Agenda packet — Water Subcommittee, March 4, 2025

Tuesday, March 4, 2025
City of Rialto
Council Chambers
150 S. Palm Ave.

Rialto, CA 92376
Rialto City Hall, Council Chambers, 150 S. Palm Ave. Rialto CA 92376 Water Subcommittee
Mayor Joe Baca
Mayor Pro Tem Ed Scott
Regular Meeting - Final
RESCHEDULED FROM FEBRUARY 27, 2025
Water Subcommittee Meeting
The City Council creates Subcommittees as needed to accomplish the work of the Council .

Subcommittees are categorized as either, Standing or Ad Hoc. Subcommittees do not replace the work or decision -making process of the City Council as a whole and are used to provide feedback to staff .

Subcommittees enable City staff to obtain early feedback from representative members of the City Council on issues affecting public policy prior to their presentation, as necessary, to the full City Council.

Any discussion or feedback expressed or received at a Subcommittee meeting should not be construed or understood to be a decision by or for the City Council. Further, any feedback the Subcommittee may make to the City Council is based on information possessed by the Subcommittee at the time the feedback is made and may be revised or amended upon receipt by the Subcommittee of additional or newer information.
1 March 4, 2025Water Subcommittee Regular Meeting - Final HOW TO REVIEW THE AGENDA. ALL AGENDAS ARE POSTED IN THE CITY HALL ADMINISTRATION BUILDING (150 SOUTH PALM AVENUE, RIALTO) AT LEAST 72 HOURS IN ADVANCE OF THE MEETING. ALL WRITINGS THAT RELATE

TO AN OPEN SESSION AGENDA ITEM AT A REGULAR SUBCOMMITTEE MEETING DISTRIBUTED TO ALL OF THE SUBCOMMITTEE WILL BE MADE AVAILABLE AT THE SAME TIME BUT AT LEAST 72 HOURS BEFORE A REGULAR MEETING, FOR PUBLIC INSPECTION ON THE CITY ’S WEBSITE AT www .yourrialto.com AND IN THE OFFICE OF THE CITY CLERK LOCATED AT 290 WEST RIALTO AVENUE, RIALTO, CALIFORNIA (909-820-2519) FROM 7:00 A.M. TO 6:00 P.M., MONDAY THROUGH THURSDAY. ANY PERSON HAVING A QUESTION CONCERNING ANY AGENDA ITEM MAY CALL ADMINISTRATION /UTILITIES DIVISION AT (909-820-2689) TO MAKE INQUIRY CONCERNING THE NATURE OF THE ITEM DESCRIBED ON THE AGENDA.

ITEMS ADDED TO THE AGENDA. CONSISTENT WITH THE RALPH M. BROWN ACT, ADDITIONAL ITEMS MAY BE

ADDED TO THE AGENDA AND ACTED UPON BY THE SUBCOMMITTEE ONLY IF IT IS CONSIDERED TO BE A “SUBSEQUENT NEED” OR “EMERGENCY” ITEM AND IS ADDED BY A MAJORITY VOTE. MATTERS RAISED UNDER ORAL COMMUNICATIONS MAY NOT BE ACTED UPON AT THAT MEETING OTHER THAN AS PROVIDED ABOVE.

NEED ADA ASSISTANCE? IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, IF YOU NEED SPECIAL ASSISTANCE TO PARTICIPATE IN THIS MEETING, PLEASE CONTACT THE PUBLIC WORKS DIRECTOR AT (909) 421-7279. NOTIFICATION 48 HOURS PRIOR TO THE MEETING WILL ENABLE THE CITY TO MAKE REASONABLE ARRANGEMENTS TO ENSURE ACCESSIBILITY TO THIS MEETING (28 CAR 35.102-35.104 ADA Title II).

HOW TO ATTEND THE MEETING.
(1) Members of the public may attend the meeting in person.

HOW TO MAKE A PUBLIC COMMENT.
(1) Appear at the meeting and speak during the public comment period. There is a 5-minute time limit. (2) You may submit a public comment in writing to the Rialto Utility Authority by email at [email protected].

CLOSED SESSION:

Call to Order By:

ROLL CALL
City Attorney's Report on Closed Session
OPEN SESSION:

ORAL COMMUNICATIONS/PUBLIC COMMENTS
Water Subcommittee to consider removing or continuing any items on the agenda

REVIEW/APPROVAL OF MINUTES
WS-25-0153 Minutes from January 30, 2025, Meeting
Minutes from the January 30, 2025 meetingAttachments:

PRESENTATIONS

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2 March 4, 2025Water Subcommittee Regular Meeting - Final

REPORTS/DISCUSSION ITEMS
WS-25-0154 Staff request that the Water Subcommittee provide feedback on the Rialto Utility Authority’s Water Quality. (ACTION)
WS-25-0155 Staff request that the Water Subcommittee provide feedback on the Utility System Fire Preparedness update. (ACTION)

WATER SUBCOMMITTEE

CITY ATTORNEY

UTILITIES DIRECTOR
WS-25-0156 Utilities Director Update:

1. Update on the RUA/RWS Fiscal 25 - 26 Water and Wastewater Budget Process

2. Update on Various Utility Department Construction Projects

3. Update on Utility Department Grants

4. Veolia’s Monthly Operations Report (MOR)_February 2025 (reporting period December 2024)
Veolia/RWS Monthly Operations Report - FEBRUARY (Period: December 2024)Attachments:

CITY MANAGER

UPCOMING MEETING/FUTURE DISCUSSION ITEMS

ADJOURNMENT

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3 City of Rialto
Legislation Text
File #: WS-25-0153, Version: 1, Agenda #:

For Water Subcommittee Meeting March 4, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Nicole Hemmans, Senior Administrative Analyst
Minutes from January 30, 2025, Meeting
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CITY OF RIALTO

REGULAR MEETING OF THE WATER SUBCOMMITTEE
January 30, 2025 - 10:00 A.M.

MINUTES

The Regular meeting of the Water Subcommittee of the City of Rialto was held in the Civic Center Council Chambers located at 150 S. Palm Avenue, Rialto, California 92376, on Thursday, January 30, 2025.

o0o

CALL TO ORDER Call to order at 10:00 A.M.

o0o
ROLL CALL Assistant to the City Manager Toyasha Sebbag took the roll call.

Subcommittee Members / City Staff:

Mayor Joe Baca
Mayor Pro Tem Ed Scott
Tanya Williams, Acting City Manager
Chief Brian Park, Fire Chief
John Rossi, Interim Utilities Director
Lona Laymon, Deputy City Attorney
Dr. Toyasha Sebbag, Assistant to the City Manager

Additional Attendees:

Peter Luchetti, RWS/Table Rock
Megan Matson, RWS/Table Rock
Jason Pivovaroff, Dopudja & Wells Consulting, Inc.

