December 31, 2022
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DocuSign Envelope ID: 9AABFA37-696B-4499-836F-6C6BBD20D2E8 April 13, 2022
Melinda Cervantes
Interim Deputy Director of Community Services Library
Richmond Library
325 Civic Center Drive
Richmond, CA 94804
Dear Ms. Cervantes,
Thank you for inviting Allied Universal® Security Services to participate in your proposal process.
We understand the importance of quality security, and we look forward to providing a customized program that meets your requirements for the Richmond Library at 325 Civic Center Drive.
No matter where or when services are required, there's peace of mind knowing your security partner is also a member of your community.
Our management support system ensures you receive the individual attention and service you require. Our Client Managers are in charge of directly supervising your security program locally, while a network of branch offices puts regional management with in-depth knowledge of your market within easy reach.
We look forward to continuing to work with your organization. I will contact you to discuss the next steps. If you have any questions, please contact me at 510-507-9358 or [email protected].
Sincerely,
Alicia Mercer
[x]
Alicia Mercer
Business Development Manager
Attachment 1
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Enhanced Security with a
Focus on Safety
A Security Program for
Richmond Library
April 13, 2022
[x]
Presented to:
Melinda Cervantes
Interim Deputy Director of Community
Services Library
Richmond Library
Presented by:
Alicia Mercer
Business Development Manager
Allied Universal® Security Services
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A Customized Security Program for
Richmond Library
Allied Universal® has provided customized
security solutions to meet the specific needs of
clients large and small since 1957. We're committed
to working with you to understand your industry and
goals in order to create a security solution tailored
to your unique requirements, and managed by a
team of professionals who can provide peace of
mind and allow you to focus on your core business.
When you partner with Allied Universal®, carefully screened and trained Security Professionals who are sensitive to your unique business environment, coupled with leading edge technology, will provide the safety and security you require.
Engaged Security Professionals will enhance your brand and will be led by experienced, local managers. Real-time security technology solutions will increase operational efficiencies and validate the effectiveness of your program. This integrated combination of people plus technology allows you to focus on what matters to you with the confidence that you have a true security partner that is there for you every day.
Selecting Employees for Your Unique Environment
When Security Professionals are well matched to the requirements of their post, they'll be better engaged in their day-to-day responsibilities, provide better service for you, and stay in their position longer. Allied Universal® is dedicated to hiring, developing, and retaining top-quality security professionals who will be the best fit for your culture, understand your needs, and demonstrate ownership for your security success.
Our breadth of recruiting resources
and reputation as a great place to
work contribute to the more than 1.5
million candidates in our hiring
pipeline. Proven processes and a
robust applicant pool ensure our
security professionals are the right
fit and have the right skills for your
library. Allied Universal® carefully
tailors job descriptions to fit your needs and uses AU HireSmart™, our Artificial Intelligence (AI)- powered recruiting solution, to engage candidates and match their qualifications, interests, and preferences to the job most suited to their skills and personality.
Our application process doesn't stop at introductory screening. Initial interviews with candidates, scheduled quickly and automatically with AUHireSmart™, provide an opportunity to evaluate demeanor, attitude, and communications skills. Qualified candidates formally interview with our branch recruiters and hiring managers.
Stringent background screening is also an essential component in selecting high-caliber employees for Richmond Library, and includes:
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Benefits for Security Professionals at Richmond Library Allied Universal® is committed to doing what is in the best interest of our clients and that starts with treating our employees well. We know that benefits are extremely important to our employees, and that they prefer to have a variety of options. Employees who are offered benefits and fair compensation have peace of mind and a clearer focus on their daily job responsibilities, which translates into higher employee engagement, as well as greater satisfaction and productivity, which are critical to the success of your security program.
