Agenda packet — Water Subcommittee, January 30, 2025

Thursday, January 30, 2025
City of Rialto
Council Chambers
150 S. Palm Ave.

Rialto, CA 92376
Rialto City Hall, Council Chambers, 150 S. Palm Ave. Rialto CA 92376 Water Subcommittee
Mayor Joe Baca
Mayor Pro Tem Ed Scott
Regular Meeting - Final
RESCHEDULED FROM JANUARY 29, 2025 - 10:00 A.M.

Water Subcommittee Meeting
The City Council creates Subcommittees as needed to accomplish the work of the Council .

Subcommittees are categorized as either, Standing or Ad Hoc. Subcommittees do not replace the work or decision -making process of the City Council as a whole and are used to provide feedback to staff .

Subcommittees enable City staff to obtain early feedback from representative members of the City Council on issues affecting public policy prior to their presentation, as necessary, to the full City Council.

Any discussion or feedback expressed or received at a Subcommittee meeting should not be construed or understood to be a decision by or for the City Council. Further, any feedback the Subcommittee may make to the City Council is based on information possessed by the Subcommittee at the time the feedback is made and may be revised or amended upon receipt by the Subcommittee of additional or newer information.
1 January 30, 2025Water Subcommittee Regular Meeting - Final HOW TO REVIEW THE AGENDA. ALL AGENDAS ARE POSTED IN THE CITY HALL ADMINISTRATION BUILDING (150 SOUTH PALM AVENUE, RIALTO) AT LEAST 72 HOURS IN ADVANCE OF THE MEETING. ALL WRITINGS THAT RELATE

TO AN OPEN SESSION AGENDA ITEM AT A REGULAR SUBCOMMITTEE MEETING DISTRIBUTED TO ALL OF THE SUBCOMMITTEE WILL BE MADE AVAILABLE AT THE SAME TIME BUT AT LEAST 72 HOURS BEFORE A REGULAR MEETING, FOR PUBLIC INSPECTION ON THE CITY ’S WEBSITE AT www .yourrialto.com AND IN THE OFFICE OF THE CITY CLERK LOCATED AT 290 WEST RIALTO AVENUE, RIALTO, CALIFORNIA (909-820-2519) FROM 7:00 A.M. TO 6:00 P.M., MONDAY THROUGH THURSDAY. ANY PERSON HAVING A QUESTION CONCERNING ANY AGENDA ITEM MAY CALL ADMINISTRATION /UTILITIES DIVISION AT (909-820-2689) TO MAKE INQUIRY CONCERNING THE NATURE OF THE ITEM DESCRIBED ON THE AGENDA.

ITEMS ADDED TO THE AGENDA. CONSISTENT WITH THE RALPH M. BROWN ACT, ADDITIONAL ITEMS MAY BE

ADDED TO THE AGENDA AND ACTED UPON BY THE SUBCOMMITTEE ONLY IF IT IS CONSIDERED TO BE A “SUBSEQUENT NEED” OR “EMERGENCY” ITEM AND IS ADDED BY A MAJORITY VOTE. MATTERS RAISED UNDER ORAL COMMUNICATIONS MAY NOT BE ACTED UPON AT THAT MEETING OTHER THAN AS PROVIDED ABOVE.

NEED ADA ASSISTANCE? IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, IF YOU NEED SPECIAL ASSISTANCE TO PARTICIPATE IN THIS MEETING, PLEASE CONTACT THE PUBLIC WORKS DIRECTOR AT (909) 421-7279. NOTIFICATION 48 HOURS PRIOR TO THE MEETING WILL ENABLE THE CITY TO MAKE REASONABLE ARRANGEMENTS TO ENSURE ACCESSIBILITY TO THIS MEETING (28 CAR 35.102-35.104 ADA Title II).

HOW TO ATTEND THE MEETING.

Members of the public may attend the meeting in person.

HOW TO MAKE A PUBLIC COMMENT.
(1) Appear at the meeting and speak during the public comment period. There is a 5-minute time limit. (2) You may submit a public comment in writing to the Rialto Utility Authority by email at [email protected].

CLOSED SESSION:

Call to Order By:

ROLL CALL
City Attorney's Report on Closed Session
OPEN SESSION:

ORAL COMMUNICATIONS/PUBLIC COMMENTS
Water Subcommittee to consider removing or continuing any items on the agenda

CONSENT CALENDAR
WS-25-0066 Staff request that the Water Subcommittee receive an update that the Clean Water State Revolving Fund Septic to Sewer Planning Application is in the comprehensive fundable list for FY 2025/2026 for grant funding . (RECEIVE AND FILE)
CWSRF Septic to Sewer Planning Map.pdfAttachments:

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2 January 30, 2025Water Subcommittee Regular Meeting - Final

APPROVAL OF MINUTES
WS-25-0068 Minutes from the October 24, 2024 Meeting
Minutes from the October 24, 2024 meeting.pdfAttachments:

PRESENTATIONS

REPORTS/DISCUSSION ITEMS
WS-25-0061 Staff requests that the Water Subcommittee receive verbal comments as requested by property owner of 1071 W. Cheshire St. regarding sewer service fee reimbursement. (ACTION)
Location MapAttachments:

WS-25-0064 Staff request that the Water Subcommittee provide feedback on the utility system fire preparedness. (ACTION)
WS-25-0063 Staff request that the Water Subcommittee provide feedback on the Automatic Meter Infrastructure Project Update. (ACTION) WS-25-0065 Staff request that the Water Subcommittee provide feedback on the update of the June Hayes and Deborah Robertson Habitat Nature Center California Environmental Quality Act (CEQA) process. (ACTION)

WATER SUBCOMMITTEE

CITY ATTORNEY

UTILITY MANAGER
WS-25-0067 Utility Director Update.

DISCUSSION ITEMS
Veolia’s Monthly Operations Report (MOR)
RWS/Veolia Monthly Operations Report: Reporting Period_September 2024_NOVEMBER REPORT.pdf RWS/Veolia Monthly Operations Report: Reporting Period_October 2024_DECEMBER REPORT.pdf RWS/Veolia Monthly Operations Report: Reporting Period_November 2024_JANUARY REPORT.pdf Attachments:

CITY MANAGER

UPCOMING MEETING/FUTURE DISCUSSION ITEMS

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3 January 30, 2025Water Subcommittee Regular Meeting - Final

ADJOURNMENT

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4 City of Rialto
Legislation Text
File #: WS-25-0066, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff request that the Water Subcommittee receive an update that the Clean Water State Revolving Fund Septic to Sewer Planning Application is in the comprehensive fundable list for FY 2025/2026 for grant funding. (RECEIVE AND FILE)

RECOMMENDATION
Staff recommends that the Water Subcommittee receive and file an update that the Clean Water State Revolving Fund Septic to Sewer Planning Application is in the comprehensive fundable list for FY 2025/2026 for grant funding

BACKGROUND
On November 14, 2023, the City of Rialto (City)/Rialto Utility Authority (RUA) Board adopted City Council Resolution No. 8165 and Rialto Utility Authority Board Resolution No. 08-24, which authorized the submission of a grant application to the State Water Resources Control Board (SWRCB) for the Septic-to-Sewer Disadvantaged Communities Project Grant.

Administered by the Office of Sustainable Water Solutions in the Division of Financial Assistance of the SWRCB, the Wastewater Planning Application provided wastewater systems and communities with the opportunity to apply for funding through the Clean Water State Revolving Fund (CWSRF) Program. The City/RUA's cost share would be 0% for planning projects because the project serves 100% disadvantaged or severely disadvantaged communities.

Following City Council/Rialto Utility Authority Board authorization, the City/RUA submitted a grant application to the CWSRF for $370,000 to fund a detailed analysis of the feasibility of transitioning approximately 229 residential properties located in disadvantaged portions of the city from septic systems to Rialto's sewer system. The feasibility study and preliminary design involved research, data collection, and analysis to confirm septic properties and evaluate the technical, economic, and environmental aspects of connecting to Rialto's sewer system. The preliminary design proposed in the project’s scope of work included up to approximately 60% design completion.

Additionally, Rialto intends to engage in community outreach to facilitate the project's success, confirm the locations of septic systems, and determine the best approach for extending the sewer collection system to serve specific areas currently reliant on septic tanks.

ANALYSIS/DISCUSSION
In late November 2024, staff was notified that the City/RUA’sapplication for the Septic to Sewer City of Rialto Printed on 1/23/2025Page 1 of 3
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In late November 2024, staff was notified that the City/RUA’sapplication for the Septic to Sewer Planning Application is in the comprehensive fundable list for FY 2025/2026 for grant funding.

The Project will evaluate the feasibility of constructing new sewer lines within the public street right-of -way, making connections between the new sewer line and individual parcels, and decommissioning the existing septic tanks.

The Project is needed because: 1) Failing septic systems are a potential source of increased pollution to water resources; 2) Failing septic systems often do not fully treat waste, which can then migrate to a nearby stream, lake, or shallow drinking water well; and 3) In extreme cases, failed drain systems can result in overflows or untreated waste in yards, creating significant health hazards.

The proposed Project areas are served by individual onsite systems (i.e., septic systems) for the treatment and disposal of sanitary waste. Many of the onsite systems are old, non-conforming with respect to current standards, and are a source of potential public health and water quality concerns due to their proximity to Rialto’s primary groundwater source/supply.

The Project is the first phase of a proposed overall Septic-to-Sewer Program. The Project includes five (5) areas that serve Disadvantaged or Severely Disadvantaged Communities (out of a total of 16 areas in the overall City of Rialto Septic-to-Sewer Program):
• #9 Shamrock
• #11 Maple Misc.
• #13 Bloomington Ave. North of Randall
• #14 Bloomington Ave. South of Randall
• #15 Pomona/Iris
Based on what we learn from this planning process, we can expand our efforts to other areas of the City.

ATTACHMENT 1 presents an illustration of the five (5) project areas that combine to make up the Project Area.

ENVIRONMENTAL IMPACT
The requested action is not a “Project”as defined by the California Environmental Quality Act (CEQA). Pursuant to Section 15378(a), a Project means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. According to Section 15378(b), a Project does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:

Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.

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LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.

FINANCIAL IMPACT
Operating Budget Impact
There is no impact on the operational budget with this action.

Capital Improvement Budget Impact
The Septic-to-Sewer Disadvantaged Communities Project cost for planning is $370,000, which would all be reimbursable grant funded.

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City of Rialto
Legislation Text
File #: WS-25-0068, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Nicole Hemmans, Senior Administrative Analyst
Minutes from the October 24, 2024 Meeting
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CITY OF RIALTO

REGULAR MEETING OF THE WATER SUBCOMMITTEE
October 23, 2024 - 10:00 A.M.

MINUTES

The Regular meeting of the Water Subcommittee of the City of Rialto was held in the Civic Center Council Chambers located at 150 S. Palm Avenue, Rialto, California 92376, on Wednesday, October 23, 2024.

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CALL TO ORDER Call to order at 10:01 A.M.

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ROLL CALL Senior Administrative Analyst Nicole Hemmans took the roll call.

Subcommittee Members / City Staff:

Mayor Deborah Robertson
Council Member Ed Scott
G. Michael Milhiser, Interim City Manager
Tim Sullivan, Public Works Director
John Rossi, Interim Utilities DIrector
Robert Messinger, Deputy City Attorney
Toyasha Sebbag, Assistant to the City Manager
Nicole Hemmans, Senior Administrative Analyst

Additional Attendees:

Steve Dopudja, DWC Consultant
Peter Luchetti, RWS/Table Rock
Rolf Ohlemutz, RWS/Veolia
Samantha Ferguson, BMLA Design Consultant

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CLOSED SESSION ♦ None

PUBLIC COMMENTS Public comment received on October 23, 2024:

♦ None

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APPROVAL OF MINUTES

Approval of the Minutes of the August 28, 2024, and September 11, 2024, Meetings.

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♦ Rolf Ohlemutz added to the minutes of the September 11, 2024, meeting:

Tab Item WS-24-1690
The payroll hours for the Automatic Meter Infrastructure (AMI) project that Rialto Water Services (RWS) provided were an estimate and not an official document.

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NEW BUSINESS ITEMS

WS-24-1785 – Request for Feedback
on the California Growing Water
Smart Grant Update.
(ACTION)

Staff requested that the Water Subcommittee provide feedback on the California Growing Water Smart Conceptual Landscape Design update for the Plant Median Palette.
(ACTION)

Questions & Comments
♦ Councilmember Scott asked how wide the median has to be to accomplish the design pallet being displayed ; the medians on Riverside are narrow.

o Ms. Ferguson advised that the displayed pallets are intended to show design only and displayed design pallets for medians on narrow and wide streets.

♦ Councilmember Scott inquired whether a citywide survey had been conducted.

o Ms. Sebbag advised that a citywide survey was not
conducted, but one was taken during the Pet -a-Palooza
event. The survey was also posted on the City’s website for an entire week.

♦ Councilmember Scott asked how the residents were informed the survey was available on the website.

o Ms. Sebbag advised that it was a short turnaround, so the survey didn’t go out to the entire city. The survey was available to everyone who visited the city website for a week.

♦ Councilmember Scott made it known that more people live in the community than there are people who attend Pet-a-Palooza.

♦ Councilmember Scott asked if staff knew why the Mediterranean Design (Design Option 3) was the least favorable.

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o Ms. Sebbag advised that staff only has an explanation of why the most desired design was selected but do not have an explanation as to why the Mediterranean design was the
least favorable.

♦ Mayor Robertson inquired whether the landscape designs could exist without an irrigation system.

o Ms. Ferguson advised that they would not.

♦ Mayor Robertson advised that the medians do not have irrigation, and we do not plan to install irrigation.

o Ms. Ferguson advised that an irrigation system will need to be installed if the city wants to improve the medians.

♦ Mayor Robertson stated that the objective of what we are trying to accomplish is figuring out what can go into any of the medians and sustain itself once it is established. Instead, pallets that require irrigation are displayed.

o Ms. Ferguson confirmed that the typical conservation plants do require water; however, they require the least amount of water compared to other plants.

♦ Mr. Sullivan, Public Works director, stated that the original estimate of approx. $ 1,500,000 for irrigation at 6 of the medians has been updated to cost approximately $750,000.

♦ Mayor Robertson stated that the project Mr. Sullivan is referring to was decided to not move forward due to the impact of the cuts in the roads.

♦ Councilmember Scott stated there was a misunderstanding of the council's direction. His understanding of the project was to bring consistency in design among the medians throughout the city because the current design pallet does not have consistency, and most other cities do.

♦ Councilmember Scott asked which of the 3 designs follow through with the grant?

o Mr. Sullivan confirms that designs # 1 and #3 conform to the grant requirements.

♦ Councilmember Scotts feedback on overall preference of pallets is to go with design #3.

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♦ Mayor Robertson advised she would not provide feedback until it is confirmed that at least 10% of the surveys c ame from residents on Baseline Blvd.