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CLOSED SESSION ♦ None

PUBLIC COMMENTS Public comment received on January 30, 2025:

♦ None

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APPROVAL OF MINUTES

Approval of the Minutes of October 23, 2024, Meetings.

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NEW BUSINESS ITEMS

WS-25-0066 – Update on the Clean
Water State Revolving Fund.
(ACTION)

Staff provided an update that the Clean Water Revolving Fund Septic to Sewer Planning Application is in the comprehensive fundable list for FY 2025/2026 for grant funding. (RECEIVE AND FILE)

Questions & Comments
♦ Mayor Pro Tem Scott requested for the meeting agenda layout return to the standard format of the Water Subcommittee with the only item under “Consent” being the minutes and all other items under “Discussion”.

o0o

WS-25-0061 –Receive Verbal
Comment from Property Owner
regarding Sewer Service Fee
Reimbursement. (ACTION)

Staff request that the Water Subcommittee receive verbal comments as requested by property owner of 1071 W. Cheshire Street regarding sewer service fee reimbursement. (ACTION)

Questions & Comments –
♦ Utilities Director, John Rossi, asked for this item to be returned to accommodate the resident who was unable to attend due to the meeting being rescheduled.

♦ Mayor Pro Tem Scott asked staff if the subject home is within the boundaries of the area the City plans to convert using SAWPA grant funding?

o Dr. Sebbag confirmed that the subject property is within the area we plan on converting using SAWPA funding.

We are currently waiting on SAWPA to finalize grant
funding.

♦ Mayor Baca requested a timeframe on the Septic -to-Sewer project.

o Dr. Sebbag advised that we are currently waiting on
SAWPA to finalize the grant application with the State of California.

♦ The Water Subcommittee recommended that staff research and report on properties with similar sewer connection issues and confirm whether the sewer fee issue is related to the Shepherd case lawsuit.

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o0o
WS-25-0064 – Request for
Feedback on the Utility System
Fire Preparedness.
(ACTION)

Staff request that the Water Subcommittee provide feedback on the utility system fire preparedness. (ACTION)

Questions & Comments
♦ Mayor Pro Tem Scott would like a system implemented that marks an inoperable hydrant during emergencies. The current system does not have a process for flagging inoperable hydrants that are identified during an emergency. By the time the emergency is over the inoperable hydrant is forgotten about.

Mayor Pro Tem Scott
suggested bagging hydrants with a red bag when it is identified as inoperable to visually make everyone aware of the inoperable hydrant.

♦ Mr. Rossi advised that Veolia provided a report of the entire hydrant system, which listed two hydrants as inoperable. Since then, one of the hydrants has been repaired, and the other hydrant is scheduled to be repaired in March 2025.

o Mayor Pro Tem Scott requested for the report to be
presented to the City Council. Include escape routes out of the city and a comprehensive plan on what would happen if we had an emergency.

♦ Mayor Baca asked how many generators the City has.

o Mr. Rossi believes that Veolia/RWS has access to one generator.

o Fire Chief Park confirmed that we have portable battery packs, but we do not have a generator.

♦ The Water Subcommittee asked for staff to contact Soto Resources and Pete Agular to inform them of the high-priority funding needed for generators.

♦ Mayor Pro Tem Scott asked Peter Luchetti if the water and wastewater facilities have room for solar panels and batteries.

o Mr. Luchetti advised that there is room at the facilities for solar/battery combination.

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o Mayor Pro Tem Scott asked Veolia staff to attend the next meeting to further this discussion and to answer some
questions he has on water quality.

♦ The Water Subcommittee’s feedback was for staff to return with answers to the questions raised in the discussion and for Veolia staff to attend the next meeting to provide an update on water quality.

o0o
WS-25-0063 – Request for
Feedback on the Automatic Meter
Infrastructure. (ACTION)
John Rossi requested that the Water Subcommittee provide feedback on the Automatic Meter Infrastructure. (ACTION)

Questions & Comments
♦ Mayor Pro Tem Scott requested for staff to provide a calculation of how much the customer ’s water bill will go up due to the accuracy of the meter reads.

o Mr. Rossi will ensure that information is provided to the City Council at the time that staff awards the
contract for Automatic Meter Infrastructure (AMI).

o0o
WS-25-0065 – Request for
Feedback on the Update of the Dr.

June Hayes and Deborah
Robertson Habitat Nature Center.
(ACTION)
Staff request that the Water Subcommittee provide feedback on the Dr. June Hayes and Deborah Robertson Habitat Nature Center California Environmental Quality Act (CEQA) process. (ACTION)

Questions & Comments
♦ Mayor Baca instructed staff to obtain estimates for the long- term maintenance agreement.

♦ Mayor Pro Tem Scott requested that staff investigate funding opportunities to offset maintenance costs . Suggested reviewing Orange County projects (e.g., Huntington Beach) for insights into expected costs and funding strategies.

o0o
WS-25-0067 – Utilities Director
Update. (ACTION)
Utilities Director Update provided by John Rossi:

Veolia’s Monthly Operations Report (MOR):

1. November 2024 (Reporting period September 2024)

2. December 2024 (Reporting period October 2024)

3. January 2025 (Reporting period November 2024)

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Questions & Comments
♦ None.

o0o

UPCOMING MEETINGS/OTHER

DISCUSSION ITEMS
♦ Confirmed the scheduling change for future standing Water Subcommittee Meetings from the Wednesday following the second City Council Meeting of the month to Thursdays at 10AM, beginning, Thursday, February 27,2025 at 10AM.

o0o
ADJOURNMENT The meeting adjourned at 11:02 a.m.

o0o

9 City of Rialto
Legislation Text
File #: WS-25-0154, Version: 1, Agenda #:

For Water Subcommittee Meeting March 4, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
FROM: Toyasha Sebbag, Assistant to the City Manager
Staff request that the Water Subcommittee provide feedback on the Rialto Utility Authority’s Water Quality. (ACTION)

RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the Rialto Utility Authority’s Water Quality.

BACKGROUND
At the January 30, 2025, Water Subcommittee Meeting, staff received feedback requesting that Veolia North America (Veolia) attend the next Water Subcommittee to discuss Rialto Utility Authority’s water quality.

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10 City of Rialto
Legislation Text
File #: WS-25-0155, Version: 1, Agenda #:

RECOMMENDATION
Staff recommends that the Water Subcommittee provide feedback on the Utility System Fire Preparedness update.

