City of Rialto – Permitting System Implementation Services
Park Consulting Group CONFIDENTIAL 1
PREPARED FOR
CITY OF RIALTO, CA
C/O Jonathan Ballard, IT Manager
Department of Information Technology
251 S Willow Ave
Rialto, CA, 92376
October 10, 2024
Park Consulting Group
200 Spectrum Center Drive
Suite 300
Irvine, CA 92618
Glenn Park | President
[email protected]
CITY OF RIALTO, CA
PROPOSAL
PERMITTING SYSTEM IMPLEMENTATION SERVICES
Consulting Group
Credit: YourRialto.com
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 2
TABLE OF CONTENTS
PARK CONSULTING GROUP ............................................................................................................................... 3 RELEVANT EXPERIENCE OF KEY PERSONNEL AND THE FIRM .......................................................................... 4 Key Personnel Experience ......................................................................................................................................... 4 Firm Experience ....................................................................................................................................................... 7 Cost Proposal ........................................................................................................................................................ 11 Client References ................................................................................................................................................... 12
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 3
PARK CONSULTING GROUP
The Park Consulting Group, Inc. (PCG ) is pleased to submit this proposal to provide Permitting System Implementation Services for the City of Rialto’s (“City”) Tyler Tech Enterprise Permitting System. We thank you for the opportunity to share our qualifications to provide support to assist staff in business process configurations and guide staff on Tyler Tech implementation methodology. PCG is the leading provider of Tyler Technologies Permitting System consulting services to municipalities and has a proven track record of serving similar cities to Rialto, working with a broad range of leaders, staff, and constituents at over 4 0+ cities and counties to implement, enhance and support their Permitting System implementation projects . The proposed team has extensive experience working with Community Development, Building, Planning, and IT project teams for their projects and support needs. The team is ready to share lessons learned from recent and similar municipal client projects so that the City is best prepared to achieve the desired results from its system.
PARK CONSULTING GROUP SERVICES
PROJECT
ADVISORY &
PROJECT
MANAGEMENT
• Project Management
• Leadership Updates
• Regular check-ins and status meetings (weekly / bi-weekly, ad-hoc) • Support Request Tracking and Reporting
TYLER TECH
VENDOR
MANAGEMENT
• Tyler Tech Agreement and SOW Review
• Investment Summary and Invoice Review
• Implementation Services Management
• Sharepoint Site Tracking and Updates
• Tyler Tech Support Ticket Request Submissions
BEST PRACTICE
ADVISORY
• Sharing Client Lessons Learned and known best practices • Sharing Client Solution Options from other California cities • GIS Environment Setup and Management
TYLER TECH EPL
BUSINESS
ANALYSIS,
CONFIGURATION
& DEVELOPMENT
• Requirements and specifications gathering
• Configuration and functionality design and implementation • Annual fee schedule updates
• Reports and forms development (Crystal Reports and SSRS) • Demonstration of new and existing functionality
TYLER TECH EPL
CONFIGURATION
EXAMPLES
• Civic Access / Decision Engine / eReviews
• Record Types/ Workclass Configuration
• Custom Fields
• Workflows
• Automations (IOs & IAAs) / Georules
• Tyler Hub/ User Setup
• Fee Setup and Conditioning
• Code Updates
• Inspections/ iG Mobile Apps
• New and Existing Report Development
CUT OVER AND
GO-LIVE
SUPPORT
SERVICES
• Support the City when working with staff and vendors for the go-live cutover • Support the City with requested fixes to configuration and systems issues • Attend support meetings as needed
• Provide onsite support as needed (with travel authorization)
The Park Consulting Group is thrilled to have the opportunity to work with the City of Rialto and we look forward to discussing the details of our experiences and our proposed services to the City.
Sincerely,
Glenn Park, President (Authorized Legal Representative) P: (626) 224-1656 | E: [email protected]
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 4
RELEVANT EXPERIENCE OF KEY PERSONNEL AND THE FIRM
Key Personnel Experience
Park Consulting Group is assigning the Key Personnel that have been working with the advisory, configuration, development and administration of the Tyler Tech Permitting S ystem for a minimum of 5+ years. Glenn Park will serve as the Principal Consultant and Project Advisor. Bryan Tung will serve as lead Tyler Tech Permitting Configuration Consultant and Jared Tan will serve as the Reports Developer to design, develop, and deploy reports and queries for the City of Rialto, as required.
