RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 5 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 7 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 8 A. Revenue Summary ........................................................................................................... 8 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 8 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 9 E. Rialto Basin Water Rights and Leasing ........................................................................... 9 F. Cash Collections by Payment Method – Rialto Water Services ................................... 10 G. Payment Collection Method – Fiscal Year to Date ....................................................... 11 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 11 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 12 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 12 L. Non-CIS Customer Accounts Receivable Aging ............................................................ 13
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
77.3%. Out of 1,639 inbound calls answered, 1,267 were answered within the first 30 seconds.
Water consumption has increased by 58.7% when compared against previous month.
When compared against last year, consumption has increased by 28.9%.
Sewer revenue has increased by 3.4% compared to the prior month and increased by 4.0% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 77.3% with 1,267 out of 1,639 being answered within the first 30 seconds. Overall average wait time was fifty-nine (59) seconds. Increased wait time is attributed notice of tax roll applying State Water Board credits in the amount of $1.8M into the billing systems.
III. AUTOMATED SERVICES
About 11,839 or 52.9% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48% have chosen the e-bill option. This e- bill participation is 11% increase from June of the prior year.
61.8% 61.2%
70.7%
79.5% 79.0% 78.6%
88.7%
80.1% 81.3% 80.0% 83.0% 80.0% 77.3%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Answer in 30 Sec 1,354 1,319 1,399 1,090 1,243 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 Calls Answered 1,864 1,702 1,759 1,416 1,579 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 Service Level 61.8% 61.2% 70.7% 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 58.7% when compared against previous month.
When compared against last year, consumption has increased 28.9%. This fluctuation is attributed to the seasonal change and number of days between the billings.
Commercial sewer accounts, which are charged based on actual water usage, total consumption has been consistent.
Jun-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Number of Bills 21,934 21,990 22,015 22,062 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 Number of Bill Adjustments (during billing) 12 8 1 8 9 5 15 18 10 12 16 10 Automated Over the Phone Payments 2,792 2,770 2,770 2,809 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 Online Payment 8,471 8,652 7,169 9,615 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 E-bill Participants 5,114 5,186 5,205 5,383 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 Auto Pay Participants (New Portal) 3,735 3,818 3,841 3,863 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 PayNearMe 147 134 116 122 134 107 128 100 115 118 111 88 January Feburary March April May June July August Septembe r October November December
2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
HCF
Billed Consumption Yearly Comparison Water
5 B. Billing
A total of 22,372 bills were mailed or sent out electronically in June. Billing accuracy was 99.96% with ten (10) requiring adjustments.
V. REVENUE & AGING
A. Revenue
Water revenue has increased 32.1% when compared against the prior month and increased 17.8% when compared against previous year. Sewer revenue has increased by 3.4% compared to the prior month and increased by 4.0% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339
0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
6 B. Aging
The total aging balance has increased by 20.5%, see first table below. For balances >30- days only, water has increased 6.7% and wastewater has increased by 3.0%. Sewer balance is expected to decrease in July, when tax roll is processed.
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
Dollars ($)
Annual Sewer Sales
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Aging Balances in Dollars ($)
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Water $1,510,370 $1,848,390 $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224 $1,512,983 $1,321,331 $1,211,293 $930,266.7 $1,300,485 Sewer $3,364,071 $3,057,004 $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425 $3,169,474 $3,439,882 $3,264,892 $2,773,989 $3,162,401 Historical Aging Totals
Water and Sewer
7 C. Bad Debt
22 (twenty-two) accounts were sent to collections for a total amount of $6,861.29.
These collections arise when renter or property owner move out without paying their bills.
VI. SERVICE ORDERS
201 service orders were initiated by the customer service team during the reporting month. Of this total, 78 service orders or 39% were due to occupant changes. 63 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Since the moratorium on disconnection for nonpayment ended in June 2023, payment trend has improved dramatically. This improvement is attributed recent credit of $1.8M to qualifying accounts.