BACKGROUND
At the January 30, 2025, Water Subcommittee Meeting, staff received feedback from the Water Subcommittee to provide an update of fire infrastructure and coordination with local agencies.

ANALYSIS/DISCUSSION
The information below provides a staff update of fire infrastructure and coordination with local agencies
· Rialto Utility Authority (RUA) staff met with Chief Park regarding fire hydrant maintenance.

Staff developed a communication protocol and is coordinating with Rialto Water Services (RWS) and Veolia North America (Veolia), as well as adjacent water agencies (West Valley Water District and Fontana Water Company). The protocol requires all water purveyors to notify the fire department of the location of fire hydrants that are out of service or undergoing maintenance. The information will then be uploaded into the fire department’s City of Rialto Printed on 2/26/2025Page 1 of 3
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11 File #: WS-25-0155, Version: 1, Agenda #:

Geographic Information System (GIS) system and available in real time to fire department response personnel. Also, the fire department is working on a citywide evacuation plan. · Related GIS files regarding the City’s water system pressure zones and purveyor boundaries have been provided to the fire department.

Staff proposes to bring a Wildfire Preparedness Addendum to update the Water Master Plan. The update will include a critical analysis that will evaluate individual Southern California Edison circuits and the potential impacts from Public Safety Power Shutoffs. This information will then be compared with water production and storage facilities serving the City. The analysis will prioritize water facilities for backup generation. In addition, given the cost implications of backup generators, the analysis will help identify cost savings for permanent versus mobile generators.

ENVIRONMENTAL IMPACT
The requested action is not a “Project” as defined by the California Environmental Quality Act (CEQA). Pursuant to Section 15378(a), a Project means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. According to Section 15378(b), a Project does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

GENERAL PLAN CONSISTENCY
Approval of the proposed action also complies with the following City of Rialto Guiding Principles, General Plan Goals and Policies:

Our City government will lead by example, and will operate in an open, transparent, and responsive manner that meets the needs of the citizens and is a good place to do business.

LEGAL REVIEW
The City Attorney’s Office has reviewed the staff report.

FINANCIAL IMPACT
Operating Budget Impact
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12 File #: WS-25-0155, Version: 1, Agenda #:

There is no impact on the operating budget with this action.

Capital Improvement Budget Impact
There is no impact on the capital improvement budget with this action.

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13 City of Rialto
Legislation Text
File #: WS-25-0156, Version: 1, Agenda #:

For Water Subcommittee Meeting March 4, 2025
TO: Honorable Water Subcommittee Members
APPROVAL: John Rossi, Interim Utilities Director
Utilities Director Update:

1. Update on the RUA/RWS Fiscal 25 - 26 Water and Wastewater Budget Process

2. Update on Various Utility Department Construction Projects

3. Update on Utility Department Grants

4. Veolia’s Monthly Operations Report (MOR)_February 2025 (reporting period December 2024) City of Rialto Printed on 2/26/2025Page 1 of 1
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14 Monthly Operations Report
FEBRUARY 2025
Reporting period December 2024
15 RIALTO

CUSTOMER SERVICE & REVENUE

MONTHLY OPERATIONS REPORT

Reporting Period:

December 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
16 Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12

17 3

I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of

86.8%. Out of 1,267 inbound calls answered 1,100 were answered within the first 30 seconds.

Water consumption has decreased by 29.8% when compared against previous month.

When compared against last year, consumption has decreased by 17.2%.

Sewer revenue has decreased by 3.4% compared to the prior month and increased by less than 1% from last year.

II. CALL CENTER PERFORMANCE
During this reporting month, service level was 86.8% with 1,100 out of 1,267 being answered within the first 30 seconds. Overall average wait time was twenty-eight (28) seconds.

III. AUTOMATED SERVICES
About 12,295 or 54.4 of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.4% have chosen the e-bill option. This e-bill participation is 9.3% increase from December of the prior year.

88.7%

80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4%

87.6% 91.0% 89.5% 86.8%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Answer in 30 Sec 1,182 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 1,193 982 1,100 Calls Answered 1,335 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 1,310 1,096 1,267 Service Level 88.7% 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% 91.0% 89.5% 86.8% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Number of Bills 22,161 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 22,541 22,571 22,575 Number of Bill Adjustments (during billing) 5 15 18 10 12 16 10 11 9 5 11 9 29 Automated Over the Phone Payments 2,340 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 2,483 2,092 2,436 Online Payment 7,466 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 9,302 7,804 10,320 E-bill Participants 5,451 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 5,855 5,922 5,959 Auto Pay Participants (New Portal) 3,927 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 4,305 4,343 4,367 PayNearMe 107 128 100 115 118 111 88 114 118 92 95 93 95 18 4

IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has decreased by 29.8% when compared against previous month.

When compared against last year, consumption has decreased by 17.2%. This increase is attributed to lower number of days during this billing period.

B. Billing
A total of 22,575 bills were mailed or sent out electronically in December. Billing accuracy was 99.87% with twenty-nine (29) requiring adjustments.

January Feburary March April May June July August September October November December 2022Water 241,287 223,032 223,207 297,841 288,124 276,657 403,710 311,061 350,061 359,392 236,515 202,786 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 360,721 253,250 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2022 Sewer 59,626 56,153 56,754 63,960 62,590 60,787 71,216 63,689 64,640 72,132 61,563 56,435 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 73,871 63,136 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
19 5

V. REVENUE & AGING
A. Revenue
Water revenue has decreased 19.9% when compared against the prior month and decreased 10.1% when compared against previous year. This lower revenue is attributed to lower number of days during this billing cycle. Sewer revenue has decreased by 3.4% compared to the prior month and increased by less than 1% from last year. Please consider that revenue from water consumption is smaller than monthly water base charges.

January Feburary March April May June July August September October November December 2022 Water Sales $977,094.0 $945,326.0 $941,885.0 $1,122,653 $1,097,343 $1,070,723 $1,386,351 $1,093,082 $1,263,192 $1,289,719 $978,498.0 $895,232.0 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $1,297,360 $1,038,617 $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2022Sewer Sales $2,176,173. $2,152,801. $2,155,275. $2,210,259. $2,199,196. $2,185,623. $2,263,950. $2,207,417. $2,217,989. $2,277,957. $2,200,351. $2,154,640. 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $2,344,329. $2,264,375. $1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
20 6

B. Aging
The total aging balance has decreased by 4.8%, see first table below. For balances >30-days only, water has increased 21.3% and wastewater has increased by 16.9%.