♦ Mr. Milhiser asked if there is an appetite within the budget to fix the irrigation issue on Baseline.

o Councilmember Scott said that we have to fix Baseline, so the answer is yes, but it has to involve the community.

o Mr. Dopudja suggested citywide exposure of the survey to get the entire community involved.

♦ The feedback from the Water Subcommittee was to promote the survey to the entire community and return in January.

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WS-24-1784 –Request Feedback on
Proposed Revisions to the Rialto
Municipal Code § 11.04.145
Moratorium
on Trench Cuts in
Newly Paved Streets. (ACTION)

Staff request that the Water Subcommittee provide feedback on Proposed Revisions to the Rialto Municipal Code § 11.04.145 Moratorium on Trench Cuts in Newly Paved Streets. (ACTION)

Questions & Comments –
♦ Mayor Robertson asked how many times a scenario has occurred where the moratorium is an issue to our residents and contract vendors.

o Councilmember Scott advised he knows of 4 residential scenarios.

o Mr. Sullivan is aware of 1 single-family residence.

♦ The Water Subcommittee's feedback was in support of proposed revisions to the Rialto Municipal Code § 11.04.145 Moratorium on Trench Cuts in Newly Paved Streets.

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WS-24-1786 – Request for
Feedback on the Rialto Habitat
Nature Center.
(ACTION)

Staff request that the Water Subcommittee provide feedback on the Rialto Habitat Nature Center (RHNC) Community Building. (ACTION)

Questions & Comments
♦ Mayor Robertson asked what department will be handling the maintenance of the RHNC?
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o Mr. Dopudja advised it wo uld be the Community &
Recreation department overseeing the maintenance.

♦ Mayor Robertson asked what kind of water fountains will be on the facility.

o Mr. Dopudja advised that it would be consistent will all the Rialto Parks and Recreation Facilities.

♦ Peter Luchetti requested that Veolia receive an update on the RHNC project in relation to the Wastewater Treatment Plant operation.

♦ The Water Subcommittee’s feedback was for the City and Veolia/RWS meet to review the RHNC project entirely.

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WS-24-1787 – Request for
Feedback on the Memorandum of
Understanding with San
Bernardino Valley Municipal
Water District, San Bernardino
County, and San Bernardino
County Flood Control District
regarding the Cactus Basin
Recharge. (ACTION)
John Rossi requested that the Water Subcommittee provide feedback on the Memorandum of Understanding with San Bernardino Valley Municipal Water District (SBVMWD), San Bernardino County, and San Bernardino County Flood Control District regarding the Cactus Basin Recharge. (ACTION)

Questions & Comments
♦ Councilmember Scott asked Mr. Rossi if he’s read the
Memorandum of Understanding ( MOU) and does it addres s rainfall and surface water?

o Mr. Rossi indicated that he has read the MOU, but it
does not address issues of rainfall and surface
water. Instead, it is simply an agreement to initiate
an MOU to start the discussions of addressing the
Cactus Basin Recharge.

o Councilmember Scotts' concern is that he doesn’t see SBVMWD addressing rainfall and surface water.

o Mr. Rossi advised he will address Councilmember
Scott's concern with the SBVMWD.

o The Water Subcommittee’s feedback was to provide a memo presenting the statistics of the Cactus Basin Recharge, which Mr.

Dopudja advised he would provide.

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WS-24-1788 – Request for
Feedback on the Operation of City
Well 2. (ACTION)
Staff request that the Water Subcommittee provide feedback on The operation of City Well 2. (ACTION)

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Questions & Comments
♦ Mr. Dopudja explained that the elevated level of arsenic was a result of a sample being taken too soon after the well began production, which led to a higher reading. Over time, as the well continued to operate, the arsenic levels decreased to an average of approximately

6.5 MCL, down from a one- time elevated measurement of 9.7 MCL recorded in March 2023.

♦ Mr. Dopudja advised that Soto Resources is actively looking for grants for City Well 2.

♦ Councilmember Scott asked if we’ve communicated with Congressman Agular about the importance of City Well 2.

o Staff advised that they will bring the City Well 2 project to the attention of our lobbyists.

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WS-24-1789 – Request for
Feedback on the Advanced
Metering Infrastructure (AMI)
Project Bidding Issues. (ACTION)
Staff request that the Water Subcommittee provide feedback on Advanced Metering Infrastructure (AMI) Project Bidding Issues. (ACTION)

Staff recommends that the Water Subcommittee provide feedback on RWS-Veolia Recommendation and Approaches 1 and 2 pertaining to the Project Bid:

1. RWS-Veolia Recommendation: Award a contract to USG Water for a total amount of $8,730,796.75.

2. RUA Approach 1: Direct RWS-Veolia to prepare a Final Construction Work Authorization (FCWA) with USG and award a contract to USG for a total amount of $7,734,339.

3. RUA Approach 2: RWS-Veolia’s bidding preparation for the AMI project does not appear to have met prudent industry standards.

Their approach has made it challenging for direct comparison of all three vendors. After staff discussion with the City/RUA legal counsel, this could pose grant compliance challenges. Provide feedback that staff negotiate a City/RUA-initiated project with Aqua-Metrics who appeared to be the original lowest and responsive bidder.

4. Provide alternative feedback.

Questions & Comments
♦ The Water Subcommittee’s feedback was for City staff and RWS/Veolia to further this discussion in a separate meeting and 15 7

work together to agree for this item to be presented at the next City Council meeting.

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WS-24-1792 – Request for
Feedback on the Lead Copper Rule
Regulation (LCRR) and Lead Service
Line (LSL) Inventory Update. (ACTION)
Staff request that the Water Subcommittee provide feedback on on the Lead Copper Rule Regulation (LCRR) and Lead Service Line (LSL) Inventory Update. (ACTION)

Questions & Comments
♦ Councilmember Scott requested the number of homes with unknown service lines on the customer side.

o Mrs. Hemmans advised that the number of unknown
customer service lines that are 10,157.

♦ Councilmember Scott asked how much the cost of test kits to residents will be and what budget would fund it.

o Mr. Rossi advised it would cost approximately $60 per test kit and be funded from the City’s General Fund.

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WS-24-1794 – Utilities Director
Update. (ACTION)
Utilities Director Update provided by John Rossi.

Questions & Comments
♦ None

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UPCOMING MEETINGS/OTHER

DISCUSSION ITEMS
♦ Confirmed cancelation of the November 27, 2024, and December 25, 2024, meetings.

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ADJOURNMENT The meeting adjourned at 12:20 p.m.

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16 City of Rialto
Legislation Text
File #: WS-25-0061, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff requests that the Water Subcommittee receive verbal comments as requested by property owner of 1071 W. Cheshire St. regarding sewer service fee reimbursement. (ACTION)

RECOMMENDATION
Staff recommends that the Water Subcommittee receive verbal comments as requested by property owner of 1071 W. Cheshire St. regarding sewer service fee reimbursement.

BACKGROUND
In April 2024, Rialto Water Services (RWS) was notified by the property owner of 1071 W. Cheshire St., Rialto that it was on septic and should not be charged RUA’ssewer fee. As such, per Rialto Utility Authority (RUA) policy, RWS issued a check in May 2024 for $909.04, which included one year of charges ($806.04) and the deposit ($103.00) and ceased from assessing the property a monthly sewer fee.

ANALYSIS/DISCUSSION
The property owner is appealing the sewer fee credit and requesting that RUA issue a credit for all sewer fees paid since starting sewer service in March 2019 until she was no longer charged for sewer for a total amount of $4,236.36.

Per Rialto Resolution No. 6209, property owners are eligible for a credit of all prior sewer standby charges if they apply for a sewer connection permit within one year of a change in property ownership, with credits limited to one year of sewer fees. However, RUA no longer assesses sewer standby charges for properties currently on septic systems and is reevaluating its sewer standby fee structure. Instead, RUA's long-standing policy, which is consistent with Resolution No. 6209, credits properties that confirm they are on septic with up to one year of sewer fees.

Staff is requesting guidance from the Water Subcommittee on whether to grant a full credit for the sewer fees paid by the property owner, amounting to $4,236.36, for the period between March 2019 to the date charges ceased. Additionally, this street has been identified as a candidate for Santa Ana Water Project Authority (SAWPA) septic-to-sewer grant funding, and staff is investigating whether similar cases of septic property owners paying sewer fees exist elsewhere in the city.

ENVIRONMENTAL IMPACT
The requested action is not a “Project”as defined by the California Environmental Quality Act (CEQA). Pursuant to Section 15378(a), a Project means the whole of an action, which has a City of Rialto Printed on 1/23/2025Page 1 of 2
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17 File #: WS-25-0061, Version: 1, Agenda #:
(CEQA). Pursuant to Section 15378(a), a Project means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. According to Section 15378(b), a Project does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:

Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.

LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.

FINANCIAL IMPACT
Operating Budget Impact
Approving an additional fee credit of $4,236.36 for the property owner would reduce the Sewer Fund revenue by that amount.

Staff is investigating whether similar cases of septic property owners paying sewer fees exist elsewhere in the city and will bring back the analysis to the next Regular Water Subcommittee.

Capital Improvement Budget Impact
There is no impact on the capital improvement budget with this action.

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18 W Norwood St
W Cheshire St
N
C
hurch
Ave
W Norwood St
W Norwood St
W Cheshire St
W Casmalia St
N Vine Ave
W Galway St
W Cheshire St
W Arbeth St
Tibbot St
Ayala
D
r
W Casmalia St
N
Spruce
Ave
1071 W. Cheshire St.

Address Location
Esri Community Maps Contributors, County of San Bernardino, California State Parks, © OpenStreetMap, Microsoft, Esri, TomTom, Garmin, SafeGraph, GeoTechnologies, Inc, METI/NASA, USGS, Bureau of Land Management, EPA, NPS, US Census Bureau, USDA, USFWS
Site Address Points
Manholes
SewerLines
WFitting
Bend
WPressurizedMain
DistributionMain
Parcels
Zoning Aug 2011
Single Family Residential (R-1B)
Renaissance Specific Plan
Boundary
1/21/2025 0 0.04 0.080.02 mi
0 0.07 0.130.03 km
1:2,916
19 City of Rialto
Legislation Text
File #: WS-25-0064, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff request that the Water Subcommittee provide feedback on the utility system fire preparedness. (ACTION)

RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the utility system fire preparedness.

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20 City of Rialto
Legislation Text
File #: WS-25-0063, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff request that the Water Subcommittee provide feedback on the Automatic Meter Infrastructure Project Update. (ACTION)

RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the Automatic Meter Infrastructure Project Update.

BACKGROUND
On March 27, 2012, the City Council and Rialto Utility Authority (RUA) took several actions related to the approval of a Concession Agreement (CA) with Rialto Water Services, LP, (RWS), as operated by Veolia West Operating Services, Inc. (Veolia). This public-private partnership assigned the operation and maintenance of the City’swater and sewer/wastewater utilities to RWS. Pursuant to Article XII “WaterFacility Improvements and Capital Projects”of the CA, certain capital projects were identified by the CA for implementation by RWS. Alternatively, the CA laid out a process for City/RUA-initiated capital improvement projects.

ANALYSIS/DISCUSSION
The City of Rialto (City) and Rialto Utility Authority (RUA) have secured $8 million in grant funds to implement the Advanced Metering Infrastructure (AMI) Project: $6 million from the Department of Water Resources Urban Community Drought (DWR) Relief Grant and $2 million was secured from the U.S. Department of Interior, Bureau of Reclamation (USBR).

Staff requested an extension from the granting agencies. Those grant extensions were recently confirmed to November 1, 2026 for DWR and to December 31, 2026 for USBR.

RWS and City Utility staff worked throughout 2024 to procure bids for the AMI work. The following table details the bid amounts:

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NOTE: * Best And Final Offer (BFOA).

Staff is working with procurement and negotiating with the lowest responsive bidder, USG, to award the contract as a city-initiated project within the grant funding timeframe. Staff is also coordinating to utilize internal City resources to assist with inspections during construction. Additionally, staff is analyzing additional resources to be added for customer communications, traffic control, billing software updates, etc.

ENVIRONMENTAL IMPACT
Section 21084 of the California Public Resources Code requires Guidelines for the Implementation of the California Environmental Quality Act (CEQA). The Guidelines are required to include a list of classes of projects which have been determined not to have a significant effect on the environment and which are exempt from the provisions of CEQA. In response to that mandate, the Secretary for Resources identified classes of projects that do not have a significant effect on the environment and are declared categorically exempt from the requirement for the preparation of environmental documents. In accordance with Section 15301 “ExistingFacilities”,of the CEQA Guidelines, a Class 1 project consists of the operation, repair, maintenance, leasing, licensing, or minor alteration of existing public or private structures, facilities, mechanical equipment, or topographical features, involving negligible or no expansion of use beyond that existing at the time of the lead agency’s determination. The replacement of existing water meters is considered a Class 1 project and is categorically exempt from CEQA.

GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:

Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.

Approval of this action also complies with the City of Rialto General Plan Goal and Policy:

City of Rialto Printed on 1/23/2025Page 2 of 3
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22 File #: WS-25-0063, Version: 1, Agenda #:

Goal 3-6: Require that all developed areas within Rialto are adequately served with essential public services and infrastructure.

Policy 3-8.4: Advocate regular evaluation of the entire water supply and distribution system to ensure its continued adequacy, reliability, and safety.

LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.

FINANCIAL IMPACT
Operating Budget Impact
By implementing an AMI meter system, it is anticipated that there will be a reduction in Veolia’sfield service staff due to significantly reduced field visits. The exact reduction will be calculated during the 2024-2027 Labor Reset of the Concession Agreement for Water and Wastewater with Rialto Water Services.

Capital Improvement Budget Impact
The Project will be fully funded through $8 million in grant funds to implement the Advanced Metering Infrastructure (AMI): Department of Water Resources Urban Community Drought Relief Grant Funds for $6,000,000 and the U.S. Department of Interior, Bureau of Reclamation Grant Funds for $2,000,000.

The grants will go before the City Council for acceptance of the grant monies at the same time that the contract is awarded to a vendor for the AMI project.

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23 City of Rialto
Legislation Text
File #: WS-25-0065, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff request that the Water Subcommittee provide feedback on the update of the June Hayes and Deborah Robertson Habitat Nature Center California Environmental Quality Act (CEQA) process. (ACTION)

RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the update of the June Hayes and Deborah Robertson Habitat Nature Center California Environmental Quality Act (CEQA) process.

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24 City of Rialto
Legislation Text
File #: WS-25-0067, Version: 1, Agenda #:

For Water Subcommittee Meeting January 29, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
From: Nicole Hemmans, Senior Administrative Analyst
Utility Director Update.

DISCUSSION ITEMS
Veolia’s Monthly Operations Report (MOR)
Veolia’s Monthly Operations Report (MOR) (ATTACHMENT):

1. November 2024 (Reporting period September 2024)

2. December 2024 (Reporting period October 2024)

3. January 2025 (Reporting period November 2024)
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25 Utility Commission Report
November 2024
Reporting period September 2024
26 RIALTO

CUSTOMER SERVICE & REVENUE

MONTHLY OPERATIONS REPORT

Reporting Period:

September 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
27 Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 5 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12

28 3

I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of

87.6%. Out of 1,176 inbound calls answered, 1,030 were answered within the first 30 seconds.

