Agenda — Richmond City Council, January 11, 2022 (part 4 of 4)

increase the response rate and help close the “digital divide” for less digitally connected households.

Survey results were weighted so that the demographic profile of respondents was representative of the demographic profile of adults in Richmond. The results for this portion of the Survey are included in the first 75 pages of the report (Attachment 1).

Open Participation Survey – Phase II (Available to ALL Richmond Residents)

In addition to the random, mail-in survey (random sample survey), the City also provided an opportunity for ALL Richmond residents to participate in an “open participation” survey via an identical, opt-in, on-line survey (web survey). The open participation survey was open to all city residents and became available on October 1, 2021. The open participation survey was identical to the probability sample survey with two small updates; it included a map at the beginning asking where the respondent lives and a question about where they heard about the survey. The open participation survey was open to all city residents and became available on October 1st, 2021. The survey remained open for three weeks and there were 418 responses.

Results from the open participation survey data begins on page 76 of the Survey report (Attachment 1).

The open participation survey data were not collected through a random sample and therefore, a level of confidence in the representativeness of the sample cannot be estimated. However, to reduce bias where possible, these data were statistically weighted to match the demographic characteristics of the 2010 Census and 2017 American Community Survey estimates for adults in the City of Richmond.

Survey Outreach

In an effort to receive the maximum amount of participation from those selected to complete the survey and those that self-selected to complete the survey, the survey was available in English and Spanish.

The City Manager’s Office lead community outreach efforts to ensure that as many residents as possible received information about and completed the 2021 Community Survey. Staff ensured that a wide variety of avenues were exhausted and as many stakeholders were engaged in order to reach as many Richmond residents as possible. Between July and October, City staff engaged with various stakeholders to gain support in disseminating information about the community survey through the means listed below. Community outreach efforts include, but were not limited to the following:

Digital Outreach:
 City of Richmond email distribution lists
 Community-based Organizations (via ECIA and Dept of Children & Youth)  Neighborhood Council Listserv
 Boards and Commissons
 Business Association Leaders
 City Manager’s Weekly Report
 KCRT Page 512 of 648
 City Website
 City Social Media (Facebook, Instagram, Nextdoor, Twitter) Hard-Copy Distribution (Flyers/Notices):
 City Hall Postings
 Community Centers
 Fire Stations
 Non-Profit Partners
 Local Events

In addition, staff helped residents over the phone with verbal instructions and additional assistance in both accessing and filling out the survey. Upon resident request, staff also mailed out hard copies of the survey.

Understanding the Survey Results

There is an immense amount of information that is included in the survey reports. Any survey question can be analyzed alone but could also be disaggregated by a number of demographic markers or by neighborhood groupings. The results can be looked at just for 2021 or they can be compared to Richmond’s past survey results and/or to other jurisdictions that have participated in NRC’s survey. This agenda report provides a limited analysis of the vast results and highlights some of the findings that staff believes is noteworthy.

Polco/NRC 2021 Survey Results Highlights

Safety is a focus area for Richmond.

While about 9 in 10 indicated that this was an important area of focus for the City in the next two years; these relative quality and importance ratings indicate that the facet of safety is a top priority for residents.About three-quarters of residents reported feeling safe in their neighborhood during the day, while roughly 4 in 10 felt safe in the downtown/commercial area, from property crime, and from violent crime. Regarding safety-related services, about two-thirds of residents gave favorable scores to fire services and 6 in 10 were pleased with ambulance/EMS.

Economy is also an area of opportunity for the City.

Nearly 9 in 10 rated it as essential or very important, indicating that this is also an important area of focus for Richmond. When thinking about city issues to address, roughly 8 in 10 thought it was essential or very important for the City to pursue developing job training opportunities, improving downtown Richmond, and increasing economic development activities.

Government performance ratings and resident engagement have declined over time.

About one-third of Richmond residents positively rated the quality of the services provided by the City of Richmond, the overall customer service provided by Richmond employees, and public information services. Further, about 4 in 10 residents or fewer positively rated opportunities to volunteer, to participate in community matters, and to participate in social events and activities it is important to note that closures associated with the COVID-19 pandemic may have had an impact on these scores.

Trends Page 513 of 648

NRC provides results from all surveys since 2007 and highlights differences (lower, similar or higher) in survey results between 2019 and 2021. While it is important to see changes in results from the 2019 survey to the 2021 survey, we should also look at how City of Richmond’s results have changed from when the 1st survey was conducted in 2007. The data contain the trends over time for the City of Richmond. The tables and charts below highlight a few of the survey results that exemplify the above- mentioned trends.

Increase in ratings between 2007 and 2021:

The percentage of residents that rated the community characteristics listed below in a positive way increased between 2007 to 2021, although we saw a decline between 2019 (or earlier) and 2021.

Table: Community Characteristics Comparison - 2007 to 2021

Community Characteristics (rating service as
either “good” or “excellent”)
2007 2009 2011 2013 2015 2017 2019 2021
Overall quality of life 17% 18% 21% 30% 31% 32% 38 % 32% Overall image 4% 6% 6% 6% 8% 14%
Place to live 20% 25 32% 36% 41% 47% 47% 39%
Neighborhood 50% 50% 59% 53% 57% 62% 65% 62%
Place to raise children 9% 12% 13% 14% 19% 24% 26% 26%
Place to retire 15% 18% 17% 27% 28% 32% 31% 24%
Overall appearance 8% 14% 18% 18% 17% 15% 17% 12%

In 2007, 20 percent of residents gave a positive rating to “Richmond as a place to live,” which is in comparison to a 39 percent rating received in 2021 (table and chart below). The rating for the “Remaining in Richmond for the Next 5 Years” increased between 2015 and 2021 from 53 percent to 75 percent respectively (chart below). These positive changes can be attributable, in part, to the hard work and dedication of the Richmond City Council, staff and the community in working together to improve and create programs, policies and spaces that have a positive impact on how residents feel about where they live, work, and play.

Additional data points regarding safety reflect longitudinal growth across several other metrics.

More specifically, the rating for “Your neighborood as place to live” has shown an upward trend of approximately 10 percentage points from 2007 at 20 percent to 2021 at 39 percent. Also, the feeling of safety rating in “Richmond’s downtown/commercial area during the day” has shown marked growth from 25 percent to 43 percent from 2007 to 2021, respectively.

Page 514 of 648 ends

Furthermore, the ratings related to enviornment and health for “Air Quality in the Richmond Community” and “Availability of afforadabe health care” have both shown upward trends from 2007 to present. The ratings for those surveyed for “Air Quality” showed an improvement of 10 percent or a jump from 20 percent to 30 percent while the “Availability of Health Care” showed a 14 percent jump from 25 percent to 39 percent. Again, this growth identifies clearly laudable metrics and indicate the impact that effective partnership and efforts produce among the Richmond residents.

Top Issues to Address in Next Two Years

In a policy question created by City staff, residents were asked how important specific issues are for the City to address within the next two (2) years. The majority of the options provided in this question have remained constant since the 2011 survey. However, staff does add new issues to the list based on topics being discussed by elected officials, staff and/or residents. The list below shows the top areas that residents stated were either “essential” or “very important” for the city to address.

Top Issues 2021
Reducing crime and disorder 88
Improving the financial stability of the City 84
Providing quality affordable housing 80
Addressing blighted properties 80
Improving environmental quality 79
Increasig economic development activities 79

Reducing crime remains the number one top issue. Crime reduction strategies are not solely the responsibility of the Richmond Police Department. In fact, staff believes that the collective effort between a number of City departments - Police, Fire, Community Services (Library, Recreation and Employment and Training), and Office of Neighborhood Safety - play a role reducing crime and improving public safety.

Page 515 of 648 ends

The lowest priorities in 2021 were upgrading existing and developing more athletic fields (52%), increasing transportation options (i.e. car/bike share, shuttles) (52%), and preserving historic buildings (52%).

Additional Analysis

The 2021 survey results can be further analyzed by dissagregating the data based on demogrphic and geographic markers and comparing Richmond’s results to other jurisdictions.

Demographic and Geographic Comparisons: For responses based on demographic and geographic subgroups, the margin of error increases because the sample size for the subgroup is smaller. It is harder to extrapolate the survey responses from residents from any given neighborhood to the larger Richmond community due to the large and varying margin of errors for each neighborhood. However, staff believes that the findings are still interesting and informative and can provide a starting point for future discussions about resident perceptions.

Benchmark Comparisons: While City staff find the most value in analyzing changes in Richmond’s survey results from year to year, Polco/NRC provides results from other jurisdictions that have also participated in the National Citizen Survey. The City of Richmond’s ratings are often “lower” or “much lower” than the national benchmark but it is important to note that Richmond’s survey data was collected during the COVID pandemic and that much of the benchmark data was collected prior to the pandemic. This may impact how your City's 2021 ratings compare to other communities’ ratings from the past five years. Analyzing national benchmark results might provide the City with opportunities to discuss promising practices, programs and policies with other jurisdictions that have received higher and more favorable ratings from its residents in specific areas.

Concluding Thoughts and Next Steps

The 2021 community survey results contain an immense amount of information that should be explored. Additional analysis can and should be done with the results presented in these reports.

To help maximize the use of the survey results, the following next steps can be taken:

 Post survey results, reports and presentations on the City’s website so that they are readily accessible
 Include specific survey results into annual department performance measures and in the City’s Five-Year Strategic Business Plan
 Presentations to senior staff, city departments, neighborhood councils and outside organizations to discuss results, ways to increase results in 2021, partnerships, etc.  Include relevant results in the City’s Health in all Policies reports, Racial Equity Action Plan, and Department of Children and Youth Community Needs Assessment reports.  Conduct further analysis based on geographic and demographic information to help gain a better understanding of how differing populations in Richmond rate City services or answered specific survey questions. This information might help target resources, programming, policies and information so that distribution of limited resources is done in an equitable manner.

Page 516 of 648 ends

 Based on the NRC’s new relationship with Polco, the City has unlimited access to posting questions on the Polco platform as part of the new pricing structure so staff will be able to provide survey results on specific and relevant questions to Council.  Research the option to have staff from the National Research Center make a presentation to City Council and/or host a special meeting with City staff and other appropriate stakeholders to delve deeper into the 2021 survey results. This option would be at an added cost to the City but could provide elected officials and others with an opportunity to meet with a NRC representative to facilitate this interactive workshop, delve deeper into how the City of Richmond can use our survey data, and help develop strategy and offer recommendations.
 Richmond has made many significant changes in policies and programs that have positively
 impacted the lives of Richmond residents. The City should celebrate its accomplishments, while at the same time continuing to work with residents, community-based organizations and other agencies to change or create services and systems to better meet the needs of Richmond residents.


 DOCUMENTS ATTACHED:
 Attachment 1 – 2021 Richmond Community Survey Report of Results Attachment 2 – 2021 Richmond National Community Survey Instrument

Page 517 of 648 ends

Page 10 of 10 ends

(insert date of meeting)

Page 518 of 648 ends

Richmond, CA
The National Community Survey
Report of Results
2021
Report by:

Visit us online!
www.polco.us

Page 519 of 648 ends

About The NCS™
The National Community Survey™ (The NCS™) report is about the “livability” of Richmond. A livable community is a place that is not simply habitable, but that is desirable. It is not only where people do live, but where they want to live. The survey was developed by the experts from National Research Center at Polco.

Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected. The NCS captures residents’ opinions considering ten central facets of a community:
• Economy
• Mobility
• Community Design
• Utilities
• Safety
• Natural Environment
• Parks and Recreation
• Health and Wellness
• Education, Arts, and Culture
• Inclusivity and Engagement
The report provides the opinions of a representative sample of 453 residents of the City of Richmond collected from July 9th, 2021 to October 15th, 2021. The margin of error around any reported percentage is 4.6% for all respondents. Survey results were weighted so that the demographic proﬁle of respondents was representative of the demographic proﬁle of adults in Richmond.

How the results are reported
For the most part, the percentages presented in the following tabs represent the “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, etc.). On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data.” However, these responses have been removed from the analyses presented in most of the tabs. In other words, the tables and graphs display the responses from respondents who had an opinion about a speciﬁc item.

Comparisons to benchmarks
NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last ﬁve years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Richmond's results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Richmond residents is statistically similar to or diﬀerent (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Richmond's average rating for a particular item was more than 10 points diﬀerent than the benchmark. If a rating was “much higher” or “much lower,” then Richmond's average rating was more than 20 points diﬀerent when compared to the benchmark.

The survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While we provide comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may impact how your City's 2021 ratings compare to other communities’ ratings from the past ﬁve years.

Trends over time
Trend data for Richmond represent important comparison data and should be examined for improvements or declines*.

Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have aﬀected residents' opinions. Changes between survey years have been noted with an arrow and the percent diﬀerence. If the diﬀerence is greater than six percentage points between the 2019 and 2021 surveys, the change is statistically signiﬁcant.
* In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modiﬁcations that could have potentially altered the meaning of the item for the respondent. 1

Page 520 of 648 ends

Trends over time
Trend data for Richmond represent important comparison data and should be examined for improvements or declines*.

Page 521 of 648 ends

Methods
Selecting survey recipients
All households within the City of Richmond were eligible to participate in the survey. A list of all households within the zip codes serving Richmond was purchased from Go-Dog Direct based on updated listings from the United States Postal Service. Since some of the zip codes that serve the City of Richmond households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary ﬁle. Addresses located outside of the City of Richmond boundaries were removed from the list of potential households to survey. Each address identiﬁed as being within city boundaries was further identiﬁed as being within one of the nine areas.

From that list, addresses were randomly selected as survey recipients, with multi-family housing units (deﬁned as those with a unit number) sampled at a rate of 53 compared to single family housing units.

An individual within each household was selected using the birthday method. The birthday method selects a person within the household by asking the “person whose birthday has most recently passed” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the introduction of the survey.

Conducting the survey
The 8,200 randomly selected households received mailings beginning on July 9th, 2021 and the survey remained open for 16 weeks. For 1,260 households, the ﬁrst mailing was a postcard inviting the household to participate in the survey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paid return envelope. The ﬁnal mailing contained a reminder letter, another survey, and a postage-paid return envelope. For the remaining 6,940 households, the ﬁrst mailing was a postcard inviting the household to participate, followed one week later by a reminder postcard. All mailings included a web link to give residents the opportunity to respond to the survey online. All follow-up mailings asked those who had not completed the survey to do so and those who had already done so to refrain from completing the survey again.

The survey was available in English and Spanish. All mailings contained paragraphs in both languages instructing participants on how to complete the survey in their preferred language.

About 2% of the 8,200 mailed invitations or surveys were returned because the household address was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining 8,070 households that received the invitations to participate, 453 completed the survey, providing an overall response rate of 6%. The response rate was calculated using AAPOR’s response rate #2* for mailed surveys of unnamed persons.

It is customary to describe the precision of estimates made from surveys by a “level of conﬁdence” and accompanying “conﬁdence interval” (or margin of error). A traditional level of conﬁdence, and the one used here, is 95%. The 95% conﬁdence interval can be any size and quantiﬁes the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error for the City of Richmond survey is no greater than plus or minus 4.6 percentage points around any given percent reported for all respondents (453 completed surveys).

In addition to the randomly selected “probability sample” of households, a link to an online open participation survey was publicized by the City of Richmond. The open participation survey was identical to the probability sample survey with two small updates; it included a map at the beginning asking where the respondent lives and a question about where they heard about the survey. The open participation survey was open to all city residents and became available on October 1st, 2021. The survey remained open for three weeks. The data presented in the following tabs exclude the open participation survey data, but a tab at the end provides the complete frequency of responses to questions by the open participation respondents.

The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month.

On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a speciﬁc item.

Contact
The City of Richmond funded this research. Please contact LaShonda White of the City of Richmond at [email protected] if you have any questions about the survey.

Survey Validity
See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali * See AAPOR's Standard Deﬁnitions for more information at https://www.aapor.org/Publications-Media/AAPOR-Journals/Standard-Deﬁnitions.aspx * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf * Targets come from the 2010 Census and 2017 American Community Survey Unweighted Weighted Target*
Age 18-34
35-54
55+
Area Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
Area 8
Area 9
Hispanic origin No, not Spanish, Hispanic, or Latino
Spanish, Hispanic, or Latino
Housing tenure Own
Rent
Housing type Attached
Detached
Race & Hispanic
origin
Not white alone
White alone, not Hispanic or Latino
Sex Female
Male
Sex/age Female 18-34
Female 35-54
Female 55+
Male 18-34
Male 35-54
Male 55+
Analyzing the data
Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses.

The demographics of the survey respondents were compared to those found in the 2010 Census and 2017 American Community Survey estimates for adults in the City of Richmond. The primary objective of weighting survey data is to make the survey respondents reﬂective of the larger population of the community. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design eﬀects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.* The results of the weighting scheme for the probability sample are presented in the following table.

NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. 3

Page 522 of 648 ends

The survey was available in English and Spanish. All mailings contained paragraphs in both languages instructing participants on how to complete the survey in their preferred language.

Contact
The City of Richmond funded this research. Please contact LaShonda White of the City of Richmond at [email protected] if you have any questions about the survey.

Survey Validity
See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali * See AAPOR's Standard Deﬁnitions for more information at https://www.aapor.org/Publications-Media/AAPOR-Journals/Standard-Deﬁnitions.aspx * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf * Targets come from the 2010 Census and 2017 American Community Survey Unweighted Weighted Target*
Age 18-34
35-54
55+
Area Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
Area 8
Area 9
Hispanic origin No, not Spanish, Hispanic, or Latino
Spanish, Hispanic, or Latino
Housing tenure Own
Rent
Housing type Attached
Detached
Race & Hispanic
origin
Not white alone
White alone, not Hispanic or Latino
Sex Female
Male
Sex/age Female 18-34
Female 35-54
Female 55+
Male 18-34
Male 35-54
Male 55+
31%
35%
34%
36%
41%
23%
68%
27%
5%
2%
4%
11%
7%
12%
17%
22%
17%
8%
2%
5%
12%
8%
8%
14%
22%
19%
9%
2%
12%
16%
9%
8%
14%
9%
16%
13%
36%
64%
36%
64%
17%
83%
50%
50%
50%
50%
19%
81%
60%
40%
60%
40%
73%
27%
21%
79%
24%
76%
46%
54%
48%
52%
42%
58%
45%
55%
13%
18%
17%
17%
18%
17%
15%
21%
6%
20%
20%
18%
30%
13%
1%
38%
14%
4%
Analyzing the data
Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses.

Page 523 of 648 ends

The survey was available in English and Spanish. All mailings contained paragraphs in both languages instructing participants on how to complete the survey in their preferred language.

Contact
The City of Richmond funded this research. Please contact LaShonda White of the City of Richmond at [email protected] if you have any questions about the survey.

Page 524 of 648 ends

Highlights
Safety is a focus area for Richmond.

