Cable Advisory
&
Utility Commission Report
January 2026
Re porting period November 2025
RIALTO
CUSTOMER SERVICE MONTHLY
OPERATIONS REPORT
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Reporting Period:
November 2025
Table of Contents
I. CUSTOMER SERVICE SUMMARY............................................................................................. 3 II. CALL CENTER PERFORMANCE ................................................................................................. 3 III. AUTOMATED SERVICES ........................................................................................................... 3 IV. CONSUMPTION & BILLING ...................................................................................................... 4 A. Consumption .................................................................................................................... 4 B. Billing ................................................................................................................................ 4 V. REVENUE & AGING .................................................................................................................. 5 A. Revenue ........................................................................................................................... 5 B. Aging ................................................................................................................................ 6 C. Bad Debt........................................................................................................................... 6 VI. SERVICE ORDERS ..................................................................................................................... 7 VII. OTHER ACTIVITIES ................................................................................................................... 7 VIII. REVENUE REPORT ................................................................................................................... 7 A. Revenue Summary ........................................................................................................... 7 B. Non Rate Revenue - Extraterritorial Customers ............................................................. 7 C. Non-Rate Revenue – Other ............................................................................................. 8 D. Development Impact Fees ............................................................................................... 8 E. Rialto Basin Water Rights and Leasing ........................................................................... 8 F. Payment Collection Method – Fiscal Year to Date ....................................................... 10 G. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison ..................... 10 H. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison .................. 10 I. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date ........................... 11 J. Increase in Cash Collections and Fund Distribution—Prior Year Comparison ............ 11 K. Non-Rate and Extraterritorial Customer Accounts Receivable Aging ......................... 12
3 I. CUSTOMER SERVICE SUMMARY
During this reporting month, the Customer Service team provided call service level of
86.6%. Out of 1,258 inbound calls answered 1,090 answered within the first 30 seconds.
Water consumption has increased by 6.5% when compared against previous month. When compared against last year, consumption has decreased by 8.4%.
Sewer revenue has increased by 2.1% compared to the prior month and increased by 4.9% from last year.
II. CALL CENTER PERFORMANCE
During this reporting month, service level was 86.6% with 1,090 out of 1,258 being answered within the first 30 seconds. Overall average wait time was fifty-three (53) seconds.
III. AUTOMATED SERVICES
About 13,045 or 56.8% of the rate payers have created log-ins to access their accounts online. Of these customers, with online access, 48.5% have chosen the e-bill option. This e-bill participation is 6.9% increase from November of the prior year.
89.5% 86.8% 89.6% 88.8% 91.8% 89.1% 88.0% 85.0% 86.7%
80.1%
90.5% 87.8% 86.6%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
0 200
400
600
800
1,000
1,200
1,400
1,600
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Answer in 30 Sec 982 1,100 1,091 1,153 1,183 1,148 1,120 1,256 1,263 1,043 1,277 1,212 1,090 Calls Answered 1,096 1,267 1,218 1,308 1,288 1,287 1,272 1,479 1,456 1,294 1,411 1,379 1,258 Service Level 89.5% 86.8% 89.6% 88.8% 91.8% 89.1% 88.0% 85.0% 86.7% 80.1% 90.5% 87.8% 86.6% Call Center Performance
Answer in 30 Sec Calls Answered Service Level
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Number of Bills 22,571 22,575 22,587 22,604 22,657 22,694 22,705 22,770 22,792 22,838 22,864 22,875 22,927 Number of Bill Adjustments (during billing) 9 29 17 10 29 25 15 18 29 10 7 8 11 Automated Over the Phone Payments 2,092 2,436 2,509 2,040 2,509 2,454 2,276 2,578 2,596 2,344 2,531 2,560 2,089 Online Payment 7,804 10,320 9,747 7,676 9,912 9,798 8,434 9,800 10,260 8,691 11,224 10,369 7,614 E-bill Participants 5,922 5,959 5,997 6,031 6,069 5,969 6,000 6,074 6,134 6,185 6,233 6,290 6,332 Auto Pay Participants (New Portal) 4,343 4,367 4,420 4,467 4,536 4,554 4,630 4,696 4,728 4,776 4,834 4,881 4,923 PayNearMe 93 95 108 73 99 97 88 88 88 88 103 85 80
4 IV. CONSUMPTION & BILLING
A. Consumption
Water consumption has increased by 6.5% when compared against previous month. When compared against last year, consumption has decreased 8.4%.
B. Billing
A total of 22,927 bills were mailed or sent out electronically in November. Billing accuracy was 99.9% with eleven (11) requiring adjustments after bill generation.
January Feburary March April May June July August September October November December 2023 Water 228,173 155,716 166,787 182,460 204,254 261,868 356,836 339,778 378,728 282,726 276,127 306,012 2024 Water 206,431 180,655 200,494 182,612 212,666 337,500 324,399 361,294 446,508 312,312 360,721 253,250 2025 Water 259,394 284,167 203,166 212,580 316,422 285,524 323,411 430,678 345,305 310,177 330,460 0 50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
HCF
Billed Consumption Yearly Comparison Water
January February March April May June July August September October November December 2023 Sewer 58,591 49,302 49,159 63,252 52,718 57,019 65,743 60,617 68,539 65,798 63,762 66,131 2024 Sewer 55,865 50,136 60,877 55,837 54,976 64,339 64,897 68,143 79,931 67,254 73,871 63,136 2025 Sewer 58,347 65,403 51,489 50,598 58,461 59,483 56,496 69,265 66,908 62,147 69,061 0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
HCF (hundred cubic feet)
Billed Consumption Yearly Comparison Sewer
(Commercial Only)
5 V. REVENUE & AGING
A. Revenue
Water revenue has increased 4.3% when compared against the prior month and increased
6.9% when compared against previous year. Sewer revenue has increased 2.1% compared to the prior month and increased by 4.9% from last year. The rise in revenue is mostly attributed to recent rate increase in January 2025.
(Please consider the scale of the graph as doubled height does not mean double the amount)
January Feburary March April May June July August September October November December 2023 Water Sales $962,367.0 $787,207.0 $813,577.0 $841,086.0 $901,604.0 $1,044,220 $1,266,316 $1,227,744 $1,331,376 $1,098,822 $1,081,741 $1,155,329 2024 Water Sales $912,498.0 $852,016.0 $881,079.0 $864,955.0 $930,910.0 $1,229,951 $1,194,468 $1,291,723 $1,510,717 $1,170,740 $1,297,360 $1,038,617 2025 Water Sales $1,059,329. $1,249,252. $1,039,421. $1,064,341. $1,341,734. $1,257,370. $1,358,417. $1,622,939. $1,420,962. $1,330,008. $1,387,141. $-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
$1,800,000.00
Dollars ($)
Annual Water Sales Comparison
January Feburary March April May June July August September October November December 2023 Sewer Sales $2,184,085. $2,111,381. $2,110,125. $2,219,973. $2,142,863. $2,172,890. $2,243,741. $2,202,859. $2,264,521. $2,243,821. $2,233,990. $2,260,801. 2024 Sewer Sales $2,158,668. $2,147,783. $2,229,038. $2,190,195. $2,186,025. $2,260,077. $2,264,418. $2,288,863. $2,385,936. $2,295,859. $2,344,329. $2,264,375. 2025 Sewer Sales $2,227,202. $2,415,779. $2,331,147. $2,322,513. $2,384,586. $2,384,448. $2,367,499. $2,463,167. $2,440,356. $2,408,576. $2,460,034. $1,900,000.00
$2,000,000.00
$2,100,000.00
$2,200,000.00
$2,300,000.00
$2,400,000.00
$2,500,000.00
Dollars ($)
Annual Sewer Sales
6 B. Aging
The total aging balance has increased by 10.5%, see first table below. For balances >30- days only, water has decreased 5.5% and wastewater has increased by 7.4%. Sewer gaining balances are expected to continue rising until tax roll in year 2026.