Water consumption has increased by 23.6% when compared against previous month.

When compared against last year, consumption has increased by 17.9%. Water consumption has increase 3 out of last 4 months. This may be attributed to hot weather, but will be monitored closely for any trends.

Sewer revenue has increased by 4.2% compared to the prior month and increased by 5.4% from last year.

II. CALL CENTER PERFORMANCE
During this reporting month, service level was 87.6% with 1,030 out of 1,176 being answered within the first 30 seconds. Overall average wait time was thirty-three (33) seconds.

III. AUTOMATED SERVICES
About 12,066 or 53.5% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.1% have chosen the e-bill option. This e-bill participation is 11.7% increase from September of the prior year.

79.5% 79.0% 78.6%

88.7%

80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4%

87.6%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Answer in 30 Sec 1,090 1,243 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 Calls Answered 1,416 1,579 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 Service Level 79.5% 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
29 4

IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 23.6% when compared against previous month.

Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Number of Bills 22,015 22,062 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 Number of Bill Adjustments (during billing) 1 8 9 5 15 18 10 12 16 10 11 9 5 Automated Over the Phone Payments 2,770 2,809 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 Online Payment 7,169 9,615 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 E-bill Participants 5,205 5,383 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 Auto Pay Participants (New Portal) 3,841 3,863 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 PayNearMe 116 122 134 107 128 100 115 118 111 88 114 118 92 January Feburary March April May June July August Septembe r October November December
2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
30 5

B. Billing
A total of 22,470 bills were mailed or sent out electronically in September. Billing accuracy was 99.98% with four (4) requiring adjustments.

V. REVENUE & AGING
A. Revenue
Water revenue has increased 17.0% when compared against the prior month and increased 13.5% when compared against previous year. Sewer revenue has increased by 4.2% compared to the prior month and increased by 5.4% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.

January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
31 6

B. Aging
The total aging balance has increased by 19.8%, see first table below. For balances >30- days only, water has decreased 8.92% and wastewater has increased by 4.6%.

C. Bad Debt
21 (twenty-one) accounts were sent to collections for a total amount of $7,832.74.

These collections arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Aging Balances in Dollars ($)
Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Water $2,020,6 $1,627,8 $1,594,2 $1,918,3 $1,583,2 $1,512,9 $1,321,3 $1,211,2 $930,266 $1,300,4 $1,346,7 $1,087,6 $1,343,6 Sewer $3,224,0 $3,027,8 $3,077,6 $3,446,7 $3,110,4 $3,169,4 $3,439,8 $3,264,8 $2,773,9 $3,162,4 $2,151,9 $1,998,4 $2,352,4 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Thousands
Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Water $862,306 $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 $462,301 $336,164 $306,205 Sewer $1,283,613 $1,362,243 $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 32 7

VI. SERVICE ORDERS
214 service orders were initiated by the customer service team during the reporting month. Of this total, 51 service orders or 23.8% were due to occupant changes. 97 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.

VII. OTHER ACTIVITIES
Number of physical disconnection are about 7-15 accounts per week. This is substantially lower than when disconnection moratorium has ended. This number is also lower than prior to Covid-19 pandemic.

VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collecte d in September 2024 is $3,476,000 Non-Rate Revenue is $190,000; Utility Revenue is $3,061,000 and Tax / Ambulance Revenue at $225,000.

RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in Se ptember 2024 and September 2023 are $ 221,000 and $211 ,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $ 4,000 in September 2024 and $4,000 in September 2023.

B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.

Colton Unified School District is in agreement with RWS to pay $6,000 monthly for sewage connections based on enrollment rates provided each school year.

An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).

This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
33 8

The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue between $4,000 and $8,000 each month.

C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.

Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.

Rialto Bioenergy Facilities subleased a City property for $10,500 a month.

The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on September 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.

The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.

D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment receiv ed in September of 2024.

E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $316,784 for Standby Charges and Production Charges.

In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
34 9

F. Cash Collections by Payment Method – Rialto Water Services

Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.

General ledger are posted and accounted for the following day the payments are processed.

Payment Method Description
Transaction
Count SEPTEMBER 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 20 111,287$ 3.11%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 20 383,642 10.74% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 20 289,347 8.10%

PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.

Payments originated from Merchant online service 11,660 1,688,345 47.25% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 20 1,089,604 30.49% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 96 10,989 0.31% Total Revenue per
Bank 3,573,214$ 100%
Recon to RUA Recap:

Adj detailed in RUA (96,617)
Prior mo. Correction
RUA increase in Cash 3,476,597$
35 10

G. Payment Collection Method – Fiscal Year to Date

H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison

I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 TOTAL %
Cash Deposits 122,310$ 116,600$ 111,287$ 350,197$ 2.96% Remote Check Deposits 227,143 953,011 383,642 1,563,796$ 13.22% EBOX 334,259 346,067 289,347 969,673$ 8.20% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 5,371,383$ 45.41% Lockbox Deposits 1,169,619 1,273,243 1,089,604 3,532,466$ 29.87% Pay Near Me 14,561 14,530 10,989 40,081$ 0.34% Total Revenue to Bank 3,695,709$ 4,558,672$ 3,573,214$ 11,827,595$ 100.00% NSF (7,962) (4,947) (8,970) (21,879)$ Net deposits 3,687,747$ 4,553,726$ 3,564,244$ 11,805,716$ Sept 2024 Sept 2023 Variance
UUT Water 75,736$ 80,298$ (4,562)$
UUT Sewer 145,004 130,799 14,205
Ambulance 4,632 4,075 556
Total 225,371$ 215,172$ 10,200$
Sept 2024 Sept 2023 Variance
Non-Rate / Extra Territorial
Revenue 189,913$ 264,299$ (74,386)$
Utility Revenue 3,061,313$ 2,792,112$ 269,200$
Total 3,251,226$ 3,056,411$ 194,815$
36 11

J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date

K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 TOTAL
Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 47,138 Interest Income 19,290 9,559 - 28,850

NRR-FOG - - - - Municipal Water Sales - - - - Extra Terr- Sewage 31,463 252,123 161,340 444,926 Abatement of Expenses - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 4,258 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 15,268 Miscellaneous Revenue - Sewer - - - - NSF - 342 - 342 DIF - Wastewater Connection - - - - Sewer Bad Debt Collection Fees - - - - Sewer Cash Over/Short - - - - Total Non-Rate Revenue 63,697$ 287,171$ 189,913$ 540,781$ Utility Revenue
Water Penalty 3,154 15,321 10,183 28,658 Sewer Penalty 5,200 33,061 18,283 56,543 Turf Removal, Hi-Eff Rebate (1,000) (100) - (1,100) Senior Disc - Water - - - - Senior Disc - Sewer - - - - Water Contract - - - - Water Deposits Paid - - - - Water Deposits Billed 17,289 8,629 9,906 35,825 Hydrant Deposits 574 - - 574 Sewer Deposits Paid - - - - Sewer Deposits Billed 11,760 12,823 9,518 34,102 Water 1,171,886 1,540,256 1,194,449 3,906,591 Sewer 2,327,246 2,418,456 1,959,890 6,705,591 Unapplied Credits (101,077) (54,176) (140,916) (296,169) Bad Debt Sewer 12,029 9,909 - 21,939 Bad Debt Water - - - - Tax Roll - Sewer 15,596
2,790 - 18,386
Collection Agency - Water - - - - Collection Agency - Sewer - - - - Collection Agency - Misc Water - - - - Total Utility Revenue 3,462,656$ 3,986,969$ 3,061,313$ 10,510,938$ Total Non-Rate + Utility Rev. 3,526,353 4,274,141 3,251,226 11,051,719 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
September 2024 3,476,597 8,913 2,199,899 1,267,785 3,476,597 96,617 3,573,214 September 2023 3,271,583 13,191 2,165,722 1,092,670 3,271,583 (80,237) 3,191,346 37 12

L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging

AT&T The credit indicates annual payment of cell tower rent.

Social Science Service (Cedar House) is current with its obligations.

City of Fontana is current with its obligations.

Colton Unified School District is current with its obligations.

County of San Bernardino is current with its obligations.

Rialto Bioenergy Facilities has been contacted for payment of outstanding Invoices.

San Bernardino Co Waste System Division has no outstanding balance.

Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.

Name
Total as of
9/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (11,868)$ (1,500) - - (10,368) Social Science Service - Cedar House 8,673 8,673 - - - CITY OF FONTANA 123,847 123,847 - - - Colton Unified School District - - - - - County of San Bernardino-CSA 70 BL 19,403 19,403 - - - Rialto BioEnergy Solutions 50,639 10,750 20,321 19,568 - Sprint-Nextel SBA 2012 TC Assets 7,258 - - - 7,258 San Bernardino Co Waste System Div. - - - - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 7,544 2,830 - - 4,714 Grand Total 205,495$ 164,004$ 20,321$ 19,568$ 1,603$ 38 1

RIALTO WATER

MONTHLY OPERATIONS REPORT

Reporting Period:

September 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services

39 2

RIALTO WATER

OPERATIONS AND MAINTENANCE REPORT

Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 9
C. Violations 11
D. Source Water Total Dissolved Solids (TDS) 11
III. HEALTH AND SAFETY 11
A. Monthly Safety Program Overview 11
IV. CHEMICAL USE 11
V. ELECTRICAL USE 12
VI. WATER QUALITY COMPLAINTS 12
VII. OPERATIONS UPDATE 12
A. Operational Wells 13
B. Valve Activity 13
C. Hydrant Flushing 13
D. Sanitary Survey 14
VIII. ASSET MANAGEMENT 14
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 14 B. Major Equipment and/or Machinery Outages 14
IX. RAINFALL TOTALS 15

40 3

RIALTO WATER

MONTHLY OPERATIONS REPORT

I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.

41 4

A. Water Production Totals
Total water delivered into the Rialto system this month was 958.80 acre-feet. 850.49 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 108.31 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 0 acre-feet came from the OPRTP.

DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 9/1/24 5.23 3.60 0.00 0.00 6.93 0.00 8.59 7.25 5.96 0.00 28.97 9/2/24 4.96 3.47 0.00 0.00 7.41 8.01 9.20 4.18 4.04 0.00 32.07 9/3/24 5.26 4.76 0.00 0.00 6.83 8.47 8.00 6.52 5.46 0.00 37.30 9/4/24 5.58 4.15 0.00 0.00 6.41 7.71 8.73 4.41 6.61 0.00 34.87 9/5/24 3.67 2.03 0.00 0.00 7.75 8.13 6.58 2.48 7.34 0.00 31.40 9/6/24 6.70 0.00 0.00 0.00 6.42 7.31 9.21 1.52 10.46 0.00 32.41 9/7/24 5.16 12.11 0.00 0.00 6.67 7.65 8.94 2.27 12.50 0.00 46.36 9/8/24 5.33 1.82 0.00 0.00 7.50 7.90 8.98 6.70 5.26 0.00 34.51 9/9/24 0.10 4.69 0.00 0.00 6.45 8.58 7.10 6.52 5.56 0.00 31.90 9/10/24 0.00 5.77 0.00 0.00 7.27 7.47 9.98 6.29 4.29 0.00 31.09 9/11/24 0.00 5.40 0.00 0.00 6.86 8.31 6.37 3.54 4.71 0.00 28.82 9/12/24 0.00 0.00 0.00 0.00 7.18 8.04 8.63 3.26 5.98 0.00 24.46 9/13/24 0.00 13.99 0.00 0.00 6.74 8.11 5.37 0.00 8.73 0.00 37.57 9/14/24 0.00 7.52 0.00 0.00 6.83 7.96 6.60 0.00 12.74 0.00 35.05 9/15/24 0.00 8.11 0.00 0.00 7.23 7.94 4.36 0.00 5.54 0.00 28.82 9/16/24 0.00 7.65 0.00 0.00 6.69 8.30 1.52 1.42 6.36 0.00 30.42 9/17/24 0.00 8.41 0.00 0.00 6.32 7.83 3.60 2.57 4.57 0.00 29.70 9/18/24 0.00 7.65 0.00 0.00 1.60 8.60 4.25 3.47 5.16 0.00 26.48 9/19/24 0.00 7.64 0.00 0.00 2.17 6.94 7.43 1.72 9.26 0.00 27.73 9/20/24 0.00 7.38 0.00 0.00 5.77 8.13 8.80 1.35 11.17 0.00 33.80 9/21/24 0.00 8.47 0.00 0.00 6.78 8.03 9.67 5.46 8.86 0.00 37.60 9/22/24 0.00 2.00 0.00 0.00 7.47 7.94 8.78 3.17 8.31 0.00 28.89 9/23/24 0.00 7.38 0.00 0.00 6.84 8.56 3.64 1.33 7.02 0.00 31.13 9/24/24 0.00 1.06 0.00 0.00 6.83 7.95 7.36 3.35 8.95 0.00 28.14 9/25/24 0.00 1.93 0.00 0.00 6.64 7.94 8.91 3.65 8.36 0.00 28.52 9/26/24 0.00 6.33 0.00 0.00 7.22 7.61 7.72 1.63 8.70 0.00 31.49 9/27/24 0.00 5.87 0.00 0.00 8.23 8.40 9.63 2.71 11.63 0.00 36.84 9/28/24 0.00 2.69 0.00 0.00 5.42 9.54 7.21 0.00 12.86 0.00 30.51 9/29/24 0.00 1.65 0.00 0.00 7.24 6.21 9.53 5.23 8.42 0.00 28.75 9/30/24 0.00 4.46 0.00 0.00 7.06 8.49 7.01 1.82 11.38 0.00 33.21 TOTAL 41.99 157.99 0.00 0.00 196.76 232.05 221.70 93.82 236.19 0.00 958.80 MIN 0.00 0.00 0.00 0.00 1.60 0.00 1.52 0.00 4.04 0.00 24.46 MAX 6.70 13.99 0.00 0.00 8.23 9.54 9.98 7.25 12.86 0.00 46.36 AVE 1.40 5.27 0.00 0.00 6.56 7.74 7.39 3.13 7.87 0.00 31.96 SEPTEMBER 2024 DAILY PRODUCTION TOTALS IN ACRE FEET Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 42 5

