RWS/Veolia Monthly
Operations Report
MARCH 2025
Reporting period January 2025
RIALTO
CUSTOMER SERVICE & REVENUE
MONTHLY OPERATIONS REPORT
Reporting Period:
January 2025
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Cash Collections by Payment Method – Rialto Water Services ..................................... 9 G. Payment Collection Method – Fiscal Year to Date ....................................................... 10 H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
89.6%. Out of 1,218 inbound calls answered 1,091 were answered within the first 30 seconds.
Water consumption has increased by 2.4% when compared against previous month. When compared against last year, consumption has increased by 25.7%.
Sewer revenue has decreased by 1.6% compared to the prior month and increased by 3.2% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 89.6% with 1,091 out of 1,218 being answered within the first 30 seconds. Overall average wait time was twenty-one (21) seconds.
III. AUTOMATED SERVICES
About 12,347 or 54.6 of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.4% have chosen the e-bill option. This e-bill participation is 9.0% increase from January of the prior year.
80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4%
87.6% 91.0% 89.5% 86.8% 89.6%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
1,800
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Answer in 30 Sec 1,286 1,128 1,148 1,343 1,327 1,267 1,275 1,146 1,030 1,193 982 1,100 1,091 Calls Answered 1,595 1,386 1,435 1,617 1,659 1,639 1,549 1,406 1,176 1,310 1,096 1,267 1,218 Service Level 80.1% 81.3% 80.0% 83.0% 80.0% 77.3% 82.3% 81.4% 87.6% 91.0% 89.5% 86.8% 89.6% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Number of Bills 22,204 22,246 22,202 22,369 22,331 22,372 22,410 22,425 22,470 22,541 22,571 22,575 22,587 Number of Bill Adjustments (during billing) 15 18 10 12 16 10 11 9 5 11 9 29 17 Automated Over the Phone Payments 2,700 2,539 2,539 2,592 2,382 2,058 2,250 2,310 2,050 2,483 2,092 2,436 2,509 Online Payment 10,027 8,553 7,756 9,888 9,126 7,457 9,828 9,302 7,538 9,302 7,804 10,320 9,747 E-bill Participants 5,497 5,534 5,564 5,610 5,654 5,683 5,731 5,770 5,814 5,855 5,922 5,959 5,997 Auto Pay Participants (New Portal) 3,984 4,007 4,054 4,082 4,129 4,165 4,221 4,273 4,278 4,305 4,343 4,367 4,420 PayNearMe 128 100 115 118 111 88 114 118 92 95 93 95 108
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 2.4% when compared against previous month. When compared against last year, consumption has increased by 25.7%. This increase is attributed to higher number of days during this billing period.
B. Billing
A total of 22,587 bills were mailed or sent out electronically in January. Billing accuracy was 99.92% with seventeen (17) requiring adjustments after bill generation.
January Feburary March April May June July August September October November December 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 360,721 253,250 2025 Water 259,394
0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 73,871 63,136 2025 Sewer 58,347
0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
5 V. REVENUE & AGING
A. Revenue
Water revenue has increased 2.0% when compared against the prior month and increased
16.1% when compared against previous year. Sewer revenue has decreased by 1.6% compared to the prior month and increased by 3.2% from last year.
January Feburary March April May June July August September October November December 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $1,297,360 $1,038,617 2025 Water Sales $1,059,329.
$-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $2,344,329. $2,264,375. 2025 Sewer Sales $2,227,202.
$1,950,000.00
$2,000,000.00
$2,050,000.00
$2,100,000.00
$2,150,000.00
$2,200,000.00
$2,250,000.00
$2,300,000.00
$2,350,000.00
$2,400,000.00
$2,450,000.00
Dollars ($)
Annual Sewer Sales
6 B. Aging
The total aging balance has decreased by 3.6%, see first table below. For balances >30-days only, water has increased 5.5% and wastewater has increased by 7.6%.
C. Bad Debt
Twenty-one (21) accounts were sent to collections for a total amount of $8,552.62. These collections typically arise when renter or property owner move out without paying their bills.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Aging Balances in Dollars ($)
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Water $1,583,224.6 $1,512,983.1 $1,321,331.7 $1,211,293.3 $930,266.74 $1,300,485.7 $1,346,722.0 $1,087,642.2 $1,343,665.0 $1,143,400.0 $1,624,355.3 $1,354,212.1 $1,332,847.1 Sewer $3,110,425.9 $3,169,474.9 $3,439,882.8 $3,264,892.1 $2,773,989.3 $3,162,401.4 $2,151,944.5 $1,998,417.9 $2,352,406.8 $2,261,553.6 $3,013,219.8 $2,776,221.3 $2,648,132.6 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Thousands
Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Water $914,025 $904,091 $607,369 $578,885 $372,213 $397,106 $462,301 $336,164 $306,205 $385,519 $470,281 $570,310 $601,520 Sewer $1,544,321 $1,684,218 $1,657,300 $1,691,203 $1,393,952 $1,436,216 $496,224 $610,308 $638,310 $759,956 $938,055 $1,096,563 $1,180,220 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
207 service orders were initiated by the customer service team during the reporting month. Of this total, 73 service orders or 35.2% were due to occupant changes. 80 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
Rate changes effective January 1, 2025 will be reflected in bills created in February 2025, as portion of the water consumptions will be from December 2024. UUT exemption for residential and multi-residential will be show up on the February bills as well.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in January 2025 is $ 4,280,000 whereas Non-Rate Revenue is $ 169,000; Utility Revenue is $3,851,000 and Tax / Ambulance Revenue at $260,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in January 2025 and January 2024 are $255,000 and $280,000 respectively. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $5,000 in January 2025 and $5,000 in January 2024.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $123,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $5 ,000 monthly for sewage connections based on enrollment rates provided each school year.
An extraterritorial agreement to provide sewer service was executed between the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $19,000 per month.
8 The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $8,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $1,700 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Solutions subleased a City property for $10,750 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on January 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line exclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in January of 2024.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the Water 2023-2024 Water Year, RWS received a payment from San Bernardino County the amount of $332,624 for Standby Charges and Production Charges .