C. Bad Debt
Twenty-nine (29) accounts were sent to collections for a total amount of $7,014.85. These bad debts arise from customers moving out or selling the property and not closing the account with final payments.
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
$4,000,000.00
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Aging Balances in Dollars ($)
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Water $1,624,355.3 $1,354,212.1 $1,332,847.1 $1,419,698.0 $1,292,967.0 $1,111,102.8 $1,487,957.5 $1,432,711.8 $1,518,645.5 $2,039,090.8 $1,720,916.8 $1,542,853.8 $1,648,072.4 Sewer $3,013,219.8 $2,776,221.3 $2,648,132.6 $3,315,495.9 $3,196,836.5 $3,180,111.5 $3,719,707.7 $3,484,523.2 $2,007,183.0 $2,577,088.9 $2,513,640.5 $2,396,727.8 $2,706,744.7 Historical Aging Totals
Water and Sewer
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
$2,000
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Thousands
Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Water $470,281 $570,310 $601,520 $396,891 $478,675 $359,409 $396,223 $485,523 $578,110 $683,117 $661,838 $642,879 $607,605 Sewer $938,055 $1,096,563 $1,180,220 $1,365,283 $1,421,880 $1,580,609 $1,793,227 $1,813,326 $538,015 $676,294 $793,637 $876,236 $943,678 Aging Balances Over 30 Days Water and Sewer
(April 2021 forward contains both consumption and meter charges)
7 VI. SERVICE ORDERS
270 service orders were initiated by the customer service team during the reporting month. Of this total, 85 service orders or 31% were due to occupant changes. 144 service orders were initiated to accommodate water disconnection for non-payment and reconnection of water services when customer set up (or reinstate) a payment arrangement with down payment.
VII. OTHER ACTIVITIES
CS department has full staff, as remaining team member has returned from her disability.
CS team is continuing to work with the City, developer (Lennar) and purchasing to plan ahead and minimize the delays of future water meter needs. Final Standard Operating Procedure (SOP) related to new development project is expected to be published by the City in December.
VIII. REVENUE REPORT
A. Revenue Summary
Cash Revenue is compiled and reconciled to the merchant account on a daily basis. Cash receipts and deposits are made daily and internal controls are reviewed regularly to ensure safeguarding of assets and proper recording of all transactions. Total revenue collected in November 2025 is $ 2,832,000 whereas Non-Rate Revenue is $ 70,000; Utility Revenue is $2,710,000 and Tax / Ambulance Revenue at $52,000.
RWS collects Utility User Taxes and Ambulance Fees on behalf of the City of Rialto. The Utility User Tax (UUT) rates are based on the total billed amount, therefore the collection fluctuates as billed amounts change. The total UUT charges collected in November 2025 and November 2024 are $48,000 and $187,000 respectively. The large variance in collection of UUT charges is due to the City exempting UUT charges to the Residential customers beginning January 2025 through December 2025. Ambulance Revenue is also collected on behalf of the City of Rialto totaling $4,000 in November 2025 and $4,000 in November 2024.
B. Non Rate Revenue - Extraterritorial Customers
RWS bills the City of Fontana $133,000 each month for extraterritorial sewer usage.
Colton Unified School District is in agreement with RWS to pay $5 ,000 monthly for sewage connections based on enrollment rates provided each school year.
8 An extraterritorial agreement to provide sewer service was executed be tween the City of Rialto and the County of San Bernardino —County Service Area 70, Zone BL (Bloomington).
This housing development project generates extraterritorial sewer service revenue of $20,000 per month.
The City has an agreement with Social Science Services dba Cedar House Life Change Center to provide extraterritorial sewer service providing sewer revenue of about $5,000 each month.
C. Non-Rate Revenue – Other
Other revenue is generated by leasing space for cell towers to AT&T, which has two leases at $2,073 and $1,500. Sprint lease is at a currently contracted rate of $2,000 each month.
Vertical Bridge also provides $2,400 a month of cell tower generated Revenue.
Rialto Bioenergy Solutions subleased a City property for $10,750 a month.
The City and San Bernardino Valley Municipal Water District have entered into a Brine Line Capacity Agreement on November 23, 2021. This agreement pertains to the use of its interest in the SARI Line and discharge of certain brine waste to the SARI Line e xclusively from the operation of Rialto Bioenergy Facilities within the City’s boundaries. The revenue generated in this agreement consists of quarterly rent of $37,500 along with the Fixed Pipeline Capacity Fee of $3,300 per month and Fixed Treatment Plant Capacity Fee of $3,300 per month. In addition, a variable fee of any discharge costs are also billed.
The San Bernardino Valley Water District (SBVWD) reimburses RWS for water conservation programs provided to customers. A quarterly bill is delivered directly by the City.
D. Development Impact Fees
Development Impact Fees (“DIF”) are paid to the City of Rialto as various developments are completed in the City. As such, the City of Rialto receives monies from the various developments, which is then distributed to RWS. There was no DIF payment received in November of 2025.
E. Rialto Basin Water Rights and Leasing
A Standby Water Lease Agreement between Fontana Union Water Company and City of Rialto is in effect. For the 202 4-2025 Water Year, RWS billed San Bernardino County the amount of $349,264 for the Standby Charges and Production Charge.
In addition, the County is also billed annually for Rialto Well #3’s summertime electricity costs based on peak usage.
9 Cash Collections by Payment Method – Rialto Water Services
Transaction Counts for Carrier Deposits, Remote Deposits, UB Bill Conc Service (EBOX), and Lockbox Deposits reflect number of batches deposited to the bank. Transaction counts for credit card POS, IVR, and Pay-Near-Me transactions are per number of customer payments. IVR payments are received and process by Paymentus on the day the transactions are made.
General ledger are posted and accounted for the following day the payments are processed.
