IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER
SERVICE LINES
Este informe contiene información muy importante sobre su agua potable.
Tradúzcalo o hable con alguien que lo entienda bien.
As required by U.S. EPA, [System] has identified that your water service connection is considered a [lead service line (LSL) or galvanized requiring replacement (GRR) or lead status unknown service line].
The [System or Agency] recently conducted an inventory of all water service lines, which is the pipe that connects your [home, building, or other structure] to the water main. The purpose of the inventory is to identify the material of these service lines and fittings, including the customer-owned side of the water service line.
The pipe that connects your [home, building, or other structure] to the water main was identified as a [lead service line or galvanized requiring replacement or an unknown material]. [Lead service lines or certain galvanized pipe] can potentially place you at risk for exposure to lead; therefore, this line will need to be replaced.
The [System] routinely monitors for lead in the distribution system and the most recent water sample results received on [date] showed that the 90th percentile of all lead levels measured in the distribution system was [levels and units]. The action level for lead in drinking water is 0.015 milligrams per liter (mg/L) or 15 micrograms per liter (µg/L). [The most recent water sample results do not exceed the action level of 0.015 mg/L for lead.
Or
You should have received a separate notice that your most recent water sample results exceed the action level of 0.015 mg/L for lead.]
Is my water affected?
If you did not receive any separate notice:
This is not an emergency.
Your water is safe to drink and meet s federal and state safe drinking water * If you received a separate notice instructing you to not drink, boil, or avoid drinking your water, then please continue following those instructions until you are instructed to do otherwise.
244
standards.
You do not need to use an alternative water supply (e.g., bottled water).
What about my service line?
If your service line is categorized as a lead status unknown composition, you can help your public water system identify your service line material. o EPA has developed an online step-by-step guide to help people identify lead pipes in their homes called Protect Your Tap: A Quick Check for Lead. (https://www.epa.gov/ground-water-and-drinking-water/protect-your- tap-quick-check-lead)
o Other organizations have also pr ovided tools to identify service line material, such as the LSLR Collaborative (https://www.lslr- collaborative.org/identifying-service-line-material.html) Inform us immediately if you plan to al ter or replace your service line because we may be required to replace the system portion.
Please contact us immediately if you feel that we have incorrectly categorized the service line material.
Contact [System] at [phone] or [email] to inform us if your service line has been incorrectly categorized to share any information you may find about your service line, or to inform us of your plans to alter or replace your service line.
What happens next?
[Describe your service line replacement plan].
We anticipate replacing your service line by [estimated time frame]. This may be expedited if you plan to alter or replace the water service line on your property at an earlier time because we may be required to replace the system portion.
Lead Related Health Information
Exposure to lead in drinking water can cause serious health effects in all age groups. Infants and children can have decreases in IQ and attention span. Lead exposure can cause new learning and behavior problems or exacerbate existing learning and behavior problems. The children of women who are exposed to lead before or during pregnancy can have increased risk of these adverse health effects. Adults can have increased risks of heart disease, high blood pressure, kidney or nervous system problems.
If you have concerns about your wate r quality, the State Water Board’s Environmental Laboratory Accreditation Program has a map of laboratories that 245
can test your water at the consumer’s expense, which can be found at:
https://www.waterboards.ca.gov/drinking_water/certlic/labs/
If you still have health concerns from pot ential lead exposure in your drinking water, there are point-of-use (POU) devices that can be used on your drinking water taps to provide an additional barrier of protection. A list of these residential treatment devices can be found at:
https://www.waterboards.ca.gov/drinking_water/certlic/device/watertreatmentdevi ces.html
If you have other health issues concerni ng the consumption of this water, you may wish to consult your health care provider.
Additional Resources
To replace lead or galvanized requiring replacement service lines, to verify the material of an unknown service line, for information on financial programs to assist with service line replacements or for any other information, contact [name of contact] at [phone] or [email] and/or visit [website].
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this public notice in a public place or distributing copies by hand or mail.
This notice is being sent to you by [system].
State Water System Number: [Insert water system number].
Date distributed: [Insert date the notice is distributed].
246
NBE - Customer - City of Rialto, CA - Annual
Notifications
Customer - City of Rialto, CA
437 North Riverside Avenue, -
Rialto, CA 92377
United States
Reference: 20240909-175733022
Quote created: September 9, 2024
Quote expires: December 8, 2024
Quote created by: Jon Garrison
[email protected]
Comments from Jon Garrison
Products & Services
Item Name & Description Unit Price Quantity Term
(months)
Comms + PTD Module $1,500.00
/y e a r
11 2
First Class - 2 sheets - Page 1 address, Page2-4a v a ilable for content
$2.14 10,157 12
Annual subtotal $1,500.00
One-time subtotal $21,735.98
Total $23,235.98
Communications & PTD Module added to PWS Pro - Enables Designing and Sending of Letters, Postcards & Publicly AvAA ailable Service Line Map First Class Letter - 2 sheets of paper. Up to 3 pages of unique color con‐ tent sent first-class mail sent via 120Water softff ware. (2 sheets of paper - 1 dedicated cover page; 3 pages of unique content).
247
Letters reflected on this quote/order form are subject to overage fees. If the number of sheets purchased is exceeded after content is created, a change order will be issued for the overages detailing the difference in price based on the rate card below.
Purchase terms
Fees will be invoiced upon signature of this order form and will be due Net 30 from the invoice date.
Invoice Terms:
Billing Street Address:
Billing City:
Billing State:
Billing Zip Code:
Billing Country:
Billing Notes (if applicable):
This Order Form, together with the Master Services Agreement available at https://120water.com/master-
services-agreement/(the “MSA”), shall become a legally binding contract upon the earlier of (a) the date both parties execute the Order Form or (b) the date Customer initially began using the Services. Any capitalized word not otherwise defined in this Order Form shall have the same meaning as set forth in the MSA.