SEPTEMBER 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 9/1/24 0.00 0.00 2.90 0.00 1.01 7.25 0.00 0.00
9/2/24 0.00 0.00 4.82 0.00 0.00 4.18 0.00 0.00
9/3/24 0.00 0.00 4.00 0.00 0.00 6.52 0.00 0.00
9/4/24 0.00 0.00 4.18 0.00 0.00 4.41 0.00 0.00
9/5/24 0.00 0.00 2.16 0.00 3.14 2.48 0.00 0.00
9/6/24 0.00 0.00 2.23 0.00 5.39 1.52 0.00 0.00
9/7/24 0.00 0.00 0.00 0.00 5.85 2.27 0.00 0.00
9/8/24 0.00 0.00 7.99 0.00 1.15 6.70 0.00 0.00
9/9/24 0.00 0.00 4.21 0.00 0.00 6.52 0.00 0.00
9/10/24 0.00 0.00 4.01 0.00 0.00 6.29 0.00 0.00
9/11/24 0.00 0.00 2.89 0.00 0.00 3.54 0.00 0.00
9/12/24 0.00 0.00 2.31 0.00 1.39 3.26 0.00 0.00
9/13/24 0.00 0.00 1.15 0.00 4.46 0.00 0.00 0.00
9/14/24 0.00 0.00 2.12 0.00 6.40 0.00 0.00 0.00
9/15/24 0.00 0.00 3.17 0.00 0.03 0.00 0.00 0.00
9/16/24 0.00 0.00 1.20 0.00 0.00 1.42 0.00 0.00
9/17/24 0.00 0.00 3.25 0.00 0.00 2.57 0.00 0.00
9/18/24 0.00 0.00 3.23 0.00 0.00 3.47 0.00 0.00
9/19/24 0.00 0.00 5.89 0.00 1.45 1.72 0.00 0.00
9/20/24 0.00 0.00 6.86 0.00 2.08 1.35 0.00 0.00
9/21/24 0.00 0.00 7.86 0.00 0.00 5.46 0.00 0.00
9/22/24 0.00 0.00 0.46 0.00 1.89 3.17 0.00 0.00
9/23/24 0.00 0.00 2.86 0.00 0.00 1.33 0.00 0.00
9/24/24 0.00 0.00 0.40 0.00 0.00 3.35 0.00 0.00
9/25/24 0.00 0.00 2.07 0.00 0.00 3.65 0.00 0.00
9/26/24 0.00 0.00 5.51 0.00 0.00 1.63 0.00 0.00
9/27/24 0.00 0.00 1.61 0.00 3.18 2.71 0.00 0.00
9/28/24 0.00 0.00 0.22 0.00 3.65 0.00 0.00 0.00
9/29/24 0.00 0.00 0.00 0.00 0.00 5.23 0.00 0.00
9/30/24 0.00 0.00 5.27 0.00 0.00 1.82 0.00 0.00
TOTAL 0.00 0.00 94.83 0.00 41.07 93.82 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 7.99 0.00 6.40 7.25 0.00 0.00
AVE 0.00 0.00 3.16 0.00 1.37 3.13 0.00 0.00

43 6

B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.

Depth-to-water is measured from the well head to the static water surface.

Increases in depth-to-water represent a decrease in static water level.

Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Sept Oct Nov Dec Feb Mar Apr May Jun Jul Aug Sept Chino # 1 (580 ft)
In-active well 429' 418' 423' 416' 411' 411' 420' 417' 411' 414' 414' 412' 411' Chino # 2 (550 ft) 369' 369' 369' 344' 344' 345' 342' 346' 354' 347' 352' 347' 347' City # 1 (260 ft) 392' 247' 243' 247' 247' 247' 247' 164' 158' 158' 151' 150' 247' City # 2 (480 ft) 402' 212' 212' 212' 212' 210' 171' 182' 164' 164' 164' 171' 210' City # 3 (525 ft) Out
of Service 505' 456' 456' 456' 451' 429' 450' 423' 423' 423' 418 417' 416' City # 4A (528 ft) 406' 378' 368' 374' 375' 376' 361' 373' 373' 374' 380' 379' 380' City # 5 (385 ft) In-
active well 364' 361' 364' 360' 358' 340' 339' 340' 339' 335' 333' 334' 332' Rialto # 1 (650 ft)
In-active well 588' 581' 574' 574' 581' 553' 564' 569' 569' 571' 571' 571' 571' Rialto # 2 (550 ft)
In-active well 502' 499' 498' 500' 501' 499' 500' 500' 500' 501' 500' 501' 502' Rialto # 3 (509 ft) 478' 474' 474' 474' 474' 474' 475' 474' 475' 474' 477' 477' 473' Rialto # 4 (450 ft)
In-active well 418' 414' 414' 415' 415' 416' 415' 415' 415' 415' 416' 415' 418' Rialto # 5 (560 ft) 386' 376' 380' 382' 383' 385' 385' 386' 386' 386' 386' 385' 384' Rialto Well # 7 In-
active well 362' 362' 362' 362' 362' 362' 361' 362' 362' 361' 361' 362' 362' Miro # 3 (563 ft) 492' 486' 487' 489' 487' 485' 486' 487' 488' 487' 489' 487' 485' EW-1 (780 ft) 476' 474' 476' 476' 476' 474' 475' 476' 476' 473' 474' 475' 474' January 2024 the sounder was out of service.

44 7

II. REGULATORY
All State of California and public health agency regulatory requirements were met.

A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Stage 2 DBP Quarterly TTHM and HAA5 Report
• Quarterly Report for Disinfectant Residuals Compliance Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS)
ng/L 2.0 4
Arsenic μg/L 2.0 10
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion

Sample Date Sample Site Location Results
09/24/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1

BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform OUT OF

SERVICE A A A A A A A A OUT OF

SERVICE
E. Coli A A A A A A A A
Nitrate as N
Perchlorate (CLO4) 5.4* <1.0 10* 140*
Total Dissolved Solids 210 280 230 220 210 250 320 340 Perfluorooctanoic (PFOA) 6.0
Perfluorooctanesulfonic
(PFOS) <2.0
Arsenic 5.9
45 8

*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).

Sample Date
09/10/2024 Sample Site Location Results
Type of Sampling 749 E
Holly
978 N
Driftwood
1228 W
Merrill
101 E
Valley
BLF Cactus
Reservoir OPRTP
Trihalomethanes
Bromodichloromethane <1.0 <1.0 <1.0 <1.0 <1.0 OUT OF

SERVICE
Bromoform <1.0 <1.0 <1.0 <1.0 <1.0
Chloroform
(Trichloromethane) <1.0 <1.0 <1.0 <1.0 <1.0
Dibromochloromethane <1.0 <1.0 <1.0 1.1 1.3
Total Trihalomethanes
(TTHM) <1.0 <1.0 <1.0 1.1 1.3
Haloacetic Acid
Monochlorcetic Acid <2.0 <2.0 <2.0 <2.0 <2.0
Dichloracetic Acid <1.0 <1.0 <1.0 <1.0 <1.0
Trichloroacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0
Monobromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0
Dibromoacetic Acid <1.0 <1.0 <1.0 <1.0 <1.0
Total Haloacetic Acids
(HAA5) <2.0 <2.0 <2.0 <2.0 <2.0
46 9

B. Sample Site Location Results
Rialto Distribution Sample Results
September 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 09/04/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 0.91 A A
1228 W. Merrill 0.90 A A
256 N. Fillmore 0.90 A A
987 W. Grove 0.93 A A
978 N. Driftwood 0.94 A A
1451 N. Linden 0.90 A A
469 W. Jackson 0.94 A A
935 E. Mariposa 0.91 A A
1000 N. Joyce 1.04 A A
766 N. Chestnut 1.06 A A
149 W. Victoria 1.04 A A
313 E. McKinley 1.02 A A
609 E. South 0.96 A A
273 E. Alru 0.99 A A
1161 S. Lilac 0.97 A A
101 E. Valley 0.80 A A
CYCLE 2 - 09/11/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.90 A A
101 S. Larch 1.00 A A
320 N. Wisteria 0.90 A A
861 W. Grove 0.80 A A
1168 N. Glenwood 0.80 A A
1320 N. Fitzgerald 0.70 A A
860 N. Willow 0.87 A A
209 E. Cornell 0.90 A A
643 E. Margarita 0.86 A A
1170 N. Terrace Rd. 0.78 A A
681 E. Erwin 1.00 A A
402 E. Merrill 1.00 A A
261 W. Wilson 0.85 A A
532 S. Iris 1.00 A A
281 W. Hawthorne 1.08 A A
379 W. Valley 0.67 A A

47 10

Rialto Distribution Sample Results
September 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 3 - 09/17/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 0.99 A A <3.0 1 <0.10
775 E. Foothill 0.76 A A <3.0 1 0.14
878 N. Primrose 0.78 A A <3.0 1 <0.10
369 E. Van Koevering 1.02 A A <3.0 1 <0.10
274 W. Valencia 0.82 A A <3.0 1 <0.10
1566 N. Fillmore 0.95 A A <3.0 1 <0.10
932 N. Idyllwild 0.83 A A <3.0 1 <0.10
644 N. Smoketree 0.80 A A <3.0 1 <0.10
605 W. Rosewood 0.84 A A <3.0 1 0.13
1189 W. Second 0.83 A A <3.0 1 <0.10
775 W. Rialto 0.76 A A <3.0 1 <0.10
211 E. Wilson 0.77 A A <3.0 1 <0.10
595 E. Huff 1.05 A A <3.0 1 0.12
1005 S. Riverside 0.98 A A <3.0 1 0.16
794 S. Verde 0.98 A A <3.0 1 0.18
1055 W. Bloomington 0.95 A A <3.0 1 0.11
CYCLE 4 - 09/24/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 0.89 A A
101 S. Linden 0.75 A A
234 N. Larch 0.80 A A
575 N. Driftwood 0.73 A A
1355 W. Shamrock 0.78 A A
992 N. Yucca 0.71 A A
481 W. Cornell 0.76 A A
158. E. Shamrock 0.78 A A
749 E. Holly 0.82 A A
545 E. Victoria 0.78 A A
200 N. Sycamore 0.83 A A
407 E. Allen 0.76 A A
399 E. Montrose 0.80 A A
856 S. Orange 0.70 A A
911 S. Cactus 0.76 A A
220 W. Valley 0.78 A A
P/A + Present or Absent

48 11

C. Violations
No violations were received during this reporting period.

D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 39 mg/L for the month of September as compared to 2 34 mg/L in August. The TDS levels are below the secondary maximum contaminant level requirements.

III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
High Pressure Water Hydroblasting
Jetting
LOTO(Authorized & Affected
Employees)
Veolia Safety Week: Break the
Routine
Sonic Dog Repellent Instruction
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4005 days.

IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 3 040 gallons of sodium hypochlorite was used in September as compared to 3 823 gallons used in August.
49 12

V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for September 2024. We will provide the data as it is received, thus will include yearly usage received to date.

SCE kWh
Year Month
Billed
Usage
2023 October 531,770
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 650,431
2024 September 477,760

VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.

VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
50 13

The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Ria lto WWTP are taken into consideration when operating the facilities and water sources.

A. Operational Wells
Chino Well 2 is offline due to motor issues. OPRTP meter is offline due to the agreement to use West Valley Water District’s water rights at EW-1.

B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . 32 valves were exercised for the month of September.

Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 198
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in September.

Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
September 0
Total 42
51 14

Progress % (67)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed field site visit s on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. Veolia will reach out to DDW regarding the minor deficiencies.

VIII. ASSET MANAGEMENT
The following work orders were completed for the month of September:
• Preventive Maintenance –26
• Corrective Maintenance – 11
• Predictive Maintenance –0
26 – PMs planned for October 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to nine pipe line and two hydrant repairs.

B. Major Equipment and/or Machinery Outages
Chino Well 2 is offline due to motor issues. OPRTP meter is offline due to the agreement to use West Valley Water District’s water rights at EW-1.

52 15

IX. RAINFALL TOTALS

53 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

Reporting Period:

September 2024

Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
54 RIALTO WASTEWATER

OPERATIONS AND MAINTENANCE REPORT

Contents

EXECUTIVE SUMMARY

1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs

2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month

3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion

4. Monthly Safety Program Overview

5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption

6. Odor Complaints / Actions Taken

7. Major Equipment and/or Machinery Outages

8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests/monitoring c. Government agency notice of violation received
d. Government agency monitoring
e. Other matters of concern

9. Complaint Logs

TABLES

● Treatment Facility – Monthly Performance Summary
● Collection System- Monthly Pipe Cleaned
55 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

EXECUTIVE SUMMARY

Highlights of this month’s Wastewater O&M report include the following:

● The treatment plant performed well and met all compliance parameters. ● There were two residential calls for sewer collection issues.

1. Collection System/Customer Service Log

a. Collections group activities this month:

Category Current Month
Statistics
Prior Month
Statistics
2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet,
which includes “Hot spot cleaning.”
5,549 15,120 188,682
Sanitary sewers assessed using the SL-
RAT method, feet 375 0 12,032
CCTV Inspection, miles (26 is the
annual goal)* .67 .7 21.19
Manhole Inspections 28 6 45
USA Dig Alert Markings, count 13 29 215
Residential call outs 2 4 30
Sanitary sewer overflows 0 0 6

b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.

2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.

a. Significant events during the month were: None

56 3. Treatment Facility Performance/Laboratory Activities

a. See the attached Table 1 Monthly Performance Summary.

b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.

The monthly submittal of State/Federal discharge monitoring reports was completed promptly.

c. Effluent specification exceedance discussion
See Section 2 above. N/A

4. Monthly Safety Program Overview

Category Monthly Statistic
Safety Training Topics PPE, Hearing Conservation,
Respiratory Protection,
Excavation/Trenching, Powered
Industrial Truck
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 2
Vehicle Incidents, count 0

*A lost time incident has not occurred since 9-3-2020, totaling 1,487 days.

5. Biosolids, Chemicals, and Utilities

a. Monthly Biosolids Production

Biosolids Current Month
Statistics
Prior Month
Statistics
2024 Year-to-Date
Statistics
Wet Tons Produced 1,067.69 988.37 9,317.88

b. Monthly Chemical Consumption

Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 26,573.7 27,626 Sodium Bisulfite, Discharge Dechlorination 9,408 10,878 Ferrous Chloride, Digester Gas Conditioning 3,885.5 4,018 Polymer, Gravity Belt Thickener 334 264
Polymer, Belt Filter Press 612 628
Alum, Tertiary Filters 1 0

57 c. Monthly Utilities Consumption

Utility Current Month
Statistics
Prior Month
Statistics
Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH 870 889
Electricity Sycamore LS, KWH 513* 542*
Electricity Ayala LS, KWH 8038 7804
Electricity Agua Mansa LS, KWH 4389 3244
Electricity Cactus LS, KWH 1383 1298
Electricity Ramrod LS, KWH 538 519
Frisbee Park LS, KWH 637 599
El Rancho Verde LS, KWH 1370 1283
Natural Gas WWTP, Therms 2,818 3,337
* LS is in bypass mode, pending CIP completion
** SCE has not updated account access for the City.

6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.

7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.

8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None

b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month

c. Government agency notices of violation received
No notices were received.

d. Government agency monitoring
Routine monitoring reports were submitted.

e. Other matters of concern
None

58 9. Customer Service Callout Details Log

Date Address Comments Personnel Manhole To
Manhole
09/04/2024 600 W 2nd The customer called about toilets and tubs backing up with sewage. The Technician
checked the upstream and downstream
manholes. The line was clear and flowing
freely. The resident was informed of the
findings and recommended calling a
plumber.

PH
09/22/2024 765 E Foothill The customer called about sewage backing up in the restaurant parking lot. The
upstream and downstream manholes were
clear and flowing freely. A courtesy cleaning
was performed. The customer was
informed they needed their grease trap
checked and should call a plumber.