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
9 F. Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and proc ess by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count JANUARY 2025 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank 21 120,688$ 3.12%
Remote Check
Deposits
Scanned batches of checks payments made at the
customer service counter 21 291,981 7.55% EBOX Batches of electronic customer payments posted to
customer accounts at US Bank. 21 332,865 8.61%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone phone.
Payments originated from Merchant online service 13,390 2,011,139 52.00% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox. 17 1,098,091 28.39% Pay Near Me Cash payment service that allows customers to pay at a local 7-Eleven, CVS, or Family Dollar stores. 108 12,774 0.33% Total Revenue per
Bank 3,867,538$ 100%
Recon to RUA Recap:
Adj detailed in RUA 412,839
Prior mo. Correction
RUA increase in Cash 4,280,377$
10 G. Payment Collection Method – Fiscal Year to Date
H. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
I. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 Dec 2024 Jan 2025 TOTAL % Cash Deposits 122,310$ 116,600$ 111,287$ 121,951$ 89,627$ 122,268$ 120,688$ 804,732$ 2.91% Remote Check Deposits 227,143 953,011 383,642 394,629 613,264 685,915 291,981 3,549,584$ 12.83% EBOX 334,259 346,067 289,347 349,088 288,522 322,671 332,865 2,262,818$ 8.18% Paymentus, IVR, Credit Cards 1,827,817 1,855,221 1,688,345 2,034,573 1,499,559 2,049,055 2,011,139 12,965,709$ 46.86% Lockbox Deposits 1,169,619 1,273,243 1,089,604 1,285,860 903,561 1,175,827 1,098,091 7,995,804$ 28.90% Pay Near Me 14,561 14,530 10,989 11,968 10,491 12,923 12,774 88,237$ 0.32% Total Revenue to Bank 3,695,709$ 4,558,672$ 3,573,214$ 4,198,068$ 3,405,024$ 4,368,659$ 3,867,538$ 27,666,884$ 100.00% NSF (7,962) (4,947) (8,970) (8,950) (21,124) (20,764) (9,479) (82,195)$ Net deposits 3,687,747$ 4,553,726$ 3,564,244$ 4,189,118$ 3,383,900$ 4,347,895$ 3,858,059$ 27,584,689$ Jan 2025 Jan 2024 Variance
UUT Water 77,444$ 89,492$ (12,047)$
UUT Sewer 177,715 190,605 (12,890)
Ambulance 5,319 5,325 (6)
Total 260,478$ 285,422$ (24,944)$
Jan 2025 Jan 2024 Variance
Non-Rate / Extra Territorial
Revenue 169,267$ 40,373$ 128,893$
Utility Revenue 3,850,632$ 3,744,471$ 106,162$
Total 4,019,899$ 3,784,844$ 235,055$
11 J. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
K. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 Dec 2024 Jan 2025 TOTAL Non-Rate Revenue
Cell Tower Rent, Lease 5,647 19,985 21,506 66,161 55,391 9,235 12,824 190,748 Interest Income 19,290 9,559 - - - - - 28,850
NRR-FOG - - - - - - - - Municipal Water Sales - - - - 332,624 - - 332,624 Extra Terr- Sewage 31,463 252,123 161,340 185,039 136,360 128,586 145,544 1,040,455 Abatement of Expenses - - - - - - - - Water Meter Lost/Damaged/Repl 1,419 710 2,129 5,171 - - 4,924 14,353 Misc Fees - New Occ, Same Day Svc 5,877 4,453 4,939 5,629 3,067 5,525 5,945 35,434 Miscellaneous Revenue - Sewer - - - - - - - - NSF - 342 - 152 35 - 30 559 Total Non-Rate Revenue 63,697$ 287,171$ 189,913$ 262,152$ 527,477$ 143,345$ 169,267$ 1,643,022$ Utility Revenue
Water Penalty 3,154 15,321 10,183 5,903 2,602 720 101 37,983 Sewer Penalty 5,200 33,061 18,283 7,639 3,313 1,435 700 69,630 Turf Removal, Hi-Eff Rebate (1,000) (100) - - - - - (1,100) Water Deposits Billed 17,289 8,629 9,906 8,629 8,686 10,057 11,411 74,607 Hydrant Deposits 574 - - - 420 282 - 1,276 Sewer Deposits Paid - - - - - - - - Sewer Deposits Billed 11,760 12,823 9,518 10,900 15,201 8,822 11,737 80,761 Water 1,171,886 1,540,256 1,194,449 1,386,681 884,906 1,229,369 1,086,436 8,493,983 Sewer 2,327,246 2,418,456 1,959,890 2,448,917 1,669,263 2,454,711 2,380,281 15,658,763 Unapplied Credits (101,077) (54,176) (140,916) (81,949) (69,090) (35,829) (43,709) (526,747) Bad Debt Sewer 12,029 9,909 - - - - 4,560 26,499 Bad Debt Water - - - - - - - - Tax Roll - Sewer 15,596 2,790 - - - 22,950 399,116 440,452 Collection Agency - Water - - - - - - - - Collection Agency - Sewer - - - - - - - - Collection Agency - Misc Water - - - - - - - - Total Utility Revenue 3,462,656$ 3,986,969$ 3,061,313$ 3,786,719$ 2,515,301$ 3,692,515$ 3,850,632$ 24,356,106$ Total Non-Rate + Utility Rev. 3,526,353 4,274,141 3,251,226 4,048,871 3,042,778 3,835,861 4,019,899 25,999,127 Increase to
Cash per CIS
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to
Bank
Cash/CC/Cks
Deposit To Bank
January 2025 4,280,377 9,792 3,157,640 1,112,945 4,280,377 (412,839) 3,867,538 January 2024 4,070,266 17,699 2,664,605 1,387,961 4,070,266 5,470 4,075,735
12 L. Non-Rate and Extraterritorial Customer Accounts Receivable Aging
AT&T The credit indicates annual payment of cell tower rent.
