Utility Commission Report
May 2024
Reporting period March 2024
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATING REPORT
Reporting Period:
March 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 5 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-CIS Customer Accounts Receivable Aging ............................................................ 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of 80%.
Out of 1,435 inbound calls answered, 1,148 were answered within the first 30 seconds.
Water consumption has increased by 11.0% when compared against previous month.
When compared against last year, consumption has increased by 20.2%. This fluctuation is attributed to the seasonal change and number of days between the billings. Aside from monthly fluctuations, year over year consumption continues to shows lower consumption due to ratepayers’ conservation efforts and higher than normal rainfall.
Sewer revenue has decreased by less than 3.8% compared to the prior month and increased by 5.6% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 80% with 1,148 out of 1,435 being answered within the first 30 seconds. Overall average wait time was forty-two (42) seconds.
III. AUTOMATED SERVICES
About 11,594 or 52.2% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 47.9% have chosen the e-bill option. This e-bill participation is 9.1% increase from March of the prior year.
89.8%85.9%60.6%61.8%61.2%70.7%79.5%79.0%78.6%88.7%80.1%81.3%80.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%05001,0001,5002,0002,500Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24Answer in 30 Sec1,094 989 1,634 1,354 1,319 1,399 1,090 1,243 1,167 1,182 1,286 1,128 1,148Calls Answered1,217 1,084 2,321 1,864 1,702 1,759 1,416 1,579 1,484 1,335 1,595 1,386 1,435Service Level89.8% 85.9% 60.6% 61.8% 61.2% 70.7% 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0%Call Center PerformanceAnswer in 30 SecCalls AnsweredService Level Mar-23Apr-23May-23Jun-23Aug-23Sep-23Oct-23Nov-23Dec-23Jan-24Feb-24Mar-24Number of Bills 21,844 21,942 21,917 21,934 21,990 22,015 22,062 22,106 22,161 22,204 22,246 22,202Number of Bill Adjustments (during billing) 13 17 11 12 8 1 8 9 5 15 18 10Automated Over the Phone Payments 2,746 2,267 2,901 2,792 2,770 2,770 2,809 2,597 2,340 2,700 2,539 2,539Online Payment 8,369 6,874 9,261 8,471 8,652 7,169 9,615 8,624 7,466 10,027 8,553 7,756E-bill Participants 5,077 5,104 5,071 5,114 5,186 5,205 5,383 5,896 5,451 5,497 5,534 5,564Auto Pay Participants (New Portal) 3,637 3,668 3,697 3,735 3,818 3,841 3,863 3,896 3,927 3,984 4,007 4,054PayNearMe 166 127 144 147 134 116 122 134 107 128 100 115
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 11.0% when compared against previous month.
When compared against last year, consumption has increased by 20.2%. This fluctuation is attributed to the seasonal change and number of days between the billings.
Aside from monthly fluctuations, year over year consumption continues to shows lower consumption due to ratepayers’ conservation efforts and higher than normal rainfall.
Commercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.
January Feburary March April May June July AugustSeptemberOctober November December2022Water241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,7862023 Water228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,0122024 Water206,431 180,655 200,494050,000100,000150,000200,000250,000300,000350,000400,000450,000HCFBilled Consumption Yearly Comparison Water January February March April May June July August September October November December2022 Sewer59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,4352023 Sewer58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,1312024 Sewer55,865 50,136 60,877010,00020,00030,00040,00050,00060,00070,00080,000HCF (hundred cubic feet)Billed Consumption Yearly Comparison Sewer (Commercial Only)
5 B. Billing
A total of 22,202 bills were mailed or sent out electronically in March. Billing accuracy was 99.95% with ten (10) requiring adjustments.
V. REVENUE & AGING
A. Revenue
Water revenue has increased by 3.4% when compared against the prior month and increased 8.3% when compared against previous year. Sewer revenue has increased by 3.8% compared to the prior month and increased by 5.6% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January Feburary March April May June July August September October November December2022 Water Sales$977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.02023 Water Sales$962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,3292024 Water Sales$912,498.0 $852,016.0 $881,079.0 $- $200,000.00 $400,000.00 $600,000.00 $800,000.00 $1,000,000.00 $1,200,000.00 $1,400,000.00 $1,600,000.00Dollars ($)Annual Water Sales Comparison January Feburary March April May June July August September October November December2022Sewer Sales$2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640.2023 Sewer Sales$2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801.2024 Sewer Sales$2,158,668. $2,147,783. $2,229,038.$1,000,000.00$1,200,000.00$1,400,000.00$1,600,000.00$1,800,000.00$2,000,000.00$2,200,000.00$2,400,000.00$2,600,000.00$2,800,000.00$3,000,000.00Dollars ($)Annual Sewer Sales
6 B. Aging
The total aging balance has decreased by 1.7%, see first table below. For balances >30-days only, water has decreased 32.8% and wastewater has decreased by 1.6%. This decrease in total aging balance is attributed to the timing of the report. A bill due date fell on the first day of this reporting cycle.
C. Bad Debt
17 (seven-teen) accounts were sent to collections for a total amount of $15,178.78.
These collections arise when renter or property owner move out without paying their bills.