59 Table 1 Summary

60 61

Table 2 Summary

62 63

Table 3 Summary

64 65

Monthly Sewer Line Cleaned
66 67
Utility Commission Report
December 2024
Reporting period October 2024
68 RIALTO

CUSTOMER SERVICE & REVENUE

MONTHLY OPERATIONS REPORT

Reporting Period:

October 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
69 1

RIALTO WATER

MONTHLY OPERATIONS REPORT

Reporting Period:

October 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services

70 2

RIALTO WATER

OPERATIONS AND MAINTENANCE REPORT

71 3

RIALTO WATER

MONTHLY OPERATIONS REPORT

72 4

A. Water Production Totals
Total water delivered into the Rialto system this month was 969.67 acre-feet. 652.93 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 183.24 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 133.50 acre-feet came from the OPRTP.

DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 10/1/24 0.00 4.59 0.00 0.00 4.69 8.07 8.41 2.92 8.84 0.30 29.41 10/2/24 0.00 4.46 0.00 0.00 4.33 6.33 2.57 6.06 1.32 4.28 26.78 10/3/24 0.00 4.38 0.00 0.00 4.05 5.79 0.00 7.53 4.48 4.42 30.65 10/4/24 0.00 6.01 0.00 0.00 4.60 5.61 7.74 5.05 4.59 4.22 30.08 10/5/24 5.28 1.50 0.00 0.00 4.15 4.64 5.18 8.59 7.99 5.12 37.28 10/6/24 5.21 0.00 0.00 0.00 4.96 7.17 0.87 5.49 3.88 4.64 31.35 10/7/24 4.64 0.82 0.00 0.00 3.77 6.25 3.30 6.13 5.74 4.13 31.48 10/8/24 4.36 2.69 0.00 0.00 4.51 5.56 0.00 4.84 4.98 4.42 31.35 10/9/24 5.21 3.63 0.00 0.00 4.47 6.08 0.44 4.11 4.71 4.53 32.75 10/10/24 4.96 1.52 0.00 0.00 4.59 5.98 2.16 4.61 5.72 4.65 32.03 10/11/24 5.46 2.91 0.00 0.00 4.08 6.08 0.85 0.64 6.38 3.94 29.49 10/12/24 4.96 2.53 0.00 0.00 4.45 5.63 8.47 8.91 5.88 5.68 38.04 10/13/24 5.76 1.26 0.00 0.00 4.57 6.04 5.60 8.86 0.46 3.86 30.82 10/14/24 4.82 2.48 0.00 0.00 4.55 6.10 0.00 6.36 1.08 4.27 29.66 10/15/24 5.03 7.95 0.00 0.00 3.92 6.19 0.00 0.02 4.52 4.43 32.06 10/16/24 4.96 0.52 0.00 0.00 4.39 5.29 0.23 3.31 3.81 4.45 26.74 10/17/24 4.43 4.24 0.00 0.00 4.64 5.88 0.22 0.00 5.28 4.62 29.10 10/18/24 5.39 1.01 0.00 0.00 2.67 7.89 8.43 10.51 4.84 5.12 37.43 10/19/24 5.83 0.00 0.00 0.00 3.81 4.12 7.11 0.00 7.16 0.00 20.92 10/20/24 5.74 0.00 0.00 0.00 4.16 5.73 7.90 11.59 4.22 9.01 40.45 10/21/24 4.50 1.50 0.00 0.00 3.71 6.23 6.75 6.86 6.04 4.13 32.97 10/22/24 4.66 0.00 0.00 0.00 3.94 5.57 9.36 7.46 4.68 5.05 31.35 10/23/24 4.82 0.00 0.00 0.00 4.32 5.83 6.91 8.93 5.58 3.41 32.89 10/24/24 4.87 0.32 0.00 0.00 3.89 6.34 8.49 7.14 5.37 4.65 32.57 10/25/24 5.49 5.47 0.00 0.00 3.90 5.81 0.00 0.00 4.06 4.23 28.96 10/26/24 5.67 5.18 0.00 0.00 3.88 5.76 0.00 0.00 5.65 4.74 30.89 10/27/24 4.64 5.28 0.00 0.00 4.18 5.79 0.00 1.12 4.04 5.47 30.52 10/28/24 5.51 4.15 0.00 0.00 3.71 6.10 1.72 2.43 4.68 3.20 29.78 10/29/24 4.80 4.91 0.00 0.00 3.14 7.00 3.34 3.98 3.03 3.45 30.31 10/30/24 4.77 5.42 0.00 0.00 4.41 4.58 0.00 0.00 3.54 5.77 28.49 10/31/24 4.72 6.30 0.00 0.00 3.63 11.82 0.00 0.00 3.30 3.31 33.08 TOTAL 136.49 91.03 0.00 0.00 128.07 191.29 106.05 143.45 145.85 133.50 969.67 MIN 0.00 0.00 0.00 0.00 2.67 4.12 0.00 0.00 0.46 0.00 20.92 MAX 5.83 7.95 0.00 0.00 4.96 11.82 9.36 11.59 8.84 9.01 40.45 AVE 4.40 2.94 0.00 0.00 4.13 6.17 3.42 4.63 4.70 4.31 31.28 OCTOBER 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 73 5

OCTOBER 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 10/1/24 0.00 0.00 3.67 0.00 0.00 2.92 0.00 0.00
10/2/24 0.00 0.00 1.92 0.00 0.01 6.06 0.00 0.00
10/3/24 0.00 0.00 2.99 0.00 0.00 7.53 0.00 0.00
10/4/24 0.00 0.00 3.27 0.00 0.00 5.05 0.00 0.00
10/5/24 0.00 0.00 3.79 0.00 1.72 8.59 0.00 0.00
10/6/24 0.00 0.00 2.49 0.00 0.00 5.49 0.00 0.00
10/7/24 0.00 0.00 2.69 0.00 0.00 6.13 0.00 0.00
10/8/24 0.00 0.00 3.25 0.00 0.00 4.84 0.00 0.00
10/9/24 0.00 0.00 3.85 0.00 0.00 4.11 0.00 0.00
10/10/24 0.00 0.00 3.19 0.00 0.00 4.61 0.00 0.00
10/11/24 0.00 0.00 1.15 0.00 1.33 0.64 0.00 0.00
10/12/24 0.00 0.00 3.23 0.00 3.84 8.91 0.00 0.00
10/13/24 0.00 0.00 2.30 0.00 0.19 8.86 0.00 0.00
10/14/24 0.00 0.00 1.57 0.00 0.00 6.36 0.00 0.00
10/15/24 0.00 0.00 4.20 0.00 0.00 0.02 0.00 0.00
10/16/24 0.00 0.00 1.43 0.00 0.00 3.31 0.00 0.00
10/17/24 0.00 0.00 3.29 0.00 0.00 0.00 0.00 0.00
10/18/24 0.00 0.00 5.66 0.00 0.00 10.51 0.00 0.00
10/19/24 0.00 0.00 0.00 0.00 2.33 0.00 0.00 0.00
10/20/24 0.00 0.00 7.74 0.00 0.00 11.59 0.00 0.00
10/21/24 0.00 0.00 3.82 0.00 0.00 6.86 0.00 0.00
10/22/24 0.00 0.00 4.37 0.00 0.00 7.46 0.00 0.00
10/23/24 0.00 0.00 3.45 0.00 0.00 8.93 0.00 0.00
10/24/24 0.00 0.00 2.95 0.00 0.00 7.14 0.00 0.00
10/25/24 0.00 0.00 3.12 0.00 0.00 0.00 0.00 0.00
10/26/24 0.00 0.00 4.79 0.00 0.00 0.00 0.00 0.00
10/27/24 0.00 0.00 3.68 0.00 0.00 1.12 0.00 0.00
10/28/24 0.00 0.00 2.27 0.00 0.00 2.43 0.00 0.00
10/29/24 0.00 0.00 4.20 0.00 0.00 3.98 0.00 0.00
10/30/24 0.00 0.00 4.21 0.00 0.00 0.00 0.00 0.00
10/31/24 0.00 0.00 2.94 0.00 0.00 0.00 0.00 0.00
TOTAL 0.00 0.00 101.48 0.00 9.42 143.45 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 7.74 0.00 3.84 11.59 0.00 0.00
AVE 0.00 0.00 3.27 0.00 0.30 4.63 0.00 0.00

74 6

B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.

Depth-to-water is measured from the well head to the static water surface.

Increases in depth-to-water represent a decrease in static water level.

Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Oct Nov Dec Feb Mar Apr May Jun Jul Aug Sept Oct Chino # 1 (580 ft) In-
active well 429' 423' 416' 411' 411' 420' 417' 411' 414' 414' 412' 411' 411' Chino # 2 (550 ft) 369' 369' 344' 344' 345' 342' 346' 354' 347' 352' 347' 347' 343' City # 1 (260 ft) 392' 243' 247' 247' 247' 247' 164' 158' 158' 151' 150' 247' 247' City # 2 (480 ft) 402' 212' 212' 212' 210' 171' 182' 164' 164' 164' 171' 210' 137' City # 3 (525 ft) Out
of Service 505' 456' 456' 451' 429' 450' 423' 423' 423' 418 417' 416' 416' City # 4A (528 ft) 406' 368' 374' 375' 376' 361' 373' 373' 374' 380' 379' 380' 380' City # 5 (385 ft) In-
active well 364' 364' 360' 358' 340' 339' 340' 339' 335' 333' 334' 332' 322' Rialto # 1 (650 ft) In-
active well 588' 574' 574' 581' 553' 564' 569' 569' 571' 571' 571' 571' 553' Rialto # 2 (550 ft) In-
active well 502' 498' 500' 501' 499' 500' 500' 500' 501' 500' 501' 502' 501' Rialto # 3 (509 ft) 478' 474' 474' 474' 474' 475' 474' 475' 474' 477' 477' 473' 476' Rialto # 4 (450 ft) In-
active well 418' 414' 415' 415' 416' 415' 415' 415' 415' 416' 415' 418' 418' Rialto # 5 (560 ft) 386' 380' 382' 383' 385' 385' 386' 386' 386' 386' 385' 384' 384' Rialto Well # 7 In-
active well 362' 362' 362' 362' 362' 361' 362' 362' 361' 361' 362' 362' 362' Miro # 3 (563 ft) 492' 487' 489' 487' 485' 486' 487' 488' 487' 489' 487' 485' 485' EW-1 (780 ft) 476' 476' 476' 476' 474' 475' 476' 476' 473' 474' 475' 474' 473' January 2024 the sounder was out of service.

75 7

II. REGULATORY
All State of California and public health agency regulatory requirements were met.

A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS)
ng/L 2.0 4
1,2,3-TCP μg/L 0.0050 0.005
Hexavalent Chromium μg/L 0.10 10
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion

Sample Date Sample Site Location Results
10/18/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1

BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 3.2
Perchlorate (CLO4) 1.6* 1.7* <1.0 9.2* 140*
Total Dissolved Solids 230 200 320 230 240 230 230 340 320 220 Perfluorooctanoic (PFOA) <2.0
Perfluorooctanesulfonic
(PFOS) <2.0
1,2,3-TCP <0.0050 <0.0050 <0.0050 <0.0050
Hexavalent Chromium 2.8 0.97 0.58 1.7 0.96 1.2 1.2 1.4 1.4 0.16 76 8

Sample Date
10/10/2024 Sample Site Location Results
Type of Sampling 749 E
Holly
978 N
Driftwood
1228 W
Merrill
101 E
Valley
BLF Cactus
Reservoir OPRTP
Trihalomethanes
Bromodichloromethane 2.3
Bromoform <1.0
Chloroform
(Trichloromethane) 2.6
Dibromochloromethane 1.8
Total Trihalomethanes
(TTHM) 6.7
Haloacetic Acid
Monochlorcetic Acid <1.0
Dichloracetic Acid 1.0
Trichloroacetic Acid <1.0
Monobromoacetic Acid <2.0
Dibromoacetic Acid <1.0
Total Haloacetic Acids
(HAA5) 1.0
77 9

B. Sample Site Location Results
Rialto Distribution Sample Results
October 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 10/08/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.18 A A
1228 W. Merrill 1.13 A A
256 N. Fillmore 1.22 A A
987 W. Grove 1.25 A A
978 N. Driftwood 1.25 A A
1451 N. Linden 1.14 A A
469 W. Jackson 1.10 A A
935 E. Mariposa 1.12 A A
1000 N. Joyce 1.08 A A
766 N. Chestnut 1.12 A A
149 W. Victoria 1.11 A A
313 E. McKinley 1.10 A A
609 E. South 1.13 A A
273 E. Alru 1.05 A A
1161 S. Lilac 1.09 A A
101 E. Valley 1.02 A A
CYCLE 2 - 10/15/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 1.10 A A
101 S. Larch 1.10 A A
320 N. Wisteria 1.20 A A
861 W. Grove 1.20 A A
1168 N. Glenwood 1.10 A A
1320 N. Fitzgerald 1.10 A A
860 N. Willow 1.30 A A
209 E. Cornell 1.30 A A
643 E. Margarita 1.20 A A
1170 N. Terrace Rd. 1.00 A A
681 E. Erwin 1.10 A A
402 E. Merrill 1.10 A A
261 W. Wilson 1.00 A A
532 S. Iris 0.90 A A
281 W. Hawthorne 1.00 A A
379 W. Valley 0.80 A A

78 10

Rialto Distribution Sample Results
October 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.

Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 10/22/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.31 A A
775 E. Foothill 0.76 A A
878 N. Primrose 1.30 A A
369 E. Van Koevering 1.13 A A
274 W. Valencia 1.08 A A
1566 N. Fillmore 1.18 A A
932 N. Idyllwild 1.27 A A
644 N. Smoketree 1.27 A A
605 W. Rosewood 1.18 A A
1189 W. Second 1.33 A A
775 W. Rialto 1.23 A A
211 E. Wilson 1.04 A A
595 E. Huff 0.98 A A
1005 S. Riverside 1.06 A A
794 S. Verde 1.10 A A
1055 W. Bloomington 0.99 A A
CYCLE 4 - 10/30/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 0.86 A A <3.0 1 <0.10
101 S. Linden 1.08 A A <3.0 1 0.44
234 N. Larch 1.06 A A <3.0 1 0.47
575 N. Driftwood 1.07 A A <3.0 1 0.14
1355 W. Shamrock 0.97 A A <3.0 1 <0.10
992 N. Yucca 1.16 A A <3.0 1 1.00
481 W. Cornell 1.00 A A <3.0 1 0.14
158. E. Shamrock 1.10 A A <3.0 1 <0.10
749 E. Holly 1.07 A A <3.0 1 <0.10
545 E. Victoria 1.10 A A <3.0 1 <0.10
200 N. Sycamore 0.88 A A <3.0 1 0.26
407 E. Allen 1.05 A A <3.0 1 0.16
399 E. Montrose 0.91 A A <3.0 1 <0.10
856 S. Orange 1.11 A A 5.0 1 <0.10
911 S. Cactus 0.90 A A <3.0 1 <0.10
220 W. Valley 0.98 A A <3.0 1 <0.10
P/A + Present or
Absent

79 11

C. Violations
No violations were received during this reporting period.

D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 56 mg/L for the month of October as compared to 2 39 mg/L in September . The TDS levels are below the secondary maximum contaminant level requirements.