120Water may reject this Order Form if: (1) the signatory below does not have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order Form. Subscriptions are non-cancelable before their end of the Term. 248
Signature
Signature Date
Printed name
Countersignature
Countersignature Date
Printed name
Questions? Contact me
Jon Garrison
[email protected]
120Water
250 S Elm St
Zionsville, IN 46077
US
249
City of Rialto
Legislation Text
File #: WS-24-1794, Version: 1, Agenda #:
For Water Subcommittee Meeting October 23, 2024
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
From: G. Michael Milhiser, Interim City Manager
Utilities Director Update.
DISCUSSION ITEMS
1. Introduction of Interim Utilities Director
2. Veolia/RWS Monthly Operations Report (MOR): October 2024 (Reporting period August 2024) (ATTACHMENT)
City of Rialto Printed on 10/18/2024Page 1 of 1
powered by Legistar™
250
Utility Commission Report
October202
ReportingperiodAugust
251
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATIONS REPORT
Reporting Period:
August 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
252
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12
253
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
81.4%. Out of 1,406 inbound calls answered, 1,146 were answered within the first 30 seconds.
Water consumption has increased by 11.4% when compared against previous month.
When compared against last year, consumption has increased by 6.3%.
Sewer revenue has increased by 1.1% compared to the prior month and increased by 3.9% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 81.4% with 1,146 out of 1,406 being answered within the first 30 seconds. Overall average wait time was forty-five (45) seconds.
III. AUTOMATED SERVICES
About 12,000 or 53.5% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48% have chosen the e-bill option. This e- bill participation is 11.6% increase from August of the prior year.
70.7%
79.5% 79.0% 78.6%
88.7%
80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Answer in 30 Sec 1,399 1,090 1,243 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 Calls Answered 1,759 1,416 1,579 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 Service Level 70.7% 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Number of Bills 21,990 22,015 22,062 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 Number of Bill Adjustments (during billing) 8 1 8 9 5 15 18 10 12 16 10 11 9 Automated Over the Phone Payments 2,770 2,770 2,809 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 Online Payment 8,652 7,169 9,615 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 E-bill Participants 5,186 5,205 5,383 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 Auto Pay Participants (New Portal) 3,818 3,841 3,863 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 PayNearMe 134 116 122 134 107 128 100 115 118 111 88 114 118 254
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 11.4% when compared against previous month.
When compared against last year, consumption has increased by 6.3%. This fluctuation is attributed to the seasonal change and number of days between the billings.
B. Billing
A total of 22,425 bills were mailed or sent out electronically in August. Billing accuracy was 99.95% with nine (9) requiring adjustments.
January Feburary March April May June July August Septembe r October November December
2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
255
5 V. REVENUE & AGING
A. Revenue
Water revenue has increased 8.1% when compared against the prior month and increased 5.2% when compared against previous year. Sewer revenue has increased by 1.1% compared to the prior month and increased by 3.9 from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
Dollars ($)
Annual Sewer Sales
256
6 B. Aging
The total aging balance has decreased by 11.8%, see first table below. For balances >30- days only, water has decreased 27.2% and wastewater has increased by 23.0%.
C. Bad Debt
15 (fifteen) accounts were sent to collections for a total amount of $7,948.68.
These collections arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Aging Balances in Dollars ($)
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Water $1,666,174 $2,020,663 $1,627,857 $1,594,227 $1,918,367 $1,583,224 $1,512,983 $1,321,331 $1,211,293 $930,266.7 $1,300,485 $1,346,722 $1,087,642 Sewer $2,674,415 $3,224,010 $3,027,860 $3,077,678 $3,446,778 $3,110,425 $3,169,474 $3,439,882 $3,264,892 $2,773,989 $3,162,401 $2,151,944 $1,998,417 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Thousands
Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Water $791,539 $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 $462,301 $336,164 Sewer $1,204,221 $1,283,613 $1,362,243 $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 257
7 VI. SERVICE ORDERS
229 service orders were initiated by the customer service team during the reporting month. Of this total, 81 service orders or 35.3% were due to occupant changes. 86 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Number of physical disconnection has decreased to 7-15 accounts per week. This is substantially lower than few months ago, and similar to time before the Covid-19 pandemic.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in August 2024 is $ 4,546,000 Non-Rate Revenue is $ 287,000; Utility Revenue is $ 3,987,000 and Tax / Ambulance Revenue at $272,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts chang e. The total UUT charges collected in August 2024 and August 2023 are $ 272,000 and $297 ,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $ 5,000 in August 2024 and $6 ,000 in August 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
258
8 The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue between $4,000 and $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month.
The City and San Bernardino Va lley Municipal Water District have entered into a Brine Line Capacity Agreement on August 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DI F payment received in August of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 202 3-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
259
9 F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay- Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made. General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count AUGUST 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 22 116,600$ 2.56%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 22 953,011 20.91% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 22 346,067 7.59%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.