Social Science Service (Cedar House) has no outstanding balance in the current month.
City of Fontana is current with its obligations.
Colton Unified School District is current with its obligations.
County of San Bernardino has a past due balance in January . The customer has been contacted and currently working on the payment of past due amounts.
Rialto Bioenergy Solutions RWS shows a current Invoice balance in January.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.
Name
Total as of
01/31/2025 Current 31-60 days 61-90 days >90 days
AT&T - Easton (2,074)$ (2,074)
Social Science Service - Cedar House -
CITY OF FONTANA 123,847 123,847
Colton Unified School District -
County of San Bernardino-CSA 70 BL 58,210 19,403 19,403 19,403 Rialto BioEnergy Solutions 56,691 56,691 Sprint-Nextel SBA 2012 TC Assets 9,331 9,331 San Bernardino Co Waste System Div. -
SB Valley Mun Water District -
Vertical Bridge Holdco, LLC (CIG) 7,544 2,830 4,714 Grand Total 253,550$ 78,925$ 143,250$ 24,117$ 7,258$ 1 RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
January 2025
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
2 RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 9
C. Violations 11
D. Source Water Total Dissolved Solids (TDS) 11
III. HEALTH AND SAFETY 11
A. Monthly Safety Program Overview 11
IV. CHEMICAL USE 11
V. ELECTRICAL USE 12
VI. WATER QUALITY COMPLAINTS 12
VII. OPERATIONS UPDATE 12
A. Operational Wells 13
B. Valve Activity 13
C. Hydrant Flushing 13
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 14
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 14 B. Major Equipment and/or Machinery Outages 14
IX. RAINFALL TOTALS 15
3 RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
4 A. Water Production Totals
Total water delivered into the Rialto system this month was 711.91 acre-feet. 660.76 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). - 63.65 acre-feet was delivered via the BLF transmission system (City 4A production has been deducted). 114.80 acre-feet came from the OPRTP.
DATE Chino 2 City 2 Rialto 3 Rialto 5 Miro 3 EW-1 City 4A BOOSTER 6-9 Cactus 1 OPRTP 2 TOTAL3 1/1/25 0.07 0.00 0.00 0.00 0.00 5.18 6.51 6.98 0.06 5.56 17.85 1/2/25 5.19 0.00 0.00 0.00 0.10 6.32 10.39 12.07 0.05 4.58 28.31 1/3/25 4.52 0.00 0.00 0.00 0.00 5.83 7.41 5.90 0.04 4.10 20.39 1/4/25 5.21 0.00 0.00 0.00 0.00 4.80 8.68 7.99 0.05 4.53 22.58 1/5/25 5.78 0.00 0.00 0.00 0.00 6.04 9.32 6.22 0.05 4.77 22.86 1/6/25 5.33 0.00 0.00 0.00 0.00 5.79 7.07 6.77 0.06 3.52 21.47 1/7/25 5.00 0.00 0.00 0.00 0.13 5.74 8.63 9.18 0.05 4.09 24.18 1/8/25 3.56 0.00 0.00 0.00 5.93 5.82 8.92 6.11 0.05 0.00 21.47 1/9/25 5.19 0.00 0.00 0.00 7.20 5.67 8.22 2.53 0.06 0.40 21.05 1/10/25 5.92 0.00 0.00 0.00 4.18 5.98 9.43 5.30 0.06 4.18 25.62 1/11/25 2.66 7.61 0.00 0.00 0.00 5.60 9.00 0.00 1.03 4.50 21.40 1/12/25 0.00 9.65 0.00 0.00 0.00 6.09 4.73 9.30 0.05 5.32 30.41 1/13/25 0.00 9.25 0.00 0.00 0.00 5.91 0.00 1.65 0.08 3.45 20.34 1/14/25 0.00 10.51 0.00 0.00 0.00 0.00 5.12 2.09 0.06 4.38 17.04 1/15/25 0.00 9.97 0.00 0.00 0.00 12.01 0.00 0.00 0.06 4.10 26.14 1/16/25 0.00 11.27 0.00 0.00 0.00 5.38 6.44 6.20 0.07 4.64 27.56 1/17/25 0.00 10.68 0.00 0.00 0.00 5.85 2.97 2.07 0.08 4.44 23.12 1/18/25 0.00 10.98 0.00 0.00 0.00 5.78 2.01 2.04 0.07 4.53 23.40 1/19/25 0.00 10.52 0.00 0.00 0.00 5.82 4.34 3.79 0.06 4.13 24.32 1/20/25 0.00 10.68 0.00 0.00 0.00 6.10 8.46 4.59 0.06 4.29 25.72 1/21/25 0.00 0.00 0.00 0.00 0.00 5.81 4.69 5.95 0.06 4.50 16.32 1/22/25 0.00 12.86 0.00 0.00 0.00 5.70 4.97 6.24 0.07 4.26 29.13 1/23/25 0.00 10.44 0.00 0.00 0.00 5.77 0.34 0.00 0.06 4.33 20.60 1/24/25 0.00 10.91 0.00 0.00 0.00 5.96 3.01 0.00 0.07 4.34 21.28 1/25/25 0.00 10.19 0.00 0.00 0.00 5.96 3.67 4.73 0.07 4.20 25.15 1/26/25 0.00 11.12 0.00 0.00 0.00 5.98 7.85 3.14 0.05 4.38 24.67 1/27/25 0.00 9.46 0.00 0.00 0.00 6.15 6.85 1.65 0.05 4.32 21.63 1/28/25 0.00 8.96 0.00 0.00 1.60 5.43 8.63 7.05 0.05 4.03 27.12 1/29/25 0.00 9.49 0.00 0.00 0.66 6.06 8.56 0.00 0.05 0.00 16.26 1/30/25 5.16 6.77 0.00 0.00 2.88 5.60 9.95 0.00 0.06 0.00 20.47 1/31/25 4.23 9.22 0.00 0.00 3.62 5.97 9.80 0.00 0.05 0.93 24.01 TOTAL 57.82 200.54 0.00 0.00 26.30 180.13 195.97 129.54 2.79 114.80 711.91 MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.04 0.00 16.26 MAX 5.92 12.86 0.00 0.00 7.20 12.01 10.39 12.07 1.03 5.56 30.41 AVE 1.87 6.47 0.00 0.00 0.85 5.81 6.32 4.18 0.09 3.70 22.96 JANUARY 2025 DAILY PRODUCTION TOTALS IN ACRE FEET
Delivered Via BLF
Purchased