Some of the benefits available to Security Professionals include:
• Medical Insurance coverage
• Dental and vision coverage
• 401(k) retirement plans
• Anniversary bonus program
• Disability and life insurance
• Tuition discounts
• Uniforms at no cost
• Travel and retail discount programs
Customized Training for Your Security Program
Well-trained Security Professionals not only enhance safety, mitigate risk, and maximize security for the people and assets at your site, but they also ultimately provide a higher return on your investment. Allied Universal® Security Professionals undergo extensive and regular training, and become fully immersed in your business, procedures, and company culture.
To ensure that Security Professionals at Richmond Library have the knowledge and skills to serve you and to grow in their careers, training is not just provided but tested for retention and tracked to record completion.
Local Management with National and International Support Local managers are empowered decision makers who know your site, understand your security needs, and are motivated and well compensated. At the local level, your account manager is directly involved in the process of hiring, training, performance evaluation, and employee development. A team of human resource, training, and recruiting specialists actively supports each manager.
Our national and international support teams are in place to lend guidance, training, and other resources to local Security Professionals and managers. These specialists maintain excellent relationships with the local team, and proactively implement programs and procedures to ensure quality service. The combination of local responsiveness and national and international support resources is what sets us apart from every other security services company.
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Keeping Your Property, People, and Assets Safe and Secure With the right security partner, you will have peace of mind knowing that daily safety challenges are managed and a prepared team is in place to respond to
emergencies. Our strong safety culture promotes
safety-conscious behaviors and leads to a safer work
environment for everyone.
• Ensuring Safety Daily: Security Professionals
are immersed in our Safety Program, and are
fully trained to take proactive safety measures;
report incidents; and seek out opportunities to
help make your location safer. This leads to
fewer accidents, less time lost from work due to
injury, and fewer interruptions for you.
• Emergency Preparedness: Allied
Universal® will work with Richmond Library's emergency plans and implement them to ensure everyone on site is prepared.
• Emergency Response: We have the resources to quickly respond to emergencies and fill additional staffing needs with high quality, well-trained personnel, giving you peace of mind knowing that Allied Universal® has formal processes and depth of personnel to respond for you.
Leading-Edge Technology
Our digital business strategy drives efficiency, communication, collaboration, and effectiveness for Richmond Library. The result is streamlined and accurate business processes, greater transparency, and increased value. We are
committed to meeting the needs of Richmond
Library through innovative solutions.
• Real-time transparency into the location and
activities of each Security Professional
through HELIAUS®, our proprietary
electronic monitoring and reporting system.
• Cost-effective and proactive, end-to-end
video surveillance solution—from the
camera to the Central Command Center—
through our Monitoring and Response
Center (MRC). Using an unprecedented
combination of technologies, analytics and real-time, event-based monitoring by experienced Security Intervention Specialists, the MRC provides customized solutions that are scalable, reliable, and unmatched.
• 24/7 smart "eyes and ears" with Autonomous Data Machines (ADMs or Robots). New revolutionary capabilities to increase threat management through the strategic integration of people, processes, and technology, while at the same time, significantly reducing costs. • Quick Security Professional candidate sourcing, screening, interview scheduling, and placement through AUHireSmart™.
• Accurate invoicing, scheduling, payroll, and compliance through the integrated WinTeam system.
• Communication and collaboration through eHUB, our client and employee portal.
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• Learning and development through Allied Universal® EDGE, our online learning management system, and our performance management program. • Optimizing efficiency, ensuring safety, and consistently managing attendance at your site through Allied Universal® Post Watch™.
• Quality assurance through Allied Universal® Voice, our formal voice of the customer program, which monitors your experience and elicits your feedback.
These proprietary programs drive efficiency to your security program. In addition, your security program should be developed to meet your security and safety needs in the most efficient and productive manner possible. Whether you need incident management, tour management, visitor management, remote monitoring, security assessment, or other technologies to enhance your security, Allied Universal® will provide the right solution.
Providing Seamless and Transparent
Transitions for More Than 60 Years
Allied Universal® seamlessly transitions more
than 1,000 new sites annually. The transition is
critical to delivering the right first impressions for
your stakeholders.