Payment Method Description
Transaction
Count NOVEMBER 2025 %
Carrier Deposits Cash deposits prepared per day for transport to US Bank. 17 $ 103,022 3.50% Remote Deposits Scanned batches of checks payments made at the customer service counter 17 311,584 10.59% EBOX Batches of electronic customer payments posted
to customer accounts at US Bank. 17 237,351 8.07%
PAYMENTUS - IVR /
Paymentus / Walk-in
Credit Card payment
Customer payments by credit cards and ACH /
eCheck payments through an Interactive Voice
Response system using a touchtone
phone.Payments originated from Merchant online
service 10,420 1,572,041 53.45% Lockbox Deposits Batches of customer payments mailed in to US Bank's lockbox 17 707,921 24.07% Pay Near Me
Cash payment service that allows customers to pay
at a local 7-Eleven, CVS, Walmart or Family Dollar
stores. 74 9,254 0.31% Total Revenue per Bank $ 2,941,173 100.00% Recon to RUA Recap:
Adj detailed in RUA (108,965)
Prior mo. Correction
RUA increase in Cash $ 2,832,208
10 F. Payment Collection Method – Fiscal Year to Date
G. Cash Collections on Behalf of the City of Rialto-Prior Year Comparison
H. Non-Rate Revenue + Utility Revenue Collections Prior Year Comparison
Jul 2025 Aug 2025 SEPT 2025 OCT 2025 NOV 2025 Total %
Carrier Deposits 144,793$ 140,286$ 155,654$ 147,234$ 103,022$ 690,988$ 3.40% Remote Deposits 499,489 241,420 686,008 995,009 311,584 2,733,509$ 13.46% EBOX 407,888 286,741 367,169 378,253 237,351 1,677,403$ 8.26% Paymentus, IVR, Credit Cards 2,118,383 1,853,657 2,370,061 2,278,360 1,572,041 10,192,502$ 50.19% Lockbox Deposits 1,176,928 904,658 1,003,875 1,162,475 707,921 4,955,857$ 24.40% Pay Near Me 11,821 11,616 14,142 11,316 9,254 58,150$ 0.29% Total Revenue to Bank 4,359,302$ 3,438,377$ 4,596,910$ 4,972,646$ 2,941,173$ 20,308,409$ 100.00% NSF (10,757) (15,745) (17,442) (15,892) (14,628) (74,464)$ Net deposits 4,348,546$ 3,422,632$ 4,579,468$ 4,956,754$ 2,926,545$ 20,233,945$ NOV 2025 NOV 2024 Variance
UUT Water 17,767$ 62,229$ (44,461)$
UUT Sewer 30,379 125,234 (94,855)
Ambulance 4,059 4,112 (53)
Total 52,206$ 191,575$ (139,370)$
NOV 2025 NOV 2024 Variance
Non-Rate / Extra Territorial
Revenue 70,447$ 527,477$ (457,030)$
Utility Revenue 2,709,556$ 2,515,301$ 194,255
Total 2,780,002$ 3,042,778$ (262,775)$
11 I. Non-Rate Revenue + Utility Revenue Collected Fiscal Year-to-Date
J. Increase in Cash Collections and Fund Distribution—Prior Year Comparison
Jul 2025 Aug 2025 Sept 2025 Oct 2025 Nov 2025 Total
Non-Rate Revenue
Cell Tower Rent,Llease 21,485 17,154 15,080 53,897 13,580 121,197 Interest Income - - - - - -
NRR-FOG - - - - - - Municipal Water Sales - - - - - - Extra Terr- Sewage 169,483 6,711 107,820 583,011 35,551 902,576 Abatement of Expenses - - - - - - Water Meter Lost/Damaged/Repl 22,650 17,176 13,295 16,075 14,366 83,563 Misc Fees - New Occ., Same Day Svc 10,815 7,182 7,522 9,355 6,949 41,823 Miscellaneous Revenue - Sewer - - - - - -
NSF - - - - - - Total Non-Rate Revenue 224,433$ 48,223$ 143,717$ 662,339$ 70,447$ 1,149,158 Utility Revenue
Water Penalty 30,460 33,752 31,754 37,988 34,640 168,594 Sewer Penalty 74,191 48,802 42,100 54,993 40,418 260,505 Turf Removal, Hi-Eff Rebate (100) - - - - (100) Water Deposits Billed 16,142 15,863 16,027 17,938 13,085 79,055 Hydrant Deposits 315 158 161 68 - 702 Sewer Deposits Paid - - - - - - Sewer Deposits Billed 16,204 16,667 15,480 15,055 12,065 75,470 Water 1,329,427 1,148,584 1,723,704 1,493,556 835,225 6,530,496 Sewer 2,760,649 1,949,745 2,492,623 2,526,711 1,594,009 11,323,737 Unapplied Credits 26,588 50,012 109,984 80,529 180,113 447,226 Bad Debt Sewer - - - - - - Bad Debt Water - - - - - - Tax Roll Sewer - - - - - - Collection Agency - Water - - - - - - Collection Agency - Sewer - - - - - - Collection Agency - Misc Water - - - - - - Total Utility Revenue 4,253,876$ 3,263,582$ 4,431,832$ 4,226,839$ 2,709,556$ 18,885,685$ Total Non-Rate + Utility Rev. 4,478,309 3,311,805 4,575,549 4,889,178 2,780,002 20,034,843 Increase to Cash
per Incode
Adjustments
Required to GL
Cash
Fund 660-Sewer Fund 670-Water Total Cash Per
GL
Adjustments To
Match RUA to Bank
Cash/CC/Cks
Deposit To Bank
Nov 2025 2,832,208 13,916 1,651,944 1,166,349 2,832,208 108,965 2,941,173 Nov 2024 3,234,353 22,440 1,899,653 1,312,260 3,234,353 170,671 3,405,024
12 K. Non-Rate and Extraterritorial Customer Accounts Receivable Aging
AT&T makes annual payment of one cell tower rent and monthly dues on the other. The negative balance reflects an early payment.
Social Science Service (Cedar House) balance reflects current service fees.
City of Fontana is current with its obligations.
Colton Unified School District has been contacted for the outstanding balance.
County of San Bernardino is current with its obligations.
Rialto Bioenergy Solutions is current with its obligations.
Vertical Bridge Holdco, LLC and Sprint: Vertical Bridge and Sprint have been contacted for open Invoices as well.
San Bernardino County Waste System Division’s balance is the annual billing of the Standby Water Rights Agreements.
