Wednesday, August 28, 2024
City of Rialto
Council Chambers
150 S. Palm Ave.
Rialto, CA 92376
Rialto City Hall, Council Chambers, 150 S. Palm Ave. Rialto CA 92376 Water Subcommittee
Regular Meeting - Final
REGULAR MEETING - 10:00 A.M.
1 August 28, 2024Water Subcommittee Regular Meeting - Final
CALL TO ORDER
ROLL CALL
PUBLIC COMMENTS
REVIEW/APPROVAL OF MINUTES
WS-24-1665 Minutes from the July 24, 2024 Meeting
Minutes from the July 24, 2024 Meeting.pdfAttachments:
PRESENTATIONS
REPORTS/DISCUSSION ITEMS
WS-24-1660 Staff requests that the Water Subcommittee provide feedback on the potential Santa Ana Watershed Project Authority (SAWPA) Septic to Sewer Grant Funds. (ACTION)
RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the potential Santa Ana Watershed Project Authority (SAWPA) Septic to Sewer Grant Funds.
Attachment 1_SewerStandByCustomers.jpg
Attachment 2_Convert Proposed Area 3 or 8.pptx
Attachments:
WS-24-1662 Utility Manager Update.
Attachment_Veolia/RWS Monthly Operations Report_Reporting Period_June 2024_AUGUST REPORT.pdfAttachments:
UPCOMING MEETINGS/OTHER DISCUSSION ITEMS
ADJOURNMENT
2 City of Rialto
Legislation Text
File #: WS-24-1665, Version: 1, Agenda #:
For Water Subcommittee Meeting [ August 28, 2024]
TO: Water Subcommittee Members
FROM: Nicole Hemmans, Senior Administrative Analyst
Minutes from the July 24, 2024 Meeting
City of Rialto Printed on 8/23/2024Page 1 of 1
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CITY OF RIALTO
REGULAR MEETING OF THE WATER SUBCOMMITTEE
July 24, 2024 - 10:00 A.M.
MINUTES
The Regular meeting of the Water Subcommittee of the City of Rialto was held in the Civic Center Council Chambers located at 150 S. Palm Avenue, Rialto, California 92376, on Wednesday, July 24, 2024.
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CALL TO ORDER Call to order at 10:02 A.M.
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ROLL CALL The roll call was taken by Senior Administrative Analyst, Nicole Hemmans.
Subcommittee Members / City Staff:
Mayor Deborah Robertson
Council Member Ed Scott
G. Michael Milhiser, Interim City Manager
Tanya Williams, Assistant City Manager
Robert Messinger, Deputy City Attorney
Steve Dopudja, DWC Consultant
Toyasha Sebbag, Assistant to the City Manager
Nicole Hemmans, Senior Administrative Analyst
Genesis Ibrahim-Balogun, Mayor’s Intern
Amaya Bolton, Mayor’s Intern
Additional Attendees:
Clark Pauley, Sevana Bioenergy, LLC
Rolf Ohlemutz, RWS/Veolia
Dr. June Hayes, Resident
Peter Luchetti, RWS/Table Rock (virtual)
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PUBLIC COMMENTS Public comment received on July 24, 2024:
♦ None
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APPROVAL OF MINUTES-
Regular Meeting of May 29,2024
Minutes Prepared By: Nicole Hemmans, Sr. Administrative Analyst Meeting Date: May 29, 2024 - Minutes Approved.
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NEW BUSINESS ITEMS
WS-24-1597 – Introductory meeting with
Sevana Bioenergy, LLC
Introductory meeting with Sevana Bioenergy, LLC.
Questions & Comments
♦ Water Subcommittee received introductory from Clark Pauley with Sevana Bioenergy, LLC.
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WS-24-1594 –Update on the Rialto
Habitat Nature Center.
Update on the Rialto Habitat Nature Center (RHNC).
Questions & Comments –
♦ Stephen Dopudja provided alternative parking locations for the RHNC.
♦ Mr. Dopudja informed the Water Subcommittee and Mr. Pauley that the monument at the entrance of the Sevana Bioenergy Facility is in the City’s Right-of-Way, and that staff will collaborate with Sevana Bioenergy on any necessary modifications.
♦ Mr. Pauley ad vised that operation at Sevana Bioenergy Facility will increase truck traffic by approximately 30 trucks per day. ♦ Mayor Robertson requested that staff from multiple departments work together with the City of Colton to resolve the traffic issues on Santa An a Blvd. Mr. Dopudja advised that he and Mrs.
Williams will work together to coordinate these efforts.
♦ Mayor Robertson requested an update on the property located adjacent to the RHNC site?
o Mr. Dopudja advised there has been communication with the property owner adjacent to the RHNC site. Records
indicate a portion of the property is owned by the County of San Bernardino.
♦ It was concluded that the City would move forward with the Hybrid approach as part of the plans that go out to bid. Staff will work with the City of Colton regarding a traffic solution for when Santa Ana gets rebuilt and repaved.
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WS-24-1459 – Office of Energy
Infrastructure Safety Underground
Safety Board: Notice
of Probable Violation. (ACTION)
Office of Energy Infrastructure Safety Underground Safety Board: Notice of Probable Violation. (ACTION)
Questions & Comments
♦ The feedback from the Water Subcommittee was to move this item to a closed session agenda for the City Council to make a decision.
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WS-24-1237 – feedback on
canceling and/or rescheduling the
Regular Water Subcommittee
Meeting of October 23, 2024 and
November 27, 2024 (ACTION)
Staff recommends that the Water Subcommittee provide feedback on canceling and/or rescheduling the Regular Water Subcommittee Meeting of October 23, 2024 and November 27, 2024. (ACTION)
Questions & Comments
The feedback from the Water Subcommittee was to cancel the Regular Water Subcommittee Meeting of October 23, 2024, November 27, 2024, and to also include December 25, 2024.
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WS-24-1460 – Utility Manager
Update
Utility Manager Updates:
1. Provide direction on SAWPA Prop 1, Round 2 additional funding available for $315,000 septic to sewer construction project.
Questions & Comments
♦ Mayor Robertson asked if this project relates to the Disadvantage Communities Septic-to-Sewer project?
o Mr. Dopudja confirmed the project in discussion is Phase 2 and is for additional funding.
♦ Mayor Robertson inquired on the most cost-effective way of safely abandoning a septic system.
o Mr. Dopudja advised that leaving the septic system in place and filling it with sand would be the most cost effective way of abandoning a septic system.