About 2 in 10 residents rated the overall feeling of safety as excellent or good, while about 9 in 10 indicated that this was an important area of focus for the City in the next two years; these relative quality and importance ratings indicate that the facet of Safety is a top priority for residents. About three-quarters of residents reported feeling safe in their neighborhood during the day, while roughly 4 in 10 felt safe in the downtown/commercial area, from property crime, and from violent crime. Regarding safety-related services, about two-thirds of residents gave favorable scores to ﬁre services and 6 in 10 were pleased with ambulance/EMS; about half of respondents or less gave positive marks to police services, crime prevention, ﬁre prevention and education, animal control, and emergency preparedness. These ratings were all lower than the national benchmark comparisons.

When compared to 2019, ratings improved in 2021 for animal control, but declined for ﬁre and ambulance/EMS services, crime prevention, ﬁre prevention and education, and emergency preparedness. Further, when asked in a custom question unique to Richmond about the importance of addressing a number of issues within the community, the #1 priority that emerged was reducing crime and disorder (89% essential or very important).

Economy is also an area of opportunity for the City.

Less than 2 in 10 residents gave positive ratings to the overall economic health of the city, while nearly 9 in 10 rated it as essential or very important, indicating that this is also an important area of focus for Richmond. Around 3 in 10 respondents favorably rated Richmond as a place to work and to visit and the overall quality and variety of business and service establishments in the city, while about 2 in 10 or fewer gave excellent or good scores to the vibrancy of the downtown/commercial area, employment opportunities, shopping opportunities, cost of living, and economic development.

These ratings were lower than those given in other communities across the nation and compared to 2019, ratings in 2021 declined for the city as a place to work, economic development, and employment opportunities. When thinking about city issues to address, roughly 8 in 10 thought it was essential or very important for the City to pursue developing job training opportunities, improving downtown Richmond, and increasing economic development activities.

Government performance ratings and resident engagement have declined over time.

About one-third of Richmond residents positively rated the quality of the services provided by the City of Richmond, the overall customer service provided by Richmond employees, and public information services. About one-quarter of residents or fewer gave high scores to various indicators of local government performance, including the value of services for taxes paid, the overall direction of the City, and overall conﬁdence in Richmond government, among others. These ratings were lower than the national benchmark comparisons and many declined from 2019 to 2021. Further, about 4 in 10 residents or fewer positively rated opportunities to volunteer, to participate in community matters, and to participate in social events and activities; these ratings were also below average and declined over time, though it is important to note that closures associated with the COVID-19 pandemic may have had an impact on these scores.
6

Page 525 of 648 ends

Facets of livability
Resident perceptions of quality and importance for each of the facets of community livability provide an overview of community strengths and challenges that are useful for planning, budgeting and performance evaluation.

The charts below show the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local ratings were lower, similar, or higher than communities across the country (the national benchmark). 2015 2017 2019 2021
Overall economic health
Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
16%16%
14%
14%
Much
lower
16%16%
14%
14%
Much
lower
39%
Similar
39%
Similar
28%
35%
26%
34%
Lower28%
35%
26%
34%
Lower
47%
Lower
47%
Lower
21% 22%
24% 19%
Much
lower
21% 22%
24% 19%
Much
lower
39%
42% 38%
34%
Much
lower
39%
42% 38%
34%
Much
lower
34%
Much
lower
34%
Much
lower
33%
25%
34% 28%
Much
lower
33%
25%
34% 28%
Much
lower
21%
21%
26% 19%
Much
lower
21%
21%
26% 19%
Much
lower
23%
Much
lower
23%
Much
lower
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
Overall economic health
Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
Please rate how important, if at all, you think it is for the Richmond community to focus on each of the following in the coming two years.
(% essential or very important)
Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Diﬀerences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

Balancing performance and importance
Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being of higher or lower quality. It is especially helpful to know when a facet of livability is considered of high importance but rated as lower quality, as this should be a top priority to address.

To help guide City staﬀ and oﬃcials with decisions on future resource allocation, resident ratings of the importance of services were compared to their ratings of the quality of these services. To identify the services perceived by residents to have relatively lower quality at the same time as relatively higher importance, all services were ranked from highest perceived quality to lowest perceived quality and from highest perceived importance to lowest perceived importance. Some services were in the top half of both lists (higher quality and higher importance); some were in the top half of one list but the bottom half of the other (higher quality and lower importance or lower quality and higher importance); and some services were in the bottom half of both lists.

Services receiving quality ratings of excellent or good by 31% or more of respondents were considered of “higher quality” and those with ratings lower than 31% were considered to be of “lower quality.” Services were classiﬁed as “more important” if they were rated as essential or very important by 76.3% or more of respondents. Services were rated as “less important” if they received a rating of less than 76.3%. This classiﬁcation uses the median ratings for quality and importance to divide the services in half.

The quadrants in the ﬁgure below show which community facets were given higher or lower importance ratings (right-left) and which had higher or lower quality ratings (up-down). Facets of livability falling closer to a diagonal line from the lower left to the upper right are those where performance ratings are more commensurate with resident priorities. Facets scoring closest to the lower right hand corner of the matrix ( higher in importance and lower in quality) are those that may warrant further investigation to see if changes to their delivery are necessary to improve their performance. This is the key part of this chart on which to focus. Facets falling in the top left hand corner of the chart (lower in importance but higher in quality) are areas where performance may outscore resident priorities, and may be a consideration for lower resource allocation. (vs. benchmark*)
7

Page 526 of 648 ends

The charts below show the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local ratings were lower, similar, or higher than communities across the country (the national benchmark).Overall economic health Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
2015 2017 2019 2021
Overall economic health
Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
92%95% 88%
Similar92%95% 88%
Similar
73%
Similar
73%
Similar
73%
78% 71%
Similar73%
78% 71%
Similar
80%
Similar
80%
Similar
93%95% 94%
Similar
93%95% 94%
Similar
78% 84%
81%
Similar78% 84%
81%
Similar
73%
Similar
73%
Similar
83%87%
79%
Similar83%87%
79%
Similar
83%89% 74%
Similar83%89% 74%
Similar
79%
82%
69%
Similar79%
82%
69%
Similar
Please rate how important, if at all, you think it is for the Richmond community to focus on each of the following in the coming two years.
(% essential or very important)
Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Diﬀerences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

Page 527 of 648 ends

The charts below show the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local ratings were lower, similar, or higher than communities across the country (the national benchmark).Overall economic health Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
Overall economic health
Overall quality of the transportation system
Overall design or layout of residential and commercial
areas
Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their
community
Please rate how important, if at all, you think it is for the Richmond community to focus on each of the following in the coming two years.
(% essential or very important)
Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Diﬀerences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

Page 528 of 648 ends

Excellent
6%
Good
28%
Poor
20%
Fair
47%
The overall quality of life in
Richmond, 2021
Quality of life
Measuring community livability starts with assessing the quality of life of those who live there, and ensuring that the community is attractive, accessible, and welcoming to all. 2015 2017 2019 2021
Richmond as a place to live
The overall quality of life
41%
47% 47% 39%
Much
lower
vs.
benchmark*
41%
47% 47% 39%
Much
lower
vs.
benchmark*
31% 32%
38% 32%
Much
lower31% 32%
38% 32%
Much
lower
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
2015 2017 2019 2021
Recommend living in Richmond to someone who asks
Remain in Richmond for the next ﬁve years
53%
63%
62%
63%
Much
lower53%
63%
62%
63%
Much
lower
66% 72% 77% 75%
Similar66% 72% 77% 75%
Similar
Please indicate how likely or unlikely you are to do each of the following. (% very or somewhat likely)
2015 2017 2019 2021
Overall image or reputation 8%
14% 13% 9%
Much
lower8%
14% 13% 9%
Much
lower
Please rate each of the following in the Richmond community. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 10

Page 529 of 648 ends

Excellent
4% Good
10%
Fair
50%
Poor
36%
Overall conﬁdence in Richmond
government, 2021
Governance
Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2015 2017 2019 2021
The value of services for the taxes paid to Richmond
The overall direction that Richmond is taking
The job Richmond government does at welcoming resident
involvement
Overall conﬁdence in Richmond government
Generally acting in the best interest of the community
Being honest
Being open and transparent to the public
Informing residents about issues facing the community
Treating all residents fairly
Treating residents with respect
24% 23%
24%
15%
Much
lower
24% 23%
24%
15%
Much
lower
42% 38% 37% 25%
Much
lower
42% 38% 37% 25%
Much
lower
25%
40% 37%
23%
Lower25%
40% 37%
23%
Lower
23%
25%
26%
13%
Much
lower
23%
25%
26%
13%
Much
lower
29%31%33%
23%
Much
lower
29%31%33%
23%
Much
lower
Please rate the following categories of Richmond government performance. (% excellent or good)
2015 2017 2019 2021
Public information services
Overall customer service by Richmond employees
46%
36%
43%
35%
Lower
46%
36%
43%
35%
Lower
41%
43% 44%
37%
Much
lower
vs.
benchmark*
41%
43% 44%
37%
Much
lower
vs.
benchmark*
Please rate the quality of each of the following services in Richmond. (% excellent or good)
The City of Richmond
The Federal Government
Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good)
11

Page 530 of 648 ends

Overall conﬁdence in Richmond
government, 2021
Governance
Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

The value of services for the taxes paid to Richmond
The overall direction that Richmond is taking
The job Richmond government does at welcoming resident
involvement
Overall conﬁdence in Richmond government
Generally acting in the best interest of the community
Being honest
Being open and transparent to the public
Informing residents about issues facing the community
Treating all residents fairly
Treating residents with respect
28%
29%
33%
19%
Much
lower
28%
29%
33%
19%
Much
lower
20%
Much
lower
20%
Much
lower
24%
Much
lower
24%
Much
lower
30%
31%
33%
25%
Much
lower
30%
31%
33%
25%
Much
lower
32%
Much
lower
32%
Much
lower
Please rate the following categories of Richmond government performance. (% excellent or good)
Public information services
Overall customer service by Richmond employees
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
The City of Richmond
The Federal Government
34% 35% 36% 30%
Much
lower
34% 35% 36% 30%
Much
lower
29% 28%
20%
32%
Similar
29% 28%
20%
32%
Similar
Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good)
12

Page 531 of 648 ends

Excellent
1% Good
14%
Fair
51%
Poor
34%
Overall economic health of
Richmond, 2021
Very positive
Somewhat
positive
Neutral
Somewhat
negative
Very negative
9%
17%
51%
19%
4%
What impact, if any, do you think the economy
will have on your family income in the next 6
months? Do you think the impact will be:

Economy
Local governments work together with private and
nonproﬁt businesses, and with the community at
large, to foster sustainable growth, create jobs,
and promote a thriving local economy.
2015 2017 2019 2021
Richmond as a place to work
Richmond as a place to visit
34% 38% 36% 25%
Much
lower
34% 38% 36% 25%
Much
lower
29%
27%26%
30%
Much
lower
29%
27%26%
30%
Much
lower
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
2015 2017 2019 2021
Overall quality of business and service establishments
Variety of business and service establishments
Vibrancy of downtown/commercial area
Employment opportunities
Shopping opportunities
Cost of living
26% 26%
26%
27%
Much
lower
26% 26%
26%
27%
Much
lower
31%
Much
lower
31%
Much
lower
10%10%
12% 12%
Much
lower10%10%
12% 12%
Much
lower
Please rate each of the following in the Richmond community. (% excellent or good)
Economic development
Please rate the quality of each of the following services in Richmond. (% excellent or good)
What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:

What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:
(% very or somewhat positive)
2015 2017 2019 2021
Overall economic health
16%16%
14%
14%
Much
lower
vs.
benchmark*
16%16%
14%
14%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 13

Page 532 of 648 ends

Overall economic health of
Richmond, 2021
Very positive
Somewhat
positive
Neutral
Somewhat
negative
Very negative
What impact, if any, do you think the economy
will have on your family income in the next 6
months? Do you think the impact will be:

Economy
Local governments work together with private and
nonproﬁt businesses, and with the community at
large, to foster sustainable growth, create jobs,
and promote a thriving local economy.

Richmond as a place to work
Richmond as a place to visit
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
Overall quality of business and service establishments
Variety of business and service establishments
Vibrancy of downtown/commercial area
Employment opportunities
Shopping opportunities
Cost of living
16% 20% 21%
15%
Lower
16% 20% 21%
15%
Lower
27%
19% 17%
17%
Much
lower
27%
19% 17%
17%
Much
lower
26%
30%30% 21%
Lower
26%
30%30% 21%
Lower
Please rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Economic development
19% 21% 21% 12%
Much
lower
19% 21% 21% 12%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:
48%
24% 25%
26%
Similar
48%
24% 25%
26%
Similar
What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:
(% very or somewhat positive)
Overall economic health
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 14

Page 533 of 648 ends

Excellent
9%
Good
31%
Fair
43%
Poor
17%
Overall quality of the transportation
system in Richmond, 2021
Mobility
The ease with which residents can move about their
communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community.

Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Diﬀerences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2015 2017 2019 2021
Traﬃc ﬂow on major streets
Ease of public parking
Ease of travel by car
Ease of travel by public transportation
Ease of travel by bicycle
Ease of walking
49%
43% 40%
43%
Similar
49%
43% 40%
43%
Similar
55%
69%
54%
58%
Similar55%
69%
54%
58%
Similar
73%
62% 61%
64%
Similar
73%
62% 61%
64%
Similar
48%
39% 38%
47%
Similar
48%
39% 38%
47%
Similar
37%
46% 44%
37%
Similar37%
46% 44%
37%
Similar
41%
35%
39% 32%
Much
lower
41%
35%
39% 32%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
Used public transportation instead of driving
Carpooled with other adults or children instead of driving alone
Walked or biked instead of driving
Please indicate whether or not you have done each of the following in the last 12 months. (% yes)
Traﬃc enforcement
Traﬃc signal timing
Street repair
Street cleaning
Street lighting
Sidewalk maintenance
Bus or transit services
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
Overall quality of the transportation system
39%
Similar
vs.
benchmark*
39%
Similar
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
15

Page 534 of 648 ends

Overall quality of the transportation
system in Richmond, 2021
Mobility
The ease with which residents can move about their
communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community.

Traﬃc ﬂow on major streets
Ease of public parking
Ease of travel by car
Ease of travel by public transportation
Ease of travel by bicycle
Ease of walking
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Used public transportation instead of driving
Carpooled with other adults or children instead of driving alone
Walked or biked instead of driving
59%63% 66% 41%
Higher
59%63% 66% 41%
Higher
45%
44%
46% 43%
Similar
45%
44%
46% 43%
Similar
57%60% 54%
55%
Similar57%60% 54%
55%
Similar
Please indicate whether or not you have done each of the following in the last 12 months. (% yes)
2015 2017 2019 2021
Traﬃc enforcement
Traﬃc signal timing
Street repair
Street cleaning
Street lighting
Sidewalk maintenance
Bus or transit services
44%
30%
29% 24%
Much
lower
44%
30%
29% 24%
Much
lower
35%
40%
39%
38%
Similar35%
40%
39%
38%
Similar
13% 10% 17% 17%
Much
lower
13% 10% 17% 17%
Much
lower
36%
25%
30% 25%
Much
lower
36%
25%
30% 25%
Much
lower
34% 34%
44%
33%
Lower34% 34%
44%
33%
Lower
27% 25%
21% 18%
Much
lower
27% 25%
21% 18%
Much
lower
42% 44% 40%
42%
Similar42% 44% 40%
42%
Similar
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of the transportation system
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
16

Page 535 of 648 ends

Excellent
3%
Good
32%
Fair
45%
Poor
20%
Overall design or layout of
Richmond's residential and
commercial areas, 2021
Community design
A well-designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that aﬀordable housing is accessible to all, and providing access to parks and other green spaces.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2015 2017 2019 2021
Well-planned residential growth
Well-planned commercial growth
Well-designed neighborhoods
Preservation of the historical or cultural character of the community
Public places where people want to spend time
Variety of housing options
Availability of aﬀordable quality housing
Overall quality of new development
Overall appearance
18%
Much
lower
18%
Much
lower
17%
Much
lower
17%
Much
lower
22%
Much
lower
22%
Much
lower
32%
Lower
32%
Lower
25%25% 22%
Much
lower
25%25% 22%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Your neighborhood as a place to live
57% 62% 65% 61%
Lower57% 62% 65% 61%
Lower
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
Land use, planning and zoning
Code enforcement
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall design or layout of residential and commercial
areas
28%
35%
26%
34%
Lower
vs.
benchmark*
28%
35%
26%
34%
Lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
17

Page 536 of 648 ends

Overall design or layout of
Richmond's residential and
commercial areas, 2021
Community design
A well-designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that aﬀordable housing is accessible to all, and providing access to parks and other green spaces.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

Well-planned residential growth
Well-planned commercial growth
Well-designed neighborhoods
Preservation of the historical or cultural character of the community
Public places where people want to spend time
Variety of housing options
Availability of aﬀordable quality housing
Overall quality of new development
Overall appearance
20%
25%25% 22%
Much
lower20%
25%25% 22%
Much
lower
23% 23%
26% 26%
Lower23% 23%
26% 26%
Lower
25% 23%
23%
18%
Lower
25% 23%
23%
18%
Lower
28%
30% 30% 24%
Much
lower
28%
30% 30% 24%
Much
lower
17% 15%
17% 12%
Much
lower
17% 15%
17% 12%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
Your neighborhood as a place to live
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
2015 2017 2019 2021
Land use, planning and zoning
Code enforcement
22%
26% 23% 18%
Lower22%
26% 23% 18%
Lower
22%
15% 14%
12%
Much
lower
22%
15% 14%
12%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall design or layout of residential and commercial
areas
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
18

Page 537 of 648 ends

Excellent
7%
Good
42% Fair
34%
Poor
17%
Overall quality of the utility
infrastructure in Richmond, 2021
Utilities
Services such as water, gas, electricity, and internet access play a vital role in ensuring the physical and economic health and well-being of the communities they serve.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2015 2017 2019 2021
Aﬀordable high-speed internet access
Garbage collection
Drinking water
Sewer services
Storm water management
Power (electric and/or gas) utility
Utility billing
33%
Lower
33%
Lower
72% 68% 67% 54%
Lower
72% 68% 67% 54%
Lower
67%
Similar
67%
Similar
52%
57%
55%
66%
Similar52%
57%
55%
66%
Similar
53%
44% 43%
53%
Similar
53%
44% 43%
53%
Similar
57%63%
54% 51%
Lower57%63%
54% 51%
Lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of the utility infrastructure
47%
Lower
vs.
benchmark*
47%
Lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
19

Page 538 of 648 ends

Overall quality of the utility
infrastructure in Richmond, 2021
Utilities
Services such as water, gas, electricity, and internet access play a vital role in ensuring the physical and economic health and well-being of the communities they serve.
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank.