Name
Total as of
11/30/2025 Current 31 to 60 days 61 to 90 days >90 days AT&T - Easton -$ - - - - Cedar House 10,945 10,945 - - - CITY OF FONTANA 131,182 131,182 - - - Colton Unified School District 5,571 - - 5,571 - County of San Bernardino-CSA 70 BL - - - - - Rialto BioEnergy Facilities - - - - - Sprint-Nextel 5,530 - - - 5,530 San Bernardino Co Waste System Div 349,264 - 349,264 - - SB Valley Mun Water District - - - - - Vertical Bridge Holdco, LLC (CIG) 7,544 2,830 - - 4,714 Grand Total 510,035$ 144,957$ 349,264$ 5,571$ 10,243$ 1 RIALTO WATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2025
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
2 RIALTO WATER
OPERATIONS AND MAINTENANCE REPORT
Contents
I. EXECUTIVE SUMMARY 3
A. Water Production Totals 4
B. Static Water Levels 6
II. REGULATORY 7
A. Regulatory Submittals 7
B. Sample Site Location Results 8
C. Violations 10
D. Source Water Total Dissolved Solids (TDS) 10
III. HEALTH AND SAFETY 10
A. Monthly Safety Program Overview 10
IV. CHEMICAL USE 10
V. ELECTRICAL USE 11
VI. WATER QUALITY COMPLAINTS 11
VII. OPERATIONS UPDATE 11
A. Operational Wells 12
B. Valve Activity 12
C. Hydrant Flushing 12
D. Sanitary Survey 13
VIII. ASSET MANAGEMENT 13
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues 13 B. Major Equipment and/or Machinery Outages 14
IX. RAINFALL TOTALS 14
3 RIALTO WATER
MONTHLY OPERATIONS REPORT
I. EXECUTIVE SUMMARY
Highlights of this month’s Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements.
• No sample anomalies that require secondary sampling.
• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.
• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
4 A. Water Production Totals
Total water delivered into the Rialto system this month was 731.30 acre-feet. 699.56 acre-feet was delivered into the system from the groundwater wells (City 4A production is included in the well total). 9.44 acre-feet was delivered via the BLF transmiss ion system (City 4A production has been deducted). 22.30 acre-feet came from the OPRTP.
5 NOVEMBER 2025 DAILY BOOSTER TOTALS IN ACRE FEET
DATE
Booster
1 Booster 2 Booster 3 Booster 4 Booster 5 Booster 6-9 Booster 10 Booster 11 10/1/25 0.00 0.00 5.79 0.00 4.38 0.00 0.00 0.00
10/2/25 0.00 0.00 7.16 0.00 3.71 4.20 0.17 0.00
10/3/25 0.00 0.00 2.27 0.00 0.00 5.07 0.00 0.00
10/4/25 0.00 0.00 5.32 0.00 1.13 3.58 0.00 0.00
10/5/25 0.00 0.00 2.81 0.00 0.00 1.79 0.00 0.00
10/6/25 0.00 0.00 2.75 0.00 5.40 3.39 0.00 0.00
10/7/25 0.00 0.00 7.66 0.00 0.00 6.12 0.00 0.00
10/8/25 0.00 0.00 0.71 0.00 3.33 2.82 0.00 0.00
10/9/25 0.00 0.00 4.77 0.00 0.00 8.31 0.00 0.00
10/10/25 0.00 0.00 5.91 0.00 0.00 4.49 0.00 0.00
10/11/25 0.00 0.00 3.07 0.00 0.00 4.84 0.00 0.00
10/12/25 0.00 0.00 9.30 0.00 1.58 5.23 0.00 0.00
10/13/25 0.00 0.00 1.46 0.00 0.00 1.51 0.00 0.00
10/14/25 0.00 0.00 1.88 0.00 0.68 0.98 0.00 0.00
10/15/25 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
10/16/25 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
10/17/25 0.00 0.00 3.21 0.00 2.57 0.00 0.00 0.00
10/18/25 0.00 0.00 2.90 0.00 0.00 0.00 0.00 0.00
10/19/25 0.00 0.00 3.13 0.00 0.00 3.58 0.00 0.00
10/20/25 0.00 0.00 0.00 0.00 7.47 0.87 0.00 0.00
10/21/25 0.00 0.00 0.86 0.00 2.54 0.00 0.00 0.00
10/22/25 0.00 0.00 2.73 0.00 4.17 4.31 0.00 0.00
10/23/25 0.00 0.00 7.28 0.00 0.02 7.59 0.00 0.00
10/24/25 0.00 0.00 7.48 0.00 0.00 10.39 0.00 0.00
10/25/25 0.00 0.00 6.02 0.00 0.00 6.54 0.00 0.00
10/26/25 0.00 0.00 0.14 0.00 3.56 0.80 0.00 0.00
10/27/25 0.00 0.00 8.59 0.00 3.55 4.82 0.00 0.00
10/28/25 0.00 0.00 2.47 0.00 2.72 2.36 0.00 0.00
10/29/25 0.00 0.00 4.47 0.00 4.65 4.93 0.00 0.00
10/30/25 0.00 0.00 9.05 0.00 0.00 4.87 0.00 0.00
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
TOTAL 0.00 0.00 149.25 0.00 40.11 108.97 0.06 0.00
MIN 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
MAX 0.00 0.00 17.79 0.00 6.98 9.82 0.04 0.00
AVE 0.00 0.00 4.98 0.00 1.29 3.52 0.00 0.00
6 B. Static Water Levels
All City of Rialto wells are sounded each month, both active and inactive well sites.
Depth-to-water is measured from the well head to the static water surface.
Increases in depth-to-water represent a decrease in static water level.
Well levels
Wells Depth to
Pump
Historical Maximum
Depth to Water Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Chino # 1 (580 ft) In-
active well 429' 410' 412' 414' 414' 413' 413' 413' 411' 410' 410' 410' 411’ Chino # 2 (550 ft) 369' 342' 341' 335' 338' 335' 337' 334' 334' 333' 331' 333' 334’ City # 1 (260 ft) 392' 121' 126' 121' 122' 119' 117' 119' 121' 120' 120' 122' 122’ City # 2 (480 ft) 402' 147' 146' 128' 130' 128' 122' 129' 131' 125' 126' 126' 126’ City # 3 (525 ft) Out
of Service 505' 414' 414' 415' 416' 416' 414' 417' 418' 418' 417' 417' 417’ City # 4A (528 ft) 406' 381' 374' 377' 375' 373' 362' 367' 370' 366' 360' 359' 363’ City # 5 (385 ft) In-
active well 364' 318' 318' 321' 318' 318' 316' 316' 316' 316' 317' 318' 319’ Rialto # 1 (650 ft) In-
active well 588' 561' 555' 571' 569' 565' 563' 564' 565' 562' 563' 566' 566’ Rialto # 2 (550 ft) In-
active well 502' 499' 501' 496' 495' 502' 496' 498' 498' 497' 496' 494' 496’ Rialto # 3 (509 ft) 478' 472' 473' 473' 472' 472' 470' 470' 472' 471' 471' 474' 474’ Rialto # 4 (450 ft) In-
active well 418' 413' 414' 415' 416' 415' 415' 414' 413' 414' 413' 412' 412’ Rialto # 5 (560 ft) 387' 385' 385' 384' 384' 386' 386' 387' 387' 387' 386' 386' 386’ Rialto Well # 7 In-
active well 362' 362' 360' 360' 359' 353' 356' 354' 356' 357' 357' 357' 476’ Miro # 3 (563 ft) 492' 484' 484' 484' 484' 483' 483' 481' 480' 479' 480' 480' 478’ EW-1 (780 ft) 480' 475' 474' 472' 475' 475' 474' 475' 460' 471' 467' 480' 477’
7 II. REGULATORY
All State of California and public health agency regulatory requirements were met.