♦ Mayor Robertson asked if we have a master map of properties on septic systems?
o Mr. Dopudja advised that the City does not have a master map. The City received a quote of approximately one million dollars and decided it was too much of an expense at that time.
♦ Mayor Robertson asked how many homes on septic are paying standby fees?
o Ms. Sebbag confirmed there are 44 homes identified.
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♦ Councilmember Scott requested a map identifying the 44 homes paying standby fees.
♦ Councilmember Scott recommended to confirm with Building and safety whether there is a municipal code specifying the proper procedure for abandoning a septic system.
♦ Councilmember Scott asked if the grant funding included commercial properties?
o Ms. Sebbag confirmed that it does include commercial
properties.
♦ The feedback from the Water Subcommittee was to move
forward with the SAWPA Prop 1, Round 2 additional funding available for $315,000 septic to sewer construction project
2. Monthly Operations Report (MOR): Reporting Period May 2024: July 2024 Report.
Questions & Comments
♦ None.
UPCOMING MEETINGS/OTHER
DISCUSSION ITEMS
ADJOURNMENT
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Meeting adjourned at 12:00 p.m.
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7 City of Rialto
Legislation Text
File #: WS-24-1660, Version: 1, Agenda #:
For Water Subcommittee Meeting August 28, 2024
TO: Honorable Water Subcommittee Members
APPROVAL: Tanya Williams, Assistant City Manager
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff requests that the Water Subcommittee provide feedback on the potential Santa Ana Watershed Project Authority (SAWPA) Septic to Sewer Grant Funds. (ACTION)
RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the potential Santa Ana Watershed Project Authority (SAWPA) Septic to Sewer Grant Funds.
BACKGROUND
At the July 24, 2024, Water Subcommittee Meeting, staff requested feedback on utilizing $319,000 in SAWPA, Prop 1 Round 2 Integrated Regional Water Management Disadvantage Communities (IRWM DAC) Grant Funds to put together a septic to sewer conversion project. Staff was asked to return with an outline of the potential of using those monies to fund septic to sewer conversions that included the abandonment of the septic tanks on private property and installation of sewer laterals on the private property thereby connecting properties to the City/RUA sewer system for the following projects:
1. Commercial conversions along Valley Boulevard.
2. Convert the maximum number of residential units to connect them to our nearest sewer line.
3. Provide a map of the 44 parcels confirmed as septic and converting those parcels ( ATTACHMENT 1).
One additional project identified by staff is connecting Trapp Elementary to the City/RUA’ssewer system.
The $319,000 grant funds require final approval by SAWPA and the Department of Water Resources (DWR). SAWPA has requested the City/RUA provide them with a project scope, budget, and schedule by the end of this month. All work must be completed by December 31, 2027.
ANALYSIS/DISCUSSION
Below is an analysis of each proposed project for discussion.
1. Commercial conversions along Valley Boulevard.
Staff identified 44 commercial accounts along Valley Boulevard. The accounts are mostly automotive, storage facilities, and offices with a potential high-end user ideal for connection of Days Inn. Of those, the following are identified as septic accounts and are no longer charged the standby fee:
· Archangel Michael Auto Group and McNeal & Associates Insurance - 838 West City of Rialto Printed on 8/23/2024Page 1 of 4
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8 File #: WS-24-1660, Version: 1, Agenda #:
· Archangel Michael Auto Group and McNeal & Associates Insurance - 838 West Valley Blvd., Bloomington
· Bakers Drive Through - 18775 Valley Blvd., Bloomington Table 1: Preliminary Project Costs
Budget Category
Grant
Amount
Required
Cost Share
Other Cost
Share
Total Cost
(a)
Project Administration
$19,000
$19,000
(b)
Land Purchase/Easement
$0
$0
(c)
Planning/ Design/ Engineering /
Environmental Documentation
$75,000
$75,000
(d)
Construction/Implementation
$200,000
$200,000
(e)
Contingencies (8%)
$25,000
$25,000
Total Preliminary Costs
$319,000
$0
$0
$319,000
Costs in the above table are preliminary financial projections and need to be confirmed by an engineer's estimate during the project design phase. Staff projected higher funding costs for converting these two parcels because commercial property sewer systems are highly variable, unlike residential properties. The final cost, including the potential need to reroute plumbing and abandonment of the septic system, would be confirmed during the final design. The remaining available project funding would be used to convert additional commercial properties along Valley Blvd.
2. Provide a map of the 44 parcels confirmed as septic and converting those parcels. About Attachment 1, there are several clusters of residents identified as septic. The proposed cost to covert some of these properties to its nearest sewer mainline is projected at $20,000 per parcel. This will allow for the conversation of approximately 15 parcels.
Table 2: Preliminary Project Costs to Convert 15 Septic Residential Parcels
Budget Category
Grant
Amount
Required
Cost Share
Other Cost
Share
Total Cost
(a)
Project Administration
$0
$0
(b)
Land Purchase/Easement
$0
$0
(c)
Planning/ Design/ Engineering /
Environmental Documentation
$0
$0
(d)
Construction/Implementation
$319,000
$319,000
(e)
Contingencies (8%)
$0
$0
Total Preliminary Costs1
$319,000
$0
$0
$319,000
3. Convert proposed Area No. 3 or Area No. 8 (ATTACHMENT 2) On November 14, 2023, the City/RUA authorized the submission of a grant application to the State Water Resources Control Board (SWRCB) for the Septic-to-Sewer Disadvantaged Communities Project Grant. This grant application is still pending authorization and staff was informed that it could take up to three (3) years from grant submittal until grant funding. This grant is to fund $370,000 for a detailed analysis of the feasibility of transitioning approximately 229 residential properties located in disadvantaged portions of the city from septic systems to Rialto’ssewer system. The feasibility study and preliminary design would involve research, data collection, and analysis to confirm septic properties and to evaluate the technical, economic, and environmental aspects of connecting to Rialto’ssewer system. These parcels City of Rialto Printed on 8/23/2024Page 2 of 4
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9 File #: WS-24-1660, Version: 1, Agenda #:
economic, and environmental aspects of connecting to Rialto’ssewer system. These parcels are identified as areas 9, 11, 13, 14, and 15 in the attached map.
