Agenda packet — Water Subcommittee, June 26, 2024

Wednesday, June 26, 2024
City of Rialto
Council Chambers
150 S. Palm Ave.

Rialto, CA 92376
Rialto City Hall, Council Chambers, 150 S. Palm Ave. Rialto CA 92376 Water Subcommittee
Regular Meeting - Final
REGULAR MEETING - 10:00 A.M.
1 June 26, 2024Water Subcommittee Regular Meeting - Final

CALL TO ORDER

ROLL CALL

PUBLIC COMMENTS

REVIEW/APPROVAL OF MINUTES
WS-24-1522 Minutes from the May 29, 2024 Meeting
Minutes from the May 29 2024 Meeting.pdfAttachments:

PRESENTATIONS

REPORTS/DISCUSSION ITEMS
WS-24-1519 Request that the Water Subcommittee Provide feedback to the Office of Energy Infrastructure Safety Underground Safety Board: Notice of Probable Violation: Response due June 28, 2024.

WS-24-1524 Utility Manager Update.

Attachment 1_City of Rialto/SLWA - Spring 2024 Campaign Creative.pdf Attcahment 2_RWS-VEOLIA Monthly Operation Report_reporting period April 2024_JUNE 2024 REPORT.pdf Attachments:

UPCOMING MEETINGS/OTHER DISCUSSION ITEMS

ADJOURNMENT

Page 2 ends

2 City of Rialto
Legislation Text
File #: WS-24-1522, Version: 1, Agenda #:

For Water Subcommittee Meeting [ June 26, 2024]
TO: Water Subcommittee Members
FROM: Nicole Hemmans, Senior Administrative Analyst
Minutes from the May 29, 2024 Meeting
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CITY OF RIALTO

REGULAR MEETING OF THE WATER SUBCOMMITTEE
May 29, 2024 - 10:00 A.M.

MINUTES

The Regular meeting of the Water Subcommittee of the City of Rialto was held in the Civic Center Council Chambers located at 150 S. Palm Avenue, Rialto, California 92376, on Wednesday, May 29, 2024.

o0o

CALL TO ORDER Call to order at 10:07 A.M.

o0o
ROLL CALL The roll call was taken by Senior Administrative Analyst , Nicole Hemmans.

Subcommittee Members / City Staff:

Mayor Deborah Robertson
Council Member Ed Scott
G. Michael Milhiser, Interim City Manager
Tanya Williams, Assistant City Manager
Robert Messinger, Deputy City Attorney
Davin A. Widgerow, Partner at Burke, Williams, Sorensen, LLC Steve Dopudja, DWC Consultant
Toyasha Sebbag, Assistant to the City Manager
Nicole Hemmans, Senior Administrative Analyst

Additional Attendees:

Rolf Ohlemutz, RWS/Veolia
Dr. June Hayes, Resident

*Peter Luchetti, RWS/Table Rock - Not in attendance

o0o
PUBLIC COMMENTS Public comment received on May 29, 2024:

♦ None

o0o

APPROVAL OF MINUTES-
Regular Meeting of March 27,2024

Minutes Prepared By: Nicole Hemmans, Sr. Administrative Analyst

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Meeting Date: March 27, 2024 - Minutes Approved.

o0o

NEW BUSINESS ITEMS

WS-24-1467 – Authorization to
Pursue PFAS Settlement Funds for
Baseline Feeder System.
(RECEIVE AND FILE)

Request that the Water Subcommittee authorize the City Manager and the City Attorney to enter into negotiations for agreement to pursue PFAS Settlement Funds for the Baseline Feeder System.
(ACTION)

Questions & Comments
♦ Councilmember Scott would like to know why we are only considering testing of the Baseline Feeder, as there should be testing of PFAS in the City’s water & wastewater systems, as well as providing PFAS testing for residents.
o Mr. Widgerow advised that the testing under this agreement is for testing of just the Baseline Feeder. However, the City can submit its own plans based on its own systems.
o Councilmember Scott suggested pursuing for the testing of the water and wastewater systems, as well as PFAS in
humans.
o Mr. Messinger advised that a separate claim has already been submitted on behalf of the City of Rialto and was brought to Council in closed session.
o Mayor Robertson and Councilmember Scott do not recall the discussion on the PFAS claim with the City.
o Mr. Widgerow will provide follow-up document.

♦ Mayor Robertson asked has the City of Rialto started testing of PFAS and requested the results of the PFAS testing performed on the City’s water and wastewater system?
o Mr. Dopudja advised that there has been some detection of PFAS. Staff will return with results of PFAS testing.

♦ Mayor Robertson and Councilmember Scott authorize the City Manager and the City Attorney to enter into negotiations for agreement to pursue PFAS Settlement Funds for the Baseline Feeder System with the comments that PFAS testing should be available to humans/ city residents.

o0o

WS-24-1458 –Update on the Rialto
Habitat Nature Center.

Request that the Water Subcommittee provide feedback on the update on the Rialto Habitat Nature Center (RHNC). (ACTION)
5 3

Questions & Comments –
♦ Mayor Robertson suggested possibility of creating parking near the Anaergia site.
♦ Mayor Robertson suggested providing a closer drop- off location for the kids visiting the RHNC so that they don’t have a long walk to the lake.
♦ Mayor suggested for staff to consider updating the administration building at the plant.

o0o

WS-24-1459 – West Valley Water
Rights in Combined Remedy.
(ACTION)

Request that the Water Subcommittee provide feedback on using West Valley Water Rights in Combined Remedy. (Action)

Questions & Comments
♦ Update received; no comment provided.

o0o
WS-24-1237 – Consumer Confidence
Report.
(ACTION)

Request the Water Subcommittee provide feedback on the 2023 Consumer Confidence Report of Drinking Water. (ACTION)

Questions & Comments
♦ The feedback from the Water Subcommittee was to move this item forward as a Tab Item of the City Council meeting. o0o
WS-24-1460 – Utilities Manager
Update
Utilities Manager update provided by Stephen Dopudja.

Overview of upcoming extraterritorial development projects

1. Bloomington Business Park/West Valley Logistics Center (ongoing discussion with developer and Fontana).

Questions & Comments
♦ Councilmember Scott requested a copy of the agreement with Fontana and the City of Rialto.
♦ Mayor and Councilmember Scott agreed with Mr. Dopudja on the need of an Extraterritorial Sewer Master Plan to utilize as a guided when discussing extraterri
torial agreements and
stand-by conversion rate.

6 4

2. Highland Avenue Development Project (technical evaluation for collection capacity).

Questions & Comments
♦ Mayor Robertson requested an updated on the letter to Local Agency Formation Commission (LAFC O) requesting
Annexation of the property before looking into any technical solutions of their project.

3. County of San Bernardino Bloomington Animal Shelter (updated capacity charges provided).

Questions & Comments
♦ None.

4. Eisenhower HS - Sewer Capacity Charge Waiver Request.

Questions & Comments
♦ The feedback from the Water Subcommittee was to adhere to the current policy regarding the replacement of sewer lines.

5. Colton/Rialto Project - 2245 W. Valley Blvd. Service Agreement.

Questions & Comments
♦ Councilmember Scott requested the site plan for the project. ♦ Mayor Robertson requested for staff to have a discussion with the City of Colton regarding opening Slover Ave . for
transportation use to assist in traffic.

Additional Update

1. Prop 218 Notifications
Questions & Comments
♦ Councilmember Scott commented that the reason there isn’t any feedback on the Prop. 218 notices that were mailed out is because residents will often show up at the public hearing to provide comment, versus mailing in written protest.

♦ Mayor requested a c onversation at the next Water
Subcommittee meeting to discuss thoughts on potential outcome of the public hearing.

7 5

♦ Councilmember Scott asked if staff is aware of outside influences arranging meetings with elected officials about the Prop. 218 Hearing?
o Staff confirmed they are not aware of any conversations or meetings.

2. Paving Moratorium Update
Questions & Comments
♦ None.

3. El Rancho Verde Lift Station Field Conditions
Questions & Comments
♦ None.

4. Tax Roll - Schedule update
Questions & Comments
♦ None.

5. Monthly Operations Report (MOR):

Reporting Period April 2024: June 2024 Report
Questions & Comments
♦ None.

o0o

UPCOMING MEETINGS/OTHER

DISCUSSION ITEMS
♦ None

o0o
ADJOURNMENT Meeting adjourned at 11:57 a.m.

o0o

8 City of Rialto
Legislation Text
File #: WS-24-1519, Version: 1, Agenda #:

FOR: Water Subcommittee Meeting [June 26, 2024] TO: Honorable Water Subcommittee Members
APPROVAL: Tanya Williams, Assistant City Manager
FROM: Toyasha Sebbag, Assistant to the City Manager
Request that the Water Subcommittee Provide feedback to the Office of Energy Infrastructure Safety Underground Safety Board: Notice of Probable Violation: Response due June 28, 2024.

BACKGROUND
The Office of Energy Infrastructure Safety Underground Safety Board (Underground Safety Board) was created by the Dig Safe Act of 2016 to investigate accidents, develop excavation safety standards, and coordinate education and outreach programs.

The Underground Safety Board is made up of nine members appointed by the Governor and Legislature. Members are charged with overseeing the safety of excavations around buried utilities by 1. Coordinating the state’seducation and outreach efforts; 2. Investigating accidents to determine their causes; 3. Setting standards for safe excavation; and 4. Ensuring the state’ssafe excavation laws are followed.

The Underground Safety Board exercises no direct regulatory authority, it cannot issue penalties.

Instead, its enforcement philosophy is to make recommendations to the local agency assigned with regulatory enforcement of laws. Per § 4216.6(d), a local agency, in our case the City of Rialto City Council is the enforcement agency to review possible violations and may issue penalties.

ANALYSIS/DISCUSSION
In May 2024, staff was notified in a letter from the Underground Safety Board of a probable violation stemming from an event that occurred on July 10, 2023. The probable violation claims that the City of Rialto, Rialto Water Services (RWS) as operated by Veolia of North America (Veolia) violated Government Code § 4216.3(c)(1)(A): Failure to provide an electronic positive response before the legal start date and time [to a DigAlert request].

Staff met with Veolia who stated that staff direction and policy was that they were not authorized to go onto private property, not even to mark underground utilities. To ensure that this possible violation does not occur in the future, staff worked with DigAlert to identify that all future tickets located on private property would be marked by Veolia with Response Code 013: Locate area marked up to private property.

The City of Rialto has the right to respond to the Notice of Probable Violation by June 28, 2024.

Response options may be sent via email and require choosing one of the following options:

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1. No Contest. Rialto does not contest the violations or the penalty. Selecting this option will waive our right to request the Board to reconsider its decision or recommendation issued.

2. Contest in Writing. Rialto may contest either the violation, the penalty, or both by providing the Board with written explanations and other records supporting the explanation.

3. Contest in Writing and Request Informal Hearing. Rialto may contest either the violation, the penalty, or both with oral argument at an informal hearing during a public Board meeting.

