________________________________________________ (8) Names and Titles of corporate members of the firm:
____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ (9) Three (3) projects of this type recently completed:
Type of project: ________________________________________________________________ Contract Amount: _________________________ Date Completed: _______________________ Owner: _________________________________ Phone: _______________________________ Type of project: ________________________________________________________________ Contract Amount: _________________________ Date Completed: _______________________ Owner: _________________________________ Phone: _______________________________ Type of project: ________________________________________________________________ Contract Amount: _________________________ Date Completed: _______________________ Owner: _________________________________ Phone: _______________________________
CCS FACILITY SERVICES
3001 Redhill Avenue, Bld. #6-220, Costa Mesa, CA 92626
949-261-1234
n/a
[email protected]
x
JS-LR-0000-16466
901037691
Troy Coker
, CEO & President
Todd VanOpdorp, COO
City of Rancho Cucamonga
$761,000.00
Current
[email protected]
Neil Plummer
City of Fullerton
$840,000.00
Current
Bill Roseberry
714-738-6373
OmniTrans
909-379-7175
John Gensel
Current
2nd October 23
RFP
#24-009
Attachment “C”
ATTACHMENT “C”
REQUEST FOR PROPOSAL #24-009
Janitorial Services
CONF
LICT DISCLOSURE FORM
Cameron Hall
Senior Vice President
10-2-23
none none none
RF
P #24-009
Attachment “C”
ATTACHMENT “C”
CONFLICT DISCLOSURE FORM
RF
P #24-009
Attachment “C”
AT
TACHMENT “C”
CONFLICT DISCLOSURE FORM
RFP
#24-009
Attachment “D”
ATT
ACHMENT “D”
REQUEST FOR PROPOSAL #24-009
Janitorial Services
DEBARM
ENT AND SUSPENSION CERTIFICATION
The Consultant, under penalty of perjury, cer tifies that, except as noted below, he/she or any other person associated therewith in the capacity of owner, partner, director, officer, and manager:
• Is not currently under suspension, debarment, voluntary exclusion, o r dete rmination of ineligibility by any federal agency;
• Has not been suspended, debarred, voluntarily excluded or determined ineligible by any federal agency within the past 3 years;
• Does not have a proposed debarment pending; and
• Has not been indicted, c onvicted, or had a civil judgment rende red against it by a court of competent jurisdiction in any matter involving fraud or official misconduct within the past 3 years.
If there are any exceptions to this certification, insert the exceptions in the following space.
Exceptions will not nece ssarily result in denial of award but will be considered in determining Proposer responsibility. For any exception noted above, indicate below to whom it applies, initiat ing agency, and dates of action.
Notes: Providing false information may result in criminal prosecution or administrative sanctions.
Consultant
Name: Cameron Hall
(Date)
(Name & Title)
(Signature)
Cameron Hall, Senior Vice President
10-2-23
RFP
#24-009
Attachment “E”
ATTACHMENT “E”
REQUEST FOR PROPOSAL #24-009
Janitorial Services
NON
-DISCRIMINATION CERTIFICATION
In connection with its performance under this Agreement, the Consultant hereby certifies that it shall not discriminate in its employment with regard to age, handicap, race, color, religion, gender, gender identity, sex, sexual orien tation, or national origin; tha t it is in compliance with all federal, state, local directives, and executive orders regarding non- discrimination in employment; and that it agrees to demonstrate positively and aggres sively the principle of equal employment opportunity i n employment.
We agr
ee specifically:
1. To es
tablish or observe employment policies which affirmatively promote opportunities for minority persons at all job levels.
2. To c
ommunicate this policy to all persons concerned, including all company employees, outside recruiting services, especially those serving minority communities, and to the minority communities at large.
3. To t
ake affirmative steps to hire minority employees within the company.
Consultant Name:
(Date) (Signature)
(Name & Title)
Attached herewith is a copy of the Consultant’s currently adopted equal opportunit y employment program.
CCS Facility Services
10-2-23
Cameron Hall, Senior Vice President
RFP #23-009
Attachment “F”
AT
TACHMENT “F”
REQUEST FOR PROPOSAL #24-009
Janitorial Services
LO
CAL BUSINESS PREFERENCE FORM
I ce
rtify that the following bus iness I represent is submitting a proposal as a “Qualified Local Business” in accordance with Chapter 2.47 of the Rialto Municipal Code and satisfies the following criteria:
(1) It h
as maintained an office, place of business or distribut ion point within the c ity for a period of one year preceding the date upon which the proposal submitted herewith is required to be submitted to the city.
(2) I
t has secured all licenses and permits necessary to conduct business in the city and it has paid all fees and taxes imposed by the city. (3) I
t meets all other qualifications required to perform the contract for which its bid has been submitted.
I her eby request a 5-p oint bonus to the evaluation scor e in ac cordance with the RFP Documents. I make this certif ication with the full knowledge that I personally, and the following business I represent, may be s ubject to penalties and remedies pursuant to S ection 2.47.070 of the Rialto Municipal Code for misrepresentation as a Qualified Local Busines s, including, but not limited to, a restriction from submitting any future proposal and award of a contract for a period of three (3) years.
Company Name: CCS. ORANGE COUNTY JANITORIAL INC. DBA CCS.FACILITY SERVICES Address: 1920 ARCHIBALD, SUITE A, ONTARIO, CA 91761
Type of Products or Services: JANITORIAL
Business License Number: JS-LR-000016466
Phone Number (949)261-1234
Owner’s Name: TROY COKER, CEO & PRESIDENT, TODD VANOPDORP, COO Total number of employees: 5500 Total number of employees that reside in the City _10_ Attached herewith is a copy of our City of Rialto Business License. ______
___________________________
Signature
Cameron Hall, Senior Vice President
Printed Name / Title