1 Measured at point of connection at Cactus Reservoir site including production from City 4A. Amount may vary compared to billing. 2 Measured at point of connection at Cedar Reservoir site. Amount may vary as compared to billing. 3 City 4A is not included in total. It has been accounted for in the Purchased total. 5 JANUARY 2025 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 1/1/25 0.00 0.00 0.91 0.00 0.00 6.98 0.00 0.00
1/2/25 0.00 0.00 7.70 0.00 0.00 12.07 0.00 0.00
1/3/25 0.00 0.00 2.11 0.00 0.00 5.90 0.00 0.00
1/4/25 0.00 0.00 7.20 0.00 0.00 7.99 0.00 0.00
1/5/25 0.00 0.00 6.67 0.00 0.00 6.22 0.00 0.00
1/6/25 0.00 0.00 2.81 0.00 0.00 6.77 0.00 0.00
1/7/25 0.00 0.00 6.78 0.00 0.00 9.18 0.00 0.00
1/8/25 0.00 0.00 5.22 0.00 0.00 6.11 0.00 0.00
1/9/25 0.00 0.00 3.58 0.00 0.00 2.53 0.00 0.00
1/10/25 0.00 0.00 0.00 0.00 0.00 5.30 0.00 0.00
1/11/25 0.00 0.00 7.90 0.00 0.97 0.00 0.00 0.00
1/12/25 0.00 0.00 2.30 0.00 0.00 9.30 0.08 0.00
1/13/25 0.00 0.00 5.20 0.00 0.00 1.65 0.00 0.00
1/14/25 0.00 0.00 4.26 0.00 0.00 2.09 0.00 0.00
1/15/25 0.00 0.00 4.79 0.00 0.00 0.00 0.00 0.00
1/16/25 0.00 0.00 9.44 0.00 0.00 6.20 0.00 0.00
1/17/25 0.00 0.00 8.53 0.00 0.00 2.07 0.00 0.00
1/18/25 0.00 0.00 5.95 0.00 0.00 2.04 0.00 0.00
1/19/25 0.00 0.00 7.30 0.00 0.00 3.79 0.00 0.00
1/20/25 0.00 0.00 8.34 0.00 0.00 4.59 0.00 0.00
1/21/25 0.00 0.00 3.89 0.00 0.00 5.95 0.00 0.00
1/22/25 0.00 0.00 5.00 0.00 0.00 6.24 0.00 0.00
1/23/25 0.00 0.00 4.82 0.00 0.00 0.00 0.00 0.00
1/24/25 0.00 0.00 6.71 0.00 0.00 0.00 0.00 0.00
1/25/25 0.00 0.00 6.06 0.00 0.00 4.73 0.00 0.00
1/26/25 0.00 0.00 4.95 0.00 0.00 3.14 0.00 0.00
1/27/25 0.00 0.00 3.60 0.00 0.00 1.65 0.00 0.00
1/28/25 0.00 0.00 7.93 0.00 0.00 7.05 0.00 0.00
1/29/25 0.00 0.00 2.30 0.00 0.00 0.00 0.00 0.00
1/30/25 0.00 0.00 8.26 0.00 0.00 0.00 0.00 0.00
1/31/25 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
TOTAL 0.00 0.00 160.51 0.00 0.97 129.54 0.08 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 9.44 0.00 0.97 12.07 0.08 0.00
AVE 0.00 0.00 5.18 0.00 0.03 4.18 0.00 0.00
6 B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Depth to Water
Wells Depth to
Pump
Historical Maximum
Depth to Water Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Chino # 1 (580 ft) In-
active well 429' 411' 420' 417' 411' 414' 414' 412' 411' 411' 411' 410' 412' Chino # 2 (550 ft) 369' 345' 342' 346' 354' 347' 352' 347' 347' 343' 340' 342' 341' City # 1 (260 ft) 392' 247' 247' 164' 158' 158' 151' 150' 247' 247' 251' 121' 126' City # 2 (480 ft) 402' 210' 171' 182' 164' 164' 164' 171' 210' 137' 139' 147' 146' City # 3 (525 ft) Out
of Service 505' 429' 450' 423' 423' 423' 418 417' 416' 416' 417' 414' 414' City # 4A (528 ft) 406' 376' 361' 373' 373' 374' 380' 379' 380' 380' 380' 381' 374' City # 5 (385 ft) In-
active well 364' 340' 339' 340' 339' 335' 333' 334' 332' 322' 320' 318' 318' Rialto # 1 (650 ft) In-
active well 588' 553' 564' 569' 569' 571' 571' 571' 571' 553' 552' 561' 555' Rialto # 2 (550 ft) In-
active well 502' 499' 500' 500' 500' 501' 500' 501' 502' 501' 501' 499' 501' Rialto # 3 (509 ft) 478' 474' 475' 474' 475' 474' 477' 477' 473' 476' 473' 472' 473' Rialto # 4 (450 ft) In-
active well 418' 416' 415' 415' 415' 415' 416' 415' 418' 418' 414' 413' 414' Rialto # 5 (560 ft) 386' 385' 385' 386' 386' 386' 386' 385' 384' 384' 384' 385' 385' Rialto Well # 7 In-
active well 362' 362' 361' 362' 362' 361' 361' 362' 362' 362' 361' 362' 360' Miro # 3 (563 ft) 492' 485' 486' 487' 488' 487' 489' 487' 485' 485' 484' 484' 484' EW-1 (780 ft) 476' 474' 475' 476' 476' 473' 474' 475' 474' 473' 475' 475' 474'
7 II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
• Quarterly Report for Disinfectant Residuals Compliance Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
Perfluorooctanoic (PFOA) ng/L 2.0 4
Perfluorooctanesulfonic
(PFOS)
ng/L 2.0 4
Arsenic μg/L 2.0 10
1,2,3-Trichloropropane μg/L 0.0050 0.005
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
ng/L = parts per trillion
Sample Date Sample Site Location Results
01/16/2025
Type of Sampling Chino
2 City 2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A A A A A
E. Coli A A A A A A A A A A
Nitrate as N 2.8
Perchlorate (CLO4) 1.3* 2.8* <1.0 11* 140*
Total Dissolved Solids 220 210 290 230 220 210 240 320 320 220 Perfluorooctanoic (PFOA) <2.0
Perfluorooctanesulfonic
(PFOS) <2.0
Arsenic 5.2
8 1,2,3-Trichloropropane <0.0050
*Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
9 B. Sample Site Location Results
Rialto Distribution Sample Results
January 2025
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 01/06/25 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.40 A A