The Underground Safety Board will conduct a public meeting on July 08, 2024, at 1 p.m. in Sacramento, California to determine whether a violation occurred by the City and whether the penalty proposed in the Notice, which is completing a 4-hour free online education course on DigAlert Notifications is appropriate.

Following the July 8 Underground Safety Board meeting, the City Council will receive a letter with the Board’s findings and recommended corrective action(s).

The City Council may take action to:

1. Approve the Underground Safety Board’s recommendation.

2. Approve an alternative action in line with Government Code § 4216 et seq.

Pursuant to Government Code § 4216.6, violation of Government Code § 4216 et seq. by an operator or excavator may be subject to a maximum penalty of $10,000 for negligent violation, or $50,000 for knowing and willful violation. Knowing and willful violation of Article 2 that results in damage to a gas or hazardous liquid pipeline subsurface installation and that results in the escape of any flammable, toxic, or corrosive gas or liquid may be subject to a maximum penalty of $100,000.

3. Take no action.

Staff is seeking feedback from the Water Subcommittee on how best to respond to the Notice of Probable Violation.

ENVIRONMENTAL IMPACT
This request is not a “Project”as defined by the California Environmental Quality Act (CEQA).

Pursuant to Section 15378(a), a “Project”means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. According to Section 15378(b), a Project does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:

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Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.

LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.

FINANCIAL IMPACT
Operating Budget Impact
Operating budget costs are indeterminable and contingent on feedback from the Water Subcommittee discussion.

Capital Improvement Budget Impact
There will not be any impact on the Capital Improvement Budget from the proposed action.

Licensing
Payment of a Business License tax is not required for the proposed action.

RECOMMENDATION
Request that the Water Subcommittee Provide feedback to the Office of Energy Infrastructure Safety Underground Safety Board: Notice of Probable Violation: Response due June 28, 2024. (ACTION) City of Rialto Printed on 6/20/2024Page 3 of 3
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11 City of Rialto
Legislation Text
File #: WS-24-1524, Version: 1, Agenda #:

FOR: Water Subcommittee Meeting [June 26, 2024] TO: Honorable Water Subcommittee Members
APPROVAL: Tanya Williams, Assistant City Manager
Utility Manager Update.

DISCUSSION ITEMS

1. Provide direction on Water and Wastewater/Sewer Proposed Rate Adjustment.

2. Change of Use and Permitting Updates for RHNC and IEUA.

3. Contract Amendment for Dopudja and Wells.

4. Provide direction on SAWPA Prop 1, Round 2 additional funding available for $315,000 septic to sewer construction project.

5. Provide comments on City of Rialto/Service Line Warranty of America - Spring 2024 Campaign Ad. (Attachment 1)

6. Monthly Operations Report (MOR): Reporting Period April 2024: June 2024 Report. (Attachment 2)
City of Rialto Printed on 6/20/2024Page 1 of 1
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12 Indicia Placement:
.375” from right edge.
.375” from the top fold.
#10 Outer Envelope (4.125” h x 9.5”)
Single Pistol Window: 5.0”w x 2.625”h
Window placement: .875”L x .50”B
Colors: 1; K
N7

PRSRT STD
U.S. POSTAGE
PAID

MAILED FROM
ZIP CODE 33310
PERMIT NO. 750
S24_OE_Rialto_CA_N7.indd 1S24_OE_Rialto_CA_N7.indd 1 5/3/24 8:52 AM5/3/24 8:52 AM 13 2404SZN76574ACAZ_LN_N7
A message from the City of Rialto
The City of Rialto is announcing that protection plans from SLWA Insurance Services (SLWA) are available to Rialto homeowners.

The plans are completely optional, and it is up to you to decide if any of them are right for you. Whatever you decide, the City of Rialto considers it a privilege to be your water utility and is committed to providing you service, quality and value.

The enclosed information is from SLWA for your review. If you prefer not to receive information on these protection plans in the future, please call SLWA at 1-844-257-8796 to opt out.

The City of Rialto
Flat size: 8.5”x3.5”
Finished Size: 8.5”x3.5”
Ink: 1c/0, Black, no bleed/0
S24_LN_Rialto_CA_N7.indd 1S24_LN_Rialto_CA_N7.indd 1 5/6/24 3:33 PM5/6/24 3:33 PM 14 2404SZN76574ACAZ_LN_N7
Un mensaje de la Ciudad de Rialto
La Ciudad de Rialto anuncia que se encuentran disponibles los planes de protección de SLWA Insurance Services (SLWA) para los propietarios de viviendas en Rialto.

Los planes son completamente opcionales y usted decide si alguno de ellos le resulta adecuado. Sea cual sea su decisión, la Ciudad de Rialto considera que es un privilegio ser su empresa de servicios de agua y se compromete a brindarle servicio, calidad y valor.

La información adjunta proviene de SLWA para su revisión. Si prefiere no recibir información sobre estos planes de protección en el futuro, llame a SLWA al 1-844-257-8796 para darse de baja.

La Ciudad de Rialto
Flat size: 8.5”x3.5”
Finished Size: 8.5”x3.5”
Ink: 1c/0, Black, no bleed/0
S24_LN_Rialto_CA_N7.indd 2S24_LN_Rialto_CA_N7.indd 2 5/6/24 3:33 PM5/6/24 3:33 PM 15 RX4263_Choice_Buried_Pipes
Date:

Response
Requested: Within 30 Days
RX
N7
RX4263_Choice_Buried_Pipes
Sí, inscríbanme en el plan de protección administrado por SLWA y otorgado por Virginia Surety Company, Inc. que he seleccionado.

Entiendo que mi primer pago se cobrará en la fecha de inicio de mi cobertura, que será 30 días después de que se procese mi inscripción.

Comprendo que, independientemente de la frecuencia de pago que seleccione, mi plan opcional se basará en un contrato anual, por lo que se renovará cada año de forma automática en los mismos términos de pago que seleccioné y al precio de renovación vigente en ese momento, más cualquier impuesto aplicable, a menos que cancele. Tengo la opción de cancelar este contrato en cualquier momento y sin costo adicional llamando al 1-844-257-8796 o visitando www.slwofa.com. Consulte nuestro aviso de privacidad de CA en www. slwofa.com. Acepto que he leído los detalles de la cobertura en este paquete y confirmo que soy el propietario de la vivienda, cumplo con todos los demás requisitos de elegibilidad y comprendo las limitaciones y exclusiones de la cobertura.

Al proporcionar mi dirección de correo electrónico y firmar a continuación, solicito que se me envíen por correo electrónico los acuerdos actuales y futuros, y cualquier aviso relacionado (p. ej., renovación, cancelación, cambios en el acuerdo y cualquier otro aviso requerido por la ley), y reconozco que puedo acceder a estos documentos. Este consentimiento es voluntario, y puedo optar por no recibir dichos documentos por correo electrónico y preferir recibirlos de forma impresa por correo postal en cualquier momento o cambiar mi dirección de correo electrónico llamando a SLWA al 1-844-257-8796. El número de teléfono y la dirección de correo electrónico que se proporcionan a continuación son buenas maneras de comunicarse conmigo.

Al firmar a continuación, autorizo a SLWA a usar la información de la cuenta del cheque adjunto para realizar transferencias electrónicas de fondos e iniciar, de forma automática, el primer débito, así como los débitos futuros, más cualquier impuesto applicable, de mi cuenta bancaria con la frecuencia y el monto especificados en el Calendario de pagos en relación con mis pagos para el (los) plan(es) seleccionado(s). Comprendo que mi cheque se convertirá en un débito electrónico para mi primer pago, en lugar de depositarse como cheque impreso.

Al firmar a continuación, autorizo a SLWA a cargar mi primer pago y los futuros, más cualquier impuesto aplicable, por el (los) plan(es) seleccionado(s) a mi tarjeta de crédito/débito con la frecuencia y el monto especificados en el Calendario de pagos.

He adjuntado mi cheque o giro postal, pagadero a SLWA, por el pago anual del (de los) plan(es) seleccionado(s).

2. Elija su forma de pago
T arjeta de crédito/débito
Cheque anual o giro posta l
E-Z Pay (consulte el reverso de la carta)
Número de Tarjeta Fecha de
Expiración

VISA MASTERCARD AMEX DISCOVER
FIRMA (obligatoria)
Confirme su nombre y dirección a continuación
y realice cualquier cambio de ser necesario.

Formulario de aceptación
Dirección de
correo electrónico
Número de

Teléfono

1. Elija su (sus) plan(es) de protección
Cobertura de Servicio de línea de Agua Exterior y
Cobertura de línea de
Alcantarillado/Séptico Exterior
Cobertura de Servicio de línea de
Agua Exterior
Cobertura de línea de Alcantarillado/
Séptico Exterior

CALENDARIO

DE PAGOS

MENSUAL

TRIMESTRAL
ANUAL
$9.33
MEJOR OPCIÓN
$6.33$15.66
$27.99$18.99$46.98
$111.96$75.96$187.92
Consulte a continuación el
ID de respuesta aplicableID de respuesta:

Para un procesamiento
más rápido escanear aquí.
2404SZN76574ACAZ
<<X/x/XX>>
<<MR. SAMPLE A SAMPLE>>
<<MAIL_ADDRESS1>>
<<MAIL_ADDRESS2>>
<<MAIL_CITY, ST ZIP>>
Dear <<Sample A. Sample>>,
Many homeowners are not aware that repairs to the exterior water service and sewer/septic lines that run on their property are the responsibility of the homeowner. Your property at <<Serv_Address1_xxxxxxx>> is not covered with Exterior Water Service Line Coverage or Exterior Sewer/Septic Line Coverage administered by SLWA Insurance Services (SLWA) and issued by Virginia Surety Company, Inc.

The water service and sewer/septic lines buried underground are subjected to changing soil conditions, ground shifting and corrosion, which may cause a sudden breakdown, leaving you responsible for the cost of repair or replacement.

Replacement of these lines can be expensive—costing you thousands of dollars in unforeseen expenses—and that may be hard on a budget.

SLWA is offering eligible homeowners protection for repairs to their water service and sewer/septic lines. So you’re invited to enroll in Exterior Water Service Line Coverage and Exterior Sewer/Septic Line Coverage from SLWA. These voluntary service line repair programs provide repair coverage for your exterior water service or well and exterior sewer/septic lines.

These programs provide a 24-hour emergency hotline, available 365 years to schedule a repair, and have no deductible.

Benefit Amount: U p to $8,500 per service call with as many service calls as you need for covered water service line repairs Up to $8,500 per service call with as many service calls as you need for covered sewer/septic line repairs Property Address:
<<Serv_Address1>>
<<Serv_Address2>>
City:
<<Serv_City>>
— Important —
Take action to help protect the exterior water service and sewer/septic lines on your property. Complete and return the enclosed form or call SLWA at 1-844-257-8796 to accept this optional coverage. Coverage begins 30 days after your form is processed.

During this 30-day review period, you can decide if coverage is right for you. Choose protection starting for as little as $6.33 per month to help protect your lines from the high cost of covered repairs. This program is managed by SLWA, and no public funds were used for the mailing of this letter. For fastest processing, please visit www.slwofa.com.

Please respond within 30 days.