Payments originated from Merchant online service 12,341 1,855,221 40.70% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 22 1,273,243 27.93%
Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 114 14,530 0.32% Total Revenue per
Bank 4,558,672$ 100%
Recon to RUA Recap:
Adj detailed in RUA (12,748)
Prior mo. Correction
RUA increase in Cash 4,545,924$
260
10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2024 Aug 2024 TOTAL %
Cash Deposits 122,310$ 116,600$ 238,910$ 2.89% Remote Check Deposits 227,143 953,011 1,180,154$ 14.30% EBOX 334,259 346,067 680,326$ 8.24%
Paymentus, IVR, Credit Cards 1,827,817 1,855,221 3,683,038$ 44.62% Lockbox Deposits 1,169,619 1,273,243 2,442,862$ 29.59% Pay Near Me 14,561 14,530 29,092$ 0.35% Total Revenue to Bank 3,695,709$ 4,558,672$ 8,254,381$ 100.00% NSF (7,962) (4,947) (12,909)$
Net deposits 3,687,747$ 4,553,726$ 8,241,472$
Aug 2024 Aug 2023 Variance
UUT Water 83,418$ 101,291$ (17,874)$
UUT Sewer 183,329 189,578 (6,249)
Ambulance 5,037 6,050 (1,014)
Total 271,783$ 296,920$ (25,137)$
Aug 2024 Aug 2023 Variance
Non-Rate / Extra Territorial
Revenue 287,171$ 221,532$ 65,639$
Utility Revenue 3,986,969$ 3,898,305$ 88,665$
Total 4,274,141$ 4,119,837$ 154,304$
261
11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2024 Aug 2024 TOTAL
Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 25,632 Interest Income 19,290 9,559 28,850
NRR-FOG - - -
Municipal Water Sales - - - Extra Terr- Sewage 31,463 252,123 283,586 Abatement of Expenses - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 Misc Fees - New Occ, Same Day Svc 5,877 4,453 10,330 Miscellaneous Revenue - Sewer - - - NSF - 342 342
DIF - Wastewater Connection - - - Sewer Bad Debt Collection Fees - - - Sewer Cash Over/Short - - - Total Non-Rate Revenue 63,697$ 287,171$ 350,868$ Utility Revenue
Water Penalty 3,154 15,321 18,475
Sewer Penalty 5,200 33,061 38,260
Turf Removal, Hi-Eff Rebate (1,000) (100) (1,100) Senior Disc - Water - - - Senior Disc - Sewer - - - Water Contract - - -
Water Deposits Paid - - - Water Deposits Billed 17,289 8,629 25,918 Hydrant Deposits 574 - 574 Sewer Deposits Paid - - - Sewer Deposits Billed 11,760 12,823 24,583 Water 1,171,886 1,540,256 2,712,142
Sewer 2,327,246 2,418,456 4,745,702
Unapplied Credits (101,077) (54,176) (155,253) Bad Debt Sewer 12,029 9,909 21,939
Bad Debt Water - - -
Tax Roll - Sewer 15,596 2,790 18,386 Collection Agency - Water - - - Collection Agency - Sewer - - - Collection Agency - Misc Water - - - Total Utility Revenue 3,462,656$ 3,986,969$ 7,449,626$ Total Non-Rate + Utility Rev. 3,526,353 4,274,141 7,800,494 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
August 2024 4,545,924 3,869 2,793,085 1,748,970 4,545,924 12,748 4,558,672 August 2023 4,416,757 18,540 2,857,631 1,540,586 4,416,757 (366,853) 4,049,904 262
12 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging
AT&T The credit indicates annual payment of cell tower rent.
Social Science Service (Cedar House) is current with its obligations.
City of Fontana is current with its obligations.
Colton Unified School District is current with its obligations.
County of San Bernardino is current with its obligations.
Rialto Bioenergy Facilities is on a plan to pay outstanding Invoices.
San Bernardino Co Waste System Division has no outstanding balance.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.
Name
Total as of
8/31/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (13,942)$ (1,500) - - (12,442) Social Science Service - Cedar House 16,116 16,116 CITY OF FONTANA 123,847 123,847
Colton Unified School District - - County of San Bernardino-CSA 70 BL - - Rialto BioEnergy Facilities 134,804 20,321 64,322 17,932 32,229 Sprint-Nextel SBA 2012 TC Assets 5,184 (2,074) 7,258 San Bernardino Co Waste System Div. - - SB Valley Mun Water District - - Vertical Bridge Holdco, LLC (CIG) 4,714 4,714 Grand Total 270,723$ 156,711$ 64,322$ 29,903$ 19,787$ 263
1 RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
August 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
264
2 RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
265
3 RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
266
4 A. Water Production Totals
Total water delivered into the Rialto system this month was 1088.90 acre-feet. 982.18 acre- feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 106.72 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 0 acre-feet came from the OPRTP.
DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 8/1/24 5.10 1.67 0.00 0.00 6.97 7.04 8.43 7.21 7.01 0.00 35.00 8/2/24 5.44 1.53 0.00 0.00 7.18 7.45 8.80 7.94 0.00 0.00 29.54 8/3/24 6.13 3.68 0.00 0.00 7.40 7.35 9.23 6.84 9.46 0.00 40.86 8/4/24 5.69 3.27 0.00 0.00 8.52 6.48 9.27 3.49 9.00 0.00 36.45 8/5/24 4.68 3.34 0.00 0.00 5.54 7.43 8.42 4.89 6.47 0.00 32.35 8/6/24 4.50 4.17 0.00 0.00 5.59 7.10 7.28 6.45 4.43 0.00 32.24 8/7/24 5.72 3.87 0.00 0.00 9.46 8.03 7.38 6.17 6.40 0.00 39.65 8/8/24 4.41 2.65 0.00 0.00 7.13 7.51 8.83 6.98 5.03 0.00 33.71 8/9/24 5.26 3.63 0.00 0.00 7.28 7.72 8.41 4.77 5.65 0.00 34.31 8/10/24 6.45 3.33 0.00 0.00 7.11 7.57 9.23 6.29 8.82 0.00 39.57 8/11/24 4.48 4.49 0.00 0.00 7.63 7.96 8.55 5.85 3.81 0.00 34.22 8/12/24 5.00 2.18 0.00 0.00 7.01 7.80 8.29 6.38 8.93 0.00 37.30 8/13/24 5.44 3.56 0.00 0.00 6.97 7.98 8.68 2.62 1.42 0.00 27.99 8/14/24 5.23 5.56 0.00 0.00 6.93 8.05 7.36 1.40 13.17 0.00 40.34 8/15/24 5.12 3.09 0.00 0.00 6.66 7.69 9.74 8.98 6.62 0.00 38.16 8/16/24 6.29 2.42 0.00 0.00 7.27 8.25 8.90 6.08 5.35 0.00 35.66 8/17/24 4.91 2.52 0.00 0.00 6.83 7.99 7.89 6.75 5.42 0.00 34.42 8/18/24 5.51 2.05 0.00 0.00 7.12 8.12 8.92 7.64 5.21 0.00 35.65 8/19/24 4.55 3.77 0.00 0.00 6.26 7.77 6.79 8.06 7.04 0.00 37.45 8/20/24 4.52 1.59 0.00 0.00 2.30 8.19 9.04 3.74 5.20 0.00 25.54 8/21/24 5.58 8.70 0.00 0.00 3.53 7.94 8.08 4.66 4.64 0.00 35.05 8/22/24 5.05 7.12 0.00 0.00 6.83 7.61 9.08 0.00 11.95 0.00 38.55 8/23/24 5.26 3.15 0.00 0.00 6.82 7.61 8.97 4.32 5.77 0.00 32.93 8/24/24 6.20 7.91 0.00 0.00 6.68 7.81 8.41 2.59 13.19 0.00 44.39 8/25/24 4.52 3.83 0.00 0.00 7.21 8.30 8.23 7.55 6.67 0.00 38.08 8/26/24 5.53 2.87 0.00 0.00 6.44 7.29 9.49 0.00 4.18 0.00 26.30 8/27/24 4.18 0.93 0.00 0.00 7.34 8.76 6.37 9.78 6.21 0.00 37.20 8/28/24 5.42 2.96 0.00 0.00 6.33 8.35 8.75 7.41 5.18 0.00 35.65 8/29/24 5.37 0.00 0.00 0.00 8.08 8.33 9.77 5.10 5.46 0.00 32.34 8/30/24 5.30 4.15 0.00 0.00 6.96 8.07 7.30 4.13 5.72 0.00 34.34 8/31/24 5.64 2.61 0.00 0.00 6.36 7.33 8.60 4.88 6.84 0.00 33.66 TOTAL 162.48 106.60 0.00 0.00 209.74 240.87 262.49 168.95 200.25 0.00 1088.90 MIN 4.18 0.00 0.00 0.00 2.30 6.48 6.37 0.00 0.00 0.00 25.54 MAX 6.45 8.70 0.00 0.00 9.46 8.76 9.77 9.78 13.19 0.00 44.39 AVE 5.24 3.44 0.00 0.00 6.77 7.77 8.47 5.45 6.46 0.00 35.13 AUGUST 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 267
5 AUGUST 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 8/1/24 0.00 0.00 0.00 0.00 1.43 7.21 0.00 0.00
8/2/24 0.00 0.00 0.00 0.00 0.00 7.94 0.00 0.00
8/3/24 0.00 0.00 14.38 0.00 0.00 6.84 0.00 0.00
8/4/24 0.00 0.00 0.00 0.25 0.00 3.49 0.00 0.00
8/5/24 0.00 0.00 6.92 0.99 0.00 4.89 0.00 0.00
8/6/24 0.00 0.00 3.62 0.00 0.00 6.45 0.00 0.00
8/7/24 0.00 0.00 4.84 0.00 0.00 6.17 0.00 0.00
8/8/24 0.00 0.00 0.00 0.00 0.00 6.98 0.00 0.00
8/9/24 0.00 0.00 0.00 0.00 0.62 4.77 0.00 0.00
8/10/24 0.00 0.00 15.35 0.00 2.55 6.29 0.00 0.00
8/11/24 0.00 0.00 3.83 0.00 0.00 5.85 0.00 0.00
8/12/24 0.00 0.00 3.16 0.00 2.38 6.38 0.00 0.00
8/13/24 0.00 0.00 2.55 0.00 1.42 2.62 0.00 0.00
8/14/24 0.00 0.00 0.00 0.00 3.82 1.40 0.00 0.00
8/15/24 0.00 0.00 6.86 0.00 0.74 8.98 0.00 0.00
8/16/24 0.00 0.00 4.16 0.00 0.00 6.08 0.00 0.00
8/17/24 0.00 0.00 3.56 0.00 0.00 6.75 0.00 0.00
8/18/24 0.00 0.00 3.29 0.00 0.00 7.64 0.00 0.00
8/19/24 0.00 0.00 3.69 0.00 0.65 8.06 0.00 0.00
8/20/24 0.00 0.00 2.56 0.00 0.77 3.74 0.00 0.00
8/21/24 0.00 0.00 7.21 0.00 0.00 4.66 0.00 0.00
8/22/24 0.00 0.00 4.68 0.00 6.37 0.00 0.00 0.00
8/23/24 0.00 0.00 2.54 0.00 1.20 4.32 0.00 0.00
8/24/24 0.00 0.00 5.11 0.00 7.04 2.59 0.00 0.00
8/25/24 0.00 0.00 3.34 0.00 1.73 7.55 0.00 0.00
8/26/24 0.00 0.00 1.94 0.00 0.00 0.00 0.00 0.00
8/27/24 0.00 0.00 3.38 0.00 1.00 9.78 0.00 0.00
8/28/24 0.00 0.00 3.45 0.00 0.02 7.41 0.00 0.00
8/29/24 0.00 0.00 3.90 0.00 1.16 5.10 0.00 0.00
8/30/24 0.00 0.00 2.85 0.00 0.00 4.13 0.00 0.00
8/31/24 0.00 0.00 2.78 0.00 0.98 4.88 0.00 0.00
TOTAL 0.00 0.00 119.95 1.24 33.88 168.95 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 15.35 0.99 7.04 9.78 0.00 0.00
AVE 0.00 0.00 3.87 0.04 1.09 5.45 0.00 0.00
268
6 B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Aug Sept Oct Nov Dec Feb Mar Apr May Jun Jul Aug Chino # 1 (580 ft)
In-active well 429' 411' 418' 423' 416' 411' 411' 420' 417' 411' 414' 414' 412' Chino # 2 (550 ft) 369' 368' 369' 369' 344' 344' 345' 342' 346' 354' 347' 352' 347' City # 1 (260 ft) 392' 245' 247' 243' 247' 247' 247' 247' 164' 158' 158' 151' 150' City # 2 (480 ft) 402' 240' 212' 212' 212' 212' 210' 171' 182' 164' 164' 164' 171' City # 3 (525 ft) Out