A. Regulatory Submittals
• Monthly Summary of Distribution System Coliform Monitoring • NPDES Discharge Letter
• Conservation SAFER Report
Sample Test Result Standards
Type of Sampling Units of
Measure
Detectable Limit for
Reporting
Maximum Contaminant
Level
Total Coliform A -- --
E. Coli A -- --
Nitrate as N mg/L 0.20 10
Perchlorate (CLO4) μg/L 1.0 6.0
Total Dissolved Solids mg/L -- 500
P= Present
A= Absent
mg/L = parts per million
μg/L = parts per billion
Sample Date Sample Site Location Results
11/05/2025
Type of Sampling Chino
2 City
2 City
4A
Rialto
3 Rialto
5 Miro
3 EW-1
BLF
Cactus
BLF 6-
9 OPRT
P
Total Coliform A A A A A A OUT OF
SERVICE A A OUT OF
SERVICE
E. Coli A A A A A A A A
Nitrate as N 3.0
Perchlorate (CLO4) 1.7* 7.2* <1.0 8.7*
Total Dissolved Solids 240 190 290 200 220 260 320 320 *Sample is from the well head so it is before disinfection & treatment. Treatment is performed before it goes into the distribution system. Water going into the distribution system is <1.0 (non-detect).
8 B. Sample Site Location Results
Rialto Distribution Sample Results
November 2025
Sample Location Free Cl Res (Field) Total Coliform E. Coli Apparent Color Odor Threshold Turbidity CYCLE 1 - 11/04/25 mg/l P/A P/A Color Units TON NTU
335 W. Rialto 1.20 A A <3.0 1 <0.10
1228 W. Merrill 1.10 A A <3.0 1 0.13
256 N. Fillmore 1.30 A A <3.0 1 <0.10
987 W. Grove 1.20 A A <3.0 1 <0.10
978 N. Driftwood 1.10 A A <3.0 1 <0.10
1451 N. Linden 1.10 A A <3.0 1 <0.10
469 W. Jackson 1.10 A A <3.0 1 <0.10
935 E. Mariposa 1.10 A A <3.0 1 <0.10
1000 N. Joyce 1.10 A A <3.0 1 <0.10
766 N. Chestnut 1.10 A A <3.0 1 <0.10
149 W. Victoria 1.10 A A <3.0 1 0.18
313 E. McKinley 1.20 A A <3.0 1 0.32
609 E. South 1.20 A A <3.0 1 0.13
273 E. Alru 1.40 A A <3.0 1 0.12
1161 S. Lilac 1.20 A A <3.0 1 <0.10
101 E. Valley 0.90 A A <3.0 1 0.25
CYCLE 2 - 11/12/25 mg/l P/A P/A Color Units TON NTU
210 N. Park 1.20 A A
101 S. Larch 2.00 A A
320 N. Wisteria 1.20 A A
861 W. Grove 1.20 A A
1168 N. Glenwood 1.20 A A
1320 N. Fitzgerald 1.10 A A
860 N. Willow 0.97 A A
209 E. Cornell 1.10 A A
643 E. Margarita 1.10 A A
1170 N. Terrace Rd. 1.20 A A
681 E. Erwin 1.10 A A
402 E. Merrill 1.20 A A
261 W. Wilson 1.10 A A
532 S. Iris 1.20 A A
281 W. Hawthorne 1.20 A A
379 W. Valley 1.10 A A
9 Rialto Distribution Sample Results
October 2025
Sample Location
Free Cl Res
(Field)
Total
Coliform
E.
Coli
Apparent
Color
Odor
Threshold Turbidity
CYCLE 3 – 11/18/25 mg/l P/A P/A Color Units TON NTU
236 N. Willow 1.00 A A
775 E. Foothill 1.00 A A
878 N. Primrose 1.00 A A
369 E. Van Koevering 1.00 A A
274 W. Valencia 1.40 A A
1566 N. Fillmore 1.00 A A
932 N. Idyllwild 1.20 A A
644 N. Smoketree 1.00 A A
605 W. Rosewood 1.00 A A
1189 W. Second 1.00 A A
775 W. Rialto 1.00 A A
211 E. Wilson 1.10 A A
595 E. Huff 1.20 A A
1005 S. Riverside 1.30 A A
794 S. Verde 1.40 A A
1055 W. Bloomington 1.20 A A
CYCLE 4 - 11/25/25 mg/l P/A P/A Color Units TON NTU
375 S. Cactus 1.60 A A
101 S. Linden 1.20 A A
234 N. Larch 1.60 A A
575 N. Driftwood 1.40 A A
1355 W. Shamrock 1.20 A A
992 N. Yucca 1.30 A A
481 W. Cornell 1.40 A A
158. E. Shamrock 1.40 A A
749 E. Holly 1.30 A A
545 E. Victoria 1.20 A A
200 N. Sycamore 0.96 A A
407 E. Allen 1.30 A A
399 E. Montrose 1.40 A A
856 S. Orange 1.40 A A
911 S. Cactus 1.30 A A
220 W. Valley 1.40 A A
P/A + Present or
Absent
10 C. Violations
No violations were received during this reporting period.
D. Source Water Total Dissolved Solids (TDS)
Veolia has a goal of maintaining an acceptable blended TDS level between all its sources. This goal is achieved by shifting production to or from the lowest TDS wells or purchased low TDS water while adhering to the overall water supply strategy and meeting system demands. The TDS was 236 mg/L for the month of November as compared to 250 mg/L in Octo ber. The TDS levels are below the secondary maximum contaminant level requirements.
III. HEALTH AND SAFETY
A. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics LSR Q3
LSR Q4
Lost Time Incidents, count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 3
Vehicle Incidents, count 0
*A lost time incident has not occurred in the past 4370 days.
IV. CHEMICAL USE
Sodium hypochlorite is the only chemical added to the water system. A total of 2491 gallons of sodium hypochlorite was used in November as compared to 3330 gallons used in October.
11 V. ELECTRICAL USE
Southern California Edison (SCE) has not provided all of the data for October/ November 2025. We will provide the data as it is received, thus will include yearly usage received to date.
SCE kWh
Year Month
Billed
Usage
2024 October 529,208
2024 November 266,378
2024 December 247,546
2025 January 360,398
2025 February 294,421
2025 March 223,709
2025 April 428,976
2025 May 505,764
2024 June 575,467
2025 July 842,561
2025 August 669,021
2025 September 752,171
VI. WATER QUALITY COMPLAINTS
No complaints were received during this reporting period.
VII. OPERATIONS UPDATE
The overall operational strategy is to meet the daily water demand. The City of Rialto water system has six operational wells, one of which is owned by the County of San Bernardino and operated by Veolia; Oliver P. Roemer Treatment Plant (OPRTP), which is jointly owned by the City (25%) and West Valley Water District (WVWD); purchased water through the Baseline Feeder (BLF) system from San Bernardino Valley Municipal Water District (SBVMWD); and, if required to meet demand, additional water can be supplied by the City of San Bernardino (CSB) through the BLF for emergency supply only with no guarantee of actual delivery. Water produced from City Well 4A discharges into the BLF and its production is included in deliveries from that shared transmission line when City Well 4A is in service.