Aﬀordable high-speed internet access
Garbage collection
Drinking water
Sewer services
Storm water management
Power (electric and/or gas) utility
Utility billing
47%52%52% 40%
Much
lower
47%52%52% 40%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of the utility infrastructure
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
20

Page 539 of 648 ends

Excellent
3% Good
17%
Fair
48%
Poor
32%
Overall feeling of safety in
Richmond, 2021
Safety
Public safety is often the most important task facing local governments. All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety-related services is essential to residents' quality of life.
2015 2017 2019 2021
Overall feeling of safety
21% 22% 24% 19%
Much
lower
vs.
benchmark*
21% 22% 24% 19%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
2015 2017 2019 2021
In your neighborhood during the day
In Richmond's downtown/commercial area during the day
From property crime
From violent crime
From ﬁre, ﬂood, or other natural disaster
74% 73% 74% 73%
Lower
74% 73% 74% 73%
Lower
48%
43%
46% 43%
Much
lower
48%
43%
46% 43%
Much
lower
35%
Much
lower
35%
Much
lower
35%
Much
lower
35%
Much
lower
63%
Lower
63%
Lower
Please rate how safe or unsafe you feel:
(% very or somewhat safe)
Police/Sheriﬀ services
Crime prevention
Animal control
Ambulance or emergency medical services
Fire services
Fire prevention and education
Emergency preparedness
Please rate the quality of each of the following services in Richmond. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 21

Page 540 of 648 ends

Overall feeling of safety in
Richmond, 2021
Safety
Public safety is often the most important task facing local governments. All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety-related services is essential to residents' quality of life.

Overall feeling of safety
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
In your neighborhood during the day
In Richmond's downtown/commercial area during the day
From property crime
From violent crime
From ﬁre, ﬂood, or other natural disaster
Please rate how safe or unsafe you feel:
(% very or somewhat safe)
2015 2017 2019 2021
Police/Sheriﬀ services
Crime prevention
Animal control
Ambulance or emergency medical services
Fire services
Fire prevention and education
Emergency preparedness
59%
54% 50%
46%
Much
lower
59%
54% 50%
46%
Much
lower
36%
29%
33% 20%
Much
lower
36%
29%
33% 20%
Much
lower
30%
27% 26%
34%
Much
lower
30%
27% 26%
34%
Much
lower
72% 68% 73% 59%
Lower
72% 68% 73% 59%
Lower
79% 80% 80% 68%
Lower79% 80% 80% 68%
Lower
59%
54%
55% 42%
Much
lower
59%
54%
55% 42%
Much
lower
32% 31%
42% 32%
Much
lower32% 31%
42% 32%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 22

Page 541 of 648 ends

Excellent
6%
Good
31%
Fair
39%
Poor
25%
Overall quality of natural
environment in Richmond, 2021
Natural environment
The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and
profound eﬀect on quality of life.
2015 2017 2019 2021
Cleanliness
Water resources
Air quality
15%
13%
13% 9%
Much
lower
15%
13%
13% 9%
Much
lower
35%
Lower
35%
Lower
29%
28% 28%
30%
Much
lower
29%
28% 28%
30%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Preservation of natural areas
Richmond open space
Recycling
Yard waste pick-up
39%
42%
49%
42%
Lower
39%
42%
49%
42%
Lower
39%
48% 49%
34%
Lower39%
48% 49%
34%
Lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
Overall quality of natural environment
39% 42% 38%
34%
Much
lower
vs.
benchmark*
39% 42% 38%
34%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 23

Page 542 of 648 ends

Overall quality of natural
environment in Richmond, 2021
Natural environment
The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and
profound eﬀect on quality of life.

Cleanliness
Water resources
Air quality
Please also rate each of the following in the Richmond community. (% excellent or good)
Preservation of natural areas
Richmond open space
Recycling
Yard waste pick-up
70% 66% 64% 58%
Lower
70% 66% 64% 58%
Lower
70%
60% 64% 51%
Lower
70%
60% 64% 51%
Lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of natural environment
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 24

Page 543 of 648 ends

Excellent
5%
Good
33%
Fair
38%
Poor
25%
Overall quality of parks and
recreation opportunities, 2021
Parks and recreation
"There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are
environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment."
- National Recreation and Park Association
2015 2017 2019 2021
Availability of paths and walking trails
Fitness opportunities
Recreational opportunities
38%
44% 41% 42%
Lower38%
44% 41% 42%
Lower
36%
42%
34%
43%
Much
lower
36%
42%
34%
43%
Much
lower
34%
33%
39% 30%
Much
lower
34%
33%
39% 30%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
City parks
Recreation programs or classes
Recreation centers or facilities
45% 47% 50% 40%
Much
lower
45% 47% 50% 40%
Much
lower
39% 39%
40% 33%
Much
lower
39% 39%
40% 33%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of parks and recreation opportunities
34%
Much
lower
vs.
benchmark*
34%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 25

Page 544 of 648 ends

Overall quality of parks and
recreation opportunities, 2021
Parks and recreation
"There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are
environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment."
- National Recreation and Park Association
Availability of paths and walking trails
Fitness opportunities
Recreational opportunities
Please also rate each of the following in the Richmond community. (% excellent or good)
City parks
Recreation programs or classes
Recreation centers or facilities
37% 36%
40%
31%
Much
lower
37% 36%
40%
31%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall quality of parks and recreation opportunities
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 26

Page 545 of 648 ends

Excellent
4%
Good
25%
Fair
44%
Poor
27%
Overall health and wellness
opportunities in Richmond, 2021
Health and wellness
The characteristics of and amenities available in the
communities in which people live has a direct impact on the health and wellness of residents, and thus, on their quality of life overall.
2015 2017 2019 2021
Availability of aﬀordable quality food
Availability of aﬀordable quality health care
Availability of preventive health services
Availability of aﬀordable quality mental health care
30% 31%
36% 31%
Much
lower30% 31%
36% 31%
Much
lower
31%
33% 36%
39%
Lower
31%
33% 36%
39%
Lower
31% 30%
37%
41%
Lower31% 30%
37%
41%
Lower
21%
20%19%
26%
Lower
21%
20%19%
26%
Lower
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Health services
34% 35% 34%
39%
Lower34% 35% 34%
39%
Lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Please rate your overall health.

Please rate your overall health.
(% excellent or very good)
2015 2017 2019 2021
Overall health and wellness opportunities
33%
25%
34% 28%
Much
lower
vs.
benchmark*
33%
25%
34% 28%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 27

Page 546 of 648 ends

Overall health and wellness
opportunities in Richmond, 2021
Health and wellness
The characteristics of and amenities available in the
communities in which people live has a direct impact on the health and wellness of residents, and thus, on their quality of life overall.

Availability of aﬀordable quality food
Availability of aﬀordable quality health care
Availability of preventive health services
Availability of aﬀordable quality mental health care
Please also rate each of the following in the Richmond community. (% excellent or good)
Health services
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
Please rate your overall health.
48%48%50% 47%
Lower48%48%50% 47%
Lower
Please rate your overall health.
(% excellent or very good)
Overall health and wellness opportunities
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 28

Page 547 of 648 ends

Excellent
3% Good
17%
Fair
42%
Poor
37%
Overall opportunities for education,
culture and the arts, 2021
Education, arts, and culture
Participation in the arts, in educational opportunities, and in cultural activities is linked to increased civic engagement, greater social tolerance, and enhanced enjoyment of the local community.
2015 2017 2019 2021
Opportunities to attend cultural/arts/music activities
Community support for the arts
Availability of aﬀordable quality childcare/preschool
K-12 education
Adult educational opportunities
Opportunities to attend special events and festivals
29%
30%
33%
17%
Much
lower
29%
30%
33%
17%
Much
lower
22%
Much
lower
22%
Much
lower
20%
25%
21%
18%
Much
lower
20%
25%
21%
18%
Much
lower
22% 23%
17%
21%
Much
lower
22% 23%
17%
21%
Much
lower
34%
37%
33%
34%
Lower34%
37%
33%
34%
Lower
31%
42%
46%
18%
Much
lower
31%
42%
46%
18%
Much
lower
Please also rate each of the following in the Richmond community. (% excellent or good)
Public library services
Please rate the quality of each of the following services in Richmond. (% excellent or good)
2015 2017 2019 2021
Overall opportunities for education, culture, and the arts 21%
21%
26% 19%
Much
lower
vs.
benchmark*
21%
21%
26% 19%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 29

Page 548 of 648 ends

Overall opportunities for education,
culture and the arts, 2021
Education, arts, and culture
Participation in the arts, in educational opportunities, and in cultural activities is linked to increased civic engagement, greater social tolerance, and enhanced enjoyment of the local community.

Opportunities to attend cultural/arts/music activities
Community support for the arts
Availability of aﬀordable quality childcare/preschool
K-12 education
Adult educational opportunities
Opportunities to attend special events and festivals
Please also rate each of the following in the Richmond community. (% excellent or good)
2015 2017 2019 2021
Public library services
61% 56% 54%
50%
Much
lower
61% 56% 54%
50%
Much
lower
Please rate the quality of each of the following services in Richmond. (% excellent or good)
Overall opportunities for education, culture, and the arts Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 30

Page 549 of 648 ends

Excellent
2%
Good
23%
Fair
44%
Poor
31%
Residents' connection and
engagement with their
community, 2021
Inclusivity and engagement
Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not.
2015 2017 2019 2021
Richmond as a place to raise children
Richmond as a place to retire
Sense of community
19%
24% 26% 26%
Much
lower19%
24% 26% 26%
Much
lower
28% 32% 31%
24%
Much
lower
28% 32% 31%
24%
Much
lower
22%
30% 34% 32%
Lower
22%
30% 34% 32%
Lower
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
Residents' connection and engagement with their
community
23%
Much
lower
vs.
benchmark*
23%
Much
lower
vs.
benchmark*
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
2015 2017 2019 2021
Making all residents feel welcome
Attracting people from diverse backgrounds
Valuing/respecting residents from diverse backgrounds
Taking care of vulnerable residents
40%
Lower
40%
Lower
Please rate the job you feel the Richmond community does at each of the following. (% excellent or good)
Sense of civic/community pride
Neighborliness of residents
Opportunities to participate in social events and activities Opportunities to volunteer
Opportunities to participate in community matters
Openness and acceptance of the community toward people
of diverse backgrounds
Please also rate each of the following in the Richmond community. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 31

Page 550 of 648 ends

Residents' connection and
engagement with their
community, 2021
Inclusivity and engagement
Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not.

Richmond as a place to raise children
Richmond as a place to retire
Sense of community
Please rate each of the following aspects of quality of life in Richmond. (% excellent or good)
Residents' connection and engagement with their
community
Please rate each of the following characteristics as they relate to Richmond as a whole. (% excellent or good)
Making all residents feel welcome
Attracting people from diverse backgrounds
Valuing/respecting residents from diverse backgrounds
Taking care of vulnerable residents
52%
Similar
52%
Similar
50%
Lower
50%
Lower
23%
Much
lower
23%
Much
lower
Please rate the job you feel the Richmond community does at each of the following. (% excellent or good)
2015 2017 2019 2021
Sense of civic/community pride
Neighborliness of residents
Opportunities to participate in social events and activities Opportunities to volunteer
Opportunities to participate in community matters
Openness and acceptance of the community toward people
of diverse backgrounds
26%
Much
lower
26%
Much
lower
29%
42%42% 40%
Lower
29%
42%42% 40%
Lower
29% 31% 31% 24%
Much
lower
29% 31% 31% 24%
Much
lower
43% 48%
55% 45%
Lower43% 48%
55% 45%
Lower
38%
48%
48% 32%
Lower38%
48%
48% 32%
Lower
44%
53% 56% 47%
Similar44%
53% 56% 47%
Similar
Please also rate each of the following in the Richmond community. (% excellent or good)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 32

Page 551 of 648 ends

Residents' participation levels
2015 2017 2019 2021
Contacted the City of Richmond for help or information
Contacted Richmond elected oﬃcials to express your opinion Attended a local public meeting
Watched a local public meeting
Volunteered your time to some group/activity
Campaigned or advocated for a local issue, cause, or candidate Voted in your most recent local election
42%
50% 50%
49%
Similar
vs.
benchmark*
42%
50% 50%
49%
Similar
vs.
benchmark*
30%
22%
31%
25%
Similar
30%
22%
31%
25%
Similar
25%
38% 38%
23%
Similar25%
38% 38%
23%
Similar
28%
43%
34%
35%
Higher28%
43%
34%
35%
Higher
27%
36% 41%
28%
Similar27%
36% 41%
28%
Similar
26%
39% 39%
22%
Similar26%
39% 39%
22%
Similar
77%
Similar
77%
Similar
Please indicate whether or not you have done each of the following in the last 12 months. (% yes)
2015 2017 2019 2021
Access the internet from your home
Access the internet from your cell phone
Visit social media sites
Use or check email
Share your opinions online
Shop online
95%
Similar
95%
Similar
93%
Similar
93%
Similar
In general, how many times do you:
(% a few times a week or more)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 33

Page 552 of 648 ends

Residents' participation levels
Contacted the City of Richmond for help or information
Contacted Richmond elected oﬃcials to express your opinion Attended a local public meeting
Watched a local public meeting
Volunteered your time to some group/activity
Campaigned or advocated for a local issue, cause, or candidate Voted in your most recent local election
Please indicate whether or not you have done each of the following in the last 12 months. (% yes)
Access the internet from your home
Access the internet from your cell phone
Visit social media sites
Use or check email
Share your opinions online
Shop online
93%
Similar
93%
Similar
80%
Similar
80%
Similar
96%
Similar
96%
Similar
33%
Similar
33%
Similar
49%
Similar
49%
Similar
In general, how many times do you:
(% a few times a week or more)
* Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 34

Page 553 of 648 ends

How important, if at all,
are the following issues
for the City to address
within the next two
years?
Expanding community wi-ﬁ
Providing quality aﬀordable housing
Improving traﬃc ﬂow and pedestrian safety
Preserving historic buildings
Improving park conditions
Providing more parks and open space
Renovating community centers and expanding programming
Upgrading existing and developing more athletic ﬁelds
Improving street and pedestrian lighting
Developing job training opportunities
Addressing blighted properties
Reducing crime and disorder
Increasing transportation options (i.e. car/bike share, shuttles) Positively marketing the City
Improving downtown Richmond
Improving street paving conditions
Improvingenvironmentalquality
Providingsupportiveservicestopreviouslyincarceratedpersons IncreasingthegenerationofrevenuetosupportCityservices
ImprovingtheﬁnancialstabilityoftheCity
Increasingservicestosupportthehomelesspopulation(provisionof housing,mentalhealthservices,etc.)
ImprovingcollaborationandserviceswiththeWestContraCostaUniﬁed SchoolDistrict
Increasingeconomicdevelopmentactivities(i.e.smallbusinesssupport, businessattraction,retentionandincentives,marketingandoutreach,etc.) ProvidingmorelocalretailandshoppingopportunitiesforRichmond residents
Pleaseratetheimpact
ofthefollowingCity
servicesonyourhealth
andwell-being:

Parks
Recreationprograms
Police
Fire
Streetquality
Streetlighting
Libraryservices
Aﬀordableandqualityhousing
Traﬃcsafety
Blightabatement
Inthelastyear,howoften,ifatall,didyouworryaboutyou,someonein yourfamilyoranyotherpersonofyoursamerace,ethnicityornationality experiencingunfairtreatmentbecauseofyourrace,ethnicity,orcolor? Comparedtooneyearago,howwouldyourateyourhealthingeneralnow? 72%
80%
78%
75%
84%
68%
63%
81%
76%
60%
54%
89%
81%
79%
69%
55%
69%
66%
76%
55%
76%
81%
62%
Custom questions
Below are the results of each custom question on the survey. The percentage of positive responses (Essential/very important, Very/moderate positive impact, Most/some of the time, Much/somewhat better) is shown. % positive
35

Page 554 of 648 ends

Howimportant,ifatall,
arethefollowingissues
fortheCitytoaddress
withinthenexttwo
years?
Expandingcommunitywi-ﬁ
Providingqualityaﬀordablehousing
Improvingtraﬃcﬂowandpedestriansafety
Preservinghistoricbuildings
Improvingparkconditions
Providingmoreparksandopenspace
Renovatingcommunitycentersandexpandingprogramming
Upgradingexistinganddevelopingmoreathleticﬁelds
Improvingstreetandpedestrianlighting
Developingjobtrainingopportunities
Addressingblightedproperties
Reducingcrimeanddisorder
Increasingtransportationoptions(i.e.car/bikeshare,shuttles) PositivelymarketingtheCity
ImprovingdowntownRichmond
Improving street paving conditions
Improving environmental quality
Providing supportive services to previously incarcerated persons Increasing the generation of revenue to support City services Improving the ﬁnancial stability of the City
Increasing services to support the homeless population (provision of housing, mental health services, etc.)
Improving collaboration and services with the West Contra Costa Uniﬁed School District
Increasing economic development activities (i.e. small business support, business attraction, retention and incentives, marketing and outreach, etc.) Providing more local retail and shopping opportunities for Richmond residents
Please rate the impact
of the following City
services on your health
and well-being:

Parks
Recreation programs
Police
Fire
Street quality
Street lighting
Library services
Aﬀordable and quality housing
Traﬃc safety
Inthelastyear,howoften,ifatall,didyouworryaboutyou,someonein yourfamilyoranyotherpersonofyoursamerace,ethnicityornationality experiencingunfairtreatmentbecauseofyourrace,ethnicity,orcolor? Comparedtooneyearago,howwouldyourateyourhealthingeneralnow? 72%
80%
78%
75%
84%
68%
63%
81%
78%
76%
60%
54%
89%
81%
79%
69%
55%
69%
66%
76%
55%
76%
81%
62%
61%
57%
61%
62%
59%
73%
64%
49%
71%
Customquestions
Belowaretheresultsofeachcustomquestiononthesurvey.Thepercentageofpositiveresponses(Essential/veryimportant, Very/moderatepositiveimpact,Most/someofthetime,Much/somewhatbetter)isshown. %positive
36

Page 555 of 648 ends

Howimportant,ifatall,
arethefollowingissues
fortheCitytoaddress
withinthenexttwo
years?
Expandingcommunitywi-ﬁ
Providingqualityaﬀordablehousing
Improvingtraﬃcﬂowandpedestriansafety
Preservinghistoricbuildings
Improvingparkconditions
Providingmoreparksandopenspace
Renovatingcommunitycentersandexpandingprogramming
Upgradingexistinganddevelopingmoreathleticﬁelds
Improvingstreetandpedestrianlighting
Developingjobtrainingopportunities
Addressingblightedproperties
Reducingcrimeanddisorder
Increasingtransportationoptions(i.e.car/bikeshare,shuttles) PositivelymarketingtheCity
ImprovingdowntownRichmond
Improvingstreetpavingconditions
Improvingenvironmentalquality
Providingsupportiveservicestopreviouslyincarceratedpersons IncreasingthegenerationofrevenuetosupportCityservices
ImprovingtheﬁnancialstabilityoftheCity
Increasingservicestosupportthehomelesspopulation(provisionof housing,mentalhealthservices,etc.)
ImprovingcollaborationandserviceswiththeWestContraCostaUniﬁed SchoolDistrict
Increasingeconomicdevelopmentactivities(i.e.smallbusinesssupport, businessattraction,retentionandincentives,marketingandoutreach,etc.) ProvidingmorelocalretailandshoppingopportunitiesforRichmond residents
Pleaseratetheimpact
ofthefollowingCity
servicesonyourhealth
andwell-being:

Parks
Recreationprograms
Police
Fire
Streetquality
Streetlighting
Libraryservices
Aﬀordableandqualityhousing
Traﬃcsafety
Blight abatement
In the last year, how often, if at all, did you worry about you, someone in your family or any other person of your same race, ethnicity or nationality experiencing unfair treatment because of your race, ethnicity, or color? Compared to one year ago, how would you rate your health in general now? 49%
45%
64%
Customquestions
Belowaretheresultsofeachcustomquestiononthesurvey.Thepercentageofpositiveresponses(Essential/veryimportant, Very/moderatepositiveimpact,Most/someofthetime,Much/somewhatbetter)isshown. %positive
37

Page 556 of 648 ends

% positive
Rank
Number of
communities
Percentile
Please rate each of the
following aspects of
quality of life in Richmond.