By omitting the disadvantaged parcel locations as potential funding for this project, an advantageous proposed area is located in Area 3, which is north of the 210 freeway located on Cheshire Street, east of Ayala Dr. and west of N. Beechwood Ave. This area consists of 12 potential residential properties and the construction of 650 linear feet of sewer lines, and 2 manholes, with a potential total project cost of $500,000.
Another potential proposed area is located in Area 8, which is north of E. Baseline Road located on Mariposa Dr., east of N. Acacia Ave. and west of Primrose Ave. This area consists of 10 potential residential parcels and the construction of 670 linear feet of sewer lines, and 2 manholes, with a potential total project cost of $470,000.
Table 3: Preliminary Project Costs for Residential Area 3 or Area 8
Budget Category
Grant
Amount
Required
Cost Share
Other Cost
Share
Total Cost
(a)
Project Administration
$0
$0
(b)
Land Purchase/Easement
$0
$0
(c)
Planning/ Design/ Engineering /
Environmental Documentation
$0
$100,000
$100,000
(d)
Construction/Implementation
$319,000
$41,000
$360,000
(e)
Contingencies (8%)
$0
$40,000
$40,000
Total Preliminary Costs1
$319,000
$0
$181,000
$500,000
Note 1:
Total Preliminary Costs are based on converting 12 parcels.
Costs in the above table are preliminary financial projections and need to be confirmed by an engineer's estimate during the project design phase. Reduction in project costs will be used to offset the City/RUA’s cost share.
4. Connecting Trapp Elementary to the City/RUA’s sewer system.
Trapp Elementary School is currently on septic and is interested in connecting to the City/RUA’ssewer system. Staff discussed this project with West Valley Water District (WVWD) as a potential joint funding project. WVWD is interested in seeing this project move forward because it has a well adjacent to the school that has been offline for several years due to high nitrates that they suspect may be a result of the school’sseptic system. Staff then reached out to Rialto Unified School District (RUSD) about interest in pursuing this project and has a meeting scheduled in early September. Additional conversations and joint funding agreements would need to be discussed before this project moves forward.
Based on the discussion of the four (4) projects identified for potential septic to sewer conversion, staff is seeking feedback from the Water Subcommittee on which project to submit to SAWP for DWR consideration of grant funding.
ENVIRONMENTAL IMPACT
This request is not a “Project”as defined by the California Environmental Quality Act (CEQA).
Pursuant to Section 15378(a), a “Project”means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect City of Rialto Printed on 8/23/2024Page 3 of 4
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10 File #: WS-24-1660, Version: 1, Agenda #:
resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. According to Section 15378(b), a Project does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.
GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:
Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.
LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.
FINANCIAL IMPACT
Operating Budget Impact
Management of the Grant Agreement including compliance with grant requirements, and preparation and submission of supporting grant documents and coordination with the Integrated Regional Water Management regional manager, including the preparation of invoices, relevant supporting documentation for submittal to DWR via the Grantee are reimbursable costs and depending on the project selected to move forward with, it may not impact the Operational Budget.
Capital Improvement Budget Impact
Capital Improvement Budget Impacts may be impacted by the project identified to submit to SAWP for DWR consideration.
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SEPTIC TO
SEWER
IN THE
CITY OF RIALTO
Water Subcommittee
November 17, 2021
13 Project Area No. 1
MWD RW
• Parcels 15 EA
• Sewer Lines 2,900 LF
• Manholes 10 EA
• Septic Conversions 15 EA
• Estimated Costs $1.53 M
• Cost Per Parcel $ 101.8K
14 Project Area No. 2
Persimmon
• Parcels 142 EA
• Sewer Lines 7,800 LF
• Manholes 26 EA
• Septic Conversions 142 EA
• Estimated Costs $5.99 M
• Cost Per Parcel $ 42.2 K
15 Project Area No. 3
Cheshire
• Parcels 12 EA
• Sewer Lines 650 LF
• Manholes 2 EA
• Septic Conversions 12 EA
• Estimated Costs $0.50 M
• Cost Per Parcel $41.8 K
16 Project Area No. 4
County Annex
Bonhert
• Parcels 135 EA
• Sewer Lines 5,700 LF
• Manholes 19 EA
• Septic Conversions 135 EA
• Estimated Costs $4.95 M
• Cost Per Parcel $ 36.7 K
17 Project Area No. 5
ERV Country Club
• Parcels 506 EA
• Sewer Lines 30,000 LF
• Manholes 100 EA
• Septic Conversions 506 EA
• Estimated Costs $22.27 M
• Cost Per Parcel $ 44.0 K
18 Project Area No. 6
County Annex
Riverside/N of 210
• Parcels 254 EA
• Sewer Lines 12,840 LF
• Manholes 43 EA
• Septic Conversions 254 EA
• Estimated Costs $10.23 M
• Cost Per Parcel $40.3 K
19 Project Area No. 7
County Annex
Cactus/S of 210
• Parcels 223 EA
• Sewer Lines 8,400 LF
• Manholes 28 EA
• Septic Conversions 223 EA
• Estimated Costs $7.74 M
• Cost Per Parcel $34.7 K
20 Project Area No. 8
Baseline/Acacia
• Parcels 10 EA
• Sewer Lines 670 LF
• Manholes 2 EA
• Septic Conversions 10 EA
• Estimated Costs $0.47 M
• Cost Per Parcel $47.4 K
21 Project Area No. 9
Shamrock
• Parcels 62 EA
• Sewer Lines 4,470 LF
• Manholes 15 EA
• Septic Conversions 62 EA
• Estimated Costs $3.07 M
• Cost Per Parcel $49.6 K
22 Project Area No.10
Ashford
• Parcels 23 EA
• Sewer Lines 1,100 LF
• Manholes 4 EA
• Septic Conversions 23 EA
• Estimated Costs $0.90 M
• Cost Per Parcel $39.1 K
23 Project Area No.11
Maple Misc.
• Parcels 15 EA
• Sewer Lines 1,210 LF
• Manholes 4 EA
• Septic Conversions 15 EA
• Estimated Costs $0.80 M
• Cost Per Parcel $53.3 K
24 Project Area No.12
Maple South
• Parcels 214 EA
• Sewer Lines 13,610 LF
• Manholes 45 EA
• Septic Conversions 214 EA
• Estimated Costs $9.82 M
• Cost Per Parcel $45.9 K
25 Project Area No.13
Bloomington Ave.