$0.00$500,000.00$1,000,000.00$1,500,000.00$2,000,000.00$2,500,000.00$3,000,000.00$3,500,000.00$4,000,000.00$4,500,000.00Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24Aging Balances in Dollars ($) Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24Water$1,582,838 $1,774,054 $1,571,299 $1,510,370 $1,848,390 $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224 $1,512,983 $1,321,331Sewer$3,334,579 $3,914,988 $3,484,174 $3,364,071 $3,057,004 $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425 $3,169,474 $3,439,882Historical Aging Totals Water and Sewer $0$500$1,000$1,500$2,000$2,500Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24ThousandsMar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24Water$1,027,55 $1,014,93 $851,757 $789,227 $748,641 $791,539 $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369Sewer$1,955,41 $2,050,79 $1,952,47 $1,894,86 $1,185,39 $1,204,22 $1,283,61 $1,362,24 $1,528,01 $1,527,20 $1,544,32 $1,684,21 $1,657,30Aging Balances Over 30 Days Water and Sewer(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
411 service orders were initiated by the customer service team during the reporting month. Of this total, 84 service orders or 20.4% were due to occupant changes. 273 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Since the moratorium on disconnection for nonpayment ended in March 2023, payment trend is continuing to improve. This balance decreased again by 10% from the previous month. It is now at $840K. During the Covid-19, highest amount was $2.2M and prior to the Covid-19, typical delinquencies hovered around $500K.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in March 2024 is $3,574,000. Non-Rate Revenue is $118,000; Utility Revenue is $3,247,000 and Tax / Ambulance Revenue at $209,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in March 2024 and March 2023 are $204,000 and $232,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $5,000 in March 2024 and $6,000 in March 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino—County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
8 The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on March 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in March of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
9 F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method DescriptionTransaction CountMARCH 2024%Carrier DepositsCash deposits prepared per day for transport to US Bank21 120,479$ 3.34%Remote Check DepositsScanned batches of checks payments made at the customer service counter21 766,206 21.22%EBOX Batches of electronic customer payments posted to customer accounts at US Bank.21 259,896 7.20%PAYMENTUS - IVR / Paymentus / Walk-in Credit Card paymentCustomer payments by credit cards and ACH / eCheck payments through an Interactive Voice Response system using a touchtone phone.Payments originated from Merchant online service 11,052 1,533,849 42.49%Lockbox DepositsBatches of customer payments mailed in to US Bank's lockbox.21 917,840 25.42%Pay Near MeCash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores.108 12,038 0.33%Total Revenue per Bank3,610,308$ 100%Recon to RUA Recap:Adj detailed in RUA (35,846) Prior mo. CorrectionRUA increase in Cash3,574,462$ 10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 TOTAL %Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 122,777$ 148,645$ 126,852$ 120,479$ 1,210,272$ 3.83%Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 217,525 220,698 752,357 76,206 3,324,183$ 10.52%EBOX 278,811 386,279 294,477 350,069 333,897 272,493 362,406 301,727 259,896 2,840,055$ 8.99%Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 1,477,686 2,082,634 1,674,164 1,533,849 15,705,309$ 49.69%Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 1,023,558 1,243,631 884,739 917,840 8,395,116$ 26.56%Pay Near Me 13,525 18,023 14,053 15,200 17,703 12,413 17,721 11,455 12,038 132,133$ 0.42%Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 3,126,452$ 4,075,735$ 3,751,294$ 2,920,308$ 31,607,068$ 100.00%NSF (12,161) (18,606) (13,166) (12,549) (11,885) (6,868) (17,629) (13,082) (11,011) (116,958)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 3,119,584$ 4,058,107$ 3,738,212$ 2,909,297$ 31,490,110$ Mar 2024 Mar 2023 VarianceUUT Water 58,465$ 68,681$ (10,216)$ UUT Sewer 146,070 163,489 (17,419) Perchlorate - - - Ambulance 4,995 6,331 (1,335) Total209,531$ 238,501$ (28,971)$ Mar 2024 Mar 2023 VarianceNon-Rate / Extra Territorial Revenue117,745$ 359,631$ (241,886)$ Utility Revenue3,247,186$ 3,204,551$ 42,636$ Total3,364,931$ 3,564,182$ (199,250)$ 11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Feb 2024 TotalNon-Rate RevenueCell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 2,074 9,818 73,472 48,012 286,093 Interest Income - - - - - - - - - - NRR-FOG - - - - - - - - - - Extra Terr-Water - - - - - - - - - - Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 60,799 16,571 575,106 55,953 1,553,176 Abatement of Expenses - - - - - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 1,419 4,432 5,416 4,316 25,532 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 6,382 9,553 7,994 9,464 65,440 Miscellaneous Revenue - Sewer - - - - - - - 5,143 - 5,143 NSF - - - - - - - - - - DIF - Wastewater Connection - - - - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - - - - Sewer Cash Over/Short (1) (42) - 10 - - - - - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 70,674$ 40,373$ 667,131$ 117,745$ 1,935,351 Utility RevenueWater Penalty 2,454 1,972 437 703 449 388 454 420 507 7,785 Sewer Penalty 3,755 2,683 490 506 341 561 599 765 605 10,304 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - - - (150) - (2,424) Senior Disc - Water - - - - - - - - - - Senior Disc - Sewer - - - - - - - - - - Water Contract - - - - - - - - - - Water Deposits Paid - - - - - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 7,764 9,342 7,356 10,521 88,918 Hydrant Deposits 366 - - - - 821 324 259 360 2,130 Sewer Deposits Paid - - - - - - - - - - Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 9,112 13,267 11,487 10,671 99,231 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 850,980 1,201,880 888,255 1,071,875 9,771,787 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 1,946,226 2,510,821 2,055,169 1,955,807 18,961,653 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 20,216 7,678 925 196,713 575,154 Bad Debt Sewer - - - - - - - - - - Bad Debt Water - - - - - - - - - - Tax Roll - Sewer - - - - - - - 377 - 377 Collection Agency - Water 350 340 65 - - - 39 - 38 831 Collection Agency - Sewer - - 83 - - - 67 - 90 240 Collection Agency - Misc Water - - - - - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 2,836,069$ 3,744,471$ 2,964,863$ 3,247,186$ 29,515,986$ Total Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 2,906,742 3,784,844 3,631,994 3,364,931 31,451,337 Increase to Cash per CISAdjustments Required to GL CashFund 660-Sewer Fund 670-WaterTotal Cash Per GLAdjustments To Match RUA to BankCash/CC/Cks Deposit To BankMarch 20243,574,462 10,527 2,117,910 1,446,025 3,574,462 35,846 3,610,308 March 20233,802,683 13,428 2,639,282 1,149,973 3,802,683 41,439 3,844,122
12 L. Non-CIS Customer Accounts Receivable Aging
AT&T makes annual payment of cell tower rent.