C. Bad Debt
Fourteen (14) accounts were sent to collections for a total amount of $9,965.43. These collections typically arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Aging Balances in Dollars ($)
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Water $1,918,367.4 $1,583,224.6 $1,512,983.1 $1,321,331.7 $1,211,293.3 $930,266.74 $1,300,485.7 $1,346,722.0 $1,087,642.2 $1,343,665.0 $1,143,400.0 $1,624,355.3 $1,354,212.1 $3,446,778.2 $3,110,425.9 $3,169,474.9 $3,439,882.8 $3,264,892.1 $2,773,989.3 $3,162,401.4 $2,151,944.5 $1,998,417.9 $2,352,406.8 $2,261,553.6 $3,013,219.8 $2,776,221.3 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Thousands
Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Water $902,711 $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 $462,301 $336,164 $306,205 $385,519 $470,281 $570,310 Sewer $1,527,204 $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 $759,956 $938,055 $1,096,563 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges) 21 7

VI. SERVICE ORDERS
290 service orders were initiated by the customer service team during the reporting month. Of this total, 75 service orders or 22.8% were due to occupant changes. 129 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.

VII. OTHER ACTIVITIES
No disconnections were performed during the week of holidays. With the holidays falling on Wednesdays, disconnections in January may be waived to comply with SB998, requiring 45-days from the past due dates. (If disconnection dates falls on Friday, RWS will not perform the disconnection to lessen the impact to the customers.) VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in December 2024 is $4,111,000 Non-Rate Revenue is $143,000; Utility Revenue is $3,693,000 and Tax / Ambulance Revenue at $275,000.

RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in December 2024 and December 2023 are $ 269,000 and $ 206,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $6,000 in December 2024 and $4,000 in December 2023.

B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.

Colton Unified School District is in agreement with RWS to pay $5 ,000 monthly for sewage connections based on enrollment rates provided each school year.

An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).

This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
22 8

The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.

C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.

Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.

Rialto Bioenergy Solutions subleased a City property for $10,750 a month.

The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on December 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.

The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.

D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the v arious developments, which is then distributed to RWS. There was no DIF payment received in December of 2024.

E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, RWS received a payment from San Bernardino County the amount of $332,624 for Standby Charges and Production Charges.

In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
23 9

F. Cash Collections by Payment Method – Rialto Water Services

Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.

General ledger are posted and accounted for the following day the payments are processed.

Payment Method Description
Transaction
Count DECEMBER 2024 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 21 122,268$ 2.80%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 21 685,915 15.70% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 21 322,671 7.39%

PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.

Payments originated from Merchant online service 13,748 2,049,055 46.90% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 21 1,175,827 26.92% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 108 12,923 0.30% Total Revenue per
Bank 4,368,659$ 100%
Recon to RUA Recap:

Adj detailed in RUA (257,925)
Prior mo. Correction
RUA increase in Cash 4,110,734$
24 10

G. Payment Collection Method – Fiscal Year to Date

H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison

I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 Dec 2024 TOTAL % Cash Deposits 122,310$ 116,600$ 111,287$ 121,951$ 89,627$ 122,268$ 684,043$ 2.87% Remote Check Deposits 227,143 953,011 383,642 394,629 613,264 685,915 3,257,603$ 13.69% EBOX 334,259 346,067 289,347 349,088 288,522 322,671 1,929,953$ 8.11% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 2,034,573 1,499,559 2,049,055 10,954,570$ 46.03% Lockbox Deposits 1,169,619 1,273,243 1,089,604 1,285,860 903,561 1,175,827 6,897,713$ 28.98% Pay Near Me 14,561 14,530 10,989 11,968 10,491 12,923 75,462$ 0.32% Total Revenue to Bank 3,695,709$ 4,558,672$ 3,573,214$ 4,198,068$ 3,405,024$ 4,368,659$ 23,799,346$ 100.00% NSF (7,962) (4,947) (8,970) (8,950) (21,124) (20,764) (72,716)$ Net deposits 3,687,747$ 4,553,726$ 3,564,244$ 4,189,118$ 3,383,900$ 4,347,895$ 23,726,630$ Dec 2024 Dec 2023 Variance
UUT Water 86,944$ 61,329$ 25,615$
UUT Sewer 182,162 144,421 37,741
Ambulance 5,767 4,294 1,474
Total 274,874$ 210,043$ 64,830$
Dec 2024 Dec 2023 Variance
Non-Rate / Extra Territorial
Revenue 143,345$ 70,674$ 72,671$
Utility Revenue 3,692,515$ 2,836,069$ 856,447$
Total 3,835,861$ 2,906,742$ 929,118$
25 11

J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date

K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison

Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 Dec 2024 TOTAL Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 66,161 55,391 9,235 177,924 Interest Income 19,290 9,559 - - - - 28,850

NRR-FOG - - - - - - - Municipal Water Sales - - - - 332,624 - 332,624 Extra Terr- Sewage 31,463 252,123 161,340 185,039 136,360 128,586 894,911 Abatement of Expenses - - - - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 5,171 - - 9,429 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 5,629 3,067 5,525 29,489 Miscellaneous Revenue - Sewer - - - - - - - NSF - 342 - 152 35 - 529 DIF - Wastewater Connection - - - - - - - Sewer Bad Debt Collection Fees - - - - - - - Sewer Cash Over/Short - - - - - - - Total Non-Rate Revenue 63,697$ 287,171$ 189,913$ 262,152$ 527,477$ 143,345$ 1,473,755$ Utility Revenue
Water Penalty 3,154 15,321 10,183 5,903 2,602 720 37,882 Sewer Penalty 5,200 33,061 18,283 7,639 3,313 1,435 68,930 Turf Removal, Hi-Eff Rebate (1,000) (100) - - - - (1,100) Senior Disc - Water - - - - - - - Senior Disc - Sewer - - - - - - - Water Contract - - - - - - - Water Deposits Paid - - - - - - - Water Deposits Billed 17,289 8,629 9,906 8,629 8,686 10,057 63,196 Hydrant Deposits 574 - - - 420 282 1,276 Sewer Deposits Paid - - - - - - - Sewer Deposits Billed 11,760 12,823 9,518 10,900 15,201 8,822 69,024 Water 1,171,886 1,540,256 1,194,449 1,386,681 884,906 1,229,369 7,407,547 Sewer 2,327,246 2,418,456 1,959,890 2,448,917 1,669,263 2,454,711 13,278,482 Unapplied Credits (101,077) (54,176) (140,916) (81,949) (69,090) (35,829) (483,038) Bad Debt Sewer 12,029 9,909 - - - - 21,939 Bad Debt Water - - - - - - - Tax Roll - Sewer 15,596 2,790 - - - 22,950 41,336 Collection Agency - Water - - - - - - - Collection Agency - Sewer - - - - - - - Collection Agency - Misc Water - - - - - - - Total Utility Revenue 3,462,656$ 3,986,969$ 3,061,313$ 3,786,719$ 2,515,301$ 3,692,515$ 20,505,473$ Total Non-Rate + Utility Rev. 3,526,353 4,274,141 3,251,226 4,048,871 3,042,778 3,835,861 21,979,228 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
December 2024 4,110,734 20,884 2,702,902 1,386,948 4,110,734 257,925 4,368,659 December 2023 3,116,786 6,868 2,119,582 990,336 3,116,786 7,519 3,124,305 26 12

L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging

AT&T The credit indicates annual payment of cell tower rent.