III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
Confined Space Authorized Entrant,
Attendant , Supervisor-Operations
Level Refresher
Work Zone Safety and Flagger-TTCZ
Fire Prevention Plan
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 15
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4036 days.

IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2822 gallons of sodium hypochlorite was used in October as compared to 3040 gallons used in September.
80 12

V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for October 2024. We will provide the data as it is received, thus will include yearly usage received to date.

VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.

A. Operational Wells
All wells were operational.

B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . 114 valves were exercised for the month of October.

Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 312
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Six flushings were performed in October.

Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
September 0
October 6
Total 48
82 14

Progress % (76)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed field site visit s on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. Veolia will reach out to DDW regarding the minor deficiencies.

VIII. ASSET MANAGEMENT
The following work orders were completed for the month of October:
• Preventive Maintenance –10
• Corrective Maintenance –0
• Predictive Maintenance –0
124– PMs planned for November 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to four pipe line repairs.

B. Major Equipment and/or Machinery Outages
All wells were operational.

83 15

IX. RAINFALL TOTALS

84 Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12

85 3

I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of 91%.

Out of 1,310 inbound calls answered, 1,193 were answered within the first 30 seconds.

Water consumption has decreased by 30.1% when compared against previous month.

When compared against last year, consumption has increased by 10.5%.

Sewer revenue has decreased by 3.8% compared to the prior month and increased by 2.3% from last year.

II. CALL CENTER PERFORMANCE
During this reporting month, service level was 91% with 1,193 out of 1,310 being answered within the first 30 seconds. Overall average wait time was twenty-one (21) seconds.

III. AUTOMATED SERVICES
About 12,414 or 55% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 47.1% have chosen the e-bill option. This e-bill participation is 8.7% increase from October of the prior year.

79.0% 78.6%

88.7%

80.1% 81.3% 80.0% 83.0% 80.0% 77.3%

82.3% 81.4%

87.6% 91.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Answer in 30 Sec 1,243 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 1,193 Calls Answered 1,579 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 1,310 Service Level 79.0% 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% 91.0% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Number of Bills 22,062 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 22,541 Number of Bill Adjustments (during billing) 8 9 5 15 18 10 12 16 10 11 9 5 11 Automated Over the Phone Payments 2,809 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 2,483 Online Payment 9,615 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 9,302 E-bill Participants 5,383 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 5,855 Auto Pay Participants (New Portal) 3,863 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 4,305 PayNearMe 122 134 107 128 100 115 118 111 88 114 118 92 95 86 4

IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has decreased by 30.1% when compared against previous month.

When compared against last year, consumption has increased by 10.5%. This decrease in water consumption is due to the number of days between the reads (27 versus 35 days).

Water consumption was high during the previous month.

B. Billing
A total of 22,541 bills were mailed or sent out electronically in October. Billing accuracy was 99.95% with eleven (11) requiring adjustments.

January Feburary March April May June July August September October November December 2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
87 5

V. REVENUE & AGING
A. Revenue
Water revenue has decreased 22.5% when compared against the prior month and increased 6.5% when compared against previous year. Sewer revenue has decreased by 3.8% compared to the prior month and increased by 2.3% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.

January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
88 6

B. Aging
The total aging balance has decreased by 7.9%, see first table below. For balances >30-days only, water has increased 25.9% and wastewater has increased by 19.1%.

C. Bad Debt
18 (eighteen) accounts were sent to collections for a total amount of $3,845.55.

These collections arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Aging Balances in Dollars ($)
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Water $1,627,857.7 $1,594,227.9 $1,918,367.4 $1,583,224.6 $1,512,983.1 $1,321,331.7 $1,211,293.3 $930,266.74 $1,300,485.7 $1,346,722.0 $1,087,642.2 $1,343,665.0 $1,143,400.0 $3,027,860.0 $3,077,678.7 $3,446,778.2 $3,110,425.9 $3,169,474.9 $3,439,882.8 $3,264,892.1 $2,773,989.3 $3,162,401.4 $2,151,944.5 $1,998,417.9 $2,352,406.8 $2,261,553.6 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Thousands
Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Water $801,136 $835,942 $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 $462,301 $336,164 $306,205 $385,519 Sewer $1,362,243 $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 $759,956 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 89 7

VI. SERVICE ORDERS
389 service orders were initiated by the customer service team during the reporting month. Of this total, 83 service orders or 21.3% were due to occupant changes. 205 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.

VII. OTHER ACTIVITIES
Number of physical disconnection has increased to about 20-30 accounts per week. This number is similar to quantities prior to Covid-19 pandemic.

VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in October 2024 is $4,332,000 Non-Rate Revenue is $ 262,000; Utility Reven ue is $ 3,787,000 and Tax / Ambulance Revenue at $283,000.

RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in October 2024 and October 2023 are $ 278,000 and $ 256,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $ 5,000 in October 2024 and $5 ,000 in October 2023.

B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.

Colton Unified School District is in agreement with RWS to pay $5 ,000 monthly for sewage connections based on enrollment rates provided each school year.

An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).

This housing development project generates extrate rritorial sewer service revenue of $19,000 per month.
90 8

The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.

Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.

Rialto Bioenergy Facilities subleased a City property for $10,500 a month.

The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on October 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.

The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.

E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 202 3-2024 Water Year, San Bernardino County is to pay City of Rialto a total of $332,624 for Standby Charges and Production Charges.

In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
91 9

F. Cash Collections by Payment Method – Rialto Water Services

Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay- Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made. General ledger are posted and accounted for the following day the payments are processed.

Payment Method Description
Transaction
Count OCTOBER 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 23 121,951$ 2.90%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 23 394,629 9.40% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 22 349,088 8.32%

PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.

Payments originated from Merchant online service 12,773 2,034,573 48.46% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 22 1,285,860 30.63% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 96 11,968 0.29% Total Revenue per
Bank 4,198,068$ 100%
Recon to RUA Recap:

Adj detailed in RUA 133,924
Prior mo. Correction
RUA increase in Cash 4,331,992$
92 10

G. Payment Collection Method – Fiscal Year to Date

H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison

I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 TOTAL %
Cash Deposits 122,310$ 116,600$ 111,287$ 121,951$ 472,148$ 2.95% Remote Check Deposits 227,143 953,011 383,642 394,629 1,958,424$ 12.22% EBOX 334,259 346,067 289,347 349,088 1,318,760$ 8.23% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 2,034,573 7,405,956$ 46.21% Lockbox Deposits 1,169,619 1,273,243 1,089,604 1,285,860 4,818,326$ 30.07% Pay Near Me 14,561 14,530 10,989 11,968 52,048$ 0.32% Total Revenue to Bank 3,695,709$ 4,558,672$ 3,573,214$ 4,198,068$ 16,025,663$ 100.00% NSF (7,962) (4,947) (8,970) (8,950) (30,829)$ Net deposits 3,687,747$ 4,553,726$ 3,564,244$ 4,189,118$ 15,994,835$ Oct 2024 Oct 2023 Variance
UUT Water 95,599$ 94,230$ 1,369$
UUT Sewer 182,153 161,923 20,230
Ambulance 5,369 5,520 (151)
Total 283,121$ 261,673$ 21,448$
Oct 2024 Oct 2023 Variance
Non-Rate / Extra Territorial
Revenue 262,152$ 236,088$ 26,065$
Utility Revenue 3,786,719$ 3,877,054$ (90,336)$
Total 4,048,871$ 4,113,142$ (64,271)$
93 11

J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date

K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 TOTAL
Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 66,161 113,298 Interest Income 19,290 9,559 - - 28,850

NRR-FOG - - - - - Municipal Water Sales - - - - - Extra Terr- Sewage 31,463 252,123 161,340 185,039 629,965 Abatement of Expenses - - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 5,171 9,429 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 5,629 20,897 Miscellaneous Revenue - Sewer - - - - - NSF - 342 - 152 494 DIF - Wastewater Connection - - - - - Sewer Bad Debt Collection Fees - - - - - Sewer Cash Over/Short - - - - - Total Non-Rate Revenue 63,697$ 287,171$ 189,913$ 262,152$ 802,933$ Utility Revenue
Water Penalty 3,154 15,321 10,183 5,903 34,560 Sewer Penalty 5,200 33,061 18,283 7,639 64,182 Turf Removal, Hi-Eff Rebate (1,000) (100) - - (1,100) Senior Disc - Water - - - - - Senior Disc - Sewer - - - - - Water Contract - - - - - Water Deposits Paid - - - - - Water Deposits Billed 17,289 8,629 9,906 8,629 44,454 Hydrant Deposits 574 - - - 574 Sewer Deposits Paid - - - - - Sewer Deposits Billed 11,760 12,823 9,518 10,900 45,002 Water 1,171,886 1,540,256 1,194,449 1,386,681 5,293,272 Sewer 2,327,246 2,418,456 1,959,890 2,448,917 9,154,508 Unapplied Credits (101,077) (54,176) (140,916) (81,949) (378,119) Bad Debt Sewer 12,029 9,909 - - 21,939 Bad Debt Water - - - - - Tax Roll - Sewer 15,596 2,790 - - 18,386 Collection Agency - Water - - - - - Collection Agency - Sewer - - - - - Collection Agency - Misc Water - - - - - Total Utility Revenue 3,462,656$ 3,986,969$ 3,061,313$ 3,786,719$ 14,297,657$ Total Non-Rate + Utility Rev. 3,526,353 4,274,141 3,251,226 4,048,871 15,100,590 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
October 2024 4,331,992 9,167 2,801,808 1,521,016 4,331,992 (133,924) 4,198,068 October 2023 4,374,815 12,599 2,746,879 1,615,337 4,374,815 (73,199) 4,301,616 94 12

L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging

AT&T The credit indicates annual payment of cell tower rent.

Social Science Service (Cedar House) is current with its obligations.

City of Fontana is current with its obligations.

Colton Unified School District is current with its obligations.

County of San Bernardino is current with its obligations.

Rialto Bioenergy Facilities has been contacted for payment of outstanding Invoices.

San Bernardino Co Waste System Division has been billed for the annual Standby Water Lease Agreement.

Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.

Name
Total as of
10/31/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (9,794)$ (1,500) - - (8,294) Social Science Service - Cedar House - - - - - CITY OF FONTANA 123,847 123,847 - - - Colton Unified School District - - - - - County of San Bernardino-CSA 70 BL - - - - - Rialto BioEnergy Solutions 39,889 48,250 10,750 (1,179) (17,932) Sprint-Nextel SBA 2012 TC Assets 9,331 2,074 - - 7,258 San Bernardino Co Waste System Div. 332,624 332,624 - - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 4,714 - - - 4,714 Grand Total 500,610$ 505,294$ 10,750$ (1,179)$ (14,256)$ 95 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

Reporting Period:

October 2024

Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
96 RIALTO WASTEWATER

OPERATIONS AND MAINTENANCE REPORT

Contents

EXECUTIVE SUMMARY

1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs

2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month

4. Monthly Safety Program Overview

5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption

6. Odor Complaints / Actions Taken

7. Major Equipment and/or Machinery Outages

9. Complaint Logs

TABLES

● Treatment Facility – Monthly Performance Summary
● Collection System- Monthly Pipe Cleaned
97 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

EXECUTIVE SUMMARY

Highlights of this month’s Wastewater O&M report include the following:

● The treatment plant performed well and met all compliance parameters. ● There were zero residential calls for sewer collection issues.

1. Collection System/Customer Service Log

a. Collections group activities this month:

Category Current Month
Statistics
Prior Month Statistics 2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
21,054 5,549 209,736
Sanitary sewers assessed using the SL-RAT
method, feet 11,876 375 23,908
CCTV Inspection, miles (26 is the annual goal)* 2.59 .67 23.78 Manhole Inspections 8 28 53
USA Dig Alert Markings, count 30 13 245
Residential call outs 0 2 30
Sanitary sewer overflows 0 0 6

b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.

2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.

a. Significant events during the month were: None.

3. Treatment Facility Performance/Laboratory Activities

a. See the attached Table 1 Monthly Performance Summary.

b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.

The monthly submittal of State/Federal discharge monitoring reports was completed promptly.

c. Effluent specification exceedance discussion
See Section 2 above. N/A
98 4. Monthly Safety Program Overview

Category Monthly Statistic
Safety Training Topics PPE, Hearing Conservation,
Respiratory Protection,
Excavation/Trenching,
Powered Industrial Truck
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 9
Vehicle Incidents, count 0

*A lost time incident has not occurred since 9-3-2020, totaling 1,518 days.

5. Biosolids, Chemicals, and Utilities

a. Monthly Biosolids Production

Biosolids Current Month
Statistics
Prior Month Statistics 2024 Year-to-Date
Statistics
Wet Tons Produced 1,559.77 1,067.69 10,877.65

b. Monthly Chemical Consumption

Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,215.3 26,573.7 Sodium Bisulfite, Discharge Dechlorination 10,408 9,408 Ferrous Chloride, Digester Gas Conditioning 3,458 3,885.5 Polymer, Gravity Belt Thickener 384 334
Polymer, Belt Filter Press 606 612
Alum, Tertiary Filters 2 1

99 c. Monthly Utilities Consumption

Utility Current Month Statistics Prior Month Statistics Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH 707 870
Electricity Sycamore LS, KWH 492 513*
Electricity Ayala LS, KWH 7532 8038
Electricity Agua Mansa LS, KWH 4257 4389
Electricity Cactus LS, KWH 1310 1383
Electricity Ramrod LS, KWH 494 538
Frisbee Park LS, KWH 624 637
El Rancho Verde LS, KWH 1368 1370
Natural Gas WWTP, Therms 2684 2,818
* LS is in bypass mode, pending CIP completion
** SCE has not updated account access for the City.

6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.

7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
● Gravity Belt Thickener #1

8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None

b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month

c. Government agency notices of violation received
No notices were received.

d. Government agency monitoring
Routine monitoring reports were submitted.

e. Other matters of concern
None

9. Customer Service Callout Details Log

Date Address Comments Personnel Manhole To
Manhole

NA NA NA NA NA NA
100

Table 1 Summary

101

102

Table 2 Summary

103

104

Table 3 Summary

105

106

Monthly Sewer Line Cleaned
107

108
Utility Commission Report
JANUARY 2025
Reporting period November 2024
109
RIALTO

CUSTOMER SERVICE & REVENUE

MONTHLY OPERATIONS REPORT
Reporting Period:

November 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
110

Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12

111

3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of

89.5%. Out of 1,096 inbound calls answered, 982 were answered within the first 30 seconds.

Water consumption has increased by 15.5% when compared against previous month.

When compared against last year, consumption has increased by 30.6%.