Social Science Service (Cedar House) is on a payment plan, reducing outstanding balance by $8,200 each month.
City of Fontana is current with its obligations.
Colton Unified School District has no outstanding balance.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
San Bernardino Co Waste System Div. The customer directly remitted the payment to the City of Rialto. The City will reimburse RWS.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.
NameTotal as of 3/31/2024Current 31-60 days 61-90 days >90 daysAT&T - Easton 3,574$ 3,574 Social Science Service - Cedar House24,688 24,688 CITY OF FONTANA123,847 123,847 Colton Unified School District- - County of San Bernardino-CSA 70 BL - - Rialto BioEnergy Facilities76,983 10,750 66,233 Sprint-Nextel SBA 2012 TC Assets5,184 5,184 San Bernardino Co Waste System Div.316,784 316,784 SB Valley Mun Water District- - Vertical Bridge Holdco, LLC (CIG)23,138 23,138 Grand Total 574,197$ 138,170$ -$ -$ 436,027$
RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
March 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
A. Water Production Totals
Total water delivered into the Rialto system this month was 714.28 acre-feet. 484.53 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 133.48 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 96.27 acre-feet came from the OPRTP.
DATEChino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4ABOOSTER 6-9Cactus 1OPRTP 2TOTAL33/1/24 0.00 0.75 0.00 0.00 3.66 7.37 0.00 0.00 3.83 4.2419.853/2/24 0.00 0.39 0.00 0.00 2.96 7.29 0.00 0.00 6.73 4.1421.513/3/24 0.00 1.49 0.00 0.00 3.95 7.73 0.00 0.25 5.17 0.0018.593/4/24 0.00 5.88 0.00 0.00 4.72 6.76 0.00 1.22 4.55 0.6523.783/5/24 0.00 6.90 0.00 0.00 4.20 7.28 0.00 0.00 3.37 4.8126.563/6/24 0.00 0.47 0.00 0.00 4.42 7.81 0.00 0.00 3.79 3.3819.873/7/24 0.00 0.10 0.00 0.00 4.34 8.23 0.00 0.00 6.04 4.6523.363/8/24 0.00 1.26 0.00 0.00 4.62 7.63 0.00 0.00 4.36 4.5022.373/9/24 0.00 3.75 0.00 0.00 4.32 8.03 0.00 0.00 2.98 4.2623.343/10/24 0.00 3.28 0.00 0.00 4.42 7.81 0.00 0.37 2.82 2.6821.383/11/24 0.00 5.69 0.00 0.00 4.43 7.59 0.00 0.76 5.19 2.6426.303/12/24 0.00 5.51 0.00 0.00 4.20 7.92 0.00 0.00 3.70 0.0021.333/13/24 0.00 6.46 0.00 0.00 4.42 8.53 0.00 0.00 3.97 0.0023.383/14/24 0.00 0.00 0.00 0.00 4.28 7.81 0.00 0.00 4.34 3.7120.143/15/24 0.00 5.63 0.00 0.00 4.05 8.72 0.00 0.00 3.90 4.6026.903/16/24 0.00 0.57 0.00 0.00 4.71 7.62 0.00 0.00 5.42 4.6622.983/17/24 0.00 3.29 0.00 0.00 3.88 8.20 0.00 0.00 4.32 4.4824.173/18/24 0.00 4.09 0.00 0.00 4.88 7.99 0.00 0.00 5.16 0.5222.643/19/24 0.00 6.42 0.00 0.00 4.28 8.39 0.00 0.00 3.65 1.4024.143/20/24 0.00 4.66 0.00 0.00 4.60 7.85 0.44 0.28 4.20 0.0021.593/21/24 0.00 6.28 0.00 0.00 4.29 8.26 0.00 0.00 3.01 0.3022.143/22/24 0.00 5.52 0.00 0.00 4.56 7.97 0.00 0.00 2.87 4.2925.213/23/24 0.00 5.70 0.00 0.00 4.35 8.33 0.00 0.00 4.48 4.3327.193/24/24 0.00 2.55 0.00 0.00 4.54 7.72 0.00 0.28 2.18 4.8122.083/25/24 0.00 1.52 0.00 0.00 4.20 8.48 0.00 1.13 4.41 4.5224.263/26/24 0.00 4.62 0.00 0.00 4.72 7.81 0.00 0.00 5.12 4.2726.543/27/24 0.00 0.01 0.00 0.00 4.19 8.52 0.00 0.00 3.42 3.8519.993/28/24 0.00 0.88 0.00 0.00 4.66 7.70 0.04 0.00 4.73 5.2623.233/29/24 0.00 7.49 0.00 0.00 0.79 8.34 0.00 0.00 2.13 4.3223.073/30/24 0.00 6.22 0.00 0.00 0.40 7.80 0.00 0.00 3.86 5.0023.283/31/24 0.00 6.56 0.00 0.00 0.00 8.64 1.95 0.00 7.92 0.0023.12TOTAL0.00 113.94 0.00 0.00 122.04 246.12 2.43 4.29 131.62 96.27 714.28MIN0.00 0.00 0.00 0.00 0.00 6.76 0.00 0.00 2.13 0.00 18.59MAX0.00 7.49 0.00 0.00 4.88 8.72 1.95 1.22 7.92 5.26 27.19AVE0.00 3.68 0.00 0.00 3.94 7.94 0.08 0.14 4.25 3.11 23.04 MARCH 2024 DAILY PRODUCTION TOTALS IN ACRE FEETDelivered Via BLF Purchased 1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing.2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing.3 City 4A is not included in total. It has been accounted for in the Purchased total.