GLENN PARK – SENIOR PROJECT MANAGER
Principal Consultant with 20 years of experience in leading programs and projects in technology strategy, system implementations, and vendor selections, for municipal and private sector clients. Glenn has partnered extensively with municipalities’ director s, project leaders, technical experts, and staff to implement Tyler Tech Permitting systems to enable Planning and Development Services, Engineering, Public Safety, and Constituent Services processes.
Expertise
● Project Advisory ● Land Management Systems ● Vendor Management ● Systems Implementation ● RFP/ Selection/ Contracting ● Tyler Tech EPL Configuration
Recent Tyler Tech Enterprise Permitting System Experience (Past 5 Years – 2019-2024)
• City of Palm Springs – Tyler Tech EPL Implementation Advisor • City of Chino Hills – Tyler Tech EPL Implementation Advisor • City of La Habra – Tyler Tech EPL Implementation Advisor • City of Thousand Oaks – Tyler Tech EPL Project Manager • City of Ventura – Tyler Tech EPL Implementation Advisor • City of Sunnyvale – Tyler Tech EPL Project Manager Advisor • City of Gilroy – Tyler Tech EPL Implementation Advisor • City of Rancho Cordova – Tyler Tech EPL Implementation Advisor • City of Tucson – Tyler Tech EPL Project Implementation Advisor • City of Des Moines – Tyler Tech EPL Project Implementation Advisor • City of Newport Beach – Tyler Tech EPL Implementation Advisor • City of Santa Ana – Tyler Tech EPL Prototype Implementation Project Manager • City of Temecula – Tyler Tech EPL Project Manager/ Business Analyst/ System Admin • City of Laguna Beach – Tyler Tech EPL Project Manager/ Business Analyst • City of Laguna Woods – Tyler Tech EPL Implementation Advisor • City of Burnaby, BC – Tyler Tech EPL Enhancements Advisor • County of Maui – Tyler Tech EPL Implementation Advisor
Education
Claremont Graduate University, MBA – Strategy
University of Washington, Bachelors – Finance
Training and Certifications
Tyler Tech EPL Fundamentals Training
Tyler Tech EPL Administrator Training
Tyler Tech EPL Configuration Training
Project Management Institute (PMI) Member
PROSCI Change Management Certification
CompTIA Project+ Certification
ITIL Foundation Certification
GLENN PARK PRINCIPAL CONSULTANT/ PROJECT ADVISOR
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 5
GLENN PARK – SENIOR PROJECT MANAGER
Senior Tyler Tech Permitting System Configuration Consultant with first -hand experience in building and planning operations and processes. Bryan has extensively applied his experiences as an expert in Tyler Tech Permitting systems configuration and implementation. Bryan has partnered with Park Consulting Group’s municipal clients for project implementation, business analysis, configuration, and maintenance/ enhancements needs.
● Building & Planning Processes ● Tyler EPL System Implementation ● Requirements Gathering ● Functional Documentation ● Systems and Process Analysis ● Data Entry/Clean Up
Recent Tyler Tech Enterprise Permitting System Experience (Past 5 Years – 2019-2024)
• City of Palm Springs – Tyler Tech EPL Implementation Project Lead/ Business Analyst/ System Admin • City of Chino Hills - Tyler Tech EPL Implementation Project Lead/ Business Analyst • City of Thousand Oaks – Tyler Tech EPL Implementation Project Lead/ Business Analyst/ System Admin • City of Ventura – Tyler Tech EPL Implementation Lead Functional Analyst • City of Simi Valley – Tyler Tech EPL Implementation Lead Functional Analyst/ System Admin • City of Sunnyvale – Tyler Tech EPL Implementation Project Lead/ Business Analyst/ System Admin • City of Rancho Cordova – Tyler Tech EPL Implementation Project Lead/ Business Analyst • City of Gilroy – Tyler Tech EPL Implementation Project Lead/ Business Analyst/ System Admin • City of Tucson – Tyler Tech EPL Configuration and Implementation Lead/ Business Analyst • City of Laguna Niguel – Tyler Tech EPL Permitting Implementation Consultant/ Business Analyst • City of Westminster – Tyler Tech EPL Implementation Project Lead/ Business Analyst/ System Admin • City of Fullerton – Tyler Tech EPL Implementation Business Analyst • City of Santa Ana – Tyler Tech EPL Prototype Lead Consultant • City of Laguna Beach – Tyler Tech EPL Business Analyst • County of Maui – Tyler Tech EPL Implementation Functional Analyst • City of Temecula – Tyler Tech EPL System Data Analyst • City of Lake Forest – Tyler Tech EPL Fees Updates Consultant/ System User (Planning Intern)
Education
University of California Irvine, Master of Urban and Regional Planning University of California Irvine, Bachelors in Social Ecology Licenses and Certifications
Project Management Institute (PMI) Member
Tyler Tech EPL Fundamentals Training
Tyler Tech EPL Administrator Training
Tyler Tech EPL Configuration Training
BRYAN TUNG SENIOR CONFIGURATION CONSULTANT
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 6
GLENN PARK – SENIOR PROJECT MANAGER
Report developer and database consultant partnering extensively with Park Consulting Group’s clients in designing, developing, deploying, and enhancing form templates, statistical reports, and store procedures/ query/ extracts in SQL, Crystal Reports, and SSRS.