Sincerely,
SLWA Insurance Services
— Information Regarding Your Water and Sewer/Septic Lines — SLWA Insurance Services (“SLWA”), California License #0L71169, with corporate offices located at 4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317, is an independent company separate from your local utility or community and offers and administers this optional home protection plan as an authorized representative of Virginia Surety Company, Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604, the home protection plan issuer. Your choice of whether to purchase this plan will not affect any service you have with your local utility or community. See eligibility requirements and coverage limitations in this package.
<<Mr. Sample A Sample_xx>>
<<Serv_Address1_xxxxxxx>>
<<Serv_Address2_xxxxxxx>>
<<Serv_City_xx, ST Zip>>
ID de respuesta:<<MC3-2404SZN78209CCAZ-9999>>
ID de respuesta: <<MC4-2404SZN78200CCAZ-9999>>
ID de respuesta:
<<MC1-2404SZN78209ACAZ-9999>>
ID de respuesta:
<<MC2-2404SZN78200BCAZ-9999>>
2404SZN76574ACAZ
Window Size:5.0”w x 2.625”h
Window Placement:.375”L x .50” from fold
Form size: 17.5”w x 11”h
Letter Trim Size: 8.5”w x 11”h
Fold: Tri Fold to #10 size
Color: 1/1; K / K
11" long

8.5" wide 8.5" wide

0.5” GUTTER
fold
fold

3.75"

3.5"

0.5” GUTTER

LOGO PRINTS
.775” SQUARE
S24_BP_Rialto_CA_CH-WSL-SSL_N7.indd 1S24_BP_Rialto_CA_CH-WSL-SSL_N7.indd 1 5/16/24 9:57 AM5/16/24 9:57 AM 16 RX4263_Choice_Buried_Pipes
RX4263_Choice_Buried_Pipes
Yes, please sign me up for the protection plan(s) administered by SLWA and issued by Virginia Surety Company, Inc. I have selected. I understand that my first payment will be taken on my coverage start date, which will be 30 days after my enrollment is processed. I understand that, regardless of the payment frequency I select, my optional plan(s) is based on an annual contract and will be automatically renewed annually on the same payment terms I selected at the then-current renewal price, plus any applicable taxes, unless I cancel. SLWA will only notify me if the applicable tax rate changes, causing the preauthorized amount to differ by more than 10%. I have the option to cancel this contract(s) at any time without additional cost to me by calling 1-844-257-8796 or going to www.slwofa.com. See Our CA Privacy Notice at www.slwofa.com. I agree I have read the coverage details in this package and confirm I am the homeowner, meet all other eligibility requirements, and understand the coverage limitations and exclusions.

By providing my e-mail address and signing below, I request that I be e-mailed my current and future agreements and any related notices (e.g. renewal, cancellation, agreement changes and any other notices required by law), and I acknowledge that I can access these documents. This consent is voluntary, and I can opt out of receiving such documents by e-mail and choose to receive paper documents by mail instead at any time or change my e-mail address by calling SLWA at 1-844-257-8796. The phone number and e-mail address provided below are good ways to reach me.

By signing below, I authorize SLWA to use account information from the enclosed check to make electronic fund transfers to automatically initiate my first and future debits, plus any applicable taxes, to my bank account at the frequency and amount specified in the Payment Schedule, in connection with my payments for the plan(s) selected. I understand my check will be converted to an electronic debit for my first payment, instead of deposited as a paper check.

By signing below, I authorize SLWA to charge my first and future payments, plus any applicable taxes, for the plan(s) selected to my credit/debit card at the frequency and amount specified in the Payment Schedule.

I have enclosed my check or money order, payable to SLWA, for my annual payment for the plan(s) selected

2. Choose Your Payment Method
Credit/Debit Card
Annual Check or Money Order
E-Z Pay (see back of letter)
Card Number Exp. Date

VISA MASTERCARD AMEX DISCOVER
Signature (required) E-mail Address
Phone #
Fecha:

Respuesta
solicitada: En 30 días
Please confirm your name and address below
and make any changes if necessary.

Acceptance Form

1. Choose Your Protection Plan(s)
Exterior Water Service Line Coverage and
Exterior Sewer/Septic Line Coverage
Exterior Water Service
Line Coverage
Exterior Sewer/Septic
Line Coverage

PAYMENT

SCHEDULE

MONTHLY

QUARTERLY
YEARLY
$9.33

BEST CHOICE
$6.33$15.66
$27.99$18.99$46.98
$111.96$75.96$187.92
Please see below for
applicable Reply IDReply ID:

For fastest
processing scan here
N7
Window Size:5.0”w x 2.625”h
Window Placement:.375”L x .50” from fold
2404SZN76574ACAZ
Estimado/a <<Sample A. Sample>>,
Muchos propietarios no saben que las reparaciones en las líneas de servicio de agua exterior y las líneas de alcantarillado/ sépticas que se encuentran dentro de su propiedad son responsabilidad del propietario. Su propiedad ubicada en <<Serv_ Address1_xxxxxxx>> no tiene Cobertura de Servicio de línea de Agua Exterior ni Cobertura de línea de Alcantarillado/ Séptico Exterior administrada por SLWA Insurance Services (SLWA) y otorgada por Virginia Surety Company, Inc.

Las líneas de alcantarillado/sépticas y de servicio de agua subterráneas están sujetas a condiciones cambiantes del suelo, desplazamientos en la tierra y corrosión, lo que puede producir una avería repentina; en este caso, usted es responsable del costo de reparación o sustitución. La sustitución de estas líneas puede ser costosa, ya que podría tener que gastar miles de dólares en gastos imprevistos, lo cual puede perjudicar un presupuesto.

SLWA ofrece a los propietarios elegibles protección para las reparaciones de sus tuberías de alcantarillado/sépticas y de servicio de agua. Por lo tanto, lo invitamos a inscribirse en la Cobertura de Servicio de línea de Agua Exterior y en la Cobertura de línea de Alcantarillado/Séptico Exterior de SLWA. Estos programas voluntarios de reparación de tuberías de servicios proporcionan cobertura para la reparación de sus tuberías exteriores de alcantarillado/sépticas y de servicio de agua o pozo. Estos programas cuentan con una línea directa de emergencia disponible las 24 horas, los 365 días del año para programar una reparación, y no tienen deducible.

Monto del beneficio: Hasta $8,500 por llamada de servicio con tantas llamadas de servicio como necesite para reparaciones cubiertas de la línea del servicio de agua Hasta $8,500 por llamada de servicio con tantas llamadas de servicio como necesite para reparaciones cubiertas de la línea de alcantarillado/séptico Dirección de la propiedad:

<<Serv_Address1>>

<<Serv_Address2>>
Ciudad:
<<Serv_City>>
— Importante —
Actúe ahora para proteger el servicio de agua exterior y las tuberías de alcantarillado/sépticas de su propiedad. Complete y envíe el formulario adjunto o llame a SLWA al 1-844-257-8796 para aceptar esta cobertura opcional. La cobertura comienza 30 días después del procesamiento de su formulario. Durante este período de revisión de 30 días, puede decidir si la cobertura es adecuada para usted. Elija una protección desde tan solo $6.33 por mes para proteger sus tuberías del costo alto de las reparaciones cubiertas. Este programa es administrado por SLWA y no se utilizaron fondos públicos para el envío de esta carta.

Visite www.slwofa.com para obtener un procesamiento más rápido.

Responda en un plazo de 30 días.

Atentamente,
SLWA Insurance Services
— Información sobre sus líneas de agua y de alcantarillado/sépticas — SLWA Insurance Services (“SLWA”), licencia de California n.º 0L71169, con oficinas corporativas ubicadas en 4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317, es una compañía independiente separada de su empresa de servicios públicos local o de su comunidad y ofrece y administra este plan opcional de protección para el hogar como representante autorizado de Virginia Surety Company, Inc. Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604, the home protection plan issuer. Su decisión de adquirir este plan no afectará ningún servicio que tenga con su empresa de servicios públicos local o su comunidad. Consulte los requisitos de elegibilidad y las limitaciones de cobertura en este paquete. <<X/x/XX>>
2404SZN76574ACAZ
Reply ID: <<MC3-2404SZN76574CCAZ-9999>>
Reply ID: <<MC4-2404SZN76534CCAZ-9999>>
Reply ID:
<<MC1-2404SZN76574ACAZ-9999>>
Reply ID:
<<MC2-2404SZN76534BCAZ-9999>>
<<Mr. Sample A Sample_xx>>
<<Serv_Address1_xxxxxxx>>
<<Serv_Address2_xxxxxxx>>
<<Serv_City_xx, ST Zip>>
<<MR. SAMPLE A SAMPLE>>
<<MAIL_ADDRESS1>>
<<MAIL_ADDRESS2>>
<<MAIL_CITY, ST ZIP>>
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Important Questions & Answers
This description of coverage, exclusions and conditions is not the actual contract; the actual contract will be sent to you within approximately 10 business days after we receive your Form.

What am I responsible for?
As a homeowner, you are responsible for your exterior
water service line and exterior sewer/septic line.

Does my homeowners insurance cover this?
Most basic homeowners insurance policies do not cover
repair or replacement due to normal wear and tear of
these lines.

Does this coverage include well lines?
Yes, coverage provides for repair or replacement of either water service or well lines, as explained in the “What’s covered” section.

Who is eligible for coverage?
To be eligible, you must own both the residential structure and the land it is located on. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes;
you know of any current problems with your system(s)
prior to enrollment; your entire system(s) is shared with a 3rd party or covered by a homeowners; association or the like; or your exterior sewer/septic line failed a smoke or dye test, camera inspection or any other proactive test
without resolution.

What should I know about this coverage?
What’s covered: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line Coverage: The water line from your utility’s
responsibility or external wall of your well casing to the external wall of your home. Repair or replacement of non- functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.

Exterior Sewer/Septic Line Coverage: The sewer line from the external wall of your home up to your utility’s
responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home.

Not covered: Damage from accidents, negligence or
otherwise caused by you, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line Coverage: Frozen lines, branch lines, any tanks or appliances. Additional exclusions apply.

Exterior Sewer/Septic Line Coverage: Septic/collection tanks; leaching fields; grinder pumps; backflow prevention devices; non-conforming drain lines; or branch lines.

Additional exclusions apply. Costs on covered repairs may exceed the benefit limit, in which case you pay the
difference between the cost and the benefit limit. See full Terms and Conditions with complete coverage and
exclusion details prior to enrolling by calling
1-844-257-8796 or going to www.slwofa.com. Disputes
resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.

When can I make a service call?
Your plan(s) starts 30 days after your Form is processed.

You can make a service call immediately after your plan(s) starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if
coverage is right for you. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.

What is the cancellation policy?
Cancel any time by calling SLWA Insurance Services at
1-844-257-8796 or visiting www.slwofa.com. You will not be charged during the review period (if applicable). If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).

What is the term of my service agreement?
The plan is annual. Unless you cancel, your plan
automatically renews annually at the then-current renewal price with your same payment terms.