MARCH 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 3/1/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/2/24 0.00 0.00 0.00 0.00 1.36 0.00 0.00 0.00
3/3/24 0.00 0.00 1.13 0.00 0.74 0.25 0.00 0.00
3/4/24 0.00 0.00 3.34 0.00 0.00 1.22 0.00 0.00
3/5/24 0.00 0.00 0.85 0.00 0.00 0.00 0.00 0.00
3/6/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/7/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/8/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/9/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/10/24 0.00 0.00 0.78 0.00 0.00 0.37 0.00 0.00
3/11/24 0.00 0.00 2.94 0.00 0.00 0.76 0.00 0.00
3/12/24 0.00 0.00 1.68 0.00 0.00 0.00 0.00 0.00
3/13/24 0.00 0.00 1.91 0.00 0.00 0.00 0.00 0.00
3/14/24 0.00 0.00 1.38 0.00 0.00 0.00 0.00 0.00
3/15/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/16/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/17/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/18/24 0.00 0.00 1.38 0.00 0.00 0.00 0.00 0.00
3/19/24 0.00 0.00 1.67 0.00 0.00 0.00 0.00 0.00
3/20/24 0.00 0.00 2.53 0.00 0.00 0.28 0.00 0.00
3/21/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/22/24 0.00 0.00 4.84 0.00 0.00 0.00 0.00 0.00
3/23/24 0.00 0.00 0.17 0.00 0.00 0.00 0.00 0.00
3/24/24 0.00 0.00 0.00 0.00 0.00 0.28 0.00 0.00
3/25/24 0.00 0.00 0.00 0.00 0.00 1.13 0.00 0.00
3/26/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/27/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/28/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
3/29/24 0.00 0.00 1.45 0.00 0.00 0.00 0.00 0.00
3/30/24 0.00 0.00 3.42 0.00 0.00 0.00 0.00 0.00
3/31/24 0.00 0.00 0.00 0.00 2.37 0.00 0.00 0.00
TOTAL 0.00 0.00 29.47 0.00 4.47 4.29 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 4.84 0.00 2.37 1.22 0.00 0.00
AVE 0.00 0.00 0.95 0.00 0.14 0.14 0.00 0.00
B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Mar Apr May Jun Jul Aug Sept Oct Nov Dec Feb Mar Chino # 1 (580 ft)
In-active well 429' 423' 423' 425' 425' 425' 411' 418' 423' 416' 411' 411' 420' Chino # 2 (550 ft) 369' 369' 358' 367' 366' 367' 368' 369' 369' 344' 344' 345' 342' City # 1 (260 ft) 392' 256' 256' 247' 245' 247' 245' 247' 243' 247' 247' 247' 247' City # 2 (480 ft) 402' 288' 284' 251' 247' 238' 240' 212' 212' 212' 212' 210' 171' City # 3 (525 ft) Out
of Service 505' 504' 502' 501' 502' 499' 503' 456' 456' 456' 451' 429' 450' City # 4A (528 ft) 406' 378' 379' 378' 377' 376' 377' 378' 368' 374' 375' 376' 361' City # 5 (385 ft) In-
active well 364' 364' 364' 363' 363' 362' 361' 361' 364' 360' 358' 340' 339' Rialto # 1 (650 ft)
In-active well 588' 578' 581' 576' 574' 574' 581' 581' 574' 574' 581' 553' 564' Rialto # 2 (550 ft)
In-active well 501' 495' 495' 497' 495' 497' 497' 499' 498' 500' 501' 499' 500' Rialto # 3 (509 ft) 478' 470' 473' 473' 475' 474' 474' 474' 474' 474' 474' 474' 475' Rialto # 4 (450 ft)
In-active well 416' 412' 414' 414' 414' 413' 413' 414' 414' 415' 415' 416' 415' Rialto # 5 (560 ft) 385' 385' 384' 384' 381' 381' 379' 376' 380' 382' 383' 385' 385' Rialto Well # 7 In-
active well 362' 360' 360' 360' 360' 361' 361' 362' 362' 362' 362' 362' 361' Miro # 3 (563 ft) 492' 480' 481' 483' 492' 492' 487' 486' 487' 489' 487' 485' 486' EW-1 (780 ft) 476' 469' 473' 474' 474' 474' 475' 474' 476' 476' 476' 474' 475'
II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Stage 2 DBP Quarterly TTHM and HAA5 Report
• Quarterly Report for Disinfectant Residuals Compliance Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 1.8 5.1*
Perfluorooctanesulfonic
(PFOS) ng/L 1.8 6.5*
Arsenic μg/L 2.0 10
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion
*Notification Level
Sample Date Sample Site Location Results 03/20/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 2.4 1.5 1.1