● Crystal Reports Design ● Tyler EPL System Implementation ● Requirements Gathering ● SQL Query Development ● SSRS Reports Design ● Data and Query Analysis ● Functional Documentation ● Data Extracts and Queries ● Data Entry/Clean Up
Recent Tyler Tech Enterprise Permitting System Experience (Past 5 Years – 2019-2024)
Over 200+ Tyler Tech EPL Forms & Reports Developed or Enhanced • City of Palm Springs - Reports Design and Developer/ Extract Developer/ Query Developer • City of Chino Hills - Reports Design and Developer/ Extract Developer/ Query Developer • City of Ventura - Reports Design and Developer/ Extract Developer/ Query Developer • City of Simi Valley - Reports Design and Developer/ Extract Developer/ Query Developer • City of Thousand Oaks - Reports Design and Developer/ Extract Developer/ Query Developer • City of Sunnyvale - Reports Design and Developer/ Extract Developer/ Query Developer • City of Gilroy - Reports Design and Developer/ Extract Developer/ Query Developer • City of Rancho Cordova – Reports Design and Developer / Query Developer • City of Laguna Niguel - Reports Design and Developer/ Extract Developer/ Query Developer • County of Hawaii - Reports Design and Developer/ Extract Developer/ Query Developer • County of Athens-Clark – Data Conversion Lead
• City of Costa Mesa – Reports Design and Developer/ Extract Developer/ Query Developer • City of Tucson – Reports Design and Developer/ Extract Developer/ Query Developer • County of Maui – Reports Design and Developer/ Extract Developer/ Query Developer • City of Laguna Woods – Reports Design and Developer/ Extract Developer/ Query Developer • City of Lake Forest – Reports Design and Developer/ Extract Developer/ Query Developer • City of Westminster – Reports Design
Education,
University of California Los Angeles, Bachelors in Engineering
Licenses and Certifications
Microsoft SQL Server Database Programming Certificate – Univ. of California Irvine Tyler Tech EPL Fundamentals Training
Tyler Tech EPL Configuration Training
JARED TAN SENIOR REPORT DEVELOPER/ DATABASE CONSULTANT City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 7
Firm Experience
Park Consulting Group is focused in serving government clients for their Tyler Tech EPL system implementation and enhancement projects . Our team has worked with the Tyler Tech EPL system since 2013 across HTML5 (v2020-24), Enterprise (Silverlight), and Desktop versions . PCG is a leading consulting firm in providing City Client-side project services for Tyler Tech EPL permitting, planning, fire, engineering, and code enforcement system needs. Park Consulting Group’s Tyler Tech EPL client experiences with recent release (version 202 1 or later), serving over 40+ Tyler Tech EPL clients in the past 5 years for their implementations and enhancements (listed below):
AGENCY SYSTEM SERVICES DATES WORK
PERFORMED
PALM SPRINGS, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Tyler Tech EPL Configuration
- Report Development
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Tyler Tech EPL Upgrades
2022 - 2024
(Go-Live May 2023)
CHINO HILLS, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Business Analysis
- Tyler Tech EPL Configuration
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Report Development
2023 – Present
(Go-Live April 2024)
RANCHO CORDOVA, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Business Analysis
- Tyler Tech EPL Configuration
- Report Development
- Post-Go-Live Enhancements
- Integrations/ Extracts
- Tyler Tech EPL Upgrades
2020 – Present
(Go-Live Aug 2021)
THOUSAND OAKS, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Business Analysis
- Tyler Tech EPL Configuration
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Integration / Extracts
- Report Development
- Post-Go-Live Enhancements
- Tyler Tech EPL Upgrades
2021 – Present
(Go-Live Nov 2022)
VENTURA, CA TYLER TECH - LMS Contract Negotiation 2017 – Present (Go-Live July 2021)
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 8
AGENCY SYSTEM SERVICES DATES WORK
PERFORMED
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Business Analysis
- Tyler Tech EPL Configuration
- Tyler Tech EPL Upgrades
- Data Conversion Planning
SUNNYVALE, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Business Analysis
- Tyler Tech EPL Configuration