1228 W. Merrill 1.50 A A
256 N. Fillmore 1.40 A A
987 W. Grove 1.60 A A
978 N. Driftwood 1.60 A A
1451 N. Linden 1.90 A A
469 W. Jackson 1.60 A A
935 E. Mariposa 1.50 A A
1000 N. Joyce 1.50 A A
766 N. Chestnut 1.40 A A
149 W. Victoria 1.60 A A
313 E. McKinley 1.40 A A
609 E. South 1.60 A A
273 E. Alru 1.60 A A
1161 S. Lilac 1.40 A A
101 E. Valley 1.50 A A
CYCLE 2 - 01/15/25 mg/l P/A P/A Color Units TON NTU
210 N. Park 1.20 A A
101 S. Larch 1.10 A A
320 N. Wisteria 1.10 A A
861 W. Grove 1.10 A A
1168 N. Glenwood 1.40 A A
1320 N. Fitzgerald 1.40 A A
860 N. Willow 0.83 A A
209 E. Cornell 1.37 A A
643 E. Margarita 1.05 A A
1170 N. Terrace Rd. 1.40 A A
681 E. Erwin 0.95 A A
402 E. Merrill 1.34 A A
261 W. Wilson 1.20 A A
532 S. Iris 1.36 A A
281 W. Hawthorne 1.36 A A
379 W. Valley 1.22 A A
10 Rialto Distribution Sample Results
January 2025
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 - 01/23/25 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.10 A A <3.0 1 <0.10
775 E. Foothill 1.00 A A <3.0 1 <0.10
878 N. Primrose 1.20 A A <3.0 1 <0.10
369 E. Van Koevering 1.30 A A <3.0 1 <0.10
274 W. Valencia 1.30 A A <3.0 1 <0.10
1566 N. Fillmore 1.40 A A <3.0 1 <0.10
932 N. Idyllwild 1.20 A A <3.0 1 <0.10
644 N. Smoketree 1.00 A A <3.0 1 <0.10
605 W. Rosewood 1.30 A A <3.0 1 <0.10
1189 W. Second 1.20 A A <3.0 1 <0.10
775 W. Rialto 1.10 A A <3.0 1 <0.10
211 E. Wilson 1.10 A A <3.0 1 <0.10
595 E. Huff 1.20 A A <3.0 1 <0.10
1005 S. Riverside 1.20 A A <3.0 1 <0.10
794 S. Verde 1.20 A A <3.0 1 <0.10
1055 W. Bloomington 1.50 A A <3.0 1 0.17
CYCLE 4 - 01/28/25 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.01 A A
101 S. Linden 1.00 A A
234 N. Larch 0.98 A A
575 N. Driftwood 1.10 A A
1355 W. Shamrock 1.04 A A
992 N. Yucca 0.94 A A
481 W. Cornell 1.04 A A
158. E. Shamrock 0.80 A A
749 E. Holly 1.06 A A
545 E. Victoria 1.17 A A
200 N. Sycamore 1.24 A A
407 E. Allen 0.84 A A
399 E. Montrose 1.05 A A
856 S. Orange 1.17 A A
911 S. Cactus 1.20 A A
220 W. Valley 1.13 A A
P/A + Present or
Absent
11 C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meetin g system demands. The TDS was 2 32 mg/L for the month of January as compared to 242 mg/L in December. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics Safety Calendar Set-Up
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4128 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2 079 gallons of sodium hypochlorite was used in January as compared to 2158 gallons used in December.
12 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all the data for January 2025. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2024 January 208,007
2024 February 186,792
2024 March 421,268
2024 April 463,324
2024 May 428,050
2024 June 629,344
2024 July 550,202
2024 August 650,431
2024 September 562,739
2024 October 529,208
2024 November 266,378
2024 December 380,580
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatmen t Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additio nal water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
13 The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentr ations for the City of Rialto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
City Well 2 was out of service partial month due to motor issues.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . 80 valves were exercised for the month of January.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 379
2025 80
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Zero flushings were performed in January.
Hydrant/Dead End Flushing
Progress
2025
January 0
Total 63
Progress % (0)
D. Sanitary Survey
The last sanitary survey was completed by the Department of Drinking Water (DDW) in 2015. Veolia has reviewed all the regulatory conditions required and is prepared for the sanitary survey. DDW performed field site visit s on May 22 and 14 August 22, 2024. The results of the sanitary survey were received on September 19, 2024. All minor deficiencies have been corrected and submitted to DDW.
VIII. ASSET MANAGEMENT
The following work orders were completed for the month of January:
• Preventive Maintenance –41
• Corrective Maintenance –0
• Predictive Maintenance –0
35– PMs planned for January 2025
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
Corrective Work Order labor hours were dedicated to three pipe line and six hydrant repairs.
B. Major Equipment and/or Machinery Outages
City Well 2 was out of service partial month due to motor issues.