What is E-Z Pay?
E-Z Pay is a paperless and stress-free way to pay for your coverage. Payments are automatically debited from the
bank/checking account of your choice as your payment
becomes due, at no additional cost.

Who is SLWA Insurance Services?
SLWA Insurance Services is an independent company,
separate from your local utility or community. SLWA
Insurance Services is not a licensed contractor and uses a network of pre-screened and licensed contractors to
complete repairs as the plan administrator for Virginia Surety Company, Inc. If you would prefer not to receive solicitations from SLWA, please call 1-844-257-8796.

8.5" wide
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Esta descripción de cobertura, exclusiones y condiciones no es el contrato real; usted recibirá el contrato real dentro de aproximadamente 10 días hábiles después de que
recibamos su Formulario.
¿De qué soy responsable?
Como propietario de vivienda, usted es responsable de la tubería exterior del servicio de agua y de la tubería exterior de alcantarillado/séptico.
¿Mi seguro para propietarios de vivienda cubre esto?
La mayoría de las pólizas de seguro básicas para
propietarios de vivienda no cubren la reparación ni
sustitución debido al desgaste normal de estas tuberías. ¿Incluye esta cobertura líneas de pozos?
Sí, la cobertura provee la reparación o sustitución de las tuberías del servicio de agua o de pozos, tal como se
explica en la sección “Con cobertura”.
¿Quién es elegible para la cobertura?
Para ser elegible, usted debe ser propietario tanto de la estructura residencial como del terreno donde esta se
encuentra. Usted no es elegible si su hogar es un vehículo recreativo o, de otro modo, está diseñado para trasladarse; si su propiedad se utiliza con fines comerciales; si está al tanto de cualquier problema vigente con su(s) sistema(s) antes de inscribirse en la cobertura; si comparte todo el (los) sistema(s) con un tercero o cuenta con la cobertura de una asociación de propietarios de vivienda o un
organismo similar; o si la tubería exterior de alcantarillado/ séptico no ha pasado una prueba de humo o tinte, una
inspección de cámara o cualquier otra prueba proactiva y continúa sin resolución.
¿Qué debo saber sobre esta cobertura?
Con cobertura: la cobertura proporciona, hasta el límite del beneficio correspondiente, la reparación y sustitución de las tuberías, sobre las que usted tiene responsabilidad exclusiva, que hayan experimentado una falla operativa o que estén dañadas debido al desgaste normal, y no por un accidente o negligencia. Cobertura de Servicio de línea de Agua Exterior: la tubería de agua desde su responsabilidad por el servicio público o desde la pared externa del
revestimiento de su pozo hasta la pared externa de su
hogar. También está cubierta la reparación o sustitución de cajas de parada, válvulas de cierre, válvulas reductoras de presión y dispositivos de prevención de reflujo que no funcionan. Cobertura de línea de Alcantarillado/Séptico Exterior: la tubería de alcantarillado desde la pared externa de su hogar hasta donde corresponde a su empresa de
servicios públicos, o la tubería séptica desde la pared externa de su hogar hasta el punto de conexión al tanque séptico de su propiedad, incluidos los drenajes de
ramificación desde el punto en que salen de la vivienda hasta el punto en que vuelven a entrar en ella.

Sin cobertura: daños por accidentes, negligencia o
causados por usted, otras personas o circunstancias
inusuales y las siguientes exclusiones específicas del
producto: Cobertura de Servicio de línea de Agua Exterior:
tuberías congeladas, tuberías de ramificación y tanques o dispositivos. Se aplican exclusiones adicionales. Cobertura de línea de Alcantarillado/Séptico Exterior: tanques
sépticos/de recolección; campos de drenaje; bombas o
trituradoras; dispositivos de prevención de reflujo; tuberías de drenaje no conformes; o tuberías de derivación. Se
aplican exclusiones adicionales. Los costos de las
reparaciones cubiertas pueden exceder el límite del
beneficio, en cuyo caso usted paga la diferencia entre el costo y el límite del beneficio. Consulte los Términos y condiciones completos con los detalles de cobertura y
exclusión antes de inscribirse llamando al 1-844-257-8796 o visitando www.slwofa.com. Las disputas se resuelven
mediante arbitraje, sin demanda colectiva ni juicio por jurado, a menos que se indique lo contrario en sus
Términos y condiciones completos.
¿Cuándo puedo realizar una llamada de servicio?
Su(s) plan(es) comienza 30 días después del
procesamiento de su Formulario. Puede realizar una
llamada de servicio inmediatamente después de que
comience su(s) plan(es).Durante el período de revisión
inicial de 30 días, recibirá los Términos y condiciones para ayudarle a decidir si la cobertura es adecuada para usted.

Tras la renovación/reactivación (si corresponde), no hay período de revisión y puede realizar una llamada de
servicio inmediatamente.
¿Cuál es la política de cancelación?
Cancele la cobertura en cualquier momento llamando a
SLWA Insurance Services al 1-844-257-8796 o visitando
www.slwofa.com. No se le cobrará durante el período de
revisión (si corresponde). Si lo cancela dentro de los 30 días de la fecha de inicio, recibirá un reembolso completo (menos cualquier reclamo pagado, cuando corresponda).

Las cancelaciones después de los primeros 30 días darán lugar a un reembolso prorrateado (menos cualquier
reclamo pagado, cuando corresponda).
¿Cuál es el plazo de mi acuerdo de servicio?
El plan es anual. A menos que lo cancele, su plan se
renueva de forma automática cada año al precio de
renovación vigente en ese momento con los mismos
términos de pago.
¿Qué es E-Z Pay?
E-Z Pay es una forma electrónica y relajada de pagar su cobertura. Los pagos se debitan de forma automática de
la cuenta bancaria/corriente de su elección a medida que vence su pago, sin costo adicional.
¿Qué es SLWA Insurance Services?
SLWA Insurance Services es una compañía independiente,
separada de su empresa de servicios públicos local o de su comunidad. SLWA Insurance Services no es un
contratista autorizado por lo que utiliza una red de
contratistas autorizados y preseleccionados para
completar las reparaciones como administrador del plan
para Virginia Surety Company, Inc. Si desea no recibir
solicitudes de SLWA, llame al 1-844-257-8796.

La traducción de las descripciones de nuestros planes se proporciona solo por conveniencia y no pretende cambiar los planes. Si hay alguna inconsistencia con la descripción traducida del plan, prevalece la versión en inglés.
2404SZN76574ACAZ-INS

8.5" wide
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Insert size: 8.5”w x 11”h
Fold: Tri Fold to #10 size
Color: 2/2; 10% Cyan, K / 10% Cyan, K
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RX4263_Choice_Buried_Pipes
Yes, please sign me up for the protection plan(s) administered by SLWA and issued by Virginia Surety Company, Inc. I have selected. I understand that my first payment will be taken on my coverage start date, which will be 30 days after my enrollment is processed. I understand that, regardless of the payment frequency I select, my optional plan(s) is based on an annual contract and will be automatically renewed annually on the same payment terms I selected at the then-current renewal price, plus any applicable taxes, unless I cancel. SLWA will only notify me if the applicable tax rate changes, causing the preauthorized amount to differ by more than 10%. I have the option to cancel this contract(s) at any time without additional cost to me by calling 1-844-257-8796 or going to www.slwofa.com. See Our CA Privacy Notice at www.slwofa.com. I agree I have read the coverage details in this package and confirm I am the homeowner, meet all other eligibility requirements, and understand the coverage limitations and exclusions.

I have enclosed my check or money order, payable to SLWA, for my annual payment for the plan(s) selected

2. Choose Your Payment Method
Credit/Debit Card
Annual Check or Money Order
E-Z Pay (see back of letter)
Card Number Exp. Date

VISA MASTERCARD AMEX DISCOVER
Signature (required) E-mail Address
Phone #
Fecha:

Respuesta
solicitada: En 30 días
Please confirm your name and address below
and make any changes if necessary.

Acceptance Form

1. Choose Your Protection Plan(s)
Exterior Water Service Line Coverage and
Exterior Sewer/Septic Line Coverage
Exterior Water Service
Line Coverage
Exterior Sewer/Septic
Line Coverage

PAYMENT

SCHEDULE

MONTHLY

QUARTERLY
YEARLY
$9.33

BEST CHOICE
$6.33$15.66
$27.99$18.99$46.98
$111.96$75.96$187.92
Please see below for
applicable Reply IDReply ID:

<<Serv_Address1>>

Visite www.slwofa.com para obtener un procesamiento más rápido.

Responda en un plazo de 30 días.

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Date:

Response
Requested: Within 30 Days
RX
N7
RX4263_Choice_Buried_Pipes
Sí, inscríbanme en el plan de protección administrado por SLWA y otorgado por Virginia Surety Company, Inc. que he seleccionado.

Entiendo que mi primer pago se cobrará en la fecha de inicio de mi cobertura, que será 30 días después de que se procese mi inscripción.

He adjuntado mi cheque o giro postal, pagadero a SLWA, por el pago anual del (de los) plan(es) seleccionado(s).

2. Elija su forma de pago
T arjeta de crédito/débito
Cheque anual o giro posta l
E-Z Pay (consulte el reverso de la carta)
Número de Tarjeta Fecha de
Expiración

VISA MASTERCARD AMEX DISCOVER
FIRMA (obligatoria)
Confirme su nombre y dirección a continuación
y realice cualquier cambio de ser necesario.

Formulario de aceptación
Dirección de
correo electrónico
Número de

Teléfono

CALENDARIO

DE PAGOS

MENSUAL

TRIMESTRAL
ANUAL
$9.33
MEJOR OPCIÓN
$6.33$15.66
$27.99$18.99$46.98
$111.96$75.96$187.92
Consulte a continuación el
ID de respuesta aplicableID de respuesta:

Replacement of these lines can be expensive—costing you thousands of dollars in unforeseen expenses—and that may be hard on a budget.

These programs provide a 24-hour emergency hotline, available 365 years to schedule a repair, and have no deductible.

Please respond within 30 days.

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June202
ReportingperiodApril
22 RIALTO

CUSTOMER SERVICE & REVENUE

MONTHLY OPERATIONS REPORT
Reporting Period:

April 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
23 Table of Contents
I. CUSTOMER SERVICE SUMMARY................................ ............................................................. 3 II. CALL CENTER PERFORMANCE ................................ ................................................................. 3 III. AUTOMATED SERVICES ................................ ........................................................................... 3 IV. CONSUMPTION & BILLING ................................ ...................................................................... 4 A. Consumption ................................ .................................................................................... 4 B. Billing ................................ ................................................................................................ 4 V. REVENUE & AGING ................................ .................................................................................. 5 A. Revenue ................................ ........................................................................................... 5 B. Aging ................................ ................................................................................................ 6 C. Bad Debt................................ ........................................................................................... 6 VI. SERVICE ORDERS ................................ ..................................................................................... 7 VII. OTHER ACTIVITIES ................................ ................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenu e Summary ........................................................................................................... 7 B. Non Rate Revenue - E xtraterritorial Customers ............................................................. 7 C. Non -Ra te Revenue – Other ............................................................................................. 8 D. Development Impact Fees ................................ ............................................................... 8 E. Rialto Basin Water Rights and Leasing ................................ ........................................... 8 F. Cash Collections by Payment Method – Ri alto Water Services ..................................... 9 G. Payment Collection Method – F iscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-P rior Year Comparison ..................... 10 I. Non-Ra te Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Ra te Revenue + Utility Revenue Collected Fiscal Year -to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—P rior Year Comparison ............ 11 L. Non-C IS Customer Accounts Receivable Aging ............................................................ 12 24 3
I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of 83%.

