June 2026 Monthly Operating Report: EXECUTIVE SUMMARY
Customer Service● During this reporting month, the Customer Service team provided call service level of 94.8%.Out of 1,496 inbound calls 1,440 were answered within the first 30 seconds.● Water consumption has increased by 9.6% when compared against previous month. Whencompared against last year, consumption has increased by 5.8%.● Sewer revenue has increased by 1.2% compared to the prior month and increased 5.4% fromlast year.● A total of 23,092 bills were mailed or sent out electronically in June. Billing accuracy was 99.9%with sixteen (16) requiring adjustments after bill generation.● Water revenue has increased 5.3% when compared against the prior month and increased13.0% when compared against previous year. Sewer revenue has increased by 1.2%compared to the prior month and increased by 5.4% from last year.
Water
EXECUTIVE SUMMARYHighlights of this months Water O&M report include the following:• The water distribution network achieved compliance with all permit requirements.• No sample anomalies that require secondary sampling.• No significant issues with water availability. The purchasing of water remained consistent and daily equalization tanks levels remained at anticipated volume for customer availability.• The Preventative Maintenance Program, as well as Valve Exercising, continues to identify areas of focus for our Routine Repair and Replace Water Operations Report JUNE 2026
EXECUTIVE SUMMARYHighlights of this months Water O&M report include the following:The water distribution network achieved compliance withall permit requirements.No sample anomalies that require secondary sampling.No significant issues with water availability. Thepurchasing of water remained consistent and dailyequalization tanks levels remained at anticipated volumefor customer availability.The Preventative Maintenance Program, as well as ValveExercising, continues to identify areas of focus for ourRoutine Repair and Replacement.
Combined Remedy Treatment Plant
Wastewater● The Treatment Plant met all NPDES compliance parameters.● Major equipment out of service or offline were: the Sludge Holding Tank, AerationBasin #3, and Chlorine Contact Chamber 1 & 2.● Chemical usage was normal.● Power & Natural Gas usage was normal.● All Treatment Plant analytical results are in the M.O.R.● Preventive and routine maintenance was performed.● Collection System preventive and routine maintenance was performed. The systemhad no overflows.
Capital Projects UpdateSolids Upgrade Project: AECOM/W.M Lyles started shutdown and demolition of the belt filter presses (Dewatering Building) potable and non-potable water sources and polymer lines. Started demolition of the facia and piping around dewatering building #2. Timeline: Design Completion: February 2026 Construction Start: Q2 2026 Estimated Completion: End of 2027 Advanced Metering Infrastructure Project (AMI) – Aqua-Metric and Concord Utility Services started mass deployment for the AMI Project on July 27th installing radio transmitters and new lids for accounts that require only retrofitting meters to be AMI capable. Meter upgrades will begin once end point (radio) connections are close to being final. As of 8/14/2026 there are 2,634 completed. Timeline: Meter Audit: 2026, Q1-Q2 Installation Phase: 2026, Q2-Q4 Project Completion: 2027 Capital Projects UpdatecontinuedSycamore Ave Sewer Trunk Line (Phase 2) – The contractor has installed all 15” sewer main and all force main piping. Work in the impacted school zone (Walnut Ave south to Baseline Ave) has been completed. All work remaining is north of Walnut Ave to the point of connection at the 210 freeway (Sycamore Lift Station) Timeline: Construction Start: June 2026 Substantial Completion: October 2026 Final Completion: Q4 2026Projects are being strategically phased to align with funding, operational priorities, and systemwide coordination: (1) Etiwanda Ave Water Improvement Project (2) Acacia Ave Trunk Line Project (Phase 3) (3) City Well 3A Questions ?