15 IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
January 2025
Prepared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs
2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month
3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
b. Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion
4. Monthly Safety Program Overview
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption
6. Odor Complaints / Actions Taken
7. Major Equipment and/or Machinery Outages
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests/monitoring c. Government agency notice of violation received
d. Government agency monitoring
e. Other matters of concern
9. Complaint Logs
TABLES
● Treatment Facility – Monthly Performance Summary
● Collection System- Monthly Pipe Cleaned
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met most compliance parameters. We had a Chlorine Contact Time noncompliance in Contact Tank #2 for eight hours and forty minutes on January 22nd. All other parameters were met. ● There were two residential call outs for sewer collection issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month Statistics 2025 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
11,383 325 11,383
Sanitary sewers assessed using the SL-RAT
method, feet 0 0 0
CCTV Inspection, miles (26 is the annual goal)* 0 1.15 0 Manhole Inspections 0 0
USA Dig Alert Markings, count 40 21 40
Residential call outs 2 3 2
Sanitary sewer overflows 1 2 0
b. S.S.O. dates: January 2, 2025
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were mostly achieved. We had a Chlorine Contact Time noncompliance in Contact Tank #2 for eight hours and forty minutes on January 22nd. All other parameters were met.
a. Significant events during the month were: None.
3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1 Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.
The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above. N/A
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics 1
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,610 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month Statistics 2025 Year-to-Date
Statistics
Wet Tons Produced 1357.15 1294.13 1357.15
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 33,883 33,790 Sodium Bisulfite, Discharge Dechlorination 11,407 9,820 Ferrous Chloride, Digester Gas Conditioning 4,251 4,171 Polymer, Gravity Belt Thickener 402 472
Polymer, Belt Filter Press 658 552
Alum, Tertiary Filters 0 0
c. Monthly Utilities Consumption
Utility Current Month Statistics Prior Month Statistics Electricity WWTP, KWH 422,070 400,648
Electricity Lilac LS, KWH 888 775
Electricity Sycamore LS, KWH 519* 501*
Electricity Ayala LS, KWH 8000 7972
Electricity Agua Mansa LS, KWH 3936 2731
Electricity Cactus LS, KWH 1523 1376
Electricity Ramrod LS, KWH 673 664
Frisbee Park LS, KWH 818 752
El Rancho Verde LS, KWH 1839 1690
Natural Gas WWTP, Therms 5647 5527
* LS is in bypass mode, pending CIP completion of downstream gravity sewer pipeline
6. Odor Complaints Received/Actions Taken
No odor complaints were received this month.
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #1 is currently offline.
● Gravity Belt Thickener #1
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
No notices were received.
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
1/9/2025 1819 N Alice A resident called on the suggestion of a plumber due to a blocked lateral. The resident was informed to recall the plumber to clear the lateral. The
BVO NA NA
1/22/2025 527 E Wilson A resident called due to a blocked lateral. We informed the owner of the Rialto lateral policy and checked that the main line was verified clearly.
ET NA NA
NA NA
Table 1 Summary
Table 1 Summary MOR
January 2025
Rialto Rialto Rialto
Influent
daily flow
Effluent
Flow
Influent
BOD
Influent
BOD
Influent
BOD Load
Effluent
BOD
Effluent
BOD Load
BOD %
Removal
Influent
TSS
Influent
TSS Load
Effluent
TSS
Effluent
TSS Load
TSS %
Removal
Date MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day % 1/1/2025 7.01 7.51
1/2/2025 6.13 6.32
1/3/2025 6.79 6.66 340 340 19,254 <2.5 138.86 99.30
1/4/2025 6.68 6.87
1/5/2025 6.57 7.43
1/6/2025 6.83 7.54 310 310 17,658 4.3 270.40 98.60 220.00 12532.00 1.00 63.00 99.50 1/7/2025 7.07 6.60
1/8/2025 6.45 6.90
1/9/2025 6.71 6.66
1/10/2025 6.86 6.96 330 330 18,880 3.9 226.38 98.80
1/11/2025 6.61 7.18
1/12/2025 7.01 6.97
1/13/2025 7.22 7.41 320 320 19,269 <5.0 309.00 98.40 260.00 15656.00 2.00 124.00 99.20 1/14/2025 6.86 7.07
1/15/2025 6.70 7.54
1/16/2025 6.81 6.71
1/17/2025 6.64 7.06 380 380 21,043 5.3 312.07 98.60
1/18/2025 6.49 7.07
1/19/2025 6.68 7.24
1/20/2025 6.90 7.00
1/21/2025 7.22 7.10 370 370 22,279 3.9 230.93 98.90 260.00 15656.00 2.00 118.00 99.20 1/22/2025 6.34 7.01
1/23/2025 5.95 6.81
1/24/2025 7.63 7.60 550 550 34,999 8.0 507.07 98.50
1/25/2025 6.60 7.12
1/26/2025 7.06 6.95
1/27/2025 7.23 7.70 330 330 19,898 4.2 269.72 98.70 240.00 14472.00 2.00 128.00 99.20 1/28/2025 6.67 7.38
1/29/2025 6.78 6.96
1/30/2025 6.98 7.35
1/31/2025 6.67 6.84 270 270 15,020 4.2 239.59 98.40
Minimum 5.95 6.32 270 270 15,020 <2.5 138.86 98.40 220.00 12532.00 1.00 63.00 99.20 Maximum 7.63 7.70 550 550 34,999 8.0 507.07 99.30 260.00 15656.00 2.00 128.00 99.50 Total 210.15 219.52 3,200 3,200 188,301 <41.3 2504.02 888.40 980.00 58315.00 7.00 433.00 397.20 Average 6.78 7.08 356 356 20,922 <4.6 278.22 98.70 245.00 14579.00 1.75 108.00 99.30 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent
Table 2 Summary
Table 2 Summary MOR
January 2025
Rialto Rialto Rialto
Influent
Conductivity
Eff
Conductivity
Daily Ave
Influent
COD
Final
Efffluent
COD
Influent
TDS
Filter
Effluent
TDS
EFF FINAL
TDS
Influent
Inorganic
Nitrogen
Effluent
Inorganic
Nitrogen
Date (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N 1/1/2025 1359.00 856.00
1/2/2025 1351.00 848.00
1/3/2025 1612.00 827.00
1/4/2025 1264.00 867.00
1/5/2025 1311.00 899.00
1/6/2025 1362.00 871.00
1/7/2025 1215.00 841.00 500.00 420.00 480.00 52.00 8.50 1/8/2025 1319.00 853.00
1/9/2025 1386.00 835.00 790 34.0
1/10/2025 1177.00 827.00
1/11/2025 1235.00 847.00
1/12/2025 1273.00 882.00
1/13/2025 1156.00 854.00
1/14/2025 1256.00 815.00
1/15/2025 1383.00 803.00
1/16/2025 1335.00 811.00
1/17/2025 1470.00 824.00
1/18/2025 1213.00 857.00
1/19/2025 1241.00 879.00
1/20/2025 1278.00 880.00
1/21/2025 1403.00 862.00
1/22/2025 1259.00 841.00
1/23/2025 1239.00 826.00
1/24/2025 1326.00 829.00
1/25/2025 1218.00 845.00
1/26/2025 1257.00 855.00
1/27/2025 1230.00 829.00
1/28/2025 1348.00 826.00
1/29/2025 1212.00 816.00
1/30/2025 1254.00 781.00
1/31/2025 1338.00 773.00
Minimum 1156.00 773.00 790 34.0 500.00 420.00 480.00 52.00 8.50 Maximum 1612.00 899.00 790 34.0 500.00 420.00 480.00 52.00 8.50 Average 1299.00 841.00 790 34.0 500.00 420.00 480.00 52.00 8.50 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Table 3 Summary
Table 3 Summary MOR
January 2025
Tranfer Data
Tranfer Data
Rialto
Tranfer Data
Influent pH 24 hr avg.