Out of 1,617 inbound calls answered, 1,343 were answered within the first 30 seconds.

Water consumption has decreased by 8.9% when compared against previous month. When compared against last year, consumption has increased by less than 1%. This fluctuation is attributed to the seasonal change and number of days between the billings. Aside from monthly fluctuations, year over year consumption continues to shows lower consumption due to ratepayers’ conservation efforts and higher than normal rainfall.

Se
wer revenue has decreased by 1.7% compared to the prior month and decreased by

1.3% from last year.

II. CALL CENTER PERFORMANCE
During this reporting month, service level was 83% with 1,343 out of 1,617 being answered within the first 30 seconds. Overall average wait time was thirty-four (34) seconds.

III. AUTOMATED SERVICES
About 11,671 or 52.2% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48% have chosen the e-bill option. This e- bill participation is 9.1% increase from April of the prior year.

85.9%

60.6% 61.8% 61.2%

70.7%

79.5% 79.0% 78.6%

88.7%

80.1% 81.3% 80.0% 83.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%
100.0%
0 500
1,000
1,500
2,000
2,500
Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Answer in 30 Sec 989 1,634 1,354 1,319 1,399 1,090 1,243 1,167 1,182 1,286 1,128 1,148 1,343 Calls Answered 1,084 2,321 1,864 1,702 1,759 1,416 1,579 1,484 1,335 1,595 1,386 1,435 1,617 Service Level 85.9% 60.6% 61.8% 61.2% 70.7% 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Apr-23 May-23 Jun-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Number of Bills 21,942 21,917 21,934 21,990 22,015 22,062 22,106 22,161 22,204 22,246 22,202 22,369 Number of Bill Adjustments (during billing) 17 11 12 8 1 8 9 5 15 18 10 12 Automated Over the Phone Payments 2,267 2,901 2,792 2,770 2,770 2,809 2,597 2,340 2,700 2,539 2,539 2,592 Online Payment 6,874 9,261 8,471 8,652 7,169 9,615 8,624 7,466 10,027 8,553 7,756 9,888 E-bill Participants 5,104 5,071 5,114 5,186 5,205 5,383 5,896 5,451 5,497 5,534 5,564 5,610 Auto Pay Participants (New Portal) 3,668 3,697 3,735 3,818 3,841 3,863 3,896 3,927 3,984 4,007 4,054 4,082 PayNearMe 127 144 147 134 116 122 134 107 128 100 115 118 25 4
IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has decreased by 8.9% when compared against previous month.

When compared against last year, consumption has increased by less than 1%. This fluctuation is attributed to the seasonal change and number of days between the billings.

A
side from monthly fluctuations, year over year consumption continues to shows lower consumption due to ratepayers’ conservation efforts and higher than normal rainfall.

C
ommercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.

B
. Billing
A total of 22,369 bills were mailed or sent out electronically in April. Billing accuracy was 99.95% with twelve (12) requiring adjustments.

January Feburary March April May June July August Septembe r October November December
2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612
0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837
0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
26 5
V. REVENUE & AGING
A. Revenue
Water revenue has decreased by 1.8% when compared against the prior month and increased 2.8% when compared against previous year. Sewer revenue has decreased by 1.7% compared to the prior month and decreased by 1.3% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.

January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
Dollars ($)
Annual Sewer Sales
27 6
B
. Aging
The total aging balance has decreased by 6.0%, see first table below. For balances >30-days only, water has decreased 4.7% and wastewater has increased by 2.0%. This decrease in total aging balance is attributed to the timing of the report. A bill due date fell on the first day of this reporting cycle.

C. B
ad Debt
21 (twenty-one) accounts were sent to collections for a total amount of $17,261.94.

These collections arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
$4,500,000.00
Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Aging Balances in Dollars ($)
Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Water $1,774,054 $1,571,299 $1,510,370 $1,848,390 $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224 $1,512,983 $1,321,331 $1,211,293 Sewer $3,914,988 $3,484,174 $3,364,071 $3,057,004 $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425 $3,169,474 $3,439,882 $3,264,892 Historical Aging Totals
Water and Sewer
$0
$500
$1,000
$1,500
$2,000
$2,500
Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Thousands
Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 Water $1,014,93 $851,757 $789,227 $748,641 $791,539 $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 Sewer $2,050,79 $1,952,47 $1,894,86 $1,185,39 $1,204,22 $1,283,61 $1,362,24 $1,528,01 $1,527,20 $1,544,32 $1,684,21 $1,657,30 $1,691,20 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 28 7
VI. SERVICE ORDERS
394 service orders were initiated by the customer service team during the reporting month. Of this total, 78 service orders or 20.0% were due to occupant changes. 251 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.

VII. OTHER ACTIVITIES
Since the moratorium on disconnection for nonpayment ended in April 2023, payment trend is continuing to improve. This balance decreased again by 10% from the previous month. It is now at $840K. During the Covid-19, highest amount was $2.2M and prior to the Covid-19, typical delinquencies hovered around $500K.

VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in April 2024 is $3,976,000. Non-Rate Revenue is $279,000; Utility Revenue is $ 3,439,000 and Tax / Ambulance Revenue at $258,000.

RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in April 2024 and April 2023 are $251,000 and $175,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $6,000 in April 2024 and $4,000 in April 2023.

B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.

Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.

An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).

This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
29 8
T
he City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.

C. Non -Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.

Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.

Rialto Bioenergy Facilities subleased a City property for $10,500 a month.

The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on April 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.

The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.

D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in April of 2024.

E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.

In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
30 9
F. C
ash Collections by Payment Method – Rialto Water Services Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.

General ledger are posted and accounted for the following day the payments are processed.

Payment Method Description
Transaction
Count APRIL 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 22 141,636$ 2.44%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 22 2,298,707 39.54% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 22 326,095 5.61%

PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.

Payments originated from Merchant online service 13,538 1,880,831 32.35% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 22 1,152,574 19.83%
Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 124 13,382 0.23% Total Revenue per
Bank 5,813,226$ 100%
Recon to RUA Recap:

Adj detailed in RUA (1,837,218)
Prior mo. Correction
RUA increase in Cash 3,976,008$
31 10
G. Payment Collection Method – Fiscal Year to Date
H. C
ash Collections on Behalf of the City of Rialto-Prior Year Comparison I. No
n-Rate Revenue + Utility Revenue Collections Prior Year Comparison Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 TOTAL % Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 122,777$ 148,645$ 126,852$ 120,479$ 141,636$ 1,351,908$ 3.61% Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 217,525 220,698 752,357 76,206 2,298,707 5,622,890$ 15.03% EBOX 278,811 386,279 294,477 350,069 333,897 272,493 362,406 301,727 259,896 326,095 3,166,150$ 8.46% Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 1,477,686 2,082,634 1,674,164 1,533,849 1,880,831 17,586,140$ 47.00% Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 1,023,558 1,243,631 884,739 917,840 1,152,574 9,547,690$ 25.51% Pay Near Me 13,525 18,023 14,053 15,200 17,703 12,413 17,721 11,455 12,038 13,382 145,515$ 0.39% Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 3,126,452$ 4,075,735$ 3,751,294$ 2,920,308$ 5,813,226$ 37,420,294$ 100.00% NSF (12,161) (18,606) (13,166) (12,549) (11,885) (6,868) (17,629) (13,082) (11,011) (13,254) (130,212)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 3,119,584$ 4,058,107$ 3,738,212$ 2,909,297$ 5,799,972$ 37,290,081$ Apr 2024 Apr 2023 Variance
UUT Water 71,925$ 48,718$ 23,207$
UUT Sewer 179,571 127,011 52,560
Perchlorate - - -
Ambulance 6,171 4,318 1,853
Total 257,667$ 180,047$ 77,620$
Apr 2024 Apr 2023 Variance
Non-Rate / Extra Territorial
Revenue 279,232$ 167,295$ 111,937$
Utility Revenue 3,439,109$ 2,410,141$ 1,028,968$
Total 3,718,341$ 2,577,436$ 1,140,905$
32 11
J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date K. Inc
rease in Cash Collections and Fund Distribution—Prior Year Comparison Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 Total Non-Rate Revenue
Cell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 2,074 9,818 73,472 48,012 99,133 385,226 Interest Income - - - - - - - - - - -

NRR-FOG - - - - - - - - - - - Extra Terr-Water - - - - - - - - - - - Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 60,799 16,571 575,106 55,953 161,159 1,714,335 Abatement of Expenses - - - - - - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 1,419 4,432 5,416 4,316 10,170 35,702 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 6,382 9,553 7,994 9,464 8,770 74,209 Miscellaneous Revenue - Sewer - - - - - - - 5,143 - - 5,143

NSF - - - - - - - - - - - DIF - Wastewater Connection - - - - - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - - - - - Sewer Cash Over/Short (1) (42) - 10 - - - - - - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 70,674$ 40,373$ 667,131$ 117,745$ 279,232$ 2,214,583 Utility Revenue
Water Penalty 2,454 1,972 437 703 449 388 454 420 507 563 8,348 Sewer Penalty 3,755 2,683 490 506 341 561 599 765 605 255 10,559 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - - - (150) - - (2,424) Senior Disc - Water - - - - - - - - - - - Senior Disc - Sewer - - - - - - - - - - - Water Contract - - - - - - - - - - - Water Deposits Paid - - - - - - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 7,764 9,342 7,356 10,521 35,619 124,537 Hydrant Deposits 366 - - - - 821 324 259 360 1,636 3,767 Sewer Deposits Paid - - -
- - - - - - - - Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 9,112 13,267 11,487 10,671 12,015 111,246 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 850,980 1,201,880 888,255 1,071,875 977,245 10,749,032 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 1,946,226 2,510,821 2,055,169 1,955,807 2,403,770 21,365,422 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 20,216 7,678 925 196,713 6,077 581,232 Bad Debt Sewer - - - - - - - - - - - Bad Debt Water - - - - - - - - - - - Tax Roll - Sewer - - - - - - - 377 - 1,870 2,247 Collection Agency - Water 350 340 65 - - - 39 - 38 59 890 Collection Agency - Sewer - - 83 - - - 67 - 90 - 240 Collection Agency - Misc Water - - - - - - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 2,836,069$ 3,744,471$ 2,964,863$ 3,247,186$ 3,439,109$ 32,955,095$ T
otal Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 2,906,742 3,784,844 3,631,994 3,364,931 3,718,341 35,169,678 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
April 2024 3,976,008 15,510 2,762,751 1,197,747 3,976,008 (15,510) 3,960,498 April 2023 2,757,483 8,264 1,931,392 817,828 2,757,483 (12,260) 2,745,223 33 12
L. No
n-CIS Customer Accounts Receivable Aging
A
T&T The credit indicates annual payment of cell tower rent.