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
$2,000
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Thousands
Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Water $789,227 $748,641 $791,539 $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 Sewer $1,894,861 $1,185,398 $1,204,221 $1,283,613 $1,362,243 $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges)
8 Letters advising possible tax roll for delinquent sewer charges have been sent out to affected customers during the month of June. Actual tax roll amount and list of accounts will be obtained at the end of fiscal year on July 1.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in June 2024 is $3,128,000 Non-Rate Revenue is $ 303,000; Utility Revenue is $ 2,621,000 and Tax / Ambulance Revenue at $204,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in June 2024 and June 2023 are $199,000 and $245,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,000 in June 2024 and $5,000 in June 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue between $4,000 and $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month.
9 The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on June 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in June of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
10 F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received a nd process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count JUNE 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 19 90,912$ 2.89%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 19 451,969 14.38% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 19 320,961 10.21%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.
Payments originated from Merchant online service 10,292 1,467,937 46.69% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 19 802,569 25.53%
Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 86 9,719 0.31% Total Revenue per
Bank 3,144,067$ 100%
Recon to RUA Recap:
Adj detailed in RUA (15,389)
Prior mo. Correction
RUA increase in Cash 3,128,677$
11 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 June 2024 TOTAL % Cash Deposits 131,904$ 153,699$ 121,471$ 148,926$ 135,518$ 122,777$ 148,645$ 126,852$ 120,479$ 141,636$ 122,625$ 90,912$ 1,565,446$ 3.49% Remote Check Deposits 350,420 463,802 308,722 553,020 381,433 217,525 220,698 752,357 76,206 2,298,707 1,069,969 451,969 7,144,827$ 15.92% EBOX 278,811 386,279 294,477 350,069 333,897 272,493 362,406 301,727 259,896 326,095 381,577 320,961 3,868,687$ 8.62% Paymentus, IVR, Credit Cards 1,714,719 1,898,452 1,532,276 2,013,611 1,777,920 1,477,686 2,082,634 1,674,164 1,533,849 1,880,831 1,748,583 1,467,937 20,802,661$ 46.34% Lockbox Deposits 1,054,562 1,129,648 920,346 1,220,790 1075.580.21 1,023,558 1,243,631 884,739 917,840 1,152,574 989,232 802,569 11,339,491$ 25.26% Pay Near Me 13,525 18,023 14,053 15,200 17,703 12,413 17,721 11,455 12,038 13,382 12,373 9,719 167,607$ 0.37% Total Revenue to Bank 3,543,941$ 4,049,904$ 3,191,346$ 4,301,616$ 2,646,471$ 3,126,452$ 4,075,735$ 3,751,294$ 2,920,308$ 5,813,226$ 4,324,358$ 3,144,067$ 44,888,719$ 100.00% NSF (12,161) (18,606) (13,166) (12,549) (11,885) (6,868) (17,629) (13,082) (11,011) (13,254) (9,332) (6,803) (146,348)$ Net deposits 3,531,780$ 4,031,298$ 3,178,179$ 4,289,067$ 2,634,585$ 3,119,584$ 4,058,107$ 3,738,212$ 2,909,297$ 5,799,972$ 4,315,026$ 3,137,264$ 44,742,371$ June 2024 June 2023 Variance
UUT Water 59,538$ 73,865$ (14,327)$
UUT Sewer 139,831 171,739 (31,907)