effl. pH
Effluent
Temp
Effluent
Ammonia
Effluent
Total
Coliform
Effluent
Coliform 7
Day Median
Effluent
Cyanide,
Free
Available
Eff Di(2-
ethylhexyl)
phthalate
(DEHP)
FIT- 8321 ADG
#2 Flow
FIT- 8321 ADG
#2 Flow
Natural Gas
Daily Use
FIT- 8321
ADG #2 Flow
Date SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day 1/1/2025 7.69 7.27 20.30 <1.8 <1.80 168072.00 168072.00 22100.00 168072.00 1/2/2025 7.72 7.23 20.30 <1.8 <1.80 152490.00 152490.00 21800.00 152490.00 1/3/2025 7.74 7.13 20.40 <1.8 <1.80 150343.00 150343.00 22300.00 150343.00 1/4/2025 7.70 6.96 20.30 2.0 <1.80 156317.00 156317.00 20800.00 156317.00 1/5/2025 7.73 6.95 20.10 <1.8 <1.80 149194.00 149194.00 21000.00 149194.00 1/6/2025 7.67 7.00 20.40 0.10 <1.8 <1.80 141735.00 141735.00 21200.00 141735.00 1/7/2025 7.57 7.01 20.30 <1.8 <1.80 <2.0 <5.00 154146.00 154146.00 400.00 154146.00 1/8/2025 7.73 6.93 18.40 <1.8 <1.80 167230.00 167230.00 900.00 167230.00 1/9/2025 7.80 7.03 18.80 1.8 <1.80 155330.00 155330.00 40100.00 155330.00 1/10/2025 7.68 6.95 18.90 <1.8 <1.80 156753.00 156753.00 19200.00 156753.00 1/11/2025 7.70 6.89 19.30 <1.8 <1.80 153736.00 153736.00 17800.00 153736.00 1/12/2025 7.79 6.96 18.50 <1.8 <1.80 117415.00 117415.00 17500.00 117415.00 1/13/2025 7.72 6.92 18.90 0.10 <1.8 <1.80 165763.00 165763.00 18600.00 165763.00 1/14/2025 6.85 7.06 18.60 <1.8 <1.80 166533.00 166533.00 37800.00 166533.00 1/15/2025 6.80 7.03 18.90 <1.8 <1.80 152151.00 152151.00 21700.00 152151.00 1/16/2025 6.81 7.01 19.00 <1.8 <1.80 170337.00 170337.00 22800.00 170337.00 1/17/2025 6.82 6.98 19.30 <1.8 <1.80 192014.00 192014.00 20200.00 192014.00 1/18/2025 6.76 6.91 19.70 <1.8 <1.80 132399.00 132399.00 20300.00 132399.00 1/19/2025 7.67 6.91 19.60 <1.8 <1.80 164230.00 164230.00 21400.00 164230.00 1/20/2025 7.69 6.94 19.70 <1.8 <1.80 157206.00 157206.00 20600.00 157206.00 1/21/2025 7.76 7.00 18.70 0.10 <1.8 <1.80 153942.00 153942.00 22900.00 153942.00 1/22/2025 7.78 7.04 19.00 <1.8 <1.80 174068.00 174068.00 20400.00 174068.00 1/23/2025 7.62 7.00 18.70 <1.8 <1.80 158047.00 158047.00 21300.00 158047.00 1/24/2025 7.74 6.96 18.90 <1.8 <1.80 165290.00 165290.00 21400.00 165290.00 1/25/2025 7.83 6.93 19.20 <1.8 <1.80 178264.00 178264.00 20900.00 178264.00 1/26/2025 7.66 6.91 19.70 1.8 <1.80 143138.00 143138.00 21500.00 143138.00 1/27/2025 7.45 6.90 19.80 0.10 2.0 <1.80 128612.00 128612.00 21800.00 128612.00 1/28/2025 7.64 6.89 19.40 <1.8 <1.80 821941933.00 821941933.00 21100.00 821941933.00 1/29/2025 7.48 7.01 19.80 <1.8 <1.80 137549.00 137549.00 24900.00 137549.00 1/30/2025 7.38 7.10 21.20 <1.8 <1.80 127442.00 127442.00 23700.00 127442.00 1/31/2025 7.73 7.22 20.60 <1.8 <1.80 135286.00 135286.00 21400.00 135286.00 Minimum 6.76 6.89 18.40 0.10 <1.8 <1.80 <2.0 <5.00 117415.00 117415.00 400.00 117415.00 Maximum 7.83 7.27 21.20 0.10 2.0 <1.80 <2.0 <5.00 821941933.00 821941933.00 40100.00 821941933.00 Average 7.54 7.00 19.50 0.10 <1.8 <1.80 <2.0 <5.00 26663450.00 26663450.00 20961.00 26663450.00 Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Monthly Sewer Line Cleaned
FIP-CIP Updates for February - 2025 1. Sycamore Lift Station Improvements Project: Final close out and start up meeting completed in June-2024. Added work
change
order
for
miscellaneous
design
changes
and
testing
material
submitted
for
review
and
approval
to
close
out
the
project
in
January
2024
and
resubmitted
in
September
2024.
