Utility Commission Report
JANUARY 2025
Reporting period November 2024
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
89.5%. Out of 1,096 inbound calls answered, 982 were answered within the first 30 seconds.
Water consumption has increased by 15.5% when compared against previous month.
When compared against last year, consumption has increased by 30.6%.
Sewer revenue has increased by 2.1% compared to the prior month and increased by 4.9% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 89.5% with 982 out of 1,096 being answered within the first 30 seconds. Overall average wait time was twenty-six (26) seconds.
III. AUTOMATED SERVICES
About 12,236 or 54.2 of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.3% have chosen the e-bill option. This e-bill participation is less than 1% increase from November of the prior year.
78.6%
88.7%
80.1% 81.3% 80.0% 83.0% 80.0% 77.3%
82.3% 81.4%
87.6% 91.0% 89.5%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Answer in 30 Sec 1,167 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 1,193 982 Calls Answered 1,484 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 1,310 1,096 Service Level 78.6% 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% 91.0% 89.5% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Number of Bills 22,106 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 22,541 22,571 Number of Bill Adjustments (during billing) 9 5 15 18 10 12 16 10 11 9 5 11 9 Automated Over the Phone Payments 2,597 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 2,483 2,092 Online Payment 8,624 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 9,302 7,804 E-bill Participants 5,896 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 5,855 5,922 Auto Pay Participants (New Portal) 3,896 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 4,305 4,343 PayNearMe 134 107 128 100 115 118 111 88 114 118 92 95 93 4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 15.5% when compared against previous month.
When compared against last year, consumption has increased by 30.6%. Previous 6 months is showing trend of increase in water consumption.
B. Billing
A total of 22,571 bills were mailed or sent out electronically in November. Billing accuracy was 99.96% with nine (9) requiring adjustments.
January Feburary March April May June July August September October November December 2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 360,721 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 73,871 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
5 V. REVENUE & AGING
A. Revenue
Water revenue has increased 10.8% when compared against the prior month and increased 19.9% when compared against previous year. Sewer revenue has increased by
2.1% compared to the prior month and increased by 4.9% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.
January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $1,297,360 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154 ,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260 ,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $2,344,329. $1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
6 B. Aging
The total aging balance has increased by 36.2%, see first table below. For balances >30- days only, water has increased 22.0% and wastewater has increased by 23.4%.
C. Bad Debt
13 (thirteen) accounts were sent to collections for a total amount of $3,058.53. These collections arise when renter or property owner move out without paying their bills. $0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Aging Balances in Dollars ($)
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Water $1,594,227.9 $1,918,367.4 $1,583,224.6 $1,512,9 83.1 $1,321,331.7 $1,211,293.3 $930,266.74 $1, 300,485.7 $1,346,722.0 $1,087,642.2 $1,343,6 65.0 $1,143,400.0 $1,624,355.3 $3,077,678.7 $3,446,778.2 $3,110,425.9 $3,169,4 74.9 $3,439,882.8 $3,264,892.1 $2,773,989.3 $3,162,401.4 $2,151,944.5 $1,998,417.9 $2,352, 406.8 $2,261,553.6 $3,013,219.8 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Thousands
Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Water $835,942 $902,711 $914,025 $904,091 $607 ,369 $578,885 $372,213 $397,106 $462, 301 $336,164 $306,205 $385,519 $470,281 Sewer $1,528,013 $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 $759,956 $938,055 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
268 service orders were initiated by the customer service team during the reporting month. Of this total, 62 service orders or 23.1% were due to occupant changes. 151 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Number of physical disconnection has increased to about 20-30 accounts per week. This number is similar to quantities prior to Covid-19 pandemic.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in November 2024 is $3,234,000 Non-Rate Revenue is $527,000; Utility Revenue is $2,515,000 and Tax / Ambulance Revenue at $192,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in November 2024 and November 2023 are $187,000 and $223,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,000 in November 2024 and $4,000 in November 2023.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreemen t with RWS to pay $5,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino—Count y Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
8 The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service pr oviding sewer revenue of about $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Facilities subleased a City property for $10,500 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on November 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilitie s within the City’s boundaries. The revenue generated in this agreement consists of qua rterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in November of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, RWS received a payment from San Bernardino County the amount of $332,624 for Standby Charges and Production Charges.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
9 F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count NOVEMBER 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 19 89,627$ 2.63%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 19 613,264 18.01% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 20 288,522 8.47%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.