Perchlorate - - -
Ambulance 4,617 5,168 (551)
Total 203,987$ 250,772$ (46,785)$
June 2024 June 2023 Variance
Non-Rate / Extra Territorial
Revenue 303,414$ 332,570$ (29,156)$
Utility Revenue 2,621,277$ 3,453,154$ (831,877)$
Total 2,924,691$ 3,785,723$ (861,033)$
12 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 June 2024 Total Non-Rate Revenue
Cell Tower Rent, Lease 2,074 - 87,496 61,074 2,074 2,074 9,818 73,472 48,012 99,133 22,782 22,729 430,736 Interest Income - - - - - - - - - - - - -
NRR-FOG - - - - - - - - - - - - - Municipal Water Sales - - - - - - - - - - 316,784 - 316,784 Extra Terr- Sewage 143,636 212,101 167,613 169,776 151,621 60,799 16,571 575,106 55,953 161,159 166,237 276,348 2,156,920 Abatement of Expenses - - - - - - - - - - - - - Water Meter Lost/Damaged/Repl 1,912 2,129 985 - 4,924 1,419 4,432 5,416 4,316 10,170 - - 35,702 Misc Fees - New Occ, Same Day Svc 4,514 7,345 8,205 5,228 6,755 6,382 9,553 7,994 9,464 8,770 19,331 4,337 97,877 Miscellaneous Revenue - Sewer - - - - - - - 5,143 - - - - 5,143
NSF - - - - - - - - - - - - - DIF - Wastewater Connection - - - - - - - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - - - - - - - Sewer Cash Over/Short (1) (42) - 10 - - - - - - - - (33) Total Non-Rate Revenue 152,135$ 221,532$ 264,299$ 236,088$ 165,374$ 70,674$ 40,373$ 667,131$ 117,745$ 279,232$ 525,133$ 303,414$ 3,043,130 Utility Revenue
Water Penalty 2,454 1,972 437 703 449 388 454 420 507 563 400 624 9,372 Sewer Penalty 3,755 2,683 490 506 341 561 599 765 605 255 176 - 10,735 Turf Removal, Hi-Eff Rebate (965) (979) (330) - - - - (150) - - - (1,747) (4,171) Senior Disc - Water - - - - - - - - - - - - - Senior Disc - Sewer - - - - - - - - - - - - - Water Contract - - - - - - - - - - - - - Water Deposits Paid - - - - - - - - - - - - - Water Deposits Billed 11,139 11,349 8,711 9,677 13,058 7,764 9,342 7,356 10,521 35,619 13,085 12,224 149,846 Hydrant Deposits 366 - - - - 821 324 259 360 1,636 723 1,724 6,214 Sewer Deposits Paid - - - - - - - - - - (103) - (103) Sewer Deposits Billed 9,904 11,860 9,208 10,099 13,624 9,112 13,267 11,487 10,671 12,015 11,432 10,473 133,152 Water 937,696 1,367,460 980,633 1,400,769 1,072,239 850,980 1,201,880 888,255 1,071,875 977,245 1,173,745 852,159 12,774,935 Sewer 1,830,171 2,526,616 1,775,720 2,279,357 2,081,766 1,946,226 2,510,821 2,055,169 1,955,807 2,403,770 2,641,053 1,849,068 25,855,544 Unapplied Credits 39,210 (22,997) 17,096 175,943 140,370 20,216 7,678 925 196,713 6,077 998,402 (103,654) 1,475,980 Bad Debt Sewer - - - - - - - - - - 6,795 - 6,795 Bad Debt Water - - - - - - - - - - - - - Tax Roll - Sewer - - - - - - - 377 - 1,870 358,770 - 361,017 Collection Agency - Water 350 340 65 - - - 39 - 38 59 9,646 - 10,535 Collection Agency - Sewer - - 83 - - - 67 - 90 - 11,586 405 12,232 Collection Agency - Misc Water - - - - - - - - - - - - - Total Utility Revenue 2,834,080$ 3,898,305$ 2,792,112$ 3,877,054$ 3,321,846$ 2,836,069$ 3,744,471$ 2,964,863$ 3,247,186$ 3,439,109$ 5,225,710$ 2,621,277$ 40,802,082$ Total Non-Rate + Utility Rev. 2,986,215 4,119,837 3,056,411 4,113,142 3,487,220 2,906,742 3,784,844 3,631,994 3,364,931 3,718,341 5,750,844 2,924,691 43,845,212 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
June 2024 3,128,677 9,057 2,129,566 990,054 3,128,677 15,389 3,144,067 June 2023 4,036,495 22,677 2,587,435 1,426,383 4,036,495 2,843 4,039,338
13 L. Non-CIS Customer Accounts Receivable Aging
AT&T The credit indicates annual payment of cell tower rent.