of Service 505' 503' 456' 456' 456' 451' 429' 450' 423' 423' 423' 418 417' City # 4A (528 ft) 406' 377' 378' 368' 374' 375' 376' 361' 373' 373' 374' 380' 379' City # 5 (385 ft) In-
active well 364' 361' 361' 364' 360' 358' 340' 339' 340' 339' 335' 333' 334' Rialto # 1 (650 ft) In-
active well 588' 581' 581' 574' 574' 581' 553' 564' 569' 569' 571' 571' 571' Rialto # 2 (550 ft) In-
active well 501' 497' 499' 498' 500' 501' 499' 500' 500' 500' 501' 500' 501' Rialto # 3 (509 ft) 478' 474' 474' 474' 474' 474' 474' 475' 474' 475' 474' 477' 477' Rialto # 4 (450 ft) In-
active well 416' 413' 414' 414' 415' 415' 416' 415' 415' 415' 415' 416' 415' Rialto # 5 (560 ft) 386' 379' 376' 380' 382' 383' 385' 385' 386' 386' 386' 386' 385' Rialto Well # 7 In-
active well 362' 361' 362' 362' 362' 362' 362' 361' 362' 362' 361' 361' 362' Miro # 3 (563 ft) 492' 487' 486' 487' 489' 487' 485' 486' 487' 488' 487' 489' 487' EW-1 (780 ft) 476' 475' 474' 476' 476' 476' 474' 475' 476' 476' 473' 474' 475' January 2024 the sounder was out of service.
269
7 II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Ethylene Dibromide (EDB) μg/L 0.020 0.05
Dibromochloropropane
(DBCP)
μg/L 0.010 0.2
1,2,3-Trichloropropane μg/L 0.0050 0.005
Endrin μg/L 0.10 2
Lindane (gamma-BHC) μg/L 0.20 0.2
Methoxychlor μg/L 10 30
Toxaphene μg/L 1.0 3
Chlordane μg/L 0.10 0.1
Heptachlor μg/L 0.010 0.01
Heptachlor Epoxide μg/L 0.010 0.01
Hexachlorobenzene μg/L 0.50 1
Hexachlorocyclopentadiene μg/L 1.0 50
Polychlorinated Biphenyls
(PCBs)
μg/L 0.50 0.5
Dalapon μg/L 1.0 200
2,4,5-TP (SILVEX) μg/L 1.0 50
Bentazon (BASAGRAN) μg/L 2.0 18
Picloram μg/L 1.0 500
2,4-D μg/L 10 70
Pentachlorophenol (PCP) μg/L 0.20 1
Dinoseb (DNBP) μg/L 2.0 7
Alachlor (ALANEX) μg/L 1.0 2
Atrazine (AATREX) μg/L 0.50 1
Benzo(a)pyrene μg/L 0.10 0.2
Diethylhexylphthalate
(DEHP)
μg/L 3.0 4
Di(2-ethylhexyl) adipate μg/L 5.0 400
270
8 Molinate (ORDRAM) μg/L 2.0 20
Simazine (PRINCEP) μg/L 1.0 4
Thiobencarb (BOLERO) μg/L 1.0 70
Oxamyl (VYDATE) μg/L 20 50
Carbofuran (FURADAN) μg/L 5.0 18
Glyphosate μg/L 25 700
Endothall μg/L 45 100
Diquat μg/L 4.0 20
P= Present
A= Absent
mg/L = parts per million
Sample Date Sample Site Location Results
08/06/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A OUT OF
SERVICE A A A A A OUT OF
SERVICE
E. Coli A A A A A A A A
Nitrate as N 3.1
Perchlorate (CLO4) 1.0* <1.0 9.5* 130*
Total Dissolved Solids 190 170 260 240 220 240 320 330 Ethylene Dibromide (EDB) <0.020
Dibromochloropropane
(DBCP) <0.010
1,2,3-Trichloropropane <0.0050
Endrin <0.10
Lindane (gamma-BHC) <0.20
Methoxychlor <10
Toxaphene <1.0
Chlordane <0.10
Heptachlor <0.010
Heptachlor Epoxide <0.010
Hexachlorobenzene <0.50
Hexachlorocyclopentadiene <1.0
Polychlorinated Biphenyls
(PCBs) <0.50
Dalapon <10
2,4,5-TP (SILVEX) <1.0
Bentazon (BASAGRAN) <2.0
Picloram <1.0
2,4-D <10
Pentachlorophenol (PCP) <0.20
271
9 Dinoseb (DNBP) <2.0
Alachlor (ALANEX) <1.0
Atrazine (AATREX) <0.50
Benzo(a)pyrene <0.10
Diethylhexylphthalate (DEHP) <3.0
Di(2-ethylhexyl) adipate <5.0
Molinate (ORDRAM) <2.0
Simazine (PRINCEP) <1.0
Thiobencarb (BOLERO) <1.0
Oxamyl (VYDATE) <20
Carbofuran (FURADAN) <5.0
Glyphosate <25
Endothall <45
Diquat <4.0
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
272
10 B. Sample Site Location Results
Rialto Distribution Sample Results
August 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 08/09/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 0.80 A A
1228 W. Merrill 0.85 A A
256 N. Fillmore 0.72 A A
987 W. Grove 0.75 A A
978 N. Driftwood 0.80 A A
1451 N. Linden 0.74 A A
469 W. Jackson 0.82 A A
935 E. Mariposa 1.14 A A
1000 N. Joyce 0.79 A A
766 N. Chestnut 0.82 A A
149 W. Victoria 0.92 A A
313 E. McKinley 0.90 A A
609 E. South 0.87 A A
273 E. Alru 0.80 A A
1161 S. Lilac 0.89 A A
101 E. Valley 0.78 A A
CYCLE 2 - 08/13/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 1.10 A A <3.0 1 0.11
101 S. Larch 1.11 A A <3.0 1 <0.10
320 N. Wisteria 1.05 A A <3.0 1 0.10
861 W. Grove 0.92 A A <3.0 1 <0.10
1168 N. Glenwood 1.06 A A <3.0 1 <0.10
1320 N. Fitzgerald 1.23 A A <3.0 1 <0.10
860 N. Willow 1.04 A A <3.0 1 <0.10
209 E. Cornell 0.88 A A <3.0 1 <0.10
643 E. Margarita 0.82 A A <3.0 1 <0.10
1170 N. Terrace Rd. 0.87 A A <3.0 1 <0.10
681 E. Erwin 1.95 A A <3.0 1 <0.10
402 E. Merrill 1.70 A A <3.0 1 <0.10
261 W. Wilson 1.81 A A <3.0 1 <0.10
532 S. Iris 1.06 A A <3.0 1 <0.10
281 W. Hawthorne 1.04 A A <3.0 1 <0.10
379 W. Valley 0.88 A A <3.0 1 <0.10
273
11 Rialto Distribution Sample Results