Pa
yments ori ginated from Merchant online service 10,644 1,499,559 44.04% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 20 903,561 26.54% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 82 10,491 0.31% Total Revenue per
Bank 3,405,024$ 100%
Recon to RUA Recap:
Adj detailed in RUA (170,671)
Prior mo. Correction
RUA increase in Cash 3,234,353$
10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 TOTAL %
Cash Deposits 122,310 $ 116,600 $ 111,287 $ 121,951 $ 89,627 $ 561,776 $ 2.89% Remote Check Deposits 227,143 953,011 383,642 394,629 613,264 2,571,688$ 13.24% EBOX 334,259 346,067 289,347 349,088 288,522 1,607,283$ 8.27% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 2,034,573 1,499,559 8,905,515 $ 45.83% Lockbox Deposits 1,169,619 1,273,243 1,089,604 1,285,860 903,561 5,721,887$ 29.45% Pay Near Me 14,561 14,530 10,989 11,968 10,491 62,539 $ 0.32% Total Revenue to Bank 3,695,709$ 4,558,672 $ 3,573,214 $ 4,198,068 $ 3,405,024 $ 19,430,687 $ 100.00% NSF (7,962) (4,947) (8,970) (8,950) (21,124) (51,952) $ Net deposits 3,687,747 $ 4,553,726 $ 3,564,244 $ 4,189,118 $ 3,383,900 $ 19,378,735 $ Nov 2024 Nov 2023 Variance
UUT Water 62,229 $ 73,799 $ (11,570)$
UUT Sewer 125,234 149,004 (23,769)
Ambulance 4,112 4,510 (397)
Total 191,575$ 227,312 $ (35,737) $
Nov 2024 Nov 2023 Variance
Non-Rate / Extra Territorial
Revenue 527,477 $ 165,374 $ 362,103 $
Utility Revenue 2,515,301 $ 3,321,846 $ (806,545) $
Total 3,042,778$ 3,487,220 $ (444,442) $
11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 TOTAL
Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 66,161 55,391 168,690 Interest Income 19,290 9,559 - - - 28,850
NRR-FOG - - - - - - Municipal Water Sales - - - - 332,624 332,624 Extra Terr- Sewage 31,463 252,123 161,340 185,039 136,360 766,325 Abatement of Expenses - - - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 5,171 - 9,429 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 5,629 3,067 23,964 Miscellaneous Revenue - Sewer - - - - - - NSF - 342 - 152 35 529 DIF - Wastewater Connection - - - - - - Sewer Bad Debt Collection Fees - - - - - - Sewer Cash Over/Short - - - - - - Total Non-Rate Revenue 63,697 $ 287,171 $ 189,913 $ 262,152 $ 527,477 $ 1,330,410 $ Utility Revenue
Water Penalty 3,154 15,321 10,183 5,903 2,602 37,162 Sewer Penalty 5,200 33,061 18,283 7,639 3,313 67,495 Turf Removal, Hi-Eff Rebate (1,000) (100) - - - (1,100) Senior Disc - Water - - - - - - Senior Disc - Sewer - - - - - - Water Contract - - - - - - Water Deposits Paid - - - - - - Water Deposits Billed 17,289 8,629 9,906 8,629 8,686 53,140 Hydrant Deposits 574 - - - 420 994 Sewer Deposits Paid - - - - - - Sewer Deposits Billed 11,760 12,823 9,518 10,900 15,201 60,202 Water 1,171,886 1,540,256 1,194,449 1,386,681 884,906 6,178,178 Sewer 2,327,246 2,418,456 1,959,890 2,448,917 1,669,263 10,823,771 Unapplied Credits (101,077) (54,176) (140,916) (81,949) (69,090) (447,209) Bad Debt Sewer 12,029 9,909 - - - 21,939 Bad Debt Water - - - - - - Tax Roll - Sewer 15,596 2,790 - - - 18,386 Collection Agency - Water - - - - - - Collection Agency - Sewer - - - - - - Collection Agency - Misc Water - - - - - - Total Utility Revenue 3, 462,656$ 3,986,969 $ 3,061,313 $ 3,786,719 $ 2,515,301 $ 16,812,958 $ Total Non-Rate + Utility Rev. 3, 526,353 4,274,141 3,251,226 4,048,871 3,042,778 18,143,368 Increase to Cash
per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
November 2024 3,234,353 22,440 1,899,653 1,312,260 3,234,353 170,671 3,405,024 November 2023 3,714,532 11,860 2,451,377 1,251,295 3,714,532 7,519 3,722,051
12 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging
AT&T The credit indicates annual payment of cell tower rent.