North of Randall
• Parcels 10 EA
• Sewer Lines 1,770 LF
• Manholes 6 EA
• Septic Conversions 10 EA
• Estimated Costs $0.95 M
• Cost Per Parcel $94.8 K
26 Project Area No.14
Bloomington Ave.
South of Randall
• Parcels 20 EA
• Sewer Lines 2,560 LF
• Manholes 9 EA
• Septic Conversions 20 EA
• Estimated Costs $1.47 M
• Cost Per Parcel $73.7 K
27 Project Area No.15
Pomona/Iris
• Parcels 122 EA
• Sewer Lines 5,290 LF
• Manholes 18 EA
• Septic Conversions 122 EA
• Estimated Costs $4.54 M
• Cost Per Parcel $37.2 K
28 Project Area No.16
South Rialto
• Parcels 100 EA
• Sewer Lines 16,250 LF
• Manholes 54 EA
• Septic Conversions 100 EA
• Estimated Costs $8.86 M
• Cost Per Parcel $88.6 K
29 City of Rialto
Legislation Text
File #: WS-24-1662, Version: 1, Agenda #:
For Water Subcommittee Meeting August 28, 2024
TO: Honorable Water Subcommittee Members
APPROVAL: Tanya Williams, Assistant City Manager
FROM: Toyasha Sebbag, Assistant to the City Manager
Utility Manager Update.
DISCUSSION ITEMS
1. River Ranch Sewer Lift Station Modifications.
2. Microgrid Project Update: Presentation by Rialto Water Services (RWS) regarding the Safe Harbor Funding Plan and Update from TerraVerde and RWS regarding ongoing negotiations.
3. Advanced Metering Infrastructure (AMI) Project Update.
4. California Growing Water Smart Grant Update for the Conceptual Landscape Design of Plant Median Pallets.
5. Monthly Operations Report (MOR): Reporting Period June 2024: August 2024 Report. (
ATTACHMENT)
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30 RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
31 Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 5 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 7 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 8 A. Revenue Summary ........................................................................................................... 8 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 8 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 9 E. Rialto Basin Water Rights and Leasing ........................................................................... 9 F. Cash Collections by Payment Method – Rialto Water Services ................................... 10 G. Payment Collection Method – Fiscal Year to Date ....................................................... 11 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 11 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 12 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 12 L. Non-CIS Customer Accounts Receivable Aging ............................................................ 13
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I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
77.3%. Out of 1,639 inbound calls answered, 1,267 were answered within the first 30 seconds.
Water consumption has increased by 58.7% when compared against previous month.
When compared against last year, consumption has increased by 28.9%.
Sewer revenue has increased by 3.4% compared to the prior month and increased by 4.0% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 77.3% with 1,267 out of 1,639 being answered within the first 30 seconds. Overall average wait time was fifty-nine (59) seconds. Increased wait time is attributed notice of tax roll applying State Water Board credits in the amount of $1.8M into the billing systems.
III. AUTOMATED SERVICES
About 11,839 or 52.9% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48% have chosen the e-bill option. This e- bill participation is 11% increase from June of the prior year.
61.8% 61.2%
70.7%
79.5% 79.0% 78.6%
88.7%
80.1% 81.3% 80.0% 83.0% 80.0% 77.3%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Answer in 30 Sec 1,354 1,319 1,399 1,090 1,243 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 Calls Answered 1,864 1,702 1,759 1,416 1,579 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 Service Level 61.8% 61.2% 70.7% 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
33 4
IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 58.7% when compared against previous month.
When compared against last year, consumption has increased 28.9%. This fluctuation is attributed to the seasonal change and number of days between the billings.
Commercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.
Jun-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Number of Bills 21,934 21,990 22,015 22,062 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 Number of Bill Adjustments (during billing) 12 8 1 8 9 5 15 18 10 12 16 10 Automated Over the Phone Payments 2,792 2,770 2,770 2,809 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 Online Payment 8,471 8,652 7,169 9,615 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 E-bill Participants 5,114 5,186 5,205 5,383 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 Auto Pay Participants (New Portal) 3,735 3,818 3,841 3,863 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 PayNearMe 147 134 116 122 134 107 128 100 115 118 111 88 January Feburary March April May June July August Septembe r October November December
2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
HCF
Billed Consumption Yearly Comparison Water
34 5
B. Billing
A total of 22,372 bills were mailed or sent out electronically in June. Billing accuracy was 99.96% with ten (10) requiring adjustments.
V. REVENUE & AGING
A. Revenue
Water revenue has increased 32.1% when compared against the prior month and increased 17.8% when compared against previous year. Sewer revenue has increased by 3.4% compared to the prior month and increased by 4.0% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339
0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
35 6
B. Aging
The total aging balance has increased by 20.5%, see first table below. For balances >30- days only, water has increased 6.7% and wastewater has increased by 3.0%. Sewer balance is expected to decrease in July, when tax roll is processed.
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
Dollars ($)
Annual Sewer Sales
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Aging Balances in Dollars ($)
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Water $1,510,370 $1,848,390 $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224 $1,512,983 $1,321,331 $1,211,293 $930,266.7 $1,300,485 Sewer $3,364,071 $3,057,004 $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425 $3,169,474 $3,439,882 $3,264,892 $2,773,989 $3,162,401 Historical Aging Totals
Water and Sewer
36 7
C. Bad Debt
22 (twenty-two) accounts were sent to collections for a total amount of $6,861.29.
These collections arise when renter or property owner move out without paying their bills.
VI. SERVICE ORDERS
201 service orders were initiated by the customer service team during the reporting month. Of this total, 78 service orders or 39% were due to occupant changes. 63 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Since the moratorium on disconnection for nonpayment ended in June 2023, payment trend has improved dramatically. This improvement is attributed recent credit of $1.8M to qualifying accounts.
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
$2,000
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Thousands
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Water $789,227 $748,641 $791,539 $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 Sewer $1,894,861 $1,185,398 $1,204,221 $1,283,613 $1,362,243 $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 37 8
Letters advising possible tax roll for delinquent sewer charges have been sent out to affected customers during the month of June. Actual tax roll amount and list of accounts will be obtained at the end of fiscal year on July 1.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in June 2024 is $3,128,000 Non-Rate Revenue is $ 303,000; Utility Revenue is $ 2,621,000 and Tax / Ambulance Revenue at $204,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in June 2024 and June 2023 are $199,000 and $245,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,000 in June 2024 and $5,000 in June 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue between $4,000 and $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month. 38 9
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on June 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in June of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
39 10
F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received a nd process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count JUNE 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 19 90,912$ 2.89%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 19 451,969 14.38% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 19 320,961 10.21%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.