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Integration / Extracts
- Report Development
- Post-Go-Live Enhancements
- Tyler Tech EPL Upgrades
2021 – Present
(Go-Live Oct 2022)
GILROY, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Tyler Tech EPL Configuration
- Report Development
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Tyler Tech EPL Upgrades
2021 - Present
(Go-Live June 2023)
LAGUNA BEACH, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- LMS Procurement
- LMS Contract Negotiation
- Project Advisory
- Project Management
- Tyler Tech EPL Configuration
- Report Development
- Tyler Tech EPL Upgrades
- Post-Go-Live Enhancements
2022 – Present
2018 – 2019
(Post-Go-Live Support)
LAGUNA WOODS, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Project Management
- Tyler Tech EPL Configuration
- Validation Testing/ UAT
- End User Training Planning
- Report Development
- Go-Live Support
- Post-Go-Live Enhancements
- Tyler Tech EPL Upgrades
2019 – Present
(Go-Live Nov 2019)
LA HABRA, CA TYLER TECH
- Project Advisory
- Project Management
- Tyler Tech EPL Configuration
2023 - Present
(Go-Live March 2024)
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 9
AGENCY SYSTEM SERVICES DATES WORK
PERFORMED
ENTERPRISE
PERMITTING &
LICENSING
- Report Development
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Tyler Tech EPL Upgrades
LAGUNA NIGUEL, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
2022 - Present
(Go-Live Mar 2024)
TEMECULA, CA
Tyler Excellence Award
Winner for EPL 2021
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Business Analysis
- Tyler Tech EPL Configuration
- Tyler Tech EPL Upgrades
- Post-Go-Live Enhancements
- Report Development
2016 – Present
(Post-Go-Live Support)
TUSTIN, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Tyler Tech EPL Configuration
- Civic Access Deployment
- eReviews Deployment
- Report Development
2021 – Present
(Post Go-Live Support)
MAMMOTH COMMUNITY
WATER DISTRICT, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Tyler Tech EPL Configuration
- Report Development
2022 – Present
(Post Go-Live Support)
SAN JACINTO, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Tyler Tech EPL Configuration
- Report Development
2023 – Present
(Post Go-Live Support)
TUCSON, AZ
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Business Analysis
- Tyler Tech EPL Configuration
- Validation Testing/ UAT
- End User Training Planning
- Data Conversion Planning
- Integration / Extracts
- Report Development
- Post-Go-Live Enhancements
- Tyler Tech EPL Upgrades
2020 – Present
(Go-Live Oct 2022)
BURNABY, BC (Canada)
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Civic Access Online
Permitting and Inspection
Requests
- Validation Testing/ UAT
- Tyler Tech EPL Upgrade
2022 – Present
(Post Go-Live Support)
DES MOINES, IA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
- Post-Go-Live Enhancements
2022 – Present
(Post Go-Live Support)
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 10
AGENCY SYSTEM SERVICES DATES WORK
PERFORMED
HAWAII COUNTY, HI
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
- Post-Go-Live Enhancements
2021 – Present
(Post Go-Live Support)
MAUI COUNTY, HI
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory
- Report Development
- GIS Advisory/ Planning
- GIS Implementation
- Post-Go-Live Enhancements
- Tyler Tech EPL Upgrades
2020 – Present
(Go-Live April 2022)
PLEASANT HILL, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Project Advisory 2023 – 2023
(Go-Live April 2023)
NEWPORT BEACH, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- LMS Contract Negotiation
- Project Advisory
- Project Management
- Business Analysis
- Tyler Tech EPL Upgrades
2018 –2022
(Go-Live July 2022)
RANCHO MIRAGE, CA
TYLER TECH
ENTERPRISE
PERMITTING &
LICENSING
- Tyler Tech EPL Configuration
- Report Development
2021 – 2023
(Post Go-Live Support)
City of Rialto – Proposal - Permitting System Implementation Services Park Consulting Group 11
Cost Proposal
• Duration of Services: 15 Months; October 2024 – December 2025
• Services: PCG’s services are billed on a fixed monthly basis based on the key project deliverables of the project. Scope is based on latest project plan and timeline presented with a Phase 1 Go-Live date in early June 2025 and a Phase 2 Go-Live Date in November/ December 2025.