Social Science Service (Cedar House) is current with its obligations.
City of Fontana is current with its obligations.
Colton Unified School District is current with its obligations.
County of San Bernardino is current with its obligations.
Rialto Bioenergy Facilities has been contacted for payment of outstanding Invoices.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.
Name
Total as of
11/30/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (7,721)$ (1,500) - - (6,221) Social Science Service - Cedar House - - - - - CITY OF FONTANA 123,847 123,847 - - - Colton Unified School District - - - - - County of San Bernardino-CSA 70 BL 19,403 19,403 - - - Rialto BioEnergy Solutions 16,958 16,958 - - - Sprint-Nextel SBA 2012 TC Assets - - - - - San Bernardino Co Waste System Div. - - - - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 7,544 2,830 - - 4,714 Grand Total 160,032 $ 161,539 $ - $ - $ (1,507)$ 1 RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
2 RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14
3 RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
ͻ The water distribution network achieved compliance with all permit requirements.
ͻ No sample anomalies that require secondary sampling.
ͻ No significant issues with water availab ility. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
ͻ The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
4 A. Water Production Totals
Total water delivered into the Rialto system this month was 802.79 acre-feet. 590.41 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 95.78 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 116.60 acre-feet came from the OPRTP.
DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 11/1/24 4.52 4.50 0.00 0.00 3.89 5.84 0.00 0.00 1.74 4.14 24.63 11/2/24 6.20 7.32 0.00 0.00 4.02 6.08 0.00 0.00 2.16 4.71 30.49 11/3/24 5.37 8.10 0.00 0.00 3.94 6.03 0.00 0.00 1.77 5.49 30.70 11/4/24 5.14 6.10 0.00 0.00 4.13 6.11 0.00 0.00 4.06 4.27 29.81 11/5/24 5.37 5.11 0.00 0.00 3.85 5.87 0.00 0.00 3.05 3.32 26.57 11/6/24 4.94 6.33 0.00 0.00 3.88 5.88 0.00 0.00 2.89 4.56 28.48 11/7/24 5.42 1.66 0.00 0.00 3.84 5.71 1.11 0.00 3.99 4.91 25.53 11/8/24 5.37 6.29 0.00 0.00 3.87 5.85 1.64 0.00 3.74 0.00 25.12 11/9/24 5.56 8.27 0.00 0.00 3.84 5.80 0.00 0.00 2.57 5.90 31.94 11/10/24 4.96 8.81 0.00 0.00 3.89 5.87 0.22 0.00 2.41 5.39 31.33 11/11/24 4.91 7.05 0.00 0.00 4.29 6.43 0.00 0.00 4.32 4.28 31.28 