12 The overall pumping strategy is based on adjudicated rights, well availability, remediation requirements, and quality of source, cost to operate, and varying weather conditions. TDS effluent concentrations for the City of Ria lto WWTP are taken into consideration when operating the facilities and water sources.
A. Operational Wells
EW-1 well was out of service due to pump issues. OPRTP meter was turned off in October.
B. Valve Activity
On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising . Five valves were exercised in the month of November.
Valve Turning Progress
Valves
Turned
2020 530
2021 340
2022 463
2023 750
2024 379
2025 334
C. Hydrant Flushing
There are 63 hydrant/dead ends that are flushed annually to maintain water quality. Eight flushings were performed in November.
Hydrant/Dead End Flushing
Progress
2025
January 0
February 0
March 6
April 6
May 11
June 0
July 0
August 29
September 3
13 October 0
November 8
Total 55
Progress % (100)
D. Sanitary Survey
DDW performed field site visit s on May 22 and August 22, 2024. The results of the sanitary survey were received on September 19, 2024. All minor deficiencies have been corrected and submitted to DDW.
VIII. ASSET MANAGEMENT
The following work orders were completed by Water production staff for the month of November:
• Preventive Maintenance –299
• Corrective Maintenance –0
• Predictive Maintenance –0
215– PMs planned for December 2025
A. Main Breaks, Service Leaks, Adverse Water Quality and Health/Safety Issues
The following work orders were completed by Water distribution staff for the month of November:
• Main line – 1
• Service line – 6
• Hydrants - 3
• Angle Meter Stop – 8
• Meter Box & Lid Replacement – 11
• Meter Leaks/ Replacements - 25
14 B. Major Equipment and/or Machinery Outages
EW-1 well was out of service due to pump issues. OPRTP meter was turned off in October.
IX. RAINFALL TOTALS
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
Reporting Period:
November 2025
P
repared for: - Rialto Water Services
Prepared by: - Veolia Water West Operating Services
RIALTO WASTEWATER
OPERATIONS AND MAINTENANCE REPORT
Contents
EXECUTIVE SUMMARY
1. Collection System / Customer Service Log
a. Collection System Activities
b. S.S.O. dates
c. Customer Service Call Outs
2. Wastewater Treatment Plant - Monthly Overview
a. Significant events during the month
3. Treatment Facility Performance / Laboratory Activities a. See attached Monthly Performance Summary
B. Summary of Notices and Laboratory Tests / Reports filed with government agencies c. Effluent Specifications Exceedance Discussion
4. Monthly Safety Program Overview
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
b. Monthly Chemical Consumption
c. Monthly Utilities Consumption
6. Odor Complaints / Actions Taken
7. Major Equipment and/or Machinery Outages
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
b. Government agency environmental, health, or safety tests/monitoring c. Government agency notice of violation received
d. Government agency monitoring
e. Other matters of concern
9. Complaint Logs
TABLES
● Treatment Facility – Monthly Performance Summary
● Collection System- Monthly Pipe Cleaned
RIALTO WASTEWATER
MONTHLY OPERATIONS REPORT
EXECUTIVE SUMMARY
Highlights of this month’s Wastewater O&M report include the following:
● The treatment plant performed well and met all compliance parameters. ● There was one residential call-out for sewer-related issues.
1. Collection System/Customer Service Log
a. Collections group activities this month:
Category Current Month
Statistics
Prior Month Statistics 2025 Year to Date
Statistics
Sanitary sewers are cleaned using the
conventional method, including feet, which
includes “Hot spot cleaning.”
22,805 23,473 235,281
Sanitary sewers assessed using the SL-RAT
method, feet 0 0 21,112
CCTV Inspection, miles (26 is the annual goal)* 2.09 2.93 25.8 Manhole Inspections 0 0 39
USA Dig Alert Markings, count 23 26 347
Residential call-outs 1 0 22
Sanitary sewer overflows 0 0 2
b. S.S.O. N/A
c. Customer Service Call Outs – See Item 9 for details.
2. Wastewater Treatment Plant – Monthly Overview
● NPDES discharge compliance parameters were achieved.
a. Significant events during the month were:
None
3. Treatment Facility Performance/Laboratory Activities
a. See the attached Table 1, Monthly Performance Summary.
b. Summary of Notices and Laboratory Tests/Reports filed with government agencies.
The monthly submittal of State/Federal discharge monitoring reports was completed promptly.
c. Effluent specification exceedance discussion
See Section 2 above. N/A
4. Monthly Safety Program Overview
Category Monthly Statistic
Safety Training Topics 0
Lost Time Incidents count* 0
Recordable Incidents, count 0
Near Miss Incidents, count 0
Vehicle Incidents, count 0
*A lost time incident has not occurred since 9-3-2020, totaling 1,913 days.
5. Biosolids, Chemicals, and Utilities
a. Monthly Biosolids Production
Biosolids Current Month
Statistics
Prior Month Statistics 2025 Year-to-Date
Statistics
Wet Tons Produced 1074.56 1388.75 12,476.56
b. Monthly Chemical Consumption
Chemical Current Month
Gallons Used
Prior Month
Gallons Used
Sodium Hypochlorite, Tertiary Disinfection 28,886 29,735 Sodium Bisulfite, Discharge Dechlorination 10,031 10,014 Ferrous Chloride, Digester Gas Conditioning 4,180 3,260 Polymer, Gravity Belt Thickener 454 491
Polymer, Belt Filter Press 722 726
Alum, Tertiary Filters 1 1
c. Monthly Utilities Consumption
Utility Prior Month Statistics
Electricity WWTP, KWH 377336 385693
Electricity Lilac LS, KWH 895 784
Electricity Sycamore LS, KWH* 539 478
Electricity Ayala LS, KWH 8561 8274
Electricity Agua Mansa LS, KWH 2867 2593
Electricity Cactus LS, KWH 1593 1590
Electricity Ramrod LS, KWH 680 591
Frisbee Park LS, KWH 680 703
El Rancho Verde LS, KWH 2085 2426
Natural Gas WWTP, Therms 4569 3251
* LS is in bypass mode, pending CIP completion
6. Odor Complaints Received/Actions Taken
None
7. Major Equipment and/or Machinery Outages
● Sludge Holding Tank
● Aeration Basin #3 is currently offline.
8. Outside Agency Activities during the Month
a. Government agency or property insurance inspections
None
b. Government agency environmental, health, or safety tests/monitoring Permit testing was completed for this month
c. Government agency notices of violation received
None
d. Government agency monitoring
Routine monitoring reports were submitted.
e. Other matters of concern
None
9. Customer Service Callout Details Log
Date Address Comments Personnel Manhole To
Manhole
11/25/2025 2257 N Sycamore The customer called regarding a blocked sewage line.
Upon inspection, roots were found in the customer's
lateral. Customer was notified issue was their
responsibility.
