Water Subcommittee Meeting January 2026 Monthly Operations Reports March 26, 2026
Customer Service Performance
Service Level: 93% of Calls Answered within 30 seconds.
Call Volume & Demand: 1,208 calls handled in the month
Billing Accuracy: 99.8% (Issues Identified & Corrected) Digital Adoption: 57% (E-billing participation increased 13% YOY) Water & Wastewater Revenue Collected: $3.2 M
Notices regarding the rate adjustment, effective March 2026, were included in the monthly bills distributed in February 2026
Water
EXECUTIVE SUMMARY
Highlights of this months Water O&M report include the following:
• The water distribution network achieved compliance with all permit requirements. • No sample anomalies that require secondary sampling. • No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability. • The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replace Water Operations Performance
JANUARY 2026
Highlights of January 2026 Water Operations & Maintence::
EW-1 Well Out of Service due to pump failure
The water distribution network achieved compliance with all permit requirements No sample anomalies that required secondary sampling
No significant issues with water availability.
The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replacement.
Combined Remedy Treatment Plant
Water Operations Performance
January 2026 Water Production by Source (AF)
Valve Turning Progress: On the basis of information collected in 2019, Veolia now has a baseline assessment of all valves and has initiated a new cycle of valve exercising. Five valves were exercised in the month of December.
Wastewater Operations Performance
Major equipment out of service was Aeration Basin #3 and the Sludge Holding Tank.
Collection System preventive and routine maintenance was performed. The system had no overflows.
NPDES discharge compliance parameters were achieved
Wastewater Operations Performance
Capital Project Performance
Solids Upgrade Project – A progress meeting was held on February 4, 2026, to address final design comments. AECOM submitted the 100% Issued for Construction (IFC) design on February 26, 2026, with potholing and mobilization to follow.
Timeline:
Design Completion: February 2026
Construction Start: Q2 2026
Estimated Completion: 2027
Advanced Metering Infrastructure Project (AMI) – Concord Services began the citywide meter audit on February 11, 2026. There are currently no outstanding RFIs. Veolia is coordinating with the City on communications to support successful delivery and meet grant requirements.
Timeline:
Meter Audit: Q1-Q2
Installation Phase: Q2-Q4 2026
Project Completion: Early 2027
Sycamore Ave Sewer Trunk Line (Phase 2) – Bids were received on March 20, 2026. Construction is anticipated to begin in May 2026, aligned with the Morgan Elementary summer recess.
Timeline:
Construction Start: May 2026
Substantial Completion: Late 2026
Final Completion: Early 2027
Projects are being strategically phased to align with funding, operational priorities, and systemwide coordination: (1) Etiwanda Ave Water Improvement Project; (2) Acacia Ave Trunk Line Project (Phase 3); and (3) City Well 3A
CWEA SARBSVeolia Awarded Wastewater Medium Plant of the Year!
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