11/12/24 4.96 6.39 0.00 0.00 3.65 5.56 0.20 0.00 2.50 3.37 26.43 11/13/24 5.12 6.14 0.00 0.00 3.79 5.73 1.10 1.33 2.57 0.00 24.68 11/14/24 5.78 7.17 0.00 0.00 3.94 5.93 0.00 0.09 3.35 0.00 26.26 11/15/24 4.96 6.57 0.00 0.00 3.96 5.97 0.32 0.00 3.90 0.00 25.36 11/16/24 0.00 6.96 0.00 0.00 3.88 5.86 0.00 0.00 3.28 3.70 23.68 11/17/24 4.38 5.35 0.00 0.00 3.78 5.83 0.00 0.00 2.94 4.25 26.53 11/18/24 0.00 6.88 0.00 0.00 3.93 5.87 2.74 1.70 3.86 4.97 27.21 11/19/24 0.00 6.14 0.00 0.00 4.01 6.05 1.93 2.92 3.79 4.31 27.22 11/20/24 0.00 6.59 0.00 0.00 3.98 6.11 0.51 0.37 2.85 4.63 24.53 11/21/24 0.00 5.80 0.00 0.00 3.67 6.33 4.23 4.80 3.90 3.98 28.48 11/22/24 0.00 7.15 0.00 0.00 3.87 5.83 0.08 0.09 3.42 4.90 25.26 11/23/24 0.00 7.46 0.00 0.00 3.80 5.81 0.00 0.00 3.88 4.48 25.43 11/24/24 0.00 8.30 0.00 0.00 3.97 5.96 0.00 0.00 0.00 4.84 23.07 11/25/24 0.00 7.25 0.00 0.00 3.77 5.75 0.00 0.00 7.30 4.25 28.32 11/26/24 0.00 6.37 0.00 0.00 4.35 6.27 0.00 0.00 2.32 4.17 23.48 11/27/24 0.00 6.93 0.00 0.00 3.64 5.73 0.00 1.37 1.77 4.65 24.09 11/28/24 0.00 6.95 0.00 0.00 3.96 5.95 0.00 0.00 5.16 4.54 26.56 11/29/24 0.00 7.59 0.00 0.00 4.20 5.43 0.00 0.00 3.14 4.58 24.94 11/30/24 0.00 7.44 0.00 0.00 3.73 5.64 0.00 0.00 4.56 4.01 25.38 TOTAL 82.96 198.97 0.00 0.00 117.32 177.08 14.08 12.67 97.19 116.60 802.79 MIN 0.00 1.66 0.00 0.00 3.64 5.43 0.00 0.00 0.00 0.00 23.07 MAX 6.20 8.81 0.00 0.00 4.35 6.43 4.23 4.80 7.30 5.90 31.94 AVE 2.77 6.63 0.00 0.00 3.91 5.90 0.47 0.42 3.24 3.89 26.76 NOVEMBER 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 5 NOVEMBER 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 11/1/24 0.00 0.00 4.26 0.00 0.00 0.00 0.00 0.00
11/2/24 0.00 0.00 3.48 0.00 0.00 0.00 0.00 0.00
11/3/24 0.00 0.00 4.94 0.00 0.00 0.00 0.00 0.00
11/4/24 0.00 0.00 1.87 0.00 0.00 0.00 0.00 0.00
11/5/24 0.00 0.00 2.75 0.00 0.00 0.00 0.00 0.00
11/6/24 0.00 0.00 2.93 0.00 0.00 0.00 0.00 0.00
11/7/24 0.00 0.00 0.57 0.00 0.00 0.00 0.00 0.00
11/8/24 0.00 0.00 4.81 0.00 0.00 0.00 0.00 0.00
11/9/24 0.00 0.00 5.23 0.00 0.00 0.00 0.00 0.00
11/10/24 0.00 0.00 2.82 0.00 0.00 0.00 0.00 0.00
11/11/24 0.00 0.00 3.33 0.00 0.00 0.00 0.00 0.00
11/12/24 0.00 0.00 1.91 0.00 0.00 0.00 0.00 0.00
11/13/24 0.00 0.00 3.60 0.00 0.00 1.33 0.00 0.00
11/14/24 0.00 0.00 3.53 0.00 0.00 0.09 0.00 0.00
11/15/24 0.00 0.00 3.42 0.00 2.89 0.00 0.00 0.00
11/16/24 0.00 0.00 2.92 0.00 0.00 0.00 0.00 0.00
11/17/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