Richmond as a place to live Much lower
Your neighborhood as a place to live Lower
Richmond as a place to raise children Much lower
Richmond as a place to work Much lower
Richmond as a place to visit Much lower
Richmond as a place to retire Much lower
The overall quality of life Much lower
Sense of community Lower
Please rate each of the
following characteristics
as they relate to Richmond
as a whole.

Overall economic health Much lower
Overall quality of the transportation system Similar
Overall design or layout of residential and commercial areas Lower Overall quality of the utility infrastructure Lower
Overall feeling of safety Much lower
Overall quality of natural environment Much lower
Overall quality of parks and recreation opportunities Much lower Overall health and wellness opportunities Much lower
Overall opportunities for education, culture, and the arts Much lower Residents' connection and engagement with their community Much lower Please indicate how likely
or unlikely you are to do
each of the following.

Recommend living in Richmond to someone who asks Much lower Remain in Richmond for the next ﬁve years Similar
Please rate how safe or
unsafe you feel:

In your neighborhood during the day Lower
In Richmond's downtown/commercial area during the day Much lower From property crime Much lower
037136939%
231230461%
037137126%
235634725%
130229830%
135835524%
140840332%
431230032%
128628414%
201038339%
228127434%
91019247%
035535419%
029129134%
010210234%
128228028%
128228019%
010310323%
529728363%
929126375%
133933573%
032032043%
National benchmark tables
This table contains the comparisons of Richmond's results to those from other communities. The ﬁrst column shows the comparison of Richmond's rating to the benchmark. Richmond's results are noted as being “higher”, “lower” or “similar” to the benchmark, meaning that the average rating given by Richmond residents is statistically similar to or diﬀerent than the benchmark. The second column is Richmond's “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., excellent/good). The third column is the rank assigned to Richmond's rating among communities where a similar question was asked. The fourth column is the number of communities that asked a similar question. The ﬁfth column shows the percentile for Richmond's result -- that is what percent of surveyed communities had a lower rating than Richmond. 38

Page 557 of 648 ends

Please rate how safe or
unsafe you feel:

In Richmond's downtown/commercial area during the day Much lower From property crime Much lower
From violent crime Much lower
From ﬁre, ﬂood, or other natural disaster Lower
Please rate the job you feel
the Richmond community
does at each of the
following.

Making all residents feel welcome Lower
Attracting people from diverse backgrounds Similar
Valuing/respecting residents from diverse backgrounds Lower Taking care of vulnerable residents Much lower
Please rate each of the
following in the Richmond
community.

Overall quality of business and service establishments Much lower Variety of business and service establishments Much lower Vibrancy of downtown/commercial area Much lower
Employment opportunities Lower
Shopping opportunities Much lower
Cost of living Lower
Overall image or reputation Much lower
Please also rate each of the
following in the Richmond
community.

Traﬃc ﬂow on major streets Similar
Ease of public parking Similar
Ease of travel by car Similar
Ease of travel by public transportation Similar
Ease of travel by bicycle Similar
Ease of walking Much lower
Well-planned residential growth Much lower
Well-planned commercial growth Much lower
Well-designed neighborhoods Much lower
Preservation of the historical or cultural character of the communi.. Lower Public places where people want to spend time Much lower Variety of housing options Lower
Availability of aﬀordable quality housing Lower
Overall quality of new development Much lower
Overall appearance Much lower
Cleanliness Much lower
Water resources Lower
Air quality Much lower
011211235%
011211035%
41019763%
010610640%
361056852%
71049750%
110310223%
128828427%
31029931%
027026912%
831428915%
430229017%
1428324321%
03493479%
4332718643%
4425614458%
3431420864%
732616947%
2631523137%
331530632%
410410018%
210410217%
010310322%
2999832%
027727722%
929326626%
1331027018%
230229524%
034234212%
03153159%
19947735%
39

Page 558 of 648 ends

Please also rate each of the
following in the Richmond
community.

Water resources Lower
Air quality Much lower
Availability of paths and walking trails Lower
Fitness opportunities Much lower
Recreational opportunities Much lower
Availability of aﬀordable quality food Much lower
Availability of aﬀordable quality health care Lower
Availability of preventive health services Lower
Availability of aﬀordable quality mental health care Lower Opportunities to attend cultural/arts/music activities Much lower Community support for the arts Much lower
Availability of aﬀordable quality childcare/preschool Much lower K-12 education Much lower
Adult educational opportunities Lower
Sense of civic/community pride Much lower
Neighborliness of residents Lower
Opportunities to participate in social events and activities Much lower Opportunities to attend special events and festivals Much lower Opportunities to volunteer Lower
Opportunities to participate in community matters Lower Openness and acceptance of the community toward people of dive.. Similar Please indicate whether or
not you have done each of
the following in the last 12
months.

Contacted the City of Richmond for help or information Similar Contacted Richmond elected oﬃcials to express your opinion Similar Attended a local public meeting Similar
Watched a local public meeting Higher
Volunteered your time to some group/activity Similar
Campaigned or advocated for a local issue, cause, or candidate Similar Voted in your most recent local election Similar
Used public transportation instead of driving Higher
Carpooled with other adults or children instead of driving alone Similar Walked or biked instead of driving Similar
Please rate the quality of
each of the following
services in Richmond.

Public information services Lower
Economic development Much lower
027127030%
1231227342%
427326343%
330129230%
226826231%
928225639%
926524141%
826124026%
130029617%
61029622%
427826618%
127827621%
926824334%
010210226%
227727140%
028228224%
028928918%
128127845%
028528532%
1330826747%
6433712149%
892773025%
692788723%
852553835%
3028319828%
5926610922%
421056177%
842474041%
6027210843%
4427615455%
129229035%
40

Page 559 of 648 ends

Please rate the quality of
each of the following
services in Richmond.

Public information services Lower
Economic development Much lower
Traﬃc enforcement Much lower
Traﬃc signal timing Similar
Street repair Much lower
Street cleaning Much lower
Street lighting Lower
Sidewalk maintenance Much lower
Bus or transit services Similar
Land use, planning and zoning Lower
Code enforcement Much lower
Aﬀordable high-speed internet access Lower
Garbage collection Lower
Drinking water Similar
Sewer services Similar
Storm water management Similar
Power (electric and/or gas) utility Lower
Utility billing Much lower
Police/Sheriﬀ services Much lower
Crime prevention Much lower
Animal control Much lower
Ambulance or emergency medical services Lower
Fire services Lower
Fire prevention and education Much lower
Emergency preparedness Much lower
Preservation of natural areas Lower
Richmond open space Lower
Recycling Lower
Yard waste pick-up Lower
City parks Much lower
Recreation programs or classes Much lower
Recreation centers or facilities Much lower
Health services Lower
129228912%
035335324%
1128125038%
634131917%
130329925%
233432633%
130530218%
5025612842%
330329418%
035635412%
91009233%
333332454%
4230217467%
1330526466%
1732827153%
222121751%
125925740%
139839346%
135335020%
131931534%
132131759%
234834168%
029229142%
129229032%
827425242%
326325534%
1233829858%
927925451%
031331140%
131130733%
128428131%
41

Page 560 of 648 ends

Please rate the quality of
each of the following
services in Richmond.

Recreation centers or facilities Much lower
Health services Lower
Public library services Much lower
Overall customer service by Richmond employees Much lower Please rate the following
categories of Richmond
government performance.

The value of services for the taxes paid to Richmond Much lower The overall direction that Richmond is taking Much lower The job Richmond government does at welcoming resident involve.. Lower Overall conﬁdence in Richmond government Much lower
Generally acting in the best interest of the community Much lower Being honest Much lower
Being open and transparent to the public Much lower
Informing residents about issues facing the community Much lower Treating all residents fairly Much lower
Treating residents with respect Much lower
Overall, how would you
rate the quality of the
services provided by each ..

The City of Richmond Much lower
The Federal Government Similar
Please rate how important,
if at all, you think it is for
the Richmond community
to focus on each of the
following in the coming
two years.

Overall economic health Similar
Overall quality of the transportation system Similar
Overall design or layout of residential and commercial areas Similar Overall quality of the utility infrastructure Lower
Overall feeling of safety Similar
Overall quality of natural environment Similar
Overall quality of parks and recreation opportunities Similar Overall health and wellness opportunities Similar
Overall opportunities for education, culture, and the arts Similar Residents' connection and engagement with their community Similar In general, how many times
do you:

Access the internet from your home Similar
Access the internet from your cell phone Similar
Visit social media sites Similar
Use or check email Similar
Share your opinions online Similar
Shop online Similar
Please rate your overall health. Lower
625323739%
031631550%
036736537%
037337015%
232331625%
132532023%
128528313%
228928323%
128027619%
110410320%
011011024%
128628225%
010210232%
037737630%
2526920232%
5826411088%
561014573%
2426420071%
91009280%
802645394%
5026413081%
351016673%
822644679%
3926416174%
3126418269%
451015695%
541014793%
501005180%
331016896%
601014133%
231017849%
42

Page 561 of 648 ends

In general, how many times
do you: Shop online Similar
Please rate your overall health. Lower
What impact, if any, do you think the economy will have on your fa.. Similar 127026847%
2727319826%
43

Page 562 of 648 ends

Please rate each of the following
aspects of quality of life in Richmond.

Richmond as a place to live Excellent
Good
Fair
Poor
Your neighborhood as a place to live Excellent
Good
Fair
Poor
Richmond as a place to raise children Excellent
Good
Fair
Poor
Richmond as a place to work Excellent
Good
Fair
Poor
Richmond as a place to visit Excellent
Good
Fair
Poor
Richmond as a place to retire Excellent
Good
Fair
Poor
The overall quality of life Excellent
Good
Fair
Poor
Excellent
12%
48%
32%
8%
13%
24%
39%
24%
34%
41%
20%
5%
28%
46%
22%
5%
37%
34%
25%
4%
44%
31%
19%
7%
20%
47%
28%
6%
Complete set of frequencies
This dashboard contains a complete set of responses to each question on the survey. By default, "Don't know" responses are excluded, but may be added to the table using the response ﬁlter to the right. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number. 44

Page 563 of 648 ends

Please rate each of the following
aspects of quality of life in Richmond.

The overall quality of life Poor
Sense of community Excellent
Good
Fair
Poor
Please rate each of the following
characteristics as they relate to
Richmond as a whole.

Overall economic health Excellent
Good
Fair
Poor
Overall quality of the transportation system Excellent
Good
Fair
Poor
Overall design or layout of residential and
commercial areas
Excellent
Good
Fair
Poor
Overall quality of the utility infrastructure Excellent Good
Fair
Poor
Overall feeling of safety Excellent
Good
Fair
Poor
Overall quality of natural environment Excellent
Good
Fair
Poor
Overall quality of parks and recreation
opportunities
Excellent
Good
Fair
Poor
26%
42%
24%
7%
34%
51%
14%
1%
17%
43%
31%
9%
20%
45%
32%
3%
17%
34%
42%
7%
32%
48%
17%
3%
25%
39%
31%
6%
38%
33%
5%
45

Page 564 of 648 ends

Please rate each of the following
characteristics as they relate to
Richmond as a whole.

Overall quality of parks and recreation
opportunities
Fair
Poor
Overall health and wellness opportunities Excellent
Good
Fair
Poor
Overall opportunities for education, culture, and
the arts
Excellent
Good
Fair
Poor
Residents' connection and engagement with their
community
Excellent
Good
Fair
Poor
Please indicate how likely or unlikely
you are to do each of the following.

Recommend living in Richmond to someone who
asks
Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
Remain in Richmond for the next ﬁve years Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
Please rate how safe or unsafe you
feel:

In your neighborhood during the day Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
In Richmond's downtown/commercial area during
the day
Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
Very safe
25%
27%
44%
25%
4%
37%
42%
17%
3%
31%
44%
23%
2%
16%
22%
46%
16%
11%
14%
39%
37%
6%
10%
11%
39%
35%
7%
27%
22%
36%
8%
46

Page 565 of 648 ends

Please rate how safe or unsafe you
feel:

In Richmond's downtown/commercial area during
the day Very unsafe
From property crime Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
From violent crime Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
From ﬁre, ﬂood, or other natural disaster Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
Please rate the job you feel the
Richmond community does at each of
the following.

Making all residents feel welcome Excellent
Good
Fair
Poor
Attracting people from diverse backgrounds Excellent
Good
Fair
Poor
Valuing/respecting residents from diverse
backgrounds
Excellent
Good
Fair
Poor
Taking care of vulnerable residents Excellent
Good
Fair
Poor
Excellent
21%
28%
16%
27%
8%
18%
26%
19%
28%
10%
4%
14%
18%
41%
22%
21%
39%
32%
7%
12%
35%
35%
18%
16%
35%
38%
12%
46%
35%
14%
6%
47

Page 566 of 648 ends

Please rate the job you feel the
Richmond community does at each of
the following. Taking care of vulnerable residents Poor Please rate each of the following in
the Richmond community.

Overall quality of business and service
establishments
Excellent
Good
Fair
Poor
Variety of business and service establishments Excellent Good
Fair
Poor
Vibrancy of downtown/commercial area Excellent
Good
Fair
Poor
Employment opportunities Excellent
Good
Fair
Poor
Shopping opportunities Excellent
Good
Fair
Poor
Cost of living Excellent
Good
Fair
Poor
Overall image or reputation Excellent
Good
Fair
Poor
Please also rate each of the following
in the Richmond community.

Traﬃc ﬂow on major streets Excellent
Good
Fair
Poor
25%
47%
23%
5%
33%
36%
27%
4%
59%
31%
9%
1%
36%
47%
15%
2%
50%
34%
13%
3%
37%
42%
17%
4%
56%
35%
7%
1%
43%
38%
7%
48

Page 567 of 648 ends

Please also rate each of the following
in the Richmond community.

Traﬃc ﬂow on major streets
Fair
Poor
Ease of public parking Excellent
Good
Fair
Poor
Ease of travel by car Excellent
Good
Fair
Poor
Ease of travel by public transportation Excellent
Good
Fair
Poor
Ease of travel by bicycle Excellent
Good
Fair
Poor
Ease of walking Excellent
Good
Fair
Poor
Well-planned residential growth Excellent
Good
Fair
Poor
Well-planned commercial growth Excellent
Good
Fair
Poor
Well-designed neighborhoods Excellent
Good
Fair
12%
8%
31%
51%
10%
4%
31%
56%
9%
12%
39%
41%
7%
18%
42%
31%
9%
29%
36%
30%
5%
46%
35%
17%
2%
45%
37%
15%
2%
22%
2%
49

Page 568 of 648 ends

Please also rate each of the following
in the Richmond community.

Well-designed neighborhoods
Good
Fair
Poor
Preservation of the historical or cultural character
of the community
Excellent
Good
Fair
Poor
Public places where people want to spend time Excellent Good
Fair
Poor
Variety of housing options Excellent
Good
Fair
Poor
Availability of aﬀordable quality housing Excellent
Good
Fair
Poor
Overall quality of new development Excellent
Good
Fair
Poor
Overall appearance Excellent
Good
Fair
Poor
Cleanliness Excellent
Good
Fair
Poor
Water resources Excellent
Good
29%
47%
25%
42%
28%
5%
40%
36%
19%
5%
36%
36%
24%
4%
51%
29%
17%
3%
37%
38%
23%
2%
43%
44%
10%
3%
55%
35%
9%
2%
9%
50

Page 569 of 648 ends

Please also rate each of the following
in the Richmond community.

Water resources
Excellent
Good
Fair
Poor
Air quality Excellent
Good
Fair
Poor
Availability of paths and walking trails Excellent
Good
Fair
Poor
Fitness opportunities Excellent
Good
Fair
Poor
Recreational opportunities Excellent
Good
Fair
Poor
Availability of aﬀordable quality food Excellent
Good
Fair
Poor
Availability of aﬀordable quality health care Excellent Good
Fair
Poor
Availability of preventive health services Excellent
Good
Fair
Poor
Excellent
19%
44%
28%
32%
37%
26%
5%
14%
41%
38%
7%
20%
35%
37%
8%
25%
43%
24%
8%
28%
39%
26%
6%
16%
43%
35%
5%
20%
36%
37%
7%
51

Page 570 of 648 ends

Please also rate each of the following
in the Richmond community.

Availability of preventive health services Poor
Availability of aﬀordable quality mental health
care
Excellent
Good
Fair
Poor
Opportunities to attend cultural/arts/music
activities
Excellent
Good
Fair
Poor
Community support for the arts Excellent
Good
Fair
Poor
Availability of aﬀordable quality
childcare/preschool
Excellent
Good
Fair
Poor
K-12 education Excellent
Good
Fair
Poor
Adult educational opportunities Excellent
Good
Fair
Poor
Sense of civic/community pride Excellent
Good
Fair
Poor
Neighborliness of residents Excellent
Good
Fair
Poor
42%
32%
22%
3%
43%
39%
15%
2%
30%
46%
21%
3%
37%
44%
17%
3%
43%
36%
16%
4%
23%
41%
33%
2%
32%
41%
22%
5%
38%
35%
6%
52

Page 571 of 648 ends

Please also rate each of the following
in the Richmond community.

Neighborliness of residents
Fair
Poor
Opportunities to participate in social events and
activities
Excellent
Good
Fair
Poor
Opportunities to attend special events and
festivals
Excellent
Good
Fair
Poor
Opportunities to volunteer Excellent
Good
Fair
Poor
Opportunities to participate in community
matters
Excellent
Good
Fair
Poor
Openness and acceptance of the community
toward people of diverse backgrounds
Excellent
Good
Fair
Poor
Please indicate whether or not you
have done each of the following in the
last 12 months.

Contacted the City of Richmond for help or
information
No
Yes
Contacted Richmond elected oﬃcials to express
your opinion
No
Yes
Attended a local public meeting No
Yes
Watched a local public meeting No
Yes
Volunteered your time to some group/activity No
Yes
No
21%
33%
41%
22%
3%
39%
42%
14%
4%
21%
34%
37%
9%
24%
42%
29%
6%
16%
34%
37%
13%
50%
50%
26%
74%
24%
76%
36%
64%
30%
70%
53

Page 572 of 648 ends

Please indicate whether or not you
have done each of the following in the
last 12 months.