On day one, Allied Universal® Security
Professionals arrive at your site properly oriented,
trained, and uniformed, resulting in minimal
disruption to your business. A dedicated transition
team will communicate with you, reviewing our
comprehensive transition plan, and ensuring your
security presence is constant and reliable.
If you wish to retain members of your existing security team, we will implement a comprehensive staffing strategy to address retention of qualified personnel. The incumbent workforce can meet with our managers, learn more about the company, and if they meet Allied Universal® and Richmond Library's qualifications, they will begin our orientation and training.
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A customized transition plan will include:
• Assessment of security personnel needs
• Assignment of timetable and measurable goals
• Experienced transition management team assignments
• Thorough security professional recruiting, screening, and selection
• Customized training manual
• Organized security force deployment
• Initial and on-site training
As an Allied Universal® client, you will feel confident that you have a partner who truly understands your needs and aspirations.
Through our leading services, systems and solutions...Allied Universal® is There for you.®
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Pricing Notes
Wages
In today's labor market, the wage of the
security professional is a significant
variable in the quality of your program. It
is essential that the right wage is offered
in order to ensure a safe and secure
environment, build stakeholder
confidence and protect Richmond
Library's brand.
401(k) Retirement Plan
Allied Universal® employees are eligible
to enroll in our 401(k) retirement
savings program anytime following six
months of employment.
[x]
Proposed Holidays
Allied Universal® recognizes the
following holidays:
• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
All employees who work on a designated holiday will receive 1.5 times their wage rate for hours worked. Allied Universal® will invoice 1.5 times the hourly billing rate for hours worked on the designated holidays. Holiday billing may or may not be included in our annual budget estimate or standard billing rates.
Overtime
Overtime of 1.5 times the hourly billing rate is only billed in the following circumstances and not for scheduling issues or vacation coverage.
[x]
Specific Requests
With requests for a specific individual to work more than their 40 hours for a special reason, regardless of the notice provided, only the overtime impact for that individual will be billed. Example:
"We need Security Professional Smith to stay two extra hours at the end of his shift to help with a special project." Only the additional two hours will be billed at the overtime rate if it will put him over 40 hours.
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Additional Requests for Security Professionals
Requests for coverage in excess of the agreed-upon amount of total security professionals' base hours on site may be billed as overtime until coverage is incorporated into the permanent base hours. We will work to meet needs for additional security professionals through the local offices.
Life Insurance: We provide Basic Life Insurance and Accidental Death and Dismemberment (AD&D) at no cost to the employee ($10,000) and offer additional voluntary coverage of up to 5 times their salary to a maximum of $500,000. Additional voluntary coverage is available for spouse, domestic partner, or dependent children.
Supplementary Insurance Programs: We provide employees an opportunity to enroll in a variety of insurance benefits including accident, critical illness, hospital and short and long-term disability insurance plans.
Billing Frequency and Payment Terms
Allied Universal® will invoice Richmond Library on a weekly basis for all scheduled services for the preceding weekly period (starting on Friday and ending the following Thursday) based upon the rates listed above. All invoices are due net 10 days.
Rate Increases
Billing rates will increase annually by 3% or by the percentage increase in certain agreed upon costs incurred by Allied Universal®, whichever is greater. Our rates during the term will be subject to adjustment to reflect any increases in our costs related to medical, welfare and other benefits and related costs, which may include, without limitations, costs incurred by Allied Universal® pursuant to applicable federal, state and/or local law, including without limitation Health Care Reform Legislation Costs.
NOTE:
Allied Universal® reserves the right to change, amend or terminate the benefits programs and its options at any time.
Pricing of wages are valid for 30 days.
[
Wellness and Safety Pledge
Our product is our people - our most valuable asset. We consider no part of our operations more important than the wellness and safety of our employees. To that end, Allied Universal® is committed to providing all employees with a safe and healthy environment in all work areas and at all client sites, in compliance with all federal and California laws.