August 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 08/21/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.90 A A
775 E. Foothill 1.00 A A
878 N. Primrose 1.10 A A
369 E. Van Koevering 1.20 A A
274 W. Valencia 0.80 A A
1566 N. Fillmore 0.80 A A
932 N. Idyllwild 0.90 A A
644 N. Smoketree 1.00 A A
605 W. Rosewood 1.00 A A
1189 W. Second 1.10 A A
775 W. Rialto 1.00 A A
211 E. Wilson 1.00 A A
595 E. Huff 1.00 A A
1005 S. Riverside 1.00 A A
794 S. Verde 0.90 A A
1055 W. Bloomington 0.90 A A
CYCLE 4 - 08/27/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 0.85 A A
101 S. Linden 0.88 A A
234 N. Larch 0.84 A A
575 N. Driftwood 0.98 A A
1355 W. Shamrock 0.99 A A
992 N. Yucca 0.81 A A
481 W. Cornell 1.12 A A
158. E. Shamrock 0.90 A A
749 E. Holly 0.93 A A
545 E. Victoria 1.14 A A
200 N. Sycamore 0.92 A A
407 E. Allen 0.79 A A
399 E. Montrose 0.96 A A
856 S. Orange 0.89 A A
911 S. Cactus 0.96 A A
220 W. Valley 0.86 A A
P/A + Present or
Absent
274
12 C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 34 mg/L for the month of August as compared to 252 mg/L in July. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
Hearing Conservation
Protection from Wildfire Smoke
Asbestos Initial/Refresher
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 3975 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 3823 gallons of sodium hypochlorite was used in August as compared to 3381 gallons used in July.
275
13 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for August 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 September 749,819
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 572,454
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
276
14 The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of sou rce, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
Rialto Well 3 is offline due to SCADA issues. OPRTP meter is offline due to the agreement to use West Valley Water District’s water rights at EW-1.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve e xercising. Zero valves were exercised for the month of August.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 166
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. 20 flushings were performed in August.
Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
Total 42
277
15 Progress % (67)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed field site visit s on May 22 and August 22, 2024. The results of the vi sits have not been received within the reporting period (August).
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of August:
• Preventive Maintenance –187
• Corrective Maintenance – 22
• Predictive Maintenance –0
133 – PMs planned for September 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to nine pipe line and five hydrant repairs.
B. Major Equipment and/or Machinery Outages
Rialto Well 3 is offline due to SCADA issues. OPRTP meter is offline due to the agreement to use West Valley Water District’s water rights at EW-1.
278
16 IX. RAINFALL TOTALS
279
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
August 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
280
[Type here]
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs
2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month
3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion
4. Monthly Safety Program Overview
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption
6. Odor Complaints / Actions Taken
7. Major Equipment and/or Machinery Outages
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests / monitoring c. Government agency notice of violation received
d. Government agency monitoring
e. Other matters of concern
9. Complaint Logs
TABLES
● Treatment Facility – Monthly Performance Summary
281
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RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met all compliance parameters. ● There were four residential calls for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet,
which includes “Hot spot cleaning.”
15,120 30,956 183,133
Sanitary sewers assessed using the SL-
RAT method, feet 0 0 11,656
CCTV Inspection, miles (26 is the
annual goal)* .7 3.0 20.52
Manhole Inspections 6 7 17
USA Dig Alert Markings, count 29 43 202
Residential call outs 4 2 28
Sanitary sewer overflows 0 0 6
b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.
a. Significant events during the month were: None
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3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.