Volunteered your time to some group/activity Yes
Campaigned or advocated for a local issue, cause,
or candidate
No
Yes
Voted in your most recent local election No
Yes
Used public transportation instead of driving No
Yes
Carpooled with other adults or children instead of
driving alone
No
Yes
Walked or biked instead of driving No
Yes
Please rate the quality of each of the
following services in Richmond.

Public information services Excellent
Good
Fair
Poor
Economic development Excellent
Good
Fair
Poor
Traﬃc enforcement Excellent
Good
Fair
Poor
Traﬃc signal timing Excellent
Good
Fair
Poor
Street repair Excellent
Good
Fair
Poor
Street cleaning Excellent
Good
24%
76%
83%
17%
41%
59%
41%
59%
57%
43%
18%
48%
30%
5%
39%
48%
10%
3%
37%
37%
23%
3%
19%
42%
36%
3%
46%
39%
14%
2%
4%
54

Page 573 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Street cleaning
Excellent
Good
Fair
Poor
Street lighting Excellent
Good
Fair
Poor
Sidewalk maintenance Excellent
Good
Fair
Poor
Bus or transit services Excellent
Good
Fair
Poor
Land use, planning and zoning Excellent
Good
Fair
Poor
Code enforcement Excellent
Good
Fair
Poor
Aﬀordable high-speed internet access Excellent
Good
Fair
Poor
Garbage collection Excellent
Good
Fair
Poor
Excellent
36%
37%
23%
21%
43%
34%
2%
40%
41%
18%
2%
14%
41%
28%
17%
38%
43%
18%
2%
54%
33%
11%
2%
29%
37%
29%
5%
9%
35%
39%
17%
55

Page 574 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Garbage collection Poor
Drinking water Excellent
Good
Fair
Poor
Sewer services Excellent
Good
Fair
Poor
Storm water management Excellent
Good
Fair
Poor
Power (electric and/or gas) utility Excellent
Good
Fair
Poor
Utility billing Excellent
Good
Fair
Poor
Police/Sheriﬀ services Excellent
Good
Fair
Poor
Crime prevention Excellent
Good
Fair
Poor
Animal control Excellent
Good
Fair
Poor
7%
26%
42%
25%
10%
24%
49%
17%
15%
30%
43%
12%
11%
40%
40%
9%
18%
40%
36%
6%
23%
31%
35%
11%
35%
44%
19%
2%
37%
28%
8%
56

Page 575 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Animal control
Fair
Poor
Ambulance or emergency medical services Excellent
Good
Fair
Poor
Fire services Excellent
Good
Fair
Poor
Fire prevention and education Excellent
Good
Fair
Poor
Emergency preparedness Excellent
Good
Fair
Poor
Preservation of natural areas Excellent
Good
Fair
Poor
Richmond open space Excellent
Good
Fair
Poor
Recycling Excellent
Good
Fair
Poor
Yard waste pick-up Excellent
Good
Fair
27%
6%
33%
42%
18%
4%
27%
48%
21%
18%
37%
36%
8%
31%
37%
27%
5%
18%
38%
35%
10%
21%
42%
29%
8%
12%
29%
44%
15%
42%
13%
57

Page 576 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Yard waste pick-up
Good
Fair
Poor
City parks Excellent
Good
Fair
Poor
Recreation programs or classes Excellent
Good
Fair
Poor
Recreation centers or facilities Excellent
Good
Fair
Poor
Health services Excellent
Good
Fair
Poor
Public library services Excellent
Good
Fair
Poor
Overall customer service by Richmond employees Excellent Good
Fair
Poor
Please rate the following categories
of Richmond government
performance.

The value of services for the taxes paid to
Richmond
Excellent
Good
Fair
Poor
The overall direction that Richmond is taking Excellent Good
14%
31%
20%
36%
35%
9%
28%
38%
25%
10%
30%
36%
27%
7%
22%
37%
32%
9%
18%
28%
41%
13%
21%
37%
32%
9%
41%
44%
12%
3%
6%
58

Page 577 of 648 ends

Please rate the following categories
of Richmond government
performance.

The overall direction that Richmond is taking
Excellent
Good
Fair
Poor
The job Richmond government does at welcoming
resident involvement
Excellent
Good
Fair
Poor
Overall conﬁdence in Richmond government Excellent
Good
Fair
Poor
Generally acting in the best interest of the
community
Excellent
Good
Fair
Poor
Being honest Excellent
Good
Fair
Poor
Being open and transparent to the public Excellent
Good
Fair
Poor
Informing residents about issues facing the
community
Excellent
Good
Fair
Poor
Treating all residents fairly Excellent
Good
Fair
Poor
Excellent
34%
40%
19%
36%
41%
19%
4%
36%
50%
10%
4%
34%
43%
20%
3%
38%
45%
12%
4%
45%
38%
14%
4%
36%
42%
20%
2%
36%
41%
20%
3%
59

Page 578 of 648 ends

Please rate the following categories
of Richmond government
performance.

Treating all residents fairly Poor
Treating residents with respect Excellent
Good
Fair
Poor
Overall, how would you rate the
quality of the services provided by
each of the following?
The City of Richmond Excellent
Good
Fair
Poor
The Federal Government Excellent
Good
Fair
Poor
Please rate how important, if at all,
you think it is for the Richmond
community to focus on each of the
following in the coming two years.

Overall economic health Essential
Very important
Somewhat important
Not at all important
Overall quality of the transportation system Essential
Very important
Somewhat important
Not at all important
Overall design or layout of residential and
commercial areas
Essential
Very important
Somewhat important
Not at all important
Overall quality of the utility infrastructure Essential Very important
Somewhat important
Not at all important
Overall feeling of safety Essential
Very important
Somewhat important
Not at all important
29%
41%
27%
3%
23%
48%
27%
2%
21%
46%
30%
3%
1%
12%
34%
53%
1%
25%
41%
33%
2%
26%
41%
31%
0%
20%
39%
41%
6%
31%
63%
60

Page 579 of 648 ends

Please rate how important, if at all,
you think it is for the Richmond
community to focus on each of the
following in the coming two years.

Overall feeling of safety
Somewhat important
Not at all important
Overall quality of natural environment Essential
Very important
Somewhat important
Not at all important
Overall quality of parks and recreation
opportunities
Essential
Very important
Somewhat important
Not at all important
Overall health and wellness opportunities Essential
Very important
Somewhat important
Not at all important
Overall opportunities for education, culture, and
the arts
Essential
Very important
Somewhat important
Not at all important
Residents' connection and engagement with their
community
Essential
Very important
Somewhat important
Not at all important
How important, if at all, are the
following issues for the City to
address within the next two years?
Expanding community wi-ﬁ Essential
Very important
Somewhat important
Not at all important
Providing quality aﬀordable housing Essential
Very important
Somewhat important
Not at all important
Improving traﬃc ﬂow and pedestrian safety Essential
Very important
Somewhat important
0%
1%
18%
41%
39%
1%
26%
36%
37%
5%
19%
35%
42%
5%
22%
39%
34%
5%
28%
34%
33%
10%
29%
34%
28%
2%
18%
28%
52%
40%
34%
61

Page 580 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Improving traﬃc ﬂow and pedestrian safety
Very important
Somewhat important
Not at all important
Preserving historic buildings Essential
Very important
Somewhat important
Not at all important
Improving park conditions Essential
Very important
Somewhat important
Not at all important
Providing more parks and open space Essential
Very important
Somewhat important
Not at all important
Renovating community centers and expanding
programming
Essential
Very important
Somewhat important
Not at all important
Upgrading existing and developing more athletic
ﬁelds
Essential
Very important
Somewhat important
Not at all important
Improving street and pedestrian lighting Essential
Very important
Somewhat important
Not at all important
Developing job training opportunities Essential
Very important
Somewhat important
Not at all important
Addressing blighted properties Essential
Very important
2%
24%
15%
33%
30%
22%
1%
24%
48%
27%
6%
31%
34%
28%
4%
30%
47%
19%
11%
37%
31%
21%
6%
27%
29%
38%
4%
18%
34%
44%
49%
62

Page 581 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Addressing blighted properties
Essential
Very important
Somewhat important
Not at all important
Reducing crime and disorder Essential
Very important
Somewhat important
Not at all important
Increasing transportation options (i.e. car/bike
share, shuttles)
Essential
Very important
Somewhat important
Not at all important
Positively marketing the City Essential
Very important
Somewhat important
Not at all important
Improving downtown Richmond Essential
Very important
Somewhat important
Not at all important
Improving street paving conditions Essential
Very important
Somewhat important
Not at all important
Improving environmental quality Essential
Very important
Somewhat important
Not at all important
Providing supportive services to previously
incarcerated persons
Essential
Very important
Somewhat important
Not at all important
Essential
4%
17%
31%
3%
10%
21%
67%
5%
43%
28%
24%
15%
26%
29%
30%
2%
24%
33%
41%
4%
18%
32%
45%
5%
16%
37%
42%
9%
27%
34%
30%
63

Page 582 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Providing supportive services to previously
incarcerated persons Not at all important
Increasing the generation of revenue to support
City services
Essential
Very important
Somewhat important
Not at all important
Improving the ﬁnancial stability of the City Essential
Very important
Somewhat important
Not at all important
Increasing services to support the homeless
population (provision of housing, mental health
services, etc.)
Essential
Very important
Somewhat important
Not at all important
Improving collaboration and services with the
West Contra Costa Uniﬁed School District
Essential
Very important
Somewhat important
Not at all important
Increasing economic development activities (i.e.
small business support, business attraction,
retention and incentives, marketing and outreach,
etc.)
Essential
Very important
Somewhat important
Not at all important
Providing more local retail and shopping
opportunities for Richmond residents
Essential
Very important
Somewhat important
Not at all important
Please rate the impact of the
following City services on your health
and well-being:

Page 583 of 648 ends

Please rate the impact of the
following City services on your health
and well-being:

Parks
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Recreation programs Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Police Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Fire Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Street quality Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Library services Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Aﬀordable and quality housing Very positive impact
Moderate positive impact
No impact
Moderate negative impact
2%
2%
24%
1%
2%
47%
27%
22%
9%
11%
16%
36%
28%
1%
3%
24%
36%
37%
4%
26%
10%
38%
22%
0%
2%
39%
35%
24%
29%
30%
27%
65

Page 584 of 648 ends

Please rate the impact of the
following City services on your health
and well-being:

Aﬀordable and quality housing
No impact
Moderate negative impact
Very negative impact
Traﬃc safety Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Blight abatement Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
In the last year, how often, if at all, did you worry
about you, someone in your family or any other
person of your same race, ethnicity or nationality
experiencing unfair treatment because of your
race, ethnicity, or color?
Most of the time
Some of the time
Rarely
Never
Compared to one year ago, how would you rate
your health in general now?
Much better now than one year
ago
Somewhat better now than one
year ago
Somewhat worse now than one
year ago
Much worse now than one year
ago
In general, how many times do you: Access the internet from your home Several times a day Once a day
A few times a week
Every few weeks
Less often or never
Access the internet from your cell phone Several times a day Once a day
A few times a week
Every few weeks
Less often or never
Visit social media sites Several times a day
Once a day
7%
7%
5%
11%
22%
33%
29%
11%
11%
29%
25%
24%
28%
27%
28%
17%
6%
28%
54%
11%
4%
0%
4%
8%
84%
5%
1%
5%
6%
84%
48%
66

Page 585 of 648 ends

In general, how many times do you: Visit social media sites Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Use or check email Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Share your opinions online Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Shop online Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Please rate your overall health. Excellent
Very good
Good
Fair
Poor
What impact, if any, do you think the economy will
have on your family income in the next 6 months?
Do you think the impact will be:

Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
How many years have you lived in Richmond? Less than 2 years 2-5 years
6-10 years
16%
4%
12%
20%
1%
1%
3%
12%
82%
47%
19%
17%
5%
12%
12%
39%
32%
4%
13%
3%
17%
33%
34%
14%
4%
19%
51%
17%
9%
19%
8%
67

Page 586 of 648 ends

How many years have you lived in Richmond?
2-5 years
6-10 years
11-20 years
More than 20 years
Which best describes the building you live in? One family house detached from any other houses
Building with two or more
homes (duplex, townhome, apa..

Other
Do you rent or own your home? Rent
Own
About how much is your monthly housing cost for
the place you live (including rent, mortgage
payment, property tax, property insurance and
homeowners' association (HOA) fees)?
Less than $500
$500 to $999
$1,000 to $1,499
$1,500 to $1,999
$2,000 to $2,499
$2,500 to $2,999
$3,000 to $3,499
$3,500 or more
Do any children 17 or under live in your
household?
No
Yes
Are you or any other members of your household
aged 65 or older?
No
Yes
How much do you anticipate your household's
total income before taxes will be for the current
year? (Please include in your total income money
from all sources for all persons living in your
household.)
Less than $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 or more
Are you Spanish, Hispanic or Latino? No, not Spanish, Hispanic, or Latino
Yes, I consider myself to be
Spanish, Hispanic, or Latino
What is your race? (Mark one or more races to
indicate what race you consider yourself to be.)
American Indian or Alaskan
Native
Asian, Asian Indian, or Paciﬁc
Islander
Black or African American
White
36%
26%
10%
2%
36%
62%
52%
48%
8%
10%
15%
19%
20%
13%
11%
4%
25%
75%
28%
72%
15%
23%
11%
16%
26%
9%
31%
69%
28%
13%
6%
68

Page 587 of 648 ends

What is your race? (Mark one or more races to
indicate what race you consider yourself to be.)
Black or African American
White
Other
In which category is your age? 18-24 years
25-34 years
35-44 years
45-54 years
55-64 years
65-74 years
75 years or older
What is your gender? Female
Male
Identify in another way
12%
49%
7%
18%
13%
23%
17%
19%
2%
1%
40%
59%
69

Page 588 of 648 ends

2007
2009
2011
2013
2015
2017
2019
2021
Please rate each of the following
aspects of quality of life in
Richmond.

Richmond as a place to live
Your neighborhood as a place to live
Richmond as a place to raise children
Richmond as a place to work
Richmond as a place to visit
Richmond as a place to retire
The overall quality of life
Sense of community
Please rate each of the following
characteristics as they relate to
Richmond as a whole.

Overall economic health
Overall quality of the transportation system
Overall design or layout of residential and commercial areas Overall quality of the utility infrastructure
Overall feeling of safety
Overall quality of natural environment
Overall quality of parks and recreation opportunities
Overall health and wellness opportunities
Overall opportunities for education, culture, and the arts Residents' connection and engagement with their community Please indicate how likely or
unlikely you are to do each of the
following.

Recommend living in Richmond to someone who asks
Remain in Richmond for the next ﬁve years
Please rate how safe or unsafe you
feel:

In your neighborhood during the day
In Richmond's downtown/commercial area during the day
From property crime
From violent crime
From ﬁre, ﬂood, or other natural disaster
Making all residents feel welcome
32%
32%
24%
30%
25%
26%
61%
39%
34%
38%
31%
27%
36%
26%
65%
47%
30%
32%
32%
29%
38%
24%
62%
47%
22%
31%
28%
26%
34%
19%
57%
41%
27%
30%
27%
22%
14%
53%
36%
27%
21%
17%
23%
13%
59%
32%
27%
18%
18%
22%
12%
50%
25%
17%
17%
15%
24%
9%
50%
20%
23%
19%
28%
34%
34%
19%
47%
34%
39%
14%
26%
33%
38%
24%
26%
16%
21%
25%
42%
22%
28%
16%
21%
34%
39%
21%
35%
14%
23%25%23%
75%
63%
77%
62%
72%
63%
66%
53%
68%
55%
67%
49%
60%
41%
63%
35%
35%
43%
73%
46%
74%
43%
73%
48%
74%
20%
14%
37%
70%
15%
11%
34%
70%
10%
9%
29%
68%
13%
9%
25%
64%
Full trends
This table contains the trends over time for the City of Richmond. The combined "percent positive" responses for each survey year are presented (e.g., excellent/good or yes). If an item was not included during an administration of the survey, no percentage will be shown in the table. If the diﬀerence between the 2019 and 2021 surveys is greater than six percentage points, the change is statistically signiﬁcant.

It is important to note that in 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modiﬁcations that could have potentially altered the meaning of the item for the respondent. 70

Page 589 of 648 ends

Please rate how safe or unsafe you
feel: From ﬁre, ﬂood, or other natural disaster
Please rate the job you feel the
Richmond community does at each
of the following.

Making all residents feel welcome
Attracting people from diverse backgrounds
Valuing/respecting residents from diverse backgrounds
Taking care of vulnerable residents
Please rate each of the following
in the Richmond community.

Overall quality of business and service establishments
Variety of business and service establishments
Vibrancy of downtown/commercial area
Employment opportunities
Shopping opportunities
Cost of living
Overall image or reputation
Please also rate each of the
following in the Richmond
community.

Traﬃc ﬂow on major streets
Ease of public parking
Ease of travel by car
Ease of travel by public transportation
Ease of travel by bicycle
Ease of walking
Well-planned residential growth
Well-planned commercial growth
Well-designed neighborhoods
Preservation of the historical or cultural character of the community Public places where people want to spend time
Variety of housing options
Availability of aﬀordable quality housing
Overall quality of new development
Overall appearance
Cleanliness
Water resources
Air quality
Availability of paths and walking trails
Fitness opportunities
Recreational opportunities
23%
50%
52%
40%
9%
21%
17%
15%
12%
31%
27%
13%
26%
17%
21%
10%
26%
14%
30%
19%
20%
10%
26%
8%
30%
27%
16%
12%
26%
6%
30%
9%
23%
6%
28%
10%
24%
6%
27%
12%
23%
4%
19%
10%
43%
42%
30%
35%
9%
12%
24%
18%
26%
22%
32%
22%
17%
18%
32%
37%
47%
64%
58%
43%
42%
41%
28%
13%
17%
30%
23%
26%
25%
39%
44%
38%
61%
55%
40%
34%
44%
28%
13%
15%
30%
23%
23%
20%
35%
46%
39%
62%
54%
43%
36%
38%
29%
15%
17%
28%
25%
23%
25%
41%
37%
48%
73%
69%
49%
36%
24%
16%
18%
23%
34%
28%
30%
32%
44%
58%
34%
33%
24%
15%
18%
31%
31%
31%
24%
32%
47%
48%
36%
34%
20%
12%
14%
31%
29%
27%
24%
35%
52%
47%
36%
20%
8%
25%
19%
20%
28%
49%
41%
47%
71

Page 590 of 648 ends

Please also rate each of the
following in the Richmond
community.

Fitness opportunities
Recreational opportunities
Availability of aﬀordable quality food
Availability of aﬀordable quality health care
Availability of preventive health services
Availability of aﬀordable quality mental health care
Opportunities to attend cultural/arts/music activities
Community support for the arts
Availability of aﬀordable quality childcare/preschool
K-12 education
Adult educational opportunities
Sense of civic/community pride
Neighborliness of residents
Opportunities to participate in social events and activities Opportunities to attend special events and festivals
Opportunities to volunteer
Opportunities to participate in community matters
Openness and acceptance of the community toward people of diver..