Social Science Service (Cedar House) is on a payment plan, reducing outstanding balance by $8,200 each month.

City of Fontana is current with its obligations.

Colton Unified School District has no outstanding balance.

Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.

San Bernardino Co Waste System Div. The customer directly remitted the payment to the City of Rialto. The City will reimburse RWS.

Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.

Name
Total as of
4/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (22,236)$ (22,236)
Social Science Service - Cedar House 16,459 16,459 CITY OF FONTANA 123,847 123,847
Colton Unified School District - -
County of San Bernardino-CSA 70 BL - -
Rialto BioEnergy Facilities 80,255 14,021 66,233 Sprint-Nextel SBA 2012 TC Assets 7,258 2,074 5,184 San Bernardino Co Waste System Div. 316,784 316,784 SB Valley Mun Water District -
Vertical Bridge Holdco, LLC (CIG) 26,012 2,744 23,268 Grand Total 548,378$ 120,450$ -$ -$ 427,929$ 34 RIALTO WATER

MONTHLY OPERATIONS REPORT
Reporting Period:

April 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
35 RIALTO WATER

OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
36 RIALTO WATER

MONTHLY OPERATIONS REPORT
I. E

XECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement. 37 A. Water Production Totals
Total water delivered into the Rialto system this month was 759.82 acre-feet. 581.28 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 102.60 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 75.94 acre-feet came from the OPRTP.

DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 4/1/24 0.00 7.96 0.00 0.00 4.38 0.87 0.00 0.00 2.07 0.00 15.28 4/2/24 0.00 5.26 0.00 0.00 4.27 14.90 12.83 12.30 3.21 0.00 39.94 4/3/24 0.00 4.07 0.00 0.00 3.05 5.85 1.97 0.00 2.64 0.00 15.61 4/4/24 0.00 7.21 0.00 0.00 0.00 7.70 0.00 0.00 3.90 0.00 18.81 4/5/24 0.00 2.36 0.00 0.00 0.00 8.68 7.18 7.09 4.06 0.00 22.19 4/6/24 0.00 0.00 0.00 0.00 3.97 8.04 8.65 11.00 6.22 0.00 29.23 4/7/24 0.00 1.29 0.00 0.00 4.30 7.91 10.13 5.23 3.81 0.00 22.54 4/8/24 0.00 0.89 0.00 0.00 5.04 8.07 8.94 12.33 4.22 0.00 30.55 4/9/24 0.00 6.44 0.00 0.00 4.95 8.29 7.76 5.97 3.40 0.00 29.05 4/10/24 0.00 0.42 0.00 0.00 4.52 7.72 9.43 8.54 4.20 0.00 25.40 4/11/24 0.00 0.88 0.00 0.00 4.73 8.04 9.22 7.64 3.72 0.00 25.01 4/12/24 0.00 0.24 0.00 0.00 4.93 8.38 8.13 7.30 4.43 0.00 25.28 4/13/24 0.00 0.23 0.00 0.00 4.74 8.38 8.78 7.44 4.75 0.85 26.39 4/14/24 0.00 5.63 0.00 0.00 4.43 7.71 0.00 0.00 2.57 4.39 24.73 4/15/24 0.00 0.00 0.00 0.00 4.81 8.44 0.00 0.00 5.49 5.05 23.79 4/16/24 0.00 2.76 0.00 0.00 4.44 7.76 0.00 0.00 2.98 3.90 21.84 4/17/24 0.00 4.09 0.00 0.00 4.72 8.04 0.00 0.00 2.96 4.29 24.10 4/18/24 0.00 5.94 0.00 0.00 4.86 8.33 1.29 0.00 2.92 4.51 26.56 4/19/24 0.00 5.08 0.00 0.00 4.91 8.13 0.40 0.57 0.44 4.55 23.68 4/20/24 0.00 4.83 0.00 0.00 4.64 8.31 0.00 0.00 4.20 4.26 26.24 4/21/24 0.00 5.08 0.00 0.00 4.72 7.95 0.00 0.00 3.67 4.88 26.30 4/22/24 0.00 6.44 0.00 0.00 4.64 8.05 0.00 0.00 6.27 4.66 30.06 4/23/24 0.00 5.21 0.00 0.00 4.34 7.42 0.00 0.02 4.13 4.04 25.16 4/24/24 0.00 5.72 0.00 0.00 4.76 8.28 0.00 0.00 4.59 0.00 23.35 4/25/24 0.00 5.69 0.00 0.00 4.33 7.97 0.00 0.00 3.08 9.15 30.22 4/26/24 0.00 4.87 0.00 0.00 4.54 8.28 0.00 0.00 3.14 4.25 25.08 4/27/24 0.00 5.40 0.00 0.00 4.70 8.13 0.00 0.00 3.35 4.68 26.26 4/28/24 0.00 5.08 0.00 0.00 4.53 7.74 0.00 0.00 3.93 4.44 25.72 4/29/24 0.00 4.38 0.00 0.00 4.60 7.84 0.00 0.00 3.83 4.12 24.77 4/30/24 0.00 5.40 0.00 0.00 4.95 8.25 0.47 0.72 3.45 3.92 26.69 TOTAL 0.00 118.85 0.00 0.00 127.79 239.46 95.18 86.15 111.63 75.94 759.82 MIN 0.00 0.00 0.00 0.00 0.00 0.87 0.00 0.00 0.44 0.00 15.28 MAX 0.00 7.96 0.00 0.00 5.04 14.90 12.83 12.33 6.27 9.15 39.94 AVE 0.00 3.96 0.00 0.00 4. 26 7.98 3.17 2.87 3.72 2.53 25.33 APRIL 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 38 APRIL 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 4/1/24 0.00 0.00 13.13 0.00 0.00 0.00 0.00 0.00
4/2/24 0.00 0.00 2.07 0.00 0.00 12.30 0.00 0.00
4/3/24 0.00 0.00 0.75 0.00 0.00 0.00 0.00 0.00
4/4/24 0.00 0.00 2.58 0.00 0.00 0.00 0.00 0.00
4/5/24 0.00 0.00 6.83 0.00 0.00 7.09 0.00 0.00
4/6/24 0.00 0.00 7.41 0.00 0.00 11.00 0.00 0.00
4/7/24 0.00 0.00 1.85 0.00 0.00 5.23 0.00 0.00
4/8/24 0.00 0.00 4.42 0.00 0.00 12.33 0.00 0.00
4/9/24 0.00 0.00 4.32 0.00 0.00 5.97 0.00 0.00
4/10/24 0.00 0.00 2.03 0.00 0.00 8.54 0.00 0.00
4/11/24 0.00 0.00 1.18 0.00 0.00 7.64 0.00 0.00
4/12/24 0.00 0.00 2.16 0.00 0.00 7.30 0.00 0.00
4/13/24 0.00 0.00 1.87 0.00 0.00 7.44 0.00 0.00
4/14/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/15/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/16/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/17/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/18/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/19/24 0.00 0.00 0.00 0.00 0.00 0.57 0.14 0.00
4/20/24 0.00 0.00 0.12 0.00 0.00 0.00 0.00 0.00
4/21/24 0.00 0.00 1.56 0.00 0.00 0.00 0.00 0.00
4/22/24 0.00 0.00 1.48 0.00 0.00 0.00 0.00 0.00
4/23/24 0.00 0.00 0.79 0.00 0.00 0.02 0.00 0.00
4/24/24 0.00 0.00 2.38 0.00 0.00 0.00 0.00 0.00
4/25/24 0.00 0.00 2.55 0.00 0.00 0.00 0.00 0.00
4/26/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
4/27/24 0.00 0.00 1.46 0.00 0.00 0.00 0.00 0.00
4/28/24 0.00 0.00 0.72 0.00 0.00 0.00 0.00 0.00
4/29/24 0.00 0.00 0.98 0.00 0.00 0.00 0.00 0.00
4/30/24 0.00 0.00 1.11 0.00 0.00 0.72 0.00 0.00
TOTAL 0.00 0.00 63.75 0.00 0.00 86.15 0.14 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 13.13 0.00 0.00 12.33 0.14 0.00
AVE 0.00 0.00 2.13 0.00 0.00 2.87 0.00 0.00
39 B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.

Depth-to-water is measured from the well head to the static water surface.

Increases in depth-to-water represent a decrease in static water level.

Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Apr May Jun Jul Aug Sept Oct Nov Dec Feb Mar Apr Chino # 1 (580 ft) In-
active well 429' 423' 425' 425' 425' 411' 418' 423' 416' 411' 411' 420' 417' Chino # 2 (550 ft) 369' 358' 367' 366' 367' 368' 369' 369' 344' 344' 345' 342' 346' City # 1 (260 ft) 392' 256' 247' 245' 247' 245' 247' 243' 247' 247' 247' 247' 164' City # 2 (480 ft) 402' 284' 251' 247' 238' 240' 212' 212' 212' 212' 210' 171' 182' City # 3 (525 ft) Out
of Service 505' 502' 501' 502' 499' 503' 456' 456' 456' 451' 429' 450' 423' City # 4A (528 ft) 406' 379' 378' 377' 376' 377' 378' 368' 374' 375' 376' 361' 373' City # 5 (385 ft) In-
active well 364' 364' 363' 363' 362' 361' 361' 364' 360' 358' 340' 339' 340' Rialto # 1 (650 ft) In-
active well 588' 581' 576' 574' 574' 581' 581' 574' 574' 581' 553' 564' 569' Rialto # 2 (550 ft) In-
active well 501' 495' 497' 495' 497' 497' 499' 498' 500' 501' 499' 500' 500' Rialto # 3 (509 ft) 478' 473' 473' 475' 474' 474' 474' 474' 474' 474' 474' 475' 474' Rialto # 4 (450 ft) In-
active well 416' 414' 414' 414' 413' 413' 414' 414' 415' 415' 416' 415' 415' Rialto # 5 (560 ft) 386' 384' 384' 381' 381' 379' 376' 380' 382' 383' 385' 385' 386' Rialto Well # 7 In-
active well 362' 360' 360' 360' 361' 361' 362' 362' 362' 362' 362' 361' 362' Miro # 3 (563 ft) 492' 481' 483' 492' 492' 487' 486' 487' 489' 487' 485' 486' 487' EW-1 (780 ft) 476' 473' 474' 474' 474' 475' 474' 476' 476' 476' 474' 475' 476' January 2024 the sounder was out of service.
40 II. REGULATORY
All State of California and public health agency regulatory requirements were met.