Social Science Service (Cedar House) is current with its obligations.
City of Fontana is current with its obligations.
Colton Unified School District is current with its obligations.
County of San Bernardino has been contacted for the outstanding balance.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
San Bernardino Co Waste System Div. has no outstanding balance.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge sent checks to the City. The City is processing the reimbursement check. Sprint has been contacted for open Invoices as well.
Name
Total as of
6/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (18,089)$ (18,089)
Social Science Service - Cedar House 6,756 6,756
CITY OF FONTANA - -
Colton Unified School District - - County of San Bernardino-CSA 70 BL 19,403 19,403 Rialto BioEnergy Facilities 84,166 17,932 66,233 Sprint-Nextel SBA 2012 TC Assets 7,258 2,074 5,184 San Bernardino Co Waste System Div. - - SB Valley Mun Water District - - Vertical Bridge Holdco, LLC (CIG) 4,714 4,714 Grand Total 104,207$ 24,688$ 19,403$ 2,074$ 58,042$
RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
A. Water Production Totals
Total water delivered into the Rialto system this month was 1015.17 acre-feet. 773.50 acre- feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 106.20 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 135.47 acre-feet came from the OPRTP.
DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 6/1/24 0.00 5.17 0.00 0.00 5.51 8.07 8.20 5.16 8.97 5.39 38.28 6/2/24 0.00 1.06 0.00 0.00 5.53 8.06 9.29 3.58 6.89 3.51 28.63 6/3/24 0.00 2.20 0.00 0.00 5.72 8.19 8.25 0.00 6.11 4.40 26.62 6/4/24 0.00 2.66 0.00 0.00 5.52 8.08 9.58 12.69 7.90 5.55 42.41 6/5/24 0.00 0.93 0.00 0.00 6.07 7.96 7.17 2.20 12.19 4.06 33.41 6/6/24 0.00 2.47 0.00 0.00 6.99 9.04 5.64 3.83 1.28 3.83 27.44 6/7/24 5.16 5.24 0.00 0.00 5.84 7.40 7.77 0.34 8.54 4.88 37.40 6/8/24 4.43 0.90 0.00 0.00 6.16 7.90 7.59 2.18 7.61 5.15 34.33 6/9/24 5.60 0.00 0.00 0.00 6.62 8.37 10.44 3.90 6.13 3.37 33.99 6/10/24 5.10 0.00 0.00 0.00 5.89 7.64 8.91 7.16 8.10 5.50 39.39 6/11/24 4.34 0.00 0.00 0.00 6.59 8.42 7.07 2.82 6.17 3.37 31.72 6/12/24 5.51 0.00 0.00 0.00 6.18 8.05 5.63 3.08 6.43 4.69 33.93 6/13/24 4.71 0.48 0.00 0.00 2.88 8.15 3.43 1.65 0.00 4.14 22.02 6/14/24 5.88 2.39 0.00 0.00 7.34 6.06 8.40 3.74 13.29 5.20 43.91 6/15/24 6.08 3.59 0.00 0.00 8.06 5.16 6.95 3.72 8.35 4.44 39.40 6/16/24 4.25 2.00 0.00 0.00 8.83 5.59 4.46 3.17 5.88 4.93 34.65 6/17/24 5.19 0.00 0.00 0.00 9.75 5.32 6.43 4.11 4.96 4.85 34.19 6/18/24 5.65 0.00 0.00 0.00 7.45 0.19 6.23 3.35 5.53 4.20 26.37 6/19/24 5.97 1.43 0.00 0.00 8.19 0.85 6.76 3.26 11.07 4.17 34.94 6/20/24 3.90 1.68 0.00 0.00 5.12 7.29 2.52 0.00 4.71 4.28 26.98 6/21/24 5.58 6.95 0.00 0.00 8.48 0.00 2.76 