Social Science Service (Cedar House) RWS receives past and current payments subsequently in January.

City of Fontana is current with its obligations.

Colton Unified School District is current with its obligations.

County of San Bernardino has a past due balance in December . The customer will be contacted.

Rialto Bioenergy Solutions RWS receives past and current payments subsequently in January.

Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.

Name
Total as of
12/31/2024 Current 31-60 days 61-90 days >90 days
AT&T - Easton (5,647)$ (1,500) - - (4,147) Social Science Service - Cedar House 9,850 9,850 - - - CITY OF FONTANA 123,847 123,847 - - - Colton Unified School District - - - - - County of San Bernardino-CSA 70 BL 38,807 19,403 19,403 - - Rialto BioEnergy Solutions 27,708 10,750 16,958 - - Sprint-Nextel SBA 2012 TC Assets 9,331 - - - 9,331 San Bernardino Co Waste System Div. - - - - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 4,714 - - - 4,714 Grand Total 208,609$ 162,350$ 36,362$ -$ 9,898$ 27 1

RIALTO WATER

MONTHLY OPERATIONS REPORT

Reporting Period:

December 2024

Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services

28 2

RIALTO WATER

OPERATIONS AND MAINTENANCE REPORT

Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 13
IX. RAINFALL TOTALS 14

29 3

RIALTO WATER

MONTHLY OPERATIONS REPORT

I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.

30 4

A. Water Production Totals
Total water delivered into the Rialto system this month was 862.15 acre-feet. 628.37 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 99.21 acre-feet was delivered via the BLF transmis sion system (City 4A production has been deducted). 134.57 acre-feet came from the OPRTP.

DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 12/1/24 0.00 1.57 0.00 0.00 4.10 6.13 8.75 8.54 5.30 4.61 30.25 12/2/24 0.00 2.72 0.00 0.00 3.83 5.81 7.04 4.96 3.65 4.57 25.54 12/3/24 0.00 3.64 0.00 0.00 3.75 5.63 10.11 8.22 5.00 4.87 31.11 12/4/24 0.00 1.07 0.00 0.00 3.52 7.23 6.88 5.33 4.11 4.13 25.39 12/5/24 0.00 0.00 0.00 0.00 4.54 4.89 8.63 7.64 5.40 5.07 27.54 12/6/24 0.00 5.19 0.00 0.00 4.21 6.29 10.24 9.85 4.91 4.36 34.81 12/7/24 0.00 2.40 0.00 0.00 3.42 5.17 9.09 7.30 4.89 4.82 28.00 12/8/24 0.00 4.03 0.00 0.00 4.06 6.04 7.73 7.09 4.66 4.95 30.83 12/9/24 0.00 1.42 0.00 0.00 3.74 5.69 7.44 4.52 4.27 3.72 23.36 12/10/24 0.00 5.49 0.00 0.00 3.76 5.67 6.46 2.69 4.87 4.28 26.76 12/11/24 0.00 6.07 0.00 0.00 4.45 6.90 9.00 7.74 3.56 4.03 32.75 12/12/24 0.00 0.00 0.00 0.00 3.47 5.05 9.88 7.75 5.07 5.49 26.84 12/13/24 0.00 0.00 0.00 0.00 3.93 5.84 9.11 6.53 5.12 4.19 25.61 12/14/24 0.00 0.00 0.00 0.00 3.88 5.87 8.16 6.53 3.76 4.17 24.21 12/15/24 0.00 8.90 0.00 0.00 3.92 7.50 7.79 9.60 5.30 0.00 35.22 12/16/24 0.00 6.79 0.00 0.00 3.61 4.55 7.60 0.00 3.60 4.39 22.93 12/17/24 0.00 4.52 0.00 0.00 2.92 5.90 0.14 4.77 3.24 3.87 25.22 12/18/24 0.00 6.48 0.00 0.00 3.54 5.75 5.80 4.34 3.99 4.55 28.65 12/19/24 0.00 5.75 0.00 0.00 0.88 6.14 9.25 7.83 5.26 4.15 30.00 12/20/24 0.00 8.09 0.00 0.00 0.00 5.63 10.40 6.73 6.24 5.35 32.04 12/21/24 0.00 6.13 0.00 0.00 0.28 5.53 8.78 6.96 0.00 4.10 23.01 12/22/24 0.00 5.87 0.00 0.00 0.58 6.33 0.00 0.34 8.45 4.81 26.38 12/23/24 0.00 3.92 0.00 0.00 0.16 5.39 6.35 8.42 4.52 3.73 26.14 12/24/24 0.00 0.00 0.00 0.00 7.22 6.67 10.08 6.63 4.82 5.65 30.99 12/25/24 0.00 0.00 0.00 0.00 6.80 5.70 7.67 6.77 3.19 4.24 26.70 12/26/24 0.00 0.00 0.00 0.00 8.46 7.34 8.91 6.73 4.20 4.04 30.78 12/27/24 0.00 0.00 0.00 0.00 6.64 5.92 10.70 9.18 4.57 0.00 26.31 12/28/24 0.00 0.00 0.00 0.00 2.86 3.75 6.45 6.89 4.59 0.00 18.09 12/29/24 0.00 0.00 0.00 0.00 4.40 5.51 8.25 2.73 4.68 13.26 30.57 12/30/24 0.00 0.00 0.00 0.00 2.34 6.10 10.02 10.93 4.18 5.40 28.95 12/31/24 0.00 0.00 0.00 0.00 0.02 6.98 9.41 11.43 4.96 3.77 27.16 TOTAL 0.00 90.05 0.00 0.00 109.31 182.89 246.12 204.97 140.36 134.57 862.15 MIN 0.00 0.00 0.00 0.00 0.00 3.75 0.00 0.00 0.00 0.00 18.09 MAX 0.00 8.90 0.00 0.00 8.46 7.50 10.70 11.43 8.45 13.26 35.22 AVE 0.00 2.90 0.00 0.00 3.53 5.90 7.94 6.61 4.53 4.34 27.81 DECEMBER 2024 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 31 5