Perchlorate (CLO4) 1.5* 2.5* <1.0 11* 110*
Total Dissolved Solids 180 180 360 200 220 210 230 320 290 210 Perfluorooctanoic (PFOA) 4.3
Perfluorooctanesulfonic
(PFOS) <1.8
Arsenic 5.3
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
Sample Date
03/20/2024 Sample Site Location Results
Type of Sampling 749 E
Holly
978 N
Driftwood
1228 W
Merrill
101 E
Valley
BLF Cactus
Reservoir OPRTP
Trihalomethanes
Bromodichloromethane 0.97 <0.50 1.0 0.78 0.82 <0.50
Bromoform <0.50 <0.50 <0.50 <0.50 <0.50 <0.50
Chloroform
(Trichloromethane) 0.97 <0.50 0.84 0.76 0.52 <0.50
Dibromochloromethane 0.65 <0.50 0.88 0.71 1.0 <0.50
Total Trihalomethanes
(TTHM) 2.6 <0.50 2.7 2.2 2.4 <0.50
Haloacetic Acid
Monochlorcetic Acid <2.0 <2.0 <2.0 <2.0 <2.0 <2.0
Dichloracetic Acid <1.0 1.2 <1.0 <1.0 <1.0 <1.0
Trichloroacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Monobromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Dibromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Total Haloacetic Acids
(HAA5) <2.0 <2.0 <2.0 <2.0 <2.0 <2.0
B. Sample Site Location Results
Rialto Distribution Sample Results
March 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 03/05/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.21 A A <3.0 1 0.11
1228 W. Merrill 0.84 A A <3.0 1 <0.10
256 N. Fillmore 0.86 A A <3.0 1 <0.10
987 W. Grove 0.80 A A <3.0 1 <0.10
978 N. Driftwood 0.91 A A <3.0 1 <0.10
1451 N. Linden 0.93 A A <3.0 1 <0.10
469 W. Jackson 1.17 A A <3.0 1 <0.10
935 E. Mariposa 0.84 A A <3.0 1 <0.10
1000 N. Joyce 0.99 A A <3.0 1 <0.10
766 N. Chestnut 1.00 A A <3.0 1 <0.10
149 W. Victoria 1.29 A A <3.0 1 <0.10
313 E. McKinley 1.36 A A <3.0 1 <0.10
609 E. South 1.17 A A <3.0 1 <0.10
273 E. Alru 1.10 A A <3.0 1 <0.10
1161 S. Lilac 1.03 A A <3.0 1 <0.10
101 E. Valley 1.18 A A 3.0 1 <0.10
CYCLE 2 - 03/12/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.95 A A
101 S. Larch 1.07 A A
320 N. Wisteria 0.85 A A
987 W. Grove 0.96 A A
1168 N. Glenwood 0.98 A A
1320 N. Fitzgerald 0.97 A A
860 N. Willow 0.98 A A
209 E. Cornell 1.64 A A
643 E. Margarita 0.98 A A
1170 N. Terrace Rd. 1.02 A A
681 E. Erwin 1.47 A A
402 E. Merrill 1.92 A A
261 W. Wilson 1.53 A A
532 S. Iris 1.44 A A
281 W. Hawthorne 1.34 A A
379 W. Valley 1.21 A A
Rialto Distribution Sample Results
March 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 03/19/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.20 A A 775 E. Foothill 1.15 A A 878 N. Primrose 1.22 A A 369 E. Van Koevering 1.23 A A 274 W. Valencia 1.27 A A 1566 N. Fillmore 1.20 A A 932 N. Idyllwild 0.91 A A 644 N. Smoketree 1.19 A A 605 W. Rosewood 1.05 A A 1189 W. Second 1.10 A A 775 W. Rialto 0.97 A A 211 E. Wilson 1.00 A A 595 E. Huff 1.14 A A 1005 S. Riverside 1.23 A A 794 S. Verde 1.04 A A 1055 W. Bloomington 1.26 A A CYCLE 4 - 03/26/24 mg/l P/A P/A Color Units TON NTU 375 S. Cactus 1.12 A A 101 S. Linden 0.95 A A 234 N. Larch 0.96 A A 575 N. Driftwood 0.95 A A 1355 W. Shamrock 0.85 A A 992 N. Yucca 1.18 A A 481 W. Cornell 0.98 A A 158. E. Shamrock 1.15 A A 749 E. Holly 1.25 A A 545 E. Victoria 1.19 A A 200 N. Sycamore 0.97 A A 407 E. Allen 1.11 A A 399 E. Montrose 1.07 A A 856 S. Orange 1.12 A A 911 S. Cactus 1.10 A A 220 W. Valley 0.96 A A P/A + Present or Absent
C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 233 mg/L for the month of March as compared to 254 mg/L in February. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
HazCom: Introduction to
Hazard Communication & GHS
EHS Safety Committee Meeting
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3822 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 1516 gallons of sodium hypochlorite was used in March as compared to 1291 gallons used in February.