• Total Not to Excee d: $625,350 – For Phase 2, t he City may reevaluate ownership and responsibilities of the Phase 2 Scope and Implementation Tasks.
PHASE 1 – 9 Months:
Project Phase 1 Months
Per
Month Total
Build & Configuration 6 $29,900 $179,500
User Acceptance Testing (UAT) 2 $24,600 $49,200
Support through Training and Go-Live Prep 1 $24,600 $24,600 Go-Live Support (4 days onsite with 3 Consultants) $29,500 Post-Go-Live Support (3 weeks remote through June 2025) $20,000 Report Development (25 Forms/ Reports @ $2,400 / report) $60,000 Travel Expenses (20 days @ $500 per day per consultant) $10,000 Total $372,700
PHASE 2 – 6 Months (OPTIONAL):
Project Phase 2 Months
Per
Month Total
Phase 1 – Post Go-Live Support 6 $4,000 $24,000
Assess & Define 1 $29,900 $29,900
Build & Configuration 3 $29,900 $89,700
User Acceptance Testing (UAT) 1 $24,600 $24,600
Support through Training and Go-Live Prep 1 $24,600 $24,600 Go-Live Support (2 days onsite with 3 Consultants) $9,850 Post-Go-Live Support (3 weeks remote through December 2025) $20,000 Report Development (10 Forms/ Reports @ $2,400 / report) $24,000 Travel Expenses (12 days @ $500 per day per consultant) $6,000 Total $252,650
• Travel Expenses - PCG should have the full ability to deliver services remotely with minimal on -site visits. When requested, City will approve onsite travel, and onsite travel expenses will be billed at $500 per day per consultant (not including consultant hourly rates).
City of Rialto – Proposal – Permitting System Implementation Services Park Consulting Group CONFIDENTIAL 12
Client References
AGENCY/ PROJECT CONTACT SERVICES/ ROLES PROVIDED
CHINO HILLS, CA
Tyler Tech EPL System
Implementation & Enhancements
Jul 2023 – Present
Matt Jester
IT Manager
[email protected]
(909) 364-2643
- Project Advisory
- Tyler Tech EPL Configuration
- CSS / Decision Engine / eReviews
- Validation Testing/ UAT
- Data Conversion Planning
- Report Development
PALM SPRINGS, CA
Tyler Tech EPL System
Implementation & Enhancements
July 2022 – Present
Jason Underwood
Assistant Director of IT
[email protected]
(760) 322-8394
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
- Validation Testing/ UAT
- Data Conversion Planning
- Tyler Tech EPL Version Upgrades
RANCHO CORDOVA, CA
Tyler Tech EPL System
Implementation & Enhancements
Feb 2021 – Present
Jessica Crone
Mgmt Analyst (Tyler Tech EPL
Admin)
[email protected]
(916) 851-8775
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
- Validation Testing/ UAT
- Data Conversion Planning
- Tyler Tech EPL Version Upgrades
- Post-Go-Live Configuration
Enhancements
THOUSAND OAKS, CA
Tyler Tech EPL System
Implementation & Enhancements
Nov 2022 – Present
Eddie Hughes
IT Manager
[email protected]
(805) 449-2231
- Project Advisory
- Tyler Tech EPL Configuration
- Report Development
- Validation Testing/ UAT
- Data Conversion Planning
- Tyler Tech EPL Version Upgrades
- Post-Go-Live Configuration
Enhancements
-