DECEMBER 2024 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 12/1/24 0.00 0.00 2.01 0.00 0.00 8.54 0.00 0.00
12/2/24 0.00 0.00 2.13 0.00 0.00 4.96 0.00 0.00
12/3/24 0.00 0.00 3.58 0.00 0.00 8.22 0.00 0.00
12/4/24 0.00 0.00 0.44 0.00 0.00 5.33 0.00 0.00
12/5/24 0.00 0.00 3.26 0.11 0.17 7.64 0.00 0.00
12/6/24 0.00 0.00 2.77 0.00 0.00 9.85 0.00 0.00
12/7/24 0.00 0.00 0.00 0.00 0.00 7.30 0.00 0.00
12/8/24 0.00 0.00 4.82 0.00 0.00 7.09 0.00 0.00
12/9/24 0.00 0.00 1.34 0.00 0.00 4.52 0.00 0.00
12/10/24 0.00 0.00 3.29 0.00 0.00 2.69 0.00 0.00
12/11/24 0.00 0.00 1.88 0.00 0.00 7.74 0.00 0.00
12/12/24 0.00 0.00 1.35 0.00 0.00 7.75 0.08 0.00
12/13/24 0.00 0.00 0.21 0.00 0.00 6.53 0.00 0.00
12/14/24 0.00 0.00 0.00 0.00 0.00 6.53 0.00 0.00
12/15/24 0.00 0.00 6.73 0.00 0.00 9.60 0.00 0.00
12/16/24 0.00 0.00 3.54 0.00 0.00 0.00 0.00 0.00
12/17/24 0.00 0.00 0.81 0.00 0.00 4.77 0.00 0.00
12/18/24 0.00 0.00 3.46 0.00 0.00 4.34 0.00 0.00
12/19/24 0.00 0.00 7.10 0.00 0.00 7.83 0.00 0.00
12/20/24 0.00 0.00 5.48 0.00 0.00 6.73 0.00 0.00
12/21/24 0.00 0.00 6.07 0.00 0.00 6.96 0.00 0.00
12/22/24 0.00 0.00 2.89 0.00 0.00 0.34 0.00 0.00
12/23/24 0.00 0.00 2.15 0.00 0.00 8.42 0.00 0.00
12/24/24 0.00 0.00 1.47 0.00 0.00 6.63 0.00 0.00
12/25/24 0.00 0.00 0.00 0.00 0.00 6.77 0.00 0.00
12/26/24 0.00 0.00 0.00 0.00 0.00 6.73 0.00 0.00
12/27/24 0.00 0.00 0.00 0.00 0.00 9.18 0.00 0.00
12/28/24 0.00 0.00 0.00 0.00 0.00 6.89 0.00 0.00
12/29/24 0.00 0.00 0.00 0.00 0.00 2.73 0.00 0.00
12/30/24 0.00 0.00 1.45 0.00 0.00 10.93 0.00 0.00
12/31/24 0.00 0.00 3.05 0.00 0.00 11.43 0.00 0.00
TOTAL 0.00 0.00 71.28 0.11 0.17 204.97 0.08 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 7.10 0.11 0.17 11.43 0.08 0.00
AVE 0.00 0.00 2.30 0.00 0.01 6.61 0.00 0.00

32 6

B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.

Depth-to-water is measured from the well head to the static water surface.

Increases in depth-to-water represent a decrease in static water level.

Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Dec Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Chino # 1 (580 ft) In-
active well 429' 411' 411' 420' 417' 411' 414' 414' 412' 411' 411' 411' 410' Chino # 2 (550 ft) 369' 344' 345' 342' 346' 354' 347' 352' 347' 347' 343' 340' 342' City # 1 (260 ft) 392' 247' 247' 247' 164' 158' 158' 151' 150' 247' 247' 251' 121' City # 2 (480 ft) 402' 212' 210' 171' 182' 164' 164' 164' 171' 210' 137' 139' 147' City # 3 (525 ft) Out
of Service 505' 451' 429' 450' 423' 423' 423' 418 417' 416' 416' 417' 414' City # 4A (528 ft) 406' 375' 376' 361' 373' 373' 374' 380' 379' 380' 380' 380' 381' City # 5 (385 ft) In-
active well 364' 358' 340' 339' 340' 339' 335' 333' 334' 332' 322' 320' 318' Rialto # 1 (650 ft) In-
active well 588' 581' 553' 564' 569' 569' 571' 571' 571' 571' 553' 552' 561' Rialto # 2 (550 ft) In-
active well 502' 501' 499' 500' 500' 500' 501' 500' 501' 502' 501' 501' 499' Rialto # 3 (509 ft) 478' 474' 474' 475' 474' 475' 474' 477' 477' 473' 476' 473' 472' Rialto # 4 (450 ft) In-
active well 418' 415' 416' 415' 415' 415' 415' 416' 415' 418' 418' 414' 413' Rialto # 5 (560 ft) 386' 383' 385' 385' 386' 386' 386' 386' 385' 384' 384' 384' 385' Rialto Well # 7 In-
active well 362' 362' 362' 361' 362' 362' 361' 361' 362' 362' 362' 361' 362' Miro # 3 (563 ft) 492' 487' 485' 486' 487' 488' 487' 489' 487' 485' 485' 484' 484' EW-1 (780 ft) 476' 476' 474' 475' 476' 476' 473' 474' 475' 474' 473' 475' 475' January 2024 the sounder was out of service.

33 7

II. REGULATORY
All State of California and public health agency regulatory requirements were met.

A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Quarterly Report for Disinfectant Residuals Compliance Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS)
ng/L 2.0 4
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion

Sample Date Sample Site Location Results
12/17/2024
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1

BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform
OUT OF

SERVICE A A A A A A A A A
E. Coli A A A A A A A A A
Nitrate as N 3.1 3.0 4.9
Perchlorate (CLO4) 4.7* <1.0 11* 140*
Total Dissolved Solids 180 320 200 210 200 200 300 300 190 Perfluorooctanoic (PFOA) 5.7
Perfluorooctanesulfonic
(PFOS)
<2.0

*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).