V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all data for March 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 April 309,484
2023 May 507,517
2023 June 577,034
2023 July 600,894
2023 August 738,127
2023 September 749,819
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 31,597
2024 March 42,703
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
All wells were operational.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. 31 valves were exercised for the month of March.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 80
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Nine flushings were performed in March.
Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
Total 12
Progress % (19)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. DDW has scheduled a beginning sanitary survey start date of May 22, 2024. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of March:
• Preventive Maintenance –39
• Corrective Maintenance – 32
• Predictive Maintenance –0
365 – PMs planned for April 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to four pipe line and four hydrant repairs.
B. Major Equipment and/or Machinery Outages
All wells were operational.
IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
March 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
1 RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log 2
a. Collection System Activities 2
b. S.S.O. dates 2
c. Customer Service Call Outs 2
2. Wastewater Treatment Plant - Monthly Overview 2
a. Significant events during the month 2
3. Treatment Facility Performance / Laboratory Activities 3 a. See attached Monthly Performance Summary 3
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies 3 c. Effluent Specifications Exceedance Discussion 3
4. Monthly Safety Program Overview 3
5. Biosolids, Chemicals, and Utilities 3
a. Monthly Biosolids Production 3
b. Monthly Chemical Consumption 3
c. Monthly Utilities Consumption 4
6. Odor Complaints / Actions Taken 4
7. Major Equipment and/or Machinery Outages 4
8. Outside Agency Activities during the Month 4
a. Government agency or property insurance inspections 4 b. Government agency environmental, health, or safety tests / monitoring 4 c. Government agency notice of violation received 4 d. Government agency monitoring 4
e. Other matters of concern 4
9. Complaint Log 5
TABLES
● Treatment Facility – Monthly Performance Summary 7,9,11 2 RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met all compliance parameters. ● There was one residential call for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewer cleaned conventional
method, feet, which includes “Hot
spot cleaning”
12,058 18,282 54,048
Sanitary sewers assessed using the SL-
RAT method, feet 41 0 41
CCTV Inspection, miles (26 is the
annual goal)* 1.69 2.02 5.82
Manhole Inspections 4 0 4
USA Dig Alert Markings, count 0 9 14
Residential call outs 1 7 10
Sanitary sewer overflows 2 2 3
b. S.S.O. dates: 3/1/2024, 3/27/2024
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
a. NPDES discharge compliance parameters were achieved.
b. Significant events during the month were:
Installing conduit, wiring, and equipment for improved Aeration Basin Control
3 3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies Monthly submittal of State/Federal discharge monitoring reports was completed in a timely fashion.
c. Effluent specification exceedance discussion
N/A
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 1
*A lost time incident has not occurred since 9-3-2020, totaling 1,305 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 1249.5 1,105.36 3566.2
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,385 26,574 Sodium Bisulfite, Discharge Dechlorination 10,055 10,702 Ferrous Chloride, Digester Gas Conditioning 3,586 3724
Polymer, Gravity Belt Thickener 400 476
Polymer, Belt Filter Press 808 692
Alum, Tertiary Filters 0 106
4 c. Monthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH 466392 506299
Electricity Lilac LS, KWH 734 734
Electricity Sycamore LS, KWH *0 *0
Electricity Ayala LS, KWH 6207 8798
Electricity Agua Mansa LS, KWH 2656 3429
Electricity Cactus LS, KWH ** 1272
Electricity Ramrod LS, KWH ** 552
Frisbee Park LS, KWH 569 795
El Rancho Verde LS, KWH ** 1233
Natural Gas WWTP, Therms 7683 7896
* LS is in bypass mode, pending CIP completion
** Data not yet available from SCE
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
There are no Inspections to report
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
5 9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
03/20/2024 868 W Montrose Collections notified the customer that the main sewer line was clear and that they
would need a plumber to get through the
roots in the lateral. The homeowner told
Collections the city removed a city tree
planted very near the sewer lateral within 2
years—within 3’. The resident notified
Collections that she can’t use facilities to
care for special needs children.
The homeowner will contact another
plumber to try to open the line.