A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Apparent Color Color Units 3.0 --
Odor Threshold TON 1 --
Turbidity NTU 0.10 5
Alkalinity, Total (as CaCO3) mg/L 5.0 --
Bicarbonate (HCO3) mg/L 5.0 --
Carbonate mg/L 5.0 --
Chloride mg/L 1.0 500
Specific Conductance umhos/cm 2.0 1600
Fluoride mg/L 0.10 2
Hydroxide mg/L 5.0 --
MBAS mg/L 0.10 0.5
Nitrate as N mg/L 0.40 10
pH pH Units -- --
Sulfate mg/L 0.50 500
Aluminum μg/L 50 200
Boron μg/L 100 --
Calcium mg/L 1.0 --
Copper μg/L 50 1000
Iron μg/L 100 300
Magnesium mg/L 1.0 --
Manganese μg/L 20 50
Potassium mg/L 1.0 --
Silver μg/L 10 100
Sodium mg/L 1.0 --
Zinc μg/L 50 5000
Hardness, Total (as CaCO3) mg/L 6.6 --
Total Anions meq/L -- --
Total Cations meq/L -- --
41 Antimony μg/L 6.0 6
Arsenic μg/L 2.0 10
Cadmium μg/L 1.0 5
Lead μg/L 5.0 15
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
meq/L = milliequivalents per liter
Sample Date
Sample Site Location Results
04/11/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1 BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 2.7
Perchlorate (CLO4) 1.6* 1.9* <1.0 11* 110*
Total Dissolved Solids 200 190 280 210 220 210 220 320 320 210 Apparent Color <3.0
Odor Threshold 1
Turbidity <0.10
Alkalinity, Total (as CaCO3) 140
Bicarbonate (HCO3) 180
Carbonate <5.0
Chloride 4.6
Specific Conductance 350
Fluoride 0.26
Hydroxide <5.0
MBAS 0.049
Nitrate as N 3.7
pH 8.0
Sulfate 13
Aluminum <50
Boron <100
Calcium 52
Copper 14
Iron <100
Magnesium 7.4
Manganese <20
Potassium 1.7
42 Silver <10
Sodium 13
Zinc <50
Hardness, Total (as CaCO3) 160
Total Anions 3.37
Total Cations 3.82
Antimony <6.0 <6.0 <6.0 <6.0
Arsenic <2.0 2.6 <2.0 <2.0
Cadmium <1.0 <1.0 <1.0 <1.0
Lead <5.0 <5.0 <5.0 <5.0
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect). 43 B. Sample Site Location Results
Rialto Distribution Sample Results
April 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 04/02/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.11 A A
1228 W. Merrill 0.84 A A
256 N. Fillmore 0.88 A A
987 W. Grove 0.85 A A
978 N. Driftwood 0.83 A A
1451 N. Linden 0.85 A A
469 W. Jackson 1.18 A A
935 E. Mariposa 0.87 A A
1000 N. Joyce 1.15 A A
766 N. Chestnut 0.94 A A
149 W. Victoria 1.20 A A
313 E. McKinley 1.10 A A
609 E. South 1.09 A A
273 E. Alru 1.00 A A
1161 S. Lilac 0.78 A A
101 E. Valley 1.05 A A
CYCLE 2 - 04/10/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.86 A A <3.0 1 <0.10
101 S. Larch 0.80 A A <3.0 1 <0.10
320 N. Wisteria 0.82 A A <3.0 1 <0.10
861 W. Grove 0.84 A A <3.0 1 0.15
1168 N. Glenwood 0.93 A A <3.0 1 <0.10
1320 N. Fitzgerald 0.80 A A <3.0 1 <0.10
860 N. Willow 0.85 A A <3.0 1 <0.10
209 E. Cornell 1.21 A A <3.0 1 0.16
643 E. Margarita 0.78 A A <3.0 1 0.28
1170 N. Terrace Rd. 1.00 A A <3.0 1 0.17
681 E. Erwin 1.15 A A <3.0 1 <0.10
402 E. Merrill 0.90 A A <3.0 1 0.23
261 W. Wilson 1.11 A A <3.0 1 <0.10
532 S. Iris 1.10 A A <3.0 1 0.10
44 281 W. Hawthorne 1.09 A A <3.0 1 <0.10
379 W. Valley 1.06 A A <3.0 1 <0.10
Rialto Distribution Sample Results
April 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.

Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 04/17/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.05 A A
775 E. Foothill 0.93 A A
878 N. Primrose 1.11 A A
369 E. Van Koevering 1.01 A A
274 W. Valencia 1.10 A A
1566 N. Fillmore 1.17 A A
932 N. Idyllwild 1.00 A A
644 N. Smoketree 1.03 A A
605 W. Rosewood 1.06 A A
1189 W. Second 1.05 A A
775 W. Rialto 0.93 A A
211 E. Wilson 0.79 A A
595 E. Huff 1.08 A A
1005 S. Riverside 1.10 A A
794 S. Verde 1.04 A A
1055 W. Bloomington 1.00 A A
CYCLE 4 - 04/24/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.31 A A
101 S. Linden 0.74 A A
234 N. Larch 1.05 A A
575 N. Driftwood 0.90 A A
1355 W. Shamrock 0.87 A A
992 N. Yucca 1.44 A A
481 W. Cornell 1.21 A A
158. E. Shamrock 1.22 A A
749 E. Holly 1.03 A A
545 E. Victoria 1.57 A A
200 N. Sycamore 1.22 A A
407 E. Allen 1.24 A A
399 E. Montrose 0.93 A A
856 S. Orange 1.05 A A
45 911 S. Cactus 1.25 A A
220 W. Valley 1.16 A A
P/A + Present or
Absent
C. Violations
No violations were received during this reporting period.

D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 233 mg/L for the month of April as compared to 233 mg/L in March. The TDS levels are below the secondary maximum contaminant level requirements.

III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
Fire Safety
EHS Safety Committee Meeting
Daily Safety Focus Emails
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3852 days. 46 IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 1 770 gallons of sodium hypochlorite was used in April as compared to 1516 gallons used in March.

V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all data for April 2024. We will provide the data as it is received, thus will include yearly usage received to date.

SCE kWh
Year Month
Billed
Usage
2023 May 507,517
2023 June 577,034
2023 July 600,894
2023 August 738,127
2023 September 749,819
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 31,597
2024 March 42,703
2024 April 45,022
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.

VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the Count y of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Munici pal Water District (SBVMWD); and, if required to meet demand, additional water can be 47 supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.

The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, c ost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.

A. Operational Wells
All wells were operational.

B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . 60 valves were exercised for the month of April.

Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 140
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in April.

Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
Total 12
48 Progress % (19)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. DDW has scheduled a beginning sanitary survey start date of May 22, 2024. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey.

VIII. ASSET MANAGEMENT
The following work orders were completed for the month of April:
• Preventive Maintenance –60
• Corrective Maintenance – 49
• Predictive Maintenance –0
362 – PMs planned for May 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to four pipe line and two hydrant repairs.

B. Major Equipment and/or Machinery Outages
All wells were operational.
49 IX. RAINFALL TOTALS
50 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT
R
eporting Period:

April 2024
P
repared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
51 1

RIALTO WASTEWATER

OPERATIONS AND MAINTENANCE REPORT
Contents

EXECUTIVE SUMMARY

1. Collection System / Customer Service Log 2
a. Collection System Activities 2
b. S.S.O. dates 2
c. Customer Service Call Outs 2

2. Wastewater Treatment Plant - Monthly Overview 2
a. Significant events during the month 2

3. Treatment Facility Performance / Laboratory Activities 3 a. See attached Monthly Performance Summary 3
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies 3 c
. Effluent Specifications Exceedance Discussion 3

4. Monthly Safety Program Overview 3

5. Biosolids, Chemicals, and Utilities 3
a. Monthly Biosolids Production 3
b. Monthly Chemical Consumption 3
c. Monthly Utilities Consumption 4

6. Odor Complaints / Actions Taken 4

7. Major Equipment and/or Machinery Outages 4

8. Outside Agency Activities during the Month 4
a. Government agency or property insurance inspections 4 b. Government agency environmental, health, or safety tests / monitoring 4 c. Government agency notice of violation received 4
d. Government agency monitoring 4
e. Other matters of concern 4

9. Complaint Log 5
T
ABLES
● T
reatment Facility – Monthly Performance Summary 7,9,11 52 2

RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

EXECUTIVE SUMMARY

Highlights of this month’s Wastewater O&M report include the following:

● The treatment plant performed well and met all compliance parameters. ● There were seven residential calls for sewer collection issues.

1. Collection System/Customer Service Log

a. Collections group activities this month:

Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewer cleaned conventional
method, feet, which includes “Hot
spot cleaning”
16,155 12,058 70,203
Sanitary sewers assessed using the SL-
RAT method, feet 0 41 41
CCTV Inspection, miles (26 is the
annual goal)* .82 1.69 6.64
Manhole Inspections 0 4 4
USA Dig Alert Markings, count 0 0 14
Residential call outs 7 1 17
Sanitary sewer overflows 3 2 6

b. S.S.O. dates:
c. Customer Service Call Outs – See Item 9 for details.

2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.

a. Significant events during the month were:

Gravity Belt #2 was returned to service.

53 3

3. Treatment Facility Performance/Laboratory Activities

a. See the attached Table 1 Monthly Performance Summary.

b. Summary of Notices and Laboratory Tests/Reports filed with government agencies The monthly submittal of State/Federal discharge monitoring reports was completed promptly.

c. Effluent specification exceedance discussion
See Section 2 above.

4. Monthly Safety Program Overview

Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0

*A lost time incident has not occurred since 9-3-2020, totaling 1,337 days.

5. Biosolids, Chemicals, and Utilities

a. Monthly Biosolids Production

Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 1,464.35 1,249.5 5,029.55

b. Monthly Chemical Consumption

Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 30,394 25,385 Sodium Bisulfite, Discharge Dechlorination 10,014 10,055 Ferrous Chloride, Digester Gas Conditioning 3,486 3,586 Polymer, Gravity Belt Thickener 322 400
Polymer, Belt Filter Press 722 808
Alum, Tertiary Filters 0 0

54 4
c. M
onthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH 455,926 466,392
Electricity Lilac LS, KWH 734
Electricity Sycamore LS, KWH *0
Electricity Ayala LS, KWH 6,207
Electricity Agua Mansa LS, KWH 2,656
Electricity Cactus LS, KWH **
Electricity Ramrod LS, KWH **
Frisbee Park LS, KWH 569
El Rancho Verde LS, KWH **
Natural Gas WWTP, Therms 6,262 7,683
* L S is in bypass mode, pending CIP completion ** Data not yet available from SCE

6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.

7. Major Equipment and/or Machinery Outages
● S ludge Holding Tank
● Aeration Basin #1 is currently offline.

8. Outside Agency Activities during the Month
a. G overnment agency or property insurance inspections There are no Inspections to report
b
. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. G
overnment agency notices of violation received
No notices were received.
d
. Government agency monitoring
Routine monitoring reports were submitted.
e. O
ther matters of concern
None

9. C
ustomer Service Callout Details Log
55 5
Date Address Comments Personnel Manhole To
Manhole
4/16/2024 1004 S Riverside
Ave
Unit 2's cleanout was overflowing. The spill
ran down the complex to the storm station
on the property. The storm station pumps
were tripped, so no sewer reached the city
right of way. I notified Tim Sun of Rialto Code
Enforcement, the Supervisor, and the
property owner. I was informed that a
plumber was on the way and would open the
line and clean the sewer spill. The call ended.