Final
invoice
to
the
City
once
the
change
order
is
approved.
Note: Lift station cannot be fully operational until the Sycamore Sewer Trunk Line (Phase II) project is completed
due
to
the
new
pumps
at
lift
station
being
too
large
to
discharge
into
the
8”
sewer
pipe
heading
towards
Baseline
Road.
(8”
sewer
line
is
undersized)
Final
billing
sent.
Payment
pending.
This
project
is
finished.
Awaiting
final
approvers
to
approve
payment
before
closing
this
project. Payment has been received. This project is closed and will be removed
after
this
update.
2. Rialto Solids Upgrade study: Basis of Design Report was finalized, reviewed and accepted by the City and Veolia. NTP on
proceeding
with
30%
design
provided
to
AECOM
on
9/22/2023.
AECOM
is
working
on
30%
design.
Field
visit
completed
on
11/15/2023
and
11/16/2023.
30%
design
will
be
completed
by
February
16,
2024.
30%
design
documents
submitted
by
AECOM
on
February
16,
2024.
This
was
shared
with
the
City
on
3/15/2024
after
Veolia’s
internal
reviews.
30%
design
review
Page
turn
and
in
the
field
site
visit
with
Stakeholders
on
4/10/24
and
in
person
(at
WWTP)
4/19/24.
Solids
Handling
30%
estimate
developed
and
shared
with
RWS
on
5/9/2024.
June
2024:
NTP
provided
to
AECOM
for
the
60%
design,
GMP
prep
and
Shop
Drawings
prep
given
at
the
end
of
May
(ongoing).
60%
design
drawings
are
anticipated
by
9/30/2024.
Added
design
work
change
order
in
development
for
AECOM's
added
design
efforts
for
the
Centrifuge
layout
which
was
changed
after
the
30%
and
60%
design
to
reduce
construction
costs
while
optimizing
project
value
and
addressing
other
O&M
concerns
we
raised
during
the
reviews.
60%
page
turn
completed
with
the
City’s
consultant
&
City.
Shared
project
cost
pricing
from
AECOM-W.M.
Lyles
with
the
City.
Awaiting
direction
on
next
steps.
AECOM-W.M.
Lyles
continue
working
on
the
100%
design
and
the
Guaranteed
Maximum
Price.
A
meeting
with
Stakeholders
to
vet
the
GMP
-
to
be
set
up
by
Peter
Luchetti
in
February.
Veolia
drafting
a
FCWA
for
review/approval.
Veolia
and
Peter
Luchetti
are
trying
to
set
up
a
meeting
to
pick
up
the
project
before
the
GMP
expires.
3. Digester 1 Activation: AECOM is reviewing the options proposed by DN Tanks and will include their recommendation and
cost
for
the
appropriate
cover
in
the
GMP
for
the
Solids
Handling
design.
This
work
will
be
completed
after
Solids
Handling
project
design
is
complete. 4. Sycamore Sewer Trunk Line Project (Phase II): Design is complete and RFP documents sent to City (Tom) for review 8/15/23.
The
project
needs
to
be
completed
during
summer
as
it
passes
through
a
school
zone
and
in
order
to
get
Sycamore
Sewer
Lift
Station
back
online
fully. Funding needs to be identified before going out to bid. Funding is still being
identified
by
RWS
and
City.
The
5-Year
CIP
Plan
has
been
submitted
and
needs
to
be
approved/funded.
5. Acacia Sewer Trunk Line Project (Phase III): Design is underway and RFP documents are being updated. Funding needs
to
be
identified.
Design
will
be
completed
after
funding
is
identified.
6. Etiwanda Ave Water Improvement Project: Water line improvements from Riverside Ave to Eucalyptus Ave. The project is
in
design
and
will
have
a
design
review
once
ready.
Funding
needs
to
be
identified. 7. Safe Routes to Schools: SRTS is a project that includes the relocation of 6 fire hydrants at specified areas. 100% plans
were
submitted
to
Veolia
on
10/07/2024.
Plans
have
been
reviewed
and
the
contractor
bid
process
is
ongoing.
The
Merrill
SRTS
project
is
95%
complete
with
only
concrete
pads
for
hydrants
remaining.
This
work
is
expected
to
take
place
in
conjunction
with
the
city’s
concrete
contractor. The city contractor has poured sidewalks and plans, depending on weather
conditions
to
pour
hydrant
pads
the
week
of
3/17/2025.
This
will
finish
the
conditions
of
the
FCWA.
The
first
progress
invoice
has
been
submitted
to
the
City
for
payment.
A
final
invoice
to
follow
once
the
pads
are
poured.
8. City Well 3A (Phase 1): The first phase would include a pre/post video log of the well, bail and brush, a 60 hour development
test
that
includes
a
12hr
step
test
at
a
10 day
constant
pump
rate,
and
a
Dept.
of
Drinking
Water
required
Title
22 sampling
panel
with
the
addition
of
PFOA/PFAS
panel.
This
project
is
in
the
early
stage
and
a
FCWA
is
to
be
submitted
to
the
city
mid
March.
The
Veolia
team
are
finalizing
the
risk
assessment
and
FCWA
before
submitting
to
the
City.