ET
6 Table 1 Summary
7 Table 1 March 2024Rialto WRF\InflueRialto WRF\EfflueRialto WRF\InflueInfluent daily flowEffluent FlowInfluent BODInfluent BODInfluent BOD LoadEffluent BODEffluent BOD LoadBOD % RemovalInfluent TSSInfluent TSS LoadEffluent TSSEffluent TSS LoadTSS % RemovalDate MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day %3/1/2024 7.08 6.41 350 350 20,667 <5.0 267.30 98.603/2/2024 6.26 7.183/3/2024 6.68 7.343/4/2024 7.04 7.26 310 310 18,201 <5.0 302.74 98.40 250.00 14678.00 3.00 182.00 98.803/5/2024 7.31 6.863/6/2024 6.04 7.183/7/2024 7.26 7.993/8/2024 6.70 6.61 320 320 17,881 <5.0 275.64 98.403/9/2024 6.46 6.633/10/2024 6.76 6.933/11/2024 6.96 7.323/12/2024 6.95 6.36 380 380 22,026 <5.0 265.21 98.70 290.00 16809.00 2.00 106.00 99.303/13/2024 6.53 7.303/14/2024 7.03 6.643/15/2024 6.37 6.98 310 310 16,469 <5.0 291.07 98.403/16/2024 6.52 6.893/17/2024 6.44 6.843/18/2024 7.09 6.91 330 330 19,513 <2.5 144.07 99.20 280.00 16557.00 2.00 115.00 99.303/19/2024 6.53 6.883/20/2024 6.87 7.093/21/2024 6.36 6.263/22/2024 6.47 6.55 340 340 18,346 <5.0 273.14 98.503/23/2024 6.41 7.163/24/2024 6.59 7.143/25/2024 6.69 6.77 350 350 19,528 <2.5 141.15 99.30 290.00 16180.00 3.00 169.00 99.003/26/2024 6.52 6.703/27/2024 6.51 6.793/28/2024 6.24 6.633/29/2024 6.49 6.45 290 290 15,697 <2.5 134.48 99.103/30/2024 6.43 7.343/31/2024 7.80 8.09Minimum 6.04 6.26 290 290 15,697 <2.5 134.48 98.40 250.00 14678.00 2.00 106.00 98.80Maximum 7.80 8.09 380 380 22,026 <5.0 302.74 99.30 290.00 16809.00 3.00 182.00 99.30Total 207.39 215.48 2,980 2,980 168,328 <37.5 2094.80 888.70 1110.00 64225.00 10.00 572.00 396.40Average 6.69 6.95 331 331 18,703 <4.2 232.76 98.70 278.00 16056.00 2.50 143.00 99.10 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent 8 Table 2 Summary
9 Table 2 March 2024Rialto WRF\InfluentRialto WRF\InflueRialto WRF\EfflueInfluent ConductivityEff Conductivity Daily AveInfluent CODFinal Efffluent CODInfluent TDSFilter Effluent TDSEFF FINAL TDSInfluent Inorganic NitrogenEffluent Inorganic NitrogenDate (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N3/1/2024 1559.00 821.003/2/2024 907.00 826.003/3/2024 1397.00 810.003/4/2024 1448.00 813.00 760 37.0 510.00 420.00 460.00 38.00 9.303/5/2024 1533.00 833.003/6/2024 1453.00 830.003/7/2024 1323.00 788.003/8/2024 1359.00 770.003/9/2024 1388.00 789.003/10/2024 1337.00 800.003/11/2024 1413.00 800.003/12/2024 1365.00 799.003/13/2024 1600.00 799.003/14/2024 1598.00 800.003/15/2024 1387.00 795.003/16/2024 1423.00 791.003/17/2024 1446.00 802.003/18/2024 1327.00 800.003/19/2024 1577.00 796.003/20/2024 1436.00 797.003/21/2024 1650.00 794.003/22/2024 1593.00 798.003/23/2024 1418.00 794.003/24/2024 1372.00 806.003/25/2024 1529.00 801.003/26/2024 1394.00 807.003/27/2024 1660.00 805.003/28/2024 1167.00 810.003/29/2024 1460.00 797.003/30/2024 846.00 803.003/31/2024 1244.00 771.00Minimum 846.00 770.00 760 37.0 510.00 420.00 460.00 38.00 9.30Maximum 1660.00 833.00 760 37.0 510.00 420.00 460.00 38.00 9.30Average 1407.00 801.00 760 37.0 510.00 420.00 460.00 38.00 9.30 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
10 Table 3 Summary
11 Table 3 March 2024Tranfer Data Tranfer Data Rialto WRF\Cost Tranfer Data T\Soilds TInfluent pH 24 hr avg. effl. pHEffluent TempEffluent AmmoniaEffluent Total ColiformEffluent Coliform 7 Day MedianEffluent Cyanide, Free AvailableEff Di(2-ethylhexyl) phthalate (DEHP)FIT- 8321 ADG #2 FlowFIT- 8321 ADG #2 FlowNatural Gas Daily UseFIT- 8321 ADG #2 FlowDate SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day3/1/2024 7.50 7.14 21.50 <1.8 <1.80 182750.00 182750.00 36600.00 182750.003/2/2024 7.20 7.16 21.50 <1.8 <1.80 135977.00 135977.00 13200.00 135977.003/3/2024 7.80 7.17 21.10 <1.8 <1.80 134635.00 134635.00 18200.00 134635.003/4/2024 7.64 7.18 21.40 <0.10 6.8 <1.80 <5.00 149861.00 149861.00 19000.00 149861.003/5/2024 7.59 7.18 21.60 2.0 1.80 121285.00 121285.00 19300.00 121285.003/6/2024 7.51 7.17 21.90 <1.8 <1.80 139855.00 139855.00 15900.00 139855.003/7/2024 7.81 7.19 21.10 <1.8 <1.80 161934.00 161934.00 31000.00 161934.003/8/2024 7.62 7.21 21.30 <1.8 <1.80 91875.00 91875.00 36800.00 91875.003/9/2024 8.16 7.20 20.70 <1.8 <1.80 152600.00 152600.00 41500.00 152600.003/10/2024 8.14 7.19 21.50 1.8 <1.80 149490.00 149490.00 8900.00 149490.003/11/2024 7.78 7.20 21.70 <1.8 <1.80 147064.00 147064.00 3200.00 147064.003/12/2024 7.57 7.21 22.00 <0.10 <1.8 <1.80 136429.00 