0.11 5.44 4.81 31.37 6/22/24 6.01 5.75 0.00 0.00 7.28 5.07 4.96 1.63 8.33 5.33 39.40 6/23/24 4.59 1.55 0.00 0.00 8.39 5.40 8.10 5.67 5.28 4.20 35.08 6/24/24 5.67 0.00 0.00 0.00 11.47 5.29 7.09 5.00 5.37 1.31 34.12 6/25/24 5.07 0.00 0.00 0.00 5.22 5.37 8.94 4.59 6.61 6.85 33.71 6/26/24 4.82 4.50 0.00 0.00 5.08 5.53 5.23 2.96 6.27 4.50 33.66 6/27/24 4.55 2.50 0.00 0.00 0.00 4.76 6.75 3.65 7.78 4.79 28.03 6/28/24 6.61 7.26 0.00 0.00 0.00 5.16 9.95 0.00 13.42 3.78 36.23 6/29/24 4.57 7.25 0.00 0.00 0.00 5.46 7.61 0.00 12.51 4.24 34.03 6/30/24 5.32 9.55 0.00 0.00 0.00 5.77 9.53 1.28 11.89 5.75 39.56 TOTAL 124.56 77.51 0.00 0.00 176.18 183.61 211.64 94.83 223.01 135.47 1015.17 MIN 0.00 0.00 0.00 0.00 0.00 0.00 2.52 0.00 0.00 1.31 22.02 MAX 6.61 9.55 0.00 0.00 11.47 9.04 10.44 12.69 13.42 6.85 43.91 AVE 4.15 2.58 0.00 0.00 5.87 6.12 7.05 3.16 7.43 4.52 33.84 JUNE 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total.
JUNE 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 6/1/24 0.00 0.00 0.02 0.00 1.65 5.16 0.00 0.00
6/2/24 0.00 0.00 0.13 0.00 0.00 3.58 0.00 0.00
6/3/24 0.00 0.00 0.71 0.00 0.00 0.00 0.00 0.00
6/4/24 0.00 0.00 0.00 0.00 0.00 12.69 0.00 0.00
6/5/24 0.00 0.00 0.00 0.00 0.00 2.20 0.00 0.00
6/6/24 0.00 0.00 0.02 0.00 1.28 3.83 0.13 0.00
6/7/24 0.00 0.00 1.79 0.00 0.16 0.34 0.00 0.00
6/8/24 0.00 0.00 1.07 0.00 0.54 2.18 0.00 0.01
6/9/24 0.00 0.00 0.84 0.00 0.00 3.90 0.00 0.00
6/10/24 0.00 0.00 0.00 0.00 0.00 7.16 0.00 0.00
6/11/24 0.00 0.00 1.07 0.00 0.00 2.82 0.00 0.00
6/12/24 0.00 0.00 0.10 0.00 0.00 3.08 0.00 0.00
6/13/24 0.00 0.00 0.44 0.00 0.00 1.65 0.00 0.00
6/14/24 0.00 0.00 3.83 0.00 0.00 3.74 0.00 0.00
6/15/24 0.00 0.00 1.79 0.00 1.71 3.72 0.00 0.00
6/16/24 0.00 0.00 1.54 0.00 0.00 3.17 0.00 0.00
6/17/24 0.00 0.00 0.00 0.00 0.00 4.11 0.00 0.00
6/18/24 0.00 0.00 3.68 0.00 0.00 3.35 0.00 0.00
6/19/24 0.00 0.00 0.94 0.00 4.14 3.26 0.00 0.00
6/20/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
6/21/24 0.00 0.00 6.78 0.00 0.00 0.11 0.00 0.00
6/22/24 0.00 0.00 0.00 0.00 0.96 1.63 0.00 0.00
6/23/24 0.00 0.00 4.86 0.00 0.00 5.67 0.00 0.00
6/24/24 0.00 0.00 1.10 0.00 0.00 5.00 0.00 0.00
6/25/24 0.00 0.00 2.47 0.00 0.00 4.59 0.00 0.00
6/26/24 0.00 0.00 1.14 0.00 1.11 2.96 0.00 0.00
6/27/24 0.00 0.00 3.04 0.00 1.56 3.65 0.00 0.00
6/28/24 0.00 0.00 4.68 0.00 7.82 0.00 0.00 0.00
6/29/24 0.00 0.00 2.86 0.00 6.63 0.00 0.00 0.00
6/30/24 0.00 0.00 4.95 0.00 6.41 1.28 0.00 0.00
TOTAL 0.00 0.00 49.85 0.00 33.97 94.83 0.13 0.01
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 6.78 0.00 7.82 12.69 0.13 0.01
AVE 0.00 0.00 1.66 0.00 1.13 3.16 0.00 0.00
B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Jun Jul Aug Sept Oct Nov Dec Feb Mar Apr May Jun Chino # 1 (580 ft) In-