Payments originated from Merchant online service 10,292 1,467,937 46.69% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 19 802,569 25.53%
Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 86 9,719 0.31% Total Revenue per
Bank 3,144,067$ 100%
Recon to RUA Recap:
Adj detailed in RUA (15,389)
Prior mo. Correction
RUA increase in Cash 3,128,677$
40 11
G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 June 2024 TOTAL % Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 122,777$ 148,645$ 126,852$ 120,479$ 141,636$ 122,625$ 90,912$ 1,565,446$ 3.49% Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 217,525 220,698 752,357 76,206 2,298,707 1,069,969 451,969 7,144,827$ 15.92% EBOX 278,811 386,279 294,477 350,069 333,897 272,493 362,406 301,727 259,896 326,095 381,577 320,961 3,868,687$ 8.62% Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 1,477,686 2,082,634 1,674,164 1,533,849 1,880,831 1,748,583 1,467,937 20,802,661$ 46.34% Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 1,023,558 1,243,631 884,739 917,840 1,152,574 989,232 802,569 11,339,491$ 25.26% Pay Near Me 13,525 18,023 14,053 15,200 17,703 12,413 17,721 11,455 12,038 13,382 12,373 9,719 167,607$ 0.37% Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 3,126,452$ 4,075,735$ 3,751,294$ 2,920,308$ 5,813,226$ 4,324,358$ 3,144,067$ 44,888,719$ 100.00% NSF (12,161) (18,606) (13,166) (12,549) (11,885) (6,868) (17,629) (13,082) (11,011) (13,254) (9,332) (6,803) (146,348)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 3,119,584$ 4,058,107$ 3,738,212$ 2,909,297$ 5,799,972$ 4,315,026$ 3,137,264$ 44,742,371$ June 2024 June 2023 Variance
UUT Water 59,538$ 73,865$ (14,327)$
UUT Sewer 139,831 171,739 (31,907)
Perchlorate - - -
Ambulance 4,617 5,168 (551)
Total 203,987$ 250,772$ (46,785)$
June 2024 June 2023 Variance
Non-Rate / Extra Territorial
Revenue 303,414$ 332,570$ (29,156)$
Utility Revenue 2,621,277$ 3,453,154$ (831,877)$
Total 2,924,691$ 3,785,723$ (861,033)$
41 12
J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 June 2024 Total Non-Rate Revenue
Cell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 2,074 9,818 73,472 48,012 99,133 22,782 22,729 430,736 Interest Income - - - - - - - - - - - - -
NRR-FOG - - - - - - - - - - - - - Municipal Water Sales - - - - - - - - - - 316,784 - 316,784 Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 60,799 16,571 575,106 55,953 161,159 166,237 276,348 2,156,920 Abatement of Expenses - - - - - - - - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 1,419 4,432 5,416 4,316 10,170 - - 35,702 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 6,382 9,553 7,994 9,464 8,770 19,331 4,337 97,877 Miscellaneous Revenue - Sewer - - - - - - - 5,143 - - - - 5,143
NSF - - - - - - - - - - - - - DIF - Wastewater Connection - - - - - - - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - - - - - - - Sewer Cash Over/Short (1) (42) - 10 - - - - - - - - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 70,674$ 40,373$ 667,131$ 117,745$ 279,232$ 525,133$ 303,414$ 3,043,130 Utility Revenue
Water Penalty 2,454 1,972 437 703 449 388 454 420 507 563 400 624 9,372 Sewer Penalty 3,755 2,683 490 506 341 561 599 765 605 255 176 - 10,735 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - - - (150) - - - (1,747) (4,171) Senior Disc - Water - - - - - - - - - - - - - Senior Disc - Sewer - - - - - - - - - - - - - Water Contract - - - - - - - - - - - - - Water Deposits Paid - - - - - - - - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 7,764 9,342 7,356 10,521 35,619 13,085 12,224 149,846 Hydrant Deposits 366 - - - - 821 324 259 360 1,636 723 1,724 6,214 Sewer Deposits Paid - - - - - - - - - - (103) - (103) Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 9,112 13,267 11,487 10,671 12,015 11,432 10,473 133,152 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 850,980 1,201,880 888,255 1,071,875 977,245 1,173,745 852,159 12,774,935 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 1,946,226 2,510,821 2,055,169 1,955,807 2,403,770 2,641,053 1,849,068 25,855,544 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 20,216 7,678 925 196,713 6,077 998,402 (103,654) 1,475,980 Bad Debt Sewer - - - - - - - - - - 6,795 - 6,795 Bad Debt Water - - - - - - - - - - - - - Tax Roll - Sewer - - - - - - - 377 - 1,870 358,770 - 361,017 Collection Agency - Water 350 340 65 - - - 39 - 38 59 9,646 - 10,535 Collection Agency - Sewer - - 83 - - - 67 - 90 - 11,586 405 12,232 Collection Agency - Misc Water - - - - - - - - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 2,836,069$ 3,744,471$ 2,964,863$ 3,247,186$ 3,439,109$ 5,225,710$ 2,621,277$ 40,802,082$ Total Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 2,906,742 3,784,844 3,631,994 3,364,931 3,718,341 5,750,844 2,924,691 43,845,212 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
June 2024 3,128,677 9,057 2,129,566 990,054 3,128,677 15,389 3,144,067 June 2023 4,036,495 22,677 2,587,435 1,426,383 4,036,495 2,843 4,039,338 42 13
L. Non-CIS Customer Accounts Receivable Aging
AT&T The credit indicates annual payment of cell tower rent.
Social Science Service (Cedar House) is current with its obligations.
City of Fontana is current with its obligations.
Colton Unified School District is current with its obligations.
County of San Bernardino has been contacted for the outstanding balance.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
San Bernardino Co Waste System Div. has no outstanding balance.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.
Name
Total as of
6/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (18,089)$ (18,089)
Social Science Service - Cedar House 6,756 6,756
CITY OF FONTANA - -
Colton Unified School District - - County of San Bernardino-CSA 70 BL 19,403 19,403 Rialto BioEnergy Facilities 84,166 17,932 66,233 Sprint-Nextel SBA 2012 TC Assets 7,258 2,074 5,184 San Bernardino Co Waste System Div. - - SB Valley Mun Water District - - Vertical Bridge Holdco, LLC (CIG) 4,714 4,714 Grand Total 104,207$ 24,688$ 19,403$ 2,074$ 58,042$ 43 RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
44 RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
45 RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
46 A. Water Production Totals
Total water delivered into the Rialto system this month was 1015.17 acre-feet. 773.50 acre- feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 106.20 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 135.47 acre-feet came from the OPRTP.
DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 6/1/24 0.00 5.17 0.00 0.00 5.51 8.07 8.20 5.16 8.97 5.39 38.28 6/2/24 0.00 1.06 0.00 0.00 5.53 8.06 9.29 3.58 6.89 3.51 28.63 6/3/24 0.00 2.20 0.00 0.00 5.72 8.19 8.25 0.00 6.11 4.40 26.62 6/4/24 0.00 2.66 0.00 0.00 5.52 8.08 9.58 12.69 7.90 5.55 42.41 6/5/24 0.00 0.93 0.00 0.00 6.07 7.96 7.17 2.20 12.19 4.06 33.41 6/6/24 0.00 2.47 0.00 0.00 6.99 9.04 5.64 3.83 1.28 3.83 27.44 6/7/24 5.16 5.24 0.00 0.00 5.84 7.40 7.77 0.34 8.54 4.88 37.40 6/8/24 4.43 0.90 0.00 0.00 6.16 7.90 7.59 2.18 7.61 5.15 34.33 6/9/24 5.60 0.00 0.00 0.00 6.62 8.37 10.44 3.90 6.13 3.37 33.99 6/10/24 5.10 0.00 0.00 0.00 5.89 7.64 8.91 7.16 8.10 5.50 39.39 6/11/24 4.34 0.00 0.00 0.00 6.59 8.42 7.07 2.82 6.17 3.37 31.72 6/12/24 5.51 0.00 0.00 0.00 6.18 8.05 5.63 3.08 6.43 4.69 33.93 6/13/24 4.71 0.48 0.00 0.00 2.88 8.15 3.43 1.65 0.00 4.14 22.02 6/14/24 5.88 2.39 0.00 0.00 7.34 6.06 8.40 3.74 13.29 5.20 43.91 6/15/24 6.08 3.59 0.00 0.00 8.06 5.16 6.95 3.72 8.35 4.44 39.40 6/16/24 4.25 2.00 0.00 0.00 8.83 5.59 4.46 3.17 5.88 4.93 34.65 6/17/24 5.19 0.00 0.00 0.00 9.75 5.32 6.43 4.11 4.96 4.85 34.19 6/18/24 5.65 0.00 0.00 0.00 7.45 0.19 6.23 3.35 5.53 4.20 26.37 6/19/24 5.97 1.43 0.00 0.00 8.19 0.85 6.76 3.26 11.07 4.17 34.94 6/20/24 3.90 1.68 0.00 0.00 5.12 7.29 2.52 0.00 4.71 4.28 26.98 6/21/24 5.58 6.95 0.00 0.00 8.48 0.00 2.76 0.11 5.44 4.81 31.37 6/22/24 6.01 5.75 0.00 0.00 7.28 5.07 4.96 1.63 8.33 5.33 39.40 6/23/24 4.59 1.55 0.00 0.00 8.39 5.40 8.10 5.67 5.28 4.20 35.08 6/24/24 5.67 0.00 0.00 0.00 11.47 5.29 7.09 5.00 5.37 1.31 34.12 6/25/24 5.07 0.00 0.00 0.00 5.22 5.37 8.94 4.59 6.61 6.85 33.71 6/26/24 4.82 4.50 0.00 0.00 5.08 5.53 5.23 2.96 6.27 4.50 33.66 6/27/24 4.55 2.50 0.00 0.00 0.00 4.76 6.75 3.65 7.78 4.79 28.03 6/28/24 6.61 7.26 0.00 0.00 0.00 5.16 9.95 0.00 13.42 3.78 36.23 6/29/24 4.57 7.25 0.00 0.00 0.00 5.46 7.61 0.00 12.51 4.24 34.03 6/30/24 5.32 9.55 0.00 0.00 0.00 5.77 9.53 1.28 11.89 5.75 39.56 TOTAL 124.56 77.51 0.00 0.00 176.18 183.61 211.64 94.83 223.01 135.47 1015.17 MIN 0.00 0.00 0.00 0.00 0.00 0.00 2.52 0.00 0.00 1.31 22.02 MAX 6.61 9.55 0.00 0.00 11.47 9.04 10.44 12.69 13.42 6.85 43.91 AVE 4.15 2.58 0.00 0.00 5.87 6.12 7.05 3.16 7.43 4.52 33.84 JUNE 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 47 JUNE 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 6/1/24 0.00 0.00 0.02 0.00 1.65 5.16 0.00 0.00
6/2/24 0.00 0.00 0.13 0.00 0.00 3.58 0.00 0.00
6/3/24 0.00 0.00 0.71 0.00 0.00 0.00 0.00 0.00
6/4/24 0.00 0.00 0.00 0.00 0.00 12.69 0.00 0.00
6/5/24 0.00 0.00 0.00 0.00 0.00 2.20 0.00 0.00
6/6/24 0.00 0.00 0.02 0.00 1.28 3.83 0.13 0.00
6/7/24 0.00 0.00 1.79 0.00 0.16 0.34 0.00 0.00
6/8/24 0.00 0.00 1.07 0.00 0.54 2.18 0.00 0.01
6/9/24 0.00 0.00 0.84 0.00 0.00 3.90 0.00 0.00
6/10/24 0.00 0.00 0.00 0.00 0.00 7.16 0.00 0.00
6/11/24 0.00 0.00 1.07 0.00 0.00 2.82 0.00 0.00
6/12/24 0.00 0.00 0.10 0.00 0.00 3.08 0.00 0.00
6/13/24 0.00 0.00 0.44 0.00 0.00 1.65 0.00 0.00
6/14/24 0.00 0.00 3.83 0.00 0.00 3.74 0.00 0.00
6/15/24 0.00 0.00 1.79 0.00 1.71 3.72 0.00 0.00
6/16/24 0.00 0.00 1.54 0.00 0.00 3.17 0.00 0.00
6/17/24 0.00 0.00 0.00 0.00 0.00 4.11 0.00 0.00
6/18/24 0.00 0.00 3.68 0.00 0.00 3.35 0.00 0.00
6/19/24 0.00 0.00 0.94 0.00 4.14 3.26 0.00 0.00
6/20/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
6/21/24 0.00 0.00 6.78 0.00 0.00 0.11 0.00 0.00
6/22/24 0.00 0.00 0.00 0.00 0.96 1.63 0.00 0.00
6/23/24 0.00 0.00 4.86 0.00 0.00 5.67 0.00 0.00
6/24/24 0.00 0.00 1.10 0.00 0.00 5.00 0.00 0.00
6/25/24 0.00 0.00 2.47 0.00 0.00 4.59 0.00 0.00
6/26/24 0.00 0.00 1.14 0.00 1.11 2.96 0.00 0.00
6/27/24 0.00 0.00 3.04 0.00 1.56 3.65 0.00 0.00
6/28/24 0.00 0.00 4.68 0.00 7.82 0.00 0.00 0.00
6/29/24 0.00 0.00 2.86 0.00 6.63 0.00 0.00 0.00
6/30/24 0.00 0.00 4.95 0.00 6.41 1.28 0.00 0.00
TOTAL 0.00 0.00 49.85 0.00 33.97 94.83 0.13 0.01
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 6.78 0.00 7.82 12.69 0.13 0.01
AVE 0.00 0.00 1.66 0.00 1.13 3.16 0.00 0.00
48 B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Jun Jul Aug Sept Oct Nov Dec Feb Mar Apr May Jun Chino # 1 (580 ft) In-
active well 429' 425' 425' 411' 418' 423' 416' 411' 411' 420' 417' 411' 414' Chino # 2 (550 ft) 369' 366' 367' 368' 369' 369' 344' 344' 345' 342' 346' 354' 347' City # 1 (260 ft) 392' 245' 247' 245' 247' 243' 247' 247' 247' 247' 164' 158' 158' City # 2 (480 ft) 402' 247' 238' 240' 212' 212' 212' 212' 210' 171' 182' 164' 164' City # 3 (525 ft) Out
of Service 505' 502' 499' 503' 456' 456' 456' 451' 429' 450' 423' 423' 423' City # 4A (528 ft) 406' 377' 376' 377' 378' 368' 374' 375' 376' 361' 373' 373' 374' City # 5 (385 ft) In-
active well 364' 363' 362' 361' 361' 364' 360' 358' 340' 339' 340' 339' 335' Rialto # 1 (650 ft) In-
active well 588' 574' 574' 581' 581' 574' 574' 581' 553' 564' 569' 569' 571' Rialto # 2 (550 ft) In-