ET
4/17/2024 827 W Tullock I received a call from customer service stating that the residents at 813 and 827 said
that manholes on the street were
overflowing. When I arrived at 10:58, I
discovered this area was new construction,
and we did not have maps. We figured out
the direction in which the flow went out. We
were able to clear the blockage at 11:50 AM.

The blockage was caused by contractors
leaving debris in the downstream manhole.

PH, ET,

BVO, ZG

4/19/2024 324 N Plam Ave A manhole overflows on the property down an alleyway. The blockage was caused by
excessive grease in the line from upstream
restaurants. The blockage was cleared, and
the area was washed down and vacuumed
up.

PH, BVO
4/25/2024 258 W Shamrock A resident reported a sewer line blockage. I called the admin at the wastewater plant to
translate it into Spanish for the resident. I
informed the resident that the sewer line
was clear, the blockage was in the lateral,
and they would need to call a plumber to
resolve the issue.

BVO
4/27/2024 813 Tullock The HOA plumber called to report an overflowing manhole. Upon inspection,
several manholes were slightly surcharged.

Blockage was downstream on Idylwild again.

Once the blockage was cleared, the flow was
restored. The pipe in the manhole is
scheduled for repair due to contractor error
during the tie-in.

BVO
4/29/2024 1302 N Riverside A call for a slow-running sewer. The line running in front of the church was clear.

Upon further investigation, the problem was
determined to be lateral needed cleaning.

BVO
56 6
4/30/2024 750 E Rialto #8 False alarm, not a sewer problem but a broken water line.

BVO

57 7

Table 1 Summary

58 8

Table 1 Summary MOR
April 2024
Rialto Rialto Rialto
Influent
daily flow
Effluent
Flow
Influent
BOD
Influent
BOD
Influent
BOD Load
Effluent
BOD
Effluent
BOD Load
BOD %
Removal
Influent
TSS
Influent
TSS Load
Effluent
TSS
Effluent
TSS Load
TSS %
Removal
Date MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day % 4/1/2024 6.91 7.52 320 320 18,441 <5.0 313.58 98.40 240.00 13831.00 4.00 251.00 98.30 4/2/2024 6.49 6.67
4/3/2024 6.74 7.30
4/4/2024 7.19 6.06
4/5/2024 6.07 7.52 310 310 15,693 <5.0 313.58 98.40
4/6/2024 6.23 6.61
4/7/2024 6.55 7.06
4/8/2024 6.95 7.11
4/9/2024 6.88 6.59 340 340 19,509 <5.0 274.80 98.50 240.00 13771.00 2.00 110.00 99.20 4/10/2024 6.44 7.16
4/11/2024 6.84 6.93
4/12/2024 6.52 6.67 310 310 16,857 <5.0 278.14 98.40
4/13/2024 6.52 6.49
4/14/2024 7.28 7.23
4/15/2024 6.03 7.14 340 340 17,099 <5.0 297.74 98.50 250.00 12573.00 3.00 179.00 98.80 4/16/2024 6.62 6.75
4/17/2024 6.76 6.85
4/18/2024 6.68 6.61
4/19/2024 8.08 7.06 300 300 20,216 <5.0 294.40 98.30
4/20/2024 4.95 6.93
4/21/2024 6.64 7.13
4/22/2024 6.86 6.98 350 350 20,024 4.8 279.42 98.60 260.00 14875.00 2.00 116.00 99.20 4/23/2024 6.72 7.23
4/24/2024 6.70 6.84
4/25/2024 6.79 6.79
4/26/2024 6.55 6.90 310 310 16,934 <5.0 287.73 98.40
4/27/2024 6.25 6.70
4/28/2024 6.80 7.34
4/29/2024 6.99 7.31 320 320 18,655 <5.0 304.83 98.40 290.00 16906.00 2.00 122.00 99.30 4/30/2024 6.57 7.19
Minimum 4.95 6.06 300 300 15,693 4.8 274.80 98.30 240.00 12573.00 2.00 110.00 98.30 Maximum 8.08 7.52 350 350 20,216 <5.0 313.58 98.60 290.00 16906.00 4.00 251.00 99.30 Total 199.60 208.67 2,900 2,900 163,429 <44.8 2644.23 886.10 1280.00 71956.00 13.00 778.00 494.80 Average 6.65 6.96 322 322 18,159 <5.0 293.80 98.40 256.00 14391.00 2.60 156.00 99.00 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent 59 9
Table 2 Summary
60 10

Table 2 MOR
April 2024
Rialto Rialto Rialto
Influent
Conductivity
Eff
Conductivity
Daily Ave
Influent
COD
Final
Efffluent
COD
Influent
TDS
Filter
Effluent
TDS

EFF FINAL
TDS
Influent
Inorganic
Nitrogen
Effluent
Inorganic
Nitrogen
Date (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N 4/1/2024 1404.00 805.00
4/2/2024 1353.00 822.00 720 19.0 520.00 410.00 460.00 46.00 9.40 4/3/2024 1675.00 815.00
4/4/2024 1413.00 809.00
4/5/2024 1489.00 796.00
4/6/2024 1466.00 817.00
4/7/2024 1540.00 873.00
4/8/2024 1590.00 858.00
4/9/2024 1671.00 848.00
4/10/2024 1651.00 845.00
4/11/2024 1672.00 847.00
4/12/2024 1617.00 846.00
4/13/2024 1430.00 877.00
4/14/2024 1448.00 892.00
4/15/2024 1557.00 862.00
4/16/2024 1465.00 821.00
4/17/2024 1703.00 805.00
4/18/2024 1618.00 822.00
4/19/2024 1264.00 813.00
4/20/2024 1502.00 829.00
4/21/2024 1421.00 848.00
4/22/2024 1650.00 824.00
4/23/2024 1502.00 798.00
4/24/2024 1420.00 797.00
4/25/2024 1563.00 797.00
4/26/2024 1417.00 797.00
4/27/2024 1642.00 807.00
4/28/2024 1383.00 802.00
4/29/2024 1514.00 779.00
4/30/2024 1656.00 772.00
Minimum 1264.00 772.00 720 19.0 520.00 410.00 460.00 46.00 9.40 Maximum 1703.00 892.00 720 19.0 520.00 410.00 460.00 46.00 9.40 Average 1523.00 824.00 720 19.0 520.00 410.00 460.00 46.00 9.40 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
61 11
T
able 3 Summary
62 12

Table 3 MOR
April 2024
Tranfer

Tranfer

Rialto

Tranfer Data
Influent pH 24 hr avg.
effl. pH
Effluent
Temp
Effluent
Ammonia
Effluent
Total
Coliform
Effluent
Coliform 7
Day Median
Effluent
Cyanide,
Free
Available
Eff Di(2-
ethylhexyl)
phthalate
(DEHP)
FIT- 8321
ADG #2
Flow
FIT- 8321
ADG #2
Flow
Natural Gas
Daily Use
FIT- 8321
ADG #2 Flow
Date SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day 4/1/2024 7.42 7.14 21.70 0.10 2.0 <1.80 143194.00 143194.00 36500.00 143194.00 4/2/2024 7.54 7.14 22.30 <1.8 <1.80 <5.00 96687.00 96687.00 21200.00 96687.00 4/3/2024 7.83 7.15 22.20 <1.8 <1.80 165836.00 165836.00 32100.00 165836.00 4/4/2024 7.14 7.16 22.90 <1.8 <1.80 196705.00 196705.00 34700.00 196705.00 4/5/2024 7.31 7.16 22.20 <1.8 <1.80 165183.00 165183.00 12900.00 165183.00 4/6/2024 8.16 7.15 21.60 <1.8 <1.80 167524.00 167524.00 18200.00 167524.00 4/7/2024 7.10 7.12 21.90 2.0 <1.80 135387.00 135387.00 18200.00 135387.00 4/8/2024 7.28 7.12 22.30 <1.8 <1.80 142917.00 142917.00 36400.00 142917.00 4/9/2024 7.14 7.13 22.30 <0.10 <1.8 <1.80 <2.0 137638.00 137638.00 23800.00 137638.00 4/10/2024 7.22 7.13 22.60 <1.8 <1.80 150346.00 150346.00 37600.00 150346.00 4/11/2024 7.32 7.13 23.10 2.0 <1.80 181511.00 181511.00 7700.00 181511.00 4/12/2024 7.26 7.14 23.50 <1.8 <1.80 187334.00 187334.00 1500.00 187334.00 4/13/2024 7.46 7.13 22.60 <1.8 <1.80 118851.00 118851.00 29800.00 118851.00 4/14/2024 7.98 7.12 22.70 <1.8 <1.80 168529.00 168529.00 35600.00 168529.00 4/15/2024 7.19 7.14 22.80 0.10 <1.8 <1.80 131998.00 131998.00 20300.00 131998.00 4/16/2024 7.51 7.16 23.00 <1.8 <1.80 148231.00 148231.00 18200.00 148231.00 4/17/2024 7.42 6.94 23.40 <1.8 <1.80 146089.00 146089.00 19400.00 146089.00 4/18/2024 7.57 7.07 23.60 <1.8 <1.80 176745.00 176745.00 17800.00 176745.00 4/19/2024 7.24 7.10 23.20 <1.8 <1.80 157969.00 157969.00 19800.00 157969.00 4/20/2024 7.44 7.10 23.00 <1.8 <1.80 154424.00 154424.00 16500.00 154424.00 4/21/2024 7.24 7.10 23.70 2.0 <1.80 166849.00 166849.00 19100.00 166849.00 4/22/2024 6.97 7.12 23.70 0.10 <1.8 <1.80 158834.00 158834.00 18300.00 158834.00 4/23/2024 6.81 7.14 23.80 <1.8 <1.80 143617.00 143617.00 18000.00 143617.00 4/24/2024 7.18 7.13 24.00 <1.8 <1.80 142940.00 142940.00 20000.00 142940.00 4/25/2024 7.36 7.14 23.80 2.0 <1.80 143247.00 143247.00 21800.00 143247.00 4/26/2024 7.16 7.14 23.70 4.5 <1.80 159639.00 159639.00 20900.00 159639.00 4/27/2024 7.68 7.14 23.00 <1.8 <1.80 154152.00 154152.00 15900.00 154152.00 4/28/2024 7.86 7.14 23.60 <1.8 <1.80 148168.00 148168.00 19200.00 148168.00 4/29/2024 7.24 7.16 24.10 0.10 <1.8 <1.80 139697.00 139697.00 19800.00 139697.00 4/30/2024 7.27 7.17 24.70 <1.8 <1.80 149321.00 149321.00 18700.00 149321.00 Minimum 6.81 6.94 21.60 <0.10 <1.8 <1.80 <2.0 <5.00 96687.00 96687.00 1500.00 96687.00 Maximum 8.16 7.17 24.70 0.10 4.5 <1.80 <2.0 <5.00 196705.00 196705.00 37600.00 196705.00 Average 7.38 7.13 23.00 <0.10 <1.9 <1.80 <2.0 <5.00 152652.00 152652.00 21663.00 152652.00 Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent 63 13
64

Water SubcommitteeJune 26, 2024

Water Subcommittee
June 26, 2024