Please indicate whether or not you
have done each of the following in
the last 12 months.

Contacted the City of Richmond for help or information
Contacted Richmond elected oﬃcials to express your opinion Attended a local public meeting
Watched a local public meeting
Volunteered your time to some group/activity
Campaigned or advocated for a local issue, cause, or candidate Voted in your most recent local election
Used public transportation instead of driving
Carpooled with other adults or children instead of driving alone Walked or biked instead of driving
Please rate the quality of each of
the following services in
Richmond.

Public information services
Economic development
Traﬃc enforcement
Traﬃc signal timing
Street repair
47%
32%
45%
18%
24%
40%
26%
34%
21%
18%
22%
17%
26%
41%
39%
31%
30%
43%
56%
48%
55%
46%
31%
42%
34%
17%
21%
33%
20%
37%
36%
36%
39%
42%
53%
48%
48%
42%
31%
42%
37%
23%
25%
30%
21%
30%
33%
31%
33%
34%
44%
38%
43%
31%
29%
29%
33%
22%
20%
29%
19%
31%
31%
30%
34%
36%
47%
43%
54%
24%
20%
25%
22%
34%
27%
36%
28%
42%
42%
43%
26%
20%
26%
29%
27%
27%
29%
25%
39%
37%
35%
21%
18%
18%
24%
25%
24%
32%
23%
37%
14%
23%
22%
25%
32%
20%
55%
43%
41%
77%
22%
28%
35%
23%
25%
49%
57%
45%
66%
39%
41%
34%
38%
30%
50%
54%
44%
59%
39%
36%
43%
38%
31%
50%
60%
46%
63%
26%
27%
28%
25%
22%
42%
68%
29%
37%
32%
35%
70%
34%
47%
31%
43%
73%
37%
52%
37%
47%
73%
35%
60%
36%
48%
38%
24%
12%
35%
39%
29%
21%
43%
40%
30%
21%
36%
35%
44%
19%
46%
40%
38%
21%
41%
37%
34%
15%
38%
40%
36%
11%
31%
36%
34%
13%
20%
72

Page 591 of 648 ends

Please rate the quality of each of
the following services in
Richmond.

Traﬃc signal timing
Street repair
Street cleaning
Street lighting
Sidewalk maintenance
Bus or transit services
Land use, planning and zoning
Code enforcement
Aﬀordable high-speed internet access
Garbage collection
Drinking water
Sewer services
Storm water management
Power (electric and/or gas) utility
Utility billing
Police/Sheriﬀ services
Crime prevention
Animal control
Ambulance or emergency medical services
Fire services
Fire prevention and education
Emergency preparedness
Preservation of natural areas
Richmond open space
Recycling
Yard waste pick-up
City parks
Recreation programs or classes
Recreation centers or facilities
Health services
Public library services
Overall customer service by Richmond employees
The value of services for the taxes paid to Richmond
37%
50%
39%
31%
33%
40%
51%
58%
34%
42%
32%
42%
68%
59%
34%
20%
46%
40%
51%
53%
66%
67%
54%
33%
12%
18%
42%
18%
33%
25%
17%
44%
54%
34%
40%
40%
50%
64%
64%
49%
49%
42%
55%
80%
73%
26%
33%
50%
47%
54%
43%
55%
67%
14%
23%
40%
21%
44%
30%
17%
43%
56%
35%
36%
39%
47%
60%
66%
48%
42%
31%
54%
80%
68%
27%
29%
54%
52%
57%
44%
57%
68%
15%
26%
44%
25%
34%
25%
10%
41%
61%
34%
37%
39%
45%
70%
70%
39%
39%
32%
59%
79%
72%
30%
36%
59%
52%
63%
53%
52%
72%
22%
22%
42%
27%
34%
36%
13%
61%
52%
31%
42%
44%
46%
70%
35%
37%
46%
69%
25%
27%
57%
51%
51%
67%
15%
24%
42%
31%
36%
43%
15%
61%
48%
28%
34%
37%
43%
59%
68%
30%
28%
39%
71%
71%
30%
22%
51%
56%
41%
46%
69%
19%
21%
42%
20%
25%
31%
15%
52%
51%
30%
33%
30%
39%
64%
70%
32%
28%
45%
79%
78%
19%
54%
42%
45%
73%
10%
20%
50%
24%
25%
29%
14%
52%
35%
31%
23%
24%
30%
61%
71%
41%
70%
66%
31%
11%
38%
31%
41%
52%
70%
9%
13%
48%
14%
20%
20%
9%
73

Page 592 of 648 ends

Please rate the quality of each of
the following services in
Richmond.

Overall customer service by Richmond employees
Please rate the following
categories of Richmond
government performance.

The value of services for the taxes paid to Richmond
The overall direction that Richmond is taking
The job Richmond government does at welcoming resident involve..

Overall conﬁdence in Richmond government
Generally acting in the best interest of the community
Being honest
Being open and transparent to the public
Informing residents about issues facing the community
Treating all residents fairly
Treating residents with respect
Overall, how would you rate the
quality of the services provided by
each of the following?
The City of Richmond
The Federal Government
Please rate how important, if at
all, you think it is for the Richmond
community to focus on each of the
following in the coming two years.

Access the internet from your home
Access the internet from your cell phone
Visit social media sites
Use or check email
Share your opinions online
Shop online
Please rate your overall health.

What impact, if any, do you think the economy will have on your fa.. 32%
25%
24%
20%
19%
23%
13%
23%
25%
15%
30%
28%
29%
23%
37%
37%
24%
33%
33%
31%
26%
40%
38%
23%
31%
29%
33%
25%
25%
42%
24%
31%
36%
35%
31%
30%
20%
23%
28%
19%
41%
27%
18%
32%
30%
20%
36%
28%
35%
29%
34%
29%
34%
29%
29%
27%
26%
17%
17%
69%
74%
79%
73%
81%
94%
80%
71%
73%
88%
82%
83%
83%
84%
93%
78%
92%
79%
89%
87%
78%
95%
73%
95%
49%
33%
96%
80%
93%
95%
47%48%48%50%
26%25%24%48%22%18%10%16%
74

Page 593 of 648 ends

Methods (open participation)
As part of its participation in The National Community Survey™ (The NCS™), the City of Richmond conducted a survey of 453 residents. Survey invitations were mailed to randomly selected households and data were collected from July 9th, 2021 to October 15th, 2021. The results from this main survey eﬀort represent the most robust estimate of your residents’ opinions.

After the above data collection period was underway, a link to an online open participation survey was publicized by the City of Richmond. The open participation survey was identical to the probability sample survey with two small updates; it included a map at the beginning asking where the respondent lives and also a question about where they heard about the survey. The open participation survey was open to all city residents and became available on October 1st, 2021. The survey remained open for three weeks and there were 418 responses.

The open participation survey data were not collected through a random sample and it is unknown who in the community was aware of the survey; therefore, a level of conﬁdence in the representativeness of the sample cannot be estimated. However, to reduce bias where possible, these data were statistically weighted to match the demographic characteristics of the 2010 Census and 2017 American Community Survey estimates for adults in the City of Richmond. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design eﬀects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.* The results of the weighting scheme for the open participation survey are presented in the following table. * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf Unweighted Weighted Target*
Age 18-34
35-54
55+
Area Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
Area 8
Area 9
Hispanic origin No, not Spanish, Hispanic, or Latino
Yes, I consider myself to be Spanish, Hispa..

Housing tenure Own
Rent
Housing type Attached
Detached
Race & Hispanic
origin
Not white alone
White alone, not Hispanic or Latino
Sex Female
Male
Sex/age Female 18-34
Female 35-54
Female 55+
Male 18-34
Male 35-54
Male 55+
31%
35%
34%
31%
35%
34%
58%
30%
12%
2%
4%
11%
7%
12%
17%
22%
17%
8%
2%
4%
11%
7%
12%
17%
22%
17%
8%
4%
8%
20%
8%
6%
22%
17%
7%
9%
36%
64%
36%
64%
19%
81%
50%
50%
50%
50%
21%
79%
60%
40%
60%
40%
77%
23%
21%
79%
21%
79%
50%
50%
48%
52%
48%
52%
35%
65%
13%
18%
17%
17%
18%
17%
13%
18%
17%
17%
18%
17%
18%
13%
4%
38%
18%
9%
75

Page 594 of 648 ends

Page 595 of 648 ends

In which area of Richmond do you live? (Refer to
map above.)
Area 1 (dark gray)
Area 2 (light green)
Area 3 (red)
Area 4 (purple)
Area 5 (yellow)
Area 6 (dark green)
Area 7 (blue)
Area 8 (brown)
Area 9 (lavender)
I don't live in Richmond
Please rate each of the following
aspects of quality of life in Richmond.

Richmond as a place to live Excellent
Good
Fair
Poor
Your neighborhood as a place to live Excellent
Good
Fair
Poor
Richmond as a place to raise children Excellent
Good
Fair
Poor
Richmond as a place to work Excellent
Good
Fair
Poor
Richmond as a place to visit Excellent
Good
Fair
1%
2%
4%
11%
7%
12%
15%
22%
17%
8%
25%
40%
32%
3%
15%
32%
31%
21%
48%
38%
12%
2%
32%
38%
27%
2%
19%
4%
Open participation survey results
This dashboard contains a complete set of responses to each question on the open participation survey. By default, "don't know" responses are excluded, but may be added to the table using the response ﬁlter to the right. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number. 77

Page 596 of 648 ends

Please rate each of the following
aspects of quality of life in Richmond.

Richmond as a place to visit
Good
Fair
Poor
Richmond as a place to retire Excellent
Good
Fair
Poor
The overall quality of life Excellent
Good
Fair
Poor
Sense of community Excellent
Good
Fair
Poor
Please rate each of the following
characteristics as they relate to
Richmond as a whole.

Overall economic health Excellent
Good
Fair
Poor
Overall quality of the transportation system Excellent
Good
Fair
Poor
Overall design or layout of residential and
commercial areas
Excellent
Good
Fair
Poor
Overall quality of the utility infrastructure Excellent Good
Fair
Poor
Overall feeling of safety Excellent
Good
Fair
46%
31%
55%
28%
12%
5%
33%
40%
25%
1%
31%
35%
26%
7%
59%
34%
7%
0%
31%
44%
20%
5%
34%
49%
15%
2%
31%
39%
27%
3%
11%
1%
78

Page 597 of 648 ends

Please rate each of the following
characteristics as they relate to
Richmond as a whole.

Overall feeling of safety
Good
Fair
Poor
Overall quality of natural environment Excellent
Good
Fair
Poor
Overall quality of parks and recreation
opportunities
Excellent
Good
Fair
Poor
Overall health and wellness opportunities Excellent
Good
Fair
Poor
Overall opportunities for education, culture, and
the arts
Excellent
Good
Fair
Poor
Residents' connection and engagement with their
community
Excellent
Good
Fair
Poor
Please indicate how likely or unlikely
you are to do each of the following.

In your neighborhood during the day Very safe
Somewhat safe
Neither safe nor unsafe
50%
37%
27%
39%
29%
5%
29%
36%
29%
5%
42%
33%
20%
5%
41%
38%
17%
3%
35%
36%
24%
5%
30%
24%
35%
10%
14%
20%
28%
37%
36%
36%
79

Page 598 of 648 ends

Please rate how safe or unsafe you
feel:

In your neighborhood during the day
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
In Richmond's downtown/commercial area during
the day
Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
From property crime Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
From violent crime Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
From ﬁre, ﬂood, or other natural disaster Very safe
Somewhat safe
Neither safe nor unsafe
Somewhat unsafe
Very unsafe
Please rate the job you feel the
Richmond community does at each of
the following.

Making all residents feel welcome Excellent
Good
Fair
Poor
Attracting people from diverse backgrounds Excellent
Good
Fair
Poor
Valuing/respecting residents from diverse
backgrounds
Excellent
Good
7%
12%
9%
18%
19%
22%
26%
14%
24%
23%
20%
27%
6%
19%
25%
24%
23%
9%
10%
11%
21%
33%
26%
30%
45%
15%
9%
16%
28%
33%
22%
15%
80

Page 599 of 648 ends

Please rate the job you feel the
Richmond community does at each of
the following.

Valuing/respecting residents from diverse
backgrounds
Excellent
Good
Fair
Poor
Taking care of vulnerable residents Excellent
Good
Fair
Poor
Please rate each of the following in
the Richmond community.

Overall quality of business and service
establishments
Excellent
Good
Fair
Poor
Variety of business and service establishments Excellent Good
Fair
Poor
Vibrancy of downtown/commercial area Excellent
Good
Fair
Poor
Employment opportunities Excellent
Good
Fair
Poor
Shopping opportunities Excellent
Good
Fair
Poor
Cost of living Excellent
Good
Fair
Poor
Overall image or reputation Excellent
Good
21%
32%
33%
42%
39%
17%
2%
33%
43%
23%
1%
43%
38%
18%
2%
64%
28%
7%
1%
49%
37%
12%
2%
68%
24%
7%
1%
45%
41%
12%
2%
2%
81

Page 600 of 648 ends

Please rate each of the following in
the Richmond community.

Overall image or reputation
Excellent
Good
Fair
Poor
Please also rate each of the following
in the Richmond community.

Traﬃc ﬂow on major streets Excellent
Good
Fair
Poor
Ease of public parking Excellent
Good
Fair
Poor
Ease of travel by car Excellent
Good
Fair
Poor
Ease of travel by public transportation Excellent
Good
Fair
Poor
Ease of travel by bicycle Excellent
Good
Fair
Poor
Ease of walking Excellent
Good
Fair
Poor
Well-planned residential growth Excellent
Good
Fair
Poor
Well-planned commercial growth Excellent
Good
69%
27%
2%
27%
43%
28%
2%
17%
34%
40%
9%
9%
35%
48%
8%
31%
45%
18%
6%
24%
37%
34%
5%
31%
40%
27%
1%
55%
37%
6%
2%
2%
82

Page 601 of 648 ends

Please also rate each of the following
in the Richmond community.

Well-planned commercial growth
Excellent
Good
Fair
Poor
Well-designed neighborhoods Excellent
Good
Fair
Poor
Preservation of the historical or cultural character
of the community
Excellent
Good
Fair
Poor
Public places where people want to spend time Excellent Good
Fair
Poor
Variety of housing options Excellent
Good
Fair
Poor
Availability of aﬀordable quality housing Excellent
Good
Fair
Poor
Overall quality of new development Excellent
Good
Fair
Poor
Overall appearance Excellent
Good
Fair
Poor
Cleanliness Excellent
Good
68%
28%
3%
48%
40%
10%
2%
26%
37%
27%
11%
55%
32%
10%
4%
49%
37%
11%
2%
65%
28%
5%
3%
40%
41%
16%
3%
50%
42%
6%
2%
2%
83

Page 602 of 648 ends

Please also rate each of the following
in the Richmond community.

Cleanliness
Excellent
Good
Fair
Poor
Water resources Excellent
Good
Fair
Poor
Air quality Excellent
Good
Fair
Poor
Availability of paths and walking trails Excellent
Good
Fair
Poor
Fitness opportunities Excellent
Good
Fair
Poor
Recreational opportunities Excellent
Good
Fair
Poor
Availability of aﬀordable quality food Excellent
Good
Fair
Poor
Availability of aﬀordable quality health care Excellent Good
Fair
Poor
Availability of preventive health services Excellent
Good
73%
17%
8%
22%
39%
32%
7%
43%
33%
21%
2%
19%
39%
35%
7%
24%
41%
26%
9%
29%
43%
23%
5%
39%
35%
20%
6%
42%
33%
17%
8%
7%
84

Page 603 of 648 ends

Please also rate each of the following
in the Richmond community.

Availability of preventive health services
Excellent
Good
Fair
Poor
Availability of aﬀordable quality mental health care Excellent Good
Fair
Poor
Opportunities to attend cultural/arts/music
activities
Excellent
Good
Fair
Poor
Community support for the arts Excellent
Good
Fair
Poor
Availability of aﬀordable quality
childcare/preschool
Excellent
Good
Fair
Poor
K-12 education Excellent
Good
Fair
Poor
Adult educational opportunities Excellent
Good
Fair
Poor
Sense of civic/community pride Excellent
Good
Fair
Poor
Neighborliness of residents Excellent
Good
43%
32%
18%
68%
18%
11%
4%
46%
31%
16%
7%
25%
41%
23%
11%
63%
22%
10%
5%
69%
24%
5%
2%
38%
36%
22%
4%
39%
42%
15%
5%
8%
85

Page 604 of 648 ends

Please also rate each of the following
in the Richmond community.

Neighborliness of residents
Excellent
Good
Fair
Poor
Opportunities to participate in social events and
activities
Excellent
Good
Fair
Poor
Opportunities to attend special events and
festivals
Excellent
Good
Fair
Poor
Opportunities to volunteer Excellent
Good
Fair
Poor
Opportunities to participate in community matters Excellent Good
Fair
Poor
Openness and acceptance of the community toward
people of diverse backgrounds
Excellent
Good
Fair
Poor
Please indicate whether or not you
have done each of the following in the
last 12 months.

Contacted the City of Richmond for help or
information
No
Yes
Contacted Richmond elected oﬃcials to express
your opinion
No
Yes
Attended a local public meeting No
Yes
Watched a local public meeting No
Yes
Volunteered your time to some group/activity No
Yes
24%
44%
25%
42%
33%
16%
9%
39%
36%
16%
9%
25%
30%
29%
15%
25%
37%
24%
14%
18%
28%
35%
18%
60%
40%
42%
58%
51%
49%
59%
41%
51%
86

Page 605 of 648 ends

Please indicate whether or not you
have done each of the following in the
last 12 months.

Volunteered your time to some group/activity
No
Yes
Campaigned or advocated for a local issue, cause,
or candidate
No
Yes
Voted in your most recent local election No
Yes
Used public transportation instead of driving No
Yes
Carpooled with other adults or children instead of
driving alone
No
Yes
Walked or biked instead of driving No
Yes
Please rate the quality of each of the
following services in Richmond.