active well 501' 495' 497' 497' 499' 498' 500' 501' 499' 500' 500' 500' 501' Rialto # 3 (509 ft) 478' 475' 474' 474' 474' 474' 474' 474' 474' 475' 474' 475' 474' Rialto # 4 (450 ft) In-
active well 416' 414' 413' 413' 414' 414' 415' 415' 416' 415' 415' 415' 415' Rialto # 5 (560 ft) 386' 381' 381' 379' 376' 380' 382' 383' 385' 385' 386' 386' 386' Rialto Well # 7 In-
active well 362' 360' 361' 361' 362' 362' 362' 362' 362' 361' 362' 362' 361' Miro # 3 (563 ft) 492' 492' 492' 487' 486' 487' 489' 487' 485' 486' 487' 488' 487' EW-1 (780 ft) 476' 474' 474' 475' 474' 476' 476' 476' 474' 475' 476' 476' 473' January 2024 the sounder was out of service.
49 II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Stage 2 DBP Quarterly TTHM and HAA5 Report
• Quarterly Report for Disinfectant Residuals Compliance • Annual Water Supply and Demand Assessment
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS) ng/L 2.0 4
Arsenic μg/L 2.0 10
P= Present
A= Absent
mg/L = parts per million
ng/L = parts per trillion
Sample Date Sample Site Location Results
06/07/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A
E. Coli A A A A A A A A A
Nitrate as N 2.9
Perchlorate (CLO4) 1.4* <1.0 10* 130*
Total Dissolved Solids 200 200 280 210 200 240 310 330 180 Arsenic 5.4
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect). 50 Sample Date
06/12/2024 Sample Site Location Results
Type of Sampling 749 E
Holly
978 N
Driftwood
1228 W
Merrill
101 E
Valley
BLF Cactus
Reservoir OPRTP
Trihalomethanes
Bromodichloromethane 4.4 <1.0 <1.0 1.4 <1.0 3.1
Bromoform <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Chloroform
(Trichloromethane) 5.1 <1.0 <1.0 1.4 <1.0 3.9
Dibromochloromethane 3.3 <1.0 <1.0 1.5 <1.0 2.4
Total Trihalomethanes
(TTHM) 12.8 <1.0 <1.0 4.3 <1.0 9.4
Haloacetic Acid
Monochlorcetic Acid <2.0 <2.0 <2.0 <2.0 <2.0 <2.0
Dichloracetic Acid 3.0 <1.0 <1.0 <1.0 <1.0 1.3
Trichloroacetic Acid 2.3 <1.0 <1.0 <1.0 <1.0 <1.0
Monobromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Dibromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Total Haloacetic Acids
(HAA5) 5.3 <2.0 <2.0 <2.0 <2.0 1.3
51 B. Sample Site Location Results
Rialto Distribution Sample Results
June 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 6/04/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.10 A A
1228 W. Merrill 0.98 A A
256 N. Fillmore 0.99 A A
987 W. Grove 0.99 A A
978 N. Driftwood 0.95 A A
1451 N. Linden 0.99 A A
469 W. Jackson 1.11 A A
935 E. Mariposa 1.06 A A
1000 N. Joyce 1.17 A A
766 N. Chestnut 1.13 A A
149 W. Victoria 1.04 A A
313 E. McKinley 0.95 A A
609 E. South 1.03 A A
273 E. Alru 1.06 A A
1161 S. Lilac 1.09 A A
101 E. Valley 1.08 A A
CYCLE 2 - 6/11/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.82 A A
101 S. Larch 0.82 A A
320 N. Wisteria 1.01 A A
861 W. Grove 0.87 A A
1168 N. Glenwood 1.01 A A
1320 N. Fitzgerald 1.06 A A
860 N. Willow 1.07 A A
209 E. Cornell 1.05 A A
643 E. Margarita 0.95 A A
1170 N. Terrace Rd. 1.00 A A
681 E. Erwin 1.04 A A
402 E. Merrill 1.06 A A
261 W. Wilson 0.98 A A
532 S. Iris 1.07 A A
281 W. Hawthorne 1.08 A A
379 W. Valley 1.02 A A
52 Rialto Distribution Sample Results
June 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 6/18/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.82 A A
775 E. Foothill 0.93 A A
878 N. Primrose 1.11 A A
369 E. Van Koevering 1.18 A A
274 W. Valencia 1.05 A A
1566 N. Fillmore 1.10 A A
932 N. Idyllwild 1.10 A A
644 N. Smoketree 1.09 A A
605 W. Rosewood 1.09 A A
1189 W. Second 1.17 A A
775 W. Rialto 1.06 A A
211 E. Wilson 0.82 A A
595 E. Huff 1.09 A A
1005 S. Riverside 1.12 A A
794 S. Verde 1.08 A A
1055 W. Bloomington 1.06 A A
CYCLE 4 - 6/25/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 0.85 A A <3.0 1 0.15
101 S. Linden 0.90 A A <3.0 1 0.10
234 N. Larch 1.00 A A <3.0 1 <0.10
575 N. Driftwood 0.89 A A <3.0 1 <0.10
1355 W. Shamrock 0.90 A A <3.0 1 0.12
992 N. Yucca 1.00 A A <3.0 1 <0.10
481 W. Cornell 0.90 P A <3.0 1 <0.10
158. E. Shamrock 1.00 A A <3.0 1 <0.10
749 E. Holly 1.00 A A <3.0 1 <0.10
545 E. Victoria 1.00 A A <3.0 1 0.16
200 N. Sycamore 1.20 A A <3.0 1 <0.10
407 E. Allen 1.00 A A <3.0 1 0.11
399 E. Montrose 1.00 A A <3.0 1 0.14
856 S. Orange 1.00 P A <3.0 1 0.15
911 S. Cactus 1.10 A A <3.0 1 0.17
220 W. Valley 1.10 A A <3.0 1 <0.10
P/A + Present or
Absent
53 C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 33 mg/L for the month of June as compared to 2 52 mg/L in May . The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
Fall Prevention
Program/Walking/Working
Surfaces Program
Heat Stress/Summer Safety
Program
Lost Time Incidents, count* 0
Recordable Incidents, count 1
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3913 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2687 gallons of sodium hypochlorite was used in June as compared to 2067 gallons used in May.