ET
Table 1 Summary
Table 1 Summary
November 2025
Rialto Rialto Rialto Rialto Rialto
Flow Effluent
Flow
BOD BOD Influent
BOD Load
Effluent
BOD
Effluent
BOD Load
BOD %
Removal
Influent
TSS
Influent
TSS Load
Effluent
TSS
Effluent
TSS Load
TSS %
Removal
Date MGD MGD mg/l mg/l lbs/day mg/L lbs/day % mg/L lbs/day mg/L lbs/day % 11/1/2025 6.17 6.80
11/2/2025 7.00 7.65
11/3/2025 7.02 7.28 350 350 20,491 <2.5 151.79 99.30 260.00 15222.00 0.80 49.00 99.70 11/4/2025 7.13 7.46
11/5/2025 6.43 7.06
11/6/2025 6.67 7.04
11/7/2025 6.86 7.24 360 360 20,596 <5.0 301.91 98.60
11/8/2025 6.56 7.12
11/9/2025 6.99 7.44
11/10/2025 6.98 7.54 390 390 22,703 <5.0 314.42 98.70 160.00 9314.00 0.80 50.00 99.50 11/11/2025 6.70 7.11
11/12/2025 7.51 7.29
11/13/2025 6.39 7.76
11/14/2025 6.98 7.61 210 210 12,225 2.9 184.06 98.60
11/15/2025 7.58 6.83
11/16/2025 7.22 8.49
11/17/2025 7.48 7.62 270 270 16,843 3.1 197.01 98.90 120.00 7486.00 1.00 64.00 99.20 11/18/2025 7.12 7.27
11/19/2025 6.55 7.13
11/20/2025 6.77 7.39
11/21/2025 7.06 7.51 260 260 15,309 3.2 200.43 98.80
11/22/2025 7.16 7.05
11/23/2025 6.40 7.49
11/24/2025 7.00 7.32 410 410 23,936 <5.0 305.24 98.80 260.00 15179.00 1.00 61.00 99.60 11/25/2025 6.84 7.27
11/26/2025 6.81 7.29 340 340 19,310 3.2 194.56 99.10
11/27/2025 7.34 8.24
11/28/2025 7.28 6.99
11/29/2025 5.58 6.83
11/30/2025 6.60 6.83
Minimum 5.58 6.80 210 210 12,225 <2.5 151.79 98.60 120.00 7486.00 0.80 49.00 99.20 Maximum 7.58 8.49 410 410 23,936 <5.0 314.42 99.30 260.00 15222.00 1.00 64.00 99.70 Total 206.18 219.95 2,590 2,590 151,414 <29.9 1849.40 790.70 800.00 47201.00 3.60 223.00 398.00 Average 6.87 7.33 324 324 18,927 <3.7 231.18 98.90 200.00 11800.00 0.90 56.00 99.50 Rialto WRF\Effluent Rialto WRF\Influent Rialto WRF\Effluent
Table 2 Summary
Table 2 Summary
November 2025
Rialto Rialto Rialto
Influent
Conductivity
Eff
Conductivity
Daily Ave
Influent
COD
Final
Efffluent
COD
Influent
TDS
Filter
Effluent
TDS
EFF FINAL
TDS
Influent
Inorganic
Nitrogen
Effluent
Inorganic
Nitrogen
Date (uS/cm) (uS/cm) mg/l mg/l mg/l mg/l mg/L mg/L mg/l as N 11/1/2025 1446.00 840.00
11/2/2025 1203.00 863.00
11/3/2025 1560.00 868.00
11/4/2025 1526.00 893.00 740 22.0 520.00 420.00 470.00 40.00 7.00 11/5/2025 1498.00 882.00
11/6/2025 1565.00 872.00
11/7/2025 1526.00 891.00
11/8/2025 1191.00 920.00
11/9/2025 1112.00 918.00
11/10/2025 1640.00 893.00
11/11/2025 1455.00 905.00
11/12/2025 1685.00 914.00
11/13/2025 1375.00 916.00
11/14/2025 1527.00 903.00
11/15/2025 1263.00 889.00
11/16/2025 1175.00 835.00
11/17/2025 1445.00 851.00
11/18/2025 1447.00 867.00
11/19/2025 1487.00 881.00
11/20/2025 1360.00 885.00
11/21/2025 1157.00 868.00
11/22/2025 1433.00 882.00
11/23/2025 1394.00 913.00
11/24/2025 1442.00 927.00
11/25/2025 1514.00 921.00
11/26/2025 1554.00 912.00
11/27/2025 1497.00 932.00
11/28/2025 1625.00 929.00
11/29/2025 1488.00 958.00
11/30/2025 1362.00 963.00
Minimum 1112.00 835.00 740 22.0 520.00 420.00 470.00 40.00 7.00 Maximum 1685.00 963.00 740 22.0 520.00 420.00 470.00 40.00 7.00 Average 1432.00 896.00 740 22.0 520.00 420.00 470.00 40.00 7.00 Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Table 3 Summary
Table 3 Summary
November 2025
Tranfer
Tranfer
Rialto
Tranfer Data
Influent pH 24 hr avg.