active well 429' 425' 425' 411' 418' 423' 416' 411' 411' 420' 417' 411' 414' Chino # 2 (550 ft) 369' 366' 367' 368' 369' 369' 344' 344' 345' 342' 346' 354' 347' City # 1 (260 ft) 392' 245' 247' 245' 247' 243' 247' 247' 247' 247' 164' 158' 158' City # 2 (480 ft) 402' 247' 238' 240' 212' 212' 212' 212' 210' 171' 182' 164' 164' City # 3 (525 ft) Out
of Service 505' 502' 499' 503' 456' 456' 456' 451' 429' 450' 423' 423' 423' City # 4A (528 ft) 406' 377' 376' 377' 378' 368' 374' 375' 376' 361' 373' 373' 374' City # 5 (385 ft) In-
active well 364' 363' 362' 361' 361' 364' 360' 358' 340' 339' 340' 339' 335' Rialto # 1 (650 ft) In-
active well 588' 574' 574' 581' 581' 574' 574' 581' 553' 564' 569' 569' 571' Rialto # 2 (550 ft) In-
active well 501' 495' 497' 497' 499' 498' 500' 501' 499' 500' 500' 500' 501' Rialto # 3 (509 ft) 478' 475' 474' 474' 474' 474' 474' 474' 474' 475' 474' 475' 474' Rialto # 4 (450 ft) In-
active well 416' 414' 413' 413' 414' 414' 415' 415' 416' 415' 415' 415' 415' Rialto # 5 (560 ft) 386' 381' 381' 379' 376' 380' 382' 383' 385' 385' 386' 386' 386' Rialto Well # 7 In-
active well 362' 360' 361' 361' 362' 362' 362' 362' 362' 361' 362' 362' 361' Miro # 3 (563 ft) 492' 492' 492' 487' 486' 487' 489' 487' 485' 486' 487' 488' 487' EW-1 (780 ft) 476' 474' 474' 475' 474' 476' 476' 476' 474' 475' 476' 476' 473' January 2024 the sounder was out of service.
II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Stage 2 DBP Quarterly TTHM and HAA5 Report
• Quarterly Report for Disinfectant Residuals Compliance • Annual Water Supply and Demand Assessment
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS) ng/L 2.0 4
Arsenic μg/L 2.0 10
P= Present
A= Absent
mg/L = parts per million
ng/L = parts per trillion
Sample Date Sample Site Location Results
06/07/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A
E. Coli A A A A A A A A A
Nitrate as N 2.9
Perchlorate (CLO4) 1.4* <1.0 10* 130*
Total Dissolved Solids 200 200 280 210 200 240 310 330 180 Arsenic 5.4
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
Sample Date
06/12/2024 Sample Site Location Results
Type of Sampling 749 E
Holly
978 N
Driftwood
1228 W
Merrill
101 E
Valley
BLF Cactus
Reservoir OPRTP
Trihalomethanes
Bromodichloromethane 4.4 <1.0 <1.0 1.4 <1.0 3.1
Bromoform <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Chloroform
(Trichloromethane) 5.1 <1.0 <1.0 1.4 <1.0 3.9
Dibromochloromethane 3.3 <1.0 <1.0 1.5 <1.0 2.4
Total Trihalomethanes
(TTHM) 12.8 <1.0 <1.0 4.3 <1.0 9.4
Haloacetic Acid
Monochlorcetic Acid <2.0 <2.0 <2.0 <2.0 <2.0 <2.0
Dichloracetic Acid 3.0 <1.0 <1.0 <1.0 <1.0 1.3
Trichloroacetic Acid 2.3 <1.0 <1.0 <1.0 <1.0 <1.0
Monobromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Dibromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0 <1.0
Total Haloacetic Acids