34 8

B. Sample Site Location Results
Rialto Distribution Sample Results
December 2024
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 12/03/24 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.80 A A
1228 W. Merrill 1.15 A A
256 N. Fillmore 1.15 A A
987 W. Grove 1.02 A A
978 N. Driftwood 1.11 A A
1451 N. Linden 1.03 A A
469 W. Jackson 1.21 A A
935 E. Mariposa 1.04 A A
1000 N. Joyce 1.23 A A
766 N. Chestnut 1.23 A A
149 W. Victoria 1.45 A A
313 E. McKinley 1.10 A A
609 E. South 1.23 A A
273 E. Alru 1.36 A A
1161 S. Lilac 1.35 A A
101 E. Valley 1.21 A A
CYCLE 2 - 12/09/24 mg/l P/A P/A Color Units TON NTU
210 N. Park 1.10 A A <3.0 1 <0.10
101 S. Larch 1.00 A A <3.0 1 <0.10
320 N. Wisteria 1.10 A A <3.0 1 <0.10
861 W. Grove 1.00 A A <3.0 1 <0.10
1168 N. Glenwood 1.10 A A <3.0 1 <0.10
1320 N. Fitzgerald 1.00 A A <3.0 1 <0.10
860 N. Willow 1.10 A A <3.0 1 <0.10
209 E. Cornell 1.00 A A <3.0 1 <0.10
643 E. Margarita 1.00 A A <3.0 1 0.15
1170 N. Terrace Rd. 1.10 A A <3.0 1 <0.10
681 E. Erwin 1.10 A A <3.0 1 <0.10
402 E. Merrill 1.10 A A <3.0 1 <0.10
261 W. Wilson 1.00 A A <3.0 1 <0.10
532 S. Iris 1.20 A A <3.0 1 0.18
281 W. Hawthorne 1.10 A A <3.0 1 <0.10
379 W. Valley 1.20 A A <3.0 1 <0.10

35 9

Rialto Distribution Sample Results
December 2024
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.

Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 12/16/24 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.26 A A
775 E. Foothill 0.99 A A
878 N. Primrose 0.98 A A
369 E. Van Koevering 1.37 A A
274 W. Valencia 1.15 A A
1566 N. Fillmore 1.27 A A
932 N. Idyllwild 1.15 A A
644 N. Smoketree 1.14 A A
605 W. Rosewood 1.24 A A
1189 W. Second 1.35 A A
775 W. Rialto 1.12 A A
211 E. Wilson 1.27 A A
595 E. Huff 1.41 A A
1005 S. Riverside 1.45 A A
794 S. Verde 1.31 A A
1055 W. Bloomington 1.19 A A
CYCLE 4 - 12/23/24 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.06 A A
101 S. Linden 0.94 A A
234 N. Larch 1.31 A A
575 N. Driftwood 1.28 A A
1355 W. Shamrock 1.13 A A
992 N. Yucca 1.25 A A
481 W. Cornell 1.26 A A
158. E. Shamrock 1.31 A A
749 E. Holly 1.36 A A
545 E. Victoria 1.24 A A
200 N. Sycamore 1.01 A A
407 E. Allen 1.19 A A
399 E. Montrose 0.92 A A
856 S. Orange 1.43 A A
911 S. Cactus 1.42 A A
220 W. Valley 1.05 A A
P/A + Present or
Absent

36 10

C. Violations
No violations were received during this reporting period.

D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 2 42 mg/L for the month of December as compared to 214 mg/L in November. The TDS levels are below the secondary maximum contaminant level requirements.

III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics VNA Academy Catch-up
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 2
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4097 days.

IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2 158 gallons of sodium hypochlorite was used in December as compared to 2322 gallons used in November.
37 11

V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for December 2024. We will provide the data as it is received, thus will include yearly usage received to date.

SCE kWh
Year Month
Billed
Usage
2023 December 373,789
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 650,431
2024 September 562,739
2024 October 529,208
2024 November 247,773

VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.

VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
38 12

The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Ria lto WWTP are taken into consideration when operating the facilities and water sources.

A. Operational Wells
Chino Well 2 was out of service due to chlorination system repairs. City Well 2 was out of service partial month due to motor issues.

B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . 44 valves were exercised for the month of December.

Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 379
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Ten flushings were performed in December.

Hydrant/Dead End Flushing
Progress
2024
January 0
February 3
March 9
April 0
May 5
June 0
July 5
August 20
September 0
October 6
39 13

November 5
December 10
Total 63
Progress % (100)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed field site visit s on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. Veolia will reach out to DDW regarding the minor deficiencies.

VIII. ASSET MANAGEMENT
The following work orders were completed for the month of December:
• Preventive Maintenance –2
• Corrective Maintenance –0
• Predictive Maintenance –0
14– PMs planned for January 2025
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to six pipe line and t hree hydrant repairs.

B. Major Equipment and/or Machinery Outages
Chino Well 2 was out of service due to chlorination system repairs. City Well 2 was out of service partial month due to motor issues.

40 14

IX. RAINFALL TOTALS

41 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

Reporting Period:

December 2024

Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
42 RIALTO WASTEWATER

OPERATIONS AND MAINTENANCE REPORT

Contents

EXECUTIVE SUMMARY

1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs

2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month

3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion

4. Monthly Safety Program Overview

5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption

6. Odor Complaints / Actions Taken

7. Major Equipment and/or Machinery Outages

8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests/monitoring c. Government agency notice of violation received
d. Government agency monitoring
e. Other matters of concern

9. Complaint Logs

TABLES

● Treatment Facility – Monthly Performance Summary
● Collection System- Monthly Pipe Cleaned
43 RIALTO WASTEWATER

MONTHLY OPERATIONS REPORT

EXECUTIVE SUMMARY

Highlights of this month’s Wastewater O&M report include the following:

● The treatment plant performed well and met all compliance parameters. ● There was three residential call outs for sewer collection issues.

1. Collection System/Customer Service Log

a. Collections group activities this month:

Category Current Month
Statistics
Prior Month Statistics 2024 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
325 24,240 233,976
Sanitary sewers assessed using the SL-RAT
method, feet 0 3,478 27,656
CCTV Inspection, miles (26 is the annual goal)* 1.15 2.33 27.25 Manhole Inspections 0 0 53
USA Dig Alert Markings, count 21 30 266
Residential call outs 3 1 30
Sanitary sewer overflows 2 0 7

b. S.S.O. dates: December 4, 2024 and December 14, 2024 c. Customer Service Call Outs – See Item 9 for details.

2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.

a. Significant events during the month were: None.

3. Treatment Facility Performance/Laboratory Activities

a. See the attached Table 1 Monthly Performance Summary.

b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.

The monthly submittal of State/Federal discharge monitoring reports was completed promptly.

c. Effluent specification exceedance discussion
See Section 2 above. N/A
44 4. Monthly Safety Program Overview

Category Monthly Statistic
Safety Training Topics 1
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 3
Vehicle Incidents, count 0

*A lost time incident has not occurred since 9-3-2020, totaling 1,579 days.