Meal Breaks
In general, non-exempt employees who work more than 5 hours per day must be provided with an off-duty1 meal period of not less than 30 minutes. The meal period must begin before the end of the 5th hour of work.
• If employees work more than 10 hours, a second off-duty meal period of not less than 30 minutes must be provided. The meal period must begin before the end of the 10th hour of work.
• Employees must be free from employer and client control and relieved of all duty. • Employees may not be required to remain "on call."
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• Employees must be free to leave the site.
• Employees may not be required to carry and/or monitor a communication device.
Rest Breaks
Non-exempt employees are authorized and permitted consecutive, uninterrupted, and duty-free rest breaks of at least 10 minutes (or 15 minutes if specified by a CBA) for every 4 hours worked or major portion of 4 hours worked (more than 2 hours).
• Employees must be paid during rest breaks.
• Employees must be free from employer and client control and relieved of all duty. • Employees may not be required to remain "on call."
• Employees must be free to leave the site.
• Employees may not be required to carry and/or monitor a communication device.
Drinking Water, Restroom Facilities, Shade, Sheltered Eating Area, & Suitable Seating Employees must be provided with:
• access to clean, fresh, potable drinking water, at no cost to the employee • access to restroom facilities with plumbing and adequate hand-washing facilities • access to safe spaces for shade
• an area available for securing or heating food or drink, and a suitable sheltered place to consume food and drink
• suitable seats when the nature of the work reasonably permits the use of seats.
Allied Universal® proudly partners with clients who are equally committed to the wellness and safety of our employees and compliance with all federal and California laws. Under California Labor Code Section 2810.3, each client shares with Allied Universal® all liability for labor code violations pertaining to our employees. To that end, we wanted to set forth our mutual goals in this pledge. We thank our clients for their commitment and encourage them to contact Allied Universal® with any questions or concerns.
1 On-duty meal periods are only permitted when:
• The nature of the work prevents the employee from being relieved of all duties; • When there is a written (and fully revocable) agreement between Allied Universal® and the employee for an on-duty meal period; and
• When a suitable place to eat on premises is designated.
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Cost Proposal:
Security Schedule:
Position HPW Straight Time
Pay Rate
Holiday /
Overtime Pay
Rate
Straight Time
Bill Rate
Holiday /
Overtime Bill
Rate
Weekly
Estimate
Monthly
Estimate
Annual
Estimate
Security Professional 52 $16.15 $24.23 $29.55 $44.33 $1,536.83 $6,659.61 $79,915.37 Security Professional
Overtime 2 $24.23 $48.45 $209.95 $2,519.40
Sub-Total 54.0 $1,585.28 $6,869.56 $82,434.77
HELIAUS® Quantity Price Per Unit Monthly
Estimate
Annual
Estimate
1 $199.00 $199.00 $2,388.00
Notes to Pricing:
Heliaus Technology Platform billed as a separate line item on a monthly basis.
Above annual estimate is based on 52 weeks per year.
Special service coverage requests will be billed at $50/hr.
The above pricing is a best estimate based on information known at time of preparation.
The above rates will be in effect for 30 days and are quoted for permanent service, one year or longer only.
Benefits included in rate: Union Medical, 9 Sick Days or 72 hours, 8 Union Holidays, vacation accruals Wage and corresponding billing rates will increase by .50/hour (or as indicated by the CBA) to occur January 1st annually.
Current union staffing information unknown at time of preparation. Should an existing security professional be retained, current wages and all benefit levels will need to be grandfathered which may require pricing revisions.
Richmond Library @ 325 Civic Center Plaza
Shift #1 Shift #2 Total Hours per day
Monday 8:00am - 4:00pm 3:30pm - 7:30pm 12
Tuesday 8:00am - 4:00pm 3:30pm - 7:30pm 12
Wednesday 8:00am - 4:00pm 3:30pm - 7:30pm 12
Thursday 8:00am - 5:00pm 9
Friday 8:00am - 5:00pm 9
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