The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above. N/A
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Hazardous Communication
Housekeeping and Maintenance
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 1
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,457 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 988.37 1,260.27 8,250.19
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 27,626 29,673 Sodium Bisulfite, Discharge Dechlorination 10,878 9,878 Ferrous Chloride, Digester Gas Conditioning 4,018 3,743 Polymer, Gravity Belt Thickener 264 358
Polymer, Belt Filter Press 628 632
Alum, Tertiary Filters 0 0
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c. Monthly Utilities Consumption
Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH ** **
Electricity Sycamore LS, KWH * *
Electricity Ayala LS, KWH ** **
Electricity Agua Mansa LS, KWH ** **
Electricity Cactus LS, KWH ** **
Electricity Ramrod LS, KWH ** **
Frisbee Park LS, KWH ** **
El Rancho Verde LS, KWH ** **
Natural Gas WWTP, Therms 2,818 3,337
* LS is in bypass mode, pending CIP completion
** SCE has not updated account access for the City
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
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9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
08/01/2024 877 N Pampas The homeowner called in a complaint of roaches coming from the manhole. The
technician responded and placed
insecticide bait inside the manhole.
ET
08/12/2024 897 W. Alru The homeowner called in a complaint of roaches coming from the manhole. The
technician responded and placed
insecticide bait inside the manhole.
BVO
08/27/2024 444 E South St The homeowner called in a complaint of roaches coming from the manhole. The
technician responded and placed
insecticide bait inside the upstream
manhole and downstream manhole.
ZG
08/28/2024 238 E Grant The technician responded to a call from the homeowner regarding backed-up toilets
and tubs in their home. The main line was
checked and was flowing freely. A courtesy
cleaning was done on the line. The
homeowner was informed that they should
contact a plumber for assistance.
ZG
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Table 1 Summary
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Table 1 MOR
August 2024
Rialto Rialto Rialto
Influent
daily flow
Effluent
Flow
Influent
BOD
Influent
BOD
Influent
BOD Load
Effluent
BOD
Effluent
BOD Load
BOD %
Removal
Influent
TSS
Influent
TSS Load
Effluent
TSS
Effluent
TSS Load
TSS %
Removal
Date MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day % 8/1/2024 8.56 7.23
8/2/2024 6.35 7.23 210 210 11,121 <2.5 150.75 98.80
8/3/2024 6.74 7.27
8/4/2024 7.09 7.65
8/5/2024 7.46 7.52 210 210 13,065 <5.0 313.58 97.60 300.00 18665.00 1.00 63.00 99.70 8/6/2024 7.66 7.10
8/7/2024 6.61 7.00
8/8/2024 7.81 7.19
8/9/2024 7.01 6.89 250 250 14,616 <2.5 143.66 99.00
8/10/2024 6.75 7.32
8/11/2024 7.09 7.92
8/12/2024 8.60 7.05 240 240 17,214 <2.5 146.99 99.00 260.00 18648.00 1.00 59.00 99.60 8/13/2024 6.10 7.47
8/14/2024 7.13 6.70
8/15/2024 7.42 7.25
8/16/2024 6.84 7.05 270 270 15,402
8/17/2024 6.84 7.27 <2.5 151.58
8/18/2024 7.25 7.96
8/19/2024 7.10 6.89 260 260 15,396 <2.5 143.66 99.00 250.00 14804.00 2.00 115.00 99.20 8/20/2024 7.20 7.69
8/21/2024 7.03 7.07
8/22/2024 7.50 6.98
8/23/2024 7.06 7.31 220 220 12,954 <2.5 152.41 98.90
8/24/2024 6.38 6.70
8/25/2024 6.99 7.60
8/26/2024 7.24 7.07 260 260 15,699 <2.5 147.41 99.00 260.00 15699.00 0.90 53.00 99.70 8/27/2024 7.04 7.16
8/28/2024 7.06 7.09
8/29/2024 7.00 7.26
8/30/2024 7.79 7.37 280 280 18,191 <2.5 153.66 99.10
8/31/2024 6.51 7.00
Minimum 6.10 6.70 210 210 11,121 <2.5 143.66 97.60 250.00 14804.00 0.90 53.00 99.20 Maximum 8.60 7.96 280 280 18,191 <5.0 313.58 99.10 300.00 18665.00 2.00 115.00 99.70 Total 221.21 224.26 2,200 2,200 133,659 <25.0 1503.70 790.40 1070.00 67816.00 4.90 290.00 398.10 Average 7.14 7.23 244 244 14,851 <2.8 167.08 98.80 268.00 16954.00 1.23 73.00 99.60 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent 287
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Table 2 Summary
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Table 2 MOR
August 2024
Rialto Rialto Rialto
Influent
Conductivity
Eff
Conductivity
Daily Ave
Influent
COD
Final
Efffluent
COD
Influent
TDS
Filter
Effluent
TDS
EFF FINAL
TDS
Influent
Inorganic
Nitrogen
Effluent
Inorganic
Nitrogen
Date (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N 8/1/2024 1497.00 773.00
8/2/2024 1462.00 788.00
8/3/2024 1312.00 796.00
8/4/2024 1304.00 801.00
8/5/2024 1394.00 787.00
8/6/2024 1352.00 778.00 640 24.0 480.00 420.00 480.00 38.00 8.00 8/7/2024 1434.00 766.00
8/8/2024 1406.00 775.00
8/9/2024 1450.00 775.00
8/10/2024 1334.00 776.00
8/11/2024 1177.00 764.00
8/12/2024 1197.00 771.00
8/13/2024 1397.00 763.00
8/14/2024 1282.00 793.00
8/15/2024 1325.00 774.00
8/16/2024 1359.00 792.00
8/17/2024 1276.00 847.00
8/18/2024 1307.00 825.00
8/19/2024 1372.00 803.00
8/20/2024 1395.00 789.00
8/21/2024 1295.00 816.00
8/22/2024 1326.00 817.00
8/23/2024 1332.00 815.00
8/24/2024 1283.00 827.00
8/25/2024 1252.00 841.00
8/26/2024 1274.00 815.00
8/27/2024 1456.00 801.00
8/28/2024 1411.00 827.00
8/29/2024 1338.00 807.00
8/30/2024 1393.00 812.00
8/31/2024 1199.00 837.00
Minimum 1177.00 763.00 640 24.0 480.00 420.00 480.00 38.00 8.00 Maximum 1497.00 847.00 640 24.0 480.00 420.00 480.00 38.00 8.00 Average 1342.00 798.00 640 24.0 480.00 420.00 480.00 38.00 8.00 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
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Table 3 Summary
290
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Table 3 MOR
August 2024
Tranfer
Tranfer
Rialto
Tranfer Data
Influent pH 24 hr avg.