Sewer revenue has increased by 2.1% compared to the prior month and increased by 4.9% from last year.

II. CALL CENTER PERFORMANCE
During this reporting month, service level was 89.5% with 982 out of 1,096 being answered within the first 30 seconds. Overall average wait time was twenty-six (26) seconds.

III. AUTOMATED SERVICES
About 12,236 or 54.2 of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.3% have chosen the e-bill option. This e-bill participation is less than 1% increase from November of the prior year.

78.6%

88.7%

80.1% 81.3% 80.0% 83.0% 80.0% 77.3%

82.3% 81.4%

87.6% 91.0% 89.5%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Answer in 30 Sec 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 1,193 982 Calls Answered 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 1,310 1,096 Service Level 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% 91.0% 89.5% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Number of Bills 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 22,541 22,571 Number of Bill Adjustments (during billing) 9 5 15 18 10 12 16 10 11 9 5 11 9 Automated Over the Phone Payments 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 2,483 2,092 Online Payment 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 9,302 7,804 E-bill Participants 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 5,855 5,922 Auto Pay Participants (New Portal) 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 4,305 4,343 PayNearMe 134 107 128 100 115 118 111 88 114 118 92 95 93 112
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 15.5% when compared against previous month.

When compared against last year, consumption has increased by 30.6%. Previous 6 months is showing trend of increase in water consumption.

B. Billing
A total of 22,571 bills were mailed or sent out electronically in November. Billing accuracy was 99.96% with nine (9) requiring adjustments.

January Feburary March April May June July August September October November December 2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 360,721 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 73,871 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
113

5 V. REVENUE & AGING
A. Revenue
Water revenue has increased 10.8% when compared against the prior month and increased 19.9% when compared against previous year. Sewer revenue has increased by

2.1% compared to the prior month and increased by 4.9% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.

January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $1,297,360 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154 ,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260 ,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $2,344,329. $1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
114
6 B. Aging
The total aging balance has increased by 36.2%, see first table below. For balances >30- days only, water has increased 22.0% and wastewater has increased by 23.4%.

C. Bad Debt
13 (thirteen) accounts were sent to collections for a total amount of $3,058.53. These collections arise when renter or property owner move out without paying their bills. $0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Aging Balances in Dollars ($)
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Water $1,594,227.9 $1,918,367.4 $1,583,224.6 $1,512,9 83.1 $1,321,331.7 $1,211,293.3 $930,266.74 $1, 300,485.7 $1,346,722.0 $1,087,642.2 $1,343,6 65.0 $1,143,400.0 $1,624,355.3 $3,077,678.7 $3,446,778.2 $3,110,425.9 $3,169,4 74.9 $3,439,882.8 $3,264,892.1 $2,773,989.3 $3,162,401.4 $2,151,944.5 $1,998,417.9 $2,352, 406.8 $2,261,553.6 $3,013,219.8 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Thousands
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Water $835,942 $902,711 $914,025 $904,091 $607 ,369 $578,885 $372,213 $397,106 $462, 301 $336,164 $306,205 $385,519 $470,281 Sewer $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 $759,956 $938,055 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 115

7 VI. SERVICE ORDERS
268 service orders were initiated by the customer service team during the reporting month. Of this total, 62 service orders or 23.1% were due to occupant changes. 151 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.

VII. OTHER ACTIVITIES
Number of physical disconnection has increased to about 20-30 accounts per week. This number is similar to quantities prior to Covid-19 pandemic.

VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in November 2024 is $3,234,000 Non-Rate Revenue is $527,000; Utility Revenue is $2,515,000 and Tax / Ambulance Revenue at $192,000.

RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in November 2024 and November 2023 are $187,000 and $223,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,000 in November 2024 and $4,000 in November 2023.

B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.

Colton Unified School District is in agreemen t with RWS to pay $5,000 monthly for sewage connections based on enrollment rates provided each school year.

An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino—Count y Service Area 70, Zone BL (Bloomington).

This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
116

8 The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service pr oviding sewer revenue of about $8,000 each month.

Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.

Rialto Bioenergy Facilities subleased a City property for $10,500 a month.

The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on November 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilitie s within the City’s boundaries. The revenue generated in this agreement consists of qua rterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.

The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.

E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, RWS received a payment from San Bernardino County the amount of $332,624 for Standby Charges and Production Charges.

In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
117

9 F. Cash Collections by Payment Method – Rialto Water Services

General ledger are posted and accounted for the following day the payments are processed.

Payment Method Description
Transaction
Count NOVEMBER 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 19 89,627$ 2.63%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 19 613,264 18.01% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 20 288,522 8.47%

PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.

Pa
yments ori ginated from Merchant online service 10,644 1,499,559 44.04% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 20 903,561 26.54% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 82 10,491 0.31% Total Revenue per
Bank 3,405,024$ 100%
Recon to RUA Recap:

Adj detailed in RUA (170,671)
Prior mo. Correction
RUA increase in Cash 3,234,353$
118
10 G. Payment Collection Method – Fiscal Year to Date

H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison

I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 TOTAL %
Cash Deposits 122,310 $ 116,600 $ 111,287 $ 121,951 $ 89,627 $ 561,776 $ 2.89% Remote Check Deposits 227,143 953,011 383,642 394,629 613,264 2,571,688$ 13.24% EBOX 334,259 346,067 289,347 349,088 288,522 1,607,283$ 8.27% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 2,034,573 1,499,559 8,905,515 $ 45.83% Lockbox Deposits 1,169,619 1,273,243 1,089,604 1,285,860 903,561 5,721,887$ 29.45% Pay Near Me 14,561 14,530 10,989 11,968 10,491 62,539 $ 0.32% Total Revenue to Bank 3,695,709$ 4,558,672 $ 3,573,214 $ 4,198,068 $ 3,405,024 $ 19,430,687 $ 100.00% NSF (7,962) (4,947) (8,970) (8,950) (21,124) (51,952) $ Net deposits 3,687,747 $ 4,553,726 $ 3,564,244 $ 4,189,118 $ 3,383,900 $ 19,378,735 $ Nov 2024 Nov 2023 Variance
UUT Water 62,229 $ 73,799 $ (11,570)$
UUT Sewer 125,234 149,004 (23,769)
Ambulance 4,112 4,510 (397)
Total 191,575$ 227,312 $ (35,737) $
Nov 2024 Nov 2023 Variance
Non-Rate / Extra Territorial
Revenue 527,477 $ 165,374 $ 362,103 $
Utility Revenue 2,515,301 $ 3,321,846 $ (806,545) $
Total 3,042,778$ 3,487,220 $ (444,442) $
119
11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date

K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 TOTAL
Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 66,161 55,391 168,690 Interest Income 19,290 9,559 - - - 28,850

NRR-FOG - - - - - - Municipal Water Sales - - - - 332,624 332,624 Extra Terr- Sewage 31,463 252,123 161,340 185,039 136,360 766,325 Abatement of Expenses - - - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 5,171 - 9,429 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 5,629 3,067 23,964 Miscellaneous Revenue - Sewer - - - - - - NSF - 342 - 152 35 529 DIF - Wastewater Connection - - - - - - Sewer Bad Debt Collection Fees - - - - - - Sewer Cash Over/Short - - - - - - Total Non-Rate Revenue 63,697 $ 287,171 $ 189,913 $ 262,152 $ 527,477 $ 1,330,410 $ Utility Revenue
Water Penalty 3,154 15,321 10,183 5,903 2,602 37,162 Sewer Penalty 5,200 33,061 18,283 7,639 3,313 67,495 Turf Removal, Hi-Eff Rebate (1,000) (100) - - - (1,100) Senior Disc - Water - - - - - - Senior Disc - Sewer - - - - - - Water Contract - - - - - - Water Deposits Paid - - - - - - Water Deposits Billed 17,289 8,629 9,906 8,629 8,686 53,140 Hydrant Deposits 574 - - - 420 994 Sewer Deposits Paid - - - - - - Sewer Deposits Billed 11,760 12,823 9,518 10,900 15,201 60,202 Water 1,171,886 1,540,256 1,194,449 1,386,681 884,906 6,178,178 Sewer 2,327,246 2,418,456 1,959,890 2,448,917 1,669,263 10,823,771 Unapplied Credits (101,077) (54,176) (140,916) (81,949) (69,090) (447,209) Bad Debt Sewer 12,029 9,909 - - - 21,939 Bad Debt Water - - - - - - Tax Roll - Sewer 15,596 2,790 - - - 18,386 Collection Agency - Water - - - - - - Collection Agency - Sewer - - - - - - Collection Agency - Misc Water - - - - - - Total Utility Revenue 3, 462,656$ 3,986,969 $ 3,061,313 $ 3,786,719 $ 2,515,301 $ 16,812,958 $ Total Non-Rate + Utility Rev. 3, 526,353 4,274,141 3,251,226 4,048,871 3,042,778 18,143,368 Increase to Cash
per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
November 2024 3,234,353 22,440 1,899,653 1,312,260 3,234,353 170,671 3,405,024 November 2023 3,714,532 11,860 2,451,377 1,251,295 3,714,532 7,519 3,722,051 120

12 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging

AT&T The credit indicates annual payment of cell tower rent.

Social Science Service (Cedar House) is current with its obligations.

City of Fontana is current with its obligations.

Colton Unified School District is current with its obligations.

County of San Bernardino is current with its obligations.

Rialto Bioenergy Facilities has been contacted for payment of outstanding Invoices.

Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.

Name
Total as of
11/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (7,721)$ (1,500) - - (6,221) Social Science Service - Cedar House - - - - - CITY OF FONTANA 123,847 123,847 - - - Colton Unified School District - - - - - County of San Bernardino-CSA 70 BL 19,403 19,403 - - - Rialto BioEnergy Solutions 16,958 16,958 - - - Sprint-Nextel SBA 2012 TC Assets - - - - - San Bernardino Co Waste System Div. - - - - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 7,544 2,830 - - 4,714 Grand Total 160,032 $ 161,539 $ - $ - $ (1,507)$ 121
1 RIALTO WATER

MONTHLY OPERATIONS REPORT
Reporting Period:

November 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
122
2 RIALTO WATER

OPERATIONS AND MAINTENANCE REPORT

Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14

123
3 RIALTO WATER

MONTHLY OPERATIONS REPORT

I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
ͻ The water distribution network achieved compliance with all permit requirements.
ͻ No sample anomalies that require secondary sampling.
ͻ No significant issues with water availab ility. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
ͻ The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.

124
4 A. Water Production Totals
Total water delivered into the Rialto system this month was 802.79 acre-feet. 590.41 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 95.78 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 116.60 acre-feet came from the OPRTP.

DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 11/1/24 4.52 4.50 0.00 0.00 3.89 5.84 0.00 0.00 1.74 4.14 24.63 11/2/24 6.20 7.32 0.00 0.00 4.02 6.08 0.00 0.00 2.16 4.71 30.49 11/3/24 5.37 8.10 0.00 0.00 3.94 6.03 0.00 0.00 1.77 5.49 30.70 11/4/24 5.14 6.10 0.00 0.00 4.13 6.11 0.00 0.00 4.06 4.27 29.81 11/5/24 5.37 5.11 0.00 0.00 3.85 5.87 0.00 0.00 3.05 3.32 26.57 11/6/24 4.94 6.33 0.00 0.00 3.88 5.88 0.00 0.00 2.89 4.56 28.48 11/7/24 5.42 1.66 0.00 0.00 3.84 5.71 1.11 0.00 3.99 4.91 25.53 11/8/24 5.37 6.29 0.00 0.00 3.87 5.85 1.64 0.00 3.74 0.00 25.12 11/9/24 5.56 8.27 0.00 0.00 3.84 5.80 0.00 0.00 2.57 5.90 31.94 11/10/24 4.96 8.81 0.00 0.00 3.89 5.87 0.22 0.00 2.41 5.39 31.33 11/11/24 4.91 7.05 0.00 0.00 4.29 6.43 0.00 0.00 4.32 4.28 31.28 11/12/24 4.96 6.39 0.00 0.00 3.65 5.56 0.20 0.00 2.50 3.37 26.43 11/13/24 5.12 6.14 0.00 0.00 3.79 5.73 1.10 1.33 2.57 0.00 24.68 11/14/24 5.78 7.17 0.00 0.00 3.94 5.93 0.00 0.09 3.35 0.00 26.26 11/15/24 4.96 6.57 0.00 0.00 3.96 5.97 0.32 0.00 3.90 0.00 25.36 11/16/24 0.00 6.96 0.00 0.00 3.88 5.86 0.00 0.00 3.28 3.70 23.68 11/17/24 4.38 5.35 0.00 0.00 3.78 5.83 0.00 0.00 2.94 4.25 26.53 11/18/24 0.00 6.88 0.00 0.00 3.93 5.87 2.74 1.70 3.86 4.97 27.21 11/19/24 0.00 6.14 0.00 0.00 4.01 6.05 1.93 2.92 3.79 4.31 27.22 11/20/24 0.00 6.59 0.00 0.00 3.98 6.11 0.51 0.37 2.85 4.63 24.53 11/21/24 0.00 5.80 0.00 0.00 3.67 6.33 4.23 4.80 3.90 3.98 28.48 11/22/24 0.00 7.15 0.00 0.00 3.87 5.83 0.08 0.09 3.42 4.90 25.26 11/23/24 0.00 7.46 0.00 0.00 3.80 5.81 0.00 0.00 3.88 4.48 25.43 11/24/24 0.00 8.30 0.00 0.00 3.97 5.96 0.00 0.00 0.00 4.84 23.07 11/25/24 0.00 7.25 0.00 0.00 3.77 5.75 0.00 0.00 7.30 4.25 28.32 11/26/24 0.00 6.37 0.00 0.00 4.35 6.27 0.00 0.00 2.32 4.17 23.48 11/27/24 0.00 6.93 0.00 0.00 3.64 5.73 0.00 1.37 1.77 4.65 24.09 11/28/24 0.00 6.95 0.00 0.00 3.96 5.95 0.00 0.00 5.16 4.54 26.56 11/29/24 0.00 7.59 0.00 0.00 4.20 5.43 0.00 0.00 3.14 4.58 24.94 11/30/24 0.00 7.44 0.00 0.00 3.73 5.64 0.00 0.00 4.56 4.01 25.38 TOTAL 82.96 198.97 0.00 0.00 117.32 177.08 14.08 12.67 97.19 116.60 802.79 MIN 0.00 1.66 0.00 0.00 3.64 5.43 0.00 0.00 0.00 0.00 23.07 MAX 6.20 8.81 0.00 0.00 4.35 6.43 4.23 4.80 7.30 5.90 31.94 AVE 2.77 6.63 0.00 0.00 3.91 5.90 0.47 0.42 3.24 3.89 26.76 NOVEMBER 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 125
5 NOVEMBER 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 11/1/24 0.00 0.00 4.26 0.00 0.00 0.00 0.00 0.00
11/2/24 0.00 0.00 3.48 0.00 0.00 0.00 0.00 0.00
11/3/24 0.00 0.00 4.94 0.00 0.00 0.00 0.00 0.00
11/4/24 0.00 0.00 1.87 0.00 0.00 0.00 0.00 0.00
11/5/24 0.00 0.00 2.75 0.00 0.00 0.00 0.00 0.00
11/6/24 0.00 0.00 2.93 0.00 0.00 0.00 0.00 0.00
11/7/24 0.00 0.00 0.57 0.00 0.00 0.00 0.00 0.00
11/8/24 0.00 0.00 4.81 0.00 0.00 0.00 0.00 0.00
11/9/24 0.00 0.00 5.23 0.00 0.00 0.00 0.00 0.00
11/10/24 0.00 0.00 2.82 0.00 0.00 0.00 0.00 0.00
11/11/24 0.00 0.00 3.33 0.00 0.00 0.00 0.00 0.00
11/12/24 0.00 0.00 1.91 0.00 0.00 0.00 0.00 0.00
11/13/24 0.00 0.00 3.60 0.00 0.00 1.33 0.00 0.00
11/14/24 0.00 0.00 3.53 0.00 0.00 0.09 0.00 0.00
11/15/24 0.00 0.00 3.42 0.00 2.89 0.00 0.00 0.00
11/16/24 0.00 0.00 2.92 0.00 0.00 0.00 0.00 0.00
11/17/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
11/18/24 0.00 0.00 1.92 0.00 0.00 1.70 0.00 0.00
11/19/24 0.00 0.00 0.97 0.00 0.00 2.92 0.00 0.00
11/20/24 0.00 0.00 0.73 0.00 0.00 0.37 0.00 0.00
11/21/24 0.00 0.00 3.55 0.00 0.00 4.80 0.00 0.00
11/22/24 0.00 0.00 1.34 0.00 0.00 0.09 0.00 0.00
11/23/24 0.00 0.00 2.50 0.00 0.00 0.00 0.00 0.00
11/24/24 0.00 0.00 1.44 0.00 0.00 0.00 0.00 0.00
11/25/24 0.00 0.00 2.02 0.00 0.00 0.00 0.00 0.00
11/26/24 0.00 0.00 1.16 0.00 0.00 0.00 0.00 0.00
11/27/24 0.00 0.00 1.12 0.00 0.00 1.37 0.00 0.00
11/28/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
11/29/24 0.00 0.00 3.00 0.00 0.00 0.00 0.00 0.00
11/30/24 0.00 0.00 1.45 0.00 0.00 0.00 0.00 0.00
TOTAL 0.00 0.00 73.57 0.00 2.89 12.67 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 5.23 0.00 2.89 4.80 0.00 0.00
AVE 0.00 0.00 2.45 0.00 0.10 0.42 0.00 0.00