(HAA5) 5.3 <2.0 <2.0 <2.0 <2.0 1.3
B. Sample Site Location Results
Rialto Distribution Sample Results
June 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 6/04/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.10 A A
1228 W. Merrill 0.98 A A
256 N. Fillmore 0.99 A A
987 W. Grove 0.99 A A
978 N. Driftwood 0.95 A A
1451 N. Linden 0.99 A A
469 W. Jackson 1.11 A A
935 E. Mariposa 1.06 A A
1000 N. Joyce 1.17 A A
766 N. Chestnut 1.13 A A
149 W. Victoria 1.04 A A
313 E. McKinley 0.95 A A
609 E. South 1.03 A A
273 E. Alru 1.06 A A
1161 S. Lilac 1.09 A A
101 E. Valley 1.08 A A
CYCLE 2 - 6/11/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.82 A A
101 S. Larch 0.82 A A
320 N. Wisteria 1.01 A A
861 W. Grove 0.87 A A
1168 N. Glenwood 1.01 A A
1320 N. Fitzgerald 1.06 A A
860 N. Willow 1.07 A A
209 E. Cornell 1.05 A A
643 E. Margarita 0.95 A A
1170 N. Terrace Rd. 1.00 A A
681 E. Erwin 1.04 A A
402 E. Merrill 1.06 A A
261 W. Wilson 0.98 A A
532 S. Iris 1.07 A A
281 W. Hawthorne 1.08 A A
379 W. Valley 1.02 A A
Rialto Distribution Sample Results
June 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 6/18/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.82 A A
775 E. Foothill 0.93 A A
878 N. Primrose 1.11 A A
369 E. Van Koevering 1.18 A A
274 W. Valencia 1.05 A A
1566 N. Fillmore 1.10 A A
932 N. Idyllwild 1.10 A A
644 N. Smoketree 1.09 A A
605 W. Rosewood 1.09 A A
1189 W. Second 1.17 A A
775 W. Rialto 1.06 A A
211 E. Wilson 0.82 A A
595 E. Huff 1.09 A A
1005 S. Riverside 1.12 A A
794 S. Verde 1.08 A A
1055 W. Bloomington 1.06 A A
CYCLE 4 - 6/25/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 0.85 A A <3.0 1 0.15
101 S. Linden 0.90 A A <3.0 1 0.10
234 N. Larch 1.00 A A <3.0 1 <0.10
575 N. Driftwood 0.89 A A <3.0 1 <0.10
1355 W. Shamrock 0.90 A A <3.0 1 0.12
992 N. Yucca 1.00 A A <3.0 1 <0.10
481 W. Cornell 0.90 P A <3.0 1 <0.10
158. E. Shamrock 1.00 A A <3.0 1 <0.10
749 E. Holly 1.00 A A <3.0 1 <0.10
545 E. Victoria 1.00 A A <3.0 1 0.16
200 N. Sycamore 1.20 A A <3.0 1 <0.10
407 E. Allen 1.00 A A <3.0 1 0.11
399 E. Montrose 1.00 A A <3.0 1 0.14
856 S. Orange 1.00 P A <3.0 1 0.15
911 S. Cactus 1.10 A A <3.0 1 0.17
220 W. Valley 1.10 A A <3.0 1 <0.10
P/A + Present or
Absent
C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 33 mg/L for the month of June as compared to 2 52 mg/L in May . The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
Fall Prevention
Program/Walking/Working
Surfaces Program
Heat Stress/Summer Safety
Program
Lost Time Incidents, count* 0
Recordable Incidents, count 1
Near Miss Incidents, count 11
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3913 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2687 gallons of sodium hypochlorite was used in June as compared to 2067 gallons used in May.