effl. pH
Effluent
Temp
Effluent
Ammonia
Effluent
Total
Coliform
Effluent
Coliform 7
Day Median
Effluent
Cyanide,
Free
Available
Eff Di(2-
ethylhexyl)
phthalate
(DEHP)
FIT- 8321
ADG #2
Flow
FIT- 8321
ADG #2
Flow
Natural Gas
Daily Use
FIT- 8321
ADG #2 Flow
Date SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day 8/1/2024 7.28 7.36 29.20 <1.8 <1.80 133432.00 133432.00 8900.00 133432.00 8/2/2024 7.11 7.35 29.30 <1.8 <1.80 131089.00 131089.00 20400.00 131089.00 8/3/2024 7.38 7.36 29.30 2.0 <1.80 144148.00 144148.00 22800.00 144148.00 8/4/2024 7.28 7.38 29.20 <1.8 <1.80 151164.00 151164.00 21800.00 151164.00 8/5/2024 7.26 7.38 29.60 <0.10 <1.8 <1.80 148595.00 148595.00 5200.00 148595.00 8/6/2024 7.37 7.38 29.60 <0.10 <1.8 <1.80 <5.00 149841.00 149841.00 4100.00 149841.00 8/7/2024 7.41 7.33 29.80 <1.8 <1.80 144066.00 144066.00 7200.00 144066.00 8/8/2024 7.31 7.37 29.60 <1.8 <1.80 142371.00 142371.00 4300.00 142371.00 8/9/2024 7.41 7.35 29.50 <1.8 <1.80 77662.00 77662.00 2800.00 77662.00 8/10/2024 7.41 7.35 29.40 <1.8 <1.80 158351.00 158351.00 .00 158351.00 8/11/2024 7.12 7.39 29.70 <1.8 <1.80 51094.00 51094.00 500.00 51094.00 8/12/2024 6.93 7.43 29.90 <0.10 <1.8 <1.80 189500.00 189500.00 .00 189500.00 8/13/2024 7.04 7.44 29.60 <1.8 <1.80 164935.00 164935.00 1100.00 164935.00 8/14/2024 7.38 7.37 29.50 <1.8 <1.80 127890.00 127890.00 16500.00 127890.00 8/15/2024 7.41 29.50 <1.8 <1.80 137074.00 137074.00 16700.00 137074.00 8/16/2024 7.35 7.43 29.50 <1.8 <1.80 150816.00 150816.00 3700.00 150816.00 8/17/2024 7.11 7.39 29.50 <1.8 <1.80 131645.00 131645.00 4800.00 131645.00 8/18/2024 7.10 7.45 29.30 <1.8 <1.80 138798.00 138798.00 11000.00 138798.00 8/19/2024 6.70 7.50 29.50 <0.10 <1.8 <1.80 153165.00 153165.00 600.00 153165.00 8/20/2024 6.79 7.49 29.60 <1.8 <1.80 161307.00 161307.00 .00 161307.00 8/21/2024 7.41 7.47 29.30 <1.8 <1.80 169671.00 169671.00 100.00 169671.00 8/22/2024 7.51 7.48 29.20 <1.8 <1.80 98290.00 98290.00 .00 98290.00 8/23/2024 7.55 7.54 29.10 <1.8 <1.80 161087.00 161087.00 300.00 161087.00 8/24/2024 7.40 7.49 28.80 <1.8 <1.80 161908.00 161908.00 400.00 161908.00 8/25/2024 7.41 7.49 28.60 <1.8 <1.80 164923.00 164923.00 12800.00 164923.00 8/26/2024 7.31 7.42 28.90 <0.10 <1.8 <1.80 112896.00 112896.00 17100.00 112896.00 8/27/2024 7.37 7.45 29.10 <1.8 <1.80 166269.00 166269.00 7200.00 166269.00 8/28/2024 7.46 7.41 29.20 <1.8 <1.80 137133.00 137133.00 300.00 137133.00 8/29/2024 7.54 7.42 29.00 2.0 <1.80 128420.00 128420.00 300.00 128420.00 8/30/2024 7.41 7.22 29.00 <1.8 <1.80 141210.00 141210.00 400.00 141210.00 8/31/2024 7.41 7.16 28.90 <1.8 <1.80 130410.00 130410.00 200.00 130410.00 Minimum 6.70 7.16 28.60 <0.10 <1.8 <1.80 <5.00 51094.00 51094.00 .00 51094.00 Maximum 7.55 7.54 29.90 <0.10 2.0 <1.80 <5.00 189500.00 189500.00 22800.00 189500.00 Average 7.28 7.40 29.30 <0.10 <1.8 <1.80 <5.00 140618.00 140618.00 6177.00 140618.00 Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent 291
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