126
6 B. Static Water Levels
All City of Rialto wells are sounded each mo nth, both active and inactive well sites.

Depth-to-water is measured from the well head to the static water surface.

Increases in depth-to-water represent a decrease in static water level.

Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Nov Dec Feb Mar Apr May Jun Jul Aug Sept Oct Nov Chino # 1 (580 ft)
In-active well 429' 416' 411' 411' 420' 417' 411' 414' 414' 412' 411' 411' 411' Chino # 2 (550 ft) 369' 344' 344' 345' 342' 346' 354' 347' 352' 347' 347' 343' 340' City # 1 (260 ft) 392' 247' 247' 247' 247' 164' 158' 158' 151' 150' 247' 247' 251' City # 2 (480 ft) 402' 212' 212' 210' 171' 182' 164' 164' 164' 171' 210' 137' 139' City # 3 (525 ft) Out
of Service 505' 456' 451' 429' 450' 423' 423' 423' 418 417' 416' 416' 417' City # 4A (528 ft) 406' 374' 375' 376' 361' 373' 373' 374' 380' 379' 380' 380' 380' City # 5 (385 ft) In-
active well 364' 360' 358' 340' 339' 340' 339' 335' 333' 334' 332' 322' 320' Rialto # 1 (650 ft) In-
active well 588' 574' 581' 553' 564' 569' 569' 571' 571' 571' 571' 553' 552' Rialto # 2 (550 ft) In-
active well 502' 500' 501' 499' 500' 500' 500' 501' 500' 501' 502' 501' 501' Rialto # 3 (509 ft) 478' 474' 474' 474' 475' 474' 475' 474' 477' 477' 473' 476' 473' Rialto # 4 (450 ft) In-
active well 418' 415' 415' 416' 415' 415' 415' 415' 416' 415' 418' 418' 414' Rialto # 5 (560 ft) 386' 382' 383' 385' 385' 386' 386' 386' 386' 385' 384' 384' 384' Rialto Well # 7 In-
active well 362' 362' 362' 362' 361' 362' 362' 361' 361' 362' 362' 362' 361' Miro # 3 (563 ft) 492' 489' 487' 485' 486' 487' 488' 487' 489' 487' 485' 485' 484' EW-1 (780 ft) 476' 476' 476' 474' 475' 476' 476' 473' 474' 475' 474' 473' 475' January 2024 the sounder was out of service.

127
7 II. REGULATORY
All State of California and public health agency regulatory requirements were met.

A. Regulatory Submittals
ͻ Monthly Summary of Distribution System Coliform Monitoring ͻ NPDES Discharge Letter
ͻ Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) ʅŐͬ> 1.0 6.0
Total Dissolved Solids mg/L -- 500
2,3,7,8-TCDD Dioxin ʅŐͬ> 0.00000313 0.03
P= Present
A= Absent
mg/L = parts per million
ʅŐͬ>сƉĂƌƚƐƉĞƌďŝůůŝŽŶ
ng/L = parts per trillion

Sample Date Sample Site Location Results
11/14/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1

BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 3.3
Perchlorate (CLO4) 1.8* 4.7* <1.0 10* 140*
Total Dissolved Solids 220 170 290 280 230 220 210 330 330 180 2,3,7,8-TCDD Dioxin <0.0000
0313
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).

128
8 B. Sample Site Location Results
Rialto Distribution Sample Results
November 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 11/05/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.09 A A <3.0 1 <0.10
1228 W. Merrill 1.24 A A <3.0 1 0.21
256 N. Fillmore 1.37 A A <3.0 1 <0.10
987 W. Grove 1.23 A A <3.0 1 <0.10
978 N. Driftwood 1.42 A A <3.0 1 <0.10
1451 N. Linden 1.06 A A <3.0 1 <0.10
469 W. Jackson 1.22 A A <3.0 1 <0.10
935 E. Mariposa 1.19 A A <3.0 1 <0.10
1000 N. Joyce 1.25 A A <3.0 1 <0.10
766 N. Chestnut 1.15 A A <3.0 1 <0.10
149 W. Victoria 1.22 A A <3.0 1 <0.10
313 E. McKinley 1.24 A A <3.0 1 <0.10
609 E. South 1.15 A A <3.0 1 <0.10
273 E. Alru 1.17 A A <3.0 1 <0.10
1161 S. Lilac 1.10 A A <3.0 1 <0.10
101 E. Valley 1.13 A A <3.0 1 <0.10
CYCLE 2 - 11/13/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.94 A A
101 S. Larch 1.02 A A
320 N. Wisteria 1.22 P A
861 W. Grove 1.49 A A
1168 N. Glenwood 1.13 A A
1320 N. Fitzgerald 1.11 A A
860 N. Willow 1.08 A A
209 E. Cornell 1.31 A A
643 E. Margarita 1.25 A A
1170 N. Terrace Rd. 1.03 A A
681 E. Erwin 1.26 A A
402 E. Merrill 1.24 A A
261 W. Wilson 1.22 A A
532 S. Iris 1.19 A A
281 W. Hawthorne 1.42 A A
379 W. Valley 1.21 A A

129
9 Rialto Distribution Sample Results
November 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.

Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 11/18/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.12 A A
775 E. Foothill 0.87 A A
878 N. Primrose 0.94 A A
369 E. Van Koevering 1.41 A A
274 W. Valencia 1.07 A A
1566 N. Fillmore 1.25 A A
932 N. Idyllwild 1.34 A A
644 N. Smoketree 1.14 A A
605 W. Rosewood 1.13 A A
1189 W. Second 0.90 A A
775 W. Rialto 1.15 A A
211 E. Wilson 1.17 A A
595 E. Huff 1.39 A A
1005 S. Riverside 1.41 A A
794 S. Verde 1.14 A A
1055 W. Bloomington 0.72 A A
CYCLE 4 - 11/26/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.10 A A
101 S. Linden 1.20 A A
234 N. Larch 1.10 A A
575 N. Driftwood 1.30 A A
1355 W. Shamrock 1.00 A A
992 N. Yucca 1.10 A A
481 W. Cornell 1.10 A A
158. E. Shamrock 1.10 A A
749 E. Holly 1.05 A A
545 E. Victoria 1.16 A A
200 N. Sycamore 1.13 A A
407 E. Allen 1.10 A A
399 E. Montrose 1.22 A A
856 S. Orange 1.19 A A
911 S. Cactus 1.29 A A
220 W. Valley 1.19 A A
P/A + Present or
Absent

130
10 C. Violations
No violations were received during this reporting period.

D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is ach ieved by shi fti ng p rod uction to or fro m t he low est T D S wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 214 mg/L for the month of N o v e m b e r a s c o m p a r e d t o 2 5 6 m g / L i n O c t o b e r . T h e T D S l e v e l s a r e b e l o w t h e secondary maximum contaminant level requirements.

III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
HAZWOPER-Emergency Responder
Training
Heat Illness Prevention for
Supervisors Cal/OSHA
Emergency Action Plan
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 7
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4066 days.

IV. CHEMICAL USE
Sodium hypochlorite is the only chemical ad ded to the water system. A total of 2322 gallons of sodium hypochlorite was used in November as compared to 2822 gallons used in October.
131
11 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for November 2024. We will provide the data as it is received, thus will include yearly usage received to date.

SCE kWh
Year Month
Billed
Usage
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 650,431
2024 September 562,739
2024 October 422,516

VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.

A. Operational Wells
All wells were operational.

B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. 23 valves were exercised for the month of November.

Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 335
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Five flushings were performed in November.

Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
September 0
October 6
November 5
133
13 Total 53
Progress % (84)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW pe rformed field site visits on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. Veolia will reach out to DDW regarding the minor deficiencies.

VIII. ASSET MANAGEMENT
The following work orders were completed for the month of November:
ͻ Preventive Maintenance –15
ͻ Corrective Maintenance –1
ͻ Predictive Maintenance –0
48– PMs planned for December 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to seven pipe line and two hydrant repairs.

B. Major Equipment and/or Machinery Outages
All wells were operational.

134
14 IX. RAINFALL TOTALS
135

RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT
Reporting Period:

November 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
136

RIALTO WASTEWATER

OPERATIONS AND MAINTENANCE REPORT

Contents

EXECUTIVE SUMMARY

1. Collection System / Customer Service Log
a. Collection System Activities
b . S . S . O . d a t e s
c. Customer Service Call Outs

2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month

3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b.

Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion
4 . M o n t h l y S a f e t y P r o g r a m O v e r v i e w

5. Biosolids, Chemicals, and Utilities
a . M o n t h l y B i o s o l i d s P r o d u c t i o n b. Monthly Chemical Consumption
c . M o n t h l y U t i l i t i e s C o n s u m p t i o n 6 . O d o r C o m p l a i n t s / A c t i o n s T a k e n

7. Major Equipment and/or Machinery Outages

9. Complaint Logs

TABLES

䖃 Treatment Facility – Monthly Performance Summary
䖃 Collection System- Monthly Pipe Cleaned
137

RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

EXECUTIVE SUMMARY

Highlights of this month’s Wastewater O&M report include the following:

䖃 The treatment plant performed well and met all compliance parameters. 䖃 There was one residential call for sewer collection issues.

1. Collection System/Customer Service Log

a. Collections group activities this month:

Category Current Month
Statistics
Prior Month Statistics 2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
24,240 21,054 233,976
Sanitary sewers assessed using the SL-RAT
method, feet 3,748 11,876 27,656
CCTV Inspection, miles (26 is the annual goal)* 2.33 2.59 26.1 Manhole Inspections 0 8 53
USA Dig Alert Markings, count 30 13 245
Residential call outs 1 2 30
Sanitary sewer overflows 0 0 6

b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.

2. Wastewater Treatment Plant – Monthly Overview
භ NPDES discharge compliance parameters were achieved.

a. Significant events during the month were: None.

3. Treatment Facility Performance/Laboratory Activities

a. See the attached Table 1 Monthly Performance Summary.

b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.

The monthly submittal of State/Federal discharge monitoring reports was completed promptly.

c. Effluent specification exceedance discussion
See Section 2 above. N/A
138

4. Monthly Safety Program Overview

Category Monthly Statistic
Safety Training Topics PPE, Hearing Conservation,
Respiratory Protection,
Excavation/Trenching,
Powered Industrial Truck
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0

*A lost time incident has not occurred since 9-3-2020, totaling 1,548 days.

5. Biosolids, Chemicals, and Utilities

a. Monthly Biosolids Production

Biosolids Current Month
Statistics
Prior Month Statistics 2024 Year-to-Date
Statistics
Wet Tons Produced 1,014.27 1,559.77 11,891.92

b. Monthly Chemical Consumption

Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,639.8 25,215.3 Sodium Bisulfite, Discharge Dechlorination 8,114 10,408 Ferrous Chloride, Digester Gas Conditioning 3,842 3,458 Polymer, Gravity Belt Thickener 454 384
Polymer, Belt Filter Press 564 606
Alum, Tertiary Filters 1 2

139

c. Monthly Utilities Consumption

Utility Current Month Statistics Prior Month Statistics Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH ** 707
Electricity Sycamore LS, KWH ** 492
Electricity Ayala LS, KWH ** 7532
Electricity Agua Mansa LS, KWH ** 4257
Electricity Cactus LS, KWH 1492 1310
Electricity Ramrod LS, KWH 514 494
Frisbee Park LS, KWH ** 624
El Rancho Verde LS, KWH 1694 1368
Natural Gas WWTP, Therms 3651 2684
* LS is in bypass mode, pending CIP completion
** SCE has not updated account access for the City.

6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.

7. Major Equipment and/or Machinery Outages
䖃 Sludge Holding Tank
䖃 Aeration Basin #1 is currently offline.
䖃 Gravity Belt Thickener #1

8. Outside Agency Activities during the Month
a. Government agency or prop erty insurance inspections None

b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month

c. Government agency notices of violation received
No notices were received.

d. Government agency monitoring
Routine monitoring reports were submitted.

e. Other matters of concern
None

9. Customer Service Callout Details Log

Date Address Comments Personnel Manhole To
Manhole
140
11/12/2024 3726 N. Live Oak The customer had a blocked lateral, which a plumber had released. Further inspection revealed a hole in their
lateral. A CCTV inspection of the city line showed
everything was working correctly.

BVO NA NA

Table 1 Summary

141

142
143

Table 2 Summary

144
145

Table 3 Summary

146
147

Monthly Sewer Line Cleaned

148
149

Water SubcommitteeJanuary 30, 2025

Water Subcommittee
January 30, 2025