Public information services Excellent
Good
Fair
Poor
Economic development Excellent
Good
Fair
Poor
Traﬃc enforcement Excellent
Good
Fair
Poor
Traﬃc signal timing Excellent
Good
Fair
Poor
Street repair Excellent
Good
Fair
Poor
Street cleaning Excellent
Good
49%
43%
57%
85%
15%
53%
47%
48%
52%
63%
37%
26%
47%
22%
4%
60%
31%
7%
2%
55%
34%
9%
2%
36%
36%
25%
3%
52%
38%
9%
2%
4%
87

Page 606 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Street cleaning
Excellent
Good
Fair
Poor
Street lighting Excellent
Good
Fair
Poor
Sidewalk maintenance Excellent
Good
Fair
Poor
Bus or transit services Excellent
Good
Fair
Poor
Land use, planning and zoning Excellent
Good
Fair
Poor
Code enforcement Excellent
Good
Fair
Poor
Aﬀordable high-speed internet access Excellent
Good
Fair
Poor
Garbage collection Excellent
Good
Fair
Poor
Drinking water Excellent
Good
43%
35%
18%
32%
42%
22%
4%
47%
42%
9%
2%
20%
56%
21%
3%
57%
33%
5%
4%
76%
19%
3%
2%
33%
40%
19%
8%
14%
29%
40%
16%
20%
88

Page 607 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Drinking water
Excellent
Good
Fair
Poor
Sewer services Excellent
Good
Fair
Poor
Storm water management Excellent
Good
Fair
Poor
Power (electric and/or gas) utility Excellent
Good
Fair
Poor
Utility billing Excellent
Good
Fair
Poor
Police/Sheriﬀ services Excellent
Good
Fair
Poor
Crime prevention Excellent
Good
Fair
Poor
Animal control Excellent
Good
Fair
Poor
Ambulance or emergency medical services Excellent
Good
15%
25%
40%
15%
29%
42%
14%
17%
35%
41%
8%
34%
31%
29%
7%
22%
43%
28%
7%
38%
35%
20%
8%
55%
30%
14%
2%
47%
36%
12%
4%
13%
89

Page 608 of 648 ends

Please rate the quality of each of the
following services in Richmond.

Ambulance or emergency medical services
Excellent
Good
Fair
Poor
Fire services Excellent
Good
Fair
Poor
Fire prevention and education Excellent
Good
Fair
Poor
Emergency preparedness Excellent
Good
Fair
Poor
Preservation of natural areas Excellent
Good
Fair
Poor
Richmond open space Excellent
Good
Fair
Poor
Recycling Excellent
Good
Fair
Poor
Yard waste pick-up Excellent
Good
Fair
Poor
City parks Excellent
Good
18%
38%
30%
8%
23%
45%
25%
29%
35%
31%
6%
34%
38%
22%
6%
20%
43%
29%
8%
25%
36%
31%
7%
25%
27%
37%
11%
17%
30%
41%
12%
4%
90

Page 609 of 648 ends

Please rate the quality of each of the
following services in Richmond.

City parks
Excellent
Good
Fair
Poor
Recreation programs or classes Excellent
Good
Fair
Poor
Recreation centers or facilities Excellent
Good
Fair
Poor
Health services Excellent
Good
Fair
Poor
Public library services Excellent
Good
Fair
Poor
Overall customer service by Richmond employees Excellent Good
Fair
Poor
Please rate the following categories
of Richmond government
performance.

The value of services for the taxes paid to Richmond Excellent Good
Fair
Poor
The overall direction that Richmond is taking Excellent Good
Fair
Poor
The job Richmond government does at welcoming
resident involvement
Excellent
Good
25%
47%
24%
39%
43%
12%
6%
38%
41%
15%
6%
32%
42%
19%
7%
17%
35%
40%
8%
20%
47%
26%
7%
63%
27%
11%
0%
52%
28%
16%
4%
5%
91

Page 610 of 648 ends

Please rate the following categories
of Richmond government
performance.

The job Richmond government does at welcoming
resident involvement
Excellent
Good
Fair
Poor
Overall conﬁdence in Richmond government Excellent
Good
Fair
Poor
Generally acting in the best interest of the
community
Excellent
Good
Fair
Poor
Being honest Excellent
Good
Fair
Poor
Being open and transparent to the public Excellent
Good
Fair
Poor
Informing residents about issues facing the
community
Excellent
Good
Fair
Poor
Treating all residents fairly Excellent
Good
Fair
Poor
Treating residents with respect Excellent
Good
Fair
Poor
Overall, how would you rate the
quality of the services provided by
each of the following?
The City of Richmond Excellent
Good
50%
29%
16%
62%
28%
8%
2%
61%
25%
11%
3%
62%
27%
9%
2%
62%
24%
11%
3%
51%
31%
14%
4%
52%
32%
12%
4%
41%
40%
15%
4%
4%
92

Page 611 of 648 ends

Overall, how would you rate the
quality of the services provided by
each of the following?
The City of Richmond
Excellent
Good
Fair
Poor
The Federal Government Excellent
Good
Fair
Poor
Please rate how important, if at all,
you think it is for the Richmond
community to focus on each of the
following in the coming two years.

Overall economic health Essential
Very important
Somewhat important
Not at all important
Overall quality of the transportation system Essential
Very important
Somewhat important
Not at all important
Overall design or layout of residential and
commercial areas
Essential
Very important
Somewhat important
Not at all important
Overall quality of the utility infrastructure Essential Very important
Somewhat important
Not at all important
Overall feeling of safety Essential
Very important
Somewhat important
Not at all important
Overall quality of natural environment Essential
Very important
Somewhat important
Not at all important
Overall quality of parks and recreation
opportunities
Essential
Very important
43%
42%
12%
35%
41%
23%
1%
1%
8%
36%
55%
1%
34%
40%
25%
4%
29%
41%
26%
0%
23%
29%
47%
2%
9%
24%
65%
3%
21%
44%
33%
32%
93

Page 612 of 648 ends

Please rate how important, if at all,
you think it is for the Richmond
community to focus on each of the
following in the coming two years.

Overall quality of parks and recreation
opportunities
Essential
Very important
Somewhat important
Not at all important
Overall health and wellness opportunities Essential
Very important
Somewhat important
Not at all important
Overall opportunities for education, culture, and
the arts
Essential
Very important
Somewhat important
Not at all important
Residents' connection and engagement with their
community
Essential
Very important
Somewhat important
Not at all important
How important, if at all, are the
following issues for the City to
address within the next two years?
Expanding community wi-ﬁ Essential
Very important
Somewhat important
Not at all important
Providing quality aﬀordable housing Essential
Very important
Somewhat important
Not at all important
Improving traﬃc ﬂow and pedestrian safety Essential
Very important
Somewhat important
Not at all important
Preserving historic buildings Essential
Very important
Somewhat important
Not at all important
Improving park conditions Essential
Very important
0%
24%
44%
1%
24%
34%
41%
3%
22%
34%
41%
2%
26%
38%
34%
16%
30%
27%
27%
3%
15%
27%
54%
2%
30%
32%
36%
15%
45%
25%
15%
31%
94

Page 613 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Improving park conditions
Essential
Very important
Somewhat important
Not at all important
Providing more parks and open space Essential
Very important
Somewhat important
Not at all important
Renovating community centers and expanding
programming
Essential
Very important
Somewhat important
Not at all important
Upgrading existing and developing more athletic
ﬁelds
Essential
Very important
Somewhat important
Not at all important
Improving street and pedestrian lighting Essential
Very important
Somewhat important
Not at all important
Developing job training opportunities Essential
Very important
Somewhat important
Not at all important
Addressing blighted properties Essential
Very important
Somewhat important
Not at all important
Reducing crime and disorder Essential
Very important
Somewhat important
Not at all important
Increasing transportation options (i.e. car/bike
share, shuttles)
Essential
Very important
1%
28%
41%
7%
28%
28%
37%
9%
23%
35%
34%
13%
39%
22%
27%
4%
27%
29%
40%
1%
26%
34%
38%
1%
22%
31%
46%
2%
9%
23%
66%
25%
95

Page 614 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Increasing transportation options (i.e. car/bike
share, shuttles)
Essential
Very important
Somewhat important
Not at all important
Positively marketing the City Essential
Very important
Somewhat important
Not at all important
Improving downtown Richmond Essential
Very important
Somewhat important
Not at all important
Improving street paving conditions Essential
Very important
Somewhat important
Not at all important
Improving environmental quality Essential
Very important
Somewhat important
Not at all important
Providing supportive services to previously
incarcerated persons
Essential
Very important
Somewhat important
Not at all important
Increasing the generation of revenue to support
City services
Essential
Very important
Somewhat important
Not at all important
Improving the ﬁnancial stability of the City Essential
Very important
Somewhat important
Increasing services to support the homeless
population (provision of housing, mental health
services, etc.)
Essential
Very important
Somewhat important
9%
36%
30%
21%
26%
21%
33%
6%
24%
29%
41%
2%
26%
33%
38%
2%
20%
30%
48%
10%
26%
33%
32%
6%
26%
34%
34%
14%
32%
54%
25%
46%
96

Page 615 of 648 ends

How important, if at all, are the
following issues for the City to
address within the next two years?
Increasing services to support the homeless
population (provision of housing, mental health
services, etc.)
Very important
Somewhat important
Not at all important
Improving collaboration and services with the West
Contra Costa Uniﬁed School District
Essential
Very important
Somewhat important
Not at all important
Increasing economic development activities (i.e.
small business support, business attraction,
retention and incentives, marketing and outreach,
etc.)
Essential
Very important
Somewhat important
Not at all important
Providing more local retail and shopping
opportunities for Richmond residents
Essential
Very important
Somewhat important
Not at all important
Please rate the impact of the
following City services on your health
and well-being:

Street lighting Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Parks Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Recreation programs Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Police Very positive impact
Moderate positive impact
No impact
Moderate negative impact
5%
23%
7%
19%
30%
44%
0%
17%
36%
46%
3%
26%
27%
44%
9%
17%
27%
24%
23%
4%
2%
19%
29%
46%
3%
4%
45%
23%
26%
26%
21%
29%
97

Page 616 of 648 ends

Please rate the impact of the
following City services on your health
and well-being:

Police
No impact
Moderate negative impact
Very negative impact
Fire Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Street quality Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Library services Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Aﬀordable and quality housing Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Traﬃc safety Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Blight abatement Very positive impact
Moderate positive impact
No impact
Moderate negative impact
Very negative impact
Most of the time
10%
14%
1%
1%
32%
32%
34%
13%
21%
15%
27%
24%
2%
5%
35%
27%
30%
14%
7%
29%
17%
31%
9%
11%
25%
29%
25%
12%
15%
26%
22%
25%
98

Page 617 of 648 ends

Please rate the impact of the
following City services on your health
and well-being: Blight abatement Very negative impact
In the last year, how often, if at all, did you worry
about you, someone in your family or any other
person of your same race, ethnicity or nationality
experiencing unfair treatment because of your race,
ethnicity, or color?
Most of the time
Some of the time
Rarely
Never
Compared to one year ago, how would you rate your
health in general now?
Much better now than one year
ago
Somewhat better now than one
year ago
Somewhat worse now than one
year ago
Much worse now than one year
ago
In general, how many times do you: Access the internet from your home Several times a day Once a day
A few times a week
Every few weeks
Less often or never
Access the internet from your cell phone Several times a day Once a day
A few times a week
Every few weeks
Less often or never
Visit social media sites Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Use or check email Several times a day
Once a day
A few times a week
Less often or never
Share your opinions online Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Several times a day
23%
18%
35%
24%
7%
34%
49%
10%
1%
2%
5%
6%
86%
2%
1%
3%
3%
90%
12%
5%
15%
8%
60%
0%
6%
10%
84%
40%
14%
24%
8%
15%
99

Page 618 of 648 ends

In general, how many times do you:

Share your opinions online Less often or never
Shop online Several times a day
Once a day
A few times a week
Every few weeks
Less often or never
Please rate your overall health. Excellent
Very good
Good
Fair
Poor
What impact, if any, do you think the economy will
have on your family income in the next 6 months?
Do you think the impact will be:

Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
How many years have you lived in Richmond? Less than 2 years 2-5 years
6-10 years
11-20 years
More than 20 years
Which best describes the building you live in? One family house detached from any other houses
Building with two or more
homes (duplex, townhome, apa..

Mobile home
Other
Do you rent or own your home? Rent
Own
About how much is your monthly
housing cost for the place you live
(including rent, mortgage payment,
property tax, property insurance, and
homeowners' association (HOA) fees)?
About how much is your monthly housing cost for
the place you live (including rent, mortgage
payment, property tax, property insurance and
homeowners' association (HOA) fees)?
Less than $500
$500 to $999
$1,000 to $1,499
$1,500 to $1,999
$2,000 to $2,499
$2,500 to $2,999
$3,000 to $3,499
12%
42%
30%
4%
11%
3%
16%
31%
40%
10%
5%
22%
49%
18%
6%
30%
22%
18%
21%
9%
4%
1%
37%
58%
51%
49%
13%
17%
20%
16%
9%
4%
100

Page 619 of 648 ends

About how much is your monthly
housing cost for the place you live
(including rent, mortgage payment,
property tax, property insurance, and
homeowners' association (HOA) fees)?
About how much is your monthly housing cost for
the place you live (including rent, mortgage
payment, property tax, property insurance and
homeowners' association (HOA) fees)?
$2,500 to $2,999
$3,000 to $3,499
$3,500 or more
Do any children 17 or under live in your household? No
Yes
Are you or any other members of your household
aged 65 or older?
No
Yes
How much do you anticipate your household's total
income before taxes will be for the current year?
(Please include in your total income money from all
sources for all persons living in your household.)
Less than $25,000
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 or more
Are you Spanish, Hispanic, or Latino? Are you Spanish, Hispanic or Latino? No, not Spanish, Hispanic, or Latino
Yes, I consider myself to be
Spanish, Hispanic, or Latino
What is your race? (Mark one or more races to
indicate what race you consider yourself to be.)
American Indian or Alaskan
Native
Asian, Asian Indian, or Paciﬁc
Islander
Black or African American
White
Other
In which category is your age? 18-24 years
25-34 years
35-44 years
45-54 years
55-64 years
65-74 years
75 years or older
What is your gender? Female
Male
Identify in another way
How did you hear about this survey? (Select all that
apply.)
The City's website
The City's social media
(Facebook, Twitter, Instagram,..

Received an email from the City
In a City newsletter or utility bill
11%
9%
33%
67%
30%
70%
18%
27%
13%
12%
17%
13%
33%
67%
23%
51%
23%
13%
3%
3%
11%
18%
20%
15%
28%
5%
0%
50%
50%
26%
6%
8%
101

Page 620 of 648 ends

How did you hear about this survey? (Select all that
apply.)
Received an email from the City
In a City newsletter or utility bill
Received a postcard or letter
from the City
Nextdoor
In my Facebook feed
Saw it on a video of a public
meeting or at a meeting I atten..

Saw it on the City's cable
channel
Saw it in a newspaper article or
ad (hard copy or online)
Saw a ﬂyer or poster about it
Heard about it from a family
member, friend or neighborhood
Heard about it from a business
or social organization in my co..

Polco's weekly email
Polco social media post
On my Polco feed
Other
20%
0%
3%
4%
6%
9%
0%
11%
0%
1%
9%
8%
5%
3%
102

Page 621 of 648 ends

The City of Richmond 2021 Community Survey

Page 1 of 5 ends

Please complete this survey if you are the adult (age 18 or older) in the household who most recently had a birthday (the year of birth does not matter). Your responses are confidential and no identifying information will be shared.

1. Please rate each of the following aspects of quality of life in Richmond.

Excellent Good Fair Poor Don’t know
Richmond as a place to live ................................................................................................. 1 2 3 4 5 Your neighborhood as a place to live .............................................................................. 1 2 3 4 5 Richmond as a place to raise children ............................................................................ 1 2 3 4 5 Richmond as a place to work .............................................................................................. 1 2 3 4 5 Richmond as a place to visit ................................................................................................ 1 2 3 4 5 Richmond as a place to retire ............................................................................................. 1 2 3 4 5 The overall quality of life in Richmond .......................................................................... 1 2 3 4 5 Sense of community ................................................................................................................ 1 2 3 4 5

2. Please rate each of the following characteristics as they relate to Richmond as a whole.

Excellent Good Fair Poor Don’t know
Overall economic health of Richmond ............................................................................ 1 2 3 4 5 Overall quality of the transportation system (auto, bicycle, foot, bus) in Richmond ........................................................................................................................... 1 2 3 4 5 Overall design or layout of Richmond’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ................................................. 1 2 3 4 5 Overall quality of the utility infrastructure in Richmond (water, sewer, storm water, electric, gas) ................................................................ 1 2 3 4 5 Overall feeling of safety in Richmond ............................................................................. 1 2 3 4 5 Overall quality of natural environment in Richmond .............................................. 1 2 3 4 5 Overall quality of parks and recreation opportunities ............................................ 1 2 3 4 5 Overall health and wellness opportunities in Richmond ....................................... 1 2 3 4 5 Overall opportunities for education, culture, and the arts..................................... 1 2 3 4 5 Residents’ connection and engagement with their community .......................... 1 2 3 4 5

3. Please indicate how likely or unlikely you are to do each of the following.

Very Somewhat Somewhat Very Don’t
likely likely unlikely unlikely know
Recommend living in Richmond to someone who asks ....................1 2 3 4 5 Remain in Richmond for the next five years ..........................................1 2 3 4 5

4. Please rate how safe or unsafe you feel:

Very Somewhat Neither safe Somewhat Very Don’t
safe safe nor unsafe unsafe unsafe know
In your neighborhood during the day ...................................... 1 2 3 4 5 6 In Richmond’s downtown/commercial area
during the day ............................................................................... 1 2 3 4 5 6 From property crime ....................................................................... 1 2 3 4 5 6 From violent crime ........................................................................... 1 2 3 4 5 6 From fire, flood, or other natural disaster ............................. 1 2 3 4 5 6

5. Please rate the job you feel the Richmond community does at each of the following.

Excellent Good Fair Poor Don’t know
Making all residents feel welcome ................................................................................... 1 2 3 4 5 Attracting people from diverse backgrounds .............................................................. 1 2 3 4 5 Valuing/respecting residents from diverse backgrounds ...................................... 1 2 3 4 5 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) ........... 1 2 3 4 5

6. Please rate each of the following in the Richmond community.

Excellent Good Fair Poor Don’t know
Overall quality of business and service establishments in Richmond .............. 1 2 3 4 5 Variety of business and service establishments in Richmond ............................. 1 2 3 4 5 Vibrancy of downtown/commercial area ..................................................................... 1 2 3 4 5 Employment opportunities ................................................................................................. 1 2 3 4 5 Shopping opportunities ........................................................................................................ 1 2 3 4 5 Cost of living in Richmond ................................................................................................... 1 2 3 4 5 Overall image or reputation of Richmond ..................................................................... 1 2 3 4 5