V. ELECTRICAL USE
Southern California Edison (SCE) has not provided any data for June 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 June 577,034
2023 July 600,894
2023 August 738,127
2023 September 749,819
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 31,597
2024 March 42,703
2024 April 45,022
2024 May 48,011
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to o perate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
Rialto Well 3 is offline due to SCADA issues.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . Eight valves were exercised for the month of June.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 165
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in June.
Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
Total 17
Progress % (27)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed at field site visit on May 22, 2024. The results of the visit have not been received to date.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of June:
• Preventive Maintenance –7
• Corrective Maintenance – 22
• Predictive Maintenance –0
83 – PMs planned for July 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to 13 pipe line and two hydrant repairs.
B. Major Equipment and/or Machinery Outages
Rialto Well 3 is offline due to SCADA issues.
IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
June 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
1 RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log 2
a. Collection System Activities 2
b. S.S.O. dates 2
c. Customer Service Call Outs 2
2. Wastewater Treatment Plant - Monthly Overview 2
a. Significant events during the month 2
3. Treatment Facility Performance / Laboratory Activities 3 a. See attached Monthly Performance Summary 3
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies 3 c. Effluent Specifications Exceedance Discussion 3
4. Monthly Safety Program Overview 3
5. Biosolids, Chemicals, and Utilities 3
a. Monthly Biosolids Production 3
b. Monthly Chemical Consumption 3
c. Monthly Utilities Consumption 4
6. Odor Complaints / Actions Taken 4
7. Major Equipment and/or Machinery Outages 4
8. Outside Agency Activities during the Month 4
a. Government agency or property insurance inspections 4 b. Government agency environmental, health, or safety tests / monitoring 4 c. Government agency notice of violation received 4 d. Government agency monitoring 4
e. Other matters of concern 4
9. Complaint Logs 5, 6
TABLES
● Treatment Facility – Monthly Performance Summary 8, 10, 12 2 RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met all compliance parameters. ● There were seven residential calls for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet,
which includes “Hot spot cleaning.”
20,129 30,889 121,221
Sanitary sewers assessed using the SL-
RAT method, feet 0 0 41
CCTV Inspection, miles (26 is the
annual goal)* 2.43 1.76 10.83
Manhole Inspections 7 0 11
USA Dig Alert Markings, count 77 39 130
Residential call outs 2 3 22
Sanitary sewer overflows 0 0 6
b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.
a. Significant events during the month were:
3 3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above.
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,396 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 1702.89 1,517.75 6,547.30
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,300 24,960 Sodium Bisulfite, Discharge Dechlorination 10,020 9,232 Ferrous Chloride, Digester Gas Conditioning 3,192 3,301 Polymer, Gravity Belt Thickener 304 488
Polymer, Belt Filter Press 496 678
Alum, Tertiary Filters 0 0
4 c. Monthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH ** **
Electricity Sycamore LS, KWH * *
Electricity Ayala LS, KWH ** **
Electricity Agua Mansa LS, KWH ** **
Electricity Cactus LS, KWH ** **
Electricity Ramrod LS, KWH ** **
Frisbee Park LS, KWH ** **
El Rancho Verde LS, KWH ** **
Natural Gas WWTP, Therms 3337 4,537
* LS is in bypass mode, pending CIP completion
** SCE has not updated account data.
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
5 9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
06/06/2024 391 E Carter Customer complaint about clogged lateral.
Roots growing in customers' lateral. The
plumber inspected the line and told the
resident the city mainline was clogged. The
city mainline was checked and was flowing
properly. Courtesy cleaning was performed.
ZG
06/20/2024 Oakdale The Resident called Lennar Homes regarding water coming from a manhole. Lennar called
the wastewater department directly. Upon
arrival, the team found dried toilet paper
around the manhole. The collections team
used the Vactor truck to wash down and clean
the area.
BVO, ZG
6 Table 1 Summary
7 8
Table 2 Summary
9 10
Table 3 Summary
11 12