11/18/24 0.00 0.00 1.92 0.00 0.00 1.70 0.00 0.00
11/19/24 0.00 0.00 0.97 0.00 0.00 2.92 0.00 0.00
11/20/24 0.00 0.00 0.73 0.00 0.00 0.37 0.00 0.00
11/21/24 0.00 0.00 3.55 0.00 0.00 4.80 0.00 0.00
11/22/24 0.00 0.00 1.34 0.00 0.00 0.09 0.00 0.00
11/23/24 0.00 0.00 2.50 0.00 0.00 0.00 0.00 0.00
11/24/24 0.00 0.00 1.44 0.00 0.00 0.00 0.00 0.00
11/25/24 0.00 0.00 2.02 0.00 0.00 0.00 0.00 0.00
11/26/24 0.00 0.00 1.16 0.00 0.00 0.00 0.00 0.00
11/27/24 0.00 0.00 1.12 0.00 0.00 1.37 0.00 0.00
11/28/24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
11/29/24 0.00 0.00 3.00 0.00 0.00 0.00 0.00 0.00
11/30/24 0.00 0.00 1.45 0.00 0.00 0.00 0.00 0.00
TOTAL 0.00 0.00 73.57 0.00 2.89 12.67 0.00 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 5.23 0.00 2.89 4.80 0.00 0.00
AVE 0.00 0.00 2.45 0.00 0.10 0.42 0.00 0.00
6 B. Static Water Levels
All City of Rialto wells are sounded each mo nth, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Nov Dec Feb Mar Apr May Jun Jul Aug Sept Oct Nov Chino # 1 (580 ft)
In-active well 429' 416' 411' 411' 420' 417' 411' 414' 414' 412' 411' 411' 411' Chino # 2 (550 ft) 369' 344' 344' 345' 342' 346' 354' 347' 352' 347' 347' 343' 340' City # 1 (260 ft) 392' 247' 247' 247' 247' 164' 158' 158' 151' 150' 247' 247' 251' City # 2 (480 ft) 402' 212' 212' 210' 171' 182' 164' 164' 164' 171' 210' 137' 139' City # 3 (525 ft) Out
of Service 505' 456' 451' 429' 450' 423' 423' 423' 418 417' 416' 416' 417' City # 4A (528 ft) 406' 374' 375' 376' 361' 373' 373' 374' 380' 379' 380' 380' 380' City # 5 (385 ft) In-
active well 364' 360' 358' 340' 339' 340' 339' 335' 333' 334' 332' 322' 320' Rialto # 1 (650 ft) In-
active well 588' 574' 581' 553' 564' 569' 569' 571' 571' 571' 571' 553' 552' Rialto # 2 (550 ft) In-
active well 502' 500' 501' 499' 500' 500' 500' 501' 500' 501' 502' 501' 501' Rialto # 3 (509 ft) 478' 474' 474' 474' 475' 474' 475' 474' 477' 477' 473' 476' 473' Rialto # 4 (450 ft) In-
active well 418' 415' 415' 416' 415' 415' 415' 415' 416' 415' 418' 418' 414' Rialto # 5 (560 ft) 386' 382' 383' 385' 385' 386' 386' 386' 386' 385' 384' 384' 384' Rialto Well # 7 In-
active well 362' 362' 362' 362' 361' 362' 362' 361' 361' 362' 362' 362' 361' Miro # 3 (563 ft) 492' 489' 487' 485' 486' 487' 488' 487' 489' 487' 485' 485' 484' EW-1 (780 ft) 476' 476' 476' 474' 475' 476' 476' 473' 474' 475' 474' 473' 475' January 2024 the sounder was out of service.