Page 622 of 648 ends

Page 2 of 5 ends

7. Please also rate each of the following in the Richmond community.

Excellent Good Fair Poor Don’t know
Traffic flow on major streets ............................................................................................... 1 2 3 4 5 Ease of public parking ............................................................................................................ 1 2 3 4 5 Ease of travel by car in Richmond .................................................................................... 1 2 3 4 5 Ease of travel by public transportation in Richmond .............................................. 1 2 3 4 5 Ease of travel by bicycle in Richmond ............................................................................ 1 2 3 4 5 Ease of walking in Richmond .............................................................................................. 1 2 3 4 5 Well-planned residential growth ...................................................................................... 1 2 3 4 5 Well-planned commercial growth .................................................................................... 1 2 3 4 5 Well-designed neighborhoods ........................................................................................... 1 2 3 4 5 Preservation of the historical or cultural character of the community ............ 1 2 3 4 5 Public places where people want to spend time ........................................................ 1 2 3 4 5 Variety of housing options ................................................................................................... 1 2 3 4 5 Availability of affordable quality housing ..................................................................... 1 2 3 4 5 Overall quality of new development in Richmond .................................................... 1 2 3 4 5 Overall appearance of Richmond ...................................................................................... 1 2 3 4 5 Cleanliness of Richmond ....................................................................................................... 1 2 3 4 5 Water resources (beaches, lakes, ponds, riverways, etc.) ..................................... 1 2 3 4 5 Air quality .................................................................................................................................... 1 2 3 4 5 Availability of paths and walking trails .......................................................................... 1 2 3 4 5 Fitness opportunities (including exercise classes and paths or trails, etc.) ... 1 2 3 4 5 Recreational opportunities .................................................................................................. 1 2 3 4 5 Availability of affordable quality food ............................................................................ 1 2 3 4 5 Availability of affordable quality health care ............................................................... 1 2 3 4 5 Availability of preventive health services ..................................................................... 1 2 3 4 5 Availability of affordable quality mental health care ............................................... 1 2 3 4 5 Opportunities to attend cultural/arts/music activities .......................................... 1 2 3 4 5 Community support for the arts ........................................................................................ 1 2 3 4 5 Availability of affordable quality childcare/preschool ............................................ 1 2 3 4 5 K-12 education .......................................................................................................................... 1 2 3 4 5 Adult educational opportunities ....................................................................................... 1 2 3 4 5 Sense of civic/community pride ........................................................................................ 1 2 3 4 5 Neighborliness of residents in Richmond ..................................................................... 1 2 3 4 5 Opportunities to participate in social events and activities .................................. 1 2 3 4 5 Opportunities to attend special events and festivals ............................................... 1 2 3 4 5 Opportunities to volunteer .................................................................................................. 1 2 3 4 5 Opportunities to participate in community matters ................................................ 1 2 3 4 5 Openness and acceptance of the community toward people
of diverse backgrounds ..................................................................................................... 1 2 3 4 5

8. Please indicate whether or not you have done each of the following in the last 12 months.

No Yes
Contacted the City of Richmond (in-person, phone, email, or web) for help or information .......................... 1 2 Contacted Richmond elected officials (in-person, phone, email, or web) to express your opinion .............. 1 2 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) ............................................ 1 2 Watched (online or on television) a local public meeting ............................................................................................... 1 2 Volunteered your time to some group/activity in Richmond ....................................................................................... 1 2 Campaigned or advocated for a local issue, cause, or candidate .................................................................................. 1 2 Voted in your most recent local election ................................................................................................................................ 1 2 Used bus, rail, subway, or other public transportation instead of driving ............................................................... 1 2 Carpooled with other adults or children instead of driving alone .............................................................................. 1 2 Walked or biked instead of driving ........................................................................................................................................... 1 2

Page 623 of 648 ends

The City of Richmond 2021 Community Survey

Page 3 of 5 ends

9. Please rate the quality of each of the following services in Richmond.

Excellent Good Fair Poor Don’t know
Public information services ............................................................................................. 1 2 3 4 5 Economic development ..................................................................................................... 1 2 3 4 5 Traffic enforcement ............................................................................................................ 1 2 3 4 5 Traffic signal timing ............................................................................................................ 1 2 3 4 5 Street repair ........................................................................................................................... 1 2 3 4 5 Street cleaning ....................................................................................................................... 1 2 3 4 5 Street lighting ........................................................................................................................ 1 2 3 4 5 Snow removal ........................................................................................................................ 1 2 3 4 5 Sidewalk maintenance ....................................................................................................... 1 2 3 4 5 Bus or transit services ....................................................................................................... 1 2 3 4 5 Land use, planning, and zoning ...................................................................................... 1 2 3 4 5 Code enforcement (weeds, abandoned buildings, etc.) ...................................... 1 2 3 4 5 Affordable high-speed internet access ....................................................................... 1 2 3 4 5 Garbage collection ............................................................................................................... 1 2 3 4 5 Drinking water ...................................................................................................................... 1 2 3 4 5 Sewer services ....................................................................................................................... 1 2 3 4 5 Storm water management (storm drainage, dams, levees, etc.) .................... 1 2 3 4 5 Power (electric and/or gas) utility ............................................................................... 1 2 3 4 5 Utility billing .......................................................................................................................... 1 2 3 4 5 Police/Sheriff services ....................................................................................................... 1 2 3 4 5 Crime prevention ................................................................................................................. 1 2 3 4 5 Animal control ....................................................................................................................... 1 2 3 4 5 Ambulance or emergency medical services ............................................................. 1 2 3 4 5 Fire services ........................................................................................................................... 1 2 3 4 5 Fire prevention and education ....................................................................................... 1 2 3 4 5 Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) ..................................... 1 2 3 4 5 Preservation of natural areas (open space, farmlands, and greenbelts) ..... 1 2 3 4 5 Richmond open space ........................................................................................................ 1 2 3 4 5 Recycling .................................................................................................................................. 1 2 3 4 5 Yard waste pick-up.............................................................................................................. 1 2 3 4 5 City parks................................................................................................................................. 1 2 3 4 5 Recreation programs or classes .................................................................................... 1 2 3 4 5 Recreation centers or facilities ...................................................................................... 1 2 3 4 5 Health services ...................................................................................................................... 1 2 3 4 5 Public library services ....................................................................................................... 1 2 3 4 5 Overall customer service by Richmond employees
(police, receptionists, planners, etc.) ..................................................................... 1 2 3 4 5

10. Please rate the following categories of Richmond government performance.

Excellent Good Fair Poor Don’t know
The value of services for the taxes paid to Richmond .......................................... 1 2 3 4 5 The overall direction that Richmond is taking ........................................................ 1 2 3 4 5 The job Richmond government does at welcoming resident involvement ...... 1 2 3 4 5 Overall confidence in Richmond government ......................................................... 1 2 3 4 5 Generally acting in the best interest of the community ...................................... 1 2 3 4 5 Being honest ........................................................................................................................... 1 2 3 4 5 Being open and transparent to the public ................................................................. 1 2 3 4 5 Informing residents about issues facing the community ................................... 1 2 3 4 5 Treating all residents fairly ............................................................................................. 1 2 3 4 5 Treating residents with respect .................................................................................... 1 2 3 4 5

11. Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don’t know
The City of Richmond ......................................................................................................... 1 2 3 4 5 The Federal Government .................................................................................................. 1 2 3 4 5

Page 624 of 648 ends

Page 4 of 5 ends

12. Please rate how important, if at all, you think it is for the Richmond community to focus on each of the following in the coming two years. Very Somewhat Not at all Essential important important important
Overall economic health of Richmond ................................................................................... 1 2 3 4 Overall quality of the transportation system (auto, bicycle, foot, bus) in Richmond ... 1 2 3 4 Overall design or layout of Richmond’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ......................................................... 1 2 3 4 Overall quality of the utility infrastructure in Richmond (water, sewer, storm water, electric, gas) ........................................................................ 1 2 3 4 Overall feeling of safety in Richmond .................................................................................... 1 2 3 4 Overall quality of natural environment in Richmond ..................................................... 1 2 3 4 Overall quality of parks and recreation opportunities ................................................... 1 2 3 4 Overall health and wellness opportunities in Richmond .............................................. 1 2 3 4 Overall opportunities for education, culture, and the arts............................................ 1 2 3 4 Residents’ connection and engagement with their community ................................. 1 2 3 4

13. How important, if at all, are the following issues for the City to address within the next two years? Very Somewhat Not at all
Essential important important important
Expanding community wi-fi ......................................................................................................... 1 2 3 4 Providing quality affordable housing ....................................................................................... 1 2 3 4 Improving traffic flow and pedestrian safety ....................................................................... 1 2 3 4 Preserving historic buildings ....................................................................................................... 1 2 3 4 Improving park conditions ........................................................................................................... 1 2 3 4 Providing more parks and open space .................................................................................... 1 2 3 4 Renovating community centers and expanding programming .................................... 1 2 3 4 Upgrading existing and developing more athletic fields ................................................. 1 2 3 4 Improving street and pedestrian lighting .............................................................................. 1 2 3 4 Developing job training opportunities .................................................................................... 1 2 3 4 Addressing blighted properties .................................................................................................. 1 2 3 4 Reducing crime and disorder ...................................................................................................... 1 2 3 4 Increasing transportation options (i.e. car/bike share, shuttles) ................................ 1 2 3 4 Positively marketing the City ....................................................................................................... 1 2 3 4 Improving downtown Richmond ............................................................................................... 1 2 3 4 Improving street paving conditions.......................................................................................... 1 2 3 4 Improving environmental quality ............................................................................................. 1 2 3 4 Providing supportive services to previously incarcerated persons ........................... 1 2 3 4 Increasing the generation of revenue to support City services .................................... 1 2 3 4 Improving the financial stability of the City .......................................................................... 1 2 3 4 Increasing services to support the homeless population ................................................ 1 2 3 4 Increasing economic development activities ........................................................................ 1 2 3 4 Providing more local retail and shopping opportunities for Richmond residents ...... 1 2 3 4

14. Please rate the impact of the following City services on your health and well-being:

Very positive Moderate No Moderate Very negative impact positive impact impact negative impact impact Parks ........................................................................................ 1 2 3 4 5 Recreation programs ........................................................ 1 2 3 4 5 Police ....................................................................................... 1 2 3 4 5 Fire ........................................................................................... 1 2 3 4 5 Street quality........................................................................ 1 2 3 4 5 Street lighting ...................................................................... 1 2 3 4 5 Library services .................................................................. 1 2 3 4 5 Affordable and quality housing .................................... 1 2 3 4 5 Traffic safety ........................................................................ 1 2 3 4 5 Blight abatement ................................................................ 1 2 3 4 5

15. In the last year, how often, if at all, did you worry about you, someone in your family or any other person of your same race, ethnicity or nationality experiencing unfair treatment because of your race, ethnicity, or color?  Most of the time  Some of the time  Rarely  Never

Page 625 of 648 ends

The City of Richmond 2021 Community Survey

Page 5 of 5 ends

16. Compared to one year ago, how would you rate your health in general now?  Much better now than one year ago  Somewhat worse now than one year ago  Somewhat better now than one year ago  Much worse now than one year ago Our last questions are about you and your household.

Again, all of your responses to this survey are confidential and no identifying information will be shared.

D1. In general, how many times do you:

Several Once A few times Every Less often Don’t
times a day a day a week few weeks or never know
Access the internet from your home using
a computer, laptop, or tablet computer ...................................... 1 2 3 4 5 6 Access the internet from your cell phone ....................................... 1 2 3 4 5 6 Visit social media sites such as Facebook, Twitter, Nextdoor, etc. ..... 1 2 3 4 5 6 Use or check email .................................................................................... 1 2 3 4 5 6 Share your opinions online ................................................................... 1 2 3 4 5 6 Shop online .................................................................................................. 1 2 3 4 5 6 D2. Please rate your overall health.
 Excellent  Very good  Good  Fair  Poor
D3. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:
 Very positive  Somewhat positive  Neutral  Somewhat negative  Very negative

D4. How many years have you lived in Richmond?
 Less than 2 years
 2-5 years
 6-10 years
 11-20 years
 More than 20 years
D5. Which best describes the building you live in?
 One family house detached from any other houses
 Building with two or more homes
(duplex, townhome, apartment, or condominium)
 Mobile home
 Other
D6. Do you rent or own your home?
 Rent
 Own
D7. About how much is your monthly housing cost
for the place you live (including rent, mortgage
payment, property tax, property insurance, and
homeowners’ association (HOA) fees)?
 Less than $500  $2,000 to $2,499
 $500 to $999  $2,500 to $2,999
 $1,000 to $1,499  $3,000 to $3,499
 $1,500 to $1,999  $3,500 or more
D8. Do any children 17 or under live in your
household?
 No  Yes
D9. Are you or any other members of your
household aged 65 or older?
 No  Yes

D10. How much do you anticipate your household’s
total income before taxes will be for the current
year? (Please include in your total income
money from all sources for all persons living in
your household.)
 Less than $25,000  $75,000 to $99,999
 $25,000 to $49,999  $100,000 to $149,999
 $50,000 to $74,999  $150,000 or more
D11. Are you Spanish, Hispanic or Latino?
 No, not Spanish, Hispanic, or Latino
 Yes, I consider myself to be Spanish, Hispanic, or
Latino
D12. What is your race? (Mark one or more races to
indicate what race you consider yourself to be.)
❑ American Indian or Alaskan Native
❑ Asian, Asian Indian, or Pacific Islander
❑ Black or African American
❑ White
❑ Other
D13. In which category is your age?
 18-24 years  55-64 years
 25-34 years  65-74 years
 35-44 years  75 years or older
 45-54 years
D14. What is your gender?
 Female
 Male
 Identify in another way

Thank you! Please return the completed survey in the postage-paid envelope to:

National Research Center, Inc., PO Box 549, Belle Mead, NJ 08502

Page 626 of 648 ends

The City of Richmond 2021 Community Survey

Page 1 of 5 ends

1. Please rate each of the following aspects of quality of life in Richmond.

2. Please rate each of the following characteristics as they relate to Richmond as a whole.

3. Please indicate how likely or unlikely you are to do each of the following.

4. Please rate how safe or unsafe you feel:

5. Please rate the job you feel the Richmond community does at each of the following.

6. Please rate each of the following in the Richmond community.

Page 627 of 648 ends

Page 2 of 5 ends

7. Please also rate each of the following in the Richmond community.

8. Please indicate whether or not you have done each of the following in the last 12 months.

Page 628 of 648 ends

The City of Richmond 2021 Community Survey

Page 3 of 5 ends

9. Please rate the quality of each of the following services in Richmond.

10. Please rate the following categories of Richmond government performance.

Page 629 of 648 ends

Page 4 of 5 ends

14. Please rate the impact of the following City services on your health and well-being:

Page 630 of 648 ends

The City of Richmond 2021 Community Survey

Page 5 of 5 ends

Again, all of your responses to this survey are confidential and no identifying information will be shared.

D1. In general, how many times do you:

Thank you! Please return the completed survey in the postage-paid envelope to:

National Research Center, Inc., PO Box 549, Belle Mead, NJ 08502

Page 631 of 648 ends

2021 Richmond
Community Survey
Results
1 Richmond City Council
January 11, 2021

Page 632 of 648 ends

Uses of Survey Results
2 2
Inform
budget, land
use, strategic
planning
decisions
Measure
government
performance
Analyze
Change over
time
Monitor
trends in
resident
opinion
Results can
be used to:

Page 633 of 648 ends

8,200
Mailers
453
Responses
(6%)
3 4.6% margin of error
Ratings based on
respondents that
answered questions
Community
demographics play a role
in survey response rates
Data statistically
weighted
Information based on
positive ratings
Random Sample
Survey
Open Participation Survey:
418 Responses

Page 634 of 648 ends

Outreach
 8,200 mailers
 Emails
 CM Weekly Reports
 KCRT
 Website
 Social Media
 Flyer distribution/postings
 Community-based and Business Leaders
 Neighborhood Councils
4

Page 635 of 648 ends

5 0.06

0.12 0.13

0.28 0.31

0.49 0…

0.23 0.13

0.23 0.33

0.51 0 0.1 0.2 0.3 0.4 0.5 0.6

AMERICAN INDIAN/ALASKAN NATIVE
OTHER

ASIAN/PACIFIC ISLANDER/ASIAN OR INDIAN

BLACK/AFRICAN AMERICAN

SPANISH, HISPANIC OR LATINO
WHITE
Percentage of Respondents
Ethnicity
Open
Survey Respondent Demographics
Random vs Open Survey %

Page 636 of 648 ends

Highlights
Positive Trends: Improvements in numerous services from 2007 to 2021
Safety is a focus area for Richmond
Economy is also an area of opportunity for the City
Government performance ratings and resident
engagement have declined over time
Received “lower” ratings when compared to national
benchmark
6

Page 637 of 648 ends

Positive Trends
Community
Characteristics
2007 2009 2011 2013 2015 2017 2019 2021
Overall quality of life 17% 18% 21% 30% 31% 32% 38 % 32% Place to live 20% 25 32% 36% 41% 47% 47% 39%
Neighborhood 50% 50% 59% 53% 57% 62% 65% 62%
Place to raise children 9% 12% 13% 14% 19% 24% 26% 26%
Place to retire 15% 18% 17% 27% 28% 32% 31% 24%
Overall appearance 8% 14% 18% 18% 17% 15% 17% 12%
7 Rating service as either “good” or “excellent”Page 638 of 648 Richmond – Live, Work, Play
8 Positive Ratings 2007 2019 2021
Recommend Richmond 41% 62% 63%
Remain for Next 5 Years 60% 77% 75%

Page 639 of 648 ends

9 9
Safety
Overall: % excellent or good
Neighborhood: % very or somewhat safe
Overall feeling
of safety
Safe in
Neighborhood
2021
2019
74%
73%
19%
24%

Page 640 of 648 ends

10 10
Percent “excellent” or “good”
Employment Opportunities 21%
New Development in
Richmond 28%
Overall Quality of Businesses
and Service Establishments 26%
Shopping Opportunities 17%
Economy
Economic Development 21%
30%
27%
17%
15%
12%
2019 2021
19%
10%
13%
23%
25%
2007
Overall Image or Reputation
Cost of Living
13%4%
NA 26% 21%
9%

Page 641 of 648 ends

Government & Participation
Rating service as either “good” or “excellent” 2007 2019 2021 Welcoming resident involvement 41% 37% 23%
Overall direction that Richmond is taking 27% 37% 25%
Services provided by City of Richmond 17% 36% 30%
The value of services for the taxes paid 18% 24% 15%
Openness and acceptance 37% 56% 47%
Opportunities to participate in community
matters
37% 48% 32%
Opportunities to volunteer 35% 55% 45%
Attend special events & festivals NA 46% 18%
Social events and activities 21% 31% 24%
11

Page 642 of 648 ends

Top Issues to Address in Next 2 Years
• Reducing Crime
88%
• Improving City’s Financial
Stability
84%
• Providing Quality Affordable
Housing
80%
• Addressing Blighted
Properties
80%
• Increasing Economic
Development Activities
79%
• Improving Environmental
Quality
79%
12

Page 643 of 648 ends

Further Analysis
13

Page 644 of 648 ends

NCS Report on Tableau
14

Page 645 of 648 ends

Comparison Information
Race/
Ethnicity
Sex
Area
National
Bench-
marks
# Years
Housing
Age
15

Page 646 of 648 ends

Next Steps
Make Results Accessible
Include Results in City Documents
Make Presentations
Additional Surveys
Further Analysis
Session with NRC staff
16

Page 647 of 648 ends

Thank You
http://www.ci.richmond.ca.us/1871/
Community-Surveys
17

Page 648 of 648 ends

Richmond City CouncilJanuary 11, 2022

Richmond City Council
January 11, 2022