54 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided any data for June 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 June 577,034
2023 July 600,894
2023 August 738,127
2023 September 749,819
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 31,597
2024 March 42,703
2024 April 45,022
2024 May 48,011
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
55 The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to o perate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
Rialto Well 3 is offline due to SCADA issues.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . Eight valves were exercised for the month of June.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 165
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in June.
Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
Total 17
Progress % (27)
56 D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed at field site visit on May 22, 2024. The results of the visit have not been received to date.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of June:
• Preventive Maintenance –7
• Corrective Maintenance – 22
• Predictive Maintenance –0
83 – PMs planned for July 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to 13 pipe line and two hydrant repairs.
B. Major Equipment and/or Machinery Outages
Rialto Well 3 is offline due to SCADA issues.
57 IX. RAINFALL TOTALS
58 RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
59 1
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log 2
a. Collection System Activities 2
b. S.S.O. dates 2
c. Customer Service Call Outs 2
2. Wastewater Treatment Plant - Monthly Overview 2
a. Significant events during the month 2
3. Treatment Facility Performance / Laboratory Activities 3 a. See attached Monthly Performance Summary 3
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies 3 c. Effluent Specifications Exceedance Discussion 3
4. Monthly Safety Program Overview 3
5. Biosolids, Chemicals, and Utilities 3
a. Monthly Biosolids Production 3
b. Monthly Chemical Consumption 3
c. Monthly Utilities Consumption 4
6. Odor Complaints / Actions Taken 4
7. Major Equipment and/or Machinery Outages 4
8. Outside Agency Activities during the Month 4
a. Government agency or property insurance inspections 4 b. Government agency environmental, health, or safety tests / monitoring 4 c. Government agency notice of violation received 4 d. Government agency monitoring 4
e. Other matters of concern 4
9. Complaint Logs 5, 6
TABLES
● Treatment Facility – Monthly Performance Summary 8, 10, 12 60 2
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met all compliance parameters. ● There were seven residential calls for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet,
which includes “Hot spot cleaning.”
20,129 30,889 121,221
Sanitary sewers assessed using the SL-
RAT method, feet 0 0 41
CCTV Inspection, miles (26 is the
annual goal)* 2.43 1.76 10.83
Manhole Inspections 7 0 11
USA Dig Alert Markings, count 77 39 130
Residential call outs 2 3 22
Sanitary sewer overflows 0 0 6
b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.
a. Significant events during the month were:
61 3
3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above.
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,396 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 1702.89 1,517.75 6,547.30
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,300 24,960 Sodium Bisulfite, Discharge Dechlorination 10,020 9,232 Ferrous Chloride, Digester Gas Conditioning 3,192 3,301 Polymer, Gravity Belt Thickener 304 488
Polymer, Belt Filter Press 496 678
Alum, Tertiary Filters 0 0
62 4
c. Monthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH ** **
Electricity Sycamore LS, KWH * *
Electricity Ayala LS, KWH ** **
Electricity Agua Mansa LS, KWH ** **
Electricity Cactus LS, KWH ** **
Electricity Ramrod LS, KWH ** **
Frisbee Park LS, KWH ** **
El Rancho Verde LS, KWH ** **
Natural Gas WWTP, Therms 3337 4,537
* LS is in bypass mode, pending CIP completion
** SCE has not updated account data.
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
63 5
9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
06/06/2024 391 E Carter Customer complaint about clogged lateral.
Roots growing in customers' lateral. The
plumber inspected the line and told the
resident the city mainline was clogged. The
city mainline was checked and was flowing
properly. Courtesy cleaning was performed.
ZG
06/20/2024 Oakdale The Resident called Lennar Homes regarding water coming from a manhole. Lennar called
the wastewater department directly. Upon
arrival, the team found dried toilet paper
around the manhole. The collections team
used the Vactor truck to wash down and clean
the area.
BVO, ZG
64 6
Table 1 Summary
65 7
66 8
Table 2 Summary
67 9
68 10
Table 3 Summary
69 11
70 12
71