7 II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
ͻ Monthly Summary of Distribution System Coliform Monitoring ͻ NPDES Discharge Letter
ͻ Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) ʅŐͬ> 1.0 6.0
Total Dissolved Solids mg/L -- 500
2,3,7,8-TCDD Dioxin ʅŐͬ> 0.00000313 0.03
P= Present
A= Absent
mg/L = parts per million
ʅŐͬ>сƉĂƌƚƐƉĞƌďŝůůŝŽŶ
ng/L = parts per trillion
Sample Date Sample Site Location Results
11/14/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 3.3
Perchlorate (CLO4) 1.8* 4.7* <1.0 10* 140*
Total Dissolved Solids 220 170 290 280 230 220 210 330 330 180 2,3,7,8-TCDD Dioxin <0.0000
0313
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
8 B. Sample Site Location Results
Rialto Distribution Sample Results
November 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 11/05/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.09 A A <3.0 1 <0.10
1228 W. Merrill 1.24 A A <3.0 1 0.21
256 N. Fillmore 1.37 A A <3.0 1 <0.10
987 W. Grove 1.23 A A <3.0 1 <0.10
978 N. Driftwood 1.42 A A <3.0 1 <0.10
1451 N. Linden 1.06 A A <3.0 1 <0.10
469 W. Jackson 1.22 A A <3.0 1 <0.10
935 E. Mariposa 1.19 A A <3.0 1 <0.10
1000 N. Joyce 1.25 A A <3.0 1 <0.10
766 N. Chestnut 1.15 A A <3.0 1 <0.10
149 W. Victoria 1.22 A A <3.0 1 <0.10
313 E. McKinley 1.24 A A <3.0 1 <0.10
609 E. South 1.15 A A <3.0 1 <0.10
273 E. Alru 1.17 A A <3.0 1 <0.10
1161 S. Lilac 1.10 A A <3.0 1 <0.10
101 E. Valley 1.13 A A <3.0 1 <0.10
CYCLE 2 - 11/13/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 0.94 A A
101 S. Larch 1.02 A A
320 N. Wisteria 1.22 P A
861 W. Grove 1.49 A A
1168 N. Glenwood 1.13 A A
1320 N. Fitzgerald 1.11 A A
860 N. Willow 1.08 A A
209 E. Cornell 1.31 A A
643 E. Margarita 1.25 A A
1170 N. Terrace Rd. 1.03 A A
681 E. Erwin 1.26 A A
402 E. Merrill 1.24 A A
261 W. Wilson 1.22 A A
532 S. Iris 1.19 A A
281 W. Hawthorne 1.42 A A
379 W. Valley 1.21 A A
9 Rialto Distribution Sample Results
November 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 11/18/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.12 A A
775 E. Foothill 0.87 A A
878 N. Primrose 0.94 A A
369 E. Van Koevering 1.41 A A
274 W. Valencia 1.07 A A
1566 N. Fillmore 1.25 A A
932 N. Idyllwild 1.34 A A
644 N. Smoketree 1.14 A A
605 W. Rosewood 1.13 A A
1189 W. Second 0.90 A A
775 W. Rialto 1.15 A A
211 E. Wilson 1.17 A A
595 E. Huff 1.39 A A
1005 S. Riverside 1.41 A A
794 S. Verde 1.14 A A
1055 W. Bloomington 0.72 A A
CYCLE 4 - 11/26/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.10 A A
101 S. Linden 1.20 A A
234 N. Larch 1.10 A A
575 N. Driftwood 1.30 A A
1355 W. Shamrock 1.00 A A
992 N. Yucca 1.10 A A
481 W. Cornell 1.10 A A
158. E. Shamrock 1.10 A A
749 E. Holly 1.05 A A
545 E. Victoria 1.16 A A
200 N. Sycamore 1.13 A A
407 E. Allen 1.10 A A
399 E. Montrose 1.22 A A
856 S. Orange 1.19 A A
911 S. Cactus 1.29 A A
220 W. Valley 1.19 A A
P/A + Present or
Absent
10 C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is ach ieved by shi fti ng p rod uction to or fro m t he low est T D S wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 214 mg/L for the month of N o v e m b e r a s c o m p a r e d t o 2 5 6 m g / L i n O c t o b e r . T h e T D S l e v e l s a r e b e l o w t h e secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics
HAZWOPER-Emergency Responder
Training
Heat Illness Prevention for
Supervisors Cal/OSHA
Emergency Action Plan
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 7
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4066 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical ad ded to the water system. A total of 2322 gallons of sodium hypochlorite was used in November as compared to 2822 gallons used in October.