effl. pH
Effluent
Temp
Effluent
Ammonia
Effluent
Total
Coliform
Effluent
Coliform 7
Day Median
Effluent
Cyanide,
Free
Available
Eff Di(2-
ethylhexyl)
phthalate
(DEHP)
FIT- 8321
ADG #2
Flow
FIT- 8321
ADG #2
Flow
Natural Gas
Daily Use
FIT- 8321
ADG #2 Flow
Date SU SU Deg C mg/L MPN/100mL MPN/100ML ug/L ug/l cu ft/day cu ft/day cf/day cu ft/day 11/1/2025 6.77 7.55 26.40 2.0 <1.80 133809.00 133809.00 2300.00 133809.00 11/2/2025 7.69 7.55 26.60 <1.8 <1.80 122937.00 122937.00 22900.00 122937.00 11/3/2025 6.95 7.57 26.40 0.07 <1.8 <1.80 151205.00 151205.00 21400.00 151205.00 11/4/2025 6.63 7.54 26.30 2.0 <1.80 <5.00 148134.00 148134.00 22500.00 148134.00 11/5/2025 7.30 7.58 26.50 2.0 2.00 137219.00 137219.00 19900.00 137219.00 11/6/2025 6.68 7.48 26.20 <1.8 <1.80 140244.00 140244.00 800.00 140244.00 11/7/2025 7.23 7.31 26.20 <1.8 <1.80 140530.00 140530.00 2600.00 140530.00 11/8/2025 7.39 7.32 26.60 <1.8 <1.80 133937.00 133937.00 17900.00 133937.00 11/9/2025 7.29 7.38 26.70 <1.8 <1.80 132975.00 132975.00 22300.00 132975.00 11/10/2025 6.91 7.38 26.30 0.06 1.8 <1.80 145313.00 145313.00 23800.00 145313.00 11/11/2025 7.00 7.34 26.40 <1.8 <1.80 126462.00 126462.00 22800.00 126462.00 11/12/2025 7.40 7.30 26.60 <1.8 <1.80 140475.00 140475.00 21900.00 140475.00 11/13/2025 6.91 7.26 26.30 <1.8 <1.80 144317.00 144317.00 23200.00 144317.00 11/14/2025 7.28 7.28 26.50 <1.8 <1.80 139830.00 139830.00 22400.00 139830.00 11/15/2025 7.26 7.19 26.30 <1.8 <1.80 148751.00 148751.00 21900.00 148751.00 11/16/2025 6.35 7.17 25.50 2.0 <1.80 126172.00 126172.00 21100.00 126172.00 11/17/2025 6.53 7.26 25.40 0.07 <1.8 <1.80 144144.00 144144.00 22900.00 144144.00 11/18/2025 8.01 7.30 25.20 <1.8 <1.80 137421.00 137421.00 1300.00 137421.00 11/19/2025 7.45 7.30 24.90 2.0 <1.80 145766.00 145766.00 1200.00 145766.00 11/20/2025 7.50 7.26 25.00 <1.8 <1.80 137112.00 137112.00 22900.00 137112.00 11/21/2025 7.41 7.28 25.00 <1.8 <1.80 129007.00 129007.00 22700.00 129007.00 11/22/2025 7.19 7.26 24.40 <1.8 <1.80 142155.00 142155.00 21000.00 142155.00 11/23/2025 7.56 7.31 24.40 <1.8 <1.80 157137.00 157137.00 23600.00 157137.00 11/24/2025 7.21 7.37 24.70 0.08 <1.8 <1.80 163160.00 163160.00 27900.00 163160.00 11/25/2025 7.06 7.39 24.80 <1.8 <1.80 148820.00 148820.00 16400.00 148820.00 11/26/2025 7.27 7.36 24.20 <1.8 <1.80 158667.00 158667.00 22200.00 158667.00 11/27/2025 6.97 7.33 24.70 <1.8 <1.80 160757.00 160757.00 23800.00 160757.00 11/28/2025 7.23 7.37 24.70 <1.8 <1.80 179038.00 179038.00 22700.00 179038.00 11/29/2025 7.10 7.36 24.50 <1.8 <1.80 160008.00 160008.00 20300.00 160008.00 11/30/2025 7.55 7.34 24.40 <1.8 <1.80 167710.00 167710.00 21600.00 167710.00 Minimum 6.35 7.17 24.20 0.06 <1.8 <1.80 <5.00 122937.00 122937.00 800.00 122937.00 Maximum 8.01 7.58 26.70 0.08 2.0 2.00 <5.00 179038.00 179038.00 27900.00 179038.00 Average 7.17 7.36 25.60 0.07 <1.8 <1.81 <5.00 144774.00 144774.00 18673.00 144774.00 Rialto WRF\Influent Rialto WRF\Effluent Rialto WRF\Eff Rialto WRF\Effluent
Monthly Sewer Line Cleaned
RIALTO
CIP MONTHLY OPERATIONS
REPORT
Prepared for: Rialto Water Services
Prepared by: Veolia Water West Operating Services
Capital/Facility Improvement Project Updates through December, 2025
1. Rialto Solids Upgrade Project: 12/16/2025 - On 8/12/2025 city council approved the FCWA for construction.
Design
drawings
are
still
on
track
to
be
issued
by
year's
end.
Project
kickoff
meeting
was
held
on
Wednesday
12/26/2025
01/13/2026 - CONSTRUCTION: On 1/9/2026 a pre-final 100% comments log review meeting
was
held.
AECOM
is
reviewing
Veolia’s
responses
to
comments
and
RFI’s.
DESIGN:
Final
invoice
for
design
project
has
been
submitted
and
pending
approval
from
the
city.
2. Digester 1 Activation: 12/16/2025 - Work will be completed after Solids Handling Project completion. To date
there
is
no
change
in
the
status
of
the
project.
01/13/2026 - Work will be completed after Solids Handling Project completion. To date
there
is
no
change
in
the
status
of
the
project.
3. Sycamore Sewer Trunk Line Project (Phase II): 12/16/2025 - RFP documents were sent for review on 8/15/2023. Design has been completed
for
this
project.
Funding
has
been
identified
and
a
Project
Initiation
&
Management
Memo
(PIMM)
was
sent
to
the
city
on
8/13/2025.
The
project
needs
to
be
completed
in
order
to
get
the
recently
upgraded
Sycamore
Sewer
Lift
Station
back
online.
01/13/2026 - A project initiation memo (PIM) was submitted to the city for review on August
13th,
2025.
Pending
action
for
next
steps
from
the
city.
Ideally
this
project
needs
to
be
completed
during
summer
months
due
to
proximity
to
schools.
4. Etiwanda Ave Water Improvement Project: 12/16/2025 - A draft design has been completed and is under review. Funding has been
identified
and
a
PIM
was
sent
to
the
city
on
8/13/2025.
Draft
design
meeting
was
held
on
Tuesday
11/25/2025.
01/13/2026 - Draft design comments and changes are being implemented to move to
the
next
design
phase.
A
PIM
was
submitted
to
the
city
for
review
on
August
13th,
2025.
Pending
action
for
next
steps
from
the
city.
5. A cacia Sewer Trunk Line Project (Phase III): 12/16/2025 - This project will commence after the Sycamore Phase 2 and Etiwanda Water
Improvements
projects
are
completed.
01/13/2026 - No update on project status
6. City Well 3A (Phase 1) : 12/16/2025 - Water quality samples and a preliminary draft report were received on 11/13/2025
and
sent
to
the
city
for
review.
On
11/12/2025
an
invoice
was
sent
for
payment
and
approval
for
phase
1. The
final
report
was
sent
to
the
city
on
11/19/2025
and
reviewed
by
the
city.
Veolia
is
drafting
the
RFP
for
the
design
(phase
2)
01/13/2026 - On 12/22/2026 direction was given to Veolia to initiate a new PIM for the
Well
3A
Project.
The
PIM
is
being
finalized.
The
RFP
for
phase
II
design
has
been
postponed.
Final
invoices
for
phase
I
have
been
submitted
and
pending
approval
from
the
city.
7. Advanced Metering Infrastructure (AMI) Project: 12/16/2025 - The FCWA was approved by the city council on 12/09/2025. Meter and site
survey
will
take
place
the
week
of
12/15/2025.
Project
kickoff
meeting
is
tentatively
scheduled
for
the
first
week
of
January
2026.
01/13/2026 - NTP was issued on 01/09/2026 to Aqua-Metric. Awaiting responses on RFI’s
to
the
city
for
roll-off
container
placement
and
power
at
one
of
the
proposed
base
station
sites.
Once
the
RFI
for
the
power
concern
is
addressed,
procurement
of
the
telecom
and
base
stations
will
take
place.
CIS workflow and a touchpoint meeting will be scheduled for software integration requirements.
Progress
invoice
submitted
in
December,
pending
approval
from
the
City.