5. Biosolids, Chemicals, and Utilities

a. Monthly Biosolids Production

Biosolids Current Month
Statistics
Prior Month Statistics 2024 Year-to-Date
Statistics
Wet Tons Produced 1294.13 1,014.27 13,186.05

b. Monthly Chemical Consumption

Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 33,790 25,639.8 Sodium Bisulfite, Discharge Dechlorination 9,820 8,114
Ferrous Chloride, Digester Gas Conditioning 4,171 3,842 Polymer, Gravity Belt Thickener 472 454
Polymer, Belt Filter Press 552 564
Alum, Tertiary Filters 0 1

45 c. Monthly Utilities Consumption

Utility Current Month Statistics Prior Month Statistics Electricity WWTP, KWH 400648 378668
Electricity Lilac LS, KWH ** 826
Electricity Sycamore LS, KWH ** 493
Electricity Ayala LS, KWH ** 7689
Electricity Agua Mansa LS, KWH ** 4350
Electricity Cactus LS, KWH 1376 1492
Electricity Ramrod LS, KWH 664 514
Frisbee Park LS, KWH ** 759
El Rancho Verde LS, KWH 1690 1694
Natural Gas WWTP, Therms 5527 3651
* LS is in bypass mode, pending CIP completion
** SCE has not updated this account.

6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.

7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
● Gravity Belt Thickener #1

8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None

b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month

c. Government agency notices of violation received
No notices were received.

d. Government agency monitoring
Routine monitoring reports were submitted.

e. Other matters of concern
None

46 9. Customer Service Callout Details Log

Date Address Comments Personnel Manhole To
Manhole
12/04/2024 1150 N Willow Lateral in the apartment complex was plugged causing sewage to spill out to storm drain. Vacuum truck setup in storm drain to recover sewage until the plumber onsite
cleared the lateral.

ET / PH NA NA

12/14/2024 280 S. Palm Ave P&G Auto parts and Machine shop ZG / ET NA NA

12/16/2024 861 West Mallory Water leak in the street next to the curb, nowhere near a MH. Called WVWD to report a water leak.

BVO NA NA

47 Table 1 Summary

48 49

Table 2 Summary

50 51

Table 3 Summary

52 53

Monthly Sewer Line Cleaned

54 55
RIALTO

CIP REPORT
Reporting Period:

December 2024
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
56 FIP-CIP Updates for January - 2025 1. Sycamore Lift Station Improvements Project: Final close out and start up meeting completed in June-2024. Added work

change

order

for

miscellaneous

design

changes

and

testing

material

submitted

for

review

and

approval

out

the

project

January

2024

and

resubmitted

September

2024.

Final

invoice

the

City

once

the

change

order

approved.

Note: Lift station cannot be fully operational until the Sycamore Sewer Trunk Line (Phase II) project is completed

due

the

new

pumps

lift

station

being

too

large

discharge

into

the

8”

sewer

pipe

heading

towards

Baseline

Road.

(8”

sewer

line

undersized)

Final

billing

sent.

Payment

pending.

This

project

finished.

Awaiting

final

approvers

approve

payment

before

closing

this

project.

2. Rialto Solids Upgrade study: Basis of Design Report was finalized, reviewed and accepted by the City and Veolia. NTP on

proceeding

with

30%

design

provided

AECOM

9/22/2023.

AECOM

working

30%

design.

Field

visit

completed

11/15/2023

and

11/16/2023.

30%

design

will

completed

February

16,

2024.

30%

design

documents

submitted

AECOM

February

16,

2024.

This

was

shared

with

the

City

3/15/2024

after

Veolia’s

internal

reviews.

30%

design

review

Page

turn

and

the

field

site

visit

with

Stakeholders

4/10/24

and

person

(at

WWTP)

4/19/24.

Solids

Handling

30%

estimate

developed

and

shared

with

RWS

5/9/2024.

June

2024:

NTP

provided

AECOM

for

the

60%

design,

GMP

prep

and

Shop

Drawings

prep

given

the

end

May

(ongoing).

60%

design

drawings

are

anticipated

9/30/2024.

Added

design

work

change

order

development

for

AECOM's

added

design

efforts

for

the

Centrifuge

layout

which

was

changed

after

the

30%

and

60%

design

reduce

construction

costs

while

optimizing

project

value

and

addressing

other

O&M

concerns

raised

during

the

reviews.

60%

page

turn

completed

with

the

City’s

consultant

City.

Shared

project

cost

pricing

from

AECOM-W.M.

Lyles

with

the

City.

Awaiting

direction

steps.

AECOM-W.M.

Lyles

continue

working

the

100%

design

and

the

Guaranteed

Maximum

Price.

meeting

with

Stakeholders

vet

the

GMP

set

Peter

Luchetti

February.

Veolia

drafting

FCWA

for

review/approval. 3. Digester 1 Activation: AECOM is reviewing the options proposed by DN Tanks and will include their recommendation and

cost

for

the

appropriate

cover

the

GMP

for

the

Solids

Handling

design.

This

work

will

completed

after

Solids

Handling

project

design

complete.

4. Sycamore Sewer Trunk Line Project (Phase II): Design is complete and RFP documents sent to City (Tom) for review 8/15/23..

The

project

needs

completed

during

summer

passes

through

school

zone

and

order

get

Sycamore

Sewer

Lift

Station

back

online

fully. Funding needs to be identified before going out to bid. 5. Acacia Sewer Trunk Line Project (Phase III): Design is underway and RFP documents are being updated. Funding needs

identified.

Design

will

completed

after

funding

identified.

6. Etiwanda Ave Water Improvement Project: Water line improvements from Riverside Ave to Eucalyptus Ave. The project is

design

and

will

have

design

review

once

ready.

Funding

needs

identified.

7. Safe Routes to Schools: SRTS is a project that includes the relocation of 6 fire hydrants at specified areas. 100% plans

were

submitted

Veolia

10/07/2024.

Plans

have

been

reviewed

and

the

contractor

bid

process

ongoing.

The

Merrill

SRTS

project

90%

complete

with

only

concrete

pads

for

hydrants

remaining.

This

work

expected

take

place

conjunction

with

the

city’s

concrete

contractor.

8. City Well 3A (Phase 1): The first phase would include a pre/post video log of the well, bail and brush, a 60 hour development

test

that

includes

12hr

step

test

10 day

constant

pump

rate,

and

Dept.

Drinking

Water

required

Title

22 sampling

panel

with

the

addition

PFOA/PFAS

panel.

This

project

the

early

stage

and

FCWA

submitted

the

city

mid

February.

57 58

Water SubcommitteeMarch 4, 2025

Water Subcommittee
March 4, 2025