11 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for November 2024. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2023 November 564,667
2023 December 373,789
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 650,431
2024 September 562,739
2024 October 422,516
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
12 The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
All wells were operational.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. 23 valves were exercised for the month of November.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 335
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Five flushings were performed in November.
Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
September 0
October 6
November 5
13 Total 53
Progress % (84)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW pe rformed field site visits on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. Veolia will reach out to DDW regarding the minor deficiencies.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of November:
ͻ Preventive Maintenance –15
ͻ Corrective Maintenance –1
ͻ Predictive Maintenance –0
48– PMs planned for December 2024
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to seven pipe line and two hydrant repairs.
B. Major Equipment and/or Machinery Outages
All wells were operational.
14 IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2024
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log
a. Collection System Activities
b . S . S . O . d a t e s
c. Customer Service Call Outs
2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month
3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b.
Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion
4 . M o n t h l y S a f e t y P r o g r a m O v e r v i e w
5. Biosolids, Chemicals, and Utilities
a . M o n t h l y B i o s o l i d s P r o d u c t i o n b. Monthly Chemical Consumption
c . M o n t h l y U t i l i t i e s C o n s u m p t i o n 6 . O d o r C o m p l a i n t s / A c t i o n s T a k e n
7. Major Equipment and/or Machinery Outages
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests/monitoring c. Government agency notice of violation received
d. Government agency monitoring
e . O t h e r m a t t e r s o f c o n c e r n
9. Complaint Logs
TABLES
䖃 Treatment Facility – Monthly Performance Summary
䖃 Collection System- Monthly Pipe Cleaned
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
䖃 The treatment plant performed well and met all compliance parameters. 䖃 There was one residential call for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month Statistics 2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
24,240 21,054 233,976
Sanitary sewers assessed using the SL-RAT
method, feet 3,748 11,876 27,656
CCTV Inspection, miles (26 is the annual goal)* 2.33 2.59 26.1 Manhole Inspections 0 8 53
USA Dig Alert Markings, count 30 13 245
Residential call outs 1 2 30
Sanitary sewer overflows 0 0 6
b. S.S.O. dates: N/A
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
භ NPDES discharge compliance parameters were achieved.
a. Significant events during the month were: None.
3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.
The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above. N/A
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics PPE, Hearing Conservation,
Respiratory Protection,
Excavation/Trenching,
Powered Industrial Truck
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,548 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month Statistics 2024 Year-to-Date
Statistics
Wet Tons Produced 1,014.27 1,559.77 11,891.92
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 25,639.8 25,215.3 Sodium Bisulfite, Discharge Dechlorination 8,114 10,408 Ferrous Chloride, Digester Gas Conditioning 3,842 3,458 Polymer, Gravity Belt Thickener 454 384
Polymer, Belt Filter Press 564 606
Alum, Tertiary Filters 1 2
c. Monthly Utilities Consumption
Utility Current Month Statistics Prior Month Statistics Electricity WWTP, KWH ** **
Electricity Lilac LS, KWH ** 707
Electricity Sycamore LS, KWH ** 492
Electricity Ayala LS, KWH ** 7532
Electricity Agua Mansa LS, KWH ** 4257
Electricity Cactus LS, KWH 1492 1310
Electricity Ramrod LS, KWH 514 494
Frisbee Park LS, KWH ** 624
El Rancho Verde LS, KWH 1694 1368
Natural Gas WWTP, Therms 3651 2684
* LS is in bypass mode, pending CIP completion
** SCE has not updated account access for the City.
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
䖃 Sludge Holding Tank
䖃 Aeration Basin #1 is currently offline.
䖃 Gravity Belt Thickener #1
8. Outside Agency Activities during the Month
a. Government agency or prop erty insurance inspections None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
11/12/2024 3726 N. Live Oak The customer had a blocked lateral, which a plumber had released. Further inspection revealed a hole in their
lateral. A CCTV inspection of the city line showed
everything was working correctly.
BVO NA NA
Table 1 Summary
Table 2 Summary
Table 3 Summary
Monthly Sewer Line Cleaned