136429.00 33000.00 136429.003/13/2024 7.59 7.20 21.50 2.0 <1.80 157471.00 157471.00 39600.00 157471.003/14/2024 8.00 7.20 21.50 2.0 <1.80 150158.00 150158.00 38900.00 150158.003/15/2024 8.05 7.19 21.00 2.0 1.80 171057.00 171057.00 36100.00 171057.003/16/2024 8.14 7.20 20.70 <1.8 1.80 113714.00 113714.00 7700.00 113714.003/17/2024 8.08 7.20 21.60 2.0 2.00 124580.00 124580.00 19400.00 124580.003/18/2024 7.67 7.20 22.00 <0.10 <1.8 2.00 132676.00 132676.00 24500.00 132676.003/19/2024 7.50 7.21 22.10 <1.8 2.00 140783.00 140783.00 17900.00 140783.003/20/2024 8.01 7.20 22.20 <1.8 <1.80 150806.00 150806.00 37800.00 150806.003/21/2024 7.48 7.20 22.50 <1.8 <1.80 162377.00 162377.00 32000.00 162377.003/22/2024 7.61 7.20 22.60 <1.8 <1.80 192527.00 192527.00 35200.00 192527.003/23/2024 7.54 7.20 22.30 2.0 <1.80 195279.00 195279.00 18700.00 195279.003/24/2024 8.06 7.19 21.90 <1.8 <1.80 140549.00 140549.00 20900.00 140549.003/25/2024 7.56 7.20 21.40 <0.10 4.5 <1.80 108743.00 108743.00 22900.00 108743.003/26/2024 7.38 7.13 22.10 <1.8 <1.80 133904.00 133904.00 22100.00 133904.003/27/2024 7.45 7.09 22.30 <1.8 <1.80 143753.00 143753.00 21800.00 143753.003/28/2024 7.32 7.12 22.10 <1.8 <1.80 146908.00 146908.00 21400.00 146908.003/29/2024 7.51 7.13 22.70 <1.8 <1.80 159127.00 159127.00 20700.00 159127.003/30/2024 7.38 7.14 21.50 2.0 <1.80 150361.00 150361.00 25500.00 150361.003/31/2024 7.58 7.16 21.40 <1.8 <1.80 143623.00 143623.00 16600.00 143623.00Minimum 7.20 7.09 20.70 <0.10 <1.8 <1.80 <5.00 91875.00 91875.00 3200.00 91875.00Maximum 8.16 7.21 22.70 <0.10 6.8 2.00 <5.00 195279.00 195279.00 41500.00 195279.00Average 7.68 7.18 21.70 <0.10 <2.1 <1.82 <5.00 145876.00 145876.00 24397.00 145876.00* Cyanide results not available at the time of this report Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
RIALTO
CAPITAL IMPROVEMENT PROJECTS
REPORT
Reporting Period:
April 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
FIP-CIP Updates for April-2024
1. Sycamore Lift Station Improvements Project: Construction started on 10/9/2023. Piping installed. Awaiting final electrical components. The project is ~80% complete and Ferreira will demobilize pending receipt of electrical components in March-2024. Components received and installed. Change order for miscellaneous design changes and testing material pending to close out the project. Finalizing a start-up, testing plan before testing and commissioning.
2. Rialto Solids Upgrade study: Basis of Design Report was finalized, reviewed and accepted by the City and Veolia. NTP on proceeding with 30% design provided to AECOM on 9/22/2023. AECOM is working on 30% design. Field visit completed on 11/15/2023 and 11/16/2023. 30% design will be completed by February 16, 2024. 30% design documents submitted by AECOM on February 16, 2024. This was shared with the City on 3/15/2024 after Veolia’s internal reviews. Veolia is working with the City to schedule page-turn reviews. 30% design review Page turn and in the field site visit with Stakeholders on 4/10/24 and in person (at WWTP) 4/19/24. Solids Handling 30% estimate developed and shared with RWS on 5/9/2024.
3. Digester 1 Activation: AECOM is reviewing the options proposed by DN Tanks and will include their recommendation and cost for the appropriate cover in the GMP for the Solids Handling design. This work will be completed after Solids Handling project design is complete.
4. Sycamore Sewer Trunk Line Project (Phase II): Design is complete and RFP documents sent to City (Tom) for review 8/15/23. Funding needs to be identified before going out to bid. Project needs to be completed during summer as it passes through a school zone.
5. Acacia Sewer Trunk Line Project (Phase III): Design is underway and RFP documents are being updated.
Funding needs to be identified. Design will be completed after funding is identified.
6. Etiwanda Ave Water Improvement Project: Water line improvements from Riverside Ave to Eucalyptus Ave.
Project is in design and will have a design review once ready. Funding needs to be identified.
7. Baseline Ave Sewer Main Replacement Project: Project is 95% completed, all underground work is done, Paving took place on 3/11/2024. Striping was completed on 04/08/2024. This project is in the punchlist phase as it nears completion. Punch List was created and completed. Project complete. Final Invoice to City in development to close out project.